Customer Reviews for U-Haul Moving & Storage at San Mateo and Montgomery

8,630 reviews

4020 San Mateo NE   Albuquerque, NM 87110
(S Of Montgomery)

(505) 883-3833

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(505) 883-3833

4020 San Mateo NE
Albuquerque, NM 87110
(S Of Montgomery)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

All staff were extremely helpful and kind

Elizabeth Donati  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jeff Huser 
Rating:
4.0

Customer did not leave a comment.

Crystal Chesak 
Rating:
5.0

Great staff! Equipment in great shape. Will definitely rent from this location in the future. Made my move across two states easy.

Carol Menzel 
Rating:
5.0

Customer did not leave a comment.

Amos Arber 
Rating:
4.0

Customer did not leave a comment.

Stan Kieth 
Rating:
5.0

Customer did not leave a comment.

Jay Markowitz 
Rating:
5.0

Maddy was awesome--friendly, professional, all that.

Neil Barnhart 
Rating:
5.0

Customer did not leave a comment.

KELVIN HOLLY 
Rating:
3.0

I am not happy that U-haul ENCOURAGES customers to use the APP for returning vehicles, but DON'T verbalized to customers that if you do the return via the APP without any help from their staff they will BILL you $20! What a rip off!!!

Janinea Shelton 
Rating:
5.0

Keep doing a great job

Joseph Parker 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Donati  |  First Impressions 
Rating:
4.0

Customer service and availability were great! The after hours check-in didn't work correctly, it wouldn't let me make an account to return the truck.

Marcus Brinker 
Rating:
5.0

Customer did not leave a comment.

Steven Baca 
Rating:
5.0

Customer did not leave a comment.

Jacqueline Rodriguez 
Rating:
5.0

Our storage experience was great. We got a deal for a free storage with a truck rental and it really helped us out for our move! We only needed it for a couple weeks. The one downside was that there were ants in our storage unit.

Cassandra Jamieson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Gleason 
Rating:
2.0

The lady at the desk was rude and dismissive. Told us to just drop off the keys since they are backed up. Seems like she was overwhelmed with how many people were dropping off trucks. There was no parking spaces and took me a lot to get out of there since everyone was parked so close. Since our truck was on empty when we got it, we put gas in it and was told we would get a credit, but the lady at San Mateo location did not give us our credit for the gas. She just closed the ticket out much later.

Cassandra Jamieson 
Rating:
5.0

Customer did not leave a comment.

CARLOS ROYBAL 
Rating:
5.0

All the employees there were very friendly, professional. The whole was very quick and easy.

Harry Gunderson 
Rating:
5.0

Always great service

CATHERINE MARTINEZ 
Rating:
2.0

The location is great close to my house. The manager/owner is very understanding and courteous. Now the reason I had a problem I scheduled to pick up the truck at 7pm when I got there I wasn't able to scan my drivers license when going thru the U-Haul app I wasn't given the option to grant permission for location or photos I called the 24/7 and was on hold for an hour when the representative finally answered the phone they hung up so I called again and was on hold for another 30 minutes by the time I was able to speak to someone I wasn't able to click the pick up truck since it was no longer available on my screen plus my phone was going to die since there wasn't any place to charge my phone I had to walk back to my house and charge my phone then walk back to the U-Haul store call the 24/7 back and wait another 30 minutes to talk to someone I had to do this over and over until 12am and wasn't able to pick up the truck I had to wait until the store opened the next day at 7am to go pick up the truck I'm not exactly sure what needs to be done except there needs to be a way to scan your drivers license before you go to the store to pick up the truck or maybe there could be a way to video chat 24/7 so you can prove your identification It wasn't safe for a 53 year old woman to be out trying to get a U-Haul with all of the homeless and crimes going on this day in age

DANETTE TIBBIT 
Rating:
5.0

Had a great experience overall! Staff is very friendly and helpful. They answered all our questions and provided excellent customer service! Awesome staff and will use the location again. Thank you and keep up the great work!!

gerald simmons 
Rating:
5.0

Customer did not leave a comment.

Rick De La Rosa 
Rating:
5.0

The young man was particularly knowledgeable and friendly.

Tanya Greene 
Rating:
5.0

Customer did not leave a comment.

Becky Olinger 
Rating:
5.0

Customer did not leave a comment.

ROBERT HERSH-GEER 
Rating:
5.0

Customer did not leave a comment.

john miller 
Rating:
5.0

Customer did not leave a comment.

Jorja Lacoss 
Rating:
5.0

Excellent Customer Service

William Balkins 
Rating:
5.0

Customer did not leave a comment.

Patrick Murphy 
Rating:
5.0

Customer did not leave a comment.

