Customer Reviews for U-Haul Moving & Storage at State Line

2,182 reviews

5005 N State Line Ave   Texarkana, TX 75503
(Just South of I-30 on Stateline Ave, Next to McDonalds on Stateline Ave)

(903) 832-5073

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(903) 832-5073

5005 N State Line Ave
Texarkana, TX 75503
(Just South of I-30 on Stateline Ave, Next to McDonalds on Stateline Ave)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Matthew Laleme 
Rating:
5.0

Laura is very professional and easy to work with.

James Curtis 
Rating:
4.0

Nice facility. It took a bit to find someone to help, but once I did they were helpful.

Michael Sant 
Rating:
5.0

Great service!

LOIS SKINNER 
Rating:
5.0

They also have a store with affordable options that i ended up needing and didn’t break the bank to buy it there. The staff appeared to be pretty active and responsive. Extremely helpful because of available resources such as flat carts/h carts, many options to rent items. I ran into minimal issues and they were so quick to deal and resolve my issues by giving me options to choose and showing me what was available and not judging me for whatever reason.

Jaclyn Poole  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brittany Murriette 
Rating:
5.0

Customer did not leave a comment.

Sam Redfearn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jacquelyn Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Sewell 
Rating:
4.0

Customer did not leave a comment.

Richard Payne 
Rating:
5.0

Customer did not leave a comment.

Terri Whitt 
Rating:
5.0

Well managed business location

Doug Minor 
Rating:
5.0

Customer did not leave a comment.

Ronald Dunn 
Rating:
5.0

Customer did not leave a comment.

Debra Shissler 
Rating:
5.0

Customer did not leave a comment.

levi Thomas 
Rating:
5.0

Thanks again!!

Richard Person 
Rating:
5.0

Customer did not leave a comment.

Chadwick White 
Rating:
5.0

Customer did not leave a comment.

Sarah Propps 
Rating:
5.0

Customer did not leave a comment.

Mary Lewis 
Rating:
4.0

Customer did not leave a comment.

CHRISTINA Gonzalez 
Rating:
5.0

Customer did not leave a comment.

Morgan Murphy 
Rating:
5.0

Customer did not leave a comment.

John Martin 
Rating:
5.0

Customer did not leave a comment.

VONTREKA PEARSE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emanuel Wideman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Milayne williams 
Rating:
2.0

Customer did not leave a comment.

Brittany Sloan 
Rating:
5.0

Customer did not leave a comment.

Greg Cordray 
Rating:
5.0

Great

jason cook  |  First Impressions 
Rating:
5.0

No improvements. Everything was fine. I haven't used u haul in over 10 years and I'm happy to report the prices haven't changed. Very affordable. I only need the truck for a few hours and I got everything done I needed to get. Will definitely use again when I need to move

Xavier Kendricks 
Rating:
5.0

Every employee I dealt with very good. Samantha was great…!

JERRY HENSLEY  |  Overall Experience 
Rating:
5.0

Excellent experience. Employees were very personable

Carolyn Brown 
Rating:
5.0

On February 16, 2024, my family and I drove to U-Haul Moving & Storage at State Line to pick up my rental. Upon check-in, I was asked: Do you have a credit card? In my mind, I was asking myself why I needed a credit card because the reservation stated to bring the same card that I used to reserve the van. I had to drive back home to retrieve it because I did not bring my wallet (my fault). Once I returned, I was given the wrong key after finishing the checkout. I remained neutral, and Samantha resolved the issue. The next day, I returned the rental, despite renting for 48 hours. Unfortunately, I could not find a person on-site to check me out. I looked all around. Even asked others if they were a worker, despite this person minding his or her business while attending to his or her storage. Because I did not know the Worker's whereabouts, I parked the "Van," and then dropped the keys in the night box at 5:30 p.m. By Saturday night, February 17, 2024, I was not in a pleasant mood because my rental remained unchecked in, despite receiving an inaccurate receipt after calling to speak to someone in the store(unreachable), so I was connected to Gabriella. I called another attempt on Sunday. The same thing occurred. The person in the store was unreachable, so I was connected to Kourtney. Kourtney was very supportive during the business ordeal. The issue was finally eliminated. The van was checked in, and then I received an accurate receipt. Thank you Kourtney for your voice, it helped a lot. With appreciation,

Mashika Lomax 
Rating:
5.0

Customer did not leave a comment.

