Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the most amazing experience start to finish. The equipment I rented ended up not being available and I was called immediately and they provided me with a larger size truck at a more convenient pick up location at no charge. I was able to easily rent and handle everything online and it was so user friendly. Thanks U-Haul!!
Elizabeth V
Rating:
4.0
Customer did not leave a comment.
Sergio C
Rating:
5.0
Customer did not leave a comment.
Julie G
Rating:
5.0
Customer did not leave a comment.
Lavert S
Rating:
5.0
Customer did not leave a comment.
Ismael C
Rating:
3.0
reserved a dolly but one was not available when I arrived
James B
Rating:
5.0
Customer did not leave a comment.
Robert G
Rating:
5.0
Customer did not leave a comment.
Khalid A
Rating:
2.0
I picked up my Uhaul on 3/22/2024 at 4100 Florin Perkins Rd. Sacramento CA, 95826 so I could move my family belongings to Tennessee. I ordered 2 packs of moving blankets. I received 2 blankets, not 2 packs. The blankets were not folded, the back of the truck was not swept. I had the rep at the pick up location marked a few dings and dents. The interior was not cleaned out either, with coffee stains on the cupholders. The check engine light came on minutes after leaving the pickup location, and remained on the entire trip.
Where it all went real bad is when I was cleaning out the truck (both the area in the back and the cab), I found A LOADED .22 CALIBER PISTOL UNDER THE SEAT. This pistol did not have a trigger guard, and is semi-automatic. Had I been involved in an accident or hit a very hard bump, the pistol could have fired both rounds and I could have had 2 .22 caliber bullets ricocheting around the cab. While driving though CA, if I was pulled over and the cab searched for some reason, the officer would have found this LOADED CONCEALED FIREARM. I would have been subject to multiple felonies (concealed weapon without permit, carrying a loaded firearm, having an unregistered firearm). My 3 year old son was in the cab with me when I found the weapon. I then called the Memphis PD to have them come pick up the firearm and make a report.
When I turned in the truck to the UHaul location on 3/28/2024 at 370 Union Ave, Memphis, TN 38103 and told them about the weapon, they were not concerned, said there was nothing they could do, and that I needed to call the pickup location. They also said I could call UHaul corporate. I called the pickup location, let them know what happened, and was told to call UHaul customer service.
I then called UHaul customer service to file a complaint. The rep on the phone took my information, and said that someone would get back to me in 3 business days. No one responded to me by Tuesday 4/2/2024.
On Tuesday 4/2/2024, I filed a claim with repwest, since I purchased SafeMove+ for 199.99.
After filing the claim, I called the Uhaul customer service line and was connected with Karina C. She was the first person at UHaul to voice concern over the situation. She let me know that no one at the store levels in either Sacramento or Memphis noted that I had found a LOADED FIREARM, and that the customer service person I spoke to on 3/28/2024 did not follow the proper procedures in regard to what happened. Apparently those people were hoping I would just go away. Karina told me that she had escalated this situation to the Sacramento Marketing Company President Melissa Easley and her assistant Rebecca Luna at 916-929-7555.
I am expecting to get a full refund of the $3709.92 I spent to be unwilfully and unknowing subject to possible death or imprisonment.
Nathan B
Rating:
4.0
Customer did not leave a comment.
Tyrone J
Rating:
5.0
Customer did not leave a comment.
William B
Rating:
4.0
Customer did not leave a comment.
Sheri H
Rating:
5.0
Customer did not leave a comment.
Tom D
Rating:
5.0
Staff were friendly and efficient.
Jeff T
Rating:
5.0
Customer did not leave a comment.
Robin M
Rating:
4.0
Customer did not leave a comment.
Frank S
Rating:
5.0
Customer did not leave a comment.
Xavier M
Rating:
3.0
Customer did not leave a comment.
Joseph G
Rating:
5.0
Customer did not leave a comment.
Naomi M
Rating:
5.0
They helped tremendously
Dominic m
Rating:
4.0
Customer did not leave a comment.
Jerry W
Rating:
5.0
The Mgr., Tisha was so pleasant, listened well and very helpful.
She accepted the payment for the 1st truck $1269.72.
I am not tech savvy & entered wrong info for the trucks return (COST ME BIG TIME!).
I had to pay before I could get the 2nd truck;
yet I got an email saying it wasn't paid!!
I have my receipt & it came out of my acct.
But, my service was great!!!
No problem with the truck @all.
Thank you!
Ms. C. Baker
Connie B
Rating:
3.0
U-haul quietly cancelled my reservation with an email - NOT EVEN A PHONE CALL - the night before our move. Had to travel way out of the way in a crappy area to finally get a truck. NEVER AGAIN. BARTLETT LOCATION.
