Customer Reviews for U-Haul Moving & Storage at Rufe Snow

Rating:

5.0

The people here are friendly and very helpful.

Rating:

5.0

Incredibly nice people at this location. Check in and out was very easy.

Rating:

5.0

Ms. Green at the front is very helpful and does an amazing job she was super helpful with the whole process and had answers for all my difficult questions, hope her much success.

Rating:

5.0

I would really like to thank them for just being so helpful it was a really tough time for me my mom died and all my stuff needed to be moved quick last minute with little funds until I received my check. I tell you I serve a mighty God and he placed Angels where you need them most. Glory to the most high king and uhaul for making it worry free. I'm grateful.

Rating:

5.0

The customer service I received was exceptional. I had a great experience and I would recommend this location to anyone!

Rating:

5.0

Thanks

Rating:

5.0

Personnel were very friendly and helpful.

Rating:

5.0

Clean truck and storage. Great customer service

Rating:

5.0

Staff was very nice, polite, & helpful.

Rating:

2.0

I was told that my charges for the rental including supplies that I purchased were one price and was charged two different amounts on my debit card. When I called to inquire about the charges after they were no longer pending on my account, Kaia told me that the charges were correct before I was able to explain why they were not right. I feel like I was misinformed. Lack of professionalism. I won’t dispute the charges but recommend better training on her end. Simple breakdown

Rating:

5.0

Staff was great too.

Rating:

5.0

Thank you guys very much I all the end . I was so grateful to you all the entire staff is amazing . If I ever need a unit I will be back and also recommend you all thanks for everything

Rating:

5.0

I think I left my wallet in the truck I returned tonight. I need to look inside the truck tomorrow morning.

Rating:

5.0

Audrinanna Green was very pleasant, helpful and knew her job well.

Rating:

5.0

The clerk was super nice and sweet and very professional.

Rating:

2.0

The staff was great…leadership not so much. Had a horrible time checking in…unit size reserved not available. Access removed twice. Multiple failure to pay letters/emails sent even though I had documention that nothing was owed. Could never get in touch w/manager. He’d never work for me.

Rating:

4.0

They were always helpful n friendly. Thank you for watching my stuff 10+ years...

Rating:

5.0

Kayla was amazing

Rating:

5.0

Phillip W. Was really awesome and great guy. Super friendly, nice, and helpful. Definitely deserves a raise for recognition of his hard work, honesty, and upmost customer service. Thanks for making our move seamless.

Rating:

3.0

I put the key in Lock BOX #1 outside. I thought the Employee told me to put ot there instead of the Key Drop in door.

Rating:

4.0

Didn't care for the space between the the rows of units on either side of the drive areas and the uneven road other than that it was a great deal. The free lock was a plus and needed at the time of unloading after traveling.

Rating:

5.0

Make sure cab of truck and bed is clean.

Rating:

5.0

I only had to deal with the staff a few times but each time, everyone was very friendly and helpful. The facility was very clean as well. If I ever need a storage unit again, I will come back to this location.

Rating:

5.0

Courteous, competent, professional, friendly service.

Rating:

2.0

I'd reserved a truck, dolly, and furniture pads over a month in advance, and when I went to pick it up, they only had the truck. I had to call around to other locations to find a dolly and still didn't get one. Very disappointed in Uhaul.

Rating:

5.0

Everyone was eager to help that things went efficiently excellent...

Rating:

1.0

They locked me out when I had 24 hrs access claiming I was living on property which I wasn't but during the extreme heat of 110' degrees days I would stay at my unit longer in daytime!! And used extension cord to plug up fans and sat there sometimes but was not living there!! So I just left!!

Rating:

5.0

Van was ready and the y were very accommodating.

Rating:

5.0

Fast friendly service

Rating:

5.0

Staff was friendly and helpful.

Rating:

5.0

I wanted to give Kaia (I hope that's the right spelling) a shoutout. I had rented a unit online at the Haltom City location. When I arrived, I realized it would not work for what I needed to store. The team member at that site reached out to this location and worked on getting everything transferred over while I headed to the new location. Time was of the essence as I had a large toolbox, loaded up on a tow truck, and had to pay for time in transit. Once I arrived, she was so friendly and informative. She had everything ready so all we had to do was pull in and unload. Her friendliness and patience were greatly appreciated during a stressful time!

