Customer Reviews for U-Haul Moving & Storage at Texas Central Pkwy

Rating:

4.0

The clerk was new so, the rental took longer than usual. Other than that, it went OK,

Rating:

3.0

This location while excellent the customer service was not .. The young man at the front desk was not welcoming at alll. he looked like he was just there to do his shift and that’s it … for the front desk customers service rep for your company he is not the most qualified person. I’ve been at multiple locations in my area and the customer service had been awesome. Unfortunately not this time.

Rating:

2.0

Our reservation was for four days starting and ending in the evening. They changed the contract without telling us, and then called my wife at 6:30am to yell at her for not having the truck back a day and earlier than we had requested. Truck had a rotten smell when we turned on the air conditioner half way through our trip.

Rating:

1.0

The app experience is abysmal. Frustrating at best for a techie. Cannot zoom in on receipts. So that feature alone is worthless. I won't be using it again. The staff person was taking care of another customer, finished, and walked out without even acknowledging us. We assumed incorrectly that they would be right back. After 15 minutes and trudging through the app and finally figuring it out, we found the truck was only ready 30 minutes after our scheduled time. The truck itself had a broken door. It did not close correctly. It clearly needed repair. The only saving grace was the attendant who received the truck. She was delightful. Overall, this was by far our worst experience with U-Haul. Hopefully this wasn't typical.

Rating:

1.0

Manager is rude. Lacks customer service. Wasn’t willing to explain check out or check in process. Expecting customer to know process and procedures for truck rental as well as storage rental. Didn’t want to be bothered because she’s “off”.

Rating:

1.0

Vehicle drove really rough. It was a fight with the steering wheel and unbelievable bouncing the whole way. The bouncing was so bad the mirror wouldn't stay in the position that I needed it to be. The staff has no understanding of the term "customer service ".

Rating:

5.0

Viki in Waco was superb--she made me feel like my rental was the most important one, even though I'm sure she treats everyone that way.

Rating:

3.0

The truck had a wire in the seat that poked the driver’s thigh and the gas level was not accurate. Everything was clean and in working order. The staff were helpful

Rating:

5.0

Very professional and Friendly Thank You for a great experience

Rating:

5.0

Great customer service

Rating:

5.0

Fast turn in process

Rating:

1.0

The attendant was very rude and disrespectful

Rating:

5.0

Thanks

Rating:

5.0

Great Service

Rating:

4.0

Coming in the personal needs more help they are doing a lot and could not be able to help to move in. Had to figure out the pass code and lock door for the building

Rating:

5.0

Everyone was very polite and helpful

Rating:

5.0

Nicest van I have ever rented. Thank you!

Rating:

3.0

The truck I had been assigned was blocked in by other trucks. So I had to ask the office to get it out for me and they not friendly or nice at all. And when I went to return the truck, no one ever came out to assist me so I just parked the truck in the return area and left.

Rating:

4.0

The truck smell of smoke

Rating:

5.0

Staff was awesome!

Rating:

1.0

Viki Bryant has horrible customer service skills. After waiting for her, I called to inform her we were at the front door. She pulls up,without acknowledging us and enters the side door. We were left standing outside until I realized she was sitting at the desk. I completed everything online,she states I did not. Then we re-do EVERYTHING. Such a waste of time. When I look at the finalized receipt, it has ALL the information from my original online reservation. Viki really enjoyed hearing herself talk. I rented the storage on 3/3,with a free 1st month. Then on 3/6,Viki sends me a delinquent invoice! This is a terrible situation.

Rating:

4.0

The Manager was very knowledgeable and helpful. It was a pleasurable experience.

Rating:

5.0

I was so glad there was a person available. The app was not working and she helped me check in.

Rating:

4.0

The vehicle (TT1143G) was clean; however, the steering was loose and it pulled to the left. It might need the front end checked. I meant to say something when we turned it in, but my husband returned the truck and he did not mention it.

Rating:

5.0

Good people, good serrvice

Rating:

3.0

It needs better parking and organization.

