Customer Reviews for U-Haul Moving & Storage at Verona Road

9,672 reviews

4716 Verona Rd   Madison, WI 53711
(Just South of Home Depot)

(608) 807-0402

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(608) 807-0402

4716 Verona Rd
Madison, WI 53711
(Just South of Home Depot)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The vehicle was an older truck and the ignition where you put the key in was really, really hard to turn enough to start the engine. On returning the vehicle, I told the person about that. I hope it gets fixed before the next person has to rent it. Also, the back gate was difficult to lift and lower. Those wheels could use a little grease/oil. I did not point that out to the person checking me back in. The service checking out and returning was very good.

Anne Bosch 
Rating:
5.0

Great to work with

Darlene Fenner 
Rating:
5.0

Customer did not leave a comment.

Jared Stoddard 
Rating:
5.0

Customer did not leave a comment.

Nathan Cullen 
Rating:
5.0

Drop off went very quick!

mark hoffman 
Rating:
5.0

Greet at the drop off vs waiting inside

John HAMNER 
Rating:
4.0

It's needs a place to sit while waiting for service

John Wileden 
Rating:
5.0

Customer did not leave a comment.

Rod Hagan 
Rating:
5.0

Customer did not leave a comment.

JEFFREY THOMPSON 
Rating:
4.0

Customer did not leave a comment.

Margaret Statz 
Rating:
5.0

Customer did not leave a comment.

Tyler Barnes 
Rating:
4.0

Convenient and very cost effective rental option.

ROBERT GOSSELIN 
Rating:
5.0

Customer did not leave a comment.

Lucy Malter 
Rating:
5.0

Customer did not leave a comment.

James Wamatere 
Rating:
4.0

Customer did not leave a comment.

Matt Chard 
Rating:
5.0

Stop spamming out your customer satisfaction surveys

Noel Mariano 
Rating:
5.0

Customer did not leave a comment.

JOAN MRKVICKA 
Rating:
1.0

The employees need to brush up on their customer service speaking skills. Not only lack of explanation about ANYTHING.. I Either forgot my ID on the counter or the employee didn’t give it back to me, either way had I not went back the next day I never would have known THEY had it.. when I got to the location no one was in the store, appeared to be only 1 person working anyway.. but I saw them walking outside and followed them around for quite a while saying “excuse me” rather loudly a few times.. before they finally got to their destination and realized I was there did they turn off their ear buds and just look at me.. I used to work for the scheduling dept right above this location.. and I’m at a loss for words right now. Ear buds should be limited to 1 ear and not cranked so loud you can’t hear anyone around you.. employees should also carry a better device off some sort so customers can buzz someone from the desk.. I’m disappointed in this whole experience with using U-Haul for my move.. from the truck, truck issues, this was just the icing on the cake. Thank god for Kayla, Lynette & Kala (TCM) for being the ONLY positive

jenna hanson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joshua Schultz 
Rating:
4.0

Customer did not leave a comment.

Cheryl Davidson 
Rating:
5.0

Everything was great

Quiana Hill 
Rating:
5.0

The service was great and the employees were very helpful and as fast as they could be. I would highly recommend them to anyone. Thanks

Rick Olson 
Rating:
5.0

Customer did not leave a comment.

aLY Gonzales 
Rating:
4.0

Customer did not leave a comment.

Gregory Evenson 
Rating:
5.0

Very easy process, and reasonable prices

Jesse Harris  |  Online Move In 
Rating:
2.0

I waited and was told it would take 2.5-3 hours in reality it took 4 hours 15min. Then I had to ask for the ball and hitch to be installed. There appeared to be no sense of urgency to the work. Very glad I wasn’t paying by the hour

Gary Johnson 
Rating:
4.0

Customer did not leave a comment.

Stephen Jones 
Rating:
4.0

Customer did not leave a comment.

Stephen Jones 
Rating:
1.0

See above. Take this truck out for repair and cleaning.

ROBERT VANDERWALL 
Rating:
3.0

A flap of rubber was off on passenger side window and low oil indicator lit up right in the middle of trip.

Kirsten May 
Rating:
5.0

Customer did not leave a comment.

LUDOVIC PITROIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alma Fuentes 
Rating:
5.0

Customer did not leave a comment.

Pallav Regmi 
Rating:
5.0

Customer did not leave a comment.

STEVEN LITTLE  |  First Impressions 
Rating:
5.0

Excellent customer service

Robert Arrigo 
Rating:
5.0

Customer did not leave a comment.

Glenn Petrie 
Rating:
5.0

Customer did not leave a comment.

Steve Little 
Rating:
5.0

Customer did not leave a comment.

Joseph Grignon 
Rating:
5.0

Better instructions for cargo trailer drop off would be appreciated, because location was closed. I didn’t want to leave it by the road, so I put it at the back of the lot with other trailers.

Mary K Kubilus 
Rating:
5.0

Customer did not leave a comment.

Brian Schnabel 
Rating:
5.0

Customer did not leave a comment.

Tarek Saleh 
Rating:
3.0

The back of the truck I rented had not been cleaned. There was broken glass, screws on the floor, a dolly rolling around, and other assorted debris. I called in to report this once I was at my destination and lifted up the door on the storage area of the truck. I was quite disappointed with this and felt I should have been offered a reduced charge for the very dirty truck I had rented.

JOEL DAVIDSON 
Rating:
5.0

Customer did not leave a comment.

Khurshid Kurbanov 
Rating:
4.0

Customer did not leave a comment.

Denise Lewis  |  Overall Experience 
Rating:
3.0

I was not informed of the extra cost due to dropping off the truck “after hours”

Amanda Bell 
Rating:
5.0

Customer did not leave a comment.

SCOTT GROSS 
Rating:
5.0

Customer did not leave a comment.

Christopher Moore  |  Overall Experience 
Rating:
5.0

Andy and his staff were great to work with! --Don

DON WATSON 
Rating:
5.0

Customer did not leave a comment.

Maureen Bradley 
Rating:
2.0

I originally reserved the vehicle at a location closer to me, so I estimated ~10 miles of use, and minimal gas usage as well. 30 minutes before my pickup time I was contacted that the vehicle I reserved would not be available and my reservation had been transferred to a location further away. I confirmed with this person that I would no be responsible for usage miles over 10, as your inability to fulfill a reservation is not my problem. I am already being inconvenienced by having to drive further to get the vehicle, anything beyond that is UHaul's problem. When I went to pick up the vehicle the employee there refused to waive any mileage that would be incurred over the 10 miles. I wasn't in the mood to argue because I had stuff to do with the vehicle and didn't have time for it so I accepted the vehicle. I am writing to tell you that I am really annoyed by this. I know what the word reservation means, apparently you do not.

Simon Fallai 
Rating:
5.0

The two folks I had interactions with were quick, efficient and personable.

Robert Bachhuber 
Rating:
4.0

I wish the size description of the truck were more accurate. There are wheel wells, a gas tank bump out, and the upwards rolling door which restrict packing of larger furniture items into the truck. So, the interior dimensions provided can not be relied upon for actual placement of furniture. I had to lay an armoire on its side and disassemble a shelving unit entirely rather than stand up them up straight, even though the listed dimensions implied that they would fit upright. I think the interior dimensions of the 10' rental truck need to be updated on the UHaul website. Also, the back of the rental truck was supposed to be swept with a broom, but my truck had gritty dirt all over the floor. That was easily corrected, but I shouldn't have had to sweep it myself imo. The fully loaded truck drove 1200 miles across the country without incident, which is the important part and I appreciate very much.

