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William ChamberlinCustomer Reviews for U-Haul Moving & Storage at Starkey Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No improvements all good there. But GM Valerie Barsanti was on point very kind and detailed. Valerie Barsanti even called us to let us know the truck we were going to rent and pickup at 12:00 had come back early if we needed it sooner . Please give GM Valerie Barsanti a big bonus or a nice raise this year. Thank you Valerie Barsanti. PS. We will be back . Have a nice day.
Tyrone WeckleMy family have used U Haul for 50+ years. That speaks for itself. For moving we are able to get the best supplies and equipment. From cargo vans to the largest truck, car trailers, Ubox and storage units. We have used them all and I am a 76 year old grandmother so I would say pretty easy to use also. As a retiree it is very affordable. Thank you.
Diana Rice | Overall ExperienceEverything as promised, very smooth process.
Kimberly Schmidt | First ImpressionsGuy let me stand outside with the door locked. He point at the drop off slot on the door and I told him I needed to speak with him about something. He held his finger up and said give me a few minutes after standing outside for almost 5 minutes I just left! Again very terrible and poor customer service.
Tkera MasonValerie and her staff were very helpful and accommodating with my POD situation. Excellent customer service! Site is well-maintained. Glad I chose this place!
Lara Wolfe | First ImpressionsGreat service
Ronald AtkinsonChris was very helpful and answered all my questions.
Pamela Dutczak | Online Move InGreat experience! Nice staff.
Denise Chylek | First ImpressionsChris in largo was excellent. His customer service was on point. Helped me with everything I needed. Highly recommend this location. Thank you , Gina
GINA RADICEThe truck is in dire need of an upgrade. For the amount of money spent, the truck should have at least a few newer features such as electric windows, back up camera etc
Carlos FigueroaManager was helpful and efficient; answered all questions and made experience positive
JANICE DAILEY | First ImpressionsThank you
Jason Engstrom | First ImpressionsStaff extremely helpful Very happy with service Highly recommend
David Christel | Overall ExperienceThe unit leaked at least twice that i know of, and i know the unit next to mine, 019, also leaked because i took a large mirror to the dump for the lady that was ruined from water leakage. I notified staff after i noticed the first leak but nothing was done to fix it. Leaks at a storage facility should not happen. And if there is one, it should be fixed. I'm just glad i got my stuff out and i am not paying for water damage any longer.
Christopher Diederich | Overall ExperienceValerie was absolutely phenomenal. Very helpful, sweet and knowledgeable. Made a hectic move better. She's a keeper! Thank you Valerie! Uhaul also has great rates and clean facilities. Would definitely recommend.
Lisa Overton | First ImpressionsAmazing comfy truck and decent mpg for a 26 footer......good price and ride share was amazing get $525 back for hauling a trailer that was ride along my route!!!!! Val in largo was amazing!!!!
benny collinsAlia was very friendly, helpful, and professional throughout the transaction
Michael GeremiaIt was easy to get to from my location, and your agent was extremely polite and helpful.
raymond taylorNathan at this location was far beyond excellent. He was able to help me in a quick moving situation and his calm demeanor and customer service skills really deserve a great shout-out. He was handling multiple customers (4) at once and still gave 5-star service to each guest. NICE JOB NATHAN! He really made my experience with UHAUL and my move smooth, memorable, and hassle free. Thank you Nathan, we arrived safely to our next destination with YOUR help! Thank you!
Breanne Jacksonall my stuff got ruined.
Joanne Conteras | Overall ExperienceMake sure computer system is working accurately. Accept major (Master Card) DEBIT cards. The staff was extremely pleasant, but frustrated by the company computer system hiccups. Otherwise - equipment was perfect; a hassle-free experience.
Jane VentBoth people we had to deal with had horrible customer service skill were rude and no care about the customer. Will not be coming back to this location.
Aaron CampbellThis was the very best rental through you folks ever. The on line check in was easy and worked just fine. Only issue is the wait for the approval but I chatted through the on line site and they were able to get it approved very quickly after I asked "What was taking so long". Overall a 10.
Kevin ThomsenNothing, you just need to use Marty’s business as a training model for all your locations. Did I mention that I will always be back to U-Haul if you can have a GREAT PERSON like Marty managing the store…
robert careyFast courteous service very affordable rates nice cool clean storage unit you can't go wrong hear, here.
tim weldon | First ImpressionsAwesome facility ! I really appreciate the people who helped me there. Thank you !
