Customer Reviews for U-Haul Moving & Storage at Texas Ave

7,780 reviews

2813 Texas Ave   College Station, TX 77840

(979) 696-5111

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(979) 696-5111

2813 Texas Ave
College Station, TX 77840

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I got a 6x12 trailer to drive From college station , Tx to Bozeman, MT. I had a blow out tire in North Texas and another in Denver,Co. I was traveling alone with my four kids and was clear with my need for safety precautions to U-Haul . I was disappointed in the maintenance of the equipment.

AMANDA STUART 
Rating:
5.0

Great manager and friendly crew

lee Martin 
Rating:
5.0

Place is well maintained and well managed. Staff are helpful and skilful.

Mahmoud Fath El Den 
Rating:
5.0

Customer did not leave a comment.

JIMMY VU 
Rating:
4.0

Customer did not leave a comment.

RONALD DUZENACK  |  First Impressions 
Rating:
1.0

I didn’t even wasted half a quarter of gas and they charged me 10 dollars thats more than a gallon

kevin mendoza 
Rating:
5.0

Great customer service, everytime

Thomas Moon 
Rating:
5.0

Na

Logan Grigg 
Rating:
5.0

Customer did not leave a comment.

bonnie Orr 
Rating:
5.0

Thank you for having me there for five years. I appreciate it.

Valarie Cortez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie Fuller 
Rating:
5.0

Celeise was awesome Very friendly and helpful

BRUCE HOOD 
Rating:
5.0

How do you improve perfection? The staff were all courteous and friendly. Very helpful, and a pleasure to work with. Best place around.

david browning 
Rating:
5.0

Customer did not leave a comment.

Phillip Ross 
Rating:
5.0

The online return needs to be fixed. time before, it worked. this time, the online version did not recognize the location, no matter what I did, despite trying for an hour. called customer service, friendly lady redirected me to truck return service division, and waited over an hour on the phone until my phone died. took pictures, went next morning to location, who took care of things, to have me correctly turned in.

robert bruce 
Rating:
5.0

Friendly and professional staff.

Mahmoud Fath El Den  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Cody Moore 
Rating:
3.0

They charged my card like 8 times ended up being much more than they said and all we rented was a trailer.

Stephen Brown 
Rating:
4.0

Staff was courteous and knowledgeable.

Paul Foster 
Rating:
1.0

This isn’t my original drop-off location. FGC Towing & Recovery, 3600 Colson Rd, Bryan, TX 77808, is the option it gave me and the one I selected. When I pulled into the location Sunday afternoon and called the number on the door, he told me he would not accept the drop-off because he had too many trailers. He then told me “ go find somewhere else to drop it off!” This is unprofessional and unacceptable. If this person isn’t excepting U-Haul equipment, then why was I given the option to select the location? I had to call U-Haul customer service, and get another drop-off location that was 20 minutes away from the location I was at. Completely inconvenient to me and my family, not to mention it was poring down rain. I highly hope that measure will be taken to prevent this from happening to your next customer. This isn’t my original drop-off location. FGC Towing & Recovery, 3600 Colson Rd, Bryan, TX 77808, is the option it gave me and the one I selected. When I pulled into the location Sunday afternoon and called the number on the door, he told me he would not accept the drop-off because he had too many trailers. He then told me “ go find somewhere else to drop it off!” This is unprofessional and unacceptable. If this person isn’t excepting U-Haul equipment, then why was I given the option to select the location? I had to call U-Haul customer service, and get another drop-off location that was 20 minutes away from the location I was at. Completely inconvenient to me and my family, not to mention it was poring down rain. I highly hope that measure will be taken to prevent this from happening to your next customer.

Bryson Monroe 
Rating:
5.0

I pulled into the return drive and s uhaul rep immediately came out and unhooked the trailer. This happened before I got to the back of my truck! Excellent service!

WILLIAM ECHOLS 
Rating:
5.0

Love, love, love the new GM. I got behind on my unit when I lost my job out of state and she was willing to work with me to get it paid off. Celise has great customer service skills.

Jennifer Reid  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLORIA SEXTRO 
Rating:
5.0

Jason was fantastic! And another female made sure the sliding doors were open so we could go in and out!

Marianna Vizquerra 
Rating:
5.0

Customer did not leave a comment.

Clark Baker 
Rating:
5.0

Customer did not leave a comment.

robert ford 
Rating:
5.0

Customer did not leave a comment.

Bethel Nicola 
Rating:
5.0

The store manager, Celise, made the entire process smooth and easy. If your moving to or from the College Station area, there is no better option out there than the U haul on Texas Ave.

Jonathan Fike 
Rating:
4.0

I dropped my car off and it was done promptly. Getting a reservation was easy. Good job

Bill Garrett 
Rating:
1.0

return instructions for after hours are not clear, after an hour of searching finally realized the scan code was on the trailer itself and after waiting for 15 minuets for a telephone rep, they could not assist in checking trailer in. This was after I changed my location on my phone and allowed access, etc. this is my 25th trailer or rental over the last two years. only good thing was pricing this time, because you needed the trailer in college station Texas.

Daniel Howell 
Rating:
4.0

Customer did not leave a comment.

Ray Thompson 
Rating:
5.0

This location is normally very busy but I was lucky and just needed a small truck over Spring Break, which worked out well in my favor. First let me say I wish I could remember the gentleman's name who assisted me, he has helped me before and is always amazing, a true asset to UHaul and this location! Without a reservation I was able to rent a truck within 10 minutes from start to finish, it helps I'm a returning customer. It was a very short rental to move a few items that had been delivered, but again the person who helped me was awesome, the entire staff really, but him in particular. I normally do not go out of my way to offer/provide a review but this was very warranted, many thanks!

Thomas McGowan 
Rating:
4.0

The vehicle we rented was in very poor condition. Two of the tires were very close to bald which negatively impacted safe driving speeds. There was clothing in the cab and only a quarter of a tank of gas in the vehicle. Additionally the gas cap would not stay snapped in place. This was by far the worst vehicle we have rented from UHaul. Sam Spink (512)695-0177

Samuel Spink 
Rating:
4.0

Customer did not leave a comment.

John Traugot 
Rating:
5.0

Customer did not leave a comment.

Kimberly Dickey 
Rating:
5.0

Customer did not leave a comment.

Robert Bernal 
Rating:
4.0

Customer did not leave a comment.

Rodney Hunter 
Rating:
5.0

Customer did not leave a comment.

Patrick Ford 
Rating:
5.0

Customer did not leave a comment.

Christopher Chia 
Rating:
5.0

Already good place and good staff. Thanks.

Mahmoud Fath El Den 
Rating:
5.0

Customer did not leave a comment.

Christopher Chia 
Rating:
5.0

Customer did not leave a comment.

Michael Harbeson 
Rating:
2.0

The staff was not busy and there were very few customers. Yet, there seemed to be no real desire to assist customers. The equipment was stacked in tight and not clean. The person tasked with connecting the trailer was unable to complete the hookup because the trailers hung on one another due to crowding. Because of the frustration with the trailer the moving blankets in my order were forgotten.

douglas platt 
Rating:
5.0

Customer did not leave a comment.

James White 
Rating:
5.0

App would not let me pick up truck at 5:30 am. Had to wait for store to open at 7 am.

Brock James 
Rating:
3.0

Customer did not leave a comment.

