Customer Reviews for U-Haul Moving & Storage at Sample and Powerline

3,758 reviews

2150 W Sample Rd   Pompano Beach, FL 33073

(954) 946-3711

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(954) 946-3711

2150 W Sample Rd
Pompano Beach, FL 33073

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane exchange
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Not friendly at counter

Llubitza P. 
Rating:
5.0

The van is losing its rear end. Sounds like the transmission or somethings gonna go forward.

William C. 
Rating:
5.0

Professional staff made sure I was checked out quickly and efficiently . Some of the car transports looked newer while others appeared very old. It did look like all the car transporters were well maintained. Overall great experience. Will use this location again in the future

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Carla C. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY E. 
Rating:
5.0

Unfortunately, despite a rdv taken weeks aga, the Andrew's facility canceled my installation when I showed up. Fortunately the Sample facility accepted to do the work the same morning and did what seems to be a #1 job. I hope that my 5x8 closed trailer rental for March 24th will work better..

Pierre B. 
Rating:
5.0

Customer support was friendly and helpful, which made my experience great.

Eric M. 
Rating:
4.0

Customer did not leave a comment.

STEPHEN E. 
Rating:
5.0

Nothing, great job

Ronald A. 
Rating:
5.0

Nothing your service was excellent 👌

HANNA S. 
Rating:
5.0

Great and helpful

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

BRUCE H. 
Rating:
5.0

Customer did not leave a comment.

Harley N. 
Rating:
1.0

Ordered a 26ft and came at 7 a.m. for my appointment and had to wait till 9 a.m. just to find out the 26th wouldn't be available to me.

Lizzie S. 
Rating:
5.0

Everyone for the most part are nice ….. guys outside need to smile more they always look miserable and not very happy….. JMO

David G. 
Rating:
5.0

From reservation, to pickup to drop off - every employee was friendly and truly interested in providing excellent service!

Helen S. 
Rating:
5.0

.....

jean F. 
Rating:
5.0

Everyone was so nice! There was two gentlemen and a young woman who helped us. Highly recommend this location.

michael W. 
Rating:
4.0

Customer did not leave a comment.

Christine P. 
Rating:
5.0

Customer did not leave a comment.

John D. 
Rating:
5.0

Customer did not leave a comment.

Alain C. 
Rating:
5.0

Good friendly service

Lorraine S. 
Rating:
5.0

Customer did not leave a comment.

Jannette L. 
Rating:
5.0

Customer did not leave a comment.

Boris M. 
Rating:
5.0

Customer did not leave a comment.

Anthony C. 
Rating:
5.0

Customer did not leave a comment.

carla b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Wendy M. 
Rating:
1.0

She gave me the wrong truck I only need a small one,only had 4 chairs an 3 livingroom tables I told her the $19 truck,I didn't rely until they charge me after 4 hours returned

MATTIE V. 
Rating:
5.0

Customer did not leave a comment.

Carmen C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marion R. 
Rating:
5.0

Customer did not leave a comment.

Amanda V. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Robert G. 
Rating:
1.0

Nothing but nightmares from the beginning. Ending in disaster.

DONIELLE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexey G. 
Rating:
3.0

Hello, that storage always take care of me. Only problem I had was, the workers was late to open this location at 7:30 A.M like it was stated on the hourly schedule. Other than that everything was good thank you!

Demetrius T. 
Rating:
5.0

The whole process was great!! I walked in and left with the truck within a few minutes. thank you so much!!

Jose R. 
Rating:
4.0

Customer did not leave a comment.

Annick T. 
Rating:
4.0

Customer did not leave a comment.

Scott P. 
Rating:
5.0

Customer did not leave a comment.

Eliane S. 
Rating:
1.0

Female attendant who i met when i picked up the trailer has absolutely no customer service skills… When i returned the trailer, a worker from the warehouse was in the store, behind the counter and cussing b/c there wasnt enough help to assist customers. Where is your Sr mgt ? Worst display of service/oversight ive ever seen in 35 years of business myself. You all should be ashamed u are dragging the good name of Uhaul through the mud with this poorly managed location.

ROBERT T. 
Rating:
5.0

The experience was good!

Mariela F. 
Rating:
5.0

Customer did not leave a comment.

luis M. 
Rating:
3.0

Owner friendly and technician who helped with stuck stay

David M. 
Rating:
5.0

Customer did not leave a comment.

Charles T. 
Rating:
1.0

I was treated very poorly by the customer representative with the name of carla.

Getnet Y. 
Rating:
5.0

Customer did not leave a comment.

Rodolpho C. 
Rating:
5.0

Customer did not leave a comment.

Diana G. 
Rating:
4.0

Wash the exterior of the vehicle

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Steven R.  |  Online Move In 
Rating:
5.0

Great service

Thomas C. 
Rating:
5.0

Customer did not leave a comment.

CONSUELO A. 
Rating:
5.0

Customer did not leave a comment.

sierra J. 
Rating:
3.0

Customer service was terrible. Girl on the phone while checking me in and couldn't tell if she was talking to me or some one on her phone. When I brought the truck back I was told I parked I. The wrong spot. He pointed to the next lane over. I had to drive around the building to move the truck 10ft over in a parking lot.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

frank P. 
Rating:
4.0

Everything was good except the price tis is why I left because it's too expensive

angel c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Malisia B. 
Rating:
5.0

i was in a jam and needed a truck immediately. i reserved over the phone drove to the sight and was in out in less than 15min. The staff gave clear instructions on how to drop off. my experience has me rethinking about buying a truck.

Thor L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas R. 
Rating:
5.0

Clean and well organized with friendly people who care for the customer.

Jeffrey E. 
Rating:
5.0

Everyone I dealt with at U-Haul was fantastic! U-Boxes were a fantastic way to move

Balu S. 
Rating:
4.0

Customer did not leave a comment.

Arthur R. 
Rating:
3.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Eric E. 
Rating:
5.0

Customer did not leave a comment.

Jacquelyn K.  |  Overall Experience 
Rating:
3.0

This location is good. I have an issue with uhauls "system" When I booked I chose a location less than a mile away and I booked atleast 2weeks ahead. My reservation was confirmed and then I received a text that my pick up location was 20miles away. I called and they got me a truck at a closer location. Still 12 miles away. If I book a reservation 2 weeks out at a specific location that specific truck should be delivered to that location. It's ridiculous that I pass 3 uhaul places on the way to the one I have to pick up at. Also the drop off location. I had a one way reservation. To drop at the closest uhaul to my destination cost $60 more than driving 10 miles out of my way to return at an alternate location. This make zero sense but I did it because it was cheaper. The truck was fine the people were nice. I just don't like the poorly planned logistics

Adam C. 
Rating:
5.0

Customer did not leave a comment.

JOSE K. 
Rating:
5.0

Customer did not leave a comment.

Stephanie M. 
Rating:
5.0

Customer did not leave a comment.

MIke H. 
Rating:
5.0

be sure they get their receipts. I haven't received my receipt by email as of yet.

bill M. 
Rating:
3.0

Not the owner, but the other counter agent was rude, not customer friendly at all.

Matthew B. 
Rating:
4.0

One important comment: in almost all of my times of U-Haul rental, the real mileage on the vehicle pickup is 1 or 2 miles more than on paper, and real fuel level is a little bit lower than shown on U-Haul paper. I corrected it couple of times returning back to the U-Haul desk during check out, but stopped doing it, as often do not have time for that staying again in line or to use app in check outs.

Ilya P. 
Rating:
5.0

Ac was not cold

ONKAR P. 
Rating:
5.0

Customer did not leave a comment.

Saimonton L. 
Rating:
5.0

Staff was very helpful and courteous

Scott P. 
Rating:
5.0

Everything was fine and the service was great

darrel B. 
Rating:
5.0

Customer did not leave a comment.

Jamie M. 
Rating:
5.0

Helpful staff, timely service

Daniel M. 
Rating:
5.0

Bladd and his team, Orville, Ronald, Worly, Rashawn, and Shakia were phenomenal from start to finish. All my questions were carefully explained and answered to ensure understanding. Thank you very much for a job well done.

debbie T. 
Rating:
5.0

Customer did not leave a comment.

Chris W. 
Rating:
4.0

Customer did not leave a comment.

Jared B. 
Rating:
5.0

Very good service

Robert L. 
Rating:
5.0

came after it was closed. Called ahead and they instructed me what to do.

Robert S. 
Rating:
2.0

The hitch tech was fine. No issues there. Front counter service was horrible. Bad scheduling. Made first appointment at the East sample road location. They called the Poweline location to set up. Went and said they didn't have a tech. So rescheduled with a rep from Powerline. Recd a text and email giving time as 10am. Kept appointment. When I showed up said it was for 1130. I had a text that said 10am the staff had major attitude and put the blame on me that I made a mistake I had the time correct via the text and email. Not only was the staff incompetent, but rude and did not accept responsibility for their mistakes.

WILLIAM H. 
Rating:
5.0

Customer did not leave a comment.

Diana B. 
Rating:
5.0

Customer did not leave a comment.

