Customer Reviews for U-Haul Moving & Storage at Seneca Mall

2,703 reviews

8015 Oswego Rd   Liverpool, NY 13090
(Big Lots, Onondaga Community College)

(315) 506-4297

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(315) 506-4297

8015 Oswego Rd
Liverpool, NY 13090
(Big Lots, Onondaga Community College)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jerry P. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer service was excellent.

Karri S. 
Rating:
5.0

Great experience overall. Both locations super nice! VERY fast service. Great vehicle condition.

Joshua K. 
Rating:
1.0

The associate in your Liverpool location lacked manners! Was rude! And you guys diffidently charge too much!

Mohammad N. 
Rating:
5.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

Everything was great Grace Y. was extremely helpful and cute too!!! Keep up the great work!!!

Thomas K. 
Rating:
4.0

Inform of close refueling station

kenneth G. 
Rating:
5.0

Customer did not leave a comment.

Cheryl R. 
Rating:
5.0

Customer did not leave a comment.

Arnie G. 
Rating:
5.0

Staff was friendly, professional and helpful. Place was very clean. Dolly and blankets well priced. You made a job I was dreading much easier than I expected.

Charles M. 
Rating:
5.0

Nothing

Carl D. 
Rating:
5.0

Customer service was amazing

RONALDLAWRENCE V. 
Rating:
5.0

Outstanding service professional knowledgeable staff

Mumtaz I. 
Rating:
5.0

I was very pleased no issues at all and if I ever need storage again I would definitely come back to Uhaul

Danette H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Brittany H. 
Rating:
5.0

Best car trailer around, keep up the great work.

Bruce J. 
Rating:
5.0

Customer did not leave a comment.

Wagner D. 
Rating:
4.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Bicsai P. 
Rating:
5.0

I have rented from u- haul a number of times and only had one occurrence when vehicle was not cleaned properly. It was a very busy week and I believe it eas just an oversight. Staff and vehicles have always been great otherwise.

Kathleen L. 
Rating:
1.0

The staff was rude when I attempted a refund due to billing issues. They informed us that if we received the refund we would be locked out and receive late charges. I was under the impression I had a 3 day grace period and when I acknowledged that I was aware I would get a late fee if past a certain point this was when I asked to move forward with the reversal. This was when we were then told that we would be locked out even though we still had 3 days at this point to pay. We ended up removing our things from the unit and even though we did not use the unit for the new month they still refused to give us the money back. They stated that if we wanted to move out and not be charged we would have had to tell them in advance. This was also never mentioned until we were already attempting it.They never mentioned that it cost extra for 24 hour use and never offered it to begin with so we were unaware it was something extra we had to pay for. It make’s absolutely no sense that we have to pay for a storage unit that we did not use.

Justina L.  |  Overall Experience 
Rating:
5.0

Available same day and friendly service.

Paula C. 
Rating:
5.0

It's perfect the way it is!!

Francine A. 
Rating:
5.0

Customer did not leave a comment.

Gail H. 
Rating:
5.0

Customer did not leave a comment.

DEHAVILLAND A. 
Rating:
5.0

Customer did not leave a comment.

Demtricue H. 
Rating:
5.0

Customer did not leave a comment.

Joseph R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john W. 
Rating:
5.0

Fast and friendly service. Very easy

constance W. 
Rating:
5.0

Customer did not leave a comment.

RAYMONDJ E.  |  First Impressions 
Rating:
5.0

Front desk was very friendly and helpful

Rose K.  |  First Impressions 
Rating:
5.0

Great customer service. Quick and easy to pick up and return. Equipment in good condition

Sheila O. 
Rating:
5.0

Customer did not leave a comment.

Tamara R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Zunilda E.  |  First Impressions 
Rating:
5.0

Nothing. The employee that greeted us and took care of. Checking us in was very helpful, professional, and polite.

Teresa R. 
Rating:
5.0

Customer did not leave a comment.

Oliver L. 
Rating:
5.0

Bre was absolutely amazing. Very professional and on top of everything!

Jennifer T. 
Rating:
5.0

The app is a little slow to work, would be great if you could complete most of the steps ahead of time instead of waiting at the pick up location. Seems like it would be much quicker to do the in-person pickup. But the staff at the location was incredibly helpful!

LISAMONAGLE B. 
Rating:
4.0

No improvements. I also have to say that roadside assistance customer service does a spectacular job. I'd love to leave a positive review for Jesus, who did a great job of helping get us a roadside technician that fixed the truck and got us rolling in a short couple of hours!

Nicole G. 
Rating:
5.0

I had no trouble renting a truck today. Very easy and the guy at the store was very helpful!

Lindsay L. 
Rating:
5.0

Customer did not leave a comment.

Ajantha P.  |  First Impressions 
Rating:
5.0

Nothing that I can think of

ed S. 
Rating:
5.0

Customer did not leave a comment.

Mahfouz A. 
Rating:
3.0

Rent a truck with the car hauler. The truck they gave me steering wheel needed a severe alignment and steering was cockeyed to about 9 o'clock. When I returned it, I told and he said there's nothing he could do about that. Dangerous, and should not be on the road or give it to anybody else.

Mohammad A. 
Rating:
5.0

It was great. The truck was super easy to use. Movers had an excellent time loading and unloading. Good rig all around.

Xiana F. 
Rating:
5.0

Customer did not leave a comment.

Thomas T. 
Rating:
5.0

Excellent customer service along with ease of renting! I would recommend this location to everyone!

Teresa M. 
Rating:
5.0

Thank you for the smooth rental

Nicholas P. 
Rating:
5.0

Love the receptionist who first spoke with me on Sunday in the afternoon (2/4). Very nice, very courteous.

Wagner D. 
Rating:
5.0

Just stay as friendly and helpful as you were to me! Thank you for a great experience

Florence S. 
Rating:
5.0

I really think paying customers should be able to access their storage units 24/7 ... There was several times that I needed to access after 10pm !

BILLIE JO W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martin M. 
Rating:
5.0

Customer did not leave a comment.

mark H. 
Rating:
5.0

Great customer service team who were flexible, great to interact with, and made the rental go smoothly. Have rented here before and this is consistent with their reputation.

Ray C. 
Rating:
5.0

Customer did not leave a comment.

OMAR A. 
Rating:
5.0

Pushing the insurance is ridiculous…… most major credit cards cover it already……nothing but a money grab on uhauls part and almost to the point that I will go elsewhere for rentals in the future. If you think a $15 charge to cover a $35,000 truck makes sense then you're nuts. The math doesn't work out and anyone actually agreeing to the insurance should be a party to a class action lawsuit. You should be ashamed to even offer it.