Jeffrey Dumas | Overall ExperienceAll good except for the dolly again it was not provided as requested
Roy SiegalVal is the best ever
THOMAS BROOKS | Overall ExperienceVery professional and friendly staff with a clean and safe environment
Jesus Rivera | Overall ExperienceNeed a larger piece of property. Very tight in there
Patrick SaulManager !! She was awesome
Jan LeonardThe gentleman was very helpful, not sure of his name but he needs a raise
harolynn pittmanExcellent
Joseph GuevaraI was warned upfront that when I returned the vehicle approx 5 1/2 hrs later by 5:15 that they were gone for the day and just put the vehicle back to the same location with 2/2 gas tank full under 100 miles estimated max and they will adjust my contract upon my return on Monday . They were great and Chris was very professional with me.
Ernest VerniThe length of the units are deceiving. 15 ft unit is not really 15ft. The measurements are taken to the roll-up door track. A 15ft unit is really like 12 feet, that's disappointing.
JAKE JACOBSON | First ImpressionsA+
Erik NicholsPolite and professional. Also helped me find the truck I needed when no one else had one available.
Shane May | Overall ExperienceI topped the gas off and if your truck took 7.5 gallons to go 18 miles, we got a problem. I think I should have been compensated.
Peggy TuckerI am waiting on my $25.00 rebate for sweeping out the truck before I returned it.!!!!
Robert CareyThe staff were great start to finish! Went out of their way to be helpful. Was VERY impressed
JOANIE WERNER | Overall ExperienceEveryone was professional and friendly our experience was great. Thank you
Ashley Bennett | Overall ExperienceValerie was awesome.
Peggy TuckerCouldn’t get any better.
GERARDO RODRIGUEZAwesome service !!!
Jacob SenorMarianne at Belcher knew right away the locker I booked was too small. She called Valerie at Starkey and rebooked us a larger unit. Saved us a lot of time and exertion. Valerie then arranged to checkout the truck there so I didn’t have to drop it at a different location. Great people who treat you right!!
SHARON VANDERWEL | First ImpressionsVery convenient and the man that worked there on Sunday 06/04/2023, was so helpful and efficient!! Great experience!
Kathleen BernardValerie at the Starkey U-Haul was fabulous. Her customer service was above and beyond. However the fact that we were sent to 3 different locations to pick up our truck before we got ahold of Valerie was absolutely the worst customer service ever. We originally were scheduled to pick up at 8 AM at the Gooden location, then got a call to go to a Bellaire location while we were at Gooden. Then when we got to the Bellaire location found out it didn't open until 10am. Called corp to find out if keys were in the lock box, they weren't. We were then redirected to the Missouri location. I received a call from Valerie asking if we were still picking up the trailer. Explained the situation of being run from location to location. She said she had a truck that we needed as well as the trailer and switched everything to Starkey. So we left the 3rd location and went to Starkey. We feel that until Valerie took over that customer service was horrible and we should be compensated for all the hassle. Not to mention we had people scheduled to move us while we ran all over Largo and Clearwater trying to chase down the truck we had rented online.
Arthur SwaglerI've dealt with several uhauls and all have been great, but this store is truly extraordinary.
ROBERT BAERWALDE SR. | First ImpressionsWe closed out unit contract on the 3rd they drafted payment on the 1st but offered no partial rebate. Found this very disappointing
Carolyn Satter | Overall ExperienceVery satisfied
Michael Dejosia | First ImpressionsGetting awfully pricey, rate keeps going up like every couple of months.
Ken fosdick | First ImpressionsDavid was amazing! Very knowledgeable and amazing customer service! He needs a raise! Absolutely wonderful help!
Susan Baileygreat job
Steve MurdockVery helpful! Helped me park and secure the trailer.
Greg Williams | First ImpressionsVery nice place and very helpful, especially after a long stressful trip!
Greg WilliamsStaff was very friendly and helpful.