Marianne Hamberger-Lucas 
Rating:
5.0

Customer did not leave a comment.

Ashley Peavler 
Rating:
5.0

Andy is amazing! Thanks for all your help

AMANDA VONBEHREN  |  Overall Experience 
Rating:
5.0

very helpful

Todd Welbourne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lang Ha Pham 
Rating:
5.0

Customer did not leave a comment.

Janet Garcia Espinoza 
Rating:
1.0

I asked for a utility dolly, and was charged for one. When I got to my location, I realized that the dolly was never put in the trailer I rented. I called and was told I could get reimbursed for not having one, but when I dropped the trailer off, I was told I couldn’t be reimbursed. At this point, I still have no been.

Christopher Grimm 
Rating:
5.0

Customer did not leave a comment.

Lee Folstad 
Rating:
5.0

The only thing was that I wasn't told on the phone that there would be an extra charge for using the blankets and the dolly. Luckily I had my own dolly and they were nice enough to let us use couple blankets for free. Overall, a really good experience in way less expensive than I was expecting. I'll be using them again.

CHERIE MILLER 
Rating:
5.0

Customer did not leave a comment.

Heidi Dickerson 
Rating:
2.0

The staff was great, but the storage facility is poorly located, only one way access, and in a very tight area. There seems to be plenty of real estate, yet the outdoor storage facility was built the worst spot possible. I've never been to storage facility that had only one way access to my storage garage. I definitely would not recommend it.

John Becwar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal McCown 
Rating:
5.0

Great Polite fadt Customer Service. Thank You

Marcel Del Rico 
Rating:
5.0

The employees at the Verona location were always very polite and their customer service was fantastic. They made me a customer for life and I will go back to use their services the next time I move.

Alex Samuel 
Rating:
5.0

The customer service team should tell where to find the code number on the truck that matches the key.

joel davidson 
Rating:
5.0

Customer did not leave a comment.

LEE Arostegui 
Rating:
4.0

Not park the vehicle next to a cement barrier so the customer can't get into the vehicle.

Su Rose 
Rating:
5.0

Customer did not leave a comment.

Walter Perjentsik 
Rating:
5.0

Check-in process was swift and efficient. I had made a reservation on-line so things were not complicated. Morgan (the owner) is customer-focused and responsive. This is my fourth rental from them in 3 months. I highly recommend this U-Haul location.

Mike Naumann 
Rating:
5.0

Customer did not leave a comment.

Beth Brockish 
Rating:
4.0

Customer did not leave a comment.

Timothy Woller 
Rating:
1.0

The back door to the storage was frozen shut. I had to struggle in -15 degree weather to unfreeze it. Very unpleasant.

Daniel Harrison 
Rating:
5.0

Those guys in the front desk was so helpful

Jose Perez 
Rating:
3.0

Clerical error caused by employee created a fictitious move out. They corrected their error after I pointed it out.

JAMES BLANKENHEIM  |  Overall Experience 
Rating:
3.0

Minor issues were corrected at time of service

James Blankenheim  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Moore  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Andrews Lopez 
Rating:
4.0

Customer did not leave a comment.

Don Neff 
Rating:
5.0

Nothing ever thing is great. The people are very nice

VENUS WHITELOW 
Rating:
5.0

Customer did not leave a comment.

Suzette Peterson 
Rating:
5.0

Covers for the truck during winter

CHRISTINE JONES 
Rating:
5.0

Customer did not leave a comment.

Sherri Leskowitz 
Rating:
5.0

Personnel was VERY helpful and efficient. Thank you for such great service. I will definitely be using UHaul again in the future.

Rob Reiskytl 
Rating:
5.0

The gentleman who assisted me came in from being outside and said he could help me at another window. He was helpful with the paperwork and came out side and connected the trailer I rented.

Marti Reilly 
Rating:
5.0

Customer did not leave a comment.

Daniel Einstein 
Rating:
5.0

Customer did not leave a comment.

dwayne barto  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marisa Meza 
Rating:
3.0

Lower your rates. Too high for using such terrible equipment.

MARCO IZZIA 
Rating:
5.0

Thanks, Ben!

James Hageman 
Rating:
5.0

Customer did not leave a comment.

willie lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark Kryka 
Rating:
5.0

Nothing to improve. Just wanted to mention Alex in the Verona Road branch. He was exceptionally nice and went above and beyond to assist me with my move.

mathew albert 
Rating:
3.0

The location was fine. The original truck had to be swapped for another truck and no new paper work was given which made the return process more difficult.

MONALYCE HAMZA 
Rating:
5.0

Customer did not leave a comment.

Vessullys Mata 
Rating:
4.0

Customer did not leave a comment.

Ricardo Franco 
Rating:
4.0

The overhead door had a roller missing that made it hard to close

Kevin Yerges 
Rating:
5.0

Good job today in Verona

david voight 
Rating:
4.0

Customer did not leave a comment.

Hilary Xayvong 
Rating:
4.0

Customer did not leave a comment.

Ceotrid Gilbert  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Yara Krueger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

david lehane 
Rating:
5.0

Ben at return was great! Very helpful.

Keith Dona 
Rating:
3.0

Van was dirty in both cab and cargo area. Turn signal was not working. A major safety issue!

Scott Johnson 
Rating:
5.0

Very nice

MIROSLAVA MUNOZ-MARQUEZ 
Rating:
1.0

The policy of charging for a full month of storage after moving out (rather than prorating based on the move out date relative to the billing cycle) is ridiculous. I would understand if the service were outstanding or if anyone helped you move your stuff into your storage unit, but it was a pretty run-of-the mill experience. Clearly, U-Haul is in financial ruin and desperately needs the extra cash. I hope the company survives the next quarter.

Manar alhrech  |  Overall Experience 
Rating:
1.0

The man who we spoke with was rude, not at all knowledgeable and ineffective. He tried to force us to return the truck to a location that was a significant distance from our move site. The online staff were so nice and helpful. This guy was horrible.

Patricia Cronister 
Rating:
5.0

Customer did not leave a comment.

Aldo Irizarry 
Rating:
3.0

Customer did not leave a comment.

ERIKA Booker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ronald Bonacorso 
Rating:
1.0

Rent at 1 place Upgrade for free and told to go to another place. Go to the second place, which is what my reservation said. Was in the system for this place but was told to go to the original place that the reservation was for because they had nothing. Was told a discount was coming for the hassle of this. Never saw that. I had and 18 hr day moving my mother and this fiasco added an extra hour and glad to my day. Do better!!!!!!

Ben Mohr 
Rating:
5.0

Customer did not leave a comment.

Matthew Roach 
Rating:
4.0

Customer did not leave a comment.

Bobbie Rogers 
Rating:
3.0

Customer did not leave a comment.

Emily Watson 
Rating:
5.0

Awesome place Great experience

Tom Lawn 
Rating:
5.0

Customer did not leave a comment.

Krista Krug 
Rating:
5.0

Customer did not leave a comment.

Peter March 
Rating:
5.0

Great customer service!

