Customer Reviews for U-Haul Moving & Storage at Semoran Blvd

8,662 reviews

2055 State Rd 436   Winter Park, FL 32792
(North of Aloma)

(407) 678-4467

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(407) 678-4467

2055 State Rd 436
Winter Park, FL 32792
(North of Aloma)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Cecil Rook 
Rating:
4.0

Customer did not leave a comment.

Mark Gibault 
Rating:
5.0

Customer did not leave a comment.

jheanelle cambell  |  Overall Experience 
Rating:
5.0

Very helpful customer service

Cecil Rook 
Rating:
4.0

Customer did not leave a comment.

Dalin Kumanchik 
Rating:
5.0

That had what I needed when I arrived. Clean and friendly staff. Maurice went above and beyond to make sure I was accommodated with the proper equipment. Definitely will be going back.

ELIAS BLAKE 
Rating:
5.0

Very clean know hassle Storage.

Doreen Reid  |  Overall Experience 
Rating:
5.0

JOSHUA CRAWFORD, WAS THE MOST INFORMED PROFESSIONAL PERSON i HAVE EVER USED AT U HALL. GREAT ASSET TO YOUR COMPANY!

Patricia Khachatourian 
Rating:
5.0

Customer did not leave a comment.

Yvonne Cureton 
Rating:
5.0

While the truck was clean it did have an unpleasant odor.

Esther Rosario 
Rating:
5.0

Very knowledgeable!

Yvonne Cureton 
Rating:
5.0

Your company as a whole needs to have more Joshua Crawford ‘s and all your locations. Joshua is extremely passionate understanding and people genuinely like him as he genuinely listens when you were talking to him I will forever be dedicated to using the Winter Park location for my moving and storage needs.

David Harding 
Rating:
1.0

The front desk girl was a complete bitch. I pulled up parked under the awning where the trailer I was picking up was. I walk into the building and I’m met with her yelling at me stating I cannot park there. I asked where to park. She said next to the building. I get into my truck back it up and move it 6 feet to the left. There are painted lines indicating not to park there. I walk back into the building and she says you aren’t parked next to the building. I said there are painted lines. She said that’s where I wanted you to park. You won’t get in trouble this time. To my reply I won’t get into trouble anytime. She cashed me out. A guy walked me outside and asked me to pull up to the trailer which would be under the awning. Like what the hell. I wouldn’t come back to this location ever. The front desk girl was awful and rude. If this is how she treats customers your sales will take a serious hit. I can’t tell you what her name is. It was Friday march 23rd at 2pm when I picked it up. She was younger and short.

Michael Roth 
Rating:
5.0

Customer did not leave a comment.

Clarence Mann 
Rating:
5.0

Thank you! So glad you all were there when I needed to store my belongings quickly and safely.

JAMIE LEE PAGE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donald Erwin  |  Overall Experience 
Rating:
3.0

Your app takes forever. Even standing in the store it took forever. Definitely not more convenient to use the app upon check out or return.

Kristi Klein 
Rating:
4.0

Customer did not leave a comment.

Susan Paslay 
Rating:
5.0

Customer did not leave a comment.

Tammy Nicol  |  First Impressions 
Rating:
5.0

everyone who worked there was super nice and helpful and the install was very fast <3

mary marshall 
Rating:
5.0

The return was efficient and easy.

Sidney Strickland 
Rating:
5.0

Improve nothing! I love the staff. Very helpful and friendly.

Joci Gillan 
Rating:
5.0

The team was great to work with and got the parts needed for a stealth hitch install with not only the 2" receiver but also the tow package with its required wiring. Quick drop off and pickup and looks great on my Palisade.

JOSHUA CHESAREK 
Rating:
5.0

Customer did not leave a comment.

Paul DePalma 
Rating:
5.0

Customer did not leave a comment.

Shernele Nelson 
Rating:
4.0

There was only one staff member staffing the desk and she had to go outside to inspect the truck I was returning, so everyone behind me in line had to wait quite a long time to be helped.

John Sikes 
Rating:
3.0

The employees were not very customer-focused. At drop-off, one was eating lunch at the counter. The van I rented was clean and worked fine, but the "change engine oil" message was on.

Jody Mask 
Rating:
5.0

Customer did not leave a comment.

Terri Pringle 
Rating:
5.0

Customer did not leave a comment.

Daisy Rivera 
Rating:
3.0

Customer did not leave a comment.

Gabriel Estrada 
Rating:
3.0

Customer did not leave a comment.

Parker Willis 
Rating:
5.0

Nothing, everything went smoothly, everything is great

PAUL MCKAY 
Rating:
4.0

All of the older people were very nice and helpful. The on young lady that was helping me to do a short term truck rental no personality.

Carl Logan  |  Overall Experience 
Rating:
5.0

Awesome customer service and staff extremely friendly and helpful

Michael Bair 
Rating:
5.0

Excellent and friendly service all around. Honestly the best truck rental experience I've ever had, and we have moved 6 times over the past 9 years. That team was great!

Walter Biscardi 
Rating:
5.0

Customer did not leave a comment.

scott newquist 
Rating:
5.0

Customer did not leave a comment.

Keith ALBRIGHT 
Rating:
3.0

Customer did not leave a comment.

rom hildreth 
Rating:
4.0

Was provided a newer van (Dodge Promaster) which was excellent of loading and unloading items compared the the standard vans being used. Great on fuel efficiency, too.

Reynaldo Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Michael Sands 
Rating:
3.0

Refund my money. This truck rental was a Nightmare! The transmission is going out and we were almost T-boned twice as when pulling out, the transmission would start slipping as if in neutral!!! I was forced to shift it manually KILLING MY FUEL ECONOMY. Worst rental EVER!!!

Matthew Dalbey 
Rating:
5.0

Never had a problem reserving a truck and picking up for the day except once…very accommodating

Ashley Montesano 
Rating:
5.0

Joshua was the Greatest!

Patricia Khachatourian 
Rating:
5.0

Customer did not leave a comment.

Ruben Silva 
Rating:
5.0

Well supplied business. Front door illusive as was the interior traffic pattern.

Anna Imber 
Rating:
1.0

Worst company ever

Bayne Royall 
Rating:
4.0

Have more equipment. I ordered an appliance dolly and you had none, luckily they did not charge me and my dolly worked with the help of some straps I had.

JESSICA FRAZIER 
Rating:
5.0

Customer did not leave a comment.

Luis A Fourquet 
Rating:
5.0

Excellent service, excellent customer service

Areskiy Bencomo 
Rating:
5.0

Customer did not leave a comment.

Brenda Garcia 
Rating:
5.0

Customer did not leave a comment.

ANGELA HARRIS  |  First Impressions 
Rating:
5.0

Johnathan was very good at his job.

Curtis Coaxum 
Rating:
5.0

Easy drop off

RAMB MELISSA 
Rating:
5.0

Customer did not leave a comment.

jose redondo 
Rating:
5.0

Customer did not leave a comment.

