Customer Reviews for U-Haul Moving & Storage at Valley Blvd

3,893 reviews

17959 Valley Bl   City Of Industry, CA 91744
(E Of Azusa)

(626) 935-0226

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(626) 935-0226

17959 Valley Bl
City Of Industry, CA 91744
(E Of Azusa)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Both the check in and check out employees did a great job! Ver efficient and friendly. I would definitely recommend Uhaul, keep up the good work!

URIEL JIMENEZ 
Rating:
4.0

Customer did not leave a comment.

Jeffrey Wooton 
Rating:
5.0

Customer did not leave a comment.

MARILYN DELA CRUZ 
Rating:
5.0

Excellent customer service!!!

SUSAN MEDRANO 
Rating:
5.0

Customer did not leave a comment.

Yvette Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Sung Lee 
Rating:
5.0

Customer did not leave a comment.

alejandra andrade 
Rating:
5.0

Customer did not leave a comment.

jose martinez 
Rating:
3.0

Customer did not leave a comment.

FERNANDO REYNOSO 
Rating:
5.0

Customer did not leave a comment.

Bennett Fox Fox 
Rating:
5.0

Customer did not leave a comment.

Mayra Torres Aguilera 
Rating:
5.0

Customer did not leave a comment.

MARTIN ZEPEDAPONCE 
Rating:
5.0

Customer did not leave a comment.

LINGXIN KONG 
Rating:
5.0

Customer did not leave a comment.

Francisco Gonzalez 
Rating:
5.0

Customer did not leave a comment.

ZU TSI 
Rating:
5.0

Customer did not leave a comment.

Ma Lourdes Fox 
Rating:
5.0

Provide tie downs.

frank montoya 
Rating:
5.0

Customer did not leave a comment.

ROBERT ASHER 
Rating:
5.0

Thanks for finding my speaker in the rental truck I really appreciate it. Love the honesty.

Claudia Ramos 
Rating:
2.0

The staff were not friendly. They did not acknowledge my presence. I greeted each one of them good morning and I was ignored. I also asked a few questions and they were very impatient and short with me. They were not busy at the time. When I returned the truck I was ignored and they helped the person behind me when I was first in line. Overall the customer service was below average. Customers come back primarily for the service . That being said, I will no longer do business in this store.

Marilou Millares 
Rating:
3.0

Customer did not leave a comment.

LISA FASHEH 
Rating:
5.0

Customer did not leave a comment.

David Liu 
Rating:
5.0

Great staff

MARTIN ZEPEDAPONCE 
Rating:
5.0

Quick drop off!

AJ Hozen 
Rating:
5.0

Customer did not leave a comment.

ROBERTO RODRIGUEZ  |  Overall Experience 
Rating:
3.0

Storage is located near home, it’s conveniently located. The Staff is semi-friendly, some are kind and others have an attitude (but still helpful). The facility is clean, i did find a baby roach and spiders in some of my belongings after moving the items out. (Nothing to fuss about) Overall, i would recommend this location.

Ashley Ruiz  |  Overall Experience 
Rating:
2.0

The customer service from the phone was horrible I was misinformed. I thought I was gonna get the free month storage if I were to get the truck and drive it back to the same location instead of a one way. I would like to get a respond back from the corporate if this can be disputed and resolved. From wrong information!

gem suyat  |  First Impressions 
Rating:
5.0

thank you for your help

Alvaro Mairena 
Rating:
5.0

Customer did not leave a comment.

benjamin zapien 
Rating:
3.0

The wait time to rent equipment is always too long.

ROBERT FELIX 
Rating:
5.0

Customer did not leave a comment.

Jasper Rhee 
Rating:
5.0

Customer did not leave a comment.

Oscar De Leon  |  Overall Experience 
Rating:
5.0

Nothing everyone was very nice very helpful and knowledgable help me with very thing I needed very clean facility my first experience hauling trailer .. Thank you

gaby duran 
Rating:
5.0

The truck was nice but the back of the truck smelled like skunk

SANDRA SANDOVAL 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Coon 
Rating:
5.0

Easy to access

Robert Izquieta 
Rating:
5.0

Customer did not leave a comment.