Rating:

5.0

the only issue I had was that the passenger door kept opening during the trip.

Rating:

5.0

The facility is always clean & well maintained. It is also located in a very nice, safe area.

Rating:

5.0

Awesome customer service

Rating:

5.0

Everything was great

Rating:

1.0

Give Viki Bryant permission to fire and retrain the entire staff of this location, because they are either incompetent or perpetuating fraud. She is the only one of many employees I spoke to who understood what was going on & was able to resolve it.

Rating:

1.0

The manager is the only problem. Completely rude and inconvenienced by our mere presence. The poor guys working tolerated it, but she berated and was rude to them in front of many customers including myself. That's the only reason for the negative review.

Rating:

3.0

Customer service wasn’t great. The truck smelled like marijuana.

Rating:

5.0

The vehicle we rented had a damaged door lock that still worked the first time I used it, but later became a problem and a blessing. I was in a hurry to beat nightfall and did not tell the manager about it until I was on my way out of town with the truck. I called him and let him know of the issue. Several hours and 100 miles later I locked the keys in the cab. I called the help line and was told by the person on the line that the additional insurance I purchased from you did not cover the $210 cost of a locksmith. So, I went back to the truck and wiggled the damaged lock out far enough to see the link and turned it to unlock the truck. There is also a drive line vibration at freeway speeds. It is not a wheel balance issue. Minor variations in the throttle/load changes or reduces the vibration. U-joints and/or center support bearing, transmission mount etc.. Last the mirrors were difficult to adjust. We are a repeat customer and your equipment is always roadworthy. Never had an issue that delayed my trips. Thanks, Rusty

Rating:

5.0

Don’t know of any thing at this time other than more publicity. I didn’t know you were in the neighborhood.

Rating:

5.0

Management where very professional and helpful.

Rating:

5.0

African American that hook my trailer up is useless with poor people skills. What a piece of shit for a worker, had to be woke up from sleeping to go hook trailer up. Kept his car stereo maxed out with his music hole time hooking up. Just walked off afterwards

Rating:

5.0

Great experience. Easy check in and convenient after hours check out.

Rating:

1.0

Keys were not in the lock box and we had to wait for the manager to bring them.

Rating:

5.0

Great Customer Service. Everyone was nice and friendly and professional.

Rating:

5.0

The gal who helped me at pickup and drop off was so kind and helpful. I believe her name was Kristina maybe. Seriously so nice, deserves a raise ;)

Rating:

5.0

Overall experience was excellent.

Rating:

2.0

They rented a truck to us, then blocked it in after hours so we couldn't get to it. This is after messing up our storage unit and sending all my contact info to a stranger. We got charged for things we didn't use. The whole experience has been awful.

Rating:

3.0

The store hours indicate that the store opens at 7am on Saturday, the employees didn’t get to the store until 7:37am. However, I have this same experience at many other u-haul locations. Not a big deal really but annoying for sure.

Rating:

3.0

Everything was fine just when i get my truck there was one in front of it so the lady said she would move it so i could pull out, but she said “ we dont have the keys to it” which makes no sense cause they had the truck in the lot. so instead i took a different truck. Mind you , the FIRST TRUCK I HAD was at 5/8 full tank of gas. this NEW TRUCK had a little less than half a tank so i put the gas back to where it was originally. and was charged for “not filling it up” even though i had filled it up. And at the store it TOLD THE LADY ID BE USING 30 miles roughly and WAS CHARGED AN ADDITIONAL $18 for going over the miles. I was only pinned in for 20 even though i DEFINITELY told the lady 30 miles lol i know the distance of where i went. i was also supposed to get a new agreement/ contract when getting the 2nd truck and never received it. So i got charged an overage fee for something id already told them about. My original total was just under $50 at $1.09 per mile truck being 19.95 or so itself plus $32 and some change in miles. which was fine but the extra 18 on top seems redundant and i would like this charge disputed if possible thanks and whats funny to me is they were just getting lectured by the manager about how they need to be better with the trucks and having more care around the workplace lol so this or something similar is a recurring issue.