Edil Roberto Maldonado Sanoguet 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Slawinfji 
Rating:
4.0

Well-built trailers. Service at the site where rented was very good.

John Chewuk 
Rating:
5.0

Customer did not leave a comment.

JODY DAVIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Stevenson 
Rating:
3.0

My reservation was made 2 months in advance to this date I needed a 20 foot truck. I did not need anything bigger for my move for me and my Newly wedded Wife. On 02/13 I was called and told the original Location “Midgard” a U-Hual Location in Viera, Florida would NOT have a 20 foot truck, the representative who called stated they would call around surrounding locations in the Melbourne, Rockledge area for a 20 foot truck available for pick up at 8:30am. I was called back 15 mins later and told the “Cocoa Blvd” location would have a truck for that time. At 5:45 PM the same day, (02/13), I was told that there would not be a 20ft truck at this location or any other location around where the home was I needed to move out of. At this point the only option I had was to accept the 26ft truck which was way to big for the amount of stuff I would be loading on a truck. Fast forward for the morning of, I go to the Aurora Rd location to pick up my 26ft truck, upon getting to the point of the online check in where I was to find which truck it was, I discovered it was tucked behind ANOTHER 26ft truck, this made it incredibly frustrating at this point and I have to maneuver this large truck VERY carefully to avoid damage to the property and the same size truck behind me. I also discovered upon arriving to my home I was moving out of, I was never given the Utility Dolly or furniture pads I had purchased along with the truck rental. At this point I am extremely frustrated. The overall care in this situation was not handled properly and I felt like my reservation that was made 2 months in advance to this date was not important enough to ensure I was given the truck I was ordered. Not sure who is to blame but this situation overall delayed the moving process and caused lots of frustration for me and my now wife. Whoever sees this I really do hope you and your corporate offices take this situation into account - I would hate for this to happen to anyone else who rents a U-Hual Truck.

Gabriel Lohman 
Rating:
1.0

Gas was on Empty truck was filthy inside never again

Bruno Caetano 
Rating:
3.0

Access code wasn't working even when staff changed the code and attempted to enter it themselves.

Michael Ortiz  |  First Impressions 
Rating:
5.0

Great, very professional, team work!!!

Olga Kazakova 
Rating:
5.0

Customer did not leave a comment.

WILFREDO RIVERA GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Linda Giunta  |  First Impressions 
Rating:
4.0

All good, except really could use it more if you open @ 6 am on the weekends

ross johnston  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark Findura 
Rating:
5.0

Customer did not leave a comment.

Pedro Estrada 
Rating:
5.0

The personnel was very helpful and professional

Kartini Panjaitan 
Rating:
1.0

I was not able to get into my storage unit. My code never worked. I had it reset multiple times by the staff. I ended up getting a storage unit somewhere else.

Darin Doria  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patti Garmon 
Rating:
3.0

Honestly I really do not like writing bad reviews. However this truck needed some work. My husband is a mechanic and he noticed when he was driving the truck that this truck barely had brake life left in the pads. Seeing that this is a truck for moving things heavy I find this very dangerous. When I was driving the truck it did not have an alignment either. Thankfully we weren’t moving anything super heavy or else this could have caused an accident. When I was driving the alignment of the steering wheel and tires made it very hard to drive on the highways. I really think you should put more work into your trucks to make it safe for people who do not know about cars cause thankfully we know how to drive any type of vehicle and can maneuver a poorly maintained truck.

Destiny Ortiz 
Rating:
5.0

I've never had any issues with this location and I've been here several times.The crew here has always been very nice and professional.Would definitely recommend to others

deborah couillard 
Rating:
5.0

Customer did not leave a comment.

JAKHARI JACKSON 
Rating:
5.0

Customer did not leave a comment.

Mona Mellon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

clavontae altona 
Rating:
5.0

Drop off location needed to be changed and I called U-Haul customer service for help. It was a wonderful experience they were very helpful and made necessary changes. Both the customer service and employee at drop off could not have been more pleasant to work with. Keep up the good service, we'll definitely use U-Haul again.

dennis beltowski 
Rating:
5.0

I have rented with Uhaul multiple times and every time it was a great experience. Thank you for that and keep up the good work!!

Arun Dhiman 
Rating:
4.0

I rented a dolly but it didn't work with the boxes I had. What I appreciated more was the compassion the gentlemen this morning had when I broke down due to personal reasons of having to take my stuff out of my house and put it in a storage unit alone bc I'm trying to escape an abusive relationship. And the gentleman who checked me back in was just as kind and courteous. Thank you

Charmane Butler 
Rating:
5.0

Very very clean the lady that clean the Place work Hard

Juan Machuca  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry Smith 
Rating:
5.0

Customer did not leave a comment.

John Androulakis 
Rating:
5.0

Customer did not leave a comment.

Angemarie ALPHONSE 
Rating:
3.0

What is the point of making a reservation if it is still going to take ape hours? Just tell me what time to drop it off to expedite the time i'm without a vehicle.

Michelle Smith 
Rating:
5.0

Customer did not leave a comment.

Reinier Estevez 
Rating:
5.0

Customer did not leave a comment.

Redgie Franklin 
Rating:
5.0

Customer did not leave a comment.

tim hollis 
Rating:
5.0

Off hand I can't think of anything else you need to do at the moment. Customer service was great!!!

Herbert Albert Jr 
Rating:
5.0

Customer did not leave a comment.

Kevin O'rawe 
Rating:
5.0

easy late night pick up process

Jeanna Portalus 
Rating:
4.0

I was disappointed that my reservation was not in the computer at this location although I had reserved it in advance online which delayed my rental as the associate had to create a new reservation and when I went to the location they did not have a 10 ft. truck available however the associate made it right by offering a 15 ft. truck at no extra charge so that was appreciated but still it was inconvenient and caused me to be late to pick up rented furniture the special occasion of my daughters baby shower. We almost did not fishy decorating the venue before guests were to arrive!

Vanessa Cole 
Rating:
5.0

Customer did not leave a comment.

EDWARD WHIPPER 
Rating:
5.0

Customer did not leave a comment.

BRANDEN MATHEWS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

arina mcdonald 
Rating:
5.0

Customer did not leave a comment.

Peter Lyn 
Rating:
5.0

Customer did not leave a comment.

Robert DeMate 
Rating:
5.0

Customer did not leave a comment.

andrea britt 
Rating:
5.0

Customer did not leave a comment.

ROBERT LASKEY 
Rating:
5.0

Customer did not leave a comment.

Jeff Jones 
Rating:
5.0

Customer did not leave a comment.

Robert Tidwell 
Rating:
5.0

We were originally going to drop off the trailer in another part of Orlando where crime is an issue, so I called the hotline to check if we could drop off somewhere else. The person that answered the phone was very helpful and spoke clear English - major plus in today's America. Hotline employee redirected me to a location that could handle the trailer and saved me a trip to the wrong alternate location. At the 2055 SR 436 location, a very nice gentleman came out and disconnected the trailer for us despite me having parked a hundred feet away from the correct spot. He then accommodated the acceptance of the equipment. Stellar experience across the board with UHAUL.

