Customer Reviews for U-Haul Moving & Storage at Uptown

2,645 reviews

800 28th St N   Birmingham, AL 35203
(under the U-Haul water tower, Across the street from Crane Works)

(205) 730-7821

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(205) 730-7821

800 28th St N
Birmingham, AL 35203
(under the U-Haul water tower, Across the street from Crane Works)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Aneisha Williams 
Rating:
5.0

Very nice friendly knowledgeable custom service

Louise Madison 
Rating:
5.0

Customer did not leave a comment.

Crystal Reaves  |  First Impressions 
Rating:
5.0

Denescia was very knowledgeable and helpful. It was a very stressful day for me and she helped ease my stress level. I would definitely recommend this location

Crystal Reaves 
Rating:
5.0

Blane was excellent

Joseph Forsyth 
Rating:
5.0

Great customer service! Blane was very kind and helpful!

Adam Webb 
Rating:
5.0

Keep up the great work

Troy Goodman 
Rating:
5.0

Customer did not leave a comment.

Cory Chapman  |  Overall Experience 
Rating:
5.0

Denesca, was very helpful and knowledgeable about the steps to take to help keep the customers on secdule with there plans. When reservations get mixed up our you can't get in contact with store by phone, she can answers.

Jon Buchanan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keundra Lewis  |  Online Move In 
Rating:
4.0

We were shorted a few moving blankets. Customer service and the Uptown location quickly responded and ultimately credited us for the error. Thank you for the attentive customer service.

David Sisk 
Rating:
5.0

Customer did not leave a comment.

GROVER BURCHFIELD  |  First Impressions 
Rating:
5.0

Staff there was outstanding. Great energy and attitude. Appreciate their help.

KEVIN GROSS 
Rating:
4.0

Customer did not leave a comment.

Wakwanza Jasiri 
Rating:
5.0

Customer did not leave a comment.

denisha grayson 
Rating:
3.0

The staff was really nice, but the system to upload your Drivers License to was down so what should've taken 5 minutes took 25 minutes. The checkout lady did offer to let me keep the vehicle longer to make up for it, which was nice of her.

Georgia McGee 
Rating:
4.0

Customer did not leave a comment.

Rhonda Parker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hayley Price 
Rating:
2.0

Train your employees.

Thomas Mercier 
Rating:
1.0

I had a reservation originally scheduled for 3/1…someone from U-Haul changed the date to 3/27 (I have a screenshot of the original reservation confirmed by U-Haul). When I called to change it back, they told me it would be here by 3/7 which is unacceptable. I also received a text from U-Haul stating that my box was ready for pick up on March 2nd, so I asked my movers to get it earlier…they obliged. When they came to pick it up, the location where it was supposed to be picked up told us it hadn’t arrived yet. This is the second time in under a year I’ve had issues with U-Haul. If I can help it, I’ll never patronize this business again.

James Dunn 
Rating:
3.0

Unfriendly, not warm and welcoming at all. Seemed put out I was there.

Dean Holland 
Rating:
5.0

Customer did not leave a comment.

Leslie Goins 
Rating:
5.0

The staff treated us with hospitality and curtesy

Demetrius Preyer  |  First Impressions 
Rating:
5.0

Nothing was a great experience overall and quick and painless

Jason Hammett 
Rating:
5.0

Customer did not leave a comment.

Richard Gerger 
Rating:
4.0

I love being able to self return, thanks. The location is cool, but I feel unsafe there at night.

Jen Kno 
Rating:
5.0

Excellent experience. Your associates were awesome!

Harold Powell 
Rating:
5.0

Neither at pickup or drop off would the online app work. I even solicited the personnel at both locations to help and they could not get the app to work either. Disappointing.

Andrew King 
Rating:
5.0

Customer did not leave a comment.

Paulette JOHNSON 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Rotan 
Rating:
4.0

Customer did not leave a comment.

Charles Hutchens 
Rating:
5.0

Customer did not leave a comment.

Teri Bundy 
Rating:
5.0

Great Customer Service... Keep The Employees Y'all Got... They Are So Respectful and Caring and Understanding.

michelle hill 
Rating:
5.0

Customer did not leave a comment.

Rashata Lee 
Rating:
1.0

First of all the truck wasn’t pulll like it supposed to they did send road side I could do but one load and I had more then one I took the truck back and told them about it I was very disappointing

RENITA ADAMS 
Rating:
4.0

Customer did not leave a comment.

Shuji Itoh 
Rating:
5.0

Customer did not leave a comment.

Todd Cutler 
Rating:
5.0

Customer did not leave a comment.

Deondra Ramsey  |  Overall Experience 
Rating:
4.0

The person working there was battling some issues of his own, and not immediately available.

Jen Knott 
Rating:
4.0

Customer did not leave a comment.

Thomas H Hames 
Rating:
4.0

Customer did not leave a comment.

Alaina Waldrop 
Rating:
3.0

Customer did not leave a comment.

Sergio Peralta 
Rating:
1.0

The inside of my U-Haul was absolutely filthy when I received it. And then I go drop it off at the drop off location and I GOT CHARGED for someone else’s mess. I will not be using U-Haul again especially with the express towing location the communication was absolutely poor when I got there they did not have anything ready for me and I had to call and wait until someone else arrived and had to go through someone else on the phone to finish up a process would HIGHLY not recommend.

Shauna Stottlemire 
Rating:
5.0

Customer did not leave a comment.

Kelly Niblett 
Rating:
1.0

I will NEVER rent another product from your corporation. Unprofessional does not even adequately describe your company. I clearly communicated my needs during the initial rental of the trailer. These needs were completely ignored and threatening communications were implied until the trailer was returned. Clearly it is a complete lack of communication on your corporations part to ensure that things arr concluded in a respectful manner.