Ralph Shoptaw 
Rating:
5.0

Customer did not leave a comment.

Jennifer Smith 
Rating:
5.0

The new manager there was very caring and helpful with the needs. One of the nicest people I’ve ever met. Say again thank you

Willie Smith  |  First Impressions 
Rating:
1.0

The deposit we were told would go back into our bank account didn't in fact go back into our account. I paid to rent the truck, the returned in the same condition as when I rented, and I should have gotten the entire back.

Evelyn Menchue 
Rating:
5.0

I rented two trailers in the past couple of weeks. Laura at the State Line Texarkana location was awesome at helping me out. My new go-to location eventhough it is not the closest to my house.

Daniel Melo 
Rating:
5.0

People were very friendly. Service was great!

Michael Mugno 
Rating:
4.0

The rep that assisted me was very helpful

linda cleven 
Rating:
4.0

Customer did not leave a comment.

Linda Kimball 
Rating:
5.0

Always available when we need them

billy roberts 
Rating:
5.0

Customer did not leave a comment.

JAMES PARKER 
Rating:
5.0

Nothing. Everything was great and the worker was nice and friendly

Sercetta Williams 
Rating:
4.0

Customer did not leave a comment.

FLOYD COLEMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Little 
Rating:
5.0

SAM was very friendly and helpful !!

Asha JACOB 
Rating:
5.0

Customer did not leave a comment.

Daphne Beard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles Snowden 
Rating:
5.0

Customer did not leave a comment.

Scott Maddox 
Rating:
5.0

Several people helped me through all the experience. Great help.

JERRY HENSLEY 
Rating:
5.0

Customer did not leave a comment.

danielle Coleman 
Rating:
5.0

Customer did not leave a comment.

danielle Coleman 
Rating:
5.0

Customer did not leave a comment.

Kirsten Smith 
Rating:
5.0

Continue present services. I was amazed at how clean the property is kept. Even more impressed with the fact that job was completed in the time stated at start, even with doing a little extra work checking some fuses for me. Thanks to all involved.

ROBERT SHAW 
Rating:
5.0

Everyone at this State line location is so friendly and go above and beyond. It is not like any other location in the area!

Barbara Walker 
Rating:
3.0

Customer did not leave a comment.

LaMonte Ward  |  Online Move In 
Rating:
3.0

N/A

LaMonte Ward 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Howard  |  First Impressions 
Rating:
3.0

I ended up with another option so did not need storage facilities. Pries were extremely high and access was too involved. I preferred a drive up storage instead of carrying my items down a long haul.

Shirley Hester  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kalebra Dixon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

April Summers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Laleme 
Rating:
5.0

Customer did not leave a comment.

glora unah  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Kurtz 
Rating:
4.0

Customer did not leave a comment.

Shirley Hester 
Rating:
1.0

Storage facility itself was fine. My issues is with the manager Melissa. I have seen several reviews and she is just down right not a nice person. Any encounter with her is hateful and rude or ugly looks. I am not sure how she even is in a manger role let alone still working for company with how many bad reviews she has. She has definitely run us off. She also told her the facility back in June would be fully accessible within a few weeks but I believe it’s just now becoming fully accessible. But still not open 24/7 like stated. The biggest issue is Melissa and how uncomfortable and rude she is. We took our business elsewhere. We hope Uhaul will take theses complaints against this manager , I can only imagine how she treats her employees if she treats customer so ugly.

SHAWN DRODDY  |  Overall Experience 
Rating:
5.0

The staff made dropping the truck off seamless and easy

David Dillard 
Rating:
5.0

Customer did not leave a comment.

