Customer did not leave a comment.
Haylee Flech | First Impressions- Illinois IL
- Springfield
- 62703
Customer Reviews for U-Haul Moving & Storage at Stevenson Dr
24/7 Rentals
|
U-Haul Truck Share 24/7© Location
(@ 11th St)
Services at this Location:
Contact Us
1032 Adlai Stevenson DrSpringfield, IL 62703
(@ 11th St)
Services at this Location:
Office Hours
Always Open On Your Smartphone
What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
- Overall Rating:
- Rating:
- 5.0
Customer did not leave a comment.
Colleen Staehely | Overall Experience- Rating:
- 2.0
I had a U-Haul lock that I received when renting the unit. It was junk and the key broke in the lock. The people there were no help and said “ the keys break in the U-Haul licks all the time. You need to get a locksmith…sorry.” What a joke. There were also dead roaches in my unit every tine I went there. Pretty terrible all around.
Karl Suess | Overall Experience- Rating:
- 5.0
The Manager at the sixth street location was highly professional and provided stellar customer service.
Barbara Rochele | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Colleen Staehely | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Angela Fults | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Rodney Griffin | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Justine Jordan | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Gregory Dunn | Online Move In- Rating:
- 4.0
Customer did not leave a comment.
SHARONDA HOLLINGSWORTH | Online Move In- Rating:
- 5.0
They all are good people and hard workers always willing to help in any way thank you for everything. Edith Brown
edith brown | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Micheal Thompson | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Mike Long | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
ketura matthews | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Mahmoud Ab | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Laurie Jarvis | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Tanaisha Austin | Overall Experience- Rating:
- 4.0
Everything went well. If you are looking for something to improve on. The site map given to locate the unit is not clear or it was not well explained. I wondered around quite a while searching for my space. A small thing though overall.
Mark Pape | First Impressions- Rating:
- 1.0
Initially staff were helpful however when it became obvious that we couldn't possibly get in the building because the access code that I had them set up for me didn't work and none of the staff could be reached to correct the issue including the site manger, I would say the experience went from frustrating to incredibly poor. I have a trailer full of stuff that I need to put in a storage space that I can't use. I've had zero contacts since I texted the manager of the site and also used the app to contact him as well. I'll be attempting to resolve this when the office opens here and the next 30 minutes or so but my hopes are not high.
Tyler Wood | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Karen Maupin | Overall Experience- Rating:
- 5.0
I want to say Bree and her manager were amazing and our customer service back on the map ty y haul for making to have the right people. They were both educational understanding to my needs and able to show concern empathy and knowledge. The process was quick and easy as well
Christopher Lechocki | First Impressions- Rating:
- 1.0
The customer service was terrible. I’m not sure if the young lady was having a bad day or tired but she needs coaching on her people skills.. I get to my storage unit and could NOT get in because the key pad to put in PIN code DID NOT WORK. I contacted the after hours number NO ANSWER..NO HELP!! I still cannot get any help. I will not renew my storage unit!
Kwaja Brown | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Sharron Bennet | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
ketura matthews | First Impressions- Rating:
- 5.0
Very helpful and friendly
CASSANDRA KIMBROUGH | First Impressions- Rating:
- 4.0
The employees were moved from this facility and the office closed. Besides that it truly was a great experience.
Dorothy Cutler | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mark Lueken | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Alan Irby | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Cynthia Mixer | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Rick Goodall | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Edward Cook | Overall Experience- Rating:
- 4.0
Knowledgeable friendly
haywood henderson | First Impressions- Rating:
- 4.0
None
Lakitha Cage | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rosia Strickland | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Derrick Pittman | Online Move In- Rating:
- 1.0
I want to know who moved the contents of MY storage unit out WITHOUT my consent? Get back to me or a lawyer will!
