Customer Reviews for U-Haul Moving & Storage at Truman Farms
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

247 reviews

12123 Blue Ridge Blvd Ste H   Grandview, MO 64030
(Truman Farms behind Truman corners, Behind Price Chopper in Truman Corners)

(816) 929-8610

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Office Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(816) 929-8610

12123 Blue Ridge Blvd Ste H
Grandview, MO 64030
(Truman Farms behind Truman corners, Behind Price Chopper in Truman Corners)

Services at this Location:

Office Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A customer service

Lorrie Green  |  First Impressions 
Rating:
3.0

It was very unclear how to "check in" vs "unlock" the doors. I went to the main office, and it got no clearer. I ultimately figured it out on my own. (One scanner is for checking in, which must be done before using the other two scanners, to unlock. Then you have to check out again at the first scanner.)

Amy Pierden  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

John Vannoy 
Rating:
5.0

The team took extra time to place the pods in the best location on my driveway. The team was on time for both pick up and drop off. They did a great job.

Sean Franke 
Rating:
5.0

Customer did not leave a comment.

Christina Turner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jordi Cordero 
Rating:
5.0

Customer did not leave a comment.

Gloria Wiens 
Rating:
5.0

A TRASH BIN IS NEEDED. ALL ELSE WAS EXCELLENT

sonya carter  |  Overall Experience 
Rating:
5.0

This was a nice, quiet pickup! Thank you!

DJ Hurst 
Rating:
5.0

Customer did not leave a comment.

DERON DAVIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kualani Staten  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CARMEN WOODS 
Rating:
5.0

Uhaul has been 1 of the best move & storage experiences in my life the costumer service was a 10 & the people experience was an 11!

France Tucker  |  Overall Experience 
Rating:
5.0

It would be much better if local phone did not ring over to corporate. After calling the local number a number of times, it rolled over to the national number and I spoke to a nice corporate customer service person, but they were unable to reach the local number while I was on the phone. So I decided to walk in to local location and talked to a very helpful lady at he front desk and she called the storage location and and the boxes were available as promised.

Leslie DONAHUE 
Rating:
5.0

Customer did not leave a comment.

Rochelle Goulden  |  First Impressions 
Rating:
1.0

The reservation was canceled, the unit was never used

Rashad Anderson  |  Overall Experience 
Rating:
5.0

All the staff in Springfield Mo, in Kansas City Mo as well as over the phone were very helpful and pleasant and treated me with the utmost respect. I feel that there is no task that they didn’t help me with, they understood my situations and came through for me accordingly and I truly appreciate them for their hard work and understanding which this move has created for me. So thank you all so much.!

LAVERNE DIVERS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasheeka Daniels  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Beverly M Decker 
Rating:
5.0

It was an excellent experience dealing with U Haul. Would highly recommend. You made the move 1800 miles a great experience. Thank you!

Chuck Bowers 
Rating:
1.0

Customer did not leave a comment.

Dymand Simmons  |  Overall Experience 
Rating:
5.0

Working with the Grandview office was one of my best UHaul experiences. I’ve used UBoxes for five different moves and this group, particularly Rachel, were outstanding. Very helpful, super friendly even when dealing with multiple reschedules, and prompt both at delivery and pickup. Wish all UHaul locations were like these guys.

Kirk Joy 
Rating:
5.0

It was perfect and so happy woman were doing the jobs

ann egan 
Rating:
1.0

Communication when it came to my access code not working as well as even trying to contact management during and after hours was terrible. I had no luck. So i had to extend thw uhaul truck on top of that after 48 hrs I still was not able to get in which ultimately led to me having to get rid of all of my belongings. Highly unsatisfied when it comes to the customer service and experience all together. Really hoping I can get a refund on both services.

Dymand Simmons  |  Online Move In 
Rating:
5.0

excellent service. Thanks

Kristine Garcia 
Rating:
1.0

After 4 days I still do not have immediate access to my unit and have to wait on someone to let me in during business hours only! Pretty inconvenient

Sheldon Borders  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

russ peterson 
Rating:
5.0

This location is awesome, the staff is friendly, prompt and kind. We liked this way of moving things ourselves, but also not getting worn out by tring to do a long distance move in 4 days with a big truck. We were able to pick up each box, load at a reasonable pace and now that we are to our new location we are picking the boxes up one at a time getting items to where they belong. The boxes are easier to load than trucks, come with 24 furniture pads so lots can get packed in tight! As far as we can tell nothing shifted in the move. :)

JOHN VANDERHOOFVEN 
Rating:
2.0

Customer did not leave a comment.

Charlie Payne 
Rating:
5.0

The team delivering and picking up the boxes was great about carefully placing the boxes even when I didn't have ideal spots and they took great care of my stuff.