Phil Mcwhorter | Overall ExperienceMy storage unit number 1219 had a terrible water leak. My mothers bedroom set dining room set, and Buffay were heavily water damaged, and had mold on them. My mattress and box springs were very wet and you could smell the mold very much. I had several plastic bins full of things that were covered in mold that I myself washed off several times. Some of my boxes got so wet that they literally were open. I have pictures of everything which I sent to the insurance company who reimbursed me for $3833. That only paid to have the bedroom set and buffet stripped and refinished. Also to buy a new mattress and box spring. I again had to wash the frame that was filthy, and had mold on it but I did keep it after cleaning it, also had about 10 pairs of shoes that were damp and had mold growing on them. Oh, and the boxes that got wet, some could not even be picked up without holding the bottom, or everything would have fell out. Most of the people who work there three in particular were extremely polite and helpful.( I had a very hard time opening the big door and would have to get help and they were very nice about that .) I moved my belongings in the storage unit in June and only a couple of times during July August, September, October did I ever go back to get something or put something else in and I never noticed water damage, however, it was all from the middle to the back so I probably wouldn’t have noticed it if it was there then. I do know that three or four months ago we had a week of nothing but rain constantly and I do mean downpours all day and all night. I’m thinking that that very definitely could be when the damage took place however, I can’t be positive of that. I do know that the times I was there you could not smell the mold and the day. I moved out February 7 of this year. It was a very distinct, heavy, mold smell in there. I’m just very sad that I had to leave my mothers old Duncan Phyfe table which can never be replaced. I just thought everything would be OK in there, I trusted that it was a safe place to keep my things, but it was not. I asked one lady working there if she notified the people on either side in case they had water damage and wouldn’t know it and she said no they hadn’t. I feel those people should be notified because if they do have water damage and mold, it’s only getting worse every day and they may not know it if they don’t go there often. I also during all my mold cleaning broke out in a rash that I had for two weeks. After all the mold was cleaned off of everything that it could be, my rash went away. I didn’t have everything out by March 1 because I only took so much at a time to clean, as I did not want all of that setting in my house. So when March 1, which I thought I would have it all out and didn’t but when March 1 came I only had a couple of things to get out. I told the lady I didn’t think I should have to pay for a whole month and she said yes I would. I said you mean to tell me I have to pay you for a whole month to finish cleaning a couple of things that got ruined in your place? I said you should be paying me back since I paid you to have all my stuff ruined. So then she decided I wouldn’t have to pay for March. I know I’m not thinking of everything but I’m sure you get the idea and can understand my disappointment. Thank you, Tara Mitchell.
Tara Mitchell | Overall ExperienceThank you so much You save The Day
richard crescenziFrom the first phone call, picking up the truck, getting 1st month storage free.... Personal very professional and extremely courtesy.
Diana Borgia | First ImpressionsUsed this location several times and recommended it to others as well. Valerie is very friendly and knowledgeable! Thanks again!!
Steven Lindsey | Overall ExperienceBoth associates I dealt with were excellent. I rented a 15’ box truck that had only 40,000 miles and it worked out great.
lou morneauThe AC in the truck didn't work
susan constable | First ImpressionsOn my way to Bradington. The trailer came unhooked from my ball. If it hadn’t been for the change in my expert driving it would’ve been a big accident. I did not hook the trailer to the ball your employer did I would appreciate a phone call 207-576-9934
Wendell MillettThe property manager was surprisingly extremely accommodating and helpful with every type of situation I came across for the duration of my term. But with as great as she was, there was definitely an underneath operation going on. Her son, who also lived on the property with her, is a heroin dealer. I know this for fact because my ex boyfriend, who was a recovering heroin addict, has bought drugs from him on more than one occasion. Honestly, I feel as if the property manager might also be taking some form of drug as well. My unit has had very obvious traces of being broken into or tampered with. My unit was also suppose to go to auction, which the manager gave a set date for when that would happen, but then stretched my window for when I could come move my stuff out (I paid the late fees instead of my past due balance so I could at least get into the unit and gather what’s sentimental to me). When she gave me my final chance of retrieving my belongings she still used the excuse of this “approaching auction” (which had already happened) and that she needed to get the unit “ready”. It all sounded like pure bull crap as if all she really was doing was taking whatever she could for herself. The fact alone that I had to practically pry out any information regarding alternative options to try to avoid losing my whole entire household of belongings as if she’s used this method of manipulation with previous tenants to come up on people’s prized possessions. Honestly. I would love to speak to corporate or anyone of higher status regarding this matter. It left me very upset even despite the little favors the property manager had given ( always with a slap in the face reminder that I don’t even deserve the help she was given My email is fmerat.2022@gmail.com
Francesca Era-Thompson | Overall ExperienceThere was nothing wrong with the location, but it was 20 minutes out of my way. It would be great to be able to transport the trucks to the desired location for the customers. At least make it an option for a fee.
Colleen RouxEveryone was extremely helpful and courteous.
Walter BoggsEverything went very smoothly. This is a very well-run location.
Andrew VaseyValerie and Nathan are both such helpful professional!
