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Victoria OCustomer Reviews for U-Haul Moving & Storage at S Capitol St SW
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The requirement to check into reservations is not good for your customers or employees. The app failed on my phone during check-in multiple times. I worked on my phone for 30 minutes as the app struggled to connect to U-Haul's information processing servers. The app also had design flaws that made entering data difficult. I followed instructions, including having a charged phone and connecting to U-Haul's local wifi. Despite this, it crashed multiple times during my check-in. I recommend giving customers the option to check in with the on-site team members, who handled all of my issues in a timely and professional manner. This decision appears to be wasting a lot of time for everyone involved. Other customers in my check in also commented on the poor design of the check-in process. We were forced to use a bad system that increased stress on the day with no increase in convenience. I will explore other options for cargo van rentals in the future because of the experience with your app.
Carlos WParking is limited. Change closing time if unable to keep open till designated time.
Philip ANothing. My experience was excellent.
Erica RJay was great and helpful, truck was old tore up and door didn't close, passenger side didn't open, shade broken, seat tore, sad
candice gUnsafe location. A number of people loitering in parking lot
Reema BGood Service
MARLON B | First ImpressionsI really appreciated how helpful and friendly all of the Uhaul employees were. Thank you!
MEGAN KI must say customer service was excellent. Vehicles was extremely clean. There were no lights on dashboard location is excellent and I will definitely recommend U-Haul to friends or family. Thanks for servicing me truly appreciate it.
LASHAUN HI had no problem’s. In fact they made the day go smoother
TYRONE D | First ImpressionsThe third floor elevator has been inoperable for months, I had to carry everything down a flight of stairs. I was told it would be fixed by this week and scheduled my move accordingly. It was not fixed - and there seems to be no concern or urgency about getting it fixed - in a storage building!
Carlos P | Overall ExperienceThe attendant was very nice and polite great worker helping me and another person over the phone at the same time. In and out within minutes 10s all around.
Isja PSelf check-in did not work. We were directed to a department (on phone) and waited on hold for 25 minutes. We ended up having to wait for the location to open and get the truck from the counter staff. Employee got a lot of details mixed up. Called me "shorty." Tried to get my employee to run his personal card. Gave us a utility cart rather than an appliance cart and still charged us for the appliance cart. Kept calling the employee instead of me. Total delay in picking up the truck was 1.5 hours. I requested a refund and was given a partial one.
john gThe customer service worker was knowledgeable and polite.
marlena cFist they give me 200 and some n when my friend talk to them then they 150 n this not my first I don’t know what’s going on with u hall in Virginia I’m totally upset
Abdul nProvide parking.
Thomas KNothing the staff was so nice and very helpful
Donnell DNonetheless special. All is well
JANICE WFast, and efficient service
Mark MSupply enough gas at start. Was on empty on the red neesle which cause delay to stop in route without running out of gas.
Tee LAll good Ms. Chanel did a great job
maurice bIt was unclear from the app where I was supposed to return the truck. I almost left it in the lot where I picked it up, which would have been incorrect. Better instructions would go a long way.
Jonathan NHelp the customer understand the U-Haul app more so that then can communicate better with the company.
Tony JThe manager, Nakita got ghetto & upset because we were sounding the vehicle because we obviously didn't know where it where it was. The Cashier, Chanell was very friendly & patient though.
sydney sI wish I could remember the lady name that help us but she was very nice and help us for earthing! She has blonde twist in her hair and alittle plump she was best worker there .
VAUNN T | First ImpressionsI’ve been at this UHaul storage facility since 2008 and was usually very happy. However, the only elevator to the third floor has been out of service for over 6 months. This is not the first time that it has been long service for an extended period of time. That is unacceptable and is the primary reason I had to hire movers to move my storage items to another facility.
CHRISTOPHER S | Overall ExperienceThe staff encountered were very helpful and professional.
chuka a | First ImpressionsThe courtesy call to check if I had moved out of my unit (when I'd forgotten in the tizzy of moving) was above and beyond service. Thank you!!!!
Rachel A | Overall ExperienceI thought I was getting a 10 footer for 19.99 end up spending over $70 dollars for what I don’t know could explain it my mirror did not work how to use driver side mirror the whole time
Joan FI have a storage unit here and was still talked to any kind of way until the manager got on the phone but she was rude to until she looked at the contract. But after the talk she seems Alright.
karen hFirst of all y'all over charge Y'all don't explain policy and rules The vehicle was unsanitary The check engine light kept lightning up and going back out The fuel indicator kept going up and down The lights wasn't turning off Overall it's y'all have had customer service I feel as though y'all should be out of business And the employees the are rude and very helpful
Michael BKeyanda at the Navy Yard location was very nice, She also had sure i had the best deals on renting a van and storage. From Customer SeDionna
sedionna c | First ImpressionsInstructions on the app do not meet the location. No drop box despite app saying to leave keys in it
David RWhile the pick-up/departure experiences were far, far below average of what any reasonable customer would expect, this location was nothing but professional and incredibly helpful in addressing my frustrations and concerns described above.
Philip KNo comments, It was good overall.
JASBIR MUnhelpful in check in process. Made everyone do self check in while they gossiped amongst themselves. Didn’t walk us to car. Beyond terrible customer service.
Maggie MMy only issue is the one broken elevator
Courtney D | Overall ExperienceThe check in process took forever and nobody that worked there seemed to care about the customers.
Leigh RI rated the facility average because it has been 5 or 6 months since the elevator has been broken. I have two units here and it is a great inconvenience to have to walk around to another elevator just to get to the second floor and then have to carry my bins up another flight to the 3rd floor. This is unacceptable. U-haul needs to discount the cost to customers until they can provide quality service that would warrant the money charged for these units. It’s not cheap renting storage. I ask that you fix the elevators in a timely manner. Thank you in advance for your immediate attention to my concerns.
PHYLLIS C | First ImpressionsMy truck was terrible. My windshield wiper broke off during my trip. I had to drive through the rain all the way from Maryland to Massachusetts without a windshield wiper.
Timothy LI was called by someone and was told that I should bring to this location which was fine very close to my destination.I was told that I had until 6:30 to return the truck. I got there at 6:00 waited to get checked in. No real attention by anyone. I was finally told to leave my key in the cup holder. I pulled up my receipt and was charged for an extra day. I feel that the charge should be refunded for the extra day as I had followed the instructions that I was given.
Brent BThe location was easy to get to, but I was under the impression the reservation would be good to go for me to immediately pick up the truck using the app which was not the case. Fortunately Jayrome was able to get me sorted out pretty quick. The truck worked and was functional. It was mostly clean but the cabin smelt pretty severely like an ash tray. Fortunately I didn't go very far, but that would have been rough on a long haul.
Joshua CThe truck has less than 1/16th of a tank of gas. The guys in the parking lot were nice enough to put a little gas in the tank so I could get to a gas station. It should have been filled before I got there.
GREGORY RVery friendly and helpful
Michael KI had to wait 1 hr 30 minutes to get a Cargo Van , I have reserved a Cargo Van to pick up at 1:30 pm and was able get it at 2:39 pm , that only happened when I raised my voice , the one lady who seems to be a manager step in gave me a van otherwise god knows how long I would have been waiting there u ! If you don’t want to waste your time or screw your whole move day don’t reserve her go somewhere else!
Mohammad RThe app wasn’t working and it took nearly an hour to get my reservation after filling out the forms twice. Then, once I finally got my keys, I went to get the van and it was blocked behind another van. We asked for help and the worker got it figured out but was very rude about it. He pulled out the van in front the one I had rented but just barely enough to squeeze through into a lane of active traffic. He complained that I was taking too long to pull out, despite me not being comfortable driving such a large vehicle so quickly and in such a tight space. Needless to say it was an uncomfortable situation and I was rushed out without being given time to look over the vehicle before taking it and getting pushed into the road. I would never recommend U-Haul to anybody after this experience.
James AVery professional and helpful
kim iThe best Uhaul experience I’ve personally have had in a long time. Great crew. Will definitely come back to this SW DC location again and recommend to colleagues.
Bolor TWhy did I have to give my life story to rent a van for 2 hours. I repeated information..this made me feel like life is meaningless. I'm renting a van not getting access to the Pentagon my god..also you advertise 20 bucks for the van but then charge for the mile by gas which is ridiculous be transparent you capitalist pigs
Benjamin SThe lady who assisted me with the check in was great. She explained everything thoroughly & was kind.
Tyrone HEvery thing was great
Linda DKeep it up the way it is!
david dEvery thing was quick and easy
Darryl WThe mobile app checkout experience was not good. I’m not sure why I’d have to enter assurance contacts the day of checking out the truck —why couldn’t this be done before the reservation? It’s freezing outside and I’m waiting for the store to open to get inside and get passed the assurance check so I can leave. And having to download an app when I am only using U-Haul once is silly. Let people checkout in a web browser and not download another app.