Eric Ross 
Rating:
5.0

Customer did not leave a comment.

Andrew Carlson 
Rating:
5.0

Customer did not leave a comment.

Marquita Williams  |  Overall Experience 
Rating:
2.0

There were insects in my stuff

Harshul Garg 
Rating:
4.0

The office on 121st Blue Ridge should have a sign to inform customers to report to the 105th & Blue Ridge location. I drove around after reserving the space and finally decided to go to the other location. There was a very nice gentleman who assisted me as I was in distress from the situation I was in.

sonya carter  |  First Impressions 
Rating:
4.0

The only hiccup is that I was charged rent for the ubox container because there was a delay in picking up the ubox from my home (not because of my schedule but because of u-haul's schedule).

Molly Drake 
Rating:
5.0

Their customer service is 10/10!!

Maggie Tehabsim 
Rating:
5.0

Perfect plus the price was in line.

robert keim 
Rating:
5.0

I very much appreciate all of the kindness, support and quality service from UHaul. Especially at this time.

Dylan Delancey 
Rating:
5.0

The whole process was amazing!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I have already told multiple people about it who now are using this service. The ONLY ISSUE is that I got multiple emails saying that said I have to approve some terms. Spent a ton of time on the website looking for what I had to approve, and then called in and they said that was only for California. It should state this, as it was confusing and wasted my time.

Tina Bender 
Rating:
5.0

Great service and great communication!

Paula Pawlewicz 
Rating:
5.0

Customer did not leave a comment.

Marquita Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Renee Schmidt 
Rating:
5.0

Customer did not leave a comment.

Hannah Taft 
Rating:
4.0

Customer did not leave a comment.

Bettina Kittrell  |  Online Move In 
Rating:
4.0

Considering we chose to move during a holiday weekend things took a few days longer than expected, but that was our week and to be expected. Thanks Ken ALL 3 of the pod delivery & loaders & pick up staff were outstanding people. A wonderful representative of the UHaul family or team. Thank you Ken

Kenneth Staley 
Rating:
5.0

Hands down one of the best experiences, I have had with any service company. They are outstanding in the customer service, coordination of Ubox delivery and pick, stellar communication, reps are knowledgeable, kind and respectful all over the top. The operation was seamless from the start to finish. Believe me, you will not be disappointed by using U-Haul services.

Rating:
5.0

The staff there is like family to me!

prince bossalinie  |  Overall Experience 
Rating:
5.0

This was a very positive experience for me. I was able to communicate with a human being and was given accurate information. I would recommend for a destination move.

Sheila Fisher 
Rating:
5.0

Customer did not leave a comment.

Diana Wallace  |  Overall Experience 
Rating:
5.0

Great facility Like the 24hr access Employees are friendly & ready to assist

Lynn Goodseal  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mary Morgan 
Rating:
5.0

Customer did not leave a comment.

MARLA FRANKLIN  |  Overall Experience 
Rating:
4.0

No improvements needed

Loren Hamm 
Rating:
5.0

Great delivery and pickup crew.

Denny Meier 
Rating:
4.0

Customer did not leave a comment.

Diana Wallace  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Adrinette Young  |  Overall Experience 
Rating:
1.0

I was told to call moving help directly to change me order from 2 uboxs to 1. I was never able to get any help despite numerous phone calls emails and chats. Absolutely horrible service. I was overcharged and have been told there is nothing that can be done. This is the worst moving experience ever.

Jacqueline Grawe 
Rating:
1.0

Customer did not leave a comment.

Kayla Garrison  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

amanda toombs  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jANET ROGERS 
Rating:
1.0

I NEVER HAD A STORAGE UNIT WITH YOU GUYS!!!!!!

Darlene Everage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eva Hatch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bill mohoney 
Rating:
5.0

EXCELLENT service from start to finish. Great communication and great staff in Kansas City and in New Jersey. Thank you

Margo L Quiriconi 
Rating:
5.0

Customer did not leave a comment.

Ladonna Newton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Regina Green 
Rating:
5.0

Received a free month with a truck rental. Was a perfect space to store things during my moving transition. The 24/7 access was the most convenient perk.

Russell Colby  |  Overall Experience 
Rating:
5.0

Great staff, friendly and helpful, at first would be an easy job but it turned out great as my move in experience. Would recommend my friends positively.

Stanley Chambo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tameka PleasantChi  |  First Impressions 
Rating:
5.0

As long As I dealt with the Manager there was no problems two many Indians

Archie Welch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH KIRKMAN 
Rating:
5.0

Everyone was helpful!

