Customer Reviews for U-Haul Moving & Storage at Town Center

9,513 reviews

4950 Va Beach Blvd   Virginia Beach, VA 23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd, Across the Blvd from Krispy Kreme Doughnuts)

(757) 499-1432

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(757) 499-1432

4950 Va Beach Blvd
Virginia Beach, VA 23462
(On Va Beach Blvd between Witchduck Rd and Aragona Blvd, Across the Blvd from Krispy Kreme Doughnuts)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cherie Williams 
Rating:
5.0

Thanks for the great service! Everyone was super friendly and helpful, and installation was super quick!

Daniel Kehlenbach 
Rating:
3.0

Customer did not leave a comment.

GERHARD LAMPRECHT 
Rating:
5.0

Customer did not leave a comment.

SARARENEE WORTHINGTON  |  Overall Experience 
Rating:
1.0

Took almost an hour of standing in line to get my rental. Terrible experience.

Nicholas Jimenez 
Rating:
5.0

The service was perfect. They made the procedure very easy

Christopher Morin 
Rating:
3.0

Customer did not leave a comment.

Rasheda Smartt  |  Overall Experience 
Rating:
2.0

I rented an auto transport trailer. Sent to pick up at one location but they didn’t have one. Then sent to a second location and they had two. Did the inspection and their trailer blew my truck fuse. Replaced the fuse and went to depart but right rear wheel not turning. Had to switch to trailer number two. This one worked.

LAVERN PHILLIPS 
Rating:
5.0

Customer did not leave a comment.

Noah Broughton 
Rating:
5.0

Customer did not leave a comment.

Steven Dewey 
Rating:
5.0

Customer did not leave a comment.

feeras khalife 
Rating:
5.0

Customer did not leave a comment.

Brent Rehmert 
Rating:
4.0

This location has been the only location that has been extra helpful and for years it's the only one I'll use.

Rebecca Tate 
Rating:
5.0

Great service

Keith Dahlke 
Rating:
5.0

I rent 30-40 times a year. Your town center location in Virginia Beach is absolutely the best at taking care of customers.

Joseph Jones 
Rating:
5.0

Customer did not leave a comment.

James Durkee 
Rating:
5.0

Amazing staff. They always take good care of me.

Joseph Jones 
Rating:
5.0

Customer did not leave a comment.

Richard Krieger 
Rating:
5.0

Customer did not leave a comment.

GLENDA SIMPSON 
Rating:
2.0

Employees were rude and impatient. One safety chain on the dolly could not be unhooked.

Richard Malone 
Rating:
5.0

Customer did not leave a comment.

Carol Greene 
Rating:
5.0

Customer did not leave a comment.

Garrett Irving 
Rating:
4.0

Customer did not leave a comment.

Elizabeth De Rosa 
Rating:
5.0

The center itself is great. The app and checking in was a huge pain. We wasted 45 minutes because the app wouldn't accept the location, and then we had to wait on hold, and then be transferred to the mobile app team. I was also notified at 8pm the night before, via email, the location changed for pick up. If I wouldn't have checked my email, I works have went to the wrong place. Also, the location was inconvenient for our move. I tried to respond to the email, but of course it was after hours.

Meghan Randolph 
Rating:
5.0

Customer did not leave a comment.

Melissa Whiteside 
Rating:
5.0

Very happy and nice people!!! Will definitely rent again!!!

Stacy Shipp 
Rating:
5.0

The staff was extremely helpful and friendly and made the process super fast

Kristine Christoff 
Rating:
5.0

I cannot remember if I used the app or answering service for the appointment. This location does NOT do appointments before 11:30am. My appointment was for 10:00am. So I had to sit around for 1 1/2 hours before they started working on my vehicle. Also on their system it showed me picking it up at 3:00pm, when I was waiting on it. Please fix the appointment availability.

JEFFREY maddrey 
Rating:
5.0

They totally made me feel like everything is going to be okay no complications super simple easy very accommodating thank you

Joleen Sena  |  First Impressions 
Rating:
5.0

Great and people and service.

Bruce Harrison 
Rating:
5.0

Fast, Friendly and Courteous. Could use more people like that on this planet. Thank You

Robert Duran 
Rating:
2.0

We had to schedule twice. The wrong part was sent the first time. The second time we were told told the part was damaged and a replacement took an extra hour to get there. The local team was very apologetic and it clearly wasn't their fault. But whoever was responsible for making sure the correct hitch was available for the scheduled install dropped the ball twice

Joseph Fenter 
Rating:
4.0

Customer did not leave a comment.

Stephen Cooley 
Rating:
5.0

Great staff and service!

Patrick StClair 
Rating:
4.0

Just wish they had been opened a bit long over the weekends. This is when facility use is busiest. However, the team at Town Center went over and above to accommodate us getting there late, due to traffic.

Julie Folmar  |  First Impressions 
Rating:
5.0

Excellent experience. Easy installation scheduling on-line. Showed up to appointment on time, waited for install, one hour and 15 minutes later we were back on the road. Very satisfied customer, will definitely recommend.

Alejandro Delgado 
Rating:
5.0

Didn't like the checkout process. The initially stated they were going to send me an SMS link for me to upload a picture of my driver's license. As someone who works in IT, closely with IT Security, SMS is not a secure platform. Didn't know what the link would take me to. But I didn't want the U-Haul app as I have too many apps and logins as it is and I don't have a U-Haul need often enough to warrant it. Would the link take me to something secure? Not sure. BUT - how about using a simple card scanner so everything stays in your network? I will say was pleasantly surprised at how great it was renting a trailer. Staff hooked it up, and unhooked it. I never needed to touch it. Which was great! Definitely will rent a trailer again in the future and hope you guys address the copying of the driver's license taken care of.

Tom Johnson 
Rating:
5.0

Customer did not leave a comment.

Kevin Haberman 
Rating:
5.0

Keep up the good work!

Charles Hall 
Rating:
5.0

I just want to say how grateful I am and how quickly they installed the hitch on my Passenger Van today. It was quick, they had the parts in stock. I called and spoke with someone and they said if I could get there within 30 mins, they would get it done within an hour. I left my house at 12:40, pulled in at 1, and was back on the road by 1:20! It was also extremely fair for the pricing. If I would have ordered one and done it myself, and bought a torque wrench to install it on my own, it would have only saved me $20. This was extremely easy, quick, I got a lifetime warranty on it, and the customer service was outstanding!!! 11/10 recommended!

