Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’ve never had a problem with this location up until last week after having a reservation and had to keep changing days to take off from work Never again
Rosa Thomas
Rating:
1.0
I arrived to this uhaul place 1 minute after closing. the employee was still outside and informed me they were closed and told me i would have to leave it outside, he then proceeded to run away and start quickly locking up the store. i then had to by myself use my own jack and jack up the uhaul so that i could get the trailer off my truck, he watched in the store untill i left and did not try to help me.
Connie Streling
Rating:
5.0
Customer did not leave a comment.
sergio ferrer
Rating:
5.0
Ty did an excellent job!!
Jeff Liverman
Rating:
5.0
Customer did not leave a comment.
Ryan Lane
Rating:
5.0
HITCH INSTALLWD BY CHARLES - VERY KNOWLEDGEABLE IN DEED !
Charles Johnson
Rating:
5.0
Great Location. Made trailer rental very easy.
Kenneth Perkinson
Rating:
5.0
Customer did not leave a comment.
Linda Capobianco
Rating:
3.0
Drop off area is quite the cluster
Morgan Stockdill
Rating:
5.0
Customer did not leave a comment.
Guillermo Orellana
Rating:
5.0
Customer did not leave a comment.
Antwone Vass
Rating:
5.0
Customer did not leave a comment.
Shakiyla Goodson
Rating:
5.0
Customer did not leave a comment.
Daniel Smith
Rating:
5.0
Customer did not leave a comment.
Shawn Connock
Rating:
5.0
Customer did not leave a comment.
Brittiny Allen
Rating:
5.0
Smooth quick and efficient. Probably the smoothest since dealing with UHaul. Thank you Wesly!.
JORDEN LARRY
Rating:
5.0
Customer did not leave a comment.
ANEKYE LOUIS
Rating:
5.0
Everything went fine this time and last. Lamont Wilson and Charles are such nice and kind people it was a pleasure to do business with them.
Mary Rosier
Rating:
5.0
Customer did not leave a comment.
Ryan Tobin
Rating:
5.0
Customer did not leave a comment.
Richard Hubbell
Rating:
5.0
Customer did not leave a comment.
Myra Morris
Rating:
3.0
Can use more lines and availability to get customers in&out
troy smith
Rating:
4.0
Customer did not leave a comment.
naahjae grammer
Rating:
3.0
You can update your drop off system - I was told after I rented the truck and it was loaded that I would not be able to drop it off where I wanted, I needed to drop it off an hour and a half away and when I refused to do that they told me I would have to find my own drop off, which I did - see below but you charged me $20 for using the original drop off that I wanted and not the one that was halfway across the state! And no one bothered to check to see if that location would take the truck or not - it was just assumed that he wouldn't, I'm pretty pissed off about it - not the location's fault - it came from somewhere where the 888 # is and they were not helpful when I called them
Linda Vaughan
Rating:
5.0
Thank you for for a great moving experience
Sharalyn Rose
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Kevin Harrison
Rating:
2.0
The attendant disappeared for long periods of time regardless of a growing line of customers. She never apologized for the wait. We arrived 15 min early to pick up our rental and didn't leave until 25 min after our rental period began. She spoke in a very rude tone upon us returning the van, and despite us having cleaned the van out prior to return, announced over the entire store "are you going to clean this out or am I?" Very unprofessional. Additionally, the van we rented reeked of stale cigarette smoke and was filthy; however we were later charged for the uncleanliness that we were given to begin with. Will never use this UHaul location again, nor will we recommend to anyone.
Heather Bartoe
Rating:
5.0
This was by far the best Uhaul I’ve been to. I have gone there twice to have hitches placed on my cars and just had the best experience renting a box truck. The manager and another woman employee both had outstanding customer service. I needed to extend the rental by one day and the manager was so understanding and helpful. I had been to a nearby Uhaul and had the exact opposite experience before. Everyone go here for your hauling needs!
chris gonzales
Rating:
5.0
Customer did not leave a comment.