Jeff Hanson 
Rating:
5.0

The staff was very friendly.

Pamela Soward  |  Overall Experience 
Rating:
4.0

Just some confusion about access code and location of storage unit. Otherwise much better experience than past.

CHARLES HAVEL  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

DONNA CARY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Patrick Desmond  |  Online Move In 
Rating:
5.0

They are so busy, you can’t get anyone to answer the local Madison phones. And your national customer service was a waste of my time. They can’t take payments? They can’t change your address so you get your mail?? Wth. Why make the local workers do this.

Becky Gordee  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sharon Wilkerson  |  Overall Experience 
Rating:
5.0

I wouldn't hesitate to return if i ever need a storage unit again.

Daniel Wise  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Lemmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beatrice Pizarro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melissa Hill  |  Online Move In 
Rating:
4.0

We didn’t get a lock and had to wait in line for 20 minutes to get one. Confused about check out.

Robin Forss  |  Online Move In 
Rating:
2.0

Poor customer service. I moved out of my storage on 8/19 about a little after 12pm. I said thank you for the service. No reply back. I’ll go somewhere else for a storage in the future. Thanks!

Delores Hill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Webster  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia Seals  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamie McCarthy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Molly Cleary  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kiara Robinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Makayla Carr  |  Overall Experience 
Rating:
5.0

Everything above and beyond expectations ... some of the UHauls I've used in the past have been pretty shabby; not this place!

stu churchill-hoyer  |  Overall Experience 
Rating:
5.0

Really appreciate the help was very welcoming and helpful

Niamiah Bell  |  Overall Experience 
Rating:
5.0

The Jacobs (employees) were beyond belief. Kind, friendly, extremely helpful and knowledgeable. Some of the best customer service I’ve seen. Competent and quick.

Robert Bedard  |  First Impressions 
Rating:
1.0

The storage facility was cramped and small, with a long path through narrow hallways and up a flight of stairs to get to the storage locker. Some of the storage lockers had doors that appeared to be broken in. The staff was very helpful in processing my cancellation, but the facility itself was not great.

Ryan Trostle  |  Overall Experience 
Rating:
4.0

N/A

William Holt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul Karch  |  Online Move In 
Rating:
4.0

We rented two 10' X 15" units and were able to get down to one a few years ago. In total we were with you for over 5 years. The management and workers were always good to deal with and allowed me to pay a year in advance to save some money. There were times in the past whan homless people would come in to get warm and use the rest room but your management solved that by putting in an extra check in process so only renters could get in. The biggest problem we had was lighting inside the unit. The new company we went with has an overhead motion light inside our unit and a full size garage style door that lets in more light.

joe cissell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Jordan  |  Overall Experience 
Rating:
4.0

I’ve only done the check in so far. Have yet to actually put anything into the storage, so no overall rating yet

Noah Lancaster  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rob Bewalda  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rob Bewalda  |  First Impressions 
Rating:
5.0

The manager and staff was kind and accommodating

Sybil Robinson  |  First Impressions 
Rating:
1.0

my personal information may be stolen, someone used my info and email and registered this account. I got email about making a truck rental order last week, and i went to uhual website and cancled the order. then a storage rental order and payment are made using this account this time. i hope you can figure out the real user of the service and unlink this email address. lucas.liu1991@gmail.com

rose randle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lisa Adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MIGUEL MEZA ALMENDAREZ  |  Overall Experience 
Rating:
4.0

Staff was rude and unpleasant

Ed Draney  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole Cole  |  Overall Experience 
Rating:
5.0

The process was efficient and very easy.

aileen ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Gehin  |  Overall Experience 
Rating:
5.0

All of the staff at our Uhaul here in Madison, WI on Verona RD are fantastic. Super friendly and always offering to help.

RACHEL GARCIA  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

TAMMY DOTSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesus Ruiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN HOLZHAUER  |  Overall Experience 
Rating:
5.0

Ben was very helpful and friendly. Good customer service.

JOSEPH MANCINELLI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TORI GARRET  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shalene James  |  Overall Experience 
Rating:
5.0

Everyone was very helpful. My only sadness is that we ended up with almost a year of U Haul not being paid because of a terrible miscommunication. I was mortified to hear of the disastrous situation I found myself in. If you call me I can explain. Lynn Jenkins 608 575-8797

LYNN JENKINS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashley Anderson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Roger Henson  |  Overall Experience 
Rating:
5.0

Storage facility worked well for us. Good storage conditions. Happy to have our stuff back at home.

Dan Schaefer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ronan Staff  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacob Alvarado  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angelo Meschisi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoraida Cortes  |  Overall Experience 
Rating:
4.0

Not enough entrance access The walk to my unit is far and no elevators

Kentrica Holmes  |  First Impressions 
Rating:
5.0

Staff was very kind, professional and gave the extra step to help us with all our needs! Highly recommended.

Angelo Meschisi  |  First Impressions 
Rating:
5.0

Great level of service everyone there was helpful.

Sharda patrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary kalivoda  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALICIA DIAZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kimberly Mccaskey  |  Overall Experience 
Rating:
4.0

The only issue I had was the access methodology was temperamental and cumbersome to use with the two keypads that seemed to not always talk to each other.

SHAUN KROGULSKI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Kilgore  |  Overall Experience 
Rating:
5.0

Friendly and knowledgeable staff.

Wille Wilson  |  Overall Experience 
Rating:
5.0

Excellent customer service whenever I needed assistance, questions always answered & even came to my rescue if I couldn't access my storage area. If I ever require storage services I will definitely use this Uhaul facility. Hats off to the associates who are there doing an awesome job.

Cecelia STEWART  |  Overall Experience 
Rating:
5.0

Everyone I dealt with from cleaning staff to management were spectacular. I both rented a uhaul and stored here. 100% recommend using them for both. No doubt I'll be back.

KATHRINE STEINAU  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bob Texas  |  Overall Experience 
Rating:
5.0

Overall an excellent experience. My only minor quibble is the definition of climate controlled. I think a temperature range of 40F-80F in the climate controlled area is a bit wide, but other than that things were great. Staff were very helpful and made the move in and move out process easy and were stellar in getting me from an upstairs unit to a ground level one. if it wasn't for the fact that I'm moving out of state I would still be renting a storage space.

David Williams  |  Overall Experience 
Rating:
4.0

Facility hours, closed too early afterwork for me to make it. Didn't make a lot of sense since it was an automated entry system.

Joseph Maloney  |  Overall Experience 
Rating:
3.0

The unit I rented, it’s roll-up door would come out of the track when I opened the door. The door wouldn’t open up all the way so I had to duck under each time going in or out of the unit. When I would finally get it closed, after fighting with it to shut the left side would be out of the track and open enough to get access to my stuff. I just got my belongings out and moved them somewhere else as soon as I could. The facility was clean and well lit and a staff member did help me with the door the first time. He was friendly and helpful

Brett Schofield  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Carmel Corbett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristen Jurakovich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSAN HOLICK  |  Overall Experience 
Rating:
4.0

Our only concern was the lack of an elevator or lift for people with mobility limitations and can’t use stairs. If U-Haul has some sort of ADA exemption we would be interested in receiving information on that legal exemption (eg; link to the law and/or rules WI or Federal). Thank you.

