Customer Reviews for U-Haul Moving & Storage at Union Ave

5,644 reviews

370 Union Ave   Memphis, TN 38103
(@ Union Ave and Danny Thomas Blvd)

(901) 521-0851

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(901) 521-0851

370 Union Ave
Memphis, TN 38103
(@ Union Ave and Danny Thomas Blvd)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Sheri Hubbard 
Rating:
5.0

Customer did not leave a comment.

Tom DeFreece 
Rating:
5.0

Staff were friendly and efficient.

Jeff Toony 
Rating:
5.0

Customer did not leave a comment.

Robin Mayo 
Rating:
4.0

Customer did not leave a comment.

Frank Sanders 
Rating:
5.0

Customer did not leave a comment.

Xavier May 
Rating:
3.0

Customer did not leave a comment.

Joseph Gallante 
Rating:
5.0

Customer did not leave a comment.

Naomi Miller 
Rating:
5.0

They helped tremendously

Dominic mott 
Rating:
4.0

Customer did not leave a comment.

Jerry Wyse 
Rating:
5.0

The Mgr., Tisha was so pleasant, listened well and very helpful. She accepted the payment for the 1st truck $1269.72. I am not tech savvy & entered wrong info for the trucks return (COST ME BIG TIME!). I had to pay before I could get the 2nd truck; yet I got an email saying it wasn't paid!! I have my receipt & it came out of my acct. But, my service was great!!! No problem with the truck @all. Thank you! Ms. C. Baker

Connie Baker 
Rating:
3.0

U-haul quietly cancelled my reservation with an email - NOT EVEN A PHONE CALL - the night before our move. Had to travel way out of the way in a crappy area to finally get a truck. NEVER AGAIN. BARTLETT LOCATION.

Michael Albensi 
Rating:
5.0

Customer did not leave a comment.

Aaron Taylor 
Rating:
2.0

My brand new refrigerator got eaten up by rats I’m trying to see is yall gone reimburse me for my belongings if I would have none there was a rat problem I would have never came there

Anita Jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOHNNY WHITE 
Rating:
5.0

Customer did not leave a comment.

Michael McSorley 
Rating:
3.0

Better return instructions for the site in Memphis and better organization for the site in Englewood, Co because they had the trailer reported stolen! But everything was worked out perfect! Just be careful and pay attention!

KEION MOSLEY 
Rating:
3.0

Customer did not leave a comment.

DEMTRA SYKES 
Rating:
5.0

Customer did not leave a comment.

Willie McNeal 
Rating:
5.0

The owner was the best!!!!!!

Oscar Vego 
Rating:
5.0

Nothing

Amanda Robinson 
Rating:
1.0

Put the customer's need before your own! I had a paid employee sitting up there for over 2 hours waiting on the truck! THEN, he had to go to another location to get a truck!!! It cost me way too much & no one even offered an apology! Much less, given me a discount for my time, inconvenience & $ wasted!!!

Robert Liles 
Rating:
4.0

Stop recommending mover helper. The young men I got under your recommendation torn up walls and furniture. Who is going to paid for it.

CarL Thomas 
Rating:
5.0

Dolly was not available but the fee for it was removed; luckily the movers that moved me had one of their own. If they wouldn't have had one I don't know what I would have done.

gertrude lawson 
Rating:
5.0

Customer did not leave a comment.

Sherricka Murry 
Rating:
5.0

Customer did not leave a comment.

Tara Compton 
Rating:
5.0

Customer did not leave a comment.

jean person 
Rating:
4.0

Truck is a rough ride but got the job done

Steven Carey 
Rating:
5.0

Customer did not leave a comment.

Marcell Jones 
Rating:
4.0

Customer did not leave a comment.

Brandon Klee 
Rating:
4.0

Large lot. Easy to maneuver trailer.

Anthony Fortunato 
Rating:
1.0

Customer did not leave a comment.

