Customer Reviews for U-Haul Moving & Storage at Salem Turnpike

1,910 reviews

3434 Salem Tpke   Roanoke, VA 24017
(Left off Hwy 419)

(540) 344-3709

View Facility Map

Office Hours

  • Mon-Sun: 10 am–4 pm

Services at this Location:

Contact Us

(540) 344-3709

3434 Salem Tpke
Roanoke, VA 24017
(Left off Hwy 419)

Services at this Location:

Office Hours

  • Mon-Sun: 10 am–4 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Steven Kelley 
Rating:
5.0

Customer did not leave a comment.

sharvon stuart 
Rating:
5.0

Customer did not leave a comment.

billy ray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CANDACEGIBSON WILLIAMS  |  Overall Experience 
Rating:
3.0

It took 3 times for my reservation entry to go through at the Salem turnpike location. I was told there internet speed there was very slow. The sales representative apologized. No issues at all with my rental vehicle.. would has given 5 stars with the exception of my reservation.

Daniel Flory 
Rating:
4.0

Customer did not leave a comment.

Mark Huneycutt 
Rating:
5.0

Customer did not leave a comment.

Jahnelle Hairston  |  Overall Experience 
Rating:
5.0

Both ladies where very friendly and delight to deal with. Thank you 😊

Mary Dean  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frances Cohen  |  Overall Experience 
Rating:
5.0

Very nice staff

Michael Powers  |  Online Move In 
Rating:
5.0

Rita was the star at your U-Haul facility. Excelled in customer service and care. Personable honest and respectfully professional. No comment on the rest. Good day.

jessica hutmacher  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Quarles  |  Overall Experience 
Rating:
5.0

I love this location and the people.

Shermeka Tucker 
Rating:
4.0

Customer did not leave a comment.

Kelly Patrick 
Rating:
3.0

The location didn’t open up until 10am which was very inconvenient and the truck drop off was full.

Liam Smith 
Rating:
4.0

Great experience overall! The attendant was very helpful. The only issue I had was the van overwhelmingly smelled of smoke. As a non-smoker, it made it tough having to deal with it for over 2 hours.

Eric Thompson 
Rating:
5.0

Customer did not leave a comment.

Misty Blankenship  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

chris williams  |  Overall Experience 
Rating:
5.0

The staff was very helpful and informative and polite.

celissa burks  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

kenneth davis 
Rating:
1.0

This location over charged me saying that I returned the truck not clean and I did clean out the truck and they said I didn’t return it with the proper gas and I put gas in the U hual before I returned bad business for real I was a lil late and they charged for a extra day.

DARRENANTHONY WILSON 
Rating:
5.0

Customer did not leave a comment.

Melissa Abbott  |  First Impressions 
Rating:
5.0

Bryan was great! Very helpful.

Stephanie Via 
Rating:
5.0

Customer did not leave a comment.

Kabrina williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

YVES LOUIS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melissa Lynskey  |  Overall Experience 
Rating:
4.0

Rita is the only person who was helpful and above reproach - very knowledgeable and very helpful. The female manager was 25 minutes late in opening the doors even though she was inside and stated “just wait”. The sign taped on that door was an insult and inappropriate but certainly was an indication of the ignorance and insulting behavior of the female manager. The only reason I would recommend this location is that it is U-Haul who stands behind their product. RITA represents honesty, integrity and the true U-Haul way! Well done to RITA alone of the team of three.

jessica hutmacher  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nina Waweru  |  Online Move In 
Rating:
3.0

You charge WAY to much.

Holly Hinson 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA garst  |  Online Move In 
Rating:
5.0

U-Haul is my number one storage or moving facility of all time

malith joh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore Kopp 
Rating:
5.0

Customer did not leave a comment.

Timothy Leslie  |  Overall Experience 
Rating:
4.0

Got courteous service. Although I had to wait for the truck to be swept out so it should have been swept before it was parked.

Lisa Raynor 
Rating:
5.0

Very friendly well helpful workers

Kabrina williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarah Stenzler  |  Overall Experience 
Rating:
5.0

Mz Rita is a fine lady and a delight to do business with!

tom megow  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Mallare 
Rating:
1.0

Not friendly people. Rude. Misleading. Don’t follow through with promises. Many issues. .

Matthew McGee  |  Overall Experience 
Rating:
1.0

Don't cheat your customer out of their money for a such things "cleaning fee.. so you all can obtain more money for rentals

RODNEY PAYNE 
Rating:
5.0

Customer did not leave a comment.

Miles Christian  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dionna McDowell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

kirstin wyrick  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diane Gibbs 
Rating:
3.0

Customer did not leave a comment.

Kimberly Crowell 
Rating:
4.0

Pin pad has been gone for over a year, need to go into office to get remote to access the yard

Richard Dawson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Michael DePasquale 
Rating:
4.0

Customer did not leave a comment.

EMMA RUDD 
Rating:
5.0

Customer did not leave a comment.

Michael Harris  |  Overall Experience 
Rating:
3.0

Have your office people there on time at opening time in the morning.

Robert Killen 
Rating:
5.0

Customer did not leave a comment.

Latasha Payne  |  Online Move In 
Rating:
5.0

Rita did a great job making sure I got the storage unit I needed

rick hoopes  |  First Impressions 
Rating:
5.0

Ms Rite was and is Fantastic!!

tom megow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deborah Hunter  |  Overall Experience 
Rating:
5.0

The 24/7 did not work for me I was unable to scan my license I was getting the message my location was not on and I was at the wrong pickup site which was not true Luckily the office was open

Kay Atkins 
Rating:
5.0

Customer did not leave a comment.

Tracy Whorley  |  First Impressions 
Rating:
3.0

Hours listed are incorrect and you cannot get through the gate using a keypad, as listed. You need a remote from the office which opens at 10AM, not 8AM. Threw my day off waiting for them to open. Please fix that information online so people know what to expect.

Aida Sultanovic  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GLORIA DAVIS  |  Overall Experience 
Rating:
4.0

See pick up location comments.

RAY BELL 
Rating:
5.0

Stay like what I have grown to exspect

JOHN HAGEN 
Rating:
5.0

Customer did not leave a comment.

