Customer Reviews for U-Haul Moving & Storage At Sharon Rd

5,455 reviews

1400 Sharon Rd W   Charlotte, NC 28210
(Intersection of South Blvd and Sharon Rd West)

(704) 358-0010

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(704) 358-0010

1400 Sharon Rd W
Charlotte, NC 28210
(Intersection of South Blvd and Sharon Rd West)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • Wine Storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James Carter  |  Overall Experience 
Rating:
5.0

Nothing needs improvement

Robert truitt 
Rating:
5.0

Customer did not leave a comment.

Brad Beelaert 
Rating:
5.0

Tierra, Raven and Glenn were incredible!!! What started as a disappointment at the Ballantyne store, ended up as one of the best retail customer experience, dealing with the three wonderful people above. Great kudos to all three!

Gerard ElChaar 
Rating:
5.0

Customer did not leave a comment.

COLIN MCGINTY  |  Overall Experience 
Rating:
5.0

Well organized and friendly

Jere Leister 
Rating:
5.0

Great customer service

Charles Mccullough 
Rating:
5.0

Customer did not leave a comment.

Cialyn Camp 
Rating:
5.0

Customer did not leave a comment.

rashonda henley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmine Marino 
Rating:
4.0

Customer did not leave a comment.

Freda Hanks 
Rating:
5.0

Customer did not leave a comment.

Darlene Mann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patrick Faulkner Sr 
Rating:
5.0

The manager Douglas was a great help.

Lakisha Wallace  |  Overall Experience 
Rating:
5.0

I spoke to three different employees on two separate days and they were all very nice and professional and very easy to deal with I would have to say these people went through an excellent training and they're doing their job right which is nice to see excellent experience throughout my whole process with U-HAUL I'm very impressed and I'm very happy

Ari Kaplan 
Rating:
5.0

Customer did not leave a comment.

Homero Farias 
Rating:
5.0

Customer did not leave a comment.

Karen Biggio 
Rating:
5.0

Nothing everything was top notch, I would/will definitely recommend to anyone in need of a U-Haul truck.

Maurice Johnson 
Rating:
5.0

Están excelentes

kinverly parra 
Rating:
5.0

Customer did not leave a comment.

Heinrich Massmann 
Rating:
5.0

Prsilla was awesome

rashonda henley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeraka thernize 
Rating:
5.0

All was good!

CLAIRE POOLE 
Rating:
5.0

Customer did not leave a comment.

Ricky Friend 
Rating:
3.0

Customer did not leave a comment.

Michael Bailey 
Rating:
5.0

friendly workers, everyting ready, truck drove fine, no problems at all.

cynthia Harry 
Rating:
3.0

Lights inside my unit were burnt out when my movers moved stuff in and they were still out when they moved us out.

joanne Day  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bernitta Boyd  |  Overall Experience 
Rating:
5.0

The staff were all friendly and helpful!

Benjamin Mark 
Rating:
5.0

Customer did not leave a comment.

Bernitta Boyd 
Rating:
5.0

Customer did not leave a comment.

Jodi Wootton 
Rating:
5.0

Keep hiring people like the young lady that processed my reservation. She was outstanding.

Lewis Davis 
Rating:
3.0

The van was nice & easy to drive. Lower rates would be an improvement.

Laurel Hecht 
Rating:
5.0

The front desk guy was friendly and helpful. He showed us to the unit and clearly explained how to check-in, get into the unit, and check-out. Very helpful.

Suzanne Jones  |  First Impressions 
Rating:
5.0

Fantastic and helpful staff!

Cheng Xu 
Rating:
5.0

Glen and his staff at this location are very helpful, personable and charismatic!

DAVID MCDANIEL  |  Overall Experience 
Rating:
5.0

Helpful staff - great experience

Patrick Glaser 
Rating:
5.0

Excellent service

Marco Castro 
Rating:
5.0

Douglas is doing an amazing job. Had a few interactions with him and his staff since being a customer of Uhaul. Great customer service. Him and his staff are friendly and helpful. Best manager and team experience I have had since being a customer of Uhaul on Sharon . Keep up the great job Douglas and Team.

sherman lefogran  |  First Impressions 
Rating:
5.0

The manager Glen is A one and have great customer service . This u haul experience was great.

Stevie Vance 
Rating:
5.0

The staff is courteous friendly and professional. Will highly recommend to all my friends.

MARCELLA HARRIS  |  Overall Experience 
Rating:
5.0

U-haul customer service was so helpful when I asked so many questions about how it all worked, I had an amazing and seamless truck rental process. it was the best option with the lowest price.

Fei Li 
Rating:
4.0

Great service

Juan Clyburn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jessica Torres 
Rating:
2.0

Lady at the front was on the phone with her airpods and eating popcorn and somehow charges were higher than the prior truck so I'm not even sure what she did.

John Varnum 
Rating:
5.0

Customer did not leave a comment.

William Hogan 
Rating:
5.0

A wonderful, helpful team. The whole experience was effortless! 5 stars ⭐️⭐️⭐️⭐️⭐️

Laura Grace 
Rating:
5.0

Customer did not leave a comment.

Elyse TYRELL 
Rating:
5.0

Customer did not leave a comment.

Dontez Mack 
Rating:
5.0

Customer did not leave a comment.

Steven pitts  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PERVIS GRAHAM 
Rating:
5.0

It would be nice if the parking area for customers were expanded to accomodate more vehicles while U-Hauls are being rented. It may not be possible, but that was my only observation that could be improved...

LAMBROS BALATSIAS 
Rating:
1.0

Customer did not leave a comment.

Veronica Daniel  |  Overall Experience 
Rating:
3.0

Needed a truck for a move and really didn’t know any other companies to go with. It served the purpose however; there was no discounts for Military (active and retired) nor for senior citizens. Milage costs were a bit too expensive for in town travel and if I were able to return the truck at a different location then that would have been preferred. Ladies in the office when returning the truck were talking on their personal phones and not very kind or welcoming. The guy who helped us get a storage unit was very kind and helpful.

maya ingram  |  First Impressions 
Rating:
3.0

No lighting in storage unit. Website info for this location says 24 hour access. Actual lock time is 10pm. This did not work for me.

ROBERT CHANDLER  |  Overall Experience 
Rating:
5.0

Everything went fine with our rental. The check in and return processes were fast and professional.

Donald Webster 
Rating:
5.0

Customer did not leave a comment.

Soriedy Hernandez 
Rating:
5.0

Biggest nicest U Haul location in CLT!

albert harrill 
Rating:
5.0

Nothing. Customer service was exceptional and the price was reasonable,

George Hunt 
Rating:
5.0

Pave the lot where the trucks are parked.