Fedoria Rugless 
Rating:
5.0

Customer did not leave a comment.

kamal jouad 
Rating:
5.0

Great Customer Service!! It’s the only location I rent from!! 100/10!!!

Janay Turley 
Rating:
5.0

Customer did not leave a comment.

Glen McDonald 
Rating:
4.0

Everyone was very nice. Had no issues

Alcia Boyd 
Rating:
5.0

Customer did not leave a comment.

Darriyon Wilson 
Rating:
5.0

Customer did not leave a comment.

john Jenkins 
Rating:
5.0

Customer did not leave a comment.

Tioanna Forte 
Rating:
5.0

Customer did not leave a comment.

Tonia Moment 
Rating:
5.0

Customer did not leave a comment.

Adrian Perry 
Rating:
5.0

Customer did not leave a comment.

Sandra Webb 
Rating:
5.0

Customer did not leave a comment.

Leroy Jones 
Rating:
5.0

Everything was great,including customer service

Judy Aldridge 
Rating:
5.0

NA

Katrina Chalmers 
Rating:
1.0

Everything can improve. Starting with the management team .

Clifford Maddox 
Rating:
1.0

The manager LeTeshaies Hill called me and yelled at me over the phone accusing me of purposefully “screwing her over” and threatened to charge me triple the price if I don’t bring the uhaul back. I dropped it off at the wrong location unknowingly due to it being the first time Ive ever rented a uhual. She refused to listen to me and told me that everything I’m saying is excuses and the guy who helped me didnt go over anything, he just checked if my phone and email matched and gave me the keys. DO NOT go to this location. The manager is rude, ghetto, and disrespectful. A person like her does not need a job in customer service whatsoever.

Cher Yin Cheng 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER LEE 
Rating:
3.0

Customer did not leave a comment.

Janice Hall 
Rating:
5.0

Customer did not leave a comment.

Rosie Green 
Rating:
5.0

Customer did not leave a comment.

ANTHONY MILLER 
Rating:
3.0

My experience was fine/average. There was nothing special or extra helpful about the employees or drive. I was thankful the truck did not smell like marijuana, even though the inside of the store smelled a little funky. Would recommend this location to friends. And I will go here first if I need to rent a U-Haul.

William Crow 
Rating:
5.0

👏🏾👏🏾👏🏾

KABOZYA MANDE 
Rating:
5.0

Very easy. Lot was full but spacious. Outside attendant helpful and working hard in tough snowy conditions.

Brooks Meadows 
Rating:
5.0

Customer did not leave a comment.

Iris Mercado 
Rating:
5.0

This location is so fast and professional. Emmanuel was very informative and helpful! I received top notch equipment. I'm so satisfied that I picked this location. I will recommend and direct everyone I can to come here! Thanks 😊

Tina Youngblood 
Rating:
5.0

Customer did not leave a comment.

Don Amstutz 
Rating:
5.0

Customer did not leave a comment.

ella phillips 
Rating:
5.0

Nothing. The man who was there in the morning (don't know his name) was excellent.

William Jones 
Rating:
5.0

The customer service was great and the rental experience was really good!

LEAH DOWDA 
Rating:
5.0

Customer did not leave a comment.

BRENDA STEWART 
Rating:
1.0

Vehicle was dirty. The general manager was rude and unprofessional. I’ve already called corporate and filed a complaint.

Cedric Brooks 
Rating:
5.0

Professional staff made returning the vehicle super quick and easy.

Peter Kauffmann 
Rating:
4.0

Customer did not leave a comment.

Dan Sullivan 
Rating:
2.0

Equipment should be inspected thoroughly before and after rental and due to lack of inspection my merchandise was damaged because of unknown water leak

Terrica Frost 
Rating:
5.0

Excellent customer service!

Willesha Norman 
Rating:
4.0

The young lady at the desk, taking my order was on her phone, never got off, and was the same when I returned the trailer

WILLIAM HICKERSON 
Rating:
1.0

The truck that I received was dirty. Candy in the door. Spilled drink on the floor. I booked a dolly with my truck and was told when I got there that they were out. The staff were very unprofessional.