John Ballew 
Rating:
5.0

The employee was so nice. I would go back again.

Alicia Williams 
Rating:
5.0

I requested to drop off in the area I moved to and had to return the vehicle downtown.

Michael Nuss 
Rating:
5.0

Customer did not leave a comment.

kirk koerber 
Rating:
5.0

Customer did not leave a comment.

Dwight Davis 
Rating:
5.0

Customer did not leave a comment.

John Henry 
Rating:
5.0

Customer did not leave a comment.

Anita Smith 
Rating:
5.0

Keep doing what you do.

Dickson Onwuma 
Rating:
5.0

Customer did not leave a comment.

Jose Colon 
Rating:
5.0

I just want to say thank you to the staff. They were always kind friendly and so supportive and helpful. I was very grateful.

Dawn Smith  |  Overall Experience 
Rating:
1.0

I got the truck on 1/4 of a track took it back at a half she wouldn’t credit the gas back and tried to charge my card 58 dollars

Kadijah Palmer 
Rating:
5.0

Ellise was very friendly and they also have a good manager there

LAWRENCE HARRIS  |  Overall Experience 
Rating:
5.0

The lady that helped me she was nice and very helpful and helped me get the dolly in my car

NIMONE JACKSON 
Rating:
5.0

Uhaul updated with USB plug to charge my phone vs the lighter adapter. Nice

Leslie Cobb 
Rating:
5.0

Customer did not leave a comment.

Bill Gregg 
Rating:
4.0

Customer did not leave a comment.

Robert M Tindle 
Rating:
5.0

Customer did not leave a comment.

Armenthia Smith 
Rating:
5.0

What I liked most about this rental experience, was the location. It is my belief that large corporations like Dollar General and Walmart should help small towns by establishing in Main Street where the death of small towns begins. Those stores could profit as well as support the community if they did so. I really appreciate that U-Haul has taken over an abandoned building and saved it, and the history along with it.

Jen Kno 
Rating:
5.0

The AC was not working.The switch was faulty. It was returned by another customer a few minutes back. It was shown to the staff there and they apologized. But couldn't find another truck in such a short notice. So I needed thr truck, so took it. But the staffs were very respectful

Abraham John 
Rating:
5.0

Customer did not leave a comment.

Asif Mulla 
Rating:
2.0

Tv was stolen from unit. When trying to move out no staff was in office or front desk but outside in car smoking.

Ayanna Chambers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VINCENT R HODGES 
Rating:
5.0

All good. Customer service was great.

Teodora Nicola 
Rating:
5.0

Customer did not leave a comment.

Michael Brown 
Rating:
5.0

Very friendly and helpful staff. Blane was super nice and professional. The facility was clean and modern. The storage unit was excellent.

MONICA THOMAS  |  First Impressions 
Rating:
1.0

Employee started huffing and puffing because trailer couldn't be backed into spot for return. Said I am making him work now, and he refused to take trailer off vehicle and put into spot. I had to do that for him. Said f*** you you do it then. He then said you better watch out im going to f*** you up, saying i won't do s**t, and would not give me his name.

CHRISTIAN TOGMUS 
Rating:
5.0

Customer did not leave a comment.

carinthia malone 
Rating:
5.0

Customer did not leave a comment.

Sabrina Barnes 
Rating:
3.0

My whole Uhaul experience was horrible not with the specific location where my husband and I picked up the truck but we did have a issue with pickup location as well. At pick up everything was running smoothly until we paid was informed the truck was down street on the side and it was, informed the agents in store the truck wasn't where they said it was and had to waste additional time for them to finish other people transaction at the register although we paid first and felt as we got pushed back to the end of the line with having to wait again my husband was even more upset because he had to walk down the street with an appliance dolly in the cold. Uhaul change our reservation from the original location to another one and the location they changed it to no one showed up to work. Which they had to find us another location to pick up from. Drop off location was also horrible we got storage unit at the drop off location finish unloading everything and couldn't check in the truck which was at 4:09 pm store didn't close until 10pm the agent at drop off told us when we finish unloading put truck on top of the hill and bring the key to check in but he was gone, left note said he'll be back in 20 mins we sat and waoted over 20 mins which turned to 40 to 1hr. I call the phone to store which wa routed to the agent phone we assured us he had to leave and pick up his daughter from school and on his way back and was on a specific street which wasn't far. Second time when I call he told us to pit the key on the back of the truck and when he return he'll check it back in. That didn't never happen. I did call the following day reported the issue his manager Cierra went ahead and got the truck checked in, said the agen had a family emergency which no one in management was notified of and she was going to get on him. Not only did my Uhaul experience affect my husband and I but it affected other customers as well that sat outside waiting on the agent to return back which he didn't and they couldn't even get a truck to move. We sat a goal to have our keys returned back to our rental company before they close that Friday which didn't happen because Uhaul delayed our time through out that day. Never had a bad experience until 12/29/23 with renting with the company. Moving isn't easy nor a cake walk and U-haul didn't make easier on our part which should have been less stressful.

Nakesha Shank 
Rating:
3.0

Not let people reserve trucks that are unavailable

Jylha Horton 
Rating:
5.0

Customer service person was amazing

Michael goldberg 
Rating:
5.0

We got in and got out. It was a quick return.