Christopher Naranjo 
Rating:
5.0

Customer did not leave a comment.

Alexis Ray 
Rating:
4.0

Customer did not leave a comment.

americo inacio  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas Otero  |  First Impressions 
Rating:
5.0

Thanks Dominique for your help.

Grant Hitchins 
Rating:
5.0

Customer did not leave a comment.

Mark Opalka 
Rating:
4.0

Customer did not leave a comment.

Trefor Powell 
Rating:
3.0

Customer did not leave a comment.

adriana aguilera 
Rating:
5.0

I thought everything was well done. People were nice polite vehicle was excellent now issues whatsoever

Mike Medugno 
Rating:
2.0

I was under 10 minutes late to drop off the rental truck and got charged for a full day the guy and lady working were rude and not helpful at all to be charged 20 dollars for a few minutes late is wrong especially with the rental tax of almost 40 dollars. Such bull crap

Ryan Bialek 
Rating:
5.0

josh is an amazing manager!!! Thank you for all you help Josh!!

aneysa rivers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven Lynch 
Rating:
5.0

All the people at U-Haul Moving & Storage at Semoran Blvd were helpful and quite efficient during my drop-off of a 15' truck and a car hauler/mover. Well done!

Steven Lynch 
Rating:
5.0

Customer did not leave a comment.

Richard Jones 
Rating:
5.0

Customer did not leave a comment.

margaret marzzano 
Rating:
4.0

Mileage charge seemed to be highest I have ever paid.

Bryan Williams 
Rating:
5.0

Customer did not leave a comment.

Saulo Simoes 
Rating:
5.0

Everyone was very nice

Heather Letang 
Rating:
3.0

Customer did not leave a comment.

Richard Frazee  |  Overall Experience 
Rating:
5.0

Your employees are extremely friendly and helpful to me. I appreciate the fine professionalism they all show me.

Harry Brier  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karolyn Morales  |  Overall Experience 
Rating:
5.0

Josh is excellent

LARRY JOHNSON  |  Overall Experience 
Rating:
5.0

Thank you very much for making this easy to navigate with my one-way trailer and helping me even back it up. You guys rock keep up the great work.

kathleen condirck  |  First Impressions 
Rating:
5.0

From the beginning of me using the storage facility it has been a pleasure. Everyone from the manager on down was always helpful. I have used U-Haul for many years over just about the entire United States. And I can truthfully say this has been the best experience. Thank you Donald Manning.

Donald Manning  |  Overall Experience 
Rating:
5.0

Everything was good and went smoothly. Staff is very nice. Highly recommend this location.

Jonathan Barrera  |  Online Move In 
Rating:
5.0

Maurice was excellent! Kind, informative and very easy to work with! 100% EXCELLENT!!!!

Jacqueline Dubowsky  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

david harding  |  First Impressions 
Rating:
5.0

Manager Josh Crawford and employee Dominique were super friendly and helpful!! Went above and beyond to help me with storage unit.

Cathy Watanabe  |  First Impressions 
Rating:
1.0

Unit was not misrepresented at all... but thought it was going to be a little more than a broom closet for $85/month. When i advised them it was waay to small.they offered .. NOTHING. Even though i told them i was having to get space at another facility and i had moved NOTHING in ... it was rented for moving in that day and did not happen. They offered ....nothing.not even to refund my money.nothing.so im forced to deal with it with my financial institution....which ALWAYS finds it in my favor. So they could have avoided all the b.s. that we are both now going to have to deal with.... They should have just done the RIGHT thing.

Craig Owens  |  Online Move In 
Rating:
5.0

This U-haul location is amazing!!!

Warren Sanders  |  First Impressions 
Rating:
4.0

Air conditioned unit was not cool. Fans did not come on in the hallways:( very hot inside building. Staff great.

Jodie Scott  |  Overall Experience 
Rating:
5.0

Thank you!

Trimaine McCullough  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

LARRY JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

mitchell freed  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MORRIS STAMEY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

SCOTT ROGE  |  Overall Experience 
Rating:
4.0

I lost a piece of furniture because the doors locked early and was unable to retrieve it.

Christoper Yoder  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

rosie torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EPHRAM RICE  |  Overall Experience 
Rating:
5.0

Continue to be very impressed with Uhaul as an organization. The combined convenience of a storage facility and trailer rental facility, at a competitive price, has kept me from buying a trailer and storing on free and readily available space located just 20 min further away. I use the units and trailers more than 5x per year. Side note: the employees also don't seem to hate life like it seems at other similar businesses, but purely anecdotal point of reference.

BRADLEY HILL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Greg Talcott  |  Overall Experience 
Rating:
5.0

The man was very polite

IVETT RAMOS CELESTRIN  |  First Impressions 
Rating:
4.0

Great storage experience. Unfortunately super aggressive prompts for a review after, more than 7 text messages sent in less than 24 hours. Super obnoxious

STEVE BRANDT  |  Overall Experience 
Rating:
5.0

Great facility, Mr Patterson was super helpful. There really made it easy for me

NEIL KLEINBERG  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dominic Cianciolo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DENISE BARMA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTAL COLON  |  First Impressions 
Rating:
5.0

Staff very helpful. The storage rooms are indoors and well air-conditioned - a big plus in florida heat

Darian Warren  |  Overall Experience 
Rating:
5.0

The Speedy movers, Jose' and Andres, Eduardo's 2 guys are excellente!! :) ***** 5 stars

Diane Jordan  |  First Impressions 
Rating:
1.0

I had a horrific experience. A move that should’ve lasted a half a day lasted till 10 pm thanks to U-Haul nonprofessional way of doing things. No one could find my reservation, I made a week before and the day before moving day I got a confirmation. Then the treatment I got at the facility of my storage unit was awful. It was raining and I had the largest truck full of furniture. After I had to rush to the office to REDO my reservation they all left while I had no access to the facility. I had to call the GM three times for assistance.

BLANCA MERCADO  |  First Impressions 
Rating:
3.0

When I left and rented a truck and trailer I split the payment between a credit card and cash. Joshua told me I needed to leave an additional hundred dollar cash deposit which would be refunded to me after returning truck and trailer. now there is a problem with my hundred dollar cash refund because Joshua did not document it correctly and I am having a problem receiving my hundred dollar refund. Please call me at 718-916-9166. Thank you

JESSICA LEONE  |  Overall Experience 
Rating:
5.0

Great service

Nathan Boney  |  First Impressions 
Rating:
1.0

I returned my storage unit on July 1st before 9am and was charged for the ENTIRE month. Customer service said there was nothing they could do. Yet, when I called the week before and asked about moving out, they never told me I would be charged for the entire month. On top of that the location was filthy, not ventilated, hot, humid , and unprotected with open doors . DO NOT RECOMMEND

Natalia Duran  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gilberto HernandezJr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendrick Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carmen arroyo  |  Overall Experience 
Rating:
3.0

After being with U-haul for over 2 years I was disappointed that I was not given a refund of the difference of our monies when we left before the pre-paid month was finished. You have our email address should you have an adjustment in policy. After moving we found dead bugs in a corner and some bugs that looked as if they had been swept to the front of entrance door. (fortunately they were dead) So I do appreciate the efforts to keep up the facility.

