Everything was very good. Newer equipment. Service people were very pleasant.
walt zelieCustomer Reviews for U-Haul Moving & Storage at Seneca Mall
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Facility in great condition, and staff always friendly and helpful.
Aleisha Celerino | Overall ExperienceJessica , the manager is excellent
Frank Gigliotti | First ImpressionsI was very pleased no issues at all and if I ever need storage again I would definitely come back to Uhaul
Danette Howard | Overall ExperienceThe staff was rude when I attempted a refund due to billing issues. They informed us that if we received the refund we would be locked out and receive late charges. I was under the impression I had a 3 day grace period and when I acknowledged that I was aware I would get a late fee if past a certain point this was when I asked to move forward with the reversal. This was when we were then told that we would be locked out even though we still had 3 days at this point to pay. We ended up removing our things from the unit and even though we did not use the unit for the new month they still refused to give us the money back. They stated that if we wanted to move out and not be charged we would have had to tell them in advance. This was also never mentioned until we were already attempting it.They never mentioned that it cost extra for 24 hour use and never offered it to begin with so we were unaware it was something extra we had to pay for. It make’s absolutely no sense that we have to pay for a storage unit that we did not use.
Justina Luis | Overall ExperienceFront desk was very friendly and helpful
Rose Kotary | First ImpressionsI really think paying customers should be able to access their storage units 24/7 ... There was several times that I needed to access after 10pm !
BILLIE JO WEBSTER | Overall Experience24 hour access would be best, but it is what it is. Anyways your staff is absolutely amazing especially the two women that were working on the evening of the 26th of January 2024, and the morning of January 27th 2024. They young ladies should be a template of all future hires. Great staffing choice. I wish I had their names and I hope they see this review.
Edward Horning | First ImpressionsThis made the perfect storage for between selling one house and purchasing another. The free month definitely helped me choose U-Haul because we had to rent a truck several times.
ANDREAJ LOVE | Overall ExperienceStaff was helpful. The facility was in a good location and easy to access. The overall experience was excellent.
Dorothea Hetnar | Overall ExperienceGreat staff met my needs perfectly all my furniture was exactly as I left it. I would use them again in a heartbeat
Chris Norcross | Overall ExperienceOur space was clean and ready to go at the time promised. Jessica and Grace were knowledgeable and insightful on helping us to rent the correct size for our needs. They also explained what we would need so that the paper work process went smoothly.
Albert Parisi | First ImpressionsStaff always friendly and helpful to answer any my questions.. Manager runs a good operation for stock. for all our needs from boxes and accessories to make our move easier would highly recommend this location clean and convenient..
Keith Vinehout | First ImpressionsThe staff at U-Haul was very helpful with everything that had to be done. Thank you, Jessica.
Mark Kondrk | Overall ExperienceCustomer service is excellent.The level of care was superior.I am so happy and thankful I chose this facility.Thank you.
Wendy Reynolds | First ImpressionsThe young lady manager was great
Wayne Dyer | Overall ExperienceStaff is very friendly and helpful. Place is very clean.
Edmund Waters | Overall ExperienceVery friendly and helpful, made moving in much easier
JAMIE CHAUSSE | First ImpressionsWe will be back again if needed and will highly recommended your services to any and all who may need them. Thanks for a great experience..
Mary anne Muratore | Overall ExperienceSimple to do online, and I asked am employee to show me the pin code system. I love that there are alot of cats for easier moving
CRYSTAL Trostle | Online Move InPlace is vey clean and the staff is super friendly.
Edmund Waters | Overall ExperienceThere was a mixup with my automated billing for months. When it was noticed, I owed a few months worth of rental. The female employee at Route 57, Liverpool worked with me and was very patient and informative until I was able to bring my payments current. Thank you
Monique Frost | Overall ExperienceThe first guy was not helpful… but the second guy went above and beyond helping me.
matt huber | First ImpressionsGood initial experience
Edwin Cole | First ImpressionsI was very pleased with my overall experience. I have no negative feedback and would recommend this business.
Ronald Stratton | Overall ExperienceAll of the staff were helpful, polite and kind.
Michelle Bell | Overall ExperienceJessica was particularly knowledgeable and helpful. Her guidance and problem-solving skills are greatly appreciated. Her friendly manner and concern for my situation eased my worries and made my move in experience positive.