Leonard Crowder 
Rating:
3.0

Everything was great other than the fact that I was unable to drop the truck off at a different location. They had several trucks but none were “one way trucks” other than that I had a great experience

Dylan Spires 
Rating:
4.0

Battery had to be replaced...

John Hicks 
Rating:
4.0

Later office time would have been nice. Having to rush from work to the building to be able to turn in my key and stuff for the unit was a bit of a pain

Robert Swett  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabriel Foster 
Rating:
5.0

We felt that our belongings were safe and secure in a temperature controlled environment during the time we needed extra storage. The owner is extremely friendly and helpful. The property is neat and clean and well-maintained.

CYNTHIA CAPWELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marcela Gonzalez 
Rating:
5.0

Douglas is the best!

Edward Rollins 
Rating:
5.0

Customer did not leave a comment.

James Ware 
Rating:
5.0

Customer did not leave a comment.

Anthony Vella 
Rating:
5.0

Service was great. I will use this location for rental trucks in the future.

William Matthews 
Rating:
5.0

Special thanks to Doug for assisting us with moving in today. We greatly appreciate it!

Jenequa Duren  |  First Impressions 
Rating:
4.0

Get a dump truck

Loretta Lewis 
Rating:
5.0

I had a last minute need for a UHAUL trailer and was able to complete the whole process with no issues on a Sunday afternoon. I would recommend this UHaul location to anyone needing a truck or trailer rental.

MATT HENSLEY 
Rating:
5.0

DOUGLAS BLAKE JR IS THE REASON WHY I GO TO THAT LOCATION. GREAT MANAGER AND PERSON

LEO IDEHEN 
Rating:
5.0

Customer did not leave a comment.

Andrea Hines 
Rating:
5.0

Customer did not leave a comment.

Larry Donald 
Rating:
5.0

The U-Haul had several mechanical issue when stopping at the traffic lights and taking the brakes. I was overcharge for mileage I didn't utilize.

Rayvon Moore 
Rating:
4.0

Still waiting on receipt. Thanks

TRELONNIE OWENS 
Rating:
5.0

Was provided amazing customer service and extremely friendly

JAN CABALLERO 
Rating:
5.0

Customer did not leave a comment.

Lolita Mckoy 
Rating:
5.0

Customer did not leave a comment.

Jeff Tousa 
Rating:
5.0

Customer did not leave a comment.

Connie Smith 
Rating:
5.0

The customer service was top notch. The young man was extremely nice and very friendly while being professional and helpful Not much to improve on with that kind of service. All of the staff was wonderful

GREGORY HUTCHINSON 
Rating:
5.0

Customer did not leave a comment.

Robert Neumann 
Rating:
5.0

The staff was very kind and attentive to my needs concerning my storage unit...

Christine O'Keefe  |  Overall Experience 
Rating:
5.0

Nothing

Brenda Lockhart 
Rating:
5.0

Customer did not leave a comment.

BRIAN SUMNER 
Rating:
5.0

Agents were very helpful, knowledgeable and friendly.

Phillip Greene 
Rating:
5.0

Customer did not leave a comment.

ABBAS CHEAIB 
Rating:
5.0

A great location and team! Thank you!

DOUGLAS THIE 
Rating:
5.0

Good customer service

Robert Green 
Rating:
5.0

Customer did not leave a comment.

susan adams 
Rating:
5.0

The staff was gregarious and attentive to my needs. Thank you so much peeps!

Christine O'Keefe 
Rating:
5.0

Customer did not leave a comment.

Angie Jeron 
Rating:
5.0

Customer did not leave a comment.

Leslie Zheng 
Rating:
5.0

Keep up the good work!

LESLIE ZHENG 
Rating:
5.0

Customer did not leave a comment.

Ganesh Kumar 
Rating:
5.0

Customer did not leave a comment.

Madge Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jere Leister 
Rating:
2.0

There was a sign for Equipment drop off, not one for Trucks. Very misleading. The drop box for after hours is not clearly marked. Took me way too long to figure out what needed to be done. 30 minutes plus I will never get back. Lights, and signs are necessary for people to understand what to do, especially after hours when the personnel onsite will not help. I will be using another moving truck service in the future.

Matthew Niemann 
Rating:
5.0

Customer did not leave a comment.

Robert Hagan 
Rating:
5.0

Raven at the counter was very nice and helpful. I appreciated that.

TED ADAMS 
Rating:
5.0

Customer did not leave a comment.

Eric Hunkele 
Rating:
5.0

Customer did not leave a comment.

Sherri Parra 
Rating:
5.0

Pay the manager more so you don't lose him. He was excellent at multitasking and handling customer questions while keeping business rolling out the door.

Robert Schlaline 
Rating:
4.0

Customer did not leave a comment.

EMMANUEL NKETIA BOATENG 
Rating:
5.0

Customer did not leave a comment.

John Stewman 
Rating:
5.0

Great place to drop off, friendly and professional.

Mark Webster 
Rating:
4.0

Customer did not leave a comment.

Devaughn Mason  |  Overall Experience 
Rating:
5.0

The service at this location has always been great. The last two times I have rented equipment Doug B has helped me. I hope he is being watched/monitored for career growth and opportunities. In a world of poor customer service his attitude, professionalism and personality are refreshing and I hope he is going places.

Andrew Hill 
Rating:
5.0

First good experience at a uhaul location! It was a very quick checkout and return process. Every staff member was professional and polite, and they all seemed happy to be there. Well done! Even though it’s not the closest rental center to our home- I would use this location every time bc of the great experience.

deborah spaugh 
Rating:
5.0

Customer did not leave a comment.

Daniel Simpson 
Rating:
5.0

Customer did not leave a comment.

BRIAN MACUGA 
Rating:
5.0

Nothing needed improvement

Robert truitt 
Rating:
3.0

I did not receive a return reciept for my transaction. Called the store, no answer.

April Williams 
Rating:
5.0

Best uhaul experience ive had. Very nice employees with great fast service.

Patrick Xavier 
Rating:
5.0

Customer did not leave a comment.

LAQUASHA WEST  |  First Impressions 
Rating:
1.0

Worker at location specifically told me my rental would be prorated per day if I return it before the 3 days I drive to destination anticipating a return and the receiving staff informs me I get no credit Unacceptable

Elijah Deckard 
Rating:
4.0

Customer did not leave a comment.

Joy Hollar 
Rating:
3.0

Customer did not leave a comment.

Gary Burris 
Rating:
1.0

#1- I reserved a trailer on 11/17 for 11/29. I was notified on 11/27 that my pickup location was moved to different location adding 70+ miles to my driving for pick-up and return. I had reserved it in plenty of time for the company to accommodate my need, rather then me taking up the slack for someone not doing their job. #2- The trailer that I was provided did not have a tongue support, leaving me no way to remove the loaded trailer from the truck. #3- the staff at the location ( during pickup and drop off) were friendly, courteous and professional.