Ryan Lheureux 
Rating:
1.0

Kaitlyn S the general manager was very rude and and accused me of stealing a truck. I made a reservation the day before with an employee there and gave my debit card information. Kaitlyn S rudely called me the next morning accusing me of stealing a truck and using it be she her co worker failed to do their job and run my card. She threatened to call the police if I didn’t give her my card information which I had already provided the day before. A few minutes later the charge came through on my end Kaitlyn S never called to apologize or accept responsibility for her co worker not doing their job. I will walk and carry items on my back before going back here again. Wrong and rude. Kaitlyn S General Mamager.

Zedric Ford 
Rating:
5.0

Customer did not leave a comment.

CECILIAMARIE PATTERSON 
Rating:
5.0

Good job.

Ken Van Wickler 
Rating:
5.0

Customer did not leave a comment.

Jayvon Lindsey 
Rating:
1.0

Horrible experience. Waited over an hour to get access to storage unit. Reserved a 10x10 but only had a 10x5 - had to cram all belongings into a unit that was too small. Ended up having to take several items to a different storage location. Plan to move my items out of here ASAP. Would NEVER recommend to anyone - facility is dirty, staff is VERY slow, system was not working properly. Did not have size I reserved. Just a terrible experience all the way around.

Becky Carter  |  First Impressions 
Rating:
1.0

Old man sucked. Slow and not helpful. Melvin was perfect helped out a lot! But the old guy behind the counter was ultimately useless

Matthew Hilliard 
Rating:
2.0

Rep was rude to customers. Also, what's the point of having a service that allows you to skip the line, but they don't acknowledge it? Won't visit this place again. However, the man checking the vehicles in was very nice.

Jean Stokes-Warren 
Rating:
1.0

Customer did not leave a comment.

Becky Carter 
Rating:
5.0

Very professional and cost effective. I really appreciate it.

JUSTIN RONALD COULTMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REGINALD jACKSON 
Rating:
5.0

Customer did not leave a comment.

Rochelle Lavenhouse 
Rating:
5.0

Customer did not leave a comment.

Alberta Nunn 
Rating:
5.0

Customer did not leave a comment.

stephanie Walton 
Rating:
5.0

You need to hire more people

MOHAMEDAMINE AIT 
Rating:
5.0

Katlyn the manager helped me get my storage unit and she was so pleasant to work with. Will definitely recommend this location.

Troyslen Dixon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Roll 
Rating:
5.0

Great location, good customer service

Rasheda Smartt 
Rating:
5.0

Could use a trash can in the storage unit building.

Daniel Henderson  |  Overall Experience 
Rating:
5.0

Everyone was personable and very happy with the installation

Mike White 
Rating:
3.0

Then older guy that helped us we very condescending and rude, he took his time until a young lady stepped in to help us. When we returned the vehicle he rushed over ti check the vehicle back in and once again started talking and being condescending and rude maybe this is just how he operates but if I go there again I would not want him to help me.

Michauli martin 
Rating:
2.0

I reserved an appliance dolly and they didn’t have one. I had to settle for a much smaller dolly. It really was quite troublesome.

Robert Schneeberger 
Rating:
5.0

Rented a 15 footer. Make sure to get dolly and blankets. Truck ran great. Check in and check out was fast and simple. Staff at counter and check in are professional, knowledgeable and very helpful. When needed, I’ll be back. We’ll done and Thanks.

john dodson 
Rating:
4.0

Customer did not leave a comment.

Charin Borrero Lopez  
Rating:
5.0

Customer did not leave a comment.

BRETT WEISEL 
Rating:
4.0

Staff did a good job. The system seemed to be difficult for them to see details such as the vehicle/ trailer I reserved and the drop off location. And the drop off location, using several phone calls later that evening, had to be changed. All good, but this is second time in three weeks (2 rentals) the system cannot match drop off via the app. Perhaps make a more bold note that drop off location is determine post pick up? Of note, EVERYONE we’ve talked to for U-Haul has been professional and friendly!! You have good people!! Take good care of them

Timothy Iseminger 
Rating:
4.0

Customer did not leave a comment.

travis sykes 
Rating:
4.0

The door that access the bldg kept locking upon entering while moving items to second floor storage. Constantly had to reenter code; this made the move inconvenient. While holding a couch someone had to reenter the code.

Raquel Favors  |  Online Move In 
Rating:
5.0

The lady that waited on me was so patient, thoughtful, considerate. I was stressed out & she went beyond normal customer service to make the whole experience a pleasure. It turned what could have been the stressful job of relocating from a nightmare to an enjoyable event.

Carol Sprague  |  First Impressions 
Rating:
5.0

Needed a truck for a quick move. Renting it from this location was my best option. Very easy process. Great customer service. Thank you!

Joseph Kays 
Rating:
3.0

The cashier behind the counter a woman didn’t acknowledge me when I walked in. I had did everything thru the app and only needed keys I stood there 15 mins before a guy who was responsible for cleaning the trucks came in and I asked him could he help me & right away he jumped into action to help me. The truck the app told me I would be renting keys couldn’t be found. So he explained that he’d be cleaning another truck & apologized for the delay. He is the ONLY reason I’d return to this location as the heavy set Caucasians lady was no help at all. She needs a customer service training course on how to greet customers.

Ashley Flynn 
Rating:
5.0

The 2 employees I dealt with were awsome in getting me set up for the trailer I needed for my task. They were very friendly, easy to talk with, and knew the best option for me. Thank you.

Rick Cavalier 
Rating:
4.0

Easy and quick

Sheila Armijo 
Rating:
4.0

Customer did not leave a comment.

carla maynard 
Rating:
3.0

Customer did not leave a comment.

Matthew Jefferson 
Rating:
3.0

Customer did not leave a comment.

Matthew Jefferson 
Rating:
5.0

Keep up the good vibes Everybody is Awesome.

james parker 
Rating:
4.0

Nothing

Dale Long 
Rating:
4.0

Customer did not leave a comment.

Cheryl Fields  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY KEARNEY 
Rating:
5.0

Customer did not leave a comment.