Shane Dyess 
Rating:
5.0

Always return to this location

MICHAEL WORD 
Rating:
4.0

Customer did not leave a comment.

Demarcus Sherrod 
Rating:
3.0

Seen multiple roaches before moving my stuff in, unfortunately didn’t have a choice and was out of time or I would have moved my stuff elsewhere

PAISHANCE SOILEAU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Stephen Nipper 
Rating:
3.0

On occasion, I felt unsafe.

Merry Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shardae Taylor 
Rating:
5.0

I have dropped equipment at this location several times and the staff are always friendly and helpful. The location is always very clean and organized

David Johnson 
Rating:
5.0

Customer did not leave a comment.

dan Johnson 
Rating:
5.0

Customer did not leave a comment.

Darius Blake 
Rating:
5.0

Thanks for your service Appreciate you

Sabrina Floyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Cave 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH POWELL  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Megan Campbell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tyiesha Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leticia Contreras 
Rating:
5.0

The truck wouldn’t start and the tow truck was an hour away. Eventually someone else ended up giving me a jump

Lanaysha Grigsby 
Rating:
5.0

Customer did not leave a comment.

RONALD BEARDEN 
Rating:
5.0

Customer did not leave a comment.

Tyiesha Williams 
Rating:
5.0

Customer did not leave a comment.

Norman Hoyle 
Rating:
1.0

Staff was rude had no customer service skills what so ever. Didn't do a walk around of the equipment just handed the keys over and told me " it's parked on the side." I was handed the wrong keys at first when I went back in the lady at the counter asked me, "what now?" When I told her I was handed the wrong keys she huffed and rolled her eyes. Didn't even bother to apologize for the mistake. I will not rent here again.

Sarha Goode 
Rating:
3.0

Customer did not leave a comment.

Randy Inmon 
Rating:
4.0

Customer did not leave a comment.

Leah Johnson 
Rating:
5.0

Nothing they were great !

TIMOTHY TOLLESON 
Rating:
5.0

Everything went great very friendly staff

Keith Overturf  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LEO GREENE 
Rating:
5.0

Customer did not leave a comment.

Genevieve Link  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michelle Cooper 
Rating:
5.0

Satisfied

Shanika Dancer  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ryan Reggio 
Rating:
5.0

Customer did not leave a comment.

Paul Goodchild 
Rating:
5.0

Everything went smooth and Great! The lady that attended to my needs was very helpful and Great at her job. Thanks again

Tyiesha Williams 
Rating:
2.0

Customer did not leave a comment.

Denecia Mitchell  |  Overall Experience 
Rating:
5.0

N/A

Rita Strickland 
Rating:
5.0

Customer did not leave a comment.

VANESSA BRADLEY 
Rating:
4.0

Customer did not leave a comment.

MAKESHA WILKERSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orenthal Tidwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Orenthal Tidwell 
Rating:
5.0

Customer did not leave a comment.

Ken King 
Rating:
5.0

Customer did not leave a comment.

Bennie Lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Watts 
Rating:
2.0

I needed the biggest utility dolly that I made for my reservation and it was not available

Tracy Sanders 
Rating:
4.0

I was going to sit down in the chairs in the waiting area while they checked in the truck I rented, but they were absolutely filthy. Everything else about the experience was fine. Seriously...throw those chairs out and drop a couple hundred bucks on new ones.

JOHN BUNCH 
Rating:
5.0

Customer did not leave a comment.

Ira Love 
Rating:
5.0

Customer did not leave a comment.

Josh Maes 
Rating:
5.0

Customer did not leave a comment.

Larry Robinson  |  First Impressions 
Rating:
3.0

The truck I used to move and my storage unit were good, no issues there. The issue is with the manager Melissa, everytime I come in she has a horrible attitude and she’ll see you waiting and won’t acknowledge you. Her customer service skills need some work.