Rating:

3.0

Made the move great & much simpler. BUT was charged for 2 gallons of fuel and driver the truck a total of 9 miles! No way I used enough fuel for them o charge me. That’s a racket!

Rating:

1.0

This company decided to charge me an extra $100 fuel bill. Even though I brought the truck back with more fuel than It left with. I requested multiple times to get this fixed but they never did. Which put me on a hold to where I couldnt rent a trailer until that bill was paid. I recommend always taking photos pre driving and after because this company will screw you over in a heartbeat.

Rating:

5.0

Tried 24/7, it didn't work. It kept spinning, spinning. If I hadn't gotten there before the store closed I wouldn't have been able to pick up the rental.

Rating:

1.0

We got this truck for the afternoon. The inside was clean. When I opened the box there was a bunch of junk in there from the last person who had the truck. I wasn’t overly worried about it. My wife and I cleaned it out. It was much cleaner when I dropped it back off and I was charged a $25 cleaning fee. Not cool. I’m pretty much done with U-Haul There will be no repeat or referral business coming from me.

Rating:

5.0

Nothing really! The lobby was clean, the vehicle rented was clean, the staff was cordial and helpful! Good experience!

Rating:

5.0

Thank you Chris for working with us. You are a amazing manger! Please don't change.

Rating:

4.0

Every time I use UHall for boxing or moving supplies they are super helpful! I rented a truck this time and 🚚Brent jumped in to help me last minute when I had a couple movers cancel on me. I could not have met my deadline without him! I am very, very grateful! He was helpful so strong and worked efficiently!!!

Rating:

5.0

If I need to store anything, I will definitely use this location again.. Thanks to all the people on the building for your help and friendliness!!😊

Rating:

5.0

Very fast and friendly service

Rating:

5.0

Everyone was nice and knowledgable… Awesome experience

Rating:

5.0

Great customer service

Rating:

5.0

No improvements needed

Rating:

2.0

The tires on the trailer were an absolute danger on checkout. Half the tread was missing and the other half was well to the wires. Very dangerous to let equipment out like this.

Rating:

2.0

I was told I would get 14 back if I dropped off at another location and left it at an 1/4 a tank since I got it at 1/8 a tank. I filled up to 1/4 went to the closest location near me. When I tried to drop it off it told me I would get a fee for dropping it off at the wrong location. Had to add miles and drive it across town to another location that was out of my way and put me behind an hr on my day. I was informed to do something that I could not do after hrs when it was known at the time of pickup it would be an after hours return.

Rating:

3.0

This was a very confusing office. Could not find drop off, office was obscure, very tight area to maneuver trailer. Needs improvement or bigger site.

Rating:

1.0

When I originally applied for the rental of a two-axel trailer, on-line, I purposely omitted the insurance charge. I picked up and returned the trailer the same day on 09/21. I noticed an $8 charge for insurance had been put on the paperwork. I asked the employee to remove it from the charges. He called his supervisor and they agreed to remove the charge. Four days later the charge appears on my credit card with the insurance included with the charge. For future customers, watch for these type of bait and switch tactics Uhaul uses to default the customer.

Rating:

5.0

Great staff and literally a life saver with giving me ice water when I was overheated. The manager Chris was fantastic and very knowledgeable.

Rating:

2.0

I was charged an additional fee which I was not happy about. I dropped off the trailer at 8:00 am but the office is not open until 9:00 am. It did not get check in until 10:00 and they charged $20 for not checking them in online. I wasn’t told about the online check in for after hours. This make the rental be double the original price. Bad practices

Rating:

5.0

The young lady was very helpful, kind and considerate.

Rating:

4.0

The access to storage has 2 doors, one is a regular door and the other is a sliding glass door. The sliding glass is the best way to move in large items. Glass door was always locked when we were there. Made it difficult to move large amounts of stuff.

Rating:

5.0

Thank you

Rating:

5.0

This place is very well run and the employees are really helpful and nice.

