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Cecil RookCustomer Reviews for U-Haul Moving & Storage at Semoran Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful customer service
Cecil RookThat had what I needed when I arrived. Clean and friendly staff. Maurice went above and beyond to make sure I was accommodated with the proper equipment. Definitely will be going back.
ELIAS BLAKEVery clean know hassle Storage.
Doreen Reid | Overall ExperienceJOSHUA CRAWFORD, WAS THE MOST INFORMED PROFESSIONAL PERSON i HAVE EVER USED AT U HALL. GREAT ASSET TO YOUR COMPANY!
Patricia KhachatourianWhile the truck was clean it did have an unpleasant odor.
Esther RosarioVery knowledgeable!
Yvonne CuretonYour company as a whole needs to have more Joshua Crawford ‘s and all your locations. Joshua is extremely passionate understanding and people genuinely like him as he genuinely listens when you were talking to him I will forever be dedicated to using the Winter Park location for my moving and storage needs.
David HardingThe front desk girl was a complete bitch. I pulled up parked under the awning where the trailer I was picking up was. I walk into the building and I’m met with her yelling at me stating I cannot park there. I asked where to park. She said next to the building. I get into my truck back it up and move it 6 feet to the left. There are painted lines indicating not to park there. I walk back into the building and she says you aren’t parked next to the building. I said there are painted lines. She said that’s where I wanted you to park. You won’t get in trouble this time. To my reply I won’t get into trouble anytime. She cashed me out. A guy walked me outside and asked me to pull up to the trailer which would be under the awning. Like what the hell. I wouldn’t come back to this location ever. The front desk girl was awful and rude. If this is how she treats customers your sales will take a serious hit. I can’t tell you what her name is. It was Friday march 23rd at 2pm when I picked it up. She was younger and short.
Michael RothThank you! So glad you all were there when I needed to store my belongings quickly and safely.
JAMIE LEE PAGE | Overall ExperienceYour app takes forever. Even standing in the store it took forever. Definitely not more convenient to use the app upon check out or return.
Kristi Kleineveryone who worked there was super nice and helpful and the install was very fast <3
mary marshallThe return was efficient and easy.
Sidney StricklandImprove nothing! I love the staff. Very helpful and friendly.
Joci GillanThe team was great to work with and got the parts needed for a stealth hitch install with not only the 2" receiver but also the tow package with its required wiring. Quick drop off and pickup and looks great on my Palisade.
JOSHUA CHESAREKThere was only one staff member staffing the desk and she had to go outside to inspect the truck I was returning, so everyone behind me in line had to wait quite a long time to be helped.
John SikesThe employees were not very customer-focused. At drop-off, one was eating lunch at the counter. The van I rented was clean and worked fine, but the "change engine oil" message was on.
Jody MaskNothing, everything went smoothly, everything is great
PAUL MCKAYAll of the older people were very nice and helpful. The on young lady that was helping me to do a short term truck rental no personality.
Carl Logan | Overall ExperienceAwesome customer service and staff extremely friendly and helpful
Michael BairExcellent and friendly service all around. Honestly the best truck rental experience I've ever had, and we have moved 6 times over the past 9 years. That team was great!
Walter BiscardiWas provided a newer van (Dodge Promaster) which was excellent of loading and unloading items compared the the standard vans being used. Great on fuel efficiency, too.
Reynaldo RodriguezRefund my money. This truck rental was a Nightmare! The transmission is going out and we were almost T-boned twice as when pulling out, the transmission would start slipping as if in neutral!!! I was forced to shift it manually KILLING MY FUEL ECONOMY. Worst rental EVER!!!
Matthew DalbeyNever had a problem reserving a truck and picking up for the day except once…very accommodating
Ashley MontesanoJoshua was the Greatest!
Patricia KhachatourianWell supplied business. Front door illusive as was the interior traffic pattern.
Anna ImberWorst company ever
Bayne RoyallHave more equipment. I ordered an appliance dolly and you had none, luckily they did not charge me and my dolly worked with the help of some straps I had.
JESSICA FRAZIERExcellent service, excellent customer service
Areskiy BencomoJohnathan was very good at his job.
Curtis CoaxumEasy drop off
RAMB MELISSAWell-built trailers. Service at the site where rented was very good.
John ChewukMy reservation was made 2 months in advance to this date I needed a 20 foot truck. I did not need anything bigger for my move for me and my Newly wedded Wife. On 02/13 I was called and told the original Location “Midgard” a U-Hual Location in Viera, Florida would NOT have a 20 foot truck, the representative who called stated they would call around surrounding locations in the Melbourne, Rockledge area for a 20 foot truck available for pick up at 8:30am. I was called back 15 mins later and told the “Cocoa Blvd” location would have a truck for that time. At 5:45 PM the same day, (02/13), I was told that there would not be a 20ft truck at this location or any other location around where the home was I needed to move out of. At this point the only option I had was to accept the 26ft truck which was way to big for the amount of stuff I would be loading on a truck. Fast forward for the morning of, I go to the Aurora Rd location to pick up my 26ft truck, upon getting to the point of the online check in where I was to find which truck it was, I discovered it was tucked behind ANOTHER 26ft truck, this made it incredibly frustrating at this point and I have to maneuver this large truck VERY carefully to avoid damage to the property and the same size truck behind me. I also discovered upon arriving to my home I was moving out of, I was never given the Utility Dolly or furniture pads I had purchased along with the truck rental. At this point I am extremely frustrated. The overall care in this situation was not handled properly and I felt like my reservation that was made 2 months in advance to this date was not important enough to ensure I was given the truck I was ordered. Not sure who is to blame but this situation overall delayed the moving process and caused lots of frustration for me and my now wife. Whoever sees this I really do hope you and your corporate offices take this situation into account - I would hate for this to happen to anyone else who rents a U-Hual Truck.
