Customer Reviews for U-Haul Moving & Storage of Lombardy at VCU

10,064 reviews

900 N Lombardy   Richmond, VA 23220
(North of Broad St Corner of Broad St and Lombardy St, Behind Lowes)

(804) 358-4978

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(804) 358-4978

900 N Lombardy
Richmond, VA 23220
(North of Broad St Corner of Broad St and Lombardy St, Behind Lowes)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Robert Sales 
Rating:
5.0

Customer did not leave a comment.

Jerry parsons 
Rating:
2.0

Truck share was awful. The staff was OK; the app did not allow me to pick my truck up at 8AM as I scheduled, and I had to pay my movers for an hour of work where I was sitting at U-haul waiting for the store to open to get the truck.

Anna Bordell 
Rating:
2.0

Doors were closed 15 mins before 7.

Erica Norman 
Rating:
4.0

Customer did not leave a comment.

Matthew GOLDBERG 
Rating:
5.0

Customer did not leave a comment.

Veronica Junious 
Rating:
5.0

Customer did not leave a comment.

Caitlin Corson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christina Murphy 
Rating:
5.0

Customer did not leave a comment.

Timothy Davis 
Rating:
4.0

Customer did not leave a comment.

joe weatherless  |  First Impressions 
Rating:
5.0

The young lady that waited on me inside the office if I remember correctly name was JuJu - she made my experience excellent from the moment I approached the front desk to explaining everything to me and me being extremely comfortable in choosing this location. Kudos to her as I look forward to doing business again with this Uhual location just because of the HIGH LEVEL OF SERVICE PROVIDED! Even when I returned the truck and the process of my movers loading my storage space the young men working were so kind when asked questions and provided my mover with a dolly to use as a courtesy!! I GIVE THIS LOCATION FIVE STARS FOR MAKING THIS SUCH A WONDERFUL EXPERIENCE ! Thank you Uhual Team on Lombardy!

Helen Gaines  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lekeshia Jarrett 
Rating:
5.0

Service was great, fast and courteous. Have used in past and will continue to do so.

Adam Boudaoud 
Rating:
1.0

Truck had no A/C making it an extremely uncomfortable ride.

Christopher Richards 
Rating:
3.0

I returned the van with gas as supposed but they charged me $4.00 for gas

Angelia Tann 
Rating:
3.0

The truck I was rented had some minor dents on bottom outside doors. Also passenger outside mirror kept moving on its own. And the engine light stayed on. But I felt this truck was assigned to me cause I didn't get the "safe move".

CHRISTOPHER WHITE 
Rating:
5.0

Outstanding service provided by the young lady LaKeisha for our truck and the gentleman, Jalen for our storage unit. It’s refreshing to experience great customer service in this day and time. Thank you for having great employees!

racquel MAyner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vernon Byrd 
Rating:
4.0

Customer did not leave a comment.

anthony champ 
Rating:
5.0

Customer service was great, the pickup and drop off was simple, staff were available to get me the rental and take it off my hands as soon as I arrived! For an in-town move, this was the smoothest experience I’ve had. I’ve also used a few other U-Haul locations in the past few years, and the Lombardy location is consistently the most reliable location for the type of vehicles I need to rent and to have the equipment I need. Previous experiences with renting Uhauls have been stressful, at other locations. I will continue to use this spot for booking!!

Yvonne Fox 
Rating:
5.0

Customer did not leave a comment.

Donnell Bynum 
Rating:
5.0

Customer did not leave a comment.

Benjamin Manspile 
Rating:
5.0

Excellent service overall!

Robert Wafawanaka 
Rating:
5.0

The service with customer service was great and the person explained me all loud and clear etc.

carlos rosa 
Rating:
1.0

I moved in in February 2024 and when moving in they had the store entrance way with y’all equipment in the parking spaces which made it very inconvenient to move in.I asked one of y’all employees if they could move it so I can unload my truck. HE SAID “we don’t have nowhere to move it to they keep sending us all this stuff.” I said how am I supposed to move my stuff in if these trailers blocking the door. So I had to wait to the next day and try my luck. Then I rented a dolly not knowing that y’all have free carts to use no one mention that y’all had these. That would have saved me a lot of money. The store hours are crazy they told me that it opens at 5 am but when I got there at five they said that it opens at 9. So again I had to wait into it open! When moved out I rented a U-Haul I had to walk all the way around to the back to get it. No I will not refer anybody th.and I will never come back ever again

LATOYA JACKSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANNA OSBORNE 
Rating:
5.0

Customer did not leave a comment.

Wyatt Vinson 
Rating:
5.0

One time I got stuck in the elevator and the manager sent someone immediately. Have loved being a customer here!

ASHLEY PHILLIPS  |  Overall Experience 
Rating:
5.0

Convenient location for drop off. Easy to find and access.

Davena Reynolds 
Rating:
4.0

Customer did not leave a comment.

Ella Harris 
Rating:
1.0

First of all it should have been on a full tank knowing it was coming from Richmond to Hampton especially after they charged me almost 200 dollars never would do it again and would not recommend and this is my first time using them

Ronald C. Anders Anderson 
Rating:
5.0

very professional, quick, easy

Rodney Carroll 
Rating:
5.0

Great customer service, great experince!

ALEC TOWNSEND 
Rating:
5.0

Customer did not leave a comment.

tarshell battle  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

THOMAS BRENTON 
Rating:
5.0

The employees I dealt with were very helpful, efficient, and competent. They were busy and yet managed it all with courtesy and in an orderly fashion.

Sean Muratet 
Rating:
5.0

Good service

Gayk Manukyan 
Rating:
3.0

What I found to be most inconvenient was the availability of parking spaces designated for customers. Each time I came to the facility there were seldom spaces available because the U-Haul trucks were parked in them. When I asked associates and management about the problem they stated they could do noting about it and that it was up to the owner to do something. What a frustration for those of us who are customers trying to navigate between our cars and transporting contents back and forth to and from our units. I did find associates to be professional and helpful as best as they were able.

Michele Franey  |  Overall Experience 
Rating:
1.0

The person at the desk was very unfriendly, not helpful, dismissive and continually ignored me and other customers, walking away from people and cussing under her breath when customers would ask questions or for clarification. Told us our order didn't exist although all receipts and communications were sent to my email using the original order number. Overcharged us both on gas and mileage so now I have to contact you all again to rectify. Overall, terrible customer service and experience.

Nancy Bowden 
Rating:
3.0

One of the side view mirrors was shattered which made viewing when backing into spaces difficult. The transmission on the vehicle maybe slipping. A lot of unexpected fee's. Experienced difficulty modifying the time I needed the rental although I noticed multiple vehicles available.

Donald Stevson 
Rating:
2.0

Most of the staff was nice. HOWEVER, I am handicapped and asked if they had any accessible units. I was told no and they didn’t have an option. I was told no first floor availability, and struggled for an hour to find the unit and figure out how to unload with no ramp. The unit given was a floating 2nd story one. So no elevator for me, not easy loading and unloading. Finally after almost crying and asking for help on what to do, MAGICALLY a first floor unit was found in my building. BUT I WOULD HAVE TO PAY MORE FOR IT. The ADA is in place to protect those with impairment and disability to still access what they need, same as any other person. I am beyond upset and will be calling a manager. This needs to be made right.

Rebecca Morris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Greenstreet 
Rating:
4.0

Customer did not leave a comment.

Lillian Butler 
Rating:
5.0

Customer did not leave a comment.

Aine Lowndes 
Rating:
3.0

The young lady who helped me sign in was phenomenal. She was tall and had dreadlocks. She went above and beyond and was kind. The next day, I returned because one of my units wouldn’t close and met another young lady. She also had dreadlocks but was shorter with a slight build, but she helped me tremendously with fixing the door on my unit. The only reason I’m describing them is because I can’t remember their names but would like them to know how much I appreciated them going above and beyond during a difficult time for my family. Thank you.

Diathe Garnes 
Rating:
5.0

The people were great!!! When I picked up the truck I thought it had water in the bed but it was 1/4 inch of motor oil.

Arthur Omberg 
Rating:
4.0

Customer did not leave a comment.

Leah Myles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CLORIEM COPELAND 
Rating:
4.0

Very poor customer service. I was given faulty equipment and eventually had a flat tire. This was brought to their attention before I left the lot and was told it was just a sensor. Yet I was charged for extra mileage when I couldn’t even see the mileage due to the error code on the screen. Very unacceptable and I expect a refund.

PATRICIAA CHAVIS 
Rating:
3.0

Customer did not leave a comment.

Henry Norris 
Rating:
2.0

Get some people in the place that care about the Uhaul name.

bruce jones 
Rating:
4.0

Great Check-In, just need to gain proper access during Access Hours listed on Site and in Facility.

Emanuel Morgano  |  First Impressions 
Rating:
2.0

While the selection of rentals is nice the customer service is so poor that it doesn’t compensate for it. I had to use the 800 phone customer service number twice to fix issues that the Lombardy location didn’t know how to or wanted to amend my reservation. I advise to rent from someplace else as this location won’t or isn’t willing to help you. The 800 customer service was excellent and saved the day.

Michael Lutes 
Rating:
5.0

Customer did not leave a comment.

jason duane howe 
Rating:
1.0

The desk agent - she was an absolute peach. She was pushy, rude & was zero help. Gave vague directions the truck was parked out back in lot R & that was that. No thank you, or anything. It was pouring down rain - no truck # she assigned was in row R - went back in to ask & with her nasty attitude, she got another enployee to take us to the truck - it was NOT in row R, it was moved. All the customer spots had uhaul trucks parked in them so when asked if I could park my car in the spot the uhaul was taken from, she said “absolutely not - either use the customer parking or if they’re not available, you can park at Kroger across the street” I parked at Kroger and my car was towed. $215 tow bill. Still waiting to hear back from uhaul to see how they’re going to handle that… I will not go to this location if I need to rent a uhaul again.

Karl Duverne 
Rating:
5.0

Customer did not leave a comment.

robert dittmeier 
Rating:
5.0

The employees at this location were great, very helpful and knowledgeable and kind. The app is where the experience was poor. The app was glitchy and I had issues picking up my truck reservation using the app.

Alexandra Booher 
Rating:
5.0

Customer did not leave a comment.

Michelle Cash 
Rating:
5.0

Customer did not leave a comment.

Charles Bell 
Rating:
5.0

Customer did not leave a comment.

Tamesha Donawa 
Rating:
5.0

Customer did not leave a comment.

GARY BROWN 
Rating:
5.0

No comments

KOMLANADODO ASSIOBO 
Rating:
5.0

Customer did not leave a comment.

james wyatt 
Rating:
4.0

Not enough employees for pick up and drop off took forever.

vanessa hudson 
Rating:
5.0

I enjoyed trust, but mileage charges need to Considered of Reduction Please U-Haul look l Gasesd⛽ the truck, and l was charged for gas ... Why from what I'm reading from the receipt.. check it refund might be Good Thanks GREAT Customer Service

emeka anyalewechi 
Rating:
1.0

The worst Uhaul I have ever been to.

Thomas Colbert  |  Overall Experience 
Rating:
1.0

Improperly charged for fuel.

Daniel Motta 
Rating:
5.0

Easy

DAVIDJOSEPH MASTERSON 
Rating:
4.0

Ran into a problem unhitching the trailer. Maybe some suggestions and a heads up for unhitching the trailer would have been useful.