Terika Parker 
Rating:
4.0

Customer did not leave a comment.

LAMION STANCILL 
Rating:
5.0

The manager, Celeise Caryl, was extremely helpful. She was a delight to work with, and our specific needs were met. We were very satisfied with the service Celeise provided. The reason we needed the storage unit and truck was because my brother living in College Station had suddenly passed away, and we needed to empty his house and bring his possessions back to New Jersey. Jeanne and Bill Yancey, Ringoes, New Jersey

Jeanne Yancey  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

HECTOR APONTE 
Rating:
4.0

Customer did not leave a comment.

CHARLES JOHNSTON 
Rating:
5.0

Exceptional.

Cynthia Villasenor 
Rating:
4.0

Nothing can be done but the location is not the greatest. A lot of traffic in area.

John Traugot 
Rating:
5.0

Customer did not leave a comment.

Nickveria Crosby 
Rating:
5.0

I had a unit at this location for almost two years, the staff were cooperative, respectful and did their job great at this location. Celeise Caryl was the staff member who ultimately checked me out and closed out my unit. She was very kind and polite and made the process seamless. I'd highly recommend any friends or family in college station looking for a storage unit to reach out and contact her for assistance.

William Wagner  |  Overall Experience 
Rating:
5.0

Best place to rent moving equipment. Very friendly and helpful staff. Couldn't ask for more. Great job, folks!

david browning 
Rating:
5.0

Very professional and courteous

Donna Artis-Rice 
Rating:
5.0

Customer did not leave a comment.

Tonya Escalona  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erick Chavez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gizem Levent  |  First Impressions 
Rating:
2.0

Hard to park.

David Taylor 
Rating:
4.0

Staff was great both during pick-up and drop-off. However, I had reserved a utility dolly but one was not available.

Kenneth Gregg 
Rating:
5.0

Everything was outstanding

Shandra Bowen 
Rating:
5.0

Customer did not leave a comment.

Tyler Cruzen 
Rating:
5.0

The best thing you can do is make the online checkout process a little easier. Either add a free wifi account for the user ot check in smoothly, or just done ask then to take photos and whatever else it is that you need.

Ryan Burks 
Rating:
5.0

Ninguno todo esta bien

Angel Sierra 
Rating:
4.0

I rented a car dolly and the tire straps were extremely frayed and it was difficult to get them started in the ratchet.

James Wegmann 
Rating:
5.0

U-Haul storage place was an excellent experience! Will be using again!

Brandon Neal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Brown 
Rating:
4.0

Customer did not leave a comment.

Melanie Palmer 
Rating:
5.0

Excellent service!

astrid speakmen 
Rating:
5.0

I have rented from UHaul plenty of times but I can honestly say this experience was the best I've had! The manager assisted me in checking in/out and was fantastic. She was very friendly and knowledgeable and provided outstanding customer service. I will be back to this location and would recommend to everyone!

Elena Becker 
Rating:
5.0

The people were friendly and knowledgeable. Great location. I will rent from them next time. Thank you

Mindy Duddlesten 
Rating:
5.0

Everything went great, and I'm guite satisfied. I cannot think of anything to improve upon . Thank you for making this so easy.

david browning 
Rating:
4.0

Customer did not leave a comment.

Diehl Boggs 
Rating:
1.0

She told me that if I didn’t use the rest of the mileage it would be returned to my card but when I get to the destination they told me that was a lie! I asked the lady was there a dolly in my truck she told me yes and that was a lie! They told me that since I was looking around for locations for a dolly that’s all I had to do was put the gas in a half of tank and they would put it in the system so I wouldn’t have to pay the gas charge and that was a lie!! I put 25 dollars to put it on a half of tank and y’all still charged me 50 dollars yet I was told to do so!!

Hywatha Smith 
Rating:
5.0

Customer did not leave a comment.

Shuyu Liu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nathan Brown 
Rating:
5.0

Customer did not leave a comment.

Shuyu Liu 
Rating:
5.0

Customer did not leave a comment.

Cindy Molhusen 
Rating:
5.0

The truck was VERY old and worn, and as a result the interior was less than up-to-par. Also, most of the truck and transport tires were very under-inflated, I had to inflate them at my residence with my home air compressor. Some tires were at 25psi. Nonetheless, the U-Haul associates were SUPER!

Mitchell Lederman 
Rating:
5.0

Customer did not leave a comment.

Mobility Worldwi Valley 
Rating:
5.0

I had to pick up my truck at a different location, 5 miles further away and return it to a location a few miles further than my preferred location. Although UHaul gave ,me 15 extra miles on the rental, it didn’t seem like a fair deal. Also, I hired moving help through UHaul to help us unload the truck in Bryan. The guys didn’t show on time and when I contacted them they said it would be 2 hours later and then they said they couldn’t get to us that day. Told us to cancel and find somebody else at 4 pm!! We are 2 females, 68 and 77 years old who were really depending on help to unload the truck. So very disappointed.

Judy Bigon 
Rating:
5.0

Customer did not leave a comment.

Betty Nall 
Rating:
5.0

Customer did not leave a comment.

Kurt Rademaker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

josh buford 
Rating:
5.0

Customer did not leave a comment.

Walter Bentz 
Rating:
4.0

Customer did not leave a comment.

Sonya Griffin 
Rating:
4.0

Customer did not leave a comment.

Zeana fowler 
Rating:
5.0

The manager was so professional and nice and kind. She even opened up early to take care of me and get me on the road. I was very very impressed.

Charlie Reagle 
Rating:
5.0

Customer did not leave a comment.

William Leigh 
Rating:
5.0

Customer did not leave a comment.

EDELMIRA GARCIA 
Rating:
5.0

Very easy to book and access. The employees are always most helpful.

Mary Kessler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marvin Dubois 
Rating:
5.0

Customer did not leave a comment.

Bernie Acre 
Rating:
5.0

Great moving and storage company

stone green  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Blake Phillips 
Rating:
2.0

I was told if I brought back around 1/4 and "just don't bring it back empty" that I would be fine. Then I got charged an extra 70 bucks.

Robert Brown 
Rating:
5.0

Customer did not leave a comment.

Bruce Veals 
Rating:
5.0

The entire team was friendly, helpful and professional. Can’t ask for any more than that.

Taylor Craigen 
Rating:
5.0

Nothing

Thurston Jones 
Rating:
5.0

Customer did not leave a comment.

Kalia Thompson 
Rating:
5.0

I first stopped at the other location and spoke to Bree. There were no available units available in the size I needed. She found the right sized unit at this location and sent me to see Brody. Brody helped complete the paperwork quickly and then showed me the units and how to use the access card system. I immediately moved several boxes I had in my car into the unit and found the building very clean and easy to access my units. After hunting for a unit at several other companies I grew frustrated but U-Haul made getting a unit painless. Thank you!

jeff kitterman  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROSHANDA BYRD 
Rating:
4.0

Customer did not leave a comment.

Lee Soileau 
Rating:
3.0

I dropped the van off with Celise. I was very disappointed to find out while driving the van had a speed governor. This was initially alarming, this should be told to customers. It made driving dangerous as it was difficult to pass slower drivers. She said she was busy and could not complete the check in process. She listened to my complaint and just said that yes the vans do have a speed governor. She said she would send me an email noting a final receipt. It never showed up. I called the store and was transferred to your customer support line. Valerie helped me get the receipt.