James Avilez 
Rating:
5.0

The customer service representative who helped me was extremely helpful and patient.

Mel Cruz 
Rating:
5.0

Amazingly simple, quick, and efficient.

LaSandra Akesson 
Rating:
5.0

Customer did not leave a comment.

Michelle Kelly 
Rating:
1.0

Customer did not leave a comment.

Christian Ryan Arevalo  |  Overall Experience 
Rating:
5.0

Check in and check out really smooth

Paulina Valdez Rivas 
Rating:
1.0

My pick up/ drop off was changed multiple times with no contact. Truck wreaked!!!!!!! Of cigarettes, what if a family was moving…..disgusting. Terrible customer service as well. Minus the last lady I spoke with she was helpful and kind.

Cody Breidinger 
Rating:
5.0

Christian was very patient and helpful with me.

BRYAN ALMEIDA  |  First Impressions 
Rating:
5.0

Vickee was very helpful and went over and above to help

Russell Kuruma 
Rating:
4.0

Customer did not leave a comment.

WAYNE UNDERWOOD 
Rating:
3.0

Customer did not leave a comment.

Mark Cazares 
Rating:
5.0

Customer did not leave a comment.

Hwal Joo 
Rating:
5.0

Good customer service. I will recommended to a friend.

magda mazzarino 
Rating:
5.0

Customer did not leave a comment.

Louis Bustos 
Rating:
4.0

Over the 4 years i had the storage the team has been accommodating,helpful and overall it was a good experience.

Malika EWART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHISFKAI KUO 
Rating:
4.0

U-haul contact that I was initially communicating with was very helpful! In addition to the her, the entire U-Haul team was helpful and provided excellent customer service!

Joseph Alvarado 
Rating:
5.0

Customer did not leave a comment.

Jose Solis 
Rating:
5.0

Customer did not leave a comment.

Jose Solis 
Rating:
5.0

Customer did not leave a comment.

Jessica Diaz  |  First Impressions 
Rating:
5.0

Excellent Service, Outstanding customer Relationship with me. Highly recommend to everyone to always go to your facility to rent any type of a U-Haul for your needs. 10+ plus stars💪👍🙏👊✋❤️THE BEST!!!

Philip Ayala 
Rating:
1.0

Customer did not leave a comment.

Raul Diaz 
Rating:
5.0

Your employees are going outstanding

SUSAN HYMANVERNON 
Rating:
5.0

Customer did not leave a comment.

Vanessa Morrison 
Rating:
5.0

Customer did not leave a comment.

Alberto Jimenez 
Rating:
5.0

Customer did not leave a comment.

Hector Garcia 
Rating:
4.0

explain the policies better and explain ALL charges

Willam Sutton 
Rating:
5.0

Customer did not leave a comment.

Earl Mahnken 
Rating:
4.0

Keep the good customers service.

Jose Sanchez 
Rating:
5.0

Customer did not leave a comment.

Emilio Vargas 
Rating:
5.0

Customer did not leave a comment.

debra talayumptewa  |  Overall Experience 
Rating:
5.0

I did not like the new requirement of having to complete the check in ourselves. It took longer than checking in with the associate at the front desk and was more tedious. This should not be a requirement, especially after specifically requesting a counter check in when making a reservation.

Amy Sanchez 
Rating:
5.0

When I rented last week. The check in went very smooth. Now they said new rule. I had to check in thru a very difficult website. I almost walked out. I’m not tech savvy. So the very nice employee of yours helped me out. If I didn’t have him help me. I would have never used your company. I think it is a horrible policy.

susan hyman 
Rating:
5.0

Everything was on point

Michael Solis 
Rating:
5.0

Great courteous customer relations 👍

Ronald Wright 
Rating:
5.0

Customer did not leave a comment.

susan hyman 
Rating:
4.0

Customer did not leave a comment.

Guo Li 
Rating:
2.0

Gas was less than a quarter. Need to wait forever to. Return

Isaac Lubag 
Rating:
5.0

Clearer entry to front desk , seems a little cluttered walking through. Still good personal service.

John Aguinaga 
Rating:
5.0

Keep up the good work!