Gabriel LohmanGas was on Empty truck was filthy inside never again
Bruno CaetanoAccess code wasn't working even when staff changed the code and attempted to enter it themselves.
Michael Ortiz | First ImpressionsGreat, very professional, team work!!!
Olga KazakovaAll good, except really could use it more if you open @ 6 am on the weekends
ross johnston | Overall ExperienceThe personnel was very helpful and professional
Kartini PanjaitanI was not able to get into my storage unit. My code never worked. I had it reset multiple times by the staff. I ended up getting a storage unit somewhere else.
Darin Doria | Overall ExperienceHonestly I really do not like writing bad reviews. However this truck needed some work. My husband is a mechanic and he noticed when he was driving the truck that this truck barely had brake life left in the pads. Seeing that this is a truck for moving things heavy I find this very dangerous. When I was driving the truck it did not have an alignment either. Thankfully we weren’t moving anything super heavy or else this could have caused an accident. When I was driving the alignment of the steering wheel and tires made it very hard to drive on the highways. I really think you should put more work into your trucks to make it safe for people who do not know about cars cause thankfully we know how to drive any type of vehicle and can maneuver a poorly maintained truck.
Destiny OrtizI've never had any issues with this location and I've been here several times.The crew here has always been very nice and professional.Would definitely recommend to others
deborah couillardDrop off location needed to be changed and I called U-Haul customer service for help. It was a wonderful experience they were very helpful and made necessary changes. Both the customer service and employee at drop off could not have been more pleasant to work with. Keep up the good service, we'll definitely use U-Haul again.
dennis beltowskiI have rented with Uhaul multiple times and every time it was a great experience. Thank you for that and keep up the good work!!
Arun DhimanI rented a dolly but it didn't work with the boxes I had. What I appreciated more was the compassion the gentlemen this morning had when I broke down due to personal reasons of having to take my stuff out of my house and put it in a storage unit alone bc I'm trying to escape an abusive relationship. And the gentleman who checked me back in was just as kind and courteous. Thank you
Charmane ButlerVery very clean the lady that clean the Place work Hard
Juan Machuca | Overall ExperienceWhat is the point of making a reservation if it is still going to take ape hours? Just tell me what time to drop it off to expedite the time i'm without a vehicle.
Michelle SmithOff hand I can't think of anything else you need to do at the moment. Customer service was great!!!
Herbert Albert Jreasy late night pick up process
Jeanna PortalusI was disappointed that my reservation was not in the computer at this location although I had reserved it in advance online which delayed my rental as the associate had to create a new reservation and when I went to the location they did not have a 10 ft. truck available however the associate made it right by offering a 15 ft. truck at no extra charge so that was appreciated but still it was inconvenient and caused me to be late to pick up rented furniture the special occasion of my daughters baby shower. We almost did not fishy decorating the venue before guests were to arrive!
Vanessa ColeWe were originally going to drop off the trailer in another part of Orlando where crime is an issue, so I called the hotline to check if we could drop off somewhere else. The person that answered the phone was very helpful and spoke clear English - major plus in today's America. Hotline employee redirected me to a location that could handle the trailer and saved me a trip to the wrong alternate location. At the 2055 SR 436 location, a very nice gentleman came out and disconnected the trailer for us despite me having parked a hundred feet away from the correct spot. He then accommodated the acceptance of the equipment. Stellar experience across the board with UHAUL.
Christopher NaranjoThanks Dominique for your help.
Grant HitchinsI thought everything was well done. People were nice polite vehicle was excellent now issues whatsoever
Mike MedugnoI was under 10 minutes late to drop off the rental truck and got charged for a full day the guy and lady working were rude and not helpful at all to be charged 20 dollars for a few minutes late is wrong especially with the rental tax of almost 40 dollars. Such bull crap
Ryan Bialekjosh is an amazing manager!!! Thank you for all you help Josh!!
aneysa rivers | Overall ExperienceAll the people at U-Haul Moving & Storage at Semoran Blvd were helpful and quite efficient during my drop-off of a 15' truck and a car hauler/mover. Well done!
Steven LynchMileage charge seemed to be highest I have ever paid.
Bryan WilliamsEveryone was very nice
Heather LetangYour employees are extremely friendly and helpful to me. I appreciate the fine professionalism they all show me.
Harry Brier | Overall ExperienceJosh is excellent
LARRY JOHNSON | Overall ExperienceThank you very much for making this easy to navigate with my one-way trailer and helping me even back it up. You guys rock keep up the great work.
kathleen condirck | First ImpressionsFrom the beginning of me using the storage facility it has been a pleasure. Everyone from the manager on down was always helpful. I have used U-Haul for many years over just about the entire United States. And I can truthfully say this has been the best experience. Thank you Donald Manning.
