The car hauler that was rented to me was in poor repair. The safety chains were to short for a car, some of the lights on the back of the trailer were pushed in. The tire strap bars were bent down preventing safe adjustment. One ramp only worked once and didn't extend to unload. I ended up having a tow truck come to get the car off. The rental took longer than expected because of these issues. When I dropped off the trailer I was told I wouldn't be charged for the additional time and was. 3 days later I was contacted by uhaul saying it wasn't dropped off. I would not recommend this location to anyone and I doubt I'll ever use uhaul again for anything. Very disappointing quality and service.
joel aCustomer Reviews for U-Haul Moving & Storage at UW of Oshkosh
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Filed a complaint. Charged for a month I wasn't there and I had to call this month for them to close out that account.
jospeh m | Overall ExperienceThe manager told me that if I wanted to leave a negative review on Google that was up to me but that it would not affect her. I was locked out of my unit for an additional 3 weeks after my due date was cleared up. When I asked about this they told me "because someone's not doing their job." and no apology was given.
GREGORY S | Overall ExperienceThis was the worst storage experience I have ever had. The GM locked me out of my units without any notice for a month and I had trouble getting a hold of her in order to get back in. It turns out she had locked me out because she had gotten in trouble with her boss because of something inappropriate written on her board and it included my phone number so she decided I was to blame and locked me out of my units which contained all of my possessions as I was homeless at the time. Anytime I tried to get a hold of her to get anything done, she sent me straight to voice-mail. I tried talking to her supervisors and was often brushed off and told to talk to her instead. I was overcharged for my units and it took almost a month to get it straightened out. I would never recommend this site, let alone this company to anyone.
Gwendolyn D | Overall ExperienceI reached out to the manager before pulling out my property a few times and was not given a response once. I was told that I would get a lein feebtaken off of my bill a total of 3 times and paid it with no discount and no refund. I was also quoted less than my monthly contract. I moved for work and had to come all the way back a few times to take care of it. My experience was not a favorable one and I was not refunded the Lein fees that I was told would be taken off and refunded. Overall I was happy to not lose things that were left to me by my parents that passed away and need3d to store them because of working on the road and not being around.
Anthony H | Overall ExperienceThere are no lights in the units and it’s so inconvenient to enter your security code every time you go in, especially when you’re storing a full house worth of belongings.
Katie P | Online Move InMaria & Nathan were especially helpful! They’re also very personable, well organized & exhibit an outstanding customer service attitude. I appreciated the fine facility but these 2 people are exemplary U-Haul representatives. The company is lucky to have them!
Patsy G | Overall ExperienceEverything was fine. Except for the fact that only 3 days into the month they charged a whole month without prorating for three days of use From May 12th thru August 15th the charged my card every month on the 12th. This is all fine but when asked what they could do. No one responded back and got charged for entire month up til Sept 12th. Very upsetting to get charged a whole month and not one person even tried to help me out
JASON H | Overall ExperienceAll staff were friendly and helpful. The manager was exceptional in accommodating my needs. Thank you, I will be using your facilities again in the future!!
Urlonda J | Overall ExperienceEveryone was helpful and if I had any questions, they were prompt with answers. Thank you all
Sandra A | Overall ExperienceThere was supposed to be a lock in unit 1081, the office promised me a free promotional lock. I completed the process online. When I get there with a car load of stuff, no lock inside the unit. The unit is totally dark and there is space that is taken up by plumbing. I feel like this was a $215 mistake. I just wanted a bigger unit. Not a completely dark unit, that is supposed to be 50% bigger than my current unit but has a bunch of pipes in the corner. That was not disclosed to me. It doesn't even look like it's 50% bigger. I am not happy with it, at all.
Charlotte C | Online Move InWhen we got to U-Haul we soon realized we needed a bigger unit. The person helping us was fantastic!! So nice and helpful!
jackie h | Online Move InEvery time I went there there was always garbage all over the place outside and inside from other tenants well if they were cleaning out their car or whatever garbage in the bathroom I don't know I didn't see anybody cleaning anything up but overall it was a good storage unit and was well secure I don't know why they didn't have a maintenance person they're cleaning every cleaning the place up
Rodney P | Overall ExperienceNone
Jodi W | Overall ExperienceTara did an amazing job helping me with this experience as it was completely new to me she walked me through everything with storage unit and the moving truck . She did great 5stars!
