Customer Reviews for U-Haul Moving & Storage at State St

5,410 reviews

2020 W State St   Milwaukee, WI 53233
(10 blocks west of Milwaukee County Court House on State ST, Ideal for Marquette University Street Parking only for this location)

(414) 933-7766

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(414) 933-7766

2020 W State St
Milwaukee, WI 53233
(10 blocks west of Milwaukee County Court House on State ST, Ideal for Marquette University Street Parking only for this location)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

The representative was helpful and breezy.

James Gannon 
Rating:
5.0

Customer did not leave a comment.

luis ramos 
Rating:
5.0

Nice customer service

Mark Seals 
Rating:
4.0

Customer did not leave a comment.

andrae bivens 
Rating:
5.0

Great customer service with the A smile and a whole Lotta laughter!!

Aisha Daniels 
Rating:
4.0

Customer did not leave a comment.

Joshua Torres 
Rating:
5.0

Customer did not leave a comment.

Michelle harper 
Rating:
5.0

Customer did not leave a comment.

Bosy Walker 
Rating:
3.0

Customer did not leave a comment.

david young 
Rating:
5.0

Customer did not leave a comment.

kathiria jurado 
Rating:
5.0

Staff was friendly and very helpful. Reserving what we needed was very easy and when we arrived for equipment pickup the staff was on lunch, but they interrupted their own lunch break to help us make sure everything was ready which speaks a lot to the dedication they have for their customers.

Don Monroe 
Rating:
5.0

Customer did not leave a comment.

Aisha Daniels  |  First Impressions 
Rating:
5.0

The one Afican Guy with the braids was very nice. He always in good spirits and very Nice!!!

Carolyn Arrington 
Rating:
4.0

I wish this location was a 24hr

Keana Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shareka Liddel  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Aisha Daniels 
Rating:
5.0

Customer did not leave a comment.

Koa Branch  |  Overall Experience 
Rating:
3.0

Hire individual's who have customer service skills and use them

douglas graham 
Rating:
4.0

Customer did not leave a comment.

Marcus Frost 
Rating:
5.0

Customer did not leave a comment.

jessica suggs  |  Overall Experience 
Rating:
5.0

The people that work there were very very nice and And respectful and very quick

voncier willis 
Rating:
5.0

Customer did not leave a comment.

Scot Barker 
Rating:
4.0

very friendly staff

connie smith 
Rating:
4.0

Customer did not leave a comment.

Tacelia Hickles-Mosby 
Rating:
5.0

So convenient and the associate was so helpful!

Cherie Swenson 
Rating:
4.0

Customer did not leave a comment.

denis serred 
Rating:
5.0

Customer did not leave a comment.

SILAS RIMMER 
Rating:
5.0

Best customer service! Friendly & fast Thank you

Leslie Williams 
Rating:
4.0

Customer did not leave a comment.

Serena Schroeder 
Rating:
5.0

Customer did not leave a comment.

STEVON MCCARVER 
Rating:
5.0

The gentleman (CSR) was very cordial and kind

ROBERT JOHNSON  |  First Impressions 
Rating:
5.0

N/A Srvice Rep was very friendly and comical. Enjoyed my experience.

Michael Waite 
Rating:
5.0

My first time driving a truck and was a bit of a learning curve but after that it was like driving a car.

Miguel Meza 
Rating:
5.0

N/A

Willie Oliver 
Rating:
4.0

Customer did not leave a comment.

Bethann Maclin 
Rating:
4.0

The staff was nice and welcoming. Very much appreciated that. The truck smelled like a lot cigarettes though. It's not the staffs fault. Besides that, everything went smoothly! I've used U-HAUL's services about 3 times, and every time. It all went as planned! In the future, if I need U-HAUL's services again? I will not hesitate to be a repeat customer. Thanks so much!

Ger Vang 
Rating:
5.0

Customer did not leave a comment.

Jaqesha Davis 
Rating:
5.0

Staff was very friendly! The van I rented was warmed up while checking out and the staff member was very concerned about making sure I did not slip on the snow and ice.

William Fink 
Rating:
5.0

Customer did not leave a comment.

Conswela Taylor 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Wildflower W  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Veronica collins 
Rating:
4.0

Customer did not leave a comment.

