Customer Reviews for U-Haul Moving & Storage at Skyland Blvd

7,704 reviews

124 Skyland Blvd E   Tuscaloosa, AL 35405
(Half mile from Interstate 20, Close to Sharks Fish and Chicken Restaurant)

(205) 349-1353

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(205) 349-1353

124 Skyland Blvd E
Tuscaloosa, AL 35405
(Half mile from Interstate 20, Close to Sharks Fish and Chicken Restaurant)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

As always, the manager at this store was professional, kind, quick, and fair.

Robin Harvey 
Rating:
5.0

Staff was nice and friendly good customer service

Tonya Smith 
Rating:
4.0

Customer did not leave a comment.

Steven Gustafson 
Rating:
4.0

The store was very busy when we got there. First there was one employee behind the counter, and then another came in. The one that had been solo for a few minutes handled business, but she seemed pretty stressed. The gentlemen that came in helped us, and he was really awesome. There wasn't a moving van available, so he asked a few questions about what we were planning so that he could try to find something that would work. He walked me out to the pull behind trailers and found the last 6x12 trailer they had on the lot. He was able to get us set up with the rental, and he hooked it up for us. The employee handling returns was fantastic as well, and helped to get the trailer in the right spot and unhooked from the vehicle quickly. Overall, we had a great experience, and would recommend this location to anyone.

Jeffery Nabors 
Rating:
5.0

Great place.

Greg Campbell 
Rating:
2.0

The girl at the front desk had a nasty attitude. She talked on the telephone the entire time I was getting my storage set up. She didn’t want to help the guy who obviously didn’t know what he was doing.

Porche Austin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Belinda Freeman 
Rating:
4.0

Customer did not leave a comment.

Tristan Felton 
Rating:
3.0

I had an appointment at 8:30 for a hitch installation. The hitch installer had been at work, but had left the location and did not return until 9:00. I made a point to meet my appointment time and I wish UHaul had done the same. Otherwise everything was fine and the bathroom was very nice and well maintained (not often the case!).

Thomas Hunter 
Rating:
3.0

Leaving one female to load a 6x12 trailer is not very smart.

Phillip Harris 
Rating:
5.0

Customer did not leave a comment.

Jorge Roas 
Rating:
4.0

Customer did not leave a comment.

Deanna Jones 
Rating:
4.0

I was originally supposed to pickup a 20 ft at a different location in Tuscaloosa. They no showed, but the online rep got it solved within. 20 min and moved my reservation over quickly. Sadly, I had to get a 24ft but the online rep was very helpful.

Rachel Taylor 
Rating:
5.0

N/A

James Vanhorn 
Rating:
2.0

Associate was very unprofessional. When unloading the trailer he hit my truck when moving it.

Brent Rogers 
Rating:
5.0

Customer did not leave a comment.

demaria jones 
Rating:
3.0

Better riding trucks and I think the communication could’ve been a lot better.

akaieshia sanders 
Rating:
4.0

Customer did not leave a comment.

Deborah Dorroh 
Rating:
5.0

Customer did not leave a comment.

Desharese White 
Rating:
4.0

Customer did not leave a comment.

Eddie Boyd 
Rating:
5.0

Customer did not leave a comment.

Latasha Cunningham 
Rating:
5.0

Customer did not leave a comment.

Ruby Carter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Willie Mcmullen 
Rating:
5.0

Customer did not leave a comment.

Timothy Thompson 
Rating:
5.0

Customer did not leave a comment.

Mary Ann Jones 
Rating:
5.0

Tony did an outstanding job. Thanks for a great experience

Greg Campbell 
Rating:
5.0

Customer did not leave a comment.

Robert Ingram 
Rating:
5.0

Customer did not leave a comment.

Benson Bolling 
Rating:
5.0

No improvement suggestions. It went great. The staff are friendly and helpful.

Laurie Kitchens 
Rating:
3.0

Need signs so people dropping off U-Hauls don’t wait in line behind people renting U-Hauls.

anita craft 
Rating:
5.0

Customer did not leave a comment.

Berry Coleman 
Rating:
5.0

Customer did not leave a comment.

Dan Brasfield 
Rating:
5.0

Customer did not leave a comment.

Beth Eubanks 
Rating:
5.0

Helpful staff

BLAKE SMIDT 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Williams 
Rating:
5.0

Outstanding staff.

EARLENE LINDSEY 
Rating:
5.0

Very friendly

Kimberly Cook 
Rating:
1.0

Have the uhaul that was reserved there

Alline Kent 
Rating:
5.0

Customer did not leave a comment.

JULIA CROWE 
Rating:
5.0

Quick and easy

Jimmon Hughes 
Rating:
1.0

They didn’t have the truck size I made reservations for and they charged me a extra day when I called and told them it will be Sunday morning bringing it in and they didn’t note it so I got charged a extra 100$ for it

Laronda Prince 
Rating:
2.0

Customer did not leave a comment.

Sherika Jones 
Rating:
4.0

They were super busy and I had to wait 30 minutes past my appointment time for my car to be started. However the girls that were there were doing an amazing job and the manager even apologized to me for how long my installation took.

Carrie Barnes 
Rating:
5.0

I will tell the next customer

Tiana German 
Rating:
4.0

Parking for POVS

Scotty Burrell 
Rating:
5.0

Customer did not leave a comment.

mae benson 
Rating:
1.0

I was over charged for gas and I don’t like that. 31.00 That is so sad and I did not go far so I know gas was not used and I put 10.00 bucks in as well 41.00 should not have been charged!!!

Ebony Earley 
Rating:
1.0

Everything was great except the staff. I recommend getting new employees for this location because the ones there are very unprofessional.