Ariel Baughman 
Rating:
3.0

Customer did not leave a comment.

nathen Freeland 
Rating:
4.0

Equipment had some minor damages to the exterior but drove just fine ofcourse. The woman working behind the desk was a fun spirit, made me enjoy getting the uhaul. I think the price is fair but on Sunday it would have been less per mile for some reason. Anyhoo 4.5 stars thanks

Johnathon DeLuca 
Rating:
5.0

Customer did not leave a comment.

MAXIMILIAN MADDEN  |  First Impressions 
Rating:
4.0

Service was great.

katrina johnson 
Rating:
5.0

Customer did not leave a comment.

LACEY DAVIS 
Rating:
5.0

Customer did not leave a comment.

Kenneth Cooley 
Rating:
5.0

Staff was friendly and helpful.

Laura Mason 
Rating:
4.0

Customer did not leave a comment.

SUZAN MCFADDEN 
Rating:
4.0

Customer did not leave a comment.

Russell Woerner 
Rating:
5.0

Just Maintain Your Consistency! This location strives for Excellence!

Gregory Thigpen 
Rating:
5.0

The manager Chris was great. Very knowledgeable and helpful.

Joel Bryant 
Rating:
3.0

Customer did not leave a comment.

Gary Howard 
Rating:
5.0

Customer did not leave a comment.

Jabreeiah Norwood 
Rating:
5.0

You could give me the $50 guarantee! This was the 2nd location uhaul sent me to the 1st one didn't have The vehicle I reserved check your records/

Ronald Simpson 
Rating:
5.0

Customer did not leave a comment.

Jerald Byrd 
Rating:
4.0

The signs to enter could be better. The people were great.

Jim Andrews 
Rating:
5.0

Customer did not leave a comment.

Tyler Johnson 
Rating:
3.0

Customer did not leave a comment.

James Newsom 
Rating:
3.0

Unfortunately the agent was filling in for someone and therefore not as well informed. I arrived and as my storage rental was processed I stated I needed to gas up the truck., the agent stated that I should wait until after moving in the unit. Note: A lock was not provided in the unit as the agent stated it would be. Which caused additional delay as we spent time searching for a lock I could use amongst my belongings to be stored. Wed already had to return to the check in counter as we couldn’t initially access the floor the unit was on. Note: I’d was told when booking my unit would be in the first floor. Yet learned once there it wasn’t available. Do to circumstances I we just decided to go with a smaller size unit. I was then charged additional for an extra day after yet again having issue with your app not functioning properly, multiple times it didn’t recognize your location as the correct location. Then required repeat uploads, with it requiring us to restart the process repeatedly. It’s too much of a hazel to rerun a truck using your app.

hannah grayce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Santonio Gardiner 
Rating:
3.0

The truck was in really bad condition. The driver door did not close properly and cold air and wind was coming in. Very loud and cold throughout my move.

Kliber Salinas 
Rating:
5.0

Customer did not leave a comment.

Cherly Nicholson 
Rating:
5.0

Customer did not leave a comment.

Tommy bush 
Rating:
1.0

Customer did not leave a comment.

Ben Chiodo 
Rating:
3.0

Customer did not leave a comment.

menervia fletcher 
Rating:
5.0

Service was excellent!

Bruce Sladick 
Rating:
4.0

Two people on pick-up would have been better.

Kerry Holeton 
Rating:
5.0

Customer did not leave a comment.

Anthony Davidson 
Rating:
5.0

Customer did not leave a comment.

Ora Wilson 
Rating:
5.0

Excellent as always

John Gosart 
Rating:
5.0

We were originally scheduled to pick up at Maples Corner at 2831 29th Street North. When we arrived the truck was on the curb, but the Maples Corner was closed and nobody was there to give us the keys to the truck. U-Haul should cancel their contract with Maples Corner and stop allowing them to be an agent. They cost us over 1.5 hours on our moving day. In addition, they are located in a very sketchy area of town and we did not feel comfortable.

Christopher Greeene 
Rating:
5.0

Customer Service and the representatives at the first location I made a reservation at where absolutely terrible. I had everything that was needed for my reservation and was first told no trucks were available then secondly that I was still unable to rent. This was a waste of my time. The first location was 3028 Bessemer Rd Birmingham Al 35208 (Fairgrounds)

Sabrina Ellington 
Rating:
5.0

Customer did not leave a comment.

Rasheed Boyd 
Rating:
5.0

The staff was extremely kind and helpful when I was signing up. The facility is exceptionally clean and the instructions on how to get to my unit were so helpful. It was a wonderful initial experience!

KENDYL CROOKS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Julia BlueEdwards 
Rating:
5.0

Customer did not leave a comment.

Brian Stokes 
Rating:
5.0

The staff at this location were wonderful and accommodating!

TIRA CRENSHAW 
Rating:
5.0

Customer did not leave a comment.

Brandon Lett 
Rating:
1.0

The truck was in bad shape.the driving availability was bad. Turning and every bump would though us in the air. I do not think I would ever rent from uhaul again first and last time. This company charges you for every little fees

Sherry Lacey 
Rating:
5.0

Staff was very friendly and helpful!! The storage rental process was convenient and quick.

Holli Alexander  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kecia dixson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Imani Washington  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherita Mathis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah Reese  |  Overall Experience 
Rating:
5.0

Parking lot is the only down fall

Raymond Grubba  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT ADAMS  |  Overall Experience 
Rating:
1.0

I still haven't gotten my storage unit yet. Noone assisted me when I came to rent a truck. I would like to get my unit this weekend please

Khristien Kelly  |  Overall Experience 
Rating:
5.0

Ms Calena walked me view units … big thumbs up. When she needed help at the register two of her coworkers gladly chipped in to help whim shows teamwork and that’s always a plus at a job

Nachite Sager  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Khristien Kelly  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Yamia Battles  |  Overall Experience 
Rating:
5.0

Great team yesterday!

