Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Both the check in and check out employees did a great job! Ver efficient and friendly. I would definitely recommend Uhaul, keep up the good work!
URIEL JIMENEZ
Rating:
4.0
Customer did not leave a comment.
Jeffrey Wooton
Rating:
5.0
Customer did not leave a comment.
MARILYN DELA CRUZ
Rating:
5.0
Excellent customer service!!!
SUSAN MEDRANO
Rating:
5.0
Customer did not leave a comment.
Yvette Gonzalez
Rating:
5.0
Customer did not leave a comment.
Sung Lee
Rating:
5.0
Customer did not leave a comment.
alejandra andrade
Rating:
5.0
Customer did not leave a comment.
jose martinez
Rating:
3.0
Customer did not leave a comment.
FERNANDO REYNOSO
Rating:
5.0
Customer did not leave a comment.
Bennett Fox Fox
Rating:
5.0
Customer did not leave a comment.
Mayra Torres Aguilera
Rating:
5.0
Customer did not leave a comment.
MARTIN ZEPEDAPONCE
Rating:
5.0
Customer did not leave a comment.
LINGXIN KONG
Rating:
5.0
Customer did not leave a comment.
Francisco Gonzalez
Rating:
5.0
Customer did not leave a comment.
ZU TSI
Rating:
5.0
Customer did not leave a comment.
Ma Lourdes Fox
Rating:
5.0
Provide tie downs.
frank montoya
Rating:
5.0
Customer did not leave a comment.
ROBERT ASHER
Rating:
5.0
Thanks for finding my speaker in the rental truck I really appreciate it. Love the honesty.
Claudia Ramos
Rating:
2.0
The staff were not friendly. They did not acknowledge my presence. I greeted each one of them good morning and I was ignored. I also asked a few questions and they were very impatient and short with me. They were not busy at the time. When I returned the truck I was ignored and they helped the person behind me when I was first in line. Overall the customer service was below average. Customers come back primarily for the service . That being said, I will no longer do business in this store.
Marilou Millares
Rating:
3.0
Customer did not leave a comment.
LISA FASHEH
Rating:
5.0
Customer did not leave a comment.
David Liu
Rating:
5.0
Great staff
MARTIN ZEPEDAPONCE
Rating:
5.0
Quick drop off!
AJ Hozen
Rating:
5.0
Customer did not leave a comment.
ROBERTO RODRIGUEZ
|
Overall Experience
Rating:
3.0
Storage is located near home, it’s conveniently located. The Staff is semi-friendly, some are kind and others have an attitude (but still helpful).
The facility is clean, i did find a baby roach and spiders in some of my belongings after moving the items out. (Nothing to fuss about)
Overall, i would recommend this location.
Ashley Ruiz
|
Overall Experience
Rating:
2.0
The customer service from the phone was horrible I was misinformed. I thought I was gonna get the free month storage if I were to get the truck and drive it back to the same location instead of a one way. I would like to get a respond back from the corporate if this can be disputed and resolved. From wrong information!
gem suyat
|
First Impressions
Rating:
5.0
thank you for your help
Alvaro Mairena
Rating:
5.0
Customer did not leave a comment.
benjamin zapien
Rating:
3.0
The wait time to rent equipment is always too long.
ROBERT FELIX
Rating:
5.0
Customer did not leave a comment.
Jasper Rhee
Rating:
5.0
Customer did not leave a comment.
Oscar De Leon
|
Overall Experience
Rating:
5.0
Nothing everyone was very nice very helpful and knowledgable help me with very thing I needed very clean facility my first experience hauling trailer .. Thank you
gaby duran
Rating:
5.0
The truck was nice but the back of the truck smelled like skunk
SANDRA SANDOVAL
Rating:
5.0
Customer did not leave a comment.
Jeffrey Coon
Rating:
5.0
Easy to access
Robert Izquieta
Rating:
5.0
Customer did not leave a comment.
James Avilez
Rating:
5.0
The customer service representative who helped me was extremely helpful and patient.
Mel Cruz
Rating:
5.0
Amazingly simple, quick, and efficient.