Kristen Solivan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nitin Gotmare 
Rating:
3.0

I requested two helpers and agreed to have them on site by 2pm to load the van. They did not arrive until after multiple phone calls, after 6pm. Vendor's name was Shackleford Movers.

PETER LEHMAN 
Rating:
5.0

Customer did not leave a comment.

Jerge Lugo 
Rating:
5.0

Great customer service from everyone

Ursula Whitehead 
Rating:
5.0

Customer did not leave a comment.

Olzhas Tulyakov 
Rating:
5.0

Customer did not leave a comment.

Brittney Rose 
Rating:
5.0

Friendly staff.

Clinton Hollingsworth 
Rating:
5.0

Customer did not leave a comment.

Melissa ODonley 
Rating:
3.0

Couple issues I noticed. There are handful of units where I could see doors tampered or forcefully broken into on the non lock side. I found it very confusing and concerning. Keeping my fingers crossed and hoping that my unit is safe. Facility is good and clean with handful of trolleys to help you move things. Staff is friendly and helpful.

Nitin Gotmara  |  First Impressions 
Rating:
5.0

Use these guys for work a lot. They are always friendly and helpful and equipment ready to go when I reserve on line. Would use them more if they had lift gate trucks.

Brent Rehmert 
Rating:
5.0

Excellent customer service all around! The staff greets you with a smile and are very patient and helpful with customers! THANK YOU!

Gustavo Esquivel 
Rating:
5.0

Customer did not leave a comment.

Daniel Morris 
Rating:
5.0

Customer did not leave a comment.

aisha barnes 
Rating:
3.0

Trailer was filthy and smelled terrible. Muddy wet sand which sweeping would not remove. Attendant saw this, tried to sweep but did no more. I had to buy cleaning equipment and clean before loading. Also did not check lights with me either. Prior rental was fine and the reason for still providing average overall score

Preston LINEBERGER 
Rating:
5.0

I've been renting from uhaul since 2013 and this is one of my favorite locations. My trucks are always clean and the staff customer service is always wonderful here.

Monique Fleming 
Rating:
5.0

Customer did not leave a comment.

angelleta gause  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renee Rudolph 
Rating:
5.0

Wonderful people there. I rent several times a year and the customer service at this location is amazing. Patrick Jones

Joseph Jones 
Rating:
5.0

store personnel were friendly and paid attention to the customer.

jeffery rule 
Rating:
5.0

Customer did not leave a comment.

Michael Jackson 
Rating:
5.0

I drove the truck 5 total miles and put a gallon of gas in it before I returned it yet was told it was 2 more gallons low. Really?!?!

Daniel Henderson 
Rating:
5.0

Manager was very nice and helpful.

Daniel Henderson  |  Online Move In 
Rating:
5.0

There is nothing to improve at this location. Every single person was Professional and my service was very timely. No complaints at all.

William Mahoney 
Rating:
5.0

Absolutely nothing! The service was great. The employees was very helpful especially Chris W. He answered all of my questions. I will definitely be back if the service is ever needed.

Keyatta Hurdle 
Rating:
5.0

Customer did not leave a comment.

Richard Deans 
Rating:
1.0

Manager was horrible. Horrible customer services. Needs new management and staff.

Airika Dudley  |  Overall Experience 
Rating:
5.0

The staff were extra helpful by answering questions and conveniently changing my reservations to accommodate our needs. Sending a special thank you to your team for going above and beyond to help during a very stressful time in my life.

candice generi  |  First Impressions 
Rating:
3.0

I would like to Thank Jerrell and Chris for that professness and service as well as any additional questions or concerns I expressed! Great work guys.

timothy oakes 
Rating:
2.0

I rent a lot of u - hauls for our business. I have not set up a business account, but I will. For the Uhaul near Town Center on Virginia Beach Blvd, Virginia Beach, VA I will do anything to avoid having to rent from them. There is always a hassle. They're always in a rush and rude. Phil practically accused me of not paying. He questions when I asked to rent two vehicles and said it's expensive and we want to make sure we get paid. I confirmed with him that we pay first? I asked him if he had a problem with me and he said not with me but it's happened before. The GM has a problem with me and my staff anytime we come there. Apparently she lost a boyfriend to someone with my last name. You can see from my account we rent a lot. I've never had any problems with my returns. Yet anytime we have to go to that location.. no one wants to be the one to have to go pick up or return. We've only been to that location maybe 4 times,

Joan Bertucci 
Rating:
4.0

I wouldn’t call the truck clean, but it was acceptable. I ordered a dolly and furniture pads and they were not in the truck, and the location was closed when I picked up the truck so I was unable to get them. It would have been helpful to have them as ordered, the manager was very helpful when I let them know that I did not receive the equipment I ordered and promptly refunded me period. Overall it was a good experience.

Kayli McCravy 
Rating:
5.0

Customer did not leave a comment.

toriano spencer  |  Overall Experience 
Rating:
5.0

Keep your excellent staff. Chris W was GREAT. Great attitude, helpful & professional! Helps make the UHaul experience as good as it is! Will definitely rent again from this location.

Maria Deets 
Rating:
5.0

Customer did not leave a comment.

Pearl McWhorter 
Rating:
5.0

Customer did not leave a comment.

Renee Rudolph 
Rating:
5.0

Customer did not leave a comment.

michael bean 
Rating:
5.0

Customer did not leave a comment.

speros TRYPHONAS 
Rating:
5.0

Customer did not leave a comment.

Allyssa Clark 
Rating:
5.0

Customer did not leave a comment.

Russell Weiler 
Rating:
5.0

Was a pleasure

Dakota Simpson  |  Overall Experience 
Rating:
5.0

The asst manager at check out was very helpful and got me thru the refund of pre-payment amount easily.

Victoria Gold  |  Overall Experience 
Rating:
5.0

Wonderful experience

Elmer Spires  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

J'AYTEROANTONIO DELOATCH  |  First Impressions 
Rating:
5.0

The double entry procedure was a pain. The manager took the time to thoroughly explain the origin and reason why!