Dorothea Hetnar | First ImpressionsJessica was awesome very helpful and friendly
Mark Allen Ogrady | First ImpressionsI would definitely rent from your company again if needed thank you
Don Euson | Overall ExperienceThe staff at this facility deserves a raise! Every time I was there they were short staffed and very busy. Yet the staff remained calm and professional and helped everyone in a timely, friendly, helpful and informative manner. Great job to the staff at Rt. 57 Liverpool NY!
Kevin Burghardt | Overall ExperienceThe manager was awesome. Helpful patient and kind.
Michelle Bell | First ImpressionsVery convient hours and excellent staff.
Robert Riegelman | First ImpressionsMy Uhaul representative was very helpful and went out of his way to show me my unit. I wish I caught his name to list here. This has been a very positive experience.
Harrison Dykes | Online Move InGood old fashioned American work ethic, no hassle and no surprises. Reliable and reasonable. An overall quality product.
James Turo | Overall ExperienceJessica and the team were great and the facility was organized and clean. I would recommend this! The only concern I had was that I wanted to do the online move-in, but the system was glitchy and I wasn't able to do that. :( Otherwise, great experience!
Charlene Agnew | First ImpressionsYour team at U-Haul Seneca Mall are ALWAYS top notch. By far the best storage area around and mostly because of the people there!
Justin Case | Overall ExperienceYou have been outstanding and I thank you for everything! Great team!!!
Tonya Jackson | Overall ExperienceI have used u haul all my life.
Jose Azocar | First ImpressionsFacility is well kept and clean , safe and no problems that I can think of . Very commendable .
Josetta Rudinger | Overall ExperienceVery clean, safe, and convenient. Manager (Jessica) and staff are super friendly and helpful. I would definitely recommend and/or use this facility again!
Kimberly Tyoe | Overall ExperienceFriendly, quick and easy paperwork in and out. Explained everything and we were on are way. Courteous of our time.
ERICV PACE | First ImpressionsThe manager here (Jessica Laginske) was amazing. She was patient with me and took extra time after the posted closing hours to ensure I could access the storage area very early the next morning. My biggest concern was the space available and the hours since they had our truck reserved for another customer at 10 and we wanted to make sure it was empty and turned in on time. She took the time with me to go over how to access the area, how to pull the truck in, find the right storage area, open and lock it-- and the hours we could earliest access it. She even took my call early the next morning when I forgot a step in the card procedure. I will always go here first for any moving and/or storage needs. I must have kept her past 8:30 on a Friday on a holiday weekend night and would definitely buy her dinner for her friendliness, helpfulness and compassion-- it had to have been a very long day for her.
Kathleen Gillies | First ImpressionsWe had an excellent experience with U-Haul from the moving truck rental to the storage facility. The only comment I have is that the truck was supposed to be picked up in Clermont, Florida, a few miles from our move from destination, but we were later told we had to pick it up in Orlando, which was quite a drive at a very busy time. I felt even if there was no truck in Clermont, an effort should have been made to get one there from Orlando. That would have been better customer service.
Victoria Perry | Overall ExperienceConcrete floors were refinished and my items in storage were covered in cement dust. Dust was the kind that needs to be washed off. Will take hours to clean.
Mary Durant | Overall ExperienceI would recommend this to my friends because it was very nice CLEAN the storage is are good sizes and all my things fit in a 10 x 10 I really appreciate your services. Thank you. Satisfied, customer.
PATRENIA GAINER | Overall ExperienceThank you for everythin6
Mark Hart | Overall ExperienceThere was an issue with the card access but the staff informed me that it was most likely because work was being done on the other storage facility so I was given a code access. Other than that there were no other issues.
Karen Hayes | First ImpressionsAbsolutely no complaints, was super easy to set up and cancel when I moved and no longer needed storage
Teresa Riley | Overall ExperienceThe staff was very friendly and helpful.
Wendy Vanderveer | Overall ExperienceThe staff was very helpful. Excellent customer service.
Steven Smith | Overall ExperienceJessica and staff were wonderful! I'm sorry I had to leave, but will recommend this location to my friends!
Murray Saucier | Overall ExperienceAwesome 👍
Tonya Jackson | First ImpressionsThis was my first time having a storage unit and it was a pleasant experience.