Patrick L. 
Rating:
2.0

After being sent to the wrong location we called the number on my receipt upon returning the rental. She was very nice and told us where the actual location was to return it. It was only 6 miles away but they closed in 10 minutes. It was rented for 5 days and I dropped it in the lot on the third day. The lady told us she talked to the drop off manager and they would wait to check the trailer off and I would get the two days refunded. We got there 2 minutes after their closing time and no one was there. The lady then told us where to take it on their lot and go ahead and drop it off and it would still be credited,but the drop off location waited the next 2 days before they recorded my drop off and emailed my receipt

shane B. 
Rating:
5.0

Everything was excellent I appreciate

Jasmine S. 
Rating:
4.0

Customer did not leave a comment.

Steven D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ivan N. 
Rating:
5.0

Customer did not leave a comment.

lucile H. 
Rating:
3.0

Please make the key drop off location more clear. I had to call the 1-800 number to find the drop box after hours. There is not an orange box like shown in the instructions, and the key drop was very difficult to find.

Rebecca T. 
Rating:
5.0

Perfect crew at this location and willing to go the extra mile ! 👍

Richard j M. 
Rating:
5.0

Customer did not leave a comment.

Richard j M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard j M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hector V. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Kathleen D. 
Rating:
5.0

When I came to drop it off they were busy and took about 10 minutes to get assistance. But overall it was not a bad place.

Eric V. 
Rating:
5.0

Customer did not leave a comment.

Abimelec R. 
Rating:
5.0

Great experience! I would definitely recommend.

A W. 
Rating:
5.0

Adam is excellent…..very knowledgeable

EDINSON L. 
Rating:
5.0

Customer did not leave a comment.

Antoinette S. 
Rating:
5.0

We are regular customers and always receive excellent service.

Mark Z. 
Rating:
5.0

Customer did not leave a comment.

Jude P. 
Rating:
4.0

Customer did not leave a comment.

Chuck B. 
Rating:
5.0

The trucks steering and alignment are not good. Also the truck has a loud sound that is not usual. Like there is a hole in the muffler.

micheal R. 
Rating:
5.0

I rented a storage unit for over two years. It was always clean and well-maintained. Everything was great! I would rent again if the need arises.

Alaine C.  |  Overall Experience 
Rating:
5.0

Excellent experience with renting the U-haul Cargo Van.

Alaine C. 
Rating:
5.0

Also excellent!

mike W. 
Rating:
4.0

The facility is very convenient and has good hours of availability. Staff was helpful in my recent transaction. Thanks all.

Blake C.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia E.  |  Overall Experience 
Rating:
5.0

Relaxing experience

Omar M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin G.  |  Online Move In 
Rating:
1.0

My unit flooded several times. I was assured the roof was fixed each time. I was also told I would be put on the list for another unit and it never happened. I am still waiting for the insurance claim to be processed. I have not heard anything back for months on the claims and my items being replaced or reimbursed. I feel I need to get a lawyer to be compensated for my claims. When I asked the status of my claims I was brushed aside. The entire experience is completely unacceptable. I kept records of the conversations with the staff and site manager. And after complaining the last time before moving out, I was told that I was offered another unit. When I showed my records to prove other wise I was not contacted back. I feel at this point I was neglected on purpose.

William B.  |  Overall Experience 
Rating:
5.0

Clean and safe with a friendly staff.

ONKAR P.  |  Overall Experience 
Rating:
5.0

Julia and Debie were above expert!!!! 5 star service !

Urbano's F.  |  First Impressions 
Rating:
5.0

Julie was wonderful to work with. Greatly appreciated with all her help. You should be very proud to have her as your employee. Thank you very much.

Terry s.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JSW Express i.  |  First Impressions 
Rating:
5.0

Thank you Mr Bladd on ponpano storage’s for you good services helping customers like me , thank you. Marcio Dos Santos .

marcio s.  |  First Impressions 
Rating:
5.0

Thanks to the entire staff who helped my father while I was unavailable. They truly went above and beyond. I highly recommend your facility and staff. 5 gold stars!

miriam n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michele C.  |  First Impressions 
Rating:
5.0

Everyone was so nice and kind so nice so helpful to gentleman that helped us with the trailer and also Bladd the GM so kind and helpful and Laura the receptionist everyone was just very very very very very nice. Thank you so kindly Rick Ros :-)

Rickie R.  |  First Impressions 
Rating:
3.0

Too many price increases.

Chad C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carmelo M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Jason W.  |  Overall Experience 
Rating:
1.0

At the 2150 W Sample Road location I found the cleaning staff to very helpful and friendly. However the staff that worked the reservation desk left a lot to be desired…a lot less attitude and rudeness would have gone a long way. Plus the fact that I had reserved a truck well in advance only to not have it be available did not help matters.

Tina M.  |  Overall Experience 
Rating:
4.0

The only problem I had is that they gave me the wrong return facility. It had no storage so I had to go somewhere else.

Timothy J.  |  First Impressions 
Rating:
5.0

Above and beyond!

Bryan F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angel M.  |  Overall Experience 
Rating:
1.0

We kept getting late charges on top of late charges. The first one was 15% of the monthly bill. That is more than 150 per cent per animal. Then more late fees in the same month. We felt like we were being robbed. Plus most of your staff are bad at customer service. Adam was good but the rest need to be better at customer service and learn how to smile.

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matt k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mariam P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sabrina D.  |  Overall Experience 
Rating:
1.0

The staff made no effort to help me understand how to access the unit, enter the unit and use the key card. Total lack of interest from the moment I arrived. Do yourself a favor and find employees who are interested in assisting customers.

Chris D.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Chris D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Syneo S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miranda S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

monique b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mitchell S.  |  Overall Experience 
Rating:
5.0

Thank you!

Taylor-Alexis P.  |  Overall Experience 
Rating:
4.0

Credit goes to Damian as being above and beyond helpful. Extremely knowledgeable in his field of the warehouse.

Ddeborah B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT B.  |  Overall Experience 
Rating:
3.0

I have not actually moved in yet. Only rented a week ahead of move to be sure I had a unit.

Steven D.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

robert c.  |  Overall Experience 
Rating:
5.0

Very happy with initial experience and looking forward to continued excellent service.

Frank F.  |  First Impressions 
Rating:
5.0

Victoria was most helpful

Richard H.  |  Overall Experience 
Rating:
3.0

The only reason why I am not leaving a 5-star review is due to the first day upon bringing the U-Haul in for dropoff and to get a storage unit. When on my way to the location, I called ahead and made sure that a unit on the first floor was available. Upon arriving, I was told by the lady in the office that there weren't any units available on the first floor and that I would need to go to another location. After hearing this, and having gone to multiple locations before this one, I was both visibly and verbally upset. After some time had passed, magically she said a unit on the first floor was available and ready to move in. After everything was settled and ready to go, it was a breeze from that point on. My only question is, why say there aren't any units when there are units available?

Joshua D.  |  Overall Experience 
Rating:
5.0

Great job, thank yoy

JOSEPH S.  |  Overall Experience 
Rating:
3.0

Staff was not helpful in the beginning. Did not show me where my storage was going to be instead they told me to go find it

Patrick V.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth B.  |  Overall Experience 
Rating:
1.0

I was giving an unclean truck I was locked out the storage with the unit open my phone was locked in side and didn't open the door. I was told I had to leave at 7 when access was til 10pm it's to much to text

Syneo S.  |  First Impressions 
Rating:
5.0

Very nice help from Debbie. Excellent customer service

CARLOS S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

morris w.  |  Overall Experience 
Rating:
1.0

I paid for a 15 ft long garage and it measured 14ft the 15th foot was outside of garage by over one foot. Front desk made it seem like I was lying saying they don't have 14 ft garages even after I offered for them to measure the unit them selves, also another employee said that's the way it is , was hung up on over the phone and only solution was a refund which I am still waiting for.

Francisco G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEX S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tangala C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

willie r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pearl D.  |  Overall Experience 
Rating:
5.0

Perfection

JOSEPH S.  |  First Impressions 
Rating:
2.0

Very rude and disrespectful manager at UHaul located in Margate on State Road 7

Morgina B.  |  Overall Experience 
Rating:
5.0

Never had an issue with this location. Have used for storage and rentals. Both great !

Eric G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MARK H.  |  Overall Experience 
Rating:
5.0

I wish I could get into my unit later but I understand.

marvin h.  |  First Impressions 
Rating:
3.0

Needs better training with customer service, the lady who helped needs proper training it took me an hr to get checked in even though I reserved a unit.

KENNETH B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marcus C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James M.  |  First Impressions 
Rating:
3.0

There was only one lady that I did not care for she was rude and not very professional but I do have to say this last time the lady's were very nice and professional

sandra r.  |  Overall Experience 
Rating:
5.0

The staff are very helpful in resolving any problems or issues.

andrew f.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jason F.  |  First Impressions 
Rating:
2.0

Both check in and check out were awful. Check in took 45 minutes in spite of preexisting reservation. The person at the counter didn’t know how to check me out when we were leaving. She had trouble getting help and then Adam was rude and acted like I was a huge imposition. I would not store with you again.

JULIE K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denise I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tiffany M.  |  Overall Experience 
Rating:
4.0

The facility is very nice and everyone except the front office staff are great. Front office staff here acts like they don’t want to be working there and are not professional.