Roy Harrison
|
Overall Experience
Rating:
5.0
None
Lorenzo Jones
Rating:
5.0
Customer did not leave a comment.
Joann Cunningham
Rating:
5.0
Customer did not leave a comment.
Carolyn Banks
Rating:
5.0
Charles Burton did a great job! He was professional and efficient. I was very impressed and will recommend this location to everyone I know.
William Tyus
Rating:
5.0
Customer did not leave a comment.
Sandy Garcia
Rating:
5.0
Customer did not leave a comment.
Alejandrina Vargas
Rating:
5.0
The Service and Hook Up was fast and I was able to get my home. I must say the Rep served me with a smile and was very kind!!!
TRAVIS MELSON
Rating:
3.0
Customer did not leave a comment.
Sandra Camp
Rating:
5.0
They were open, which was a good start till 7:00! Made it very easy and quick to drop off truck.
People there were very nice and efficient!
Thanks!
Joanne Wamsley
Rating:
5.0
Nothing! The entire experience was seamless!
Lisa Thomas
Rating:
5.0
Customer did not leave a comment.
John Dugger
Rating:
5.0
Customer did not leave a comment.
Rudolph Bates
Rating:
2.0
I had white bird droppings on my belongings
Bernard M Walker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Curtis Harrison
Rating:
5.0
Customer did not leave a comment.
lynton marten
Rating:
5.0
Customer did not leave a comment.
Pattie Orange
Rating:
5.0
Customer did not leave a comment.
Mary Carlson
Rating:
5.0
You can start renting pick up trucks one way. Also have coupons and a loyalty program.
Joseph Howell
Rating:
5.0
Customer did not leave a comment.
Robert Johnson
Rating:
5.0
Customer did not leave a comment.
RONDA MORETA
Rating:
3.0
Very helpful staff.
Juanita Brown
Rating:
5.0
Excellent service.
William Schmahl
Rating:
4.0
Those guys were awesome getting me and out. Outstanding Job
DALE vaughan sr
Rating:
1.0
Manager very rude and charged me an EXTRA day for absolutely no reason ! Almost $50 more than the truck originally cost. And told me it was because of me dropping the truck off an hour after closing. Which is ridiculous
teqwan bailey
Rating:
3.0
The staff person was very helpful and made my return super easy. Even assisted with a jump when the car being towed battery died. Thank you!
Juanita Brown
Rating:
5.0
Customer did not leave a comment.
linda foa
Rating:
5.0
Very much appreciated the manager calling me back to take my credit card number over the phone so I didn't have to meet my driver there the next morning.
Jo Richardson
Rating:
5.0
I have rented from U-Haul many times and have always been satisfied. This branch is very efficient. Convenient to the interstate. Open times are later than most. I have never had any issue with the trucks. Would highly recommend. Thanks for all you do!!!
John Guerrant
Rating:
5.0
The staff were very friendly and helpful.
Teresa Riggs
Rating:
5.0
Customer did not leave a comment.
Antonio Scroggins
Rating:
5.0
Keep up the good work.
Thanks guys
Anzoumana Coulibaly
Rating:
5.0
Customer did not leave a comment.
Bianca Bethune
|
First Impressions
Rating:
1.0
The truck broke down in the middle of our moving day.
We also waited for about 2 hours just for a mechanic to show up and he knew exactly what the problem was.
It was the shifter cable that came off and the truck would not drive. Coincidentally the mechanic knew exactly what the problem was which leads me to believe that he knew exactly where to and knew exactly what the problem was which also leads me to believe that this is a constant problem with this same exact truck and they are still renting it out without fixing the problem. You guys did not offer a discount or take a percent off for the trouble. 2 hours of delay to a truck that has an existing problem and you guys still rented it out. This is unprofessional and careless to a company and corporation as big as U-Haul. Also shows how unprofessional this location is. Sorry but very disappointed and dissatisfied.