Cesare Fabietti 
Rating:
5.0

Customer did not leave a comment.

phyllis price 
Rating:
2.0

The lockbox wouldn’t open, no one was around to help, I had to track someone down. Then the key itself broke. And I should have known it was gonna be a rough start because I entered everything needed the night before on the app and had to redo it. My pickup took 60 minutes.

ANTHONY REXACH 
Rating:
4.0

The facility seemed clean mostly, our stuff stayed bug free for a couple years. There were issues at the beginning with my access card not working when I tried to get in, requiring a reset from the office.

Christopher Rubis  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Thomas Colbert 
Rating:
4.0

Myu contrat had it returing to oje location and when i got there toey told me i must take it to this location. The location was nice, but i was not happy to waste all that time driving around because U-haul gave me incorrect information

JACK Pestaner 
Rating:
1.0

ABSOLUTELY TERRIBLE EXPERIENCE. The personnel at this location ensured I will try to never use Uhaul again. When I parked the truck in the drop off area, I politely asked the attendant if this was the appropriate area to leave the truck. He responded with an extremely brusque and emphatic "NO", and proceeded to immediately walk away, without providing any other instruction. This was on February 14th, 2024 l, at around 3 pm. The woman working there was polite and helpful. The man was rude to me for absolutely no reason and made me quite unhappy with the entire experience - to the point I will go out of my way to avoid this location in the future. Please do better.

Daniel Kosowski 
Rating:
5.0

Customer did not leave a comment.

Miji Canada 
Rating:
5.0

Dee and the staff have the best customer service. Being from out of town, they made this less stressful.

Odell Ferrell 
Rating:
5.0

Just keep doing what you doing. Given out professional customer service well appreciated, thank you.

WALTER JOHNSON 
Rating:
1.0

There Was Bugs In The Unit

Ne'asya Whittaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emerson Lopez 
Rating:
4.0

Customer did not leave a comment.

Ju Lee 
Rating:
5.0

Customer did not leave a comment.

Robin Frayser 
Rating:
4.0

Customer did not leave a comment.

VICTORIA WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Paul Leonard 
Rating:
5.0

Make sure you don’t lose your current employees. They were excellent in all measurable aspects.

Jonathan Hudgins 
Rating:
5.0

Customer did not leave a comment.

THERESA GAIL LOWRY 
Rating:
5.0

Customer did not leave a comment.

Michael Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clarence oliver 
Rating:
4.0

I've never used UHaul before so I didn't know the process. In my head, the dolly I was renting was inside the truck and the truck was waiting for me with gas in it. None of this happened. I had to walk the dolly out (there was no demonstration on how to use it and wasn't asked if I needed one). The truck was in the back of the area and I had no idea how what I was supposed to be matching my key to. When I found the truck, the back was open for me which was nice but I had to spend 15mins trying to figure out how to unload the ramp and open and close the door. I was told it was on a 1/2 tank of gas, it was less than that (more like a quarter). When I got the truck to the loading location, I couldn't get the back door open! One of the movers (Tony and Lamar from Outside the Box. AMAZING GUYS!) had to open it for me. The move to the unloading location was great, until I had to open the door again (I got nowhere). I had to go buy a mattress and box spring (not planned), so I drove the truck so that I could load it then. When I got my bed, I couldn't open the door. The amazing sales gentleman was able to open it and he and my saleswoman quickly got the beds into the truck. Got to my new place, couldn't open it again, however my next blessing was Jose and Ian (who's job is WAS NOT to help me) helped me by opening the door and taking my beds into my apartment. When I dropped the truck off, there three women at the drop off equipment lane and they were my next blessings. I nearly cried from exhaustion but they sympathized with everything I had gone through and made a connection with me. I'm almost done! I got home and realized my EZPass was still in the truck, so I called them. I had to call EZPass to get my correspondents number, and the woman and I matched them. I got to UHaul right before they closed and my final blessing was one of the previous women! It was a stressful day but great customer connections came make it so much better and these ladies definitely made my day better!

Skyla Hunt 
Rating:
5.0

Customer did not leave a comment.

Dajanae Wiggins 
Rating:
2.0

Stop letting the rift rafts hang around the business

Reginald Hampton 
Rating:
4.0

Customer did not leave a comment.

MARVIN SMITH 
Rating:
5.0

Customer did not leave a comment.

Robert Cvejanovich  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jessica Martinez 
Rating:
5.0

Customer did not leave a comment.

Susan Blackburn 
Rating:
1.0

The lady at the front desk did not handle a professional service as expected. Very irresponsible

Masoud Manjili 
Rating:
4.0

Customer did not leave a comment.

WILLIAM FRANKLIN  |  First Impressions 
Rating:
5.0

I used your location in the pass. Always had good service. Tha6

Jeffrey Peal 
Rating:
3.0

The truck steering wheel pulled to the right the entire trip causing the drive to be stressful, when dropping off truck I was informed that I would be charged for miles over the allotted amount , this was NEVER discussed with me that I had to take a specific route , I’m taking the route I did I avoided tolls and I95 traffic , now I’m being penalized by you for that and that make me very upset !

Frank Martin 
Rating:
3.0

There is always room for improvement.

Gelnwood Walker 
Rating:
1.0

The employees seem to be more into their cellphones than the customer. Limited eye contact when speaking and less than stellar greeting.

Latonya Patterson 
Rating:
4.0

Customer did not leave a comment.

florine hargrove 
Rating:
3.0

My unit had a pole inside which prevented me from storing all my items, had to rent a smaller unit which cost too much. Also the unit was too dark inside. Also it wasn't high enough to stack items. Wouldn't recommend.

Barbara Brown  |  Overall Experience 
Rating:
5.0

NA

betty bryant 
Rating:
5.0

Good professional clean

JaVante' Banks 
Rating:
5.0

Customer did not leave a comment.

Michael Murphy 
Rating:
1.0

They overcharged me for 24 hours despite being on time, and they sent me this email to review the location before responding to my email about the overcharge.

Aristidis Loumis 
Rating:
4.0

Tell the staff to cheer up! Everyone seems grumpy. They seem to be generally rude to customers. Also, rearrange the store! The customer should be able to walk in the door and go straight to the counter. Instead you are forced to walk around a wall of boxes , twice as far, to get to the counter.

Brian Grogan 
Rating:
5.0

Customer did not leave a comment.

sam wickstrom  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TRACIE Robinson 
Rating:
4.0

Customer did not leave a comment.

Ronald Bales 
Rating:
4.0

Customer did not leave a comment.

Theresa Lowry 
Rating:
5.0

Customer did not leave a comment.

Hannah Sumbatoff  |  Overall Experience 
Rating:
5.0

Great workers

Taahirah Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kaylia smith 
Rating:
5.0

Very easy to go in and complete rental. Great staff doing great work!

Randolph Meekins 
Rating:
5.0

The gym who helped me was very helpful it was raining and nasty and he offered blankets to cover my washer and dryer I purchased great location to do business with

Steven Price 
Rating:
4.0

I recommend extending your hours on Sunday or at least allowing access to the storage spaces after hours. It forced me and my family to rush because you all closed early and my truck rental was not until 2:30 PM.

Shermika Smith  |  First Impressions 
Rating:
5.0

Very frenly

erika martin 
Rating:
4.0

The trailer tire was flat - was not noticeable until furniture was loaded and we were on the road. Had to purchase a "fix-a-flat" can otherwise the tire was not going to make the drive.

Joe Palminteri 
Rating:
4.0

Customer did not leave a comment.

Patricia Hawkins 
Rating:
5.0

Customer did not leave a comment.

DEANA BOWERS  |  Overall Experience 
Rating:
1.0

The worker at the desk told me to leave the keys in the locked vehicle, which I am now being charged for.

Charles Beggs 
Rating:
3.0

The facility is fine, conveniently located, but the prices kep on going up over the years.

BORIS TCHOURACHEV  |  Overall Experience 
Rating:
5.0

the storage unit was indoors and easy to get to. u-haul supplied dollies and rollers to move the items around and get them to the storage units. All was easy

mark sheffield  |  Overall Experience 
Rating:
5.0

Refer to my vehicle rental review as it applies to my storage rental experience and review as well. All staff went above and beyond professional standards and expectations in every aspect, and performed their jobs and provided an experience that is of exceptional quality compared to my interactions with other companies similar to U-Haul and as well as other companies and in general industry and business. Thank you so much.

Adam Johnston  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

DENITRAT'YANNAH SMITH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Caitlyn Page  |  Overall Experience 
Rating:
5.0

No complaints, when a problem was brought to the staffs attention it was addressed immediately. The staff is always friendly, helpful & courteous.

John Smith  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cory Sykes  |  Overall Experience 
Rating:
2.0

I chose this unit because i was offered a month of free storage but the front desk refused to honor this, even though i showed then the registration invoice stating that the first month should be free. I arrived at the storage facility at 4:30, expecting to have access to my unit until 10, as stated online and on the building but was only given until the office closed (5pm) forcing us to move an entire apartment worth of items out of the moving truck in 20 minutes. The front desk was not helpful at all until i accidentally locked my keys in my storage unit and they were able to give me access after hours to retrieve them.

Czaria Tomlin  |  First Impressions 
Rating:
5.0

The staff at Lombardy St was consistently helpful and polite. It’s not my only experience with helpful staff at U -Hauls but this team is very engaging. Keep ip the great work. Thanks

Tom Zeberlein  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

forgus contracting services  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittny Jenkins  |  First Impressions 
Rating:
5.0

Awesome service, everyone was so warm, friendly and extremely helpful. I was running on lack of sleep and could hardly hold it together, but they were so patient and kind to me. Everyone there deserves a raise.

stefani reaves  |  First Impressions 
Rating:
4.0

Good Job !@! 😎

Michael Hickman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sharisse Callahan  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Isaac Wells  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

REDEEM AMENTA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SAMUELBOTTS WHITE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DARRELLMAURICE HARRIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melvina Barletta  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

kimberly massey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darnell Sherrod  |  Overall Experience 
Rating:
5.0

The facility is great, the staff always friendly even under pressure, worked expeditiously.

terence stewart  |  Overall Experience 
Rating:
3.0

Staff were helpful and friendly. Issues- reservation means nothing! I reserved only to not get what I wanted or needed. I was charged for three extra months, when I checked out on August 9th. Went to office, told them, showed them the lock. I got locked half way during loading and could not get back inside. My TV was in hallway. Staff were kind enough to love it to the office but I couldn’t get it that night. Really, really, upset about being charges for Aug, September. I only got reimbursed for October. Honestly, I would not recommend. When planning a move, you need to be able to feel secure in what you have reserved. I had same issue when reserving a vehicle during the previous years move. You can’t get to the store day of and not have vehicle or unit you reserved not available or something else and it work. I’m a single mom with a student in college. It’s just the two of us moving her in and out each year and we need something more reliable. Again, the staff were really nice and friendly.

Amanda Oakes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ellen Ferrell  |  First Impressions 
Rating:
5.0

Danni and JuJu are the best at this location. Whenever i needed assistance they were always there to solve the problems. Thank you very much for the years of happiness and joy at this location. I will highly recommend this location for storage and equipment rentals, thanks again!! 🥲

ELDRIDGE FRANK SMITH JR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lionel Moses  |  Overall Experience 
Rating:
1.0

Had to patrol at krogers and walk sad I mean sad location

JOYCE WORRELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Raijuana Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean Daly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Conney Berger  |  Overall Experience 
Rating:
5.0

My only negative was the chipped paint everywhere, inside and out. Time to power wash and repaint.