Gregory Martin-Snipe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TAMMY JOHNSON  |  Overall Experience 
Rating:
2.0

I did not receive my appliance dolly that I reserved. The lady at the front desk was great and explained why the dolly was unavailable. She called the fairgrounds Birmingham location and asked if they could hold a dolly for my to pick up and bring back once I returned from moving. We went to the fairgrounds location and it took 10 minutes before we were even acknowledged. We were only acknowledged because my fiancé went to the front desk and approached the customer service representative. The guy at front desk was very rude and said no one had called their store requesting for a dolly. We wasted gas and mileage traveling to their location for a dolly we never received. Communication and customer service should be better.

April Attical  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RJ Berry  |  First Impressions 
Rating:
5.0

The lady that was there that night was helpful and so nice, she was so understanding when I had to get another storage because the one I place online was too small.

Shaneithia Frost  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shenikia Fitts  |  Overall Experience 
Rating:
5.0

The staff and facility was AWESOME, very helpful and a pleasure to do business with. U-Haul EXCEEDED our moving needs at a reasonable cost. Thank you so much, keep up the good work. Again Thank You!

Larry Papp  |  Overall Experience 
Rating:
1.0

I canceled my storage unit on June 29th why am I getting a email today on August 15th saying it wasn’t canceled until yesterday August 14th how is that even possible. This is unacceptable and needs to be corrected

Terrell Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mortavius Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Myssoline PIERRE  |  Overall Experience 
Rating:
5.0

I had a great experience that could have turned into a nightmare with my moving out of my apartment but Blaine the Manager could not have been more caring and help me thru my whole process and logistics and I just wanted to say Thank you!!!

Allison Christian  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN MCMASTER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Dentremont  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lacey Callahan  |  Overall Experience 
Rating:
1.0

This man was so mean and very agitated while assisting me.

AYOMIDE SANUSI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert woods  |  Overall Experience 
Rating:
2.0

Overall experience with Birmingham location and staff was great, however my overall experience with U-Haul was worst that horribly unacceptable. Still waiting for a call from supervisory / management representative, nearly seven days since I first requested to speak to someone. I have over 30 years managing luxury hotel, now currently serving as Customer Experience consultant / trainer. Couldn't possibly grade the poor response of team U-Haul any lower.

Eduardo Ponder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carol Amerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quintina Graham  |  First Impressions 
Rating:
5.0

Very pleasant experience.

FRED PRIMM  |  Overall Experience 
Rating:
4.0

Everything is great

SHARON CALHOUN  |  First Impressions 
Rating:
4.0

from initial contact everyone was very helpful and professional I have already given your contact information to another, thank for your assistance, the convenience of your location was also helpful

Louise Lewis  |  Overall Experience 
Rating:
3.0

I would have given it 5 stars, but both of the women who were working there were very short and unfriendly…. Not the best attitudes to have with people who are going though something as stressful as moving. Happy with everything else.

Stephanie Hazen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vicki Kersey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DOMINGO IRLAS GUERRERO  |  Overall Experience 
Rating:
5.0

Never had a better experience with my moving and storage experience than I received the past few days.

Anthony Payne  |  First Impressions 
Rating:
4.0

The staff was very friendly and professional. Adding at least one more flat float would help when more than one customer is moving in, with the understanding that they must only used one when other customers arrived.

Phillip Giles  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

LARRY JACKSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHANTEAL WEBB  |  Overall Experience 
Rating:
5.0

I truly love putting my stuff in storage there were kind and friendly and if you ask him a question they gave it to you right away so that was good

DEMETRI MERRITT  |  Overall Experience 
Rating:
5.0

Big thanks to the friendly helpful staff.

Dawn Smith  |  First Impressions 
Rating:
4.0

More Helpful Cart or Pushers .

Tyronnda Bethune  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YOLANDA FISHER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Dalton Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WESLEY LEE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANYELLE BROWN  |  Overall Experience 
Rating:
5.0

Very pleased with the service. Easy access to everything you need , they work with you as much as they can and don’t give you a hard time. Thanks U-Haul for making my move so much more easier .

JUANITA TOOMBS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REGINALD WRIGHT  |  First Impressions 
Rating:
1.0

I had to move out the storage into a outdoor the storage because the indoor storage was roach infested. I check on my outdoor unit a few month late . Rain somehow got into my storage and a lot of my items got mold on it . If I could give this storage unit a 0/10 I would.

Tylisha Brown  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Olivianna Calmes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANYELLE BROWN  |  First Impressions 
Rating:
4.0

I think agents should have the ability to check ahead of time for storage availability. It would have saved us the hassle xtra miles and fuel.

Tonya Lott  |  First Impressions 
Rating:
1.0

No light on my aisle.. No cart / dolly at move out. No one would answer phone or call button for assistance. Too ridiculous to access building and elevator, going AND coming

Jennifer Oestrike  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Keywandy Rolley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yarlleina hardy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheletha Weatherspoon  |  Overall Experience 
Rating:
5.0

Exceeding pleased with every staff member I interacted with. Kudos to the manager for such a well-run establishment. I have never been to a better run U-Haul facility.

Candace Runnels  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Lysharica Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Merceedes Jenkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teiah Pertillo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teiah Pertillo  |  Overall Experience 
Rating:
5.0

The staff was very helpful.