JOYCE SAMUELS  |  Overall Experience 
Rating:
5.0

Fantastic storage and service. Highly recommended. Thank You

Larry Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tasha Rayburn 
Rating:
3.0

There was no communication between UHaul corporate and this local location to have my UBoxes ready when me and the movers arrived. I was also very dissapointed to learn that after paying that there was no truck in this location to deliver. However, upon arrival there was a truck sitting in the parking lot that could have delivered. Instead, I had to pay $1900 to have movers move the contents of my 6 UBoxes. Very disappointed in being lied to. Will never use Uhaul again.

Tom Cotter 
Rating:
5.0

Customer did not leave a comment.

Tonya Etter  |  Overall Experience 
Rating:
5.0

Wait times are a little long if you have questions. Staff knowledgeable and friendly when you get through.

Tim Dibbins 
Rating:
3.0

Customer did not leave a comment.

Kelle Snow 
Rating:
3.0

Customer did not leave a comment.

mellanie green  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jason Birne 
Rating:
1.0

I was extorted at the last minute. I booked movers to help unload a u-pod several days in advance. Over the next few days, I coordinated back and forth with the movers. When the day came and the movers went to pick up my u-pod from the facility, my order was “mysteriously” cancelled (I did not cancel it), and suddenly I had to pay over an additional $300.00 in order to get my stuff. The movers said unless I paid it right then, after they had already hooked my u-pod up to their truck filled with my family’s belongings, they would leave it there, and I would be on my own with no ability to move it here after a cross-country move. This is unacceptable and I expect a refund for my entire amount.

John Seitz 
Rating:
5.0

The overall service was Flawless! The delivery arrived earlier than expected and will certainly recommend and use again if needed!

Matt Tuttle 
Rating:
4.0

Customer did not leave a comment.

Sharyn Taylor  |  Overall Experience 
Rating:
5.0

I was incredibly impressed with the communication and timeliness of the entire process. I've already recommended this to several people. Thank you making this such a great experience!

Brian Sharp 
Rating:
5.0

Good communication throughout the moving process.

Clifford Koehler 
Rating:
5.0

Customer did not leave a comment.

Debra Sheppard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crissy Hughes  |  Overall Experience 
Rating:
5.0

Using UHaul U-Box was very simple and easy to use. This location was very good to work with and would recommend them to anyone.

Abbie Martin 
Rating:
1.0

Horrible service. I had no lock in my unit. And nobody has responded on the call. I’m irritated I came with a truck full of stuff and received no lock ! And empty pack !

Eric Simmons  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Marquell Gilkey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra Nevels  |  First Impressions 
Rating:
5.0

Dropped off on a Sunday after hours and received a call on Monday to confirm the return process was completed. Great customer service!

Melody Brown 
Rating:
5.0

The service was great. The billing was a bit confusing and the .website was hard to navigate. I have used u-box several times and have always had a good experience.

susan rensenhouse 
Rating:
4.0

Customer did not leave a comment.

Shana Love  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Florencia Reyes 
Rating:
5.0

You all did a great job

Cathy Dowling 
Rating:
5.0

Excellent all the way around!

LEAH VILE 
Rating:
1.0

No comment some of the staff was great and helpful but alot of the time they are not trained to help a person . You have to wait for management to assist you . They need to get it together at this location. I moved my stuff to and another location due to they would not supple with another space . This was very inconvenient for me

Angela islam  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jeff Yeagley 
Rating:
1.0

This has been the worst experience moving ever. Uhaul was very unorganized everytime I called I could never get anyone on the phone. The storage unit that I was told was for a 2 bedroom home was not true. I could not fit my furniture into the unit. The tow dolly I rented with my truck had a blowout on the highway and it damaged my vehicle. I will never us this service nor advise ANYONE to use Uhaul. I moved here from Louisiana due to Hurricane Ida and all the trouble I had with Uhaul made my move even more stressful. Everyone I get on the phone from a headquarters can't help me it's been a total disaster. I had to move my thing into a outside unit when I need a climate control unit, which you all don't have to fit my furniture. I am very disappointed in the services I received. Very poor service.

Dana Flournoy  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kami Sanders  |  Overall Experience 
Rating:
5.0

Both team members that dropped off my pods originally and picked up were very friendly and helpful!

Miranda Turner 
Rating:
5.0

Honestly too many furniture pads, but overall extremely happy with the entire process! The delivery people were fantastic, fast and friendly. My items looked exactly as we stored them and again so flexible throughout to deliver and pick up! Would absolutely recommend to anyone!

Martin Parshall 
Rating:
5.0

Mr.Lester was an excellent customer service at my location very professional so if I needed or family or friends I would recommend that place thank you all for good service 🦋

Stephanie Hollingsworth  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Min Seong Kang 
Rating:
3.0

There needs to be an easier way to get a hold of a U-box customer service representative. I was on hold with 4 different people for almost an hour before I was transferred to the correct department because an empty u-box was delivered instead of the one we rented with our stuff in it.