Eric Nunn | Overall ExperienceRodents got inside my storage unit and damaged my furniture
Whitney Baker | Overall ExperienceClean, secure, friendly and decent price.
MICHAEL STOCKTON | Overall ExperienceVery impressed. Great employee's, helpful and friendly.
Nathan Brooks | First ImpressionsI am very pleased with the cleanliness of the building. Staff is very efficient and friendly.
Julie Gasbarra | First ImpressionsThis is the second time I’ve stored here. I love that it’s indoors and is one level. Having the unloading bay inside is great too. I also got a free lock this time which I didn’t before.
Emily Jones | Online Move InI rented a climate control space. It was a little confusing figuring out the keypad access process. I also tried to use the intercom to get help and no one answered. Once I stopped by the office, the young lady was very helpful and explain the process to me thoroughly. It’s a fairly new location, so I was very impressed with the drive in option to unload my vehicle. I am in upstate New York so it will def be more convenient dealing with the elements.
Debra Starosciak | Online Move InAmazing facilities and staff!
Aurora Halsey | First ImpressionsBoth U-Haul's facilities and staff members were first rate.
Mark Rinefierd | Overall ExperienceEveryone that works there is Awesome!
Chris Christaldi | Overall ExperienceVery pleased
Liza Turner | First ImpressionsJessica had a line of customers she was juggling by herself and did such a great job. She was knowledgeable, friendly, humorous, and very efficient!
Kimberly Tyoe | First ImpressionsWe really appreciate the staff and the service we received during our rental with you. You always seemed to listen if a question was asked. Thank you so very much for everything!!!!!
TIM YOUNG | Overall ExperienceJust dusty but everything else was fabulous!
Bethany Weber | Overall ExperienceThe staff made a tough situation on my behalf easy.
William Crabtree | First ImpressionsHad problems with initial unit access. Staff accommodated us and resolved ASAP. The staff at this site are outstanding.
Frank Dewees | First ImpressionsJust a little to expensive.
sandra henderson | First Impressionsstaff was amazing, always helpful and friendly.
Victoria Relyea | Overall ExperienceStaff was very friendly and helpful. The facility is clean. The only problem we had was a technology glitch that would not allow us access to the facility on the first day of our contract. The following day we were able to get into the facility.
Wendy Vanderveer | First ImpressionsGreat experience thanks U Haul
Derrick Ashford | Overall ExperienceStaff was friendly and courteous
John Derrigo | First ImpressionsJessica Laginskie is the most friendliest, knowledgeable, professional person . If I ever needed another storage unit I would most definitely call her.
Tina Lagrow | Overall ExperienceManager Grace Young was very rude and unhelpful. She never came and put the code in for the door to open so the assistant manager informed us to just jam something in the way of the door so it can’t close. She also refused to let us use any other door other then the door right out front of the building with a couple other people trying to unload there uhaul truck. So this was very inconvenient for us and the other people coming to there units because we were blocking there way. Grace stated the other doors did not work or there is no way for the other door to be monitored so you need to park in from of the building. So this caused the diesel truck we were loading to be blocking cross walk. Multiple other customers were upset we were parked in front of the building like that and kept making rude comments to us. Once we emptied the hole storage unit I went in to talk to find out what we need to do with the key card and also if it was possible to rent a trailer. She was still extremely rude. I wasn’t until I made a comment about calling and making a complaint about her she wanted to become helpful. She called me about 30 mins after and stated she got us a trailer set up to pick up Monday at 9:30 at a different location.
Julia Temple | Overall ExperienceGreat customer service.
Cynthia Bennink | First ImpressionsJessica and team are awesome and great to work with.
Mark DeAngelas | First ImpressionsThanks for the convenience of a storage!
Eric Williams | First ImpressionsJessica is a fantastic worker and all the employees are great!
Christine Christaldi | Overall ExperienceJessica up in Liverpool, NY was amazing in all the steps in renting the truck to putting and taking our stuff out of storage with excellent customer service skills! We definitely would use it again! Thanks again Jessica!!!
MIKE BROWN | Overall ExperienceJessica was great. Answered all my questions, and did a great job. Thanks.