Crystal Taylor 
Rating:
5.0

Customer did not leave a comment.

Brian Stegemoller 
Rating:
4.0

Customer did not leave a comment.

John Mills 
Rating:
5.0

Customer did not leave a comment.

Takeyah Kirk  |  Overall Experience 
Rating:
5.0

The best is Tuscaloosa!!

Tom Quinn 
Rating:
4.0

Customer did not leave a comment.

Bennett Castleberry 
Rating:
5.0

Customer did not leave a comment.

Tommy Wood 
Rating:
5.0

Customer did not leave a comment.

gloria sanderson  |  Overall Experience 
Rating:
1.0

U-Haul windshield was dirty. The gas tank was on 40 mi to empty.

Jon Melton 
Rating:
5.0

Customer did not leave a comment.

Mark Morrison 
Rating:
5.0

Customer did not leave a comment.

Richard Henderson 
Rating:
5.0

Customer did not leave a comment.

Labrodrick Bolden 
Rating:
3.0

First off I scheduled an appointment my wife took off work and took her vehicle to U-Haul location in Tuscaloosa. Upon arrival they asked her if she had appointment and she said yes I’m here for an installation. The lady looked at her like she was crazy and said I’m sorry do what and my wife says yes we have an appointment, the lady told her that she was sorry that she sees our appointment in the computer but there were no installation supposed to be scheduled on a Thursday and if there was no one there whatsoever, they could do the installation so we had to take it back up there Saturday morning after picking up my vehicle and driving it home. All of the lights on my dash came on I have a 2022 Honda pilot the back up sensors Lights on the dash are saying malfunction and the lane departure is saying malfunction overall turbo experience still trying to get U-Haul to look at it and make sure that nothing is messed up on the wiring

Jacob Parris 
Rating:
5.0

Customer did not leave a comment.

Jennifer Smith 
Rating:
5.0

Customer did not leave a comment.

Don Avery 
Rating:
5.0

Your service and employees were awesome!!!!

LISA KENNEDY 
Rating:
5.0

Customer did not leave a comment.

angela clarke 
Rating:
5.0

Customer did not leave a comment.

Jean Koenemann 
Rating:
5.0

Good service. Continue to hire staff such as the ladies who assisted me.

kandice cook 
Rating:
4.0

Customer did not leave a comment.

DARRELL APPLE 
Rating:
5.0

Customer did not leave a comment.

Keosha Talley 
Rating:
1.0

Customer did not leave a comment.

Juanita Hughes 
Rating:
5.0

This was a great experience. I have a son with autism. The care that was shown to assist me during the return of the truck was exceptional. Victoria is a great asset to your company. Thank you very much

tony polion 
Rating:
4.0

Customer did not leave a comment.

bette abel 
Rating:
5.0

Customer did not leave a comment.

Darineya Dent 
Rating:
5.0

Customer did not leave a comment.

Anthony Cherry 
Rating:
4.0

Was suppose to go Moundville location. APPARENTLY, They don’t take uhals anymore!

LEONDRA MOORE 
Rating:
5.0

Customer did not leave a comment.

Shalesta Kelow 
Rating:
5.0

Customer did not leave a comment.

Charles McLendon 
Rating:
3.0

Customer did not leave a comment.

Tabitha Chapin 
Rating:
5.0

Great customer service

Sherekia Chandler 
Rating:
5.0

Customer did not leave a comment.

Tony James 
Rating:
5.0

Customer did not leave a comment.

Kelsey Taylor 
Rating:
2.0

I have rented a small truck twice in 2 weeks, I have turned the trucks back in on time at the designated place and have left more fuel in them then when I picked them up. Both times you have added $3 and $4 charges to my card with no explanation. I asked during my second rental and the employee could not give me an explanation. I paid the rental price your employee quoted me, then had additional unauthorized charges added to my card. This is taking advantage of your paying costumer! This is unacceptable and I will never use your company again!

Synobia Hamner 
Rating:
5.0

Customer did not leave a comment.

Willie Lewis 
Rating:
5.0

Customer did not leave a comment.

Lucette Young 
Rating:
4.0

Customer did not leave a comment.

Tonya Hatter 
Rating:
5.0

I am impressed with everything at UHAUL. The equipment and personnel were fantastic.

William Conn 
Rating:
5.0

Customer did not leave a comment.

Akerra Paden 
Rating:
5.0

Customer did not leave a comment.

Kyra Arrington 
Rating:
1.0

Like above rude supervisor yelled at me "told me to go to another store!"

Kandace Morrow 
Rating:
5.0

Be as courteous and kind as you were to me

Fred little 
Rating:
4.0

Everything was great. They hooked everything up to my truck. Great job!

Paul St Jean 
Rating:
3.0

The app doesn’t work very well, submitting photos was a hassle and so much for avoiding the in store experience you still have to go inside to get the key and the van that was rented the key fob didn’t work

Gary Brassfield 
Rating:
4.0

Customer did not leave a comment.

lonnie glenn 
Rating:
5.0

Very friendly and helpful staff.

Daniel Stracener 
Rating:
3.0

Customer did not leave a comment.

Aaron Alexander 
Rating:
3.0

Customer did not leave a comment.

Durand Ingram 
Rating:
5.0

When I rented the truck, the paperwork stated 1/4 tank in the vehicle. The customer service rep stated that was incorrect, which I did confirm that it had 1/8 tank. On my quote, it had a $20 charge for fuel, but the service rep said I would get that back if I returned the truck back with 1/4 tank. I did return the truck with 1/4 tank, but it took $24 to fill tank to 1/4 and then I only got a $19.50 credit. I feel this is not a good way of doing business when it was stated incorrect in the first place. I don't hold this against the service rep as she was up front and honest about the situation, but she was unable to adjust as it was put in the system incorrect before I rented the truck.

