You guys at uhaul do a great job, base on my experiences with the uhaul team at most locations they are very friendly and try to serve you as quickly as possible, continue doing a wonderful job. Lerron
lerron smithCustomer Reviews for U-Haul Moving & Storage at Tropicana Field
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Although I reserved online and declined the $15 Safe Move coverage when I arrived at the facility the person who checked me out indicated that "his boss" Richard Flounary Jr. has a policy that all rentals from his facility must have Safe Move so he added the extra cost to the bill. A) I find it deceptive to not disclose this at time of reservation, B) I am shocked that UHAUL allows such location-by-location policy mandates which lead to an inconsistent customer experience across the brand and finally mandating a 15 unnecessary add to a 19.95 rental fee almost doubles the cost of what I signed up for. This location has definitely lost my business because of this regardless off the quality of the equipment.
Pamela DawsonGreat service!
Diana WatersQuick and easy check-in and return.
Elizabeth NailStaff was nice, however there are too many non-staff members trying to "help" people with their storage belongings. A lot of "tenants" seem to be present in the building. 7/10 times I would go to my unit and be approached by someone (who doesn't work there) either wanting money or "offering help" in and out of the building.
alexa staats | Overall ExperienceThe only problem I had is the back of the truck was dusty but I know this can happen from time to time.It doesn't get swept out all the way other than that.It was great
John PerryRichard Flounary the GM was extremely rude to me and hung up on me when I had to call him after hours for an emergency. He told me I was calling his “personal phone” on his “personal day off.” He is listed as the after hours contact on the signage! He was so mean to me. Unacceptable customer service. How is this guy a GM?!?! I hate this place and will be moving my things out of this storage facility ASAP. Not to mention, I told his employee I’m dropping off my truck after I unload it. They confirmed. I go to drop off the truck and I find out my drop off location was changed without telling me. This whole experience was one of the most stressful experiences I’ve ever been to! Not to mention all the homeless people coming in and out of the facility…
Ashley CastroThis location was giant, easy to find and very easy to drop off at.
Julia VasquezAll was good. Staff is great. I use the location all the time. You should have a frequent users program.
Anthony BaldizziThank you to the guys at U-Haul for being so friendly, so helpful and overall a great positive to a stressful moving day.
ALEXIS FERNANDService advisor was extremely helpful
Chris GuzmanQuick check and the truck was near new!
Lori PinkertonAll ok
Omar SalbavorWe were 45 mins late checking the truck in… the man that took the truck from us said not yo worry about a late fee, he would waive it. An hour later I got my final bill with an additional fee for one day. So much for customer service.
Terri GrahamService was great and the staffs were very polite and helpful. My experience was a 10/10
Teressa KingsThe representative that i rented the truck theough was very courteous, helpful and professional. He made me feel safe and secure about my truck and car hauler. The representative that secured the car onto the car hauler was also extremely courteous professional and helpful. My experience with them and uhail gave me peace of mind and confidence in the safety of my trip and the equipment that i rented from them. Thankful
Laurie PerryMake sure the customer is told that car insurance does not cover U-Haul.
Michele DeanGot there a few minutes early truck was all ready to go. Good service, good people.
Tim ShermanI don't like how I reserved at one location and it said it had the truck ..when I got there I was sent to a different location and I had to pay for them miles from across town...I don't see where that's fair to me
Curtez BellNo problem at all
janet WORD | Overall ExperienceThe owner Jack, was great. Very kind and professional, he handled everything quickly, and I was on my way.
Martin BlackwelderA family member returned the truck for me and said it was really easy.
Barbara WilliamsThank you for retrieving my phone holder I left in the truck .
marilyn rizzoThe owner was the one to assist us in getting the truck, he was rude, impatient and dismissive. Customer service was awful and I will not recommend this location to anyone.
beatrice CortesThe owner and general manager saw that I received a cargo van which was canceled. This meant a lot to me so I could the job done. Thank you guys
DELORES WALKERThe app gave me a terrible time when returning the truck, the truck sounded horrible and it was shaking when it was idle. Attempted to put that in the app, the app would not allow me to add that in and move forward so I had to say the truck was in great condition in order to return it.
Amber BradleyEasy rental, great customer service and great equipment.
richard scholtesI moved out February 29th... can't answer over all experience if I got charged for march?
Tonya Tompkins | Overall ExperienceEverything was great and professional.
JOHN RANGEok
ALLEN MAXWELLDon't know what you could do to improve. The personnel were friendly, knowledgeable and didn't mind taking a minute to explain the process.