Thomas Palmer  |  Overall Experience 
Rating:
5.0

Thanks y’all did a good job

shantelle waddy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVIN CAMPBELL  |  Overall Experience 
Rating:
2.0

Easier access to storage unit would be preferred, there is access through a side door but do to policy, I suppose, we could not be granted access through this way. Lots of stairs and walking to a storage unit can make a stressful process even more stressful. The staff could be friendlier too, although they were helpful they were short with me. It would be great to see uhaul allow 24 hour access also, I find it inconvenient given the fee I’m paying per month.

Amin Chaoui  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

terynn johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle Lombardo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eleanor Cambridge  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS STALLINGS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Dorsey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gina Bennett  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Caleb Trapp  |  Overall Experience 
Rating:
3.0

I couldn't access my unit past 7 which didn't always work for my schedule.

RICHARD JOSHUA FLOWERS II  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dana Bressette  |  Overall Experience 
Rating:
5.0

The staff went above and beyond to answer questions and to walk me through the rental process.

Nicole Carey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Saiya Soublet  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

faizan shah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

levar wallace  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tatrece Kendra Swann  |  Overall Experience 
Rating:
5.0

It was great to work with April. She is valuable asset to your team.

tonjia phillips  |  First Impressions 
Rating:
3.0

It would be better to have after hours access as the hours are not long and not everyone can be there at those times. It was also pretty dark. I needed a flashlight in my unit.

keara jones  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Leeasia Calhoun  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LYNN BURKHART PERRY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Martin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Goodwin  |  Overall Experience 
Rating:
1.0

I'm standing outside the building and my access code does not work. I was checked in on August 9, 2023, today is August 10, 2023, but here I am unable to gain access during access hours. I have 2 students that need to store their items. Margie in the call center was very helpful but that was all the help I got. I contacted Danni Williams 3 times and no call. I was I formed that I have office access only which makes no sense at all. I feel like you took my money and abandoned me . . . A customer.

Blanch SyaesAlston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marwa Afshari  |  Overall Experience 
Rating:
5.0

This was my first time renting a storage unit, and the staff was very helpful in explaining the process to me, even with all of the questions I had. Check-in and check-out went very smoothly. Will definitely consider stopping by again the next time I have to move.

Crisjin Antonio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Edward Holmes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JONTAVIOUS TRIPP  |  Overall Experience 
Rating:
5.0

It’d be great too have any unit at the facility was 24hr access, especially if I already have to punch in an outside alarm disarm PIN code…. AND indoor security door PIN code…., Other than that… I give 10/10 rating on all employees and facilities! Thank you!!!

Karl Meadows  |  First Impressions 
Rating:
5.0

Very busy. Hard to find parking when unloading and loading unit

Greg Myers  |  Overall Experience 
Rating:
5.0

Great service

david strollo  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TOMEKAKEISHELL RICHARDSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rahat Haque  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DaSheika Carter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KELSEY COSUMANO-MCNEILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scot Powers  |  Overall Experience 
Rating:
5.0

Very efficient crew. They were all friendly and knowledgeable. Will definitely be back if we need to rent storage again or moving vehicles.

Julie Saylor  |  Overall Experience 
Rating:
5.0

Staff was phenomenal.

Ashley Hall  |  Overall Experience 
Rating:
2.0

Let me say that April's customer service was excellent; however, the overall experience was average because we RESERVED a storage room on U-Haul website only to be told by April that they don't have one and that the systems essentially don't communicate. What?!!! Thankfully, April pulled up the current list and there happened to be a room that we reserved available. Please, please, please, please fix this as we would have been stranded with a truck full of my daughter's items with no where to store them if a room that we RESERVED (all caps, not requested) didn't happen to be available. April was professional and apologetic throughout, but how can this be the case.

CHRISTOPHER DICKEY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Matthew Goodwin  |  First Impressions 
Rating:
5.0

The woman at the desk was incredibly helpful

Robert Trostli  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Savannah Erwin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Savannah Erwin  |  Overall Experience 
Rating:
2.0

I was allowed to reserve a 1st floor unit online a month before move-in. I then attempted to call this location several times before move-in to ensure that they did indeed have this type of unit available. My calls were always screened and I was never able to contact this location. I arrive on my move-in date and was notified that the only available unit was on the 4th floor. I was given the reservation sheet which even showed 1st floor units available, quite ironic. This is supposed to be a climate controlled unit, yet the windows were open and the HVAC was struggling to keep the floor below 80 degrees. The behavior by the staff makes it very evident that the lack of customer service is encouraged by management.

Thomas Colbert  |  First Impressions 
Rating:
5.0

Customer service was great

EVELYN WALLACE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fred Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

aubrey prophet  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SYLVIAEMILY EDWARDS  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sophia Lawrence  |  Overall Experience 
Rating:
5.0

Have used this facility on two different occasions and both times have been great especially the staff. No complaints, highly recommend.

Jana Gottschalk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DESTINI JAMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Kaplowitz  |  First Impressions 
Rating:
4.0

Wish there was better access to the lofted units. Everyone was very friendly and helpful though

Rahat Haque  |  First Impressions 
Rating:
5.0

Nice facility for what we need. Service was outstanding - the staff was very friendly and super efficient and answered all our questions patiently and helped us when we had a minor problem. Highly Recommend!

Julie Saylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brynn Jefferson  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tyeisha Neely  |  Overall Experience 
Rating:
5.0

No lights are in the storage units. Everything else was great!!!

deonna Terry  |  Overall Experience 
Rating:
5.0

Great place to store your belongs……

Hasan Israel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eddie Wyatt  |  First Impressions 
Rating:
5.0

Conveniently located near the university with clean and well maintained facilities. Staff was always helpful when ever I had a question or concern. Highly recommend.

DUANE SCHAFER  |  Overall Experience 
Rating:
5.0

Convenient location and excellent staff

Jennifer Lynch  |  Overall Experience 
Rating:
5.0

Danni was a great help

Maudell Manuel  |  First Impressions 
Rating:
3.0

Years ago U-Haul come a long way up to now the New technology is very immaculate very simple and easy & convenient

tyrone cunningham  |  First Impressions 
Rating:
4.0

They need to put a light in the individual units so you don't have to use a flashlight

Terri Rogers  |  Overall Experience 
Rating:
4.0

Longer hours and 24 security would be nice.

Peter Shaw  |  First Impressions 
Rating:
4.0

Excellent job with customer service!

Bennett Shumaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deaquan Nichols  |  Online Move In 
Rating:
5.0

Always Been a Reliable Source

Hasan Israel  |  Online Move In 
Rating:
5.0

Best atmosphere an facility I ever recentlyBeen for storage, an excellent Customer Service Team

Nicole James  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashby Lynch  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

terynn johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Larry Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joleen barnes  |  First Impressions 
Rating:
5.0

Would storage again if needed

YVONNE james  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cushme muhammad  |  Overall Experience 
Rating:
5.0

Outstanding customer service

Thomas Johnson  |  First Impressions 
Rating:
1.0

Customer service-people have nasty attitudes, rude, tell you anything to get you off the phone, no body provides the same information.

LAMONTWILLIAM POMPEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cushme muhammad  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LYNN BURKHART PERRY  |  First Impressions 
Rating:
5.0

We had a very urgent last minute move to do and your staff / team inside And outside were Very kind and helpful. Thank you for making a hard day more easy 🙏

ROBERTFREDRICK MCFALL JR  |  First Impressions 
Rating:
5.0

I thoroughly enjoyed my experience with Uhaul at VCU! The staff were always willing and available to help with any and every question and concern I had. I would definitely use this location again if needed!!!

Jessica Chambliss  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Maria Morel  |  First Impressions 
Rating:
5.0

Very good

harvey lewis  |  First Impressions 
Rating:
4.0

Great jobs

carolyn bass  |  Overall Experience 
Rating:
1.0

I wish zero stars was an option. F*ck y’all.

venus riley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nina Benford  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yvonne Taylor  |  First Impressions 
Rating:
4.0

I believe that the storage facility should at least have some sort of 24/7 access so that way people have a way to get their belongings at any time.

Fransico Ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mike Peasley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Karen Franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Essence Poteat  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Edna Henderson   |  First Impressions 
Rating:
2.0

The carts are not very functional. Made moving out a huge pain.

TYLERSCOTT JARVIS  |  Overall Experience 
Rating:
4.0

I am so grateful for April and Danni at the VCU U-Haul location. They made my truck rental so much easier. Everything I tried to do prior to reserving and picking up my truck, but was unsuccessful in achieving, they helped me achieve in minutes. They were both extremely kind and very professional. Outstanding employees like this should be acknowledge and rewarded for representing excellent customer service. They turned a stressful moment into to a blessing. Thank you April and Danni! Keep up the great work!

Palacia Scott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea Washington  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shanice Purnell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Julieanne Hudson  |  Overall Experience 
Rating:
4.0

When evening & weekend access was limited 5:00 pm & 7:00pm it was very inconvenient and made me rethink using the facilities.

Daniel Grenier  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JOHN PATTERSON  |  Overall Experience 
Rating:
4.0

Everyone was great and well secured.Other than the trash over flow in the donations area the stay was more than I expected. I had 2 units and decided I only needed 1 and I left early in stay and the online agent told me if and when I leave I would be reimbursed the time I had remaining, but the staff said that was not the fact and I lost over a week of storage refund due to miscommunication..

Merilyn Patterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trevor Pauley  |  Overall Experience 
Rating:
5.0

Excellent place to do business with.

philip johnson  |  First Impressions 
Rating:
3.0

My reason for not recommending this location is because of mold that was found on my belongings. It’s supposed to be climate controlled. Not too happy.

Lindsay Dealy  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lillian Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deneia Bennett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Adria Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Randolph  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Quadaisha Cary  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jahdiel Alston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENARD MANGRUM  |  First Impressions 
Rating:
5.0

The customer service representative JuJu gave exceptional service,was very pleasant and took care of all my. Storage and rental return.She made my experience with U-Haul good.

VALERIEMONICA GREENE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jabria Wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tina Morrison  |  Overall Experience 
Rating:
5.0

Keep it clean at all time

ANGELAP ARTIS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SEAN WESTBROOK  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jahdiel Alston  |  First Impressions 
Rating:
5.0

It was a very quick, professional and pleasant experience.

Jeffrey Lashley  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

cory hargrove  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Bebbs  |  First Impressions 
Rating:
5.0

N/A

SEAN WESTBROOK  |  First Impressions 
Rating:
3.0

The only thing that I didn't like is that the location raised the rate for my storage unit without giving me prior notice or notifying me at all.

Racquel Francis  |  Overall Experience 
Rating:
5.0

Manager was awesome. Met all my needs and was very helpful

Jermaine Royster  |  First Impressions 
Rating:
1.0

Storage unit in the basement everything has mold on it basement smells molded and staff said they had a lot of customers come and complain about mold and gave me cleaning solution to wipe off the China cabinet

Marquesta Phillips  |  Overall Experience 
Rating:
4.0

The greatest negative I had was the use of carts. Not having the use of flatbread carts made the move extremely unnecessarily harder and longer. Due to me getting off at 4:30pm, I would need to either take off from work or feel rushed to move. Otherwise, the staff was always pleasant, helpful and very professional! Thank you!