Stanley Willingham  |  First Impressions 
Rating:
5.0

This was my very first storage unit and everything was just like I left it. Everybody was very friendly and helpful when you came in. Thanks for all your help 👍

diane sheppard  |  Overall Experience 
Rating:
1.0

The storage unit was filled with mouse feces everywhere gross

Samantha Zak  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Nursah Gumus Gur  |  Online Move In 
Rating:
1.0

Roaches. So many roaches. Oh my God. I had to throw away over half of what we stored in there for fear of eggs that’ll become a problem in our next home. This was not even close to worth the money. The roaches seemed to have free rein of the place too, coming and going into other storage units. Oh yeah and the hours of access could be better.

Jacob Krall  |  Overall Experience 
Rating:
1.0

I am being charged for a unit I no longer have and closed my account prior to the next billing cycle.

Laurie Norris   |  First Impressions 
Rating:
3.0

Katlyn was absolutely no help and RUDE!

gerald fenton  |  Overall Experience 
Rating:
5.0

I had difficulty when dropping the truck it was Sunday around 6:30pm, try to do the app several times and wasn’t sure if it went through. I call next day and I have send a dispute because one day more was charged.

Rossana Stebbins  |  First Impressions 
Rating:
5.0

The absolute most incredible service from uhaul that I've ever had thanks to the GM, Katlyn! 10/10 for customer care and overall guest experience.

ANTHONY SHEARL  |  First Impressions 
Rating:
1.0

Blooming Dales Flower shop was not the ideal uhaul location in any means. The hours of 10-4 and it’s location didn’t provide adequate time or closeness for me to pack out my storage unit into the trailer for my move. They don’t have any typical supplies like hitches, they referred me down the road to Tractor Supply. When I went to pickup the trailer, there was a massive dog with extremely long thick hair that walked up and started sniffing me. Afterwards he laid on the foot of another customer. When he asked for his foot back, the florist told him to give the dog a treat out of the box on the counter. A customer should not have to be exposed to animals let alone feed them snacks so they can leave the facility. The lady “inspected” the uhaul, but didn’t check the running lights and one was out, as well as it was tightened down to the hitch. Overall, I would never recommend this location for business of any sort!!!!!

Steven Pritchett  |  Overall Experience 
Rating:
5.0

Staff was so helpful and kind.

Roxanne Vergara  |  Overall Experience 
Rating:
5.0

Christopher was the best always willing to help! The only thing my rent was due on 10/5 I moved out on 5 days later and lost the whole month rent. Which does not seem fair. I know company policy.

Patricia Cole  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Linda Struchen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Don Cash  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cindy Woodard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA CHAPIN  |  Overall Experience 
Rating:
5.0

Kaitlyn was amazing and courteous. She helped me through a difficult move and was able to accommodate all my needs. I highly recommend this place to anyone needing to store or move items.

Ramses Charves  |  Overall Experience 
Rating:
3.0

Rats poop everywhere recent and no lights in unit at 169$ a month ?

benjamin salinas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Mason  |  First Impressions 
Rating:
3.0

Maybe I was not doing it correctly. But when accessing the storage after office hours, the automatic sliding door at the entrance of the storage building was not responsive. This made it really inconvenient for us to swiftly move in and out of the building and load things into our storage unit. I also did not realize that I needed to check in and out of the building upon arrival and departure. When I visited the unit earlier in the day, after signing up, I did not check out. But when I came back that evening to begin moving in my items, it took me a moment to figure things out as I ended up checking out and back in, multiple times, trying to get the doors to unlock. Once I figured that out, I realized the sliding door was not responsive and had to keep swiping my card each time the other doors closed and I had to get back in. It would have been helpful if all of this had been explained when I signed up for the unit, in the office. I didn’t realize the middle box had to be used before I could use the other boxes to get into the building and must have swiped my access card a million times.

patrice colbert  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Noah Caesar  |  Overall Experience 
Rating:
3.0

If the sliding door is only available during certain hours, a sign should be installed on the door to communicate this to tenants. It was very discouraging to show up with a full truck only to discover that the only available access door did not have a ramp to allow the carts to be used to move items into the building.

Troy Jorgens  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

NICOLEJAHNE LUBIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REYMARTNELLAS MERIN  |  First Impressions 
Rating:
5.0

The representative was very friendly and professional.

IRIS RANDLEMAN  |  First Impressions 
Rating:
3.0

Staff was excellent, but the access times for the large doors is based on the office hours, so moving in/out early or late is inconvenient since only the access door is open.

Jeff Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david grant  |  Overall Experience 
Rating:
3.0

Wish they had an elevator to help move the heavy thing to the 2nd floor. Other then that every thing was great!!

Andrea SYKES  |  First Impressions 
Rating:
5.0

Christopher was wonderful as accommodating spaces for my need he went above and beyond for me. He brought us bottles of water when we were unloading the truck it was 100 outside. His personality was great. You have a fantastic employee there and recommend him for a raise! Ty again for the pleasant experience.

Patricia Cole  |  Online Move In 
Rating:
4.0

Overall great storage, a little bit pricey maybe $5-10 less would seem more reasonable for the small unit. The elevator has a pungent smell of pee which it appears to be the only way up so you are forced to suffer the smell to get anything to your storage.

Christian Snyder  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Martel Alston  |  First Impressions 
Rating:
5.0

The salesman Christopher went above and beyond for me. He made the transition very smooth. I had to rent another unit and Christopher was quick on finding me another. It was an extremely hot day and he brought us some bottles of water. You have a wonderful and valuable employee there. He deserves Kudos! I can’t say enough about his work ethic and his dedication to your company. Pleasant and thoughtful employee. Give him a raise!

Patricia Cole  |  Online Move In 
Rating:
5.0

The manager in Virginia Beach was amazing she dealt with a short staff and a busy place with style and grace! U-Haul should give her a raise! Kelsey was her name

Holly MccLaren   |  First Impressions 
Rating:
5.0

The woman Katlyn who helped me was a joy to work with and made the experience such a pleasure

Dakota Simpson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karcanda Grant  |  Overall Experience 
Rating:
3.0

My unit didn’t come with a lock despite being told I’d have one. Sliding doors were broken and it made loading the unit a pain.

Jacob Krall  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

Aasyeya Whitaker  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Noah Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SCOTT COULSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda Struchen  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Curtis Womack  |  Overall Experience 
Rating:
5.0

The employees were great. Facility was convenient and space was sufficient for the items that I had.