Steve Santiago
Rating:
5.0
Customer did not leave a comment.
Bradley Stuller
Rating:
5.0
Customer did not leave a comment.
Eugene Cosby
Rating:
5.0
Everything was very good. The employees were very nice and knowledgeable. There were no problems at all. I was very pleased with the service.
James Marshall
Rating:
5.0
Customer did not leave a comment.
PAUL WEYFORTH
Rating:
3.0
Customer did not leave a comment.
Keith Black
Rating:
4.0
This location needs a bigger parking lot.
arnold shaw
Rating:
4.0
My experience was great. The installation was quick and timely. I can't think of anything to improve my experience.
Douglas Sowards
Rating:
5.0
They are very accommodating and helpful. Any issue I had they fixed it right away.
Courtney Anderson
Rating:
5.0
The Best in the area !!!
Curtis Harrison
Rating:
5.0
Customer did not leave a comment.
Herbert Jones
Rating:
5.0
Customer did not leave a comment.
Brian Bowman
Rating:
5.0
Excellent Salesperson and very knowledgeable
Carl Hall
Rating:
5.0
There’s nothing to improve. These are some of the most genuinely helpful and hardworking employees that I’ve come across. Couldn’t have hired better. Happy New Year !
Flintayvia Williams
Rating:
5.0
Super nice and helpful.
Frank Liberto
Rating:
5.0
The U-Haul web site is intuitive and easily allows the user to interact with. This ease of use makes it simple to align the needs of the user with the options available to the user.
Benjamin Lugo
|
Overall Experience
Rating:
5.0
Nice vans will rent again.
Richard Mckinney
Rating:
5.0
Customer did not leave a comment.
David Gammon
Rating:
5.0
Customer did not leave a comment.
Genazon Cosby
Rating:
5.0
Customer did not leave a comment.
Telesea Sims
Rating:
5.0
Mr. Biggs was very friendly and very helpful. Will use this location again for my next rental.
Lawrence Smith
Rating:
5.0
Customer did not leave a comment.
Tess Wilson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shelia Johnson
|
Overall Experience
Rating:
5.0
Awesome friendly folks
Fred Garrison
Rating:
5.0
Customer did not leave a comment.
CMA COLONIAL HONDA
Rating:
5.0
Customer did not leave a comment.
Joshua Strakal
Rating:
5.0
Customer did not leave a comment.
Ashley Bazemore
|
Online Move In
Rating:
5.0
N/A
Bulmaro Rodriguez
Rating:
5.0
The guys were great, I made a decision to change my trailer size and it went smoothly, picking up and dropping off were excellent, I have used this location before as well and never had any problems
Jeanine Williams
Rating:
5.0
Customer did not leave a comment.
Douglas Thomas
Rating:
5.0
Customer did not leave a comment.
Nicholas Bradford
Rating:
5.0
The owner of this establishment was top notch.
GEROGE FETKO
Rating:
4.0
Customer did not leave a comment.
Sarah Lefsyk
Rating:
5.0
Customer did not leave a comment.
Allen Buford Jr
Rating:
5.0
Maybe the most well stocked and customer friendly locations in the Richmond area that I have been to. The trailer was dirty when I picked it up, but that doesn’t bother me.
Charles Yingling
Rating:
5.0
Add more staff at this location .
Donna Wilson
Rating:
5.0
Charles the manager is a very nice man and I will always visit the colonial heights location as long as he is there he made me feel like family and even did a great job and in a timely fashion thank you Charles and the colonial heights store I made a new freind
carey reninger
Rating:
4.0
Nothing. Hands down the best possible customer service ever!
Melvin Hall
Rating:
5.0
Customer did not leave a comment.
melissa BROWN
Rating:
5.0
I was totally satisfied with this location
larry watson
Rating:
5.0
Customer did not leave a comment.