Peter Dionisopoulos 
Rating:
5.0

I would say having a pdf map layout to your unit would help. Everything else was so amazing! It was quick and easy to check in and we loved the carts. Really impressed with this storage facility

Cassandra Jamieson  |  Online Move In 
Rating:
5.0

Alex & associates were knowledgeable, professional & prompt with customer support. Excellent staff ….

William Balkins 
Rating:
5.0

Quick and easy

Donald Tate 
Rating:
4.0

Customer did not leave a comment.

Whitney Casas 
Rating:
5.0

Customer did not leave a comment.

Robert ROCHA 
Rating:
5.0

Customer did not leave a comment.

Joe Sievert 
Rating:
5.0

Everyone’s always been friendly and helpful anytime I need an extension it has never been a problem. Staff is excellent. Every time I call takes a little while to answer the phone but they usually get to me when I thank you all for being there and working with me and I hope to have a place there for a long time. God bless all of you.

dale williams  |  First Impressions 
Rating:
5.0

Excellent Customer Service

William Balkins 
Rating:
3.0

Customer did not leave a comment.

Shane Rodriguez 
Rating:
3.0

Pick up was perfect. However, dropoff was another thing. After waiting over 10 minutes in the designated area and having staff walk by and ignore me I went into the store to discover 3 staff members to busy talking about personal things. When I let the female staff member know that I was waiting to return my rental she was rude and unhelpful.

Smith Frederick 
Rating:
5.0

Great job!

RODNEY COWLES 
Rating:
4.0

Customer did not leave a comment.

Jazmine Vargas 
Rating:
1.0

Listen and provide the best customer service possible. Don't inform customers that you will note an account regarding an extension and not do anything about their request. Had Uhaul calling me and treating me like convict due to a rep not noting my account.

Victoria Urvanejo 
Rating:
5.0

Ms Karina Lueras corrected a slight discrepancy on my final bill promptly with no hassle. Great customer service and clean truck.. Will definitely come back to this location.

Hipolito Clemena 
Rating:
5.0

Nothing. The guys working when I picked up the trailer were awesome, helpful and great. Thanks

Ernest Cunningham 
Rating:
5.0

Customer did not leave a comment.

Mahala Armijo 
Rating:
5.0

Customer did not leave a comment.

Cynthia PeaseBabel 
Rating:
5.0

Malia was wonderful to work with! A*****

Jennifer Winston 
Rating:
5.0

Customer did not leave a comment.

Amy Russell 
Rating:
5.0

The customer service was outstanding. The gentleman that helped the at the register when getting my truck was beyond helpful and friendly. That same gentleman happened to be the one that did the return for me as well. He was so polite and helpful. I would recommend this location on his customer service alone.

Samantha Collins 
Rating:
1.0

I always have problems with this location. I try to schedule equipment rental in other locations but unfortunately their inventory is always short. The staff in this location is always defensive and try to take advantage of any little thing to up charge the customer. My other problem with this location is the delay to check in and drive away with the rental equipment. There is always something in the trailer that needs to be replaced, a strap, light, etc. Any other location that I rent, I’m in and out within 10-15 minutes and even faster to check out. The lady that answers the phone is kind of rude too. I’m about to start using Penske or even those trailers for rent on Facebook Marketplace.

Carlos Alvez 
Rating:
4.0

Customer did not leave a comment.

Colin Baker 
Rating:
5.0

Customer did not leave a comment.

Leslie Jiron 
Rating:
5.0

Customer did not leave a comment.

David Frenton 
Rating:
4.0

Customer did not leave a comment.

Ruben Cdebaca 
Rating:
5.0

Customer did not leave a comment.

Jasmine Lejeune 
Rating:
5.0

Everything went well. Only thing is that I wish we could have picked up the U-Haul at 8 instead of 9.

Jessica Salazar 
Rating:
5.0

Customer did not leave a comment.

Daniel Clay 
Rating:
5.0

Customer did not leave a comment.

Patrick Mihan 
Rating:
5.0

Keep the employees I worked with! They are a valuable assett to your business !

Dana Nelson 
Rating:
5.0

Professionally assisted with a turn in of the U-Haul

MICHAEL CORDOVA 
Rating:
5.0

Customer did not leave a comment.

Robert Moreno 
Rating:
5.0

Great spot. Good signage. I did have to go in to get help when the sign said just to wait, but turns out there was only one employee I could see so I don't fault him for that. He had me on my way in a jiffy and was very nice.

Ashleigh Chesnut 
Rating:
5.0

He was quick to help us and we were on our way within a short amount of time, which was great.

Erika Shaw 
Rating:
5.0

Na

Eni Ofong 
Rating:
5.0

Customer did not leave a comment.

Thomas Miles Miles 
Rating:
5.0

Great customer service. 👍

Arnoldo Flores Trujillo 
Rating:
5.0

Staff was courteous and helpful

Mark Urbane 
Rating:
5.0

Customer did not leave a comment.