Dan F. 
Rating:
5.0

Customer did not leave a comment.

Michelle O. 
Rating:
5.0

,/

Luis R. 
Rating:
5.0

Customer did not leave a comment.

La Rue V.  |  Online Move In 
Rating:
5.0

Free coffee... fresh. Like a Nespresso or Keurig machine. It's dang cold out.

William M. 
Rating:
5.0

24 hour access would be best, but it is what it is. Anyways your staff is absolutely amazing especially the two women that were working on the evening of the 26th of January 2024, and the morning of January 27th 2024. They young ladies should be a template of all future hires. Great staffing choice. I wish I had their names and I hope they see this review.

Edward H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James N. 
Rating:
5.0

Customer did not leave a comment.

Caleb O. 
Rating:
5.0

Customer did not leave a comment.

Fred K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gail R.  |  First Impressions 
Rating:
3.0

Truck was fine, ur app is shit, hire a UX designer

Brennan M. 
Rating:
5.0

Customer did not leave a comment.

JOHN B. 
Rating:
4.0

Customer did not leave a comment.

Mike S. 
Rating:
5.0

Customer did not leave a comment.

Denise U. 
Rating:
4.0

Have employees on site that can assist customers with unloads rather than booking through uhaul like I did. I booked to movers/unload ears for 2 hours, they showed up an hour Nd a half late and stoned, and poorly offloaded items into the storage unit, wasting tons of space. Then they left, leaving myself and my friend, both of us grandmothers, with a young child to fix what they messed up.

Gail and Anthony R. 
Rating:
4.0

Customer did not leave a comment.

DANIEL TOMPAUL M. 
Rating:
5.0

Customer did not leave a comment.

Matthew B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joseph R.  |  First Impressions 
Rating:
5.0

I am 75 and remember when Uhaul wasn't so good and usually the equipment would break down! I am glad things have turned around.

Gary D. 
Rating:
5.0

Customer did not leave a comment.

MARKWILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Stephanie D. 
Rating:
4.0

The vehicle had a smoke smell to it.

Christopher T. 
Rating:
5.0

Customer did not leave a comment.

james M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMESROBERT H.  |  Overall Experience 
Rating:
5.0

Great customer service!

JESSICAL C. 
Rating:
4.0

Customer did not leave a comment.

lillian s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew M.  |  Overall Experience 
Rating:
5.0

Overall, the experience was great. The U-boxes are a lot smaller than anticipated, so maybe stating that it fits one room, rather than one and a half rooms would be helpful. Other than that, everything went as planned and went very well. Staff was friendly and helpful. Easy to use services.

Melanie W. 
Rating:
5.0

This made the perfect storage for between selling one house and purchasing another. The free month definitely helped me choose U-Haul because we had to rent a truck several times.

ANDREAJ L.  |  Overall Experience 
Rating:
1.0

Wasn't able to get a truck or a van, had to get a 10ft truck that forced me to get gas about 5 times. Was charged for having it for two days when I had it less than 12 hours. Vehicle surged and didn't slow down when brakes were pressed half the time. Roof in the box was leaking so several puddles in the box.

Vivian R. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Need to put tires on your trailers

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Micah J. 
Rating:
5.0

Customer did not leave a comment.

francis C. 
Rating:
5.0

Customer did not leave a comment.

david G. 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Edwin C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tonya R.  |  Overall Experience 
Rating:
5.0

Lube the big door. Tough to open and start

David A. 
Rating:
5.0

Customer did not leave a comment.

Albert P. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Susan C.  |  Overall Experience 
Rating:
4.0

I had a problem with "after hours" truck return - wasn't able to complete the process on my phone. Since i made the attempt, i wasn't charged anything extra, which was nice. I was told that a lot of customers have difficulty with this. Maybe you should think about makimy the process more customer friendly.

Susan C. 
Rating:
5.0

Customer did not leave a comment.

Brooke S.  |  Overall Experience 
Rating:
5.0

Staff was helpful. The facility was in a good location and easy to access. The overall experience was excellent.

Dorothea H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH B.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Justin R. 
Rating:
5.0

Customer did not leave a comment.

Robert D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Nothing! Both Uhaul employees were excellent! Would highly recommend!

Todd B. 
Rating:
4.0

Customer did not leave a comment.

Torlithia S. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY D. 
Rating:
5.0

Customer did not leave a comment.

Camilla t.  |  Overall Experience 
Rating:
5.0

Great staff met my needs perfectly all my furniture was exactly as I left it. I would use them again in a heartbeat

Chris N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kellie D. 
Rating:
5.0

The truck looked like it went off road and got stuck in the mud before I picked it up. The lower skirt was bent in on the drivers side. The steering felt like it could come apart at any moment. Squeeking and noisy. The wipers were basically useless and it was raining out. The people at the store were super friendly and helpful. Definitely would rent from there again, but that truck needs to go. 130k + miles on a 20' truck to be specific. Used as much gas a 26' truck I rented a few weeks ago.

Benjamin H. 
Rating:
4.0

Customer did not leave a comment.

Elbert H. 
Rating:
5.0

Didn't like the fuel issue

steve N. 
Rating:
5.0

Service was great by all customer Service team the truck was very clean when we picked it up

Jessica K. 
Rating:
3.0

Customer did not leave a comment.

Franky C. 
Rating:
5.0

The truck rental experience was great --- streamlined process from online order to pickup to drop off. Both Jessica and the gentleman working the desk on Dec 1 are a great asset to your company --very competent, helpful and pleasant. I will continue to use this location for my storage and truck rental needs. Thank you!

Julia L. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Had top notch service when I returned the equipment. Pickup for a simple dolly took 10 minutes which was mostly telling the person at the computer my information. Is there a faster way?

Memmah D. 
Rating:
5.0

Customer did not leave a comment.

Rajaram R. 
Rating:
5.0

Thank you ALL my renting of your U haul equipment was overall satisfactory Each of your employees truly know what they are doing They were very much the cause of fulfilling all my needs for transporting my belongings from a storage a unit to my apartment Thank you and HAPPY HOLIDAYS Susan

Susan R. 
Rating:
5.0

Customer did not leave a comment.

ABIMAEL O. 
Rating:
5.0

Easy and fun experience!