THOMAS SWANSONthe whole process seems like uhaul thinks I'm a criminal. Having to call a friend, to verify i am who Isay I am, at 755am to rent a truck for 4 hours when I have years of renting trucks from them is stupid.
Timothy RussellI only use the Tropicana location. I am happy with the staff and the services.
Jeannie MaultsbyWas not happy with customer service on return of the vehicle.
Binda KhaderoFriendly customer service and it was quick and easy
Marcus OliverExceeded expectations.
Leroy BrimThe app was not working for me at the drop off time but other than that the move was great.
Jacob LukerTruck had been smoked in, still reaked
BRUCE AHERNEverything was great. Great customer service at the pickup store. Just dropped the truck at the destination stop
stephen maranzanoEquipment was not as pictured. Nobody told me my rental was transferred here and it was almost cancelled because I was "late". I told them when I would be returning the rental and they didn't account for that so I got hit with extra fees when I returned.
Caitlin McNallyIt was a cold and rainy day, but your team provided excellent customer service at rental and return with a smile despite the conditions.
Chrisje MaysWe've used this U-Haul location multiple times in the last 3 years and have always found the staff to be helpful, friendly and professional. They consistently had the materials we needed and we rented several vehicles from them for short trips and the check-in/check-out process is very streamlined and easy.
Dennis PrysnerSuper organized and friendly
Matt TurpinMake sure to be clear with U-Haul Representative about your vehicle specifications as to not lower your limit on paper to what actually your vehicle is cable. Example (V4 Engine vs. V6 Engine). Also, feel free to share with the U-Haul Representative what you intend to use the trailer for. If you are about to do a cross country trip, let them know, they will make sure to give you the best trailer for highway road conditions. Expecting weather delays? Let them know. Need additional insurance for valuables in trailer? Let them know. Shout out to the Tropicana Field U-Haul Representatives.
Tomas HernandezVery friendly staff. I even left keys in truck and they saved them for me. Very appreciative.
Jessica Tonkini need access after 11pm as i work around the corner and ride my bicycle,and would appreciat the ability to access so i dont have to haul my work belongings the five miles each way daily
norman epright | First ImpressionsFriendly, efficient service.
dennis darnickFast in and out. Professional customer service.
Alan LynchNothing in and out super fast great job thank you.
John HoweI would normally have recommended you however, I was charged for gasoline and drove the exact same miles as my husband did in another van the day before and he was not charged for gasoline. Seems very unfair. So, I will not be using you in the future nor recommending you.
John MarcotteNone
George LawrenceAwesome people!. All very nice and helpful. Very nice from start to fonish.Good equipment. Well maintained, and clean.
Mark SquiresNeeds better customer service
Jakasha LockhartThis location was perfect. Highly recommend.
Taylor PowersStorage unit has rodents. Found droppings and yellow stains on my white furniture. Other than that the building is clean and maintained.
Anna Perkins | Overall ExperienceEveryone was super kind, knowledgeable, and ready to help. I forget her name but she was working w Jack and she took really good care of me. I didn’t get his name but the guy that checks in vehicles was great too. Jalen showed me the space and was really an awesome dude. He had just mopped the floors too. It’s nice to know that this is where I’ll be keeping my important belongings. Thank you!
christopher splendore | First ImpressionsThey had every single parking space filled with uhauls that was supposed to be specifically used for storage customers. The trucks made it not only impossible to park but they were so close to the sidewalk, door, and building, you couldn’t get anything out. Office was often closed when I wanted to ask someone to move a truck. My last day I was able to get someone to move a uhaul so I could just clean out my unit and take my business elsewhere!
Jessica Russell | Overall Experience1st class operation all the way. Professional and well run. Effective and efficient. The best I have seen in a long time.
stephen timmer | First ImpressionsRead all your paperwork thoroughly I do not give refunds
Larry Richardson | Overall ExperienceThe facility after emailing me the code to get in, and my code didn't work when I got there, told me it was because they had to input the code first. so I had to keep the vehicle for an extra day and leave it at my son's house overnight. also, when he took me to the unit, it was not painted inside, it was very dirty and there was a rat box on the floor, so I canceled my order immediately for the storage unit. the only part that was okay in the whole experience was the guy who checked in my 4 by 8 enclosed trailer when I checked out, the rest was not. There are homeless people living around the building, so it doesn't even feel safe to be there.
