Customer Reviews for U-Haul Moving & Storage at Verona Road

Rating:

5.0

I appreciate the uhaul above all safe and secure! Uhaul is always a company that will support your moving. Thank you Uhaul for your services when I needed it most.❤️

Rating:

5.0

Everything went well between tge van rental and storage box

Rating:

4.0

None

Rating:

5.0

Keep up the good work!

Rating:

1.0

The check-in process was incredibly frustrating. Despite having good reception, the U-Haul app kept crashing, and I was left on hold for a staggering 30 minutes just to complete the check-in. When I finally connected with a representative, she mentioned that Sundays tend to be busy, but it’s puzzling why they wouldn’t staff appropriately knowing this recurring issue. Additionally, I was promised a $50 credit for the inconvenience, but to date, I haven’t received any follow-up on that offer. Also, if you are under 6 ft tall, you are going to have issues getting into the lockbox where the truck key was kept.

Rating:

3.0

My Uboxes were infested with mice! I will never use U-Haul again! My things were damaged and covered in mice feces! There were dead mice inside one of my boxes! I can’t believe they have people pay hundreds of dollars a month only to have their things infested and covered in mouse shit!

Rating:

1.0

They're trying to charge me an extra $150 for scratches that were there before we rented the van. We had it for not even two hours and never touched the ceiling of the van yet they're accusing me of the damages. I had one item in the van and now they're making me pay for damages that were there before me. This is bullshit. Never recommending anyone to this location.

Rating:

5.0

Your service was very good thank you

Rating:

5.0

Great facility, and great staff

Rating:

2.0

Only gave 2 stars because the employees were 5 stars. My truck had leaks in the roof. Some of my belongings got rained on. On top of all that there is a serious roach problem in the storage room area.

Rating:

5.0

My truck had some weird transmission issues that I think could become a big problem down the line. I recommend taking a look at it.

Rating:

5.0

Smooth easy rental, 5 stars!

Rating:

4.0

Quick in and out. Kinda tricky to get to though if you are unfamiliar with the area.

Rating:

5.0

bigger pods option the pods were too small i am also owed money cause i paid more months then i needed

Rating:

5.0

Nothing... the people were nice and service was fast.

Rating:

3.0

The vehicle was an older truck and the ignition where you put the key in was really, really hard to turn enough to start the engine. On returning the vehicle, I told the person about that. I hope it gets fixed before the next person has to rent it. Also, the back gate was difficult to lift and lower. Those wheels could use a little grease/oil. I did not point that out to the person checking me back in. The service checking out and returning was very good.

Rating:

5.0

Great to work with

Rating:

5.0

Drop off went very quick!

Rating:

5.0

Greet at the drop off vs waiting inside

Rating:

4.0

It's needs a place to sit while waiting for service

Rating:

4.0

Convenient and very cost effective rental option.

Rating:

5.0

Stop spamming out your customer satisfaction surveys

Rating:

1.0

The employees need to brush up on their customer service speaking skills. Not only lack of explanation about ANYTHING.. I Either forgot my ID on the counter or the employee didn’t give it back to me, either way had I not went back the next day I never would have known THEY had it.. when I got to the location no one was in the store, appeared to be only 1 person working anyway.. but I saw them walking outside and followed them around for quite a while saying “excuse me” rather loudly a few times.. before they finally got to their destination and realized I was there did they turn off their ear buds and just look at me.. I used to work for the scheduling dept right above this location.. and I’m at a loss for words right now. Ear buds should be limited to 1 ear and not cranked so loud you can’t hear anyone around you.. employees should also carry a better device off some sort so customers can buzz someone from the desk.. I’m disappointed in this whole experience with using U-Haul for my move.. from the truck, truck issues, this was just the icing on the cake. Thank god for Kayla, Lynette & Kala (TCM) for being the ONLY positive

Rating:

5.0

Everything was great

Rating:

5.0

The service was great and the employees were very helpful and as fast as they could be. I would highly recommend them to anyone. Thanks

Rating:

5.0

Very easy process, and reasonable prices

Rating:

2.0

I waited and was told it would take 2.5-3 hours in reality it took 4 hours 15min. Then I had to ask for the ball and hitch to be installed. There appeared to be no sense of urgency to the work. Very glad I wasn’t paying by the hour

Rating:

1.0

See above. Take this truck out for repair and cleaning.