Erin Smith 
Rating:
3.0

Yes but it takes to long getting deposit back and charges for the rental

Terri Vanantwerp 
Rating:
1.0

Website shows self storage hours until 10pm. THEY CLOSE AT 5!! The staff is lazy and rude. The manager took 5 days to remove a lock that was mistakenly put on my unit and got ugly when I was upset. Very unprofessional and way over priced for non climate controlled, no bay doors working, and no good hours for access in the evenings when MOST people are off work

Joey Worrell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MAKESHA WILKERSON  |  First Impressions 
Rating:
5.0

they were very nice and helpfull

william kennintgon 
Rating:
5.0

Customer did not leave a comment.

Cleophus Neal jr. 
Rating:
5.0

Everything was awesome

Yvon Gray 
Rating:
5.0

Customer did not leave a comment.

Robert Reeve 
Rating:
5.0

Took less than 5 minutes. Thank you.

VALERIE COLVIN 
Rating:
1.0

Our bill was never what we was told it would be there was oil all over place once they cut out lock off and replaced it with there's we decided to move out and made us pay for a new lock that we didn't need !!! That's stealing money

Jennifer Stone  |  Overall Experience 
Rating:
4.0

Got home to check air pressures & noticed the right side tire was bald! Very disappointed

timo geary 
Rating:
5.0

Customer did not leave a comment.

Don Hines 
Rating:
5.0

Had a problem with the tow dolly. When the wheels were placed on the dolly the right ramp would not go up to where the locking pin engaged. When looking underneath the front of the unit it was noticed that there was a loose piece of metal that hung down. Luckily I was not alone and the other person with me held the metal up and it allowed me to advance the ramp and engage the locking pin. I notified the person on return and showed them so they could have it repaired.

JAMES CAMPOLIETO 
Rating:
5.0

The team that helped me hook up and remove the trailer were excellent. Great service all around and they should be commended!

Timothy Arnold 
Rating:
5.0

All good

Robert William Gardner 
Rating:
5.0

Customer did not leave a comment.

Paula Perticone 
Rating:
5.0

Customer did not leave a comment.

Mima Haley 
Rating:
3.0

Customer did not leave a comment.

Matthew Rhea 
Rating:
4.0

The back parking lot where they keep the trucks was flooded my car was to low to even drive back there so we had to walk and we were soaked

Larita Willis 
Rating:
5.0

Keep up the good work!

reuben adams 
Rating:
4.0

Have used this location multiple times in the past. They always get me in and out very quick.

Kipchoge Gilmore 
Rating:
5.0

Everything and everyone was great!

TEVIN HOLLINS  |  First Impressions 
Rating:
5.0

The facility on State Line in Texarkana, AR/TX is very clean. The staff are always helpful and polite. I have recommended this storage facility to many people and I know a few have used it at my urging. I am grateful to have such a clean and well-maintained storage facility easily accessible to me.

PATRICIA HYDE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCES MOORE  |  Overall Experience 
Rating:
2.0

The second floor is a joke to get to. I had to down two long halls through 2glass doors then to the elevator to get where I needed to go. The carts were not long enough to get hardly anything on them. I took forever to get the truck unloaded. Don’t think I would recommend any to get one on the 2nd floor.

Marla Wilcher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tammy bingham  |  First Impressions 
Rating:
3.0

My wife and I thank you

Tully Graves  |  First Impressions 
Rating:
5.0

staff was always helpful

MARY CHANDLER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mary Basham  |  Overall Experience 
Rating:
1.0

Rats

BOBBIE MANN CARUSONE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ROY CLIFFORD VARLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DESTINY UGO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Brown  |  First Impressions 
Rating:
5.0

Super clean and maintained

Randall Higgins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

British Crawford  |  Overall Experience 
Rating:
5.0

Great experience and amazing facility. Clean well lit and safe.