Rasheedah Nevers
Rating:
5.0
Great costumer service
Gregory Campbell
Rating:
5.0
Stay just as you are
Pamela Johnson
Rating:
5.0
Excellent customer service southpark and s. Crater Rd. #1
particia dennis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
zahreshea lewis
Rating:
4.0
Customer did not leave a comment.
Tonya Lowder
Rating:
5.0
The staff was professional and personable, while providing excellent customer service. This location's staff deserves a round of applause!
Darrel Williams
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
keesha sims
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carolyn Hodges
|
Online Move In
Rating:
5.0
Nice and clean I left my stuff there for a year and came back to everything in the same condition.
Eugene Botchway
|
Overall Experience
Rating:
5.0
Customer service was awesome!
diane taylor
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Betty-Sue King
|
Online Move In
Rating:
5.0
Rates seem a little high now compared to when I started with storage. Charles is the best !
cathrine crowder
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Theodora Lawrence
|
Overall Experience
Rating:
5.0
Outstanding time renting from this location if I ever have to use this facility again I would without any
Hesitation class A service.
Derrick Banks
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
brad lain
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hassan El-Amin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nikia Shaw
|
Online Move In
Rating:
5.0
Employees were very helpful throughout the entire process.
Benjamin Lugo
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Annette Simpkins
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Alan Porter
|
First Impressions
Rating:
4.0
Rate change was unwarranted
damond gurley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MELISSA WILES
|
Overall Experience
Rating:
3.0
Everything was good except the card readers for entrance to storage. I had to swipe way too many times for it to actually work. A few times even after the first swipe worked the 2nd one was denied and had to start over again. Very frustrating.
JESSICA BLAND
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Taylor Jordan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela Quick
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Darrel Williams
|
First Impressions
Rating:
4.0
Great service
Steven Koon
|
Overall Experience
Rating:
5.0
Very nice & knowledgeable people
Angela Jenkins
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Spiers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lyric Meade
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shaneka Martin
|
First Impressions
Rating:
5.0
I’ve been using this storage for many years. My things are always the same as the day I put them in storage. Never damaged or soiled. Mr. Burton is very easy to work with. I will continue to use this location in the future.
shawniece johnson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
robert cordell
|
First Impressions
Rating:
5.0
I will seek employment there...
David Willis
|
Overall Experience
Rating:
5.0
Keep up the great work
Dewey Hamlin Jr
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Erica Williams
|
Overall Experience
Rating:
2.0
Too expensive
Larry Jackson
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Gloria James
|
Overall Experience
Rating:
4.0
Luke and Elijah were great!
ROBERT VILLARREAL
|
First Impressions
Rating:
4.0
Luke and Elijah were great!
ROBERT VILLARREAL
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lorraine Young
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BREONA MASON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nick Scantling
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shane Carter
|
Overall Experience
Rating:
5.0
Always enjoyed the friendliness of the staff. They're helpful when In need. Thank you.
Kurtis Knobel
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
donna stech
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Richard Spiers
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Donishia Bugg
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Curtis Robertson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth Bullard
|
First Impressions
Rating:
4.0
It was not mentioned that you had to go to a specific door to properly check in. Had to find worker for assistance. Looks like there was only one employee multitasking everything.
Christina Sumbi
|
Online Move In
Rating:
3.0
My unit is so far in the back it takes a long time to move stuff from the dock
Angela Jenkins
|
Online Move In
Rating:
5.0
Wish uhaul offered a refund for the unused portion of my storage lease like they do with the trucks.
TIMOTHYMARKEITH WILLIAMS
|
Overall Experience
Rating:
5.0
The manager helped me tremendously on Monday . The day before the employee in charge was horrible. Thank God for Charles. He resolved every issue I had .I can't sing his praises enough.
ELKE BERRY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bruce Colvin II
|
Overall Experience
Rating:
5.0
Perfect location and accommodations. Would definitely recommend.