Vincent Lopez 
Rating:
4.0

Rented from here a few times and I feel they do a great job but seem a bit understaffed. Still, good customer service.

Korrina Donald 
Rating:
5.0

Customer did not leave a comment.

TIM HASSELBACH 
Rating:
5.0

Customer did not leave a comment.

TIM HASSELBACH 
Rating:
5.0

Customer did not leave a comment.

Eric Ekblad 
Rating:
5.0

Everyone was really nice. It was 3 hours exactly for installation. Very happy with the customer service and installation.

THERESA Nelson 
Rating:
5.0

Customer did not leave a comment.

ANGELA HAWTHORN 
Rating:
5.0

Customer did not leave a comment.

Lang Ha Pham 
Rating:
5.0

Jesse was amazing. Quick and efficient..

PAMELA LUNA 
Rating:
5.0

Customer did not leave a comment.

Kaylyn Acree 
Rating:
5.0

Customer did not leave a comment.

Daniel Vrooman 
Rating:
5.0

Customer did not leave a comment.

helen torres  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gordon Reeves 
Rating:
5.0

Customer did not leave a comment.

CHARLES SEIDL 
Rating:
5.0

The trailer I rented was perfect for the long distance travel ! And the service was friendly and they were willing to help!

Steve Tollardo 
Rating:
5.0

Everything went great, the transaction, the pick up and dropping off, very easy

Kirk Heldreth 
Rating:
5.0

I was over 30 minutes late and your staff was more than happy to accommodate me. Such and easy and simple process too. Thank you very much for all your help.

Jared Smith 
Rating:
5.0

Customer did not leave a comment.

TAOFIKI ADEBAYO SALIYU 
Rating:
5.0

This location has excellent service! They contacted me for the possibility to pick my 20’ truck up early to be better prepared to start our moving day off right. We did get it early but unfortunately it was vandalized in our hotel parking area. Despite this unfortunate experience, they helped us get through it & switched another 20’ truck reservation around to reserve & provide another truck on the day! Despite the towing of the first truck delays & police reports, etc…we were able to successfully stay on track and complete our move. Thank you very much for your outstanding service! It was immensely helpful and instrumental in saving our moving experience! Well done and sincerest thanks for all the extra effort!

shawn sylvester 
Rating:
5.0

I really don't know of anything, everyone was great and knew what they were doing.

Kirk Heldreth 
Rating:
4.0

Nothing. Everything was great.

Jody Doster 
Rating:
5.0

Customer did not leave a comment.

Sheree Taylor  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Jensen 
Rating:
5.0

Customer did not leave a comment.

Derek Apodaca 
Rating:
5.0

Customer did not leave a comment.

Rosa Sneed 
Rating:
5.0

Perhaps a small customer waiting area with a few chairs?

Richard Hinton 
Rating:
1.0

Trashed my belongings

Jake Mays 
Rating:
5.0

The team there was very helpful and very friendly

Erika Reid 
Rating:
5.0

It was perfect

Gary Peterson 
Rating:
5.0

The Man, who unhooked our trailer was quick and very friendly. We are out in no time at all. Thanks.

Bill Polnaszek 
Rating:
5.0

Customer did not leave a comment.

Jan Forfang 
Rating:
5.0

Customer did not leave a comment.

David Wang 
Rating:
5.0

I rented a car hauler, experience was good, easy process, friendly and professional staff. I would recommend this location.

Michael Bulger 
Rating:
5.0

Customer service was great 😊

Chelsie Brown 
Rating:
5.0

Customer did not leave a comment.

William Balkins 
Rating:
1.0

Saying I damaged the door …. Asked for the photos of before.. would not show me .. rented plenty of times before .. will never go back … also first time renting at that location… should have known .. cell 857-312-4381 … extremely shady workers

Richard blanco 
Rating:
5.0

Customer did not leave a comment.

Jessica Stevens 
Rating:
5.0

Customer did not leave a comment.

Natalie Jackson  |  Overall Experience 
Rating:
4.0

Great staff specially, Jesse!! great specially Jessie

ISABEL LOPEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Joy Lynn Hertz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAYMOND D SHAW  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Staley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Robert Hawkins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberta Duboice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Delilah baca  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul Gard  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheree Taylor  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ann Marie Anderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

giovanni catanach  |  Overall Experience 
Rating:
5.0

Above and beyond helpful in every way! Thank you for making my move less hectic!!

JODIanne LOYD  |  First Impressions 
Rating:
4.0

The U-Haul in Socorro was horrible and she even threatened to call the police so I went to Albuquerque.

Jerry Edwards  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Bonas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kristina Stafford  |  Online Move In 
Rating:
1.0

i want my money back now. not 3-5 business days. you people are theives. do the world a favor and go out of business and be forgotten.