Patrick Morley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

austin regier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALICIA DIAZ  |  First Impressions 
Rating:
5.0

Everyone was always helpful when i had questions or needed help. The only negative concern is your phone tree ... When you want or follow up with a local staff calls handled remotely.... Going through a step and even they can not find the local individual... Careful too not get too lean !!!

DONALD GORS  |  Overall Experience 
Rating:
5.0

I ended my storage principally because I am in the process of reducing my personal effects and monthly costs. I am editing a lifetime (67 years) of pictures and photography equipment. My family have distributed my parents’ belongings and all that left was my stuff. My pictures and negatives are in good order which attests to the fine quality of your facilities. Thank you.

DARRYL JORDAN  |  Overall Experience 
Rating:
5.0

Anne the general manager of the UHaul location that day, was truly great and made what was turning into a bad moving day, into a good experience (if you can call moving and storing things fun). She took time to help me find a different locker that was more convenient and what we needed, she was extremely helpful, pleasant and courteous despite what seemed like being understaffed, extremely busy and it was over 90 degrees outside. The UHaul experience has definitely gotten better over the years, but the great online tools combined with someone like Anne made for an above average transaction and experience.

stu churchill-hoyer  |  Online Move In 
Rating:
4.0

I would be nice to have elevators for those who have units on upper levels. Some folks can't walk up and down stairs.

Delena Buchanan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roger owens  |  First Impressions 
Rating:
4.0

Not always clean. And there is a strong odor near units 1835-1838. Possibly a dead rodent. Should be investigated as the odor was not there prior to July 1st.

KARL MADSEN  |  Overall Experience 
Rating:
5.0

Jenna was very helpful and extremely professional, she helped me at a very hard time and the ease and convenience was greatly appreciated.

April Tober  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tanya Drews  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Stephan Clemens  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jiyao Yang  |  Overall Experience 
Rating:
5.0

Associate helping me secure a storage space was very helpful, I had attempted to do online but was unable, he was able to get me size i needed & check in was easy. Very much appreciated, highly recommend this facility.

Cecelia STEWART  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Keller  |  First Impressions 
Rating:
4.0

Very nice and intelligent young man he explained everything to the fullest I appreciate him thank you

MARGIE WILLIAMS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gabriel Tousignant  |  Overall Experience 
Rating:
5.0

Staff was very helpful and friendly.

Cebrina Davis  |  Overall Experience 
Rating:
5.0

Not happy with customer service and the way we were treated when we tried to pay on bill and kept being put of till final bill and we're over charged plus fraudulent use of drivers name on bill instead of the person who paid initially we will be filing for mediation for all the emotional damage inflicted on me and my girlfriend

Paul Pena  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ALLYSON BECKETT  |  First Impressions 
Rating:
5.0

Anne and her staff at Verona Rd U-Haul are #1 in my book!!

Jenna Hanson  |  First Impressions 
Rating:
5.0

Thank you!

Vicki Tobias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth Brockish  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robin McAlister-Sims  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD WOODRUFF  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan Frayer  |  Overall Experience 
Rating:
5.0

The guys at the desk were very helpful and friendly

BRIAN GROENE  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Latoya Farr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrick Newton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle Nethery-Pavelchak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Devin Burke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stacy Hess  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIKE PIERCE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STU STITGEN  |  Overall Experience 
Rating:
4.0

Staff was very helpful and nice

Isheika Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kara Reynolds  |  Overall Experience 
Rating:
5.0

They were all exceptionally great over all

Lakaeshia Bester  |  First Impressions 
Rating:
5.0

Good

Francisco Perez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather Stanton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

territa blackman  |  Overall Experience 
Rating:
4.0

My only complaint is that you continue to raise my rates every year without any real reason given and I know that the facility does not have a lien on it anymore, so your overhead has not gone up.

JAMES BLANKENHEIM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeff MATTHIAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Debbie Mattison  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Devin Burke  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Luis De Santiago  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kari belter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Anglin  |  Overall Experience 
Rating:
5.0

Very easy process!

Tiana Prince  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Stephanie Sayles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Scmitt  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

yolanda edwards  |  Overall Experience 
Rating:
4.0

My only complaint would be the alarm kept going off every few minutes while we loaded stuff into the unit.

SHAUN KROGULSKI  |  First Impressions 
Rating:
5.0

I always turn to U-Haul whenever I am facing a turn in my life or when helping others with theirs. Not all these many changes were easy, but at every turn U-Haul people have gotten me through with ease, generosity and respect.

Nicolas Fuhrman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DIANA BECKER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Charles Vaughan  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Cynthia Lund  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tony Waterman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katie Payne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antoinette Halvorson  |  Overall Experience 
Rating:
5.0

This is a great uhaul place. Also rented a truck here and the process was great also. People were helpful and good. My wife used a uhaul weekly for her job for a couple years, and my son worked at a uhaul location for a summer and this is the best one we have seen.

Darrell Steagall  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JACK Veras-Kapinus  |  Overall Experience 
Rating:
5.0

Great staffs and wonderful helping

Abdinur Alas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edgar Ortiz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Bidiana Peretti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEAN MCHENRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Becky Jacak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephanie Sayles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Perry Williams  |  First Impressions 
Rating:
5.0

Anne rocks! Great experience, with a pleasant staff.

Bradley Stevens  |  Overall Experience 
Rating:
1.0

The move in experience itself was poor. The directions for finding the unit should have included a letter identifying the row in which the unit could be found. The map should contain the same alphabetical row lettering as in the storage building itself. I spent a massive amount of time trying to find the unit. The unit was secured against entry, I could not open it, no one answered the phone when I called the desk, I wandered around until I found a call box, someone came and opened the unit, the provided lock did not work, I had to go to the desk to exchange the lock, the swipe access card did not work properly, and I had to return to the desk to address that. In the future, take the customer to the unit rented, make sure the unit opens, and make sure the provided lock works. Everyone was helpful, but more up-front assistance should have been provided. This was a poor move-in experience.

Julie Ann Plotkin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James McKay  |  Overall Experience 
Rating:
4.0

Our one complaint is that the entryway was very bumpy and not well maintained. It made it difficult to maneuver in and out of the building.

Jonathan Becker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BOB BROWN  |  Overall Experience 
Rating:
5.0

Anne the GM was Outstanding!!!! Friendly and extremely helpful. She made the move so much easier. 😊 Aaron Norvell - Exact Sciences

AARON NORVELL  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tahlia Ewing  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gregory Trainor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Schmidt  |  Online Move In 
Rating:
5.0

General Manager Anne Starr and her staff were truly excellent to work with on my storage and truck rental needs. They all went the extra mile to make all my UHaul experiences easy and uncomplicated. I would highly recommend the Madison Verona Road UHaul facility to others and will certainly use their services again if the need arises. Thank you again GM Anne Starr for leading a great staff and for providing informed, friendly and professional service! - Ted Petith

Ted Petith  |  Overall Experience 
Rating:
5.0

Never used storage unit. Thank you.