LaSandra Akesson
Rating:
5.0
Customer did not leave a comment.
Michelle Kelly
Rating:
1.0
Customer did not leave a comment.
Christian Ryan Arevalo
|
Overall Experience
Rating:
5.0
Check in and check out really smooth
Paulina Valdez Rivas
Rating:
1.0
My pick up/ drop off was changed multiple times with no contact. Truck wreaked!!!!!!! Of cigarettes, what if a family was moving…..disgusting. Terrible customer service as well. Minus the last lady I spoke with she was helpful and kind.
Cody Breidinger
Rating:
5.0
Christian was very patient and helpful with me.
BRYAN ALMEIDA
|
First Impressions
Rating:
5.0
Vickee was very helpful and went over and above to help
Russell Kuruma
Rating:
4.0
Customer did not leave a comment.
WAYNE UNDERWOOD
Rating:
3.0
Customer did not leave a comment.
Mark Cazares
Rating:
5.0
Customer did not leave a comment.
Hwal Joo
Rating:
5.0
Good customer service. I will recommended to a friend.
magda mazzarino
Rating:
5.0
Customer did not leave a comment.
Louis Bustos
Rating:
4.0
Over the 4 years i had the storage the team has been accommodating,helpful and overall it was a good experience.
Malika EWART
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHISFKAI KUO
Rating:
4.0
U-haul contact that I was initially communicating with was very helpful! In addition to the her, the entire U-Haul team was helpful and provided excellent customer service!
Joseph Alvarado
Rating:
5.0
Customer did not leave a comment.
Jose Solis
Rating:
5.0
Customer did not leave a comment.
Jose Solis
Rating:
5.0
Customer did not leave a comment.
Jessica Diaz
|
First Impressions
Rating:
5.0
Excellent Service, Outstanding customer Relationship with me. Highly recommend to everyone to always go to your facility to rent any type of a U-Haul for your needs. 10+ plus stars💪👍🙏👊✋❤️THE BEST!!!
Philip Ayala
Rating:
1.0
Customer did not leave a comment.
Raul Diaz
Rating:
5.0
Your employees are going outstanding
SUSAN HYMANVERNON
Rating:
5.0
Customer did not leave a comment.
Vanessa Morrison
Rating:
5.0
Customer did not leave a comment.
Alberto Jimenez
Rating:
5.0
Customer did not leave a comment.
Hector Garcia
Rating:
4.0
explain the policies better and explain ALL charges
Willam Sutton
Rating:
5.0
Customer did not leave a comment.
Earl Mahnken
Rating:
4.0
Keep the good customers service.
Jose Sanchez
Rating:
5.0
Customer did not leave a comment.
Emilio Vargas
Rating:
5.0
Customer did not leave a comment.
debra talayumptewa
|
Overall Experience
Rating:
5.0
I did not like the new requirement of having to complete the check in ourselves. It took longer than checking in with the associate at the front desk and was more tedious. This should not be a requirement, especially after specifically requesting a counter check in when making a reservation.
Amy Sanchez
Rating:
5.0
When I rented last week. The check in went very smooth. Now they said new rule. I had to check in thru a very difficult website. I almost walked out. I’m not tech savvy. So the very nice employee of yours helped me out. If I didn’t have him help me. I would have never used your company. I think it is a horrible policy.
susan hyman
Rating:
5.0
Everything was on point
Michael Solis
Rating:
5.0
Great courteous customer relations 👍
Ronald Wright
Rating:
5.0
Customer did not leave a comment.
susan hyman
Rating:
4.0
Customer did not leave a comment.
Guo Li
Rating:
2.0
Gas was less than a quarter. Need to wait forever to. Return
Isaac Lubag
Rating:
5.0
Clearer entry to front desk ,
seems a little cluttered walking through.
Still good personal service.
John Aguinaga
Rating:
5.0
Keep up the good work!
Ariston Eugenio
Rating:
5.0
Impressive with how staff greeted and got things moving fast.
barbara graham
Rating:
3.0
was fortunate to get a practically new moving truck, which made the whole experience worth it.
I will be renting one more time to complete my move.