Tyler F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TENESHA Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Philip B.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

PATRICK M.  |  Overall Experience 
Rating:
5.0

Everyone knew just what to do to help me with a Smile and appreciated my Business. It's all Good 😊.

Walter H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Asnatte J.  |  Overall Experience 
Rating:
5.0

Mgr Cherri was awesome and very professional wonderful just wonderful!!

Frank H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven R.  |  First Impressions 
Rating:
4.0

Pricing increased entirely too much

Debra J.  |  Overall Experience 
Rating:
5.0

Mario was a great help moving into the unit.

ryan e.  |  Online Move In 
Rating:
5.0

Friendly staff. Cheryl was great.

John B.  |  First Impressions 
Rating:
1.0

Very unprofessional staff, I mean VERY. They don’t answer the phone, do not know how to do their job. The supervisor or lady manager is so rude and does not speak to you with a professional demeanor. I moved my stuff so I didn’t have to deal with them anymore. Adam is great, the owner, but he needs new staff.

Luz C.  |  Overall Experience 
Rating:
4.0

Blade and staff did a good job

michael g.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Munir S.  |  Overall Experience 
Rating:
5.0

A great and helpful staff

GARY K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Francine G.  |  Overall Experience 
Rating:
1.0

They are extremely racist… with not education at all… manager never there and never answer the phone either.. i even saw employees trying to get in a fight with customers… and some months after… they did that to me too and my wife… the worst experience ever in UHAUL..

Daniel C.  |  Overall Experience 
Rating:
3.0

I'd suggest to have someone walk new customers to their storage unit. I had a hard time trying to get into the building. I think I should of gotten a tour to get the gist of how to use my ID card.

Samantha S.  |  First Impressions 
Rating:
5.0

The employee the check me out on the 23rd was very courteous knowledgeable and very polite her name is Cheryl and you should have more employeesLike her on your staff

Gilbert T.  |  Overall Experience 
Rating:
5.0

Carlos Ortiz and one of the guys who works in the main part of the building, he always wears baseball. I wish I remembered his name. But they both went above and beyond helping me move out. They were extremely helpful and professional. Thanks

stacy s.  |  Overall Experience 
Rating:
1.0

No fueron amble con migo y me cobraron de mass me cobraron más gasolina de lo que yo use si manager no estava presente y los trabajadore no supieron agudarme en mi proglemas mi nombre es victor García mi numero es 954 588 9992

Victor G.  |  First Impressions 
Rating:
5.0

Thank you for your excellent service.

Joseph M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joanne C.  |  Overall Experience 
Rating:
5.0

Thank you"

Elbert A.  |  First Impressions 
Rating:
4.0

The staff at both the Pompano and Margate 441/Copans location provided exceptional customer service!

Yaminah C.  |  Overall Experience 
Rating:
1.0

Booked reservation 3 times came in store uploaded my is and completed the steps required from text message sent by uhaul I still waited an hour to be helped Everyone in the store were slouching and moving slow I’m done with you guys really I have to find another source

Luis S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Samuel W.  |  Overall Experience 
Rating:
5.0

Julie was a rock star. Excellent customer service

CHET G.  |  First Impressions 
Rating:
5.0

No hassle no problems ending contract , friendly staff

Bart R.  |  Overall Experience 
Rating:
5.0

Best storage facility. Best manager,peres.

Divian H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan R.  |  Online Move In 
Rating:
1.0

I have many of my belongings missing, stolen and damaged. Despite having insurance, I am still getting hard time with my claim. Thank you

RENAND L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mariela C.  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JOHN J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pearl D.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

brittney b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Parashos K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kiwi K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Angela D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Damon M.  |  Overall Experience 
Rating:
3.0

Nobody from the staff was helpful to move my stuff in. After doing the administrative computer stuff, ZERO information was given about anything. I had to ask where the locker was, and was just told "Back there in the other building. Next! " No instructions on how to get there, no instructions on padlock, no instructions on removing green tab, no instructions on access after hours, no information on access code for after hours, no instuctions on how to access the building or even building "number". Took 30 min to figure out storage was INSIDE, there was nobody to guide me there or tell me where the access to get inside building was.....no instructions on ANYTHING. Just left to fend for for myself in tight places with a big truck. It was really lacking, totally indifferent staff looking at me like I'm a nuisance in their day just by standing in front of them. Could have been friendly, could have explained all of the above, could have had somebody to lead me to the access door.

Pierre G.  |  First Impressions 
Rating:
1.0

The girls in office were helpful but outside with these containers and rude employees that have time to talk on forklift and stay in the way making you wait and telling go around but it say don’t not enter sign employee act like the customer is the problem why deal with the problem there is other storages in the area and rising prices for bad service no thanks

luis v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Percy R.  |  Overall Experience 
Rating:
3.0

I had a situation where I was late paying my rent so I went to the facility in person and paid the rent and the late fee in person in cash a week or two later I went to go to the warehouse and I was locked out of my unit I went to the office and they told me that I never paid the late fee and that's why they locked my unit up and I couldn't find the receipt so I called you whole corporate and they explained to me that their policy is that you cannot pay your rent late without paying the late fee along with it at the same time when I explained that to the manager of the Powerline sample location he came back with some condescending remark saying that he had the ability to override me paying the late fee and that I didn't pay it and I said to him you weren't even here that day and he gave me a smart allocate answer and look about how maybe I was and you just didn't see me that's not true so I called back to u haul corporate and they advised me that I should go back to the manager and have him show me the video tape of the transaction of me paying the rent and late fee so we could see it on the film and see the exchange of money and see how much I paid them and how much they gave me back and change Etc and he refused he said that you haul corporate does not have the authority to tell him that he has to show me the video tape he said he only shows the video tape to who he chooses to show the video tape to so not only did I have to pay some kind of fee penalty fee to have them unlock my unit but I had to pay the late fee again and that particular gentleman who was the manager at that time I can't remember his name but he was a very snide condescending disc courteous almost smart alecky jerk not professional at all not someone who should be in control of managing a facility like that I have had 100% fantastic experiences with U-Haul my whole life my family is always used U-Haul and you can look in my record and see in the past 10 years I've used you quite a bit for I guess you know most people don't move around and and do as much as I did I don't think in the past 10 years all I'm saying is I've had fantastic experiences with all you hold people renting a truck or renting a trailer it's always been good and I count on you all to be a legitimate good company that I can rely on the only reason that I didn't give that facility great marks all the way across the board is only because of that one manager who I consider to be a total jerk everyone else was nice everyone else was courteous as professional as they could be but that guy is a bum

Christopher H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEAN EMMANUEL F.  |  Overall Experience 
Rating:
1.0

Employee: Adam Today on July 31,2022 I went to visit the uhaul storage center on 2150 West Sample Road. When I arrived to my unit I noticed a large amount of water streaming from the storage unit across from mine. Upon seeing this I quickly grabbed a blanket nearby and tried to stop the flow but the blanket wasn’t soaking up any of the water. So I proceeded to go to the main office. Upon arrival there was a Lobby packed full of people. Two female associates struggled to keep up with the lines and when they needed assistance he gave them an attitude and walked off. After waiting a few minutes and seeing that Adam wasn’t helping anyone I walked over. I then went to ask him for help with the storage unit that was leaking across from mine and that the water was almost at my storage spaces door. He then waved me off said he couldn’t help me and go ask them. I then turned around and went to ask another employee for help. He didn’t hesitate to grab blankets to help with the leak from the storage unit. I then asked him how I can make a complaint against Adam and he informed me that Adam is always receiving complaints and that we can try to call or write a review but he wasn’t sure what good that was going to do.

DEBRESIA L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James t.  |  Overall Experience 
Rating:
1.0

I am currently renting a parking space at this location. I have a company and sometimes I have the need to access my parking spot after 10pm. I have a Company registered with the estate of Florida. I have an EIN number. I have a commercial account, but my clicker does not work after 10pm. I got locked inside last week. Next day I spoke with the manager Bladd and he verified I have a commercial account with EIN number. He told me that he will fix my issue and again I am locked inside. U-haul is not giving me the parking for free. I am paying for a service, I am paying extra to be able to access the gated parking. But I am not having the service. I patiently waited for Bladd to fix my issue, but he didn’t. My patience it’s over.

Ferdana L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Muriel P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

morris w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Mayra V.  |  Overall Experience 
Rating:
5.0

Thank you for long term secure storage

Christopher B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Christine S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patricia L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDRADE D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yasmin C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marie F.  |  Overall Experience 
Rating:
5.0

Great place to keep a camper. They have covered spaces and electricity that is included in the storage fee.

James W.  |  Overall Experience 
Rating:
4.0

The only thing I wish were handled differently is to explain the move out process. I thought I might have received a refund because I moved out in the middle of the month. I was told that does not occur.

Lorna D.  |  Overall Experience 
Rating:
5.0

Always above and beyond.

Bruce N.  |  First Impressions 
Rating:
5.0

Victoria was AMAZING & extremely helpful!!!