KEVINRAY COOPER | First ImpressionsGrace did a great job of helping me decide what storage space to rent
Eric Maxwell | First Impressionscould not have had a better experience. thank you.
Peter Marco | Online Move InLoved the key card secure entry.
Aaron Brundage | Overall ExperienceHave already recommended to friends and family
Sharon Kirsch | Online Move InJessica was super helpful as were any of the staffers we dealt with.
Lee Roberts | Overall ExperienceGeorge was helpful, knowledgeable and friendly. My use of a rental truck and loading a storage unit went smoothly. Facility is well designed, clean, well-lit and easy to access.
Mark Rinefierd | First ImpressionsExcellent staff, especially Jessica!
David May | First ImpressionsAlways a pleasure to use U haul, never problems and great service
JOHNALLEN DULLEN | First ImpressionsGrace and Jessica were very helpful throughout the whole process and will return again to do business again . TY WILLIAM CRONIN 💜
WILLIAM CRONIN | Overall ExperienceThis was a wonderful experience. Our rep was amazing, excellent on the up-sell (I am in sales) and thoroughly knowledgeable about the products she was selling. If she is not yet in management, she needs to be. Jessica Laginski is a super star! I would most definitely send my friends here!
Stephen Stewart | First ImpressionsI can’t say enough about how helpful and courteous everyone was in helping me move my things into storage. They also help me find movers that moved me from Liverpool to Holyoke MA.
BARBARA Moon | Overall ExperienceWould like it to be cooler than 73 degrees
Mary Kio | First ImpressionsKnowledgeable staff which makes for a great initial customer experience
Mark Kay | Overall ExperienceThe staff is excellent and very knowledgeable and so helpful! Great place to do business with!!!
Christine Christaldi | First ImpressionsYour staff was always helpful and courteous!!
Marett Seymour | Overall ExperienceWould be nice to have 24 hr access. The store was also very busy, the line was long.
Adam Bradford | First ImpressionsNeed to be able to contact store directly instead of corporate always!
Thomas Stuhler III | Overall ExperienceJessica is AMAZING greeted when I walk in and the Kindness just moves forward . I rent almost weekly and time and time again has gone out of way for me and can’t say TY enough . WILLIAM CRONIN WOOD U 4 CANCER 💜
WILLIAM CRONIN | First ImpressionsGreat experience. The staff, especially Jessica, was extremely friendly and helpful.
Aaron Brundage | First ImpressionsThe hours are satisfactory but it would be great if customers were able to access the units after hours as well.
Mario Racciatti | Overall ExperienceJessica and her staff are excellent.
Lauren Wienclawski | Online Move InWhere I rented the truck and car tow dolly, agent could have been a. Lot more friendly and put the heat on in his establishment.
Ronald Armstrong | First ImpressionsGrace Jessica and Joseph were very helpful and professional.
WILLIAMADAM JR GLASKI | First ImpressionsPrice was a little high and I wasn't compensates for there being a large pipe in my storage unit (lost a square foot), but overall was a positive experience.
Julie Warren | Overall ExperienceJessica is awesome to deal with. Highly recommend this location.
Gene Van Camp | First ImpressionsI was very pleased with everything the service was great thank you
Anthony Ford | Overall ExperienceExcellent customer service. Jessica at the Oswego Ed office in Liverpool was outstanding. And when she was not ther, her colleagues took excellent care of us.
Monique Frost | First ImpressionsBut whe there is a matter of money returned because ot was one day lacking from a full monththat was pd and not used And the person is on low income and needs the money to get by with. It should be returned.if it was only a couple days not useok Were talking a hole month. U are not owed it and its wrong for u to keep it.
Carol Setzer | Overall ExperienceWe rented a storage unit for almost 3 years with Uhaul at Seneca mall and it was a great experience! I have highly recommended them to family and friends and in fact my sister and her husband love it there also.
Bonnie Buccina | Overall ExperienceLoved the loading doors, accessibility of the carts.
Lee Lane | Online Move InGreat staff, great overall experience here. Definitely recommend coming here. It was my first time renting a storage facility and the staff was super helpful and knowledgeable
Donia Azzam | Overall ExperienceJessica was very helpful, pleasant, and professional.