Donald Manning | Overall ExperienceEverything was good and went smoothly. Staff is very nice. Highly recommend this location.
Jonathan Barrera | Online Move InMaurice was excellent! Kind, informative and very easy to work with! 100% EXCELLENT!!!!
Jacqueline Dubowsky | First ImpressionsManager Josh Crawford and employee Dominique were super friendly and helpful!! Went above and beyond to help me with storage unit.
Cathy Watanabe | First ImpressionsUnit was not misrepresented at all... but thought it was going to be a little more than a broom closet for $85/month. When i advised them it was waay to small.they offered .. NOTHING. Even though i told them i was having to get space at another facility and i had moved NOTHING in ... it was rented for moving in that day and did not happen. They offered ....nothing.not even to refund my money.nothing.so im forced to deal with it with my financial institution....which ALWAYS finds it in my favor. So they could have avoided all the b.s. that we are both now going to have to deal with.... They should have just done the RIGHT thing.
Craig Owens | Online Move InThis U-haul location is amazing!!!
Warren Sanders | First ImpressionsAir conditioned unit was not cool. Fans did not come on in the hallways:( very hot inside building. Staff great.
Jodie Scott | Overall ExperienceThank you!
Trimaine McCullough | Overall ExperienceI lost a piece of furniture because the doors locked early and was unable to retrieve it.
Christoper Yoder | Overall ExperienceContinue to be very impressed with Uhaul as an organization. The combined convenience of a storage facility and trailer rental facility, at a competitive price, has kept me from buying a trailer and storing on free and readily available space located just 20 min further away. I use the units and trailers more than 5x per year. Side note: the employees also don't seem to hate life like it seems at other similar businesses, but purely anecdotal point of reference.
BRADLEY HILL | Overall ExperienceThe man was very polite
IVETT RAMOS CELESTRIN | First ImpressionsGreat storage experience. Unfortunately super aggressive prompts for a review after, more than 7 text messages sent in less than 24 hours. Super obnoxious
STEVE BRANDT | Overall ExperienceGreat facility, Mr Patterson was super helpful. There really made it easy for me
NEIL KLEINBERG | First ImpressionsStaff very helpful. The storage rooms are indoors and well air-conditioned - a big plus in florida heat
Darian Warren | Overall ExperienceThe Speedy movers, Jose' and Andres, Eduardo's 2 guys are excellente!! :) ***** 5 stars
Diane Jordan | First ImpressionsI had a horrific experience. A move that should’ve lasted a half a day lasted till 10 pm thanks to U-Haul nonprofessional way of doing things. No one could find my reservation, I made a week before and the day before moving day I got a confirmation. Then the treatment I got at the facility of my storage unit was awful. It was raining and I had the largest truck full of furniture. After I had to rush to the office to REDO my reservation they all left while I had no access to the facility. I had to call the GM three times for assistance.
BLANCA MERCADO | First ImpressionsWhen I left and rented a truck and trailer I split the payment between a credit card and cash. Joshua told me I needed to leave an additional hundred dollar cash deposit which would be refunded to me after returning truck and trailer. now there is a problem with my hundred dollar cash refund because Joshua did not document it correctly and I am having a problem receiving my hundred dollar refund. Please call me at 718-916-9166. Thank you
JESSICA LEONE | Overall ExperienceGreat service
Nathan Boney | First ImpressionsI returned my storage unit on July 1st before 9am and was charged for the ENTIRE month. Customer service said there was nothing they could do. Yet, when I called the week before and asked about moving out, they never told me I would be charged for the entire month. On top of that the location was filthy, not ventilated, hot, humid , and unprotected with open doors . DO NOT RECOMMEND
Natalia Duran | Overall ExperienceAfter being with U-haul for over 2 years I was disappointed that I was not given a refund of the difference of our monies when we left before the pre-paid month was finished. You have our email address should you have an adjustment in policy. After moving we found dead bugs in a corner and some bugs that looked as if they had been swept to the front of entrance door. (fortunately they were dead) So I do appreciate the efforts to keep up the facility.
Rowland Rambo | Overall ExperienceI still need drop lock off
renee lapearl | Overall ExperienceMaurice went the extra mile to make sure I had the materials to move my stuff
ERIN CHISMAN | Overall ExperienceI all rent from there
tania VASQUEZ | First ImpressionsThe best customer service l have gotten in a long time thanks to Joshua and staff
evelyn falco | First ImpressionsJoshua and the rest of the team were absolutely great. Thanks again super understanding and compassionate see how they are and tried to helpful through out the process.
Lisa Gorny | Overall ExperienceMore training in customer service.
RACHEL POLANCO | First ImpressionsThey're always very helpful and very nice
MICHAEL JONES | Overall ExperienceI wish they would pro rate your storage if you dont stay the entire month. Due to this being storage, customers could move out at any time. U-haul should afford their customers a daily rate if they leave weeks before their monthly payment is due.