Clayton Gonzalez  |  Overall Experience 
Rating:
4.0

Thanks for taking care of my stuff. Boyd

BOYD CADDELL  |  Overall Experience 
Rating:
5.0

Awesome customer service

Alvino Vigil  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HERMAN R sanchez  |  Overall Experience 
Rating:
5.0

TY for being here when I need your help.

janet tushka  |  First Impressions 
Rating:
1.0

You don't pro rate, so even for a few days we have to pay short of month for a full month and don't get the difference back

Ryan snell  |  Overall Experience 
Rating:
5.0

I was in a very tough spot with my moving and storage dilemma and tour staff went above and beyond to help me get the space and truck I needed for a price that did not leave struggling I would like to thank them again from me and my family. Thank you guys 😊

laurent dockery  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JASUN PRITCHARD  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Shirley Damron  |  First Impressions 
Rating:
1.0

The staff was friendly, but unable to find video of theft from my unit. A matris was stollen among other smaller items. How are you not able to find it? Non reversible bolts were placed around door frame after I pointed out screws as possible vulnerability. I talked to randy about the sliding doors that she kept open to the storage. She felt that she would be able to watch. At the end of the day I paid a lot of money for secure storage and things where stollen. Nobody prosecuted. No video. I could not be anymore disappointed.

Rory Noel  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ceasar Romero  |  First Impressions 
Rating:
5.0

I always receive great service here, so I moved my storage space to this facility. Owners and staff are all involved and helpful. Great experiences keep me coming back!

Daniel Hyman  |  First Impressions 
Rating:
5.0

Best storage experience I've had. Highly recommended!

Jacob Woolf  |  Overall Experience 
Rating:
5.0

It hasn't been a week yet but it's been good thus far. I do intend on using a storage here with uhaul even after I get situated in an apartment.

Samantha Eddingfield  |  Online Move In 
Rating:
5.0

"Thomas," the gentleman who helped my sister and I needs to be in management if he isn't already! He was courteous, professional, proficient, and quick! He was a lifesaver for us that day. We thank him for his help!!

LaMario Thompson  |  First Impressions 
Rating:
5.0

No problems. Keep up the good work!

KENT MCDONALD  |  First Impressions 
Rating:
4.0

Weird stains on some boxes and dirt but that’s expected

Aubrie Fields  |  Overall Experience 
Rating:
5.0

The owner and staff were INCREDIBLE. Highly recommend this location. They made one step of the moving process less stressful. Thank you!

Shelby Foley  |  Overall Experience 
Rating:
1.0

The hours for the storage unit were not convenient. When I tried to go to access my items during storage hours, more often than not, the doors were locked still and the employees where busy, making me wait long. That pushed my day back even more. I had to wait until it was open at 9AM just to wait even longer for them to open the doors. A lot of the times too, workers were parking in the loading areas for the storage units. Then when I was moving my items out, I found out someone was living in the storage unit down the hall and the workers were well aware of it. To top everything off, I went 3 days over my monthly date. I politely asked if I could be refunded for half of the month. The employees said probably not, but check with the manager when they are in. The next day I called the U-Haul number because my work hours don't line up with when the manager would be in. I was informed by a very nice lady (Simone) that many locations allow a grace period and she would check with that location. She checked with them and they said no. I was just looking to meet in the middle with the San Mateo location. Overall it was a horrible experience that negatively impacted my life for many days and I will never recommend anyone to use this facility.

Jordan Krystowiak  |  Overall Experience 
Rating:
5.0

This location has quick service and awesome staff who were helpful.

Carmella Kahn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

THEREZA CHEUNG  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle Schimming  |  Overall Experience 
Rating:
5.0

I had to cancel the unit. Because the price went up.

Aliza Gonzales  |  Overall Experience 
Rating:
5.0

Staffs couldn't be more helpful the process went smoothly. Glad I chose U-haul.

betty-jane jones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelby Foley  |  First Impressions 
Rating:
4.0

The location of my storage space was a bit too far from the motion detection for the lights which required me to walk further down the hall in order to get the lights on to see inside the unit. Other than that minor lighting issue the facility and employees were all wonderful.

Ryan Ahrens  |  Overall Experience 
Rating:
2.0

The Manager was RUDE... This was the worst service ever.. I wont be using Uhaul Storage there Again..

Felicia Saiz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto Gonzales  |  Overall Experience 
Rating:
4.0

Helpful and friendly staff.

Steven Ulibarri  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harold Yturbe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Maren Dalton  |  Overall Experience 
Rating:
5.0

Very kind people who work there

Alan Gallardo  |  Overall Experience 
Rating:
5.0

Just happy with all that they offered.

