Customer Reviews for U-Haul Moving & Storage at Sparkman Dr

Rating:

5.0

Employees were professional & friendly.

Rating:

5.0

It would be nice to have more parking space, as it is very limited.

Rating:

5.0

Thanks

Rating:

4.0

The rent is to much for a 10 by 10. I got better offer and it's climate control

Rating:

5.0

Outstanding customer service. Polite, professional, helpful, and efficient! Unbelievable support and flexibility when I was delayed in picking up the truck. Highly recommend and truly excellent employees!!

Rating:

5.0

Great customer service

Rating:

1.0

Rat bad lost a lot of my things will never use them again

Rating:

2.0

The property was not maintained, and rats dropping everywhere water damage to some of my things.

Rating:

5.0

In and out.. made it so easy and did not add to what could have been a stressful moving experience

Rating:

5.0

There was a huge spill of liquid in the storage when I opened it after paying. Nobody cleaned it. I will clean but think the office staff or someone working there should have cleaned it before putting a blue lockout tag on it.

Rating:

5.0

U - Haul storage facilities is very accessible and convenient, while the staff are top notch in terms of quality service.

Rating:

5.0

It was very difficult to drop off vehicle. Barely able to pull truck off the busy highway.

Rating:

3.0

Has rats

Rating:

5.0

The young lady was polite and efficient.

Rating:

5.0

Perfect location and uhaul

Rating:

3.0

When I came to empty my unit and close out the process, the young lady there acted like she really couldn’t be bothered to tell how to go abt the closing out procedure. When I went to drop off the key no one was there and I had to leave my key on the counter top.

Rating:

1.0

I had not been to my unit in several months. When I came to get my Christmas decorations, my entire unit was covered in rat feces and urine. All my items were destroyed with the exception of 3 totes. I was never notified of an infestation to come and check on my items.

Rating:

5.0

I don't think anything. The reservations, can't recall her name, was very pleasant, professional but also strictly business. She appears to take her work seriously while also being courteous. She also kept it as simple and easy and without much wasted time. I am 75 so keeping it easy and simple always works for me!

Rating:

3.0

Na

Rating:

5.0

Samantha was very professional i really appreciate her service that she provided

Rating:

5.0

Absolutely nothing

Rating:

5.0

Customer Service is awesome at this location !

Rating:

5.0

thank you very much for your service. Everything went well with our rental and the staff was very helpful and courteous. Thank you again!

Rating:

5.0

This location was great but I was supposed to pick up at a closer location but they were under new management & didn't know how to do the U-Haul part of it yet. So I had to go extra miles that I had to pay for & when we brought Truck back we had a half of a tank of gas more than when we got it. We could not get a credit for that.

Rating:

4.0

The lady that took care of me was very polite and friendly she took real good care of me and was fast

Rating:

5.0

Jennifer was friendly, knowledgeable, and patient.

Rating:

4.0

Nothing. Customer service was good! The attendant did a good job.

Rating:

5.0

Everyone was exceptionally nice and polite friendly and professional. I will return my business to this particular location ☺️🤩

Rating:

5.0

Samantha is incredible. Thank you for everything.

Rating:

5.0

&&&&

Rating:

1.0

Had rats 🐀 ate up my furniture in the unit I was paying for !!!!!

Rating:

5.0

I can't express Samantha's experience in handling my storage and transferring to the next state so glad she was there to help wish there were more like her Thank you Samantha

Rating:

5.0

The Best yet friendly courtesy is over and beyond the last person was the worst I've ever seen in the public But this is by far always smiling no matter when I arrive Thank you

Rating:

1.0

My storage unit had a 1 inch gap under the door. In the 2 plus years I rented, I requested several times that the door gap be fix. The gap let in dust, leaves, rain, and vermin, and my boxes and furniture were ruined. Each time I spoke to Samantha, she assured me that it would be fixed soon. Never was it fixed. Rent escalation was horrendous. The original 149/month rent was raised to 159, then 169, then 179. You’d think for the $4,000 plus I paid in rent, better service would be provided. Hence, I moved out.