Clinton HNicole was the most professional and nicest customer service representative that I’ve ever encountered. She really made my move go smoothly. She deserves to be recognized.
Gregory KThank you Cornelia you were very helpful :)
david bThe locker size that I reserved online was not available. The staff gave me a pair of top and bottom lockers that provided the same amount of space on the third floor. Then, as apparently happens often, the elevator to the third floor was out of service. So I was again transferred: to two side by side bottom lockers. This probably was the best outcome, although it wasn’t easy to safely move around in a metal box with low clearance. Customer service was resourceful, often after a long wait and sometimes without a smile. I only learned by a chance encounter that I had to pay extra and make arrangements to trash unwanted items. But overall, I am satisfied with my experience a d confident that I wouldn’t have had a better deal at Public Storage or any other nearby facilities.
John W | Overall ExperienceActually do anything at the front desk. I was late for my pickup, and returned late because it took me over half an hour to even see a person, while someone at the front desk was just sitting there on their phone the whole time. I'm beyond furious at the check in experience here and I will not be returning
Brendan GThe employees working at this location were all very unhelpful and unprofessional and seemed like their customers were a burden to them when requesting a simple check out process. Specifically, u cannot remember her name but if you’re able to check my account and see who initially attempted to proceed with the pick up process for my truck, that employee was rude, mean, and angry. She incorrectly changed my pickup location to Waynesboro, when I requested Williamsburg. When I kindly and calmly ask that she correct her mistake she became visibly upset and agitated, and told me that I needed to call the U-Haul number after I paid for the truck and they would adjust the drop off location for me. However I was confused but it appeared as though my price had increased by a full $150. I pointed that out and she continued to respond on a rude and agitated manner until she finally sighed heavily? Threw down the keyboard and mouse, and WALKED AWAY, without saying anything to me about any possible further solutions or offering assistance. Of course I called U-Haul to request the change be done BEFORE the pick up, and the customer service agent happily and quite easily fixed the problem for me. You’ll see that the price was then adjusted once again to what I had originally been quoted, which was $150 cheaper. So we began the pick up process again, this time with another employee. He was more helpful and willing to help than his colleague, but he also seemed highly inefficient with the check out process and had to ask someone else questions on how to proceed. When he checked in he saw that my truck had the drop off location changed back to Williamsburg. So he began to fill out that form and then for some unknown reason, consulted with the previous colleague who had been rude to us and given us the wrong drop off location, and suddenly the truck had the drop off location to be in Waynesboro again. We asked him to change it and the previous employee chimes in again, quite rudely saying, “I told you you needed to call the number,” from the counter desk three desks away, above other customers standing in line. I asked again if the gentleman helping us could just use the map view on his computer, which he showed us, to select the correct location. He did so. The system updated, which was highly frustrating because the previous employee we had been working with could have done that and saved us nearly an HOUR of waiting to pick up our truck, and we were able to check out. However, the price that was appearing was STILL $150 more than was quoted to me. The employee explained that this was because of some nonsense such as that the truck was originally scheduled for one way when I needed a drop off in another location. I told him that couldn’t be possibly because I had called and confirmed several times and had selected the 2 day 191 mile drop off at a different location option and had confirmed that over the phone with the U-Haul representative right there in the store AND with him only moments before until they decided to change my drop off location to one that was over 200 miles from what I had selected. Ultimately we paid the additional charge because he just shrugged and said he didn’t know what to tell me, and I did not want to continue to hold up a growing line of clients. However that was the absolute worst customer service experience I have EVER had to deal with in my life, and I have used U-Haul several times for my moving needs without issue. I likely won’t be using U-Haul again.
GREGORY BEveryone from the manager to the employee behind the counter was helpful and knowledgeable
Steven CIt was my first time doing a U Haul rental and Cornelia was so helpful. She assisted me to support a seamless process for both pick up and drop off which I am grateful for. She is definitely an asset to the company. Thank you again, Cornelia!
fabiola bWhen customers are standing in line, it would just be nice to be acknowledge by the CSRs to know that you're there whereas they're busy just a little people know that we'll see you. The CSRs were very friendly professional and helpful
KEVIN SAbsolutely nothing!!!!! Ya'll was perfect, great customer service skills and well mannered. I would love to refer my family and friends to Ya'll. But the best of all the person that helped my aunt and I Sharmese bka Cee was excellent 100%
Alnita WSpecial thanks to Kee She was a big help.
DAVON R | First ImpressionsI would like to personally thank Ms. Keyanda W., for the excellent customer service that she provided. I am a 71 year old senior and I need all the help I can get from time to time. This young lady treated me with kindness, compassion and respect. When I arrived and returned the truck. So, thank you.
patricia gI must say, this is the best Uhaul place in DC! Dealing with Keyanda was the best part! It’s been a long time since I have experienced great customer service! She is awesome! I have nothing but great things to say about her and my experience was nothing but positive! I recommend this place to everyone! Especially meeting Keyanda!
Rocky SKeyanda was amazing! She has such great customer service I was amazed! She is so professional and helpful! She made my experience the best!
Rocky SThe staff was very helpful. The location was difficult to access and the pickup bay hard to identify. The site needs a few marked pull off the road spaces as the nearby street has threatening tow signs posted.
MARTHA Oi was a member of this unit for well over 3yrs !! i had a lot of valuable things stored that was well secured kept clean and always had as much excess as i needed if ever need to store again uhaul will be my go to
sherrelle s | Overall ExperienceYou can start by hiring more professional people to work for you. The woman who assisted me looked as if she was ready to go home and rude. She acted as if I was lying about the mileage on the truck and basically brushed me off. The next day when I went to drop the truck off different staff but same rude attitudes. I will never come back to this location.
Phyllis GN/A
johnice rVery easy to drop off a truck
Elizabeth KChasima was amazing 10 stars!!!
Jordan AThis really was an easy and pleasant experience. The person assisting us at the South Capitol location, Fatima, was super helpful. It's been a while since I have used U-haul, but things work much better now than I remembered.
Christopher MRichard was pleasant to work with in returning the truck.
kevin mThe staff where very professional and knowledgeable of their job
REXIE K | First Impressionskindly and friendly.
ANTHONY M | Overall ExperienceTook about an hour to try to move in to the unit. App does not work properly and had to go into the store.
Colin C | First ImpressionsMy move out was 12/2/23.
Minnie W | Overall ExperienceHave Been A Customer Of U Haul Close To 10 Years
Sean W | First ImpressionsMy name you want to help me with paying for my storage in Washington DC
shauna m | First ImpressionsN/a
Shaun W | Overall ExperienceA lady who appeared to be a manager was nice, professional and respectful. A gentleman who assisted her needs training before interacting with customers. He appeared to be impatient when I asked him one question. Secondly, The gentleman who was accepting vehicle returns spoke to me in a condescending manner as if I worked for him, plus banging on the back door until I unlocked it. People have to realize they don’t have a job to get a free check. They don’t have to be overly friendly but being respectful as they would like in return go a long way. I will happily go elsewhere to get better service.
Solomon W | First ImpressionsThe lock was not in my unit when I arrived but luckily there was an employee nearby who could help us and brought me a lock.
Willa J | Online Move InElevators broken! Had to wait over 30 minutes just to use the freight elevator to 2nd floor.
KYM J | Online Move InCustomer service was Excellent
Jonathan H | Overall ExperienceCharmise is an EXCELLENT manager. I will 100% recommend her and the SW location because of her and how she's running things. I truly believe she should be the GM there (at minimum paid like the GM) and still have the flexibility as an hourly employee. She must be retained there at all costs. She's a winner.
JOSE R | Overall ExperienceExcellent
Marsha C | Overall ExperienceThanks
richard m | First ImpressionsSo far no problem
Minnie W | First ImpressionsGlitch free experience.
Michael M | Overall ExperienceI had a one way uhaul truck rental.. This site wouldn't let me drop the truck off there. This resulted in me getting a higher charge, missing an appointment and being charged an extra day for the rental even though I dropped the truck off earl. Who is reimbursing me?! You all have got to do better.
Donald H | First ImpressionsWas informed i would have a lock for my unit. However, when i arrived there was no lock.
Yolanda H | First ImpressionsMr. Baker and his team were very good to work with and made this experience very positive and successful! Thank you to you and your staff!!
David P | Overall ExperienceStorage was great. Clean. Secure. Some of the staff could use encouragement to be more interested in helping the customers who are in line. A lot of people who come to these places are on tight schedules, going through a move, and waiting excessively or feeling like the employees don't care if you are waiting just adds to the stress of an already stressful occasion. However some of the employees were very sweet and helpful. After a fiasco where my unit wasn't available that I'd reserved, the manager offered to find a way to make it right and one of the employees Mike was a HUGE help and helped us move into our different unit. All in all I'll give 5 stars because despite some employees, the management is redeeming and some employees do act like they care. The location is pretty convenient too for Navy Yard.