THOMAS RODRIGUEZ  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ERICA ALLEN  |  Overall Experience 
Rating:
5.0

My husband were so grateful for each and every customer service representative/ employee that helped us. We had a horrible, unprofessional experience with the Rio Rancho staff and were Beyond impressed with the knowledge, Efficiency and professional manner in which the San Mateo branch provided us with, We only needed our unit for a month and a few days and rented a truck. We both work and have busy lives and they made every interactions so quick, and easy. THANK YOU!!! I HIGHLY RECOMMEND them. Great job, We appreciate you, Annette and Tony

annette gutierrez  |  Overall Experience 
Rating:
5.0

Everyone was amazingly helpful! Thank you!

Sharon Hayes  |  First Impressions 
Rating:
5.0

thank you for taking care of my stuff

Kitaka Keambiroiro  |  Overall Experience 
Rating:
5.0

Very nice. Thanks for the help.

Robert Posner  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Latasha Moore  |  Overall Experience 
Rating:
1.0

I didn't get a storage unit because it was none of those things. The people were rude and I will never use uhaul again. Period

Richard Burns  |  Overall Experience 
Rating:
5.0

I truly felt my belongings were in a safe environment.

Leonard Shephard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

annette gutierrez  |  First Impressions 
Rating:
2.0

When making reservations I was told I would get a lower level storage and when I got there I was told it was on second level and none were available on first floor. That they were all reserved. Even though I made reservations. I also registered online but when I got to the store I had to register again.

Rosa Perez  |  First Impressions 
Rating:
1.0

The employee manager brings kids to work, are extremely unprofessional and unhelpful. I’ll never work with U-Haul again or recommend it to anyone. It’s dirty and homeless people loitering in the lot.

angelika mueller-galbraith  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny Swisher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Daniel Gonzales  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Alice Castell  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

Nicole Karr  |  First Impressions 
Rating:
4.0

We encountered a couple of hiccups during our time there. First, the clerk who checked us in was unable to program an access control card so instead had us pick a pin code. Not a big issue until 6 weeks into the rental period when we were confronted by a female employee who we had not encountered before who admonished us for failing to swipe the card reader or use the pin code.. Once the situation was explained she provided an access card. The second glitch came when 2 weeks into the rental period we were surprised to find we were locked and tagged out of the space due to an unapproved padlock that was against their policy. Again, I explained that at check in I told the clerk I had my own lock that secured the rented Uhaul trailer during the trip out. At no time did she ask to see my lock or explain about their padlock policy. A policy approved lock was provided and our space was freed up for use. Finally, big time kudos to Andrea R. She is a most professional, competent and friendly individual. She should be considered an asset to your company. Give that girl a raise! Overall, we were very happy with the facility and our experiences there. I would not hesitate to use them again or recommend them to others. Nice job people.

MICHAELLEONARD MAY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anenike Rias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Leonard Shephard  |  First Impressions 
Rating:
4.0

Good people to deal with

CHARLES KELLEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Thuy Sierra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Britania Mcnab  |  Overall Experience 
Rating:
5.0

Facility is very nice and has many things for sale that all U-Haul locations do not. Staff were very friendly. Only thing is I wish there would have been more information provided about the storage facilities as I have never used u-haul before. The door to the loading/unloading does not work unless you ask an employee to unlock it, and the afterhours entrance is on the side of the building and we did not find it until searching for quite some time. When we called the number for help for after hours no one answered, and the page buttons on the entry box no one ever answered.

Thuy Sierra  |  First Impressions 
Rating:
5.0

I needed climate-controlled storage, and they were right on it. Staff were great. Freight elevator difficult to use/open and close doors. BUT: they were almost twice as much as similar storage in Arizona, and eventually I had to squeeze my artwork into spare corners of my home instead of the $140 a month I was paying.

Gwen Ethelbah  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sherly Olivas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dominika Hoffmann  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vanessa Brown  |  Overall Experience 
Rating:
4.0

Upon our arrival the ladies manning the counter were friendly and helpful in determining the proper size unit needed to store our stuff. The explanation of the storage unit rental and access was detailed and easy to understand. We were shown the courtesy carts to off-load our items and offered us water during our time there. All had a very positive, accommodating attitude and a pretty good sense of humor. Keep up the good work.

MICHAELLEONARD MAY  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Riannan Fitzjerall  |  First Impressions 
Rating:
4.0

It would have been Excellent but the storage I reserve was not available at all I was pretty upset about it. But Alizè and Josh were extremely helpful and made up for that with their great service!!! Kudos to them and excellent customer service they provided.

JOHN GURULE  |  First Impressions 
Rating:
4.0

My only complaint was the lights usually were not working in the section where my unit was. Staff very friendly and helpful. Also generous terms for the rental; many storage facilities require 10 or 20 days' notice but I only had to vacate before rent was due.