Tamara King | Overall ExperienceExcellent service. Always answer my questions. Prompt response. That’s where I go to store my things in the future.
Elvira Torres | Overall ExperienceThank you for keeping my items safe while I was gone for so long!
Stephanie Robinson | Overall ExperienceI felt my items were secure and everything appeared clean. Did not have interaction with staff very often as I was auto pay and usually just went to my unit and left. Besides they always seemed too busy.
TARA NEWMAN | Overall ExperienceMy experience with uhaul was great! Clean, convenient and reliable. I have no complaints. Thank you uhaul and team for taking such great care 🙏🏾
Brandon LiLavois | Overall ExperienceStaff is so friendly and helpful and I love seeing staff on site!
MYRA MOORE | Overall ExperienceStaff very nice. It was easy to get my storage No problems
DONNA KEMP | First ImpressionsGreat facility & staff. I had my unit for over 10n years. I started with Wendell and ended with Nanette. Both were great at customer service & it was a pleasure dealing with this facility. I highly recommend them. 5 STARS!!!
CARL BILANCIONE | Overall ExperienceGood job
Oluyemisi Adu | First ImpressionsAwesome service 👏
Nathaniel Harris | First ImpressionsAccess was easy. Very convenient for our move
Shayne James | First ImpressionsI had that unit for a very long time. I'm glad U-Haul was there when I needed it. Highly recommend this location!
MELISSA DIRKES | Overall ExperienceLighting and climate control were not adequate.
Rizwan Ashraf | Overall ExperienceNone But Thank You For Always Having Someone To Answer All Of My Concerns And Questions For These Last 23 Months From Jacksonville To Winter Park PEACE BLESSINGS AND MERRY CHRISTMAS TO EVERYONE 🙏🏾😘
Alicia massey | Overall ExperienceI consistenly had issues with the alarm going off on me after I had indeed checked in. This was extremely frustrating and disrupting to what I was doing in my unit.
Deborah Glass | Overall ExperienceThe place is clean
EVELYN VASQUEZ | First ImpressionsI tested by "not reading the instructions" the security for my storage, and it worked. Seriously, not a bad thing to know that there is additional security and reading instructions (well written) is of advantage.
Hendrik Vordenbaeumen | Online Move InThis company has been made any and every moving experience I’ve had terrible. Over booking the equipment poorly maintained equipment, overhead fees, the list goes on and on. I will never use this company for moving service again.
david slaughter | Overall ExperienceThe girl who helped me at the register was unprofessional and unfriendly during our transaction.
KAYCEE JARMAN | First ImpressionsPROMPT, COURTEOUS AND EFFICIENT SERVICES..WILL USE AGAIN!!
Angel Nieves | Overall ExperienceVery straight forward, no fuss. No extra fees
Monica Lauerman | First ImpressionsMy couch was ripped by a broken door and in less than a month my clothes and sneakers were molded.
Sinyan Whitfield | Overall ExperiencePrice increases had to move out.....
Margit Scheffler | Overall ExperienceJosh is great to work with! Highly recommended!!
Christopher Norris | Overall ExperienceIf I had not mentioned a reservation for the dollies I had RESERVED Joshua would’ve not said anything. When I realized that I had no dolly in the truck reserved I mentioned it to Joshua. His reply was we haven’t had any dollies for a while and he had to give one to another location! Really? I did the reservation but wasn’t given one. Then he said I could check if another UHAUL had one! So I was suppose to drive to another location to get one? Not cool! I was inconvenienced on a day that UHAUL was suppose to make it easy for me. Wasn’t happy at all. I felt I was dismissed with an oh well!
Brenda Maldonado | First ImpressionsJoshua was very helpful, knows his job and assisted with the entire process of getting my storage unit. Walked me through it all. Was very friendly. Thank you Joshua.
Julio Quinones | First ImpressionsA monthly increase sort of forced me to vacate the space. Was not expecting it.
Hugo Carvajal | Overall Experience5 stars
Brian Buckner | Overall ExperienceStaff was terrible. Gave me the wrong storage unit, had to go back to the office multiple times to resolve and staff had an attitude of indifference. I had to downgrade to a smaller unit and still was charged for the larger incorrect unit that I was given. Alarm also kept going off when i tried to access my unit. Overall it was just a bad experience
ZACHARY ROBIN | First ImpressionsMy belongings were there for a very long time. I finally moved out and it was in the same condition I left in. The place was clean, secure and protected.
SUZANNE LAFACE | Overall Experience5 stars very kind folks
Brian Buckner | First ImpressionsThank you!
carmen arroyo | Overall ExperienceWhat started as a Small 5 X 5 exterior, but was inside non climate in 2003 when i graduated from College then A 10 × 10 when i moved back down in 2005 to start a new chapter, then in 2019 ended up with the biggest unit. As Had another unit someplace else, and wanted to combine all units in to 1. All the Managers and staff have been so nice, friendly, and helpful so decided to move back home, and no longer need.
KATHLEEN NEUMANN | Overall ExperienceStaff was helpful and flexible with handing my request to change the unit size. In spite of being very busy, the staff person was friendly and helpful.