Barbara Taylor
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Vizyion Wilson
|
Overall Experience
Rating:
3.0
Wess was not friendly or helpful to customers that were not Caucasian. His colleague who was not Caucasian, requested assistance with a matter with another customer and he ignored his question. It was very hard watching Wess treat customers and staff with such disregard.
SHAKEDA RHODES
|
First Impressions
Rating:
5.0
Charles Burton and his staff go up and beyond to be of assistance to there customers I will be using them again in the future and also recommending them to family and friends
Laguamya Jones
|
Overall Experience
Rating:
5.0
Great customer service!! 6 stars recommended, especially Charles!
KATIE WILLIAMS
|
Overall Experience
Rating:
5.0
N/a
TIMOTHYMARKEITH WILLIAMS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Annette Simpkins
|
Overall Experience
Rating:
5.0
There was a young lady not employed at this store, but is a U-Haul worker and she stepped in and help the line go a little quicker..the manager needed more help in this store in the morning
juanita hill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kevin Younger
|
Overall Experience
Rating:
5.0
Customer service was outstanding! After a long cross country journey, it was a nice checkin with truck and car trailer, and very smooth setup of the storage unit. Hands down best experience I’ve ever had.
Andrew Bushman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SOPHRONIA PETTIFORD
|
Overall Experience
Rating:
5.0
Charles, the General Manager, is a top professional with a superb demeaner and attitude towards customers. He represents the quintessential manager who goes the distance to help customers and who helped make my experience at his facility top notch.
Kudos to him and his staff!
Hassan
Hassan El-Amin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Yehudah Bey
|
Overall Experience
Rating:
5.0
Gracias muchas gracias
ROSAENID HERNANDEZ
|
Overall Experience
Rating:
5.0
Excellent facility. Staff professional and helpful. Great conversation with staff. Will recommend to family, friends and coworkers needing storage space.
ray oster
|
First Impressions
Rating:
5.0
The staff were extraordinary
Domonique Williams
|
First Impressions
Rating:
5.0
I appreciated the emails each time a charge was put on my credit card. Thank you!
ivan
ivan perkinson
|
Overall Experience
Rating:
3.0
The main offices shouldn't be making reservations when they don't have an actual number of units already reserved. But it all worked out for me.
Sheila Hazen
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Theodora Lawrence
|
First Impressions
Rating:
3.0
Some of my things had black mold on them that did not have mold on them previous to moving into the unit. That would be the only downside to this experience
Chamika Jones
|
Overall Experience
Rating:
5.0
Customer service was professional and courteous.
LESIA TURNER
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JEFFREYALLEN CONSTANTINE
|
Overall Experience
Rating:
3.0
When we arrived to rent our unit, there were items left from the previous occupant that were never removed. When we vacated the unit, we were held responsible for removing the prior occupants items. We didn't receive a discount for the unclean unit.
Charles Fleming
|
Overall Experience
Rating:
5.0
Charles Burton is outstanding in every way in his approach to customer service. He is outstanding as a human being in the way he treat people. A pleasure to deal with.
Dwight Cosgrove
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra Taylor Chavis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brittney Hutcherson
|
First Impressions
Rating:
5.0
Makes you feel comfortable with them helping with your moving process
Tess Wilson
|
Overall Experience
Rating:
5.0
I didn't read the online instructions completely. The staff inside was friendly and explained everything to me.
Tiffany Pierce
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
CARLOS SANTOS
|
First Impressions
Rating:
5.0
The young lady who helped me was very pleasant to work with she was knowledgeable kind and courteous, the only issue that I had was that they weren’t supposed to take another payment out of my checking account but they did, I got it back a few days later but I had already had two checks bounce by then
Kimberly Bonner
|
Overall Experience
Rating:
5.0
Outstanding customer service.The help I receive Sunday and Monday with my equipment from the staff was excellent.Best Custer service around .
leonardo thomas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
brad lain
|
Online Move In
Rating:
5.0
Great staff & customer service is outstanding!