Rating:

4.0

I rented this Storage shed on line. I read all the instructions about manually, entering my code, and getting into the building. The only problem is is that I was not told that there is one keypad for deactivating my unit and one for getting in at night. Once I met with an employee of the storage facility, they explained this to me and told me that there is also a credit type card that I can use to swipe to check in and out. Had this been told to me or explained before I started my move. It would’ve been a lot less confusing and easier. Other than this small glitch, it has been a wonderful process, and I am very happy with the place and it’s employees. They are great.

Rating:

1.0

I used the store age for ONE week and still had to pay for the whole month, I think 🤔 it would be nice to get some kind of renbersment of some sort for not using the whole MONTH ,

Rating:

1.0

Management was requested to call me and never did.

Rating:

5.0

Simple clean and well secured

Rating:

5.0

Its a very busy location and we live far away. Whenever we went to the site it was clean and the people were very helpful.

Rating:

4.0

Good service

Rating:

1.0

I’d like compensation for the inconvenience of reserving a 900 cf storage an showing up to a 10x10 with nothing else available

Rating:

1.0

When I first moved in they gave me 2 storage units even though I ordered 1. Cost me an hour of moving in time with movers. When I moved out the truck that I reserved was at another place. When I canceled my move out online they only canceled 1 unit not both even though I canceled at the exact same time... I have had terrible experience with U haul at several different places over last few years. I'll never use again

Rating:

5.0

Great and friendly service the Hewitt location is always my first choice

Rating:

5.0

Great service so far, no issues at all.

Rating:

5.0

People I worked with were very friendly and helpful.

Rating:

5.0

The company provided the service they promised

Rating:

5.0

The cleanest securest storage. Climate controlled is way to go. Love the bathrooms, water fountain, carts, and security

Rating:

5.0

Very friendly and helpful.

Rating:

5.0

Well run and very helpful staff. I was very pleased with my experience.

Rating:

4.0

Had difficulty time using code to access building. code didn’t work must of the time. Had to go office for help several times

Rating:

2.0

After 18 months of being a perfect customer, I wasn't reimbursed/refunded for 1/2 of a month unused payment. I have used several other companies for storage facilities and have always been refunded for the unused portion of the last months rent.

Rating:

5.0

I was in a bit of a situation with timing and they was able to assist me and get me the help I needed with a storage unit and to avoid having a late drop off.

Rating:

5.0

It was very clean and convenient. I also felt it was safe & secure. I would definitely use it again and recommend it.

Rating:

4.0

I enjoyed arriving at facility to find storage shed ready to move in. My storage shed came with free lock with move in for one way vehicle rental. My advice in the future let customer know where to get lock from on the reservation I standed in line to get lock and was told when I got to counter that lock was already in storage shed would have saved me 10-15 minutes other than that I enjoyed the experience

Rating:

2.0

Always misplace payments that was paid on time and made you pay late fees cause of lost payments

Rating:

5.0

Thanks for everything

Rating:

1.0

I moved all of my items out Saturday and Sunday of November 27th as I unpacked I noticed a few of my things have came up missing no one should have been in my storage my unit was 309 I discussed it with my husband and I called Monday evening to try to connect with somebody but I did tell the representative I did get in contact with what had happened and I was told to go up there the next day and let you guys know what happened someone went in my storage and took a few things I know what I brought and I've been paying you guys for a whole year to keep my items safe and a lot of my stuff came up missing so no I would not recommend you guys to anyone thanks hopefully I can get this resolved when I visit U-Haul tomorrow

Rating:

1.0

When we initially moved in the unit they gave us was unavailable they then had to put us into units on the inside upstairs. When I went to go get in my storage unit the system still showed me in the one complete unit at the bottom outside so it was one headache after the other I was told that the staff member that originally checked us in was fired so it was just a mess the whole way but now everything is fine and we still use the facility. I just believe the process was ridiculous and half of the staff had no idea what they were doing but the general manager fixed everything so now everything is correct in the computer after 2 months

Rating:

1.0

I reserved a 10 × 20 but had to move into 2 separately units that were on oppositesidesof complex.. This caused my move to go over by an hour which ended up costing me an additional 400 dollars because the movers Were hourly. Horrible moving experience

Rating:

5.0

Great experience. Thanks

Rating:

5.0

Excellent service from start to end. In the future if I need to move, I will not hesitate to use them again . Also the boxes were better than home Depot Very happy with service and professionalism. Thank you again.