Thom O'Mahony 
Rating:
3.0

Customer did not leave a comment.

William Reynolds 
Rating:
5.0

Had a wonderful experience renting a van. I intend to rent a larger truck for my final move in a few weeks. Will yse the same facility with no hesitation.

Veronica HEALY 
Rating:
4.0

Customer did not leave a comment.

MICHAEL THOMAS 
Rating:
5.0

The process of renting a truck or space has changed. The staff were extremely helpful and supportive and patient with me. Thanks U-Haul Sharon Rd West is number one. I will tell everybody about this is where they can call and get information about how to get The help they need. When it comes to any information on truck or space rentals or anything they need.? I would recommend this U-Haul. Happy holidays sincerely Sonja

arthur lauderdale  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sierra Lee  |  First Impressions 
Rating:
4.0

Very contriving online truck return last night! But manager of the Sharon Road West facility is really good.

Frances Ricciardi  |  Overall Experience 
Rating:
5.0

Everything was great. The only issue was there was no light inside the unit that I had. Other than that I had no issues or complaints.

renee brown  |  Overall Experience 
Rating:
2.0

This store is janky. SOMEONE HIGHER THAN DOUGLAS PLEASE CONTACT ME VIA EMAIL with a phone number I can reach out to preferably Kay. Thank you. Kinleypro@yahoo.com

Stephany Arandas  |  Overall Experience 
Rating:
5.0

U- Haul storage is very convenient, especially when you haven't decided, on where you are going live.

Madje Wilson   |  First Impressions 
Rating:
5.0

I love the team there. The young lady at the counter is cute and super helpful.

Marquis Mckiever  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

aurelle benjamin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Hayes Ashcraft  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LENA SANIRI  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela Sanders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

China Manzini  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

renee brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JAZMENE PALMER  |  Overall Experience 
Rating:
5.0

Douglas the manager & all the staff is very helpful & courteous as well as professional.

Wilmer Zelaya  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Jasmine Moore  |  Overall Experience 
Rating:
5.0

Douglas was wonderful to work with. He is very professional and helpful he made moving a a lot nicer

ELEANORE MEYER TRONCO  |  Overall Experience 
Rating:
5.0

It was very nice experience customer service was excellent and very polite during the process.

Angel Holguin  |  First Impressions 
Rating:
1.0

I actually moved out 9/7/23. The management we’re totally disrespectful to me for no reason. They kept accusing me of living there even thought I had no sleeping gear there. The General manager even went as far as having other tenants to try and spy on me which was totally ridiculous. I would never rent there again as long that management team is in place. The only saving grace was the young lady that showed me around initially. She was kind, courteous, and very professional. The last 2 weeks of me renting the unit i was only there twice. I’m a machinist by trade. I got absolutely no work completed. I hate to leave this comment, unfortunately there is no positive comment to leave.

Demetrius Cosby  |  Overall Experience 
Rating:
5.0

Staff was friendly and helpful. Storage was clean. Only thing I would recommend is to pump the air more.

Latascha Sowell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCUS ROBINSON  |  Overall Experience 
Rating:
4.0

Doug was very helpful in my experience at the facility.

ERIC STITT  |  Overall Experience 
Rating:
5.0

The staff @ this U-Haul facility are great. They were all extremely helpful, polite and attentive.

RON VIGDOR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve Burgess  |  Overall Experience 
Rating:
4.0

The door on my unit would not stay in the raised position. I had to prop it up with a ladder

Anthony Cannon  |  Overall Experience 
Rating:
3.0

The light was out in my unit and there was water on the floor in a small area of my unit. My unit was supposed to have been climate controlled be didn’t seem to be that way when I removed my items from the unit. I remember when I first put my items in that unit (I believe that was in 2014) that I could feel air conditioning but couldn’t feel it the day I moved my items out. There was also water on the floor of the hallway near where my unit was and more water that seemed to be coming from under the walls in that hallway. There was some type of vent tubing in the ceiling of the hallway near my unit that seemed not to be connected to anything.

LINDA LAUGHLIN  |  Overall Experience 
Rating:
5.0

30 Days Free Storage with a One Way Trip is the best and most important perk I think you can offer someone, especially Military! Thank you for grate customer service and prices.

Marquis Mckiever  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK MCDONAUGH  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER WAITS  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ELEANORE MEYER TRONCO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ASHLYNN KELKER  |  Overall Experience 
Rating:
5.0

The Staff is Very Nice, Friendly, & Helpfu!

JOANNE HALL  |  First Impressions 
Rating:
5.0

From leaving at pick up and dropping off to Glenn. Service is superb. Thank you for your wonderful recruiting and training so I can have a smooth transition with my families move.

Jonathan Finney  |  First Impressions 
Rating:
5.0

Mgr at this location went over & beyond to accommodate any needs needed. Many thanks to him & the staff great location. Clean & easy to locate. I would highly recommend this location for storage. Clb

Christine Blackman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DANIEL SNYDER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERIK STUKENBERG  |  First Impressions 
Rating:
5.0

The front office staff was friendly and helpful. They contacted UHaul operations to see if I could leave my rental truck at their location and we’re on hold forever. They let me borrow some tools on the day we vacated the storage unit. They were all great!

travis thomas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAHLAK ANDEMARIAM  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

drey frye  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridget Norris  |  Overall Experience 
Rating:
5.0

Douglas has been amazing throughout the entire time I had a storage unit there. He was always willing to help and even further explain things. The property was always clean and I never had an issue with my unit. I wouldn’t go anywhere else for my Uhaul or storage needs. Please give Doug a raise!

MARIAH STEWART  |  Overall Experience 
Rating:
4.0

The door to my unit A15 was always broken. The minimize my ability to access the unit after office hours. The only way I hold gain access was through the staff. They were always helpful, but the inability to access my unit without help was an inconvenience

Reenie Askew  |  Overall Experience 
Rating:
5.0

I loved the hand carts and the security set up

Latesha Buckley  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

AKEEM CHAMPAIGN  |  First Impressions 
Rating:
4.0

The staff was excellent, helpful, cheerful, inviting, and made the process easy, the storage hours were, however, an inconvenience.

Kris Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Aldred  |  Overall Experience 
Rating:
4.0

Interior storage units are difficult to maneuver for large furniture pieces such as sofas.

Steve Burgess  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

ROBERT PIKE  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Abigail Horton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Blevins  |  Overall Experience 
Rating:
5.0

I had a great experience renting a storage unit at this facility. The staff and management (Doug) are very friendly and knowledgeable.

michael brockington  |  Overall Experience 
Rating:
5.0

Everyone I worked with from CO to NC was great. Very friendly staff and were accommodating to our trip. Thank you to the uhaul team.