Loretta Banks  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

KENTA MACK  |  Overall Experience 
Rating:
3.0

At this particular one. Didn't care for the step up or over curb to enter storage unit. Almost fell a few times. And I am handicapped as well so walking is already a problem. Even my help moving larger items almost fell. Other than that I like the place

Donna Davison-Rondeau  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shawn Karr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shelby Starkey  |  First Impressions 
Rating:
5.0

The workers was very nice and professional the establishment was very clean everything was accurate and on time..

Cynthia Branch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

aleka johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marlena James Bolden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

William Jones  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRE GLELE  |  Overall Experience 
Rating:
5.0

Staff very helpful n courteous

Brenda Harper  |  First Impressions 
Rating:
3.0

I didn’t drop off at this location, I dropped off at the Melrose location. See comments above

Pete Valle 
Rating:
3.0

If there’s a way to make the website easier to maneuver through, that would be cool. I had to call customer service to figure out where the key was and the lock combination. Customer service was nice and helpful, though!

Nichole Jester 
Rating:
5.0

Manager Matt was excellent and his responsiveness to my questions, both via phone and in person. this guy needs a raise, a promotion, and hot to be set training others to do the same as him. Thanks for this high-quality Hi caliber employee.

Roswell Blount  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brandi Miller  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Shayla Vance  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Necomi Naeem  |  Online Move In 
Rating:
5.0

The lady who checked us in was so nice and helpful. A true asset to UHaul.

Tammy Lachance  |  Online Move In 
Rating:
2.0

We rented a storage unit on line, sight unseen to store our belongings as we were moving from the Richmond area to the Roanoke area. The unit had a terrible odor in it and we were concerned that the odor would get into our furniture. We rented the unit long enough to locate a different unit and transfer our stuff. Come to find out, that particular unit had previously been a problem in the past and the staff there could not get it clean. I strongly feel that the staff there should have warned us before hand about the odor as I’m sure they were aware of it. Instead, we had to make extra trips to Roanoke from the Richmond area to transfer our belongings. This was both time consuming and expensive.

mark troy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ARTHUR SABIO  |  Overall Experience 
Rating:
1.0

We went multiple times the first day with all of our items for storage in tow. Could not get a hold of anyone s as t the location via phone so we went over and no one was there during business hours. Went in the morning and again in the afternoon and no one was at the facility to speak with or pick up the access transponder. Had to go back the next day and was finally able to gain access to the facility. Would not recommend.

David Cox  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

James Byrne  |  Overall Experience 
Rating:
3.0

U-haul 1 800 number called me and my cell phone picked it up as a spam call. I was late to pick up my rental truck. Not even 5 mins after I noticed I had a missed called, I arrived to pick up the rental truck and they had cancelled my rental. Thank you to Matt at the office who got my rental back. He told me they are suppose to call you twice before they cancel it. Pretty upsetting and annoying.

Emily Duncan 
Rating:
1.0

To begin, the website said you could rent a unit remotely without having to go to the office, that's why I chose it because it was on a Sunday afternoon when I became in need of it. Paid for it online, received unit number and access code to the gate. So I proceeded to load my car down as much as I could pack into it, I arrive at the facility to find no keypad for the code. It was a gate that you have to use a remote fob to open and of course the office was closed. So here I am with a packed vehicle, a paid unit and no way inside. I get the fob the next day and was told that the gate locks at 10pm and if I'm not out of the gate by 10pm, I would be locked inside until 5am when the gate starts opening again. Well I work all day so by the time I'm able to come to my unit, it's always late afternoon or early evening. So I would have to set an alarm on my phone every time I came there to ensure I wasn't locked inside for the night! Which I think that it's a potential lawsuit for the facility. What if someone got locked in and had medication that they have to have and it's at home?: What if someone left their kids at home to run to their unit real quick and got locked in? What if they had a medical emergency while locked inside? It's a lawsuit waiting to happen. When I do get to my unit, it had holes in the bottom and wood paneling screwed in the sides like someone had gone through it from another unit (I don't know, it just appeared that way). But the kicker was, I was at my unit, my psycho ex climbed over the gate to come harass me, I left a message in the office AND U-Haul customer service that I wanted to see if they caught it on video so that I could prosecute and no one would return my call. Combine all of that with the gate constantly breaking and they locking it when they left the office leaving me left out of a unit I was paying for but not having access to. I also came across several upset customers that were there to pick up a U-Haul truck that they paid for only to find the office closed. They were only open 10am-4pm. So, no, I would not recommend this location.

Sherry Wray  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lawrence Falk  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

clarence keen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

alain rosarion  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Amy Gillen 
Rating:
5.0

Customer did not leave a comment.

Michael Bingham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marian Musgrove 
Rating:
5.0

Customer did not leave a comment.

Ann Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reene St. Clair 
Rating:
5.0

Customer did not leave a comment.

Lawrence Falk  |  First Impressions 
Rating:
4.0

The various offices Salem Turnpike, Melrose, and Hershberger worked together and made everything easy. I will reccomend them.

Glorietta Plummer  |  Overall Experience 
Rating:
3.0

.

cynthia Brown  |  Overall Experience 
Rating:
5.0

I told the gentleman working when I arrived to pick up the Uhaul that I have a gift card to use. However, my debit card has been charged instead of the gift card. It's a bit upsetting :(

Ashley Laffey 
Rating:
5.0

Customer did not leave a comment.

Pamela Myers  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Andrew Jelson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Catherine Green  |  First Impressions 
Rating:
3.0

This location was small but the worker was helpful and I quickly found our rental. However, this was not our first choice because we originally reserved a one-way truck that U-Haul could not provide (which we only found out the day before). This location was a 40-minute drive from our original pick-up location and it's ridiculous that the company could not provide us the truck we reserved weeks in advance. We were forced to downgrade to a cargo van (that barely fit everything) and I lost my month of free storage because they could not provide a truck within an hour's drive.

Andrew Jelson 
Rating:
5.0

Customer did not leave a comment.

Lula Green 
Rating:
3.0

There is no light in the storage unit. Was told to go go the melrose location to sign paperwork and get access. I spent an hour waiting just to be told I needed to go to the salem turnpike location because the new general manager was there and did not have access to the accounts for that location. I got to the salem turnpike location and was told since I did an online move in I didn't even need to sign anything, I just needed the gate key.

Kimberly Gaeta  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kathy Hopson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Necomi Naeem  |  Overall Experience 
Rating:
5.0

Thank you so much for your service U-Haul Salem turnpike you are so excellent.