Rating:

5.0

I am so thankful for this U-Haul storage unit being there for us. Very convenient location and accessible parking area for getting in and out. Climate control was excellent. The staff were very helpful and pleasant with customer service. Thank you very much.

Rating:

5.0

Great staff and very friendly people.

Rating:

5.0

Kristopher made our experience super easy!

Rating:

3.0

Marissa that works in the office was incredible. Always so helpful and super sweet. My only complaint is that some of my belongings got damaged while in storage and pushed back our move out date causing a delay on our move and an inconvenience of no mattresses to sleep on. I was able to get a claim filed and refunded for my mattresses being damaged. Aside from that, the office staff is lovely and the indoor facility was clean each visit.

Rating:

4.0

Everything was great at the facility. The only problem was the system communication after I did the online checkout when moving out of the storage unit. I kept getting notices that I was late in payment and that an additional fee was being placed on the account.

Rating:

5.0

Renting both a storage unit and a truck was very easy. The staff was always friendly and helpfu.

Rating:

4.0

Today when I went to finish cleaning out, had trouble with my card being recognized and the outside sensor was not working, thus could not get in. Employees came immediately. But still not working when I left. This is the first time in over 5 years as a customer, had there been any equipment problems.

Rating:

2.0

This storage unit was an ordeal. We moved out in July and we asked the worker if there was anything else needed and they said no. The next month we got a bill for the next month. I tried calling several several times. On two occasions I finally was able to speak to someone and they said the manager would have to call me back to get the charge removed and the account closed. That never happened. I finally had to drive to the facility which is an hour and half away to talk to the manager. He was great and only took two minutes to close and reimburse me. He said no one ever let him know about the issue and to call me. Please make it easier to contact the stores, via email or something else. The calls do not work.

Rating:

5.0

I completely forgot her name, but the lady who works at the Texas Central Pkwy location is amazing. I was having a rough day and the last thing I wanted to do was go to U-Haul to rent a storage unit. She made the whole experience easy and enjoyable. A simple conversation about football teams was all it took to make my day a whole lot better. She has a way of connecting with customers that I can’t even put into words. For that I am thankful.

Rating:

4.0

I like it that you have to clock in and out.

Rating:

5.0

Marisa and staff were very helpful and friendly. Thank you!

Rating:

2.0

The storage facility did not honor the stated price. I was made to pay a higher price for a larger storage unit that I did not need.

Rating:

3.0

The staff was short and unhelpful both on the phone and in person. I was assigned an ADA unit without my knowledge and when I called to simply tried to understand what that meant and if I could change I was met with resistance and rude behavior. My wife and I spent 3 hours unloading our UHaul and had a few small items outside the sliding door. A U Haul employee came over to say the doors close at 8 and we said, "No problem, we'll just get those last few items inside!" When we came back 30 seconds later at 7:55 he had already locked the doors. It would have a simple courtesy to give us 2 minutes to pull the remainder of our things in.

Rating:

5.0

Girls were extremely helpful and provided help for a first time user.

Rating:

1.0

First time I was there, there were two female members of staff. They were in there bickering about who's working what shift and more concerned with one another's schedule then helping me get my unit setup. They took forever. One of them had their vehicle parked on a U-Haul trailer right in front of the office. Once I finally got my unit set-up, I had to wait for them to finish arguing before she came out to them back her car off the trailer, then park it, then hop in her U-Haul truck and then finally move out of the way so I can begin offloading some of my belongings into the unit. My second time I went there to actually finish placing my belongings in the unit, it had a lock on it saying that the bill hadn't been paid. I literally just opened the unit the weekend prior and made payment at that time...? I go in the front office and he tells me that wasn't my unit and I tell him that's the unit the woman walked me to and opened for me to place my lock on it. He pops off the hold and asks that I use my key to see if it worked on the lock and so I did, and it worked. He said the account must've been set-up with the wrong unit. The girl that was there my first day was so busy arguing and wondering who's working what shift that she walked me to the wrong unit. I was flying back and forth out of states so had i shown up at a time when the office wasn't open, this would've thrown off my entire travel plans as I was only there for that day to move my belongings in the unit. Am so surprised of the lack of sense of urgency your staff demonstrated and that their work schedule was so important that they thought it was warranted for me to hear as I stand there waiting to be assisted. Then they have no focus on the task that I get walked to the wrong unit...