GABRIELLA A | Overall ExperienceI really appreciate the flexibility of the staff in financially listening to me when I moved all of my things out from the third floor without the elevator (it was our of service). They responded kindly and professionally. The maintenence just wasn't in time for my needs. I wish when I got a 5 x 5 x 10, that I knew it would be two 5 x 5 x 5 units. That made it hard to plan for space because I thought I'd have 10 feet.
Gregory J | Overall ExperienceI have rented at this facility off and on for years and have always had a great experience.
ELIZABETH D | Overall ExperienceEverybody and everything was helpful thank you for all your help I will be needing you soon thank you and be there for me always
Carroll W | Overall ExperienceI moved out a month prior to the move out date
Hillary W | Overall Experiencehave NO problems
ALBERT A | First ImpressionsMs. C and Ms. Krystal were amazing! My family’s move is incredibly stressful and they made the experience of renting a storage unit as efficient and painless as possible. Ms. C personally escorted me to the main entrance of the storage units, showed me how to access it using my card, showed me how to use the elevator, where my unit was and how to properly lock it. She made me feel like a VIP!
DURWOOD R | First ImpressionsThe facility was easy to access, clean, and well-lit. My only complaint was that the staff member who leased me the storage unit assigned me one with a huge support beam in the middle of it without informing me beforehand. Had I known about this feature of the unit, I would have requested a different one before signing all the paperwork. The support beam took up a lot of space and made it challenging to store and access my items throughout the lease.
Kara A | Overall ExperienceHelpful staff who I felt like were on my side. Thanks to crystol at the front and the staff members helping me figure out how storage and security works!
Claudia Z | First ImpressionsThe location is very accessible and in a convenient part of the city something that is very appreciated by me .
Kevin T | Online Move InHorrible experience! My dad almost passed out because of no oxygen A/C at the storage facility. Slow staff caused me so much stress and inconvenience POOR MANAGEMENT!
Alina K | Overall ExperienceAccess hours was an issue for me. Not enough climate control units available.
Constance B | Overall ExperienceBesides the rodent issues and elevators being broken here and there it’s been ok.
WALTER M | Overall ExperienceBrian was kind and worked to smooth out a problem with our reserved space. Highly recommend his space.
David K | Overall ExperienceStaff was extremely helpful and friendly. From the managers to the employees at the counter, would highly recommend this facility for storage and moving needs!
DANIEL K | Overall ExperienceVery friendly and helpful staff! Never encountered a rude staff member in all the years I was a customer! Disappointed to see mouse droppings on items in my storage unit. When moving my items out of my unit on Friday, I saw a large black mouse box though. Overall, I am very pleased with my UHaul experience.
RHONDA C | Overall ExperienceEverybody was helpful and courteous and thank you for all you help me with.
Carroll W | First ImpressionsThe woman who helped me was lovely and efficient. Great experience.
MARGARET W | First ImpressionsThe staff and general manager provided exceptional customer service. The team at this location is remarkable and I highly recommend U-Haul S Capitol St SW to anyone.
nefretiti n | First ImpressionsLove the team there everyone was excellent and the overall manager Mr B was superb with service.
IRAN P | Overall Experiencevery satisfied
HIRITI B | First ImpressionsI truly like it’s far from my house
deidre j | First ImpressionsI was so surprised at how seamless and easy the move in process was. I moved in on a rainy Sunday morning, and it was super easy for me to back into the loading dock underneath the cover so I didn’t get wet, and I had everything I needed to get checked in immediately. I used the codes provided, they had carts available for me to move my stuff, and my unit was exactly as described. It was significantly easier than I expected it would be, highly recommend!
Jessica K | Online Move InChamise and the young lady working besides her awesome spirits I wish I could pay their salary for the next 7 yrs in Jesus name amen they lifted my spirits and held in my heart that are still good people in the world and thank you my sisters amen
Cynthia W | First Impressionsvery friendly and helpful staff
JOHANNES S | First ImpressionsCustomer service needs more training. Don’t have people waiting for a long period while you have a line.
TONYA D | Overall ExperienceThanks for handling my storage requirements for more than a decade
SURYANARAYAN J | Overall ExperienceMy unit had a massive obstruction inside of it which limited the amount of usable space and items that I could have put in there stayed at a friends house. I was tilda that I qualified for a discount on that unit since it had a large structural column going right through it… but I didn’t. Highly disappointed there. Otherwise, the facilities were great. Still willing to receive retroactive credit if you guys figure it out.
ELVIN V | Overall ExperienceI think Joshua upgrade your elevator
Chloe M | First ImpressionsNeed longer hrs on sunday . Also construction has been a night mare. Not Uhauls falt but its an inconvinance on the costermer. Thank you. Ne mananeger doing his best staff helpful and adressed all my conserns. Im goood.
ELLSWORTHSTEPHE R | First ImpressionsDenied access to my unit so I moved out
ONIKA S | Overall ExperienceProfessional and helpful service. I was pleasantly surprised how easy U-Haul made my move / storage needs. Thank you!
Nicholas C | Overall ExperienceI fell behind wouldn’t let me make partial payments so this is why my bills is so high had flooding in my unit they didn’t want to reimburse me for my property it just went downhill from there
trina f | Overall ExperienceThanks
Keisha T | First ImpressionsGreat facility! Good customer service. Need to do better inspection of trucks prior to customer release
AQILA C | Overall ExperienceFantastic service, thank you Crystal and the other customer service team members for such great service, your personality and upbeat attitude makes a difference, thanks to management for such excellent oversight keeping things working well.
ANDREW B | Overall ExperienceGreat service
sandra p | First ImpressionsOverall my experience with U-Haul has been a good one. Everyone there is so friendly, helpful, and professional.😊 Although, while the place is seemingly kept very clean, I was surprised to see mouse droppings on the floor of my storage locker. I was also somewhat concerned by the mousetrap box/poison pellets thrown on top of the boxes (presumably from the open air locker ceiling) knowing when I bring my boxes and things back into my home that things might be dirty from mice and I will need to be mindful not to ingest any poisonous residue on boxes and items. There was also visible evidence of a mouse chewing through the corner of a bag. So admittedly I am a little nervous about what else I might discover when unwrapping my items.🙀🐭
DEBORAH N | Overall ExperienceSigned up smoothly but a bit lost finding and accessing our locker. Got by with the help of a fellow customer.
CHRISTOPHER B | First ImpressionsThe staff was very helpful and fine people to assist with whatever information I needed. It was a very warm and friendly experience Thank U so very much
Gloria S | Overall ExperienceExperience with the place was near perfect; the only issue I ever had was parking, which Uhaul really didn't have any control of. Thanks, -Will King
WILLIAM K | Overall ExperienceThe staff were nice. However, the elevators did not work properly, daily. I got tired of trying to get things for show with problems on elevators being out of order. Also, clients at storage were unfriendly and steal items when moving items. All is well. I moved to a new place, so it is time.
KYRA F | Overall ExperienceDo i get my deposit back 🤔 I close my 12/07/22 11:30am
BRUCE M | Overall ExperienceThe staff were very professional and customer friendly.
DAISY S | Overall ExperienceKeyanda customer service was outstanding:)
Rose S | First ImpressionsWas not very secure. Could easily enter the building without a swipe card and break into the units.
RICHARD G | Overall ExperienceAs a long time renter at this facility I think the current management is doing a great job—it’s always clean and the elevators work reliably. This was not always the case. Several issues continue to cause difficulty. One, there is often no parking at the loading locations, there are sometimes no hand carts, there are not enough stairs (we had an upper unit). Sunday hours should start before 9 am. Last, there is not much uhaul can do but the general safety in the area has deteriorated significantly to the point where I would not rent here again.
KAREN A | Overall ExperienceGreat customer service.
Corrine S | First ImpressionsI was grateful for the assistance and sensitive caring the staff provided to me. I appreciated the extra steps to aid my move in.
Paul L | First ImpressionsThings happened and I got my stuff out of your possession by the next billing cycle
Kalisa D | Overall ExperiencePretty good besides security. Man without a home once caught me off guard leaving my unit on the 3rd floor. Another time one bothered me by my car at the loading dock. Think more security should be by that entrance off Half St
Dionna J | Overall ExperienceThe woman that actually walked me to my storage unit was the most professional.
Crystal J | First ImpressionsThe only problem I had was the elevator not working properly from time to time.
Yvette D | Overall ExperienceThe staff was plentiful very professional and easy to work with. Very efficient and polite. Would definitely visit this location again
gail d | First ImpressionsI was met by the GM Brian who read the notes on my files and acknowledged my bad experience at the Southaven MS location; that made me feel appreciated. The rest of the team were unsurprisingly pleasant and helpful, leadership comes from the top. I have only one issue with this location, I was promised a 10x10 storage and was given a 10x15 storage at a higher cost, and this was done by canceling my reservation and creating a new one. The rate I reserved should have been honored regardless of availability.
Kyle N | First ImpressionsGod wills it
NATHAN J | Overall ExperienceVery nice and helpful!
donovan e | First ImpressionsTerrific service. Super pleased. Couldn’t be happier.