Rating:

3.0

A flap of rubber was off on passenger side window and low oil indicator lit up right in the middle of trip.

Rating:

5.0

Excellent customer service

Rating:

5.0

Better instructions for cargo trailer drop off would be appreciated, because location was closed. I didn’t want to leave it by the road, so I put it at the back of the lot with other trailers.

Rating:

3.0

The back of the truck I rented had not been cleaned. There was broken glass, screws on the floor, a dolly rolling around, and other assorted debris. I called in to report this once I was at my destination and lifted up the door on the storage area of the truck. I was quite disappointed with this and felt I should have been offered a reduced charge for the very dirty truck I had rented.

Rating:

3.0

I was not informed of the extra cost due to dropping off the truck “after hours”

Rating:

5.0

Andy and his staff were great to work with! --Don

Rating:

2.0

I originally reserved the vehicle at a location closer to me, so I estimated ~10 miles of use, and minimal gas usage as well. 30 minutes before my pickup time I was contacted that the vehicle I reserved would not be available and my reservation had been transferred to a location further away. I confirmed with this person that I would no be responsible for usage miles over 10, as your inability to fulfill a reservation is not my problem. I am already being inconvenienced by having to drive further to get the vehicle, anything beyond that is UHaul's problem. When I went to pick up the vehicle the employee there refused to waive any mileage that would be incurred over the 10 miles. I wasn't in the mood to argue because I had stuff to do with the vehicle and didn't have time for it so I accepted the vehicle. I am writing to tell you that I am really annoyed by this. I know what the word reservation means, apparently you do not.

Rating:

5.0

The two folks I had interactions with were quick, efficient and personable.

Rating:

4.0

I wish the size description of the truck were more accurate. There are wheel wells, a gas tank bump out, and the upwards rolling door which restrict packing of larger furniture items into the truck. So, the interior dimensions provided can not be relied upon for actual placement of furniture. I had to lay an armoire on its side and disassemble a shelving unit entirely rather than stand up them up straight, even though the listed dimensions implied that they would fit upright. I think the interior dimensions of the 10' rental truck need to be updated on the UHaul website. Also, the back of the rental truck was supposed to be swept with a broom, but my truck had gritty dirt all over the floor. That was easily corrected, but I shouldn't have had to sweep it myself imo. The fully loaded truck drove 1200 miles across the country without incident, which is the important part and I appreciate very much.

Rating:

5.0

Andy is amazing! Thanks for all your help

Rating:

5.0

very helpful

Rating:

1.0

I asked for a utility dolly, and was charged for one. When I got to my location, I realized that the dolly was never put in the trailer I rented. I called and was told I could get reimbursed for not having one, but when I dropped the trailer off, I was told I couldn’t be reimbursed. At this point, I still have no been.

Rating:

5.0

The only thing was that I wasn't told on the phone that there would be an extra charge for using the blankets and the dolly. Luckily I had my own dolly and they were nice enough to let us use couple blankets for free. Overall, a really good experience in way less expensive than I was expecting. I'll be using them again.

Rating:

2.0

The staff was great, but the storage facility is poorly located, only one way access, and in a very tight area. There seems to be plenty of real estate, yet the outdoor storage facility was built the worst spot possible. I've never been to storage facility that had only one way access to my storage garage. I definitely would not recommend it.

Rating:

5.0

Great Polite fadt Customer Service. Thank You

Rating:

5.0

The employees at the Verona location were always very polite and their customer service was fantastic. They made me a customer for life and I will go back to use their services the next time I move.