Jeffrey Brent Bolton 
Rating:
5.0

Customer did not leave a comment.

David Bolden 
Rating:
2.0

I had mobile pickup at 8:30. I called the number for uhaul the prior day to make sure the truck would be there. I was assured it would be. I got there, had to wait for a person, had to reschedule my movers who were luckily able to start later. Truck smelled like cigarettes and had something sticky in it

PENNY DOBSON 
Rating:
5.0

Customer did not leave a comment.

Timothy Brown 
Rating:
1.0

Fire everyone there. They are lazy and non professional

Lori Black 
Rating:
3.0

Like I said the person that was going to do that day and young lady what's rude

EDDIE J MADISON 
Rating:
1.0

Customer did not leave a comment.

Jose Colon 
Rating:
5.0

Customer did not leave a comment.

Melvin Earley 
Rating:
5.0

Customer did not leave a comment.

steven lambert 
Rating:
4.0

Customer did not leave a comment.

Kyle McGill  |  Overall Experience 
Rating:
3.0

Units are to small

RICHARD MADISON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nichole Leonard  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CYNTHIA RICHARDSON  |  First Impressions 
Rating:
5.0

Assistant manager was very helpful and pleasant to deal with.

CURTIS COPPOCK  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Bobby J. Carnage  |  Overall Experience 
Rating:
1.0

This place has the worst customer service and tbh, who moved me out my storage without my knowledge? Yes I am late but it's not the first time, I pay the late fee and keep it moving. When did the policy change because I didn't get the memo 🤔?

Cynthia Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alasha Jenkins  |  Overall Experience 
Rating:
4.0

It was great

Jermaine Stratton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Misty Carroll  |  First Impressions 
Rating:
5.0

Thank you for your service! Great experience!

DR. KEDRA BATTLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jayla Pasteur  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Lameisha Furr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

VICTORIA MCCAA  |  First Impressions 
Rating:
5.0

The service was great, The guy Sincere was awesome and so was the young lady at 10a.m and the young lady at 6pm the whole staff was patient and wonderful everything was in order

Cynthia Billingsly  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Demetric Anderson  |  Overall Experience 
Rating:
5.0

Charles was very kind and helpful. He deserves a raise.

June Dixon  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Priscilla Johnson  |  Overall Experience 
Rating:
5.0

I will definitely continue to use U-Haul for my moving needs.

DOMINIC GIPSON  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Sheila Jones  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Marguerite Sherlock  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brittany hood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Holliday  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

flora mcshan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stanton Nishihira  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Yasmine Hamilton  |  Overall Experience 
Rating:
5.0

Robin was the absolutely best in Tuscaloosa. She left no stone unturned. She was committed to help all her customers. I can’t say enough good things about her. After the First Gentlemen who opened was mean and curt with the customers, Robin was a breath of fresh air. We came in on July 26th 2023 at 7 AM. Although we had a reservation, the gentlemen told us he didn’t have a truck or a storage unit. He didn’t even look for it. He sent us away. Robin found it and got us squared away with a smile. We will come back! Two students at UA do we would’ve been lost without her. Thanks again!!

Angela Peterson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Hoffman  |  Overall Experience 
Rating:
5.0

Making a reservation online was easy. All I needed to do once I got there was use the keypad for access. The process was very convenient.

Laura Jude  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latosha Richardson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ethan Schillinger  |  Overall Experience 
Rating:
2.0

I had a nightmare of a time trying to rent a storage unit, I had issues accessing my unit during normal business hours due to gates being closed. Every time I needed an employee for assistance, I had to wait 10+ minutes. The parking lot is terrible and inaccessible. The manager was incredibly rude the two times I interacted with him, including one time where I was trying to solve an ADA issue. The only reason this gets two stars is because the non-manager employee were kind and generally helpful.

ADDIE ORR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Hopson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LEMONTA TOLLIVER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Brian Luba  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DESTINY HUNTER  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Lameisha Furr  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Vincent Gibson  |  Overall Experience 
Rating:
4.0

Staff was very helpful. Only issue was our reservation said we had a first floor storage unit. When we arrived, all that was available was second floor. And stairs to second floor units are portable stairs. Not ideal with bed and mattress.

KATE BUMGARNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bryttany Howard  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Danielle Cummins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaddaia Wilson  |  Overall Experience 
Rating:
5.0

Robin, Corey and Ken are the best!

Bernard Brogan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bria McGee  |  Overall Experience 
Rating:
5.0

Perfect for parents of students of U of A.

Claire Aloisio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tuscaloosa Housing Authority  |  Overall Experience 
Rating:
1.0

To exspensive and no help available for handicapped persons

john daniel  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kyle McGill  |  First Impressions 
Rating:
4.0

Initial contact was excellent. Check in could have been better. Overall the service was above average. I would recommend to others.

jacqueline kenny  |  Overall Experience 
Rating:
1.0

Reserved a climate controlled unit online days prior to the move. Arrived that next morning early at the facility, I was also renting a 16’ truck and needed a unit to store items and I only had one day to do it in. The facility representative told me that I could not get or be assigned a unit until I had items ready to put in the unit. This didn’t make any sense to me but I just let it go and completed the rental got the keys and went outside. She had given me the wrong size truck keys were to the largest truck on the lot instead of a 12’. Went back in to argue that, which was another waste of time and a big deal getting her to understand that. Finally left the building over an hour behind schedule. Went back to the store with the first load and was given a unit with a lock already on it. Went back to desk and was given another unit with a lock on it. Went back and was given a unit outside that was 1/2 the size I reserved. Went back and they told me that all other units were already rented and that I should have reserved it that morning because they had just rented the last 2 they had available. After searching and searching they gave me a unit outside that was much smaller than I reserved and not climate controlled and not in the promotion and rent was much higher than I had reserved. Was supposed to also get a free lock which they would not honor because it was no longer a online Reservation. Barely got her things out on time and then had to unload in the dark trying to fit her things into the much smaller space. Rude employees and management. Never again! Now they are not refunding my rental fees after closing out and emptying the unit. Absolutely the worst and I have used many storage facilities-NEVER AGAIN!!!!