Christine Hoffman | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Caleb Walker | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Rosia Strickland | First Impressions- Rating:
- 5.0
Miss Jessica was outstanding helping us
Todd Gordon | Overall Experience- Rating:
- 5.0
I wish mines had a light but I loved the service
Arizona Phillips | First Impressions- Rating:
- 2.0
No comments just upset that I had lost a lot of stuff and memory all even though I try to come an pay but it okay though
Meshell Anderson | Overall Experience- Rating:
- 1.0
Didn't contact me well at all
Xavier McCrary | Overall Experience- Rating:
- 5.0
Your staff is is friendly and helped me with all my needs.
Matthew Roate | First Impressions- Rating:
- 1.0
I ordered a bigger unit then what I got I requested a large unit and received a small unit
James Morris | Online Move In- Rating:
- 5.0
Check in was at the Octavus via location, Springfield, IL The team there went over and above for me when I ended up with something heavy, and no longer wanted that needed to be cleared from the unit before I could check out. I appreciate the team member who jumped in and said they would get it to the trash area for me. It was too heavy for me to take care of by myself. Thank you for your help!
Lisa Davidson | Overall Experience- Rating:
- 5.0
The manager/owner is a blessing an his staff is patient an nice they always helped me talked with sense they are pleasant people to do business with so go get a U-Haul or storage from them they work with u and are patient they have your best interest thanks U-Haul family smooches
Kelsha Osborne | Overall Experience- Rating:
- 1.0
Customer did not leave a comment.
Odeci Grier | Overall Experience- Rating:
- 5.0
UHaul has been very easy to work with during the last year. I had to clear out a house and then moved and not only did I need a storage unit, but I rented trucks, a trailer, etc. All my encounters with the staff were very good.
Sara Pempek | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Jesse Veach | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SANDY PORTER- Rating:
- 1.0
Soulless extortionists. Mist be decedents of Hitler.
Carrie Michel | Overall Experience- Rating:
- 5.0
Great place! They literally went the extra mile for me!
RACHAEL THORNTON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Amaris Ali | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
African American History Museum | Overall Experience- Rating:
- 5.0
The assistant manager at U-Haul Moving & Storage at Stevenson Dr 1032 Adlai Stevenson Dr Springfield, IL 62703 was wonderfu!! She helped me so much!
RACHAEL THORNTON | First Impressions- Rating:
- 3.0
Customer did not leave a comment.
Linda Wilson | Overall Experience- Rating:
- 2.0
I don't like that my storage fee was raised by about $5 every yr for no good reason which was not in my contact which made it more difficult for me to pay the fee. O want my possessions returned to me that were auctioned. It's theft as far as I am concerned. I have the money to pay my storage fee but can't access it due to some illegal things. I explained this to Brenda she was cold and uncaring saying they gave me enough time. I explained I needed more time. Brenda said no andand it has nothing to do with her that I have more than enough money to pay my storage fee but can't access it. Well I rented my unit for about 8 yrs and it's U hauls lost that they don't have my business. They don't have any guarantee that the next renter will be as faithful as I was. I paid thousands of dollars to them and they refused to show me extended grace and charity. It's sad but that's one less bill and no more unfair yearly raising of the fee to deal with for me.
Mary Jones-Durbin | Overall Experience- Rating:
- 5.0
I Think the staff does a wonderful job getting people in and out of the office in a timely manner. Always willing to help whenever they can.if I could give them 10 ⭐⭐⭐⭐⭐⭐⭐⭐⭐⭐ YOU ROCK U- HAUL ON STEVENSON DR.1032 ADLAI STEVENSON DR SPRINGFIELD ILL CUSTOMER EDITH BROWN
edith brown | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
JOSEPH LAUNER- Rating:
- 5.0
Customer did not leave a comment.
Aaron Mcdonald- Rating:
- 5.0
Some how get a better internet provider. Comcast blows. As far as customer service keep it up. And as far as location goes I’m glad to hear that they are moving can’t wait to check out the new location. And as far as management Steven does an amazing job and works his tail off keep it up bud. #neverquit #uhaulstrong #retirement
JUSTIN HENDERSON- Rating:
- 4.0
Customer did not leave a comment.
VICKI BAMMAN- Rating:
- 5.0
Customer did not leave a comment.