Alexandria Garcia 
Rating:
5.0

Customer did not leave a comment.

Enrique Duran 
Rating:
5.0

Needed a unit fast. The experience was great from reserving to completion

ALEASE CHANEY  |  First Impressions 
Rating:
5.0

Elizabeth was awesome!!!!!!

Debi Moore 
Rating:
2.0

Our experience with uHaul was less than satisfactory. Contact thru the phone line is way to long to speak to a representative to receive information of any kind. There was not enough staff at either the pick up location in Missouri or the delivery destination in Fort Myers FL. The service at both locations was deplorable,, not enough employees to be helpful and long waits. Also the delivery location for pick up in Florida was sent to a different location than we had contracted for, which was an hour north of our assigned destination. The morning of the pickup we experienced another long wait time. We were then told that was the pod had been hit by a semi truck overnight. The pod was damaged and at our arrival the entire contents of the pod had to be removed by a crew and reloaded into another pod for us to move the unit. That delayed our pick up by almost 2 hours and we had no idea if any damage was done to the contents. At this time we are still trying to open all boxes to assess any damage done to contents.

Paul Brown 
Rating:
5.0

Customer did not leave a comment.

Munish Chauhan 
Rating:
5.0

My overall experience from start to finish with U-Haul was very stressful and unorganized on U-Haul’s part. I called customer service multiple times over the course of 4 months, and every representative I talked to didn’t seem to know the correct answer to give me. Each time I called to move forward with my move process (confirming the U-Box loading facility, getting my U-Box scheduled for shipment, arrival date, etc.), the representative I talked to said the last one I had talked to had given me the wrong answer, and this continued throughout my whole move. My box arrived safely, but the entire process was a very negative experience and I don’t think I would use this again.

Marissa Smith 
Rating:
1.0

I never rented from this location and was charged 3 separate times by Uhaul in the span of a week for a unit I had used in a different state and was already done with, and have still had only one payment credited back to me.

Austin Perry 
Rating:
5.0

Customer did not leave a comment.

YOBANIANTONIO CACERES ORTEZ 
Rating:
5.0

Customer did not leave a comment.

shirley porter  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Crystal Cameron 
Rating:
5.0

Awesome People To Work with your individual Problems!!! Colleen, you are AWESOME!!!!! Cristina, Awesome

VIVIAN WILLIAMS  |  Overall Experience 
Rating:
5.0

You guys were great and affordable and I thank you all The crew here in Columbia was fantastic

thomas ott 
Rating:
5.0

Customer did not leave a comment.

Catherine Hille 
Rating:
5.0

Customer did not leave a comment.

Jeremy Kamper 
Rating:
4.0

For some reason one of my boxes had no lock on it when it was brought to me - I had just purchased a second lock for me to use. I know I placed a lock on each unit but only one lock was in place.

Deanna Jarrett 
Rating:
3.0

Really enjoyed the U-box service and the people were friendly. However, when the boxes were delivered, they were put too closely together, and we could not open one of them. We had to completely empty one of them, and then it took three of us to be able to shimmy the other box enough to open. Then, when the boxes were picked up, I heard a loud noise outside. I didn’t think anything of it, but today, I went to go look outside and our downspout was moved out of place and slightly crushed.

Katie Martino 
Rating:
5.0

The product and the process itself was perfection for me. The shortcoming was in communication both at the shipping end of Kansas City and the receiving end in Vermont. Constant busy signal on the phone and then long wait times to get to a human. The humans were fantastic it just seems that there are not enough of them manning the phones and the online option just cannot answer the hard questions.

ken stransky 
Rating:
3.0

I didn’t go to the pick up location so my rating was average since I didn’t have the option of not applicable.

David Martin 
Rating:
5.0

Customer did not leave a comment.

gary goodale 
Rating:
5.0

Customer did not leave a comment.

carrie gianotti  |  Overall Experience 
Rating:
1.0

The u box was delivered on time, was clean and had pads inside. When it was in storage, I needed to get something out and they were very accommodating. When I rented the u box I was told the delivery fee was $79.00 to deliver it to be filled and $79.00 when returned to get your belongings out. When it was returned to get my belongings out they said the delivery fee is $150.00. After my protest they lowered to $99.00 which is still $ 20.00 more than the initial agreement. I believe this is unethical at the least and possibly illegal to change pricing in the middle of a contract. Do yourself a favor and pay attention to what you are paying with this company.