Rating:

2.0

The U-Haul had several engine warning lights on. The location opened late, and didn’t open until 9:45 (my reservation was for 9 am, and we had to wait outside for the location to open). I lost almost an hour of my reservation and my service window with the movers. The location was very chaotic and disorganized. I would not use again.

Rating:

5.0

This location has been the best one we’ve had.

Rating:

5.0

Front desk lady was very helpful and efficient

Rating:

5.0

Smooth and easy rental experience at this location. Greg is very helpful and courteous. Will recommend this location to friends.

Rating:

5.0

The new staff at Browning we're great!

Rating:

5.0

Good God given people! Very clean facility and just down to earth people. Michigan

Rating:

5.0

I left late last night not sure if we have after hour access it shouldn't happen again. In coming through right now in 1 min thanks Terry

Rating:

5.0

Front desk customer service was supreme,, very knowledgeable, helpful and great personality!!!

Rating:

5.0

Nothing

Rating:

4.0

The temperature inside the storage was a little hot.

Rating:

3.0

They rented me a truck with a broken seat for the driver. The seat is completely smashed over to the side so that the seat is slightly tilted, and the cushioning on the left-hand side is almost nonexistent. It should not have been rented to me. I was in a position where I didn’t have the ability to refuse the truck. I was not pleased.

Rating:

3.0

Not make it seem like someone is going to pay something and then when bring back the truck then you surprise someone with big prices

Rating:

5.0

The customer service at the desk was impeccable and very knowledgeable and it was fast and easy. Thank You!

Rating:

5.0

I would say that you should have a bigger parking lot for your vehicles. I didn’t have trouble parking a fifteen foot truck but Simone else could. Also the check in procedure needs to be made more simple. All the checks and balances need to be already have been made before someone goes to pick up an asset. Customer service was amazing though and made me want to work for the company.

Rating:

3.0

More parking available. It was tight due to other drop offs. There were only 4-5 spots and three were filled with instructions not to block exits/entrances etc. kinda hard with a large vehicle?

Rating:

2.0

They don’t open on time. I had a deadline to meet and starting off late was very unprofessional

Rating:

1.0

Make sure the truck is available when it is scheduled or at least call ahead when you know it will be available later than the agreed time. Also if it is available later than the agreed upon time make sure you have the dollys that were also reserved for that. They literally gave my dollys to the truck that picked up right before me which was again, later than my agreed upon time and in doing so had no dollys for me. So I had to do the entire move without the dollys because the only recommendation I was given is I can drive their uhaul (at my expense) to another location to purchase a dolly because none at said location were available for rent. Miserable time, the only star that is given, is the truck was clean.

Rating:

5.0

Everything was great! No issues

Rating:

2.0

Reserved a cargo van only to be told at pick-up that I could not rent it because I did not have a Texas license. Nowhere in the online system did it mention this, nor did it stop me from completing the online check-in process. Had to rent a larger truck, resulting in a higher mileage charge.

Rating:

4.0

Perhaps ask what is being move, household, appliances, or piano. Then recommend equipment, thanks.

Rating:

3.0

Truck was filthy, smelled like smoke, water was leaking from the engine, the ramp was stuck and needed 2 people to pull it out.

Rating:

4.0

Braces on wall reduced space and 9x9x9 is not accurate.

Rating:

2.0

THE WORSE PLACE I HAVE EVEN BEEN HORRIBLE CUSTOMER SERVICE VERY RUDE FRONT LADY NO CUSTOMER SERVICE AT ALL I WILL NEVER BE BACK OR WILL NEVER RECCOMEND THIS PLACE TO NOONE .. RACIST FRONT DESK CLERK AND NASTY ATTITUDE NOT HELPFUL AT ALL SHE TOLD ME AHE WOULD KICK ME OUT BECAUSE AHE WAS ALREADY CLOSED AND SHE NEEDED TO COUNT HER MONEY WHILE I WAS WAITING TO GET A RECEIPTS FOR MAKING A PAYMENT AND YET SHE THRU THE PAPER AT ME AND TOLD ME GET OUT NOW...VERY UNPROFESSIONAL. TRUST ME.NEVER EVER WILL.I BE BACK.. I KEEP GETTING PHONE CALLS AND EMAILS THAT I WAS LATE PAYING RENT BUT SHE NEVER EVER GAVE ME A MOVE OUT PAPERWORK OR A RECEIPT... UNTIL MANAGER CALL TO SEE IF I HAD MOVE OUT 3 WEEKS LATER ...