SHAUNTELE DIONNE ADAMS-WALLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stewart Lowery  |  First Impressions 
Rating:
2.0

The storage I needed was in a building that only had access up to 7pm. I was put in a building further away and the price was more than advertised inside the store. When I asked I was told that’s the wrong price they have to change it. I finally get to my storage unit and there is a huge medal beam in the middle of my unit. I had to maneuver my belongings around it, a huge inconvenience. So I’m paying full price for a unit that’s not the size it’s advertised as well. First and last time using uhaul storage.

Josephie Roman  |  First Impressions 
Rating:
3.0

The 10×10 unit has a low ceiling so nothing could be stacked up had to get a smaller unit to fit the rest of my things into unit plus the lightening is very dark inside, and needs additional lights to see inside the unit. I travel from Arizona, only to pay put more money to store my items.

Barbara Brown  |  First Impressions 
Rating:
5.0

I would like to say the staff really helped me because this is my first time ever having to use storage. They explain everything and the phone call i got on yesterday the young lady really helped me alot I really appreciate it!!!

Loni Durant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TIMEKA DIXON  |  Overall Experience 
Rating:
4.0

The only incovenient was the stairs, without stairs it would be a 10/10.

Rodrigo Cruz Gariazzo  |  Overall Experience 
Rating:
5.0

My only negative comment is that our storage unit didn’t have after hours access.

Lisa Wilkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephon Sheffield  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Matthew Davis  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

caitlin woods  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Manvillle  |  Overall Experience 
Rating:
5.0

After moving in, we attempted to go back to the storage unit but the facility was closed. I thought all storage facilities allowed access to the rental unit 24 hours a day. That caused us to have to move items back home because we couldn't get in.

Catherine Weston  |  Overall Experience 
Rating:
5.0

Great customer service!

Tonia Mabry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rachel Short  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kizzy White  |  Overall Experience 
Rating:
3.0

There were maggots in my storage unit. It hadn’t been opened for a year so how are live maggots there?

KOBIIYANA-NIECHE RENER  |  Overall Experience 
Rating:
5.0

Very close to VCU. Have used this facility numerous times and always polite courteous staff.

judy rosenfeld  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JORGEALEXY BONILLA SANDOVAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wendy Fisher  |  Overall Experience 
Rating:
4.0

Staff was courtesy and friendly however, staff could have been a little more attentive to customers verses carrying on friendly conversations among themselves while customers were waiting for service. Intra-staff conversations slowed service to waiting customers.

Mason Monroe  |  Overall Experience 
Rating:
5.0

Jamerieka was super helpful for my move-in and move-out!

Marietta Washington  |  Overall Experience 
Rating:
5.0

Overall great staff and clean up stairs. Area around elevator was a dumping ground. Need more Dollie’s & parking. If you advertise that someone can check out outside instead of waiting in line that we be an awesome service which you already offer but no one knows about it. Hope this helps.

Michael Ralph  |  Overall Experience 
Rating:
1.0

Arrived to storage room and instantly got greeted with attitude. Went to my storage at the top floor and there was black tar hanging from the celling and covered all of my furniture. I would like I refund for at least some of my money but I know they will give me attitude. When I arrived to my storage unit there was a red tag indicating I haven’t been paying my payments but I paid all my payments and had receipts for all my payments if I could get corporate number to get a refund please let me know.

Kevin Ortega  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Cherylene Givens  |  Overall Experience 
Rating:
5.0

This actual location is the best U-Haul location I have worked with the absolute nicest and accommodating staff. I wish I knew the name of the woman that helped me out I would shout her out. I literally could not believe how sweet she was. After dealing with a lot of not so nice people all week trying to get my son moved she was a refreshing surprise.

Erica Ferlazzo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sara Bhadra  |  Overall Experience 
Rating:
4.0

I feel there are a lot of quirks with the timing of the entry into the elevator And how it works to call the designated floor when going to the second floor.

Patrick McDavid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Mari  |  Overall Experience 
Rating:
2.0

Office workers were very nice. Storage facility was difficult to physically access and store belongings in.

Robert Deane  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Conney Berger  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tyreka Singleton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

STEVEN MCKAY  |  Overall Experience 
Rating:
1.0

You should mention prior to someone moving there that you may get a upstairs storage room.

Gaurang Prabhu  |  Overall Experience 
Rating:
5.0

Staff were excellent. Very friendly, speedy and professional. Would recommend

Amber Whitcher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann Parsons  |  Overall Experience 
Rating:
5.0

The staff is great. They are very helpful and friendly!

Mionna Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

J'nene Williams  |  First Impressions 
Rating:
5.0

We had great service at the Lombardy location. Our check in person, Danni, was polite, helpful, and very pleasant to deal with.

Claire Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

breannah shankle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Baxter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cassiopeia Moppin  |  First Impressions 
Rating:
2.0

How do have upper level units and only one set of portable stairs on a floor

Gaia Sorensen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Arthur Rodgers  |  First Impressions 
Rating:
2.0

The unit is old and was supposed to be climate controlled but it's just a wooden box. I've used uhaul be and the facility was much nicer. I will be moving to a better fain the near future

Toni Wilson  |  First Impressions 
Rating:
1.0

I had to store furniture in a storage that had so access without using moving stairs. Imagine loading a 150lbs couch up to a storage unit without direct access. Be mindful of storage unit needs of people, caution them about if it has direct access

Gaurang Prabhu  |  First Impressions 
Rating:
5.0

U-haul storage facility was located on the ground floor. The unit was clean and ended up being the perfect size to move my daughter's belongings into

Lisa Wilkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gregory HopsonJr  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis Armand  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Julian Major  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Melissa White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gloria franklin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LARRYDORNELL BAKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

cynthia lewis  |  Overall Experience 
Rating:
5.0

Very professional very helpful and nice.

Gina Fernandez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Bryant  |  Overall Experience 
Rating:
5.0

A well run facility !

Edgar Clarke  |  First Impressions 
Rating:
5.0

Very polite crew. Assisted tour of storage center after upgrading unit size.

Terrance Cason  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Frank Owusu  |  First Impressions 
Rating:
4.0

It was an easy process to check in and get my storage unit. I like the level of security offered and the fact that there were free flat bed dollies available to help me move my things.

Racquel Francis  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Yolanda Carter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

neville slaughter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott Rheinheimer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATRINAELIZABETH COSBY  |  Overall Experience 
Rating:
5.0

When I got the unit I was told I had 24 hr access and turned out that I didn’t . So it was very inconvenient for me when I had to rush from work to try to make it there before they closed

Alfear Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ryshawn Richardson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole Michalick  |  Overall Experience 
Rating:
5.0

Danni at the front desk was very helpful. Our first storage unit was too small. He got us all squared away without an attitude

Sade Hawley  |  First Impressions 
Rating:
4.0

I feel the building need to renovated explore the two bumpy on the elevator

ALTHEAMARIE SMITH  |  Overall Experience 
Rating:
1.0

This is the worse storage and experience I have had. I wouldn’t recommend this storage to anyone. This storage needs to be shut down. Management wasn’t helpful. Corporate wasn’t helpful. I hate this storage

Briana Myers  |  Overall Experience 
Rating:
1.0

Worst experience I’ve ever had. Please pick another uhaul if possible

Danny Monge  |  Overall Experience 
Rating:
4.0

I would have preferred someone bring the vehicle out. When I found vehicle it was blocked by another and had to go back to the office.

John LaDestro  |  First Impressions 
Rating:
5.0

Always love the convenience. Thanks.

Vivian Delaney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Haner  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Irene hamilton  |  First Impressions 
Rating:
5.0

From the first time I called the staff was amazing. Dequan is an amazing associate to the U-Haul team. This young man went above and beyond for me and my family in my very difficult relocation.

JESSICA MCCLINTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PIERRES LUPESCO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Desmond Wilson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alex hoffman  |  First Impressions 
Rating:
3.0

Rates and hours were on par with similar storage units in the area, but buildings were not clean, general maintenance on the building was not maintained (e.g. trip hazards from broken flooring on elevator landings, fan/climate control units making loud noise and not regulating temperature), sirens going off without bring addressed by security/employees).

Morgan Rittenhouson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

britt-handy veda  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Cynthia Hartsfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Qubilah Muhammad  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LARRY BRISCOE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JUDYDICKERSON BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darius GeterWilhite  |  First Impressions 
Rating:
5.0

This facility is extremely well run. Staff is excellent Franklin Butler

FRANKLIN BUTLER  |  First Impressions 
Rating:
5.0

Amazing customer service, phenomenal experience!

LATRICEJERNELL HICKS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Hammiel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MELFORD CHARLES  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wm. Bill Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELVIN DANIELS  |  First Impressions 
Rating:
5.0

Great facility and staff. Could use a few more carts and possibly a dolly but otherwise a good experience. Thanks!

Mary Radford  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sylvia Forbes  |  Overall Experience 
Rating:
5.0

Juju and the staff were super friendly and helpful!! Juju was very accommodating when we were trying to figure out the right size storage. When we were exhausted and trying to get the last stuff in for the night, a gentleman that worked there offered to go get carts for us. The only thing I can say that is not that great, but it is the city so it makes sense, is the lack of parking and unloading areas. The poor man that was working there was having to juggle every car that came in and get people moving one way or another just to be able to get people in to park for unload or load or get a truck. But, that really didn’t affect us that particular day just because we were lucky enough that the loading zone was open, it was just very hairy trying to park and get in and out with all the other cars trying to get around. But the people that worked at U-Haul were used to it and very good about getting people to move around where they needed.

Kerry Plunkettt  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Marvin Lalin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lisa Albrecht  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSIE j HUTCHINSON jr  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Douglas Burwell  |  First Impressions 
Rating:
5.0

Good,fast, easy

BETTY SIMMONS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ada Molina  |  First Impressions 
Rating:
5.0

Ty was awesome and made my move out experience easy! Give that man a raise!

Leslie Harris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERTA SURFACE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Scott Price  |  Overall Experience 
Rating:
5.0

Great staff support! Outstanding service!!

Richard Creagh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

uqbah muti  |  Overall Experience 
Rating:
5.0

On the late morning of Sept 12, 2021, I came to the VCU location to unload a 6x12 trailer into a 5x10 storage unit and then return the trailer. All 3 staff members I saw were incredibly helpful, friendly, and professional. I wish I'd gotten their names but I was exhausted from driving and didn't think of it. Everyone at this location that day was just a dream to work with, and I truly appreciate it. Best service I've ever experienced at a Uhaul.

erika vorrasi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mercedez James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cedrick Broadhurst  |  First Impressions 
Rating:
5.0

The Manager, Dannisha Williams, and Tyrek Jones, both expertly assisted, was efficient, and thoroughly explained how the storage unit process worked. They are exceptionally good ambassadors for the UHaul experience. The process was made seamless, and I am very grateful for their assistance. Both Dannisha and Tyrek are to be commended.

ROSALIND WHITLOCK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nacy carroll  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Wedyan Alazemi  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anthony Brooks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARCIA FORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Morgan  |  Overall Experience 
Rating:
5.0

Jason Kruzel did a great job with customer service

Austin Chandler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Spata  |  First Impressions 
Rating:
1.0

Since Lance left, management has went down hill. But I am hopeful that it will improve.

genova williams  |  Overall Experience 
Rating:
5.0

For the last 4 1/2 years while my daughter attended VUU I’ve experienced nothing but quality service from this facility.

