the staff were very informative and I appreciate the information.
Alice WCustomer Reviews for U-Haul Moving & Storage at University of Missouri
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The online app needs some improvement
Steven NThe representative when picking up the U-Haul was friendly and helpful.
Drew SVehicle was dirty upon receiving, couldn’t find anyone to help upon arrival to pick up. It took over 10 mins before someone came and finally helped.
Jose aGuy was real helpful with the hitch.
John WRaz at this location is an amazing employee. I do not know what kind of employee recognition program U-Haul has, but I would be willing to write a letter of recommendation for it. He represents what an employer wants out of an employee. An employee who shows up with a great, spreads that positivity around to his co-workers, and his customers. Fully decked out in U-Haul apparel and extremely helpful, respectful, and all because of him! Around great experience because of this guy, Raz.
CHRISTOPHER PGive the gentleman who installed my hitch a raise. He was very polite and helpful. He took the time to answer all of my questions. Which was very helpful
David UExcellent customer service both on the phone and at the pickup location. Great experience. U-haul made everything about my rental pleasant and easy.
Nancy TLet people know how much it costs to go over the allowed mileage.
Kasey RFast and friendly
Ginger BGreat service! Friendly staff
Timothy WThanks for the great customer service.
KELVIN TThe gentleman that helped us get the trailer hooked up definitely went above and beyond getting us taken care of.
Charlene JThe reservation was wrong in the computer and they tried to charge me double
travis pI was very pleased with the U-haul service. The delivery date arrived ahead of schedule, and the contents of the box were undamaged.
Biyang Kinstalled wrong hitch
PAUL YMy experience was very smooth and the customer service was excellent.
Jan BCancelled my truck without calling or texting me. And then wanted to bitch about it instead of fixing the problem. Told me they didn't have a truck for me, but what do you know, I drove away in a 15 foot truck. You guys suck.
Trevor WEveryone I dealt with there, from the young man I spoke with the day prior to confirm, to the young lady that handled the paperwork to the guys that helped me hook & unhook the trailer, were polite and professional. The whole process could not have been easier. Please thank your crew for me!
Blake FPerfect experience!
JAMES HThe lady at the desk was awesome. She and her staff do an excellent job. The van has a very wobble steering. It was worse when it was loaded. Disappointed I had a $25 cleaning fee. Not sure what was dirty.
trish rThe truck I received was damaged and told me to take a picture, which I did and the pictures on the contract also show the damage and the salesperson assured me that I would not be charged but I see a $192 additional charge which I plan to dispute.
Ruby BCustomer Service Was Awesome!
Gretchen CZay is the guy took care of me 2 weeks in a row with trailers in and out.
Gene WAn employee that was off of work could tell I didnt know the process. She came over and explained that I should just leave the truck parked, and they would take care of it.
Jon AEveryone was really nice and knowledgeable.
Tiffany MI had two wonderful people help me with my truck rental. So helpful and customer service was top notch. I only got Carlene's name, but both she and her male coworker were fantastic!!
Kelly GI reserved a truck and dolly for 3 hours, from 2:00 to 5:00 pm. When I arrived there, the worker told me they did not have the dolly, but if I wanted it, I should buy it instead. My day was ruined from this point onwards. While renting the truck, the mileage and fuel were recorded incorrectly (30 miles ahead and a low fuel level as recorded in my contract). Mistakes can happen, but I already informed the worker about the situation. The worker told me it was okay, and that it would be corrected. Then, I left the vicinity around 2:30 pm and returned before 5 pm (of the same day) to return the truck. I can confirm that I drove the truck a maximum of 20 miles, just to pick up some appliances. Upon returning, I again informed the worker about the situation, and he assured me they would handle it and even promised they would not charge me for that. However, the next day, I received a text message saying I had to return the truck with the dolly, and then received another email with the receipt. This was ridiculous. They charged me for 2 days' rent with all the mileage and fuel I did not use. I have called the center and already filed a dispute. Overall, the customer service was very poor, and I was not happy with the service at all.