Allston Moore  |  First Impressions 
Rating:
5.0

Everyone there is very friendly. I.wish I could get to know a couple of them a little better.

Terry Angleton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystal Williams  |  First Impressions 
Rating:
5.0

Douglas, the manager was always very attentive and cordial. The office staff were always pleasant

Mark Stordeur  |  Overall Experience 
Rating:
1.0

Douglas the manager while on FaceTime with Priscilla told me I had to drive to another UHaul location to get the round lock that is required. That location is 3 miles away. I drove that truck from Nashville and it was loaded. I didn’t want to drive it in rush hour again to get a lock because their supply was out. He told me I had and an attitude and was wasting time talking about other options. I was in the office almost an hour. My wife and son were waiting in the truck. I’m canceling the reservation and using CubeSmart for storage.

EDWARD BEAN  |  First Impressions 
Rating:
5.0

The staff was very helpful and nice . Everyone was smiling .

SANDRA AWOMODU  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

john shatzer  |  First Impressions 
Rating:
5.0

Amazing customer service.

ESLY SANDERS  |  First Impressions 
Rating:
1.0

I requested to change a light bulb inside my unit and they wouldn’t do it6 nor lend me a ladder high enough so I could change the light bulb. I told the manager that I will supplied the light bulb all I needed was the ladder and he refused to help me. After being a customer for 7 years I thought it was something that they should have help me with, so I decided to move my stuff to another warehouse and of course not with your company, It’s too bad , they lost a good customer who had an auto payment and they never had problems with me in all those years. I will not recommend your company to any of my friends.

Ana Arroyo  |  Overall Experience 
Rating:
5.0

Great place to store my household goods after moving to the Charlotte area. Great staff and the unit was clean secure and well lit

JEFFREY BURCHFIELD  |  Overall Experience 
Rating:
2.0

Storage area floors had numerous roaches scattered through out the floor and in storage area. This was one reason why l did not rent a storage space. I was Afraid l might get roaches in my personal belongings. Secondly, the facility could not rectify their mistake of not having a space l Already rented. Which was a good thing for me after l saw space before hand. The place needs an exterminator to fumigate storage facility.

Yvonne Wildner  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEFFREY BURCHFIELD  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Goins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony White  |  Overall Experience 
Rating:
5.0

Went above and beyond

JAZMENE PALMER  |  First Impressions 
Rating:
5.0

From the Manager Mr. Douglas and everybody are exceptional. This place is above standard. Their customer service is excellent. Keep up the good work. Thanks!

ULISES SEPULVEDA Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

khoury shakofsky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC BROADIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH AMOAH  |  Overall Experience 
Rating:
5.0

The staff was great. The manager is very professional & helpful. I will always use this location for any of my uhaul needs.

Zena Woodley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Teresa Goldston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TEAWANA AYISE  |  First Impressions 
Rating:
5.0

Very good

Anthony White  |  First Impressions 
Rating:
5.0

Douglas management truly and professionally cares. Staff showed good character with teamwork. Keep up the good work.

KIM CARTHRAN  |  First Impressions 
Rating:
5.0

Doug was great to work with!

KENNETH MARSH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Peggy Allen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robin Hicks  |  Overall Experience 
Rating:
5.0

I would absolutely recommend this facility to anyone seeking storage and/or truck rental. Everyone from the Manager below was exceptionally polite, professional, helpful, engaging and amazing. I cannot express enough how wonderful it is to encounter an entire team of staff who are consistently caring and work for the benefit of the "Customer's" experience being a positive one. I told them individually and collectively that I am Uber Impressed with the team at 1400 Sharon Rd W, Charlotte, NC. Kudos to the Manager Douglas for assembling such an Awesome team.

Kellier Parker  |  First Impressions 
Rating:
5.0

Doug and Paul were super helpful with everything. They were pleasant and went above and beyond to ensure that I had everything for a successful move and to use the storage. Only issue is the lights are out on the hallway of my unit it is very dark A403

lakeshia lowery  |  First Impressions 
Rating:
4.0

The overall experience was good. However, there were multiple times that I received lol notices of late rent when my card was on file. I had to constantly make sure that the office staff had my card on file. This resulted in notices going to my family members. That is not acceptable and should be corrected.

Emery Gary  |  Overall Experience 
Rating:
2.0

It was not clean when I get there to put my things in I was told that it would they would clean it they didn’t clean it I had to. After that each time I went to visit my storage unit I had to beg them to move a truck from front of the door they had it parked at every time I when I go to visit at night time there’s no one there to move the truck. I got behind in my payment so therefore they gave me a deadline to come and remove my things when I did my lock was cut I have things that was missing they gave me a deadline to get my things out of the storage I was there on the 27th and paid $100 and I got there the lock was cut I have items that I missing they refuse to talk to me Miss Britney that work there with very rude The young man named Douglas said he was manager but he had some men or his so-called security to come after me So next best thing for me to do was to call the attorney general They refused to give me my items back

Gracie Sadler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kevin singleton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tierra Goins  |  Overall Experience 
Rating:
5.0

Great experience! Awesome U Haul team... especially Douglas! He goes above and beyond to make sure things are right.

Cinquetta Edge  |  Overall Experience 
Rating:
4.0

You should keep the alleyway between the units clear of vans and monitor the way people park because many times you couldn’t get through to your unit and had to go around the other buildings but a lot of that’s from typical rude drivers in Charlotte area, so the staff should just monitor it and restrict people from blocking the area with vehicles and make sure that people drive extra careful through the alleyway between the buildings.

Tate Phillips  |  Overall Experience 
Rating:
5.0

I moved from Tampa to Charlotte …. U haul was the best price and service from the first moment when I arrived to the store …. Good people making possible this homework…. Thank you 🙏🏻

Gloria Restrepo  |  Overall Experience 
Rating:
5.0

Friendly people.

Trevor Whitson  |  First Impressions 
Rating:
2.0

I’m storing an expensive car. Was disappointed when I arrived to learn the gate never closes. I feel less confident about security as such, I wouldn’t recommend it to others. Prayerfully, nothing untoward occurs during my 1 month stay

Darrick Cunningham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT GRANT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter brunnick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Travis Smith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SERGHEI IURCO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael brockington  |  First Impressions 
Rating:
5.0

Mr. Douglas is doing a fabulous job & U-Haul Storage is very fortunate to have man of his caliber working for the company!

Sylvester Charles  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meredith Greenidge  |  Overall Experience 
Rating:
5.0

I would like to thank Doug the manager, I really appreciate how you took the time to help me during my time of grief. I was really in a bad place . He was wonderful , the entire staff was great but DOUG REALLY SEEMED TO CARE . And that in itself was a blessing. Thank you guys for all that you did for me

Tanya Johnson  |  First Impressions 
Rating:
5.0

The manager, Doug, was great.