VALENCIA JONES  |  First Impressions 
Rating:
5.0

Great service and great staff members

Deonte Perry  |  First Impressions 
Rating:
2.0

I don't like the way you all charge too many late fees I will never use U-Haul again I been a good customer for years but no more you all are extremely too high

CHRISTOPHER PRUITT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monshay Hough  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRACY SHERROD  |  First Impressions 
Rating:
1.0

The store manager was never around when needed. I spoke with her on numerous occasions about my account and she told me one thing and did another even indicated that I was lying. I didn't appreciate her attitude nor her tone. There was only 1 young lady running the store when I was trying to handle my business and she was in training. The manager should have never left her alone. The store is handled in a very unprofessional manner. I was charged the full amount for my account even though the manager reassured me I wouldn't. I am a very dissatisfied customer.

Karlaina Wilson  |  Overall Experience 
Rating:
3.0

Great staff, but I had to sign a contract that I wasn't able to read first. While I was there, a guy who bought a storage auction had some items that were missing. I was required to have a disc lock but the disc locks they had were not good. Overall good management but awful administion by Uhaul Corporate.

Phillip Pearson  |  First Impressions 
Rating:
5.0

Excellent service

RITTER POSEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALBERT ADAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole Woodruff  |  First Impressions 
Rating:
1.0

The staff had me waiting two hours for my storage paperwork and after I got it found out it was wrong and also no access Number was given so I had to keep my truck load til next day and get paperwork corrected which employee pulled a gun on my son because he was angry due to there mistake ....

Shade AND Feli Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

XVAIR ROBINSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IAN SUPER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALFRED KNIGHTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheletha Weatherspoon  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

carla Brackett  |  Overall Experience 
Rating:
5.0

The general manager was very nice and helpful the staff was really friendly I will be returning to this location.

Reco Walker  |  First Impressions 
Rating:
3.0

When I first moved into the unit, the woman setting everything up was extremely rude. She didn’t care about helping me get my account set up. It took 3 different people before someone finally helped me get the online account set up where I could pay online. Everything else was fine.

Joseph Barclay  |  Overall Experience 
Rating:
1.0

I did not realize that the facility had red dirt floors until moving out. Some of my items and my daughters wedding dress were ruined. I had two storage areas. I am very, very disappointed with the end results.

Lisa Baldwin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Avalon Teasley  |  Overall Experience 
Rating:
5.0

No problems encountered at all. This location/building is very well suited for storage.

Jeff Griffin  |  Overall Experience 
Rating:
1.0

Scam company is a scam.

HANNAH LOWERY  |  Overall Experience 
Rating:
3.0

The only complaint I really have is the customer bathroom in the storage facility the toilet was constantly plugged and over running with urine and feces

Duane Freeman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alfred East  |  First Impressions 
Rating:
1.0

My storage unit was locked within 20 days of me moving in due to an employee failing to put my rental in the system although I had a physical contract. Even after verifying that I was occupying the unit, an employee still failed to update the information which resulted in my not being able to access my belongings. Even after they realized it was an error in their behalf, the manager called me later that day to tell me it will be a lock placed back on my unit due to a balance of over 1k even though I had only occupied the unit for 20 days and the 1st payment was not yet due. She hung up in my face after telling me I had an attitude with her about MY belongings. They realized it was THEIR error again and the manager argued with me on the phone for 30. I immediately got in touch with the area president who immediately saw it was their error and did not understand why the manager would be callling me at all. The employees are 100% incompetent, unprofessional, and have no desire to learn the systems to work effectively for the customer. Would not recommend this locations.

Anyia King  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Sareena Patterson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

TIFFANY WALKER  |  First Impressions 
Rating:
2.0

Lady took hours to do our contract ,then gave us a storage that was already locked ,no access key and she was the manger at the unit on 28th street north,bham Al...She messed up my day with being so unprofessional ..Her name was Yolanda

Shade AND Feli Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Knydra Ratcliff  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ann Scruggs  |  Overall Experience 
Rating:
1.0

Office staff were fairly helpful. Units felt like they were in a safe environment. But when it comes to the actual units, I cannot provide any positive feedback. Unit is marketed as climate controlled but is basically at the same temperature and humidity as the outdoors during the summer. We also had water damage in our unit which led to mold on several books and textbooks. I would not recommend this storage facility to any friends or family based on the quality of the units.

CHRISTOPHER GRAVES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alessandra Robinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alessandra Robinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Willis  |  First Impressions 
Rating:
5.0

Great experience

winnifred james  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MEDHA Dubal  |  Overall Experience 
Rating:
1.0

The general manager and two ladies in the office helping me did the best they can despite the horrendous experience and issues I had. Not only are there bugs everywhere and are now going to be in all my things. But I had to pay the guys I hired through uhual moving help an extra 2 hours $160 to move my stuff into 4 separate lockers the night before.

Jessica Napoli  |  First Impressions 
Rating:
2.0

I had to pay a month's worth of storage for 4 days of use this month before moving everything out and closing the account. They need to offer a rebate for the other 26 days its sitting unused (or probably being rented to another customer).

TIFFANY TATE  |  Overall Experience 
Rating:
1.0

The person that set me up with my truck and storage didn't know that the facility doesn't use a card to access it after hours. I was told to use the card and if that didn't work call. I was scheduled to return the truck at 10:15 pm but couldn't use the storage bc it was occupied. It was a waste of 2 days but at least the manager didn't charge me an extra day with the truck but I had to drive far for a another storage location

Cleo Rowland  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tia Sherer  |  Overall Experience 
Rating:
5.0

I appreciate the calls when I passed my due date to pay

Sydney Armer  |  First Impressions 
Rating:
5.0

I rented a storage unit by the previous management in May . I went back a few months later to check on my belongings and found that i had not been assigned the unit that I had been previously told to use . Long story short Carmena , Kenieth and the u-haul team saved me from a huge loss . I’m really grateful and want them to know they’re asserts to the community .We need more customer service like this in the world.I rate the service I received the BEST I’ve ever had .