Mulat AI honestly cannot think of anything. Everything was professional and top-class, or everything that I can think of gets a ten!
thomeczek jThere was one associate available and multiple customers waiting. Need more help.
Jeremy CGood Services
Wilbert MFriendly, knowledgeable, & helpful. Came up with a couple ideas I hadn’t considered more safe and much easier to lo load what I wanted to transport. Highly recommended.
Thomas LThey were to open at 7am, but 5 customers including myself had to wait until 7:45am for someone to open up which put us more than an hour late from leaving. Tried calling customer service, but the recording kept telling me to down load app which was not helpful!
rhonda wNeed more associates…to get customers there reservations
PATRICK FVery friendly staff. Worked with me when I needed to reschedule various times. Thank you very much.
sandy oWaited in a completely empty lobby not a worker nor customer in sight for 10 minutes. Then was told the truck I reserved was no longer available so I had no choice but to rent a cargo van or the 26 footer. The van was way to small to move my whole house. So I ended up having to get the 26 footer which was huge and costed me almost $90. When the truck I reserved was only $40. The truck key ring I was given didn't have the lock key on it. I had to use my son's bike lock to lock up the truck that night. When I went to return the truck the open sign was on but the doors locked and no one there. I was never told nor shown where the key drop off box was. I looked but couldn't find it. I figured that uhaul would have a spare key or master key to this truck so not knowing what to do I looked the key inside of the truck. I received a phone call asking where the keys were and received an attitude when I told her I locked them into the truck. A few hours later I received a notification that I was charged another $20. I don't even know why I was charged for. Terrible experience and an expensive lesson learned.
Kelli MEntire situation was excellent
Mary VSomeone coordinating the parking. To many people, Noone knew how to park anything. Took longer to get in a parking and out of the place than it did to go in and make a transaction.
Peggy-Sue WI had reserved both a trailer and an appliance dolly - unfortunately they did not have an appliance dolly available when I picked up the trailer. Otherwise the staff at this location was very friendly and helpful.
LAWRENCE WYoung gentleman that took care of the rental was friendly and professional. Thank you!
Edward DExperience was great, people were friendly and helpful.
Darryl FEveryone was so friendly & helpful. This was my 5th or 6th time doing business at this location. It’s always been a positive experience. Thanks!
Christina PI made a reservation online which made the check in process quick and easy. Everything went perfect. The young man who checked us in was very friendly and helpful. He represented UHaul in a very positive way. Great experience.
Michael MI didn't inspect the inside of the truck good I took uhaul at its word, the floor had weed all over the floor, CHECK YOUR TRUCK
Dennis VTold at the last minute I had to pick up my truck 30 miles from where I originally received online and had to pay the mileage. Dirty truck. Empty tank when we drove off lot. No washer fluid. Found out one of our tires had been half flat when we drove off the lot. Had to deal with roadside assistance in the middle of our move, which took hours. Worst truck rental experience, by far. Truly awful from start to finish.
Margaret GVan was very dirty inside and out. Staff were efficient.
Carl GPerfection!
Shewanda SI was not given a paper receipt due to a printer error at the office. I was told that the fuel tank was at half a tank and to return it. However when i got into the vehicle the fuel was less than half a tank. I returned the vehicle with the proper amount of fuel and was charged for 5 gallons of fuel at $21 I feel that was an inaccurate charge.
Tony IBest Uhall I've used. Great to do business with.
Timothy FStaff person was very nice. He said all they needed was the key so fast service too
Mirinda BGreat business to work with!
Timothy FNot an issue for me but the truck was not clean, seemed to be road worthy
mike hGreat Place to do business with!
Timothy FJust the two guys working that day they won't very nice
Rafael OGreat customer service both times I went. The two guys and lady were great.