Lynn B.  |  First Impressions 
Rating:
5.0

Very friendly and helpful although phone hold times were excessive

MICHAEL S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William S.  |  Overall Experience 
Rating:
5.0

Good customer service

annette m.  |  First Impressions 
Rating:
5.0

Great proactive customer service.

Jason P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nicholas M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya P.  |  Overall Experience 
Rating:
3.0

Everything from Uhaul was a great experience the only problem I have is the headlights went out during our drive from Jacksonville to Ft lauderdale and we had to pull over and get a hotel because we could not drive. Thankfully my boyfriend is mechanically inclined and figured out it was a fuse and we bought it and fixed it but I don't think that should have been on us and somehow at least been reimbursed

David R.  |  First Impressions 
Rating:
5.0

The storage facility staff was professional and provided excellent customer service!

Dwight N.  |  Overall Experience 
Rating:
5.0

I had an extraordinary experience with this company. All employees were very professional , helpful and knowledgeable. I'll definitely use this service again.

Elisabete C.  |  Overall Experience 
Rating:
3.0

You are a corporate entity that charges convenience fees for absolutely everything. I even saw a cart fee if you don’t return it to the designated area for like $15.00. You squeeze pockets at every corner. Luckily, I am in a place in my life where I can afford all this. Many others, not so much. I don’t believe your profit margins accurately represent what you are offering. When is capitalism going to come full circle? When are you going to stop working for corporate America? You are better than that, U-Haul employee. You are better than that. Seancarlbowman@gmail.com

Sean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Derrance T.  |  Overall Experience 
Rating:
5.0

Excellent customer service

Shamora W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

paul c.  |  First Impressions 
Rating:
5.0

Great Experience everything went well.

Gregory E.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Albert A.  |  Overall Experience 
Rating:
3.0

some of the staff was rude..

Kurt K.  |  Overall Experience 
Rating:
5.0

Na

JOHN P.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Khadija M.  |  First Impressions 
Rating:
2.0

Extremely dissatisfied that U-Haul decided to not install 30 amp power to the covered RV spaces as advertised and that it took 2 years to get the unreliable 20 amp service installed. Gate is often open during the day allowing anyone entry.

Stephen D.  |  Overall Experience 
Rating:
2.0

The hours on Christmas Eve were shorter but not listed on the phone and we’re not discussed via my booking by phone. Then 2 days later when I tried to access my one- month free storage they could not find my reservation, then was told they overbook and it’s first-come:first/serve. I had to come back again the following day(!) to get the trailer unhitched as no one could do it the prior day. I was able to get the storage so I’m grateful it turned out well….

JULIA P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Murray B.  |  Online Move In 
Rating:
4.0

Air conditioning was not kept cool enough to protect all items from damage

alexandria s.  |  Overall Experience 
Rating:
5.0

Great experience!

JLM E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Diana D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Miko J.  |  Online Move In 
Rating:
5.0

As long as you have a Reservation you have NO PROBLEM.

Kimberly F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yves G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

EVILENE B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc b.  |  Overall Experience 
Rating:
1.0

The experience was a mess from start to finish. We had a reservation and had to delay our move because U-Haul did not have a truck even though we booked and received an email in advance. Just a disaster.

Nadine N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randolph p.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james t.  |  Overall Experience 
Rating:
5.0

Only issue is the parking for loading dock.

geovanny s.  |  Overall Experience 
Rating:
5.0

Staff was always helpful and very pleasant. Great team at this location!!

SUSANNE R.  |  Overall Experience 
Rating:
2.0

Honestly I always use U-Haul for my business but with this experience I don’t think I will move forward with a corporate account with them again.

Micheal R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean M P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

michelle k.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

MARIE MARTHE L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Darrell H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FRANKIE C.  |  First Impressions 
Rating:
5.0

Manager Adam was fantastic! He went above and beyond! We traveled from Canada and he was so patient and accommodating! Associate Sheri was such a delight to work with as well she was very professional! Thank you guys soooooo much! Beyond appreciative of your services!!! 5 stars!!!

Douglas G.  |  First Impressions 
Rating:
5.0

Staff was very helpful. Especially Julianna was very patient.

ALEXANDRE J.  |  Overall Experience 
Rating:
3.0

I was rather disappointed on move-out day when I made a reservation to pick up and return a 5x8 covered trailer at this location, and when I arrived, I was told that they had no such trailers here and I had to drive 6 miles away to get one. Really guys?

Matt T.  |  Overall Experience 
Rating:
4.0

Each time I went to 1 of 2 units there was something in the way of the unit. The front unit there was truck parked against the unit, in the back unit there was large creates that needed to be moved.

MICHAEL H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Scott K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JANICE M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lakichea R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pamela M.  |  First Impressions 
Rating:
2.0

This location is over crowded! Trucks always blocking the entry way of units. Most of the time nothing can be done. Too many pods all over the facility. Used to love it now a complete inconvenience.

Jacques B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deanie D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Pamela L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Joseph S.  |  First Impressions 
Rating:
4.0

Carlos the maintenance guy is an awesome team member and I'm really thankful he is part of your team.

ryan e.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yves G.  |  First Impressions 
Rating:
5.0

Unbelievable service

Frank p.  |  First Impressions 
Rating:
4.0

Staff very attentive and explained everything from a to z the one in sample rd and the one in coconut creek area I will recommend it to my friends 👏👏

Jose C.  |  First Impressions 
Rating:
4.0

It would have been helpful if the staff provided instructions on how to check into my unit so the alarm did not go off. I had to learn the steps from other renters that happened to be on the same floor with me

Monica S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Faith R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bradford H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHELDONS K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

FERNANDO C.  |  Overall Experience 
Rating:
5.0

Fantastic staff and facilities. Would definitely recommend and use again!

Brian L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James L.  |  First Impressions 
Rating:
4.0

The only thing I do not agree with is not having a staff member break locks if key is lost. Sending them to a locksmith is very costly when you can also have a in-house person to do that and gain extra costs by surcharge

Roberto P.  |  Overall Experience 
Rating:
5.0

I really appreciated uhaul for having 3rd party movers on the website that I could use to help me moved. I used Moon Movers twice and they are excellent!

jasmine p.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anita G.  |  Overall Experience 
Rating:
5.0

The staff were very welcoming friendly and helpful. Highly professional staff.

geovanny s.  |  First Impressions 
Rating:
5.0

Full service has it all

Rory V.  |  First Impressions 
Rating:
2.0

The management team there is horrible and the one white lady manager is rude and unprofessional

Mohamed S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shirley w.  |  Overall Experience 
Rating:
4.0

A mi me super gusta el lugar y esta cerca de mi casa 👍🏼, soy la esposa de A. Perez 😉

alejandro p.  |  First Impressions 
Rating:
1.0

Store manager was very nasty

detries c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felix P.  |  First Impressions 
Rating:
5.0

The staff there was amazing. They answered any questions I had, it was a smooth process.

Quarina G.  |  Overall Experience 
Rating:
5.0

I wish you would open more facilities 😁

FRANCISCO A.  |  Overall Experience 
Rating:
5.0

Always so clean and the people that watch the building in the evening I believe the name was Pam she was excellent. Thank you

HELEN I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jose A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle G.  |  First Impressions 
Rating:
2.0

Staff people very unhelpful and rude There is a good location and good facility but poor service

luis b.  |  Overall Experience 
Rating:
4.0

It was just getting too expensive. Found a place a little less expensive. But you guys were great!!

Kathy W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Efrain S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jasmine p.  |  First Impressions 
Rating:
3.0

Facilities had homeless people hanging around, one approached me accusing me of following him. Reported it to the staff and they acted like it was no big deal. The air conditioned spaces only had AC on in half the areas. Staff was not very friendly, I asked that because I vacated the unit on the 7th of the month would I be credited for the remainder of the month. As I’m sure that 10x10 container won’t sit empty very long. She kinda snapped and said “we don’t prorated “ as she walked past me. poor costumer service skills.

Dale L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jacques B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bruce A.  |  Overall Experience 
Rating:
5.0

JUST MOVING IN BUT FAR I AM VERY PLEASE WITH THE STAFF.

virgina j.  |  First Impressions 
Rating:
1.0

How do you make a reservation for a storage unit and when you get there they gave it to somebody else and say Is first come first serve what’s the point of making a reservation I drove all the way from New York to Florida On military orders And I had to rent 2 storage unit because they gave mine away and they say it’s a rule that comes from the district managers just let people know ahead of time there is first come first serve instead of Having people make a reservation and waste of time thank you for making this a hard and stressful PCS move

Carmen L.  |  First Impressions 
Rating:
5.0

Muy buen servicio y muy amables gracias por la amabilidad

Katherin S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

shirley w.  |  First Impressions 
Rating:
4.0

I had no problems with the facility throughout my stay. When I first moved in actually they helped me tremendously by offering another storage unit without hesitation close by to my original unit when I realized all my stuff would not fit in one. If I had any complaint it is not with the staff at the facility but the company policy itself. I only used the storage units for 8 days during my last month and was charged for the entire month on both units without proration.