Katherine Patterson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Yehudah Bey
|
First Impressions
Rating:
5.0
I have used this facility many times and enjoyed it every time.
DAPHNE MILES-MINTER
|
First Impressions
Rating:
5.0
The employees at the facility were most professional and cooperative I've ever encountered. I will use them again with no hesitation.
Natosha Brown
|
First Impressions
Rating:
5.0
They have been very helpful during this time with Covid-19 and all .
Patrick Prior
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Ryenne Stanford
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Tabitha Stith
|
Overall Experience
Rating:
5.0
We used UHaul for a moving truck and storage. Everyone was very helpful. It was a great experience.
CONNI BURKET
|
Overall Experience
Rating:
5.0
Charles was very helpful and the experience was great.
Karen Fussell-Pearson
|
Overall Experience
Rating:
3.0
None at this time
Joseph Mcdaniel
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
marquette cole
|
Overall Experience
Rating:
5.0
Great experience
Bernard M Walker
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Anna Mangiaracina
|
First Impressions
Rating:
4.0
Staff was professional welcoming and experienced
Norma Newman
|
First Impressions
Rating:
4.0
I was happy with my experience!!! Thanks Robin
JABREA MOORE
|
First Impressions
Rating:
5.0
The staff was friendly, helpful and funny. I appreciate their willingness to accommodate everything we needed.
terre harris
|
Overall Experience
Rating:
5.0
The staff was quick and efficient. The space was exactly what I needed for my daughter’s dorm goods. Very clean facility. I was most happy to find that there was no rodent issues at all. I will be using this site again in the future.
TINA KING
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gwendolyn Hogan
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Helen Swartout
|
Online Move In
Rating:
5.0
Mr. Charles goes above to make sure his customers are taken care of. No complaints here. I will surely recommend this UHaul /Storage to anyone. Job well done.
Yolanda Trisvan
|
Overall Experience
Rating:
5.0
Charles burton is an exceptional person , always very helpful and easy to work with.
Dwight Cosgrove
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEREK REESE
|
Overall Experience
Rating:
3.0
Temperature to hot.
Jeffrey THOMPSON
|
Online Move In
Rating:
5.0
Thank you for the storage during some life events. Nice to know my things were stored in a good place and no worries.
gena ellis
|
Overall Experience
Rating:
5.0
I did not get the to the lock i paid for back
Barron Marshall
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Thomas Frantz
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Charmayne Wyche
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
megan fratta
|
Overall Experience
Rating:
5.0
Moving is stressful let alone storing my valuables away from home was even more uncertain. However the entire experience was easy. My valuables were there for an entire year I always had access 24-7 and never an issue with elements pests or rodents. The facility was clean staff helpful and friendly. Thank you for helping to solve my temporary storage issues and never complicating the experience. I highly recommend this location and if ever the need arises again I will seek your services.
Steven Martin
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
WYNEE BRADLEY
|
First Impressions
Rating:
2.0
I rented this a week ago 2/12, When i got there my card didn't work, The staff was about as useful as a I was bothering them. I WILL NOT BE THERE LONG NOW! The facility has water leaks! I got moved out apparently because the lock wasn't on the door, I had to get my last load from W V, Pulled in to unload and the nightmare started. I will find a new facility and get outta this place!
JOHNLABARR after six
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Tiara Waller
|
Overall Experience
Rating:
3.0
Will fill my needs, so i get some breathing room.
JOHNLABARR after six
|
First Impressions
Rating:
4.0
I rented a space for a year. Overall my experience was pleasant.
MY ONLY PROBLEM/CONCERN/CRITIQUE IS THE FOLLOWING:
My billing day was the 19th of every month. The South Park location forwarded late notices to SEVERAL DIFFERENT ADDRESSES.