VERNONKRANNA BOLDEN  |  Overall Experience 
Rating:
5.0

Thank You

Michael Farmer  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jamillah Berrette  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy Rodríguez  |  First Impressions 
Rating:
1.0

Rat infested

Rasheda Guishard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justina Brehon  |  First Impressions 
Rating:
5.0

People and manager Melvin were excellent. It was the experience with my furniture in the storage and he can't control that

DELVINAANJANETT BROWN  |  Overall Experience 
Rating:
4.0

Always had to go to the office cause cards never go threw and the price for a smal locker is crazy, under 100$ after a couple months raised to 117$ sorry this place isn’t that great for that price.

joseph sheckells  |  Overall Experience 
Rating:
5.0

Chris Willis has great customer service I appreciate him and he makes you want to continue to do business with the company.

Lakeisha Lynch  |  Overall Experience 
Rating:
5.0

Very convenient, made my life alot easier. Thank you.

Kris Runfola  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Teonna Taylor  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CONNIE TWINE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James Powe  |  Overall Experience 
Rating:
5.0

Thank you very much, you helped out someone who needed it, not me, well me too, but she and I could not have done it without your excellent service!

Brady Zedd  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANISHA VELEZ  |  Overall Experience 
Rating:
3.0

Well I didn’t get the storage until I reserved in the first floor, the unit was too small I asked for a 10 X 10 and there were none available. I made the smaller unit work but not what I was asking for.

Johnathan Sutton  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Carmen A Jose  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Emily Parkinson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leslie Jackson  |  Overall Experience 
Rating:
5.0

Jannie and her staff are the best. They were very helpful and extremely helpful. Will go back when I need to store anything again. Thanks Jannie for all your help.

Jacqulin Gongaware  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TANISHA VELEZ  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

ROCHELLE DAVIS  |  Overall Experience 
Rating:
1.0

Overall, storing my belongings was fine. BUT my storage rent was due in the 2nd of each month. Sept 2 I paid for the month. On Sept 16, we were able to move out of storage, expecting to get some sort of refund since we only used two weeks of the month. I went in the office and was told nope, we don’t do partial refunds. So I said ok and went and put my lock back on my door, then made another trip out there Sept 29 to remove it. Just seems to be unfair to the people who may have needed that space, that sat empty for two weeks. And unfair to me to have to feel spiteful. I will never use Uhaul storage again, there’s plenty of other places with a sense of customer service!!

Raymond Mchenry  |  Overall Experience 
Rating:
4.0

Aaron and Caitlyn were awesome. Caitlyn was particularly helpful and exceeded with rental truck, storage locks, storage unit needs. Thank you.

al wood  |  First Impressions 
Rating:
5.0

They were very helpful, great experience!!

Laura Tinnon  |  First Impressions 
Rating:
3.0

Never received a receipt

ROCHELLE DAVIS  |  First Impressions 
Rating:
5.0

The storage unit staff, especially Christine, the facility manager we’re terrific! Frankly, these were the only Uhaul employees who honored their promises. Everyone else, from our (wrong and too small - even with the trailer we still left things behind in Austin and will have to return for them and start the moving process all over again!) truck pick-up in Kyle, all the other storage places in Norfolk area who called us a day after we picked up a two week rental asking us what time we’d be in Norfolk that day to drop off the truck and put stuff in storage, and your movers who broke things and showed up two hours late after pressuring us to meet two hours early and intimated us. We ended up unpacking the trailer ourselves while we waited and still had to pay the entire amount. We’ve called several times and someone is supposed to get back to us but never does. The moving company won’t give us a refund even though we called and told them about the intimidation we felt and requested different movers. We will NEVER use uhaul again and we’ll be warning our 5000 friends on FB, yelp and anywhere else we can find to complain unless we hear from someone and get some sort of refund.

Anton pukshansky  |  First Impressions 
Rating:
2.0

Me and my vetrian was put threw ringers over few medical dippers and things we kept stored in there . Pitchers of are 25 years . They had no care in the world we had COVID 2 x . Lost are truck due to jiffty lube in Norfolk VA . Fried are engine. And I needed medical att. Out of area had no way to get are few things or the cages to his bird that was life friend.....nothing of value they new it ...had nurve to call my dieing mother phone more then 1 x after my father told them stop!!!!!

LINDA CAMPBELL  |  Overall Experience 
Rating:
5.0

Everything from reserving online to getting the unit went extremely smooth. Was refreshing to get from A to Z completing a process with absolutely no issues.

WAYNEWILLIAM MCCARTHY  |  First Impressions 
Rating:
2.0

I wasn't renting not a entire month and I experience a female pregnant roach and a few ants . I understand you may not be able to help what's around .but they should spray and maintain on regular. I wasn't able to take some items .I was upset,I'm glad I have insurance

Courtney Neal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NANCY MARTINEZ  |  Overall Experience 
Rating:
4.0

Rented a unit here for 4 years and never had any issues. Customer service was hit and miss but when moving out the service was outstanding, and the employee was friendly and helpful. As of lately the sliding glass door to the storage unit building has been left open on more than one occasion requiring no card access to be used to gain access to the building.

Jon Frankel  |  Overall Experience 
Rating:
5.0

Jennie was wonderful. She helped me out. I will recommend this u haul. Place

Jose Raker  |  Overall Experience 
Rating:
4.0

Professional courteous sale associates. I was very satisfied with the service.

Angelo Braye  |  First Impressions 
Rating:
5.0

Staff was friendly and efficient.

William Guenveur  |  First Impressions 
Rating:
5.0

Everyone was super helpful and very understanding. Recommend this to anyone.

Watza Leon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARCIA CARNEY  |  Overall Experience 
Rating:
5.0

Other than the price increaseS, everything was nice.

joseph peterson  |  Overall Experience 
Rating:
5.0

Friendly and courteous company

raymond cason  |  First Impressions 
Rating:
5.0

Janie the manager and her staff were great- highly recommend

marian baggett  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Christopher Fitch Jr  |  Overall Experience 
Rating:
1.0

Was charged for storage when I was supposed to receive my first month free

Javonn Cousins  |  First Impressions 
Rating:
5.0

On the move out day we had excellent help as we did not know how to ratchet the Uhaul straps. The person who helped us did an excellent job showing us and helping us.