JOHN NORMAN 
Rating:
5.0

Customer did not leave a comment.

dale griffith 
Rating:
4.0

Customer did not leave a comment.

kathy hastedt 
Rating:
5.0

The employee and the general manager were amazing. They helped me so much. I’m going through one of the toughest times in my life and they made it so smooth and easy. God bless them

cody martin 
Rating:
4.0

Customer did not leave a comment.

tena hammond  |  First Impressions 
Rating:
4.0

There as some confusion on the ticket. I had picked up and paid for a hitch for my Nissan. Dude rang up my total and it more than I expected. I did quick math and figured it was the hitch, I showed my receipt for the hitch. He took it off total. It was still a little higher. He explained the total on my receipt did not include tax. That was it. When we went out to hookup the trailer, the Dude told me what he was doing and how to check it was mounted correctly. He hand tightened the ball lock. He took one safety chain and twisted it before hooking it on frame. I asked is that to make the chain shorter. He said yes. Did dame on other. He went to hook up electrical and asked if I had an adapter? No. We went inside and purchased the item. Then he had me turn on flashers and checked trailer lights. Fine. He confirmed where I was dropping it off. Highlighted numbers and info to checkin. I felt good when I left.

JAMES PALMER 
Rating:
5.0

Great service

Karhy Bagley 
Rating:
5.0

N/A

Diana Connaway 
Rating:
4.0

Customer did not leave a comment.

Rafael Aleman 
Rating:
5.0

Customer did not leave a comment.

Jacqueline LEON 
Rating:
5.0

Customer did not leave a comment.

JOHN Fazzino 
Rating:
5.0

Customer did not leave a comment.

Gary Donelson 
Rating:
4.0

Everything was good with the storage. The only thing I can say is that the staff would say that the GM would call or do certain things but never relay the messages to her. Luckily, I was able to speak with Celeise and she helped me out immediately. She is kind and always willing to help out. She solved my issues with no problem.

Erica Moore  |  Overall Experience 
Rating:
2.0

not enough carts to move your stuff in and out if you have a storage unit you have to wait for carts. employees mad because i felt i should be able to use three carts how was i supposed to know that a storage place this big only had three moving carts. cleaning crew standing around being look a lous like they looking for something to steal and why is it only one elevator. ? also how can you take the price up after 30 days are you guys trying to make money off sealing storage units at a auction ?

DEMETRIUS GRIMES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kurt Rademaker  |  Online Move In 
Rating:
4.0

Only problem I have is the storage is over priced

Sammy Jeter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LAKITA MITCHELL  |  First Impressions 
Rating:
5.0

The complimentary carts are a GOD SEND. The staff are also very nice and accommodating. They do a great job answering questions and going the extra mile to make sure that your needs at met.

David Morsi  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GARY WOODWARD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clara Munoz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara NEWSOME  |  Overall Experience 
Rating:
5.0

This particular place has always been helpful and cheery. I have rented several trucks, trailers, and recently a 10x19 storage only to find out it was to small. They immediately helped me find a size larger. I have been exceptionally impressed with the cleanliness and the fact I have not seen vermin running around.

Peggy Warner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Bowen  |  First Impressions 
Rating:
2.0

I rented out storage unit and I wasn’t done using it yes it was empty but I’m over road truck driver shouldn’t matter when I’m paying it

Mathew Arel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL CROCKER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sharla Russell  |  Overall Experience 
Rating:
5.0

Always great attitude and customer service whomever was in the office. Always willing to help.

Consuela Jackson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

APRIL LARSON  |  Overall Experience 
Rating:
4.0

U were just great!!!!¡

connie holtz  |  Overall Experience 
Rating:
5.0

Rebecca is an outstanding brand ambassador for U-Haul! Keep up the good work!

Dawid Pieterse  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liz Tyndall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL MAYS  |  First Impressions 
Rating:
5.0

Great 👍🏻

Ashley Myers  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NAYSA ANZALDUA  |  Overall Experience 
Rating:
4.0

Only comment I have is when I told the associate my storage was missing a bolt on the lock they never batted an eye or made any arrangements to fix. Just ignored that.

kayla cowlry  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ASHLEY CERDA  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joshua Hester  |  Overall Experience 
Rating:
4.0

Not sure if this is normal, but I got some bugs die in my bags. Otherwise everything else is great

Arwen Chen  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL MAYS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris Rosario  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Marlon Paredes  |  Overall Experience 
Rating:
5.0

Love being able to handle the whole thing online. I live out of town and was renting a unit for my college student. The process was so easy and convenient. Very nice facility!

April Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIssy Doskocil  |  Overall Experience 
Rating:
4.0

Nice place

Jane Pepin  |  Online Move In 
Rating:
5.0

Very nice and friendly staff. Clean facility

Dennis Villa  |  First Impressions 
Rating:
3.0

Do not have the right store size I need. At the time that I needed it. But everything was OK.

Earl Tillman  |  First Impressions 
Rating:
3.0

When I came to pick up the keys after paying online there were several guys sitting around in the office. Nobody really spoke when I was standing there waiting and when I got my keys I had no idea where I was going in the building.. I had no idea you had to check in and enter from separate key pads.. and when I found out where it was it was actually right down from the office and I was confused why, with 4 guys standing around, they couldn’t show me where I needed to go and how I needed to get into the building. A storage is a storage but I probably wouldn’t use it again.

Jessica Walker  |  Overall Experience 
Rating:
5.0

Everyone was very helpful. Thank you

JOLEE HIBLER  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Brian Tompkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HUI-HENG CHENG  |  Overall Experience 
Rating:
5.0

The staff member who checked using was very professional and helpful.

JOHN MCCALLUM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Kyle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime Diez  |  Overall Experience 
Rating:
3.0

I have had a unit for 12+ yrs and over the last three years the facility has not been maintained but yet the price has increased multiple times. The carts are old and missing wheels which makes it difficult to get your things moved in and out out (sometimes you are having to wait for a cart). Several times I have tried to get in but the entire loading area was filled with UHAUL trucks and there was no place close to park and load (very frustrating).

CHARITY SMITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Fredrik Knutsen  |  First Impressions 
Rating:
5.0

Thank you 😊

Elizabeth Ramirez  |  Overall Experience 
Rating:
5.0

I did not get a receipt for 2752. This is for unit 2740. Can someone please send me a receipt to lesliejo@verizon.net? I am so grateful I was able to get 2 units so close together. Thank you!

Leslie Johnston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandy Baca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Kenney  |  Overall Experience 
Rating:
5.0

U-Haul is the best for moving & storage needs. With the exception of having enough staff fully capable of quickly processing clients needs when the client is in a hurry (and I was). The ability for all businesses to remain fully staffed with energetic, friendly staff is clearly a nationwide problem that has affected all businesses. On my last visit, it was the client that kept adding on question after question that affected my experience and not the local staff. I'm always grateful for U-Haul, especially in College Station!

Gracie Lara  |  Overall Experience 
Rating:
5.0

There were plenty of carts for the uhaul customers to use in moving in their things in the storage facility. The storage facility was equipped with the restrooms and it was very clean. I would highly recommend using uhaul storage for storing you things. I also used uhaul to rent their truck and cargo van in the past and the people there was very nice they always got me what I needed. The price was great.