Rating:

5.0

The customer service team should tell where to find the code number on the truck that matches the key.

Rating:

4.0

Not park the vehicle next to a cement barrier so the customer can't get into the vehicle.

Rating:

5.0

Check-in process was swift and efficient. I had made a reservation on-line so things were not complicated. Morgan (the owner) is customer-focused and responsive. This is my fourth rental from them in 3 months. I highly recommend this U-Haul location.

Rating:

1.0

The back door to the storage was frozen shut. I had to struggle in -15 degree weather to unfreeze it. Very unpleasant.

Rating:

5.0

Those guys in the front desk was so helpful

Rating:

3.0

Clerical error caused by employee created a fictitious move out. They corrected their error after I pointed it out.

Rating:

3.0

Minor issues were corrected at time of service

Rating:

1.0

The policy of charging for a full month of storage after moving out (rather than prorating based on the move out date relative to the billing cycle) is ridiculous. I would understand if the service were outstanding or if anyone helped you move your stuff into your storage unit, but it was a pretty run-of-the mill experience. Clearly, U-Haul is in financial ruin and desperately needs the extra cash. I hope the company survives the next quarter.

Rating:

5.0

The staff was very friendly.

Rating:

4.0

Just some confusion about access code and location of storage unit. Otherwise much better experience than past.

Rating:

5.0

They are so busy, you can’t get anyone to answer the local Madison phones. And your national customer service was a waste of my time. They can’t take payments? They can’t change your address so you get your mail?? Wth. Why make the local workers do this.

Rating:

5.0

I wouldn't hesitate to return if i ever need a storage unit again.

Rating:

4.0

We didn’t get a lock and had to wait in line for 20 minutes to get one. Confused about check out.

Rating:

2.0

Poor customer service. I moved out of my storage on 8/19 about a little after 12pm. I said thank you for the service. No reply back. I’ll go somewhere else for a storage in the future. Thanks!

Rating:

5.0

Everything above and beyond expectations ... some of the UHauls I've used in the past have been pretty shabby; not this place!

Rating:

5.0

Really appreciate the help was very welcoming and helpful

Rating:

5.0

The Jacobs (employees) were beyond belief. Kind, friendly, extremely helpful and knowledgeable. Some of the best customer service I’ve seen. Competent and quick.

Rating:

1.0

The storage facility was cramped and small, with a long path through narrow hallways and up a flight of stairs to get to the storage locker. Some of the storage lockers had doors that appeared to be broken in. The staff was very helpful in processing my cancellation, but the facility itself was not great.

Rating:

4.0

N/A

Rating:

4.0

We rented two 10' X 15" units and were able to get down to one a few years ago. In total we were with you for over 5 years. The management and workers were always good to deal with and allowed me to pay a year in advance to save some money. There were times in the past whan homless people would come in to get warm and use the rest room but your management solved that by putting in an extra check in process so only renters could get in. The biggest problem we had was lighting inside the unit. The new company we went with has an overhead motion light inside our unit and a full size garage style door that lets in more light.

Rating:

4.0

I’ve only done the check in so far. Have yet to actually put anything into the storage, so no overall rating yet

Rating:

5.0

The manager and staff was kind and accommodating

Rating:

1.0

my personal information may be stolen, someone used my info and email and registered this account. I got email about making a truck rental order last week, and i went to uhual website and cancled the order. then a storage rental order and payment are made using this account this time. i hope you can figure out the real user of the service and unlink this email address. lucas.liu1991@gmail.com

Rating:

4.0

Staff was rude and unpleasant

Rating:

5.0

The process was efficient and very easy.

Rating:

5.0

All of the staff at our Uhaul here in Madison, WI on Verona RD are fantastic. Super friendly and always offering to help.

Rating:

5.0

Ben was very helpful and friendly. Good customer service.