Addresses that weren't mine and addresses I never lived at. It's clear that some sort of investigation had to happen to even get the addresses. I believe that that is just extreme. These notices were sent out as soon as the 20th and sometimes judging by the postmarks three in the same day. I've never been more than a few days late. I've never ever owed more than what was due the current month. And upon move out I owed nothing, in fact I had two remaining weeks on the current month I had already paid.
This amount of invoicing or building of any kind is absurd.
It seems they went on the internet and just sent out invoices to whatever addresses they could find. When in fact your offices had several phone numbers for me and my email address. I always answered when they called me or returned the call right away.
I don't understand why my invoices and late notices were mailed out, listing personal information and storage my location and I can't understand for the life of me why anyone from UHAUL would dim this appropriate or legal for that matter.
I don't know why billing felt it necessary to use mail of any kind when I had already opted for paperless contact, never gave a forwarding addres to mail any information of any kind to.
I can't even at this moment understand why I had mail sent all over the state, to relatives of friends and random strangers who knew those relatives. (The only reason I got wind of it at all)
This collection policy of yours is one of the very reasons why I removed my belongings and it is also the reason why I would probably never rent a space for the amount of time I rented this space for.
It was invasive and in my humble opinion very dangerous.
Whenever someone is in a storage or moving situation the last thing that should be allowed is for any type of collection process to begin the very day after the bill is due and for that invoice and location to be mailed to any random address found off the internet. I found it extremely unprofessional.
Also,
The digital card machine that grants you access into the storage area at the South Park location sometimes doesn't work upon the first swipe or the second or the fifth for that matter one day I attempted to get into my storage facility and could not gain access on my own due to a faulty swipe machine and had to be let in from inside the facility on this day I contacted the facility manager and left a message detailing exactly what my problem was and this was 8 months ago I have never heard from him or gotten an email or call about it. This was very distasteful.
Though I never had any additional problems gaining access it left quite the sour taste in my mouth to know that if I ever in fact had a problem that there would be no contact made by the management or any representatives at the location.
Sad to say this was good storage but absolutely not good business.
I have been a customer of U-Haul for over 10 years and honestly before this experience I had nothing bad to say.
A personal relationship with a customer renting from you for a year should be established and respected.
That is all.
S. Powells
Shanee Powells
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PAMELA ELLIOTT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Smith
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Elizabeth Leming
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
alicia cole
|
Overall Experience
Rating:
5.0
The storage unit was very clean and well lit.
Nichelle Gordon-Scott
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Robin Gholson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DIMPHY JOHNSON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sandra Moore
|
Overall Experience
Rating:
5.0
NA
Samuel Licorish
|
First Impressions
Rating:
5.0
Made our out of state moving transition even better. Mr. Burton was very helpful and extremely customer oriented. Thank you Sir for the help.
Andrew Studebaker
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Devon King
|
Overall Experience
Rating:
5.0
Thank you so very much South Park Uhaul, your staff is professional and I had a great experience with you all. If I ever need a storage again your number one. Keep up the great work.
Dorothea White
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
elizabeth williams
|
Overall Experience
Rating:
5.0
Staff Manager Charles Burtons customer care and service was outstanding. Thank You.
LYNN MCCLEESE
|
Overall Experience
Rating:
5.0
U Haul personal made my daughter’s very difficult situation a very pleasant experience getting a storage unit for her things.
And, U Haul personal made me feel comfortable and confident in this transition.
Thank you for your service and commitment to excellence!
Nichelle Gordon-Scott
|
First Impressions
Rating:
5.0
Gentleman who assisted me was very helpful in making sure I obtained the correct size storage unit, very pleasant and very good customer service.
elizabeth williams
|
First Impressions
Rating:
5.0
Charles Burton was outstanding! Very efficient and caring in the latest transaction. I will return to U Haul for any future needs for moving. Excellent plus plus plus!
wiliam golden
|
First Impressions
Rating:
5.0
I had an absolutely wonderful experience. The staff was helpful, patient and most importantly professional. They were willing to help me with whatever I needed and things went very smoothly.