Michael A
Rating:
5.0
Customer did not leave a comment.
Aaron T
Rating:
2.0
My brand new refrigerator got eaten up by rats I’m trying to see is yall gone reimburse me for my belongings if I would have none there was a rat problem I would have never came there
Anita J
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
JOHNNY W
Rating:
5.0
Customer did not leave a comment.
Michael M
Rating:
3.0
Better return instructions for the site in Memphis and better organization for the site in Englewood, Co because they had the trailer reported stolen! But everything was worked out perfect! Just be careful and pay attention!
KEION M
Rating:
3.0
Customer did not leave a comment.
DEMTRA S
Rating:
5.0
Customer did not leave a comment.
Willie M
Rating:
5.0
The owner was the best!!!!!!
Oscar V
Rating:
5.0
Nothing
Amanda R
Rating:
1.0
Put the customer's need before your own! I had a paid employee sitting up there for over 2 hours waiting on the truck! THEN, he had to go to another location to get a truck!!! It cost me way too much & no one even offered an apology! Much less, given me a discount for my time, inconvenience & $ wasted!!!
Robert L
Rating:
4.0
Stop recommending mover helper. The young men I got under your recommendation torn up walls and furniture. Who is going to paid for it.
CarL T
Rating:
5.0
Dolly was not available but the fee for it was removed; luckily the movers that moved me had one of their own. If they wouldn't have had one I don't know what I would have done.
gertrude l
Rating:
5.0
Customer did not leave a comment.
Sherricka M
Rating:
5.0
Customer did not leave a comment.
Tara C
Rating:
5.0
Customer did not leave a comment.
jean p
Rating:
4.0
Truck is a rough ride but got the job done
Steven C
Rating:
5.0
Customer did not leave a comment.
Marcell J
Rating:
4.0
Customer did not leave a comment.
Brandon K
Rating:
4.0
Large lot. Easy to maneuver trailer.
Anthony F
Rating:
1.0
Customer did not leave a comment.
Fedoria R
Rating:
5.0
Customer did not leave a comment.
kamal j
Rating:
5.0
Great Customer Service!! It’s the only location I rent from!! 100/10!!!
Janay T
Rating:
5.0
Customer did not leave a comment.
Glen M
Rating:
4.0
Everyone was very nice. Had no issues
Alcia B
Rating:
5.0
Customer did not leave a comment.
Darriyon W
Rating:
5.0
Customer did not leave a comment.
john J
Rating:
5.0
Customer did not leave a comment.
Tioanna F
Rating:
5.0
Customer did not leave a comment.
Tonia M
Rating:
5.0
Customer did not leave a comment.
Adrian P
Rating:
5.0
Customer did not leave a comment.
Sandra W
Rating:
5.0
Customer did not leave a comment.
Leroy J
Rating:
5.0
Everything was great,including customer service
Judy A
Rating:
5.0
NA
Katrina C
Rating:
1.0
Everything can improve. Starting with the management team .
Clifford M
Rating:
1.0
The manager LeTeshaies Hill called me and yelled at me over the phone accusing me of purposefully “screwing her over” and threatened to charge me triple the price if I don’t bring the uhaul back. I dropped it off at the wrong location unknowingly due to it being the first time Ive ever rented a uhual. She refused to listen to me and told me that everything I’m saying is excuses and the guy who helped me didnt go over anything, he just checked if my phone and email matched and gave me the keys. DO NOT go to this location. The manager is rude, ghetto, and disrespectful. A person like her does not need a job in customer service whatsoever.
Cher Y
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER L
Rating:
3.0
Customer did not leave a comment.
Janice H
Rating:
5.0
Customer did not leave a comment.
Rosie G
Rating:
5.0
Customer did not leave a comment.
ANTHONY M
Rating:
3.0
My experience was fine/average. There was nothing special or extra helpful about the employees or drive. I was thankful the truck did not smell like marijuana, even though the inside of the store smelled a little funky. Would recommend this location to friends. And I will go here first if I need to rent a U-Haul.
William C
Rating:
5.0
👏🏾👏🏾👏🏾
KABOZYA M
Rating:
5.0
Very easy. Lot was full but spacious. Outside attendant helpful and working hard in tough snowy conditions.
Brooks M
Rating:
5.0
Customer did not leave a comment.
Iris M
Rating:
5.0
This location is so fast and professional. Emmanuel was very informative and helpful! I received top notch equipment. I'm so satisfied that I picked this location. I will recommend and direct everyone I can to come here! Thanks 😊
Tina Y
Rating:
5.0
Customer did not leave a comment.
Don A
Rating:
5.0
Customer did not leave a comment.
ella p
Rating:
5.0
Nothing. The man who was there in the morning (don't know his name) was excellent.