Rating:

1.0

Manager Samantha was awesome & very helpful. I can tell she does her best to maintain the property but she can't control the scummy people that break the rules & store FOOD! My very expensive belongings were DESTROYED by RATS caused by others. Maybe yall should seal the units off so this doesn't happen to undeserving hard working people. I'm very upset about the loss of my furniture & damage done. Just salt in the wounds.

Rating:

5.0

The rented vehicle was quite old and had a lot of miles on it - Not too bad for a local move, but definitely an older vehicle

Rating:

2.0

I had made plans to drop truck in Huntsville when done. Get to location and tried using app to return vehicle and could not get inside the gate, truck was almost in road and no parking for a 26 FT truck. Not the best or safest place to return vehichle after hours. Took me almost an hour to get vehicle turned in, called the UHaul number for help and guy was very nice, told me just to park truck in front of building. Will not use the Parkman location or the 24/7 app again, cost me about 3 hours of my time trying to pickup and drop off vehicle

Rating:

5.0

The associate or manager who helped me did a great job. The location just needed more associates on duty because we were backed up several deep waiting to be helped. The only thing I didn't like was the amount of time it took to complete the rental because I was pressed for time. I will also say I was disappointed in the availability of trucks to rent at the last minute. The only truck available in my entire area was a 10' local truck. I was glad the associate was able to upgrade me to a 15' truck at the last minute with no extra charge, but I was disappointed there were no trucks available that could be rented in one city and dropped off in another. Having to return the truck to the same location where I rented it doubled my cost in mileage, as I actually had to take the truck to a neighboring city.

Rating:

2.0

It had a lot of rodents inside the storage, which also damages a lot of property

Rating:

5.0

The staff there was pleasant and very knowledgeable. Very helpful and courteous

Rating:

3.0

Great customer service when I picked the truck up but not so much dropping off I feel I got over charged I did go over 1 mile but turned the truck in 2 hours early and put a quarter tank of gas over the mark when I picked it up got charged full price plus the 1 mile I went over i should at least get reinbursed the extra gas I put in since y’all want to overcharge customers don’t think I’m using uhaul again thanks for the rip off

Rating:

5.0

Samantha was very professional and efficient. She took the stress out of the moving/storage process. She was truly delightful to deal with

Rating:

1.0

I rented this storage for my daughter's stuff in New York. She was to come down last week but had postpone due health. I had not put anything in building yet. It's been 8 days since rented and the company just randomly closed my unit. No phone call. Nothing. Please let me know what place charges 95 dollars for 10x5 for 8 days??? On top this the sales representative misrepresented the price until time to pay. She told me a way different price then when came time to pay changed it.

Rating:

3.0

The storage must have rodents or something because my stuff was covered in what appeared to be pee and poop from some sort of animal. Was not compensated or given a discount or credits for this.

Rating:

5.0

I stored my kids college stuff there for the summer. Everything was just as I left it when we got back this week. The check-out process was nice and efficient. We took our stuff out, let the staff know, and they closed it out. They gave me a receipt and I was on my way.

Rating:

5.0

Manager staff Ms Sammy is very Professional in her work and her attitude towards customers is Excellent!

Rating:

4.0

Thanks for your service and looking forward to continuing business.

Rating:

5.0

The agent exceeded my expectations. I will definitely travel the extra miles to rent from this location. Thanks again for your great customer service!

Rating:

4.0

Well the truck smelled like smoke. We got caught in two storms today which caused us a delay. And after all of that I got the truck back at 10 but I still had to download the app. So by the time we got that done it made me late. And I worked really hard to get it back on time. But overall this is a great location to rent from and I would refer them to my friend’s and family.

Rating:

4.0

We liked the location and the customer service was excellent. But the parking was very limited and it was somewhat difficult to exit the property.

Rating:

5.0

Me. Samantha and Jassiah help us out she got us in and out thank you so much.

Rating:

5.0

If they go over on the limit of gas to reimburse them 🤣

Rating:

5.0

Samantha Powers is the best! Great uhual location 👍

Rating:

4.0

A better driveway to turn around in, it can be dangerous pulling out in that area.

Rating:

2.0

Rat infestation… There’s rats all in peoples stuff. It’s horrible ! I’ve used several different units but never ever had a problem with rats in my stuff… I would not Recommend it to anyone!