Robert Teator  |  Overall Experience 
Rating:
3.0

People in Norfolk could have done better

chris haws  |  First Impressions 
Rating:
5.0

Thanks for the no hassle services and conveniences

John Jamison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caleb Sims  |  Overall Experience 
Rating:
4.0

Although Move-In day was fine (no issues), we have subsequently been back 2 times to retrieve items. Both times the elevator has been broken and when you have a 2nd floor unit this is inconvenient. Also, we now cannot get our BBQ out for the Fourth Of July and we have an appliance to retrieve (Freezer) after our move-in. Both items cannot be carried downstairs. It has been told to us that the repairman is scheduled for "Sometime next week".

Robert Teator  |  First Impressions 
Rating:
1.0

Had to pay an extra $15 a month to be able to use the unit during the hours I wasn’t working. Lost the keys to my lock. The girl at the desk said they can’t help. Had to cut the lock off. Second floor and the elevator didn’t even work.

Kaitlyn Christenbury  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Courtney Philbin  |  Overall Experience 
Rating:
3.0

The elevator in the storage area didn't work. But the rep was very helpful to accommodate me by bringing a cart up the stairs!

Lilly Smith  |  First Impressions 
Rating:
5.0

I had a wonderful experience with the facility, very convenient location and CLEAN!!!!! The gut that assisted me was very kind and knowledgeable.

Edwina Uzzle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angel Daley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Graciela Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawntia Wright  |  First Impressions 
Rating:
5.0

The folks at Town Center were great! Nobody likes to move, but these guys made our experience smooth and seamless…

RICK SOLDANO  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joshua Strickland  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justina Brehon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARCUS GREEN  |  Overall Experience 
Rating:
5.0

Great customer service

Leon Wright  |  Overall Experience 
Rating:
5.0

If I'm ever in need of a storage unit again I'll definitely choose your facility. Every encounter from the day of check in to the day of check out was seemless. You guys have done an excellent job in picking the best staff. They are all funny, engaging and helpful. I'm sorry I can't remember names but last 2 interactions stand out the most. The first lady (she has a nose ring) was so kind and sweet helping me after I lost my key card. The second lady (I believe she had teal highlights) who helped me get my truck checked me and another guy out at the same time, can you say skills and efficiency, she was also kind and hilarious. I'm sorry in you helpfulness you got left with the 2nd coffee option. #EXCELLENTMOVINGDAY If I'm ever in need of a storage unit again I'll definitely choose your facility and I'll always recommend.

Samone Edmond  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Natasha Rogers  |  First Impressions 
Rating:
1.0

The storage unit was sealed. Took 45 min in line to speak with person at desk. He didn’t know why the hnit had a green plastic seal on the latch. He said he would have to see it, but he had other customers to take care of. My movers broke the seal to enter the locker. The roll up door started falling off the roller. Very dangerous! Another 30 min wait to get another storage locker…the “last one available”…and it had a padlock on it. Back to find someone to remove the padlock. Wound up paying movers an extra $250 for overtime due to storage unit problems and waiting at counter for help. Other storage unit is $15 more, also. Really not happy.

LINDA LOUGHLIN  |  Online Move In 
Rating:
3.0

The billing was somewhat confusing and the reminders did not always come through resulting in late fees. Overall, the storage unit was good.

HEATHER WILSON  |  Overall Experience 
Rating:
5.0

Maybe an extra broom and dustbin and trash can for the storage area not just for truck rental area?

JOHN BORGATTI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ella amos  |  Overall Experience 
Rating:
5.0

Very helpful

jewell foster  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SARARENEE WORTHINGTON  |  Overall Experience 
Rating:
4.0

great service

Patricia Ferguson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Denker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen Glover  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Omar Majette  |  First Impressions 
Rating:
5.0

The two gentlemen working were extremely helpful getting me set up with a last minute storage unit late on a Saturday night. Much appreciated.

Michael King  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

JODI SYLVA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julie Propst  |  Overall Experience 
Rating:
5.0

The staff and Jannie, the manager, were accommodating with arrangements, honest, hard working, and helpful with all my needs and questions while needing storage, a truck, and a place to park a trailer in my transition of moving after I sold my home. Thank you all so much!

Sedina Drake  |  Overall Experience 
Rating:
5.0

nice an friendly

frank meredith   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

james powe II  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara Riley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

April Porter  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD ELLIOTT III  |  First Impressions 
Rating:
5.0

awesome! fast and friendly. way to go.

kayla fraser  |  First Impressions 
Rating:
5.0

Best place and staff I have ever dealt with. Friendly and not in a hurry. Thanks for great service

Jacqulin Gongaware  |  First Impressions 
Rating:
5.0

Very pleasant staff

debbie grevey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya Johnson  |  Overall Experience 
Rating:
5.0

Shawna was fabulous!!

LORI SHEA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS NEWSOME  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jane Fowler  |  First Impressions 
Rating:
5.0

Home boy and home girl hooked me up with a great experience overall!

JOHN WEAVER  |  First Impressions 
Rating:
4.0

Everything went pretty well except for the fact that the guy at the desk handed me my access card when I first checked in for my reservation, he said just use this later when you want to put your stuff into storage and you'll be able to get in. I went to go drop my stuff later (around 10PM) when they were closed, and it said access denied you have to check in first. I looked around for directions and it said you have to check in at the alarm system station which was right next to it. I try to swipe it there and it still says access denied. Needless to say, they didn't really give me good instructions for after hours. I tried to call the number that said for "after hours only" and they didn't answer. Just a heads up, nothing crazy. I just dropped my stuff off the next day when they were open, and dropped the truck off right after. Easy day.

Andrew Wall  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

myron white  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lew Alleman  |  First Impressions 
Rating:
4.0

Staffing employees was very kind and professional I would come back again if necessary.

raylla murray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTIANALEXANDER VALDIVIEZO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shaunice Graves  |  Overall Experience 
Rating:
5.0

All of your staff was helpful and friendly. Even though storage units are at a premium I was able to get what I needed because the staff made the extra effort.

LORI SHEA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason Ferreira  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alberta Nunn  |  Overall Experience 
Rating:
5.0

The employees were helpful when I needed help…. Very polite.. That’s a plus for me customer service is #1…. But I think it should be a discount to loyal customers to keep us customers coming back

Lolita Finney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Druvani Ramirez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

thomas faicco  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Frank Finkbeiner  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DOUGLAS NEWSOME  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

phillip murphy  |  First Impressions 
Rating:
5.0

Great place with helpful staff.

