Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The crew was very helpful and the service was excellent. They made my truck rental experience thankful.
Wayne Yorker
Rating:
5.0
The entire service was very good, except for the liquid they use to clean the car mats, they applied a type of oil and my foot was very slippery while driving. That is a danger, I had to drive in socks to avoid having an accident, that is a very dangerous mistake. I told one of the women (she has a lot of moles on her face) and she said okay, that didn't matter. In my opinion, what matters most is the safety of the drivers, I had to take off my shoe to drive.
Johanna Ruiz
Rating:
5.0
They bring me excellent service especially the general manager. She’s so nice thank you for your service.
Darwin Rodriguez
Rating:
5.0
Nothing at all
Onickson Aristhomene
Rating:
5.0
Customer did not leave a comment.
David Bentley
Rating:
5.0
Customer did not leave a comment.
Lucie Casavant
Rating:
2.0
Never have paper in the copy machine never give your receipt after your service is over when a mistake has been made never says I give you five or 10% off some have negative attitude and some have halfway positive attitude thank you for asking me to take this survey
Ruby Beckon
Rating:
5.0
Customer did not leave a comment.
laurent lina
Rating:
5.0
Thank you very much guys you are the best
WALTER PRADO
Rating:
5.0
Customer did not leave a comment.
stavros gikas
Rating:
5.0
Customer did not leave a comment.
John Brandano
Rating:
5.0
Everything worked out perfectly fine. Thank you for making my moving experience to another state a smooth one! 😊
Silvia Coelho
Rating:
5.0
Customer did not leave a comment.
Guillermo Melchor
Rating:
4.0
le temps de service a Pompano a été long avant d’être servi.
le prix de location est trop dispendieux pour la même remorque et la même distance.
gaetan soucy
Rating:
5.0
Staff was excellent
Joseph Cole
Rating:
5.0
very helpful
frank andreou
Rating:
5.0
Customer did not leave a comment.
John Jean
Rating:
5.0
Great job. Very efficient.
Joseph Pettit
Rating:
4.0
Customer did not leave a comment.
Myles Loesel
Rating:
4.0
Customer did not leave a comment.
Cristiano Lima
Rating:
1.0
Infested with roaches
Andy Ayala
Rating:
2.0
After booking online, I refused the insurance. When I arrived to pick up the vehicle, I was told I need the insurance which I had to pay an additional. The lady at the register said it's mandatory!
Christion Dorelus
Rating:
5.0
Great customer service
Paulo Ferreira
Rating:
5.0
Customer did not leave a comment.
TREVI SILVERSTEIN
|
Overall Experience
Rating:
5.0
Patrice at this location is outstanding. I was new to this and she made everything crystal clear in a very efficient manner.
Cyd Sterling
Rating:
4.0
Customer did not leave a comment.
Jennifer Richards
Rating:
5.0
Customer did not leave a comment.
Danilo Savov
Rating:
5.0
Customer did not leave a comment.
Debora Rocha
Rating:
5.0
Everything was great.
Wayne Yorker
Rating:
3.0
The coffee machine never have no paper or no ink
So please ask someone to give the customer their receipt and instead of emailing them that's good also but I like my receipt thank you 🤔
Charles Moore
Rating:
5.0
Excellent
Octavio Gutierrez
Rating:
4.0
Customer did not leave a comment.
Gustavo Torres
Rating:
5.0
The representative was very helpful and a joy to talk to.
Charles Long
Rating:
4.0
Great customer service.
Varick Downie
|
Overall Experience
Rating:
5.0
The staff were excellent. Very helpful, friendly and an overall great experience. Thank you ladies!!!!
sean jones
Rating:
5.0
Customer did not leave a comment.
Cristiano Lima
Rating:
5.0
Customer did not leave a comment.
Karyn Kraft
Rating:
4.0
Customer did not leave a comment.