Crystal S | Overall ExperienceI'm in a crisis situation dealing with so much and I was trying to procure the storage units before the prices changed and after the prices changed it almost devastated me and I'm so happy that they worked with me and honored the pricing before they changed. I'm so grateful and thankful
SHERRY M | First ImpressionsWe originally went into a different uhaul location and we were completely unimpressed..we received zero help from the person working at the time and ultimately left frustrated and without a storage unit. The poor customer service or lack there of led us to this location..our experience at this location was the complete opposite. We had an opportunity to interact with four different associates and they were all equally helpful..knowledgeable and courteous! I would definitely recommend this uhaul location.
Michelle K | First ImpressionsNot mentioning the additional 10$ charge for the 24/7 storage was an issue. Especially when I got locked out of the facility with my storage unit wide open and a truck full of belongings left to be stored. The carts are difficult to push or pull through front access door, the large bump caused many belongings to fall off the carts.
Charles H | First ImpressionsThe place was dirty inside bathroom was very disgusting very hard to get into the place I don't like it at all
Rodney P | First ImpressionsThe people working got me my truck quick and explained what I needed to do simply! They were fun and personal. And made it super easy to cancel when I realized I didn’t need something.
Theodore B | First ImpressionsTara was very friendly, very helpful and courteous.
Claude C | Overall ExperienceI don't have a bad word to say.the staff is great handling all your needs. The unit was above and beyond clean. Would recommend U-Haul to everyone.
Mary J | First ImpressionsThis facility was excellent! Very secure, clean, and the U Haul employees were always there to help if I needed! Five Star! Would not hesitate to recommend!! Susan, Oshkosh
susan s | Overall ExperienceMarcus was really helpful, I really appreciate your help with everything. The facility was great, with some modifications on our end we might use this idea again in the future 🙂
Kala P | Overall ExperienceThe staff was incredible to work with and would come back and or recommend this location solely on the staff.
Matt C | Overall ExperienceI was so thankful for the first month free. It was a great facility with super friendly people. The place was secure and always smelled good. I will definitely use them again! Thanks uhaul!
Daniele G | Overall ExperienceGreat people, great place.
ROBERT H | Overall ExperienceThe owner and his wife were very hospitable. Helped me out a lot!
Chandler A | First ImpressionsI was so well taken care of and the staff was extremely helpful and personable. Thank you.
Daniele G | First ImpressionsKadi was very helpful and friendly, making a terrible day a bit better
Kathy Y | First ImpressionsGreat people here. Clean and neat facilities.
ROBERT H | First ImpressionsStaff was extremely courteous and helpful! Thank you!
Troy U | First ImpressionsThe staff was great and always there for us but the problem is I asked for a bigger unit and didn't get it Even though I was told you had them available but I let that go but I found a unit exact same as yours for less with indoor storage security and climate control yours is way overpriced
WILLIAM W | Overall ExperienceMy cell phone number was entered by mistake on someone else's U-Haul account. I started getting calls about a past due bill for a storage unit I didn't rent in a town two hours away from where I live. At first I patiently explained to the callers that they had the wrong number on the account. Then I continued to receive calls and messages for several months. Eventually I became less patient with repeatedly explaining the error and asking them to remove my number. Now I received a text message asking me to take a survey and rate my experience. Unbelievable. Please, U-Haul, you need to find some way to enable your customer service reps to fix a simple error so they stop calling and texting me.
Nancy B | Overall ExperienceNice area, could have been kept a little cleaner around the community sharing thing, which I thought was a cool thing to have. Sometimes there was garbage around but nothing to extreme, it is a storage unit after all. I didn’t have any problems in my 4 months of renting.
Shelby H | Overall ExperienceThanks s
Sasharae W | Overall ExperienceFor the life of me, I cannot find the name of the amazing employee that helped me, but she was honestly fantastic. Her name starts with a C, and it's killing me I can't give her the kudos she deserves. The online reservation, check-in, and tutorial process were seamless! Everything was convenient and streamlined, and I feel safe leaving our belongings there while we move.
Bobbi K | First ImpressionsGreat service all around and we will be back when the need arises
CHERYL M | Overall ExperienceNobody in the building had any idea how to do anything with any sense of urgency, it seemed like it was everybody’s first day on the job, expect for the gm, who if I had to guess had two months of experience.
BENJAMIN J | Overall ExperienceStorage facility was very clean and easy to access. The staff was very professional and helpful.