Rating:

5.0

Quick and easy process, Staff was very helpful.

Rating:

5.0

Kris & Marissa, what a great team! Very professional and friendly. My second time renting there and I will definitely recommend and rent again should the situation arises. Thank you for your help in assisting me with my storage needs!! Thank you kindly, Gayl Hobbs 😊

Rating:

5.0

Very helpful staff. Professional. Fair price, and was always notified well in advance of any changes in pricing or procedures.

Rating:

5.0

The staff and particularly the manager was very helpful. Fast and efficient, explained everything, and took care of us well.

Rating:

4.0

The guy that helped at the facility was very helpful. There does seem to be a disconnect between the reservation system and the facility. We reserved a 10x10 but there was not one available when we got there so we had to upgrade to a 10x15 which costs more money. The rep at the site did help us by offering our first month free. We also had a lot of trouble checking out the truck we rented online and even more trouble checking it back in. The guy that helped us with checking it out was very helpful. The woman that was there when we dropped it off was not helpful and was very rude. She blamed us for not taking a picture when we picked up the vehicle even though we were not told to do so. She was also very rude to the employee she called on the phone in front of us. She told us to give her the keys and said nothing else. I was very disappointed in her customer service.

Rating:

3.0

Way too expensive and after 6 months received a rent increase. Took my belongings out as this small unit was almost twice as much as my larger 12x15 unit in Gatesville. It worked for what I needed but way too pricey.

Rating:

1.0

They mixed up my move in and I had to keep the U-Haul truck an extra day.I ordered two units it only gave me one.

Rating:

5.0

Need my 67$ credit back soon tho

Rating:

3.0

Staff is slow. Office seems understated. System is slow. Takes too long to just purchase boxes. Trucks were always blocking my storage and it would take a long time for the staff to move them. Everything else was okay. No other issues or complaints.

Rating:

5.0

excellent 5 star

Rating:

5.0

Chris is Awesome at what he does! Very professional for U-Haul he deserves to be the top for A-1 customer service. Thank You Christ ! Samuel was there also he was very professional as well he was so helpful I appreciate him as well thank you guys for a job well done for me!!

Rating:

3.0

Ml

Rating:

5.0

People we're very accommodating for our needs! Thank you!😊

Rating:

5.0

Everything was just great , over the yrs I rented storage s , everyone has always been very nice & help full

Rating:

5.0

Chris was very helpful & professional, I will recommend this location

Rating:

4.0

Kris and Shawn are awsome, great customer service, you can tell they work as a team, they helped several customers at the same time, however made us all feel as though we were on a one on one basis, Great vibe these two need a bonus

Rating:

5.0

Very well secured place and felt safe storing things there. You guys are a cut above the rest with security and entrance procedures.

Rating:

3.0

It's always a uhaul truck parked in front of my storage.. I have to get them to move it..

Rating:

5.0

was great, just no longer need. thanks!

Rating:

5.0

Excellent and well maintained faciliity.. U-Haul personnel very helpful and respectful. However, rental fee a bit pricey. Thank you.

Rating:

5.0

Cart for use, cool inside of building, and when I forgot my water bottle there is a water fountain there for guests. Will use UHaul again, the truck and trailer were easy to drive across 2 states also.

Rating:

5.0

Great place and easy access. People were very friendly and helpful. Loved the building and ease of access!