Joseph Pavone | First ImpressionsJessica was extremely helpful and knowledgeable
CYNTHIAA OLENSKY | First ImpressionsIt is easier to deal directly with the individual facility than to go through corporate—- I wish that you could still call directly to each facility! This facility was clean and very secure— management and staff very friendly and helpful!!!
Richard Dieffenderfer | Overall ExperienceThe only negative about my experience was that I was told it’s 10 x 20 unit was being held for me and when I arrive to do the paperwork I was told they were all booked up. I was been forced to take the next size larger which was a 10 x 30 and $50 more a month.
Denise PELLENZ | First ImpressionsGreat staff and great service. They helped me with everything, it was my first time using U-Haul and it was beyond convenient. They knew about the products, sales, and promotions- and they even gave me a walkthrough of using a storage unit. Definitely recommend coming here
Donia Azzam | First ImpressionsNothing really negative I could say , but it is a little inconvenient having to give a 2 day notice before I can get my car in or out of storage.
Gerald Clark | First ImpressionsHave nothing bad to say about this facility.....The storage area is always clean and the personnel is friendly and very helpful...Have been using them since day one to store our travel trailer and have not had one problem. We put it in the fall and take it out in the spring and it is just as we left it......
Carol Schmidt | First ImpressionsHonestly your stuff are the best. So friendly and conversational. Heard some great stories of what it’s like to work there. They should all get raises honestly for what they deal with.
Nathan Pittman | First ImpressionsVery clean facility. Easy to access. A person that works at the location just happened by and helped us out by telling us we could use the carts located near by. Great move experience
Christina Seado Vasquez | Online Move Ineverything was excellent
SERBONICH MICHAEL | First ImpressionsVery professional and knowledgeable staff.Very clean storage facility with convenient access hours.
Youbert Howil | Overall ExperienceExpensive but secure and clean
William Briggs | Overall ExperienceFantastic staff! Grace helped us and was efficient, knowledgeable and went above and beyond to help us. George and May also were quick to respond to our questions and everyone was friendly! Moving is stressful, but they made this part of the adventure smooth and seamless. Thank you!
Erinrose Silky | First ImpressionsClose to home, clean and convenient staff was very friendly
Rick Mapes | First ImpressionsI was disappointed to find out they might not be doing car storage for the winter after this year.I love storing my Jeep, very clean, warm and safe. Great facility
James Hamilton | First ImpressionsWasn't expecting extra charges using cash as payment. Storage unit smaller than expected/Described but unit is free for a month so better not complain. Lady was very descriptive and informed me about U-Haul product's very well, at the storage unit place in Seneca mall Liverpool NY. Was squared away in presentation represented your company appropriately and gave direction to get back to Watertown, NY which worked out-well. I Hope units are water-proof outside from rain.
Christopher Benware | First ImpressionsThe key card wouldn't work and they were nasty about it when I asked them to fix the door so I went somewhere else and I had no problem there
Brenda Lawless | First ImpressionsOne of the best run and operated Uhaul facilities I have had the opportunity to use. Keep up the good work.
Nosa Egiebor | Overall ExperienceThe storage experience was amazing and Jessica is a true joy! :-)
Kate McGowan | Overall ExperienceAbsolutely fantastic experience. The manager was terrific!
Keith Loveless | First ImpressionsJessica is great to work with, very helpful and friendly.
Gene Van Camp | Overall ExperienceExcellent staff and very clean facility!
GEORGE SILVERSTRUCK | First ImpressionsGrace was amazing!!
Deborah Patchett | First ImpressionsJessie was amazing and great help when it came to finding movers
Robert Gary | Overall ExperienceThe team at Seneca have been great ! I had no problems , and if I had questions or concerns Jessica has always taken care of it ,. She has really gone above and beyond to take care of her customers ! Sincerely Loren , thanks again !
Loren Garn | Overall ExperienceAll very nice and the service was excellent.
LANCE SAWYER | Overall ExperienceNear my gym
Michelle Walker | First ImpressionsThe staff was very friendly. They helped me a lot and explained everything clearly on how to use the unit and keep it safe and secure. Thank You.
Rebecca Russeau | First ImpressionsJessica is truly a gem!!
Kate McGowan | First ImpressionsThe women who checked us in and out was amazing! Great customer service skills and a wealth of knowledge!