LaShelle YI was scheduled to pick up my truck at 8pm on a Tuesday... when I arrived the app tells me there wasn't any equipment ready for me. I called customer service... the first Rep was rude and kept talking over me, then blind transferred me to a nice lady. This lady confirmed there wasn't a truck ready. How frustrating when I'm literally parked in the UHaul parking lot surrounded by UHaul trucks just like the one I rented. The Rep told me the closest one that I could pick up that night was 30 minutes away- one way. Over an hour wasted bc the original store didn't fulfill my reservation. Once I got to the new destination, I fumbled with the App and ended up not being able to get that truck either. I called customer, in tears, the Rep told me to "breathe" countless times... not what I needed to hear... I just needed her to move my reservation to the next morning, although that was putting me about 12 hours behind. When I arrived at the exact same store that botched my original reservation, I stood in line for 45 minutes while the female employee registered 1 couple ahead of me in between her complaints of "I'm the only one that does reservations" and cutting up with her co-worker at the computer next to her. Meanwhile, i get on the app in attempt to speed things along, and i see that the mileage charge is no longer $0.79/mile, its $1.29/mile. When it was my turn, I attempted to tell the employee what had happened, she shrugged and said "I wasn't here, it wasn't my fault, I can't change the mileage, it's the weekend rate." When I tried explaining to her that it wasn't my fault, it was theirs, that I wasn't able to pick up my truck when I'd reserved it and mileage wouldn't be a issue had I been able to, she called her manager, gave them the very brief run-down, but of course left out the part where the store was at fault, and said manager refused to change the mileage cost. I was in tears and very upset...I couldn't believe what a nightmare the entire process was and that they refused to right their wrong, but also knowing I was between a rock and a hard place. I told the employee as much and she said "I'm not taking this crap today, I'll cancel your reservation and you can leave the store." At this point, it's after 8am, I should be packed up and driving the UHaul truck to my new house by now and I still don't have the keys to a truck. She finally tells the co-worker to find the truck, he pulls it around for me...it's filthy...cigarette butts in the back, sodas and cans in the front floor and it's got 1/4 of a tank of gas, the dash says "drivers side door open" and "low air in right rear tire"... but I'm so far behind schedule now and the employee inside was the opposite of helpful and I knew she wouldn't help with finding another truck, so I took off. I called customer service immediately and spoke to a very nice lady, Catherine, who was very apologetic and helpful. She called her manager and got the okay to charge me the $0.79/mile... which is the absolute LEAST they could've done. I am appalled with this company and will strap things on my back and walk or hire a donkey before I EVER use their services again. It seemed like everything that COULD go wrong, did and most of the employees couldn't care less if they were ruining someone's day. Moving is stressful...and this experience made it that much worse. That store is an absolute joke and the employees I dealt with there were worthless. Not only did they put me an entire day behind, I almost lost my new place bc I wasn't there on time... thankfully the property manager went out of his way, took time away from his family night to meet me and give me the keys. But it doesnt end there...I'd already paid 2 people to help me pack tuesday night... they took off work to help me, so I can't not pay them for their time. But they weren't available the next morning... soooo I had to pay another moving company to help. I'm out I've $300 extra bc UHaul couldn't fulfill my original reservation... and all they could do was give me $50???? I did my part, someone at this location clearly didn't do theirs but "oh well" is the reaction I get. Everyone from the person who didn't get my truck ready to the first customer service rep to the "breathe" rep to the "only employee who does reservations" and who has the worst attitude and should NEVER be the point person for ANY company to whoever marked that truck as "ready"... they should all be ashamed. In embarrassed for them. The way I was treated was disgusting and none of it was my fault. I hope UHaul makes this right, but I have very little faith in this company. No clue how they've managed to stay in business if this is how they do things. Just wow.
Amanda WNot sure of the names of the 2 gentlemen that helped us but as I was walking in to find out where we needed to park our trailer we was returning there was a guy walking out and he was so welcoming and said he was getting uhaul for another customer but that he would come unhook us as soon as he was done but another guy beat him to it. We was in and out in no time!