LAUREN EMES  |  Overall Experience 
Rating:
5.0

Take care! :)

Aubrie Fields  |  First Impressions 
Rating:
5.0

Zero issues. Staff was extremely friendly & willing to help. Made my move into ABQ so easy. Thanks guys. :)

KiAndra Brown  |  Overall Experience 
Rating:
5.0

Everyone at this location were wonderful!

ryan sanchez  |  Overall Experience 
Rating:
1.0

Horrible experience that could have been resolved with clear signage, attentive employees, and a general care of the service you provide. We were charged for an item we never received despite contesting the payment online, had a nightmare getting in after hours (zero after hours support despite providing a number), and an absolute rude checkout experience. I’m genuinely sad we chose this location for our storage and hope that maybe they were just experiencing a bad day or maybe this was a breakdown due to the pandemic / lack of qualified staff. Would absolutely not recommend your location.

Brianna Bell  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KiAndra Brown  |  First Impressions 
Rating:
5.0

THE BEST ! ! !

Bobby Lawson  |  First Impressions 
Rating:
1.0

Couldn’t access my possessions for 2 days due to doors not opening. Called GM multiple times and never got a call back or answer. Would not recommend,

Hailee Johnson  |  Online Move In 
Rating:
4.0

thank you

Laura Wike  |  Overall Experience 
Rating:
2.0

As a customer I got a key card to access my unit. Worthless. Every time I arrived, my card wouldn't work. Worse, the access panel would say welcome! You have access! Then I would wave my arms at the motion sensor door like an idiot. It wouldn't open. I had to go stand in line at the front desk. Finally someone would be available: "Oh, sorry, we have to unlock the building." What?!? Why isn't it already unlocked? Maybe this was just one day, they forgot. No. EVERY SINGLE TIME. If you're "sorry", FIX IT. STOP MAKING THE SAME MISTAKE EVERY DAY. Unlock the building so your customers can actually use their access cards!!! Never coming back. Absolutely never. Thanks and goodbye.

Paul Caskey  |  Overall Experience 
Rating:
5.0

The gentleman that assisted me secured my reservation in a 5x7 unit. He also helped me when my lick was too small, he offers me one another customer left behind. That was so above and beyond!!!! He provided me with scissors to cut the cording that was holding down my roof storage unit! He was so very helpful and generous.

Denise Penn  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RODNEY CARMONA  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Robert Ard  |  Overall Experience 
Rating:
2.0

On at least three occasions my payment was screwed up with no apology. I recently called to update my credit card for auto-pay, the associate over the phone indicated the computer system was a little delayed but the change would updated once the computer system was up and running. Fortunately, two months after not receiving the confirmation I was told I would be receiving, I decided to call to see if the payment was ever processed. The first call, I was informed that everything went through and my payment had been processed successfully. My most recent inquiry, I was told my CC had been declined. When I asked what CC was on file,the associate informed me that if a CC is declined, that information is deleted. The associate made it seem like I was at fault. My question: How do I know it wasn't a data entry error committed by Uhaul personnel? Because, I supplied that same CC information during the original call which been successfully processed on 2nd call. When I asked these questions, the associate (Patricia) was steadfast that is was my fault. The frustration in her voice was very apparent when she rudely announced, Well, I don't know what happened before but your card was declined! I did inform her that this was the same card I had used previously when I was told it was processed successfully. Now I'm being told something completely different. Rude Patricia said well I can send you the confirmation to your email. Please do, but I am still confused about what happened. Her rude response: Well, you can speak to the manager. I replied, that would be great. Well, I'll have him call you. And then she abrutly hangs up the phone. I have yet received that call from the manager or the email confirmation for the most recent payment. Based upon the history, I would be surprised if I get call in the future stating my account is in the arrears or worst yet, my belongings were auction due to non-payment.

Derwin Moore  |  First Impressions 
Rating:
5.0

Great job getting us a storage before we needed it thank you Uhaul

Joseph Sisneros  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

lesli rowan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Royce  |  Overall Experience 
Rating:
5.0

The customer service at this facility was excellent. The entire team was cordial and professional. I was greeted by name and the facility was always immaculate

Anthony Fairley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard McCarthy  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Danny Clostio  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

michael mora  |  First Impressions 
Rating:
5.0

Jason and the crew at this Uhaul were exceptional. Very flexible and accommodating as I make a move from Atlanta to Phoenix. They helped with the big and the small. Great customer service.

Anthony Fairley  |  First Impressions 
Rating:
5.0

Everyone was nice, helpful, kind, courteous, great group. Thank you.