SONYA CHAPIN  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Mekka White  |  First Impressions 
Rating:
3.0

I was probably going there at the wrong times. Always had a 15-20 minutes wait and felt like my business was a bother. The mgr overheard the interaction with me and the customer service team member and stopped what he was doing to assist me. He was very helpful At this point, I was so upset that I decided to move out sooner. Afterwards, I reflected and could see that I could have been a little more patient and that they were short staff even with two CS working the front desks.

LaTrenda Hardy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY WILLIAMS  |  First Impressions 
Rating:
5.0

Ken is Great!

Bernard Brogan  |  First Impressions 
Rating:
5.0

No comments

ALFRED CLARK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MANDI BIRES  |  Overall Experience 
Rating:
1.0

I was not told that my unit would only be accessible via ladder, and my lock (which I was told would be in my unit) was not there, and the staff were rude to me when I showed them the information that said my unit should have a lock included.

Danielle Colborn  |  Online Move In 
Rating:
5.0

I love U-Haul. The company has been very helpful over the years and always friendly, and very professional.

Juliette Nathan  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

CAMERON CONNER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Betty Harris  |  Overall Experience 
Rating:
3.0

Lighting poor. Hard to access. Wait times for staff assistance too long.

Randall thyerar  |  Online Move In 
Rating:
3.0

The upper 1st floor idea is terrible. It should be clear with pictures what it entails.

Jonathan Haffener  |  Overall Experience 
Rating:
2.0

The main problem with this facility is that inside storage units are too small and access is very inconvenient. My email gave me a price of $74 and the receipt I was given said $119. The renewal notice also said $119. I did add insurance, but it was certainly not $43 per month. The size of these units is barely worth $74. They are certainly not worth $119. The halls are too narrow, so you can't get some furniture into the unit. Access to the unit in one way in/one way out. If someone else is loading/unloading, you can't get anything in/out except a few boxes and small items while front door is blocked. To make that more inconvenient, if you are parked at the front door with a trailer or U-haul, you are blocking or being blocked by the U-haul drop off area. Perhaps the purpose of these inside units is boxes and small items only, but that should have been made clear on the website when the unit was offered. Thankfully this unit was free with the rental of a truck. I would not have paid for this unit, which is why I moved out before the next months fee was due.

Darrell Terry  |  Overall Experience 
Rating:
5.0

The staff were very friendly and helpful. The staff was professional throughout my entire stay.

susie wiggins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LaiQuita Mobley  |  Overall Experience 
Rating:
5.0

Everything was easy and staff was great.

Courthney Hall  |  Overall Experience 
Rating:
5.0

Great employees and great service 😊

Charlene Howard  |  Overall Experience 
Rating:
5.0

Staff was always friendly and helpful!

Latosha Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samaria High  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shanteria Burke  |  Overall Experience 
Rating:
5.0

The staff were great and I was able to get a storage unit and a truck at the last minute. Thank you Uhaul!

latresea compton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

latresea compton  |  First Impressions 
Rating:
4.0

The entire staff was friendly and very helpful…

Charlene Howard  |  First Impressions 
Rating:
3.0

I purchased 3 units at that location. I'm not going to leave any comments because if I do comment it's not going to be nice comments! The only thing that I will say is that you need more employees!

chasadie baggett  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

TYANA LAWSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katrina Knox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tiffany teacher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Hilburn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

George Collier  |  Overall Experience 
Rating:
1.0

The general manager is extremely rude an didn’t go above or beyond helping , but one of his employees were so kuddos to him

andrea stewart  |  First Impressions 
Rating:
5.0

Will be back

KIMBERLY WILSON  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Lykenderick Brown  |  Overall Experience 
Rating:
5.0

Everyone that worked with me made the experience absolutely wonderful. The customer service over the phone was exceptional. I am overall pleased.

TORMISHYO MAMOUAKA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

leigh foushee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry Lagerberg  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Haley Alexander  |  Overall Experience 
Rating:
1.0

Couldn’t get to staff. I realize they were overwhelmed, but I was charged for an extra month, because we couldn’t get someone at the counter to tell them we vacated the unit. We spoke to someone on site, and they said they would take care of it, but we were still charged. Realized we could cancel online and cancelled the unit. It really didn’t seem like staff were prepared for the business that they had.

Robert Harter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anita johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakaya Jones  |  First Impressions 
Rating:
4.0

Storage units need to be more presentable..

LaiQuita Mobley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ronald McCullough  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marrey colvin  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Tabitha Tolliver  |  Overall Experience 
Rating:
1.0

I could only reach a call center was never able to get the actual location on the phone. I was supposed to receive a call to schedule drop off and never did. Had to drive to actual location and when I arrived they said they had no boxes available. The lady there resolves the issue for me. However, there was no connectivity between the general call centers and the actual location.

deleen mejers  |  First Impressions 
Rating:
4.0

The upper units are the main drawback. I didn’t realize I was getting one when I booked online. Will be careful not to do that in the future.