SCOTT C | Overall ExperienceStaff are hard to find at store Staff is un uneducated on how to use the computer. Each time i went into store the Wait was over an hour just to get my transaction completed one employee can’t even see the computer much less work it whenever rent from there again
kimberly l | Overall ExperienceThe employees were friendly and helpful enough, but the overall experience was not good. First there was some confusion about the reservation, and the location of the storage unit. Then I got my card and could not get it to work, and one employee could not get it to work, but then the more knowledgeable employee got it to work on the first try. I continued having issues with my key card throughout the move in process, sometimes taking up to 10 swipes to get it to work. It was also extremely frustrating that there was no way or option to keep the door open while moving everything into my unit, especially since I had family helping and I was the only one with the key card. The first unit I was supplies was an 8x10, which I was informed could hold everything on a 15' truck. That unit had a small door and a relatively small hallway which made it nearly impossible to fit my larger furniture in to the unit. When we put my first large item in there, a 3 seat couch, it already took up half the unit. I also did not appreciate that the unit was very dark and had no available light source. Anyway, as soon as we realized the unit would not do, we managed to speak to the employees right as they were closing and thankfully they were still very helpful with switching me to a larger unit. That unit us much nicer and although there still isn't a light source inside, lighting was no issue, and it has a garage door entrance which made it MUCH easier to move my many large items into it.
Caitlyn W | First ImpressionsLove them they are very respectful and knowledgeable and have great Communication skills
Erica D | First ImpressionsFirst time user of a storage unit and was very impressed. Friendly staff, clean facility and even has carts to assist in hauling in the boxes.
Todd B | First ImpressionsNeed more regular cleaning of bathrooms and common areas.
PETER H | Overall ExperienceThe staff was excellent and explained the options very thoroughly
CHERYL M | First ImpressionsThe 3 employees I dealt with were Awesome!
James R | First ImpressionsIt will be more helpful if someone will answer the phone not the machine Everytime I called no one answered and I waited almost 20 minutes.
Rebbeca B | First ImpressionsEverything was very convenient for our move. The only thing we had issues with was getting contact I formation correct. A second phone number and an additional address were entered wrong and weren't double checked before entering into the system. I caught the mistake after looking at the paperwork for the storage unit. Otherwise everything went very smoothly for our future move to Oshkosh.
Grace D | First ImpressionsStaff was very helpful and friendly
Valley C | Overall ExperienceI stored my items for 8 years and they were is such good condition when we went to retrieve them. Thank you for taking good care of your facility.
KAREN K | Overall ExperienceThe Ohio St Oshkosh storage Uhaul staff are very helpful and knowledgeable. And the manager there is outstanding she helped me every step of the way. I had a storage unit there for almost 5 years. And used uhaul to move my things out of that storage thank you so much for the very great hospitality! If I ever need storage again they would be the first I would come to.
TERRY M | Overall ExperienceAlways clean and secure. Wonderful service people too.
MARGIT D | First ImpressionsMy box springs and king size bed platform took water damage and I threw it away. I was pretty much forced to remove all my belongings from my paid storage unit because they would've removed it themselves. I was left to last second come up with a solution to find a place to store all my things. It also didn't help I was only able to go into my storage on their time. I had to have permission just to go in my storage unit when I paid for 24/7 access. You guys went back on stuff which is in the contract. You guys handled everything bad and screwed me over and a lot of people on my floor. I pay 150 month for a secure climate control building and I got this.
Alexander D | Overall ExperienceThe new guy and other guy were great and very helpful. The girl I picked my truck up from was not helpful.
Mark j | First Impressions😀
James V | Overall ExperienceUnclear about the checking in process before trying to get into unit.
Stacy S | Online Move InRude and not helpful. Waited over an hour at the front desk and was charged an extra $50.
James M | Overall ExperienceStaff was extremely helpful and friendly. Even when things did not go smoothly it was very obvious that they wanted a satisfied customer.