Chris B | First ImpressionsThe woman who helped at the counter was great! She really made sure I knew what was needed and maintained focus on me despite phone calls and everything else happening around us. Great experience!!!
Max G | First ImpressionsTekita, Crystal, Chris, and Kelly blew me away with their professionalism, exceptional customer service, and knowledgeability. I was planning to only rent a truck from Uhaul, but after interacting with the staff, I decided to take advantage of Uhaul’s storage facilities as well. I’m glad I chose Uhaul, and that is primarily due to the outstanding experience that I had with the staff.
Erica T | First ImpressionsY'all have very good customer service and it's very clean and neat and professional and I will prefer other customers to y'all because your customer service are very friendly people to work with and they love to keep your smile on your face I will continue working with your service
erainia m | First ImpressionsStaff is great, friendly and very helpful.
MARK A | Overall Experienceexcellent service
David L | Overall ExperienceJorge and the entire team were absolutely wonderful. We originally wanted to get storage down the street at at Public, but once we got to the UHaul on S Capital, it was clear which one the better option was. We felt much more comfortable at UHaul and that is thanks to the entire team that day who were all so nice and answered all our questions. Thank you Jorge and team!!!
AYEN B | First ImpressionsI want to say the in my previous business with u-haul I never experienced such terrible customer service, I want to elaborate about it, wondering whether or not are you going to take actions, I hope you do, when I rented this unit I had to put my cc on file because I had to go out of town, when I came back I went to the location on 1501 S Capitol SE DC, I asked a lady in customer service how you cancel of services policy worked, she said: "all you gotta do is empty the unit before the due date and that's it" and I did exactly that way. Worth to mention that in my previous business with u-haul I paid cash so this time was a new experience, on the due date I noticed I was charged from u-haul and I called to see what happened, the man that picked up my call which by the way never presented properly with a name or employee number with a very rough and aggressive attitude said when I questioned him about the charge: did you cancel the unit? I did, did you leave the unit locked? No, the pad lock is mine why should I leave it, no you did not cancel because the unit still active, he said, it upset me and I said well you should train your people properly because I came and asked how to cancel of services policy work and this lady said... This man needs to go through customer service training again, he said: am gonna send someone to make sure the unit is empty and unlocked and hung up on me. I came back to 1501 S capitol st SE DC after I called my bank to freeze any activity from u-haul in my bank account, and this sweet young lady, a manager, took care of me as any professional business representative would and "fixed" my situation, now everything seems okay, I am just waiting to get my hard earned money back. The 2 hours I spend over the phone calling my bank and u-haul is over, i never was able to address this situation over the phone because nobody ever answered in the complains department my call, I tried a different line for reserve, make a payment or continue services with u-haul and the call was answered within seconds by Marjorie, she wasn't able to help for obvious reason, I needed to talk to complains and no services, I just hope nobody in the future experiences what I did in the future. Gracias!
miguel g | Overall ExperienceManager is rude , staff is rude correction staff that was working yesterday. Not helpful at all. How does a storage facility have NO UNITS available then when asked for alternative locations you give wrong information. Very much a waste of time. 0/10 recommend getting a storage unit here.
BRITTNI P | Overall ExperienceVery smooth and fast Administration and move-in. Great friendly staff, offering help with loading. Clean storage, huge freight elevator. Thank you!
Katalin M | First ImpressionsPrice was a bit high but facilities and staff were solid.
Ranon B | Overall ExperienceIn the beginning, the experience was somewhat frustrating. But toward the end Rudy Young and Jorge Taylor worked as a team to improve service that enhanced my experience thereby making check-out rather quite pleasant.
WILHELMINA T | Overall ExperienceThey was very patient, nice and cautious.
Alfred P | Overall ExperienceThere was rat position all over our storage unit. Hopefully it is safe because I touched some, but I am starting to feel unwell.
John P | First Impressionsit was to 🔥 hot inside the storage facility.. Real time a air-conditioner is 100% needed!!!
ERIC B | Overall ExperienceSome days it was hard to find parking to get to storage area
NAKUL G | Overall ExperienceVery knowledgeable and provided great instruction.
David L | First ImpressionsOffice staff were great and helpful.
Daryl B | First ImpressionsMy stuff was stored well for 12 years! Everything was fun other than a few droppings and a little water leakage. But otherwise the Uhaul team was always helpful.
ADAM L | Overall ExperienceVery friendly and well job.
Alfred P | First ImpressionsBusy day and still good customer service
ALEC S | First ImpressionsThe staff was friendly and helpful but there should have been someone at the entrance to the storage facility to help us figure out how the access worked. Several of us were at the entrance trying to figure out how to gain access and there was no one to help us.
VALERIE C | First ImpressionsThe wait time to talk to someone in the store is sometimes very long. I think there needs to be more staff inside.
Margaret K | Overall ExperienceOnline check-out wasn't working so I had to walk all the way to the office, since there isn't parking up there. But that's the nature of city locations. Thankfully the line was shorter than usual and Kelly was super helpful, nice, and efficient.
Dawn B | Overall ExperienceWell kept facility,clean and orderly
Johnny H | First ImpressionsThe staff was very helpful and made sure I got the right unit. Even when we had to make changes, they were all very accommodating. Upgrade of POS equipment is needed for this location - credit card reader was not working nor was the entry card activation unit. Overall I had a very good experience, however.
Adrienne B | First ImpressionsWhat brings the experience down is the elevator. It gives a small shock and once stopped working altogether.
Debra S | Overall ExperienceI noticed a trainee on the keyboard terminal struggling to key in the information, because of her long finger nails. My intake wasn’t as smooth as it could have been.
BRUCE B | First ImpressionsAll around good service!
CHARLES D | First ImpressionsThe rats was out of control I had to throw most of my things away because the rats had babies in my storage unit.
Janae C | Overall ExperienceWhen I came back to move my stuff out of my storage unit, there was water damage to many of the items. The only insurance option for the items does not actually pay out the value of the items, but a very depreciated calculator value. Not only that, but when I called U-Haul to report the damage, they told me several customers in my unit had previously had water damage, which was not disclosed to me before moving my furniture in.
Alice V | Overall ExperienceThe only glitch was the elevator was acting erratic and kept getting stuck.
Elizabeth C | Online Move InGreat staff. Very clean and neat storage area. Modern and well lit. Everything you need from a storage unit. Highly recommended.
KEIRROYALE P | Overall ExperienceThis facility rated below average to me due to my first experience here. I specifically asked for a walk in storage due to storing of furniture, but I received a stack storage. We had to manually lift our heavy furniture in the air to place into space. I did not go back to customer service to correct the mistake because checking in was horrific. They ladies were on their cellphones, they did not look or act professionally welcoming. When they finally assisted me it took at least 30 mins or more to set us up for service. I was very confused on how long it was taking when I had already made the reservations by phone. I continued to be professional hoping it would help quickly with my processing in. I moved my things out of this facility storage less than 30days later. There is a very high need for training in customer service at this location.
LATANYA B | Overall ExperienceThere was a leak in my original unit and water destroyed several items. I emailed you 3X with pictures and was ignored each time. These were the same emails from both of you to inform me of the leak and how to move my unit. Scum. My destroyed items is worth never having to deal with people and a business like yours.
JUSTIN C | Overall ExperienceThe check-in process took very long and was super messy. Once in the facility we had to wait for some time because they were out of locks.
Henry D | First ImpressionsExcellent ! Jenai was great kind and friendly and attentive to my storage needs!
EDUARDO M | First ImpressionsThank you all for all of your help!
DeVona B | Overall ExperienceGreat people, service, location, and hours.
Lionel F | Overall ExperienceSometimes the elevator doors were a little hard to open but other than that everything was great!
NAKIAMARIE L | Overall ExperienceSolid, clean space. Some mice problems, but that’s to be expected in the city. Very easy to use the access system, and was glad to find out (the hard way!) that if you’re not logged in and open your unit, an alarm goes off!) Only challenge I had was not feeling safe there after dark…mostly because of the neighborhood.
MINDY S | Overall Experience#4. I marked No because the office was usually understaffed and the office personnel were not very friendly. Personnel encountered around the premises were usually nicer and friendlier. #6. The continuing irritation with management was the frequent breakdown of the elevator nearest the vehicle ramp. The real reason I left though is the frequent increases in rent. I considered moving to a smaller unit in your facility, but they are too difficult to get in and out of given my age. Instead, I moved to a unit in baltimore near my daughter, 5'w, 5'deep 10' high. entry by a regular sized door. #6 I would point out the rent is high and increases frequently..
MARIAN C | Overall ExperienceThere is literally no parking. It is extremely inconvenient to get in and out of area. If someone is using the ramp to load or unload, the only option is to wait. If a car comes you may have to leave the area. The alarm sounds each time I open my unit. Once I walked and found a female employee who came and looked around and said it was ok.