CHRISTINE BERRY | Overall ExperienceCNN nice place. Nice people.
ed masterson | Overall ExperienceMy U-Haul truck and dolly was due back .but was unable to get in my unit .so I had time out of my next day
Mark Chernok | Online Move InThe guy’s were great
Matthew Harper | Overall ExperienceFacility and storage experience itself, and experience getting stuff in & out, all went reasonably well. Reasons for being reluctant to recommend to others all center around how both myself and a friend-of-a-friend former customer of this same facility have each independently experienced billing issues when adding and removing units to accounts. If billing issues were resolved, or if it took fewer redirections across U-Haul's phone support lines to resolve such issues, I'd find it easier to recommend to others.
Nicolas Winocur | Overall ExperienceThe facility and staff are great. But being new to the area, I was not aware of the homeless problem. There was trash outside and it smelled of Urine.
Laura Scrimpsher | First ImpressionsI rented a unit for 1 year which I paid for in advance and when I saw the unit I realized that it is in a mezzanine with no elevator access. the service was not good at all, even though I NEVER used the unit they charged me for the full month. I have to say that at least they refunded me for the other 11 months. End up going to the Luck up and EVERYTHING was amazing, units, service, etc,
Alfredo Davila Rivera | Overall ExperienceVery helpful, professional staff
william maroney | First ImpressionsI moved to a place with more room and storage and no longer needed the space but very happy with uhauls storage when I needed it! Very clean and no bugs!
Leslie Smith | Overall ExperienceGreat & Secure storage facility ☺️
Julio Serrano | Overall ExperienceEVERYONE at this location was so nice and helpful! 10 out of 10!!!
Cheryl Austin | First ImpressionsCheck-in instruction were inaccurate. Access code did not work. Luckily, the office was still open and an employee reset it for me. The employee gave me general info on the facility but did not ensure the unit was ready for me to move in. I had to hurry back down right before the office closed to have them provide the lock and cut the tag for me to get into the unit. Also, I wasn’t given an access card to get in and out. Overall, a waste of 30 mins.
Sanobia Turner | Online Move InFantastic location! Staff very helpful. So many people that rent there are extremely happy with the facility. That says a lot about the way the facility is managed.
Camille DeAngelis | Overall ExperienceThe management sets the tone for the location and ricco definitely sets a bad one for this location. If you are looking for good customer service, a company employees don’t look here. Unfortunately all that will happen is you will look at this comment and pass it off as someone who doesn’t matter, but I’m telling you this and I really want you to pay close attention Mike Wise…. Get enough of us customers that you think don’t matter and it will add up. I hope you really think about how you treat customers Ron Frank and Joe Shoen had it right every customer counts that’s what build and keeps Uhaul going.
Brian NORDSKOG | First ImpressionsVery good staff. It was easy when we moved out. They took care of everything.
Wallace Bratton | Overall ExperienceCan you pay all of that money for storage and you get access to be inside of the storage when it is closed but no matter what time you go the bathrooms are locked. Even during open hours while the office is still open, they keep the bathroom locked. I know they have a lot of homeless people and situation is going on like that but it is unfair to paying customers to have to go all the way home to use the bathroom. That is why I left and got a new storage somewhere else and furthermore, they keep trying to charge my card when I was moved out of there on time
Kelvin White | Overall ExperienceThe hallway lights kept going off
Vivian Bryant | Overall ExperienceThere are a few people living in their storage and it felt unsafe!!!!!
BRIAN NORDSKOG | Overall ExperienceWhat are you doing needs more help on the computer side of it
Larry Richardson | First ImpressionsWater leaked into my unit causing damage to my property.
Sergio Lamas | Overall ExperienceLighting in the unit was poor and when they timed out, it was impossible to see in the unit. Entry door was malfunctioning frequently leave the building open. I wanted a larger unit and they weren’t available. They would not maintain a waitlist and I was told to keep calling the office because the units would become available at any time. Terrible customer service. Unfriendly, unhelpful and terse in their response to inquiries. They had high demand for storage and limited supply. From the owner to the staff, they appeared not to care about their customers because they didn’t have to.
Gordon Brown | Overall ExperienceI received a text message to place a comment but I have nothing to do with the following UHaul location. U-Haul Moving & Storage At Tropicana Field 975 2nd Ave S Saint Petersburg, FL 33705
Kahra Roundtree | First ImpressionsAt the beginning we were very frustrated by the poor service they gave us. Our belongings got wet... But the insurance paid us. Do not be afraid to place a higher insurance rate so you avoid regrets, the claim is very complicated
JULIO CASTANO-RESTREPO | Overall ExperienceManager was very rude and nasty.