James Whitmore  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Morgan MCcloskey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Masterson  |  Overall Experience 
Rating:
5.0

Good

James Clem  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA GRAHAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Masterson  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Tandra Pondexter  |  First Impressions 
Rating:
1.0

I had a horrible experience with the assistance manager. I did not rent the storage due to the fact she place me all the way at the back of the storage building, where she claim the doors at the back did not work nor did she have a different storage she could provide. I called uhaul customer service and was informed that it was several storage units available. The assistant manager is a straight racist pill popper. I will never refer anyone to this location and will write a bad review. It is sad she charged me 160 for a deposit for 4 hours of usage.

Tandra Pondexter  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TYANN ELLISON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

TYANN ELLISON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRENDA GRAHAM  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH POWELL  |  First Impressions 
Rating:
5.0

Good service

Jeremy Carlin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melanie Jenkins  |  Online Move In 
Rating:
4.0

My experience was good just the distance having to my all my stuff to storage from my trail to carts to my storage a lot of work wish it were set up different to where I could go right up to it, other wish serves was good places was clean and nice.

SARAH MCNEA  |  First Impressions 
Rating:
3.0

Do t like that Im not able to use Uhaul trucks any longer & takesfor ever to get to customer service

Rose Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kyarrin Betts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy Warren  |  Online Move In 
Rating:
4.0

Great customer service 👏

Emanuel Wideman  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Shakina Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nitin Thakkar  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

SHANICE JOHNSON  |  Overall Experience 
Rating:
5.0

I actually moved out on May 28th not June 13th. But other than that my experience with the staff and facility was wonderful. Easy and quick move in/uhaul rental. Helpful and friendly staff.

RAVEN SMITH  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Vincent Ligon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Merry Williams  |  Overall Experience 
Rating:
4.0

Would be nice to have a 24:7 access to storage.

SHAWN DRODDY  |  First Impressions 
Rating:
5.0

I experience Excellent Customer service at this location. The staff was very knowledgeable, helpful and friendly.

jeanett thomas  |  Overall Experience 
Rating:
5.0

Everything was awesome they did a great !

CHICARDOR WALKER  |  First Impressions 
Rating:
4.0

Office personal was very friendly and welcoming.

LYLA YATES  |  Overall Experience 
Rating:
5.0

Great people always helpful.

Ken King  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Sandra Fulce  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

donald ward  |  Overall Experience 
Rating:
5.0

I love the high security

ALOURA MORTON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kentraile Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MAKESHA WILKERSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

RONEISHA CARTWRIGHT  |  Overall Experience 
Rating:
5.0

Great Staff Thank you

Sabrina Floyd  |  First Impressions 
Rating:
5.0

Good job , been using u haul over 35 years !

DARRYL DORSEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasmine baker  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Angela Hamilton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARTHA ARPS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MELISSA CAMPBELL  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Desiraye Purifoy  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Desiraye Purifoy  |  First Impressions 
Rating:
5.0

Melissa, and her staff made moving to a new city a lot easier! Moving itself is hard… so when you meet people that go the extra mile just to be helpful, it’s such a blessing! They have been a blessing. Melissa even helped with getting someone to unload my truck! I’m thankful and feel like I’ve made friends!!! Thank you!!!

Cynthia Hill  |  First Impressions 
Rating:
5.0

Please keep up the good work

mary Basham  |  First Impressions 
Rating:
4.0

Too slow. Made reservations online. Facility claimed no reservations but had space. Why bother w online ?

Sandra Fulce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joey Worrell  |  First Impressions 
Rating:
3.0

The lady in the building was very aggressive and made me feel so uncomfortable and I was already in a frustrating situation but I’m glad the online was available

Nydria Gilchrist  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANTHONY STEWART  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Charles Mosby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zachary Looney  |  Overall Experience 
Rating:
3.0

Need to have access to storage building after hours.....hours r not good for me

Rose Jones  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

MARY NELSON-DAVIS  |  First Impressions 
Rating:
5.0

Very friendly staff

Elizabeth Howard  |  First Impressions 
Rating:
1.0

You guys need to correct that issue with the access hours at your Texarkana Texas state line store on State Line because you can only access during store hours and it clearly says 5am to 10pm for Access gate from your emails and texts and when I called something to very got there at 8pm and couldn't access same place to return in truck was going to leave it so that I would be done but unfortunately had to return to unload at 7:30am just to access storage then unload and back out to return truck in same drive