Kirstin R | Overall ExperienceYou guys Manager Rudy is definitely a blessing to the company. Always available and quick to have the best solutions for the customers most worried concerns, with a very warm and comforting vibe. Her team definitely follow right in her footsteps. Thank you guys for always making me feel welcome!!!!
Sheryell J | First ImpressionsNo money back,I don't care for!
Robyn J | Overall ExperienceHappy Holidays
Eric A | First ImpressionsAfter almost 2 years of storage, I am very satisfied with the management and staff and would recommend this location.
Michael W | Overall ExperienceInstructions on accessing the storage area were vague “here’s a plan, this is your unit, that way”. I had booked a first floor and got a third floor. Elevator is was not operational but there was no help. Overall, though, it is a great solution for Sae DC storage needs.
Carlos P | First ImpressionsI had a great experience with U-Haul And great customer service. Thank you!
martha h | First ImpressionsI never had a storage unit at I haul. I was a contact for someone. I never went to the facility or signed anything. I was not the owner of any thing there
Tara J | Overall ExperienceAll staff was super friendly and helpful!
Jamie L | First ImpressionsThe associate that rented and showed us our unit was extremely helpful. He provided details on the alarm system for the unit as well as let us know where to find, and how to use the rolling stairs to make our move in experience easier. I’m thankful that he was so helpful.
Derrick M | First ImpressionsLighting in my unit could have been better but overall, great staff and experience. And i had a unit with a big old pole in middle of it! 🤪
Nikki L | Overall ExperienceGlass windows to view outside instead of brick walls Makes it feel safe.
Carol S | First ImpressionsThank you guys for being kind, patient, considerate and customer friendly!
Rosalyn C | Overall ExperienceMy experience was good. The items I had stored there I no longer need to store.
shirley h | Overall ExperienceSince 1501 South Capital ST SW, has cleaned out all those Ridiculously rude and lazy employees in 2018, who spent their time gossiping and twerking in the parking lot. I almost removed my stuff twice, to find a more professional environment, I'm so glad that they were able to clean that place up, good Job
Earl J | First ImpressionsGreat workers friendly and courteous staff. Will definitely tell family and friends to use this particular store.
Evangela E | First ImpressionsGreat Service
corey g | Overall ExperienceWell informed and pleasant staff.
Patric P | First ImpressionsWhen I picked my items up there was an extreme amount of mice dropping over everything and there was damage to my clothing and bedding. I had to throw it out.
Lisa C | Overall ExperienceThe employees were very friendly and helpful!
REBECCA R | Overall ExperienceRodents were a huge problem. The staff were either really nice or incredibly rude. I didn’t like the fact that I had to pay extra to have access in the evening.
JULIA M | Overall ExperienceWell Bottom Line We Must Think If The Future for all mankind...and U - Don't or hasn't given anything back to the community not the community that they are station in but the surrounding community's the poor areas .those area where a donation from a big company like U Haul would be Greatly Appreciated.. am not asking that u give this city a dime but that u put something in community's that can use any kind of enlighting ..advanced math books that kids in the down trotting areas don't see any educational Tool hand sanitizer masks ...give back ..get in y'all's board room and put together a think tank crew or SEND FOR ME.. AND ILL PUT SOMETHING WELL TOGETHER FOR U-HAUL AND THE COMPANY WILL FEEL GOOD ABOUT ITS DIRECTION ... ESPECIALLY DIVIDE AS THE COUNTRY IS NOW AND REALLY HAS AWAYS BEEN ...R ,SAMOUEL JOHNSON
RODERICK J | Overall ExperienceFirst impression of facility was good. Online application process was quick and no hassle getting access immediately after. Amit was very helpful and able to assist me with finishing my move in. Satisfying transition from my previous storage company.
Brad R | First ImpressionsStaff very friendly and helpful
Wendell D | First ImpressionsGet rid of the mice poop.
ZIMAM S | Overall ExperienceThe elevators were annoying to use. Long wait and climate control could be better. Extremely warm.
SHANNELLE P | Overall ExperienceThank you for allowing allowing my property to stay there and taking care of it appreciate it very much
Geraldine W | Overall ExperienceGreat prices and prices to rent. Thank you!!!
Joseph F | Overall ExperienceOverall it was a great facility, only issue was that there was a structural beam in the middle of my unit. I paid full price for the space but had it significantly reduced by that. It wasn't a huge issue just got unlucky with what i got.
Luis T | Overall ExperienceConfirmation are not honored, if someone comes ahead of you, your storage might not be available. Confirmations should be honored if you make them.
Gwendolyn J | Overall ExperienceRudy was great & very helpful as well as fun to work with.
WILLIAM N | First ImpressionsReserved unit two months in advance and when I got there, there were no units for me readily available. Disappointed in this business model. If people reserve units, they should be guaranteed units.
Tessa O | Overall ExperienceWorst experience, never experience something like this. Emit the manager is a nasty person. Who told me that when a storm hit and we were late getting back to pick up, hearing a manager at South capitol street location said we work through. I ask him have you not ever had something happen to you and his reply was nasty repsonse. We work though it. Should not be a manager.
Ty C | Overall ExperienceThis location sets the standard . Other locations should take note :))
Gralin B | Overall ExperienceI cannot remember the name of the woman who helped me (black woman with braids and red highlights, said she was the manager of the storage part of the experience, i think her name was four letters long), but she was awesome. super friendly, helpful, fast and was able to remember me when I came back later in the day to take care of an issue. she was also helping out all the junior staff around her like a boss. Give that girl a raise! only reason not five stars is because i did have to wait in line for longer than I would have liked.
Devin R | First ImpressionsI thought it was great. Very helpful.
thomas d | Overall ExperienceEveryone one who help me was very polite and made sure I got everything I needed..
BRITTNEY C | First Impressionsthe manager was beyond rude ! all the workers were beyond ghetto i’d i can give negative stars ! I will ! 🤣
KAYLA P | Overall ExperienceCheated me outta extra month of storage which I NEVER RECEIVED 👎
Ofili A | Overall ExperienceEveryone was quick to help me and i appreciated that
Harold C | First ImpressionsThe staff was very friendly, helpful and very knowledgeable. Thank you for a wonderful experience
JULIE V | Overall ExperienceThe workers inside were completely amazing an helpful The lady with the red hair amazing smile made the process so easy my very first storage an uhaul rental ever
Christopher J | First ImpressionsThey said they didnt have a unit available for my reservation and it took over 45 minutes to sort it out, they ended up giving me a larger unit.
Edward H | First ImpressionsReserved a unit a month and a half ago, showed up and there was no unit for me. Get rid of the multiple reservations per unit, it is frustrating and difficult. I will likely not make another reservation at this location.
Tessa O | First ImpressionsThe staff person checking is in was courteous and knowledgeable. The experience was excellent.
Hunter M | First ImpressionsThe only thing that could be improved is the crazy freight elevator - the buttons are confusing. But all in all, my U-Haul exceeded my expectations by a long shot. The people were all helpful and friendly.
Eric H | Overall ExperienceWhile personnel was helpful to get me the storage and quick to process, the Loading Docks “where not useful” because according the the personnel “we don’t use those, those are parking for the transit office” which I found laughable. I have to use the loading “ramp” and bring the heavy stuff down from the back of the truck (4’) to ground level by myself, while I could have use the loading docks from bringing the back of the truck to ground level.
FRANCISCO J | First ImpressionsThis is my second storage unit at this location Ruby and the team do a great job!
ROBERT R | First ImpressionsThanks to Ms.Rudy. She was very helpful 😊
Pamela W | First ImpressionsEverything was wonderful. But I had an emergency and the office was closed and they put their own lock on my storage unit. I was unable to get it off and the manager basically told me I was on my own because he was home. There should be someone available in the time of emergencies.
Jacquelyn S | Overall ExperienceI was told I had access from 5am-10pm, and was given a security card to get into the storage facility during those times that the office wasn’t open. When I came to the facility at 9:45pm one night and tried to get in, my card wouldn’t work. I called the help number on all the access boxes but no answer, left a message, and still haven’t heard back. Wasted over an hour of my time.
Daniel H | First ImpressionsMade reservations for a unit, got a confirmation, got to the u haul and the confirmation couldn’t be found in the system when I got there on 4/1/21had to pay the movers $ 225.00 to take my stuff back to my house.don’t understand why one must make reservations that are not honored.
Gwendolyn J | First ImpressionsI entered and it was very difficult to find out where I was supposed to go. Then I arrive to find that a door had been left open and the air conditioned or climate controlled area I paid extra for was extremely hot. At that point I started to question if I didn't arrive how long would that door have been open and how many times am I not going to receive the benefit of climate control if things like that are allowed to go unnoticed by the staff.
Olujimi K | Online Move InGreat local team. But the U-Haul corporate penalty ($15) for an invalid payment method on autopay is crazy!