Johnathon REEVES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kenneth yoder  |  First Impressions 
Rating:
5.0

Never had any issues

Tiffany Pugh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

allan Redifer  |  Overall Experience 
Rating:
5.0

You guys were very helpful and convenient and you were there when i needed you

Alicia Grays  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tracey pennington  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Eileen Mariano  |  Overall Experience 
Rating:
5.0

Your people made a difficult time of moving less stressful and were very helpful.

Harriet Coker  |  First Impressions 
Rating:
5.0

Great place, very helpful staff.

Jonathan Reeves  |  Overall Experience 
Rating:
5.0

The staff and facility manager were very generous and wonderful! Great customer service and they allowed me to temporarily store my belongings in the truck for a few days due to my apartment not ready to move in yet so it was a bit of a delay which is still is but the Uhaul staff was very considerate enough to allow me to hold their moving truck while i was waiting for my apartment to be done. Thank you so much guys i really appreciate your hospitality and kindness.

John Leitch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GEORGE STEVEN METZ  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ALDENDORSAY BARNES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

carol edler  |  Overall Experience 
Rating:
3.0

Promised 10x10 space upon return from nyc, rec’d small 5x5x8 - didn’t work out so well for what I brought back in huge U-haul truck

Robert baron  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERTSEAN BARON  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff. They made everything very easy

Daniel Kirane  |  First Impressions 
Rating:
5.0

Love the staff attitude

Rhonda Camps  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Chimilio  |  Overall Experience 
Rating:
4.0

The staff was not very detailed on how to access the adjacent building. They did not activate the card so we had to walk back to the building, nor inform us that we would need to cut off a zip tie, or how to open the latch. Simple extra effort customer service things that would’ve helped this first-time storage user, after a long drive/move. Thank you

Leslie Jackson  |  First Impressions 
Rating:
5.0

Everything went well. I was well pleased. I have not received a receipt. Not sure how you send out your receipts showing any payments.

gladys freeman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Courtney Philbin  |  Overall Experience 
Rating:
2.0

After several attempts at trying to enter the building ...they had to redo my contract again beachside they gave my unit I just rented away to someone else....when I final entered the unit the first thing I noticed was the huge rat trap as I looked around I noticed lots of rat feces and urine all over the unit so I decided to take my business somewhere that doesn’t have an obvious rodent problem not to mention clean.

Alfred Kelly Salon LLC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

erin toomey  |  Overall Experience 
Rating:
3.0

The staff was friendly, the place was clean, everything was fine. I had one problem and unfortunately it’s a big one! My things were not there that long, a couple months and my sectional was covered in mold along with a couple of sealed bins with clothes in them. I had to throw all that out so I lost some money.

ALYSSA POPIELA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel Machado  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

jennifer skinner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannon Simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Althea Harmon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

kathy brickhouse  |  Overall Experience 
Rating:
4.0

Office closes too early at 7pm in the summer time....need to extend hours to 8 or 9pm. People move more during summer.

CHERYL GARRETT  |  Overall Experience 
Rating:
1.0

I paid for a climate control unit and it was always hot never cool. Should have just paid for outdoor storage because the temperature was hotter inside then outside.

Tamara Hawkins  |  Overall Experience 
Rating:
5.0

Moved out of the unit in 28 days and received an email chraging me for the next month and $15 late charge. I was told as long as im out the ynit in 30 days, i wouldnt be charge for next month.

Justina Brehon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joseph peterson  |  First Impressions 
Rating:
5.0

Staff was friendly and very efficient

Alberta Nunn  |  First Impressions 
Rating:
5.0

Everything was easy and simple getting set up. Moving is always challenging.

Shawn Jones  |  First Impressions 
Rating:
5.0

I’d adjust the elevator doors to remain open another minute or two.

mallory volk  |  Overall Experience 
Rating:
1.0

Nails in the parking lot where people parked. The new manager is rude without provocation. There were mouse traps IN our unit when we rented it and found droppings upon move out two months later. Staff made many mistakes and argued about everything.

Alesha Lynn Piggott  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Oluwatoyin Oluwalola  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Justina Brehon  |  First Impressions 
Rating:
5.0

Employees need to be on the same page when customers are bringing equipment back or checking out of the storage units. Communicate so customers don't have to bothered uncessarily and stressed out thinking they owe for something they are no longer using or in possession of.

IRIS ROBINSON  |  Overall Experience 
Rating:
5.0

The only thing I’d love to see changed is the amount of time the elevator lacks in door open time. Having to rush through was frustrating. Everything else was great!

Danna Thelen  |  First Impressions 
Rating:
5.0

U-Haul rep was courteous and extremely helpful.

Michael Halko  |  Online Move In 
Rating:
5.0

Check out was easy. Storage unit was always clean and secure.

Michael Mastro  |  Overall Experience 
Rating:
5.0

No hassle transfer of items into facility camping and personal equipment thanks a bunch

Michael Farmer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shannon Simmons  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRANDON BLUCHER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBBIE STEWART  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

alexander Hirsch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosa Santos  |  Overall Experience 
Rating:
1.0

They’re con artists i has closed my unit in November and they said for an ongoing three months that I had owed them a copious amount of money, I’m sorry but I will tell everyone about this. They didn’t even call to apologize for their mistake they just kept trying to press me for money

Brandon ADDABBO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brionda Clark  |  First Impressions 
Rating:
5.0

Thank you so much to wonderful staff! All staff members were courteous; knowledgeable about products....If I need another unit or truck, I will patronize this same location.

Sherry Harrison  |  Overall Experience 
Rating:
4.0

Very clean

Courtney Pennill  |  Overall Experience 
Rating:
4.0

Using UHAUL was an excellent experience. The employees was kind and courteous.

raylla murray  |  First Impressions 
Rating:
5.0

...

johnathan brown  |  Overall Experience 
Rating:
5.0

Good experience

bill ritchey  |  Overall Experience 
Rating:
5.0

at times, the service is slow, due to not enough workers but overall I was/am happy with Uhaul.