SUSAN MCBRIDE | Overall ExperienceValerie was a great help
Fenton Bennett | First ImpressionsI’ve always been pleased with the service and facilities at U-haul, but the day I emptied out my storage unit there were roaches and other bugs inside my stuff and all the boxes when I got everything home. Never had any issues with bugs until the last time being there to remove my items. I know the units are supposed to be pest controlled, but I had to wind up throwing a lot of my things away. As my family went through the loss of our home which lead to needing the storage unit, losing almost everything and having to start over from scratch, you can understand why having bugs in our heirlooms, wedding photos and keepsakes from our children was very difficult to cope with. I would still recommend this facility to friends and family, but it was just a disheartening way to leave the storage unit.
Matthew Gresh | Overall ExperienceI make a reservation online for 2 hrs of service, the amount was $20.95. When I arrived two the store the gentleman saw my reservation, but ignored it making me a new one that cost me 71.95 for half an hour. I was supposed to return the van around 2:pm I return around 1 43. All they do for a living is scam other people to make millions in their packet which is so insane seriously.
Richardson LaurentDesign an engine that is not so loud.
Andrea PenaThe staff was so kind. I would go back simply because of the excellent service provided by then. The parking lot stinks. You have to back the truck out because there's no place to turn. I could do it, but what if someone can't.
Rosa FreedEasy and fast
Kimberly Shook | First ImpressionsHire another person. There was only 1 person working and she was very busy trying to help customers and answer the phone. However this was the best of the three stops at u haul we made this day. The other two u hauls we went to we’re worse then this one.
Steven WojtowiczValerie was wonderful!
CHRISTINE MAAS | Overall ExperienceEverything was top notch
Ned Nance24 hour access would be better and stop forcing people to use those p.o.s. Chinese round locks .
Richard Elmer | Overall ExperienceMy above response should answer that question.
Tom Boehmer | First ImpressionsChristopher was very friendly and very helpful made the whole process so much easier!
Monica powell | First ImpressionsNothing at all ,Kudos.
Jesus RiveraDid not want the CDW as I was only moving items from storage unit C64 to 1074 approx. 200'. $18,00 is too much for a $19.95 rental which was All of 4 hours/ I have been a UHaul customer for over 29 years-both storage and rental trucks. I would appreciate a break. The manager is very professional and does a great job. She was off site when I picked up the vehicle.
JOSEPH SAPORTASLong time UHaul renter
JOSEPH SAPORTASdont' give out my name to a stranger, next time ask the stranger " who is she dropping the truck for? this was the manager email reply to me. she should have listen to my 1st phone call when i said " all i am doing is drop off the truck & pick up the coupon!" instead of making 2 more phone calls to me about her screw up : Sir your name was "not leaked" to anybody. The person with the storage reservation said they were returning a One Way truck but it was not in her name. We asked if it was Alan and she said yes. That was the extent of it. This is why we thought it was your reservation and caused such confusion. Your information was not leaked or given out, just the name Alan was spoken.
Alan LarocheI have used this storage for over 6 years. Each time Valerie and her staff have been able to accommodate my needs. Their customer service goes a long way.
DEYON ALTOPP | Overall ExperienceAll good
ROGER MARTINDILLI have rented from this facility three years in a row. The manager Valerie is exceptional. She is what brings me back every year. Her attention to detail and satisfying the customer. I’m sure like 24 hours a day Thank you uhaul & thank you Valerie
John Mcnamara | First ImpressionsIt was a short term storage to hold belongings from a Navy Vet who died unexpectedly. The contents were later picked up by his relatives. This storage unit was a perfect solution during difficult times.
Ron Gissiner | Overall ExperienceChris at the Starkey location was awesome!! Thank you for making a hectic day a bit easier.
Ansley Walker-pina | First ImpressionsYou are doing a good job
Carolyn HornorExcellent facility, 10 stars would be appropriate!!!!
Paul Swiatocha | Overall ExperienceWater got in my storage unit and ruined my china cabinet and a book shelve. Now i have to call a claims number which is a huge hassel cuz they put me on hold say there is a thirty minute wait to speak to someone and i am very sick and dehydrated from the moving. I really wish someone would call me at 727-687-3983 and get this resolved. Thankyou very much.
cherylyn Blake | Overall ExperienceGood comms
Norman NortonI moved all my house hold in bug free& a year latter I move out, no bugs army not even a dead one was seen . Had multiple problem with debt card staff was so nice & understand ng love all the works . I totally would use this facility and staff again thank you sooo much!!! Please think about some kind of discounts for us medically retiered people just a suggestion THANK YOU!!!