KENNETH MARSH  |  First Impressions 
Rating:
3.0

The staff were friendly, knowledgeable and helpful but the equipment & unit size I reserved were not available when I arrived. Ultimately, I had to rent a more expensive unit that was larger than I needed. There were no dollies although I reserved two. Ultimately, I had to buy one that was available.

SJONTELLE CROCKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EULETTE IRVING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gina Huber  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dennis Ryan  |  First Impressions 
Rating:
1.0

There was no A/C or working fans on the 3rd floor. Evidently, it’s been that way for quite some time. Still charging a climate controlled rate. Nearly passed out unloading our stuff from Tampa, FL. That’s saying something about the heat in that building.

TESSA WALKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer Houston  |  First Impressions 
Rating:
4.0

The staff was very helpful in not only renting a unit, but allowing us to return our van and trailer.

PANAGIOTIS KOURKOULIS  |  First Impressions 
Rating:
5.0

Great staff Doug Is awesome

kevin martin  |  Overall Experience 
Rating:
1.0

On June 5 I went into the location to make sure the account was paid up because there was an issue with my card on file. I talk to the manager Doug who was very helpful and we paid up my account through July since we planned on July being the last month. I realize we lost the key to the unit so I had to cut the lock and purchase a new one that same day. Well last weekend I started moving out of my unit and moving my mom into her new place. I received a call Sunday asking if we still wanted our unit, I thought that was odd since we were in and out of the unit all day Saturday and Sunday moving things to our place. Unfortunately we got cut off by the rain so we had to postpone finishing the move. Well today I tried to call them again to see what this message was in reference to. I got in touch with the customer service representative who stated that I no longer had a unit. I figured I should drive by the location to see what was going on. When I got there I found out that they had emptied out my unit and thrown out all of our belongings. What’s even more infuriating is that they had already re-rented out my unit that was paid through the end of the month. I spoke with the person at the front desk and they called Doug. Doug apologized and said that he had a lot going on and for some reason I thought because we left the unit unlocked that we no longer wanted any of our possessions that were in the unit. Below is a list of items that were thrown out. I can’t in my right mind figure out how this could happen. One call was made to me before they threw our stuff out. I hate this because Doug was great and very helpful the entire time. Mistakes happen but I need to figure out what we can do to replace the possession that are now ruined. Items that were in the unit: Ashley hybrid Queen mattress Bamboo pillow top mattress Istikbal futon couch Several rugs - (1) 4 x 6, (1) 3 x 5, (2) 2 x 3 and (2) entry door mats Box of wall art Plug in floor mop

Matthew Jannazzo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Venetta  |  Overall Experience 
Rating:
3.0

Only complain would be that there is no working light in my storage unit. I was told to complain to someone else since the person that was there wasn't from the store.

Ashley Rivera  |  First Impressions 
Rating:
5.0

Douglas was very friendly, accommodating, and professional. Even when I called closing time, he promptly called me back even though it was after closing time. He is an asset to your organization.

SHERYL BISHOP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Walter Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebecca Martin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Mclaughlin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHERYL BISHOP  |  First Impressions 
Rating:
4.0

The biggest issue was the lack of people running back and forth and no one behind the counter continuously. Otherwise a great experience.

Joelle Baysden  |  First Impressions 
Rating:
5.0

Very helpful and professional

Darryl Ricks  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Edwin Trujillo  |  First Impressions 
Rating:
5.0

Jamal was great to work with. Very professional and informative. He made sure that I had everything I needed and had an appropriate sized unit.

PAUL STEARNS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Teresa Goldston  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Faiella  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emily Evans  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tawni Reece   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra Rowe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERICH MCLAURIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Fulwiley  |  Overall Experience 
Rating:
5.0

The staff was professional, very helpful and friendly. Douglas was excellent to work with and I enjoyed watching him engage with other customers. Kind, pleasant and professional.

Sincerie Johnson  |  Overall Experience 
Rating:
5.0

Jamal was outstanding. He was friendly, professional and exceptional worker. He went out of his way to help me.

William Doyle  |  First Impressions 
Rating:
5.0

Very nice management staff, secure facilities. Thank you!

Guy Robertson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Darden  |  First Impressions 
Rating:
5.0

Douglas and jamar was very pleasant and polite!!I think her name is Chantel,she was a sweetheart

Adriane Clinton  |  Overall Experience 
Rating:
4.0

Had outside storage, didn't have immunities of lights, and personal cleaning my storage, and climate control, also many times I had to ask for vans to be moved so I could get access to my storage,but I received a letter about increasing rental,for those tasks.

Maurice Davis  |  Overall Experience 
Rating:
5.0

Loved that you give 30 days storage for free when you use one of your trucks. The manager Doug is friendly professional

Tamika Stafford  |  Overall Experience 
Rating:
4.0

Doug was awesome. Give him a raise.

Sheldon Stroman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vanessa SHAIK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

akeem rey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JERRY AND ARTESSIA FREEMAN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY WALKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kadine James  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CARL WARREN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MONICA LANGSTON  |  First Impressions 
Rating:
5.0

Very good experience!

M W Cleveland  |  Overall Experience 
Rating:
5.0

The staff at this location were always helpful & attentive.

TYKEYTRA CARR  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dwight barrino  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donnetta Shamblee  |  First Impressions 
Rating:
5.0

The staff was great. Courteous and accommodating. Especially Saunda and Hattina. It was a pleasure doing business with U-Haul.

joel stokes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Carroll  |  Overall Experience 
Rating:
5.0

Douglas was amazing, very helpful and knowledgeable. Always a pleasure when Douglas was around.

Chad Carlson  |  Overall Experience 
Rating:
5.0

Doug was helpful at every turn from renting the unit and a moving van to fielding many, random questions.

Jeremy Mauldin  |  Overall Experience 
Rating:
5.0

The location manager Saundra Rucker was GREAT. She helped make the situation smoother than it could've been in a variety of ways. Without her I would've been a mess trying to rush to my meeting. She is the best.

Leonard Christy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DENNIS KARRIKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william ennis  |  Overall Experience 
Rating:
5.0

The MANGER IS THE BEST AND THE WORKERS TOO, EXCELLENT SERVICE

Adriane Clinton  |  First Impressions 
Rating:
4.0

Despite the unit I originally signed up for wasn't available, the general manager helped me to get into another unit in time. Thank you, Saunda!

Jaceria Harris  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ERIC FILIOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thomas Liner  |  First Impressions 
Rating:
3.0

Friendly to me just sometime the have to be quicker at the customer service front line.