Lew T.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

CAREY S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KAREN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kevin W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO A.  |  First Impressions 
Rating:
1.0

BEWARE! This location and the staff who work here are rude, will bait and switch you even when you've got reservation & they even talk back to customers in front of other customers. Adam & Annmarie at the front are the absolute worst when it comes to talking with customers -- especially ones who just spent $2,000+ with UHaul moving from AZ to FL. This location needs better staff and a manager who cares. Whoever you guys have working there is not interested in long term with UHaul or else they would treat customers with the most respect instead of talking back (on camera I recorded it) and on top of it that guy Adam wasn't even helping us out we were dealing with Annmarie but Adam is one who started talking back to us! Truly the worst experience ever. Will no longer use UHaul services for anything. I will pay competition even $500 more than UHaul because you have no respect for clients and customers of yours! And if UHaul customer service actually does care you need to have one of your district managers or someone higher to call us and find out what happened. This isn't an isolated issue as the reviews for location speaks for itself. When you make reservation and have a UBox shipped to this location why would you rent out the reserved unit?! This makes no sense and really shows the fraud being conducted by staff here trying to hit their sales quotas or something because when I already did reservation for $100/mo unit you can't tell me on the day I'm there to get it that this reservation is valid but that you don't got the unit available because you rented it the day before. Let's see if UHaul cares for their customers and attempts to rectify all the wrongdoings their employees who are wearing UHaul shirts and logos did to us at 11:25 am on June 17, 2021. It's all on the cameras at the store. Thank you

hadeel a.  |  First Impressions 
Rating:
5.0

Excelente servicio, buena atención al cliente, cómodas instalaciones y precios convenientes..

guillermo u.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

anita G.  |  First Impressions 
Rating:
5.0

They young lady that helped me was very helpful. She assisted me with the upgrade I needed.

AYANNA H.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rhonda F.  |  Online Move In 
Rating:
5.0

Van rental and storage rental fast and easy. One of your better locations!

Scott P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sharon K.  |  Overall Experience 
Rating:
1.0

I was disappointed upon canceling my storage unit 2 days prior to the billing date with Bank statements to prove it and I was charged an additional month 45 minutes later. After contacting the office to address this issue, none of my calls were returned.

Michael M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Janice D.  |  First Impressions 
Rating:
1.0

The location itself its great, but sn specific employee make the experience with the store , unreal Her name is Tracy and he unwanted desire to help customers, not once, but three times, with me and a friend of my, make us from now one , avoid to relate with that store until she continue to work there The helpers, and other employees are excelent, but, it is no way to choose who will help you, and she is not some one that i ever want to be with, as a customer

Jose A.  |  First Impressions 
Rating:
5.0

Great

Stephanie M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Adriel D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brian S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph M.  |  First Impressions 
Rating:
5.0

Excellent service, convenience time, great assistance , affordable prices,..

guillermo u.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marilya G.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Lorna D.  |  First Impressions 
Rating:
5.0

Victoria was a great help

Daniel R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valerie V.  |  First Impressions 
Rating:
5.0

What started as a temporary way to stage the transition from our 4 bedroom house to a 2 bedroom condo, ended up as a 2-year relationship with U-Haul. No regrets. Our stuff was well protected and easy to access.

carl l.  |  Overall Experience 
Rating:
5.0

Victoria was very helpful in obtaining my RV space

Christian S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK H.  |  First Impressions 
Rating:
5.0

all was great, staff friendly and courteous, unit was clean and well maintained

lori s.  |  First Impressions 
Rating:
5.0

the best

ANTHONY R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANDREW B.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

CARLOS T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Julian H.  |  First Impressions 
Rating:
4.0

Mrs. Ann Marie is a very pleasant employee who is very dedicated to helping Uhaul customers. I had a very good experience.

Calena R.  |  First Impressions 
Rating:
4.0

I was ticked off as she said that I need a round lock - I had purchased one from the other dealer - only to see the same locks being used on the property. Plus the lock was from Uhaul - I feel cheated out of 10.00 more bucks.

Chad C.  |  First Impressions 
Rating:
4.0

I received wonderful service ❤️ everyone was friendly and knowledgeable with accuracy.

Lakichea R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard P.  |  Overall Experience 
Rating:
5.0

Muchas gracias ,siempre todo estuvo muy bien los muchachos muy amables También la señorita de la tienda . Recomiendo a todas mis amistades. Volveré si necesito Saludos Jane

Marijane S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GCS I.  |  Overall Experience 
Rating:
1.0

I rented a unit from your location on 2/24/21 it was #4243 but it did not work out as it was inside on a second level and I needed a drive up garage door entry. Luckily there was a drive up unit that became available and I was given unit 4081 the same day. By 3/3/21 I was done moving/storing thus unit 4081 was swept it clean and I proceeded to the office to close the account. It was late in the day and over a dozen people were already waiting so I was asked to return the following day. I did that the next morning and same problem a dozen plus folks were ahead of me; I tried to explain the unit was empty and I just needed to check out but I was asked to wait or return another day. On the second return day 3/5 the situation was the same and I was rudely told that I would just have to wait my turn or leave by a large woman at the desk. I left. I returned for the last time on 3/15 and I was told my belongings had been moved out because of non-payment which I explained was impossible because I left the unit empty on 3/3/21. After waiting 30 minutes they said it was a mistake and I was checked out but they could not print anything to confirm I was out of the unit but I would get an email with a day. I never got an email so I called today 3/23/21 to share that the email never came but the agent assured me an email was sent and it was my problem not hers. Such a shame a valuable service of the free storage after my rental was ruined by agents with poor customer service skills and bad attitudes. Not to mention the loss of rent for unit 4081 for 2 plus weeks barbecue they were just too busy !!

Arlyn E.  |  Overall Experience 
Rating:
5.0

I'm sure I will use this location when my pod arrives. All the staff were very professional and pleasant to work with.

Brenda L.  |  Overall Experience 
Rating:
5.0

Victoria was my point of contact and I couldn't be more satisfied with the experience. I have been a loyal U-Haul customer for many years as a result I expect great customer service and she certainly lived up to my expectations. Thank you for a stress free moving and storage experience during a very stressful period for me.

Todd A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mark J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michelle K.  |  Overall Experience 
Rating:
5.0

The General manager is a compassionate and professional man. Would recommend this location to anyone.

Ezell B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

transition M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth K.  |  Overall Experience 
Rating:
5.0

I already have recommended you to others that are currently renting from you. I would rent from you again.

Phillip A.  |  Overall Experience 
Rating:
4.0

Thank you for the promotion one free month storage with a truck rental. We were able to complete our move and only needed the storage for just over a week. Josh was efficient in closing out my account when I turned in the storage. One negative of this location, the lady at the front desk is completely unhelpful. She gives no solution to problems and "works" without communicating clearly and efficiently. She has no customer service.

Astrid C.  |  Overall Experience 
Rating:
1.0

You guys suck! After every 15 days overdue on monthly payment you guys charge late fees and then put a lien after 30 days!! I lost my things because I couldn't make payment due to major pancreatic cancer tumor surgery! Anyways, you guys can keep my things!

Norberto M.  |  Overall Experience 
Rating:
5.0

Great experience from pack to storage!

Christopher B.  |  First Impressions 
Rating:
2.0

The black lady manager was very rude over the phone far too often

Charlotte S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sharon K.  |  First Impressions 
Rating:
3.0

Girl at front desk rude to me twice reported it to management no follow-up...

Donovan K.  |  Overall Experience 
Rating:
5.0

All your staff were friendly, everywhere you looked it was immaculate (cleaner than many restaurants)....

Richard H.  |  First Impressions 
Rating:
5.0

I've always had a great experience with U-haul. I would recommend them to everyone needing self storage and/or use of moving trailers or a Ubox all services I've used so I'm giving feedback based on my own experiences using services they offer.

Michele C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Aaron S.  |  First Impressions 
Rating:
4.0

we had a tire blow out that may have been avoided. However, we were in a remote area of texas and received relief within the hour. i was impressed

TROY J.  |  First Impressions 
Rating:
1.0

Nunca em mi vida, fui tam desrespeitado por los empleados de una companhia, fui customer de u-hall por mutios anos, espero no mas nescecitar de su servicio

ANDRE V.  |  Overall Experience 
Rating:
2.0

No communication in relation to truck rental. Nevar been so unrespected as a client de to uhal employee and lost time and money by Anniemary Mackenzie.

ANDRE V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mirza Sharoz R.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tony C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro B.  |  Overall Experience 
Rating:
3.0

Office lady have no customer service.

Bernot C.  |  Overall Experience 
Rating:
4.0

Good facility and staff. Card system hasnt worked for months and its a nuisance since the unit alarm can be heard in the entire bldg. its only brief but annoying.

Simmone C.  |  Overall Experience 
Rating:
5.0

Victoria really took great care of my father and I when renting a truck and storage space.