Timothy Meade  |  Overall Experience 
Rating:
5.0

Excellent service thanks

Eilene Schroeckenthaler  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STU STITGEN  |  First Impressions 
Rating:
4.0

Nice facility

DAVID CIESZYNSKI  |  First Impressions 
Rating:
5.0

By having a unit(s) for a period of time, I NEVER get discounts on rentals. I used to have a large (about a year) AND a small unit (3 plus years). I must have rented 15-26' trucks and 12 foot trailers. Should be a point system or something that if you rent storage for so long you can apply the points to rentals, Most likely do not have any affinity in the future for U-Haul. Think about it!!

Roy Post  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

melanie eastwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Heidi Schweighardt-Stark  |  Online Move In 
Rating:
1.0

U-Haul is a complete joke. 2 weeks before my move in date, I made a reservation online and received a reservation number. When I arrived at the facility I was told the unit I reserved was not available and my reservation was not really a reservation and everything is first come first serve, but what do you know they have a more expensive unit available that is smaller then what i reserved, nice way to bait and switch and to upsell. I had movers meeting me there in 30 minutes, so i had no choice. Completely unethical way to upsell people. Avoid at all costs. The word games the friendly customer service person made were worthy of a skit on Saturday Night Live.

Bartley Weiss  |  First Impressions 
Rating:
5.0

I'm very pleased to used Uhaul friendly and very professional staff. Delia Young.

delia young  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kristine Nono  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anna Carullo  |  Online Move In 
Rating:
3.0

The online portion of signing up for unit was really easy and I would recommend. However when we arrived at the facility the process was very confusing and our code kept registering ‘invalid’. It took us quite a while to find someone available to help- while meanwhile we are paying movers and exorbitant hourly rate. Very frustrating

Kimberly Oaks  |  Online Move In 
Rating:
5.0

Thank you. Excellent facility and team.

THOMAS LLOYD  |  Overall Experience 
Rating:
2.0

I made my reservation online and was told I’d get an entrance code and storage number immediately. I never received it. I called U-Haul and confirmed that my reservation was valid and they said yes. I added my nephew as an approved person to access the storage. When he arrived he was told that there wasn’t a reservation. 44 minutes later, I had to do everything online again. VERY frustrating that my nephew couldn’t get in quickly as we had planned. Very upset that the reservation number ‘wasn’t valid’ then annoyed that I had to restart all over online. Complete was of time. I’m thankful I only need to use the storage for a short amount of time.

Angela Christianson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lamar Thomas  |  Overall Experience 
Rating:
3.0

THE LOCATION I USE NEVER ANSWER THE PHONE NEVER YOU HAVE TO BE ON HOLD FOR AT LEAST 35 MINUTES BEFORE SOMEONE CAN ANSWER THE PHONE LOCATION IS OK HOURS COULD BE A LITTLE LATER THAN 7PM

Tori Garrett  |  First Impressions 
Rating:
3.0

INVEST IN AN ELEVATOR!!! Please.

Forrest Blondell  |  First Impressions 
Rating:
5.0

Thank you

Tim monson  |  Overall Experience 
Rating:
5.0

Only problem is we had heavy pieces and our unit was upstairs elevator would have been so ideal in getting things upstairs.

TINA WEGER  |  First Impressions 
Rating:
1.0

Phones at my storage facility are always forwarded, can't speak to anyone on time, contract was not forwarded to me, can't set up auto pay, half of the staff i speak with in person or on the phone are good, the other half have a bad attitude and are not knowledgeable or helpful. The man who helped me out on site was great, everyone else has made this process difficult and cumbersome. Online chat was not helpful

Adam Horwitz  |  Overall Experience 
Rating:
4.0

Was disappointed that Uhaul does not pro-rate monthly fee. Had to pay a full month for only using storage for 3 days.

David Gonzalez  |  Overall Experience 
Rating:
2.0

My code to access the building does not work. I was not told that the main doors would be locking soon after arrival, making moving my belongings very difficult. If another customer didn't have the smaller door propped open, I would have lost everything I own.

Michael Gondek  |  Online Move In 
Rating:
5.0

The Management and staff were very helpful and professional it was a pleasure working with them.

Eddie Green  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Fournelle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brett Green  |  Overall Experience 
Rating:
3.0

Manager never replied to multiple messages. Did not honor a refund for a late payment for setting up automatic payments.

ROBERT WICKLUND  |  Overall Experience 
Rating:
5.0

This place is super clean and secure! Appreciate that there are hand trucks and carts available for use. All that’s missing is freight elevators for the 2nd floor. Very impressed.

Debbie Mattison  |  First Impressions 
Rating:
5.0

The staff is definitely friendly and courteous.

paula ramirez  |  Overall Experience 
Rating:
5.0

Your storage is clean, safe and good

lawrence ndze  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donjah Thompson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mary Trier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary kalivoda  |  First Impressions 
Rating:
5.0

Randy went over and above to make our experience smooth and uncomplicated. Great customer service very friendly.

Michael Hawkes  |  First Impressions 
Rating:
4.0

Need more staff

Bradley Stevens  |  First Impressions 
Rating:
5.0

There were some problems with the online setup and I was becoming very frustrated but Randy helped me straighten it out and calmed me down. Randy provided excellent customer service and compassion. He saved me that day.

Roberta Goodnough  |  First Impressions 
Rating:
5.0

The staff at the Verona Road U-Haul storage facility were fabulous. I was always able to get my questions answered by a friendly and helpful employee. And the facility always felt clean and safe.

Bennett Radloff  |  Overall Experience 
Rating:
5.0

Will always come back to store my personal belongings again.

Victor Nava  |  Overall Experience 
Rating:
5.0

The best professional customer service. I will be using them n recommending them to everyone.

DONNA CARY  |  Overall Experience 
Rating:
5.0

Great customer service.

DONNA CARY  |  First Impressions 
Rating:
4.0

The employees were always helpful. However it seemed under staffed when I needed assistance at times. The facility is in the process of hiring based on signage at the location which may alleviate this issue. All other interactions and experiences were excellent.

Michael Hawkes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Corinne Coburn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

joan williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Richard Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pujin Ning  |  Overall Experience 
Rating:
1.0

I am giving a 1 star because i am being charged for a storage unit and late fees even though i never had the need for one and never had a reservation for one. I have been to the physical location 2x to deal with the charges and called 2x. Every time i am told it is taken care of but i still keep getting a bill. And now late charges.

Paige Feith  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Pounders  |  Overall Experience 
Rating:
1.0

They failed to have a truck that I reserved ready. Can’t get ahold of anyone at the building. Tried to make me drive an hour and a half to do a walk through of a storage unit during a pandemic. I will never go through Uhaul because of these experiences.

daniel glascock  |  Overall Experience 
Rating:
1.0

1-initially you gave me a unit on second or third floor. I’m 50, I can’t hall a couch and chair up 2 flights and down a very long hallway. I asked for a closer one and there was one available. Thank goodness. But why did I have to ask. Person should have recognized my lack of muscle power 2- my card never worked after hours 3- when closing account, I was in a hurry as I rented a pick up truck and I was being charged. Your person was in the bathroom for a very long time and there was nobody at the check out desks. I was waiting 5 plus minutes. Thankfully Menards didn’t charge me the 10 minutes I went over for the truck rental. And my card didn’t work picking up my stuff and your person was very slow walking to let me in. Train your people to hustle. Overall a very bad experience.

