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Jennifer KCustomer Reviews for U-Haul Moving & Storage at Sample Rd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good
Carl DFrom pompano beach to ste Agathe QC Everything went very well …perfectl
Jean YI dont remember the woman's name that helped me but she was very courteous, quick with rental paperwork and was very professional. I was in and out in a matter of minutes with no issues. AAAA+ to her!
Kerry JNeeds more workers
Melonie BWindshield cleanliness (inside & outside) is everything to me. Better prep would make me smile… I worked with Patrice, GM, and she went overboard to ensure my experience was nothing short of ambassador service. Thank you, Patrice! We’ll see you again, for sure!
Andrew WNothing. Much, but keep up the good work The staff and the general manager was very amazing.
Brendon Jthis location has always been difficult to get in and out of there was one lady at this store by herself I hooked up the trailer, checked all the lighting chains and gear. I loaded up two bags of blankets. I had vented brought the trailer back the two bags in the back of the trailer.
Matthew PThe Customer service lady was super Very helpful and and really went beyond Helping get my rental with out a reservation will recommend this place
Tilano AEverything was great including staff !!
Joseph CThings are great thank you
david wThe crew was very helpful and the service was excellent. They made my truck rental experience thankful.
Wayne YThe entire service was very good, except for the liquid they use to clean the car mats, they applied a type of oil and my foot was very slippery while driving. That is a danger, I had to drive in socks to avoid having an accident, that is a very dangerous mistake. I told one of the women (she has a lot of moles on her face) and she said okay, that didn't matter. In my opinion, what matters most is the safety of the drivers, I had to take off my shoe to drive.
Johanna RThey bring me excellent service especially the general manager. She’s so nice thank you for your service.
Darwin RNothing at all
Onickson ANever have paper in the copy machine never give your receipt after your service is over when a mistake has been made never says I give you five or 10% off some have negative attitude and some have halfway positive attitude thank you for asking me to take this survey
Ruby BThank you very much guys you are the best
WALTER PEverything worked out perfectly fine. Thank you for making my moving experience to another state a smooth one! 😊
Silvia Cle temps de service a Pompano a été long avant d’être servi. le prix de location est trop dispendieux pour la même remorque et la même distance.
gaetan sStaff was excellent
Joseph Cvery helpful
frank aGreat job. Very efficient.
Joseph PInfested with roaches
Andy AAfter booking online, I refused the insurance. When I arrived to pick up the vehicle, I was told I need the insurance which I had to pay an additional. The lady at the register said it's mandatory!
Christion DGreat customer service
Paulo FPatrice at this location is outstanding. I was new to this and she made everything crystal clear in a very efficient manner.
Cyd SEverything was great.
Wayne YThe coffee machine never have no paper or no ink So please ask someone to give the customer their receipt and instead of emailing them that's good also but I like my receipt thank you 🤔
Charles MExcellent
Octavio GThe representative was very helpful and a joy to talk to.
Charles LGreat customer service.
Varick D | Overall ExperienceThe staff were excellent. Very helpful, friendly and an overall great experience. Thank you ladies!!!!
sean jThere is nothing to improve the superior quality of the mechanic that put on my wiring harness and my hitch. The people in the office were spectacular. They knew exactly what to do on their job. They were absolutely wonderful and pleasant to speak to. They took care of everything that I needed. I didn’t need anything. All I did was pay the bill and leave and I was very extremely happy with the service they gave me thank you very much for being U-Haul people that I could trust and look up to and have a great day.
Carol RGreat service
MILKAH YThe hitch installed was the wrong type. It was scraping the muffler and was causing damage to the car. In fact, the lack of balance caused a tire to blow midtrip. The hitch was replaced with the correct one under warranty.
Britt NExcellent Service
Patricia PKeep doing a good job.
Enrique DVery good
adilson dStaff was very helpful and friendly Easy check in and check out
DAVID NNothing
Jose FJust keep up the good work, keeping the rental vehicles in great shape.
Malquias RImprove the system, the lady that helped me I believe her name is Patricia was beyond amazing, great customer service, but the ac in the office barely working and the computers and their system I believe is almost obsolete, the company should invest a little bit more on those, it will go a long way.
Marisabel VClean the cab of the truck. The equipment was dirty and windows had not been cleaned at all. Returning equipment no one was around and inside the told us to just leave the keys on the seat of the truck. If truck got stolen who would have been responsible at that point since no one checked it in. Bad return system.