Rowland Rambo  |  Overall Experience 
Rating:
5.0

I still need drop lock off

renee lapearl  |  Overall Experience 
Rating:
5.0

Maurice went the extra mile to make sure I had the materials to move my stuff

ERIN CHISMAN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

bernadette lozada  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Bauer  |  Overall Experience 
Rating:
4.0

I all rent from there

tania VASQUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Oertel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESSICA LEONE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Schlesinger  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK GWYNN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

April Reynolds  |  First Impressions 
Rating:
5.0

The best customer service l have gotten in a long time thanks to Joshua and staff

evelyn falco  |  First Impressions 
Rating:
5.0

Joshua and the rest of the team were absolutely great. Thanks again super understanding and compassionate see how they are and tried to helpful through out the process.

Lisa Gorny  |  Overall Experience 
Rating:
1.0

More training in customer service.

RACHEL POLANCO  |  First Impressions 
Rating:
5.0

They're always very helpful and very nice

MICHAEL JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ramon ColonCarrero  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Martha Bustamante  |  First Impressions 
Rating:
4.0

I wish they would pro rate your storage if you dont stay the entire month. Due to this being storage, customers could move out at any time. U-haul should afford their customers a daily rate if they leave weeks before their monthly payment is due.

Tamara King  |  Overall Experience 
Rating:
5.0

Excellent service. Always answer my questions. Prompt response. That’s where I go to store my things in the future.

Elvira Torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terry Lassiter  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dee Hathaway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GERALDINE LUZINCOURT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert Reese  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Deborah Feiereisen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tracy Hillman  |  First Impressions 
Rating:
4.0

Thank you for keeping my items safe while I was gone for so long!

Stephanie Robinson  |  Overall Experience 
Rating:
4.0

I felt my items were secure and everything appeared clean. Did not have interaction with staff very often as I was auto pay and usually just went to my unit and left. Besides they always seemed too busy.

TARA NEWMAN  |  Overall Experience 
Rating:
5.0

My experience with uhaul was great! Clean, convenient and reliable. I have no complaints. Thank you uhaul and team for taking such great care 🙏🏾

Brandon LiLavois  |  Overall Experience 
Rating:
5.0

Staff is so friendly and helpful and I love seeing staff on site!

MYRA MOORE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine McDonald  |  Overall Experience 
Rating:
5.0

Staff very nice. It was easy to get my storage No problems

DONNA KEMP  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tom Amato  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Serge Hilaire  |  First Impressions 
Rating:
5.0

Great facility & staff. I had my unit for over 10n years. I started with Wendell and ended with Nanette. Both were great at customer service & it was a pleasure dealing with this facility. I highly recommend them. 5 STARS!!!

CARL BILANCIONE  |  Overall Experience 
Rating:
5.0

Good job

Oluyemisi Adu  |  First Impressions 
Rating:
5.0

Awesome service 👏

Nathaniel Harris  |  First Impressions 
Rating:
5.0

Access was easy. Very convenient for our move

Shayne James  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Fallon  |  Overall Experience 
Rating:
5.0

I had that unit for a very long time. I'm glad U-Haul was there when I needed it. Highly recommend this location!

MELISSA DIRKES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hendrik Vordenbaeumen  |  Overall Experience 
Rating:
4.0

Lighting and climate control were not adequate.

Rizwan Ashraf  |  Overall Experience 
Rating:
5.0

None But Thank You For Always Having Someone To Answer All Of My Concerns And Questions For These Last 23 Months From Jacksonville To Winter Park PEACE BLESSINGS AND MERRY CHRISTMAS TO EVERYONE 🙏🏾😘

Alicia massey  |  Overall Experience 
Rating:
3.0

I consistenly had issues with the alarm going off on me after I had indeed checked in. This was extremely frustrating and disrupting to what I was doing in my unit.

Deborah Glass  |  Overall Experience 
Rating:
5.0

The place is clean

EVELYN VASQUEZ  |  First Impressions 
Rating:
5.0

I tested by "not reading the instructions" the security for my storage, and it worked. Seriously, not a bad thing to know that there is additional security and reading instructions (well written) is of advantage.

Hendrik Vordenbaeumen  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Robert Down  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDITH HAMMER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Montalvo  |  Overall Experience 
Rating:
1.0

This company has been made any and every moving experience I’ve had terrible. Over booking the equipment poorly maintained equipment, overhead fees, the list goes on and on. I will never use this company for moving service again.

david slaughter  |  Overall Experience 
Rating:
3.0

The girl who helped me at the register was unprofessional and unfriendly during our transaction.

KAYCEE JARMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

susan hilton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Madelyn Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leslie Feliciano  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Dylan Reilly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARCUS SCARSELLA  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amara Smith - Guardian Mary Beam  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yedidah israel  |  Overall Experience 
Rating:
5.0

PROMPT, COURTEOUS AND EFFICIENT SERVICES..WILL USE AGAIN!!

Angel Nieves  |  Overall Experience 
Rating:
5.0

Very straight forward, no fuss. No extra fees

Monica Lauerman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann Palmer  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

STACEY BERG  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marc Olmeda  |  Overall Experience 
Rating:
1.0

My couch was ripped by a broken door and in less than a month my clothes and sneakers were molded.

Sinyan Whitfield  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lissaette Villanueve  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Hanlon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hannah Brumbalow  |  First Impressions 
Rating:
4.0

Price increases had to move out.....

Margit Scheffler  |  Overall Experience 
Rating:
5.0

Josh is great to work with! Highly recommended!!

Christopher Norris  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sara Knurr  |  First Impressions 
Rating:
3.0

If I had not mentioned a reservation for the dollies I had RESERVED Joshua would’ve not said anything. When I realized that I had no dolly in the truck reserved I mentioned it to Joshua. His reply was we haven’t had any dollies for a while and he had to give one to another location! Really? I did the reservation but wasn’t given one. Then he said I could check if another UHAUL had one! So I was suppose to drive to another location to get one? Not cool! I was inconvenienced on a day that UHAUL was suppose to make it easy for me. Wasn’t happy at all. I felt I was dismissed with an oh well!

Brenda Maldonado  |  First Impressions 
Rating:
5.0

Joshua was very helpful, knows his job and assisted with the entire process of getting my storage unit. Walked me through it all. Was very friendly. Thank you Joshua.