FRANK M | First ImpressionsI had called the facility on 9/24 and indicated that I would be in on Saturday to move everything out of the unit. I stated that I would be willing to pay for the 2 extra days of use. The representative said ok. When I arrived at the facility on Saturday morning at 7:15am. We had to wait for the door to be unlocked even though it was supposed to open at 7:00. We rented a 10' u-haul truck for the expressed purpose of cleaning out the storage unit. Once we were done, we returned the truck to the facility. The person made us wait outside and had a poor attitude when questions were asked about being refunded the difference in mileage. She argued that we were never charged even after me showing her the pending charge on my account. A couple hours after leaving the facility, we received a call from the unpleasant person who had checked in the truck stating that we owed 149.00 for the storage unit. I advised that I had spoken with someone 2 days prior and had advised that I was moving out today and that I would be paying for the 2 extra days of use. And nothing was said about paying the full amount. She said that it was told to me because there is a note on the account. I advised her again that it was not and said that I hope their calls are recorded. She said she would send it to her manager. A little while later I received an email receipt for the payment. I called the facility about it and told them that I do not authorize them to make the charge and I will pay for the 2 days that I stated before and was told ok. The "manager" got on the phone and started saying that she was the one who had spoken to me and that I was told it would be the full amount. I said no listen to the phone call because that was not said. A little while later I received a link via email to the recorded call, which the representative knew I would not be able to access since I am not an employee. Then after sending an email stating that and that I would be calling corporate, I received a screenshot of a note in some account. This was a very poor experience. I have been a uhaul customer for many years and have used u-hauls truck rental at least 4 times in the past 5 years, but around 10 times in my lifetime. I have spent quite a bit of money with u-haul and due to this experience, I will be searching out other options if/ when I move again.
Susan R | Overall ExperienceVery friendly and helpful staff would defiantly use again or recommend to someone looking for storage in the area.. Thank you,
Joe O | Overall ExperienceVery clean and well kept secure facility, Seth and Cass are very knowledgeable and helpful with our needs.
nancy o | First ImpressionsBest storage in town! The GM Seth and his team are amazing, and helpful. I would have never considered the facility a year ago!
Ann S | Overall ExperienceGreat service. Knowledgeable and friendly staff.
Alisha H | Overall ExperienceGreat service and nice person
anthony r | First ImpressionsThe staff was excellent.
F H | Online Move InThe staff was very friendly and helpful I would definitely recommend this particular U-Haul facility 🥰
Tyanna H | First ImpressionsThis guy was so so friendly so helpful I totally recommend uhaul in Oshkosh I was so stressed with all my things and I got all the help I needed thank you again uhaul Oshkosh.
Gerardo T | First ImpressionsAbsolutely meets all your needs and excellent customer service both Seth and I believe her name was Linda ( I tried calling to find out, but couldn't get thru) were phenomenal. Couldn't be happier with the experience.
F H | First ImpressionsGreat customer service and professional atmosphere. will recommend to friends and family!
Ann S | First ImpressionsStaff extremely helpful
Alisha H | First ImpressionsThe process was easy with little trouble, and Kass helped me with any needs or concerns I had while I had the unit.
gina c | Overall ExperienceExcellent customer service and very helpful..
Hubert A | First ImpressionsThe process was super simple, the storage space was clean, and the u-haul worker who had helped me, Kass, was very helpful and got what I needed efficiently.
gina c | First ImpressionsThe unit was cleaned and ready to move in, but did not have a lock inside as indicated would be on my confirmation. I was able to get a lock from a customer service employee at the store
Melissa C | Online Move InNot sure why I there been this delay and confusion with my rental unit. I rented and moved in to the unit on 3/23 and will need it till at least June 12th and am receiving phone calls and emails daily.
Monica D | First ImpressionsI wouldn’t even give one star if I have to , the guy named Seth wasn’t trained to install the hitch and electronics it took 4 days And still didn’t know how to install. It was a nightmare I wouldn’t recommend this store if you have to install hitch.
Ashesh K | Overall ExperienceWould like better room dimensions and drawings of the room. I thought room was bigger than it was and had to change rooms while in site. Seth, the GM, was very understanding and accommodating
Todd G | Online Move InI was continually impressed with the service by Seth, a relatively new manager at this location. We were greeted warmly & made sure everyone was attended to. We found our truck cleaned & safe. After having several prior negative experiences in the Green Lake & Ripon area, the store on Ohio Street was a welcome change, definitely recommend.
John O | Overall Experienceyou guys are in big need of a software upgrade. I called and gave all the information only to arrive at UHaul and have them not find it by my name you limited the characters, so I can not even finish
Jim C | First ImpressionsGood space and just what was needed for a few months while we moved.
Hunter P | Overall ExperienceClean and professional facilities, not 100% with the insects but no water or cold damage to anything. Overall would use again.
kathleen h | Overall ExperienceVery good take babysitter from uhaul my stuff. Thank
AUDRA G | Overall ExperienceThe young man helping us (Thane) was excellent. Sunday morning was so busy,the line was long, customers were rude. Thane was the only one working and was extremely polite. More help needed!