Herman Bunch  |  Overall Experience 
Rating:
4.0

The staff there was very helpful, kind, and friendly. I did rent a 10 x 10 truck which drove good and was clean. I also had an issue with my storage unit as it was too small. That was a mistake on my part, due to thanking my belongings could fit in that space. The great thing about that situation was, I was able to get a full refund on my storage unit, as I only had it for 2 days. I thought their action on this situation was awesome. I did not have any problems with obtaining my initial payment for the storage unit. I think your agency did a great job with my situations. Thanks for all the agency has done for me and have an awesome day

SEAN JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Darrone Suggs  |  Overall Experience 
Rating:
5.0

Great service all around.

SCOTT Tong  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hillary Kuhn  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brian West  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANAALEXIS EDWARDS  |  Overall Experience 
Rating:
4.0

The staff was very professional, but there is one staff that really stands out, she had the greatest attitude and always had a smile and ready to assist. Thank you JuJu

Diacell Winston  |  Overall Experience 
Rating:
1.0

I'm paying for climate control. I'm not getting what I paid for.

Timothy Corvan  |  First Impressions 
Rating:
5.0

Incredibly kind associates!

Lindsay Dealy  |  First Impressions 
Rating:
5.0

Thank you for a wonderful experience.

FAIZA BENYOUSSEF  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Myles Baldwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Essence Poteat  |  Overall Experience 
Rating:
1.0

I am writing this review to inform whoever may be interested that I had the worst customer service experience of my life with U-Haul last weekend. In hopes of being comprehensive, I will start from the very beginning of trying to set up my trunk rental online. While initially I was able to reserve a truck from 7/30 to 8/2 through the website, I received a call from U-Haul Customer service informing me that it wasn’t possible to rent a truck for the period of time that I was requesting. Instead I was told that I could rent a truck two separate days and an onsite storage unit. When I showed up to the North Lombardy location on 7/30 to pick up my rental, Dani not only attempted to talk me out of a storage unit but neglected to get me set up with said unit after I clearly stated my need for one. After returning to the same U-Haul that afternoon to inquire about my storage unit I was told that none were available. I promptly called U-Haul customer service to try and get this situation solved, and fortunately was able to be insured I would get my storage unit. When returning to the N. Lombardy location 7/31, I expressed that I was unhappy with the miscommunication the day prior and asked what was going to be done to correct the errors made and the inconveniences caused by the errors. Dani’s response was that she could cancel my storage unit, and she claimed she was already doing me favors. I did not see it this way because the clearing of the unit was done because of mistakes made by U-Haul employees at the N. Lombardy store. After this response I asked for the phone number for Dani’s boss, Clinton O’Neil, and I left a message with his office at just before 8 AM. I refused to deal with Dani any further until I spoke with Clinton, which never happened. Instead of insuring I got in touch with Mr. O’Neil, Dani told me she was calling the police to report the truck as stolen. I hope one can agree that that was not only unnecessary but a drastic escalation. When returning to the store to sort out the issue I was gaslit and again told I was being done favors and not being treated unfairly. I called O’Neils office immediately and expressed how important it was that I speak with him. About an hour after leaving the store I received a call from O’Neil’s office and spoke to who I believe to be his assistant. After explaining the scenario, I was told my rental was being extended and I didn’t have to return the truck until 8/2 and would be receiving a call from Clinton that day. While this solved the present issue it didn’t resolve the horrific way I was treated by the North Lombardy manager, and I never heard from Clinton O’Neil. All this being said, I plan on never using U-Haul again and will happily pay twice as much to not be treated the same way. if I do not receive a response from the proper individuals to fully compensate me I will gladly post this review on any and all platforms

CHRISTOPHERSTEPH CANTRELL  |  First Impressions 
Rating:
1.0

I am writing this review to inform whoever may be interested that I had the worst customer service experience of my life with U-Haul last weekend. In hopes of being comprehensive, I will start from the very beginning of trying to set up my trunk rental online. While initially I was able to reserve a truck from 7/30 to 8/2 through the website, I received a call from U-Haul Customer service informing me that it wasn’t possible to rent a truck for the period of time that I was requesting. Instead I was told that I could rent a truck two separate days and an onsite storage unit. When I showed up to the North Lombardy location on 7/30 to pick up my rental, Dani not only attempted to talk me out of a storage unit but neglected to get me set up with said unit after I clearly stated my need for one. After returning to the same U-Haul that afternoon to inquire about my storage unit I was told that none were available. I promptly called U-Haul customer service to try and get this situation solved, and fortunately was able to be insured I would get my storage unit. When returning to the N. Lombardy location 7/31, I expressed that I was unhappy with the miscommunication the day prior and asked what was going to be done to correct the errors made and the inconveniences caused by the errors. Dani’s response was that she could cancel my storage unit, and she claimed she was already doing me favors. I did not see it this way because the clearing of the unit was done because of mistakes made by U-Haul employees at the N. Lombardy store. After this response I asked for the phone number for Dani’s boss, Clinton O’Neil, and I left a message with his office at just before 8 AM. I refused to deal with Dani any further until I spoke with Clinton, which never happened. Instead of insuring I got in touch with Mr. O’Neil, Dani told me she was calling the police to report the truck as stolen. I hope one can agree that that was not only unnecessary but a drastic escalation. When returning to the store to sort out the issue I was gaslit and again told I was being done favors and not being treated unfairly. I called O’Neils office immediately and expressed how important it was that I speak with him. About an hour after leaving the store I received a call from O’Neil’s office and spoke to who I believe to be his assistant. After explaining the scenario, I was told my rental was being extended and I didn’t have to return the truck until 8/2 and would be receiving a call from Clinton that day. While this solved the present issue it didn’t resolve the horrific way I was treated by the North Lombardy manager, and I never heard from Clinton O’Neil. All this being said, I plan on never using U-Haul again and will happily pay twice as much to not be treated the same way. if I do not receive a response from the proper individuals to fully compensate me I will gladly post this review on any and all platforms

CHRISTOPHERSTEPH CANTRELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gaoyuan Wang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Sadowski  |  Overall Experience 
Rating:
4.0

Only 4 stars as your one employee, I should have taken his name ... Caucasian male with facial hair was extremely condescending to me over a simple question, so much that I had to call him on it and then he stared me down. Casually, I noticed him speaking in a similar way to other U-Haul patrons. Awful customer interaction and he should not be allowed to interact with customers. Again, I don't know his name and should have taken his name from his name tag, but he was working the return truck line on 08/01/2021 when we were there from 1230-1430. Awful Customer interaction !!!!!!!

James Speicher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monique Rose  |  Overall Experience 
Rating:
5.0

Excellent service DeQuan was an awesome associate

Tonia Mabry  |  Overall Experience 
Rating:
5.0

I had a unit at this U-Haul for 3 years and it was always clean, easy to access, and the staff was very helpful.

John Marin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hillary Kuhn  |  First Impressions 
Rating:
2.0

Right when we got to the counter they were ready to give up on us. They overbooked the storage spaces and we ended up with a space that we didn't even reserve, which wasn't an upgrade, for the same exact price as our original reservation. The guy we interacted seemed done with life (which is fair in customer service), but he didn't try at all to find a solution with us, which I felt was beyond ridiculous. Once he couldn't find my phone number (Due to him not asking if it was storage or truck) it was obvious he couldn't care less. I understand being rude to rude customers, but the man we dealt with was rude from the get go. It took a nice, kind woman in the background to shout to him for him to realize that they still had open storage. Once the woman took charge everything was smooth, but without her the process would've been difficult and beyond annoying. The only reason I'm giving this department 2 stars is because of that woman, she treated us like people and was beyond kind hearted. If she wasn't there they wouldn't deserve any stars.

JAMESRAYMOND LEHMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hung Tran  |  Online Move In 
Rating:
1.0

A total waste of my money.

TERENCE SCRUGGS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David Kindley  |  First Impressions 
Rating:
4.0

Please get better business hours.

Beniam Esubalew  |  First Impressions 
Rating:
2.0

The facility was under staffed and there was a long line trying to get to the counter. A Customer was furiously complaining that he couldn’t get his U-Hall truck out of the parking lot because the truck was blocked, he’s been waiting for over 30 minutes for assistance. The customer facing staff at the counter could be a little more friendly when dealing with customers.

Addison Fikru  |  First Impressions 
Rating:
2.0

Need more than 1 platform ladder for the upper units.

Ricky Martin  |  Online Move In 
Rating:
1.0

It was extremely hot on the split level and I almost fell out from the extreme heat.

Angela Harper  |  Overall Experience 
Rating:
4.0

Customer service was excellent! Website is slow and some information is outdated.

Elise Ketch  |  Online Move In 
Rating:
5.0

Staff were very polite.

Jeffrey Weiseman  |  Overall Experience 
Rating:
5.0

Came on a Sunday and it was close

Pamela Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quanaysia Delmonte  |  First Impressions 
Rating:
5.0

Siyah went above and beyond

Endalkachew Zewdie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAELT DOBY  |  First Impressions 
Rating:
3.0

The door to the storage locker was too small for my couch. I ended up having to leave a couch and love seat (1700$)

Katrina Humphrey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSIE ANN HUDSON  |  Overall Experience 
Rating:
5.0

I don’t know if she was a manager or the assistant manager but she was very polite and very helpful I am very willing enjoyed her experience

KENNETH MATTISON  |  First Impressions 
Rating:
2.0

The location of the storage units are inconsistently located on the third floor and very difficult to access.

britt-handy veda  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JOHN KING  |  First Impressions 
Rating:
1.0

I was not pleased with the overall experience of my unit. My property was stored in the climate control part of the storage section. Upon moving out I notice several items of my property where damage. My new white leather seats had specs of blue/black spots on them (pretty sure it was mold). My new black leather sectional was chipping around the edges of the couch. There was chips of the ceiling all over all of my property that went through the netted fence above my unit. I would pursue further action, but quite honestly I did not have the time or energy to deal with the hassle any longer.

MERVYN L RODRIGUEZ JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jan coleman  |  Overall Experience 
Rating:
5.0

This the best one want use no orher one

ANGELAP ARTIS  |  First Impressions 
Rating:
1.0

I scheduled and arranged to rent a 8x10 split level lower unit for $89.85/ month weeks before our move in date. I also called the the facility directly to ensure everything was in order, and was told it was. When we arrived they told us there was no unit available for the size or cost we scheduled! They said they only had a larger unit for $50 more per month!! I told them that was unacceptable because it was their error. The extremely rude manager told us there was nothing she could do and if we didn’t want it we could leave!! We had no choice but to take the unit because we traveled 2 hours to get there and had another 10 hours of travel ahead of us. This manager did not “manager “ anything! Her name was Nu Nu! Useless, rude, and disrespectful! I felt like your customer service people on the phone when you scheduled a unit were all sweet and well spoken, and promised things that obviously they have no idea if the reality of the actual facilities they are representing! Total disconnect! I have every intention of reaching out to corporate to get this resolved. We will not be made to pay this extra money every month for your mistakes and mismanagement.

michelle giangarra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darien Ruffin  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Claire Dunn  |  First Impressions 
Rating:
5.0

I had this storage for years...and throughout the years I have had excellent customer service from the previous Store Manager (Lance) and his team. The current Store Manager (Danni), Manager (Jamerieka), and their team were extremely helpful during my move out process. I truly appreciate it from the bottom of my heart. Many blessings to all of you :-)

TOCCARA MCMAHAND  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

chandru kalro  |  Online Move In 
Rating:
1.0

The access code I was given did not work and could not use the elevator until calling for help. I was also not aware my storage unit would be on the upper row of units.