Donna King | First ImpressionsAlways a good experiance
Gregory Vissering | Overall ExperienceSimply the most professional organization from my initial call 3 years ago to the moment I closed my final storage unit - countless rentals and units and the service and excellent standards never waivered. Simply the best choice for storage, rentals and excellent courteous service.
Mary Lynn Myers | Overall ExperienceI'm very upset because I reserved a 5/10 storage did not have it said whoever was in charge the 28th the Lady had the keys they needed to clean out my mower had to leave I could not wait until the 30th so now after a month I have to pay $40 extra I'm truly upset because I don't have money to move me to size I wanted plus we could not get in touch with 2other storage near me I've paid almost $200 in Jacksonville for over year I'm upset so I'm hoping I can get some kind of discount or senior discount starting in March for my first payment. Thank You Alicia Massey (407)310-2008 Also we had to wait in cold for 15minutes until alarm set on the complex I'm not one to complain much but this wasn't a pleasant experience But My Customer Service Rep. Was Very Kind in Doing My Contract
Alicia massey | First ImpressionsBilly is awesome. I cannot even begin to explain my gratitude for him. I appreciate all the help he provided with the storage unit. I would highly recommend this Uhaul location. Thank you Billy!
Annabelle Harris | Overall ExperienceMy only problem was the service was always so slow. There would be a line in the lobby and one person handling customers and other people would be walking around. Or there would be nobody in the lobby and I stood there waiting for what felt like 10 minutes. There was a gentleman in the garage and another one in what sounded like the bathroom and I had to shout for service. I've walked out of the lobby several times because I got tired of waiting to ask a question about products available.
KATHRYN BOWLES | Overall ExperienceGreat check in experience and return process.
Mark Findura | Online Move InSamuel ,Maurice and there was another guy but forgot his name. Great customer service and very helpful.
Ruchelle Sutton | First ImpressionsIf there’s more space to drive around it would be great. The parking next to it should be good to open more space for people to drive around. Other than that is good.
Elvira Torres | First ImpressionsThey were awesome very helpful and waited for us cuz we got there late
Betty Lovejoy | First ImpressionsThis facility is virtually impossible to access and no Iparking anywhere due to all the rental vehicles available. Trailers are parked in every spot, including handicap parking areas. They are understaffed at peak hours.. There should be a limit in how many rentals can be returned to the same location. This is a Uhaul issue, not just this location. Would not recommend to anyone.
JAY STINE | Overall ExperienceStorage Prices are too high
Shamika Gordon | First ImpressionsWhen I booked the uhaul, I called and told the person in the phone I need a uhaul big enough for about 8 boxes and a queen sized bed and a desk. She suggested this size and the size of my space is too small. I had to squeeze my things in the space and I really wish she didn’t set me up for such a small storage unit.
Nicole Nugent | Online Move InThe loading docks were used for parking Uhaul Trucks. The day we moved out of our 10by10 and 10by 15 we had paid for labor for three people and we had to walk everything out to the parking lot and it took at least an extra hour at 225 dollars an hour because we couldn’t get to the docks. Dennis Smith unit 2029 and 2034
Dennis Smith | Overall ExperienceI have used U-Haul many times and have had a great experience each time. Online renting is really fast and efficient.
VANESSA PANICCIA | Online Move InMove in was very simple and easy. Everything you needed was available, which made packing the storage unit quick and convenient! I have to call to check in because I changed my reservation multiple time but other than that my experience was great! Ms. Nona is very helpful and knows exactly what to do to care for her customers. She’s amazing!
Gabrielle Farquharson | First ImpressionsHad a little difficulty accessing facility after hours but was given help figuring it out. Excellent office staff service and support.
Lissaette Villanueve | First ImpressionsThanks!
Stephanie Walsh | First ImpressionsExcellent service from staff especially John thank you
ELBA FRANCOIS | First ImpressionsAugust @ the front office was very knowledgeable, friendly, efficient and professional from beginning to end.
Trisha Sutherland | Overall ExperienceEveryone was extremely helpful! This was my first time using a storage unit and I was pleasantly surprised fitting a 5 foot dresser, queen sized bed frame, queen sized mattress, and my closet of clothes in a 5x5! More space than expected! 10 out of 10 would recommend!
HUGH MASON | First ImpressionsI am thrilled with the cleanliness and upkeep of the the indoor climate controlled storage area. I entrusted my possessions to the Uhaul storage on Semoran Blvd. in Orlando for a full year contained in a variety of storage systems (trunks, plastic bins, cardboard boxes, plastic bags, and suitcases). Upon move out, I did not find ONE bug or trace of pests while moving or unpacking. It was very impressive and I was gratefully pleased. Even upon doing the final sweep of the unit, there were zero traces of pests found. Amazing! Thank you for maintaining such clean and safe storage during my transition. I was able to transport and unload with confidence. The BEST storage location I have encountered to date over the span of multiple moves over the years.
Roxanne Bellamy | Overall ExperienceI have been using storage at thus UHaul for four years. The facility is clean and secure. The staff is friendly and helpful. The only critical comment is that this facility gets very busy. There can be a long wait at times.
PATRICIA WALDO | First ImpressionsEvery experience I've had with this location since I first moved to Orlando in 2005 has been great. The staff are all friendly, helpful, and always go the extra mile in my experience.