Christopher Rashidi  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHIANNFAWN BUCHANAN 
Rating:
5.0

Excellent

Randell Royal  |  Overall Experience 
Rating:
1.0

Our unit was too small. We called customer service and she was not helpful at all and then we got connected to another lady that just laughed at us

Kayla Sauerbrei  |  Online Move In 
Rating:
5.0

Awesome service

John Crotts 
Rating:
1.0

Will Andrews is unprofessional and he suppose to be a Gm. I’ve made a complaint on him as well.

Kayla Harvey  |  Online Move In 
Rating:
2.0

Train employees before putting them to work.

Keith Rapp 
Rating:
5.0

Customer did not leave a comment.

Rachel Noel 
Rating:
4.0

I was charged for using the dolly when I never used it. Suggest asking customer rather than assume. I had my own dolly.

Sheri Maycock 
Rating:
5.0

My site specifically requires a key fob for entry. That fob is only available from the office staff. The web rental doesn’t make mention of this requirement, in fact, it led me to believe I could access at any time with a gate entry code which caused me to lose 2 hours on moving day. The unclarity threw a big monkey wrench into my plan

M Pest  |  Online Move In 
Rating:
4.0

Access was on outside however it was well lit

juan verdejo  |  Overall Experience 
Rating:
3.0

On the answers w no, I haven’t been to know if they are clean or if I’d recommend. You’re getting a little to hasty w your surveys

KEITH CAMERON MORIN  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Anaisha Larry  |  Overall Experience 
Rating:
1.0

Always have used u haul but after this last time it was awful.had an reservation didn't get the truck until a couple of hours later. The whole experience wasn't good at all.

Antionette Hunter 
Rating:
5.0

Customer did not leave a comment.

Dion Burrell  |  First Impressions 
Rating:
5.0

I had no problem with anything. When need a unit again I will be back

Herman Russell   |  Overall Experience 
Rating:
5.0

Nice clean place.

William Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Janice May 
Rating:
5.0

Customer did not leave a comment.

John Mason 
Rating:
2.0

Was on hold for 15 minutes because the app didn’t give me the password to the lock key 🙄

Meaosjah Monah 
Rating:
5.0

Customer did not leave a comment.

George Otey  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Timothy Fitzgerald 
Rating:
5.0

Customer did not leave a comment.

CHARRONNTYRRELL GILLIAM  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Harrison  |  Online Move In 
Rating:
5.0

N/a

KELLY WAINSCOTT 
Rating:
2.0

The location advertised online that I could do contactless set up which I needed because it was Sunday and the office was closed. So I paid for it, got my unit number, instructions on where the lock would be and they texted me my gate code. So I loaded down my car to bring stuff to my unit, I get there and there is NO keypad to enter my code. Apparently they have switched to a gate that you use fob to open the gate. So, I couldn't access my unit as I needed to and as it was advertised online. I had to go back home and unload everything back out of my car. Very inconvenient and bad business to say the least. Very unhappy.

Sherry Wray  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

michael rose 
Rating:
4.0

Customer did not leave a comment.

Ruth Redd 
Rating:
4.0

office open hours should be listed

Mark Avery 
Rating:
4.0

Customer did not leave a comment.

Miriam Telfort  |  First Impressions 
Rating:
1.0

They sold all my items when I was really trying to pick them up all my personal item gone

TKEYAH EVANS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

NICHOLASC HUGGINS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mildred Pinkney  |  Overall Experience 
Rating:
3.0

Seem to have some built up mold and residue over time and there wasn’t anything in my unit that should have caused it

KOLTONARICK COOPER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Valarie Whitlock  |  Overall Experience 
Rating:
5.0

None

Allen Whorley Jr  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Clarence Henderson 
Rating:
5.0

Customer did not leave a comment.

Dantonio Mauney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Albany Starkey 
Rating:
5.0

Customer did not leave a comment.

gwendolyn freeman  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rebbeca Saunders  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pertrina Amos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Maureen Martin  |  Overall Experience 
Rating:
5.0

Just wish I got some of my money back since I didn't use storage for a whole month

Desiree Wade  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sarah Easley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shawn Karr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shelba Lewis 
Rating:
5.0

Customer did not leave a comment.

Carlisle Maxwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shadrach Brinchfield  |  Overall Experience 
Rating:
2.0

This is my only storage facility I seem to have issues with. I have Several units through the Us. They changed locks on one unit I had to Pay the locksmith to open it. Two units had leaks and nothing was done. I had to clean up the mess.

TIFFANYJ SMITH  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Lee  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CANDACEGIBSON WILLIAMS 
Rating:
2.0

The initial unit i rented was to be temperature controlled and the general manager assured me that it was since it was attached the main office. later, i discovered my tv console had shattered due to the immense heat due to an issue with the AC unit. I was denied coverage despite having insurance and it was at no fault of Uhaul. Lastly, I attempted to rent a moving truck. I was informed that there wasn’t one available in my size and would be called later regarding it. I never heard anything back but saw that a 20ft truck was attached to my reservation which was for a 10ft truck. There’s never anyone in the office during business hours half of the time and i don’t customers are informed properly. customer service has truly tanked. I really don’t want to use uhaul again.

Tori Webb  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CALVIN GREEN 
Rating:
4.0

Customer did not leave a comment.

Jasmine James  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ABDUWAHAB MAHAMU MUSSA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dustin Cowen 
Rating:
5.0

The staff was very professional and the storage was nice and clean. The staff was very helpful everything I would recommend U-Haul to family and friends..

Cynthia Branch  |  Overall Experience 
Rating:
2.0

The price I was charged was more than online quote, including additional $18 charge, don't know why because van was returned with full tank on time. The van smelled so bad of cigarettes I had to drive with the windows down. Will not be using this location again.

Bonnie Cook 
Rating:
5.0

Customer did not leave a comment.

Sade Andrews  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

taylisha logan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarence Henderson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Calvin Hickman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danita Napper  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Danita Napper 
Rating:
4.0

Customer did not leave a comment.

Eileen Walborn 
Rating:
4.0

Everything went smoothly. Would recommend this location if looking for a Uhaul in Roanoke, Va

Lisa Perez 
Rating:
4.0

Customer did not leave a comment.