Rating:

5.0

The store at 8221 Blvd 26 Richland Hills Didn't have the truck we reserved and didn't really seem to care. Luckily the store at 6550 Browning Dr came through with a truck and was also very friendly and helpful. Will gladly use this location again.

Rating:

3.0

N/a

Rating:

2.0

Emails went unanswered. Phone calls were not returned. Service was subpar when finally caught someone in office (during office hours the office was unattended for more than 20 minutes).

Rating:

5.0

Super friendly staff and informative. Easy access. Easy pay online, too. Glad we used them.

Rating:

5.0

I had rat poop on my furniture and damage my dresser and bed Frame

Rating:

1.0

Horrible my account is set on automatic pay and they still locked me out my storage that was paid for already. I lost so much money trying to move by being locked out it’s cost me double because of your mistake I will and would never use uhual again and I will for sure let everyone know not to do it I have statements and receipts and pictures there will be no lies told. Then you guys are still charging me and after I requested a move out and still being charged! Uhual is a joke!

Rating:

5.0

N/A

Rating:

5.0

Your call center representative that took my call referee me to this location & she was absolutely AMAZING!

Rating:

5.0

I’ve never had anything but superior service from u- haul all around. Very professional staff , best storage ever.

Rating:

2.0

My reservation was set to pick up the truck at 9am. When I arrived at the site no one was there. I had to call around until I found someone at an alternate location to come and open the store. My move was delayed an hour due to this lack of professionalism and communication. I will never rent from this location again.

Rating:

3.0

My fuel gauge was 3/8 full at time of checking out, and when I returned it just a little over 3/8 full but was charged a $90 fee for fuel replacement. I need to be refunded for this but haven't heard from anyone.

Rating:

1.0

The dolly I ordered was not included with the truck. Made my move a much bigger hassle than it needed to be, and I still had to pay for the dolly that I never received. Very disappointing.

Rating:

5.0

She was amazing and super helpful. I’m glad we chose this location.

Rating:

5.0

I am very blessed to have Ms. Diana and maybe Ms. Betty “ at this facility they were so good to me and they were always their when I had questions about things. Keep up the great work lady’s I’ll see y’all soon.

Rating:

5.0

The management was always kind and caring. Any question or concern I had was addressed immediately. I had been there approximately 6 years and never had an issue. The facility was very clean with easy access. They were very good to me and I appreciate everything that was done for me!

Rating:

4.0

Only problem was previous weekend when trying to clean out unit and gate was not working with my card.

Rating:

4.0

Supervisor that didn’t work at that location was very helpful. All staff members were extremely nice.

Rating:

5.0

The man was great.

Rating:

4.0

Was told a lock would be in unit. It was not there. Was able to use my own.

Rating:

5.0

It was hard to after hours check in but I was not charged the $20 fee. Thank you

Rating:

4.0

My only complaint was that I was told there would be a lock on my unit when I arrived and there was not.

Rating:

5.0

Felt guilty on how I left. My ride to take the last load was a no show. I did not learn of this for 2 days. My experiences with U-Haul was always excellent. I was there for many years without a problem. Kathy was very helpful when my gate card quit working. In fact, it worked out better! Instead of replacing the card, I got a code to punch. Much more convenient. I do miss North Richland Hills.

Rating:

5.0

These ladies are fantastic! Always helpful, cheerful, making customers feel like coming back -- time and again -- simply from knowing we'll be welcomed by their great company! Hope they never leave U-Haul, as they are a treasure for your guests! Don't know what they get paid, but they definitely deserve a raise in my book! Thank you for your service ladies!

Rating:

5.0

The ladies who work in the office were very Helpful and very pleasant.

Rating:

5.0

Nothing it was all good. Diana, the manager is a character! Behind that hard exterior she's a sweet, friendly person who knows and enjoys interacting with people.

Rating:

4.0

Phone app fails to see my location even after following the help. The needs to be an easier way to continue with checkin and checkout than freezing at this point.

Rating:

1.0

I was randomly charged 230 dollars

Rating:

5.0

Diana Helms has been so amazing! I had my stuff in storage for 3 years and she worked on with me every step of the way to make sure my stuff was secure. I was finally able to come by and close out my units and she has just been so helpful. The customer service is impeccable!

Rating:

1.0

I was very disappointed and sicken to my stomach, the truck inside and cab was dirty and nasty, dog hair everywhere, handle fir window was missing, looks like the inside has not been wiped down in months. I had no other choice because I couldn’t get another truck until 5 p.m and I needed one before noon.