Rebecca Henson  |  Online Move In 
Rating:
5.0

All the staff had good customer service

tarrell tyler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Eureka Caldwell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Angela Rubey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Tankersley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PAUL EARL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICIA HYDE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chelsea Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jasmine Dansby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DERRICK CARSON  |  Overall Experience 
Rating:
5.0

In the almost four years I have overseen a storage unit for my brother, Melissa and her staff have always been courteous, professional and nice. On move out day, October 5, three employees were especially nice; the woman who checked me out; Laura; then two employees that were working in the actual storage unit building, Chasity and Mary actually helping my daughter and I lift our last piece of furniture into our truck. It was a wonderful experience and I would recommend this specific State Line facility to anyone. In the past years, I have also rented U-Haul Trucks and moving Vans from this location and it has always been a seamless, easy process. The Stateline U-Haul location is the best one in town. I know, because I used several storage facilities years ago when I was a pharmaceutical sales rep. Much success.

Heidi Adams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christi Clemons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

British Crawford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA BROWN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Sepcic  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Debra Briggs  |  First Impressions 
Rating:
5.0

Friendly and helpful staff. Very well maintained, and plenty of carts.

NATHAN LAMB  |  First Impressions 
Rating:
5.0

Outside appearance and inside of facilities was very clean and neat. Very professional and helpful.

ruby btler  |  First Impressions 
Rating:
1.0

I was not moved out when I left storage causing me a hassle to get my money returned. I will be going elsewhere from now on. Please remind your employees personal phone calls should not be continued when a customer entetes your store. Very unprofessional!

KIMBERLY LOPEZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHEREE MARTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHANICE JOHNSON  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Demeris Hodges  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

LaMesha Wimley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

himmie brown  |  First Impressions 
Rating:
3.0

A little high but I had to have a storage unit

Shelia Payne  |  First Impressions 
Rating:
1.0

I traveled 250 miles one way to pick up my belongings before 10 pm at 9 pm I couldn’t get into my storage for some reason. I called mellisa west the GM and she said there was no access allowed because of some sort of camera issues. She offered no remorse or solution. I had to stay the night and get a hotel room for me and my family. At 7 am when uhaul opened up I seen mrs west she was very unprofessional and had no intention on helping me or my family as she walked around with some other lady who worked for uhaul. Overall I will never use uhaul again from this facility. I am shocked mrs west is even a GM she definitely needs some retraining courses.

chris macbeth  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DEIRDRE JORDAN  |  Overall Experience 
Rating:
5.0

Great staff

Ronald Dunn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

GINNA ALFORD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Melba Glover  |  First Impressions 
Rating:
2.0

The lady that rented us the unit was rude. We booked in line in climate controlled and she gave us a small one and not climate controlled. It was smaller than we booked. I was very angry with her. But when we left she was gone and other ladies were nice. Really nice

Casondra Classon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MAKESHA WILKERSON  |  First Impressions 
Rating:
5.0

Staff was great! Great team and service. Price is high.

josh halper  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

KIMBERLY LOPEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TONY BLAND  |  Overall Experience 
Rating:
4.0

First impression of a customer based on looks is always well to show and tell. Other than that this retired army veteran of combat is tired.

MICHAEL SCHAEFFER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DERRICK CARSON  |  First Impressions 
Rating:
5.0

Loved it.

TIMOTHY WILLIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kelly Trogstad  |  First Impressions 
Rating:
5.0

Gentleman was excellent help! Need to hang onto him!

Ken King  |  First Impressions 
Rating:
5.0

Convenient location for me indoor climate controlled Good facility

Burns Barr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LATALIA MONTGOMERY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Williams  |  Overall Experience 
Rating:
5.0

Can’t remember the girls name that helped me but she was awesome!! Her and the other person was very friendly! And very helpful. Thank you!