Dominick P. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Staff was very helpful and friendly as I just popped in from the furniture store next to this location without a reservation.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

Kayla B.  |  Overall Experience 
Rating:
5.0

Our space was clean and ready to go at the time promised. Jessica and Grace were knowledgeable and insightful on helping us to rent the correct size for our needs. They also explained what we would need so that the paper work process went smoothly.

Albert P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Niccole C. 
Rating:
5.0

Good service.

Hugo S. 
Rating:
5.0

Great help and communication throughout!

Brett L. 
Rating:
5.0

Customer did not leave a comment.

Michael S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brian c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra R.  |  Overall Experience 
Rating:
5.0

Staff always friendly and helpful to answer any my questions.. Manager runs a good operation for stock. for all our needs from boxes and accessories to make our move easier would highly recommend this location clean and convenient..

Keith V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicole H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jayne D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rosemarie B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Bicsai P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL M.  |  Overall Experience 
Rating:
5.0

The staff at U-Haul was very helpful with everything that had to be done. Thank you, Jessica.

Mark K.  |  Overall Experience 
Rating:
5.0

Customer service is excellent.The level of care was superior.I am so happy and thankful I chose this facility.Thank you.

Wendy R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aimee L.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kristin R.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Susan C.  |  First Impressions 
Rating:
5.0

The young lady manager was great

Wayne D.  |  Overall Experience 
Rating:
5.0

Staff is very friendly and helpful. Place is very clean.

Edmund W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kytoyia V.  |  Overall Experience 
Rating:
5.0

Very friendly and helpful, made moving in much easier

JAMIE C.  |  First Impressions 
Rating:
5.0

We will be back again if needed and will highly recommended your services to any and all who may need them. Thanks for a great experience..

Mary anne M.  |  Overall Experience 
Rating:
5.0

Simple to do online, and I asked am employee to show me the pin code system. I love that there are alot of cats for easier moving

CRYSTAL T.  |  Online Move In 
Rating:
5.0

Place is vey clean and the staff is super friendly.

Edmund W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dan I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jule D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
4.0

There was a mixup with my automated billing for months. When it was noticed, I owed a few months worth of rental. The female employee at Route 57, Liverpool worked with me and was very patient and informative until I was able to bring my payments current. Thank you

Monique F.  |  Overall Experience 
Rating:
4.0

The first guy was not helpful… but the second guy went above and beyond helping me.

matt h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shamier J.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

DANIEL L.  |  Overall Experience 
Rating:
4.0

Good initial experience

Edwin C.  |  First Impressions 
Rating:
5.0

I was very pleased with my overall experience. I have no negative feedback and would recommend this business.

Ronald S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher T.  |  First Impressions 
Rating:
5.0

All of the staff were helpful, polite and kind.

Michelle B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

NED S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joan C.  |  First Impressions 
Rating:
5.0

Jessica was particularly knowledgeable and helpful. Her guidance and problem-solving skills are greatly appreciated. Her friendly manner and concern for my situation eased my worries and made my move in experience positive.

Dorothea H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHARLES C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason W.  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Emily H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

samuel a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cole W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael B.  |  First Impressions 
Rating:
5.0

Jessica was awesome very helpful and friendly

Mark Allen O.  |  First Impressions 
Rating:
5.0

I would definitely rent from your company again if needed thank you

Don E.  |  Overall Experience 
Rating:
5.0

The staff at this facility deserves a raise! Every time I was there they were short staffed and very busy. Yet the staff remained calm and professional and helped everyone in a timely, friendly, helpful and informative manner. Great job to the staff at Rt. 57 Liverpool NY!

Kevin B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOUISA JR F.  |  Overall Experience 
Rating:
5.0

The manager was awesome. Helpful patient and kind.

Michelle B.  |  First Impressions 
Rating:
1.0

Very convient hours and excellent staff.

Robert R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick S.  |  Overall Experience 
Rating:
5.0

My Uhaul representative was very helpful and went out of his way to show me my unit. I wish I caught his name to list here. This has been a very positive experience.

Harrison D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Pearl E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danette D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  First Impressions 
Rating:
5.0

Good old fashioned American work ethic, no hassle and no surprises. Reliable and reasonable. An overall quality product.

James T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lenard C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERICV P.  |  Overall Experience 
Rating:
5.0

Jessica and the team were great and the facility was organized and clean. I would recommend this! The only concern I had was that I wanted to do the online move-in, but the system was glitchy and I wasn't able to do that. :( Otherwise, great experience!

Charlene A.  |  First Impressions 
Rating:
5.0

Your team at U-Haul Seneca Mall are ALWAYS top notch. By far the best storage area around and mostly because of the people there!

Justin C.  |  Overall Experience 
Rating:
5.0

You have been outstanding and I thank you for everything! Great team!!!

Tonya J.  |  Overall Experience 
Rating:
5.0

I have used u haul all my life.

Jose A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kara l.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scot W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dale N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Thomas M.  |  First Impressions 
Rating:
5.0

Facility is well kept and clean , safe and no problems that I can think of . Very commendable .

Josetta R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heather M.  |  Overall Experience 
Rating:
5.0

Very clean, safe, and convenient. Manager (Jessica) and staff are super friendly and helpful. I would definitely recommend and/or use this facility again!

Kimberly T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bethany N.  |  First Impressions 
Rating:
5.0

Friendly, quick and easy paperwork in and out. Explained everything and we were on are way. Courteous of our time.

ERICV P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jamal D.  |  Overall Experience 
Rating:
5.0

The manager here (Jessica Laginske) was amazing. She was patient with me and took extra time after the posted closing hours to ensure I could access the storage area very early the next morning. My biggest concern was the space available and the hours since they had our truck reserved for another customer at 10 and we wanted to make sure it was empty and turned in on time. She took the time with me to go over how to access the area, how to pull the truck in, find the right storage area, open and lock it-- and the hours we could earliest access it. She even took my call early the next morning when I forgot a step in the card procedure. I will always go here first for any moving and/or storage needs. I must have kept her past 8:30 on a Friday on a holiday weekend night and would definitely buy her dinner for her friendliness, helpfulness and compassion-- it had to have been a very long day for her.

Kathleen G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARY J.  |  Overall Experience 
Rating:
5.0

We had an excellent experience with U-Haul from the moving truck rental to the storage facility. The only comment I have is that the truck was supposed to be picked up in Clermont, Florida, a few miles from our move from destination, but we were later told we had to pick it up in Orlando, which was quite a drive at a very busy time. I felt even if there was no truck in Clermont, an effort should have been made to get one there from Orlando. That would have been better customer service.