Lisa D | First ImpressionsEverthing was good about the Oshkosh Uhaul experience. Nice Staff.
Colin M | Overall ExperienceGreat place to store stuff!!
Christie A | Overall ExperienceEmployees were really helpful and patient. I’ve enjoyed U-Haul services whenever I needed them and do not really have any complaints.
Jay C | Overall ExperienceThe lady helping us was very nice did a great job.
Christie A | First ImpressionsWorked with us to find the storage unit that would fit our needs. Unit was well cleaned and cool.
Mike M | First ImpressionsThe general manager Crystal boss of the Oshkosh Wisconsin U-Haul I'm home Ohio Street is very very good person and treats the customer is right
Marcella M | Overall ExperienceShe was great!
Alphonso S | First ImpressionsHigh Praise to manager Crystal Boss and her staff, very helpful. For me, a very positive experience—recommended to those needing storage facilities.
gus G | Overall ExperienceVery flexible as we got an extension on our truck and our storage unit was different size wise from what we thought so they gave us another unit for a free month! Very friendly service.
NOELLE L | First ImpressionsNo issues at all. Very helpful staff
ROBERT B | Overall ExperienceWay to expensive
Skye H | Overall ExperienceConvenient location for storing our items and dropping off a trailer. Crystal and the crew are helpful and always available to assist you with your storage or moving needs.
Mike S | Overall ExperienceCrystal Boss is an excellent employee. If I had a.business I would have to make her a job offer!!!
Ron L | First ImpressionsGreat service and support by store manager.
ROBERT B | First ImpressionsFriendly, professional and excellent service.
Chee V | Overall ExperienceCrystal and the other employees are so helpful
Carman A | Overall ExperienceMy furniture went to the wrong place due to "forklift ,issues" this took many times of going round and after I was told they would go o to original place they never did. Then was told multiple times
sherry b | Overall ExperienceVery nice storage building. Clean and secure.
YVONNE D | Overall ExperienceExcellent experience
Daryl H | Overall ExperienceI have rented a unit for 15 years and now am retiring. The staff has always been friendly and helpful.
PAUL B | Overall ExperienceStaff is very friendly and helpful. The facilities are immaculate. The fact that they have carts for your use and an elevator really made things easy. I will definitely use them again!
Kathleen E | Overall ExperienceGreat experience
William S | Overall ExperienceThe management went out of their way to assist me when I needed it the most. Words cannot adequately describe how much I appreciate the efforts of the people in Oshkosh. SIX STARS
GREGORY C | Overall ExperienceI’m very happy with my storage unit.
Kelly S | ReservationPlace worked out very well for us
jackie n | Overall ExperienceGreat service very knowledgeabl
SALLY M | ReservationI had an excellent experience.
Molly D | Overall ExperienceWas a good experience
stephen b | Overall ExperienceUhaul Storage is a great place to store anything.
Jeanne M | Overall ExperienceAside from a manager being unavailable after hours a month ago, I have to highly recommend & compliment my main contact - Jason Schumacher - he went above & beyond til the end! :) Thank you bunches!
Debby K | Overall Experienceit took a very long time to get my swipe card to work and i had to ask the employees to help find my storage unit and how to get into the building. very nice but not very helpful.
madalena m | ReservationWe thought the storage unit was very nice and we would use Uhaul again if we ever needed to.
Emily C | Overall ExperienceNever again
darrell s | Overall ExperienceThe new indoor storage facility is very clean and well lit. It has an easy check in/out process and a serious alarm goes off if you forget to check in.
MATTHEW B | Overall ExperiencePerfect fit for us. Will recommend Uhaul to friends & family
Sophie G | Overall ExperienceI found the indoor storage to be a great option. I chose the 10' x 15' room & found the rate very reasonable. Some people had complained about humidity, so I hung 3 Damp-Rid hangers & no problems.
Mary W | Overall ExperienceWhile unrelated to Storage, the after hour smart phone truck drop application is useless for customers (seniors) what are less skilled with a smart phone app that requires taking pictures, etc.
Kenneth N | Overall ExperienceVery easy check-in. Was taken personally to the unit. Very clean facility, secure and well lit.
susan j | Overall ExperienceAlways helpful and friendly
Tim D | Overall ExperienceThe unit worked out well.
Justin Z | Overall Experience