Ze'Erica Duncan 
Rating:
4.0

Just have one outstanding question: I rented a 10 ft. truck for $19.95 for 3 hours; purchased $8 worth of fuel which more than replaced what I used, and my total charge was $53.00! No explanation was given to satisfy the difference, nor was a breakdown given on my invoice/receipt. I am still waiting on a return phone call from their home office. Clearly their special offer comes full of loopholes!

Margaret Carlisle 
Rating:
5.0

Customer did not leave a comment.

Elisabeth Miles 
Rating:
5.0

Easy and efficient!

Samantha Slabyk 
Rating:
4.0

Services would be better if employees would know how to properly process transactions.I am being charged for something that was already paid because the service clerk didn't know how to process things correctly in your system.

Marcus Johnson 
Rating:
5.0

Customer did not leave a comment.

Jonathan Prince 
Rating:
4.0

Customer did not leave a comment.

jeremy nicholson 
Rating:
5.0

Customer did not leave a comment.

Leroy Jones 
Rating:
5.0

Customer did not leave a comment.

Kimberly Kennared 
Rating:
5.0

Customer did not leave a comment.

Joshua Yawn 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE WATKINS 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN ALEXANDER 
Rating:
5.0

Customer did not leave a comment.

Brittany Jacobs 
Rating:
4.0

Customer did not leave a comment.

Candias Russell 
Rating:
3.0

Josh did well to communicate with me. Whoever was in charge of cleaning vehicles when they return didn’t do well. Vehicle was recently smoked in and the windshield was so dirty I had to pull over and clean it.

Ronald Read 
Rating:
4.0

Customer did not leave a comment.

Napoleon Carter 
Rating:
5.0

Customer service was excellent. The ladies in the office were pleasant, professional, very helpful. The Lott attendant was very courteous also.

Michael Meyers 
Rating:
5.0

Staff today were friendly and helpful. Thank you!

John Michael 
Rating:
4.0

Customer did not leave a comment.

David Gramm 
Rating:
5.0

Customer did not leave a comment.

Shondrea Swift 
Rating:
1.0

Better customer service. One of the young ladies was on cell phone on what clearly was a personal call based on conversation and profanity used. I purchased a dozen furniture pads but was afraid to use because the third pad had what appeared to be puke all over it. I requested refund but haven’t received. We also left a bed rail on truck when we returned. When we came the next day to check the young man was waiting on a customer and said he would check in the back when he finished. The lady on the phone came in and said no without looking. I tried to call on Monday to speak to manager but was put on hold and didn’t get to speak to anyone. My husband stopped by Tuesday and was rudely told that it was trashed. I guess it was easier to throw away than pick up the phone and call. I’m still waiting on my refund for dirty pads.

Anita Drake 
Rating:
5.0

Customer did not leave a comment.

Aaron Klimek 
Rating:
5.0

Customer did not leave a comment.

Gene Paolo Opelanio 
Rating:
5.0

Customer did not leave a comment.

Ralonda Douglas 
Rating:
5.0

Customer did not leave a comment.

Micheal Middleton 
Rating:
5.0

Customer did not leave a comment.

John Anderson 
Rating:
5.0

Customer did not leave a comment.

Paul Cox 
Rating:
2.0

They charged me for the insurance after I explicitly selected no when reserving it online, and was never asked about it again in person. The employee then lied and said she asked me (she wasn’t even the person who checked me in, so that is impossible) and was extremely unprofessional and argumentative. Refused to solve the issue in store and told me to call corporate.

Isabella Stonecipher 
Rating:
5.0

The young lady who assisted me was kind, caring and very genuine. She was fully present during the transaction and really paid attention to my needs. her smile, her greeting made me a bit more comfortable. The property was easy to access and very very clean and impressive.

DArcy Deveaux 
Rating:
5.0

Customer did not leave a comment.