Rating:

5.0

The the second shift worker was amazing

Rating:

5.0

N/A

Rating:

5.0

They have superb customer service. They recommended the best plan to meet my specific needs. Plus, they remembered me from my last rental. I enjoyed my experience and they get you in and out in good time.

Rating:

5.0

Need a bigger parking lot

Rating:

2.0

I was very disappointed with my experience at the UHAULstorage of uah

Rating:

5.0

Nothing

Rating:

5.0

This location is fantastic! I recommend them to anyone looking for a local move.

Rating:

5.0

Great place, and most certainly my favorite U-Haul experience ever. Sammy was extremely helpful and the org is lucky to have her on staff.

Rating:

2.0

Rat infested .

Rating:

1.0

I was dissatisfied with the level of service that I received during the time that I had two storage units at uhaul. The staff can be very rude. Several of my items got wet and Rats got in main unit and damaged my boxes. The company refuse to pay for the damages to my belongings. i would not recommend this location.at.jordan and Sparkman to NO ONE. IT NEEDS TO BE CLOSED DOWN.

Rating:

5.0

N/A

Rating:

3.0

They charged me twice and even after a call to let them know it, they didn't refund all of the money that I had been double charged.

Rating:

5.0

Miss behind the desk after 1pm was wonderful, great for the company !

Rating:

3.0

I moved out because I was constantly sent unwanted emails and phone calls

Rating:

5.0

Sammy is the best! This is a great location

Rating:

5.0

I really had a great experience with the Sparkman location the one on University was very very bad bad experience they disrespected me so bad in a time of need it was ugly I was in tears I would never go back to the one and I will tell everybody that I know not to ever go to one on University

Rating:

5.0

The agent was friendly and professional.

Rating:

5.0

I had reserved a van from the North Parkway Storage. However, no one was there at the published opening time listed on the door. Since I had a very long move, I contacted u Haul and they attempted to contact the establishment without success. They moved the reservation to the Sparkman Dr location. The rental was quick and trouble free although I was and hour behind schedule.

Rating:

5.0

Great customer service

Rating:

5.0

Sammy and crew does a great job! Great Uhual Location

Rating:

4.0

Nothing. Everything was fine.

Rating:

5.0

Truck was well maintained. Samantha was very professional and knowledgeable when asked questions. Keep up the great work Samantha

Rating:

5.0

Great staff.!! Very professional.!

Rating:

5.0

SAMANTHA IS AWESOME!!!

Rating:

1.0

I've been renting from this location for years well I was hospitalized and call and told them to which the lady told me that she understood and would give me a grace period yet I ask that she have auto transport picked up to which she said she couldn't yet yesterday the police and a pick up truck came to which nothing happened because I have the emails as well as the phone conversations yet I could have went to jail now the guy rob is telling me I owe him 5000 dollars very disappointed

Rating:

5.0

Thank you for everything!!!

Rating:

5.0

Great person at the desk helped me purple hair

Rating:

3.0

N/A

Rating:

5.0

Rachel was fantastic very businesslike very polite and very helpful great employee y’all have would you show again

Rating:

2.0

Mice chewed all my stuff. Spent a lot of money to have my stuff ruined. Mouse pee and poop everywhere.

Rating:

5.0

Excellent customer service.

Rating:

5.0

The management and the staff at this location are warm, friendly people who work promptly and efficiently. Equipment is maintained, questions or answered, and I always feel like a valued customer.

Rating:

1.0

We ordered two furniture dollies which they did not have so we had to go to Lowes to buy, but they were out, then to Harbor Freight to buy. This wasted over an hr and was a pain in the ass. Plus we had to buy them instead of rent. This delayed our start of the move so we were not able to return the truck on time. Will not use uhaul again.

Rating:

1.0

Let customers know ahead of time that the equipment they reserved is not available.

Rating:

5.0

I was very pleased with the service and support from day 1. My only change is to prorate when bill when a person departs the facility mid month. Otherwise, thank you for the opportunity.

Rating:

4.0

This is intended for Uhall and to maybe educate customers to check yourself also for working conditions of tail lights,running lights etc etc. The lights were listed as working on a tandem trailer but was pulled over for only having one tail light on trailer working. I was NOT cited for it NOR did Uhall charge me for this I'm just trying to educate both customers and Uhall that maybe implementing a photo requirement of running lights and other conditions of property because I very well could have been cited and possibly held responsible by Uhall for repairs to lights.