Xavier Bass  |  Online Move In 
Rating:
5.0

Went as planned with no issues

Hugh Carr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Whitney Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Malissa Howard  |  Overall Experience 
Rating:
4.0

Confusing layout, limited climate control, lack of garage-style doors only major drawbacks here. Friendly and helpful staff with plenty of storage unit options available. Conveniently located. Fairly priced. Thank you!

Stephen Minnich  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Forgus Contracting Services  |  Overall Experience 
Rating:
1.0

Unit stated was available online; therefore, I booked it and checked in online. Went to the facility to see the space after I signed the contract and paid online, and the unit was not available. It was reserved for someone else.

Joshua Smallwood  |  Online Move In 
Rating:
4.0

Some confusion on exact unit rental that had been reserved but it was well-handled by the competent staff. Tech that showed units was very knowledgeable and competent and should be considered for a pay increase.

James Speicher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Khemia Jeter  |  First Impressions 
Rating:
1.0

It’s all based upon the miserable staff that is employed there. The ONLY person that was pleasant was the person that checked me out. Hateful, inarticulate, rude and arrogant are commonplace traits with all employees —save one. Maybe you should Earnestly try to improve the Human Resources there.

keith kissee  |  Overall Experience 
Rating:
5.0

Need better access hours

Angela Vitale  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TARICA LASHAUN BURWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rose Laipple  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

teressa sells  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Akiene Reed  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Forgus Contracting Services  |  First Impressions 
Rating:
3.0

I would have given it better ratio if the guy acted like he cared a little. The woman was friendly but the male was not. The storage unit is very old which turned me off. But clear of debris. And the access hours were unclear I think they wanted me up grade or something for earlier access. It didn’t matter anyway because I got a unit closer to my family. Overall I’d say it was ok and would recommend it if the location was right.

THERESE MAZZA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Reninga  |  Overall Experience 
Rating:
4.0

very convenient to have rental and storage in same place...one stop shop

ANTHONY WOODROW SMALL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANAALEXIS EDWARDS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas Taylor  |  First Impressions 
Rating:
5.0

Very efficient, welcoming and friendly service reps. The staff worked pleasantly and diligently to serve every customer as quickly and professionally as possible even though there was a very long line. Pricing and perks were also very generous.

Ricki Cole  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lauren Allen   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amari Easter  |  First Impressions 
Rating:
5.0

Storage unit was too small. I didn't inspected it to see the size. Price us alittle high. But in the other case it will have to do.

keeya turner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Linda Ringwood  |  Online Move In 
Rating:
5.0

Great service

Tonia Mabry  |  First Impressions 
Rating:
3.0

There seems to be a disconnect between what the local facility does and what corporate does. Every time a local manager approves something, the corporate office can't seem to get the record straight. This causes me a ton of wasted time which equates to a BAD experience. So is the local facility good? Yes. Is UHaul overall good? NO. Also when I get an email from the local office, please include the managers email address so I can simply respond and not have to waste more time finding or calling that person.

Richard Day  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly Strickland-Darmanie  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Colleran  |  Overall Experience 
Rating:
5.0

Will definitely use in the fututre

JUDRESS SYLVESTRE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerri Grinnage  |  Online Move In 
Rating:
5.0

I wish that I had gotten the name of the woman that checked us in. She was awesome. So pleasant and helpful. It was Monday, Mary 22. She’s a great employee

Mary Dumont  |  First Impressions 
Rating:
5.0

My storage experience was always Professional and courteous. The storage payment reminders were an asset ,always keeping me on top of my payment and helping me to keep my payments current and ontop of things . The staff was always, and I do say ,ALWAYS, respectful and courteous ,maintaining that U-Haul Professionalism at all times. If I ever needed the service again ,uhaul would be my first choice. Thank you to the Staff at Uhaul , I really appreciate you.

ronda bratton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TRACI BROWN  |  First Impressions 
Rating:
5.0

GM Danni and her staff were polite and helpful.

Shane Mc Namara  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Allen Lawson  |  Overall Experience 
Rating:
5.0

Everything was right. I love my rental experience with this storage company

Tomeka sedgwick  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

rochelle carter  |  Overall Experience 
Rating:
5.0

FRIENDLY HELPFUL STAFF

David Schreiber  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tracy Cook  |  Overall Experience 
Rating:
5.0

My experience was wonderful. Staff was amazing 😉

Pamela Miller  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROSA J STEWART  |  First Impressions 
Rating:
1.0

Good facility for storage, but the staff are incredibly unprofessional. We are trying to isolate due to COVID and were promised that someone would help us check in from the parking lot. Instead we were met with staff members who were obviously high and didn't pay attention to our request at all. Tried explaining over the phone that we had an immunocompromised family member in the car who couldn't be exposed, but the person we spoke to was barely listening and didn't care at all. When we tried to flag down someone in the parking lot, they kept sticking their head in our car without a mask and were also obviously high. Because no one would listen, we had to go inside where staff were unfriendly and half weren't wearing masks. To top it all off, while we were unloading our truck, staff members were blatantly smoking weed in the parking lot. Storage facility itself is in good shape and location is convenient, but the staff are AWFUL.

Charmaine Tillery  |  First Impressions 
Rating:
5.0

This was the best UHaul experience I have ever had. Everyone was so helpful.

Christopher Baldwin  |  First Impressions 
Rating:
3.0

I was paying on a unit for two years jiay because I was told I could not abandon it without it affecting my credit. Thank God for Dani. She really helped me out.

Natalie Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY BELLEMAN  |  First Impressions 
Rating:
5.0

Deborah was an excellent help to me

rebecca bega  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON SMITH  |  First Impressions 
Rating:
2.0

The communication about when we could access our unit was extremely unclear, and we received contradictory information from the website, emails, and on the phone with different agents. We arrived at 9pm after a long day of moving believing we could access our unit until 10pm. We found out we could only access it until 7pm (even though our reservation stated access hours were until 10pm). We were told to come back the next morning at 9am. When we arrived at 9am the next morning, the manager was late and so we still couldn't access our unit until 9:20 am. We had returned a vehicle transport the first night we arrived, checked it in and notified staff, but then 5 days later we got a call asking where it was. It was all around inefficient, confusing, and frustrating process. The only plus is that our stuff got from Michigan to Richmond in one piece.

Sarah Robert  |  Online Move In 
Rating:
5.0

Great staff

JOHN LITTLE  |  Overall Experience 
Rating:
5.0

The check-in process was excellent thanks to the friendly staff!

JOHN LITTLE  |  First Impressions 
Rating:
2.0

No problems at all. Automatic charges to credit card went smoothly. You were easily reachable by phone. Very good service. Lynn Crowder

Lynn Crowder  |  Overall Experience 
Rating:
5.0

It's the best I've had for service in a long time. The lady that help me with my truck and finishing up my rental was great yesterday afternoon before closing, the l as sy that showed me my unit deserving of a raise an can sell dirt to a ground hog. Id have here as a employee asap if I could. Thank you and everyone there. It's great to have sure a great experience for once

dewayne painter  |  First Impressions 
Rating:
5.0

The women who work there were really terrific. They were quite knowledgeable.

Julie McConnell  |  First Impressions 
Rating:
5.0

Danni’s crew is well equipped to balance the pressure even when it comes along. I appreciate their genuine service and how they assisted me professionally. Also, they ensured all needs were met. Thanks Ciara and Danni! Flawless service!

ashley wilkins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

HEATHER JONES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOSEPH RANE CARR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rhonda Skipper  |  Overall Experience 
Rating:
5.0

The facility was nice and well maintained, but the staff was especially excellent. Everyone was always friendly and helpful.

NOEL IVES-RUBLEE  |  Overall Experience 
Rating:
5.0

Cavell Carter and Juju are always very efficient, helpful and courteous.

SUNEETSIMRAT SANDHU  |  Overall Experience 
Rating:
4.0

I really wish the rent was due on the first of the month and I also wish the storage units had some type of lighting in them. Other than that, it was a good experience.

JOHN FREDRICKSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Hershell Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rebecca bega  |  First Impressions 
Rating:
5.0

The staff was friendly knowledgeable and professional thanks

ELDRIDGE FRANK SMITH JR  |  First Impressions 
Rating:
5.0

We used the VCU U-Haul facility to store items between college rentals. It’s very convent to the VCU campus, it is very well maintained and very clean. We keep our items here for a couple of months with no issues. Every employee I interacted with was so friendly and very helpful. I would store my items here again.

Diane Crockett  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christina DiBagno  |  Overall Experience 
Rating:
1.0

You guys almost got me evicted for over drawing my account charging me without my permission after telling y’all not to put my card on file. I’m sitting here thinking y’all are just going to charge me again next month. The employees at this location were the only pleasant thing about having to come in.

david perkins  |  Overall Experience 
Rating:
5.0

This was the first time I rented a storage unit and received outstanding customer service. The place was nice and clean and well maintained. Definitely will recommend to friends and family.

Thomas Johnson  |  Overall Experience 
Rating:
3.0

People working in the office were not wearing masks.

Kathrine Nowak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

leAndra lee  |  Overall Experience 
Rating:
5.0

Everyone was helpful, even when I arrived late.

kraig keller  |  First Impressions 
Rating:
3.0

My storage unit had mice that left mice dropping in and on my furniture and in boxes.

DWIGHT DREW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SARA SHIFFLETTE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leah Milligan  |  Overall Experience 
Rating:
5.0

I thought David and his team were so helpful, courteous with all the questions I had! Bravo to and for the Richmond Uhaul Team!

Livia Alfano  |  Overall Experience 
Rating:
3.0

The storage unit was perfectly fine.

Greer Meagher  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

claudia thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley Smith  |  Overall Experience 
Rating:
1.0

Unorganized to get truck keys. People who were last in line were first to get truck keys. It was a free for all. Should provide truck keys to those first in line or radio out to let truck employee know you are coming. Instead once ppl where done at counter they would bombard a truck employee for keys and no order to who was first. Lost a lot of time on my rental and day because of the disorganization on the lot. The check out and check in process is a mess and needs to change.

Doris Ramirez  |  Overall Experience 
Rating:
5.0

The staff was amazing. They treated us like individuals and not just a transaction. They were also very helpful and made sure we fully understood the process and how to get in and out. Great, personal experience. I would definitely recommend to friends.

CHANDRA OSANN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nilemorvin Fisher  |  Overall Experience 
Rating:
1.0

I had a leak happen outside of my storage unit and my stuff was ruined.

Timothy Hannon  |  Overall Experience 
Rating:
2.0

We only needed to store stuff for a short term. So the space was fine for what we needed. It is not so easy to load/unload in the area our unit was in. It was very crowded the morning we were loading from the unit. The area in the back parking lot was much less crowded, and if given a choice again I would choose something back there. The main issue was that we reserved a specific type of unit-main floor, no steps, a week in advance. We had limited helpers to move our stuff and my husband has back issues already. So I opted to pay extra for a first floor unit. When he arrived to get the unit he was told we had a walk up, because it is first come first serve. Which it does not state anywhere that that is the policy. Or we would have gone to the unit first to secure it, then to the apartment to load up. Why allow reservations if someone can come and take my unit? The staff was helpful, for what we needed them for, considering how busy they were. I had no issues with the building, security, or staff. My main issue was losing the unit I requested.