Mario Ruiz
Rating:
5.0
Customer did not leave a comment.
Dominic Hernandez
Rating:
5.0
The personal at this location are well trained to do there job and take care of customers.
I had no issues here.
Hector Cuevas
Rating:
5.0
The representative helping me was professional, helpful and courteous. He answered my questions thoroughly and was knowledgeable . Thank you.
Fidel Avila
Rating:
5.0
Great staff, very helpful and efficient. Best U-Haul store in the atea
Susan Johnson
Rating:
5.0
Customer did not leave a comment.
jose solis
Rating:
5.0
I can’t think of anything.
Jack Freed
Rating:
5.0
Great staff at this location! Very friendly, helpful and informative.
Eric Wilson
Rating:
5.0
Customer did not leave a comment.
Winston Chi
Rating:
5.0
Bueno el servio amables trabajadores
Fred Miranda
Rating:
4.0
Customer did not leave a comment.
Mariel Ballesteros
Rating:
5.0
Customer did not leave a comment.
GUANGHUI LENG
Rating:
5.0
Customer did not leave a comment.
Jesse Navarro
Rating:
2.0
I found the staff to be rude and lacking interest in helping. the person helping me was laid back on his chair, slumped like he was about to take a nap, hardly said a word to be.
ruben sosa
Rating:
5.0
Customer did not leave a comment.
max muro
Rating:
5.0
Customer did not leave a comment.
ivan guevara
Rating:
3.0
Customer did not leave a comment.
edward babaian
Rating:
5.0
Well, I don’t know. This it’s my first time that I rent a trailer or something. Everything goes well.
Leon Correa
Rating:
5.0
Customer did not leave a comment.
ROBERTO MARTINEZ
Rating:
4.0
Nothing. Great customer service.
Estela Castro
Rating:
5.0
Customer did not leave a comment.
MATTHEW FULTON
Rating:
5.0
Customer did not leave a comment.
Jing Yuan
Rating:
4.0
Customer did not leave a comment.
Tung Hung Liu
Rating:
5.0
Customer did not leave a comment.
Steve Salazar
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER FAN
Rating:
5.0
Customer did not leave a comment.
John Howing
Rating:
5.0
Customer did not leave a comment.
max muro
Rating:
5.0
Customer did not leave a comment.
Matthew Fulton
Rating:
5.0
Great customer service💯 everything went very well! Would recommend this location on Valley Blv to my friends!
EDWARD POQUETTE
Rating:
5.0
Good service
JORGE MENDEZ
Rating:
5.0
Great service, kind staff and very helpful
JORGE GOMEZ
Rating:
5.0
The employees are nice and process our rental without delays even when we returned the rental truck, it was fast and easy.
MARIA KARAAN
Rating:
5.0
Customer did not leave a comment.
Jessica Salinas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Irma Martin
|
Overall Experience
Rating:
2.0
Didn’t like that we had to pay extra to use the trash bin.
JOSE MOJICA
|
Overall Experience
Rating:
4.0
I had the storage for 5-6 years and never had a problem but it just got to expensive for me
Charles Jimenez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sandra Rovira
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Norma Mancera
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aurora Carlos
|
First Impressions
Rating:
4.0
Need access 24/7 but understand security issues. Best hours for me 5 or 6 am to midnight. Thank you.
PS. Excellent employees great customer service
TERESA AMBRIZ
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Andrea Viel
|
Overall Experience
Rating:
5.0
Very helpful staff
Irma Martin
|
First Impressions
Rating:
5.0
The staff is very helpful.
Richard Yang
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Saira Partida
|
Overall Experience
Rating:
5.0
Will definitely use again it was so convenient the staff and moving men were professional and friendly I was very pleased
David Banuelas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JASON COOK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rhonda Goodwin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josephine Ng
|
Overall Experience
Rating:
2.0
Staff was super friendly and I loved putting my stuff that it’s valuable to ME in your hands HOWEVER it kept increasing the rate until I was unable to keep my unit soooo I found a MUCH cheaper , newer and affordable unit close to my house in West Covina. The manager Jackee the boys Gilbert Miguel Larry etc were super nice and very helpful . Unfortunately I made the move . Too bad you’re so expensive bye (626)8485625 get it together U-Haul
Martha Sanchez
|
Overall Experience
Rating:
5.0
Easy working with the team at this location.