David SEverything was excellent. Young lady at desk was great and return was fast. Definitely would recommend location to friends. They made a stressful moving day stress free at location.
Anthony AEverything was good
carl dImprove the customer service
garry SVery helpful and customer service oriented check in and check out
PEter LExcellent
rosa mThe girl that rented me the trailer was exceptional!
Scott CMichelle S. was great. Friendly & got me in and out quickly!
DANIEL BStaff that helped me rent it was very helpful
Walton PI greatly appreciate the help from the two employees that assisted me with the trailer. I will be back!
Dexter BMy needs were on short notice. The staff responded promptly and enabled me to succeed. I was able to rent a pick up amd move bulky items and return it within 1 1/2 hours. Super convenient location to my employers vessel and the vendor supplying the items.
dave hNothing, everything went well 👌🏻😎
GREGORY AThe Staff was very friendly, the Van was ready to go, and dropping it off after I was done, was seamless. Great Location / Great Team Thank You
JOSEPH CAll went well! Staff and equipment were great!
Jonathan BVery nice equipment every thing worked as it was suppose to. Towed like it was not there. Will use again. Thank you to all the people at UHAUL for a great experience
James KHi good morning , on December 31,2023 right before the new years I needed a H Haul truck for the very first time , meanwhile it was my first time and I was not for sure who will have a great customer service experience . I went to me and felt uncomfortable and I decided to go to another location which is in pompano beach fl in sample rd . Wher I met Tanesha Dickinson who has great customer service she made me felt comfortable and I can trust her experience . She explained everything to me and took her time with every detail . On January 1,2024 as I returned my truck Tanesha Dickinson was present and she had a smile on her face and welcome me and and ask me how did things went with my first move. I left happy and I will more likely recommend this location to anyone .. thank you Tanesha D. Sincerely Felicia ,
Felecia FThe online booking was amazing and effortless, the issue arrived when I went to my unit. It was a man in the hallway on the floor that was charging his phone when I went to my unit I noticed the lock and the storage beside mines was open and filled to the max, with food and unsanitary items. I asked the man if he knew were I could grab a key and to my shock he had a key ring with about 50 plus keys on it and he used 1 to open my unit that had some storage bins of his in it. He removed his bins and asked me not to tell. I felt un easy knowing that he had all the keys so after moving in, I went down stairs to discretly tell the work it was a lady that a man in the hallway, before I could finish she yelled "hes not homeless, he rents the storage beside yours". I then said well he has all the keys to the locks, she told me there aren't any keys to the locks, I reminded her that I had just came down to purchase a new lock, after he gave me the old lock and keys to the one that was originally on the storage. She stormed off to go investigate, I asked her to please not tell him that I saw him with the keys to the lock because his unit is directly next door to mine and I'm a single female.
Keeunsha B | Online Move InStaff is very professional and well mannered.
manuk t | First ImpressionsFor my storage I Definitely Give it a Excellent
MARTIN P | Overall ExperiencePaid for a dolly and never got it
Roscoe S | First ImpressionsI called on the phone and specifically asked about a ground floor storage unit at a U-Haul rental place where I could rent a truck pick up the stuff put it in storage I was told yes we have one on the ground floor air condition unit no problem. I showed up rented the truck my mistake was not checking out the storage unit first went and got my furniture came back and was shown the storage unit which was on a half floor in between the first and second floor very strange setup but if you know this facility location you probably know what I'm talking about. When I went in back into the office and said that's not on the first floor I have to climb some steep stairs I have a couple big heavy dressers to put in there they said "no WE consider that first floor"... to which I replied no that's not first floor there are stairs going up to a second floor they said no second floor is above that floor you know arguing back and forth doesn't do anyone any good so I just canceled the storage unit on the spot right next door to Public Storage and rented a space for $20 less a month than what you were asking anyhow. So all in all it worked out for the best but I don't appreciate being lied to over the phone and to my face when I'm in there renting the truck in the storage unit. Therefore I cannot refer or recommend your location or facilities to anyone and give it a very poor overall rating.
DONALD C | Overall ExperienceI was lied to on the phone by Michelle because she told me they had a ground floor unit for rent which is why I chose this location to rent the U-Haul truck from. Once I had rented the truck picked up the materials and came back to the U-Haul facility I was then shown the supposed ground floor storage unit which wasn't ground floor at all it was up 10 steps to a second floor level which I didn't want to carry all of the things in the truck by myself up to. I ended up going next door to Public Storage renting a ground floor unit 5 ft from the front door for less than what U-Haul was asking for that shabby Second Story location
DONALD C | First ImpressionsI could always count on Uhaul when needed🤩! Also, I would like to give a suggestion about maybe considering a "Customer Reward Program" so customers could gain something back according to services they use. Just a suggestion. Thank you.