Lynette Mayer-Olson  |  Overall Experience 
Rating:
5.0

My only issue was that it said it was a first floor split level. So it’s on a second floor and had to climb stairs. I didn’t realize that. But we were taking stuff out of our unit during access hours when no one was there and accidentally locked our keys/key card inside the building. Adam was super nice helping us get back in the building. Would definitely use the facility again. Thanks Adam!

Cheri Anderson  |  Overall Experience 
Rating:
1.0

With the low employment rate, better employees could be found. Are you under-staffed, or is every one in the break room? Do you pay them a living wage? In any case there seems to be very poor moral. Ok, the puddle in the back of the truck wasn't water, it was motor oil. I cleaned that mess up. And, are the key cards not activated? Alarms going off everywhere. An employee said don't worry. Remember, moving is very stressful. You made it worse. Also, when picking up the truck early in the morning, it was a total surprise that we needed to call someone! Unacceptable. I could go on. Bad experience all around.

David Kuball  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betsey Iko  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pujin Ning  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE WINKLER  |  Overall Experience 
Rating:
1.0

The U-Haul website does not make it clear that reserving a unit online only saves some basic information to your account. Reserving a unit online does not guarantee that they will have that unit available for the dates you selected. My "15 minute" check-in took one hour... and I was at the front of the line. The new staff was very confused about basic check-in procedures and I had several unpleasant encounters. Would not recommend going to this location!

Lauren Williams  |  First Impressions 
Rating:
5.0

Very helpful staff. They also did a good job with Covid 19 protections.

Heidi Abrams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kim Vazquez  |  Overall Experience 
Rating:
3.0

Storage facility met our needs. My only issue is we paid for the last months rent and only used the storage unit for one week of the last month. Monthly rent should be prorated when that happens. I asked the local place and they said to call U-Haul. I called U-Haul, and they said to check with the local place. I have now been told that the rental contracts don’t state that. Very unfortunate, especially during Covid times when things are tougher on people

Charles Hunnicutt  |  Overall Experience 
Rating:
4.0

Staff was friendly and check in was easy. Only issue was that I didn’t realize that a 1st floor split unit was not on the ground floor. Instead they should just say it’s on the 2nd floor. I’ve never rented a storage unit before so I have learned a few things.

Cheri Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEEANN GRECO  |  Overall Experience 
Rating:
2.0

Was originally given the wrong unit, manager did not seem to have great customer service skills. Was instead given an upper level unit even though I had reserved a street level unit since my parents are quite old.

Ryan Werner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alice Severson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Jarosz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Catherine Kealy  |  Overall Experience 
Rating:
3.0

I didn't appreciate the lack of not being notified about the water leakage. You can send me emails and charge me late fees but not one notice of a water leak. Clothes and furniture got damaged. Had l not been moving out l would have never known or been informed. My personal property smells and is damaged.

Sonya Lemon  |  Overall Experience 
Rating:
3.0

I reserved a unit online on Monday and went in on Wednesday, the date I'd chosen to start my lease, only to be told that the unit had already been rented. What's the point of reserving a unit if the reservation doesn't mean anything? Why even bother having that feature on the website? The location was what I was looking for and the staff were helpful and patient with my frustration so I rented a similar unit upstairs but not having the original unit I signed up for was a big disappointment. We move into our house we won't be using Uhaul for any other of our moving needs due to this.

Andrew Kilgore  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Helen Mueller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Wilkinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Todd Bentley  |  Online Move In 
Rating:
3.0

Generally happy with it. While the facility is well lit, the storage unit itself is not and since we had a unit at the end, it was very dark, thus requiring us to bring a light in on each visit. The hours for access is also inconsistent with signs. You think you can access it anytime with the key card but that only opens certain doors and outer doors are locked. The unit has a mouse trap and there's definitely some rat droppings when we moved out. On our last day to move out, our unit was locked as if we did not pay the rent and we did. Staff apologized and did not know why that was the case. All in all, I say it is an OK experience.

khiang seow  |  Overall Experience 
Rating:
5.0

At this location you could use more employees at times. Adam does a great job for how many employees he has.

Matthew Kohnke  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Kleinschmidt  |  Overall Experience 
Rating:
4.0

One thing that was a bit unnerving was that several times while I was unloading my things, there were people standing around smoking, Asking me personal questions, not moving anything, just hanging out. One man followed me in to use the bathroom and told me he worked there as a security guard, though he c was not in uniform.

Rebecca suda  |  Overall Experience 
Rating:
2.0

Rude employees. They smile in my face and laugh at me not very far from me! Staff at the front desk can’t speak clearly and gave me wrong info twice.

Jameel Doush  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

daniel glascock  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Grace Kilpatrick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Debra Rimmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marysol Ortega  |  Overall Experience 
Rating:
1.0

Someone locked my unit within two weeks of rental. I was on a deadline to move out of my house and this caused a significant delay because none of the staff could find the key to remove the lock. I’ve experienced long wait times when contacting the office, as well as long waits in the office despite there being an abundance of employees in circulation. I would hesitate before using this service again. In fact, this was the entire reason I moved the contents of my home to a location over 45 min away.

DAVID KIRK  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful, very willing to help us alter our moving plans after COV became an issue. The free storage was exactly what we needed.

Karen Thompson  |  Overall Experience 
Rating:
5.0

I rented the storage unit a week ago. I completed the rental agreement online and it was very easy. They emailed me the code to get in along with information on my locker. When I showed up, the locker was clean and empty with a lock waiting for me inside. So far, I'm very pleased with the experience.

Collin Driscoll  |  Online Move In 
Rating:
3.0

the employees are sitting and talking and do not pay attention to their work I checked them by asking them a question and they hung up on me that is not coming from the facilities everything is coming and very comfortable thanks

Jose Orozco  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joyce Silvers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hope Power  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary Gehin  |  Overall Experience 
Rating:
5.0

I was very satisfied with my services from U-Haul. I will for sure use you again.

Herman Bachus  |  Overall Experience 
Rating:
5.0

It would be nice if there was a prorated fee for move-out before the monthly due date.

Suzanne Welles  |  Overall Experience 
Rating:
5.0

The associate was very knowledgeable & extremely helpful. If I had to do it again I would, not to mention it was @ the very last minute for us both & was a success. Thanks UHAUL!!! 👍

April Winslow  |  First Impressions 
Rating:
5.0

It's great and easy and affordable

Theresa Sanger  |  Overall Experience 
Rating:
5.0

Great job

Debra Rimmer  |  First Impressions 
Rating:
5.0

Very friendly, courteous, and professional staff. I had a great experience renting trucks, and a storage locker with U-Haul and would highly recommend their services to others.

Steven Ehrlich  |  Overall Experience 
Rating:
3.0

I appreciated the quick check out process.

Mark Ford  |  Overall Experience 
Rating:
5.0

The whole experience was very convenient. Ozzy at the desk was competent, helpful and friendly. Also the storage locker was in good condition. My stressful move-out situation was made better. Thanks!

Karin Zuegge  |  Overall Experience 
Rating:
5.0

Clean and convenient.

russ heilman  |  Overall Experience 
Rating:
4.0

Good services.

Summer Laird  |  Overall Experience 
Rating:
3.0

Quite disappointed with a few things. Hours are limited, not the 24 hr access promised in all the emails I received. No loading/unloading dock for heavier objects.

khiang seow  |  First Impressions 
Rating:
5.0

Thank you!