Victoria P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amira J.  |  Overall Experience 
Rating:
1.0

Concrete floors were refinished and my items in storage were covered in cement dust. Dust was the kind that needs to be washed off. Will take hours to clean.

Mary D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alison J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christopher M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eric M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RENALDO M.  |  Overall Experience 
Rating:
5.0

I would recommend this to my friends because it was very nice CLEAN the storage is are good sizes and all my things fit in a 10 x 10 I really appreciate your services. Thank you. Satisfied, customer.

PATRENIA G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARY J.  |  First Impressions 
Rating:
5.0

Thank you for everythin6

Mark H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa K.  |  Overall Experience 
Rating:
4.0

There was an issue with the card access but the staff informed me that it was most likely because work was being done on the other storage facility so I was given a code access. Other than that there were no other issues.

Karen H.  |  First Impressions 
Rating:
5.0

Absolutely no complaints, was super easy to set up and cancel when I moved and no longer needed storage

Teresa R.  |  Overall Experience 
Rating:
5.0

The staff was very friendly and helpful.

Wendy V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JENNIFER C.  |  Overall Experience 
Rating:
5.0

The staff was very helpful. Excellent customer service.

Steven S.  |  Overall Experience 
Rating:
5.0

Jessica and staff were wonderful! I'm sorry I had to leave, but will recommend this location to my friends!

Murray S.  |  Overall Experience 
Rating:
5.0

Awesome 👍

Tonya J.  |  First Impressions 
Rating:
5.0

This was my first time having a storage unit and it was a pleasant experience.

Eric N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gregory C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marthe N.  |  First Impressions 
Rating:
3.0

Rodents got inside my storage unit and damaged my furniture

Whitney B.  |  Overall Experience 
Rating:
5.0

Clean, secure, friendly and decent price.

MICHAEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RONALD LESLIE L.  |  Overall Experience 
Rating:
4.0

Very impressed. Great employee's, helpful and friendly.

Nathan B.  |  First Impressions 
Rating:
5.0

I am very pleased with the cleanliness of the building. Staff is very efficient and friendly.

Julie G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark K.  |  First Impressions 
Rating:
5.0

This is the second time I’ve stored here. I love that it’s indoors and is one level. Having the unloading bay inside is great too. I also got a free lock this time which I didn’t before.

Emily J.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Destiny P.  |  First Impressions 
Rating:
5.0

I rented a climate control space. It was a little confusing figuring out the keypad access process. I also tried to use the intercom to get help and no one answered. Once I stopped by the office, the young lady was very helpful and explain the process to me thoroughly. It’s a fairly new location, so I was very impressed with the drive in option to unload my vehicle. I am in upstate New York so it will def be more convenient dealing with the elements.

Debra S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Victoria P.  |  First Impressions 
Rating:
5.0

Amazing facilities and staff!

Aurora H.  |  First Impressions 
Rating:
5.0

Both U-Haul's facilities and staff members were first rate.

Mark R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Neil E.  |  Overall Experience 
Rating:
5.0

Everyone that works there is Awesome!

Chris C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darleen S.  |  Overall Experience 
Rating:
5.0

Very pleased

Liza T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew M.  |  First Impressions 
Rating:
5.0

Jessica had a line of customers she was juggling by herself and did such a great job. She was knowledgeable, friendly, humorous, and very efficient!

Kimberly T.  |  First Impressions 
Rating:
5.0

We really appreciate the staff and the service we received during our rental with you. You always seemed to listen if a question was asked. Thank you so very much for everything!!!!!

TIM Y.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James S.  |  Online Move In 
Rating:
1.0

Customer did not leave a comment.

BRITTANYM J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kieran W.  |  Overall Experience 
Rating:
5.0

Just dusty but everything else was fabulous!

Bethany W.  |  Overall Experience 
Rating:
5.0

The staff made a tough situation on my behalf easy.

William C.  |  First Impressions 
Rating:
4.0

Had problems with initial unit access. Staff accommodated us and resolved ASAP. The staff at this site are outstanding.

Frank D.  |  First Impressions 
Rating:
5.0

Just a little to expensive.

sandra h.  |  First Impressions 
Rating:
5.0

staff was amazing, always helpful and friendly.

Victoria R.  |  Overall Experience 
Rating:
4.0

Staff was very friendly and helpful. The facility is clean. The only problem we had was a technology glitch that would not allow us access to the facility on the first day of our contract. The following day we were able to get into the facility.

Wendy V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christina G.  |  Overall Experience 
Rating:
5.0

Great experience thanks U Haul

Derrick A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scot W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JoAnn P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Judson F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John N.  |  First Impressions 
Rating:
4.0

Staff was friendly and courteous

John D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila H.  |  Overall Experience 
Rating:
5.0

Jessica Laginskie is the most friendliest, knowledgeable, professional person . If I ever needed another storage unit I would most definitely call her.

Tina L.  |  Overall Experience 
Rating:
1.0

Manager Grace Young was very rude and unhelpful. She never came and put the code in for the door to open so the assistant manager informed us to just jam something in the way of the door so it can’t close. She also refused to let us use any other door other then the door right out front of the building with a couple other people trying to unload there uhaul truck. So this was very inconvenient for us and the other people coming to there units because we were blocking there way. Grace stated the other doors did not work or there is no way for the other door to be monitored so you need to park in from of the building. So this caused the diesel truck we were loading to be blocking cross walk. Multiple other customers were upset we were parked in front of the building like that and kept making rude comments to us. Once we emptied the hole storage unit I went in to talk to find out what we need to do with the key card and also if it was possible to rent a trailer. She was still extremely rude. I wasn’t until I made a comment about calling and making a complaint about her she wanted to become helpful. She called me about 30 mins after and stated she got us a trailer set up to pick up Monday at 9:30 at a different location.

Julia T.  |  Overall Experience 
Rating:
5.0

Great customer service.

Cynthia B.  |  First Impressions 
Rating:
5.0

Jessica and team are awesome and great to work with.

Mark D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JENNIFERLYNN H.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Keith J S.  |  Online Move In 
Rating:
4.0

Thanks for the convenience of a storage!

Eric W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Richard B.  |  First Impressions 
Rating:
5.0

Jessica is a fantastic worker and all the employees are great!