Rating:

5.0

Everyone was very helpful. My only sadness is that we ended up with almost a year of U Haul not being paid because of a terrible miscommunication. I was mortified to hear of the disastrous situation I found myself in. If you call me I can explain. Lynn Jenkins 608 575-8797

Rating:

5.0

Storage facility worked well for us. Good storage conditions. Happy to have our stuff back at home.

Rating:

4.0

Not enough entrance access The walk to my unit is far and no elevators

Rating:

5.0

Staff was very kind, professional and gave the extra step to help us with all our needs! Highly recommended.

Rating:

5.0

Great level of service everyone there was helpful.

Rating:

4.0

The only issue I had was the access methodology was temperamental and cumbersome to use with the two keypads that seemed to not always talk to each other.

Rating:

5.0

Friendly and knowledgeable staff.

Rating:

5.0

Excellent customer service whenever I needed assistance, questions always answered & even came to my rescue if I couldn't access my storage area. If I ever require storage services I will definitely use this Uhaul facility. Hats off to the associates who are there doing an awesome job.

Rating:

5.0

Everyone I dealt with from cleaning staff to management were spectacular. I both rented a uhaul and stored here. 100% recommend using them for both. No doubt I'll be back.

Rating:

5.0

Overall an excellent experience. My only minor quibble is the definition of climate controlled. I think a temperature range of 40F-80F in the climate controlled area is a bit wide, but other than that things were great. Staff were very helpful and made the move in and move out process easy and were stellar in getting me from an upstairs unit to a ground level one. if it wasn't for the fact that I'm moving out of state I would still be renting a storage space.

Rating:

4.0

Facility hours, closed too early afterwork for me to make it. Didn't make a lot of sense since it was an automated entry system.

Rating:

3.0

The unit I rented, it’s roll-up door would come out of the track when I opened the door. The door wouldn’t open up all the way so I had to duck under each time going in or out of the unit. When I would finally get it closed, after fighting with it to shut the left side would be out of the track and open enough to get access to my stuff. I just got my belongings out and moved them somewhere else as soon as I could. The facility was clean and well lit and a staff member did help me with the door the first time. He was friendly and helpful

Rating:

4.0

Our only concern was the lack of an elevator or lift for people with mobility limitations and can’t use stairs. If U-Haul has some sort of ADA exemption we would be interested in receiving information on that legal exemption (eg; link to the law and/or rules WI or Federal). Thank you.

Rating:

5.0

Everyone was always helpful when i had questions or needed help. The only negative concern is your phone tree ... When you want or follow up with a local staff calls handled remotely.... Going through a step and even they can not find the local individual... Careful too not get too lean !!!

Rating:

5.0

I ended my storage principally because I am in the process of reducing my personal effects and monthly costs. I am editing a lifetime (67 years) of pictures and photography equipment. My family have distributed my parents’ belongings and all that left was my stuff. My pictures and negatives are in good order which attests to the fine quality of your facilities. Thank you.

Rating:

5.0

Anne the general manager of the UHaul location that day, was truly great and made what was turning into a bad moving day, into a good experience (if you can call moving and storing things fun). She took time to help me find a different locker that was more convenient and what we needed, she was extremely helpful, pleasant and courteous despite what seemed like being understaffed, extremely busy and it was over 90 degrees outside. The UHaul experience has definitely gotten better over the years, but the great online tools combined with someone like Anne made for an above average transaction and experience.

Rating:

4.0

I would be nice to have elevators for those who have units on upper levels. Some folks can't walk up and down stairs.

Rating:

4.0

Not always clean. And there is a strong odor near units 1835-1838. Possibly a dead rodent. Should be investigated as the odor was not there prior to July 1st.

Rating:

5.0

Jenna was very helpful and extremely professional, she helped me at a very hard time and the ease and convenience was greatly appreciated.

Rating:

5.0

Associate helping me secure a storage space was very helpful, I had attempted to do online but was unable, he was able to get me size i needed & check in was easy. Very much appreciated, highly recommend this facility.