VALERIE KAZAMIAS  |  Overall Experience 
Rating:
5.0

This location is very well lit, clean and your storage is safe. You don't have to worry about your things going missing and the location was perfect. The staff was always helpful and nice.

Victoria Farmer  |  Overall Experience 
Rating:
5.0

Outstanding facility. Fabulous staff. Customer focused; knowledgeable; flexible You made moving and storage an exceptional experience.

Jeff Silber  |  First Impressions 
Rating:
3.0

We found cardboard boxes with chewed holes through the tops, it's too early to tell if we have damage to the contents, have not unpacked all yet. Additionally mouse droppings observed in the unit.

Jerilynn Collins  |  Overall Experience 
Rating:
4.0

👍

Osman Galo Canales  |  Overall Experience 
Rating:
5.0

When we had a problem during the move,,U-haul stepped up and helped make things as easy as they could be. I was very impressed with their service both nationally and at Verona Rd. Thank you

John Blehi  |  First Impressions 
Rating:
2.0

CSR was very robotic, telling me all the rules & regs, what kind of lock I’m REQUIRED to use (although none were in stock to sell me, so “get one somewhere else”). Don’t feel like a valued customer...

Thomas Engel  |  First Impressions 
Rating:
5.0

The storage locker we selected was everything we hoped for, and more. The only "want" would be to have elevator access to the second level, but we were told that they were restricted from doing so.

Jude Sullivan  |  Overall Experience 
Rating:
5.0

Easy access 24/7 and good customer services. Will be in ny short list if needed in the future.

Mohamed Hassan  |  Overall Experience 
Rating:
3.0

I wish you all did some type of prorated amounts especially for 7 days or less. If you did the rating would be 5 stars.

Zakiya Catlin  |  Overall Experience 
Rating:
1.0

College move week. I was confirmed w/ a 3 day rental that was ultimately denied, forcing me to move my daughter out, unload truck into storage, rent another truck, load again & move her in. Terrible.

susan romano  |  Overall Experience 
Rating:
4.0

Thank you!

Gary Klein  |  Overall Experience 
Rating:
5.0

I’ve used the facility for years. I’ve never been disappointed.

HOWARD SHAPIRO  |  Overall Experience 
Rating:
5.0

Had nothing but amazing service over the past years with the staff and my unit. Staff always went out of there way to assist.

Paul Opper  |  Overall Experience 
Rating:
5.0

Convenient

Jim Gast  |  Overall Experience 
Rating:
5.0

It was just what we needed

Elizabeth Gilliland  |  Overall Experience 
Rating:
5.0

Ben was extremely helpful and went above and beyond for us!

Domianna Lee  |  First Impressions 
Rating:
5.0

Good location and service.

Paul Jadin  |  Overall Experience 
Rating:
4.0

Wait times at the counter were long. Need more people on for busy times and maybe someone other than counter person should get trucks for people.

Mark Andrews  |  Overall Experience 
Rating:
4.0

Adam was very helpful, attentive, and patient

Stephanie Stone  |  First Impressions 
Rating:
4.0

They seem a little understaffed, but their service was very good and they're attitude was great!

ANN SHULTZ  |  First Impressions 
Rating:
3.0

My experience would have been fine, but the issue was the closing out. We called many many times. WE used the storage 2 days paid for a month. somewhere communication was lacking. The manage was awful

Lamonte Cook  |  Overall Experience 
Rating:
4.0

A nice place

Joshua Sotos  |  Overall Experience 
Rating:
5.0

We first went on a busy Saturday and were lucky enough to have Ben McCabe help us. Patient, helpful, and good-natured despite the people waiting, he was great. Ben Bowman and the Gen. Mgr. very ok.

sally vaza  |  First Impressions 
Rating:
5.0

Just pay Xtra for access 24 hours raise to much the unit price and also so bad not having elevator for the second levels. So at the end I pay Xtra for be at the first floor and have 24 hour access.

Ricardo Vera  |  Overall Experience 
Rating:
2.0

After permitting loading dock use for storage move-in, we were denied dock use for move out. No good reason offered. Cost us much time and $$. We spent over $10K in 2 1/2 years. NOT ACCOMMODATING!

Denis Bartell  |  Overall Experience 
Rating:
5.0

They help me out with everything, highly recommended

Mabel Villordo  |  First Impressions 
Rating:
5.0

thanks for keeping my stuff safe :D

KRISTOFFER GROVES  |  Overall Experience 
Rating:
5.0

Very satisfied with this place of storage!!

Cheryl Mabra  |  Overall Experience 
Rating:
5.0

Staff are friendly and helpful and keep the facilities clean.

Judi Martinez  |  Overall Experience 
Rating:
5.0

Good experience

carlos j machado  |  Overall Experience 
Rating:
5.0

I thought the staff was amazing.

HEIDI JO DICKERSON  |  First Impressions 
Rating:
4.0

Emailed general manager twice about final move-out procedure, and received no responses, so had to ask in-person. Often find a lot of debris [nails/screws/broken bits] in parking lot near entrance.

Erik Sitts  |  Overall Experience 
Rating:
4.0

Nicole's service was professional and outstanding.

James SHANAHAN  |  Overall Experience 
Rating:
5.0

The staff at this store are especially helpful and respectful.

JoAnn Boushon  |  Overall Experience 
Rating:
4.0

Thanks!

Iran Rodrigues  |  Overall Experience 
Rating:
4.0

Very good experience

PATRICK OMALLEY  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful! Adam and Danielle had to help me on multiple occasions and very much appreciated promptness and thoughtfulness on their part.

kristen muranyi  |  Overall Experience 
Rating:
4.0

Access/loading area was dirty, trashy and Icy the whole month I was using storage. Thank you for the free month locker with the trailer rental.

Timothy Fox  |  Overall Experience 
Rating:
5.0

Clean facility, helpful staff. Uhaul should have a lock buy back policy, or a bin to put the used round locks, like a lock recycle or donation. I don't have a need for such a big lock anymore.

Kristen Panzica  |  Overall Experience 
Rating:
5.0

Thank you for a great place for storage.

MARY ENKE  |  Overall Experience 
Rating:
5.0

Used UBox for Delivery

Thomas Laguardia  |  Overall Experience 
Rating:
5.0

Happy with costumer service, but desappoint with the upstairs storage was a little low cost. Is a bad trick to get more money. A storage with stairs seriously? Anyway have to pay more now

Ricardo Vera  |  First Impressions 
Rating:
4.0

No problems; people were easy to work with; the service was on time and the rental unit was in good condition.

PAULA PROCTOR  |  Overall Experience 
Rating:
3.0

Size was slightly smaller than indicated. Thank you for the complementary month rental. Staff was helpful and accomodating.

Timothy Fox  |  First Impressions 
Rating:
5.0

everyone was very helpful and friendly!! thank you very much!!! :)

Amy Soderman  |  Overall Experience 
Rating:
5.0

Wonderful communication and customer service!

Gayle Hammond  |  Overall Experience 
Rating:
4.0

Friendly and helpful staff made the rental process easy. Any questions or concerns I had regarding the storage unit or check-in/check-out were addressed and timely answered.