ANTOINETTE BESBRIS
Rating:
5.0
There is nothing to improve the superior quality of the mechanic that put on my wiring harness and my hitch. The people in the office were spectacular. They knew exactly what to do on their job. They were absolutely wonderful and pleasant to speak to. They took care of everything that I needed. I didn’t need anything. All I did was pay the bill and leave and I was very extremely happy with the service they gave me thank you very much for being U-Haul people that I could trust and look up to and have a great day.
Carol Renshaw
Rating:
5.0
Customer did not leave a comment.
Maria Portas
Rating:
5.0
Great service
MILKAH YASHAREL
Rating:
5.0
Customer did not leave a comment.
Guerloucha Butler
Rating:
5.0
Customer did not leave a comment.
Fernando Arroyo
Rating:
2.0
The hitch installed was the wrong type. It was scraping the muffler and was causing damage to the car. In fact, the lack of balance caused a tire to blow midtrip. The hitch was replaced with the correct one under warranty.
Britt Nemeth
Rating:
5.0
Excellent Service
Patricia Poitier-Sands
Rating:
4.0
Keep doing a good job.
Enrique Del Campo
Rating:
5.0
Customer did not leave a comment.
Chris Young
Rating:
5.0
Very good
adilson da silva
Rating:
5.0
Customer did not leave a comment.
Drew Erich
Rating:
5.0
Customer did not leave a comment.
john thomas
Rating:
5.0
Customer did not leave a comment.
Joe Martin
Rating:
5.0
Customer did not leave a comment.
Mark A. Hill
Rating:
5.0
Customer did not leave a comment.
Joseph Cole
Rating:
5.0
Customer did not leave a comment.
Benjamin Conrad
Rating:
5.0
Staff was very helpful and friendly
Easy check in and check out
DAVID Nyitray
Rating:
5.0
Nothing
Jose Francisco
Rating:
5.0
Just keep up the good work, keeping the rental vehicles in great shape.
Malquias Reynoso
Rating:
5.0
Improve the system, the lady that helped me I believe her name is Patricia was beyond amazing, great customer service, but the ac in the office barely working and the computers and their system I believe is almost obsolete, the company should invest a little bit more on those, it will go a long way.
Marisabel Vales
Rating:
3.0
Clean the cab of the truck. The equipment was dirty and windows had not been cleaned at all. Returning equipment no one was around and inside the told us to just leave the keys on the seat of the truck. If truck got stolen who would have been responsible at that point since no one checked it in. Bad return system.
David Shore
Rating:
5.0
Everything was excellent. Young lady at desk was great and return was fast. Definitely would recommend location to friends. They made a stressful moving day stress free at location.
Anthony Attanasio
Rating:
4.0
Customer did not leave a comment.
Robert Sills
Rating:
5.0
Everything was good
carl davis
Rating:
3.0
Improve the customer service
garry St Louis
Rating:
5.0
Customer did not leave a comment.
James Bunn
Rating:
4.0
Very helpful and customer service oriented check in and check out
PEter LATERZA
Rating:
5.0
Customer did not leave a comment.
Giovani Almeida
Rating:
5.0
Excellent
rosa mckenna
Rating:
5.0
The girl that rented me the trailer was exceptional!
Scott Colton
Rating:
5.0
Customer did not leave a comment.
Lisa Streck
Rating:
5.0
Michelle S. was great. Friendly & got me in and out quickly!
DANIEL B SARETSKY
Rating:
5.0
Staff that helped me rent it was very helpful
Walton Pierre
Rating:
5.0
I greatly appreciate the help from the two employees that assisted me with the trailer. I will be back!
Dexter Browne
Rating:
5.0
My needs were on short notice. The staff responded promptly and enabled me to succeed. I was able to rent a pick up amd move bulky items and return it within 1 1/2 hours. Super convenient location to my employers vessel and the vendor supplying the items.
dave herrick
Rating:
5.0
Nothing, everything went well 👌🏻😎
GREGORY AIELLO
Rating:
4.0
Customer did not leave a comment.
Phillip Auzenne
Rating:
5.0
The Staff was very friendly, the Van was ready to go, and dropping it off after I was done, was seamless.