Cassandra Bell 
Rating:
3.0

Customer did not leave a comment.

Robert Jackson 
Rating:
3.0

Customer did not leave a comment.

Pearl Gaillard 
Rating:
5.0

Customer did not leave a comment.

Amy Berger 
Rating:
4.0

Customer did not leave a comment.

MICHAEL WILLIAMS 
Rating:
5.0

Customer did not leave a comment.

Sharon Staten 
Rating:
5.0

Customer did not leave a comment.

ANCHANET MARIE HARRISON 
Rating:
3.0

Customer did not leave a comment.

Chao Shi 
Rating:
1.0

The price of the U-Haul rental was extremely misleading, my U-Haul had a check engine light on

Cyen Bero 
Rating:
5.0

The gentlemen at this location were stellar and helped me and my family out big time. Just what I expected!

Keonte Turner 
Rating:
5.0

My experience with the crew at this location was exemplary. Staff were knowledgeable & accommodating. Thoroughly impressed.

Armstead Thompson 
Rating:
5.0

The crew that I dealt with today (picking up & returning truck) were well informed & very professional. Will definitely choose this location again.

Armstead Thompson 
Rating:
4.0

Customer did not leave a comment.

Timothy Berry 
Rating:
5.0

I'm very please with this location always friendly and makes sure I receive what was required. Keep up the good work Gentlemens

Shenita Dotson 
Rating:
4.0

Customer did not leave a comment.

James Johnson 
Rating:
5.0

Great customer service

Tamia Holifield 
Rating:
5.0

Employees knowledgeable and experienced and friendly!!! I will be back.

kishon barnes 
Rating:
1.0

The guy was very rude over changed my card never explain anything just changed my card worst experience ever

Brea Johnson 
Rating:
1.0

I moved out of my storage unit in May/June 2023 and they did not close out my account but continue to charge me running up a bill and contacting me to continue to make payments, again instead of closing out the account. I don't understand why or how this happened, but I do plan to fight it because this is not the way you handle things and if I am telling you to close out the account that's in my name so that I am no longer charged, I don't understand why this business would refuse. I see that you can't expect much from a ghetto business that commits so many different forms of fraud. This is definitely fraud at its best and here I am with the short end of the stick having to pay all of this money back. It's very unfair and I could never understand something like this.

Kasheka Lane  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kent Smith 
Rating:
5.0

Customer did not leave a comment.

Moira McSteen 
Rating:
5.0

Customer did not leave a comment.

JIMMY PFEIFER 
Rating:
4.0

Customer did not leave a comment.

Tameka Teasley 
Rating:
5.0

Customer did not leave a comment.

Amy Lou Berger 
Rating:
4.0

The drop off location did not report the trailer was returned at the arranged time but the information was not reported to scheduling. Consequently we were called to report the trailer was overdue by 4 hrs. It took several phone calls to straighten this out. Very annoying and disterbing.

bill lashovitz 
Rating:
5.0

Like the courtesy conversation and they take their time to spend with you to get you what you need to go thank you very much

Antonienne Gill 
Rating:
5.0

Good place to rent a U Haul I just didn’t like I couldn’t drop off after 7

Helen Smith 
Rating:
5.0

Customer did not leave a comment.

Yazzmien Aldridge 
Rating:
5.0

Staff was great. Very helpful.

justin strom 
Rating:
5.0

Customer did not leave a comment.

Seana mccottrell 
Rating:
5.0

Customer did not leave a comment.

Conswela Taylor 
Rating:
4.0

Get cruise control on all of your vehicles it would make it easier for long distance

Richard Jones 
Rating:
5.0

Customer did not leave a comment.

Bon Xiong 
Rating:
2.0

Having only one person on staff on Saturday morning is not the way. Friendly dude working though.

Robert Dwyer 
Rating:
5.0

Customer did not leave a comment.

Cedric Benson 
Rating:
5.0

These were the only people try to help me get down to the bottom of trying to see why the truck wasn’t showing. It was the older African-American gentleman here that discovered they had me down as a one-way instead of a local.

Valecia Suide 
Rating:
5.0

Customer did not leave a comment.

Darrian Davis 
Rating:
4.0

Customer did not leave a comment.