CHERJANI KEITH  |  First Impressions 
Rating:
4.0

Price could have been cheaper, but overall satisfied.

Anntionette Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jinhong Cui  |  Overall Experience 
Rating:
4.0

I enjoyed my stay at that particular location. I really didn't have any issues, but when I did the staff was able to point me in the right direction. The facility was always clean! I'm glad that they are expanding at that location to offer more storage. My only change I would like to see is maybe adding a netted covering over the storage units because over time the fallen debris from the old building and bird poop gets on your stored items.

MARCUS SHEPHERD  |  Overall Experience 
Rating:
5.0

I gave all excellent reviews mainly because of Mary. She is the true rockstar of U-Haul Uptown! If it was not for her, I am not sure if the moving process would have gone so smoothly.

Jodi Leverett  |  Overall Experience 
Rating:
2.0

There are roaches everywhere in the storage. I will seek compensation for damages.

Noah Richardson  |  First Impressions 
Rating:
1.0

I did not receive the promo discount I made my storage reservation with online. Even after showing the “manager” my reservation number she refused to honor the promotion. I am currently looking for another storage unit so I can hurry and take my things out if there. Very unprofessional staff. Made me swipe & charged my card over 5 times for $113 because they thought I was paying wrong. Whole time it was the staff

A'NIJAH ELLIOTT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

stacey jones  |  First Impressions 
Rating:
5.0

Great team and easy experience.

Jonathan Baker  |  Overall Experience 
Rating:
5.0

Agent was extremely proficient

DAVID AUSTIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felisa Winborn  |  First Impressions 
Rating:
5.0

Loved, loved the office folks. Super nice. Would use y’all again if we need storage space.

ELIZABETH NICHOLSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAILYR MCALPIN  |  First Impressions 
Rating:
5.0

Great service

Samuel McDaniel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Samuel McDaniel  |  Overall Experience 
Rating:
5.0

I always able to access my unit when needed. It was clean/safe convenient to get to. Staff wasn’t always available but I got what I needed.

Nachite Sager  |  Overall Experience 
Rating:
1.0

Came to pick my things out the storage and spiders and webs and sooooooo much dust I feel like ima have to pay someone to clean all my furniture

Talitha Carter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Margaret Ramsey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA OWENS  |  Overall Experience 
Rating:
5.0

The facility is clean. It’s in the perfect spot for us. I’ll definitely be using their other services soon.

KRYSTAL PITTS  |  First Impressions 
Rating:
5.0

Great customer service

WANTANEE WARE  |  First Impressions 
Rating:
5.0

The staff was very attentive and helpful. I appreciate the service dearly.

ANDREA STEVENS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marshall Johnson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Tylisha Brown  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marsha Carter  |  First Impressions 
Rating:
3.0

This was not what I expected. I was to get one month free. Because I was a one way customer. But the move was set up where I wouldn't receive the one month free package.

marie logan  |  First Impressions 
Rating:
5.0

Outstanding customer service!

jerald byrd  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jose Flores  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AUDREY BLAKNEY  |  Overall Experience 
Rating:
1.0

The absolute worst experience I have ever had with any storage company or any customer service in general. The staff from the very beginning was horrible to work with rude and not knowledgeable about anything that I asked. I will never ever ever use U-Haul as a storage company if I can help it because of my experience with this location the manager was the worst manager I have ever experienced as a customer.

Katey Poe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CATINA TAYLOR  |  Overall Experience 
Rating:
4.0

Very pleased and the rates were affordable.

Sharon Nelson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

melissa ann barksdale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi Tabb  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Raymond Bofill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kaila tarter  |  Overall Experience 
Rating:
1.0

Made reservation for 10•10, get there only two 5•10

DELESSIA FRAZIER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

tamarusi keys  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebekah Pearce  |  Overall Experience 
Rating:
1.0

I will never use your service again and I will never give a referral to your company I pay you fail

CATINA TAYLOR  |  First Impressions 
Rating:
4.0

My experience and service was good. There could be easier access to pay that is more fluid but it’s accessible.

Jeffery Simmons  |  Overall Experience 
Rating:
5.0

Thank you so much for the service . I had my storage unit a for a little over a year! No rodents very safe and clean. Thank you for the pleasant experience! Happy Customer 😊

Rasheena Caldwell  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Monica Hines  |  First Impressions 
Rating:
1.0

Try to charge you extra for anything. Don't supply things that were ordered. Acted like they couldn't rent a truck out when they had 4, had no problem reserving one online and walked right back in. Was mad I was 15 minutes late and still had 3 trucks left. Trying to charge me for storage when I moved out of my unit 1 day after payment was due and did notify them of my intention of moving out and rented the truck from them but won't cancel my unit so they can try and get more money out of me. This is a game to staff they even laugh at giving people issues as if moving isn't enough already.

Jeffrey Davis  |  Overall Experience 
Rating:
4.0

My storage rental was painless and rewarding. My biggest issue that I face was using the U-Haul app. Especially, when it came down to ending my reservation.

Corey Williams  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JAMES MADDOX  |  Overall Experience 
Rating:
1.0

Stolen items! Nasty lying staff! And poor customer service experience!!!

Davida Stephens  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

JAMES MADDOX  |  Overall Experience 
Rating:
3.0

I was assigned wrong storage unit, found out when I went to move my things in. The Customer Service Representative got confused on my order which took excessive time that I didn’t have. Also it was complications with my payment when I already paid online; I had to go through the payment process all over again.