Great Location / Great Team
Thank You
JOSEPH CAVARRETTA
Rating:
5.0
All went well! Staff and equipment were great!
Jonathan Borgert
Rating:
5.0
Customer did not leave a comment.
TIALY Solon
Rating:
5.0
Very nice equipment
every thing worked as it was suppose to.
Towed like it was not there.
Will use again.
Thank you to all the people at UHAUL for a great experience
James Krill
Rating:
5.0
Hi good morning , on December 31,2023 right before the new years I needed a H Haul truck for the very first time , meanwhile it was my first time and I was not for sure who will have a great customer service experience . I went to me and felt uncomfortable and I decided to go to another location which is in pompano beach fl in sample rd . Wher I met Tanesha Dickinson who has great customer service she made me felt comfortable and I can trust her experience . She explained everything to me and took her time with every detail . On January 1,2024 as I returned my truck Tanesha Dickinson was present and she had a smile on her face and welcome me and and ask me how did things went with my first move. I left happy and I will more likely recommend this location to anyone .. thank you Tanesha D. Sincerely Felicia ,
Felecia French
Rating:
4.0
Customer did not leave a comment.
kimberly godwin
Rating:
5.0
Customer did not leave a comment.
Andre Neves
Rating:
5.0
Customer did not leave a comment.
Richard j McCarthy jr
Rating:
5.0
Very pleasant
Brian Benjamin
Rating:
5.0
Customer did not leave a comment.
Kristin Costanzo
Rating:
4.0
Customer did not leave a comment.
MARVIN CAMPOS
Rating:
5.0
Customer did not leave a comment.
Artur Santos
Rating:
5.0
N/a
Stervens davilma
Rating:
3.0
Fuel gauge was broken, we thought the truck was completely empty and put more fuel than we had to. They couldn’t reimburse me as the fuel gauge didn’t move up to verify that we left a lot more gas than we had to.
Edimar De Souza
Rating:
5.0
The people here are very pleasant which adds to the pleasure of renting from them. I rented a cargo van today, and they had me all taken care of within 60 seconds.
Jeff Rosenthal
Rating:
5.0
Customer did not leave a comment.
Karen Basehore
Rating:
5.0
Customer did not leave a comment.
Michele Lynch
Rating:
5.0
Team is awesome at the uhaul rental location that I rented from.
CHERRI POOLE
Rating:
5.0
Quick and easy to pick up truck
Ivette Toledo
Rating:
5.0
Lex was absolutely fabulous!!! Would recommend to anyone who wants quality work and caring people.
Mark Packo
Rating:
3.0
Have some truck in the location i live at
anthony ford
Rating:
5.0
The agent was great. As a business owner myself i would love to hire a employee like her
Paul Virga
Rating:
5.0
Your staff did a Great Job. They were professional.
Larry Thayer
Rating:
5.0
Customer did not leave a comment.
Leandro Matosinho
Rating:
4.0
Lots of information ,they did a great job of texting me about the rental. Very courteous and offered advise .we were very pleased.
Matthew Duncan
Rating:
5.0
Nothing
William Gonzalas
Rating:
5.0
Customer did not leave a comment.
Akeem Williams
Rating:
2.0
The online booking was amazing and effortless, the issue arrived when I went to my unit. It was a man in the hallway on the floor that was charging his phone when I went to my unit I noticed the lock and the storage beside mines was open and filled to the max, with food and unsanitary items. I asked the man if he knew were I could grab a key and to my shock he had a key ring with about 50 plus keys on it and he used 1 to open my unit that had some storage bins of his in it. He removed his bins and asked me not to tell. I felt un easy knowing that he had all the keys so after moving in, I went down stairs to discretly tell the work it was a lady that a man in the hallway, before I could finish she yelled "hes not homeless, he rents the storage beside yours". I then said well he has all the keys to the locks, she told me there aren't any keys to the locks, I reminded her that I had just came down to purchase a new lock, after he gave me the old lock and keys to the one that was originally on the storage. She stormed off to go investigate, I asked her to please not tell him that I saw him with the keys to the lock because his unit is directly next door to mine and I'm a single female.