Ariston Eugenio 
Rating:
5.0

Impressive with how staff greeted and got things moving fast.

barbara graham 
Rating:
3.0

was fortunate to get a practically new moving truck, which made the whole experience worth it. I will be renting one more time to complete my move.

Mario Ruiz 
Rating:
5.0

Customer did not leave a comment.

Dominic Hernandez 
Rating:
5.0

The personal at this location are well trained to do there job and take care of customers. I had no issues here.

Hector Cuevas 
Rating:
5.0

The representative helping me was professional, helpful and courteous. He answered my questions thoroughly and was knowledgeable . Thank you.

Fidel Avila 
Rating:
5.0

Great staff, very helpful and efficient. Best U-Haul store in the atea

Susan Johnson 
Rating:
5.0

Customer did not leave a comment.

jose solis 
Rating:
5.0

I can’t think of anything.

Jack Freed 
Rating:
5.0

Great staff at this location! Very friendly, helpful and informative.

Eric Wilson 
Rating:
5.0

Customer did not leave a comment.

Winston Chi 
Rating:
5.0

Bueno el servio amables trabajadores

Fred Miranda 
Rating:
4.0

Customer did not leave a comment.

Mariel Ballesteros 
Rating:
5.0

Customer did not leave a comment.

GUANGHUI LENG 
Rating:
5.0

Customer did not leave a comment.

Jesse Navarro 
Rating:
2.0

I found the staff to be rude and lacking interest in helping. the person helping me was laid back on his chair, slumped like he was about to take a nap, hardly said a word to be.

ruben sosa 
Rating:
5.0

Customer did not leave a comment.

max muro 
Rating:
5.0

Customer did not leave a comment.

ivan guevara 
Rating:
3.0

Customer did not leave a comment.

edward babaian 
Rating:
5.0

Well, I don’t know. This it’s my first time that I rent a trailer or something. Everything goes well.

Leon Correa 
Rating:
5.0

Customer did not leave a comment.

ROBERTO MARTINEZ 
Rating:
4.0

Nothing. Great customer service.

Estela Castro 
Rating:
5.0

Customer did not leave a comment.

MATTHEW FULTON 
Rating:
5.0

Customer did not leave a comment.

Jing Yuan 
Rating:
4.0

Customer did not leave a comment.

Tung Hung Liu 
Rating:
5.0

Customer did not leave a comment.

Steve Salazar 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER FAN 
Rating:
5.0

Customer did not leave a comment.

John Howing 
Rating:
5.0

Customer did not leave a comment.

max muro 
Rating:
5.0

Customer did not leave a comment.

Matthew Fulton 
Rating:
5.0

Great customer service💯 everything went very well! Would recommend this location on Valley Blv to my friends!

EDWARD POQUETTE 
Rating:
5.0

Good service

JORGE MENDEZ 
Rating:
5.0

Great service, kind staff and very helpful

JORGE GOMEZ 
Rating:
5.0

The employees are nice and process our rental without delays even when we returned the rental truck, it was fast and easy.

MARIA KARAAN 
Rating:
5.0

Customer did not leave a comment.

Jessica Salinas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Irma Martin  |  Overall Experience 
Rating:
2.0

Didn’t like that we had to pay extra to use the trash bin.

JOSE MOJICA  |  Overall Experience 
Rating:
4.0

I had the storage for 5-6 years and never had a problem but it just got to expensive for me

Charles Jimenez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sandra Rovira  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Norma Mancera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aurora Carlos  |  First Impressions 
Rating:
4.0

Need access 24/7 but understand security issues. Best hours for me 5 or 6 am to midnight. Thank you. PS. Excellent employees great customer service

TERESA AMBRIZ  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrea Viel  |  Overall Experience 
Rating:
5.0

Very helpful staff

Irma Martin  |  First Impressions 
Rating:
5.0

The staff is very helpful.