Victoria Trice  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Collins  |  First Impressions 
Rating:
1.0

I terminated my storage in January and I was charged for most of the year. It is ashamed that you take advantage of elderly people.

carolyn cwine  |  Overall Experience 
Rating:
2.0

The employees here can be really rude, and not very helpful. Everything is on their time which can be very slow so don’t be in a hurry. I dreaded coming here and having to deal with the employees. I will definitely be avoiding this location in the future.

Jessica Wideman  |  Overall Experience 
Rating:
2.0

The storage was cancelled

Linda Sallar  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES MADDOX  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willie jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Maliko Hawkins  |  Overall Experience 
Rating:
5.0

The unit that you thought I needed was to small and I didn’t use it. It’s not in use I don’t need it thanks, also check on the truck I rented you charged me for gas and I pittgas in it thanks please adjust my bill

SHARON EVANS  |  First Impressions 
Rating:
5.0

Everything worked out perfect.

MONTERIUS TURNER  |  First Impressions 
Rating:
1.0

I was over charged when a team member made a mistake. U-Haul would not take responsibility. When I asked to fix the mistake team members were rude. I saw a rat in storage facility. I will never return to this storage facility and warn everyone not to consider this location for storage needs.

Leslie George  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

EVERETT TINDELL  |  First Impressions 
Rating:
3.0

First time using any kind of storage facility. They didn’t make it easy to understand nor were they helpful in their description of what to do or where to go. We fingered it out eventually and got everything moved in. The carts at the door were convient and it made the storing stuff faster than moving out.

Knydra Ratcliff  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Arnetta Pollard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES MADDOX  |  First Impressions 
Rating:
5.0

The only problem I had with uhaul wAs them not doing the right thing after Iterminated my lease. I have gone there two times, but the manager is never there. I will go back tomorrow to see if I can close my account.

Juliette james  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIANE WILLIAMS  |  First Impressions 
Rating:
3.0

My first unit was marked “Customer Ready “ but was full of old junk. Had to get another one assigned which took more time.

Jeff Griffin  |  First Impressions 
Rating:
1.0

The Staff, particularly Paul Barnett & the manager lady were rude and threatening and not helpful or willing to help. They insisted that they could not and would not help me. After letting them know that I gave them my business by renting storage at this facility and that someone higher up the chain needed to help resolve my problem, they said that the buck stopped with them.

Elijah Simms  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Zeiger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bianca Tankey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tiffany Birdsong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shernita Thomas  |  Online Move In 
Rating:
2.0

Customer did not leave a comment.

Lashanda Collier  |  First Impressions 
Rating:
4.0

This location had a manager who was very confrontational and also Reeked of alcohol, I think at this point he has been Terminated.

Theressa Coleman  |  Overall Experience 
Rating:
3.0

Didn’t have the size truck I needed so I couldn’t get everything i needed.

Rebekah Pearce  |  First Impressions 
Rating:
4.0

I reserved a Uhaul truck and storage. Only to realize the storage was not the location I was needing and the truck was no longer needed. My card was still charge for 2 services I did not use.

ASHLEY MCGHEE  |  Online Move In 
Rating:
5.0

The ladies was patient and nice to my family and I!!!

Felicia Wilder  |  First Impressions 
Rating:
3.0

The representative that I worked with was helpful and got me in/out without any problems

Holley House  |  First Impressions 
Rating:
5.0

Great service just the access hours was not so much to my convenience but you guys rock at Uptown in Birmingham Alabama.

Victoria Dunning  |  Overall Experience 
Rating:
2.0

Very hot inside storage unit, was dirty

Matthew Prosch  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alex Skinner  |  Online Move In 
Rating:
5.0

Mrs.Shenika was very nice and professional

QUINELLA DELOACH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryant Smith  |  Overall Experience 
Rating:
5.0

The ladies were friendly and nice helpful

Willalene Richardson  |  Overall Experience 
Rating:
5.0

They were super!

ROBERT MESSER  |  Overall Experience 
Rating:
5.0

Awesome place and great people with positive attitudes.

Shaneiqua Johnson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latania Holbdy  |  Overall Experience 
Rating:
5.0

I WAS ALWAYS TREATED WITH RESPECT, VERY NICE PEOPLE , VERY HELPFUL WITH ANY QUESTIONS I HAD. I WILL ALWAYS CHOSE THIS LOCATION IF I EVER NEED STORAGE AGAIN. THANK YOU VERY MUCH.

CATHERINE MCMULLEN  |  Overall Experience 
Rating:
2.0

The storage units should atleast have a roof over them even if they’re in a warehouse. Especially if they’re considered indoor.

Berencia Fore  |  Overall Experience 
Rating:
5.0

The entire staff was excellent

ROBERT MESSER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Krysten Musso-Patterson  |  First Impressions 
Rating:
5.0

I DON'T KNOW HER NAME BUT SHE WAS VERY POLITE AND HELPFUL.

CATHERINE MCMULLEN  |  First Impressions 
Rating:
5.0

The person was very, very polite and and helpful. Don't remember her name but she was AWESOME

CATHERINE MCMULLEN  |  First Impressions 
Rating:
5.0

A little high in price, but worth it for my peace of mind. Clean, great operation there. Laid out for exactly what you need in supplies and storage, with the equipment to help you get the job done!