Tamara Sanchez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Griffin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEX ZARAGOZA  |  Overall Experience 
Rating:
5.0

Good business

Sheryl Miles  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Oneshia Roberson  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Joyce Moore  |  Overall Experience 
Rating:
5.0

Rebecca was particularly helpful in matching what we needed for storage to what was available. She went above and beyond with her customer service. We are very grateful and will highly recommend your U-Haul facility. Thank you

Wendy Quattrone  |  First Impressions 
Rating:
3.0

Other guy who was taking my payment was rude and very unprofessional. I was axing him different questions about the U-Haul parts about moving them closer to the door, where it would be easier for me to access it since I had a few of them to load, and he was very nonchalant with a I don’t care attitude and also I was explaining something to him and he got up and walking away and out the door at the same time. Why I’m talking that is very unprofessional. But the manager was great. He did a excellent job. Thanks, Robert

Temone Smith  |  Overall Experience 
Rating:
5.0

So professional and helpful!!

Theresa Castilleja  |  Overall Experience 
Rating:
5.0

My experience was wonderful. Thank you all so much.

Tracy Davis Bennett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

justtina reeder  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mayra Jimenez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Terry Rowan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebekah Miller  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Arwen Chen  |  Online Move In 
Rating:
4.0

Your assistant Mgr. That was at the Texas ave Brainna great customer care every time I needed help and another young man helped us with a heavy object . U need more Customer service like these too employees thank you.😊👍👍

Michael Dekneef  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Liz Tyndall  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Rogers  |  Overall Experience 
Rating:
5.0

The place of business with U haul was excellent

LaShondra Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse Castellese  |  Overall Experience 
Rating:
3.0

The facility itself was clean and well kept with the exception of a large pile of various items in the second-hand section near the storage unit entrance. Overall, the staff was helpful and friendly, but one particular older gentleman seemed to be utterly disinterested in helping us at the counter when we came in. We stood at the desk for 30-60sec waiting for him to acknowledge us as he sat literally right across from us.

COLLIN CHAPMAN  |  Overall Experience 
Rating:
5.0

I was very satisfied with the service

sharon gates  |  First Impressions 
Rating:
5.0

Long Time Customer - Facility is well maintained and access (loading dock and elevator) made transferring goods easy. Used two climate controlled units and goods remained in great condition. Will use again when possible.

MoCreek LLC MoCreek LLC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoe Lopez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse Castellese  |  First Impressions 
Rating:
5.0

Briana the assist.Mgr went above and beyound help for us. We came 4 hours to get to this u-haul & storage ..She even had lots of smiles. Ty much.👍👍👍👍☺🌻

Michael Dekneef  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marcia Yankiverr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharla Russell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PAUL STUART SNOW  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Epperly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristy HICKERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL STUART SNOW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Verdine Daniel  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Zoe Lopez  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Wyatt Kachner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

starla sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Justin Abreu  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ADA Cruz  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

david elverud  |  Overall Experience 
Rating:
5.0

Storage area was clean and always well lit. Carts were numerous and well maintained. The staff was always busy, but handled each customer politely.

CRAIG MAKI  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Rhonda Martin  |  Overall Experience 
Rating:
2.0

The staff is EXTREMELY rude, we reserved a trailer at one location and the week of we get a call from a VERY RUDE girl that we had to go out of our way to another location that tacked on an additional 45 minutes to an already 7 hour trip, she was argumentative and rude, I asked to speak to a supervisor and she said she was the supervisor. Y’all may seriously want to reevaluate your staff and lack of customer service, we also received a bill for an additional month of rent and we don’t even have stuff there, we paid everything that day we moved out, HORRIBLE HORRIBLE HORRIBLE place to use, they should just shut down it’s so bad and has been for years!

Samantha McKee  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN DORR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GORDON ABBOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Montez  |  First Impressions 
Rating:
1.0

Online system wasn’t working had to call. Then had to give information over the phone and input the same information after I got a text about checking in. Got to the building and code didn’t work. Went inside for help and they couldn’t figure it out so after almost 45 minutes of attempting they let us in with a key (which I asked them to do in the beginning and stated I would still wait around while they tried to figure it out). Now 2 days later, time wasted waiting around to get in, truck returned late because we couldn’t get in and still no access to our belongings. Not a good experience at all.

Alexis crownover  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cecile Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elsa Sandoval  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DARVIS WALKER  |  First Impressions 
Rating:
1.0

Tooo much we lost all our stuff

JANICE BIRMINGHAM  |  Overall Experience 
Rating:
1.0

I told them I was moving out and was still charged

Kimari Jurode  |  Overall Experience 
Rating:
3.0

Experience was nice

Tracy Davis Bennett  |  First Impressions 
Rating:
1.0

I forgot to pay. So a couple days later I paid, the next day (24hrs later) my unit was still locked. I drove up from Houston to get stuff. I called the after-hours line "sorry" was his response. Bad customer service... Very uncool.

JACOB PIERCE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Adebusola Adesiji  |  First Impressions 
Rating:
2.0

Unit was way smaller than expected had to leave some furniture behind

Oneshia Roberson  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anita Benavides  |  Overall Experience 
Rating:
5.0

Thank you guys!!!

erika amoswhite  |  First Impressions 
Rating:
5.0

I met Thelma and Claudia when I moved into my unit. They are so friendly and professional. They keep the facility in great shape. Especially the restrooms. So clean! Keep up the great customer service.

Amanda Bradbury  |  Online Move In 
Rating:
1.0

The staff member that initially waited on me was rude. He did not explain things clearly as I had not done this type of transaction before . I had a lot of questions. He did not understand the meaning of patience. He neglected to explain how to access the building with the key pads until I went back and asked for him to show me how. He did not offer to sell or give me a lock. Then he moved on to the next customer before he was finished with me. I had to get another person to assist me. Overall I think he needs some training on how to work in customer service. BTW he was texting some girl on his phone (I saw her picture).

Lori Mcduffie  |  First Impressions 
Rating:
3.0

Limited customer parking spaces were being used as temporary parking for U-Haul vehicles and this made accessing the sales office and the storage facility frustrating on a good day and really annoying in the Texas heat..

Robert Leroyer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adrianer Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shunda Allen  |  First Impressions 
Rating:
1.0

There is very little climate control in the climate controlled units. It was over 85-90degrees I realized after I paid. I didn’t even use my unit because it was too hot…intolerable especially with my health conditions (heat causes me hives). Also there was very little parking and the parking was very difficult to get to. I paid for a month of climate controlled storage I could not use! I tried to go back to the office the same day I rented to ask for a refund but the air conditioning was out so they had the doors open! It was over 100 degrees outside! There was a line & I could not wait in the heat due to my health conditions so I left. Then when I went to check out of the unit I was told I had to go up to the unit, get the lock off and bring it to the desk even though when I rented the unit the lock was already on the unit door!

Katherine Mondragon  |  Overall Experience 
Rating:
2.0

So… The staff and normal operations at this you all are fine; They were respectful and diligent, but they have been given an impossible job to do, the site is newer and has good amenities, but the site needs to hire about six to ten times as many employees to handle the move in season at Texas A&M, this is a predictable flood/tsunami of incoming business, and the business should definitely hire at least six more full-time agents for move-in time. The site and all the sites around it were covered in trailers trucks etc…Literally hundreds of trailers and trucks parked in every conceivable place in every direction… and it was almost impossible to move vehicles in or out, this is really not the fault Of the manager or staff working there, they did all they could, but whoever oversees staffing this site next to Texas A&M University definitely needs to rethink their staffing idea for the arrival of the students for the school year at a university with 66,000 students! Pretty inexcusable, really! On a sidenote, the flood of business meant that I could not return my truck to the site for my storage facility was, but had to drive 40 minutes to a small town in the country to turn my truck in..