Rating:

1.0

I found several decapitated raccoon heads in my belongings, as well as what appeared to be a pentagram or some sort of pagan symbol drawn in that same raccoon blood. Very disturbing. I would use the UHaul in the future however.

Rating:

5.0

Diana was incredibly kind and helpful! We would most definitely recommend!

Rating:

5.0

The ladies in the front office were amazing..

Rating:

5.0

The manager was very helpful and so was her assistant. Great experience with the pick-up process. Thank you!

Rating:

4.0

I don't use storage often however I have had other storage experiences. . . This facility is a bit dated but the staff there keep it relatively clean and maintained. All staff is friendly and courteous. When it's time for storage again this U-Haul storage will be the first place I check. Thanks

Rating:

5.0

The staff is so friendly and extremely knowledgeable. Very pleasant to deal with and easy to get our space.

Rating:

5.0

This facility will be my first stop if I ever need extended storage again. The staff was very friendly and delightful to talk with. Given the location of this facility to all the new construction happening around the rail line in North Richland Hills; this place very easily could have had a rodent and pest problem, but it doesn't. I left my stuff in their care for over a year without ever checking on it; everything was safe, secure, and unharmed.

Rating:

5.0

Please include mandatory fees in the base charge for the rental.

Rating:

5.0

The gentleman that worked there was very kind and helpful

Rating:

4.0

The service was the best I've experienced thus far using a self storage facility. Chelsea was awesome from start to finish. I would highly recommend her service and this location because of the level of professionalism and sense of urgency Chelsea has display, can't get any better at those other self storages. Customer service that exceeds your expectations is what keeps us coming back again and again...

Rating:

5.0

Reliable business, convenient and easy

Rating:

5.0

Thank you to Mrs. Diana for being so kind and helpful.

Rating:

5.0

They were great, I’d use them again 😃

Rating:

5.0

Diane helped us with 3 storage units after the initial booking was not secured.

Rating:

5.0

I love y'alls service and enjoy renting from y'all

Rating:

4.0

Very nice

Rating:

5.0

It was a pleasure to deal with Diana. Especially after the snow storm and the extension of our rental agreement.

Rating:

4.0

Within the last 2 years this facility has really grown for the better before that it had some real problems. Diana and her crew are a pleasure to work with.

Rating:

5.0

Overall great experience

Rating:

5.0

Wonderful experience!

Rating:

3.0

Very friendly staff. They did not have the large size I wanted, but put me on a waiting list.

Rating:

5.0

The office manager, Diana Helms made this quick and effort in the best ways. I’ll be back again.

Rating:

5.0

The manager and staff are exceptionally nice and professional

Rating:

5.0

Gabe was great to work with. I had picked a unit from online that did not meet my needs. He was able to show me another option and made the change very easily. He went above and beyond my expectations. I really appreciated the help.

Rating:

4.0

Gabe was very nice and helpful and so was Diana! The process of purchasing a unit went very quickly and she was very detailed.

Rating:

5.0

Diana is a great person with superb customer service!

Rating:

5.0

Diana was so awesome !!! Really great employee you have there

Rating:

5.0

Great place to keep your stuff stored

Rating:

4.0

Very well managed and maintained.

Rating:

5.0

I rented a unit for over 6 years at this location. Not once did I ever find any rodents or out of the roaches in my stuff. Everything was always well kept, even after not visiting my belongings for over 6 months. People I know at other locations, have found their belongings ripped bt rodents and even found excrement. I recommend this specific location to everyone!

Rating:

5.0

Dee is a very loving and caring lady. Many blessings to her.

Rating:

5.0

All good.

Rating:

5.0

I stored things in two different units over eight years. My things have not deteriorated at all, and what a relief that was.

Rating:

5.0

Gabe was professional, informative and courteous. Asset to your company.

Rating:

5.0

I absolutely love this location. I have rented a storage there before and the staff has always been great. The site is always well lit and clean. I would definitely recommend them to anyone.

Rating:

5.0

Very good service

Rating:

5.0

A great experience

Rating:

5.0

Only problem was when we arrived they had gone to lunch and we had to find something to do with a loaded car for over half hour. Wish someone had said this could happen in one of my calls!

Rating:

1.0

Young Hispanic male was very when I asked for a refund of my credit balance that I paid for ahead I will never return to this storage for service again he should be terminated on the spot

Rating:

5.0

good price, accessible 7 days a week, nice employs, thanks for everything

Rating:

5.0

My stuff was dry and there were no bugs or anything in it. Was pleased.