Daniel R.  |  First Impressions 
Rating:
1.0

Insanely ride staff. Victoria is the worst store manager I've ever had the displeasure of meeting. I showed up today after having made this reservation two weeks in advance and driving hundreds of miles. I waited over 20+ minutes for the employee in training to give me my storage unit, she explained the directions I need to follow poorly, and then because I came back due to miscommunication and the inability to get their code to work, Victoria decides to catch an attitude with me and then tell me to leave HER office. I have the entire thing recorded on video and I will be following up and filing a complaint with uhaul. Take your business elsewhere if you don't want an absolute headache. Not worth the time wasted. Victoria, kindly quit, you're USELESS post update, their alarms are constantly going off while you are trying to make your move which is insanely earth shatteringly ear piercingly annoying. Thanks for nothing U-Haul I will not be returning as a customer ever again. Update to the update! I've been here 3 hours and I'm already finding mass amounts of very large roaches, not to mention the extra extra large rat traps installed in every single unit. The elevator operations certificates are also out of date by over 2 years. This place is disgusting and poorly maintained all around, from employees to management to the actual storage units. I even tried to contact the owner Don at the email listed on my contract and that email is not valid. Don does not want to be bothered with any of your problems & neither can any of his employees.

Jessica D.  |  First Impressions 
Rating:
3.0

I would have said excellent, but when I went to remove all my items, I went into the office and was not told that they needed to inspect the unit. I tried to check out online, but it said I had to return the key card! I called the location, but got the national line. I explained the issue, and they said it had to be returned. She said they contacted the location via text to confirm. We made a special 1 hour trip back to return the card to avoid being charged $40. Upon arrival, when we were finally helped, we were told there was no need to return the access card!! So the trip was for nothing. The website and especially the staff should be aware of the policy.

David b.  |  Overall Experience 
Rating:
5.0

Everything was beyond my expectations! When I called they set up my trailer, storage, and help unloading. Everything went perfect, and everyone was excellent!

Scott M.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

CURTIS G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Nataliya S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven M.  |  First Impressions 
Rating:
4.0

The lady that helped us check-in was distracted, rude, and failed to set up our auto pay. We received a notice for $15 late fee. Upon making a special trip to the facility (30 minute drive) the manager waived the fee and set up auto pay. He was friendly and focused.

Brian W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GEORGE S.  |  Overall Experience 
Rating:
5.0

I had a great experience

FOURNAZ S.  |  Overall Experience 
Rating:
2.0

I never was able to get in the place with my access card I never got a response from anyone when you called the 800 number or whatever number it is that's listed on the door no one never answered and then when they do answer it said 24-hour access the people in the office I'm very short and whenever it came time that I was late what's payment no one would contact me but they would contact my emergency contact it was not a good experience

RODERICK P.  |  Overall Experience 
Rating:
5.0

Very friendly staff.

LEWIS F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Setu S.  |  First Impressions 
Rating:
5.0

I am sad to move from this location but life goes on! Thank you for 2 years of great service at this location.

Maximilian R.  |  Overall Experience 
Rating:
4.0

More instructions on how to use swipe card and how it works would be helpful to first time unit renters.

Andrew B.  |  First Impressions 
Rating:
2.0

I stored a 5th wheel camper. There was a camper and food truck next to me that had its sliders out and look like someone living in it. It had a food truck parked in front of it in the driveway. I paid almost $300 a month and thought this was unexceptionable.

MAREENA A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ibelise m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert B.  |  Overall Experience 
Rating:
5.0

I received excellent service from this establishment; however, the prices weren't not low enough for my budget, as a result of the Pandemic and the damages to my monthly income I can no longer stay with Uhaul.

Evelyn B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Albert A.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CARLOS ALBERTO T.  |  Overall Experience 
Rating:
5.0

I want to thank the full staff for there customer service and Helping hands. You all rock !!!!!

Kandyce S.  |  Overall Experience 
Rating:
5.0

Whenever I was there, I felt very safe. The bathrooms were spotless. I lost my job and storage due to covad but it's all good. Thanks everyone!

Melissa D.  |  Overall Experience 
Rating:
5.0

Really impressed with the cleanliness and friendly staff. I appreciate the help as it was my first time moving/renting a truck, and getting a storage unit. Everyone was lovely! I'm willing to pay more money if it means being able to be their customer!

ibelise m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mirza Sharoz R.  |  First Impressions 
Rating:
5.0

Don was a complete professional. I was going to use another storage facility but I was so impressed with how Don answered all my questions I went with uhaul

Richard S.  |  First Impressions 
Rating:
5.0

Most often when renting a U-Haul there are a lot of emotions running. Don was professional, affirming and extremely helpful! Great service!!

Ron R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine M.  |  First Impressions 
Rating:
5.0

I love the staff at this location. They are always professional and friendly. The site is always clean and I like the electronic slide pass for easy access/security.

Tangala C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

kimberly b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tamara B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frank B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Charles A.  |  Overall Experience 
Rating:
5.0

Had no issues, liked i could have my mnthly amount automatically deducted from my credit card. Would use again if ever needed.

Mo G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

grace a.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diego B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Paul K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine U.  |  Overall Experience 
Rating:
5.0

Great Staff! Good Attitudes & Very Knowledgeable!

James B.  |  Overall Experience 
Rating:
5.0

The facility was very clean. The storage was well lit and very clean. The employees are very helpful and courteous

JAMIL C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

george f.  |  First Impressions 
Rating:
5.0

the best

Zerimar C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oliver F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CRaig M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lee W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

amelia l.  |  First Impressions 
Rating:
5.0

Keep up the great work!

Zachary D.  |  First Impressions 
Rating:
4.0

The woman who helped me was fantastic, give her a raise!

Matthew D.  |  First Impressions 
Rating:
5.0

Thank you ,regards vic

Victor M C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ted T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EDWARD H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doris p.  |  First Impressions 
Rating:
3.0

I'm going too give my review on Google maps another time. All I have to say for now is that this particular moving experience has been ridiculous thanks to the staff in Pasco WA AND in Pompano!

Michele C.  |  First Impressions 
Rating:
5.0

Ann Marie,Victoria & Shane made us feel very happy to have selected their UHAUL as our future storage facility, and because of their courtesy, and efficient handling of our situation, we are pleased!

kean R.  |  First Impressions 
Rating:
5.0

Great service

WIlliam H.  |  First Impressions 
Rating:
5.0

most professionally run facility there is, unmatched in my many decades of experience.

James r.  |  Overall Experience 
Rating:
3.0

I checked out of my unit and just paid gor the month the day before none of the staff knew how I was to get a refund. I was told to call amd speak with the mansger next week and she could adbise me.

Lisa A.  |  Overall Experience 
Rating:
5.0

Great staff

Michael S.  |  First Impressions 
Rating:
5.0

Excellent

Bernard K.  |  First Impressions 
Rating:
2.0

Staff don’t want to be there. Please hire people that need the job or at least wants to work.

Thiago W.  |  Overall Experience 
Rating:
5.0

Best part was the customer service. They get it unlike my experience in Arizona with Alex Smith.

ANGELA A.  |  First Impressions 
Rating:
5.0

Great place!

Keith E.  |  Overall Experience 
Rating:
5.0

Stored my items for 2 years and they were in great condition.

Emiko R.  |  Overall Experience 
Rating:
5.0

Fantastic! The AC, moving carts and covered parking made it so easy and comfortable to frequently transfer large heavy items. I can't imagine a better place to store your items.

Teresa L.  |  Overall Experience 
Rating:
5.0

They staff was very nice and the process very quick.

Jean P.  |  First Impressions 
Rating:
5.0

The staff was extremely knowledgeable, friendly and professional!

suzanne k.  |  Overall Experience 
Rating:
5.0

Great fast service with all my questions answered Happy I chose this facility and very clean lot!!

Ted T.  |  First Impressions 
Rating:
5.0

I would definitely use this location again and I highly recommend them

Darcy P.  |  Overall Experience 
Rating:
5.0

Your professionalism, accommodation, and customer service was outstanding! I would highly recommend your services to anyone in the market for storage and relocation assistance!

Dwight N.  |  First Impressions 
Rating:
5.0

Your staff was extremely helpful in assisting us with the correct covers we were needing for our furniture we were leaving at our home while the condo was under construction.

Janell K.  |  Overall Experience 
Rating:
5.0

The staff was very understanding and helpful. I felt my stuff was safe and secure there.

natasha b.  |  Overall Experience 
Rating:
5.0

Tremendous and excellent people. Great service

Emiro R.  |  Overall Experience 
Rating:
5.0

Great experience all around

Jillian S.  |  Overall Experience 
Rating:
5.0

Everyone at this location was always very helpful and very happy to answer all my question. I no longer need the storage but I will always return for my moving and towing needs thanks allot guys.

CHRISTIAN A.  |  Overall Experience 
Rating:
5.0

Very pleased with service

Micheal R.  |  First Impressions 
Rating:
5.0

Perfect no coments

WAGNER M.  |  First Impressions 
Rating:
5.0

It’s nice to see the owner present at the facility and the staff is GREAT!

Mitchell S.  |  Overall Experience 
Rating:
5.0

Excellent service.

Angel R.  |  Overall Experience 
Rating:
5.0

Great

John M.  |  First Impressions 
Rating:
4.0

Victoria and the rest of the staff have been a great help over the last 18 months of patronage. The staff and facility get solid ratings from me as a consumer. The recent price change ended my stay.

Torey S.  |  Overall Experience 
Rating:
5.0

I really loved.