Louis Fernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Taylor Bendus  |  First Impressions 
Rating:
5.0

The friendliness of the staff was amazing

Nilemorvin Fisher  |  First Impressions 
Rating:
3.0

Uhaul as a company needs to care for its locations with necessary upgrades, old system and equipment gave many of their employees trouble numerous times throughout my storage rental stay. An AC unit leaked into my storage space awhile back and even though I didn’t have the bogus rental insurance, i was not compensated from any of the items I threw out because of water damage. Rental insurance should cover out of control problems like flooding from a storm, not your neglected air conditioning unit!!!

sarah sharp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Klein  |  Overall Experience 
Rating:
5.0

The staff was very helpful and respectful. I wish I had taken the name of the kind woman who showed me my unit. She was wonderful to interact with. All in all, a very positive experience.

Supriya Joshi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lisa skoglund  |  First Impressions 
Rating:
5.0

Another great experience,

Nadine Lentz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Jensen  |  Overall Experience 
Rating:
5.0

The employee that took care of the tour and reservation was friendly, helpful and did all I needed

Kristin McGuire  |  First Impressions 
Rating:
5.0

The person who helped me was so wonderful! I was worried when I heard something went wrong with my reserved unit, but I was then offered the first month for free - which was great. Whoever was working Sunday, 6/28 was really great. The 5pm closing was inconvenient for my move, but I understand.

Abigail Colebaugh  |  First Impressions 
Rating:
5.0

I’m trying to move later in the day to avoid the heat. Later access hours would be helpful.

Laura August  |  First Impressions 
Rating:
5.0

I found the staff at U-haul Self Storage on Lombardy St. in Richmond, VA to be courteous, professional, helpful, and friendly. They were able to handle several customers needs with ease, while going above and beyond to make the customers experience as smooth as possible. I never write reviews but thought the service I experienced was exceptional and deserved some recognition. Thank you.

Christopher Macpherson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

helen noble  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brittney Maddox  |  Overall Experience 
Rating:
5.0

This is a very busy storage rental facility close to VCU. We rented a cargo van and storage unit to store our daughter’s apartment contents. The staff at this location is very friendly and efficient. Kudos to everyone, your doing a great job! Thanks for your help.

Diane Crockett  |  First Impressions 
Rating:
5.0

All staff was amazing! The gentleman at front desk was super helpful and friendly! The woman who showed me the locker space was also super helpful and friendly!

Livia Alfano  |  First Impressions 
Rating:
5.0

I believe her name was Aisha, but she was so kind and so helpful throughout the process. There was also a man at the register who was nice, but he seemed like he was having a bad day when I walked in so I just hope he’s better now. But your staff and facilities are great!

Teresa Jones  |  First Impressions 
Rating:
5.0

The only thing that went right with my entire movie is that everyone at 900 Lombardy St. was incredibly helpful. I mean, I was so impressed with the facility and the staff. I will highly recommend Uhaul Moving and Storage at VCU!

Kimberly Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

julia penny  |  Overall Experience 
Rating:
5.0

Great experience. Staff very helpful.

Robert Jensen  |  First Impressions 
Rating:
5.0

I liked the climate controlled atmosphere, and the cleanliness of the facility.

NATASHA WRIGHT  |  Overall Experience 
Rating:
5.0

Aisha, the manager, helped me evaluate a few options. Once I selected a unit, the registration process was efficient and her attitude was exceptional. Thanks for continued good service!

Nancy Sternberg  |  First Impressions 
Rating:
5.0

No issues....Satisfied with the facility. Staff very professtional

GLENN HINTON  |  Overall Experience 
Rating:
5.0

The young people working costumer service and in the lot, were really nice and helpful. Janay, Carvel Carter, were very accommodating. We all can complain when something is wrong, but they got it right.

Harry Waller  |  Overall Experience 
Rating:
5.0

My Uhaul experience was great the staff was friendly the facilities was clean I had no problems

Kimberly Bullock  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Kathrine Nowak  |  First Impressions 
Rating:
5.0

I was crunched for time to move my daughter out of her VCU dorm and your staff could not have been more accommodating.

Gina Colas-Sweat  |  First Impressions 
Rating:
4.0

N/a

Hunter Hutcheson  |  First Impressions 
Rating:
4.0

thanks

mark brandon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MERILYN PATTERSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Markashia Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Ashley Newman  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brian West  |  First Impressions 
Rating:
4.0

Given that we are coming from Northern Virginia, later access hours would be very helpful.

Michael D Levy  |  First Impressions 
Rating:
5.0

I need to rent another uhaul trailer because I have to go back home to Arizona and your company is trying to charge me alot of money

Lisa Hays  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

charish fisher  |  Overall Experience 
Rating:
5.0

Much improved online and customer service compared to a decade ago.

Steven Wallace  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Markus Grant  |  Overall Experience 
Rating:
3.0

N/A

carlos rosa  |  First Impressions 
Rating:
3.0

I only had 1 incident, when moving in one of my bed frame was stolen. I left it on a cart and thought it would be safe till the next morning because the gates be down at night. I was wrong

tracy miles  |  Overall Experience 
Rating:
5.0

Everyone was super nice and helpful, facility well run and organized and clean.

carol traynor  |  First Impressions 
Rating:
5.0

Diana (not sure if this is her name, but it was similar, sorry!) Was UNBELIEVABLY helpful! She was friendly, kind, and very patient with me. She’s great, thanks so much!

Kylie Yang  |  First Impressions 
Rating:
1.0

I only wanted Uhaul storage for 1 month and not to use my card for auto payment. None of my requests were followed. I will never use this facility again.

Ian Crabbe  |  Overall Experience 
Rating:
5.0

The young lady that waited on me was for a professional and kind she knew what she was doing I really appreciated her

LARRY CLANTON  |  Overall Experience 
Rating:
5.0

Great experience. Very convenient and clean. Staff always helpful and attentive.

Sarah Clark  |  Overall Experience 
Rating:
5.0

Easy and secure

Brinlin Maki  |  Overall Experience 
Rating:
5.0

VERY SATISFIED WITH EVERYTHING

Curtis Broadie Sr  |  First Impressions 
Rating:
4.0

I was given great customer service.

Natasha Ford  |  First Impressions 
Rating:
5.0

The facility was close to my granddaughters campus and she was able to go and come as needed.

Contance Dickerson  |  Overall Experience 
Rating:
3.0

Was stated that I would have access 24/7 on U-Haul website. This was false and misleading. It is not the specific locations fault.

Benjamin McLain  |  Overall Experience 
Rating:
4.0

Needs air conditioning

Lillian Boot  |  Overall Experience 
Rating:
4.0

However, I am still being billed for a unit I vacated in August. It's been difficult to find someone on the phone to help with that.

julie Crain  |  Overall Experience 
Rating:
3.0

I was not notified after signing a lease, the hours changed from 24 hour access to closing at 7pm due to homeless individuals sleeping in facility. Hire security instead of inconveniencing customers

KIMBERLY SMITH  |  Overall Experience 
Rating:
3.0

3yrs of fair svs appreciated. 5 🌟🌟🌟🌟 🌟 for Staff's Friendly Customer Svs.

ROSE JOHNSON  |  Overall Experience 
Rating:
4.0

Friendly and professional.

Michelle Youmans  |  Overall Experience 
Rating:
5.0

Had to move yesterday and had extra stuff that I needed to put in storage. Brett was excellent in helping secure a storage unit and was extraordinarily knowledgeable and answered all my questions. Thx

Edgar Toyos  |  First Impressions 
Rating:
4.0

Nice size unit

GLANDENERA FREDERICKS  |  First Impressions 
Rating:
5.0

Extremely convenient summer storage for our VCU student. Staff are helpful and very friendly. We will use them again next summer!

Patrick Gary  |  Overall Experience 
Rating:
5.0

My first time to use U Haul at VCU and it was an AWESOME experience!!! I give ☆☆☆☆☆ star, 100% % rating and the Gold buzzer.....

Bernardo Pimentel  |  Overall Experience 
Rating:
5.0

This facility is a definite plus right next to the VCU campus. I wish the hours were extended. We had to rush to do it all by 7 pm, and the number of cars/trucks in the driveway area is nuts.

grace benn  |  Overall Experience 
Rating:
2.0

Beautiful, secure location. Weekends chaotic. Overburdened with massive rental vehicle surplus, parking a disaster. Zero consideration for customer parking convenience, loaded with vans.

NATHAN H. SHACOCHIS  |  Overall Experience 
Rating:
5.0

None

Robert Jensen  |  Overall Experience 
Rating:
4.0

More pricey than other units but felt very secure with my things here, staff was very friendly

poppy mason  |  Overall Experience 
Rating:
5.0

Easy to pick up truck and return after hours!

Lynanne Yndestad  |  First Impressions 
Rating:
5.0

I had a great experience! Clean and secure building with fantastic customer service. I will definitely be using this facility again in the future!

bre ferguson  |  Overall Experience 
Rating:
5.0

IMPECCABLE STAFF ANS SERVICE !!!

melissa nobles  |  Overall Experience 
Rating:
5.0

Check in was smooth. Space was adequate for amount I needed to store.

Contance Dickerson  |  First Impressions 
Rating:
3.0

No

nixon Arauz  |  Overall Experience 
Rating:
4.0

I will use uhaul again.

Darlene Woodfin  |  Overall Experience 
Rating:
5.0

Everyone at the Lombardy location is fantastic. Could be more right-staffed for the end-of-month rush...they were doing their best but the demand was extremely high.

Thomas B Throckmorton Jr  |  First Impressions 
Rating:
3.0

there were some nice people but most were surly and not very friendly. They tried to appear friendly but were not very helpful,

Hugh Kodama  |  Overall Experience 
Rating:
5.0

Your staff are direct and on-the-ball. Some staff are decent & some are excellent. The storage room looks clean but I haven't yet moved stuff in so can't evaluate that process.

Mollie Stewart  |  First Impressions 
Rating:
5.0

The manger Lance is the best, he knows what he's doing and he knows how to treat people. I will not go any where else. Thanks Lance you are the best!

GENOVA WILLIAMS  |  Overall Experience 
Rating:
4.0

Staff was prompt and friendly and competent. Access worked well, and unit was adequate. Free carts were great, and first floor climate control was appreciated.

Michelle Youmans  |  First Impressions 
Rating:
5.0

All the young gentleman involved were so polite and helpful. I can't remember their names specifically but they provided excellent customer service for 7am on a cold, rainy day.

Maudell Manuel  |  Overall Experience 
Rating:
5.0

counter agent and other employees were very helpful

Preston Midgett  |  First Impressions 
Rating:
5.0

Staff were great help in getting the unit leased.

David Wiles  |  Overall Experience 
Rating:
3.0

Storage was average, but if you make a monthly payment and then move out a few days later, you will not get the balance of you payment back so check before you rent.

donna crusoe- grant  |  Overall Experience 
Rating:
5.0

Great experience! Cavell Carter was the rep that helped me. He was FANTASTIC! Quick, efficient, answered all my questions. Proffessional and kind! It was very busy that AM, all 3 reps were pleasant!

Karin Dean  |  First Impressions 
Rating:
5.0

I don''t do comments.

RICHARD HARRIS  |  Overall Experience 
Rating:
1.0

I was given false information and overcharged!!!!!!!!!!!

armaria wright  |  First Impressions 
Rating:
5.0

The staff here was courteous and helpful. The van we rented was brand new. The storage unit was clean and well lit. Security precautions are great. Convenient location to VCU.

julie Crain  |  First Impressions 
Rating:
2.0

I requested to speak to the manager and I never heard from him. I wish U-HAUL cared enough about their customers and ensure their satisfaction. I am still a customer in their shop. Hope to hear back.

nixon Arauz  |  First Impressions 
Rating:
1.0

Female DYKES WERE HIRED TO HARASS FEMALE OCCUPANTS. THE PROBLEM IS WOMEN DONT FEAR COOCHEE, HOW PAINFUL IS IT?LETS TALK ABOUT GANG RAPE BY MEN, THAT HURTS. DYKES ARE DUMB AND DISCUSTING💒🎓🍷🎵!