Rating:

4.0

The Climate Control Building was extemly to hot. The thermostat was set at 85 degrees which made loading my items in the storage unit very uncomfortable.

Rating:

5.0

Nice place….nice people! Thank you for your services!

Rating:

5.0

Great staff, Informative and helpful

Rating:

5.0

Did not need the storage unit so I cancelled. The staff was very understanding and helpful with me cancelling.

Rating:

2.0

Terrible experience

Rating:

2.0

We have used this facility twice. We booked indoor climate controlled unit. The first time was seemless and our things were in good shapre when we moved out. The scond time was not a good experience. We showed up in May with 2 car loads of things to store with a reservation that we booked on line. We were told that they would not honor that reservation for climate control as there were no left. We had to catch our plane so had not other choice but to take a larger non climate controlled bay that cost nearly double!! When i spoke to the manager they gave us a slight discount but did not make up for the difference. Also when we picked up our things many of the linens were ruined as they were covered with spiders grasshopers and had a smell that was not removed with washing. Unfortunately we can not risk booking with them again.

Rating:

5.0

I was going to write a letter...but this will do. I want to commend you on a business well run. Your storage facility was safe, very clean, reasonably priced and one of the best experiences I've had with a business in a very long time. I also want to commend you on a very friendly staff that helped make the time my daughter ran out of housing at college less stressful for us...thank you and well done!!!!!

Rating:

5.0

The only thing was furniture had mold.

Rating:

5.0

Awesome place with great employees!

Rating:

5.0

Office staff has always been great

Rating:

5.0

Real nice a lock is provided with the rental

Rating:

5.0

Great storage unit

Rating:

5.0

Had 4 units for about ten months. Staff was always helpful and courteous. Facilities always clean, even the bathroom. Our belongs were always secure and safe from environmental problems. Definitely use again in future if needed.

Rating:

5.0

Alli (the owner) is amazing & saw to every need!

Rating:

3.0

There was 3 people there when we first arrived but within min. There were one man . He was bombarded with customers I felt really bad for him. It took me well over one hr just to get my storage # from him. Then I took my equipment back a day early and there were no perks or opportunity to get anything back for early return in fact they said I was over mileage by 2 or 3 miles. Its just really not very people friendly.

Rating:

5.0

Great staff

Rating:

3.0

Unit wasn't sealed properly and some of my furniture was damaged and has mold/ mildew substance on it

Rating:

5.0

The young lady I met Miss Ali was very friendly to me and very helpful I appreciate her service

Rating:

1.0

I am extremely upset with U-Haul storage for one reason and it’s the main reason I even chose it. While I was reserving a U-Haul online i was given the opportunity to also select a storage and get the first month free. That is the ONLY reason I decided to reserve a storage. My confirmation and reservation on my app even said the first month would be free and my first payment isn’t due until next month, but of course after moving for hours and finally getting to Waco I was told my first month would not be free because I’m taking one of the last two available and of course I had already moved everything to the location and had no choice to stay unless I wanted to call and hope for a last minute stowage unit elsewhere. Extremely disappointed.

Rating:

5.0

Mr Sharp was extremely polite, and knowledgeable. Our experience there was very Pleasent and efficient.

Rating:

5.0

It was move with the greatest of ease from Austin TX to Waco Tx and then finally to West Palm Beach Fl. You guys have been great.

Rating:

5.0

Staff was professional and helpful. Clean facility and this location has elevators which made the move safer and quicker. I would use this facility if I needed storage.

Rating:

5.0

Great staff! Very cordial and helpful!

Rating:

5.0

Awesome customer service.

Rating:

5.0

Great service!

Rating:

5.0

Very nice and knowledgeable, made me feel secure to use service.

Rating:

4.0

This is the only time I have used storage

Rating:

5.0

A little difficult to get around with a 26’ uhaul, but everything else was great!

Rating:

5.0

Mr. Sharp went out of his way to make sure I had any help that was needed. He was extremely professional and courteous. He is the employee that everyone would want to working for them. I will do business again with Uhaul in the future just based on my experience with Mr. Sharp.