ANDREW ODUM  |  First Impressions 
Rating:
1.0

Storage closed before access hours were up. Inconvenience with the second floor storage. Entirely too complicated. Canceled before rental agreement was over. Staff was pretty helpful though.

Jeremy Ball  |  Overall Experience 
Rating:
4.0

Easy location, but didn't care for my rental space on top of another locker

charles ritcherson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tabitha Tolliver  |  First Impressions 
Rating:
3.0

I would recommend based on convenience with caveats. The storage hours are until 10pm but you can never get in through the front gate until 10pm which is exactly where our unit was. Incredibly inconvenient to have to go and use the side door opposite end of the facility for anything after 7pm. We asked if there was a pest problem when we moved in and told no, but the dead belly up cockroaches everywhere was a little concerning. If I had any other choice for storage I would not have been there. I appreciate that they were dead, but for the number of people there, one should be able to find the time to sweep or vacuum them daily. People are nice and helpful but the overall facility is in desperate need of a good cleaning and overhaul

JOYCE MEREDITH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

milton stpleton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Logan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latonia Nixon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUISAE MULLANE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mike adams  |  Overall Experience 
Rating:
5.0

Mr Tony made the experience by his Awesome customer service and friendliness. He went above and beyond to make sure I was familiar with the process of entering my storage unit during and after office hours. I would recommend this company to family and friends due to the wonderful experience I had. Thanks Mr Tony

JACQUELINE WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenya Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PERRON SHIMIZU  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

jiavonta shelteon  |  Overall Experience 
Rating:
3.0

No assistance when requested to change storage unit.

TANESHA CURTIS  |  First Impressions 
Rating:
3.0

I was really aggravated that I had to pay an additional fee to access the storage after outside of office hours although throughout the facility it was posted access hours of 5a-10p. This definitely needs to be updated because it's inconsistent and feels like an underhanded way to just get additional money from renters who may need to access storage before or after standard business hours.

Laquinnya Henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jiavonta shelteon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EBONY EARLEY  |  First Impressions 
Rating:
5.0

I give a excellent rate for the employee because he was careful, helpful and generous.

Carrie Garner  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Alex Mcdougle  |  Overall Experience 
Rating:
5.0

A 5* facility...

Elgin Hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juliette Nathan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BLONDELLE CORNELIUS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHAE BYRD  |  First Impressions 
Rating:
5.0

Very helpful staff. Helped get trailer and my car in a good position to load from storage unit.

Christopher Zahm  |  Overall Experience 
Rating:
1.0

From beginning to end worst experience I have ever had. If the first month had not been free and I had been able to find something elsewhere I would have been done!! Rented a truck online with mobile check in that did not work. A representative who lied about procedures, costing me valuable time, so much so that I almost had to extend my truck rental, wrong size unit reserved, then unavailable unit reserved, then wrong size unit reserved again and then finally the found a unit that I had to make work. Rushed to throw everything in the unit, so I did not have time to replace the 4 gallons of gas used to then be charged $5/per gallon. When the current price is $2.88/per gallon. On and then my reserved unit went from $89.99 climate controlled to $109.00 not climate controlled. I’m done. Enjoy the money you have already received because there will not be any more coming from me.

SONYA CHAPIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joya Peebles  |  Online Move In 
Rating:
5.0

Thank u too the the staff I appreciate u guys

Stephanie Jones  |  First Impressions 
Rating:
5.0

Monique was so helpful at the skyline Tuscaloosa location!.

Danielle Allen  |  First Impressions 
Rating:
5.0

Very good experience

Judy Hamner  |  First Impressions 
Rating:
5.0

The staff was very friendly and professional. I would def recommend this facility to others.

JEFFERY SMITH  |  Overall Experience 
Rating:
5.0

No comments. The staff's knowledge, skills and abilities say it all. Great service.

Marrilynn Lockett  |  First Impressions 
Rating:
5.0

It was just to small for my needs

sharon McShan-Harris  |  Overall Experience 
Rating:
1.0

Customer service was horrible I waited for someone to help me for 10 min she was outside washing her car the manager is always off campus and unable to be reached this was not just one time but several all customer service had no energy not even the asst manager needs better customer service for sure

Towana Fells  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

William Lockett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARCELL KENNEDY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ESTELA SMARR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS CARBONELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casey Dean  |  Overall Experience 
Rating:
1.0

This comment is not directed towards the local staff and facilities. When they tell you online that you're getting a free months storage it sounds great. I drove 14 hrs and 706 miles only to find out i had an above ground unit accessible only by rolling stairs. How do you carry dressers and other large items up rolling stairs. Other than this (which i heard others complaining about also) everything was om.

Johnny Brown  |  Overall Experience 
Rating:
5.0

Friendly staff- very nice people.

Kyle Gillis  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Dylan Baker  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL VALENTINI  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

emma lacey  |  Overall Experience 
Rating:
2.0

This was the worst experience i’ve had with a storage unit. I was out of more than 500 dollars because your staff did not move me in properly. I contacted the store and customer service and no one seemed to want to help me get this issue resolved. Very disappointed

Jazmine Hicks  |  Overall Experience 
Rating:
2.0

Hello, We have used your facility for the past three years and have been happy up until this year. My son moved in after office hours and found a full bedroom set in his storage unit. The bedroom set is still in the unit and hopefully it will be inspected prior to someone else moving in, as it took away much of the storage space available to my son. He was leaving to return home early the next day, so he wasn't able to contact anyone prior to moving his things in to have the situation remedied. He also discovered a very large dead rodent dangling from the wire mesh on top of his unit. We have also always been given the first month (May) of storage rental for free, as my son is a college student. I contacted your establishment several times requesting reimbursement for the first month and was denied. I'm not sure why so much has changed over the past couple of years, but we certainly were not happy with our most recent experience.

tracy WATSON  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank White  |  Overall Experience 
Rating:
5.0

What’s not to like? As Yogi Berra once said, “nobody goes there any more; it’s too crowded.” Seriously, the only problem with this place is its popularity. The staff are helpful and friendly. It’s clean. Easily accessible. The automatic lighting always works. I set up the storage space rental on line in just a fee minutes at the end of my daughter’s freshman year at Bama. She moved her stuff in. The 24-hour access always worked. When it came time to move her stuff out, there were adequate carts and access. All her belongings were clean and intact. No signs of insect or rodent activity. All good. We’ll be back!