Kristin Wolf- Rating:
- 5.0
Customer did not leave a comment.
RAVEN PULLIAM- Rating:
- 5.0
Customer did not leave a comment.
KELLY PURLEE- Rating:
- 5.0
I did the pre check in process. Uploads and when arrived after 3 attempts they did the picture of the license like I had already completed. Doubt interesting it’s embracing the tech to do the drop off or you get charged 20 but pickup is still as painful as it has always been. Especially when I did the pre check in
jason dozier- Rating:
- 5.0
Definitely the best U-Haul service in Springfield. Always satisfied each and every time I come here. Blake I believe his name is, and the crew are awesome!
STEPHEN SOWERS- Rating:
- 3.0
Customer did not leave a comment.
RACHAEL MATINGI- Rating:
- 5.0
You guys are the best staff is excellent an your boss is also the owner an hes a blessing in disguise thank you all for helping I appreciate all the help have a blessed day
Derwin Washington | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
SHANECE BOYD- Rating:
- 5.0
The service at the Stevenson location is SUPERB!!!
STEPHEN SOWERS- Rating:
- 4.0
Customer did not leave a comment.
DANIEL KARKOSKY- Rating:
- 3.0
Your organization and its subcontractors need better communication and coordination.
Justin Okruszynski- Rating:
- 5.0
Great customer service from the whole team. I have been to every Uhaul dealer in Springfield IL multiple times and by far these guys are the best!!!!
KIM WILLIS- Rating:
- 5.0
Customer did not leave a comment.
Aditya Bandi- Rating:
- 5.0
Just keep up they good work
CHRYSTAL TALLY- Rating:
- 5.0
The brakes on the truck that I had was extremely bad, please have those brakes fixed before the van is given to anyone else
ANDREA BERRY-BLEDSOE- Rating:
- 5.0
The people are all very professional and friendly I've rented 4 trucks in last month and they all have been clean and no problems very impressed
ROBERT STANTON- Rating:
- 5.0
Good experience. Mckayla took care of everything efficiently
RIDGE LIN- Rating:
- 4.0
Customer did not leave a comment.
STANLEY PAXTON- Rating:
- 5.0
Customer did not leave a comment.
David Anderson- Rating:
- 3.0
Staff wasn’t wearing masks in a state with a mandate, shop was rundown, truck had a check engine light on, staff didn’t even remove the big window sign for me so I had to drive around with it in my cab with my passengers.
KAITLYNNICOLE MILLER- Rating:
- 5.0
Customer did not leave a comment.
Muizz Awotayo- Rating:
- 5.0
Customer did not leave a comment.
GUNES OZYURT- Rating:
- 4.0
Customer did not leave a comment.
Stacey Dyer | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Nathan Laatsch- Rating:
- 4.0
I was running late with movers coming in and delaying my arrival to pick up the trailer I reserved with my credit card. Received a call from who I assumed was the manager, letting me know that I was late and asking when I would come in. I was frazzled at the time, and, yes, at that point I was an hour late, so a call was understandable, even though the reservation was guaranteed with my card. However, she was unfriendly, rude, and dismissive. I gave her a time I would be in and arrived within a few minutes. I guess my issue is the atmosphere in the facility. I've been to other places and the employees seemed happy and positive. This one was not, and the customers feel that. I won't be back at this location.
Fran Trascritti- Rating:
- 4.0
Customer did not leave a comment.
NICHOLAS MURPHY- Rating:
- 5.0
Customer did not leave a comment.
Roger Daniels- Rating:
- 3.0
Customer did not leave a comment.
DEVIN WESTRUM- Rating:
- 5.0
Customer did not leave a comment.
Coy Angelo- Rating:
- 5.0
Customer did not leave a comment.
STEPHEN ELLIS- Rating:
- 5.0
Customer did not leave a comment.
Emily Stone- Rating:
- 5.0
Customer did not leave a comment.