Stephanie Beyer | First ImpressionsJessica is great to work with, knowledgeable and easy on the eyes
Gene Van Camp | First ImpressionsAlways pleased with my experiences at uhaul! Will continue to use them whenever needed!
FRANCINE AMES | Overall ExperienceAwesome staff. Whole experience was A+. If I could tweak just one thing, it would be to add another way in to the storage area instead of just the 2 bays. In this day in age, many people could give a darn about everything but themselves. I can tell and have told many others, that this place really cares and it shows. A very professional, clean, secure operation, great staff and fair pricing for what you get. So,....Thank you!
roderick silver | Overall ExperienceJessica is an awesome, friendly, courteous, and professional manager. I enjoyed watching her deal with some customers as well as helping me. She made my day so much better. Wish everyone I had to work with have such a great positive attitude.
Mark Lado | First ImpressionsLook forward to storing my stuff in your room
Wade Keyes | Online Move InJessica was awesome
Marcello Barbieri | First ImpressionsOverall excellent experience. The staff was helpful and professional and my time at the facility was quick and efficient. I would highly recommend this location.
Christopher Patch | First ImpressionsThe storage area was clean and very well kept. We are planning to continue renting a space this fall. We were most impressed with the staff who assisted us. Jessica is kind, very friendly and knowledgeable. She is always willing to answer questions and be available if needed. She represents your company well! Jennifer & Lewis St. Andrew
Jennifer St Andrew | Overall ExperienceJessica and staff are very good at their jobs. They are helpful and friendly. They make their customers comfortable, and want to return.
Steve Hnatiw | Overall ExperienceFantastic Service! Moved our unit from Public Storage to your store. Facility is much more convenient, modern and much cleaner. Thanks!
Jeff Gigantelli | First ImpressionsJessica provides outstanding customer service. She always greets us with a smile, and is upbeat, professional and knowledge. She represents the company very well. I'm happy to bring my business to this branch of Uhaul in Liverpool, NY.
MICHELE GRAHAM | First ImpressionsJessica was very knowledgeable and friendly.
Gene Van Camp | First Impressionswas really impressed with this UHaul storage facility great building the ladies were great to work with and very helpful everything is clean clean clean !!! bathrooms were always clean when we visited NO ISSUES !! I Highly recommend this facility I had to drive 45 min to here to this place and it was worth it knowing my belongings were in a good clean place
edgar valdez | Overall ExperienceNever had to have 2 numbers before and for those of us with just a cell phone that's ridiculous. Also to need an address for a storage unit is also ridiculous considering that's why one may need the storage.
Thomas Stuhler III | First ImpressionsVery clean, well maintained, and comfortable facility. I particularly liked the availability of carts and the garage bays. The bathroom was always clean. The office staff were always friendly and helpful.
Kimberly Tyoe | Overall ExperienceA HUGE thank you to Jessica and Hannah for all of their help. Throughout a stressful move while building a house, they made the storage process as easy as possible. I felt like I was part of the family with how many times I needed to go into the store. They never got annoyed or bothered when I had questions or needed help. Thank you so much!
Peter Aiello | Overall ExperienceOnly downfall...only 2 garage bays and one garage door was broken
Theresa Burdo | First ImpressionsChecked was great. **However next day we returned to add stuff to the unit and the garage door came down on the trailer. Thankfully it was the hitch.
mary tyson | First ImpressionsYou girls are awesome
Mark Hart | First ImpressionsThe staff are fantastic, especially the young lady, Jessica, who was simply great in taking care of everything I needed.
Nosa Egiebor | First ImpressionsI'm so glad I decided to use your facility. The cleanliness and security blows the competition away !
Rich Gunther | First ImpressionsI would like to thank Jessica in the Seneca Mall Liverpool NY location. She was very kind and knowledgeable. She took her time in showing us our storage location and answered all questions my husband and I had. I will definitely recommend her assistance to our family and friends.
Jennifer St Andrew | First ImpressionsTried twice to pickup my rental with no luck. Just hand me the keys when I rent it would be much more efficient. Lost a day and a half
WILLIAM GAYNOR | First ImpressionsService was on point!
jason goodison | First ImpressionsEverything was great!