Rating:

4.0

Very nice and intelligent young man he explained everything to the fullest I appreciate him thank you

Rating:

5.0

Staff was very helpful and friendly.

Rating:

5.0

Not happy with customer service and the way we were treated when we tried to pay on bill and kept being put of till final bill and we're over charged plus fraudulent use of drivers name on bill instead of the person who paid initially we will be filing for mediation for all the emotional damage inflicted on me and my girlfriend

Rating:

5.0

Anne and her staff at Verona Rd U-Haul are #1 in my book!!

Rating:

5.0

Thank you!

Rating:

5.0

The guys at the desk were very helpful and friendly

Rating:

4.0

Staff was very helpful and nice

Rating:

5.0

They were all exceptionally great over all

Rating:

5.0

Good

Rating:

4.0

My only complaint is that you continue to raise my rates every year without any real reason given and I know that the facility does not have a lien on it anymore, so your overhead has not gone up.

Rating:

5.0

Very easy process!

Rating:

4.0

My only complaint would be the alarm kept going off every few minutes while we loaded stuff into the unit.

Rating:

5.0

I always turn to U-Haul whenever I am facing a turn in my life or when helping others with theirs. Not all these many changes were easy, but at every turn U-Haul people have gotten me through with ease, generosity and respect.

Rating:

5.0

This is a great uhaul place. Also rented a truck here and the process was great also. People were helpful and good. My wife used a uhaul weekly for her job for a couple years, and my son worked at a uhaul location for a summer and this is the best one we have seen.

Rating:

5.0

Great staffs and wonderful helping

Rating:

5.0

Anne rocks! Great experience, with a pleasant staff.

Rating:

1.0

The move in experience itself was poor. The directions for finding the unit should have included a letter identifying the row in which the unit could be found. The map should contain the same alphabetical row lettering as in the storage building itself. I spent a massive amount of time trying to find the unit. The unit was secured against entry, I could not open it, no one answered the phone when I called the desk, I wandered around until I found a call box, someone came and opened the unit, the provided lock did not work, I had to go to the desk to exchange the lock, the swipe access card did not work properly, and I had to return to the desk to address that. In the future, take the customer to the unit rented, make sure the unit opens, and make sure the provided lock works. Everyone was helpful, but more up-front assistance should have been provided. This was a poor move-in experience.

Rating:

4.0

Our one complaint is that the entryway was very bumpy and not well maintained. It made it difficult to maneuver in and out of the building.

Rating:

5.0

Anne the GM was Outstanding!!!! Friendly and extremely helpful. She made the move so much easier. 😊 Aaron Norvell - Exact Sciences

Rating:

5.0

General Manager Anne Starr and her staff were truly excellent to work with on my storage and truck rental needs. They all went the extra mile to make all my UHaul experiences easy and uncomplicated. I would highly recommend the Madison Verona Road UHaul facility to others and will certainly use their services again if the need arises. Thank you again GM Anne Starr for leading a great staff and for providing informed, friendly and professional service! - Ted Petith

Rating:

5.0

Never used storage unit. Thank you.

Rating:

5.0

Excellent service thanks

Rating:

4.0

Nice facility

Rating:

5.0

By having a unit(s) for a period of time, I NEVER get discounts on rentals. I used to have a large (about a year) AND a small unit (3 plus years). I must have rented 15-26' trucks and 12 foot trailers. Should be a point system or something that if you rent storage for so long you can apply the points to rentals, Most likely do not have any affinity in the future for U-Haul. Think about it!!

Rating:

1.0

U-Haul is a complete joke. 2 weeks before my move in date, I made a reservation online and received a reservation number. When I arrived at the facility I was told the unit I reserved was not available and my reservation was not really a reservation and everything is first come first serve, but what do you know they have a more expensive unit available that is smaller then what i reserved, nice way to bait and switch and to upsell. I had movers meeting me there in 30 minutes, so i had no choice. Completely unethical way to upsell people. Avoid at all costs. The word games the friendly customer service person made were worthy of a skit on Saturday Night Live.