Rating:

5.0

The professionalism that was shown by the staff was truly just that. The lady dealt with each issue with timely concern for her customers. Even went out of her way to accommodate a customer where a truck was blocking him from getting to his storage. She should be commended for the great jib she did. Others should follow her as an example on outstanding customer service. I thank her for my experience there. God bless.

Rating:

1.0

It took 30-40 minutes to get someone to help us at this location. Went inside multiple times to find someone. Finally saw one young girl and she told us the other woman was working. We tried to talk to her and get some help but she was busy cleaning the trucks. Once we finally got help my reservation wasn't found even though I had $50+ dollars pending. So, another reservation was made since the first wasn't found and then there was another pending charge for $50+. We were told we would only be charged once once we turned in the truck. When it's time to turn in the truck, I couldn't do it online because neither reservation was found. Tried to call the after hours number, was asking for mailbox number. Finally called a different Uhaul number and got help. Terrible experience.

Rating:

5.0

You guys were awesome and I would recommend...thanks

Rating:

4.0

Staff went above and beyond to satisfy rental request.

Rating:

5.0

Thank you once again...

Rating:

5.0

Samantha was very pleasant and informative. Great job!

Rating:

4.0

It looks like it just needs to be sweeper out a little better!!!

Rating:

5.0

It was very smooth seeing that moving is just a painful thing but Samantha made everything a breeze an the staff was friendly an understanding!

Rating:

3.0

Always an issue getting someone on the phone. Apparently they live upstairs in the Uhaul facility. Never get my questions answered and they never follow through once they answer the phone.

Rating:

5.0

I've had the unit for over 3 yrs with no problems. Checking out was simple.

Rating:

5.0

Keep up the phenomenal job!!!

Rating:

5.0

The front desk lady is amazing please give her a raise! I think her name is Samantha.

Rating:

5.0

The rep was very friendly, professional and accommodating.

Rating:

5.0

Samantha and Chad were extremely helpful and were very accommodating and made my transition very easy! They are awesome!

Rating:

4.0

Moving is stressful but Melissa and her husband were very nice and helpful. This made the process much easier

Rating:

5.0

I’m very sorry, I don’t remember the name of the woman who helped us. She was very informative and helpful in the day we opened our storage unit. On the day we closed our, she was very helpful again. Usually, when referring someone to a storage unit, I would say “check this one out, it’s convenient and the price is ok” For this unit, I would say “it’s in a convenient location, it’s a great price, and the woman who works there is awesome!”

Rating:

5.0

Very friendly and extremely helpful! Great customer service!!

Rating:

5.0

Samantha was amazing great customer service and very well manage!

Rating:

5.0

Sam was really sweet and helpful Definitely helped out on a tough day

Rating:

2.0

Staff lacked sufficient training and experience.

Rating:

2.0

Samantha is is best manager you will ever find. Chad is juvenile, loud, rude to customers and self centered. He has no idea how to handle public relations, he’s a hick.

Rating:

5.0

Sammy is the best!

Rating:

3.0

Management is already aware of the small issue. Thanks

Rating:

5.0

Samantha was a huge help, and so incredibly kind.

Rating:

5.0

I really had an awesome experience with u haul. I really miss Rob, but Samantha does a great job solving my concerns and needs.

Rating:

5.0

Tell you more when move stuff in. Only negative I seen is hard to get trailer in

Rating:

2.0

I have to pay you a late charge if payment I late. You should pay me on a prorated basis for days paid for and not used at the close out of account.

Rating:

4.0

Storage had a leak. Damaged some belongings

Rating:

5.0

I was supposed to be placed in a 10 x 20 and this facility doesn't have any bigger than a 10 x 10. Still have a trailer full to store somewhere!!!

Rating:

4.0

The young ladies were nice and accommodating for me. They took the time to review what they actually had before telling me anything. I was greatly appreciated.

Rating:

5.0

Good services, but costs to rent spaces are too high.