JOHN HEYEN- Rating:
- 5.0
Everything was really nice and clean but said truck had half a tank of gas but it was almost empty and engine light came on just as I was finishing but the guy that checked me out took picture of the gas gauge and gave me 40 dollars credit everybody was really professional and nice
ROBERT STANTON- Rating:
- 5.0
Nothing - staff were SUPER helpful in answering our questions and getting the trailer set up!
Katherine Mcglaughlin- Rating:
- 5.0
Customer did not leave a comment.
Richard Peppers- Rating:
- 4.0
Customer did not leave a comment.
KENNETH THOMAS- Rating:
- 5.0
Service was wonderful!
KEVIN PURCELL- Rating:
- 1.0
My experience with your company with as a horrible fool not recommend to anyone will not do your service anymore
TYLER SARGEANT- Rating:
- 5.0
Customer did not leave a comment.
BRENDAN O REILLY- Rating:
- 5.0
When picking up my rental, there was only one employee on site. She was friendly, professional and apologetic for delays. She patiently worked through handling ALL customers present and was an OUTSTANDING representative of U-Haul. Please give her a raise!
LEE STEITZ- Rating:
- 5.0
Customer did not leave a comment.
Robyn Haas | Overall Experience- Rating:
- 5.0
All of the staff that assisted me was very helpful and friendly. Thank you!
GARY STOUT- Rating:
- 5.0
Nothing to improve on . everything went well
CRAIG PATTON- Rating:
- 5.0
Customer did not leave a comment.
GENE ANDREWS- Rating:
- 5.0
Customer did not leave a comment.
CHARISSE CAMPBELL- Rating:
- 5.0
Very efficient and polite.
DONALD GIBLER- Rating:
- 5.0
I highly recommend those guys very professional and organized!
Lakitha Cage | First Impressions- Rating:
- 4.0
I’ve rented a van for the last two weeks. The first van had less then half a tank of gas. This time the tank had 1/4. The owner waited on me. I mentioned it to him (Steven) and he said that 1/4 is the minimum required. Is that how you want me to return the truck? With the minimums? Minimum air in the tires, minimum charge on the battery, and minimum care taken by me with your vehicles? I expected more than “the minimum with this location. Other than that exchange, the location gets 5 stars.
DAVID REED- Rating:
- 5.0
Customer did not leave a comment.
KIM UNDERWOOD- Rating:
- 1.0
Never would I use this location again, I would go to Brian’s lane location if using Springfield, Illinois
Dalton Ingram- Rating:
- 5.0
Customer did not leave a comment.
ADAM CARLILE- Rating:
- 5.0
Customer did not leave a comment.
barbara manning | First Impressions- Rating:
- 5.0
Great customer service from the whole Uhaul team.
Kelly Matthews- Rating:
- 5.0
Always great service. Always use this particular U-Haul for that reason.
JEANNE ASH- Rating:
- 5.0
nothing every thing was perfect
Richard Wilkins- Rating:
- 2.0
Trucks were clean but there was a mix up with the trucks when we got there and they had to switch us to a different one. Employees weren’t very pleasant at this location but again trucks were in great shape!
Kristin Mclaughlin- Rating:
- 5.0
Customer did not leave a comment.
Craig Babbs | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Guo Chen- Rating:
- 5.0
Customer did not leave a comment.
MARY KENNEDY MOORE- Rating:
- 5.0
Customer did not leave a comment.
Michelle Bates- Rating:
- 4.0
I signed up for bruns st location which was more convenient for me but we made it work
LINDELL MOORE- Rating:
- 3.0
No one explained about returning the truck overnight when closed and then charging a fee for an early return. Also, bought bundles of boxes and tried to return unused boxes. No one said you will need a receipt to return boxes. "Totally unprofessional".
ANDRE MIDDLETON- Rating:
- 4.0
Customer did not leave a comment.
Sheri Fields | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
THOMAS COWART- Rating:
- 1.0
Worst customer service ever!
JOSEPH COUNCIL | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
LATRISHA LAW- Rating:
- 5.0
Customer did not leave a comment.
charles stewart- Rating:
- 5.0
Nothing. Both Calista and Garrett were excellent with me. Pleasant and professional.