DENNIS GORDON 
Rating:
5.0

Customer did not leave a comment.

james sayles  |  Overall Experience 
Rating:
5.0

My Uhaul experience with the Grandview, Missouri location was great. It was far superior to my experience with the North Fort Myers, Florida location. My box in Florida did not arrive on the day it was scheduled to arrive. There was no communication as to when it would arrive. I had to call many times (4 times) to get any information and the information was not correct. I also had to wait an average of 30 minutes each time I called in order to talk to someone. I would highly recommend that the well run Grandview location shares their business model of quality service with the North Fort Myers location.

Theresa Jamison 
Rating:
5.0

Customer did not leave a comment.

Teresa ReeseReese  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

leonard kennard 
Rating:
5.0

Grandview Truman farms location has the best customer service, I am thankful for them working with me. I really like the uboxes you dont have to rent a truck, load at your own pace and you can hire hourly movers for the big stuff off the website.

JONATHAN PANKREZ 
Rating:
5.0

Customer did not leave a comment.

William Drees 
Rating:
5.0

Was very happy in regards to U-Haul,during our move and after.

James Moore 
Rating:
5.0

The young lady who dropped off and picked up my boxes was amazing and her manager was very gracious

Lisa Fenn 
Rating:
5.0

Offer container-locks and other items along with the u-box.

Devendra Lattu 
Rating:
1.0

Horrible experience driving from KC to LA because catalitic converter was cut. Someone tried to steal it before i picked up the truck and it was 100 decibles in the truck the whole drive.

FRANCISCO ARTEAGA-SURILLO 
Rating:
5.0

Elizabeth was amazing! Thank you.

Steven Elfanbaum 
Rating:
5.0

Excellent service on both ends of my move. My goods actually arrived a week early and we're delivered to me the next day. The containers we're picked up the day after I emptied them even though I had scheduled it for later. Great customer service experience!

Mark Tomlinson 
Rating:
2.0

Could not access facility. Staff was helpful but said had been having problems for a while. Another customer had no trouble with his access code. Either there is a technical problem with the code readers or a training issue with setting up new customers.

Robert Shumate  |  First Impressions 
Rating:
4.0

Very friendly staff!!!!!!!!!

Connie Williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shelly Parks  |  First Impressions 
Rating:
5.0

Great experience

Mesha jones  |  Overall Experience 
Rating:
5.0

Staff at this location are the best!

Kenneth Frank  |  Overall Experience 
Rating:
2.0

The staff was friendly & helpful when you could actually get someone to answer the phone or call you back. I tried for 2 weeks (different times of the day) calling & the call center has records of me trying to reach someone.

Sandra Campbell  |  Overall Experience 
Rating:
2.0

Uhaul delivery was made 1 hour after our initial delivery window. The ladies that picked up and dropped off the containers were great, even when it was pouring down rain. There was also 0 flexibility on wanting to continue to use 1 or more of the uboxes, but returning several. We were able to get everything moved in, but I found it very weird that you guys wanted all the business(full contract), or nothing. We very well could have kept one of those unboxes for another 2 months.

Taylor Vinnage 
Rating:
4.0

Customer did not leave a comment.

Alice Alexander 
Rating:
1.0

There was no one at the pickup location when we went to get the UBox, even though we had a reservation. The UBox was three days late arriving at the final destination. Get rid of the the folks at the pickup location and do not contract with companies that do not deliver on time! Thanks

marla brownlee 
Rating:
5.0

Communication was great. The drivers were friendly and the U-Box was delivered and picked up efficiently.

Bryan Lawrence 
Rating:
5.0

I had a couple of major logistics issues & the Uhaul at Truman farms were excellent at helping me solve those issues They Rock!

France TUCKER  |  Overall Experience 
Rating:
5.0

Very clean, and loading cart was always available. Never had any issues.

Keisha Cooper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Raymond Fung 
Rating:
5.0

Customer did not leave a comment.

Josh Seipel  |  First Impressions 
Rating:
1.0

Everyone I spoke to seemmed as though I was bothering them. I was initially told that the first pickup could be done at 3:30 on July 15th and then received a call from the driver saying that her manager said to pick them up right away. The driver showed up as we raced to fill the last box. The driver stood by and timed us. We had several bags of pads left over and informed the driver that we didn't need them. She informed us that she didn't have room and that we needed to drop them off at the closest uhaul location. This added to our stress of moving....having to find a friend with a truck large enough to load the pads. Then, after the boxes were dropped off at the new location, I requested a pickup date of August 14th. I called the night before to confirm the pick up. The agent told me that the pickup date was the 15th.. Ii explained that my contract stated the 14th. She argued with me. I told her that I could send her the contract. She would not listen. To me.

GREGORY JONES 
Rating:
5.0

Elizabeth and Sarah did an amazing job dropping and picking up containers. They were super helpful and very friendly.