Laci HThis moving experience has been an absolute whirlwind, and I don't know if I would've been able to do it without Uhaul!! They had everything I needed and made the storage unit and trailer experience so easy. I did not feel any extra stress from them.
Alex B | Overall ExperienceAwesome customer service
AMANDA B | First ImpressionsGreat place to store your belongings
William L | First ImpressionsVery nice ppl. Moved alone and got help moving one piece of furniture which was help
Sean T | First ImpressionsTrevion Scott was awesome! He was friendly and helpful and professional. He was so fast!!! Amazing!!! I HIGHLY RECOMMEND THIS UHAUL LOCATION!!!
Kris H | First ImpressionsThe employees are very rude. I was put on autopay by an employee without my approval. I called once and talked to the manager and explained to him that my rent would be late, I asked him not to run my card payment because the funds wouldn't be there. 5 days later my card was still charged causing me overdraft fees. I called back and he reversed the transaction which took 4 days and then I was charge more late fees. They are incompetent and don't communicate well with eachother. I was paying for a gated facility but sometimes the gate was wide open and within the last 6 months the gate had been removed. I wouldn't suggest anyone use this facility.
Damein W | Overall ExperienceAwesome customer service from both locations. Illinois and Missouri Appreciate the courtesy call on my storage reservation..
alfonoz r | First ImpressionsI have used this storage facility for a full year and every transaction has been smooth and convenient. From the manager on down, all employees work above and beyond. On my moving day Octavious was a god send! All obstacles came my way and he help me every step!
TORI J | Overall ExperienceCharles was extremely helpful during move in, he took the time to solve our issue even though the office was very busy. He was professional and helpful. His manager was helpful over the phone as well. We are grateful
Forrest K | First ImpressionsWhen I was moving stuff out of my storage one day I forgot a box sitting out and they put it inside and made sure it wasn't tampered with that box had my bank account info in it thank God for the staff noticing the box and helping me out I would strongly recommend them
ZACHARY W | Overall ExperienceThe gas was not where it showed on paper work.
Katara D | First ImpressionsThe employees at 800 Business Loop 70 W are awesome
tyree g | First ImpressionsThank You U-Haul!
Allia R | Overall ExperienceA number of things. First, we did not have a code to get into the secured area where the storage was located. So we had to wait until the one guy working there came over to punch the code in to get us in. Then we drive in and head to the back where the storage was located to find a lock on his door. So I drove back out of the secured area to find out you needed a code to get out! We had no code. We could not communicate with anyone because there was no one around. The call button on the code pad did not work so we stood there waiting for about 30 minutes until some guy loading his own stuff outside the gated area went and got someone for us. So then we got out and had to wait for another guy to figure out how to get the lock off. That took another 20 minutes until he finally found a key. Then he gave us a code to use to get in and out so the rest was ok.
BRADLEY H | Overall ExperienceWe went in to pay for a unit and had it all set up. Later, we went to the unit to start putting stuff in and it was locked. There was a lot of back and forth before we were given a different unit. Through all the confusion, the man who finally fixed the issue was very helpful and courteous.
James C | First ImpressionsThe store manager was extremely helpful and accommodating with regard to my rental needs.
Janet G | First ImpressionsWas never able to log in online to pay my Bill, was told my email wasn’t in the system yet I received an email about a late fee. Every. Single. Time I tried to go to my storage unit there were huge uhual trucks blocking my unit preventing me from getting things I needed.
Victoria R | Overall ExperienceTina was so helpful and sweet . She should be employee of the month unless it’s that Charles fella
CHARLES J | First Impressions👍
jessica c | First ImpressionsThroughout my entire experience at Uhaul Columbia, the staff has been amazing and has gone above and beyond expectations. I am extremely satisfied and would definitely recommend them to anyone with storage or moving needs.
David B | Overall ExperienceEverything went great
Taylor R | Overall ExperiencePerfect experience!
brent m | First ImpressionsFor whatever reasons, we were unable to access our unit for 2 days because the storage facility and the parking lot at the u-haul center was overflowing with u-haul trucks. We were able to get in if there were staff there to move trucks out of our way, but the route to the storage area entrance was blocked off by trucks for 3 or 4 days in a row, severely limiting our ability to move our items out of storage after work.