Robyn Norman | Overall ExperienceThis is my second U-Haul rental in a two-week period. Both times I was informed the day I was to pick up the U-Haul, pack and get on the road, that the U-Haul I reserved weeks prior was not available. This create a frenzy to locate a trailer that was not convenient to my location. When located there was 1 employee working the store he was unaware of the change and unaware the online registration was completed. He was working the front desk and hooking up trailers outside which seems a bit much for one person.
Lindsey sykoraMrs. Valerie Barsanti, was very professional, knowledgeable and have a very good attitude.
Bruno Viana | Overall ExperienceDon’t change the diligent and excellent customer service and staff
Jesus RiveraTerry Lowery recommended the location for storage and the manager Valerie was extremely helpful as well as empathetic to my health condition. Both are top notch employees and very professional.
Lawrence Martini | First ImpressionsMuy profesional muy amigable y muy sencillo y apreciado Gracias mucho
Jesus Rivera | First ImpressionsValerie was very friendly, fair and capable.
HEIDI HANSEN | Overall ExperienceVal is so nice and helpful with a smile always. Tom
Curtis Thompson | Overall ExperienceExcellent management, thank you =)
DebraJean Morriss Gwyn | Overall ExperienceValerie was very friendly and accommodating.
Geoff Hunter | Overall ExperienceIt’s all good.
Michael Flynn | Overall ExperienceU-Haul as a company is so messed up, this location did the best they could but the U-Haul company is terrible
joshua irwinAlways very nice people working there.
RICHARD ROY | First ImpressionsEvery UHAUL facility should have someone like Valerie Barsanti. She is excellent at what she does and went way beyond the extra mile for us to make sure we had all that we needed. She has my business for anything I may need in the future!
Eileen Arnold | Overall ExperienceI had asked several storage companies if I could load empty boxes into the 5X5 to be sure that my full boxes would all fit.. UHAUL was the only one that actually let me do that! Thank you John
John Pethe | First ImpressionsThe only problems were steadily increasing prices and the remote key fobs NEVER worked more than a few times and had to be replaced. Pain in the neck.
BRAD JONES | Overall ExperienceValerie the agent working the desk personally called me and let me know that I could not reserve the locker for more than two weeks so she let me know there was a one-month free promo and then I would be assured the storage locker I needed. She is wonderful I really appreciate her help and avoiding a frustrating situation not realizing that I had a 1-month free Opportunity by renting trailers one-way Valerie also inferred I could drop by trailers off after unloading at your site which was awesome she is making my move from the Midwest to Florida easier. I plan on giving her a tip when I arrive I hope that's appropriate based on her phenomenal customer service she's the best. Eirik
Eirik Felter | First ImpressionsValerie was very friendly and efficient 😊
Tina Ryan | First ImpressionsValerie & her employees were always extremely helpful & very professional.
Paul Arvin | Overall ExperienceVery very pleased
Connie Noren | First ImpressionsNice friendly folks & a pleasure to do business with !
Nelson M Howard | First ImpressionsThere is not a better run or cleaner facility on the planet! I will always come back to this specific facility when I have storage needs! The staff, especially management, is amazing!
SHERRI PETERSON | Overall ExperienceBeen a great 5 years with them. I'll miss them and thier awesome customer service.
julie lynch | Overall ExperienceValerie was a wonderful and helpful person. She has a great way of making a bad situation great again buy helping me make the best of my experience.
CYNTHIA BRYDLE | First ImpressionsFrom the first day, Valerie made us feel comfortable and explained all our options, she went the extra mile. The location was easy access, very clean .
JUDY Czarnecki | Overall ExperienceValerie goes over & above to make sure I was completely set up for rental. She is very energetic & always around if I have any questions or request
JOHN MCNAMARA | First ImpressionsManagement on site top of line. Great value and fair pricing. Will come back if needed in the near future
William Young | Overall ExperienceThe manager was very helpful and thoughtful. She took extra care of us and went above and beyond. Great service!
Nick Braker | Overall ExperienceI would recommend this specific facility above and beyond any other I have ever used or even visited. The management team here takes the concept of excellent customer service to a whole new level!
SHERRI PETERSON | First ImpressionsIt was good. My only issue was a few of my boxes had bugs. That may have been from the pest control product running out. But other than that it was a great experience with staff.
Shannen Roberts | Overall ExperienceSo professional. Self storage for 2 years largo Florida. Excellent service. Orders 1 17 foot Truck from Clearwater Florida. Storage at largo Florida at Starkey Rd. Excellent service. So profession shocked even me. Great value. Fantastic staff. Wonderful experience. Never go anywhere else. Will recommend to 10 of my friends. Mark M in Tampa.