Shannon Lacy | First ImpressionsThe unit door occasionally malfunctioned
dee modest | Overall ExperienceOwner was helpful and friendly.
CASEY MERCADO | First ImpressionsAwesome customer service. Very helpful and informative staff.
Janet Crow | First ImpressionsThe two employees working the cash register in the morning on Sunday June 20th were phenomenal. I wish I’d written down their names. Eager to please and knowledgeable. I look forward to the rest of my lease at U-Haul.
Jeffrey Keene | Online Move InI started the facility at $100 per month and is it steadily increased as I was ready to leave it was getting up to $150 a month I believe this is really a little excessive
FREDRICK WICKS | Overall ExperienceThe person who waited on me was great—courteous and friendly.
Pattii Waldo | First ImpressionsThe guy who came out to tell us about storage was polite and friendly. The directions on how to get to unit was confusing. I got lost and I’m a math and science teacher. Need to be more clear. Maybe you should highlight for customer and explain more in detailed. I felt rushed with the directions on how to navigate how to get to room. Suggestion #2- When you walk in initially there is a girl that does not check in or out. So she informs you someone will be with you. The wait for some one was to long. The first person that we see was Tiffany Bennett. She look super tired She didn’t say hello, welcome. Her greeting was none existent. She was very unpleasant. I can understand her demeanor since she was outside in 100 degree weather. Anyway we deserve great customer service. The only reason she began to be nice is when she realizes we return van at wrong location and she didn’t have to do any work. Either your employees are are over worked or they they hate their jobs
Sherraine Grece | Online Move InToo expensive and no alerts for due date , I almost loose my belongings.
CHRISTINE RIVERA | Overall ExperienceVery clean facility.
Dan Dougherty | First ImpressionsGreat experience and we experienced no issues. The staff were very timely in closing our unit out and we appreciate the excellent service level.
john bishop | Overall ExperienceVery friendly and helpful staff. Great experience moving my stuff in the storage.
Cynthia Cason | First ImpressionsVery good experience all around.
Dale Mankamyer | First ImpressionsYou guys were very accommodating thanks I shall be utilizing your services in the ne’er future
RONALD HART | First ImpressionsH̶e̶ w̶a̶s̶ v̶e̶r̶y̶ h̶e̶l̶p̶f̶u̶l̶. E̶x̶c̶e̶l̶l̶e̶n̶t̶ j̶o̶b̶.
CHRISTINE RIVERA | First ImpressionsExcellent staff!
tiiyaisha thomas | First ImpressionsMás empleados para servicio al cliente
Evelyn Cruz | Overall ExperienceThe extra space I needed was safe, secure, and conditioned so that my stored items were well preserved. Thought I would only need it for a few months but the convenience had me use it longer. Great place to hide Christmas and Birthday presents!
TREY SISK | Overall ExperienceStaff was very friendly and efficient and helpful
Louisa Milic | Overall ExperienceJorge was very helpful.
Margaret Williams | First ImpressionsWendall and his team is outstanding! Thanks David C.
Z David Csanyi | Overall ExperienceExperience was fine--until on 8/18/2020 my credit card was charged $212.60 (an additional month's storage) two days AFTER the unit was emptied, cleaned out, and a face-to-face return to inventory completed at the front office. Today is 8/24/2020 and yet, after a second face-to-face office visit, I'm still waiting for a full credit/charge back to my card--a process that takes less than 5 minutes. A billing error is understandable, but failure to provide a prompt refund is intolerable. Forcing me to become an unwilling money lender turned what would have been a 5* rating into 2*.
Jeffrey Cashatt | Overall ExperienceNot often do I rate a business at this level. Wendell Pickett and staff are an asset to Uhaul. We have been a storage (4 units) and truck renter (will continue) for 4 years! You could have a better team. As a business owner I would use their facility as a training ground for potential managers. 6 Stars!
DAN JEANCOLA | Overall ExperienceGreat service but mos importantly great people. I recommend them and I will continue using them every time I can.
Emmanuel Reyes | Overall ExperienceWendell was consistent with all employees, his standards were high! His crew followed suit and was the best group of people I have ever worked with as a customer. The entire group valued the customer. A personal a professional thanks for these guys in this location! Steve and Mary
Steven Sprague | Overall ExperienceGreat service
Carlos Saavedra | Overall ExperienceWendyl and staff are great genuine peope very patient
Christopher Taylor | Overall ExperienceThis U Haul facility is excellent in every way. I just moved my belongings out after 8 years with not one bug and no dust! The floor outside and inside my unit was spotless! All employees over my 8 years there were very friendly and knowledgeable. I would highly recommend this location to anyone.
BRIAN HINKEN | Overall ExperienceDion was extremely helpful and went the extra mile To make sure I had everything I needed. All of the workers were very pleasant and very helpful What a great experience!!!!! Beth
Beth Barefoot | First ImpressionsVery Friendly and Knowledgeable staff.