Richard Yang  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saira Partida  |  Overall Experience 
Rating:
5.0

Will definitely use again it was so convenient the staff and moving men were professional and friendly I was very pleased

David Banuelas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASON COOK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda Goodwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josephine Ng  |  Overall Experience 
Rating:
2.0

Staff was super friendly and I loved putting my stuff that it’s valuable to ME in your hands HOWEVER it kept increasing the rate until I was unable to keep my unit soooo I found a MUCH cheaper , newer and affordable unit close to my house in West Covina. The manager Jackee the boys Gilbert Miguel Larry etc were super nice and very helpful . Unfortunately I made the move . Too bad you’re so expensive bye (626)8485625 get it together U-Haul

Martha Sanchez  |  Overall Experience 
Rating:
5.0

Easy working with the team at this location.

Christopher Saenz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICK AVENDANO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELINA WALDRON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marisol Ramirezmartinez  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Marisol Ramirezmartinez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

VINCENT CIERNICK  |  Overall Experience 
Rating:
5.0

Great facility, only issue was the price increase.

Darlene Vicenas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WAYNE LEUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rhonda Goodwin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ALBERT RICHARD MEDINA  |  First Impressions 
Rating:
3.0

Moving into the storage was chaotic. The storage did not have the unit that are reserved. They said they never have my reservations which I showed them. So I had to use a unit there and that was too little and go to your Covina storage unit and use a different one. The staff Gilbert when I was moving out was very helpful. Thank you

myisha mcgowan  |  Overall Experience 
Rating:
1.0

I was quoted the wrong price and the staff was very unfriendly

Isidro Casas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH G SOUW  |  Overall Experience 
Rating:
5.0

The guys at Rosemead are ripped offs and liars like ceasar. Vickie on the other hand was pleasant, extremely helpful and friendly. I will never use Rosemead again because they're assholes and liars. Vickie and staff in industry was a dream trip. Thanks Vickie

Kevin Bas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL GARCIA  |  First Impressions 
Rating:
5.0

Really helpful

yuliana munoz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SOPHIA SALDANACLOVERY  |  First Impressions 
Rating:
5.0

The manager that worked at Uhaul Sunday morning in City of Industry off of Valley, was phenomenal, in a nutshell. His quickness in finding solutions, to his approachability and kindness, left me and my nephews smiling. Thank you and he for such a good experience. I’ll definitely recommend and will return there for any U-Haul need.

Lori Ann Carreon  |  Overall Experience 
Rating:
5.0

Great price

Franco Penavillatoro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VALERIA SOLIS  |  Overall Experience 
Rating:
2.0

storage building smells bad,

MARCIAL TAGAO  |  Overall Experience 
Rating:
5.0

Excu

Marilyn Sy  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Carolyn Burgos  |  Overall Experience 
Rating:
5.0

The staff was so helpful! Everyone greeted you and ask if they could assist you! The floors was clean and the front was waxed! Cleaning staff assist with directing you the right way! Most of all when I was checking in for the storage most of the information was wrong from previous facility. The manager went through and made all the corrections! I was so impressed with her knowledge and patience with me! All the staff was awesome! This is the first time I’ve had this experience with all the staff at I haul.

Adrian Ringo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amelia Acharon  |  Overall Experience 
Rating:
1.0

Horrible experience! I let that unit go a year ago due to being homeless!! they said they understood and my things would be auctioned off. NEVER HEARD FROM THEM AGAIN. A WHOLE YEAR LATER, SURPRISE!! THEY START REACHING OUT TO ME OUT OF NO WHERE SAYING I STILL HAD THE STORAGE AND NOW MY AMOUNT DUE WAS WAY HIGHER, ALL BECAUSE THEY COULDN'T AUCTION IT. NOT LETTING ANYONE I KNOW RENT FROM THEM. I DONT HAVE A PLACE TO SLEEP BUT THEY THINK DOING THIS TO ME IS GOING TO HELP ME OR THEM. GOOD LUCK WITH THAT. I DO NOT RECOMMEND U-HAUL LOOK ELSE WHERE.

iris Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise Christiana Lozano  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Saucedo  |  Overall Experience 
Rating:
4.0

Muy amanble y cortes

Julio Santa Cruz  |  First Impressions 
Rating:
5.0

All employees were very very nice friendly helpful

Hortensia Cardenas  |  Overall Experience 
Rating:
2.0

Expensive

YAHIR GARCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Josephine Ng  |  Overall Experience 
Rating:
5.0