Greg Hammond  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica Fauci  |  Overall Experience 
Rating:
5.0

Thanks for everything, Mr. Tony Hall! Somebody give this man and the staff a raise, bonus, promotion, vacation and a winning lottery ticket.

Robin Petty  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

virgina boggos  |  Overall Experience 
Rating:
4.0

The services provided were everything I had hoped for; I would not recommend to a friend purely because of a lack of professionalism.

Nathan Yamaguchi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Victor Joss  |  Overall Experience 
Rating:
5.0

Like the courtesy 1 month free storage with rental truck ! Mr.Toney & Ken Skyland - Tuscaloosa are a wonderful team ! They really take good care of their customers. Both are so cool , calm in such stressful events of moving & storing . Thank you .

ELAINE Burrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA CLARK  |  Overall Experience 
Rating:
4.0

The lighting in the unit itself was not great.

Ronald McKay  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Lester  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine Cade  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL VALENTINI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bethanie Sudsberry  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa Atchison  |  Overall Experience 
Rating:
1.0

This storage unit was supposed to be climate controlled but this was not the case as there was obviously some kind of leak (because there wasn’t a proper ceiling above the unit) causing water damage and mold to form on all of my furniture within the short time I had it stored here. The storage facility had to know about this because all the wood around my unit was also ruined, but they never notified me of such and I only found out as I was moving out. There was also a rat problem in the facility and I was again not informed of this; the staff’s response was to drop a rat trap into the unit from above (since there’s not a ceiling) which cracked a piece of my furniture. There were rat droppings throughout the unit. Because of the poor conditions of the unit/facility, I had to throw out everything since it was ruined- such a waste of money. Moreover, I could never reach the facility on the phone. Lastly, the majority of the storage units are off the ground level and can only be accessed by a set of wheeling stairs- such a hassle to move stuff in/out of. I can not stress enough not to get a storage unit here- horrible experience

morgan ross  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cassandra Thomas  |  Overall Experience 
Rating:
1.0

Customer service was terrible. An employee literally looked at me and said “what do you want” while waiting in line. The lack of professionalism was laughable. The facility and units are the perfect example of false advertising. The location itself was disgusting. No lock was included in my unit as it should have been. A two story storage facility, more like bunk bed storage units. I was also told mine would be ground level, it’s in the air. I will never do business with uhaul again after my belongings temporary stay here.

Abigail Turkia  |  Online Move In 
Rating:
1.0

Storage room ceiling was way too low, unlike any facility that I have ever used. No ventilation. No lighting. I hated it.

Carolyn Wright  |  Overall Experience 
Rating:
5.0

Mr. Tony and the other associates were very friendly and helpful!

Jaslon Jackson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Junera Smith  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Alondria Agnew  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

khalilah bennette  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kim Vann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MELISSA ELLIS  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

THEDRICK WRENN  |  Overall Experience 
Rating:
1.0

Horrible experience. Please have someone do a review on the general manager. Already filed main complaint

Mark Wilmes  |  Online Move In 
Rating:
1.0

said that they had more reservations than units, although i reserved it over a month ago, had to keep insisting for them to actually give me a unit because it was too late to go somewhere else. code and card did not work or let me into the facility, the assigned unit had other people’s belongings and two locks on it. they had to assign me a new unit which took forever. staff not helpful. very disorganized, will not be using this service ever again.

Cynthia Hill  |  First Impressions 
Rating:
4.0

The customer service I received from Raven Grant was awesome, she is definitely a valued employee. She was knowledgeable, quick and friendly.

Shinyra Davis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Donna Lockett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra Lee  |  Overall Experience 
Rating:
4.0

The staff was very helpful

Dominique Branch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Reshonda French  |  Overall Experience 
Rating:
1.0

The entire time we had the unit, the door was severely damaged that we needed a pry bar to open it. We were promise the door would be replaced but never was. I asked for a discount rate on the unit but my request never was acted on. So with that said my experience was a disaster. I hope these comments are reviewed and acted on by your district managers.

Daryl Knox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Igoe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Curry  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Keontra Jemerson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Igoe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donna Christian  |  Overall Experience 
Rating:
4.0

Employees were helpful when I needed them to be, but they weren’t overbearing, either, which was nice. I wish that they would’ve kept the loading dock clear though, it was a little crowded.

Hartley Hines  |  First Impressions 
Rating:
5.0

My belongings were brought there for almost four years and my things looked the same as when I first put them in the storage facility

Shekenna Miller  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ashley hollinger  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

dezmund gibson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Keith Sutton  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chris Koval  |  Overall Experience 
Rating:
4.0

My only complaint is that we were charged when it was supposed to be free for a month. After I brought this to the staffs attention it was reimbursed. However, we were locked out of our unit for nonpayment. The problem was corrected by the manager. This complaint is being posted so you know if you have a problem just talk to the staff. They are great!