Christine C.  |  Overall Experience 
Rating:
5.0

Jessica up in Liverpool, NY was amazing in all the steps in renting the truck to putting and taking our stuff out of storage with excellent customer service skills! We definitely would use it again! Thanks again Jessica!!!

MIKE B.  |  Overall Experience 
Rating:
5.0

Jessica was great. Answered all my questions, and did a great job. Thanks.

KEVINRAY C.  |  First Impressions 
Rating:
5.0

Grace did a great job of helping me decide what storage space to rent

Eric M.  |  First Impressions 
Rating:
5.0

could not have had a better experience. thank you.

Peter M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tina S.  |  First Impressions 
Rating:
5.0

Loved the key card secure entry.

Aaron B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leslie K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ernest G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ed O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sandra B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lisa K.  |  First Impressions 
Rating:
5.0

Have already recommended to friends and family

Sharon K.  |  Online Move In 
Rating:
5.0

Jessica was super helpful as were any of the staffers we dealt with.

Lee R.  |  Overall Experience 
Rating:
5.0

George was helpful, knowledgeable and friendly. My use of a rental truck and loading a storage unit went smoothly. Facility is well designed, clean, well-lit and easy to access.

Mark R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Darryl C.  |  Overall Experience 
Rating:
5.0

Excellent staff, especially Jessica!

David M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michelle M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EFRAIN JR A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ernest G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joe F.  |  Overall Experience 
Rating:
5.0

Always a pleasure to use U haul, never problems and great service

JOHNALLEN D.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Raelynn T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHN H.  |  First Impressions 
Rating:
5.0

Grace and Jessica were very helpful throughout the whole process and will return again to do business again . TY WILLIAM CRONIN 💜

WILLIAM C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rick A.  |  First Impressions 
Rating:
5.0

This was a wonderful experience. Our rep was amazing, excellent on the up-sell (I am in sales) and thoroughly knowledgeable about the products she was selling. If she is not yet in management, she needs to be. Jessica Laginski is a super star! I would most definitely send my friends here!

Stephen S.  |  First Impressions 
Rating:
5.0

I can’t say enough about how helpful and courteous everyone was in helping me move my things into storage. They also help me find movers that moved me from Liverpool to Holyoke MA.

BARBARA M.  |  Overall Experience 
Rating:
3.0

Would like it to be cooler than 73 degrees

Mary K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODNEY Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chance G.  |  Overall Experience 
Rating:
5.0

Knowledgeable staff which makes for a great initial customer experience

Mark K.  |  Overall Experience 
Rating:
5.0

The staff is excellent and very knowledgeable and so helpful! Great place to do business with!!!

Christine C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DANIEL D.  |  Overall Experience 
Rating:
5.0

Your staff was always helpful and courteous!!

Marett S.  |  Overall Experience 
Rating:
4.0

Would be nice to have 24 hr access. The store was also very busy, the line was long.

Adam B.  |  First Impressions 
Rating:
5.0

Need to be able to contact store directly instead of corporate always!

Thomas S.  |  Overall Experience 
Rating:
5.0

Jessica is AMAZING greeted when I walk in and the Kindness just moves forward . I rent almost weekly and time and time again has gone out of way for me and can’t say TY enough . WILLIAM CRONIN WOOD U 4 CANCER 💜

WILLIAM C.  |  First Impressions 
Rating:
5.0

Great experience. The staff, especially Jessica, was extremely friendly and helpful.

Aaron B.  |  First Impressions 
Rating:
5.0

The hours are satisfactory but it would be great if customers were able to access the units after hours as well.

Mario R.  |  Overall Experience 
Rating:
5.0

Jessica and her staff are excellent.

Lauren W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Priscilla O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CYNTHIAA O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amelia H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KAELAR R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARBARA M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tasha S.  |  First Impressions 
Rating:
4.0

Where I rented the truck and car tow dolly, agent could have been a. Lot more friendly and put the heat on in his establishment.

Ronald A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adira B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jason S.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Gene V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kayla S.  |  First Impressions 
Rating:
5.0

Grace Jessica and Joseph were very helpful and professional.

WILLIAMADAM JR G.  |  First Impressions 
Rating:
4.0

Price was a little high and I wasn't compensates for there being a large pipe in my storage unit (lost a square foot), but overall was a positive experience.

Julie W.  |  Overall Experience 
Rating:
5.0

Jessica is awesome to deal with. Highly recommend this location.

Gene V.  |  First Impressions 
Rating:
5.0

I was very pleased with everything the service was great thank you

Anthony F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JADALEE S.  |  First Impressions 
Rating:
5.0

Excellent customer service. Jessica at the Oswego Ed office in Liverpool was outstanding. And when she was not ther, her colleagues took excellent care of us.

Monique F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcello B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard W.  |  First Impressions 
Rating:
5.0

But whe there is a matter of money returned because ot was one day lacking from a full monththat was pd and not used And the person is on low income and needs the money to get by with. It should be returned.if it was only a couple days not useok Were talking a hole month. U are not owed it and its wrong for u to keep it.

Carol S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hans K.  |  Online Move In 
Rating:
5.0

We rented a storage unit for almost 3 years with Uhaul at Seneca mall and it was a great experience! I have highly recommended them to family and friends and in fact my sister and her husband love it there also.

Bonnie B.  |  Overall Experience 
Rating:
5.0

Loved the loading doors, accessibility of the carts.

Lee L.  |  Online Move In 
Rating:
5.0

Great staff, great overall experience here. Definitely recommend coming here. It was my first time renting a storage facility and the staff was super helpful and knowledgeable

Donia A.  |  Overall Experience 
Rating:
5.0

Jessica was very helpful, pleasant, and professional.

Joseph P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Christine H.  |  First Impressions 
Rating:
5.0

Jessica was extremely helpful and knowledgeable

CYNTHIAA O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charnaine S.  |  First Impressions 
Rating:
5.0

It is easier to deal directly with the individual facility than to go through corporate—- I wish that you could still call directly to each facility! This facility was clean and very secure— management and staff very friendly and helpful!!!

Richard D.  |  Overall Experience 
Rating:
3.0

The only negative about my experience was that I was told it’s 10 x 20 unit was being held for me and when I arrive to do the paperwork I was told they were all booked up. I was been forced to take the next size larger which was a 10 x 30 and $50 more a month.

Denise P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jannette A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shirley B.  |  First Impressions 
Rating:
5.0

Great staff and great service. They helped me with everything, it was my first time using U-Haul and it was beyond convenient. They knew about the products, sales, and promotions- and they even gave me a walkthrough of using a storage unit. Definitely recommend coming here

Donia A.  |  First Impressions 
Rating:
5.0

Nothing really negative I could say , but it is a little inconvenient having to give a 2 day notice before I can get my car in or out of storage.