Rating:

5.0

The manager was very friendly and very helpful

Rating:

5.0

Staff was friendly and informative. Quick and easy access for storage.

Rating:

1.0

They couldn't find my info after giving them my name & number & he argued me down saying I don't have anything here under my name & I literally begged him to just let me give him the contract number & after about 15 mins of this he finally finds my online move in storage. I've canceled it obviously bc anybody with that much Idiocracy shouldn't be over any of my belongings nor my card info to charge it monthly.

Rating:

5.0

If I ever need to store anything in the area again this location will be my first and only choice. The staff has always been friendly and helpful.

Rating:

5.0

Very nice and helpful staff

Rating:

5.0

Davenport accommodated my every need thanks man

Rating:

5.0

The guy that runs it is the best he really is the best 😜

Rating:

5.0

The manager there was very nice and helpful. Thank you

Rating:

5.0

Very good service. Much appreciated. Thank you.

Rating:

5.0

Always friendly and helpful!

Rating:

5.0

Very very helpful and with concern Thanks Rob

Rating:

5.0

I give them 100 % they were nice to talk to help me out very well ..thank you

Rating:

5.0

Very helpful and accommodating!! Thanks!!

Rating:

5.0

We had an excellent experience using the storage facilities at Sparkman Drive. The owners were helpful and courteous. We appreciate their services.

Rating:

5.0

It great place put you things

Rating:

5.0

Staff was very helpful and professional. They even contacted me to let me know I did not properly lock my storage unit and I went over and they showed me how to lock it securely. I consider this first rate customer service and they want the customers property safe and secure. Brenda D.

Rating:

5.0

Rental of storage unit was quick and easy. Rob was so helpful and the facility is well kept and safe. My husband and I appreciate how helpful he was as we were getting our items unloaded from the rental truck as the weather was turning very cold and icy.

Rating:

5.0

I'm proud to say the customer service was everything to me and only the system was down he made a way to still rent the uhaul because I had to get all my stuff out this apartment that day I was bout in tears but God knew what I was going through and he sent me to the right place at the right time thanks for everything

Rating:

5.0

Theae units are too high priced, 76$ dollars for a unit the size if my closet is kinda ridiculous, i only purchased it because my WEALTHY friend has a unit there and it would be easy to transfer things from hers to mine, NIT MY FIRST CHOICE, AT ALL!!

Rating:

5.0

Very Professional. Amicable staff/ manager on duty.

Rating:

5.0

Thankyou so much for making this a good experience for my family, and I!

Rating:

5.0

Ron is a pleasure to work with. He is knowledgeable, helpful, professional, and knows how to treat his customers well, especially in the taxing times of moving and storing personal items. I will definitely choose to do business with him again when the need arises. Thank you Ron and to your staff as well.

Rating:

5.0

Rob and Carolyn Davenport was such a great help to me. I really appreciated their kind and helpful manor it meant more to me than they would ever know God bless them both. 🙏Again I say thank you ever so much❤☺

Rating:

2.0

Not knowledgeable on inventory. I needed rent a truck; they said all were rented! When I was crossing the street I saw a Uhaul pickup truck parked on the side of the building, I went back and asked about it and they said Oh I forgot about that and I rented it! Would have lost business if I wasn’t aware and persistent!

Rating:

5.0

Rob Davenport was most helpful and knowledgeable. He helped me through everything and made the process a breeze in a very difficult situation . You don’t get service like that in Alabama from ANYBODY . He went above and beyond. Be proud you have this guy working here .

Rating:

4.0

the manager was great! He really helped us save money by coordinating with another location to allow us to drop off the truck at his location without charging us an additional fee for changing drop-off locations.

Rating:

5.0

Sparkman Uhaul and storage was the best thes far. Mr. Rob goes beyond to make sure all my needs was met. I felt my personal belongings was safe there as long as he was there. Everytime I went to get a Uhaul its like he knew just what we needed. He made the move for my family stress free. I'm grateful I had the opportunity to meet him and was able to work with him. THANKS FOR EVERYTHING

Rating:

5.0

Very friendly and helpful.

Rating:

3.0

Very friendly and Helpful representatives, Clean property but lots of spiders in my belongings, and trailers blocking unit at times.