Christopher Saenz
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICK AVENDANO
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANGELINA WALDRON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marisol Ramirezmartinez
|
Overall Experience
Rating:
5.0
Excellent customer service.
Marisol Ramirezmartinez
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
VINCENT CIERNICK
|
Overall Experience
Rating:
5.0
Great facility, only issue was the price increase.
Darlene Vicenas
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
WAYNE LEUNG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rhonda Goodwin
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
ALBERT RICHARD MEDINA
|
First Impressions
Rating:
3.0
Moving into the storage was chaotic. The storage did not have the unit that are reserved. They said they never have my reservations which I showed them. So I had to use a unit there and that was too little and go to your Covina storage unit and use a different one. The staff Gilbert when I was moving out was very helpful. Thank you
myisha mcgowan
|
Overall Experience
Rating:
1.0
I was quoted the wrong price and the staff was very unfriendly
Isidro Casas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ELIZABETH G SOUW
|
Overall Experience
Rating:
5.0
The guys at Rosemead are ripped offs and liars like ceasar. Vickie on the other hand was pleasant, extremely helpful and friendly. I will never use Rosemead again because they're assholes and liars. Vickie and staff in industry was a dream trip. Thanks Vickie
Kevin Bas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRYSTAL GARCIA
|
First Impressions
Rating:
5.0
Really helpful
yuliana munoz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SOPHIA SALDANACLOVERY
|
First Impressions
Rating:
5.0
The manager that worked at Uhaul Sunday morning in City of Industry off of Valley, was phenomenal, in a nutshell. His quickness in finding solutions, to his approachability and kindness, left me and my nephews smiling. Thank you and he for such a good experience. I’ll definitely recommend and will return there for any U-Haul need.
Lori Ann Carreon
|
Overall Experience
Rating:
5.0
Great price
Franco Penavillatoro
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
VALERIA SOLIS
|
Overall Experience
Rating:
2.0
storage building smells bad,
MARCIAL TAGAO
|
Overall Experience
Rating:
5.0
Excu
Marilyn Sy
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Carolyn Burgos
|
Overall Experience
Rating:
5.0
The staff was so helpful! Everyone greeted you and ask if they could assist you! The floors was clean and the front was waxed! Cleaning staff assist with directing you the right way! Most of all when I was checking in for the storage most of the information was wrong from previous facility. The manager went through and made all the corrections! I was so impressed with her knowledge and patience with me! All the staff was awesome! This is the first time I’ve had this experience with all the staff at I haul.
Adrian Ringo
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Amelia Acharon
|
Overall Experience
Rating:
1.0
Horrible experience! I let that unit go a year ago due to being homeless!! they said they understood and my things would be auctioned off. NEVER HEARD FROM THEM AGAIN. A WHOLE YEAR LATER, SURPRISE!! THEY START REACHING OUT TO ME OUT OF NO WHERE SAYING I STILL HAD THE STORAGE AND NOW MY AMOUNT DUE WAS WAY HIGHER, ALL BECAUSE THEY COULDN'T AUCTION IT. NOT LETTING ANYONE I KNOW RENT FROM THEM. I DONT HAVE A PLACE TO SLEEP BUT THEY THINK DOING THIS TO ME IS GOING TO HELP ME OR THEM. GOOD LUCK WITH THAT. I DO NOT RECOMMEND U-HAUL LOOK ELSE WHERE.