Montanna Neal 
Rating:
5.0

You Guys are doing a great job.

Wanda Winn 
Rating:
1.0

Emmanuel was very helpful and kind the supervisor lady was rude and not polite at all. Poor management skills

Lakisha Robinson 
Rating:
1.0

The manager was extremely rude. She was in her personal phone the entire time and was unpleasant throughout the whole experience. The trailer rented leaked water. The yard staff was very friendly though.

John Daniels 
Rating:
5.0

Customer did not leave a comment.

michelle lowe 
Rating:
5.0

Customer did not leave a comment.

Schyler Eddy  |  Overall Experience 
Rating:
5.0

The store owner was very helpful and sweet

Jenika Russell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nikita Jackson  |  First Impressions 
Rating:
5.0

Theses people at U-haul should give a training class for this country in Hospitality because, U-haul is extremely good in taking care of our customers thanks. Start training Extra- Space Storage first.

LEROY ECHOLS  |  First Impressions 
Rating:
4.0

Im very pleased.

Sarah Clevleand  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacob Morrow  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Amariah Fox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anna Williams  |  First Impressions 
Rating:
4.0

The young lady Chara who works at the Union Avenue facility took an automatic deduction from my bank account which was not authorized by me. I reported this incident to your corporate headquarters, complaints department. I hope something was done about this because by doing this to me, tells me she can go in anyone's account and continue this type of theft. My name is Ms Mitchell (901) 425-6564.

Musette Mitchell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMES AUSTIN  |  First Impressions 
Rating:
5.0

The only thing that was inconvenient for me was the hours that I could access my unit. I just wished it was 24 hours. This didn't affect my decision to stop using storage, I finally found a place to call home. I absolutely loved the staff at this location. The manager should get a raise, she's just the best. Once, I forgot to lock my unit and left the door open. She put a lock on it for me until I came back again. I felt like she was always willing to work with me if I was late, maybe it was the policy but she made me feel like she was looking out for me. I will miss chatting with her. Thanks for letting me use the storage. Also, I frequently rent your trucks and I'll say It's always hassle free and effortless, except the hauling furniture part. Thanks Again!

eMILY ARMSTRONG  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Christopher Riley  |  Overall Experience 
Rating:
1.0

They changed me for 2 storage when I want to other u haul and they told me that they will give me one price once but a storage if I need more room. They give me 2 small storage when I had a 3 bedroom house and living room and den it wasn't a offer move and I move out on the march 1 and they still charge me to move out I will never came back to U-Haul to order me a storage never again if you only have something small you should give a person one price on a storage I'm only going to order a truck from our

Tiffany Miller  |  Overall Experience 
Rating:
5.0

Mrs. Crystal is the best.

Timara Farmer  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

naomi nevilles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NIGA SCOTT  |  First Impressions 
Rating:
2.0

Wen i made it to my drop off location the managers insisted I could not the discount offered to me. After 30 minutes I received the discount. Next, I was told at my drop off location I had until 7 pm to finish unloading to turn in my rental equipment. i was done near 6 and the office was still open. As I was standing behind a customer I pulled out of line and told I was not to expect a refund in cash although I paid in cash.i was asked for a receipt but had not checked the Renta equipment in yet. I received the run around. After I stated how I really wanted my money I left the office when I tried to come back in I was treated in a hostile manner while being stopped at the door. The Uhaul company on Union Avenue. The GM Crystal called was very unresponsive.I was stereotyped.i was told I couldn't enter the store due to me being upset with the service.i asked to return the key to my truckand was told I couldn't receive a invoice a piece of paper that shows at least I did return the equipment. I couldn't get any respect unless I was the white man in front of me who's received sympathy for his car being stolen although I had just traveled over 300 miles with two little kids and little no help unloading or loading my home. This is false advertising by uhaul and complete discrimination by the assistant manager who the GM Mom when she called to get authorization to go forward with my first month of free storage. I will never recommend uhaul of Memphis on Union Avenue.they so wish washy and so clicked up you can't get your money back if a deposit was made at least I can't.