Nema Cartwright  |  Overall Experience 
Rating:
5.0

Nice facility with pleasant staff.

Marcus Odom  |  Overall Experience 
Rating:
5.0

So friendly, professional and helpful throughout the whole process, highly recommend!

Naomi Beecroft  |  First Impressions 
Rating:
1.0

Customer service inside maybe nice Janay helped me today. The call center/customer service was not friendly this time around. 24 hr service was not available yet offered when I originally got the unit

Nakiah Respass  |  Overall Experience 
Rating:
5.0

Loved the staff and my storage was clean no bugs. I will definitely use there service again in the future.

Latoya Powell  |  Overall Experience 
Rating:
5.0

Thanks for everything

Chantel Mapp  |  Overall Experience 
Rating:
4.0

I reserved a 5x5x8 and a Uhaul van for Mon. 5/13/19 at 2.Conformation received by email. When I arrived the storage space was given away. I had to pay higher price,disappointed, but service was great.

Sandra Parker  |  First Impressions 
Rating:
5.0

IMPECCABLE SERVICE !! CAVELL AND BRITT WERE OUTSTANDING ! we had ONLY15 mins on Friday & Saturday to get my daughters items from VCU to ur facility. WE PULLED IT OFF ! WE WERE ECSTATIC !!!!

melissa nobles  |  First Impressions 
Rating:
2.0

The customer service on both occasions before move in and on move in was bare minimum. I was not told that a reservation was needed . Rates misquoted, no assistance with flat bed dolly’s.

yvonne kane  |  First Impressions 
Rating:
1.0

On pick up Dianna was very helpful. drop off I experienced the worst customer service ever. Fire Lance immoderately. Rude, inpatient, paperwork was more important that the customer in front of him

Robert Rodney  |  Overall Experience 
Rating:
4.0

The staff was great, the facility was secure, but it was not well-ventilated during painting. My things seemed to off-gas this smell for several days after taking it out, which I'm very sensitive to.

Leahh Edwards  |  Overall Experience 
Rating:
2.0

We went to the Uhaul place at around 4pm and we rented a truck for 24 hours and also a storage unit. He failed to tell us that all the units deny access after 7pm, so we get there with a truck full

Hailey Dunagan  |  First Impressions 
Rating:
4.0

The staff was very friendly.

Christopher Pokorney  |  Overall Experience 
Rating:
5.0

No problems whatsoever . Friendly staff and excellent service was provided all the time

Bryan Poole  |  Overall Experience 
Rating:
4.0

The only problem was it stayed cold during Winter months...I guess that's the benefit of the climate controlled units.

Shereice Hunter  |  Overall Experience 
Rating:
5.0

Everyone was very polite and professional. We rented both a truck and storage room and were given a tour of the facility and explained the process for getting in and out of the building.

Kathryn McConnell  |  First Impressions 
Rating:
5.0

The service was fast and the customer service was top notch. Brit and Ben helped us with all of our needs. We will return.

donna crusoe- grant  |  First Impressions 
Rating:
4.0

good experience

Dean Lynch  |  Overall Experience 
Rating:
5.0

All staff were very helpful & detailed in their explanations of service options

Chris Wood  |  First Impressions 
Rating:
3.0

N/a

Antwon Anderson  |  First Impressions 
Rating:
3.0

The only thing that you had to wait for a long time to be served due to only two people being there and one was a trainee on a busy Saturday. But overall is was ok, I use that storage facility often.

PORSHA KELLY  |  Overall Experience 
Rating:
1.0

This location charged me twice for a unit I had moved our of and even when they refunded me the money charged my card again. I talked with three separate people from this branch about these problems.

michael anderson  |  Overall Experience 
Rating:
5.0

Lance and his team are extremely helpful and professional; couldn't have asked for a better overall experience. Truly a great location and courteous staff. Wynn

wynn lalonde  |  Overall Experience 
Rating:
1.0

They Charge Me $900 For A Locker I Been Canceled And Signed The Papers For, Had To Cancel My Bank Because Of The Negative $900 Overall Thanks For The Storage But I will Not Come Back

inika mcrae  |  Overall Experience 
Rating:
1.0

I don't have anything nice to say about your staff at this location

Pam Brunson  |  Overall Experience 
Rating:
3.0

I moved from the area had hard time for two years to update my account ... not going to be negative... but management worked with me when they recvd my messages . Here is to a new year and beginnings.

SHONTE RIDLEY  |  Overall Experience 
Rating:
5.0

Very secure place. Employees where great and I would use this place again if need be.

SHELLY HORN  |  Overall Experience 
Rating:
5.0

.

Saquandreanna Wingfield  |  Overall Experience 
Rating:
5.0

Efficient and effective.

Kip Hart  |  Reservation 
Rating:
5.0

Was nice and convient

Maria Farmer  |  Overall Experience 
Rating:
2.0

There was no electric light in the unit. If I didn't bring my own lamp (not just a flashlight but a actual battery operated electrical lamp, I couldn't see beyond 2 feet into the unit.

Alan Bobowski  |  Overall Experience 
Rating:
1.0

I never moved in. The rep didn't have much information for me on the check-in process nor did he have a number or an idea of another location that could better assist me when there are 2 more nearby.

Essence Rowe  |  Reservation 
Rating:
5.0

Ev e rybody was great, very helpful and understanding. They treated me and my friends wonderful. Thank you so much!

mona garrett  |  Reservation 
Rating:
5.0

N/A

Shemeka Lewis  |  Overall Experience 
Rating:
1.0

LOCK OUT WITH MY BELONGINGS IN THE HALLWAY AND MY UNIT LEFT OPEN. STAFF VERY RUDE ABOUT IT AND REFUSED TO TRY AND HELP ME. HAPPENED TWICE.WHEN I DO MOVE OUT I WILL NOT USE U-HAUL AGAIN

CONSTANCE L MUWWAKIL  |  Overall Experience 
Rating:
5.0

A great place

LEROY BRAXTON  |  Overall Experience 
Rating:
5.0

Very convenient

Zainot Martin  |  Overall Experience 
Rating:
3.0

People should be able to access thier storage 24hr

latricia leeper  |  Overall Experience 
Rating:
5.0

Will be back when needed. Thanks. Thanks

Richard Godfrey  |  Overall Experience 
Rating:
2.0

Rather not comment.

Arjenette Campbell  |  Overall Experience 
Rating:
2.0

I had a basement room and the light in the basement wasn't too bright so it made moving in and out hard. Also when I moved my stuff out I noticed mold on some of my stuff.

KRYSTAL BARBEE  |  Overall Experience 
Rating:
1.0

I booked a storage unit that was temperature controlled. I was told one would not be available the DAY OF MOVING and that if i wanted to have a storage id take what i can get. Im 26 and shes uneducate

james neal  |  Overall Experience 
Rating:
5.0

Great service

Briana Stewart  |  Reservation 
Rating:
4.0

It was a convenience for my son.

Cynthia Miller  |  Overall Experience 
Rating:
5.0

I think it's one of the best facility in Richmond area as far that old warehouse feel, maybe in the US I know there are better newer location around.

ERIC BYRD  |  Overall Experience 
Rating:
4.0

the manager that I usually speak with is very kind, patient and very good listener. her name which is different but it starts with a S. She has a cold right now and I hope she is feeling better.

Keemonie Hodges  |  Overall Experience 
Rating:
2.0

The sign-up process is more complicated and time-consuming than it needs to be.

ROBERT HOLYER  |  Reservation 
Rating:
5.0

The service couldn't have been any better for either our truck rental or the storage room. We plan to continue as a repeat customer.

chris kotarides  |  Reservation 
Rating:
3.0

Reservation for storage does not mean it is available at the time we arrived, both times. Very frustrated! Conf email need to specified the type of storage reserved, size, temp control etc.....

Trang Vu  |  Overall Experience 
Rating:
1.0

Just randomly signing up people for auto pay after they tell you NOT to. Writing down credit card numbers and paying without permission. Nasty location. Extremely rude people. Never answer the phone.

VICTORA DAVIS  |  Overall Experience 
Rating:
5.0

Great experience . Thank you very much

Michael Schmidt  |  Overall Experience 
Rating:
5.0

It was a great experience, moving with Uhaul. Dwight was such an upbeat and professional employee! I can’t wait to come back

Myranda Hill  |  Overall Experience 
Rating:
3.0

You need to have more employees working during busy times. 1 person getting trucks 2 people behind the counters on a Saturday??????

George McCarron  |  Overall Experience 
Rating:
2.0

Very friendly staff but very understaffed. I waited in line for 30 minutes just to buy boxes and bubble wrap. There was only one person working inside on a Saturday.

Morgan Richardson  |  Reservation 
Rating:
2.0

The storage facility was severely understaffed, with wait times in excess of half an hour for very short lines. The storage facility had an obvious roach infestation and was smaller than listed.

Aaron Smith  |  Overall Experience 
Rating:
5.0

Flawless experience

Lizzette Campbell  |  Overall Experience 
Rating:
4.0

no comments

herman bunch  |  Overall Experience 
Rating:
5.0

Could not have been a better experience!

Susan Langfitt  |  Overall Experience 
Rating:
4.0

Access hour is short. When I went to at 8, there were already closed I could not access there. But I am satisfied.

claire kang  |  Overall Experience 
Rating:
4.0

The only reason this worked was because of Sierra. Not sure of the spelling of her name but she was the best.

Charles Lewis  |  Overall Experience 
Rating:
5.0

Friendly and informative customer service.

Cheryl Leonard  |  Reservation 
Rating:
5.0

Moving is hard but the staff at U haul made it easier with their friendliness and helpfulness,

Sonja Lopez  |  Overall Experience 
Rating:
4.0

Should have more desk resources close to closing. Long line to merely check out

coleen michael  |  Overall Experience 
Rating:
1.0

waited in line for an hour to simply ask a question. Charged for a lock I never received Discovered the 24 hr access wasn't real, and we were locked out. Had to abandon a valuable dresser.

Steve Price  |  Reservation 
Rating:
1.0

One person working at the service desk, long lines of frustrated people, customers previously waited on allowed to just come up to the front of the line. My unit still was not ready after all of that

Kevin Turner  |  Reservation 
Rating:
5.0

Made our moving a lot easier having this uhaul facility so close. It is well run, clean, efficient with kind and helpful staff. Thank you.

Grace Kaminski  |  Overall Experience 
Rating:
3.0

You had a couple of people that were rude and not helpful

Deborah Jackson  |  Overall Experience 
Rating:
5.0

Your staff is great and very helpful. Place is clean and well-maintained. Thank you for a great experience!

Rebecca Lipson  |  Overall Experience 
Rating:
4.0

At first they thought we had used it for 200 miles @ $1.29 per mile. When in fact we had only driven a round trip of 7 miles. It was adjusted correctly.

Barbara Murray  |  Overall Experience 
Rating:
4.0

Good!

June Butler  |  Overall Experience 
Rating:
5.0

AAAAAAA+++++++

mark saunders  |  Overall Experience 
Rating:
5.0

My experience with U-Haul was without complaint.

LAVERNE ANDERSON  |  Overall Experience 
No reviews have been submitted for this location.

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