Paul York  |  First Impressions 
Rating:
5.0

Place was Great . Dock access becomes very difficult during peak busy times as during College move ins . Facilities could use a better design where entry drive does not block dock access . It would mean redesign for future facilities but planning is easy .

Bradley Schrader  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Justin Dorsey  |  First Impressions 
Rating:
2.0

We checked in online, but our code didn’t work. We were there right at closing and were fortunately able to get assistance from an employee that was leaving and shared his code. Additionally, there was no lock in the unit, so we had to go purchase our own.

Chari Mcmahon  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Nicole Miller  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaime Diez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Zachary Simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Olatunbosun Adu  |  Online Move In 
Rating:
3.0

Needs better direction for loading and unloading people were just sitting in parking spots. But other than that it was a good experience. If I need to come back I will definitely be there and have family and friends come also.

STACY WILSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BENNY KENNEDY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

WANDA SCHAFFNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Kessel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

UTKURRUSTAMOVICH MUHTOROV  |  Overall Experience 
Rating:
4.0

Great

marcus williams  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

umair hasan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

myesha devrow  |  First Impressions 
Rating:
1.0

Not happy with how I was treated I'd like to be contacted by the manager immediately 361-217-8891 comments were made to me and my family and I'm very upset with how we were treated not only that when I was ready to leave I was treated with disrespectful comments and I was embarrassed while other customers were in the office

KAYLA SWINT  |  Overall Experience 
Rating:
5.0

Only thing better would be the climate control was slightly kept cooler. In Texas it was still "hot" paying for climate control on 2nd floor

barry stratta  |  Overall Experience 
Rating:
4.0

They were very friendly and helpful.

Rhonda Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amy Larimer  |  Overall Experience 
Rating:
5.0

I gave excellent due to the convenience hours and all my belongings are in a good condition that’s what matters most for me and for having air condition. the employees were very helpful all the time. thank you for keeping my belongings secured and I finally found my home after so many months. Thanks and I will see you around.

Nigel Llobregat  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

VICTORIA MATTOX  |  First Impressions 
Rating:
5.0

This establishment is professional, friendly and accommodating.

James Rogers  |  First Impressions 
Rating:
2.0

Uhaul is always the worst. I booked at 26 and confirmed: then I was calluses and said I had to go to another facility so I agreed. Then called because there was no 26 and I had to have a 17. Then at pickup wait took forever because your people are slow. Then there was a stack of 20 footers a available. Why was I not offered one of these at booking? So I switched to the 20 but they could not print out another rental document so I left with the wrong rental doc, the whole Uhaul system is horrible.

Rick Vessell  |  First Impressions 
Rating:
1.0

Logistically terrible location, employees parking in loading docks, regular cars in areas reserved for trucks etc. I also wouldn’t recommend this location if you are looking for an empathetic manager. The other staff were friendly and helpful.

Erin Kibler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Campbell  |  First Impressions 
Rating:
5.0

The manager was efficient and very helpful with our move. I believe his name was Jason and was very polite and straightforward

Atwood Winters  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradley Schrader  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Carla Munson  |  First Impressions 
Rating:
1.0

Terrible service. People don’t even know what storage units they have a available. Completely disorganized. I will never attempt to use uhaul for my storage needs again. And I Will tell every I can that uhaul is not the company to go with.

NICOLE DEBOLT  |  First Impressions 
Rating:
5.0

U-Haul has the quality and reputation that is not found anywhere else. I have always used U-Haul for my shipping needs, my hitch and now my storage. Your staff are wonderful and the process was very quick, efficient and affordable.

claudia baker'harran  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monica Camargo  |  Overall Experience 
Rating:
5.0

The staff was amazing helpful,kind and understanding. Need the facility due to a family emergency. They could not have been more patient and kind.

Marcia Yankiverr  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jay CHaney  |  Overall Experience 
Rating:
5.0

We made an online reservation for a specific size unit, but the online system was out-of-sync with the local facility's system and unit availability. Justin was very apologetic and went out of his way to accommodate us with an alternate unit. We were very happy with his customer service.

Mitchell Lederman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Montez  |  Overall Experience 
Rating:
5.0

General manager is extremely helpful and does a great job

Robert Kelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MaryEllen Santerre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA MULLINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA BROWN  |  Overall Experience 
Rating:
5.0

Excellent customer service all the way through booking labor and storage. Despite the time spent on the process , customer service was eager to assist in any way possible. Very special hard working individual.

Rafik Labib  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ARICELLE ROMERO  |  Overall Experience 
Rating:
5.0

Justin Grimes is amazingly helpful. We are a non-profit organization and he went above and beyond to take care of all our needs. He helped us with answers and our reservations while he was not at work. There is a happy vibe in the office with the staff which is always nice. Six stars to him because five are not enough!

Esther Miranda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Montez  |  First Impressions 
Rating:
5.0

We used this facility for 18 years. Always kept our stuff safe and free of insects and rodents.

DARREN, LORI OWENS  |  Overall Experience 
Rating:
1.0

I had 3 u-boxes. One was bracketed shut with square headed screws. I asked the 4 grown men working there and they didn’t know what I was talking about and didn’t care. My tools were in the box. Luckily I had a tiny bit set and pliers. The 2nd box had an alphabetical padlock. Talked to a dozen people easily. Nobody knew anything. The 3rd box was bolted shut. I just did it myself. I complained but all employees and the manager Justin Grimes blew me off completely. I have some video and pictures. Nobody did they’re job and they cursed profusely. I will tell everyone this true story for the rest of my life

Loralie Vega  |  First Impressions 
Rating:
4.0

The storage access codes were malfunctioning at the time of move-in. It took a RIDICULOUS amount of time with little resolution. I was paying two moving helpers while we waited almost 30 minutes to gain access to my unit. I was given a temporary code and was told to call at a later date to obtain a working code unique to me. The amount of time we waited was unreasonable. Everyone was very polite but it took WAY too long to assign me a temporary code and send me along

Amy Ryan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nigel Llobregat  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

DENISE COLE  |  Overall Experience 
Rating:
5.0

The staff are very friendly, the facilities are pretty good, the love to be patient and respectful. I will recommend my family and friends to the u-haul.

Feridat Austine  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

alisa starks  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PATRICIA GIBBS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SANTOS SERNA  |  Overall Experience 
Rating:
5.0

Professional and helpful

quinasha thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Payton  |  Overall Experience 
Rating:
4.0

I didn’t like having to drive an extra 20 miles to pick up the truck and dealer renting the truck out was not that friendly

Jim Wells  |  First Impressions 
Rating:
3.0

The reason for my rating is because I rented a 10×10×8 storage and it was clearly not what I rented. On 10/19/2021 was my first time seeing the storage because my daughter put my belongings into the storage for me because I lived in Baton Rouge, LA before moving here this past weekend. I was charged $150 on a smaller storage. And I knew it was smaller because the way they had to store a one bedroom of furniture in there. But it is what it is, no need to cry over spilled milk.