Laquinta Partee  |  First Impressions 
Rating:
4.0

This is my first time dealing with U-Haul’s storage facility and, I’m hoping this rental experience wil be everlasting.

LEROY ECHOLS  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

CINDY ALLEN  |  Overall Experience 
Rating:
3.0

Should be able to rent after 3. The young man working at 4:30 on Thursday 9-2-21 was not helpful or polite. The ladies early morning on Friday 9-3-21 were helpful, polite & competent.

Chris Reynolds  |  First Impressions 
Rating:
5.0

They were so very helpful friendly and very nice with their customers and I recommend that everyone on this shift get a raise

naomi nevilles  |  First Impressions 
Rating:
2.0

The most rude and unprofessional staff I have ever e8. I have never been to an establishment where employees were so out of line. It stinks that these people seem to not like their jobs, but don't take it out on the customer...honestly this location need a makeover with employees or to be completely shut down. I have don't business with Uhaul many times. This experience takes the cake and Iwill be considering other options in the future for my moving and storage needs.

Ashley Cosey  |  Overall Experience 
Rating:
2.0

For the price that it cost me to store my items in the storage it wasn't really well kept. I had over $500 in damaged items. There was nice that got into the unit and ate threw my brand new mattresses and urinated on them. They ate kids clothes toys electronics and even toiletries like powder and soaps. I didn't think that having everything packaged in plastics and boxed down would still cause so much damage. I had this unit from July 2019 to Jun 2021 and the price went up and the maintenance went down. This was an awful experience and u-haul must do better. I still have went through everything as of yet but I know there may be more damaged items bsce some boxes are covered in rat feces and urine. Thanks one of your valued customers

Keoka Barns-Anthony  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Monroe Relford  |  First Impressions 
Rating:
5.0

Ms. Crystal, and the rest of the U-Haul employees are an awesome group of respectable personnel. Great job putting this crew together.

Everleana Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Palazzetti  |  Online Move In 
Rating:
5.0

Great staff and storage location!

james garrett  |  Overall Experience 
Rating:
3.0

I moved out on January 18th and I am still being sent rental bills for February, now with late fees. It's been two and a half weeks - what gives, Crystal?

KIM HOWARD  |  Overall Experience 
Rating:
5.0

Crystal help me to get in quick and out quick with a 15' Truck and gave me a storage unit to store my furniture. She did an excellent job

ONeil Jones  |  First Impressions 
Rating:
5.0

I’ve truly had a stellar experience at this location. The entire staff have been helpful and have given me great customer service no matter what!

nefertiti orrin  |  Overall Experience 
Rating:
5.0

The knowledge and expertise gives me confidence when moving and using Uhaul. And customer service is always outstanding!

KOZETTA TURNER TYSON  |  First Impressions 
Rating:
5.0

The staff and management are always personable, professional, respectful, and knowledgeable. It makes my life easier!

KOZETTA TURNER TYSON  |  First Impressions 
Rating:
5.0

Manager Crystal made my moving experience positive, was always available to answer questions, and kept a great attitude every time. Best customer service I’ve had in a very long time from any company.

OLIVIA BOWEN  |  Overall Experience 
Rating:
4.0

I could never get in my storage unit and it was way to expensive.

Shawona Hill  |  Overall Experience 
Rating:
1.0

My card for my unit does not work

Jasmine Miller  |  Reservation 
Rating:
1.0

I reserved a storage space, but when I arrived to unload the moving truck the space had been leased. The uhaul facility had nothing else available and basically told me "good luck".

Michael Dixon  |  Reservation 
Rating:
5.0

Excellent service and staff

JUANITA ROBERTSON  |  Overall Experience 
Rating:
4.0

I would recommend you facility to anyone looking for storage or moving supplies.

lori wyckoff  |  Overall Experience 
No reviews have been submitted for this location.

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