My lock wasn’t in the unit but a helpful employee assisted me and got me the lock I ordered

Jason Luna  |  Online Move In 
Rating:
5.0

Johan Aguirre, at uhaul, was knowledgeable, friendly and very patient in explaining procedures.. He should be promoted with a raise. Thank you, for hiring great people, like Johan Aguirre

Lori Ann Carreon  |  First Impressions 
Rating:
1.0

I walked in with a reservation # for my storage unit. I presented to Kevin who was working the front desk & he said my reservation was invalid & they were fully booked. He completely denied to provide me customer service. I then called customer service where they assured me they had numerous storage units available & were sure of Kevin being unprofessional. I tried once again with Kevin & he again denied to attend me & recommended me going next door with a competitor business. That’s when Norman stepped in to help me & immediately rented me out a storage unit exactly what i was looking for. Thank you Norman! I highly recommend his service to anyone, Kevin not so likely due to his laziness & lack of customer service!

pedro andrio  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICTOR OROZCO  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Noemi Geordani  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Teejay Nadera  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Douglas Mendez  |  Overall Experience 
Rating:
4.0

Manager was knowledgeable, efficient, professional, and friendly and helpful. Thank you.

ALICE RENTERIATRUJILLO  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kimberly Barajas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Juan Mendoza  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Polanco  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvia hurdle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teejay Nadera  |  Overall Experience 
Rating:
5.0

Great service thank you

Brett Oros  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HSIN HUI LIN  |  First Impressions 
Rating:
5.0

The day I got the Storage space.The Associate was professional, friendly & very helpful. Would recommend to Anyone!!!

Frank Perez  |  First Impressions 
Rating:
3.0

Had some Items stolen from my storage.

Ronald Sanchez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christine Pearsall  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jason Pasillas  |  Overall Experience 
Rating:
1.0

Unfortunately, I left very disappointed. Due to the pandemic I was forced to move my stuff out because I could no longer afford the bill. Closing out at the end of the month per my contract and always following rules I was forced with out sympathy and consideration to pay $5 for a key card I no longer had. The manager threatened to leave my account open until I came back with the $5 and told me “you have 6 days before you get charged a full months rent” (I didn’t have money because I was unemployed and barely surviving. A little compassion goes along way and I’m almost certain your company wouldn’t have went belly up by waiving the fee. God have mercy on this world. It’s a shame what we have become to each other .

ANNA RAMIREZ  |  Overall Experience 
Rating:
3.0

On 2 separate occasions I felt endangered while in my storage …. I think there are people living in their storages . Transients can walk in from off the street the doors are not secure with entrance authorization.

CATHY DE LA RIVA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Mendez  |  Overall Experience 
Rating:
2.0

I reserved a unit so I could change to a larger unit from 1466 to 1612. When I arrived everyone was friendly and helpful but the new unit I had paid for was still occupied. I was told there was a delay in the previous occupant moving out and asked the staff to contact me when the unit was available. No one called to notify me but instead I received a call that I had left my existing unit unlocked at this time I asked about the new unit and was told it was empty. I'm very disappointed in the service I received especially since I've been a long time customer.

Sylvia hurdle  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Daysi Mejia  |  First Impressions 
Rating:
1.0

I'm still getting calls threatening me u will report the truck stolen....go ahead we will see how far that gets u in court since ur company came out and parked it on street and towed it using the tow company that handle ur ppi's.im the wrong one to be played here I done drove for AAA OF SO CAL AND 7OTHER TOW COMPANIES SO DONT PLAY ME AND DONT THREATEN ME ONE MORE TIME I WILL SUE FOR LYING EMBEZZLEMENT AND HARRASMENT.

JASON REYNOLDS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

jeff crosby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

matthew miller  |  Overall Experience 
Rating:
4.0

It didn't seem like the facility is temperature controlled anymore. We did not feel any air during the time that we were moving out. When we were there in the past, the facility was cool.

HERMIE VILLAFLOR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Laurice Orense  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

DOREEN NEREY  |  Overall Experience 
Rating:
5.0

SIGAN trabajando IGUALMENTE es satisfactorio encontrar un LUGAR tan limpio y apasible.