William J
Rating:
5.0
The customer service was great and the rental experience was really good!
LEAH D
Rating:
5.0
Customer did not leave a comment.
BRENDA S
Rating:
1.0
Vehicle was dirty. The general manager was rude and unprofessional. I’ve already called corporate and filed a complaint.
Cedric B
Rating:
5.0
Professional staff made returning the vehicle super quick and easy.
Peter K
Rating:
4.0
Customer did not leave a comment.
Dan S
Rating:
2.0
Equipment should be inspected thoroughly before and after rental and due to lack of inspection my merchandise was damaged because of unknown water leak
Terrica F
Rating:
5.0
Excellent customer service!
Willesha N
Rating:
4.0
The young lady at the desk, taking my order was on her phone, never got off, and was the same when I returned the trailer
WILLIAM H
Rating:
1.0
The truck that I received was dirty. Candy in the door. Spilled drink on the floor. I booked a dolly with my truck and was told when I got there that they were out. The staff were very unprofessional.
Ze'Erica D
Rating:
4.0
Just have one outstanding question: I rented a 10 ft. truck for $19.95 for 3 hours; purchased $8 worth of fuel which more than replaced what I used, and my total charge was $53.00! No explanation was given to satisfy the difference, nor was a breakdown given on my invoice/receipt. I am still waiting on a return phone call from their home office. Clearly their special offer comes full of loopholes!
Margaret C
Rating:
5.0
Customer did not leave a comment.
Elisabeth M
Rating:
5.0
Easy and efficient!
Samantha S
Rating:
4.0
Services would be better if employees would know how to properly process transactions.I am being charged for something that was already paid because the service clerk didn't know how to process things correctly in your system.
Marcus J
Rating:
5.0
Customer did not leave a comment.
Jonathan P
Rating:
4.0
Customer did not leave a comment.
jeremy n
Rating:
5.0
Customer did not leave a comment.
Leroy J
Rating:
5.0
Customer did not leave a comment.
Kimberly K
Rating:
5.0
Customer did not leave a comment.
Joshua Y
Rating:
5.0
Customer did not leave a comment.
STEPHANIE W
Rating:
5.0
Customer did not leave a comment.
CHRISTIAN A
Rating:
5.0
Customer did not leave a comment.
Brittany J
Rating:
4.0
Customer did not leave a comment.
Candias R
Rating:
3.0
Josh did well to communicate with me. Whoever was in charge of cleaning vehicles when they return didn’t do well. Vehicle was recently smoked in and the windshield was so dirty I had to pull over and clean it.
Ronald R
Rating:
4.0
Customer did not leave a comment.
Napoleon C
Rating:
5.0
Customer did not leave a comment.
Schyler E
|
Overall Experience
Rating:
5.0
The store owner was very helpful and sweet
Jenika R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nikita J
|
First Impressions
Rating:
5.0
Theses people at U-haul should give a training class for this country in Hospitality because, U-haul is extremely good in taking care of our customers thanks. Start training Extra- Space Storage first.
LEROY E
|
First Impressions
Rating:
4.0
Im very pleased.
Sarah C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jacob M
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Amariah F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anna W
|
First Impressions
Rating:
4.0
The young lady Chara who works at the Union Avenue facility took an automatic deduction from my bank account which was not authorized by me. I reported this incident to your corporate headquarters, complaints department. I hope something was done about this because by doing this to me, tells me she can go in anyone's account and continue this type of theft. My name is Ms Mitchell (901) 425-6564.
Musette M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JAMES A
|
First Impressions
Rating:
5.0
The only thing that was inconvenient for me was the hours that I could access my unit. I just wished it was 24 hours. This didn't affect my decision to stop using storage, I finally found a place to call home. I absolutely loved the staff at this location. The manager should get a raise, she's just the best. Once, I forgot to lock my unit and left the door open. She put a lock on it for me until I came back again. I felt like she was always willing to work with me if I was late, maybe it was the policy but she made me feel like she was looking out for me. I will miss chatting with her. Thanks for letting me use the storage. Also, I frequently rent your trucks and I'll say It's always hassle free and effortless, except the hauling furniture part. Thanks Again!
eMILY A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Christopher R
|
Overall Experience
Rating:
1.0
They changed me for 2 storage when I want to other u haul and they told me that they will give me one price once but a storage if I need more room. They give me 2 small storage when I had a 3 bedroom house and living room and den it wasn't a offer move and I move out on the march 1 and they still charge me to move out I will never came back to U-Haul to order me a storage never again if you only have something small you should give a person one price on a storage I'm only going to order a truck from our
Tiffany M
|
Overall Experience
Rating:
5.0
Mrs. Crystal is the best.