Deise D.  |  Overall Experience 
Rating:
5.0

Don is the man

Joseph D.  |  First Impressions 
Rating:
5.0

Perfect. N above service

Retha F.  |  First Impressions 
Rating:
5.0

Good staff

jennifer b.  |  Overall Experience 
Rating:
5.0

Both Adam and Joe were great to deal with.

David P.  |  First Impressions 
Rating:
1.0

My boat was stolen from this property

George S.  |  Overall Experience 
Rating:
5.0

The staff was very nice and pleasant to talk to. They were also helpful.

chrisandra s.  |  First Impressions 
Rating:
5.0

Everything excellent

Rafael G.  |  First Impressions 
Rating:
4.0

Price is higher than other facilities and will not honor the on line price of other U-Haul rental storage space. They have their own price gimmick.

JUANA R.  |  Overall Experience 
Rating:
5.0

they were very helpful and very nice to deal with!!!

Brian F.  |  First Impressions 
Rating:
5.0

Staff associate Anne Marie is very helpful and cares about the customer. Thanks also to the manager and staff.

mark j.  |  Overall Experience 
Rating:
4.0

I dealt with a particular woman working at the counter on two separate occassions and her attitude was not friendly either time.

Richard V.  |  Overall Experience 
Rating:
4.0

Good service

john c.  |  Overall Experience 
Rating:
5.0

All were very kind and helpful with all or any issues ! A+ .... thanks for all ... TB

TIM B.  |  Overall Experience 
Rating:
5.0

Nice storage facility

Karen C.  |  Overall Experience 
Rating:
4.0

Promised an email indicting my account was closed--not sent. Person on the phone could not understand--heavy accent Person at the desk-no eye contact with me--had a ask several times to repeat words

Ed S.  |  Overall Experience 
Rating:
5.0

Very friendly professional staff help me all the time thank you so much for everything

Zequiri K.  |  First Impressions 
Rating:
1.0

NEVER use U-Haul. Vehicle storage NOT secure, gate left wide open many times. Staff were rude, unprofessional, and nasty. Attitudes from all of them, from day one. They were the main reason we left.

Robin T.  |  Overall Experience 
Rating:
5.0

VICTORIA WAS AWESOME!!!

Earl H.  |  Overall Experience 
Rating:
5.0

Friendly and helpful staff

Richard V.  |  First Impressions 
Rating:
4.0

Great facility but raised rates on me without having been there not even a year.

STEPHEN N.  |  Overall Experience 
Rating:
1.0

Pitiful customer service by a rude nasty lady. I believe her name is Vic.

Juan David Z.  |  Overall Experience 
Rating:
5.0

The staff was very helpful and courteous thank you

hazel R.  |  First Impressions 
Rating:
4.0

-Returned my truck and was charged for extra day even though I was told I wouldn't be. -I don’t like paying for 24hr access and what’s worse is it’s only through a tiny door after 10pm -I have more

Judith D.  |  First Impressions 
Rating:
5.0

Very nice facilitie.

Charles G.  |  Overall Experience 
Rating:
5.0

VERONICA WAAAAAS VERY PLEASANT.I HAD BEEN TO three different U-Hauls that day and none of them was as pleasant and understanding and I explainable as Veronica,she explained everything to me.SheAWESOME

Earl H.  |  First Impressions 
Rating:
5.0

Good moving experience very good people to work with

JUANA R.  |  First Impressions 
Rating:
5.0

.

Luz S.  |  Overall Experience 
Rating:
5.0

This is the best U-haul business I know. Keep up the great work, and don't change a thing!

Kelcina A.  |  Overall Experience 
Rating:
5.0

If you had an electrical connection available at extra costly it would be great. I had two Rvs stored in your wonderful facility and would have liked to have been able to keep the batteries charged up

steve m.  |  Overall Experience 
Rating:
5.0

There was this guy blond tall, he help me with my key after not working correctly and receiving my truck rental! Made everything easier for me! Overall they were great

Karina Z.  |  First Impressions 
Rating:
5.0

Very kind and helpful staff at the office.

Francine E.  |  Overall Experience 
Rating:
5.0

The service was excellent and customer service was great I'll recommended any one i know to check you guy's out.

Wilbert F.  |  First Impressions 
Rating:
5.0

Great experience

kate d.  |  Overall Experience 
Rating:
1.0

Made a reservation for covered RV storage, entered credit card info, signed contract, got confirmation-apparently means nothing! Went to see space and told it wasn’t available. Clearly gave it away.

Robin T.  |  First Impressions 
Rating:
5.0

Great experience

susie s.  |  Overall Experience 
Rating:
3.0

Rented a covered parking spot. Victoria Lewkutz was helpful and knowledgeable and did her best. The only complaint is the UHaul computer was slow and made the process take longer than it should have.

Mike D.  |  First Impressions 
Rating:
5.0

the best

Zerimar C.  |  First Impressions 
Rating:
2.0

Communication over how long a UBox would be left after delivery was WEAK. No one offered "Moving Help," until the day delivery was supposed to happen.

lisa g.  |  Overall Experience 
Rating:
5.0

Ursula was the best! Uhaul is fortunate to have drivers like Ursula here in Florida and Anna in Bakersfield, CA. I hadn't heard of ubox before but now I wouldn't use anything else for moving!

sheridan r.  |  Overall Experience 
Rating:
3.0

The facility are great but the staff was not friendly. It seem as if they hated their job.

varangcana s.  |  Overall Experience 
Rating:
5.0

Mr. Pallante treated me with respect and was very helpful. Although I gave an "excellent" rating, I would like to encourage UHaul to train some customer service representatives.

CONSTANCE L.  |  Overall Experience 
Rating:
5.0

Great service

MARY S.  |  Overall Experience 
Rating:
5.0

Very friendly and efficient staff & no problem with the vehicle. One thing that needs to be looked at is the website's mileage calculator either doesn't work or has far too long a delay (2+minutes)

Jim B.  |  Overall Experience 
Rating:
3.0

Called about transport of boxes and never received a call back before move. The man I talked to was very short with me the day of move and said they couldn’t change two trailers to one for the movers.

Charissa H.  |  Overall Experience 
Rating:
5.0

Girls are on point!

Philip J.  |  First Impressions 
Rating:
4.0

The u box was a great idea and bigger then I thought and I was able to store what I needed while I had work done at my house. The delivery went smoothly thank you

vanssa s.  |  Overall Experience 
Rating:
5.0

Everyone was so helpful, they where willing to walk me out to the truck and answered any questions I have

Sidney D.  |  First Impressions 
Rating:
1.0

Victoria was the most disrespectful, unprofessional, rude, obnoxious, humiliating employee ‘ There was an incident that took place @ your Sample & Powerline location Victoria does not belong there!

Joseph v.  |  Overall Experience 
Rating:
5.0

One of the best experiences I’ve ever had driving across country with everything you own a little recommend you haul anyone that ask thank you for your great service

kenneth b.  |  First Impressions 
Rating:
5.0

Thanks, very pleasant place.

Leslie W.  |  Overall Experience 
Rating:
5.0

This is a very nice U-Haul facility. The manager was very friendly.

JEFFREY W.  |  Overall Experience 
Rating:
5.0

great:)

Lynette G.  |  Overall Experience 
Rating:
5.0

Victoria and staff were excellent to deal with. So was the manager.

ronald r.  |  Overall Experience 
Rating:
5.0

Thanks

Paula F.  |  Overall Experience 
Rating:
5.0

Anne Marie was very accommodating and friendly

Karen C.  |  First Impressions 
Rating:
5.0

Everyone was very professional and polite, the move was accomplished in less time then was expected. I would recommend uhaul to my family and friends.

sandra a.  |  Overall Experience 
Rating:
4.0

Questions 1,2, & 4 do not apply.... Yes, all went well, I would use your service again If/ when needed. Thank you, Simona

Simona D.  |  Overall Experience 
Rating:
5.0

Mrs. Mckenzie were extremely helpful and patient and polite. They made sure everything was accurate.

Kishan T.  |  Overall Experience 
Rating:
5.0

Great customer service, knowledgeable and fast process for rental trucks and storage facilities.

Nancy M.  |  Overall Experience 
Rating:
4.0

Everything was good, i just wish it was a little cheaper

MITCHELL S.  |  Overall Experience 
Rating:
5.0

After driving for 26 hours she was so nice to me and helpful.Thank you

SEBASTIAO M.  |  First Impressions 
Rating:
5.0

had u-boxes delivered from Springfield, VA and the Pompano Beach location were excellent with scheduling, delivering, and picking up the uboxes to my new home.

Annette M.  |  Overall Experience 
Rating:
5.0

Very friendly, prompt service! A good group there!!!

Tonja W.  |  First Impressions 
Rating:
5.0

Ursula was the most courteous and pleasant person I have worked with in a long time. She made the entire moving experience a pleasure! Thanks!

Robert P.  |  Overall Experience 
Rating:
5.0

Nice storage facility very good customer service. I will recommend to people.

mark j.  |  Reservation 
Rating:
1.0

Horrible service

Arlete T.  |  Overall Experience 
Rating:
5.0

Really impressive state of the art

Peter H.  |  First Impressions 
Rating:
1.0

Ron or Don the storage manager, was the rudest manager I have ever encountered. Very poor customer service and has verbal issues. Does not know how to communicate and will never use U-Haul again

Melinda G.  |  Overall Experience 
Rating:
5.0

Staff was very professional and accommodating.