Julio Quinones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Karolyn Morales  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Melina Sibille  |  Overall Experience 
Rating:
3.0

A monthly increase sort of forced me to vacate the space. Was not expecting it.

Hugo Carvajal  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID CRUZ  |  First Impressions 
Rating:
5.0

5 stars

Brian Buckner  |  Overall Experience 
Rating:
2.0

Staff was terrible. Gave me the wrong storage unit, had to go back to the office multiple times to resolve and staff had an attitude of indifference. I had to downgrade to a smaller unit and still was charged for the larger incorrect unit that I was given. Alarm also kept going off when i tried to access my unit. Overall it was just a bad experience

ZACHARY ROBIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvester Chambers III  |  First Impressions 
Rating:
5.0

My belongings were there for a very long time. I finally moved out and it was in the same condition I left in. The place was clean, secure and protected.

SUZANNE LAFACE  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHIWAN BLUE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Velma Govia  |  Overall Experience 
Rating:
5.0

5 stars very kind folks

Brian Buckner  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGEL ORTIZ  |  Overall Experience 
Rating:
5.0

Thank you!

carmen arroyo  |  Overall Experience 
Rating:
5.0

What started as a Small 5 X 5 exterior, but was inside non climate in 2003 when i graduated from College then A 10 × 10 when i moved back down in 2005 to start a new chapter, then in 2019 ended up with the biggest unit. As Had another unit someplace else, and wanted to combine all units in to 1. All the Managers and staff have been so nice, friendly, and helpful so decided to move back home, and no longer need.

KATHLEEN NEUMANN  |  Overall Experience 
Rating:
5.0

Staff was helpful and flexible with handing my request to change the unit size. In spite of being very busy, the staff person was friendly and helpful.

Donna King  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Celesta Tharpe  |  Overall Experience 
Rating:
5.0

Always a good experiance

Gregory Vissering  |  Overall Experience 
Rating:
5.0

Simply the most professional organization from my initial call 3 years ago to the moment I closed my final storage unit - countless rentals and units and the service and excellent standards never waivered. Simply the best choice for storage, rentals and excellent courteous service.

Mary Lynn Myers  |  Overall Experience 
Rating:
3.0

I'm very upset because I reserved a 5/10 storage did not have it said whoever was in charge the 28th the Lady had the keys they needed to clean out my mower had to leave I could not wait until the 30th so now after a month I have to pay $40 extra I'm truly upset because I don't have money to move me to size I wanted plus we could not get in touch with 2other storage near me I've paid almost $200 in Jacksonville for over year I'm upset so I'm hoping I can get some kind of discount or senior discount starting in March for my first payment. Thank You Alicia Massey (407)310-2008 Also we had to wait in cold for 15minutes until alarm set on the complex I'm not one to complain much but this wasn't a pleasant experience But My Customer Service Rep. Was Very Kind in Doing My Contract

Alicia massey  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amber Loschiavo  |  First Impressions 
Rating:
5.0

Billy is awesome. I cannot even begin to explain my gratitude for him. I appreciate all the help he provided with the storage unit. I would highly recommend this Uhaul location. Thank you Billy!

Annabelle Harris  |  Overall Experience 
Rating:
4.0

My only problem was the service was always so slow. There would be a line in the lobby and one person handling customers and other people would be walking around. Or there would be nobody in the lobby and I stood there waiting for what felt like 10 minutes. There was a gentleman in the garage and another one in what sounded like the bathroom and I had to shout for service. I've walked out of the lobby several times because I got tired of waiting to ask a question about products available.

KATHRYN BOWLES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Beverly Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATHERINE QUILLMAN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dwain Irvan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jorden Dail  |  Overall Experience 
Rating:
5.0

Great check in experience and return process.

Mark Findura  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rafael Corchado  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Marcos Castellanos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Farquharson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID WILSON  |  Overall Experience 
Rating:
5.0

Samuel ,Maurice and there was another guy but forgot his name. Great customer service and very helpful.

Ruchelle Sutton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Albert Slife  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

soon beom kwon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MARIA FANDUIZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Veronie Murray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUCHELLE SUTTON  |  Overall Experience 
Rating:
5.0

If there’s more space to drive around it would be great. The parking next to it should be good to open more space for people to drive around. Other than that is good.

Elvira Torres  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeannette Cezalien  |  Overall Experience 
Rating:
5.0

They were awesome very helpful and waited for us cuz we got there late

Betty Lovejoy  |  First Impressions 
Rating:
2.0

This facility is virtually impossible to access and no Iparking anywhere due to all the rental vehicles available. Trailers are parked in every spot, including handicap parking areas. They are understaffed at peak hours.. There should be a limit in how many rentals can be returned to the same location. This is a Uhaul issue, not just this location. Would not recommend to anyone.

JAY STINE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HUGH MASON  |  Overall Experience 
Rating:
3.0

Storage Prices are too high

Shamika Gordon  |  First Impressions 
Rating:
1.0

When I booked the uhaul, I called and told the person in the phone I need a uhaul big enough for about 8 boxes and a queen sized bed and a desk. She suggested this size and the size of my space is too small. I had to squeeze my things in the space and I really wish she didn’t set me up for such a small storage unit.

Nicole Nugent  |  Online Move In 
Rating:
2.0

The loading docks were used for parking Uhaul Trucks. The day we moved out of our 10by10 and 10by 15 we had paid for labor for three people and we had to walk everything out to the parking lot and it took at least an extra hour at 225 dollars an hour because we couldn’t get to the docks. Dennis Smith unit 2029 and 2034

Dennis Smith  |  Overall Experience 
Rating:
5.0

I have used U-Haul many times and have had a great experience each time. Online renting is really fast and efficient.

VANESSA PANICCIA  |  Online Move In 
Rating:
5.0

Move in was very simple and easy. Everything you needed was available, which made packing the storage unit quick and convenient! I have to call to check in because I changed my reservation multiple time but other than that my experience was great! Ms. Nona is very helpful and knows exactly what to do to care for her customers. She’s amazing!

Gabrielle Farquharson  |  First Impressions 
Rating:
4.0

Had a little difficulty accessing facility after hours but was given help figuring it out. Excellent office staff service and support.

Lissaette Villanueve  |  First Impressions 
Rating:
5.0

Thanks!

Stephanie Walsh  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

nikita lewis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IRMA SCOTT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Black  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Rebecca Isaacson  |  Overall Experience 
Rating:
5.0

Excellent service from staff especially John thank you

ELBA FRANCOIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Velma Govia  |  First Impressions 
Rating:
5.0

August @ the front office was very knowledgeable, friendly, efficient and professional from beginning to end.

Trisha Sutherland  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful! This was my first time using a storage unit and I was pleasantly surprised fitting a 5 foot dresser, queen sized bed frame, queen sized mattress, and my closet of clothes in a 5x5! More space than expected! 10 out of 10 would recommend!