Sarah Burkey | Overall ExperienceJessica, You operate a fantastic facility! As you know we still rent one large storage garage, have rented moving vehicles and purchased packing supplies. On every occasion you and your staff have been extremely professional, helpful and friendly. Thank you. Tim & Bonnie
Timothy Gay | Overall ExperienceI was very upset that 1st month that was advertised to be free due to long distance move, was actually charged to my card in the amount of 179.95. I was caught off guard and now told to allow 7 business days for a refund. Unacceptable!
Shana Fuller | First ImpressionsExceptional; reliable and trustworthy.
Dimitar Lukanov | First ImpressionsI love my storage space. The load in is very convenient and my space is easily accessible. I love that I can pull inside out of the weather to load and unload. I was looking for a climate controlled unit - and it is really super. The price is very good - and the people in charge are very helpful. I have options for sign in which I like a lot too. It was a little confusing the first time for the sign in - but other than that - everything was great. I plan on keeping this unit for a while.
Denise Weeks Bush | Online Move InBuilding access was a little confusing at first, but very easy after the first time. Very helpful staff!
Mark Martin | Online Move InAll the staff was extremely friendly and helpful. Very convenient location for all your moving needs. Trucks were very clean and maintained.
James ELDRED | Overall ExperienceGrace was friendly and helpful, it was convenient to rent a truck and storage at the same place and prices were fair. I chose uhaul over life storage because it saved me money as well as being a ground level unit.
Emily Donnan | First ImpressionsStaff and facilities are great. I would recommend Seneca Mall U-Haul to anybody.
James Hamilton | First ImpressionsThank you Jessica
Samer Morris | First ImpressionsIt seemed like the attendent did everything she could to prevent me from obtaining a storage unit.
George LeBreux | First ImpressionsI'm going to use it again.
waverly faison | Overall ExperienceJessica was extremely helpful for both truck and storage rental very pleasant to work with!
James ELDRED | First ImpressionsI appreciate the friendliness and help from the owner and employees with all my questions. Every interaction I had was enjoyable and professional.
Matthew De Bellas | Overall ExperienceStaff was well versed , friendly and helpful in all aspects of my renting a storage cubicle.
ronald hirst | First ImpressionsOutstanding facility! Staff were friendly and helpful Best uhaul that I have used in 40+ years of moving and storage!!!
John Dullen | Overall ExperienceManagement was outstanding and helpful. Very glad to have this u-haul so close to us. Will be using them again.
Steve Hnatiw | Overall ExperienceMy overall experience could have been a lot better. I rented a truck and rented a storage unit never got a discount for that . A free month storage unit . I was a onetime paying customer. But I was called out of town for a family emergency for extended period of time, yes I did get behind last 2 months but when I tried to pay the 2 months in full before the next month they wouldn't remove all add on fees . Only way for me to not pay extra fees was for me to vacate my storage unit . Uhaul got paid for the time I had unit so they didn't lose any money, although they did lose a customer. I was told by one employee that U haul doesn't care about 1 customer which I find truly insulting. The storage fees I feel are on the high side and add ins like 10 dollars extra for 24 hour access. and you must buy a lock and buy insurance. I canvassed other storage facilities that give you a lock and dont charge extra for 24 hour access or make you buy insurance. Ben was very helpful and Mark was accommodating for us to get our stuff out of unit. Thank for this opportunity to Express my experience.
Nicholas Blair | Overall ExperienceTheir facility was the perfect environment to store my car for the winter. Affordable, secure, climate controlled. Will definitely go back next year.
Ryan Cumming | Overall ExperienceI cannot think of a better place to have stored my Jeep over the winter. The staff is great as are the facilities which are clean, well lit, warm and secure. I have already put in a request for next winter.
james Hamilton | Overall ExperienceExcellent
Colleen Fitzgibbons | Overall ExperienceExcellent and friendly service
Nosa Egiebor | First ImpressionsThe set up is great the employees are great and full of information and very friendly .i dont think it could have been better. It was just great. I will and have already tell my friends and recomend
Carol Setzer | First ImpressionsYou guys did excellent. Greatly appreciate you guys.
Imogene Brown | First ImpressionsI used the storage facility to store a 15 feet UHaul truck. Customer service was excellent, especially Jessica, she is the best employee they have, very humble, friendly, helpful and active.
Rachna Aggarwal | Overall ExperienceSo helpful and kind. Made the experience much less stressful.