Michelle Krueger  |  First Impressions 
Rating:
4.0

None

George Dean  |  Overall Experience 
Rating:
4.0

Nothing

George Dean  |  Overall Experience 
Rating:
5.0

Staff was friendly and made sure everything was taken care of before leaving us with the unit.

Chrystal Woolever  |  First Impressions 
Rating:
5.0

Staff were ALWAYS helpful and friendly.

Peter Kaufman  |  Overall Experience 
Rating:
4.0

We moved across the country and used the U boxes. Our U boxes arrived earlier than expected. Would use them again!

Caitlyn Seymore  |  Overall Experience 
Rating:
5.0

Great convenient storage

Nan Zimdars  |  Overall Experience 
Rating:
4.0

no comment

darrell Bartlett  |  Overall Experience 
Rating:
5.0

Very helpful & friendly staff! Facility clean, easy access & convenient location. Definitely would recommend.

Jacquelyn Bisek  |  Overall Experience 
Rating:
5.0

We would use again for temporary storage.

Sarah Lamb  |  Overall Experience 
Rating:
5.0

Clean, secure, well lit

Janice Wagner  |  Overall Experience 
Rating:
5.0

Great facility with a fantastic staff!

Charlene Sherman  |  Overall Experience 
Rating:
2.0

I asked the manager for a lower level storage, he said it wasn't any! I feel like I was racially profiled because I'm African American.!! When I called and got it, he said it was for VIP people!!?? 😡

Chanita Fowler  |  Reservation 
Rating:
5.0

After 3+ years I had a great experience. Even when I lost my key a couple of times the staff was very helpful. It was great when they went to the swipe cards vs a code I had to memorize.

LINDA ALLEN  |  Overall Experience 
Rating:
5.0

The facility was well lit and clean. The employees was all friendly and nice with smiles.

Earl Rheams  |  Overall Experience 
Rating:
5.0

Greatly appreciate the help with receiving a shipment and moving to locker. Staff are excellent!

Michele Brogunier  |  Overall Experience 
Rating:
4.0

The Madison facility was very good, but the entire U-box experience was a nightmare. Different operations do not talk to each other, the website is always totally out of date regarding my orders, etc.

Herbert Lyon  |  Overall Experience 
Rating:
1.0

Worst experience I've ever had. Company doesn't care about its customers at all. Not only do you need to work on your customer service you need better people that actually care and management.

Valerie Kestler  |  Overall Experience 
Rating:
5.0

Nice

Reginald Lawrence  |  Overall Experience 
Rating:
5.0

Improvement would be allowing large double-doors to be swipe-card accessible 24 hours. Not easy getting a sofa or other bulky item through a small single door just because it's after 7pm (5pm on Sun)!

Stuart Tompson  |  Overall Experience 
Rating:
4.0

The delivery driver was very helpful and came on time for pick up and drop off.

Christina Kranz  |  Overall Experience 
Rating:
5.0

The only complaint I have is about other renters. There are times when only one or two carts are available. Other people take the carts to use at the other end of their move.

ERNEST PETERSON  |  Overall Experience 
Rating:
5.0

Everyone at U-Haul Verona was very helpful and professional. Best moving experience I've had.

Kevin Frost  |  Overall Experience 
Rating:
3.0

The payment system is not the friendliest. Paying a full month ahead complicates the customers' plans when moving.

Hilda Soto  |  Overall Experience 
Rating:
5.0

Great

nay honain  |  Overall Experience 
Rating:
4.0

We stored there for 3+ years and it was a good experience.

JEFF QUINTO  |  Overall Experience 
Rating:
5.0

I've rented a storage unit here a couple times. Both times have been a pleasant experience and the staff i interacted with were friendly. If I needed a storage unit again, I would come here again.

Arianne Tang  |  Overall Experience 
Rating:
5.0

Super pleased with the location and accommodation of this location, only recommendation is when a customer makes a reservation for a storage unit, please be sure the unit available when they arrive.

Casey Clark  |  Overall Experience 
Rating:
2.0

Very confusing website, not updated regularly.

Herbert Lyon  |  Reservation 
Rating:
5.0

I only dealt with Nicole, who was responsible for dropping off and picking up our U-Box containers, and she was fantastic. Prompt, communicative, professional, and really made the experience perfect!

Christopher Poser  |  Overall Experience 
Rating:
4.0

Na

Jonathan Hoechst  |  Overall Experience 
Rating:
5.0

Everything was great!

EMILY SAEWERT  |  Reservation 
Rating:
2.0

Work with banks to change coding of payments through your website so full amount is charged one time. Not half then 2 to 3 weeks later the other half. Losing check payments a frequent occurrence.

ANGELO MESSINA  |  Overall Experience 
Rating:
5.0

Customer service was excellent.

Gina Kutz  |  Reservation 
Rating:
1.0

lines too long. People leaving due to how long it took to get help. I didn't have a choice because I needed a storage locker.

David Jacobs  |  Reservation 
Rating:
5.0

customer service people were helpful and friendly

Brett Green  |  Reservation 
Rating:
2.0

I went to let someone know about a unit whosr door was open next to mine as a courtesy. Didn't remember my exact unit number so he looked me up in the system. Couldn't find me. RUDE!

caryn moy  |  Overall Experience 
Rating:
5.0

The Uhaul box storage worked exceptionally well for us. The staff was incredibly helpful and efficient both with storing Ubox and taking it out. Thank you.

Laura or  |  Overall Experience 
Rating:
5.0

Nick was great and restored my faith in Uhaul after a LONG string of disappointments/broken commitments while moving/downsizing/shipping for the past several weeks. Thanks for getting my Uboxes to me!

James Richardson  |  Overall Experience 
Rating:
5.0

No complaints at all. Just needed a bigger locker and one a little closer to home.

ERIC CHRISTENSEN  |  Overall Experience 
Rating:
5.0

My daughter was renting a storage unit here & when she passed away the staff was very helpful & compassionate in helping my family manage her unit in a secure-clean location.

MICHELLE NEUMEYER  |  Overall Experience 
Rating:
5.0

Staff here are very helpful.

Todd Lundberg  |  Overall Experience 
Rating:
4.0

Safe secure storage .

Jim Johnston  |  Overall Experience 
Rating:
5.0

This location was very helpful and processed our u-box order with ease!

chris boyer  |  Overall Experience 
Rating:
4.0

Everything was seamless and easy

Emma Moore  |  Overall Experience 
Rating:
3.0

1. No freight elevator or elevator of any kind. 2. Access problem. GM doesn't call back. What's the point of having our listing an after hours number to give the people the illusion someone will take

AXEL CANDELAIRIA  |  Overall Experience 
Rating:
5.0

.

Saul Salazar  |  Overall Experience 
Rating:
3.0

My experience with U haul was positive.

Sandy Demars  |  Overall Experience 
Rating:
5.0

Our driver for our UBoxes (Nicole) was fantastic! She was very friendly and willing to work with us to find the best locations to set them. She is the reason we would do this again. Thanks Nicole!

brian mcgee  |  Overall Experience 
Rating:
5.0

Had a space there for one year, coming in and out frequently. Was very satisfied on every level.

Stefanie Reinhold  |  Overall Experience 
Rating:
5.0

Storage unit was great and the manager was Awesome!

felicia mcelya  |  Overall Experience 
No reviews have been submitted for this location.

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