ADRIAN BATEMAN- Rating:
- 5.0
Customer did not leave a comment.
Sally Betscher- Rating:
- 5.0
Customer did not leave a comment.
CASEY TOWNSEND- Rating:
- 5.0
Customer did not leave a comment.
TERRIE GILLICK- Rating:
- 3.0
Customer did not leave a comment.
siedah murphy | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
AUTUMN HOLMAN- Rating:
- 5.0
Customer did not leave a comment.
John Kauerauf- Rating:
- 5.0
Customer did not leave a comment.
CAROLYN VELKAVRH- Rating:
- 5.0
The rental attendant was super friendly and helpful. He knows his job and gets your paperwork completed and you hooked up fast. I have used them several times over the years and will continue to use them in the future.
RICHARD BEATY- Rating:
- 4.0
Customer did not leave a comment.
THOMAS AUSTIN- Rating:
- 3.0
Customer did not leave a comment.
JESSICA MURRAY- Rating:
- 5.0
Very easy and pleasant experience
Terry Edlen- Rating:
- 5.0
I did notice mouse droppings when removing items from the unit.
Susan Caimi | Overall Experience- Rating:
- 2.0
Got double charged and storage unit had mouse trap hole in wall
SIEDAH MURPHY- Rating:
- 5.0
Customer did not leave a comment.
Karen Peebles- Rating:
- 5.0
Customer did not leave a comment.
FIORE BELMONTE- Rating:
- 5.0
I didn’t know the 10’ truck doesn’t come with the extension step at the back until I was shown the truck. Likely there are larger trucks available that day. It would be helpful to explain that on UHaul website. I rented a UHaul truck in Chicago back in May and it came with a dolly and some blankets. I was expecting those things when I rented the truck in Springfield on Monday but I had to pay separately.
ZHAOCHUN MENG- Rating:
- 5.0
Jessica Shook was a great help, very kind, and professional. She went above and beyond helping me get moving and she made it all very efficient. All around a great employee! I definitely will recommend this uhaul to everyone. Thanks again
Joseph Bradley | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
MICHAEL CRAFTON | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
BRIAN BURRIS- Rating:
- 2.0
Make sure the manager documents what he tells people and doesn't over charge for things he's approved! Really bad experience all the way through!
CHERYL MOFFETT- Rating:
- 5.0
Customer did not leave a comment.
Steve COX- Rating:
- 5.0
Everything was perfect and employees were great! No trouble at all
Sherry Owens- Rating:
- 5.0
Customer did not leave a comment.
Nicole johnson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
TIMOTHY TATE- Rating:
- 5.0
The staff was so wonderful and even patient even when I had a problem. 100 percent best uhaul I have ever been too!!!
MARIA NEEDHAM- Rating:
- 5.0
Customer did not leave a comment.
WILLIAM SCHIMEK- Rating:
- 4.0
Customer did not leave a comment.
JAMES BERNAHL- Rating:
- 5.0
Customer did not leave a comment.
SCOTT WHEELER- Rating:
- 4.0
Customer did not leave a comment.
THOMAS RENO- Rating:
- 5.0
This store always fulfills my expectations
FRANKLIN CLINE- Rating:
- 4.0
Customer did not leave a comment.
IMELDA SCOTT-MORRIS- Rating:
- 5.0
We returned our truck and took pictures as requested then tried to finish up the process at home. It would have been nice to know up front the entire return process needs to take place at the time of drop off. I had the information sent to email, and required a hotspot to finish up the transaction.
CYNTHIA SMITH- Rating:
- 5.0
The staff were very courteous and helpful!
BECKY CZMYR- Rating:
- 5.0
Customer did not leave a comment.
Troy Jenkins- Rating:
- 4.0
Customer did not leave a comment.
Teresa Haley | Overall Experience- Rating:
- 5.0
The staff at this location was EXTREMELY helpful,and knowledgeable. They were friendly, courteous, and just plain good people! Very professional and a great experience!