Debbie Felix 
Rating:
5.0

Customer did not leave a comment.

Rita Glick 
Rating:
5.0

The staff at this location was amazing they made a horrible moving experience a lot better,did everything they could to make sure we were taken care of would recommend this store over any other one in KC THE Best!!!!

Kenneth Frank  |  First Impressions 
Rating:
3.0

Make the entire ordering experience easier. The uBox infomercial is extremely deceiving. I was under the impression that I enter my info and uHaul/uBox does the rest. First surprise was that the amount was broken into three parts and not deducted after everything is completed as stated on the commercial. Second surprise is that the moving companies that are recommended through MovingHelp (that works with uHaul/uBox) are not competent enough to do their job. The moving company KC Movers started our communication by asking me if they could change the delivery date. When I was okay with date change and not hot tempered about it, my calm demeanor was questioned. At that time, I was never informed that because my movers needed to change the date, I needed to update my reservation. Fast forward to the delivery date. I receive a text from the movers (specifically Mike Kohlberg) requesting I send them the address to the storage facility because HE LEFT THE PAPERWORK AT WORK. I provided the address I had but suggested he confirm with his info. He argued that I should know where my stuff is stored so I should confirm. When I explained that the paperwork for work at work is probably needed and is professional (since he asked why it was a [big deal] to have the paperwork or not); he replied with "Alright lady, call [another company] ... " And refused to answer my calls! After much frustration and tears, Moving Help contacted KC Movers and they fulfilled the moving request... two days later. Yes, Mike Kohlberg was apologetic for his brief lapse in common sense. He also made up for not being professional via text by being professional and super efficient in person. Would I use KC Movers again??? I really don't know. Mike and Dan were very pleasant and professional in person but I don't understand why he was so angry in the first place. I understand that moving is a hard job (that's why I hired movers) Everyone has a bad day. But you don't speak to people like that. Maybe he thought I was just a girl that was so laid back from California that he could ignore me and I would let it go... I'm not Elsa. As for uHaul/uBox... will I use this service again. ABSOLUTELY NOT. This has been such a headache. If I wanted this much frustration, I would've moved on my own. Thank God I have all of my stuff but it could have been a much easier process. Remove that infomercial or be more transparent on exactly what the process is.

Chilah Harris Wheeler 
Rating:
1.0

Blue Springs Uhaul was satisfactory. I did however need to track down my refund on the unused container that was picked up empty. Not a big issue and was resolved quickly a month later when I realized I had not received my refund check. The next issue started when I found a place in Chicago. I called to set up my delivery to my new apartment around mid -July. I called the 800 number, all the staff was very helpful., however, I was initially told that my box could be there on the 25th. I explained that I would not be in Chicago until the 28th or 29th and wanted to arrange delivery on the 30th of Aug. The gentleman I spoke with in Chicago (I believe) who said that would be no problem. I was then told to arrange a time with the movers and I was all good. I called the movers and was told to text the details I did, with my name, 30th Aug, my number, etc. Then on Sunday the 26th I get a call from them asking what time was I available to move that very same day. So I found out from the movers that Uhaul had not in fact arrange my move on the day I requested and told I needed to call them to fix that.. I then spent over 90 min on hold, transferred, accidentally hung up on, and still unable to reach the people I needed in Chicago who could fix my problem. Jenn from Uhaul cares fixed that after I expressed my frustration on Twitter. So then on the day of my move, a representative from Avondale Chicago calls to tell me that he needs to charge me for a rental agreement to release my box to the movers! At this point, I become furious because of all the previous situations and he assures me that he will charge me to satisfy the legal agreement so he can send my Ubox and that he will immediately refund me since I am not storing my box. This was on the 31st. I've waited a few days now and there is no refund. So now I have to call again. To say the least, I am not pleased with the overall experience.

lisa bjornstad 
Rating:
5.0

Excellent. Cannot think of anything to improve. Thank you!!!

donica littrell 
Rating:
1.0

I'm giving this facility 1 star based on one factor. I ordered a certain size & they failed to mention they were giving me a smaller size plus another size to "add together" . Then they only gave me ONE room number. It took 3 trips to find this out. On top of it I lost my 1 month free because I cancelled my Uhaul rental truck (went with another company) BECAUSE UHAUL DID NOT HAVE MY RENTAL TRUCK (I needed a 26' and all they could come up with at time of pick up was a 15' while moving from a different state.) That's not my fault yet I was done wrong every step of the way by UHaul.