Garrick Scott | Overall ExperienceDon was awesome to work with. Very thorough professional. I would highly recommend this location for all of.your moving and storage needs.
Melissa Simpson | First ImpressionsThe hallways were narrow and ceilings incredibly low for our type of furniture.
Hillary Carpenter | Overall ExperienceVery rude and un professional on phone the way they talk and not allow to used throw trash ..
Melissa Burt | Overall ExperienceThank you very much for your service.
clementine robinson | First ImpressionsThe GM was amazing
Nick Stearns | Overall ExperiencePricing a bit high but the facility is very secure and loved the helpful staff and access hours - thanks for keeping my stuff safe.
Jacinta Council | Overall ExperienceFriendly helpful staff
micheal cram | Overall ExperienceThe reservation price was not honored- it was changed at check in to charge more.
KARIN KELLEY | Overall ExperienceThink it would be more helpful if closing hours weren’t till dark
Tamby Wikle-Cassady | Overall ExperienceGood service
Edward Raquet | First ImpressionsA little expensive bit good service
jeremy shadele | First ImpressionsThank you, Will definitely use again.
tameka blanks | Overall ExperienceI was a GM for 18 years and know what it’s like to maintain a facility like this. It was clean and the storage room was spot on with the green zip tie and green tag with date recorded on it. It was a fairly secure building except for a few creepys hanging around…but every place has its own. All in all great job to the GM and staff, like Joe Shoen says “we have the TAj Mahal why go any place else”.
BRIAN NORDSKOG | First Impressionsthe code given in the online confirmation email was completely wrong. If we had shown up after hours, it would have been a disaster. Fortunately, the office was open and the staff were all incredibly helpful. Very happy with the experience.
Jennifer Mottram | Online Move InHelpful and friendly staff!
Celeste Ablin | Overall ExperienceMy items were shipped to this location from CA. The truck driver put the account in his name, which is fraud. The folks here were very helpful and worked with the police department to ensure my items were safe.
Dawn Brown | Overall ExperienceWhen I secured the space, I secured it online. Online, it stated that the space was for a one to two bedroom apartment. That was absolutely not the case. I had to secure a second unit and I thought that they would have given me a discount. But they didn't! Look at the space before you secure it!!
Lawanda Latimore | Overall ExperiencePrice raise
JUSTIN LOHDEN | Overall ExperienceStaff never answers the phone. Often are rude, when I first moved they refused the truck I drove even though I drove across country, then it took over a year and a call to cooperate to honor 1 month of free rent on storage. Prices are severely under quoted. By far the worst place I have ever rented.
DAVID ROMERO | Overall ExperienceI can not say enough good things about the staff and facility at this location, especially Jimmy, the manager and Patti, the housekeeper. The facility was always sparkling clean. My items were in storage for almost two years. I will miss these helpful and professional U-Haul employees!
Karen Kirkpatrick | Overall ExperienceThank for your help.
Willie Bryant | First ImpressionsThe staff member-that help me were very exceptional he walked in through everything . He’s get a 10 plus
Eloise Green | First ImpressionsGrant, James and Walter were great to work with. Thank you for your patience.
Zelda Boykins | Overall ExperienceThe guy that works there - might be the manager was very kind and willing to assist when I hit a snag in my unit. Everyone is really nice - I think The units are really small compared to the ones in Md and Georgia - but I’m a master packer and made it work. Great location and they have lots of carts which came in handy because it got very busy and no one had to fight for carts - that was a plus. Also appreciated someone showing me how to get in after hours.
Jacinta Council | Online Move InHelpful Knowledgeable Friendly Staff Excellent Service
Gail Lawrence | Overall ExperienceWould give a zero star if I could. From day 1 this was a hassle. Took me over an hour to get the unit since the line was so long. It wasn't cleaned. I had to clean it myself. The staff member gave me a broom instead of offering to clean herself. The manager is unreachable and doesn't care at all. Will never go to this location again and will never refer anyone here. Worst business arrangement I've made in my life.
CHRISTOPHER JOHNSON | Overall ExperienceThe facility is very clean and well maintained. The only issue I had was when the elevator required repair. It took a while
William Siskar | Overall ExperienceStaff Is GREAT!!!
Lou Stanley | Overall ExperienceJames was amazing. He went over everything and even walked me to the storage unit. I would definitely recommend this place.