Mark Minnihan | First ImpressionsHave been a long time customer since B-4 U-Haul acquired owner-ship, says it all; correct? MJB
MIKE BROUSSARD | First ImpressionsValerie was always helpful when I had any questions or problems with the gate
Inside Homes Cleaning and more | Overall ExperienceValarie the manager and staff were extremely professional and friendly. Great customer service.
Patrick Mulligan | Overall ExperienceThis U-Haul facility is, without a doubt, superior to other storage facilities! The grounds and storage lockers are clean and well maintained. More importantly the staff is the most helpful I’ve ever experienced. They were knowledgeable and friendly and went out of their way to accommodate my needs and help me find the most economical transport and storage solutions. Don’t doubt me on this! They’re worth going out of your way to work with them.
THOMAS GARVEY | Overall ExperienceI'm trying to get moved and it's just hard when when you can't get in the gate 24 hours A-day because people don't get off of work and by the time they do and get up there it's closed.
Celina Soroa | First ImpressionsValerie was awesome!
NICHOLAS PALMIERE | Overall ExperienceValerie was very helpful to us, she showed us the unit and we made arrangements for our Ubox to be delivered from 66th st to Starkey Rd on .October 12, 2021. Everything went smoothly, we returned a cleaned empty box with 4 unused pads on that same date. Valerie is a very professional lady who strives in quality care of each person and their needs
JUDY Czarnecki | First ImpressionsYou guys text me too much. I’ve been gone for a week and you guys keep texting me crap. Please stop
Greg Schwartz | Overall ExperienceVal does a great job maintaining this facility!
MIKE COTE | First ImpressionsThat’s all the lady she was around in the business it is helpful she was very clean at the time l did the contact Excellent service
John Topalis | Overall ExperienceValerie is extremely responsive and always willing to go the extra mile !
KATHLEEN MOORE | First ImpressionsValeria it was very friendly and extremely professional Thank thank!
Lavdie Myrtaj | First ImpressionsValarie is one of the best Employees you could have. She made my experience great!
PATRICIA WALKER | Overall ExperienceNice people too. Thanks George
George Eliades | Overall Experience24 hour access and key pad entry with a shorter pin
daniel zak | First ImpressionsExcellent service!
George Eliades | First ImpressionsNeeded 10 by 20 but none available. Mgr coupled two tens together by computer although not adjoining but adjacent which fit our needs. When it appeared a single would suffice, she again accommodated us and applies a rebate for the unused storage All in all it was a pleasure to do business there and handy to our revocation move
T.L. Majoros | Overall ExperienceValarie, the manager, was excellent and took care of all my needs of r this rental and storage
JOSEPH SAPORTAS | First ImpressionsEvery staff member I met at this facility was very helpful. It was a pleasure doing business at this facility, not only for my storage needs but the ease with which I was able to turn in equipment.
Kenneth Duncan | Overall ExperienceI believe I met and spoke with everyone who worked there. Everyone was pleasant and helpful. I would recommend this facility to other's.
david marrash | Overall ExperienceThe customer service associates were informed and friendly.
susan miller | First ImpressionsKeep giving people what they need and they will all be yours forever.
Bonnie Petrick | First ImpressionsI love Valerie at uhaul, she's an excellent manager. The most helpful person i know.
TINA ALVAREZ | Overall ExperienceValerie couldn't have been more accommodating. I was in a predicament and she was a life saver. I would definitely use this site again.
Audrey Chaffin | Overall ExperienceValerie was fantastic!
Jay Loerch | First ImpressionsVery friendly and professional
JIMMY MCCLANAHAN | Overall ExperienceValerie was so kind and helpful, as was the gentleman in the front office. I would highly recommend this location for any storage or u-haul rental needs.
Pamela Young | Overall ExperienceGreat experience renting trucks to move and storage. Great management of facility and will be back when needed. THANK YOU
Joyce Pellegrini | Overall ExperienceGreat manager
Patrick Rice | Overall ExperienceI would give starkly road Uhaul 5 stars. The manager Valerie is truly looking out for your best interest, and making sure you have a good experience with Uhaul. I love dealing with people who are doing their job and not just putting their 8 hours in. I will definitely do business with them again.
WILBUR BECKWITH | Overall ExperienceValarie went above and beyond to help me during check in after hours. Best customer service I've experienced in years. Highly recommend this Starkey Rd Largo location!!