HUGH MASON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID DIETRICK  |  Overall Experience 
Rating:
5.0

I am thrilled with the cleanliness and upkeep of the the indoor climate controlled storage area. I entrusted my possessions to the Uhaul storage on Semoran Blvd. in Orlando for a full year contained in a variety of storage systems (trunks, plastic bins, cardboard boxes, plastic bags, and suitcases). Upon move out, I did not find ONE bug or trace of pests while moving or unpacking. It was very impressive and I was gratefully pleased. Even upon doing the final sweep of the unit, there were zero traces of pests found. Amazing! Thank you for maintaining such clean and safe storage during my transition. I was able to transport and unload with confidence. The BEST storage location I have encountered to date over the span of multiple moves over the years.

Roxanne Bellamy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

George Graboski  |  First Impressions 
Rating:
4.0

I have been using storage at thus UHaul for four years. The facility is clean and secure. The staff is friendly and helpful. The only critical comment is that this facility gets very busy. There can be a long wait at times.

PATRICIA WALDO  |  First Impressions 
Rating:
5.0

Every experience I've had with this location since I first moved to Orlando in 2005 has been great. The staff are all friendly, helpful, and always go the extra mile in my experience.

Shannon Lacy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

janet schwartz  |  Overall Experience 
Rating:
4.0

The unit door occasionally malfunctioned

dee modest  |  Overall Experience 
Rating:
5.0

Owner was helpful and friendly.

CASEY MERCADO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shaye Neal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clara Faulkingham  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evann Lee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Timothy Shaw  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYLIE BISHOP  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CENTRAL FLORIDA SURGICAL ASSOC  |  Overall Experience 
Rating:
5.0

Awesome customer service. Very helpful and informative staff.

Janet Crow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amber guerra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Susan Wilson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TOMAS RODRIGUEZ SOSA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni Rooney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gernot Brinkmann  |  First Impressions 
Rating:
5.0

The two employees working the cash register in the morning on Sunday June 20th were phenomenal. I wish I’d written down their names. Eager to please and knowledgeable. I look forward to the rest of my lease at U-Haul.

Jeffrey Keene  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Shelley Loutherback  |  Overall Experience 
Rating:
4.0

I started the facility at $100 per month and is it steadily increased as I was ready to leave it was getting up to $150 a month I believe this is really a little excessive

FREDRICK WICKS  |  Overall Experience 
Rating:
5.0

The person who waited on me was great—courteous and friendly.

Pattii Waldo  |  First Impressions 
Rating:
3.0

The guy who came out to tell us about storage was polite and friendly. The directions on how to get to unit was confusing. I got lost and I’m a math and science teacher. Need to be more clear. Maybe you should highlight for customer and explain more in detailed. I felt rushed with the directions on how to navigate how to get to room. Suggestion #2- When you walk in initially there is a girl that does not check in or out. So she informs you someone will be with you. The wait for some one was to long. The first person that we see was Tiffany Bennett. She look super tired She didn’t say hello, welcome. Her greeting was none existent. She was very unpleasant. I can understand her demeanor since she was outside in 100 degree weather. Anyway we deserve great customer service. The only reason she began to be nice is when she realizes we return van at wrong location and she didn’t have to do any work. Either your employees are are over worked or they they hate their jobs

Sherraine Grece  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

KEVIN SERRAO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michal Colbert  |  Overall Experience 
Rating:
1.0

Too expensive and no alerts for due date , I almost loose my belongings.

CHRISTINE RIVERA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell Jacobowitz  |  First Impressions 
Rating:
5.0

Very clean facility.

Dan Dougherty  |  First Impressions 
Rating:
5.0

Great experience and we experienced no issues. The staff were very timely in closing our unit out and we appreciate the excellent service level.

john bishop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Lobbe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maritza Haynes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michal Colbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeannette Cezalien  |  First Impressions 
Rating:
5.0

Very friendly and helpful staff. Great experience moving my stuff in the storage.

Cynthia Cason  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DAVID FERNANDEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RUBY TURCHETTI  |  First Impressions 
Rating:
5.0

Very good experience all around.

Dale Mankamyer  |  First Impressions 
Rating:
5.0

You guys were very accommodating thanks I shall be utilizing your services in the ne’er future

RONALD HART  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mike Allsup  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

darren fischbach  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany Branon  |  First Impressions 
Rating:
5.0

H̶e̶ w̶a̶s̶ v̶e̶r̶y̶ h̶e̶l̶p̶f̶u̶l̶. E̶x̶c̶e̶l̶l̶e̶n̶t̶ j̶o̶b̶.

CHRISTINE RIVERA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL KRAMER  |  First Impressions 
Rating:
5.0

Excellent staff!

tiiyaisha thomas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albert Slife  |  First Impressions 
Rating:
5.0

Más empleados para servicio al cliente

Evelyn Cruz  |  Overall Experience 
Rating:
5.0

The extra space I needed was safe, secure, and conditioned so that my stored items were well preserved. Thought I would only need it for a few months but the convenience had me use it longer. Great place to hide Christmas and Birthday presents!

TREY SISK  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn Cruz  |  First Impressions 
Rating:
5.0

Staff was very friendly and efficient and helpful

Louisa Milic  |  Overall Experience 
Rating:
4.0

Jorge was very helpful.

Margaret Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Audryanna ortiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Bolivar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

David Spall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

robert lippincott  |  Overall Experience 
Rating:
5.0

Wendall and his team is outstanding! Thanks David C.

Z David Csanyi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

swap shop thrift shop  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD REAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clara Faulkingham  |  First Impressions 
Rating:
2.0

Experience was fine--until on 8/18/2020 my credit card was charged $212.60 (an additional month's storage) two days AFTER the unit was emptied, cleaned out, and a face-to-face return to inventory completed at the front office. Today is 8/24/2020 and yet, after a second face-to-face office visit, I'm still waiting for a full credit/charge back to my card--a process that takes less than 5 minutes. A billing error is understandable, but failure to provide a prompt refund is intolerable. Forcing me to become an unwilling money lender turned what would have been a 5* rating into 2*.

Jeffrey Cashatt  |  Overall Experience 
Rating:
5.0

Not often do I rate a business at this level. Wendell Pickett and staff are an asset to Uhaul. We have been a storage (4 units) and truck renter (will continue) for 4 years! You could have a better team. As a business owner I would use their facility as a training ground for potential managers. 6 Stars!

DAN JEANCOLA  |  Overall Experience 
Rating:
5.0

Great service but mos importantly great people. I recommend them and I will continue using them every time I can.