Gerald C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHELLE W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Saide N.  |  Overall Experience 
Rating:
5.0

Have nothing bad to say about this facility.....The storage area is always clean and the personnel is friendly and very helpful...Have been using them since day one to store our travel trailer and have not had one problem. We put it in the fall and take it out in the spring and it is just as we left it......

Carol S.  |  First Impressions 
Rating:
5.0

Honestly your stuff are the best. So friendly and conversational. Heard some great stories of what it’s like to work there. They should all get raises honestly for what they deal with.

Nathan P.  |  First Impressions 
Rating:
5.0

Very clean facility. Easy to access. A person that works at the location just happened by and helped us out by telling us we could use the carts located near by. Great move experience

Christina S.  |  Online Move In 
Rating:
5.0

everything was excellent

SERBONICH M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JETZELELI R.  |  First Impressions 
Rating:
5.0

Very professional and knowledgeable staff.Very clean storage facility with convenient access hours.

Youbert H.  |  Overall Experience 
Rating:
5.0

Expensive but secure and clean

William B.  |  Overall Experience 
Rating:
5.0

Fantastic staff! Grace helped us and was efficient, knowledgeable and went above and beyond to help us. George and May also were quick to respond to our questions and everyone was friendly! Moving is stressful, but they made this part of the adventure smooth and seamless. Thank you!

Erinrose S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Donald K.  |  First Impressions 
Rating:
5.0

Close to home, clean and convenient staff was very friendly

Rick M.  |  First Impressions 
Rating:
5.0

I was disappointed to find out they might not be doing car storage for the winter after this year.I love storing my Jeep, very clean, warm and safe. Great facility

James H.  |  First Impressions 
Rating:
4.0

Wasn't expecting extra charges using cash as payment. Storage unit smaller than expected/Described but unit is free for a month so better not complain. Lady was very descriptive and informed me about U-Haul product's very well, at the storage unit place in Seneca mall Liverpool NY. Was squared away in presentation represented your company appropriately and gave direction to get back to Watertown, NY which worked out-well. I Hope units are water-proof outside from rain.

Christopher B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jaclyn O.  |  First Impressions 
Rating:
1.0

The key card wouldn't work and they were nasty about it when I asked them to fix the door so I went somewhere else and I had no problem there

Brenda L.  |  First Impressions 
Rating:
5.0

One of the best run and operated Uhaul facilities I have had the opportunity to use. Keep up the good work.

Nosa E.  |  Overall Experience 
Rating:
5.0

The storage experience was amazing and Jessica is a true joy! :-)

Kate M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sara B.  |  Overall Experience 
Rating:
5.0

Absolutely fantastic experience. The manager was terrific!

Keith L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HEATHERM B.  |  First Impressions 
Rating:
5.0

Jessica is great to work with, very helpful and friendly.

Gene V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MIchael S.  |  First Impressions 
Rating:
5.0

Excellent staff and very clean facility!

GEORGE S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah P.  |  Overall Experience 
Rating:
5.0

Grace was amazing!!

Deborah P.  |  First Impressions 
Rating:
5.0

Jessie was amazing and great help when it came to finding movers

Robert G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chad A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John S.  |  Overall Experience 
Rating:
5.0

The team at Seneca have been great ! I had no problems , and if I had questions or concerns Jessica has always taken care of it ,. She has really gone above and beyond to take care of her customers ! Sincerely Loren , thanks again !

Loren G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deborah B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mathew m.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  Online Move In 
Rating:
5.0

All very nice and the service was excellent.

LANCE S.  |  Overall Experience 
Rating:
5.0

Near my gym

Michelle W.  |  First Impressions 
Rating:
5.0

The staff was very friendly. They helped me a lot and explained everything clearly on how to use the unit and keep it safe and secure. Thank You.

Rebecca R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brian B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jennifer H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lona C.  |  Overall Experience 
Rating:
5.0

Jessica is truly a gem!!

Kate M.  |  First Impressions 
Rating:
5.0

The women who checked us in and out was amazing! Great customer service skills and a wealth of knowledge!

Stephanie B.  |  First Impressions 
Rating:
5.0

Jessica is great to work with, knowledgeable and easy on the eyes

Gene V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Muhammed A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lona C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gene V.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Rennie C.  |  Overall Experience 
Rating:
5.0

Always pleased with my experiences at uhaul! Will continue to use them whenever needed!

FRANCINE A.  |  Overall Experience 
Rating:
5.0

Awesome staff. Whole experience was A+. If I could tweak just one thing, it would be to add another way in to the storage area instead of just the 2 bays. In this day in age, many people could give a darn about everything but themselves. I can tell and have told many others, that this place really cares and it shows. A very professional, clean, secure operation, great staff and fair pricing for what you get. So,....Thank you!

roderick s.  |  Overall Experience 
Rating:
5.0

Jessica is an awesome, friendly, courteous, and professional manager. I enjoyed watching her deal with some customers as well as helping me. She made my day so much better. Wish everyone I had to work with have such a great positive attitude.

Mark L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Henry J.  |  Online Move In 
Rating:
5.0

Look forward to storing my stuff in your room

Wade K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cronelius V.  |  First Impressions 
Rating:
5.0

Jessica was awesome

Marcello B.  |  First Impressions 
Rating:
5.0

Overall excellent experience. The staff was helpful and professional and my time at the facility was quick and efficient. I would highly recommend this location.

Christopher P.  |  First Impressions 
Rating:
5.0

The storage area was clean and very well kept. We are planning to continue renting a space this fall. We were most impressed with the staff who assisted us. Jessica is kind, very friendly and knowledgeable. She is always willing to answer questions and be available if needed. She represents your company well! Jennifer & Lewis St. Andrew

Jennifer S.  |  Overall Experience 
Rating:
5.0

Jessica and staff are very good at their jobs. They are helpful and friendly. They make their customers comfortable, and want to return.

Steve H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randolph G.  |  First Impressions 
Rating:
5.0

Fantastic Service! Moved our unit from Public Storage to your store. Facility is much more convenient, modern and much cleaner. Thanks!

Jeff G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Derek M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Anthony F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Renel P.  |  First Impressions 
Rating:
5.0

Jessica provides outstanding customer service. She always greets us with a smile, and is upbeat, professional and knowledge. She represents the company very well. I'm happy to bring my business to this branch of Uhaul in Liverpool, NY.