KEVIN GADE- Rating:
- 5.0
Customer did not leave a comment.
TONYA KING- Rating:
- 5.0
Customer did not leave a comment.
Leigh Anne Van Houten- Rating:
- 3.0
I was supposed to be able to use the 24/7 pickup of the truck at 8:30am. The location did not do what they needed to do on their end to have that ready so when I got there at 8:20 to do the pickup process I kept getting a message that I had to wait until 9am when the location opened. The problem was we had people waiting on us to arrive with the truck to complete our move. We were on a tight schedule as it was and this put a wrench in our plans. I didn’t need the truck for the full four hours luckily. However the location did not offer to extend my rental time due to their error. I think that would have been a courtesy.
APRIL MILES- Rating:
- 5.0
The staff was super friendly and very knowledgeable and made small talk as if they’d known me for years. I will continue to utilize their location for my trailer rentals. And give a raise to the two women and the male that were working that night. Very nice.
GABRIEL GARNETT- Rating:
- 5.0
Customer did not leave a comment.
Tonya King | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Savannah Temple | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
STANLEY CHARLES- Rating:
- 3.0
Customer did not leave a comment.
MICHAEL CRAFTON | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Cathy Gilbert | Online Move In- Rating:
- 5.0
Thank you for your service
david hodskins | Overall Experience- Rating:
- 4.0
They only have one problem there and it is a woman that works there is so rude and ignorant,but everyone else was very friendly
Nicole Cross | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
CHRISTINE SAWYER | Overall Experience- Rating:
- 4.0
I was well pleased with my unit except it was on the second floor. Near the top of the stairs it was hard to grab the railing. I have used the vans and units in the future and if needed I will again.
annie bradley | Overall Experience- Rating:
- 5.0
I called to set up rental. The store must have been busy because the call went to the call center. They booked me at the wrong location after I was on hold for 10 min. I went to the store and booked in person.
SHENAN GILLELAND | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tearetha Plair | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Timothy Tasker | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
DENNIS ELSTON | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
DENNIS ELSTON | First Impressions- Rating:
- 5.0
the best in town
deJuana Thomas-henderson | First Impressions- Rating:
- 5.0
Steve the manager did a great job and was very friendly
Jesse Veach | Overall Experience- Rating:
- 2.0
Poor communication. Showed us storage we believed was smaller size when it was the more expensive size. When we signed the paperwork we were told it wasn’t what we thought and we would have to climb stairs to use the one we wanted. And the door to the building we were shown did not stay open, was difficult to get open and we were given the wrong code. Will not be back.
MICHAEL HICKEY | Overall Experience- Rating:
- 2.0
Customer did not leave a comment.
Marilyn powell | Overall Experience- Rating:
- 5.0
Everyone was great
CASSANDRA MIMS JORDAN | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Carol Smith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Mattie Kelt | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
William Landrith | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Charles Callahan | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Ervin Hill | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Angela Fults | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Robin Grant | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Crystal A Burton | Overall Experience- Rating:
- 3.0
Customer did not leave a comment.
Crystal Delgado | Overall Experience- Rating:
- 5.0
Staff was very helpful and friendly.
Carol Smith | First Impressions- Rating:
- 4.0
Customer did not leave a comment.
Lisa Nunn | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Edward Negron | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
Tim Wherley | Overall Experience- Rating:
- 1.0
Storage unit hot and damp, bugs,customers filth left behind in areas , security doors many times in the past would not close, truck went out on me last year at a ATM machine in bad neighbor all I wasn't charged for the last few blocks I was away from the U-Haul I was stranded there for over a hour blocking other customers those just a few my complaints I'm hopefully in a better apartment that I will not have to move any time so.
gene andrews | Overall Experience- Rating:
- 5.0
Darrell was great in helping me secure a storage unit
ken parsons | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Miguel Valente | Overall Experience- Rating:
- 5.0
Customer did not leave a comment.
katina jones | First Impressions- Rating:
- 5.0
The GM Steve and other employees at this location was very professional,and friendly.