Jamal Crum  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james keppler  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

andrew barber  |  First Impressions 
Rating:
1.0

You must be joking. You contacted me an hour before the auction and wouldn’t let me pay by credit card. I live in Virginia. My furniture was stolen from me and may be in your house for all I know. I intend to sue.Today I got a bill for $1000 which I have no intention of paying and I hope you sue me. This was a divorce situation.

susan karp  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM GECHTMAN  |  Overall Experience 
Rating:
5.0

Great staff!

Cassie Hardin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

FREDERICK GREENE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latara Misenheimer  |  First Impressions 
Rating:
5.0

great staff. please, no more surveys

Jeremy Mauldin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Chante Austin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

colby rucker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jasmine Williams  |  First Impressions 
Rating:
5.0

The team was so wonderful, professional and helped me with any question or concern I had about my storage unit and the truck rental for my sons move to Charlotte. Would highly recommend this location!!

Tom Hoffman  |  Overall Experience 
Rating:
5.0

The staff was friendly, knowledgeable, and willing to work with me. The only criticism I might have is the automated phone answering software, which did not always have an appropriate response for my needs. The people always did.

WILLIAM GECHTMAN  |  Overall Experience 
Rating:
1.0

Really nasty attitudes from gm and the other girl must have been new to company she just didnt know anything never going back again

Shamekia Anthony  |  First Impressions 
Rating:
5.0

My only complaint is the reservation center did not relay my reservation to the site. When we got there, there were no more large units available. We ended up with two smaller units on the second floor- not the large unit we could just drive up to. VERY INCONVENIENT! Especially after driving in from Florida. Manager was amazing and tried to make this right but it took over an hour of our valuable time. Reservation Center sold me an office space not a storage unit! But she didn’t have that either. This issue seems to be entirely on the reservation center and poor communication.

CHRISTINE URANAKA  |  First Impressions 
Rating:
5.0

Very nice place.

Serhii Didenko  |  First Impressions 
Rating:
5.0

Dj was a great help .very nice person and helpful

Chakiea Thoms  |  First Impressions 
Rating:
5.0

Great Staff. Some of the inside units are extremely HOT and the fans can only do so much. Outside of that, everything else was good.

Monica Belton  |  First Impressions 
Rating:
5.0

My customer service agent was awesome!

RONCEY MCCOY  |  First Impressions 
Rating:
3.0

The facility was clean but the air conditioning did not work in a unit that is supposed to be climate controlled. However, the staff were amazing and very helpful. Especially Douglas working there who helped us personally.

Taylor Fields  |  First Impressions 
Rating:
5.0

The 3rd time was the charm. Staff was amazing. They accomodated my needs and understood my concerns. An Uhaul customer service rep reserved a storage unit on South blvd that was NOT available. This was my 2nd facility visited that day because the doorway at my original reservation at the Uptown storage location, was too narrow for my sofa. Thank you Douglas Blake Jr and crew!

Monica Belton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandon dodson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kristi Campbell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

prudence smith  |  First Impressions 
Rating:
4.0

Douglas is a very fine representative for U-Haul. He made the process pleasant and easy from day one.

Wayne Nash  |  Overall Experience 
Rating:
5.0

They have good customer service they're very polite

Linda Miller  |  Overall Experience 
Rating:
5.0

Everyone is friendly and helpful. THANKS!!!

Paul Koren  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michael webb  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Fernando Garin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele Wilkinson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karin Davies  |  First Impressions 
Rating:
4.0

Had a frustrating situation, bit it was handled well. When I arrived to my storage that was assigned, there was another lock on it. The ladies in the office gave me a key to remove their lock that didnt work, so I had to go back to the office. They ended up reassigning me to another storage, luckily next to it. Because of there mix up I had to stay past the time of truck check in. But she assured me that she wouldn't charge me for having to check in late.

AMBER CREAGER  |  First Impressions 
Rating:
4.0

The customer service is what makes a great Storage facility. Douglas made the process quick, easy and Pleasant!

Devaughn Mason  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvester Charles  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TRAVIS YOUNG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah prochaska  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

BRETT McMILLAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matt Van Wie  |  Online Move In 
Rating:
5.0

The management and staff at 1400 Sharon Rd. W. U-Haul were always friendly, courteous and helpful. I couldn’t have asked for a better customer service experience and is my reason for an excellent overall experience rating. Might be helpful if U-Haul addressed the elevator glitch. Oftentimes I could check in with my card at the front gate, yet unable to access the elevator to my 2nd floor storage unit. The card reader at the elevator either wouldn’t read my card or would read it and yet the elevator would still not work.This caused the manager and staff to have to interrupt what they were doing to come and help me resolve it. They were always polite and always displayed a wonderful attitude.

Joseph Byrnes  |  Overall Experience 
Rating:
4.0

Douglas and the young man working with him were amazing. They were very helpful and attentive to my needs.

Cynthia Sanders  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maynor Hernandez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

STEVEN PLATT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Koren  |  First Impressions 
Rating:
5.0

Manager at south blvd location was amazing

tyson tran  |  First Impressions 
Rating:
4.0

Staff was very friendly an accommodating. Showed me each the storage units I was considering. I requested a new unit after realizing the one I had was not climate control. They did it without objection. Good experience.

ALBERT ALEXANDER  |  First Impressions 
Rating:
4.0

The lady was a bit slow but I guess she's new. Luckily the young man was there to help.

Tameka Ray  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

EDWARD LILLY  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHRISTOPHER SMALLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary lane  |  Overall Experience 
Rating:
1.0

Climatized feature was well below average. Items were covered in mildew. An oriental rug mildewed and rotted. This is Compared to our storage unit at Park Road which had no mildew ever. Also, Utility carts never available. Always available at Uhaul Park Road. Property gates always open. Again not at Park Rd. We were told utility carts were unavailable at Sharon Rd since they keep getting stolen. Thus we moved out.

robin gill  |  Overall Experience 
Rating:
1.0

Employees smoke Marijuana on the job. We used Uhual three times during our move at different locations. Uhaul has a systemic customer service problem. We will not use again if we can avoid it. This particular site is a dingy dirty facility. We moved to another storage. Would not use again or recommend to anyone.

ANTHONY BENITEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Crystal Deleon  |  Overall Experience 
Rating:
5.0

A gentleman named Doug helped us get set up with our storage unit. He was great!! And made the process quick and easy with no stress at all. He is definitely Management material. Thanks again Doug, Happy New Year!!

Andrea Santos  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Carrin Smaw  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary lane  |  First Impressions 
Rating:
5.0

Everything was great

erin taylor  |  Overall Experience 
Rating:
5.0

Douglas was very professional and helpful. He made the process smooth and easy. I highly recommend this facility.