Juan Mendoza  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ramona Mejia  |  Overall Experience 
Rating:
5.0

We had this storage many years, it's been very very good storage, I would highly recommend.

Party Star America  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KYRA TAN  |  First Impressions 
Rating:
5.0

This UHaul is the best UHaul. The employees at the counter are extra helpful and kind, especially Vickie. I rented for over a year. My items were in the same condition as I left them. When I rented a truck they were also sooo helpful. Everyone always talked to me with a smile. This is the BEST UHaul Facility. I will recommend this UHaul to everyone. Thank you

VICTORIA WILDUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector Rueda  |  First Impressions 
Rating:
5.0

Had this storage for over 5 years and no issues to speak of. The staff was always ready to help addressing an questions I had.

DUANE VALLEJOS  |  Overall Experience 
Rating:
5.0

The customer service over the phone was very pleasant, the agent took the time to resolve some issues I had and everything was just great!

FLAVIO ECHEVERRIA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARRY STARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Cathcart  |  Overall Experience 
Rating:
5.0

They were great , especially Ruth . The best .

Roberto Valdez  |  Overall Experience 
Rating:
4.0

Storage size of units not accurate. Should haVe said approx size. Misleading. I wouldn't have expected this from uhaul. Also was not allowed to actually physically view the space to be rented until I rented it. Felt that they were trying to pressure me and hide something. Explanation was that prospective renters might move in before signing agreement. I asked for them to have an employee open unit so I could view it due to advertised space size discrepancy. Was told no way that would happen so I signed agreement and was escorted to space and it was already unlocked. If I wasn't under some personal time restraints I would have walked out Certainly not what I expected from uhaul after my multiple year dealings with your company. Really gave me a bad feeling.i also got a couple of other surprises as well both when i went to rent a van and to rent the storage space that I found very aggravating If you want to talk to me about those I will discuss them over the phone. Call me 909 275 5858

BARRY STARK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GARY BYRD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james monroy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cindy Martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ruben Jr Cruz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mario Salcedo  |  Overall Experience 
Rating:
5.0

Great Service and hours just to far from where I relocated and had to move eventually. Been to other facilities and not as convenient and or great accessibility as this place.

Roy Jimenez  |  Overall Experience 
Rating:
5.0

It was a pleasure and convenient experience.

sheila powers  |  Overall Experience 
Rating:
1.0

Charged me the full amount of rent for going over 1 day. Should be a prorated rate.

Art Mejia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Millicent Cazares  |  Overall Experience 
Rating:
5.0

I'm old with a bad back and arthritis. The staff found me a storage unit close to the entrance on the first floor. Now that's going the extra mile to help the customer and I greatly appreciate it! This is one of the reasons why I go with U-haul before any other truck rental or storage rental company.

Theodore Guerrero  |  Overall Experience 
Rating:
5.0

Muy buen servicio

Martha Heras  |  First Impressions 
Rating:
4.0

Storage facility's access hours and office hours were too inconvenient, but the staff were friendly and helpful. Longer access hours is the most important. I had my storage for 15 years started back in 2005. I definitely had a pleasant experience getting a storage unit at u-haul city of industry.

CHARLES SHEN  |  Overall Experience 
Rating:
5.0

Muchas gracias por todo

Ivan Reyes  |  Overall Experience 
Rating:
5.0

The access hours are 2 additional, which is a welcome bonus, from when I was originally a customer, 20 years ago. I also like the little swap yard in the downstairs lobby area. What a great way to help others with stuff you don’t need, such as bed frames, that others might, plus, it also helps the environment, by upcycling.

Veronica Tagle  |  First Impressions 
Rating:
5.0

Supper easy and fast .

Edward Vargas  |  Online Move In 
Rating:
5.0

Everyone I talked to was extremely helpful and informative about my truck return and the storage rental. The manager made sure we were aware of how the contract worked and potential extra fees at check out to avoid any surprises. Excellent location, would come back.

Rosa Escobosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margarita hi Chairez  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

EDWIN LUGO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Khristine Barbero  |  First Impressions 
Rating:
1.0

20 minutes to process a return for a lock the first time. Not even the manager knew how to do it. Had to come back a second day and wait thirty minutes in line while they handled one person. Then was just ignored. Manager and employee just kept chatting. Have never seen such awful service in my life. Is this because I'm Asian?