iris Martinez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise Christiana Lozano
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Daniel Saucedo
|
Overall Experience
Rating:
4.0
Muy amanble y cortes
Julio Santa Cruz
|
First Impressions
Rating:
5.0
All employees were very very nice friendly helpful
Hortensia Cardenas
|
Overall Experience
Rating:
2.0
Expensive
YAHIR GARCIA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josephine Ng
|
Overall Experience
Rating:
5.0
My lock wasn’t in the unit but a helpful employee assisted me and got me the lock I ordered
Jason Luna
|
Online Move In
Rating:
5.0
Johan Aguirre, at uhaul, was knowledgeable, friendly and very patient in explaining procedures.. He should be promoted with a raise. Thank you, for hiring great people, like Johan Aguirre
Lori Ann Carreon
|
First Impressions
Rating:
1.0
I walked in with a reservation # for my storage unit. I presented to Kevin who was working the front desk & he said my reservation was invalid & they were fully booked. He completely denied to provide me customer service. I then called customer service where they assured me they had numerous storage units available & were sure of Kevin being unprofessional. I tried once again with Kevin & he again denied to attend me & recommended me going next door with a competitor business. That’s when Norman stepped in to help me & immediately rented me out a storage unit exactly what i was looking for. Thank you Norman! I highly recommend his service to anyone, Kevin not so likely due to his laziness & lack of customer service!
pedro andrio
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
VICTOR OROZCO
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Noemi Geordani
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Teejay Nadera
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Douglas Mendez
|
Overall Experience
Rating:
4.0
Manager was knowledgeable, efficient, professional, and friendly and helpful.
Thank you.
ALICE RENTERIATRUJILLO
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kimberly Barajas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juan Mendoza
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca Polanco
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sylvia hurdle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Teejay Nadera
|
Overall Experience
Rating:
5.0
Great service thank you
Brett Oros
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HSIN HUI LIN
|
First Impressions
Rating:
5.0
The day I got the Storage space.The Associate was professional, friendly & very helpful. Would recommend to Anyone!!!
Frank Perez
|
First Impressions
Rating:
3.0
Had some Items stolen from my storage.
Ronald Sanchez
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christine Pearsall
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jason Pasillas
|
Overall Experience
Rating:
1.0
Unfortunately, I left very disappointed. Due to the pandemic I was forced to move my stuff out because I could no longer afford the bill. Closing out at the end of the month per my contract and always following rules I was forced with out sympathy and consideration to pay $5 for a key card I no longer had. The manager threatened to leave my account open until I came back with the $5 and told me “you have 6 days before you get charged a full months rent” (I didn’t have money because I was unemployed and barely surviving.
A little compassion goes along way and I’m almost certain your company wouldn’t have went belly up by waiving the fee. God have mercy on this world. It’s a shame what we have become to each other .
ANNA RAMIREZ
|
Overall Experience
Rating:
3.0
On 2 separate occasions I felt endangered while in my storage …. I think there are people living in their storages . Transients can walk in from off the street the doors are not secure with entrance authorization.
CATHY DE LA RIVA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Mendez
|
Overall Experience
Rating:
2.0
I reserved a unit so I could change to a larger unit from 1466 to 1612. When I arrived everyone was friendly and helpful but the new unit I had paid for was still occupied. I was told there was a delay in the previous occupant moving out and asked the staff to contact me when the unit was available. No one called to notify me but instead I received a call that I had left my existing unit unlocked at this time I asked about the new unit and was told it was empty. I'm very disappointed in the service I received especially since I've been a long time customer.
Sylvia hurdle
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Daysi Mejia
|
First Impressions
Rating:
1.0
I'm still getting calls threatening me u will report the truck stolen....go ahead we will see how far that gets u in court since ur company came out and parked it on street and towed it using the tow company that handle ur ppi's.im the wrong one to be played here I done drove for AAA OF SO CAL AND 7OTHER TOW COMPANIES SO DONT PLAY ME AND DONT THREATEN ME ONE MORE TIME I WILL SUE FOR LYING EMBEZZLEMENT AND HARRASMENT.
JASON REYNOLDS
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
jeff crosby
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
matthew miller
|
Overall Experience
Rating:
4.0
It didn't seem like the facility is temperature controlled anymore. We did not feel any air during the time that we were moving out. When we were there in the past, the facility was cool.
HERMIE VILLAFLOR
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Laurice Orense
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
DOREEN NEREY
|
Overall Experience
Rating:
5.0
SIGAN trabajando IGUALMENTE es satisfactorio encontrar un LUGAR tan limpio y apasible.