Rating:

5.0

Brittney was very patient and helpful. Explaining what’s available and telling us about the free month for college students leaving because of the virus.

Rating:

5.0

Carolyn and Ron Davenport are the nicest people that I have ever met and I would recommend the Sparkman Dr Uhaul storage to anyone they are the best in my opinion.

Rating:

5.0

After 3 years, there was no sign of rodent activity, which is a big difference from another storage company I have dealt with. My things were safe and undamaged. Thank you for helping me!

Rating:

4.0

A great place to have a storage bin

Rating:

5.0

great job

Rating:

5.0

I live a distance away, but I would use no other location in the area, no matter where I live! They went above and beyond for customer service and I felt that I and my things were extremely safe!

Rating:

5.0

Very nice, very professional. Friendly, kind and helpful.

Rating:

5.0

They were always very kind and helpful with everything and yes I would recommend this place to all my friends and Family

Rating:

5.0

Carolyn and Rod are awesome!

Rating:

5.0

Customer service was awesome and easy to process.

Rating:

5.0

Thank you for always being professional and keeping my belongings secure.

Rating:

4.0

Didn't like when someone called me about my bill when it wasn't late, just on the last day to pay before being late. I paid my bill every month and was never late. Didn't appreciate the call.

Rating:

5.0

Very Satisfied! Thank You!

Rating:

5.0

Very good service. Thanks Brittany!!!!!

Rating:

5.0

Very friendly professional service. I would recommend this facility to everyone.

Rating:

5.0

The guy at the counter gave superb customer service

Rating:

3.0

Customers should be let known about the bugs in the facility before hand.

Rating:

5.0

Very friendly and helpful. Thank you so much.

Rating:

5.0

Great owners

Rating:

3.0

When I arrived at location, I was told different information than what I was told over the phone when I placed my order for services. I had to pay additional costs.

Rating:

5.0

Very respectful

Rating:

5.0

Everything was all good.

Rating:

5.0

I needed a truck and storage immediately and Ron was able to assist me with both within minutes. Great customer service and friendly as well. I would highly recommend this U-haul to family and friends

Rating:

5.0

Mr D was a nice and pleasant man to rent from but his wife should work on her people skills

Rating:

1.0

Purchased a large unit, but downgraded to a smaller sq ft before move in. The cash difference has been held hostage and I still havent been given my money back even after I left the unit. 0/10

Rating:

5.0

None

Rating:

4.0

My only issue were the bugs and pollen that were on my belongings, particularly the ones on the ground. There were many spiders, so I didn't consider the poison trap effective.

Rating:

5.0

Excellent service very polite and helpful staff

Rating:

5.0

Great service and friendly staff with clean, well kept facilities! Would return and HIGHLY recommend to others!

Rating:

5.0

Awesome and smooth experience.

Rating:

5.0

Fantastic customer service and the rates were very affordable

Rating:

5.0

Great service!

Rating:

5.0

Great!

Rating:

5.0

it was convenient

Rating:

5.0

Great Business! Great People! Very Professional! Thank You

Rating:

5.0

Best customer service for my s me call bg across the country!!

Rating:

5.0

Rob and Carolyn are the BEST! They go above and beyond for every customer. Customer Service is what they are about! Go see them :)

Rating:

5.0

The staff showed great customer service!!!

Rating:

4.0

I did not get a copy of my closeout receipt.

Rating:

5.0

Good service:)

Rating:

5.0

Staff very Friendly and Helpful, always. :)

Rating:

5.0

Excellent customer service

Rating:

3.0

Too bad there is no parking there.

Rating:

5.0

Thank you for everything.

Rating:

1.0

You all need to spray begore people move in

Rating:

5.0

Thank you...

Rating:

3.0

Helpful

Rating:

4.0

You gave me excellent service most of my transaction was done by phone and email. I will highly recommend this location to others that I know it's still in the Huntsville area.

Rating:

5.0

I will not need the storage unit. EXCELLENT service

Rating:

5.0

The people in the office were completely professional. They went out of their way to make sure we were set up. We set it all up from out of state and everything was lined up when we got here.

Rating:

4.0

Thank you

Rating:

1.0

Stored items became moldy. Was never notified of leaks in my storage building.