Rating:

5.0

Joy was a very nice and kind person. I loved her additude. All employees were awesome when we spoke. I will be coming back soon.

Rating:

4.0

Nice and clean and staff very helpful

Rating:

5.0

Worked great for us!

Rating:

5.0

Very helpful,very courteous

Rating:

4.0

Great place to do business with !

Rating:

5.0

I have used this U-Haul location several times because of the friendly staff and how clean the storage units (and surrounding area) are. Thanks again!

Rating:

5.0

Good place, quick service, and the lady at the front was awesome!! She was very helpful throughout, she was busy and never skipped a beat with a smile!! Definitely would recommend!

Rating:

5.0

Exceptional service...Thank you Lee

Rating:

5.0

The staff was incredible and easy to work with. The place is great and affordable. I definitely recommend this place!!!!

Rating:

1.0

I payed for 24 hour access and most of the time I had a u-haul truck parked in front so I couldn’t gain access! Asked manager about it and he said he couldn’t do anything about it! Poor Management!

Rating:

5.0

Jordan and Gabe were amazing! The day we moved into the storage unit- Jordan brought water for us and our helpers- An unexpected and gracious gesture. Thank you!!

Rating:

5.0

Joy a delight to work with. Location very convenient.

Rating:

5.0

The manager was exceptionally helpful and nice. Everything was extra clean.

Rating:

5.0

The Manager who assisted us was fantastic. She was friendly, professional and went out of her way to make sure it was a smooth process.

Rating:

5.0

If I ever have to use a storage company again it will be U-Haul on roof snow personnel were outstanding security excellent and very very clean it was a joy storing my household goods there.

Rating:

5.0

Excellent

Rating:

5.0

The on site manager was very helpful.

Rating:

5.0

I have used U-Haul for all my moves and storage since 2000 - it's always a good experience and always satisfied.

Rating:

4.0

Turning the truck in was disappointing. When I turned the truck in with more gas than what it had when I picked it up, I was told I picked it up full. Good thing I had my paper work showing otherwise

Rating:

5.0

Very helpful and worked with me and I appreciate it. If I ever need storage or friends or family needs storage I will definitely send them to this location

Rating:

5.0

The people working at this particular U Haul facility make the place worth renting a spot. They are very helpful, friendly and professional. In addition to the great staff, I got an excellent price.

Rating:

5.0

Very nice people at the office.

Rating:

5.0

Joy is a personable and very helpful.

Rating:

5.0

Great place. Very happy with my choice. Joy is awesome!

Rating:

5.0

Great job

Rating:

5.0

Joy and Joe are really great ambassadors for U-Haul!

Rating:

5.0

During my storage here, I had a great experience. I was always notified of everything related to my account. The staff is always available and helpful. Always have a great attitude ! Store here y’all!

Rating:

5.0

Joy was so helpful and very nice to talk you. She Cares about the people and will tell my friends and family about her.

Rating:

5.0

The manager is very helpful and works really hard.

Rating:

5.0

The manager was very helpful. She got back with me in a timely manner. I would highly recommend this U-Haul. Penny

Rating:

5.0

Best U haul facility ever..Great customer service! I highly recommend this location(Browning Street) in N R H, TX

Rating:

5.0

Previous manager, Ken/Keith??, made an error and was supposed to refund $15 & never did. Never returned calls, just horrible but since Joy has been there, it’s a 5 Star vs. 2 star rating hands down!

Rating:

5.0

Everyone at the facility was professional, helpful, courteous, and always smiling. Thank you all for giving us beyond above top notch service!

Rating:

5.0

Your Facility is very clean & well Managed, The Manager Joy is very professional & always gave excellent customer service. I would highly recommend this Storage Facility as the best.

Rating:

5.0

Joy was awesome and very easy to talk to and if any problems arose she was very helpful and got it figured out right away ! So THANK YOU JOY for a great storage experience !! Keep up the good job .

Rating:

5.0

Professional business and friendly service technicians!

Rating:

5.0

Great service, great staff. Enjoyed it. NO STRESS!

Rating:

4.0

The facility & staff are great. The only negative is the policy not to pro-rate the final month. I left with 10 days remaining (and prepaid), but didn't receive any kind of credit or refund.

Rating:

5.0

No complaints

Rating:

5.0

The location was very convenient for me and the staffs were friendly either.

Rating:

5.0

Staff was wonderful!

Rating:

5.0

Fantastic help