MARILYNLYNNETTE COCHRAN  |  Overall Experience 
Rating:
1.0

I kept a storage unit at this facility for 6 months. I was issued a 6 digit access code when I paid for the unit. Without notifying me, the facility removed the machine used to input access codes, and switched to only issuing remotes. I showed up at 7PM with a U-Haul rented van on November 4th (facility hours are 5A-10P) to empty my unit for a move the following morning. I was unable to get into my storage unit because I did not have a remote to gain access into the storage facility. Because it was after office hours, no one was available to help me. I ended up having to pay additional gas and mileage for my van, as well as paying additional money to my moving company because I was unable to gain access to my unit until 9AM the next day. By the time I cleaned it out and returned home, we were several hours behind schedule. I would have had no issue coming to get a remote, but I was never contacted that this was a new policy. Also, the remotes are small enough that they could have been mailed to customers. I appreciate customer service doing what they could to help the evening of, but this was the worst experience I have ever had with U-Haul. I can't see myself giving you business in the future if I find any viable other options.

Ryan Hill  |  Overall Experience 
Rating:
5.0

Great experience from placing my reservation to returning the uhaul. Joshua was super friendly and helpful!

Mia Cromer 
Rating:
5.0

Customer did not leave a comment.

Melissa Green 
Rating:
5.0

Customer did not leave a comment.

Danita Napper 
Rating:
5.0

Customer did not leave a comment.

Danita Napper  |  Online Move In 
Rating:
4.0

Above average. Thanks

SHARON JOHNSTON  |  Overall Experience 
Rating:
5.0

I liked the way they talked to people coming in the door.

Herman Russell   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tricia Smithers  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

shaniqure walker  |  Overall Experience 
Rating:
1.0

The van was on empty with the gage showing an amber light because it had no gas. Ridiculous.

terry cariico 
Rating:
5.0

Customer did not leave a comment.

Jonathan Hudson 
Rating:
5.0

Customer did not leave a comment.

David Keeler  |  First Impressions 
Rating:
5.0

Just didn’t like the way one said one thing one said another. Other than that it’s a excellent company.

PAULETTE STREETER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tarizma Beane  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jennifer Walker  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Shawn Terry 
Rating:
5.0

Customer did not leave a comment.

David Conner 
Rating:
5.0

Staff was courteous, extremely helpful and accommodating.

Glorietta Plummer 
Rating:
1.0

Customer service rude brakes on cargo need serious repair and I didn’t understand what I was charged

Akkilya Preston 
Rating:
5.0

The staff was very supportive and professional everything was done in a timely manner... Thanks for your help.

Cynthia Branch  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

christine hairston  |  First Impressions 
Rating:
5.0

Your staff very friendly and courtesy.

DIANNEL PROCTOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWARD ARNOLD  |  Overall Experience 
Rating:
5.0

I have no complaints about the service.

constance jones  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Robert Thacker 
Rating:
5.0

Customer did not leave a comment.

James Cullop 
Rating:
5.0

Not location specific but allowing driver to upload documents prior to arrival on location. (Drivers license, personal photo, etc). The 24/7 pickup is very convenient but it did take longer than expected. Also having my order (boxes, tape, bubble wrap) pre-loaded in the truck would be a huge convenience. Fortunately I had only arrived on location at 8:40am so waiting till the store opening to collect the materials was a very mild inconvenience but if I was there really early it would’ve thrown off more of my day/plan. All in all a great experience though.

Benjamin Carlin 
Rating:
5.0

The service was great. Staff are friendly and helpful. I would definitely recommend them.

TARIQ RASHAD 
Rating:
4.0

Customer did not leave a comment.

Stephen duncan 
Rating:
5.0

The young man whom helped me with my move in was absolutely amazing! Very well mannered and had me in and on my way in a matter of minutes. He greeted me offered his help each time I visited my unit . Wonderful asset to this company 💯 The facility was very clean which is very important to me as I am particular and picky about cleanliness. For the overall experience and cost I was very pleased and I have and will continue to recommend your services in the future. Thank you for a no hassle well organized experience.

Cynthia Rhoades  |  Overall Experience 
Rating:
5.0

Nothing at all, they were easy, kind, and helpful

Shanelle Ellington 
Rating:
5.0

They were friendly and helpful in getting me squared away with checking in. Also, like that they supplied a lock.

ARTHUR SABIO  |  First Impressions 
Rating:
5.0

Chris is awesome! His customer service was spectacular, well mannered, he's respectful and overall very personable. Make him manager he deserves it!!! Get rd of Will Andrews poor customer service, he's lies to his customers, he's disrespectful and very rude.

Clint Williams 
Rating:
5.0

Staff was very nice and professional.

Noel Barnette 
Rating:
5.0

Customer did not leave a comment.

NANCY MACK  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Morton 
Rating:
5.0

Chris was awesome! He was friendly and extremely helpful. The storage unit was excellent, but I was able to find something closer.

Daniel Mazanek  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paula Kraus 
Rating:
5.0

The young man that checked me and was very courteous and kind and super helpful with a wonderful smile. The facility was clean and easy to access and I love the fact that y’all have clickers for your gate it’s always nice to have Things like this to make your day and life much easier and more convenient. I will definitely recommend your services to others keep up the good work!

Cynthia Rhoades  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jada Pickens  |  First Impressions 
Rating:
4.0

The only negative thing I have to say is no one told me insurance was on there or being charged and they just included it in my monthly fee at 7.95 each month. Other than that, I had an overall really nice experience there.

Jessica Henson  |  Overall Experience 
Rating:
5.0

Amazing customer service!

Rachel Prill 
Rating:
5.0

Kim and Chris were efficient, thorough and displayed phenomenal customer skills. I can't say enough about this duo!!!

Abbenie Jones  |  Overall Experience 
Rating:
5.0

Outstanding customer service - was very helpful throughout our drop off experience and went above and beyond. This location and experience would certainly give me confidence to rent again and also recommend to others.

Tim Colangelo 
Rating:
5.0

Chris was great! He has a wonderful personality that makes light of a stressful day of moving.

Travis Pigford 
Rating:
4.0

Customer did not leave a comment.

Edward Sprigler 
Rating:
4.0

For after hours customers using 24/7, it seems to be very difficult. I had to change my rental pickup to the evening. I was told it was super easy to use the app. However, the app would not let me advance due to “not being at the location”. When I called the verification line provided, it was a 50-60 minute wait. When we called regular customer service, they stated there was nothing they could do to assist us except transfer us to the same line. That was the most frustrating part: Customer Service came across as very uncaring and dismissive. When we asked to speak with a supervisor, we were placed on a very long hold and no one ever returned to the line. It took approximately 45 minutes to FINALLY register with the app. The individual who answered the verification line was very apologetic and got me through quickly. Pickup sucked but drop off was a dream. The gentleman working at the location when we arrived was very pleasant and friendly. He asked about my experience. When I discussed the issues with pick up, he was very apologetic and did everything to make up for the issues from the day before. I know the call center perhaps gets weary dealing with irate customers all day. It is a thankless job. However, that is in essence their job: to help rectify issues.

