Very helpful happy with service
MICHAEL H | First ImpressionsCustomer Reviews for U-Haul Moving & Storage at State St
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Pretty straight forward and the pick up was Easy! Staff was kind & attentive
Silver MThe previous reviews made me nervous, but I walked right in and got taken care of! Thankyou!
Amanda JDash lights were on in the truck and the location was closed, so there was no one to check with.
Rachel MVery good service and very helpful w alot of questions I had asked
Rahesha DUnprofessional. The two men who were there, one old man and a young slim guy. The old man act like he fed up. The slim guy acting like he don’t know anything, how to help with anything. It’s a miscommunication between them when helping customers.
Amanda WThey need to orient all employees to customer service when it comes to doing online service if it were not for one who oriented me correctly and his treatment was excellent even at the time of returning the equipment
Yarizel DThe representative was helpful and breezy.
James GNice customer service
Mark SGreat customer service with the A smile and a whole Lotta laughter!!
Aisha DStaff was friendly and very helpful. Reserving what we needed was very easy and when we arrived for equipment pickup the staff was on lunch, but they interrupted their own lunch break to help us make sure everything was ready which speaks a lot to the dedication they have for their customers.
Don MThe one Afican Guy with the braids was very nice. He always in good spirits and very Nice!!!
Carolyn AI wish this location was a 24hr
Keana A | First ImpressionsHire individual's who have customer service skills and use them
douglas gThe people that work there were very very nice and And respectful and very quick
voncier wvery friendly staff
connie sSo convenient and the associate was so helpful!
Cherie SBest customer service! Friendly & fast Thank you
Leslie WThe gentleman (CSR) was very cordial and kind
ROBERT J | First ImpressionsN/A Srvice Rep was very friendly and comical. Enjoyed my experience.
Michael WMy first time driving a truck and was a bit of a learning curve but after that it was like driving a car.
Miguel MN/A
Willie OThe staff was nice and welcoming. Very much appreciated that. The truck smelled like a lot cigarettes though. It's not the staffs fault. Besides that, everything went smoothly! I've used U-HAUL's services about 3 times, and every time. It all went as planned! In the future, if I need U-HAUL's services again? I will not hesitate to be a repeat customer. Thanks so much!
Ger VStaff was very friendly! The van I rented was warmed up while checking out and the staff member was very concerned about making sure I did not slip on the snow and ice.
William FThe price of the U-Haul rental was extremely misleading, my U-Haul had a check engine light on
Cyen BThe gentlemen at this location were stellar and helped me and my family out big time. Just what I expected!
Keonte TMy experience with the crew at this location was exemplary. Staff were knowledgeable & accommodating. Thoroughly impressed.
Armstead TThe crew that I dealt with today (picking up & returning truck) were well informed & very professional. Will definitely choose this location again.
Armstead TI'm very please with this location always friendly and makes sure I receive what was required. Keep up the good work Gentlemens
Shenita DGreat customer service
Tamia HEmployees knowledgeable and experienced and friendly!!! I will be back.
kishon bThe guy was very rude over changed my card never explain anything just changed my card worst experience ever
Brea JI moved out of my storage unit in May/June 2023 and they did not close out my account but continue to charge me running up a bill and contacting me to continue to make payments, again instead of closing out the account. I don't understand why or how this happened, but I do plan to fight it because this is not the way you handle things and if I am telling you to close out the account that's in my name so that I am no longer charged, I don't understand why this business would refuse. I see that you can't expect much from a ghetto business that commits so many different forms of fraud. This is definitely fraud at its best and here I am with the short end of the stick having to pay all of this money back. It's very unfair and I could never understand something like this.
Kasheka L | Overall ExperienceThe drop off location did not report the trailer was returned at the arranged time but the information was not reported to scheduling. Consequently we were called to report the trailer was overdue by 4 hrs. It took several phone calls to straighten this out. Very annoying and disterbing.
bill lLike the courtesy conversation and they take their time to spend with you to get you what you need to go thank you very much
Antonienne GGood place to rent a U Haul I just didn’t like I couldn’t drop off after 7
Helen SStaff was great. Very helpful.
justin sGet cruise control on all of your vehicles it would make it easier for long distance
Richard JHaving only one person on staff on Saturday morning is not the way. Friendly dude working though.