Yaslin L | First ImpressionsI have place my items in unit to go back there to get and it is not longer there. I let the staff know that some items was missing. I ask how are they are getting into the unit if i have the only key. In the beginning I had problems getting in the facility. At that time I told the staff. Thank you again to share my experience at this place
linda a | Overall ExperienceI am a pain in but however the girls are very nice. I would recommend them, stop by and tell them you have a coupon. Sean
sean c | First ImpressionsHad a rough start. I was sold a first floor unit over the phone then when I went to move in, I was offered a second floor unit with only stair access. Being disabled (as I told the office before moving in) I required the first floor. I finally got in touch with the general manager after a lot of frustration with the office lady and he was able to work with me and satisfy my needs. After that, everything was a good experience.
Rick W | Overall ExperienceYour current manager was so very unhelpful I had to call your corporate office to get taken care of. You should listen to the many phone calls I had to make to that b...h. SO GLAD TO BE OUT OF UHAUL E Sample rd pompano
SAMUEL W | Overall ExperienceI’ve been to this location twice now. Super friendly and helpful staff. Shane Horton definitely sets the playing field for exceptionally friendly customer service. Both times I’ve been to this location, they were super busy and some of the customers were very tough, but the staff rose above it and offered me and those that accepted it, above and beyond service. I can see this location could benefit from more staff, but they made the best of tough situations.
Rebecca U | First ImpressionsThey didn’t not have the unit it I reserved available when I came to the storage facility. The man working their couldn’t care less. Went to public storage for better service.
Kathleen D | First ImpressionsYour staff is consistently helpful and stellar…very impressive!
MELVIN J | Overall ExperienceIt was difficult to get to the unit because it was on the 2nd floor. I could not get my sofa into the unit because the hallway and door were not wide enough.
Gia F | First ImpressionsBoth at the rental and storage employee computers gave slight problems... causing delays.
Varick D | First Impressionsefficient, convenient and reasonably priced.
Timothy H | First ImpressionsCard reader was broken a few times. No elevator and several flights of stairs was just miserable. When the rate went up on that roach infested unit it was just not worth it.
michael m | Overall ExperienceWhen I ordered the unit online it said I would get a free lock for the unit, which I do have a screenshot of, but when we moved in the woman said no.
Kelly B | Online Move InI was very please with there Excellent service good people there nice employees it’s just because I am moving that’s why leave thete
Steve F | Overall ExperienceGreat customer service from your staff in Pompano beach.
Elliott M | First ImpressionsGreat experience.
Jeffrey J | Overall ExperienceWe arrived just before closing time...the young lady agent on duty was very helpful and stayed past 7 PM to be sure everything was taken care of before we left to return home,
Kay M | First ImpressionsSabrina was outstanding-
mary l | First ImpressionsManager is great. He is really on the ball.
CHUCK S | Overall ExperienceIt was terrible having to bring everything up many flights of stairs. Terrible setup. I'm regretting getting this unit. Parking lot is completely full of trucks hard to find a place to park.
michael m | First ImpressionsThe staff was so helpful and friendly Excellent experience
nadine t | Overall ExperienceShe was s great helper !
Rosina L | First ImpressionsAll good
Arthur V | Overall ExperienceNo elevator. Did not like steep xterior stairs. Betwn. exterior & interior (3 flights) Difficult to carry things to store. A ramp would be better to roll a cart. Lights were always off in hallways.
debra k | Overall ExperienceThe young ladies at the counter could not have done any better with my rental . .
ELIZABETH K | First ImpressionsVanessa was a lot of help from reserving the truck and space to checking out.
Dan W | Overall ExperienceIt is what it was !!!
DEON L | ReservationYour employees need to understand the process .If a process has been implement . I had a container from Houston to Pompano Beach being delivered. And the coordination was marginal at best .
james h | ReservationNeeded repair, very poor lighting
CALEB F | Overall ExperienceFriendly staff above my expectations.Thank you for a good service.
Maria H | Overall ExperienceI hospitalized and called several times the number and never received a all back. I had a storage unit for several yrs. because they never returned my call they sold my belongings. All my pictures etc
NANNETTE J | Overall ExperienceYour prize is cazy
eddie a | Overall Experienceunderstaffed and long waits
JASON C | Overall Experience