Juan Mendoza
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ramona Mejia
|
Overall Experience
Rating:
5.0
We had this storage many years, it's been very very good storage, I would highly recommend.
Party Star America
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
KYRA TAN
|
First Impressions
Rating:
5.0
This UHaul is the best UHaul. The employees at the counter are extra helpful and kind, especially Vickie. I rented for over a year. My items were in the same condition as I left them. When I rented a truck they were also sooo helpful. Everyone always talked to me with a smile. This is the BEST UHaul Facility. I will recommend this UHaul to everyone. Thank you
VICTORIA WILDUNG
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hector Rueda
|
First Impressions
Rating:
5.0
Had this storage for over 5 years and no issues to speak of. The staff was always ready to help addressing an questions I had.
DUANE VALLEJOS
|
Overall Experience
Rating:
5.0
The customer service over the phone was very pleasant, the agent took the time to resolve some issues I had and everything was just great!
FLAVIO ECHEVERRIA
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BARRY STARK
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martha Cathcart
|
Overall Experience
Rating:
5.0
They were great , especially Ruth . The best .
Roberto Valdez
|
Overall Experience
Rating:
4.0
Storage size of units not accurate. Should haVe said approx size. Misleading. I wouldn't have expected this from uhaul. Also was not allowed to actually physically view the space to be rented until I rented it. Felt that they were trying to pressure me and hide something. Explanation was that prospective renters might move in before signing agreement. I asked for them to have an employee open unit so I could view it due to advertised space size discrepancy. Was told no way that would happen so I signed agreement and was escorted to space and it was already unlocked. If I wasn't under some personal time restraints I would have walked out
Certainly not what I expected from uhaul after my multiple year dealings with your company. Really gave me a bad feeling.i also got a couple of other surprises as well both when i went to rent a van and to rent the storage space that I found very aggravating
If you want to talk to me about those I will discuss them over the phone. Call me 909 275 5858
BARRY STARK
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
GARY BYRD
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
james monroy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cindy Martinez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ruben Jr Cruz
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Mario Salcedo
|
Overall Experience
Rating:
5.0
Great Service and hours just to far from where I relocated and had to move eventually. Been to other facilities and not as convenient and or great accessibility as this place.
Roy Jimenez
|
Overall Experience
Rating:
5.0
It was a pleasure and convenient experience.
sheila powers
|
Overall Experience
Rating:
1.0
Charged me the full amount of rent for going over 1 day. Should be a prorated rate.
Art Mejia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Millicent Cazares
|
Overall Experience
Rating:
5.0
I'm old with a bad back and arthritis. The staff found me a storage unit close to the entrance on the first floor. Now that's going the extra mile to help the customer and I greatly appreciate it!
This is one of the reasons why I go with U-haul before any other truck rental or storage rental company.
Theodore Guerrero
|
Overall Experience
Rating:
5.0
Muy buen servicio
Martha Heras
|
First Impressions
Rating:
4.0
Storage facility's access hours and office hours were too inconvenient, but the staff were friendly and helpful. Longer access hours is the most important. I had my storage for 15 years started back in 2005. I definitely had a pleasant experience getting a storage unit at u-haul city of industry.
CHARLES SHEN
|
Overall Experience
Rating:
5.0
Muchas gracias por todo
Ivan Reyes
|
Overall Experience
Rating:
5.0
The access hours are 2 additional, which is a welcome bonus, from when I was originally a customer, 20 years ago. I also like the little swap yard in the downstairs lobby area. What a great way to help others with stuff you don’t need, such as bed frames, that others might, plus, it also helps the environment, by upcycling.
Veronica Tagle
|
First Impressions
Rating:
5.0
Supper easy and fast .
Edward Vargas
|
Online Move In
Rating:
5.0
Everyone I talked to was extremely helpful and informative about my truck return and the storage rental. The manager made sure we were aware of how the contract worked and potential extra fees at check out to avoid any surprises. Excellent location, would come back.