Sandra Campbell  |  First Impressions 
Rating:
1.0

I visited the office location one week prior to actually moving in. I selected and paid for a storage unit then. When I arrived at the storage facility to move in, I did not have access to the location. We pressed the help button because we had no idea what was going on. The person on the other end was rude in their communication with us. They ASSUMED that we did not have access due to non-payment and said we needed to come to the office location to get things straightened out. We attempted to get more information about what they specifically needed from us and asked for their name to make sure we spoke to the same person. They hung up on us and would not answer the phone when we pressed the call button again. When I arrived at the office, I asked for a manager. Another employee, who was not a manager, attempted to help me but found nothing in the system at all. The manager said he would help when he was finished with the person he was working with. I recognized his voice as the rude person from the help call button. The more appropriate thing was probably to have the employee finish with them if it was not an issue a manager specifically needed to handle. When the manager did finish and being helping me, he found that the issue was on their end which made it extremely rude that he said the issue was non-payment which was not true at all. He also told a young,black woman who had been nothing but helpful that it was something that she had done. It's completely fine to teach employees but the delivery was rude and seemed more like pointing blame than helping her learn. As a patron, I was offended by the way that was handled. The manager did get everything fixed. As he was giving me the first month free, he acted as if he was doing me a favor. In reality, I was entitled to a free month because I had rented a Uhaul truck and a free month of storage is part of the current promotion. Additionally, neither time that I visited this Uhaul location was I offered recurring payments or online account setup for my storage unit. I had to ask for recurring payments to be set up on my credit card. This is poor customer service in general. Every customer who gets a storage unit should be offered recurring payments and told about online account setup. I have used this Uhaul location numerous times in the past and never had a problem. With this one experience, I have a hard time considering recommending this location to any or using it again largely due to the manager's actions. I can understand and empathize with an employee who is learning making a mistake. What I have the issue with is how the manager originally spoke to my family and I as well as how he spoke to the employee who made the mistake.

Cara Carter  |  First Impressions 
Rating:
5.0

Overall great experience! Website is not user friendly though, as I attempted several times to update and schedule a pick up time for the containers, as that would have been nice to have the option to have them picked up sooner due to unloading the same day they arrived.

Nicole Spinelli 
Rating:
5.0

Customer did not leave a comment.

Emily Guenther 
Rating:
5.0

The Uboxes worked great. Best move we've ever had!

Kelly Walter 
Rating:
1.0

Quality control of the containers themselves to ensure the rickety hinges and latches actually attach to the plywood would be nice. After recognizing the faulty latch issue on the first day, NOT having management recommend roadside assistance to fix the quality control issue of the box would be nice. NOT messing up and changing the details of my order 3 times without my knowledge would be nice. NOT telling me that my box is going to the correct location when the online account shows it is NOT scheduled to arrive at my listed address from my original order would be nice. I will not be using UBOX service again. It's a nice thought to have personal belongings stored and moved with one service, but logistics was a nightmare with the location in my area (Grandview, MO).

DrPaul Goldsmith 
Rating:
5.0

Customer did not leave a comment.

Shane Grantham  |  Online Move In 
Rating:
5.0

Shaun and his team were great!

David Albert  |  Overall Experience 
Rating:
1.0

Went to pick up storage unit information & Unit# & it wasn't in the he computer as promised. Code that I picked & guy put into the system would not release the lock at the storage building. Would not have been able to get in if one of the doors had not been unlocked. Could not get anyone on phone from location we contracted with, etc. Lastly, called on a Saturday evening about 6:15 p.m. A lady answered & said she was not at the Blue Ridge U-Haul Truck Rental location where we contracted with but she'll send them a message to call me back that day. The lady did say at that, they open up at 9 a.m. on Sundays. We never got a call back that Saturday or any other day. That Sunday, no one was at business location at 9:45, nor 10:30 when husband stopped by there to return the key after emptying out our storage unit. We haven't heard from anyone until now, receiving this survey! Cannot resolve dispute before leaving this survey feedback if we cannot contact anyone. We have made several attempts. Now, maybe they'll contact us at 816-868-1164.

Gloria Dooley  |  Overall Experience 
Rating:
5.0

The personnel at Truman Farms Uhaul were top notch. The team adjusted to what was needed and created a welcoming environment. Superior rating.

David Albert  |  First Impressions 
Rating:
1.0

U-Haul did not have a unit# for me but took my over the phone payment. Day to use storage, the code to-date still doesn't work. One of the doors mysteriously just opened. While unloading furniture, the doors started locking. Therefore someone had to stand at door to let movers in. The U-Haul employee asked how many rooms of furniture, I told him and he still recommended a unit too small for everything. Leaving us to either rent another unit or give away to the "share" corner. We had to pick the share option being I couldn't get anyone to pick up phone when storage person I got on phone first told me I had to call U-Haul office instead.