Sonya Mitchell | First ImpressionsThis store is usually very busy and understaffed so it usually takes time for transactions. The store was busy but there were plenty of people working and the rental process was fast and convenient.
BRUCE HASELDEN | First ImpressionsDue to the storage unit having a elevator it was always out. Know one never answered the phone or was available to assist.
jacqualey cooper | Overall ExperienceThank you🙂
Phelonda Lockridge | Overall ExperienceThere was a mix up when I arrived with my furniture stating I had not paid which took some time to straighten out. At first they were ot going to give me the free month. Because of the mix up I could not set up an account. As they never answered the phone, I had to go to the store to pay for the extra months needed. When I was ready to leave, the elevator (only 1 at the facility), was broken! They laughed and said they didn’t know when it would be repaired. I wa very upset. The manager told me he was offended that I blamed him! Well,he is the manager! It was a strange reaction. Keep in mind, I was paying more rent because I couldn’t move into my new home because I could not get my furniture out of storage. This went on for 2 weeks! The manager did comp me a truck to move my furniture once the elevator was fixed. It did not cover the additional rent but I was just happy to be out. In addition, I had to go down to check on the elevator because again they didn’t answer the phones and no one called me to tell me it was fixed! Very poor customer service!
susan wainwright | Overall ExperienceJames the GM always took time although always busy to attend to whatever questions or help I needed. Grant and James were always in good spirits no matter how busy they were, and they were ALWAYS busy. Hands down best moving and storage I e experienced in 50 yrs. thank you guys so much
Colleen M Allen | Overall ExperienceGot the code to let me into the maximum security storage facility wasn't told that I had to check in using the code at this particular access point then I can use the door key pad but after that was explained to me I had no problems the staff was polite and courteous and even showed me to my storage unit and how to use my code to access the elevator and when I asked for a security card to let me in the door instead of using the code they gave me one without a fuss and told me if I have any problems questions or concerns please feel free to come to the desk and ask it may cost a little bit more but it is definitely worth every penny. I would most definitely recommend this to anyone especially those who value their possessions.
Adrien Moisan | Online Move InThe storage unit was excellent. The staff at the vehicle rental facility was slow to the point of incompetent. I will never rent from that U-Haul location again.
jim ailbourne | Overall ExperienceThe facility itself was secure. However, I reached out to customer service and got the main number as the facility ALWAYS transferred its phones to the main number. You can never reach the facility itself. The main uhaul could not answer my question and assured me that the manager of Tropicana field would return my call. He/she never did. I was supposed to get a free month of storage as I had rented a truck within the last 12 months. (Mine was actually within the last 6 weeks). The customer service reps at the main number checked my qualifications and assured me that I did qualify. The they charged me at the facility and when it was questioned, they said that since I didn’t rent the truck ‘from a certain distance’, I didn’t qualify for a free month. I’m Scratching my head over that loophole. Not even quite sure what it means. The facility itself was fine. I made the reservation through uhaul central since you can never reach the facility itself. On the move-in day, the facility told me that they gave my storage unit to someone else (we were there at 9 am), but, they were able to come up with another for us. Why did they even bother to tell me that? The place is chaotic but my belongings were safe in the end.
Patricia Martz | Overall ExperienceI arrived at Uhaul at 8:15am. There was only 1 employee working. He was very slow. There were 3 people in front of me. By the time I got up to the counter it was after 10:35a.m. The Uhaul employee had a nasty attitude and was unprofessional. He was very condescending with myself and the black woman who was before me in line. However, his demeanor was totally different with the two other guys/customers that were in front of the line. I had to be to work at 12 noon but due to waiting 2 hours to get and having to store my items storage I waisted an entire day and had to miss work. I also reserved a storage unit and it was too small for my things! I had to get another storage elsewhere. This was the absolute worst experience I ever had. I would never recommend. I should be accommodated for inconvenience and lack of professionalism. This experience was horrible. // Later that morning a woman (Uhaul employee) arrived around 11am-11:30am. Her attitude was totally different from the man earlier that morning. She was very professional. But unfortunately the bad experience I had earlier that morning with the man who was at the counter trumps that and made my entire experience an absolute nightmare.