SHEILA AGEE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sylvia Bowery  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Broderick Lott Caldwell  |  Overall Experience 
Rating:
5.0

Johnathan went above and beyond to help to make sure we were taken care of. His customer service skills are perfect. He's always super friendly and has a great attitude. And if he can't answer a question he finds someone who can. He's great. Thank you Johnathan

Ivan Schwaller  |  First Impressions 
Rating:
3.0

I haven't moved in my stuff yet, today I will be though. However, I did go up there a day early just to see where it was located. I didn't catch the lady that helped me name, but she was very helpful. She even took me right to my unit, just to show me where it was at, without me even asking her too. Overall, all the staff I came in contact with, was very very helpful and nice.

Samantha Zoss  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Orlando Luckey  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

linda chambers  |  Overall Experience 
Rating:
5.0

Very pleased with facility.

Debera Green  |  Overall Experience 
Rating:
5.0

Melissa is amazing! You employ a priceless commodity for your company. Treat her as such!

MICHAEL OVERMAN  |  Overall Experience 
Rating:
5.0

Friendly staff. Easy access. I especially liked that, in order to get to the storage rooms, one had to go through the U-Haul bays. That added layer of security is why I chose this location to store my belongings between moves.

Patricia HYde  |  Overall Experience 
Rating:
5.0

Good staff and knowledgeable.

George Deba  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MONIQUE FLORENCE  |  First Impressions 
Rating:
5.0

Great service. Facilities are extremely secure and exceptionally clean. Staff is very helpful.

David Plunk  |  First Impressions 
Rating:
5.0

Great customer service!!

Gwendolyn Summers  |  First Impressions 
Rating:
5.0

Great access to storage. Thank you

Francois Etienne  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTHONY LUMP  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

skilar owens  |  Overall Experience 
Rating:
5.0

Na

LAKYN RILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william saulsberry  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard weber  |  Overall Experience 
Rating:
5.0

To save money I moved to get a 10 by 20. If it wasn't for that I would still enjoying your service....Thxs. a bunch!!

Vanessa george  |  Overall Experience 
Rating:
1.0

I rented a storage from this unit on Saturday, they knew I lived 3 hrs away and was bringing a uhaul back with a load of stuff on Sunday. We Drive all the way here to unload a 26ft uhaul and a truck load and upon arrival the units were closed and could not be accessed!! We called to ask to get in they told us they were only opened during open business hours and we would have to wait to unload when they were open again!!! They never explained when we rented the unit that it wasn't 24 hrs!! Had to rent another storage from a different place in order to unload and return uhaul!!! Very disappointed!!!! Will never use again!!

hazel jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brenda williams  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tracy Spearman  |  Overall Experience 
Rating:
5.0

I had a wonderful experience except for my last day picking up my stuff there is and enter area and and exit area for vehicles to get in the building park and get to their unit well the entrance was blocked by an empty uhaul truck and another truck parked next to it making it impossible to drive around when I asked a lady how I would get in she gave me attitude saying you have to go through the exit I did not like the attitude nor did I like having to drive through the exit when I was about to pull around the corner and enter the exit door a truck was coming out I’m in a tiny car that’s so dangerous it’s an exit for a reason giving this being my only issue I’m not to upset however I would like that maybe your establishment think about parking the vehicles out of the way of the entrance during the hr we are allowed to visit our unit going through the exit is dangerous and not professional my overall experience was great I’m glad every other time I went there I felt with a different lady then the one on my last day

Jasmine Campbell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ENNIS ALLEN III SMITH  |  First Impressions 
Rating:
5.0

Staff was always attentive and friendly from check-in to check out. I was very compressed.

charles cameron  |  Overall Experience 
Rating:
5.0

I will always use U-Haul there is none better, I appreciate your services. Thank You.

Obie Jacobs  |  First Impressions 
Rating:
5.0

Best U-Haul I have ever been to. I felt very safe and that was #1 priority for me. I highly recommend!