Joycelyn Williams  |  Overall Experience 
Rating:
1.0

I was charged for things I shouldn’t have been. Staff was very rude especially the general manager Paul who lied to us repeatedly. He is a horrible excuse for a manager and deserves to be fired!

chris lilly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KIMBERLIE NAILS  |  Overall Experience 
Rating:
1.0

The storage part of the store closed early one night and was locked when I brought a full load ready to unload at my storage unit. I had checked the hours online, as well as called the location to confirm the hours, before I went to load up my trailer to bring to the storage unit. The employee I talked to on the phone informed me that it closed at 7, which matched what it said online. When I got the storage unit around 6:40 the outside doors were locked. I called the store and talked to the same employee, and she told me that it was closed and that she never said it was open til 7 and that I would have to wait until 9am the next day. I begged and tried to plead my case on the phone for them to just come open it for a few minutes so that we could unload our stuff. They refused and argued back. Terrible customer service. They then locked the doors to the store and said it was closed too so that we could not talk to them in person. It would have maybe taken 10 minutes tops for us to get everything unloaded and into our unit. Instead, because of that employee, I had to bring all the stuff back to where I had gotten it and unload it and wait til the next day to do it all over again. Pretty ridiculous, especially after I had called to confirm the times just to make sure nothing like that would happen. Cannot support this location in the future with employees and practices like that

John Coltey  |  Overall Experience 
Rating:
1.0

Was told the storage units were open til 7pm on Saturday’s when I signed up. Called around 5:30pm on Saturday just to make sure facility would be open til 7 and also checked online. Was told 7pm again. Showed up with a full trailer of things to put into storage around 6:40 pm and the door to the storage entrance was locked. Called the front office and they told us they close at 6:30 and they said that they never told us they close at 7. That was only the beginning of the rude conversation. (I know the workers were just trying to skip out of work early.) They also then locked the doors to the main area so that we couldn’t talk to them in person. Because they wouldn’t allow us the couple minutes to unload all of our stuff and put it into our storage unit, we had to bring it all back to where we got it from and unload it again. Will have to do it all over again at another time because of the employees. Because of this, I can never recommend this location to anyone.

John Coltey  |  First Impressions 
Rating:
5.0

Yolonda was one of the most friendliest and helpful professionals that i have encountered...in all my uhaul history experience...i would definitely would recommend this facility in the future and would come again...Julia White and Latrecia Smith

Latrecia Smith-Long  |  Overall Experience 
Rating:
5.0

From the time of dealing with customer service, I was very please with their patience and concern of my needs. The person advised that he was fairly new there but, I couldn't tell because I think did a good job getting me taken care of. I appreciated him making sure I had the size storage that I needed and taking me to it. He tried to find a storage that would be very convenient for me to get to. I appreciated that.

JOANN GEORGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernadine Cheatem  |  First Impressions 
Rating:
4.0

I loved everything about this U-Haul facility! The hours were a tad inconvenient, but otherwise, it was great!

Michael Barren  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KATHERINE WILLIAMSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

LUGO DELACRUZ  |  First Impressions 
Rating:
5.0

The person that assisted me was very helpful, pleasant, professional and customer-focused. I was very pleased with all aspects of the service and location. Thank you.

Bryan Urban  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ginger Degravelle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marche' Gray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marche' Gray  |  First Impressions 
Rating:
5.0

I lost my job due to this epidemic I can pay the last storage bill as soon as I get the 1st to pay the bill I would do so please allow me to

allen mobley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradley Sager  |  First Impressions 
Rating:
3.0

Moved out storage on the 10 of April paid for a full month no adjustment on bill

Angela Clark  |  Overall Experience 
Rating:
5.0

Awesome, helpful staff. Always workibg to keep area clean but never let the customer wait.

Marsha Pye  |  Overall Experience 
Rating:
5.0

The young lady that helped me really took time with me. She was polite and had a very nice personality.

ronda sip  |  First Impressions 
Rating:
1.0

I had 2 blow outs & had to replace them with my own money

Antoine Jones  |  First Impressions 
Rating:
5.0

Great service! Love the lady that works there and facility was outstanding!

alyson usher  |  Overall Experience 
Rating:
1.0

Had to call around for an hour and a half to try to get my things out of the storage unit cause they failed to contact customer to let them know they where redoing the lot also couldn't get reach GM

higel harris  |  Overall Experience 
Rating:
5.0

All good

courtney cobb  |  First Impressions 
Rating:
5.0

I had a Very good experience with the u haul company and will use them again in the future

Angela Harrison  |  First Impressions 
Rating:
5.0

all went great friendly fast service with great rates and good hours for customers

jerry Haynes  |  First Impressions 
Rating:
5.0

The staff simply went above and beyond to accommodate my needs...

keith Taylor  |  Overall Experience 
Rating:
1.0

Reservation Reception over the phone gave incorrect information about pick up location in the time they close ... Also the drop off location time was incorrect i had to rush in get my thing off in a h

brittany marsh  |  First Impressions 
Rating:
5.0

Everyone at the location was very helpful and professional.

James May  |  Overall Experience 
Rating:
5.0

VERY GOOD SERVICES

BETTINA HUDSON  |  First Impressions 
Rating:
5.0

They did a great job of informing me of policies, of coordinating with Moving Help. Every step was performed in a timely manner. I was very pleased with the whole arrangement.

Barbara Bonfield  |  Overall Experience 
Rating:
5.0

I loved the people here at this facility!!! I had to keep my things there for 9 mths and every time I called they remembered who I was and had my boxes ready exactly when I needed them. 10 out of 10!!

Jennifer Holzner  |  Overall Experience 
Rating:
1.0

I will never use Uhaul again. I cannot emphasize enough how poorly my situation was handled.

Victor Wilson  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

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