Emmanuel Reyes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Williamson  |  Overall Experience 
Rating:
5.0

Wendell was consistent with all employees, his standards were high! His crew followed suit and was the best group of people I have ever worked with as a customer. The entire group valued the customer. A personal a professional thanks for these guys in this location! Steve and Mary

Steven Sprague  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chanell Jerez  |  Overall Experience 
Rating:
5.0

Great service

Carlos Saavedra  |  Overall Experience 
Rating:
5.0

Wendyl and staff are great genuine peope very patient

Christopher Taylor  |  Overall Experience 
Rating:
5.0

This U Haul facility is excellent in every way. I just moved my belongings out after 8 years with not one bug and no dust! The floor outside and inside my unit was spotless! All employees over my 8 years there were very friendly and knowledgeable. I would highly recommend this location to anyone.

BRIAN HINKEN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Laura Parkins  |  Overall Experience 
Rating:
5.0

Dion was extremely helpful and went the extra mile To make sure I had everything I needed. All of the workers were very pleasant and very helpful What a great experience!!!!! Beth

Beth Barefoot  |  First Impressions 
Rating:
5.0

Very Friendly and Knowledgeable staff.

Dominique Skinner  |  Overall Experience 
Rating:
4.0

THe card yeilded an access denied I call no answer I emailed- no response after 16 hours since phone call.. Possibly access was cut short earlier than listed on document. Arrived at 9:30 after spending exhausting day and night tryignt o relocate form another unit..that give free 24hr access- #sucks but people and owner were respectful friendly and accommodating shame this happened still no where near the worst I've seen

Christopher Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CATHY BAUMGARDNER  |  Overall Experience 
Rating:
1.0

I checked out on my "rental due date" and the facility is trying to charge me for the month ahead

Doug Guthre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Heidi Price  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

edward la luz  |  First Impressions 
Rating:
5.0

I have been a Uhaul customer for a very long time and I can tell you everyone at this location is awesome! They are professional and helpful. Moving is already a task so having people who are understanding and helpful makes that part of the process a little less stressful. I definitely recommend this location to others.

Kehana Wills  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricky Dollar  |  Overall Experience 
Rating:
5.0

Great customer service always friendly everytime I needed to call they were very helpful

carla mitchell  |  Overall Experience 
Rating:
5.0

Would recommend this facility highly.

KATHLEEN HEATH  |  Overall Experience 
Rating:
5.0

The unit leaked When it rained, despite being a “climate controlled” unit To be fair, I reported it twice to management— and they asked me to take pictures of the rain, but I Had no time to do so

Jeanne Christ  |  Overall Experience 
Rating:
5.0

Outstanding service! Thank you

Coleen Warren-Tormey  |  Overall Experience 
Rating:
5.0

Friendliest and most helpful staff! From the managers (Wendall and John) to all of the people at the desk I have dealt with to date, these people are a pleasure to work with!

Jeanne Christ  |  Overall Experience 
Rating:
5.0

Great experience! Storage facilities sure have come a long way since I last used one. Very clean and well lit.

Debbie Barnett  |  First Impressions 
Rating:
5.0

Every employee there that i spoke with was courteous and very helpful, both on the phone and in person!!

MAxine Salah  |  First Impressions 
Rating:
3.0

I paid for the month of december and moved out in the middle of the month. Why do I not get any money back . Is that normal business practice to keep the money?

CHERYL DILLMAN  |  Overall Experience 
Rating:
5.0

Needs no impovement,

Saven Ward  |  Overall Experience 
Rating:
5.0

Great place to do business with

Luisa Santana  |  Overall Experience 
Rating:
5.0

Nice staff. They let me check out of my until the last day 30 minutes prior to opening. This was very helpful with my schedule. Thanks

Andrew Hill  |  Overall Experience 
Rating:
5.0

Wendell and his team were great. Facilities very well kept.

Carissa Bain  |  Overall Experience 
Rating:
5.0

This is the fourth time I have used services from this UHaul the staff is friendly and helpful. The staff is committed to getting customers in and out in a timely manner. I highly recommend this facil

Pattii Waldo  |  Overall Experience 
Rating:
5.0

Wendell the manager ran a wonderful well organized clean facility along with good customer service. Thank you Wendell.

Pat Padula  |  Overall Experience 
Rating:
4.0

The storage facility was very secure. Staff is very friendly and helpful. The hours for access were great. My only issue was the cost went up quite often. Not a place for long time storage. E

Jeri Lynn HINSON  |  Overall Experience 
Rating:
5.0

Your counter service was spot on in customer satisfaction.

Kendall Regan  |  First Impressions 
Rating:
5.0

Thank you for your kindness. In every way, your facility was #1!

kathleen bessette  |  Overall Experience 
Rating:
5.0

Very pleased with the facility. Met my needs for a safe clean place to store things as we cleaned out a house. Also appreciated that we could get the supplies with needed at the same time.

Gretchen Schieber  |  Overall Experience 
Rating:
5.0

Always feel home👍

Magalia Pacombe  |  First Impressions 
Rating:
5.0

Excellent service!

Carissa Bain  |  First Impressions 
Rating:
5.0

The nicest storage facility I've ever encountered.

Christopher Heidrich  |  Overall Experience 
Rating:
4.0

would have stayed longer, but the price went up and I found a cheaper unit/ Thanks

MICHAEL CLARK  |  Overall Experience 
Rating:
5.0

They were very helpful, we're new to the Orlando area. The employees helped me out as much as possible (my mom is deaf). I really appreciated it

Traci Hill  |  First Impressions 
Rating:
5.0

Employee was friendly and helpful. Unit was convenient and building was clean. Appreciated free carts and first month of storage free due to hurricane. Thank you!

Christian Gay  |  First Impressions 
Rating:
5.0

Go jobs

Hector Alvarado  |  Overall Experience 
Rating:
5.0

clean, secure facility and great staff. Very friendly and helpful. Theonly other comment is they seem to have a lot of trouble with the computer payment system.

Rebecca Isaacson  |  First Impressions 
Rating:
5.0

Great service, great facility!

Raquel Cunningham  |  First Impressions 
Rating:
5.0

No problems whatsoever at the facility.

Joshua WILSON  |  Overall Experience 
Rating:
5.0

Fast check in and out

Claudette Garner  |  First Impressions 
Rating:
5.0

I had a great experience with UHAUL.

Mena Alexandra  |  Overall Experience 
Rating:
5.0

Excellent!😀

John Kay  |  First Impressions 
Rating:
4.0

7

Natalee Rojas  |  Overall Experience 
Rating:
5.0

As promised. Very helpful. The staff was very nice and knowledgeable !

Mary Lynn Myers  |  First Impressions 
Rating:
5.0

..

DEBORAH BARNES  |  Overall Experience 
Rating:
5.0

Quick, courteous & accommodating

Denise Dudley  |  First Impressions 
Rating:
5.0

Great staff, clean location, very secure, very confident my stored items are well protected.

TREY SISK  |  First Impressions 
Rating:
5.0

I would definitely use this facility again if I needed to move or store something. The staff was courteous and helpful anytime I needed help.

Donita Jhonson  |  Overall Experience 
Rating:
5.0

Fantastic storage facility with employees that are top notch. Thanks.