Kerri Brennan  |  First Impressions 
Rating:
3.0

Usually only one person working the counter. 5 to 8 people in line making for 30 minute wait times. This has been the case the 3 times that I was there.

Richard Kearney  |  Overall Experience 
Rating:
5.0

The manager is an awesome guy.

JESSIE phillips  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Spaulding  |  Overall Experience 
Rating:
4.0

The office staff is overwhelmed and it shows in their customer service. Maybe more help during peak times such as move in and move out from the University of Alabama, for at least SEVERAL weeks

Susan McMann  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacob Waggoner  |  Overall Experience 
Rating:
2.0

Purchased unit had someone else’s lock on it and alternate unit had to be found at the last minute that was not a floor unit. Staff too busy to help. No return call from manager.

thomas ross  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Allison Becraft  |  Overall Experience 
Rating:
1.0

I am deeply disappointed and appalled by the treatment and lack of customer service by your staff at the Skyland location. The employee was snippy and very short with me throughout my checkin process and was extremely bothered that she had to show me and my son how to get to the available units so we could see which unit to rent. We had to trample through a repair garage with tools, boxes, fans and crap all over as well as a car the repair guy was working on. It wasn’t until the very end of the process, when I was paying for the unit, I had asked for her name, which she hesitated in answering that she decided to be nice. I am in the customer service business and I would never treat a customer the way she treated me and this transaction. She does not represent UHAUL company well and in my opinion she shouldn’t be working in customer service.

Kristy Maurin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vicky Denton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Seretha Johnson-Strong  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lloyd Little  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sequoria Lewis  |  Overall Experience 
Rating:
1.0

Calling in to make reservations sucks none of the information they give over the phone is correct it's best to go in to the location personally and handle your business

Anthony Smith  |  First Impressions 
Rating:
3.0

Cashiers were always kind of rude. The assistant manager has no empathy and understanding to help people or to correct his mistakes. Assistant manager talks about customers and their accounts out in the open to other workers and customers, which should be a violation. Your account has rare privacy

Keila Adams-Richardson  |  Overall Experience 
Rating:
5.0

Very happy with your service :)

elizabeth navarro  |  Overall Experience 
Rating:
5.0

I could not be any more pleased to have found a temperature controlled facility that was reasonably priced to store my 2 student’s possessions. Thank you so much! I will be a repeat customer each summer until our time in Tuscaloosa is over.

Julie Child  |  First Impressions 
Rating:
5.0

Good advice from employee about local schools. Everyone was very kind.

Marilyn Sanders  |  First Impressions 
Rating:
3.0

It’s a great facility

Chalise Washington  |  Overall Experience 
Rating:
5.0

Everything went very smoothly, both at the pick-up location and return location. Staff was helpful and friendly.

DEBRA CLEMENTS  |  First Impressions 
Rating:
5.0

Thank you.

KEVIN BOHNY  |  Overall Experience 
Rating:
2.0

Information given to us on the initial call was not accurate, could never get anyone local to answer the phone, gates given over the phone were not correct, staff rude and argued with customers, awful

Wendy Turner  |  Overall Experience 
Rating:
5.0

My grandson used this facility before moving into his apartment at Alabama. It worked out well for him.

janeen McClure  |  Overall Experience 
Rating:
1.0

Terrible facility and staff

Hunter Pritchett  |  Overall Experience 
Rating:
4.0

worked out great may be back next summer

John Scott  |  Overall Experience 
Rating:
4.0

Rented a trailer and used the storage facility. We’ll be back again next summer!

Debbi Jones  |  Overall Experience 
Rating:
4.0

It was great

Erin Spaulding  |  Overall Experience 
Rating:
4.0

Very clean and staff answered all my questions. Would definitely use again.

cindy padula  |  Overall Experience 
Rating:
4.0

An elevator, for second floor storage access, would get you an Excellent (5 star) rating!

Belicia Knott  |  Overall Experience 
Rating:
4.0

.

Jennifer Rosen  |  Overall Experience 
Rating:
5.0

Great summer storage for college student. Easy to deal with.

Robert Bolen  |  Overall Experience 
Rating:
5.0

I have not had to worry about my belongings in storage. I appreciate it and the care given. Thank You so much.

GARY WILLIAMS  |  Overall Experience 
Rating:
5.0

N/A

Cheryl Wagner  |  Overall Experience 
Rating:
5.0

Fantastic Job!

Lasharon Prude  |  Overall Experience 
Rating:
3.0

Mensa did a great job! There were too many reservations & not enough units. I reluctantly took a more expensive unit. He took time to show me around and gave me 1 month free for my time and trouble.

Mitch Stafiej  |  First Impressions 
Rating:
4.0

It was unclear that the second story unit required steps vs a lift of some sort. All worked out, but it would be helpful to know about the stairs in advance.

Jennifer Rosen  |  First Impressions 
Rating:
5.0

Great staff, easy to work with.

dave chimenti  |  Overall Experience 
Rating:
5.0

Busy place on a Sunday afternoon but the gentleman helping us was great.

dave chimenti  |  First Impressions 
Rating:
3.0

Our issue was that we reserved a large unit 6 months ahead of time, and arrived and our large unit was sold to someone else. The point of a reservation is to hold what you asked for!

dawn wickenhauser  |  Overall Experience 
Rating:
5.0

EXCELLENT FRIENDLY STAFF EASY TRANSACTIONS

John Mikulski  |  First Impressions 
Rating:
5.0

Good

RICHARD MCREA  |  Overall Experience 
Rating:
5.0

Good

RICHARD MCREA  |  First Impressions 
Rating:
5.0

Love the staff here always helpful

DAvid Kiker  |  Overall Experience 
Rating:
5.0

Good

RICHARD MCREA  |  First Impressions 
Rating:
5.0

The guy I work with was extremely nice and explain everything to me. Very professional. Will recommend

JEMECHIA SANDERS  |  First Impressions 
Rating:
5.0

Tony has great customer Service.