Matthew P | Overall ExperienceEven though the computers were down when I called to discontinue our rental, it was still handled. Thank you. Alex
Alexandra Z | Overall ExperienceFront desk staff was extremely helpful and nice.
Khristian K | First ImpressionsThe staff were great and always more than helpful!
Michael D | Overall ExperienceStaff was nice and write down on paper to communication with me because of wearing mask and I'm deaf. Things went smoothly.
Noelle S | First ImpressionsI would have given my experience an "Excellent" rating except my unit had a considerable amount of rodent droppings. I was especially disappointed because U-Haul raised the monthly rental price for pest control, however, it seems that the problem was not mitigated. Other than that, everything was great, especially the front desk service.
Keilah R | Overall ExperienceQuick and pleasant experience. The woman who were working were knowledgeable and professional.
Robert P | First ImpressionsI only chose 3 stars because the staff was pleasant but there was a lot of hidden information that I did not like. The biggest issue I had was the fact that I was chatged $50 to cut MY lock off with materials I’m sure they keep on hand. That was ridiculous to me that a $10 lock that I purchased cost 5xs the amount to CUT off, not unlock but cut off. Would not recommend
Jasmine W | Overall ExperienceThe staff at this location is excellent !!
VIVIAN C | Overall ExperienceWould have been 5 stars if they had processed my move out on time. Instead they tried to charge me an extra months rent and I had to email them explaining that they needed to process my move out
Benjamin N | Overall ExperienceThe facility was clean and easy to access, and the unit was clean.
Alice V | First ImpressionsI would like to first thank the uhaul family for being so helpful, to all that’s looking for a safe storage place don’t hesitate to yo choose your local uhaul facility!!
Robert J | Overall ExperienceThe woman working the desk who helped us was amazing. And so was the lady who brought us to our storage unit. Truly was a great experience,
Steven H | First ImpressionsThe staff was fantastic here. Very helpful and kind. Moving is stressful, so it is a relief when someone is courteous and willing to help!
Emily T | First ImpressionsI really enjoyed my stay and you always very helpful and nice stay safe
TONYA B | Overall ExperienceThere was an issue with my u-box (the latch wouldn't close and I couldn't lock it) but your team came up with a temporary solution until a repair could be made. I don't know how I would've managed this cross country move without the aid of your team and the services you provide.
Bruce J | Overall ExperienceAlthough I had a challenge logging in on the night of my move-in because of technical glitch, the GM Amit was extremely helpful the following morning getting me all squared away. He did a tremendous job getting me access and even helped me move my things into the storage unit. Absolutely top quality service, far beyond anything I could have expected. Thank you, Amit, and Uhaul S Capitol for everything. One happy customer here.
CARL H | Online Move InVery unfortunate that you don’t prorate rent. I just went over into a new month when I was able to move into my house, but your company doesn’t refund for unused month. You should charge in arrears if that is the case. I don’t like paying for a service not provided.
Matthew B | Overall ExperienceThe lady at the front desks customer service skills could be a whole lot better.. she was laughing at the questions and concerns we had as customers and I didn’t appreciate that being as though I’m getting the unit for my deceased mother but In the end she turned out to be ok but her skills do need improvement
talore w | First ImpressionsI was able to get the locker I wanted and it was available for my use quickly
ROBERT R | First ImpressionsEmployees not wearing masks properly. VERY DANGEROUS. Some where not wearing masks - others had them on their face, but not covering nose or mouth.
Jennifer F | First ImpressionsWhile I support training a new employee, my recent experience was so unsatisfactory that I had to walk out without a satisfactory experience. For me to rent a storage facility I think ten minutes would do it. After 35 minutes and multiple errors I had to leave. It may be a while before I go back there.
Rich B | First ImpressionsLeading up to my move out, I called Uhaul several times to ensure that I would be out in time to not have to pay for the month of October. Each time, I could not reach the local office, and was sent to the national hotline. They would tell me they had no power to do anything, but they would send a note to the local manager, and he said he would call me back the next day. He never called back, and I was charged for the entire month despite moving out 1 day into that month's contract. I was out of town leading to the move out and could not personally go into the local office, so the fact that I could not reach it beforehand by phone is inexcusable, and resulted me paying an extra $200 that I should neve have had too. I hope Uhaul actually takes this seriously and refunds me for that last month, because it is entirely the fault of the local and national staff that I had this charge and would never recommend their service to anyone.
Samuel J | Overall ExperienceReasonably priced and convenient. Really helped me out in a pinch during the pandemic and saved me a lot of money by storing instead of having to continue in my rental agreement.
Erwin V | Overall ExperienceStaff was very helpful in walking me through the storage options and facility layout, and was able to find a more appropriately sized unit for me even at the last minute with a truck waiting outside. Great customer service!
DYLAN E | First ImpressionsToo many new rules requiring cell phone usage, picture taking, location acceptance.
TODD R | First ImpressionsI have been there for two years and don’t think this is for me, I thnk that this was meant for a new customer.
Calvin W | First ImpressionsStaff were very knowledgeable and helpful great customer service THANKS
Jacqueline H | First ImpressionsMark Owens did a great job asking questions and recommending the perfect solution for me. And he did it all with a smile and a great sense of humor.
Bruce J | First ImpressionsRudy and it was another young lady Didn’t get her name though but was extremely helpful and very professional I will use them again . The thing I didn’t like is that freight elevator to the storage we kept getting stuck on it and the door wouldn’t close & the other side kept opening besides that everything was great.
Karen J | First ImpressionsRudy the storage manager was fantastic! Outstanding customer service, which made my move smooth.
STEVE M | First ImpressionsRudy, the storage manager was great. She was very knowledgeable and friendly. She is a definitely an asset To your company!
Earlene M | First ImpressionsThe male store representative I dealt with was rude and unpleasant. It was almost as if me being there was a nuisance for him. I would not recommend dealing with that guy.
Minaal W | Overall ExperienceReasonable price; great and helpful staff
Shane S | First ImpressionsThe storage elevators are no intuitive and confusing.
JUSTIN C | First ImpressionsHad this storage unit for several years (7+) always had a positive experience with the facility and staff. Would not hesitate to use the location again.
MATTHEW L | Overall ExperienceThe staff was wonderful. I interacted with the general manager while checking in and out and she was very kind. The amount of paperwork needed to rent a unit was ridiculous. Three phone numbers and two addresses? Really? Not to mention everything I filled out online didn't get transferred so the poor GM had to ask me and type everything in again. So inefficient. Lastly, the website advertises a free lock. It is $9.99, which definitely isn't free. The price is good, I just dislike false advertising. Overall, I'd use again. The building was clean, odor free, and seems secure. I did appreciate that each individual unit is alarmed and that there were plenty of carts.
Amber V | Overall ExperienceDidn’t always answer phone quickly but a good experience.
DIANE L | Overall ExperienceEllias was very helpful, professional, and friendly. The process was quick and clear. Everything I could have wanted.
john S | First ImpressionsWhile generally my experience was good, I was extremely disappointed to see how U-Haul is handling COVID-19 and related safety precautions. When I went into the office to close out my account, only one employee was wearing a mask. One of the women behind the helping customers didn't even seen to have a mask nearby. Three men wearing U-Haul shirts also came in while I was there, and they all had their masks around their chin and did not cover their faces the entire time they were in the building. In addition, two people ahead of me in line weren't wearing masks either, and no staff member asked them to put one on. As I'm sure you know, it is against the law in DC not to wear in public during the COVID-19 pandemic. The fact that the staff chose not to be respectful to the health of clients--including clients like me who are pregnant and therefore in a riskier group--is highly unprofessional. It is for that reason I will not recommend this facility to others. Please feel free to contact me if you have any questions about this.
Ann L | Overall ExperienceSabrina helped me when I was moving in. During my transaction, someone came in without a mask and refused to put one on. Sabrina and another young lady handled him firmly but professionally. I appreciated that they were so diligent about everyone’s safety.
Toya T | First ImpressionsGreat personnel!
Matthew P | First ImpressionsInitially the guy at the counter gave slight attitude when I requested to see the size of the storage units. However, he then came around and his attitude transitioned to a more positive attitude while assisting me, as then customer..
Dwan E | First ImpressionsThanks again
Frank L | First ImpressionsAn associate over the phone assured me that the space I was set to rent would be spacious enough to fit a 1 bedroom apartment plus some extra space. When I got to my unit I was not only furious to see the small space but furious with the unit itself. In my spot, there is a large pillar on the side which has taken up a good chunk of space. I am paying almost $200 and I wasn’t even given a space that was entirely empty - don’t understand that logic. I do not plan to overstay my original agreement and will be moving out my belongings after the 2 months I originally signed for. I will look for another storage facility in the surrounding area next time. To be given such a ridiculous space after being assured that it would be sufficient enough only to find out that it has a large pillar taking up valuable space is astonishing.
SWETA P | First ImpressionsStaff was so helpful and kind, I had a very long day moving and was a little airheaded but they were patient with me. Lovely staff and a well kept facility
Mia L | First ImpressionsEveryone was so incredibly helpful! Will definitely keep utilizing their services. Cannot emphasize enough how great the staff at this location were!