Paula Brown  |  First Impressions 
Rating:
2.0

I saw online with my rental 1 month free storage but no way to do that online. I called and was told it had to be done in person. When I arrived I was then told the free month was only for one way trips. This wasn't explained online or when I called. So misleading. Then when I checked the vehicle out I was told "The gas tank is full, please return it that way or be charged $3+ per gallon needed". I put 19.5 miles on the truck, and it took 4.8 gallons. When I told them that would be 4 miles to the gallon (I showed them pictures of the gas pump totals) I was told it gets 10 miles to the gallon, so that's double what it should have been. The attendant then told me "Well I can't reimburse you", so I asked that it be taken off he total, which they refused. I argued with him for a while about it, and then told him to just charge it so I could leave. He walked away and I stood there for about another 5 minutes before I noticed he was cleaning the truck. I walked over and asked if we were finished and he said "Oh, yeah, we were finished earlier". Was he gonna just let me stand there all day because he was mad about me arguing about the gas costs??!! Talk about deception and crap customer service!! I'll never rent from your location again (and maybe not even Uhaul in general) with that kind of BS happening. Rude, unprofessional and the "deals" are misleading at best, and scams at worst.

ANDREW BENCOMO  |  First Impressions 
Rating:
4.0

I was a little confused about moving in based on the information in the email. Maybe I didn't read it correctly. Anyways, the girl in the office gave me a map of the facility and marked my storage unit. She was very helpful.

Kayla Kunkel  |  Online Move In 
Rating:
4.0

I had a good experience with the storage unit except it became a bit expensive!

Ramona Otero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RAMON GALLEGOS  |  First Impressions 
Rating:
5.0

Everyone was helpful an well knowledged about all products very fast pace and it was refreshing because we traveled over 20 hrs to get to NM

CHELSEA JOHNSON  |  Overall Experience 
Rating:
4.0

Overall a good experience, but there is a lingering odor in my upholstered items (one couch and one armchair) that is really unpleasant. I'm hoping they will air out and stop smelling after a while.

Adriana Garcia  |  Overall Experience 
Rating:
5.0

I honestly have no complaints. The staff is exceptionally helpful. They are the best part.

Tracy Franke  |  Overall Experience 
Rating:
5.0

Thanks for taking good care of us!

Donald Wood  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia Horneffer  |  Online Move In 
Rating:
5.0

Great customer service, very helpful and friendly.

Vicky Pratt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

mark raunser  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Norman Bechtold  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John Racette  |  Overall Experience 
Rating:
5.0

Great location, reasonable prices. Secure and climate controlled. 2 carts available to help loading. Just be aware the unit may be short, only 6' high.

Paul Caskey  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Voncia Nichols  |  Overall Experience 
Rating:
5.0

Super accommodating and flexible!

John Racette  |  First Impressions 
Rating:
5.0

All the staff was great, friendly and very helpful i will return and recommend my family and friends to them. Thank you all so much

Vicky Pratt  |  First Impressions 
Rating:
4.0

Only issue I had was connecting to WiFi. There were occasions when I needed to rent a truck to move items out of storage and tried to self service but could not conduct pick up transaction, so had to bug clerks at help desk. Otherwise I was shown the utmost courtesy and service.

John Diaz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Szalczinger  |  Overall Experience 
Rating:
5.0

..

Felicia Saiz  |  First Impressions 
Rating:
5.0

I love this place! The manager and her staff are so nice and helpful.

Sara Sabol  |  First Impressions 
Rating:
5.0

STAFF WERE AWESOME. JUST SO HELPFUL. THANK YOU

junell jones  |  First Impressions 
Rating:
5.0

All of the staff here were awesome! Multiple times they exceeded my expectations. Thanks for a great experience!

Dorothy S Dyke  |  Overall Experience 
Rating:
5.0

Thank you for taking good care of me

Donald Wood  |  First Impressions 
Rating:
5.0

Great customer service

ANDERS BACKLIN  |  Overall Experience 
Rating:
5.0

Very friendly and easy to work with. It was a pleasure storing our belongings at this facility

Devin Sydenstricker  |  Overall Experience 
Rating:
5.0

Super friendly staff, always on top of any questions myself or my wife had. Secure and spacious.

Jay Jaramillo  |  Overall Experience 
Rating:
5.0

These guys are amazing people! Super kind, patient, and helpful. Very professional.

Elan Colello  |  First Impressions 
Rating:
3.0

There is no light inside the dark storage space and it makes for hard time getting to the things stored

lydia prado  |  Overall Experience 
Rating:
5.0

Very pleased with service!

Lloyd Bell  |  First Impressions 
Rating:
5.0

Madeline was very friendly and attentive ensuring I understood the entire process.

Aaron Ridge  |  Overall Experience 
Rating:
5.0

Everything was very nice...friendly staff! Please smooth out the concrete entry way at the back entry exit door...very rough for the carts to run over. Thanks! Ed McNabb for Ron Heath

ronald heath  |  Overall Experience 
Rating:
5.0

A really nice storage facility. Clean, safe, and affordable.