Robert DThese were the only people try to help me get down to the bottom of trying to see why the truck wasn’t showing. It was the older African-American gentleman here that discovered they had me down as a one-way instead of a local.
Valecia SThe employees were quick and efficient. Pleasant experience. Took less than 10 minutes.
Charrie GMake checking in at drop off easier for people who do not know how or what to do when buisiness is closed.
Roxann HThe employees that waited on me were courteous and professional. They made sure every detail was presented.
Joe VNothing
Felicia NFix the bugs in the app. Taking pictures of the odometer but, they never uploaded for confirmation purposes.
Reginald JSuper nice ppl!!
NICOLE LNothing
Robert BHours listed online and in my reservation confirmation email listed hours till 10pm but storage access was closed.
Daniel M | First ImpressionsN/A
CORDERO S | First ImpressionsChris Marshal is a very rude person Your treated as tho you r on Crack or Sum other drug not Weed . I didn't like how I was talked to in recent conversation with Chris Marshal...My account is closed. I'm happy about that .
Bonnie J | Overall ExperienceThank you guys for your great customer service.
Sabrina T | Online Move Inthe guy Chris was great I'm a small time business our of a lawn care business & I use that to store my equipment, great climate control & safe.. As you can see life has been rough of us now and my business has been struggling & I work to better a father for all my children 🙏🏽 🤎 that's besides the point everything was amazing. unfortunately I lost it due to lack of funds supporting everything my family need but hey never give up This fight we help created will be won 1 day 💪 👍🏼 THANKS UHAUL
JOSIAH J | Overall ExperienceI would recommend more people to state street Love you Chris you're very understanding manager
Eric F | First ImpressionsThey storage that someone was already renting. I had hire the moving company to move my things and a job that was only a hour ending been 6 hours, and because the problem with Uhaul the moving company changed me double, I'm not happy with the outcome of the whole situation
Dean's D | First ImpressionsThe people were nice but could have communicated with me more clearly. Overall I’m very happy with my experience and the staff.
SAMANTHA S | First ImpressionsGreat service will use in the future.
Willie D | First ImpressionsI was told that I would get a free storage for a month I ended up paying for the storage he said he couldn’t give me a stores there for free I don’t think that it’s fair so I purchased the storage I’ve been purchasing trailers from you all for the last six months and I gets no free stores that’s not fair
Leon S | First ImpressionsThey are very nice people 😊
Simone D | Overall ExperienceThe staff and everyone at this place was always trying to find solutions. The manager even gave us her cell phone number, if there was any problems which is very professional. mice issues can be a problem. But you see so many traps at least there trying. Also the area can be rough were people come up and ask for money or to use your cell phone, but this is normal in a big city. Excellent job Uhaul continuing to try to satisfy the customer.
Brian G | Overall ExperienceHard to get in contact by phone
Rosa S | Overall ExperienceThanks for everything
kathleen o | First ImpressionsThe manager went above and beyond to make sure my needs was rooming care of
JAZZAMIN G | First ImpressionsGreat staff my experience they were all timely & curtious, the guys are very gentlemanly & friendly much appreciated 20th State Milwaukee Wisconsin!
New B | Overall ExperienceStaff was extremely helpful and friendly.
DAVID C | First ImpressionsNeeds better cleaners and better customer service reps.
Nayah D | Overall ExperienceYou overcharged me for my first month rent. The manager needs to call me back asap to have that resolved. Thank you!
Oghenetega A | First ImpressionsNo comments
francesca m | Overall ExperienceEveryone was friendly and helpful
Amber N | First ImpressionsConveniently Located. The Staff Always Friendly and Helpful. Definitely Would Use Uhaul Services Again and Recommend Their Services to Others.
alicia y | Overall Experiencestaff was very helpful and courteous thank you for great services
TERRI H | Overall ExperienceI was told the storage was big enough to move a couch into but it wasn't so I lost my furniture. Its not the size opening I was showed in the store.
Eboni D | Reservation*
ALBERT B | ReservationThanks for the help and using of your faucilty
Lynnetta W | Overall ExperienceThe unit I paid for had a lock on it. It took staff almost 3 hours to respond to get me another unit.
nikita g | ReservationOnce I arrived to the u it there was a lock on the one I was suppose to be using. I emailed and called. Someone was suppose to come cut the old lock. We’ve been waiting g for over1:45 min
nikita g | Reservation