Kira B | First ImpressionsI am please with your facility, just glad to Not have to pay every month.
willis j | Overall ExperienceMy experience renting a storage unit was so easy and delightful - especially given the covid19 restrictions in place. Thank you!!
caroline d | First ImpressionsRudy and Gerald both very helpful! Thank you!
Craig H | First ImpressionsThe staff overall was just very slow...I dreaded going back in to buy another box for the sheer length of time everything took.
Alexandra Z | First ImpressionsThe facility was always clean and available when I needed it. The online payment system was very convenient so i did not have to use the office often. the staff working around the building were okay not extremely friendly. there were always strange people around the vicinity of the building and occasionally in the building. we found a cheaper storage bin larger in size and much cheaper.
janice r | Overall ExperienceThe ladies at the front desk were amazing! Best customer service in a long time.
Crystal C | Overall ExperienceThe worst experience of my life. I will never recommend anyone at that facility. Terrible customer service and infested with rodents issues it distryed everything I own. I went to explain that to store they just threw a pamphlet at me and told me to call the claim in and asked me if they wanted me to sweep my unit out. They had no sympathy. I was just loss and confused and very hurt. I experienced problem from them since day one.
debra j | Overall ExperienceThe 3 ladies that assisted us were above and beyond helpful. They were extremely friendly and were able to assist us with everything.
Crystal C | First ImpressionsEveryone was very helpful and professional.
Kendra Q | First ImpressionsEveryone was very helpful and professional.
Kendra Q | First ImpressionsMost times when I did business in the office, my wait time was moderately long; in which I didn't mind, because it made me feel that this location was convenient, popular and appreciated. One staff member "stood out" whenever we encountered each other...Rudi, she is a "keeper". I project a BIG smile whenever we meet.
taundaleah m | Overall ExperienceFront desk staff was very helpful and able to resolve my minor issues I experienced.
Geovani B | First ImpressionsThank you, excellent customer service
THERESA S | First ImpressionsGreat staff, great manager!!! Good facilities, easy to check in!
Mushegh M | First ImpressionsThe experience that received from south Capitol location was not excepted when I go into my bin and mice and rat dropping’s in and on my personal belongings then the management don’t care was notified
CLEANDER L | Overall ExperienceMark was easy to work with and personable. Got us squared away really quickly.
Ashlee L | First ImpressionsManager Margaret Cole was friendly and helpful. Most of her outside (truck handlers) were great as well. Desk staff were slow during check out. Made it a slow wait because extended non-rental conversa
Bernice C | Overall ExperienceLovely and wonderful. I wish access on the weekends, Friday, Saturday, and Sunday, were longer to aid in transitions. Thank you. A lovely place of storage.
Vernon M | Overall ExperienceMs Rudy was the only positive I have to say. My unit was infested with rodents, recent issues with the payment system & my exchange with Ms Maraget resulted in my having a POOR rating for UHaul.
ROCQUEL B | Overall ExperienceThank you to Sabrina for being so kind when I was panicking right at closing time. And to the rest of the staff who helped when we got stuck in the elevator.
Sarah B | First ImpressionsVery helpful and no difficulties
Kareem W | Overall ExperienceWould like to thank everyone for understanding my problem I had with making payments....I do apologize for any inconvenience
Mary B | Overall ExperienceThe Store Manager could have been a little more pleasant to deal with. Customer Service skills need improvement.
cheikh m | Overall ExperienceI had a lot of issues with my unit and billing that were unessassary and that the staff in the store could not help me with.
Nathalie R | Overall ExperienceWasn't enough light in the storage couldn't see when it got dark.
BELINDA S | Overall ExperienceNo parking spaces
LUCIA K | Overall ExperienceMy whole experience from start to finish was the worst ever!!!!!!! Didn’t have the info for drop off Didn’t have any directions on how to return tow dolly Etc
melody j | First ImpressionsNot happy here 1)water pipe burst, flooding our unit, damaging some of our stuff. Never got anything from insurance company. 2)got a late charge one month after only being 2 days late on payment.
Sara V | Overall ExperienceI appreciate the excellent customer service received when renting the storage and moving out. I was given a Uhaul truck that the air didn't work and it was hot. They should reduce the rental fee.
Karen C | Overall ExperienceTook 45 minutes to check out a truck I already had reserved. Storage locker was not ready (still locked) when I arrived, despite a 1 hr heads up. GM didn’t cancel my contract, charged extra month.
john f | Overall ExperienceMiss Akina is the best worker in this establishment understanding the needs of her clients. Watching her manage her clients was a pleasure no matter what their station in life was she treated them we
GIBSON H | First ImpressionsI was told in Tampa that my unit would hold a king size bed then got there in DC and it was way to small then they said they were sold out then last minute found 1. lost my payment as well. 📱 calls!!
Adam F | Overall ExperienceSmooth and easy. Friendly customer service.
Evelyn B | First ImpressionsI didn’t have the most favorable experience with uhaul considering staff did not make record of my move out day which led to being charged an extra months worth of rent.
Tyler L | Overall ExperienceNo complaints. Thanks
robert h | Overall ExperienceFound 3 rats in my things: 2 when opening Uhaul, another at my new, clean place. I had total disgust & fear, & some of my things have rodent feces (I have proof). The facility personnel were unhelpful
Malena A | Overall ExperienceWill definitely use this facility again. 👍🏾
Vernon S | Overall ExperienceThe new management force me out due to my dirt bikes after I told them that I took the gas out both of my bikes she's than told me that I will be getting an eviction so I decided to close out my acco
stephanie b | Overall ExperienceFacility was secure however it had a severe rodent problem & my goods were damaged with mice droppings and urination. 50% of unit floor was covered with droppings upon move-out. Staff wasn't helpful.
Aleseia S | Overall ExperienceThere are two young women who seem to be inconvenienced by needing to perform their jobs. The staff would benefit from a training.
Kathleen S | Overall ExperienceThis facility is infested with rodents. A lit of my belongings had mouse droppings and urine on them. As I removed items and took home mouse droppings fell out.
tonya p | Overall ExperienceThe staff was very friendly.
DAVENE B | Overall ExperienceOutstanding staffs, very courteous and professional. Good Job!
Joseph G | Overall ExperienceAll good. Nice and clean and secure facility
Sean M | First ImpressionsPoor service>
SAMPSON B | Overall ExperienceMade moving easier
Ellen D | Overall ExperienceSimply excellent. The front desk customer care agents are courteous and very professional, especially the young lady (can't remember of her name)... (landmarks: she has a tattoo around her neck).
Joseph G | First ImpressionsExcellent customer service
KRISTIN C | Overall ExperienceThe staff were very helpful but there seems to be an issue with running the ubox program: my movers had to wait for 2 hours to get the ubox loaded yesterday.
funda y | Overall ExperienceThe customer service representative was very detailed and hands on, I was in and out in about 15mins. The other staff members greeted and helped as well.
Alonzo H | First ImpressionsNikita at the front desk was so amazingly helpful.
Francesca V | First Impressionsgreat service from everyone on staff. WOW!
bianca C | Overall ExperienceEquipment should not be stored in the loading dock area. It is incredibly frustrating to find half of the spots filled by trailers and not have access loading dock. Need more carts. $ way too high.
CHRISTOPHER T | Overall ExperienceWas satisfied with my storage time at this facility.
ARA J | Overall ExperienceProfessional and caring loved my associate experience!!!!!!!!!!
CLINTRECE S | First ImpressionsMy unit did not have a mouse trap and there was mouse poop in all of my stuff and holes in my clothes and I had to get rid of everything
allison f | Overall ExperienceCapable Staff, Facilities maintained, Slow Elevator.
PAUL L | Overall ExperienceNone
Cecilia D | Overall ExperienceI had my UBox delivered from this location. No issues for me.
Kyle B | Overall ExperienceTerrific staff and service
Arvind B | First ImpressionsTerrific crew of people and nice and easy to work with.
Arvind B | Overall ExperienceThank you for a short storage option.
Carol H | Overall ExperienceI was not informed the requirements to drive the u box around like, the size of the car has to match the weight of the box, the car has to have a plug for the turning signal lights and more
Ismaelia D | Overall ExperienceThe staff was very helpful in checking the truck out and checking it in. The U box was ready as requested and I have already recommended U Haul and the U box to family and friends.
Keith R | Overall ExperienceThe best customer service I had the entire move. We went through a bunch of obstacles to get our truck and trailer and then to find somewhere to get storage and drop off. Aquina was wonderful
Samantha M | First Impressions. Not only that I was delayed by an hour and 45 minutes until the staff was able to locate a car, the agent straight out lied to me about the storage space and all my belongings still in the car
Ramy S | First ImpressionsNeed new manager. need diversity in the staff. Communication and customer service need improvement
Felicia G | Overall ExperienceExcellent customer service.