AUDRA JONES  |  Overall Experience 
Rating:
5.0

Great overall

Anthony Beres  |  First Impressions 
Rating:
5.0

Very helpful and courteous

Don Cash  |  First Impressions 
Rating:
5.0

Easy access to my storage unit, employees where friendly and helpful

George Cutulle  |  Overall Experience 
Rating:
5.0

Very helpful. Very convenient having all rentap equipmenta and storage together. Job well done.

CLEVELAND LANGI  |  First Impressions 
Rating:
5.0

It was very easy to rent a storage and uhaul. The manager and staff was very friendly and helpful.

Cynthia Calos  |  Overall Experience 
Rating:
5.0

All three representatives were helpful and friendly. Many thanks!

Cheryl VARNUM-Glenn  |  Overall Experience 
Rating:
5.0

Larry and Joe were always gracious and professional. I experienced problems with my third party billing and they helped me resolved it. These two are class acts and funny to boot!

Catina Santee  |  Overall Experience 
Rating:
1.0

Came into town after a 900 mile drive in a full 26' truck having reserved 2 large 1st floor rooms. The storage center did not hold the reservation. We ended up renting from Public Storage.

Jon Dearmond  |  Overall Experience 
Rating:
5.0

Very helpful staff.

bill ritchey  |  First Impressions 
Rating:
5.0

Your service was fantastic!!!

tysa alexander  |  First Impressions 
Rating:
4.0

I will be contacting the office because you charged me twice for May. Just wonder why you didn't reverse it.

Theresa Waters  |  Overall Experience 
Rating:
5.0

The staff were very descriptive on the storage facility, how it works, and where card access locations, storage location, and door controls were.

Erika Walker  |  Overall Experience 
Rating:
5.0

Uhaul at Town Center in Virginia Beach have been wonderful and have gone the extra mile for me in all my crazy rentals. I can't thank them enough. They are the best; each and everyone of them!!

Kathleen Nichols  |  Overall Experience 
Rating:
5.0

Friendly, safe, clean and secure.

KATHLEEN PRINCE  |  Overall Experience 
Rating:
3.0

I was really upset to find out there was a cockroach infestation and was not notified about it until I went to check on my belongings. this cost me a lot of lost in my belongings.

Monique Winslett  |  Overall Experience 
Rating:
5.0

As expected

robert brunner  |  Overall Experience 
Rating:
5.0

Melvin was incredibly helpful! Excellent and quick customer service.

Allyson Keslin  |  First Impressions 
Rating:
5.0

Thay need a water fountine

HAROLD POWERS  |  Overall Experience 
Rating:
4.0

They where very resourceful, and honest about the services. They were professional when it came to troubleshooting and fixing problems. They also did scream team work as a staff. The Town Center store

Zola Doss  |  First Impressions 
Rating:
5.0

Went as planned

robert brunner  |  First Impressions 
Rating:
5.0

Larry was great! Thanks for the quick and easy experience!

RORY UPRIGHT  |  Overall Experience 
Rating:
5.0

Very helpful, friendly ,professional .

Sherry Jansen  |  First Impressions 
Rating:
5.0

Walt was very friendly and helpful.

RICHARD SMITH  |  Overall Experience 
Rating:
5.0

As long as you are straight forward you they will be the same...pay your rent. Be nice. They have nothing against you. It's a storage unit. Take care of their property and they will do the same for u

Brandon Raymond  |  Overall Experience 
Rating:
5.0

*

Monty Mootry  |  Overall Experience 
Rating:
5.0

Thank you for all of your help!

Lillian Harvey  |  Reservation 
Rating:
5.0

Excellent customer service

Donna Perry  |  Reservation 
Rating:
5.0

GREAT!!! As always!

Madeline Freeman  |  Overall Experience 
Rating:
1.0

Storage building has an ongoing order, no climate control, people discarding items in foyer of building is an eyesore. Long lines and wait time in office. Payment issues. Ongoing issues.

Joan motley  |  Overall Experience 
Rating:
1.0

Horrible customer service and billing was screwed up. Also, it’s weird that I’m just now getting a survey in September, when I moved in June. If I received this earlier, there would be more details

Marcus Norwood  |  Reservation 
Rating:
3.0

The manager was very nasty about the storage fee. Everyone said you can access the storage 24/7 but the storage closed when U-Haul closes. We never received any accommodations or even an apology.

Nicholas Richards  |  Overall Experience 
Rating:
1.0

reservation placed for truck & storage unit-appalled when I came into store and was required to provide all info as though never given then told unit not available due to overbooking-no recommendation

Stephanie Seaton  |  Reservation 
Rating:
5.0

Very nice and helpful stuff. The service was quick. I was in and out in a short period of time. Great service

Liando Sales  |  Reservation 
Rating:
3.0

hours were frustrating & UHAUL couldn’t help us when we lost key & we HAD to pay a locksmith & purchase a second $$$ lock. Locksmith recommended we use another company next time too. Nice employees

KATHRYN DAVIS  |  Overall Experience 
Rating:
5.0

The staff went above and beyond in their helpfulness. Plan on using this facility for you PCS! One month of free locker rental is included with your one Way U-Haul rental. This is hugely convenient.

John Reilly  |  Overall Experience 
Rating:
5.0

Thank you guys for all support

REGINALD BAYLOR  |  Overall Experience 
Rating:
5.0

This uhaul place was amazing ! I had movers my husband wasn’t there and the guys inside kept checking on me to make sure the movers were doing there job. Super clean I loved it!

ann'marie Langnehs  |  Overall Experience 
Rating:
4.0

Phil and Joe were both polite and very helpful.

Christina Whiting  |  Overall Experience 
Rating:
5.0

We love the people at this uhaul. Joe has always been great to us.

Donna Freitag  |  Overall Experience 
Rating:
5.0

The staff members were thorough and attentive to the customer's needs. It would be my first choice for storage and rental equipment in the future.

robert vanek  |  Overall Experience 
Rating:
5.0

I had a very good experience at U-Haul. The facility suited my needs and the staff was helpful and friendly.

ELIZABETH YORGEN  |  Overall Experience 
Rating:
5.0

The employees are awesome and very helpful. The past five years have been effortless.

TUMICKA HUGGINS  |  Overall Experience 
No reviews have been submitted for this location.

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