Amanda Dodson  |  Overall Experience 
Rating:
5.0

Randie and Joshua are great-- very organized, efficient, friendly, and helpful. I have already recommended this location to friends who I know are moving in the recent future. Thank you!

karen Hohnstein  |  Overall Experience 
Rating:
5.0

Johnathon helped resolve my issue with storage not being reserved by 1800number . He helped relieve my anxiety.

roslyn k Pursley  |  First Impressions 
Rating:
5.0

They were professional and nice, I recommend them to the highest👍

Marva Ameko  |  First Impressions 
Rating:
5.0

Staff was very friendly courteous and helpful... Very attentive and knowledgeable.. Will definitely return in future if need to...

patricia COOPER  |  Overall Experience 
Rating:
5.0

Everyone was super! Thanks! ed

ronald heath  |  First Impressions 
Rating:
5.0

Outstanding staff, all of them always went above and beyond to help with anything I needed. First class service all the way!

Aaron Davis  |  Overall Experience 
Rating:
5.0

The staff was very helpful and efficient despite the number of customers.

James Truesdale  |  First Impressions 
Rating:
5.0

Zac helped me get a unit and gave me excellent customer service I would send my family and friends to his location. Thank you

Ray Givens  |  First Impressions 
Rating:
5.0

This is an excellent storage facility. I've rented units here twice and have been very happy with the security, cleanliness,climate control and friendly, helpful staff. I would recommend it to anyone!

ALEXA ROBERTS  |  Overall Experience 
Rating:
5.0

I had called earlier that day with some questions and the young man on the phone was so polite and helpful. Later when I saw the two men in the office, both were polite and thanked me for my business

marilyn r davis  |  Overall Experience 
Rating:
5.0

Access to my UBox was made easy by the friendly staff.

john fleishhauer  |  Overall Experience 
Rating:
1.0

Bad

Barbara Barella  |  First Impressions 
Rating:
4.0

Need more 10x10 or larger units that are tall... could not use the short ones because my main reason for storage unit was too tall to fit in them

LUKE E WILEY  |  Overall Experience 
Rating:
5.0

The staff was very helpful and extremely friendly!!!

VALERIE GURLEY  |  Overall Experience 
Rating:
5.0

We love the San Mateo location and will continue to use it for our future storage and moving needs! Thank you!

Trinity Greenwell  |  Overall Experience 
Rating:
5.0

ok

Robin Wakeland  |  Overall Experience 
Rating:
5.0

Very helpful!

Deb Iuele  |  Reservation 
Rating:
5.0

Very friendly and helpful resolving my storage needs. Thanks much.

Debbie Barnhill  |  Reservation 
Rating:
5.0

Thanks!

JONATHAN D DUECK  |  Overall Experience 
Rating:
5.0

thank you

Ralph Kelly  |  Overall Experience 
Rating:
4.0

Would use them again very helpful

LOUISE GORDON  |  Overall Experience 
Rating:
5.0

I have always utilized this location. The staff has always been professional and wonderful to work with regardless if it was renting or storing. I will highly recommend this location.

CATHERINE M MARTINEZ  |  Overall Experience 
Rating:
5.0

These guys were very friendly and helpful!

Mary Froment  |  Overall Experience 
Rating:
5.0

The staff was very helpful and attentive. They made it pretty convenient for me.

Zachary Bergstedt  |  Overall Experience 
Rating:
5.0

In our 3 years of having the unit everyone was always very helpful and nice. Thank you!

THOMAS C DEMOSS  |  Overall Experience 
Rating:
5.0

Great Staff!

John Geruntho  |  Overall Experience 
Rating:
5.0

Thank you for great customer service and great facilities.

patricia martinez  |  Overall Experience 
Rating:
1.0

I cancelled that reservation over a month ago and was assured it had been cancelled by corporate along with the rental. So, what is going on. The new system doesn’t work and is a nightmare.

Tina Kulinovich  |  Reservation 
Rating:
5.0

Thank-you for sending an e-mail each month.

edward gabrys  |  Overall Experience 
Rating:
5.0

Good

jose chavez  |  Overall Experience 
Rating:
4.0

The Staff went out of their way to assist me. But your limited comments will not get across how your employee helped me when your outside company that unloads a truck was rude and unprofessional.

Barbara Julius  |  Overall Experience 
Rating:
1.0

The manager, Eric tried to charge me for another month. $140.00. Over a one day error. Even though I was given the wrong day to be out when I called in. He hung up on me when I tried to reason.

Gilbert Herrera  |  Overall Experience 
Rating:
2.0

No matter what facility I dealt with, the UHaul experience left a lot to be desired in terms of general knowledge or accuracy. I will be hard pressed to use this company again.

AMY SHEFFIELD  |  Overall Experience 
Rating:
5.0

Excellent customer service!

Abelina Valdez  |  Overall Experience 
No reviews have been submitted for this location.

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