Gloria Dooley  |  First Impressions 
Rating:
5.0

My experience was great and I have no complaints what so ever, I will recommend UHaul storage to all that I know seeking storage,

Beverly Jefferson  |  Overall Experience 
Rating:
5.0

This was a great facility with very helpful staff. My only issue was there lack of availability. We arrived from out of state with our free month coupon and they didn't have a unit a unit available.

Donna Perazzelli  |  Overall Experience 
Rating:
5.0

Awesome friendly crew. Thanks for being so nice After my long distance move.

William Fowks  |  First Impressions 
Rating:
1.0

I made reservations and nothing went right. Scheduled to pick up truck and no truck, then had to pick one up that was far away. Spent 4 hours of my truck time on my phone trying to get help.

kristina lester  |  First Impressions 
Rating:
5.0

All went well!

ROBIN JAMES  |  Overall Experience 
Rating:
5.0

I love it

mia beeks  |  Overall Experience 
Rating:
5.0

The young man attending to customers was working alone and did an excellent job of managing a very busy morning!

ROBIN JAMES  |  First Impressions 
Rating:
5.0

The U-Boxes were the perfect size for our move and fit in our narrow driveway (approximately 7’ wide). Pricing is great, the boxes arrived on time for us to load and were delivered when we requested.

David Benner  |  Overall Experience 
Rating:
5.0

Delivery and pick up person was GREAT!!!!!

Ron McKenzie  |  Overall Experience 
Rating:
5.0

Fast, responsive, courteous, and straight up legit. I will do business again when making my move back home after graduate school. = )

Uriel Avina  |  Overall Experience 
Rating:
5.0

It was a great experience from Arizona to Grandview Missouri with no scratches or anything broken. I would recommend to others… thanks u-haul!

Olandan Nicholas  |  Overall Experience 
Rating:
4.0

The guys at the office could have been more helpful, only one offered to help.

Kalima Jenkins  |  Overall Experience 
Rating:
5.0

👍

Lisa La  |  Overall Experience 
Rating:
5.0

Uhaul moved me with Uboxes from Florida to Kansas. This entire process when off without a hitch. I recommend Uhaul Uboxes for moving to anyone. Their packing boxes are the way to go as well.

PAULETTE CZAJA  |  Overall Experience 
Rating:
4.0

Good service.

Kenny Roberts  |  Overall Experience 
Rating:
1.0

The U Haul service guy has a very bad attitude and very disrespectful. I will never go back to that location.

Charles Williams  |  Reservation 
Rating:
1.0

The guys at my drop off point are morons rude and don't no what's going on or really care was ran around from one place to another3 different uhaul places each time uncalled for

Patrick Mtsinger  |  Reservation 
Rating:
1.0

Worst customer service experience I have ever had thanks to Nate Felix and Jamie. I would not recommend them to anyone and will not be using their services in the future.

ANGELA MALCOM  |  Overall Experience 
Rating:
5.0

Used your UBox service and while there seemed to be some confusion/hesitation about this service by first line personnel, but everything was delivered & picked up on time. price was very reasonable.

sheila barkofske  |  Overall Experience 
Rating:
5.0

Everyone that worked there was really nice and helpful. They gave me directions to the storage. Everything at the storage was neat and clean. Great job Guys.

marian cummimgs  |  Reservation 
Rating:
5.0

The U-Haul Storage facility staff where very helpful. My U-box mover was a no-show and the facility staff were patient while I found another mover.

Bobby Kosh  |  Overall Experience 
Rating:
5.0

Can't rate facility- storage box delivered & picked up. In spite of construction making delivery difficult, the woman did a great job. Follow up was great. Price was right. Moving help great idea.

Sherrell A Tyree  |  Overall Experience 
Rating:
4.0

Apart from the electronic gate not working that delayed our daughter 2 hours to access the unit, everything was smooth and easy. Great concept and nice location.

Francis Delpuech  |  Overall Experience 
Rating:
5.0

I used a uhaul box not the facility. My experience was very positive. I would recommend uhaul box to my friends.

Michael Megluevich  |  Overall Experience 
Rating:
5.0

U-Haul staff that dropped off my boxes was informative and helpful, including moving the U-boxes to exactly where I needed them. She was able to answer all of my questions.

Richard Darrah  |  Overall Experience 
Rating:
5.0

U haul made our moving very easy.

Uvon Braswell  |  Overall Experience 
Rating:
5.0

People there went above and beyond the call of duty to help us with our move. Giving us notice of arrival and plenty of time to unload our u boxes. Then pick up was a breeze. Thanks for Great Service!

Janice barker  |  Overall Experience 
Rating:
5.0

I loved my team. They were very swift and thorough!

Allen Stewart  |  Overall Experience 
No reviews have been submitted for this location.

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