Cecelia Boyer  |  First Impressions 
Rating:
5.0

Flexible and easy to work with.

Dustin Hyche  |  Overall Experience 
Rating:
1.0

worst ever, danger/unsafe.upper/lower lockers r deplorable, light poor/inadequate.4x when moving storage in/out, lights cutofff when descend/ascend ladder,dangerous/highly liable).will not recommend

Eric Carpenter  |  Overall Experience 
Rating:
5.0

Great friendly and knowledgeable staff to work with. The customer service exceeded my expectation.

Melanie Spencer  |  First Impressions 
Rating:
5.0

I Truly Thank you all at Uhaul for giving me the opportunity to be apart of The Uhaul Family.. I Love You Guys So Much.. Happy New Year..😘😍

Lametrius Green  |  Overall Experience 
Rating:
1.0

I placed my reservation at the end of August for a December 15th rental. upon arrival, we waited 30 minutes in line and the size we rented was no longer available even though I reserved months ahead!!

dawn wickenhauser  |  Reservation 
Rating:
4.0

Facilities need to be upgraded...may safety issues

Eric Carpenter  |  First Impressions 
Rating:
2.0

I don’t have an storage I never moved in I only rented an truck I’ve had major problems with I haul this very last time this time I couldn’t believe the ugliness I’ve received after many times I used

Elinda Miles  |  Reservation 
Rating:
5.0

It is a great place and I would use it again thank you guys for your generosity and courtesy.

Tara Prewitt  |  Overall Experience 
Rating:
5.0

The young men who helped me were very nice and courteous. I would recommend your business to my family,friends and neighbors.

Deborah Falconer  |  Reservation 
Rating:
4.0

Sometimes a little difficult to get answers about the U-Boxes, but Tony and Michael were very helpful, and had great attitudes, even dealing with some schedule changes I asked if they could make.

Bill Hamilton  |  Overall Experience 
Rating:
4.0

Overall experience was very good. Sometimes it was slow getting answers to my questions, but Michael and Tony were very helpful, had great attitudes while dealing with some changes I had to make.

Bill Hamilton  |  Overall Experience 
Rating:
4.0

My only concern was the fact that I found a hornet in my locker one day. Other than that, great place!

William Spencer  |  Overall Experience 
Rating:
3.0

Everyone have the best disposal to help, the only thing that I don't liked wat that I have to pay a extra month for only one day extra because there don't have truck available when I went

gustavo ruiz  |  Overall Experience 
Rating:
4.0

Overall positive, except: 1) the staff doesn't answer the phone timely and 2) the parking lot is crowded with trucks & trailers -- makes it hard to get to the loading dock. I would rent there again.

JANET MOFFITT  |  Overall Experience 
Rating:
5.0

Very nice and easy to use place for summer storage!

Marie Pisani  |  Overall Experience 
Rating:
5.0

Everything was great, even with college move in week everyone was very pleasant and patient.

Debbie Giambanco  |  Overall Experience 
Rating:
5.0

convenient and excellent customer service

mykaela watt  |  Overall Experience 
Rating:
5.0

The employees were so helpful and calm despite how busy it was on “college apartment move out weekend.”

sharon rozelle  |  Overall Experience 
Rating:
5.0

Mensah went above and beyond the customers service. Store was very busy when we arrived and wad able to provide us with our storage containers later that evening. Thank you Mensah.

KEVIN LEE  |  Overall Experience 
Rating:
2.0

Rented a storage unit on line and at move in the size I reserved was not available. Was told a larger unit was available but at a higher cost. At check out the service was slow (30 minute wait)

Michael Wells  |  Overall Experience 
Rating:
4.0

thanks for your help - easy to work with - nice staff - thanks

Taylor Good  |  Overall Experience 
Rating:
5.0

We had a fabulous experience at this location. The staff was incredibly helpful and also very friendly ... customer service oriented. Very convenient for out-of-town families with students.

denise dean  |  Overall Experience 
Rating:
5.0

Every one of your staff members that I dealt with was very helpful and friendly. Excellent service!!!! Thanks!

John Bryan  |  Overall Experience 
Rating:
5.0

Everyone was so nice and very helpful

Brendan Krawczewicz  |  Overall Experience 
Rating:
5.0

.

Cindy Gonska  |  Overall Experience 
Rating:
4.0

Highly recommend

Jana Roper  |  Overall Experience 
Rating:
5.0

Very useful for our moving needs!

KEVIN MCNAMARA  |  Overall Experience 
Rating:
5.0

Access was ok

judith taylor  |  Overall Experience 
Rating:
1.0

It was not clear online that my storage unit was upstairs with a portable metal staircase. We had large furniture so it did not work. Also, they lost my reservation for a 16x20 and offered me 2 8x8.

tONY MCCULLOUGH  |  Overall Experience 
Rating:
1.0

Storage unit was on a second level that could only be accessed by a rolling ladder. It took 2 more trips back to the location to get my refund. Understaffed, and wasted a couple hours of my day.

Sabrina Yelton  |  Overall Experience 
Rating:
2.0

Rat 🐀 infested

Levia Solomon  |  Overall Experience 
Rating:
5.0

Great service the employees were helpful and friendly

Jasmine Babers  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

    We have the most coverage in North America!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

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