Keeunsha Burrell
|
Online Move In
Rating:
5.0
Staff is very professional and well mannered.
manuk tercan
|
First Impressions
Rating:
5.0
For my storage I Definitely Give it a Excellent
MARTIN PERRIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Stacey Verneus
|
First Impressions
Rating:
2.0
Paid for a dolly and never got it
Roscoe Singletary
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
ADAM WACHSTEIN
|
Overall Experience
Rating:
1.0
I called on the phone and specifically asked about a ground floor storage unit at a U-Haul rental place where I could rent a truck pick up the stuff put it in storage I was told yes we have one on the ground floor air condition unit no problem. I showed up rented the truck my mistake was not checking out the storage unit first went and got my furniture came back and was shown the storage unit which was on a half floor in between the first and second floor very strange setup but if you know this facility location you probably know what I'm talking about. When I went in back into the office and said that's not on the first floor I have to climb some steep stairs I have a couple big heavy dressers to put in there they said "no WE consider that first floor"... to which I replied no that's not first floor there are stairs going up to a second floor they said no second floor is above that floor you know arguing back and forth doesn't do anyone any good so I just canceled the storage unit on the spot right next door to Public Storage and rented a space for $20 less a month than what you were asking anyhow. So all in all it worked out for the best but I don't appreciate being lied to over the phone and to my face when I'm in there renting the truck in the storage unit. Therefore I cannot refer or recommend your location or facilities to anyone and give it a very poor overall rating.
DONALD COOPER
|
Overall Experience
Rating:
1.0
I was lied to on the phone by Michelle because she told me they had a ground floor unit for rent which is why I chose this location to rent the U-Haul truck from. Once I had rented the truck picked up the materials and came back to the U-Haul facility I was then shown the supposed ground floor storage unit which wasn't ground floor at all it was up 10 steps to a second floor level which I didn't want to carry all of the things in the truck by myself up to. I ended up going next door to Public Storage renting a ground floor unit 5 ft from the front door for less than what U-Haul was asking for that shabby Second Story location
DONALD COOPER
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Chemelle charles
|
Online Move In
Rating:
5.0
I could always count on Uhaul when needed🤩! Also, I would like to give a suggestion about maybe considering a "Customer Reward Program" so customers could gain something back according to services they use. Just a suggestion. Thank you.
Yaslin Luna
|
First Impressions
Rating:
2.0
I have place my items in unit to go back there to get and it is not longer there. I let the staff know that some items was missing. I ask how are they are getting into the unit if i have the only key. In the beginning I had problems getting in the facility. At that time I told the staff. Thank you again to share my experience at this place
linda alexandre
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kerry hill
|
Overall Experience
Rating:
5.0
I am a pain in but however the girls are very nice. I would recommend them, stop by and tell them you have a coupon. Sean
sean clark
|
First Impressions
Rating:
4.0
Had a rough start. I was sold a first floor unit over the phone then when I went to move in, I was offered a second floor unit with only stair access. Being disabled (as I told the office before moving in) I required the first floor.
I finally got in touch with the general manager after a lot of frustration with the office lady and he was able to work with me and satisfy my needs.
After that, everything was a good experience.
Rick Wood
|
Overall Experience
Rating:
1.0
Your current manager was so very unhelpful I had to call your corporate office to get taken care of. You should listen to the many phone calls I had to make to that b...h. SO GLAD TO BE OUT OF UHAUL E Sample rd pompano
SAMUEL WOLFE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
stacie graham
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
RAYLEE GUINN
|
First Impressions
Rating:
4.0
I’ve been to this location twice now. Super friendly and helpful staff. Shane Horton definitely sets the playing field for exceptionally friendly customer service. Both times I’ve been to this location, they were super busy and some of the customers were very tough, but the staff rose above it and offered me and those that accepted it, above and beyond service. I can see this location could benefit from more staff, but they made the best of tough situations.