Pamela Young | First ImpressionsSecond experience at this location same as first excellent and consistent
Terry Anderson | Overall ExperienceValerie, was very helpful and knowledgeable about the safety check requirements for the trailer that i rented. Thank you.
Javier Forte | First ImpressionsVery friendly associate working there.
Paul Cline | First ImpressionsPleasure doing business.
William Young | First ImpressionsValerie was extremely friendly and so helpful. I was so happy with the whole experience. Great value.
Salvatore Caradonna | First ImpressionsThank you will be back
Joyce Pellegrini | Overall ExperienceValerie makes this location a pleasure to rent from. She is always professional and helpful.
JOE MESSINA | First ImpressionsValerie is the best manager ever!!! - She keeps the facility in a top condition and the service is excellent!
LISSETH GRANA-LEE | Overall ExperienceIt was very handy to have the payment taken from my bank account automatically, so as NOT to miss a payment.
MARY MOORE | Overall ExperienceGreat experience. The employee was so sweet and helpful.
JIMMY MCCLANAHAN | First ImpressionsVal was awesome
Yoshira McNair | Overall ExperienceValerie was clear with the contract and easy to work with. This location was great.
Emily Lenkersdorfer | Overall ExperienceWe didn't have any problems. Everyone was nice. I would definitely use It again.
anne marie egbert | Overall ExperienceQuick and easy THANK YOU
Joyce Pellegrini | First ImpressionsThe storage unit was clean and ready for me to move my stuff in. The bathroom there was externally clean. I was impressed and didn’t expect it to be clean. Well done!
Gerald Marsteller | Online Move InThis is a wonderful storage facility the staff was great and speedy service with a smile.
Eugene WATFORD | First ImpressionsInitial booking done by Katelynn. She is an outstanding employee & representative of your company. Unfortunately she was on vacation when I picked up the truck. I believe the person who helped me was Monica. Seemed like she just wanted to get me out of there. I had to go back in side &ask her to come back out & show me all of the operation of the dash features including proper use of emergency brake. Very unprofessional.
Paul Arvin | First ImpressionsExperience was very good except for the time I was sent a notice stating I hadn't paid my bill when I DID. I did not appreciate the excuse that a computer issue sent out INCORRECT notices as they were basically threatening.
PEGGY BIRAM | Overall ExperienceValerie is great! She is super friendly, helpful and even offered me and my movers cold water. Can't say enough good about her.
Christopher Younginer | First ImpressionsAfter our move out, we did notice a small amount of mold on a piece of furniture. This was not a climate controlled storage and a humid area so maybe mold is possible but we were surprised to find it.
Anthony Serna | Overall ExperienceVery nice and helpful people. I like what I see and hope we have a long happy stay. Thank you.
Dean Frateschi | Online Move InThe lady at the counter was very nice and very helpful
john byrne | First ImpressionsIt is a pleasure to work with the management and staff.
Tom Mate | Overall ExperienceIn my u-haul storage they is a rat box was not full and I said number of time have it full . Because they was rat in the storage .....
NELLIE ENGELKE | Overall ExperienceExtremely friendly, helpful and knowledgeable. Been with you guys since 2002. Only leaving because of a possible move out of State. U-Haul have kept the units cleaner, brighter and safer than when it was Ark-Self Storage.
CHRISTIE AND JOHN L RUMMENIE | Overall ExperienceThe service here is excellent. Its a great place to keep your things safe and dry if you prepare it correctly first, such as put things that might be prone to water damage ,on pallets off floor etc. I had my small fiat in storage with my things i it and all was great even after it had been stored for two years like this. And it had never been checked on. Thx U- Haul .
jorena lunde | Overall ExperienceStaff was always courteous and place was secure
JENNIFER VEST | Overall ExperienceMy only problem with the storage unit was that alot of my stuff was molded and had to be thrown away but other than that the staff is friendly and will work with you.
Jaleesa Hartfield | Overall ExperienceWay too dirty. My stuff was filthy. Bugs and geckos galore. I will NEVER STORE STUFF WITH U-HAUL AGAIN. UNREAL.
Cheryl Mulle-POST | Overall ExperienceValerie did a great job with us. She was extremely helpful.
Anthony Serna | First ImpressionsNo comment
Kelli Keene | Overall ExperienceVery good!
nuhrudin kadric | Overall ExperienceGood place to store your belongings! Very happy 😃
Steve Delaney | Overall ExperienceCould not have been better !
Curtis Clark | First ImpressionsValerie who manages this U-haul on Starkey is the greatest! She's always accommodated me & valued me as a customer. Very professional & courteous! I will continue to do business with Val in the future
GEORGIA KANELLIS | Overall ExperienceValerie, Was very helpful.