LEAH KAY WAGNER 
Rating:
5.0

Chris and Ms. Rita went above and beyond to get me into a truck when another customer failed to return the equipment that I had reserved. Chris was efficient, motivated, and a joy to work with during a stressful time. Great employees and an easy place to pick up or drop off a truck!!

Daniel Hall 
Rating:
3.0

Customer did not leave a comment.

Jacqueline Cook  |  Overall Experience 
Rating:
5.0

The entire staff was extremely helpful in meeting my storage needs. Chris, Kim, and Will were all amazing and went the entire mile to get me moved in on schedule. I’m extremely grateful for their assistance!

Daniel Mazanek  |  First Impressions 
Rating:
5.0

Kim was the best,she had reserved unit for me ready to go in 15minutes! She was very friendly and helpful. The unit was perfect size & location of it was excellent to move stuff in easily! 😊

Tonya Black  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Turner 
Rating:
3.0

Took way to long checking in. Got stuck on adding a driver when indidnt need to Didn’t know store was open Staff was extremely polite

Jeff Spar 
Rating:
3.0

Unit was too small

Vincent Massa  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Janea Gray 
Rating:
3.0

U-Haul raised the rate every three months making it more expensive than what was originally quoted.There by making it expensive to use on a long time basis

Francis Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

AMANDANICOLE LUCADO  |  Overall Experience 
Rating:
1.0

I purposely Swept the UHaul even though my pallets made no mess in there. You then charged me a 75 fee for sweeping it out when it wasn’t cleaned when I picked it up.

TIFFANYJ SMITH  |  Online Move In 
Rating:
3.0

The employee at the front desk was friendly and helpful and made the experience easy

Katherine Havener 
Rating:
5.0

Customer did not leave a comment.

Jacob Hardney  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael Wilson  |  Overall Experience 
Rating:
5.0

Salem Turnpike Uhaul was a pleasure doing business there.

TOMARALEE SMITH  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DENNIS DEHART  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Joseph George 
Rating:
5.0

Great clean vehicle Customer Service was great

Joseph Shrewsbury 
Rating:
4.0

I had an absolutely horrid experience using uhaul this time around. My interactions with customer service repeatedly resulted in receiving false information. Much longer story short, I arranged to pick up a truck on Sunday 6/26 in the morning in Blacksburg, VA. A few days prior, I switched it to Saturday 6/25 in the evening with 24/7 truck share. When I came to pick up, not only was there no one-way truck checked in, there was not a single one-way truck available with truck share within 50 miles. This severely impacted my packing plans. I then found out that the Blacksburg location is not open on Sunday (which makes it quite problematic to pick up a truck on Sunday as initially planned, yet another wrong piece of information). Each time I was told that the truck would be available and received notifications to check in for the reservation. Ultimately, I had to drive 45 minutes out of the way to pick up the truck the next morning, leading to another significant delay for my move. Despite all of these attempts to schedule, none of them are considered a "guarantee" so I can't be compensated for my time and frustration. You can improve things for the next customer by not freaking setting up impossible pick up times for them so they won't have their schedule screwed over. Also consider providing your customer support and sales staff with consistent data so they are not repeatedly misinforming your customers. As I said, there is more to the story but you should hopefully have that information logged in relation to my reservation already. The staff at the Roanoke location were the only positive part of the experience. He was great.

Elliot Grossman 
Rating:
4.0

Customer did not leave a comment.

Latasha Mays  |  First Impressions 
Rating:
5.0

I used the storage facility before. Good service.

Glenn Chatman  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn Day  |  Overall Experience 
Rating:
1.0

Uhaul is horrible I drove 3 hours to a storage unit to not have access we had to stay over night in a hotel. I called ahead and told the employee I didn’t not have a time that I would get to the storage. He never said if you are not here by 10 pm you access code will not work. Very unprofessional, I spent more time and money on the move than I expected my anxiety was through the roof. Horrible experience

Jacqueline Cook  |  First Impressions 
Rating:
3.0

The location was out of the way and not near a gas station. There were not clear directions about where to leave the truck after hours. We parked behind another truck that was apparently left. Uhaul was unclear about charges, drop off time or approval of additional charges. The fact that the truck lights were not working left me with a fear of getting ticketed the entire move. For the money paid, I am extremely disappointed in Uhaul. I am not sure why I was charged an additional $40 plus mileage. The mileage overage was partly because of the change in pickup and lack of gasoline near drop off. We were told to fill it up to 3/4 tank but we ended up filling it up almost full because it is difficult to gauge how full a tank is while fueling. Overall, my satisfaction rating with UHaul is low.

JayandBeth Rickerts 
Rating:
5.0

Customer did not leave a comment.

Timisha Royer  |  Overall Experience 
Rating:
1.0

You’re 5x5 storage is not accurately measured. I was supposed to have a free month with the truck and I was charged. I canceled the service.

Matthew Cash  |  Overall Experience 
Rating:
5.0

Chris at 3434 Salem turnpike, Roanoke, VA was extremely helpful, knowledgeable and went over & beyond to help me. He deserves a raise, I will continue to go to him in the future with any of my moving needs.

Lisa Lipps  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

DAVIDMATTHEW WRIGHT  |  Overall Experience 
Rating:
5.0

I would to thank you to the gentleman Chris on the Salem Turnpike site he was very helpful and knowledgeable. Thank you for all y'all do for people in time of need.

monica wright  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RAYMOND LIU  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brenda Noel  |  Overall Experience 
Rating:
1.0

I was supposed to pick up my vehicle at 730am usijg 24/7 truck share. I wasted close to an hour at the location trying to get uhaul's system to recognize that i was at the location unsuccessfully, including wasting 2 phone calls with customer service that provided zero assistance. I left and came back after my childs swim practice at approx. 945am and found that the store was still not opened even though its posted hours were 900am. No one showed up until approx 1030, with multiple cars including me waititing. When the person finally showed up she had to switch the vehicle i was reserved to take for another one, which i dont know why. This was an utterly disgraceful service experience. The location specifically was a mess, but worse was uhauls 24/7 truck share system. I will never rent from uhaul again regardless of any cost.