Joel Goicochea  |  First Impressions 
Rating:
2.0

I had a roll up door get stuck which took 13 months to have repaired. The general manager (not the desk people, but the manager above them) at the time was extraordinarily confrontational. He was retired military and talked to me like I was his subordinate. Fact is - I am retired military as well and recognized the fact that he had apparently not been properly re-socialized to life in the civilian world. At other times the desk people have ranged from friendly and outgoing, to dismal and apathetic. The turnover of employees interfered with developing any kind of good relationship between me and the facility. Having been an eighteen year customer, I would have expected that the staff would be able to at least recognize me to the point that we did not have to wade through my records to establish that I am in fact a customer and just wanted access to my unit. The facilities were good enough (with the exception of the door) but overall a very disappointing experience. Pay people enough that want to make a career there and all of the above could be improved.

TODD CALLAWAY  |  Overall Experience 
Rating:
5.0

I have had nothing but a great experience with each U-Haul location that I have dealt with! I especially appreciate Sam at the Sharon Rd West location for helping me with an issue I was having while trying to pay the rent for my storage unit. She was very professional and helped me a great deal! U-Haul has a lot of security features and very clean storage units. They make renting their trucks/vans easy as well. I will never use another storage facility or moving rental facility again!

BRENDA CAPPS  |  First Impressions 
Rating:
5.0

The swipe in/swipe out situation is different from any other storage place I've used and a little confusing but so far so good. The movers and I did notice that the layout of the building is pretty tight and labrynthine and a little difficult to maneuver large furniture.

Danielle Brockington  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

norvaletta MEDLIN  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darrell Rummage  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

orie william  |  Overall Experience 
Rating:
5.0

By far, this is the best U-Haul facility I have ever done business with. The staff are well trained in U-Haul Products, Services and in Customer Service! The Sharon Road West location is a 5-Star Facility and I suggest you do business with them... Eddie B. Charlotte, NC Myrtle Beach, SC

Eddie Blanton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARK GELLMAN  |  First Impressions 
Rating:
5.0

Douglas was amazing. Explained everything perfect. Doug is an amazing salesman. Very knowledgeable with the UHAUL product and very friendly. Nice to have a smiling face when you walk in.

Chad Carlson  |  First Impressions 
Rating:
4.0

This was my very first time having a storage unit, The staff was very friendly and helpful. I want to giive the staff an A+ for all their help ,I had the pleasure of meeting Keisha, Sam David, Tierra . I would like to thank each of them for all of their support and help.

essie tyler  |  Overall Experience 
Rating:
5.0

Although the office was very busy on the morning we rented, the desk staff remained calm, friendly and courteous. Since it was our first time renting a storage unit, the staff walked us through the process and took the time to answer our questions Highly recommend this location.

Patrick Bonzelet  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

STEPHANIE JACK  |  Overall Experience 
Rating:
5.0

Access was easy and well maintained and I ALWAYS had great service from anyone at the desk. Very helpful!

JULIE FOX  |  Overall Experience 
Rating:
4.0

While the facility itself was great, the competency of the service could have improved. While I did the online check in as recommended to reduce my wait time - it did nothing of the sort. The lady that checked me in still asked me all the same questions I did during the online check in a couple of days prior. Had to enter my credit card information in 3 times which made me feel uneasy as I know that's how scammers get credit card information as well. On top of that, none of the staff were wearing masks which is a requirement in NC. Instead, they propped up boxes against the check in counter to keep customers away from them. Took me about 30 minutes to wait in line and get checked out to get my rental vehicle.

Jonathan Darcey  |  Overall Experience 
Rating:
5.0

Every one I dealt with behaved as an OWNER should. I have have a week of chaos and they were the best assistance to come my way during that time.

Mary Shore  |  First Impressions 
Rating:
5.0

nice staff

scott levi  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KEVEN STALEY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alex Caouette  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THURMON FLOYD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

william debene  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jamila Prioleau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

hope yates  |  Overall Experience 
Rating:
5.0

The gentlemen that assisted me and answered all my questions were extremely helpful, friendly, and courteous. The power happened to be out at the initial point in time I came by because of a severe storm, but they allowed me additional flexibility to unload my truck if I needed it without any additional cost. They definitely are an asset to U-Haul.

Tom Mitchell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THURMON FLOYD  |  First Impressions 
Rating:
5.0

None

Andrea Mccollie  |  Overall Experience 
Rating:
5.0

None

Andrea Mccollie  |  First Impressions 
Rating:
5.0

U-Haul storage is a well oiled machine. I really appreciate the conveniences of it. But it is really expensive and there are much cheaper options out there. ☹️

Nathan Bayer  |  Overall Experience 
Rating:
5.0

Two thumbs up

true hines  |  Overall Experience 
Rating:
5.0

The room was spacious and fast friendly customer service. Both men were so courteous and polite and got me the space I needed.

tina gladney  |  First Impressions 
Rating:
5.0

Y'all alright

true hines  |  First Impressions 
Rating:
4.0

uhaul clerk did a very good job in finding a storage space for me. Thank you

charles dixon  |  First Impressions 
Rating:
5.0

Clean and convenient, always someone there to answer the phone or provide service

Louis Andre  |  Overall Experience 
Rating:
5.0

Awesome experience.

devonne moise  |  First Impressions 
Rating:
5.0

It was a very easy process in and out! I definitely recommend this storage facility.

Barbie Wilson  |  Overall Experience 
Rating:
5.0

Great customer service the store manager Is great as well love her

Brittany White  |  Overall Experience 
Rating:
1.0

While the local staff was good this was the absolute worst storage experience I have ever had. Sending delinquent notices to and calling your customers contacts before contacting them is deplorable.

Andrea Williams  |  Overall Experience 
Rating:
1.0

During move out I noticed that all my belongings had been placed in huge trash bags and 2 of my TVs where missing! staff wasn’t helpful because “it’s impossible for someone to get into my unit”

alexus robinson  |  Overall Experience 
Rating:
5.0

Management was very kind and always pleasant

Karen Coma  |  Overall Experience 
Rating:
5.0

The staff was alway’s on point period The Gm was very sweet in professional. I would recommend other’s.

Tracy Hunter  |  Overall Experience 
Rating:
3.0

Great facility, bad customer service.

Megan Giedraitis  |  Overall Experience 
Rating:
5.0

Staff was professional and able to assist me with what best fit my needs as a customer.

Philander Ingram  |  First Impressions 
Rating:
5.0

I used the storage unit for approximately 15+ years and never had a problem! I especially love the new owner she does an amazing job and is very pleasant and knowledgeable!

TINKY TIMMONS  |  Overall Experience 
Rating:
5.0

Absolutely amazing!! This is the place you want to store or rent from!!

becky chugh  |  Overall Experience 
Rating:
5.0

The staff was awesome!!!! Very helpful and accommodating.