Rating:

5.0

I'm very pleased to used Uhaul friendly and very professional staff. Delia Young.

Rating:

3.0

The online portion of signing up for unit was really easy and I would recommend. However when we arrived at the facility the process was very confusing and our code kept registering ‘invalid’. It took us quite a while to find someone available to help- while meanwhile we are paying movers and exorbitant hourly rate. Very frustrating

Rating:

5.0

Thank you. Excellent facility and team.

Rating:

2.0

I made my reservation online and was told I’d get an entrance code and storage number immediately. I never received it. I called U-Haul and confirmed that my reservation was valid and they said yes. I added my nephew as an approved person to access the storage. When he arrived he was told that there wasn’t a reservation. 44 minutes later, I had to do everything online again. VERY frustrating that my nephew couldn’t get in quickly as we had planned. Very upset that the reservation number ‘wasn’t valid’ then annoyed that I had to restart all over online. Complete was of time. I’m thankful I only need to use the storage for a short amount of time.

Rating:

3.0

THE LOCATION I USE NEVER ANSWER THE PHONE NEVER YOU HAVE TO BE ON HOLD FOR AT LEAST 35 MINUTES BEFORE SOMEONE CAN ANSWER THE PHONE LOCATION IS OK HOURS COULD BE A LITTLE LATER THAN 7PM

Rating:

3.0

INVEST IN AN ELEVATOR!!! Please.

Rating:

5.0

Thank you

Rating:

5.0

Only problem is we had heavy pieces and our unit was upstairs elevator would have been so ideal in getting things upstairs.

Rating:

1.0

Phones at my storage facility are always forwarded, can't speak to anyone on time, contract was not forwarded to me, can't set up auto pay, half of the staff i speak with in person or on the phone are good, the other half have a bad attitude and are not knowledgeable or helpful. The man who helped me out on site was great, everyone else has made this process difficult and cumbersome. Online chat was not helpful

Rating:

4.0

Was disappointed that Uhaul does not pro-rate monthly fee. Had to pay a full month for only using storage for 3 days.

Rating:

2.0

My code to access the building does not work. I was not told that the main doors would be locking soon after arrival, making moving my belongings very difficult. If another customer didn't have the smaller door propped open, I would have lost everything I own.

Rating:

5.0

The Management and staff were very helpful and professional it was a pleasure working with them.

Rating:

3.0

Manager never replied to multiple messages. Did not honor a refund for a late payment for setting up automatic payments.

Rating:

5.0

This place is super clean and secure! Appreciate that there are hand trucks and carts available for use. All that’s missing is freight elevators for the 2nd floor. Very impressed.

Rating:

5.0

The staff is definitely friendly and courteous.

Rating:

5.0

Your storage is clean, safe and good

Rating:

5.0

Randy went over and above to make our experience smooth and uncomplicated. Great customer service very friendly.

Rating:

4.0

Need more staff

Rating:

5.0

There were some problems with the online setup and I was becoming very frustrated but Randy helped me straighten it out and calmed me down. Randy provided excellent customer service and compassion. He saved me that day.

Rating:

5.0

The staff at the Verona Road U-Haul storage facility were fabulous. I was always able to get my questions answered by a friendly and helpful employee. And the facility always felt clean and safe.

Rating:

5.0

Will always come back to store my personal belongings again.

Rating:

5.0

The best professional customer service. I will be using them n recommending them to everyone.

Rating:

5.0

Great customer service.

Rating:

4.0

The employees were always helpful. However it seemed under staffed when I needed assistance at times. The facility is in the process of hiring based on signage at the location which may alleviate this issue. All other interactions and experiences were excellent.

Rating:

1.0

I am giving a 1 star because i am being charged for a storage unit and late fees even though i never had the need for one and never had a reservation for one. I have been to the physical location 2x to deal with the charges and called 2x. Every time i am told it is taken care of but i still keep getting a bill. And now late charges.