Prabhas Juvvanapudi 
Rating:
5.0

Customer did not leave a comment.

Simone Gray 
Rating:
5.0

Customer did not leave a comment.

Gchiann Robinson 
Rating:
5.0

The employees were quick and efficient. Pleasant experience. Took less than 10 minutes.

Charrie Greenwood 
Rating:
5.0

Customer did not leave a comment.

gary moore 
Rating:
5.0

Customer did not leave a comment.

Jante Williams 
Rating:
5.0

Make checking in at drop off easier for people who do not know how or what to do when buisiness is closed.

Roxann Hoffmann 
Rating:
5.0

Customer did not leave a comment.

ramon davis 
Rating:
5.0

Customer did not leave a comment.

Myesha Brewer 
Rating:
5.0

Customer did not leave a comment.

William Finn 
Rating:
5.0

The employees that waited on me were courteous and professional. They made sure every detail was presented.

Joe Vowell 
Rating:
5.0

Customer did not leave a comment.

Felicia Hawthorne 
Rating:
5.0

Nothing

Felicia Northern 
Rating:
5.0

Fix the bugs in the app. Taking pictures of the odometer but, they never uploaded for confirmation purposes.

Reginald Johnson 
Rating:
5.0

Super nice ppl!!

NICOLE LEONARD 
Rating:
5.0

Customer did not leave a comment.

Kevin Baldwin 
Rating:
5.0

Customer did not leave a comment.

Randy Beavers 
Rating:
5.0

Customer did not leave a comment.

GINA SEAY  |  Overall Experience 
Rating:
5.0

Nothing

Robert Brooks 
Rating:
5.0

Customer did not leave a comment.

Kevin O'Brien 
Rating:
5.0

Customer did not leave a comment.

Robert Dixon 
Rating:
5.0

Staff went above and beyond to help with drop off.

Eli Striegel 
Rating:
5.0

Customer did not leave a comment.

Demetrius Keys 
Rating:
5.0

Forgot his name but he was definitely joyful checking in & checking out

Mary Brooks 
Rating:
4.0

Customer did not leave a comment.

Angela Young 
Rating:
5.0

Customer did not leave a comment.

AMANDA CARTER 
Rating:
4.0

Customer did not leave a comment.

Jose Ruiz 
Rating:
5.0

Customer did not leave a comment.

Diego Martin 
Rating:
5.0

Easy and smooth. The only issue I had was at the end of the rental. It was unclear what I was supposed to do because the posted sign said to wait in your vehicle but nobody ever came to release me. I waited for a few minutes before getting out. I had to find a technician to confirm that it was ok to leave and I didn't have to do anything further to check out.

Olivia Algiers 
Rating:
3.0

Customer did not leave a comment.

Breanna Schmoldt 
Rating:
1.0

Customer etiquette needs improvement with the way they talk to individuals, the cleanliness of your facility is not exceptable, smells bad. The time of performance for the workers James Preston and or romello last name ?, Something's you just don't say to patriots. Customer should not be spoken to the way they have spoken to me.

delores isreal 
Rating:
5.0

Customer did not leave a comment.

ARTRELL WEBSTER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mary Ann Powell  |  Overall Experience 
Rating:
3.0

Hours listed online and in my reservation confirmation email listed hours till 10pm but storage access was closed.

Daniel Mulroy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamira Johnson  |  First Impressions 
Rating:
5.0

N/A

CORDERO STANDLEY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tashawnee penass Kaquatosh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maletha Jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

melissa hale  |  First Impressions 
Rating:
3.0

Chris Marshal is a very rude person Your treated as tho you r on Crack or Sum other drug not Weed . I didn't like how I was talked to in recent conversation with Chris Marshal...My account is closed. I'm happy about that .

Bonnie J Berry  |  Overall Experience 
Rating:
5.0

Thank you guys for your great customer service.