Shanee Powells
|
First Impressions
Rating:
5.0
Great customer service
Gwendolyn Hogan
|
First Impressions
Rating:
5.0
The service we received was outstanding from beginning to end.. Everyone was helpful, polite, knowledgeable. The transactions was done with ease. Mr. Burton & his employees made this experience easy.
sheila mayes
|
First Impressions
Rating:
5.0
I have had my unit since 1995 and have always felt that it was a safe and secure place. The staff were always helpful and courteous. The manager, Charles Burton, was the best.
JAMES POND
|
Overall Experience
Rating:
5.0
The staff there are professionals and have excellent customer service.
Sonia Pettiford
|
Overall Experience
Rating:
2.0
I was appreciative of the first month free discount but I dealt with confusion on the customer service end from start to finish .
Latasha Richardson
|
First Impressions
Rating:
5.0
Overall, the storage was inside and was well maintained.
Connor Rolan
|
Overall Experience
Rating:
5.0
Charles and his staff were very helpful and friendly. Excellent service, will highly recommend the Southpark U-Haul.
MICHAEL WIESNER
|
Overall Experience
Rating:
5.0
Mr. Burton, the manager at this location along with his Co-workers are customer friendly. Exceptional customer service was provided and the indoor storage facilities are so clean!
RANDALL BURTON
|
Overall Experience
Rating:
5.0
They showed me professionalism and every ounce courtesy when assisting me. I appreciate their how fast I was able to pay for my storage unit. Thank you.
Sonia Pettiford
|
First Impressions
Rating:
2.0
Turn-in, in Virginia was exceptional. The issuing facility, Torrance, CA, failed to properly check vehicle (wiper blades). I lost 1 1/2 travel days due to the poor wiper blades.
floyd harris
|
First Impressions
Rating:
1.0
All Around TERRIBLE!! Unprofessional Theives
Ni Yona Bouie
|
Overall Experience
Rating:
5.0
Very good service
sonya mclaughlin
|
Overall Experience
Rating:
4.0
It met our short term needs well.
James O'Quinn
|
Overall Experience
Rating:
5.0
Staff is super friendly at this location and has shown me to continue my high thoughts of your company as my telephone reservation and inadequate service of the customer service over the phone did not
Karen Jones
|
Overall Experience
Rating:
4.0
Thanks for the use of your facility.
LISA GLENN
|
Overall Experience
Rating:
4.0
Excellent customer service!!!!!
Beverly F Fordham
|
Overall Experience
Rating:
5.0
Thanks
Octavia Walker
|
Reservation
Rating:
5.0
Mr. Charles made my transition back into town smooth and easy. I appreciate that.
Stephanie Harper
|
Reservation
Rating:
5.0
Unfortunately I can not remember the young mans name that helped me but his customer service was absolutely wonderful.. he was a perfect gentleman. I needed that at that moment I was in.. thank you!
Leslie Henry
|
Reservation
Rating:
5.0
I have been using this location of the uhaul franchise for over 18 years and no matter when I need anything, trucks, storage, supplies, etc., the staff has always gone above and beyond expectations.
LYNN MCCLEESE
|
Reservation
Rating:
5.0
Help full and friendly.
gary millar
|
Overall Experience
Rating:
5.0
I felt my things were safe. We just moved further away and didnt need to store as much stuff which is why we closed it
Tammy Harrar
|
Overall Experience
Rating:
5.0
South park Uhaul, is a great demonstration of excellence! From management to employees 5 star experience every time!!!!!
global wash INC
|
Overall Experience
Rating:
4.0
I liked the fact that it was inside. I did not have to worry about the weather conditions. I felt secure.