Tammy Tyler  |  Overall Experience 
Rating:
5.0

Setting everything up online was super easy and convenient. We showed up with our furniture and all the instructions were clear in the email we received to get into our new storage unit. So nice to have carts available to help move the heavy stuff! Staff onsite was friendly and helpful.

ZoeAnn Bailey  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DANIEL MCNEILL III  |  Overall Experience 
Rating:
5.0

The staff was incredibly helpful and friendly. The place was clean and easily accessible. I think they are the best storage and moving facility in town. I highly recommend them!!

Kim Galindo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TERESA KNIGHTEN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RON PHILLIPS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sammy Jeter  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Danny Nunnally  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Megan Cerveny  |  Overall Experience 
Rating:
5.0

The staff was very friendly and professional 🥰

CASSANDRA BURNETT  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TOBIA WASHINGTON  |  First Impressions 
Rating:
3.0

I do not speak or read Spanish. Please resend to me in English

Susan Fallon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Van Horn  |  First Impressions 
Rating:
5.0

staff was amazing. Such a busy place and they were helpful and present.

LINDA KAY WYLIE  |  Overall Experience 
Rating:
5.0

Couldn't have been a more pleasant experience. Was done with everything in a matter of 'minutes' versus standing in a line.

Cornelius Moore  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Kenney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Andrew Osborne  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Thompson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

georgia-ann klutke  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Loya  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Deanna Lerch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

REGGIS JOHNSON  |  Overall Experience 
Rating:
5.0

It gets really crowded this time of school year so it takes a bit of patience. Many thanks to the guys for getting our ubox on a trailer the same day and ready for pick up.

Thomas Pagel  |  Overall Experience 
Rating:
4.0

There were free dollies to help with getting things into the storage space which was very nice, and the service elevator and main doors were nice and spacious during office hours, but the office closed early, and then the side doors were much narrower and more difficult to move bulky items through. In general, I was very pleased with the ease of access, the tools they provided to help with the move, and the cost of the storage unit!😁

Kim Galindo  |  First Impressions 
Rating:
3.0

First after talking to someone on the phone that assured me I would have a unit by the time needed. When we got there to check in the representative was not sure. That just added huge amounts of anxiety. Next, my daughter made a trip to move out of storage on aug 2, 2021. The store personnel told her that the storage was closed and she had no access as they had trucks everywhere. We pay to have access and should have been able to move out that day. We had to make an extra trip to move out aug 7.

Tiffany Kidd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jonelle Guerrero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tara Ram  |  First Impressions 
Rating:
5.0

Rebecca, the GM was very responsive.

Michael Ashfield  |  First Impressions 
Rating:
5.0

Very helpful and easy process. Thanks!

Juan Perez  |  Online Move In 
Rating:
5.0

Very friendly and helpful staff. They helped us choose the correct size unit and were friendly when checking out.

CARLA SCRUGGS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICHARD CROOME  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mable Bootye  |  Overall Experience 
Rating:
4.0

Yesterday when I came to check out two young black guys helped me as I can not walk well! They were both very professional and super helpful! They took the key and removed the lock from the door, and they brought me out a copy if my receipt, and looked at the picture of my unit! They both gave me condolences of my husband passing. Your very lucky to have quality and caring workers! Thank you Debbie Segler

Debbie Segler  |  Overall Experience 
Rating:
3.0

Staff was very helpful. Great location. Units appear to be in good condition physically. Very convenient hours. Good security system. But the storage facility smells like urine in the hallways and there is a rat traps/poison in our storage unit which causes concern that my stuff will become rat invested, or smell of dead rats in a few months. How does urine get in the building? Are people living in the units? Why mice/rats? Are people storing food in units?

Stephen Bryan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis Nguyen  |  Overall Experience 
Rating:
3.0

The 5 x 5 unit was a glorified closet and not suitable for storing "posessions from a studio apartment" as advertised. The facility was a Labyrinth and difficult to transport my possessions.

Richard Thompson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Chelsea Soanes  |  Overall Experience 
Rating:
3.0

When we moved out, there was a horrible stench from another hallway, like dead rats. And it wasn't the bathroom. I wonder how long it has been since management has walked the halls. (Actually hope it was rats)

Austin La Grange  |  Overall Experience 
Rating:
1.0

The reason I rated this poor is because on the move-in day I tried to contact the local and 1-800 number 9 times and was on hold for a total of 1.5 hours and never got through to someone. I realize people are busy but there should be an option to leave a message and expect a TIMELY call back. The recording kept saying that 'someone will be with me shortly and calls are answered by the order received; honestly i don't think my call would have ever been answered. I have been in the facility whenever someone was waiting on a person at the counter and answered the phone, "U-Haul please hold' and didn't get back to them. This website said to contact the U-Haul Storage Facility and try to resolve any disputes before leaving feedback.' I wish I could have talked to someone to resolve this.

MaryEllen Santerre  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tucker Ward  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tucker Ward  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

parker cunningham  |  Online Move In 
Rating:
4.0

There is too few staff during the rush hours making the wait time unpleasant.

Jadepan Thedthong  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Hawkins  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sophia Dileo  |  Online Move In 
Rating:
2.0

The slide open doors wee not working and everything had to be moved in using the smaller side door. VERY inconvenient.

Keith Hancock  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Vikram Thakur  |  First Impressions 
Rating:
5.0

The access hours should be later on Sunday maybe until 11pm

VERONICA WHITE  |  First Impressions 
Rating:
4.0

I completed online registration to pick up my rental van from an unmanned facility but when I arrived at the facility, I was unable to pick up the truck. I called the customer service number but they were unable to resolve the problem. They sent me to another facility where I could get a vehicle but I lost about an hour and a half of time due to the problem.

John Kenney  |  First Impressions 
Rating:
5.0

The General Manager and his associates were helpful.. Darrell I think was his nane

rob Bruce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LILSA TOWNSEND  |  Overall Experience 
Rating:
2.0

1. The computer kept popping out of current screen back to the beginning. I had to keep giving the same phone numbers over and over again. 2. We were told the unit number was 1406 so we had unloaded about 1/2 the a 15' truck of stuff next to that location. However, there was a lock on the unit. I had to go back inside. I was then told that unit was occupied and I needed to go to unit 1122. We had to re-load and move all of that stuff over to that unit. 3. On returning the truck, I was not given any paperwork showing I had returned it. It was returned clean, in good condition, with the same amount of gas. Twelve hours later I still don't have a confirmation email. 4. My answer for question number six is no only because I did not have a third option. After having moved from one city to College Station we were tired and the inconvenience was significant. If I had had the option to say maybe that is what I would have chosen.

Diana Tyson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Miguel Espinosa  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL CROCKER  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ARON RUPP  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lester Pepin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

rodolfo tarin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Barbara NEWSOME  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brandon Gibson  |  First Impressions 
Rating:
1.0

Pickup was great but return was not. It’s been 6 days since return and still dealing with being charged when I was supposed to receive a credit.

Kristina Garcia  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett Gerzsenye  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rudy Gutierrez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shay Young  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAWN STOKES  |  First Impressions 
Rating:
5.0

Staff is absolutely EXCELLENT!

Kelly Poulos  |  Overall Experience 
Rating:
5.0

Secure and clean friendly facility.

Dennis Molchak  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garry Gore  |  Overall Experience 
Rating:
5.0

Exceptional place to rent a storage unit.