Jon Devore 
Rating:
5.0

Customer did not leave a comment.

Courtney Foxe 
Rating:
5.0

Mobile pickup and return worked flawlessly, nothing to improve here.

Michael Miller 
Rating:
5.0

Customer did not leave a comment.

MATTHEW NANCE 
Rating:
5.0

Customer did not leave a comment.

tim steele 
Rating:
5.0

Very satisfied with the service and condition of the equipment.

David Speno 
Rating:
5.0

Nothing Kim at the Salem Trnpike Store was awesome !!!!!

Paula Cabrera 
Rating:
4.0

Customer did not leave a comment.

elizabeth smith 
Rating:
5.0

Customer did not leave a comment.

Daniel Whitehead 
Rating:
5.0

Customer did not leave a comment.

Louis Kost 
Rating:
2.0

My item's we're destroyed by rain from a hoge hole in the ceiling that wasn't there when I got the unit in 2019 an I was told I wouldn't be reimbursed for anything I had in my unit. 1100.00 box spring an mattress set as well as other items, someone needs to call me asap

CHUCKIE CUNNINGHAM  |  Overall Experience 
Rating:
5.0

You agent in charge Kim was excellent in all regards!!!

Robert Watson  |  First Impressions 
Rating:
3.0

They have been doing a lot of cleanup and fixing up of this facility, however, it still has a ways to go. We picked this site before we moved to Roanoke, if we had seen it before we would NOT have rented there. Once there we didn't want to have to move everything. Currently, the cars are gone, they have replaced the doors, and are working on the siding. They leave the old siding along the access roads and it blows into the street. They cut off the locks WITHOUT notice so they could add wring for camera. MAILED the key without a call or email to our OLD address so we never got it. We then to at our OWN expense and time CUT off the lock and put a new one on. I was told we would get a free month for our trouble... which never happened. I called about it and the lady said... sorry, I told my GM but he didn't do it I will do it for the next month... again never happened. We were just done with y'all at that point.

Rebecca Deerfield  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

cayla riles  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

kasi jaber  |  Overall Experience 
Rating:
5.0

Excellent customer service by staff.

Charles Mandakis  |  Overall Experience 
Rating:
5.0

The two ladies there were extremely professional and courteous!

John Lee  |  First Impressions 
Rating:
5.0

The woman that helped me BOTH times, with a truck for myself then one for my daughter the same weekend was awesome!! We had moved 3 family members in 2 days across 3 cities, 2 states and I was SO tired, I could barely think clear yet this agent was patient kind and even made me laugh!!

CANDACEGIBSON WILLIAMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIANMCGALE RUSSELL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antionette Hunter  |  First Impressions 
Rating:
5.0

Our experience was a good one at this UHaul facility.

Melissa Shaw  |  Overall Experience 
Rating:
5.0

I have stored with this particular facility several times over the years and have always had a more than pleasurable experience I don't have any complaints about anything and ask that you guys keep up the good work work I'll probably be back again Once I buy more stuff than my home will hold🙂

Brenda Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joyce Blackburn  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Martia Pritchett  |  Overall Experience 
Rating:
5.0

Always helpful and reliable. Very friendly.

Shelby CRAFT  |  Overall Experience 
Rating:
3.0

The only reason I didn't give you a five-star rating was because I plainly asked can I get back in if I get here between 11: 00pm and 12:00 am1: 00am in the morning and I was told yes because I would have never drove there if I couldn't get in there

Tina Bryant  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tammy Brown  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kathren Brown  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sha'Kira Jennings  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Buddy Williams  |  Overall Experience 
Rating:
5.0

Busy location without lots of staff. Professional, exceptional. Dealt with many locations over the years and this was the best.

David Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anita Campbell  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomas Hampton  |  Overall Experience 
Rating:
5.0

Between the truck reservation, rental, turn-in and storage, everything U-Haul did was excellent! Even after I lost my documentation TWICE. Kim in Roanoke has been fantastic to work with along with all the other U-Haul folks in Roanoke and Rocky Mnt NC. I can't say thank you enough for helping get my mother-in-law moved.

Bernardo Dacal-Teijeiro  |  Overall Experience 
Rating:
4.0

Thanks for the use I have moved and look forward to renting again sometime.

ricky hosea  |  Overall Experience 
Rating:
5.0

Gracias por todo...

Rafel Lopez  |  Overall Experience 
Rating:
5.0

I had a great experience and everything went so smoothly

CASSANDRAM WILKERSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ike Munsey  |  Overall Experience 
Rating:
5.0

Kim is, to say the least, OUTSTANDING! I had lost a reservation and she made another one within 30 minutes. And due to not knowing how much furniture we had to store at the time, she upgraded our storage unit one size for free. This speaks loads to how accommodating U-Haul is with changing circumstances and limited funds. Kim is a true asset to the company, and U-Haul has become my favorite truck rental/storage facility to use now. Thank You!!!

Bernardo Dacal-Teijeiro  |  First Impressions 
Rating:
5.0

Very friendly and curtious. Would highly recommend.

John Haase  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Buddy Williams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ralph jones  |  Overall Experience 
Rating:
2.0

Had to change storage size and didnt get a prorate on the amount paid, so am under 100 dollars fo nothing

Evelyn Diaz Cruz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rodney Heare  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette Bonds  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Filamie Nixon  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANITAFAYE PRUETT  |  First Impressions 
Rating:
5.0

Thanks for allowing me a storage space at U-Haul.👊🏾✌🏾💪🏾

don shepherd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CASSANDRADENISE MYERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Logan  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

edna whorley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Logan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

leida adams  |  Overall Experience 
Rating:
4.0

The office crew was very kind and the lady Rita with the cleaning service was great. Very kind very helpful. I think she deserves a raise. There was a lot of trash stacked around the trash bins. But in light of life with covid it probably is due to a shortness of staff with the trash service.

KATRINA HARRISON   |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRIAN BAILEY  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYALAN TIERNEY  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

mindy tolley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

marvin campbell  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Latisha DeLeon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

esther renner thomas  |  Overall Experience 
Rating:
4.0

Thank goodness this place is here. The rates were good considering how short fused the occupancy was. I appreciate all of the help that was received from your personnel on the ground.