Christy Waters | First ImpressionsCould have worked with me
Nicole Harris | Overall ExperienceI had a wonderful experience with the storage unit I'm very happy with the service that I received
keosha spradley | Overall ExperienceGreat place to store things! It’s the moving out that’s a pain. So many homeless folks come up and ask to help you, so I felt uncomfortable leaving my truck unattended to load up more for fear of my things being stolen. The elevator was also miserable to use if anyone else is moving at the same time. Anyone above you will come down with a full load and I waited 5 minutes for two rounds of people to unload the elevator. When it’s 80 degrees in that breezeway 5 minutes feels like forever. Overall I’m glad we had the option to keep our things here, but glad it was temporary. Everyone who works there is very friendly and accommodating.
Haley Hagle | Overall ExperienceThe only thing that I can say is everything will go well satisfying to me.
Carolyn Johnson | First ImpressionsThe staff and facility were excellent but storages were not competitive. Therefore moved to another storage facility
BRYAN BLACK | Overall ExperienceThere were dead roaches in the hallway and 3 in my storage unit. I was disgusted and couldn’t believe it. I was told management would get back to me to offer a resolution. It’s been 3 days and not one phone call, email or text. This is utterly embarrassing.
CHRISTOPHER JOHNSON | First ImpressionsOnly reason I’m not giving an excellent rating is because of issues with the elevator but other then that my experience with your business has been great.
Kristopher Markovich | First ImpressionsComstomer service agent told me about it cant remember her name but she was very helpful
LABRIAN BAKER | First ImpressionsThe gentleman that set us up with our storage unit was thorough and complete information and help straighten out issue on computer took the time and patience and got it right thank you.
james phelps | First ImpressionsThe owner was very helpful! Set us up with everything we needed to store our things.
Haley Hagle | First ImpressionsCouple of dead roaches around and the elevator broke, but James was awesome and the experience was generally positive!
Kyle Lulofs | First ImpressionsAnd I'm sure I'll use you guys in the future
Felicia Mckinnon | First ImpressionsThe Staff was always helpful if needed and it was rarely busy when I did have to get into my units. The auto payment option made everything easy. The elevator certainly isn’t the fastest on the planet. Overall I had a positive experience.
MATTHEW HAYDEN | Overall ExperienceI don’t have enough room
Braden Chadwick | Overall ExperienceI was given a second floor storage unit with no elevator access. Had I known this prior to moving in, I would have found a different storage unit somewhere that didn't force me to carry my items up a flight or stairs. I'm unable to store some of my items here at all due to this restriction.
Kyle Edmonds | Online Move InThis store is really busy and really understaffed. There is always a long line and it takes too long for each transaction to occur. If you have a question and call the store you will be on hold for at least 30 - 45 minutes. Frustrating because it is in a great location and always has a variety of trucks and equipment available for your move.
BRUCE HASELDEN | First ImpressionsService was great just the smell not Pleasant
robin wynn | Overall ExperienceVery clean facility and friendly staff.
lewin mafarlene | Overall ExperienceThe one thing I would stress is having the facility pest-free. Wey. I picked up my belongings and, I cod roaches in the area.
Eric Alloway | Overall ExperienceI had an old and valuable antique oriental rug in storage. I recently moved into a larger dwelling and when I unrolled the rug there were larvae all over and a great deal of the rug was damaged, possibly destroyed. This was a family heirloom that apart from monetary value, had great sentimental value to me. I'm heartbroken this beautiful reminder of the home I grew up in and 3 subsequent homes of my own is so damaged. I've never seen a single instance of this during my 25 plus years of owning and using this beautiful piece in my home. I'm greatly upset about this and heartbroken.
Thomas Prowda | Overall ExperienceThere was a reservation error. The centralized reservation system gave me lockers that didn’t exist at this location . I had a lot of stuff. The Tropicana staff worked fabulously with me during a very stressful time and gave me everything they had for space. The manager, James Beck, made things very reasonable in terms of cost adjustment. All the staff were pkeasent and helpful.
richard kanoff | Overall ExperienceI will commend this particular UHaul for its cleanliness as I am all about clean especially in a storage facility. Most of the folks at this facility are helpful and pleasant.
patricia d'aquila | Overall ExperienceAfter being a loyal customer for nearly two years they decided to increase my rate, even though they still advertise and offer the same rate to people who are currently signing up. So they basically try to squeeze more money out of customers who have been there a long time, but continue to offer the same size unit to new customers for the price I had paid all along. I guess they are banking on customers being too lazy to move out. I called and left a message asking to discuss the issue with management and he never even took the time to return my call. Apparently U-haul is more interested in short-term profit than brand/customer loyalty. I found a very nice, brand new storage unit nearly twice the size (10x15) less than a mile away for basically the same price I had been paying U-haul. I may have no choice but to use the services of u-haul at some point in the future depending on where I am, but I can certainly tell you that it will never again be my first choice. I will shop around and likely pay more for a competitor's services if they are available before I ever resort to using U-haul again because I don't want to support a business whose business model is designed to "reward" customer loyalty with predatory practices.
joshua miller | Overall ExperienceThe only thing is the I reserved a bigger storage room and they didn’t have it but he offer another one the it was a descent size so y did put my things in it
Ramona Diaz | First ImpressionsThere were cockroaches in my storage unit. Very disgusting!