BRIAN YU  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Blanco  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tessie Matusalem  |  Overall Experience 
Rating:
5.0

Everything was great!!!

GENARO LEAL  |  Overall Experience 
Rating:
5.0

Well done

Chi Ng  |  Overall Experience 
Rating:
5.0

I’ve been helped by majority of the guys there and they are all awesome and so helpful.

Ieisha Howell  |  Overall Experience 
Rating:
1.0

I'm giving you guys one star because there's no option for 0 Stars. Which is exactly what I would rate my experience service I was given at Valley U-Haul Storage you guys refuse to let me get my items

Nagisa Fukuoka  |  First Impressions 
Rating:
5.0

From the moment I walked in I was greeted with friendly customer service and taken care in minutes! Awesome staff! highly recommend this place for storage needs.

Joseph Deed  |  First Impressions 
Rating:
5.0

Great storage units and friendly staff

Mattia Di Niro  |  First Impressions 
Rating:
4.0

Overall, it was a positive experience.

KATY EDWARDS  |  Overall Experience 
Rating:
5.0

All good.

Wally Reyes  |  Overall Experience 
Rating:
5.0

Thank you thank you for helping us especially the manager you guys are great I appreciate it. Michael McCarthy

Michael McCarthy  |  Overall Experience 
Rating:
3.0

Had to pay a whole month, when I only needed two days before moving things out. Money does not transfer transfer to other service within the facility. Disappointing for those of us that need the funds

Al Velia Antillon  |  Overall Experience 
Rating:
3.0

Timing and access could be better

shreshtha Aditya  |  Overall Experience 
Rating:
5.0

Thnx for helpful and courteous attitude.

Alicia Renteria Trujillo  |  Overall Experience 
Rating:
1.0

Took too long to finish the paper work to pick up the U-Box. I arrived one hour prior to the closing hour and was told that there is licensed forklift driver to take out my U-Box.

Shuhai Shen  |  Overall Experience 
Rating:
5.0

Customer service is great and friendly. 100 percent satisfaction guaranteed

Mathew Truong  |  First Impressions 
Rating:
5.0

The staff was very friendly. And very knowledgeable. Made sure that all my questions were answered before I left. Great customer service. Highly recommend this place.

Miguel Perez  |  Reservation 
Rating:
5.0

Excelleny service

Leonidas Torres  |  Reservation 
Rating:
5.0

The sales guy was excellent he help me a lot...

virgina flores  |  Reservation 
Rating:
1.0

This location will NOT be recommended for future moves and WILL NOT be recommended by friends or families. The supervisor was not helpful and not willing to assist me with my cash refund. The worst..

Dominique Lindsey  |  Reservation 
Rating:
4.0

I wish to thank Ruth E. for her patience, understanding, kindness, compassion as both an employee and a person. Ruth actually cares about her Customers.

RANDY APPLEBAUM  |  Overall Experience 
Rating:
5.0

I was very satisfied withe the overall setvice i was given the 2 1/2 years the length of my stay.

SUZANNE FALCON  |  Overall Experience 
Rating:
5.0

Exceptional staff service, courteous and helpful. Thanks to Ruby, Quintin, George and the restbof the staff. I will highly recommend Uhal City of Industry, CA ED venegas

EDGARDO VENEGAS  |  Overall Experience 
Rating:
1.0

Experienced some of the worst customer service of my life. The GM was at first no where to be found, then extremely unhelpful, and then outright rude. I will not continue to store my things here.

Madison Cooper  |  Reservation 
Rating:
5.0

I have nothing bad to say. They were always helpful and pleasant to deal with.

Adam Joseph Balderas  |  Overall Experience 
Rating:
3.0

For a facility that big and busy did not have vending machines to get snacks and refreshments while there. Had to leave the premises if I wanted that convenience

JAVIER CERVANTES  |  Overall Experience 
Rating:
5.0

U-Haul is a good place for save your properises

Jose Cuaya  |  Overall Experience 
No reviews have been submitted for this location.

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