Timara F
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
naomi n
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
NIGA S
|
First Impressions
Rating:
2.0
Wen i made it to my drop off location the managers insisted I could not the discount offered to me. After 30 minutes I received the discount.
Next, I was told at my drop off location I had until 7 pm to finish unloading to turn in my rental equipment. i was done near 6 and the office was still open. As I was standing behind a customer I pulled out of line and told I was not to expect a refund in cash although I paid in cash.i was asked for a receipt but had not checked the Renta equipment in yet. I received the run around. After I stated how I really wanted my money I left the office when I tried to come back in I was treated in a hostile manner while being stopped at the door. The Uhaul company on Union Avenue. The GM Crystal called was very unresponsive.I was stereotyped.i was told I couldn't enter the store due to me being upset with the service.i asked to return the key to my truckand was told I couldn't receive a invoice a piece of paper that shows at least I did return the equipment. I couldn't get any respect unless I was the white man in front of me who's received sympathy for his car being stolen although I had just traveled over 300 miles with two little kids and little no help unloading or loading my home. This is false advertising by uhaul and complete discrimination by the assistant manager who the GM Mom when she called to get authorization to go forward with my first month of free storage. I will never recommend uhaul of Memphis on Union Avenue.they so wish washy and so clicked up you can't get your money back if a deposit was made at least I can't.
Laquinta P
|
First Impressions
Rating:
4.0
This is my first time dealing with U-Haul’s storage facility and, I’m hoping this rental experience wil be everlasting.
LEROY E
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
CINDY A
|
Overall Experience
Rating:
3.0
Should be able to rent after 3. The young man working at 4:30 on Thursday 9-2-21 was not helpful or polite. The ladies early morning on Friday 9-3-21 were helpful, polite & competent.
Chris R
|
First Impressions
Rating:
5.0
They were so very helpful friendly and very nice with their customers and I recommend that everyone on this shift get a raise
naomi n
|
First Impressions
Rating:
2.0
The most rude and unprofessional staff I have ever e8. I have never been to an establishment where employees were so out of line. It stinks that these people seem to not like their jobs, but don't take it out on the customer...honestly this location need a makeover with employees or to be completely shut down. I have don't business with Uhaul many times. This experience takes the cake and Iwill be considering other options in the future for my moving and storage needs.
Ashley C
|
Overall Experience
Rating:
2.0
For the price that it cost me to store my items in the storage it wasn't really well kept. I had over $500 in damaged items. There was nice that got into the unit and ate threw my brand new mattresses and urinated on them. They ate kids clothes toys electronics and even toiletries like powder and soaps. I didn't think that having everything packaged in plastics and boxed down would still cause so much damage. I had this unit from July 2019 to Jun 2021 and the price went up and the maintenance went down. This was an awful experience and u-haul must do better. I still have went through everything as of yet but I know there may be more damaged items bsce some boxes are covered in rat feces and urine.
Thanks one of your valued customers
Keoka B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Monroe R
|
First Impressions
Rating:
5.0
Ms. Crystal, and the rest of the U-Haul employees are an awesome group of respectable personnel. Great job putting this crew together.
Everleana J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa P
|
Online Move In
Rating:
5.0
Great staff and storage location!
james g
|
Overall Experience
Rating:
3.0
I moved out on January 18th and I am still being sent rental bills for February, now with late fees. It's been two and a half weeks - what gives, Crystal?
KIM H
|
Overall Experience
Rating:
5.0
Crystal help me to get in quick and out quick with a 15' Truck and gave me a storage unit to store my furniture. She did an excellent job
ONeil J
|
First Impressions
Rating:
5.0
I’ve truly had a stellar experience at this location. The entire staff have been helpful and have given me great customer service no matter what!
nefertiti o
|
Overall Experience
Rating:
5.0
The knowledge and expertise gives me confidence when moving and using Uhaul. And customer service is always outstanding!
KOZETTA T
|
First Impressions
Rating:
5.0
The staff and management are always personable, professional, respectful, and knowledgeable. It makes my life easier!
KOZETTA T
|
First Impressions
Rating:
5.0
Manager Crystal made my moving experience positive, was always available to answer questions, and kept a great attitude every time. Best customer service I’ve had in a very long time from any company.
OLIVIA B
|
Overall Experience
Rating:
4.0
I could never get in my storage unit and it was way to expensive.
Shawona H
|
Overall Experience
Rating:
1.0
My card for my unit does not work
Jasmine M
|
Reservation
Rating:
1.0
I reserved a storage space, but when I arrived to unload the moving truck the space had been leased. The uhaul facility had nothing else available and basically told me "good luck".
Michael D
|
Reservation
Rating:
5.0
Excellent service and staff
JUANITA R
|
Overall Experience
Rating:
4.0
I would recommend you facility to anyone looking for storage or moving supplies.