Alex Zotescu | Overall ExperienceClean facility ,well maintained and helpful staff!
Mary Kay Shaw | Overall ExperienceMr. Manage was amazing call me back properly and called his staff while on his day off to assist me with my issue.
Keshia King | First ImpressionsElevator needs to be leveled to upper floors so it’s easier to get dollie off
Jasmine Donaldson | First ImpressionsThe staff was excellent. Very helpful.
Kerry O'Reilly | First ImpressionsMost awful experience of my life
SCOTT VAN TASSELL | First ImpressionsAbsolutely the best, made me feel very much at home. And Patty was the best, love her checking on me. And staff was simply the best as well. They all need raises 💵
david allan | Overall ExperienceWe received two one month rentals after moving to the area but were told that we could only use one of those months because the first month would make us a customer voiding the second month. After finally agreeing to use one month we went after store hours to pick up some items from our storage only to find that there was a staff lock on our door with a sticker stating we were being locked out of our unit due to failure to pay. This was only 2 weeks after setting up everything with the one month free! When the staff put that lock on they put a second sticker on our lock, stating that it was an invalid lock yet it was the same style lock that the staff used to lock us out. At no point during any of this were we informed that the lock used to secure our belongings had to meet specific criteria. We were also never informed that we had been locked out of our belongings unit arriving after hours only to find we couldn't get in. As a result we were forced to make a last minute scramble to empty our belongings from the unit before the month ended.
Carrie Harris | Overall ExperienceWe have that unit for approximately seven years and never had any significant problems. We needed to downsize and there was not a smaller unit available at this facility so we had to go elsewhere. The only other issue that ever came up was I was in the hallway on the first floor just asked the office and sometimes they would have deliveries that were stored in someone blocking my entrance but the staff will always take care of it for me.
ANDREW HANO | Overall ExperienceJimmy (facility manager), his crew and the facility were exceptional and the facility maintened to the highest standards. 5 stars!!!!
Jay Popejoy | Overall ExperienceThe staff work very hard to accommodate your needs. Thanks for everything.
john nader | Overall ExperienceThe Tropicana Field location is well laid out, clean, and everyone was very professional. I would rent from there again and again.
Todd Scott | First ImpressionsThis location was always clean, staff was very helpful.
Beth Reynolds | Overall ExperienceI will use uhaul again. I never had a problem with them. I've used them for four years. I will recommend them to family and friends.
CESLEY JOHNSON | Overall ExperienceI requested moving pads when I created my truck reservation online which I didn’t receive. I reserved the truck for about 4 hours and then called to extend the same truck, but was charged twice for it
Caitlyn Thompson | First ImpressionsThank you
Chari Christie | Overall ExperienceThe only difficulty was the occasional problems with the access control system. This would periodically fail or the codes would not work to get into the building. The staff was aware of the issue but
mark tsetsi | Overall ExperienceStaff very professional and friendly. Drew was so helpful, and kind. I had storage there and Truck and Trailer Rental and found the service there exceptional.
Mary Prial | Overall ExperienceExcellent service!
Carol Hedgpeth | First ImpressionsSo Happy to be here at this U~Haul, Such a friendly Staff, Clean units, and everything I needed to move, TY U~Haul🙏
david allan | First ImpressionsDrew, was very helpful. great service. Thanks.
john nader | First Impressionsn/a
Sharlene Hill | Overall ExperienceClean and secure facility, carts available, friendly staff. Absolutely recommend this location
Chris McNaughton | Overall ExperienceLove these guys at this location!
Elizabeth Kruger | Overall ExperienceStaff was rude, impatient and not helpful or proffesional. Rented a truck and storage and didnt recieve a month free rent which all other storage facilities give customers and without truck rental.
Maureen McNally | Overall ExperienceWent in little over a month ago to reserve the biggest storage unit they have was told I was all set, a week before my move I called, was told they didn’t have it saved, had to get smaller unit
ashley pelegrin | First ImpressionsI would use again. Rented trucks and used storage facility.