KAREN PRICE  |  Overall Experience 
Rating:
5.0

My moving process from start to finish was fast, convenient, and easy. Everyone was nice and helpful.

erika brigham  |  First Impressions 
Rating:
5.0

The staff was friendly and helpful.

DUSTIN MCKINNON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracy Munoz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KELLY POULOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KELLY POULOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thelma Whitfield  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LINDA TAYLOR  |  Online Move In 
Rating:
2.0

This space was only used for four days I was charged for full month. WOULD NOT RECOMMEND this storage facility to anyone.

Joe Pace  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James or Darlene Jones  |  First Impressions 
Rating:
2.0

The most confusing experience with this facility ever. First they call and tell me the unit has been emptied and I hadn’t emptied it and they said rent was overdue but they have my card on file. They had the wrong unit in my name. I went to get my things out and again they had a lock on it for non payment ( remember they have my card on file). They had the lock again on the wrong unit. Finally able to get my things and I didn’t owe anything. I want nothing to do with this facility. The right hand doesn’t know what the left hand is doing.

linda pepin  |  Overall Experience 
Rating:
4.0

A leak damaged some items in our storage unit (AC related). Your staff particularly Kristina and Tom were very helpful and friendly.

Patrick Cherry  |  Overall Experience 
Rating:
5.0

The place was clean, well-lit and made it easy for us to place and remove items.

Carla Arquero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Erck  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly Poulos  |  First Impressions 
Rating:
5.0

Manager Kristen and staff were excellent!

Anne Barnby  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brian Wilson  |  Overall Experience 
Rating:
5.0

This option is very useful to deal with leases that to not aligb for move in and out dates. Very convenient.

Alan Guilbeaux  |  First Impressions 
Rating:
5.0

Good friendly service!

bill richmond  |  Overall Experience 
Rating:
5.0

Thank you for making this such an easy process!

Stephane Alejo  |  Online Move In 
Rating:
3.0

My experience with this provider was a good one, until I had to move out during the pandemic: for two days in a row, I was forced to have to be inside their store/customer service room and in their elevator with 3 of their employees who were not wearing face masks during the Texas Governor’s mask order for public places. It’s infuriating to me that I was paying them to endanger my life (I’m at risk of complications if I contract COVID-19) and the health/lives of other customers.

travis barney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Durham  |  Overall Experience 
Rating:
5.0

Manager Kristina was professional and personal in her assistance and walked me over to show getting in to storage area. Even though it was busy inside and hot outside, she was cheerful and helpful. Justin offered me many options over the phone after listening to what I needed. Well done College Station U-Haul!

Anne Barnby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christopher Tilley  |  Overall Experience 
Rating:
5.0

I first needed the storage when my daughters apartment was flooded. Staff was very understanding and provided all the assistance we needed to get the emergency taken care of.

Don Royder  |  Overall Experience 
Rating:
5.0

Never had any issues. They were always willing to help and were always respectful and courteous.

HARVEY STEWART  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANA WHITESELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Becky Woytek  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melissa Dyer  |  First Impressions 
Rating:
4.0

I waited almost an hour in line to try and get a storage unit I had reserved to find out they were not accepting card payments, so I had to pay and process it online. So I stood in line just to ask a question. The systems had shut down earlier that morning and they were having a difficult time. There also weren’t enough people working to handle the amount of people coming in. I don’t blame the employees, but I wish there was a better process that could’ve been put in place to make it more efficient.

Guilian Manalaysay  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brenda Hurts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zoe Schneider  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Christopher Tilley  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christina Jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

laura clark  |  First Impressions 
Rating:
4.0

After my first attempt all was done beautifully .

CONSTANCE HOLTZ  |  Overall Experience 
Rating:
5.0

Had no issues the 4 1/2 years i had it. Everyone always helped when we were in a tough spot and made it convenient to have.

KRISTIN CULLIFER  |  Overall Experience 
Rating:
5.0

Me.Trevor Walker is an awesome employee. He was such great help!!

percilla ramerez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Cangelose  |  Overall Experience 
Rating:
5.0

Just great and helpful.

connie holtz  |  First Impressions 
Rating:
5.0

Had storage for 5 years. Everything was outstanding. Than you.

ROBERT BEAMON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Veronica Hooper  |  Overall Experience 
Rating:
5.0

Nice not to be dumed down when having a hard time! Staff very helpful.

VERONIKA MOTEKAITIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelley Watson  |  First Impressions 
Rating:
5.0

Thank you for your help

Lee Jeansonne  |  Overall Experience 
Rating:
5.0

Employees were always very helpful, patient and understanding..

alisa starks  |  First Impressions 
Rating:
5.0

All was good

Tom Driskill  |  Overall Experience 
Rating:
5.0

N/A

Terrence Stewart  |  Overall Experience 
Rating:
5.0

It was great. Thank you.

chelsea anthony  |  Overall Experience 
Rating:
1.0

If you want an answer, give enough room. I will say the only unfriendly staff person is Ms. Garcia, manager. The rest you need to know but obviously do not care if you will not take the info.

Pat Mosley  |  Overall Experience 
Rating:
4.0

Great facility, parking is very cramped though, especially if more than two or three people are trying to access the storage facility.

Brazos Hirt  |  Overall Experience 
Rating:
5.0

It was a huge blessing to have had the free month to store some of our things while moving into our new house. Had we needed an extra month we would have pd that, but no more. $85 a mo is too much.

jim amerine  |  Overall Experience 
Rating:
1.0

I was not aware to call 24 hr service on my phone to check I had returned the truck and was charged 20 fee but had until the next day at 3pm to return. Better luck next time and the guy was rude

Brenda Hurts  |  First Impressions 
Rating:
5.0

Staff was very friendly and went above and beyond to assist us.

Don Royder  |  First Impressions 
Rating:
5.0

The staff was always helpful. Katrina was very accommodation; helpful and understanding. The place was well maintained and clean.

Susan Godwin  |  Overall Experience 
Rating:
5.0

Thanks for the storage service. It met our needs very well.

Ricky Santerre  |  Overall Experience 
Rating:
1.0

the phone was never answered. Every time I came, it took 20-30 minutes to get to the desk due to the line. Impossible to get help without going in. My reservation wasn't there when I got there.

karolyn scheeetz  |  Overall Experience 
Rating:
4.0

Very busy facility but employees handled extremely well

Robert Killian  |  Overall Experience 
Rating:
5.0

Very busy facility during certain times more help needs to be hired.

oleta shaw  |  Overall Experience 
Rating:
5.0

Great job..thanks for all your help...

Rene Moody  |  Overall Experience 
Rating:
1.0

Poor service, manager is not honest, the area is so blocked with rental trucks most days one can not load or unload at storage. Was a really good place to store and rent. Now it can't get worse.

Pat Mosley  |  First Impressions 
Rating:
5.0

.

Shauniese Walker  |  Overall Experience 
Rating:
4.0

Would definitely use again. Quick, convenient and offers all services (storages and truck rental) in one place.

Julie Fenske  |  Overall Experience 
Rating:
4.0

I had wonderful service every time I have met with a person face to face. Phone customer service (not local) isn't always that way.

Ann Nance  |  Overall Experience 
Rating:
5.0

With the amount of work load they have , I found customer service to be very professional and attentive to our needs.

Joann martinez  |  First Impressions 
Rating:
3.0

Your employees were excellent, & that make it work. However, the wait time was very high, the small lot made maneuvering very difficult, & the handle to our storage unit was jammed & tough to open.