FRED HOWARD | First ImpressionsI would reccomend the facility.
anthony Sheffield | Overall ExperienceNice place
Linda Carter | First ImpressionsValerie and her staff have always been courteous, helpful, competent and efficient.
FRANK EMSER | Overall ExperienceVery helpful and friendly
JENNIFER VEST | First ImpressionsWe experienced very prompt and professional service whenever we needed it
David Eide | Overall ExperienceShe went above and beyond what she had to in order to help us and was so polite. Thank you for such a wonderful experience during a stressful time. Sincerely Linda Bair
Linda Bair | First ImpressionsThis location does it well!!...all I can say
Stephen Couture | Overall ExperienceVal does a great job running a well maintained facility. I always felt like my items were safe and secure at this location. I wouldn't hesitate to rent here again. I was very happy with my experience.
Michael Tambussi | Overall ExperienceClean facility, friendly staff. Despite computer issues, service was excellent and Erika was very accommodating Thank you!!!.
michael bishop | First ImpressionsWould use again.
John Graham | Overall Experiencethe staff made our stay enjoyable. thank you
Tom Mate | Overall ExperienceValerie was always very helpful.
ANTHONY DUNFEY | Overall ExperienceVery Clean and convenient
JAMIE FOSTER | First ImpressionsNice storage facility with easy access. The only reason I left was to have storage closer to my home.
DIANE THOMPSON | Overall ExperienceGreat location, easy to access!
Samuel Prugh | Overall ExperienceThanks to Kelly for working out an agreement with me. Thanks to Valerie for allowing me to use the dumpster. Thanks to the nice cleaning lady for unlocking dumpster and helping me unload everything.
Jan Howard | Overall ExperienceDisappointed that your "grace period" for moving out is not flexible, otherwise happy with the site and staff
michael bishop | Overall ExperienceGreat service , been renting there off and on for years
Bill Butler | First ImpressionsValerie and her staff were all very pleasant whenever I saw them on the property or visited the office. Valerie was wonderful when I rented and upgraded. I would definitely recommend this location
Anthony Wangrycht | Overall ExperienceIn my experience, good deal, helpful, friendly but for a 5x5 the price very expensive. but in everything else. excellent treatment.
Yadira Gonzales | Overall ExperienceGood service at an excellent facility.
Thomas Sutton | Overall ExperienceI used this storage area for 17 years and was always very happy with all aspects especially the courtesy of the office personnel. I always felt my things were safe. I would definietely recommend.
CONNIE DILEO | Overall ExperienceI have used this storage placee a few time's now and i will go back if needed again. Thank You
dave sanders | Overall ExperienceStaff extremely helpful when needed. Hours for non 24 hour access are very good. Gives you a lot of choice when to get into your storage unit. This is my second time using them.
garry tucker | Overall ExperienceOverall good service and clean facility. Staff members are always willing to help with anything. Thank You
GREGORY MICK | Overall ExperienceBy far, the best managed facility ON THE PLANET! The manager is always on premises and available to assist in any way needed. My business feels very appreciated! They have a customer forever with me.,
SHERRI PETERSON | ReservationStaff was friendly and the emails were are a good reminder to pay your bill. If had any questions they were always answered. I would recommend to friends and family to use your facility.
Tanya Thibodeaux | Overall ExperienceThe manager valerie was so wonderful. She worked with me on issues and was very nice and knowledgeable.
Alicia Hardy | Overall ExperienceThank you very much for a very pleasant temporary storage experience. All my best wishes for all of your past, current, and future patrons!
Thomas Rodke | Overall ExperienceGreat customer service
Obryan Escobar | ReservationGreat clean friendly facility
Erica Peters | ReservationThe employees were amazing
PHILP BANFIELD | Overall ExperienceThis is a well-run facility. Staff always helpful.
steve fairchild | Overall ExperienceSecond time I have used this storage facility and would do so again. Val is great! Thanks Kim
Kim Neblett | Overall ExperienceMy stay at U-Haul Starkey Rd. was a great experience. Valerie was unbelievably, helpful, and always went out her way to accommodate my storage needs.. It was a real joy to rent space with her.
SCOTT CRAIG | Overall ExperienceWe were very satisfied with the service we received..If we ever need storage for anything we will use this location at U-Haul. Thank you Valerie!!
Debra Bauman | Overall ExperienceWould use them again
JEFFREY WILLIAMS | Overall ExperienceGood plca to rent
EILEEN ROMAN | Overall Experience