Charity Harris  |  Overall Experience 
Rating:
1.0

The staff wasn’t friendly

Tyann Ellison  |  Overall Experience 
Rating:
5.0

They were amazing and definitely went the extra mile for me during my move! Easiest part of my day was dealing with the ladies working at this facility!

Brian Nelson  |  First Impressions 
Rating:
5.0

The staff their treated me with the utmost respect. Not like the Hampton office where I didn’t feel welcomed at all.

Charity Harris  |  First Impressions 
Rating:
5.0

Everyone was extremely helpful and friendly, especially Jonathan. We moved across country and were very nervous about the whole thing, but they helped it go smoothly.

Cindy Sanders  |  Overall Experience 
Rating:
2.0

Cost way too much. Manager is very rude and unhelpful. Had to call in on her several times. Hours are extremely inconvenient for someone that works. I do not plan on ever using Uhaul for storage again

Amanda Goff  |  Overall Experience 
Rating:
5.0

I use the storage facility for 12 months with great support from the staff. I'm not sure how many times I lost or misplaced my code key but they would always provide me with a new one.

DEWAINE POUNCY  |  Overall Experience 
Rating:
5.0

Samantha was extremely pleasant and helpful.

Marisa Richter  |  First Impressions 
Rating:
5.0

Both employees were gracious and kind. They showed me around the storage area prior to renting. It was a pleasant experience and I would recommend storing here to anyone who needs it.

Patricia HYde  |  First Impressions 
Rating:
5.0

Staff professional and courteous happy to assist and make it a pleasant and stress free experience for me.

cloteial umoja  |  First Impressions 
Rating:
5.0

Thanks for everything.

Della Evans  |  Overall Experience 
Rating:
1.0

Poor customer service

Shawn English  |  Overall Experience 
Rating:
5.0

Good job

tim hill  |  Overall Experience 
Rating:
3.0

Hour of operations not every good. Some people work til 8pm each night. Everything else was ok.

BRENDA BRYANT  |  Overall Experience 
Rating:
5.0

Thank to all the staff for good customer service

Steve Matlock  |  Overall Experience 
Rating:
5.0

Jonathan was very helpful and showed much compassion with regards to my situation. He assured me that he would take care of me and he did!

Erin Scott  |  First Impressions 
Rating:
1.0

The GM is very rude. The hours on the paper when I moved in say it is open from 5am-10pm. I couldn't get in at 6pm. She then said that they close it at 7. There more but not enough room for everythin

Amanda Goff  |  First Impressions 
Rating:
5.0

Great service !!!

Jack Walton  |  First Impressions 
Rating:
5.0

Great customer service

jaquan johnson  |  First Impressions 
Rating:
5.0

Great experience!

Marionette Daniel  |  Overall Experience 
Rating:
5.0

If I needed a storage unit I would consider the u haul facility in Texarkana Texas.

Lora Trimble  |  Overall Experience 
Rating:
5.0

I always prefer my friends to Uhaul. I highly recommend their services for his/her options.

margaret mccray  |  Overall Experience 
Rating:
5.0

Professionally respectful, patient and knowledgeable of business. Clean environment. I would recommend business to friends. Reservations are clear, understanding to customers needs.

margaret mccray  |  Reservation 
Rating:
1.0

Dear Sirs, My move was filled with misunderstanding and confusion that doubled the cost of the original move quote. There is not enough space in this comment section to fully explain what occurred.

Michael Gibson  |  Reservation 
Rating:
1.0

This location created many problems for us: the security card never worked, the unit had a hose from outside in the wall, the staff did not close us out when we checked out on 8/16/18, etc....

MARY ANN JACKSON  |  Overall Experience 
Rating:
5.0

none

Dorothy Oneal  |  Overall Experience 
Rating:
5.0

Great Service

joseph szmajda  |  Overall Experience 
Rating:
4.0

Uhaul made moving very easy.

IvyAnna Cook  |  Overall Experience 
No reviews have been submitted for this location.

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