Ken Beattie  |  First Impressions 
Rating:
5.0

The service was great and the process didn’t take to long to purchase a storage

Brenda Hurts  |  First Impressions 
Rating:
5.0

This location has a great team and facility. Helped us with a truck for our move and storage.

Lee Anne Phillips  |  Overall Experience 
Rating:
5.0

Very good experience from start to finish.

Tony Cano  |  Overall Experience 
Rating:
5.0

Very helpful and accommodating

Dave Hill  |  First Impressions 
Rating:
5.0

Very helpful staff. No problems even though they had to make an adjustment to my returning the trailer. Drove clear across Texas and the trailer pulled beautifully. No problems.

Tony Cano  |  First Impressions 
Rating:
5.0

Had a long wait but service was great

Felip Nieto  |  First Impressions 
Rating:
2.0

If reservations and confirmation emails are not binding, what good are they? Ref 755037-00111094. I made a second reservation, verbal and email confirmation. A 10x10 was not available when I arrived.

Jonathan Jernigan  |  First Impressions 
Rating:
5.0

From Lubbock to College Station, our move was seamless.

jana sprayberry  |  First Impressions 
Rating:
5.0

very good, clean facility and was very secure

virginia martin  |  Overall Experience 
Rating:
4.0

Staff was very courteous. Busy with multiple customers yet she still managed to ensure all were taken care of in timely manner and was very helpful to all needs.

Timothy Sullivan  |  First Impressions 
Rating:
4.0

Thank you

shay young  |  Overall Experience 
Rating:
5.0

We rented a moving truck and secured a storage unit. The staff at this location were very accommodating. Great customer service !!

Jeanette Johnson  |  First Impressions 
Rating:
5.0

Manager went our-of-her-way to assist me. Because of her concern and effort she corrected several of my errors, and my move-in was a success.

Edward Funkhouser  |  First Impressions 
Rating:
5.0

just what we needed, plenty of room for moving around a trailor

virginia martin  |  First Impressions 
Rating:
1.0

The staff of when I was getting the information on my rental were not knowledgeable, rude with a carefree attitude.

brandon johnson  |  First Impressions 
Rating:
5.0

Staff exceptional. quick, friendly, knowledgable and helpful. Great facility, organized, efficient, very clean.

JIM RAMSEY  |  Overall Experience 
Rating:
5.0

The experience of picking up our U-Haul and then renting a storage unit couldn’t of been more quick and efficient. The guys on the desk did an awesome job and made it very stress free. Appreciate it

Julie Fenske  |  First Impressions 
Rating:
5.0

The water fountain was never cold.

Anysha Daily  |  Overall Experience 
Rating:
5.0

Employees were very helpful and friendly.

Vickie Hargrove  |  First Impressions 
Rating:
5.0

Professional people and a very nice facility.

Bob Wolff  |  First Impressions 
Rating:
1.0

You could start by not lying to your customers and telling them that you extended their rental and then charging them for another day. That is predatory business practices.

Adam Estep  |  First Impressions 
Rating:
5.0

All my storage needs were met

Terri Sellers  |  Overall Experience 
Rating:
5.0

I've used several storage units around town but this specific location is by far the best!

GREG NELSON  |  Overall Experience 
Rating:
5.0

All of you were kind, respectful and helpful. I feel safe leaving my things in storage here and appreciate each of you.

Susan Godwin  |  First Impressions 
Rating:
3.0

The process could use some speed to it

Philip Mobley  |  Overall Experience 
Rating:
5.0

Great

catherine Massey  |  Overall Experience 
Rating:
5.0

The only problem we had several times was with the cards not working at the door. Each time we had to wait in line st the office to get the card problem fixed.

ESTHER MIRANDA  |  Overall Experience 
Rating:
5.0

Staff was accommodating, considerate of my time, helpful and friendly. The facility was clean, organized and well staffed.

JIM RAMSEY  |  First Impressions 
Rating:
5.0

Friendly, organized, and helpful. Would highly recommend to anyone coming to CS.

Henry KRUEGER  |  Overall Experience 
Rating:
5.0

The staff are friendly and helpful. The hours are convenient and the U Box service was a great way for me to accomplish my move in small steps.

Jody Rogers  |  Overall Experience 
Rating:
5.0

Professional and helpful

Tom Happ  |  Overall Experience 
Rating:
4.0

I needed to change locations the next day! Spoke with several reps to change, but every time I was transferred to dispatch, I got hung up! Next day went to udealer and immediately got a truck!😊

PHILLIP SKRABANEK  |  Reservation 
Rating:
5.0

Computers were very slow good 45 minutes to complete the paperwork. Too long just to check in.

Tom Happ  |  Reservation 
Rating:
5.0

I like. Thanks

biki basave  |  Overall Experience 
Rating:
5.0

Everyone seems to want to help all the time witch is nice.

MIKE FARRELL  |  Reservation 
Rating:
5.0

Everyone on the staff was incredible. Josh and nick truly know customer service!

Samantha Rodd  |  Overall Experience 
Rating:
5.0

Will Smith helped me and was so helpful and very professional. He is a great employee.

KIM TANNER  |  Reservation 
Rating:
5.0

Great experience. Great customer service.

Steven Haynes  |  Overall Experience 
Rating:
5.0

Great customer service. Easy in-Easy out!

SANDRA DELORES Burnon  |  Reservation 
Rating:
5.0

Y'all were incredible

sandy choate  |  Overall Experience 
Rating:
5.0

Very convenient location and friendly staff.

Samuel Waronoff  |  Overall Experience 
Rating:
4.0

It can be super packed so try to organize the equipment better.

Luis Torres  |  Overall Experience 
Rating:
5.0

It was all good

martha hirsch  |  Overall Experience 
Rating:
5.0

Worked well

Britt Bullard  |  Overall Experience 
Rating:
2.0

Access to storage lockers was constantly blocked by overstock U-Haul trucks/trailers.People not using storage (even staff) used dock parking. VERY hard to access for storage purposes.

Jerry White  |  Overall Experience 
Rating:
5.0

Great experience!

Cindi Vessell  |  Overall Experience 
Rating:
4.0

It an excellent location

Elizabeth Rosales  |  Overall Experience 
Rating:
4.0

The staff was friendly. The only negative is that it's impossible to reach the location by phone. Every time I called, I had to speak with a representative that was not at the actual location.

STACEY FANIEL  |  Overall Experience 
Rating:
5.0

The manager and staff were courteous, kind, caring and supportive. When we got behind on our payments, the manager helped us. And I very HIGHLY RECOMMEND!!!!

TAMMIE NICHOLS  |  Overall Experience 
Rating:
5.0

The Asst Mgr (Nickolas?) was very helpful. We were struggling with getting the lights working on the trailer we rented (for the UBox), and he worked extra hard (in the hot Texas sun) to get us going.

Joel Hackett  |  Overall Experience 
Rating:
5.0

We were very impressed with the U-Haul facility.

Mary McMahan  |  Overall Experience 
Rating:
5.0

Customer service was top notch!!

KATHY GREGORY  |  Overall Experience 
Rating:
5.0

Would use this location again!

Lisha Patterson  |  Overall Experience 
Rating:
4.0

Nice place

Stephanie Frazier  |  Overall Experience 
No reviews have been submitted for this location.

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