Rating:

1.0

They failed to have a truck that I reserved ready. Can’t get ahold of anyone at the building. Tried to make me drive an hour and a half to do a walk through of a storage unit during a pandemic. I will never go through Uhaul because of these experiences.

Rating:

1.0

1-initially you gave me a unit on second or third floor. I’m 50, I can’t hall a couch and chair up 2 flights and down a very long hallway. I asked for a closer one and there was one available. Thank goodness. But why did I have to ask. Person should have recognized my lack of muscle power 2- my card never worked after hours 3- when closing account, I was in a hurry as I rented a pick up truck and I was being charged. Your person was in the bathroom for a very long time and there was nobody at the check out desks. I was waiting 5 plus minutes. Thankfully Menards didn’t charge me the 10 minutes I went over for the truck rental. And my card didn’t work picking up my stuff and your person was very slow walking to let me in. Train your people to hustle. Overall a very bad experience.

Rating:

5.0

My only issue was that it said it was a first floor split level. So it’s on a second floor and had to climb stairs. I didn’t realize that. But we were taking stuff out of our unit during access hours when no one was there and accidentally locked our keys/key card inside the building. Adam was super nice helping us get back in the building. Would definitely use the facility again. Thanks Adam!

Rating:

1.0

With the low employment rate, better employees could be found. Are you under-staffed, or is every one in the break room? Do you pay them a living wage? In any case there seems to be very poor moral. Ok, the puddle in the back of the truck wasn't water, it was motor oil. I cleaned that mess up. And, are the key cards not activated? Alarms going off everywhere. An employee said don't worry. Remember, moving is very stressful. You made it worse. Also, when picking up the truck early in the morning, it was a total surprise that we needed to call someone! Unacceptable. I could go on. Bad experience all around.

Rating:

1.0

The U-Haul website does not make it clear that reserving a unit online only saves some basic information to your account. Reserving a unit online does not guarantee that they will have that unit available for the dates you selected. My "15 minute" check-in took one hour... and I was at the front of the line. The new staff was very confused about basic check-in procedures and I had several unpleasant encounters. Would not recommend going to this location!

Rating:

5.0

Very helpful staff. They also did a good job with Covid 19 protections.

Rating:

3.0

Storage facility met our needs. My only issue is we paid for the last months rent and only used the storage unit for one week of the last month. Monthly rent should be prorated when that happens. I asked the local place and they said to call U-Haul. I called U-Haul, and they said to check with the local place. I have now been told that the rental contracts don’t state that. Very unfortunate, especially during Covid times when things are tougher on people

Rating:

4.0

Staff was friendly and check in was easy. Only issue was that I didn’t realize that a 1st floor split unit was not on the ground floor. Instead they should just say it’s on the 2nd floor. I’ve never rented a storage unit before so I have learned a few things.

Rating:

2.0

Was originally given the wrong unit, manager did not seem to have great customer service skills. Was instead given an upper level unit even though I had reserved a street level unit since my parents are quite old.

Rating:

3.0

I didn't appreciate the lack of not being notified about the water leakage. You can send me emails and charge me late fees but not one notice of a water leak. Clothes and furniture got damaged. Had l not been moving out l would have never known or been informed. My personal property smells and is damaged.

Rating:

3.0

I reserved a unit online on Monday and went in on Wednesday, the date I'd chosen to start my lease, only to be told that the unit had already been rented. What's the point of reserving a unit if the reservation doesn't mean anything? Why even bother having that feature on the website? The location was what I was looking for and the staff were helpful and patient with my frustration so I rented a similar unit upstairs but not having the original unit I signed up for was a big disappointment. We move into our house we won't be using Uhaul for any other of our moving needs due to this.