Terry Provancha  |  Overall Experience 
Rating:
1.0

No thanks

Felicita Rexach  |  Overall Experience 
Rating:
5.0

Fantastic experience. Wendel was extremely friendly and incredibly efficient during the entire process. I would reccomend this facility to anyone looking for a storage unit or moving truck rental.

Michael Emerson  |  First Impressions 
Rating:
5.0

Great moving experience! Took advantage of the free one month storage promotion as there were several large items that would not fit in new apartment. Staff and facility couldn't have been better!

LISA HUFF  |  Overall Experience 
Rating:
5.0

Great service!

Robert Hughes  |  First Impressions 
Rating:
5.0

We rented a space for over a year and the staff was always available to answer questions and professional. The storage room was clean and our belongings were kept in perfect condition.

Phyllis Ferris  |  Overall Experience 
Rating:
5.0

I just closed out a unit after 13 years. The only thing is that I think you should pro rate the cost for the month if moving out in the middle of the month.

RICHARD WAGNER  |  Overall Experience 
Rating:
5.0

Staff friendly willing to help with anything made move much easier thanks

Roy Jones  |  Overall Experience 
Rating:
5.0

I would recommend this facility anytime

Yuliya Kovalskiy  |  Overall Experience 
Rating:
5.0

I just want to commend the owner and staff at this U-Haul location. I have received nothing but exceptional service. The building was kept so clean and was conveniently located.

KATRINA JENKINS  |  Overall Experience 
Rating:
5.0

Staff very professional

BART MOYET  |  Overall Experience 
Rating:
5.0

Everything was great, helped reduce the stressfulness of moving.

Freddie Shoffner  |  Overall Experience 
Rating:
5.0

The process was fast and no waiting. The associate was very kind and knowledgeable.

Yvette Weldon  |  First Impressions 
Rating:
5.0

Very clean and served its purpose.

Robert Marquardt  |  Overall Experience 
Rating:
4.0

I liked the facility and the location, however the annual price hikes have become too much. As such, I moved to another climate controlled facility with a larger unit for a lower cost. Unfortunate.

HELEN STERBACH  |  Overall Experience 
Rating:
5.0

Uhaul has yet again exceeded my expectations. Thanks for making everything an easy and stress free move!!

Freddie Shoffner  |  Reservation 
Rating:
5.0

The best uhaul location I have dealt with in my 3 moves this year! Wendall and his staff were over accommodating and helpful! Go Skins!

Sherry Duvall  |  Overall Experience 
Rating:
5.0

Simple and convenient.

Ryan Crowley  |  Overall Experience 
Rating:
1.0

Management is horrible

Toni Evans Brown  |  Overall Experience 
Rating:
5.0

Everyone here is kind and helpful! Great service, great location! Thanks!

Kendall White  |  Reservation 
Rating:
5.0

After a disasterous experience with another UHaul location, Andy (please excuse the error if incorrect) was a welcomed experience. They helped us seemlesy when we were desperate and so frustrated.

Sherry Duvall  |  Reservation 
Rating:
5.0

Close, convenient, courteous

CAROL ALVES  |  Overall Experience 
Rating:
5.0

Very helpful and friendly staff.

jacquelyn holt  |  Overall Experience 
Rating:
4.0

Above Average service.

Robert Cozzone  |  Overall Experience 
Rating:
5.0

We have used this facility off and on for several years. We have always had a very good experience.

John Classe  |  Overall Experience 
Rating:
5.0

Clean facility, the employees very helpful , secure, and safe ....Thank you ....until next time

MARTHA RODRIGUEZ  |  Overall Experience 
Rating:
5.0

I was very impressed with the service. Samaya and the other young lady was very pleasant. When they got very busy helping me and other customer plus the phones were ringing they started very calm.

jacquelyn holt  |  Reservation 
Rating:
4.0

Forgot to take me out the system once I moved out the storage and tried to charge me for a full month when I been evacuated. Other than that I loved this place and the owner is very nice.

Sharania Gathers  |  Overall Experience 
Rating:
5.0

While I did cancel the reservation the process did give smoothly.. Thank you

BART MOYET  |  Reservation 
Rating:
5.0

Amazing customer support! The whole team at Semoran is amazing and helpful, but one employee stands out. Thank you Annette for everything. You went above and beyond!

Laura Rojas  |  Overall Experience 
Rating:
4.0

A little pricey but safe and nice staff

Joanne Donato  |  Overall Experience 
Rating:
4.0

This location was great but had MANY issues with U-Haul that day.

katlyn tobey  |  Reservation 
Rating:
5.0

Nanette couldn't have been more pleasant to deal with. Easiest thing I've ever done.

Susan Fulop  |  Overall Experience 
Rating:
5.0

no additional comments

Rachelle Joseph  |  Overall Experience 
Rating:
3.0

The lady with wearing glasses in the office is very unprofessional. She demanded I show her I.d. to fix an issue with my account.

CANELIUS BROOKS  |  Overall Experience 
Rating:
5.0

I wish you kept the climate controlled area a bit cooler.

rachel Williams  |  Overall Experience 
Rating:
5.0

Mrs. Pease was very helpful and proffessional. Mr Best was one of the best examples of outstanding customer service I have seen in a long time. Thumbs up!

Shane Law  |  Reservation 
Rating:
5.0

We were so pleased with our experience once again. We used this facility 14 years ago when moving and were happy then and even happier this time. Wendell and his team are tops in our book. High Praise

barbara rushing  |  Overall Experience 
Rating:
5.0

I would recommend this Uhual place to everyone they were very helpful at all times.

EVELYN TORRES  |  Overall Experience 
Rating:
2.0

Constant screw ups with our account. It got even worse when we added a second unit. Training is lacking, and communication is poor, GM was never notified so he looks at me sideways when I notify him

James Murray  |  Overall Experience 
Rating:
5.0

Saved my life. I almost lost all my stuff out of my apartment. The crew was calm, helpful and convienent to my needs.

Dwayne Drummond  |  Overall Experience 
Rating:
5.0

The entire staff there was very friendly and helpful, especially Lynn Pease, who was a great help! Thank you everyone!

LUIS DUSSAN  |  Overall Experience 
Rating:
5.0

Great facility and staff!

FORTINO GARICA  |  Overall Experience 
Rating:
1.0

Terrible service

Jasmine Nubin  |  Overall Experience 
Rating:
2.0

WOULD NEVER recommend this facility to anyone, and even encouraged customers in the showroom to go elsewhere!!!! The manager Wendell is a cheat and creating some bad karma. Would love to see it hit!!

DEBRA EIERMANN  |  Overall Experience 
Rating:
5.0

rentals are always clean and in good shape

Sandra Wood  |  Overall Experience 
Rating:
2.0

The staff I interacted with was terrible, made mistakes, and had attitude. Moving out was huge problem, and just receiving the email to do this survey was a disaster. sent me over 130 emails! wow.

Jason Mitchell  |  Overall Experience 
No reviews have been submitted for this location.

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