Eric R | Overall ExperienceMy experience was the best it could of been. Highly recommend their services.
Brian V | First ImpressionsThe only negative I can say is that the unit’s lighting timer is too short. It’s well lit for about 5 minutes and then it goes off. The unit is very secure and very clean. The staff went above and beyond to make our move easier. Tammy, Abdul and Cam are the best! This is a great location and I highly recommend.
STEFANIE W | Overall ExperienceThe staff was outstanding everytime we went in the facility. Always helpful.
Ted R | Overall ExperienceThe staff was very helpful and courteous despite being very busy.
Ted R | First ImpressionsStaff went over and above helping me resolve any issues, and were unfailingly friendly. Five-star service! I’ve done business with this location several times and I’ll keep going back!
tonja d | Overall Experienceuntrained stuff
senit Z | Overall ExperienceDon't remember the clerk's name. My wife even commented on how friendly and helpful she was with our truck reservation and storage rental locker.
Joseph Q | First ImpressionsMy parents drove an hour to pick up the items in the storage for me and was greeted with a long wait time and very rude staff. I reported her.
sherri r | Overall ExperienceFast, smooth transactions. Very friendly and accommodating on short notice. Great experience! Will use them again for moving needs!
Angela W | First ImpressionsTammy was extremely helpful and did a great job.
larry d | First ImpressionsTwo people total working very slowly! Took 2.5 hours to rent truck and car trailer. Lot is extremely congested had to have staff move several vehicles to get to my storage unit, then my code didn’t w
douglas s | Overall ExperienceThey found a storage unit for us in record time.
sherri r | First ImpressionsThe price is just more expensive. For example, my 10 by 10 ended up being 120, at another place I could get 10 by 20 for 125. The service at this place was always good though. Thank you!
CYNTHIA R | Overall ExperienceThe complaint I have is due to my personal storage unit. There was damage to my things due a leak in the past in the roof. It was fixed but not the ceiling inside. Water and rodent damage.
MELISSA G | Overall ExperienceThey helped me when I was on my last leg! Will return when I need a uhaul again!
Sara D | Overall ExperienceSeamless start to finish with built-in flexibility. Great customer service.
john s | Overall ExperienceGreat customer service
lataja r | First ImpressionsAlways friendly and helpful!
SARA H | Overall ExperienceVery pleasant
gwendolyn t | ReservationGreat staff. would recommend any day
william p | First ImpressionsVery professional no problems at all.
THEODORE K | Overall ExperienceThe people at this facility were helpful and friendly, from the moment I rented a storage unit, to months later when I rented a moving truck. I cannot recommend them more.
Dawn R | Overall ExperienceI submitted disputes and never heard back. Once when I checked on the status of my dispute, I was told that there was a record of contact and resolution--that was a lie. This place should be shut down
Farrah L | Overall ExperienceONLY major malfunction we asked for due date to b on the 1st so we could afford to come get our things & ended up paying months of storage... rather than 1 mo bc $ went to storage rather than a truck
Martin M | Overall ExperienceEvery encounter with U-Haul staff was pleasant and efficient. I always felt completely safe every time I visited the storage unit. Thanks for having an excellent facility in Columbia, Missouri.
EVA A | Overall ExperienceWhile we did not visit the facility, our “pod” arrived safe and sound exactly as promised! Delivery/dispatch kept in touch the entire time. Melissa and the1-800 teams were amazing! Beyond satisfied!
Jacob B | Overall ExperienceGreat service,
Jeffrey P | Overall ExperienceNeed to get their act together. Had nothing but problems from start to finish. P.S. get EVERYTHING documented in writing!
Troy R | Overall ExperienceI must commend the staff on how clean the restroom was it had a home feeling with pictures and a fresh smell.
STEVEN W | Overall Experience