Perri P.  |  Overall Experience 
Rating:
5.0

I was very pleased with the service provided at this UHaul. The van was new and worked well. The customer service was top notch; especially Victoria. She is pleasant on the phone and more in person.

Tracey A.  |  Overall Experience 
Rating:
5.0

Chuck and Ursula made my experience a great one last minute changes forced me to keep my things in storage for four months at the end of those months they were the best in Keeping in touch with me

sandra m.  |  Overall Experience 
Rating:
5.0

Customer service was very nice and helpful you have excellent employee even security

MARTHA M.  |  Reservation 
Rating:
5.0

The staff was so kind and warm and helpful! Such a great experience for the entire time we stored our RV there! I can't say it enough, we will definitely be using U-HAUL for all our future needs!

perry l.  |  Overall Experience 
Rating:
5.0

Very accommodating! Stored a car and our 26' for our move to Georgia. Very smooth transaction!

bonnie m.  |  Reservation 
Rating:
5.0

The service that Angel and Crystal provided was exceptional.

Rosalyn J.  |  Reservation 
Rating:
5.0

Everything was great. Could not have been better. Thank you

ron b.  |  Overall Experience 
Rating:
2.0

The phone went unanswered at the Pompano facility! It took 3 calls to connect with a knowledgeable person at main number. The lady delivery driver was fantastic. She made it all a success !

Ronald W.  |  Overall Experience 
Rating:
3.0

Rate was pretty hi

David R.  |  Reservation 
Rating:
5.0

Office bad attitude at check out

Jacqueline B.  |  Overall Experience 
Rating:
1.0

I made réservation 3 Times and each time when i call to confirm they said that a han no réservation. So i never had a place there and now they ask me to rate there service. It is very bad!!!

Daniel L.  |  Reservation 
Rating:
4.0

I am glad I was able to use your covered RV storage space on short trim Thank You Dale

dale c.  |  Overall Experience 
Rating:
1.0

Not recommend

hugo f.  |  Overall Experience 
Rating:
3.0

I was there a couple times and it was dark, there were no exterior lights on. The manager is a jerk.

robert r.  |  Overall Experience 
Rating:
1.0

The lady the resve me was rude with no respect for the customer

PATRICK L.  |  Reservation 
Rating:
5.0

Keep up the great work! --- Outstanding service across the board!

Kelcina A.  |  Overall Experience 
Rating:
1.0

poor customer service and I was never able to communicate with the facility directly, aside from when I drove over. Left over 10 messages never got a call back. Still charged me for services after

Isabel S.  |  Overall Experience 
Rating:
1.0

After making a reservation for a RV parking spot I drove my RV to the location only to be told there were no spaces available. I had to leave and try to find alternative parking. I'm very displeased.

Michael C.  |  Reservation 
Rating:
5.0

I was very pleased with this temperature controlled facility.

Patrick C.  |  Overall Experience 
Rating:
5.0

The experience was very positive. A young man, Adam was great. He accommodated me and made my experience outstanding. He went beyond my expectations even though he was working alone, and it was busy.

George C.  |  Overall Experience 
Rating:
5.0

I would recommend this location to others.

Richard F.  |  Overall Experience 
Rating:
5.0

Victoria Adam and the rest of the staff KUDOS TO ALL OF THE TEAM.

daniel a.  |  Overall Experience 
Rating:
5.0

Wonderful customer service and gave very good information

Imelda S.  |  Reservation 
Rating:
1.0

the office staff especially the guy whose the owner are very rude and condescending. they act like they are doing us a favor by being there. it all starts with the owner onsite, he is kind of a jerk

Complete T.  |  Overall Experience 
Rating:
5.0

Thank you.

Sam A.  |  Overall Experience 
Rating:
2.0

Both the lady and gentleman inside was rude. The guy that checked the truck In was very nice.

Sean M.  |  Reservation 
Rating:
4.0

They were helpful to find the size I needed. Friendly staff.

wendy c.  |  Overall Experience 
Rating:
5.0

Very helpful staff

DENIECE J.  |  Reservation 
Rating:
1.0

I will never using Uhaul pod services again. The treatment I received during the after my pods were shipped to its destination were abismal. The general manages at the Pampano beach location was rude.

LEE F.  |  Overall Experience 
Rating:
5.0

I did not see the facility in person. I had contact with the facility on delivering my Ubox.They were very professional and was able to have my Ubox delivered in a timely manner. Deliver was AWESOME

Tina O.  |  Overall Experience 
Rating:
4.0

Great Service.

Jose R.  |  Overall Experience 
Rating:
3.0

I was charged $80 x 2 to make my pods available for me to remove the contents. Too much. Actually never quoted in the rental procedures either in shipping or receiving. $460 dollars too much.

gerald s.  |  Overall Experience 
Rating:
5.0

Staff was very friendly and accommodating.

Michelle C.  |  Overall Experience 
Rating:
2.0

Your store assisted in making me have a U-Haul nightmare. The customer service in your facility was absolutely deplorable. Adam was extremely rude to me. I’d like a Manager to call me as I’ve asked.

Martener S.  |  Overall Experience 
Rating:
5.0

second time rating U Haul

Gregory G.  |  Overall Experience 
Rating:
5.0

Only real issue was with the uhaul pod latch being mostly broken off. Anyone could have just yanked it off with their hands, very unsecured.

Alexander M.  |  Overall Experience 
Rating:
5.0

I have recommended you twice already. It was the smoothest move I ever had. Staff was professional, courteous, and personable. Great job!

Lynn Z.  |  Overall Experience 
Rating:
5.0

Very clean, very well kept place. Its not trashed or outdated like most places. You do not raise the prices like other places. I am already telling friends who are looking for storage to go there!

miguel g.  |  Overall Experience 
Rating:
5.0

Easy to Find and great customer service

Dennis S.  |  Reservation 
Rating:
1.0

I had a Ubox shipped from CT to FL. The shipment went smoothly and quickly. Contact with Uhaul was however a complete SNAFU . The national helpcenter is BROKEN. Agents never had authority to act.

Lisa T.  |  Overall Experience 
Rating:
5.0

Happy to have used uHaul end to end for this long distance move, including its recommended moving company locally.

Suzanne C.  |  Overall Experience 
Rating:
5.0

.

reubon r.  |  Reservation 
Rating:
5.0

Facility is clean and staff are helpful.

JAMI E.  |  Reservation 
Rating:
1.0

Contact me at 732 995 5561

walter h.  |  Overall Experience 
Rating:
5.0

Excellent service, flexible schedule and professional staff. Will recommend U-Haul to my friends!

Jiwei C.  |  Overall Experience 
Rating:
5.0

My experience was exceptionally

Paul F B.  |  Overall Experience 
Rating:
1.0

Poor communication and customer service - not enough characters to explain.

Seth S.  |  Overall Experience 
Rating:
5.0

I rented a cube to move some belongings from Massachusetts to FLA.excellent service; they did the drop off when they said they would and delivered it on time.

Dennis T.  |  Overall Experience 
Rating:
5.0

Victoria was veryprofessional and helpful.

Jeanette P.  |  Overall Experience 
Rating:
5.0

You service was just what I needed Will seek to offer youto any one for use thank again

Kathy J.  |  Overall Experience 
Rating:
5.0

Less blankets, Less cost!

Jeff S.  |  Overall Experience 
Rating:
5.0

thank you

sandra w.  |  Overall Experience 
Rating:
2.0

What I didn’t like about it was the fact I could be prorated in but you couldn’t prorate me out. I find that to be rip off and unfair to customers.

Diallo J.  |  Overall Experience 
Rating:
5.0

Everyone was friendly and helpful!

Michael C.  |  Overall Experience 
Rating:
5.0

staff is awesome. hardworking and friendly.

Chris S.  |  Overall Experience 
Rating:
5.0

Nice covered facility for the coach. We'll be back in October and have made our reservation.

John M.  |  Overall Experience 
Rating:
5.0

I am very happy with the service, good job.

Herlinda S.  |  Overall Experience 
Rating:
1.0

What facility?! You guys are so disorganized that even messed up my delivery reservation trying for me going to the facility and that was not going to happen. Ridiculous honestly. Not Using uhaul ever

jackie u.  |  Overall Experience 
Rating:
4.0

Everything great except for staff, both encounters with 2 different people on initial check-in to the storage and final checkout were short with me, like i was bothering them

Renee J.  |  Overall Experience 
Rating:
1.0

Manager is a real a******

Lawrence L.  |  Overall Experience 
Rating:
1.0

The GM is a scumbag and he'd bait and switch his deals. Lied to me and I think they purposely got my contact information wrong so they could drive up my bill and steal my things after Hurricane Irma.

Sean H.  |  Overall Experience 
Rating:
4.0

Great place for RV storage. Will be back.

Jason E.  |  Overall Experience 
Rating:
4.0

Nice place

Todd N.  |  Overall Experience 
No reviews have been submitted for this location.

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