Rebecca Uson
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alf Dueser
|
Overall Experience
Rating:
2.0
They didn’t not have the unit it I reserved available when I came to the storage facility. The man working their couldn’t care less. Went to public storage for better service.
Kathleen Dow
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
lisa purton
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Timothy Holden
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alf Dueser
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FRANCISCO BERRIOS-SILVA
|
Overall Experience
Rating:
5.0
Your staff is consistently helpful and stellar…very impressive!
MELVIN JONES JR
|
Overall Experience
Rating:
2.0
It was difficult to get to the unit because it was on the 2nd floor. I could not get my sofa into the unit because the hallway and door were not wide enough.
Gia Feagin
|
First Impressions
Rating:
4.0
Both at the rental and storage employee computers gave slight problems... causing delays.
Varick Downie
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carlos Rodriguez
|
Overall Experience
Rating:
4.0
efficient, convenient and reasonably priced.
Timothy Holden
|
First Impressions
Rating:
3.0
Card reader was broken a few times.
No elevator and several flights of stairs was just miserable.
When the rate went up on that roach infested unit it was just not worth it.
michael mccormark
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elliott Milek
|
Overall Experience
Rating:
3.0
When I ordered the unit online it said I would get a free lock for the unit, which I do have a screenshot of, but when we moved in the woman said no.
Kelly Buchanan
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Christine Petit-Pointe
|
Online Move In
Rating:
5.0
I was very please with there Excellent service good people there nice employees it’s just because I am moving that’s why leave thete
Steve Falconer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
patricia Thrower
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Clovis Coutinho
|
Overall Experience
Rating:
5.0
Great customer service from your staff in Pompano beach.
Elliott Milek
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Dwike Parramore
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Glenley Ferguson
|
First Impressions
Rating:
5.0
Great experience.
Jeffrey Janek
|
Overall Experience
Rating:
4.0
We arrived just before closing time...the young lady agent on duty was very helpful and stayed past 7 PM to be sure everything was taken care of before we left to return home,
Kay MC COOL
|
First Impressions
Rating:
5.0
Sabrina was outstanding-
mary lynn haas
|
First Impressions
Rating:
5.0
Manager is great. He is really on the ball.
CHUCK SMITH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANTOINE MALONE
|
First Impressions
Rating:
2.0
It was terrible having to bring everything up many flights of stairs.
Terrible setup. I'm regretting getting this unit. Parking lot is completely full of trucks hard to find a place to park.
michael mccormark
|
First Impressions
Rating:
5.0
The staff was so helpful and friendly Excellent experience
nadine tross
|
Overall Experience
Rating:
5.0
She was s great helper !
Rosina Lombardo
|
First Impressions
Rating:
5.0
All good
Arthur Vallejo
|
Overall Experience
Rating:
3.0
No elevator. Did not like steep xterior stairs. Betwn. exterior & interior (3 flights) Difficult to carry things to store. A ramp would be better to roll a cart. Lights were always off in hallways.
debra knight
|
Overall Experience
Rating:
5.0
The young ladies at the counter could not have done any better with my rental . .
ELIZABETH KRESS
|
First Impressions
Rating:
5.0
Vanessa was a lot of help from reserving the truck and space to checking out.
Dan White
|
Overall Experience
Rating:
2.0
It is what it was !!!
DEON LOVETT
|
Reservation
Rating:
2.0
Your employees need to understand the process .If a process has been implement . I had a container from Houston to Pompano Beach being delivered. And the coordination was marginal at best .
james hein
|
Reservation
Rating:
1.0
Needed repair, very poor lighting
CALEB FREDERICK
|
Overall Experience
Rating:
5.0
Friendly staff above my expectations.Thank you for a good service.
Maria Holzmeister
|
Overall Experience
Rating:
1.0
I hospitalized and called several times the number and never received a all back. I had a storage unit for several yrs. because they never returned my call they sold my belongings. All my pictures etc