David Stovall  |  Overall Experience 
Rating:
5.0

We showed up late but Michael was still helping a customer outside. He stayed beyond his shift and allowed us to get our unit. He didn't have to because we didn't show up because of the bad weather. .

Mike logan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

allen noel  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

melissa grey  |  Overall Experience 
Rating:
1.0

It is always something with Uhaul > charge too much >charge you for stuff you didnt reserve or ask for > attitude when your unhappy because of their services > locked my storage after I has permission to be late >corporate charge you stuff and then the location where you live say they didnt so it and then corporate say they didnt do it either so you dont know who to talk to about it

LaTameeka Deane  |  Overall Experience 
Rating:
5.0

Michael was excellent!

Jessica Henson  |  First Impressions 
Rating:
5.0

I've been a customer for about 5 years and I would use and recommend this facility to my friends seeking storage space or truck rental.... Thanks

IRIS KING  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

yvette bonds  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

taylisha logan  |  First Impressions 
Rating:
1.0

My experience was overall terrible. Not satisfied at all.

Deneesha Van Dorp  |  Overall Experience 
Rating:
5.0

These guys are always so helpful...I will only do business here! Thank you for being amazing!

Wendy Blankenship  |  First Impressions 
Rating:
5.0

Michael was very professional and polite.

pamela watkins  |  First Impressions 
Rating:
5.0

Your personal very helpful and I didn’t excellent job on getting what I need thank you

richard ferguson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kevin Matthews  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Anthony Trail  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRE GLELE  |  Overall Experience 
Rating:
5.0

Davian was excellent even when I had a attitude he told me he would help me out and he did what he said he would. Besides him I had a horrible experience leaving PA to get here but I made it work and I am here safe so thanks.

LaTameeka Deane  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jagjit Chahal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jagjit Chahal  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Herbert Belton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVIDBRIAN HUTCHINS  |  First Impressions 
Rating:
5.0

These guys are personable and work u. They deserve a raise. Very happy and will continue to use this specific location

DONALD WHEELING JR  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Anthony Leach  |  Overall Experience 
Rating:
1.0

Our storage unit got water damage and mold due to poor upkeep... the staff there was always lazy and rude... we always felt like we were bothering them...

sidney logan  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Timothy Garrett  |  Online Move In 
Rating:
5.0

The guy that helped when I got there was so nice I just moved from jersey an he made me feel so welcome.

Novella Joyce  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dawn Hebert  |  Overall Experience 
Rating:
5.0

My grandmother, Mary Prophet, has used your building many times over the last several years. She is the one that told me and I didn’t second guess her. The staff was very nice, helpful, knowledgeable, and the environment was clean! I feel relaxed knowing I have such a secure place for my mothers belongings. She passed last month. Sincerely, Heather Mckinney

heather mckinney  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

VICKIE MOOR  |  Overall Experience 
Rating:
5.0

When I 1st got my space it was so easy and everything I needed the young man who helped me took to my unit and realized it hadn't been cleaned out yet and quickly took to a nicer unit which made me feel so much more comfortable about where the unit was located. The 1st one was kinda in a hall way and this new 1 is right outside I can just pull handle my business and go. I had a great experience and will definitely be recommending uhaul in the future Thanks Guys!!!!!

terri assini  |  First Impressions 
Rating:
4.0

The people in the office were great . The gate access was and available hours were not .

MICHELLE WOOLFOLK  |  Overall Experience 
Rating:
5.0

Great experience! Amazing staff!

erin thrasher  |  First Impressions 
Rating:
3.0

there are hole-in-the-wall and ceilings that could be closed up before renting insufficient lighting

Francis Brown  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

JoLane Poindexter  |  First Impressions 
Rating:
3.0

due to the facility not having a mailbox on site, were were receiving late notices every month. Not having a mailbox is bad for business.

crescent counseling and casework services inc  |  Overall Experience 
Rating:
1.0

This storage facility advertised itself to be climate-controlled. It is not. My items were ruined by mold, insects and mice. The employee door to the storage units was often left open overnight, allowing the weather and pests to come in. And the access gate was always left open.

Dionne Reynolds  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Demetria Casey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Will Tillery  |  Overall Experience 
Rating:
5.0

Throughout my experience I interacted with two employees. They were both helpful and professional. Service was quick and efficient. Would definitely use again.

Tracy Merron-Campbell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Nashin Rodriguez  |  Overall Experience 
Rating:
5.0

Thank you for everything you have done for me!

MARIE SHAFFER  |  Overall Experience 
Rating:
5.0

Casey and Justin were wonderful to work with and took care of everything I needed. The place is very clean as well. Thank you.

debra benes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

brittany barlow  |  Overall Experience 
Rating:
5.0

nice parking, no traffic and clean and a shade tent

Suzy Tuthill  |  First Impressions 
Rating:
5.0

Justin and Casey were always helpful and courteous. Thank you!!

carlton hartman  |  Overall Experience 
Rating:
5.0

The only complaint I have is that there wasn’t a light in the unit. I had to rely on the main light that housed all of the units to see while I was moving my stuff in. Other than that, it was a very nice and easy experience.

Mildred Pinkney  |  First Impressions 
Rating:
5.0

Rental and move in were excellent. Especially with the social distancing stuff going on. Doing everything online went very smooth and fast.

Charles Perry  |  Online Move In 
Rating:
4.0

Lights did not work in storage unit.

Seabron Griffin Jr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elysia Budu  |  First Impressions 
Rating:
5.0

Nice staff

Will Tillery  |  First Impressions 
Rating:
5.0

Hello I really love working with the SalemTurnpike location they are an awesome team of employees and I appreciate them and everything they done for me

Susie Harvey  |  Overall Experience 
Rating:
5.0

The manager and his coworker are always very friendly and helpful.

althea jenkins  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Chris Carter  |  Overall Experience 
Rating:
3.0

I was disappointed with the fact that the light in the hallway was interoperable as well as there being no light in the unit itself so that you can see where you are putting things (so that you can do it efficiently). Lighting is needed not just for visibility but also for safety.

carol castellow  |  First Impressions 
Rating:
5.0

Helpful

marshall wilson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Cynthia Bowles  |  Overall Experience 
Rating:
5.0

Great staff !! Clean, safe and secure facility !!

Brenda Brown  |  Overall Experience 
Rating:
5.0

Very well organized

Roland Shury  |  First Impressions 
Rating:
5.0

My truck was there I didn’t have to wait for it.