Sabrina Turner  |  Online Move In 
Rating:
5.0

the guy Chris was great I'm a small time business our of a lawn care business & I use that to store my equipment, great climate control & safe.. As you can see life has been rough of us now and my business has been struggling & I work to better a father for all my children 🙏🏽 🤎 that's besides the point everything was amazing. unfortunately I lost it due to lack of funds supporting everything my family need but hey never give up This fight we help created will be won 1 day 💪 👍🏼 THANKS UHAUL

JOSIAH JOHNSON  |  Overall Experience 
Rating:
5.0

I would recommend more people to state street Love you Chris you're very understanding manager

Eric Fayne  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alphonso Hughes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AARON QUINCY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AARON QUINCY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Leon Smith sr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Kentle  |  Overall Experience 
Rating:
1.0

They storage that someone was already renting. I had hire the moving company to move my things and a job that was only a hour ending been 6 hours, and because the problem with Uhaul the moving company changed me double, I'm not happy with the outcome of the whole situation

Dean's Data Center  |  First Impressions 
Rating:
4.0

The people were nice but could have communicated with me more clearly. Overall I’m very happy with my experience and the staff.

SAMANTHA SCANTLIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jacquana Lichman  |  First Impressions 
Rating:
5.0

Great service will use in the future.

Willie Dewberry  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Barnes  |  First Impressions 
Rating:
3.0

I was told that I would get a free storage for a month I ended up paying for the storage he said he couldn’t give me a stores there for free I don’t think that it’s fair so I purchased the storage I’ve been purchasing trailers from you all for the last six months and I gets no free stores that’s not fair

Leon Smith sr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEENAN FORTNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDDIE FORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDDIE FORD  |  First Impressions 
Rating:
3.0

They are very nice people 😊

Simone Davis  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Anita Blake  |  Overall Experience 
Rating:
4.0

The staff and everyone at this place was always trying to find solutions. The manager even gave us her cell phone number, if there was any problems which is very professional. mice issues can be a problem. But you see so many traps at least there trying. Also the area can be rough were people come up and ask for money or to use your cell phone, but this is normal in a big city. Excellent job Uhaul continuing to try to satisfy the customer.

Brian Grabowski  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marta Torres  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Latonya Cannon  |  First Impressions 
Rating:
5.0

Hard to get in contact by phone

Rosa Sostre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamecia Williams  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Ayisha Jaffer  |  Overall Experience 
Rating:
5.0

Thanks for everything

kathleen oneal  |  First Impressions 
Rating:
5.0

The manager went above and beyond to make sure my needs was rooming care of

JAZZAMIN GREEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALBERT BROWN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peter Theobald  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

terry odom  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID CRAWFORD  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Elizabeth Hilsinger  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Arlene Carter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Arlene Carter  |  First Impressions 
Rating:
5.0

Great staff my experience they were all timely & curtious, the guys are very gentlemanly & friendly much appreciated 20th State Milwaukee Wisconsin!

New Blood Covenant  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and friendly.

DAVID CRAWFORD  |  First Impressions 
Rating:
3.0

Needs better cleaners and better customer service reps.

Nayah Dowell  |  Overall Experience 
Rating:
1.0

You overcharged me for my first month rent. The manager needs to call me back asap to have that resolved. Thank you!

Oghenetega Anene Maidoh  |  First Impressions 
Rating:
5.0

No comments

francesca moralez  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful

Amber Norman  |  First Impressions 
Rating:
5.0

Conveniently Located. The Staff Always Friendly and Helpful. Definitely Would Use Uhaul Services Again and Recommend Their Services to Others.

alicia young  |  Overall Experience 
Rating:
5.0

staff was very helpful and courteous thank you for great services

TERRI HARRIS  |  Overall Experience 
Rating:
2.0

I was told the storage was big enough to move a couch into but it wasn't so I lost my furniture. Its not the size opening I was showed in the store.

Eboni Dodd  |  Reservation 
Rating:
5.0

*

ALBERT BROWN  |  Reservation 
Rating:
5.0

Thanks for the help and using of your faucilty

Lynnetta Watson  |  Overall Experience 
Rating:
1.0

The unit I paid for had a lock on it. It took staff almost 3 hours to respond to get me another unit.

nikita godbolt  |  Reservation 
Rating:
1.0

Once I arrived to the u it there was a lock on the one I was suppose to be using. I emailed and called. Someone was suppose to come cut the old lock. We’ve been waiting g for over1:45 min

nikita godbolt  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Self-Storage

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  • Propane

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