MICHELE G.  |  First Impressions 
Rating:
5.0

Jessica was very knowledgeable and friendly.

Gene V.  |  First Impressions 
Rating:
5.0

was really impressed with this UHaul storage facility great building the ladies were great to work with and very helpful everything is clean clean clean !!! bathrooms were always clean when we visited NO ISSUES !! I Highly recommend this facility I had to drive 45 min to here to this place and it was worth it knowing my belongings were in a good clean place

edgar v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shawn C.  |  Overall Experience 
Rating:
3.0

Never had to have 2 numbers before and for those of us with just a cell phone that's ridiculous. Also to need an address for a storage unit is also ridiculous considering that's why one may need the storage.

Thomas S.  |  First Impressions 
Rating:
5.0

Very clean, well maintained, and comfortable facility. I particularly liked the availability of carts and the garage bays. The bathroom was always clean. The office staff were always friendly and helpful.

Kimberly T.  |  Overall Experience 
Rating:
5.0

A HUGE thank you to Jessica and Hannah for all of their help. Throughout a stressful move while building a house, they made the storage process as easy as possible. I felt like I was part of the family with how many times I needed to go into the store. They never got annoyed or bothered when I had questions or needed help. Thank you so much!

Peter A.  |  Overall Experience 
Rating:
5.0

Only downfall...only 2 garage bays and one garage door was broken

Theresa B.  |  First Impressions 
Rating:
3.0

Checked was great. **However next day we returned to add stuff to the unit and the garage door came down on the trailer. Thankfully it was the hitch.

mary t.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Michelle H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia G.  |  First Impressions 
Rating:
5.0

You girls are awesome

Mark H.  |  First Impressions 
Rating:
5.0

The staff are fantastic, especially the young lady, Jessica, who was simply great in taking care of everything I needed.

Nosa E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tony L.  |  First Impressions 
Rating:
5.0

I'm so glad I decided to use your facility. The cleanliness and security blows the competition away !

Rich G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shawn C.  |  First Impressions 
Rating:
5.0

I would like to thank Jessica in the Seneca Mall Liverpool NY location. She was very kind and knowledgeable. She took her time in showing us our storage location and answered all questions my husband and I had. I will definitely recommend her assistance to our family and friends.

Jennifer S.  |  First Impressions 
Rating:
2.0

Tried twice to pickup my rental with no luck. Just hand me the keys when I rent it would be much more efficient. Lost a day and a half

WILLIAM G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David D.  |  First Impressions 
Rating:
5.0

Service was on point!

jason g.  |  First Impressions 
Rating:
5.0

Everything was great!

Sarah B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Starlet S.  |  Overall Experience 
Rating:
5.0

Jessica, You operate a fantastic facility! As you know we still rent one large storage garage, have rented moving vehicles and purchased packing supplies. On every occasion you and your staff have been extremely professional, helpful and friendly. Thank you. Tim & Bonnie

Timothy G.  |  Overall Experience 
Rating:
4.0

I was very upset that 1st month that was advertised to be free due to long distance move, was actually charged to my card in the amount of 179.95. I was caught off guard and now told to allow 7 business days for a refund. Unacceptable!

Shana F.  |  First Impressions 
Rating:
5.0

Exceptional; reliable and trustworthy.

Dimitar L.  |  First Impressions 
Rating:
5.0

I love my storage space. The load in is very convenient and my space is easily accessible. I love that I can pull inside out of the weather to load and unload. I was looking for a climate controlled unit - and it is really super. The price is very good - and the people in charge are very helpful. I have options for sign in which I like a lot too. It was a little confusing the first time for the sign in - but other than that - everything was great. I plan on keeping this unit for a while.

Denise W.  |  Online Move In 
Rating:
5.0

Building access was a little confusing at first, but very easy after the first time. Very helpful staff!

Mark M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Joanne S.  |  First Impressions 
Rating:
5.0

All the staff was extremely friendly and helpful. Very convenient location for all your moving needs. Trucks were very clean and maintained.

James E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shahbaz J.  |  First Impressions 
Rating:
4.0

Grace was friendly and helpful, it was convenient to rent a truck and storage at the same place and prices were fair. I chose uhaul over life storage because it saved me money as well as being a ground level unit.

Emily D.  |  First Impressions 
Rating:
5.0

Staff and facilities are great. I would recommend Seneca Mall U-Haul to anybody.

James H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

NaZhanda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danielle C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tammy S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Kirby H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew M.  |  Overall Experience 
Rating:
5.0

Thank you Jessica

Samer M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

PAUL P.  |  First Impressions 
Rating:
2.0

It seemed like the attendent did everything she could to prevent me from obtaining a storage unit.

George L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karen K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Brenda H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Wilfred A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

HENRY L.  |  Overall Experience 
Rating:
5.0

I'm going to use it again.

waverly f.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felix V.  |  First Impressions 
Rating:
5.0

Jessica was extremely helpful for both truck and storage rental very pleasant to work with!

James E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Greg H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mark A.  |  Overall Experience 
Rating:
4.0

I appreciate the friendliness and help from the owner and employees with all my questions. Every interaction I had was enjoyable and professional.

Matthew D.  |  Overall Experience 
Rating:
5.0

Staff was well versed , friendly and helpful in all aspects of my renting a storage cubicle.

ronald h.  |  First Impressions 
Rating:
5.0

Outstanding facility! Staff were friendly and helpful Best uhaul that I have used in 40+ years of moving and storage!!!

John D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James S.  |  Overall Experience 
Rating:
5.0

Management was outstanding and helpful. Very glad to have this u-haul so close to us. Will be using them again.

Steve H.  |  Overall Experience 
Rating:
2.0

My overall experience could have been a lot better. I rented a truck and rented a storage unit never got a discount for that . A free month storage unit . I was a onetime paying customer. But I was called out of town for a family emergency for extended period of time, yes I did get behind last 2 months but when I tried to pay the 2 months in full before the next month they wouldn't remove all add on fees . Only way for me to not pay extra fees was for me to vacate my storage unit . Uhaul got paid for the time I had unit so they didn't lose any money, although they did lose a customer. I was told by one employee that U haul doesn't care about 1 customer which I find truly insulting. The storage fees I feel are on the high side and add ins like 10 dollars extra for 24 hour access. and you must buy a lock and buy insurance. I canvassed other storage facilities that give you a lock and dont charge extra for 24 hour access or make you buy insurance. Ben was very helpful and Mark was accommodating for us to get our stuff out of unit. Thank for this opportunity to Express my experience.