Dominique Skinner | Overall ExperienceTHe card yeilded an access denied I call no answer I emailed- no response after 16 hours since phone call.. Possibly access was cut short earlier than listed on document. Arrived at 9:30 after spending exhausting day and night tryignt o relocate form another unit..that give free 24hr access- #sucks but people and owner were respectful friendly and accommodating shame this happened still no where near the worst I've seen
Christopher Taylor | First ImpressionsI checked out on my "rental due date" and the facility is trying to charge me for the month ahead
Doug Guthre | Overall ExperienceI have been a Uhaul customer for a very long time and I can tell you everyone at this location is awesome! They are professional and helpful. Moving is already a task so having people who are understanding and helpful makes that part of the process a little less stressful. I definitely recommend this location to others.
Kehana Wills | First ImpressionsGreat customer service always friendly everytime I needed to call they were very helpful
carla mitchell | Overall ExperienceWould recommend this facility highly.
KATHLEEN HEATH | Overall ExperienceThe unit leaked When it rained, despite being a “climate controlled” unit To be fair, I reported it twice to management— and they asked me to take pictures of the rain, but I Had no time to do so
Jeanne Christ | Overall ExperienceOutstanding service! Thank you
Coleen Warren-Tormey | Overall ExperienceFriendliest and most helpful staff! From the managers (Wendall and John) to all of the people at the desk I have dealt with to date, these people are a pleasure to work with!
Jeanne Christ | Overall ExperienceGreat experience! Storage facilities sure have come a long way since I last used one. Very clean and well lit.
Debbie Barnett | First ImpressionsEvery employee there that i spoke with was courteous and very helpful, both on the phone and in person!!
MAxine Salah | First ImpressionsI paid for the month of december and moved out in the middle of the month. Why do I not get any money back . Is that normal business practice to keep the money?
CHERYL DILLMAN | Overall ExperienceNeeds no impovement,
Saven Ward | Overall ExperienceGreat place to do business with
Luisa Santana | Overall ExperienceNice staff. They let me check out of my until the last day 30 minutes prior to opening. This was very helpful with my schedule. Thanks
Andrew Hill | Overall ExperienceWendell and his team were great. Facilities very well kept.
Carissa Bain | Overall ExperienceThis is the fourth time I have used services from this UHaul the staff is friendly and helpful. The staff is committed to getting customers in and out in a timely manner. I highly recommend this facil
Pattii Waldo | Overall ExperienceWendell the manager ran a wonderful well organized clean facility along with good customer service. Thank you Wendell.
Pat Padula | Overall ExperienceThe storage facility was very secure. Staff is very friendly and helpful. The hours for access were great. My only issue was the cost went up quite often. Not a place for long time storage. E
Jeri Lynn HINSON | Overall ExperienceYour counter service was spot on in customer satisfaction.
Kendall Regan | First ImpressionsThank you for your kindness. In every way, your facility was #1!
kathleen bessette | Overall ExperienceVery pleased with the facility. Met my needs for a safe clean place to store things as we cleaned out a house. Also appreciated that we could get the supplies with needed at the same time.
Gretchen Schieber | Overall ExperienceAlways feel home👍
Magalia Pacombe | First ImpressionsExcellent service!
Carissa Bain | First ImpressionsThe nicest storage facility I've ever encountered.
Christopher Heidrich | Overall Experiencewould have stayed longer, but the price went up and I found a cheaper unit/ Thanks
MICHAEL CLARK | Overall ExperienceThey were very helpful, we're new to the Orlando area. The employees helped me out as much as possible (my mom is deaf). I really appreciated it
Traci Hill | First ImpressionsEmployee was friendly and helpful. Unit was convenient and building was clean. Appreciated free carts and first month of storage free due to hurricane. Thank you!
Christian Gay | First ImpressionsGo jobs
Hector Alvarado | Overall Experienceclean, secure facility and great staff. Very friendly and helpful. Theonly other comment is they seem to have a lot of trouble with the computer payment system.
Rebecca Isaacson | First ImpressionsGreat service, great facility!
Raquel Cunningham | First ImpressionsNo problems whatsoever at the facility.
Joshua WILSON | Overall ExperienceFast check in and out
Claudette Garner | First ImpressionsI had a great experience with UHAUL.
Mena Alexandra | Overall ExperienceExcellent!😀
John Kay | First Impressions7
Natalee Rojas | Overall ExperienceAs promised. Very helpful. The staff was very nice and knowledgeable !
Mary Lynn Myers | First Impressions..
DEBORAH BARNES | Overall ExperienceQuick, courteous & accommodating
Denise Dudley | First ImpressionsGreat staff, clean location, very secure, very confident my stored items are well protected.
TREY SISK | First ImpressionsI would definitely use this facility again if I needed to move or store something. The staff was courteous and helpful anytime I needed help.
Donita Jhonson | Overall ExperienceFantastic storage facility with employees that are top notch. Thanks.
Terry Provancha | Overall ExperienceNo thanks
Felicita Rexach | Overall ExperienceFantastic experience. Wendel was extremely friendly and incredibly efficient during the entire process. I would reccomend this facility to anyone looking for a storage unit or moving truck rental.
Michael Emerson | First ImpressionsGreat moving experience! Took advantage of the free one month storage promotion as there were several large items that would not fit in new apartment. Staff and facility couldn't have been better!
LISA HUFF | Overall ExperienceGreat service!