Rating:

3.0

Generally happy with it. While the facility is well lit, the storage unit itself is not and since we had a unit at the end, it was very dark, thus requiring us to bring a light in on each visit. The hours for access is also inconsistent with signs. You think you can access it anytime with the key card but that only opens certain doors and outer doors are locked. The unit has a mouse trap and there's definitely some rat droppings when we moved out. On our last day to move out, our unit was locked as if we did not pay the rent and we did. Staff apologized and did not know why that was the case. All in all, I say it is an OK experience.

Rating:

5.0

At this location you could use more employees at times. Adam does a great job for how many employees he has.

Rating:

4.0

One thing that was a bit unnerving was that several times while I was unloading my things, there were people standing around smoking, Asking me personal questions, not moving anything, just hanging out. One man followed me in to use the bathroom and told me he worked there as a security guard, though he c was not in uniform.

Rating:

2.0

Rude employees. They smile in my face and laugh at me not very far from me! Staff at the front desk can’t speak clearly and gave me wrong info twice.

Rating:

1.0

Someone locked my unit within two weeks of rental. I was on a deadline to move out of my house and this caused a significant delay because none of the staff could find the key to remove the lock. I’ve experienced long wait times when contacting the office, as well as long waits in the office despite there being an abundance of employees in circulation. I would hesitate before using this service again. In fact, this was the entire reason I moved the contents of my home to a location over 45 min away.

Rating:

5.0

Everyone was friendly and helpful, very willing to help us alter our moving plans after COV became an issue. The free storage was exactly what we needed.

Rating:

5.0

I rented the storage unit a week ago. I completed the rental agreement online and it was very easy. They emailed me the code to get in along with information on my locker. When I showed up, the locker was clean and empty with a lock waiting for me inside. So far, I'm very pleased with the experience.

Rating:

3.0

the employees are sitting and talking and do not pay attention to their work I checked them by asking them a question and they hung up on me that is not coming from the facilities everything is coming and very comfortable thanks

Rating:

5.0

I was very satisfied with my services from U-Haul. I will for sure use you again.

Rating:

5.0

It would be nice if there was a prorated fee for move-out before the monthly due date.

Rating:

5.0

The associate was very knowledgeable & extremely helpful. If I had to do it again I would, not to mention it was @ the very last minute for us both & was a success. Thanks UHAUL!!! 👍

Rating:

5.0

It's great and easy and affordable

Rating:

5.0

Great job

Rating:

5.0

Very friendly, courteous, and professional staff. I had a great experience renting trucks, and a storage locker with U-Haul and would highly recommend their services to others.

Rating:

3.0

I appreciated the quick check out process.

Rating:

5.0

The whole experience was very convenient. Ozzy at the desk was competent, helpful and friendly. Also the storage locker was in good condition. My stressful move-out situation was made better. Thanks!

Rating:

5.0

Clean and convenient.

Rating:

4.0

Good services.

Rating:

3.0

Quite disappointed with a few things. Hours are limited, not the 24 hr access promised in all the emails I received. No loading/unloading dock for heavier objects.

Rating:

5.0

Thank you!

Rating:

5.0

This location is very well lit, clean and your storage is safe. You don't have to worry about your things going missing and the location was perfect. The staff was always helpful and nice.

Rating:

5.0

Outstanding facility. Fabulous staff. Customer focused; knowledgeable; flexible You made moving and storage an exceptional experience.

Rating:

3.0

We found cardboard boxes with chewed holes through the tops, it's too early to tell if we have damage to the contents, have not unpacked all yet. Additionally mouse droppings observed in the unit.

Rating:

4.0

👍

Rating:

5.0

When we had a problem during the move,,U-haul stepped up and helped make things as easy as they could be. I was very impressed with their service both nationally and at Verona Rd. Thank you

Rating:

2.0

CSR was very robotic, telling me all the rules & regs, what kind of lock I’m REQUIRED to use (although none were in stock to sell me, so “get one somewhere else”). Don’t feel like a valued customer...

Rating:

5.0

The storage locker we selected was everything we hoped for, and more. The only "want" would be to have elevator access to the second level, but we were told that they were restricted from doing so.

Rating:

5.0