Rating:

5.0

The storage facility was always clean and well maintained accessibility was excellent!!!!

Rating:

3.0

Elissa was nice and awesome! Would of gave a better rating if it wasn’t for the mask tyranny

Rating:

5.0

U-Haul self-storage has climate controlled units that are less expensive than the other storage places in town. It's convenient, clean & the young lady who checked us in was very friendly & knowledgeable!

Rating:

4.0

The lady at office was excellent on.all categories.... letting me kmow how everything from top to bottom

Rating:

5.0

U-Haul has significantly upgraded its assets and services over the years - this (my) latest usage underscoring that improvement. I was/am pleasantly surprised by that change. I can't recall another business in my years of experience in seeing such an unexpected but wonderful transformation. Your employees who helped me were knowledgeable and accommodating! Thank you!.

Rating:

5.0

Alley was amazing!!!

Rating:

5.0

The staff has been extremely helpful and kind

Rating:

5.0

No comment been great so far.

Rating:

5.0

Attendant answered all questions and made sure I understood the policies. Facility was very clean attendant was professional and pleasant. I would recommend this facility even though I think rates are higher than I expected. I did a one way move so I got one month free coupon. The elevator was a great help. They had several dolly's there to use for move in. It helped make the move in smooth.

Rating:

5.0

I will be back next time I need storage! Excellent storage, excellent staff! Thank you!

Rating:

5.0

Help w/boxes, check in helpfully. Check out easy. No billing mistaked

Rating:

4.0

the staff on duty was very helpful and gave me a chance to see what size would best suit me. Also I wanted ot check the unit itself and she helped me with the swipe card reader as well as inspecting the unit. I was very pleased with the whole experience

Rating:

3.0

All was great except the flooding that occurred and my unit that I had was flooded and the insurance on the u it didn’t cover that. Staff great! But the lost I experienced was over $1,000z

Rating:

2.0

During the virus outbreak. Things got bad and never offered a reduction but kept charging us . They stole my items . They called once to get our items being alone I had two days with no help

Rating:

5.0

Love the Friendly and knowledgeable customer service staff.

Rating:

5.0

Staff, especially Allie, were extremely helpful. Didn't have to worry about belongings and their security.

Rating:

5.0

Very well kept and maintained. Would absolutely use it again.

Rating:

2.0

The workers could work on being nice.

Rating:

5.0

I was in need of a storage unit. The had the perfect size unit at a good price! The convenient moving carts helped make our job easier in getting our stuff from the car to the storage unit! The facility is clean and secure. The office staff was extremely helpful and nice. I'd definitely recommend this location!

Rating:

5.0

Two aspects of this storage place stand out--the air conditioning that actually works and the spotless bathroom. Great job, manager and staff!

Rating:

5.0

I was well pleased with the storage area.

Rating:

5.0

great service

Rating:

1.0

Very clean and great staff

Rating:

1.0

The check in process was extremely frustrating. The code I was sent did not work, so I had to go into the office to check in. From there, I was told I needed to buy another lock for my unit. When I opened my unit the alarm went off, and there was a lock sitting in the unit. I tried to return a lock to the office, and they told me I couldn’t return it. I’m also not confident that the access code they gave me works. Not worth the price; I will not be recommending this facility in the future.

Rating:

5.0

Very easy

Rating:

2.0

Some staff were not friendly and some were; overall just luke warm I felt. Not all of the staff was trained on did not always go the extra mile to help. The office was not opened all of the time because the one person on duty was "on the property" and no help was available at times when needed. Hours were not as good as the could have been, 24/7 access should not have to be asked for by the customer. Another big issue we had was the computer system kept dropping key info and we have to go to the office, if it was open, and have the keys reset because the network had gone down and data had to be reset. We have a climate controlled room here for about 2 years but most likely would not use this facility again.

Rating:

4.0

Crickets got in unit

Rating:

3.0

My entire experience was great, except I had a unit that was by the office and every time I went there, there was a car parked almost in front of my unit. I asked several times if the employee could move their vehicle so I could get to my unit. Other than that, no complaints.