Robin Stephenson | First Impressions- Rating:
- 5.0
Customer did not leave a comment.
Abhishek Verma | Overall Experience- Rating:
- 5.0
Everyone was absolutely wonderful! thank you so much for everything!!
marjorie Cox | Overall Experience- Rating:
- 4.0
Customer did not leave a comment.
Shaudae Preciado | Overall Experience- Rating:
- 5.0
We had a pleasant experience.
Micheal Tackett | Overall Experience- Rating:
- 4.0
The storage unit was very nice.
Linda Leingang | Overall Experience- Rating:
- 3.0
No problems
latoya bryant | Overall Experience- Rating:
- 4.0
Staff is always pleasant and helpful.
larhonda compton | Overall Experience- Rating:
- 5.0
Renting the U-Haul truck was a great experience I did not use the storage room so I can come in on it
Van Burn James | Overall Experience- Rating:
- 3.0
Staff helpful and nice fixed problems best they could
RACHELLE LEWIS | First Impressions- Rating:
- 5.0
Friendly customer service. Vehicle rentals went well and the UHAUL storage unit was convenient and helpful with my temporary storage needs.
Brian Smith | Overall Experience- Rating:
- 5.0
Great customer service!
Sharon Herron | First Impressions- Rating:
- 5.0
Keep the good work up.
Robert Jackson | Overall Experience- Rating:
- 4.0
No commu
Judith Parker | Overall Experience- Rating:
- 1.0
I got my storage unit key yesterday and by the time I gave them to my movers uhaul had added a second lock on my unit so we couldn't clear it out within the free 30 days
Caitlin Baughman | First Impressions- Rating:
- 5.0
Truly unbelievable people here. Seriously, never had better customer service in my entire life. I beyond happy, I am delighted with this location's service and professionalism. Please reward them all!
Michael Marino | Overall Experience- Rating:
- 5.0
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JOYCE GRIMMETT | Overall Experience- Rating:
- 3.0
I was pleased with it.
WILLIAM BURPEE | First Impressions- Rating:
- 5.0
Super nice people, very helpful
Bethany Doane | First Impressions- Rating:
- 2.0
The only problem I encountered was trying to rent a dolly. They needed a DL and all I have is an ID. Turns out my moving friend showed up with a dolly and it became a non-issue.
ELLEN MEIERKORT | Overall Experience- Rating:
- 4.0
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Mike Schwab | Overall Experience- Rating:
- 4.0
Some delays in obtaining storage pods. Otherwise, just great.
DONALD RICHARDS | Overall Experience- Rating:
- 5.0
Get Carlos to help you. He is the best! Knowledgeable and helpful
MARY WOLFLE | Overall Experience- Rating:
- 5.0
Everything was excellent as usual
Marilyn powell | First Impressions- Rating:
- 5.0
Somehow my order was lost and Carlos did everything to assure that the desk I had moved into storage was taken care of. I am in Texas and thanks to him the desk is safe and sound.
MARY WOLFLE | First Impressions- Rating:
- 5.0
:)
Qiana anderson | Overall Experience- Rating:
- 1.0
I called 2 times and asked for a manager to call me back and never once did they call
Hannah Johnson | Overall Experience- Rating:
- 2.0
It does not appear that Uhaul staff are well trained or informed in renting Ubox. This experience was nothing but a hassle from the beginning, and I am still waiting on clarification about final bill
Dougles Ave | Overall Experience- Rating:
- 4.0
Still waiting for email to confirm payment date, thank you
Lorronna Jackson | Reservation- Rating:
- 1.0
I called to pay my bill and U-haul lost my information. They cant find any record. This is not good as almost everything my wife and I own are in a unit. Very dissapointed and will not recommend them
eric viele | Overall Experience- Rating:
- 5.0
Very friendly and helpful.
Carroll Ford | Overall Experience- Rating:
- 2.0
Having storage one floor up without any elevator is quite a stupid idea.
Anubrat Baruah | Overall ExperienceAdditional Services at this Location
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