Earl Hartman | Overall ExperienceStaff always pleasant and helpful.
Betty Robinson | Overall ExperienceNo comments
Charlene Thompson | Overall ExperienceSo convenient!
CHRISTINE ELKHOURY | First ImpressionsJimmy and his team are amazing, and I would recommend his location to any and everyone! Thanks Jimmy!
Amanda Levasseur | Overall ExperienceWas recommended to Tropicana u haul by other tenants and completely satisfied with the friendly service.
Harolyn Joseph | First ImpressionsAll CONTACTS were helpful. Dealt directly with Andrew at Tropicana Uhaul. We accessed our unit lady night when Andrew was on duty. Again helpful and pleasant. Good representative.
Betty Robinson | First ImpressionsGood job!
brian hadley | Overall ExperienceShould prorate the rental fee when early cancellation
Robert Balnicky | Overall ExperienceThe man that help me was very friendly and was willing to help. The only negative thing was when I was trying to move my items into the storage my storage key was not activated and they couldn't figur
KENDRA TUNSIL | First ImpressionsThe only problem was homeless people outside and when the door would open they would run in. I fussed and complained until they left. Annoying but other than that it was all good
SUSAN BOSCH | Overall ExperienceExcellent facility and staff. Thank you
edward seaman | Overall ExperienceFacility was clean. Access to my partivular unit was through a VERY slow elevator, duebti unit being on the 4th floor made load in/out quite time consuming. But that's the reality of a downtown locati
Thomas Prowda | First ImpressionsWished yhe storage unit was ground floir accessable, elevator was VERY slow which made load in/out quite time consuming but that's really the reality of being downtown.
Thomas Prowda | First ImpressionsEverything went smoothly. Agent gave very thorough explanation of rental terms and payment due dates
Thomas Prowda | Overall ExperienceAll good
John Bradshaw | Overall ExperienceI'M VERY HAPPY WITH THE HELP I RECEIVED AT THIS LOCATION 2 TIME I HAVE VISITED THE STORE,AND EACH TIME I WAS GREETED, ASK HOW MAY THEY HELP,AND ASSURED OF SATISFACTION, EVERY TIME I WAS VERY SATISFIED
desheryl pennington | ReservationGreat customer service
hauilah barnett | ReservationPerfect place for storage and moving assistance, could not find a better place to help with your moving needs!
Liz Rylan | Overall ExperienceI booked my unit online, made a payment with my credit card and received a confirmation number. When I got to the facility, the unit reservation had been canceled and I had to take a smaller unit
Jason Jernigan | ReservationNot very clean and there are always people waiting near access door. Need flashlight to see into individual storage room. During the years we have utilized the units the staff has never been friendly.
LARRY BELTZ | Overall ExperienceTerrible experience. They rented me a unit that already had things inside and only had smaller units available which did not fit all my stuff. Very unorganized.
Colleen Vento | ReservationOther than the accessibility being so limited. It is a Great facility & very clean.
Christopher Holder | Overall ExperienceThe facility and people were a pleasure to work with.
Stewart Coleman | Overall ExperienceIt was a great experience using the facility it was very clean and the staff were very helpful and friendly. I will definitely recommend them.
Surtie Dean | Overall ExperienceI have always received great customer service and support at this location. Supplies well stocked and wide selection of necessary products to help with moving & storage. A stressful time made calmer.
SUSAN SCHAPPERT | Overall ExperienceDESPITE A FEW GLITCHES WHEN UPGRADING SECURITY WAS GIVEN A SWIPE CARD OF ANOTHER CUSTOMER WHO HAD NOT PAID THEIR RENT THEY EASILY FIXED THE ERROR. WHEN SWIPING IN LAST TIME IT HAD A WRONG FIRST NAME
DONNA WELLING | Overall ExperienceCould have been less squatters in the area. But very nice staff and facilities.
candace courtney | Overall ExperienceGetting a human on the phone is impossible, and when I did get one (6 calls and an average wait time of 16 minutes) she was of less help than none😥
JAY LANEY | Overall ExperienceVery helpful staff
James Burmeister | Overall ExperienceI have been at the U-Haul storage for years. The staff is friendly helpful and the facility is well-maintained. I would recommend it to anyone needing to store their stuff!
MICHELLE FOSTER | Overall ExperienceWhy not pro-rate your monthy charge? Left on the 2nd, rented til the 17th. Not right.
barry koestler | Overall ExperienceConvenient location.
denise miayke | Overall Experience