Ronnie Martinez  |  First Impressions 
Rating:
5.0

Douglas was very helpful & made this move trouble free.

Richard Ernest Chateauneuf  |  First Impressions 
Rating:
5.0

Douglas was such a help! With such a busy move day coming up he made everything a easy transaction! Definitely appreciate the kindness when I was having such a long day! Thank you

markita joanne joanne  |  First Impressions 
Rating:
5.0

Ok

Arthur Starrs  |  Overall Experience 
Rating:
4.0

Check in was a little slow; I think one person was late and several customers came in when Store first opened. Blake was excellent and very helpful. I would recommnend UHaul and this location.

Gary Chew  |  First Impressions 
Rating:
5.0

I like Uhaul

Vickie Estes  |  Overall Experience 
Rating:
1.0

Terrible service from start to finish. Eric was rude and argumentative about his own mistakes. Falsely told us information and always blamed us instead. The worst customer service we’ve ever received.

ethan young  |  Overall Experience 
Rating:
5.0

The staff present at pick-up and drop-off were friendly, fast, and made the process easy and efficient. During a stressful weekend, they made that part of the move/process a breeze. Thank you!!!

Jenny Glidden  |  Overall Experience 
Rating:
5.0

NA

MICHEAL SOWYAK  |  Overall Experience 
Rating:
5.0

One issue my move out date was 6/01/2019 not 6/22/2019 I do not want to be billed for days I did not use the storage

Valentin Santos  |  Overall Experience 
Rating:
5.0

The employees were very helpful

aron white  |  Overall Experience 
Rating:
5.0

The staff was always helpful and friendly!

JOANN GILLEY  |  Overall Experience 
Rating:
5.0

Had a great experience during a stressful time - from checkin to checkout - office staff worked with me securing the proper storage. Nice, clean, and secure. Recommended great movers too!

lori reed  |  Overall Experience 
Rating:
3.0

Expensive but a great experience overall!

Daniqua Boulware  |  Overall Experience 
Rating:
5.0

Kenisha Watkins and her young man are the BEST. They helped this first time storage user in every way possible. I recommend them highly.

BETTY BLACK  |  First Impressions 
Rating:
5.0

Friendly staff.

Jonathan Balk  |  First Impressions 
Rating:
4.0

The staff were very friendly and helpful.

Paula Perdue  |  First Impressions 
Rating:
2.0

moved out on 4/26.was billed on 4/23. I thought I would be prorated &receive a refund for the rest of the month.was told this was Not possible. I emailed GM and have not heard back. Would like a reply

christina peri  |  Overall Experience 
Rating:
5.0

Sherie was very sweet and kind and was able to help me quick with my storage unit

Derek Ridenhour  |  First Impressions 
Rating:
5.0

Very good customer service.

Mary Bonaparte  |  First Impressions 
Rating:
5.0

Great customer service!

Myesha Ransom  |  Overall Experience 
Rating:
5.0

Very helpful in the rental of my storage unit

Laverne Brown  |  First Impressions 
Rating:
5.0

N/A

Neena Bell Johnson  |  Overall Experience 
Rating:
5.0

My experience was excellent, Kenisha and her team were very helpful and professional. I wouldn’t dream of going to any other U-Haul center for my storage or truck rental needs.

Donna Anderson  |  First Impressions 
Rating:
5.0

na

Michael sowyak  |  First Impressions 
Rating:
5.0

Very very satisfied, will recomend

jose baltazar-campos  |  Overall Experience 
Rating:
2.0

1. The desk staff lacked knowledge of the U-haul software application and either did not perform the task or called a manager for step by step instructions. 2. The staff was distracted by videos

THOMAS COSGROVE  |  Overall Experience 
Rating:
5.0

The staff was very welcoming and friendly

Kenneth Clark  |  Overall Experience 
Rating:
5.0

This place was awesome to work with when I moved my stuff into the unit until I moved it out. Also, the rental truck was very easy to rent right on the property. I would definitely use them again!!

CD Lohr  |  Overall Experience 
Rating:
5.0

Friendly staff and easy access. Everyone was helpful!

Margaret Ramis  |  Overall Experience 
Rating:
5.0

N/A

tracy tate  |  Overall Experience 
Rating:
5.0

Thank you all very much!

TRACY WEBB  |  Overall Experience 
Rating:
5.0

Bill was courteous, patient, and always able to help when I needed it. Great staff especially Franklyn.

ALLEN AIKENS  |  Overall Experience 
Rating:
5.0

The two ladies that served me were above and beyond I cannot believe they don’t already have a raise !?! Lol truly great service

TAHIR WILSON  |  Overall Experience 
Rating:
5.0

Professional and friendly service

MICHAEL SCHMID  |  Overall Experience 
Rating:
5.0

Everyone was helpful and friendly.

Margaret Ramis  |  Reservation 
Rating:
5.0

Haley was exceptional !!!!excellent customer service!

Marion Patillo  |  Overall Experience 
Rating:
5.0

Frank went above and beyond his Call of Duty to make me feel welcome and comfortable he was very professional friendly and warm-hearted. We need more Franks in customer service

GREGORY HUTCHINSON  |  Reservation 
Rating:
5.0

All went well

Granville Hearn  |  Overall Experience 
Rating:
5.0

The people were friendly and the facilities were great and clean.

ione pendley  |  Overall Experience 
Rating:
5.0

Great customer service- friendly and knowledgeable staff.

MICHAEL SCHMID  |  Reservation 
Rating:
5.0

I was very satisfied

DOUG DAY  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful. I would use their services again if I had to.

Brian Hannah  |  Overall Experience 
Rating:
2.0

Staff was friendly. Convenient hours. The facilities felt well lit and secured. However, the so called "climate controlled" units were consistently kept at around 90°F.

John Hamel  |  Overall Experience 
Rating:
2.0

Too many U-haul trucks in the way all the time when clients need to enter their unit., feels cluttered. The climate control feature is subpar because it was very warm in the building all the time.

Yolanda Calhoun  |  Overall Experience 
Rating:
5.0

Great place, wonderful and very helpful staff.

WILLIAM LA RONDE  |  Overall Experience 
Rating:
5.0

Bll Harris is doing a great job. Best manager you’ve had there in a long time.

JAMES GUTERMAN  |  Overall Experience 
Rating:
5.0

I would recommend the Uhaul Storage facility on Sharon Road West Road in Charlotte. Franklyn was awfully helpful in regard to our storage and moving needs.

John Rendleman  |  Overall Experience 
Rating:
4.0

Friendly staff. Clean facility.

CAROLA ROLAND  |  Overall Experience 
Rating:
5.0

Great location convenient to highway Facility’s are always clean 24 hr excess with restrooms

JANEX INC  |  Overall Experience 
No reviews have been submitted for this location.

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