Rosa Escobosa
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margarita hi Chairez
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
EDWIN LUGO
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Khristine Barbero
|
First Impressions
Rating:
1.0
20 minutes to process a return for a lock the first time. Not even the manager knew how to do it. Had to come back a second day and wait thirty minutes in line while they handled one person. Then was just ignored. Manager and employee just kept chatting. Have never seen such awful service in my life. Is this because I'm Asian?
BRIAN YU
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Blanco
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tessie Matusalem
|
Overall Experience
Rating:
5.0
Everything was great!!!
GENARO LEAL
|
Overall Experience
Rating:
5.0
Well done
Chi Ng
|
Overall Experience
Rating:
5.0
I’ve been helped by majority of the guys there and they are all awesome and so helpful.
Ieisha Howell
|
Overall Experience
Rating:
1.0
I'm giving you guys one star because there's no option for 0 Stars. Which is exactly what I would rate my experience service I was given at Valley U-Haul Storage you guys refuse to let me get my items
Nagisa Fukuoka
|
First Impressions
Rating:
5.0
From the moment I walked in I was greeted with friendly customer service and taken care in minutes! Awesome staff! highly recommend this place for storage needs.
Joseph Deed
|
First Impressions
Rating:
5.0
Great storage units and friendly staff
Mattia Di Niro
|
First Impressions
Rating:
4.0
Overall, it was a positive experience.
KATY EDWARDS
|
Overall Experience
Rating:
5.0
All good.
Wally Reyes
|
Overall Experience
Rating:
5.0
Thank you thank you for helping us especially the manager you guys are great I appreciate it.
Michael McCarthy
Michael McCarthy
|
Overall Experience
Rating:
3.0
Had to pay a whole month, when I only needed two days before moving things out. Money does not transfer transfer to other service within the facility. Disappointing for those of us that need the funds
Al Velia Antillon
|
Overall Experience
Rating:
3.0
Timing and access could be better
shreshtha Aditya
|
Overall Experience
Rating:
5.0
Thnx for helpful and courteous attitude.
Alicia Renteria Trujillo
|
Overall Experience
Rating:
1.0
Took too long to finish the paper work to pick up the U-Box.
I arrived one hour prior to the closing hour and was told that there is licensed forklift driver to take out my U-Box.
Shuhai Shen
|
Overall Experience
Rating:
5.0
Customer service is great and friendly. 100 percent satisfaction guaranteed
Mathew Truong
|
First Impressions
Rating:
5.0
The staff was very friendly. And very knowledgeable. Made sure that all my questions were answered before I left. Great customer service. Highly recommend this place.
Miguel Perez
|
Reservation
Rating:
5.0
Excelleny service
Leonidas Torres
|
Reservation
Rating:
5.0
The sales guy was excellent he help me a lot...
virgina flores
|
Reservation
Rating:
1.0
This location will NOT be recommended for future moves and WILL NOT be recommended by friends or families. The supervisor was not helpful and not willing to assist me with my cash refund. The worst..
Dominique Lindsey
|
Reservation
Rating:
4.0
I wish to thank Ruth E. for her patience, understanding, kindness, compassion as both an employee and a person. Ruth actually cares about her Customers.
RANDY APPLEBAUM
|
Overall Experience
Rating:
5.0
I was very satisfied withe the overall setvice i was given the 2 1/2 years the length of my stay.
SUZANNE FALCON
|
Overall Experience
Rating:
5.0
Exceptional staff service, courteous and helpful.
Thanks to Ruby, Quintin, George and the restbof the staff.
I will highly recommend Uhal City of Industry, CA
ED venegas
EDGARDO VENEGAS
|
Overall Experience
Rating:
1.0
Experienced some of the worst customer service of my life. The GM was at first no where to be found, then extremely unhelpful, and then outright rude. I will not continue to store my things here.
Madison Cooper
|
Reservation
Rating:
5.0
I have nothing bad to say. They were always helpful and pleasant to deal with.
Adam Joseph Balderas
|
Overall Experience
Rating:
3.0
For a facility that big and busy did not have vending machines to get snacks and refreshments while there. Had to leave the premises if I wanted that convenience