Robert Hughes | First ImpressionsWe rented a space for over a year and the staff was always available to answer questions and professional. The storage room was clean and our belongings were kept in perfect condition.
Phyllis Ferris | Overall ExperienceI just closed out a unit after 13 years. The only thing is that I think you should pro rate the cost for the month if moving out in the middle of the month.
RICHARD WAGNER | Overall ExperienceStaff friendly willing to help with anything made move much easier thanks
Roy Jones | Overall ExperienceI would recommend this facility anytime
Yuliya Kovalskiy | Overall ExperienceI just want to commend the owner and staff at this U-Haul location. I have received nothing but exceptional service. The building was kept so clean and was conveniently located.
KATRINA JENKINS | Overall ExperienceStaff very professional
BART MOYET | Overall ExperienceEverything was great, helped reduce the stressfulness of moving.
Freddie Shoffner | Overall ExperienceThe process was fast and no waiting. The associate was very kind and knowledgeable.
Yvette Weldon | First ImpressionsVery clean and served its purpose.
Robert Marquardt | Overall ExperienceI liked the facility and the location, however the annual price hikes have become too much. As such, I moved to another climate controlled facility with a larger unit for a lower cost. Unfortunate.
HELEN STERBACH | Overall ExperienceUhaul has yet again exceeded my expectations. Thanks for making everything an easy and stress free move!!
Freddie Shoffner | ReservationThe best uhaul location I have dealt with in my 3 moves this year! Wendall and his staff were over accommodating and helpful! Go Skins!
Sherry Duvall | Overall ExperienceSimple and convenient.
Ryan Crowley | Overall ExperienceManagement is horrible
Toni Evans Brown | Overall ExperienceEveryone here is kind and helpful! Great service, great location! Thanks!
Kendall White | ReservationAfter a disasterous experience with another UHaul location, Andy (please excuse the error if incorrect) was a welcomed experience. They helped us seemlesy when we were desperate and so frustrated.
Sherry Duvall | ReservationClose, convenient, courteous
CAROL ALVES | Overall ExperienceVery helpful and friendly staff.
jacquelyn holt | Overall ExperienceAbove Average service.
Robert Cozzone | Overall ExperienceWe have used this facility off and on for several years. We have always had a very good experience.
John Classe | Overall ExperienceClean facility, the employees very helpful , secure, and safe ....Thank you ....until next time
MARTHA RODRIGUEZ | Overall ExperienceI was very impressed with the service. Samaya and the other young lady was very pleasant. When they got very busy helping me and other customer plus the phones were ringing they started very calm.
jacquelyn holt | ReservationForgot to take me out the system once I moved out the storage and tried to charge me for a full month when I been evacuated. Other than that I loved this place and the owner is very nice.
Sharania Gathers | Overall ExperienceWhile I did cancel the reservation the process did give smoothly.. Thank you
BART MOYET | ReservationAmazing customer support! The whole team at Semoran is amazing and helpful, but one employee stands out. Thank you Annette for everything. You went above and beyond!
Laura Rojas | Overall ExperienceA little pricey but safe and nice staff
Joanne Donato | Overall ExperienceThis location was great but had MANY issues with U-Haul that day.
katlyn tobey | ReservationNanette couldn't have been more pleasant to deal with. Easiest thing I've ever done.
Susan Fulop | Overall Experienceno additional comments
Rachelle Joseph | Overall ExperienceThe lady with wearing glasses in the office is very unprofessional. She demanded I show her I.d. to fix an issue with my account.
CANELIUS BROOKS | Overall ExperienceI wish you kept the climate controlled area a bit cooler.
rachel Williams | Overall ExperienceMrs. Pease was very helpful and proffessional. Mr Best was one of the best examples of outstanding customer service I have seen in a long time. Thumbs up!
Shane Law | ReservationWe were so pleased with our experience once again. We used this facility 14 years ago when moving and were happy then and even happier this time. Wendell and his team are tops in our book. High Praise
barbara rushing | Overall ExperienceI would recommend this Uhual place to everyone they were very helpful at all times.
EVELYN TORRES | Overall ExperienceConstant screw ups with our account. It got even worse when we added a second unit. Training is lacking, and communication is poor, GM was never notified so he looks at me sideways when I notify him
James Murray | Overall ExperienceSaved my life. I almost lost all my stuff out of my apartment. The crew was calm, helpful and convienent to my needs.
Dwayne Drummond | Overall ExperienceThe entire staff there was very friendly and helpful, especially Lynn Pease, who was a great help! Thank you everyone!
LUIS DUSSAN | Overall ExperienceGreat facility and staff!
FORTINO GARICA | Overall ExperienceTerrible service
Jasmine Nubin | Overall ExperienceWOULD NEVER recommend this facility to anyone, and even encouraged customers in the showroom to go elsewhere!!!! The manager Wendell is a cheat and creating some bad karma. Would love to see it hit!!
DEBRA EIERMANN | Overall Experiencerentals are always clean and in good shape
Sandra Wood | Overall ExperienceThe staff I interacted with was terrible, made mistakes, and had attitude. Moving out was huge problem, and just receiving the email to do this survey was a disaster. sent me over 130 emails! wow.
Jason Mitchell | Overall Experience