Fonda Story  |  First Impressions 
Rating:
4.0

I think they should take better care of the storage but I found mice in my stuff.

LEOLA TAYLOR  |  Overall Experience 
Rating:
5.0

Everyone is very friendly and very knowledgeable.

Karen LaRue  |  Overall Experience 
Rating:
4.0

I was very pleased with the service that I got from U-Haul there were 2 things that I didn't know one is that you pay mileage was the use of the$19.95 rental best agent was PM Shift on Salem TRPK

Constance Henry  |  Overall Experience 
Rating:
4.0

It was always easy to get to my storage unit and the staff was very cordial and understanding.

Kenneth Wiegman  |  Overall Experience 
Rating:
5.0

The staff was super helpful and polite after mom passed they worked with me on cleaning her stuff out thank you for your kindness

DOROTHY BOYD  |  Overall Experience 
Rating:
5.0

Staff is always very professional & courteous. I’ve rented a storage unit in addition to several vehicles; never a negative experience. Unit prices are competitive. Multiple security features.

jennifer redmond  |  Overall Experience 
Rating:
5.0

Excellent customer service, Justin took the time to make sure we had everything we needed! We appreciate all his help, thank you for making this move a little less stressful!

jennifer sparks  |  First Impressions 
Rating:
5.0

Clerk was very polite knowledgeable and attentive. Very pleased with the service of this location. I have used other uhaul storage and even measuring against those I am beyond pleased. Dakota Carring

dakota carrington  |  First Impressions 
Rating:
5.0

Casey is a terrific manager...he makes certain that all needs are met during the U-Haul transaction.His attention to detail is evident . I appreciate this and feel confident my goods are safe.

barbara rodgers  |  Overall Experience 
Rating:
5.0

Excellent customer service

Charles Mandakis  |  Overall Experience 
Rating:
5.0

Great place. A little hard to pull a big truck close to the storage. But, clean place and managers were helpful when I had trouble getting the door open. It was easy after that.

Kaylon Johnson  |  Overall Experience 
Rating:
5.0

Casey was very helpful & friendly!

Tosca Moore  |  First Impressions 
Rating:
5.0

I had no problems reserving my storage building then when got there the man was very helpful ,friendly and kind

jeff routt  |  First Impressions 
Rating:
4.0

Very nice facility with great prices.

james smith  |  Overall Experience 
Rating:
4.0

Excellent customer service

TONYA BASHAM  |  Overall Experience 
Rating:
5.0

service always good

todd dehner  |  Overall Experience 
Rating:
5.0

The staff was very helpful and great to work with.

Rebecca Deerfield  |  First Impressions 
Rating:
1.0

I Would please like to be contacted by a Regional Manager or someone who oversees Customer issues that were not dealt with by the ‘Gen. Man.’ at 3434 Salem Trnpk. Urgent. 540-467-5002 THnk U

Shane Godsey  |  First Impressions 
Rating:
5.0

Quick checking and manager was very nice. Seemed clean and well tKen care of

jason gorzkowski  |  First Impressions 
Rating:
5.0

Great group of guys. I will only use this one from now on!!!!!

Joshua Wood  |  Overall Experience 
Rating:
3.0

Great place, I just don’t like that they tried to go up on the rent after someone else drove their truck into one of their storages. I Kinda felt like that’s why my bill went up.

sydney haskins  |  Overall Experience 
Rating:
2.0

Next time I need storage I will go to the Uhaul rent a space on valley ave, Rick and Chris are very helpful and friendly and would never charge a late fee for being just 2 days late

Ronald Obenchain  |  Overall Experience 
Rating:
5.0

Thank You With Great Appreciation. Have A Bless Day.

mia clark  |  Overall Experience 
Rating:
5.0

Very helpful and nice

leticia trotter  |  First Impressions 
Rating:
5.0

thank you for good customer service

BARBARA YOUNG  |  Overall Experience 
Rating:
5.0

Good facilities.

Jovan White  |  First Impressions 
Rating:
4.0

Justin was nice & helpful...

JESSICA LIPFORGE  |  Overall Experience 
Rating:
2.0

I rented a large storage unit and was told the unit would be clean and ready to move in. Yet, oil stains on the floor; large holes in walls into adjoining units. Asked about repairs and answer was ??

David Vess  |  Reservation 
Rating:
5.0

Great place, Great coustomer service, Everything was fantastic!!!

Jasmine Myers  |  Overall Experience 
Rating:
5.0

The facility staff was great. Very helpful and knowledgeable with what I needed for storage as well as truck rental.

courtney watts  |  Overall Experience 
Rating:
5.0

I had an issue with my storage building that was reserved online. They went above and beyond to help fix the situation since it was not my fault.

Whitney Craighead  |  Reservation 
Rating:
5.0

I experienced great customer service at this location. Keep-up the good work.

MARK COKER  |  Overall Experience 
Rating:
5.0

Very helpful and accommodation. We appreciate the help.

robert simpson  |  Reservation 
Rating:
3.0

There were 2 issues that I felt dissatisfied with 1. I had rented 2 car spaces that went unused but wasnt refunded. I was given 2 different #s for resolution offices by 2 different staff. No answer

michele Shannon  |  Overall Experience 
Rating:
2.0

They called and accused me of leaving items outside which I did not do. They knew that I moved out a certain day and still sent me a bill.

Melanie Holland  |  Overall Experience 
Rating:
4.0

friendly, helpful . confusion at first quickly cleared up

dan arsenault  |  Reservation 
Rating:
5.0

Gggg

bill Flippen  |  Overall Experience 
Rating:
4.0

The employees at this location were very kind and competent. I am upset calling the # on contract who told us that the contents of a fully packed 20 ft truck would fit into a 10x10 unit. What a joke!

Andrea Dendy  |  Reservation 
Rating:
1.0

My u it was locked for failure to pay. Only had been renting two weeks. Did not hv my name on unit in system. Was charged for tow assistance when had purchased additional insurance. Charged dbl mileS

dawn smith  |  Overall Experience 
Rating:
3.0

My experience was very good

blake spangler  |  Overall Experience 
Rating:
5.0

Service was excellent.

HAROLD DEANE  |  Overall Experience 
Rating:
5.0

The Staff was very helpful in meeting my needs and courteous

bayo adeigde  |  Overall Experience 
No reviews have been submitted for this location.

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