Jeanette Reil | First ImpressionsI need the u haul till 12 am
Kristen Gibson | First ImpressionsFacility was clean and secure staff was extremely helpful. did not need to wait for service
David Devendorf | First ImpressionsStaff is very friendly and helpful. U-haul should be proud to have employees like Jessica working for them.
Joel Hirschey | First ImpressionsJessica was awesome she explained everything and took me down there and showed me exactly what I needed to do and what I needed to know. Jessica is very good at her job.
Tina Lagrow | First ImpressionsIt was an awesome place to store my stuff in the staff friendly and very helpful. I would highly recommend them in the future
Ron Depeyster | Overall ExperienceVery friendly and professional young workers. They make you feel so comfortable with transacting business with U-Haul.
Nosa Egiebor | First ImpressionsThe young lady who got me set up with my storage unit was so friendly and helpful. She explained everything completely and I’m very impressed with the cleanliness and security of the facility.
Kimberly Tyoe | First ImpressionsI like the facility, so far it has been a great experience and I would recommend you highly.
Ron Depeyster | First ImpressionsSee above
Heather Nicholson | Overall ExperienceStaff at rt.57 is awesome. Really helpful and made the process easy and quick.
Nikolaos Ioannidis | First ImpressionsGreat experience
Zachary O'Connor | Overall Experiencenice facility
DOUGLAS MAYER | Overall ExperienceGreat experience. Excellent staff.
Colleen Fitzgibbons | First ImpressionsStaff was excellent, very helpful and personable. Thank you.
Heather Nicholson | First ImpressionsThe staff were helpful and very nice. The storage facility is awesome.
Jerena Barkins | First ImpressionsStaff was extremely helpful and kept a positive atmosphere after a stressful day. Move in was easy, and the facility was better than advertised! I am very happy with our choice to store here!
Suzayn MacKenzie Roy | First ImpressionsExperience was great.
Odis Jefferson | Overall ExperienceThe gentleman. Was very helpful and knowledgeable
Danielle Clary | First ImpressionsGood service.
Odis Jefferson | First ImpressionsVery helpful and easy to work worth at this branch. I have been to many over the years that could care less about customer service, but this one they go out of their way to be quick and friendly.
Robert Ferens | First ImpressionsGreat customer service and very friendly.
Kevin Cuyler | First ImpressionsVery friendly and helpful
Kimberly Scofield | First ImpressionsGood
Robyn Mitchell | First Impressions😁
Ednisda Chandler | Overall ExperienceEverything worked out perfectly. Thank you.
Brenda Miller | Overall ExperienceThe personnel at this facility have been consistently awesome - helpful, informative and knowledge.
Timothy Gay | First ImpressionsThe store associate was great... she took the time to explain everything in detail and was very personable !!!
Billie Jo Webster | First ImpressionsContinued success.
Patisha Moore | Overall ExperienceMice got into my storage ate my clothing, towels and urinated all over my bed
JAMES HAMPTON | Overall ExperienceTremendous staff!!!!
Gordy Payne | First ImpressionsWell done across the board
Alex Smith | Overall ExperienceExcellent experience here. The staff are extremely helpful and courteous. They have helped me tremendously with a difficult move between cities.
Dominic Pompo | First ImpressionsI was assisted by Sam and Jessica and both were very knowledgeable, friendly and accommodating! A+ employees. You should be proud to have them on staff!!
Bonnie Buccina | First ImpressionsVery quick and great service with a smile!!
James Valentini | First Impressions1st rate facility in Liverpool with a staff that is definitely the best. Very impressed with this group. Thanks to Sam, Jessica, Eve, Jeannette, and one other. We have moved. Thank you all!!!
Tom Anson | Overall ExperienceMy rating of excellent says it all.
ikenna onwumere | First ImpressionsGreat facility with a super location and an outstanding group of very helpful and knowledgeable staff. Sam, Jessica, Eve, Esther, and Jeanette truly shine in customer service!!
Tom Anson | First ImpressionsGreat for storage in a climate controlled setting with multiple size units. Very Clean. Drive into the facility in rotten weather before unloading. Great idea with an outstanding staff. Thumbs up!
Tom Anson | Overall ExperiencePeople are pleasant and storage was very clean
Rick Constantino | Reservation