KRISTIN C | First ImpressionsThe team of U-Haul and MovingHelp.com (Cadillac Movers) was great. We never had to even go to U-Haul! The movers did it all. Picked up the U-Box, loaded it, stored it at U-Haul, brought it to us wh
John E | Overall ExperienceStaff here is excellent! Always very efficient and nice! The only issue I had with this facility...... the elevator was broken a lot. VERY inconvenient, since I was on the 3rd flier.
Jane L | Overall ExperienceGreat service and very professional
Kevin J | First ImpressionsThis U Haul was recommended once I advised the agent of my storage needs and 24 hours entry usage.
LENA G | Overall ExperienceI don't have no comment
Sheila M | Overall ExperienceStaff and management are wonderful!
Jason S | Overall ExperienceMy family really need the support. However the cost was great
James J | Overall ExperienceThe staff at the 1501 South Capital location could truly teach what good customer service looks like. Each encounterl always made what could have been a stressful situation calming. Kudos to the team!
RITA G | Overall ExperienceThe front desk staff need to seriously improve their customer service skills. Very smart-mouthed and rude!
Tina J | Overall ExperienceOur storage room was infested with Rats, which ate my furniture and defecated all over our belonging. Staff were not sympathetic or helpful and simply gave us contact information for insurance.
TYLER S | Overall ExperienceI had an overall good experience. It was very clean and I felt very safe during my visits.
renetta s | Overall ExperienceExcellent
Alejandro G | First ImpressionsThe staff was friendly and helpful in selecting the right size storage unit for me.
Christopher H | First ImpressionsVery friendly and accommodating staff despite our miscalculation of how large of a storage room we needed
caitlin c | First ImpressionsEasy to access
Rachel D | Overall ExperienceI literally was amazed at how easy Uhaul made my move from beginning to end and the free month of storage was extremely helpful to me while I found a place to move to. Movers were great too!
tom v | Overall ExperienceGreat service
raudel l | Overall ExperienceNakita, Erica and the young man who assisted me with putting my purchases in the car could honestly teach customer service. They made what could have been a bad experience, a seamless process.
RITA G | ReservationGood as always.
annie p | ReservationThe two guys working in the garage on 11/19 were truly wonderful and extremely helpful while we were moving stuff into our storage unit. I didn't catch their names, but they are star employees!
Grace E | ReservationThe only reason I left Cubesmark was cheaper and more space.
Darryl W | Overall ExperienceThe movers did not park the box in between the permit signs, so it got parked in and we couldn't unload it without having to manually shift it with 8+ people. It was EXTREMELY inconvenient
Anne C | Overall Experienceall has been well since being there. since my stroke (10-10-17) not driving and living in dc, I need to put that money thank you back in my pocket preciate all ya dun fo me.
DWANE B | Overall ExperienceStaff was very friendly and prompt.
January L | ReservationEveryone on staff has been great to work with! Thanks for all your help in getting us set up with our unit.
heather p | ReservationThere was a shortage in carts and the use of the other elevator was out of service for some time. The bathroom had a shortage of paper towel as well. The rent rate kept going up and I dont know why.
steven s | Overall ExperienceThere was a dead rodent under my things, that started to decay. It left my things with a horrible scent.
ELISE P | Overall ExperienceStaff was extremely helpful and understanding when I couldn't get into my U-Box because I had the wrong key for the lock. They helped me get a locksmith and were very kind during my long wait.
Victoria B | Overall ExperienceCrystal was incredible - she alone at the front and was able to multitask & address her customers' needs with savvy & kindness. Was impressed with her and the rest of the U-Haul team. Problem-solvers!
Elizabeth D | ReservationThe hours could be extended on the weekends
ADRIAN W | Overall ExperienceUhaul hooked me up with some movers while I was on the phone with them. The mover i received was extremely unprofessional (3M Movers) and sent me profane harassing text messages.
SANDRA G | Overall ExperienceThanks for a great experience with you all looking forward to using it again if I have to
maurice r | Overall ExperienceStaff were friendly and helpful, but clearly exhausted and overwhelmed. UBox was not at all prepared when I arrived and then initially hitched to the wrong type of vehicle.
Elizabeth Z | Overall ExperienceManage and staff excellent customer service
Leona P | Overall Experiencenone
peggy n | Overall ExperienceThe staff was friendly, helpful, and efficient. I would recommend this UHaul Moving & Storage facility to anyone!
PATRICK K | Overall ExperienceMold and mildew were found on a number of my items which I had to dispose of. I also detected the odor of such on a number of other items which I attempted to clean and keep.
Cassandra B | Overall ExperienceReservation was at 10:00 am. My truck & boxes were not ready until 2:00 pm. I was given the wrong truck because my truck was given to someone else. One of the blinkers on the trailer didnt work.
katelyn c | Overall ExperienceBest Uhaul I have ever been to!
Vanessa W | Overall ExperiencePrices increased monthly due to "new paint" and "storage improvements." My things were covered in mouse poop after a week.
Rachel M | Overall ExperienceYour company is excellent that my first time using u haul storage
Laura R | Overall ExperienceEverything you need! The cost is starting to creep up
JOSE G | Overall ExperienceStop parking your trucks at the loading dock. Leave the loading dock available for your storage customers. Moving in and out was a major pain as almost every spot was taken by unrented uhaul trucks.
Daniel B | Overall ExperienceThe ladders were broken and extremely difficult to move around. Besides that we were happy with our storage unit.
WILLIAM F | Overall ExperienceI really felt comfortable with my furniture being at this location and the Staff is Awesome!!!
Demaris A | Overall ExperienceI felt that staff thought I was a nuisance to them. Bathrooms were out of order. Hours posted on the website are different than the actual hours. There were not enough utility carts.
Jennifer P | Overall ExperienceLayers of dust, grime on bathroom Well lit, but not secure. Garage door broken, simply covered via boxes I walked through, staff member (1) talked down to me for saying "I don't understand". Abysmal
Ronald G | Overall ExperienceThe absolute worst customer experience of my life. I received no help, nothing was delivered on time, no agreements were upheld, and I this experience has ensured I will never use Uhaul again.
nathaniel m | Overall ExperienceHard to find a place to park and not very easy to navigate around. Staff not too helpful.
James H | Overall ExperienceThis is an excellent property, well maintained and the staff is very helpful with the exception of 1 person on the property at 7:30pm Aug. 11th wearing a black shirt, very rude and intimidating.
WARREN D | Overall ExperienceOMG 😮 MICE dropping...
sarita m | Overall ExperienceOur box was not ready on time, and we almost had to reschedule with the moving company to come back the next day.
john J | Overall ExperienceThe customer service rep (Andrea) was extremely pleasant and helpful. When I received my confirmation on the storage unit, the date was wrong. When I called back, another woman hung up on me and date
Nancy H | ReservationGood facility
grover t | Overall ExperienceThank you!
Ebony K | Overall ExperienceRestroom in storage area out of service. I tried to inquire about it with the girls there, they just waved me on to the front. Didn't get out of their seats. Their door locked. Long hot walk in July.
frances h | Overall ExperienceCharging additional monthly fees for 24-hour access is a scam. As, the facility is built to accommodate this service, it should be a basic inclusive ammenity. External security is questionable.
Jason M | Overall ExperienceStaff was extremely unhelpful and did everything possible to circumvent trying to solve issues that customers brought to their attention. Front desk staff was rude and apathetic.
Darcha E | Overall ExperienceWas forced into this unit because truck rental agent lied about unit being avaliable. Was supposed to get month of free storage and didn't. Sketchy part of town and incredibly unhelpful staff
Bentley H | Overall ExperienceNo issues.
Jordan M | Overall ExperienceMy moving experience to D.C. started as a nightmare. Even my UHAUL experience started as sub-par... enter Dawn. SHE WAS AMAZING. Returned my calls. Helped me to locate my U-box and got me movers. Thx!
Aiyana B | Overall Experiencetaking out the system my monies went to someone unit walk to unit changes made, manager that handled it gave me my receipt cross my due date 6/6 said she was giving me until 8/6 I'm in pre-auction
Leona P | Overall ExperienceConvenient
Timothy K | Overall ExperienceThey tried charging me extra charges, I set up auto pay and it didn’t take off which caused me to get a late fee, and they didn’t even give me a notice or anything. People NEVER answer the phone line.
danyell o | Overall ExperienceEverything about my experience with Uhaul in this move was terrible. I understand that mistakes happen, but there were mistakes at every step of this process, it was miserable and exhausting.
Ashley S | Overall ExperienceThe person at the register when I closed my account on 5/12/18 afternoon was excellent. She expedited me through the process.
TANYA R | Overall ExperienceAlthough I never seen any mice, after cleaning out my unit as well as going through boxes and my belongings, there were mice droppings all throughout my stuff. Still sterilizing everything.
alexis a | Overall ExperiencePersonals were very unfriendly.
Basilio G | Overall Experience