Nicholas B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

David D.  |  Overall Experience 
Rating:
5.0

Their facility was the perfect environment to store my car for the winter. Affordable, secure, climate controlled. Will definitely go back next year.

Ryan C.  |  Overall Experience 
Rating:
5.0

I cannot think of a better place to have stored my Jeep over the winter. The staff is great as are the facilities which are clean, well lit, warm and secure. I have already put in a request for next winter.

james H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John T.  |  First Impressions 
Rating:
5.0

Excellent

Colleen F.  |  Overall Experience 
Rating:
5.0

Excellent and friendly service

Nosa E.  |  First Impressions 
Rating:
5.0

The set up is great the employees are great and full of information and very friendly .i dont think it could have been better. It was just great. I will and have already tell my friends and recomend

Carol S.  |  First Impressions 
Rating:
5.0

You guys did excellent. Greatly appreciate you guys.

Imogene B.  |  First Impressions 
Rating:
5.0

I used the storage facility to store a 15 feet UHaul truck. Customer service was excellent, especially Jessica, she is the best employee they have, very humble, friendly, helpful and active.

Rachna A.  |  Overall Experience 
Rating:
4.0

So helpful and kind. Made the experience much less stressful.

Jeanette R.  |  First Impressions 
Rating:
5.0

I need the u haul till 12 am

Kristen G.  |  First Impressions 
Rating:
5.0

Facility was clean and secure staff was extremely helpful. did not need to wait for service

David D.  |  First Impressions 
Rating:
5.0

Staff is very friendly and helpful. U-haul should be proud to have employees like Jessica working for them.

Joel H.  |  First Impressions 
Rating:
5.0

Jessica was awesome she explained everything and took me down there and showed me exactly what I needed to do and what I needed to know. Jessica is very good at her job.

Tina L.  |  First Impressions 
Rating:
5.0

It was an awesome place to store my stuff in the staff friendly and very helpful. I would highly recommend them in the future

Ron D.  |  Overall Experience 
Rating:
5.0

Very friendly and professional young workers. They make you feel so comfortable with transacting business with U-Haul.

Nosa E.  |  First Impressions 
Rating:
5.0

The young lady who got me set up with my storage unit was so friendly and helpful. She explained everything completely and I’m very impressed with the cleanliness and security of the facility.

Kimberly T.  |  First Impressions 
Rating:
5.0

I like the facility, so far it has been a great experience and I would recommend you highly.

Ron D.  |  First Impressions 
Rating:
5.0

See above

Heather N.  |  Overall Experience 
Rating:
5.0

Staff at rt.57 is awesome. Really helpful and made the process easy and quick.

Nikolaos I.  |  First Impressions 
Rating:
5.0

Great experience

Zachary O.  |  Overall Experience 
Rating:
5.0

nice facility

DOUGLAS M.  |  Overall Experience 
Rating:
5.0

Great experience. Excellent staff.

Colleen F.  |  First Impressions 
Rating:
5.0

Staff was excellent, very helpful and personable. Thank you.

Heather N.  |  First Impressions 
Rating:
5.0

The staff were helpful and very nice. The storage facility is awesome.

Jerena B.  |  First Impressions 
Rating:
5.0

Staff was extremely helpful and kept a positive atmosphere after a stressful day. Move in was easy, and the facility was better than advertised! I am very happy with our choice to store here!

Suzayn M.  |  First Impressions 
Rating:
5.0

Experience was great.

Odis J.  |  Overall Experience 
Rating:
5.0

The gentleman. Was very helpful and knowledgeable

Danielle C.  |  First Impressions 
Rating:
5.0

Good service.

Odis J.  |  First Impressions 
Rating:
5.0

Very helpful and easy to work worth at this branch. I have been to many over the years that could care less about customer service, but this one they go out of their way to be quick and friendly.

Robert F.  |  First Impressions 
Rating:
5.0

Great customer service and very friendly.

Kevin C.  |  First Impressions 
Rating:
5.0

Very friendly and helpful

Kimberly S.  |  First Impressions 
Rating:
4.0

Good

Robyn M.  |  First Impressions 
Rating:
5.0

😁

Ednisda C.  |  Overall Experience 
Rating:
5.0

Everything worked out perfectly. Thank you.

Brenda M.  |  Overall Experience 
Rating:
5.0

The personnel at this facility have been consistently awesome - helpful, informative and knowledge.

Timothy G.  |  First Impressions 
Rating:
5.0

The store associate was great... she took the time to explain everything in detail and was very personable !!!

Billie Jo W.  |  First Impressions 
Rating:
5.0

Continued success.

Patisha M.  |  Overall Experience 
Rating:
2.0

Mice got into my storage ate my clothing, towels and urinated all over my bed

JAMES H.  |  Overall Experience 
Rating:
5.0

Tremendous staff!!!!

Gordy P.  |  First Impressions 
Rating:
5.0

Well done across the board

Alex S.  |  Overall Experience 
Rating:
5.0

Excellent experience here. The staff are extremely helpful and courteous. They have helped me tremendously with a difficult move between cities.

Dominic P.  |  First Impressions 
Rating:
5.0

I was assisted by Sam and Jessica and both were very knowledgeable, friendly and accommodating! A+ employees. You should be proud to have them on staff!!

Bonnie B.  |  First Impressions 
Rating:
5.0

Very quick and great service with a smile!!

James V.  |  First Impressions 
Rating:
5.0

1st rate facility in Liverpool with a staff that is definitely the best. Very impressed with this group. Thanks to Sam, Jessica, Eve, Jeannette, and one other. We have moved. Thank you all!!!

Tom A.  |  Overall Experience 
Rating:
5.0

My rating of excellent says it all.

ikenna o.  |  First Impressions 
Rating:
5.0

Great facility with a super location and an outstanding group of very helpful and knowledgeable staff. Sam, Jessica, Eve, Esther, and Jeanette truly shine in customer service!!

Tom A.  |  First Impressions 
Rating:
5.0

Great for storage in a climate controlled setting with multiple size units. Very Clean. Drive into the facility in rotten weather before unloading. Great idea with an outstanding staff. Thumbs up!

Tom A.  |  Overall Experience 
Rating:
5.0

People are pleasant and storage was very clean

Rick C.  |  Reservation 
No reviews have been submitted for this location.

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