Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great except returning the trailer, we had a difficult time maneuvering a 12 ft trailer into a small parking spot…more space to turn around would have been helpful!
andrea Strathmeyer
Rating:
5.0
Clean facility and friendly and professional staff. Dante was great, he was a pleasure to do business with. If and when I need to rent again it'll be from this store and with Dante.
Thomas Leger
Rating:
5.0
Excellent customer service!
William Belisle
Rating:
5.0
Amazing service and support when I had some mechanical failure with the trailer out of state. Very responsive!!
Shawn Winsor
Rating:
5.0
Van was not very clean. Steering wheel was grossly sticky, seats were dirty as well !
Staff was very professional, helpful and friendly !
Shirley Garrity
Rating:
5.0
Customer did not leave a comment.
stephen bukovsky
Rating:
5.0
Free coffee & donuts in office would b nice
Kevin Holman
Rating:
5.0
Super helpful staff, wonderful experience renting a storage unit. 10/10
Nicolas Larkin
|
Overall Experience
Rating:
5.0
Customer service was great the manager on duty on Sunday was excellent and thorough and he made sure that I understood the whole process great value for me as a customer at this location! The manager was the best part of my whole experience
Taylor Ritter
Rating:
5.0
The staff person was very pleasant also. Stay the way you are. We are very satisfied.
debra beando
Rating:
4.0
Not much space to back in and hook up the trailer
Andrew Elliott
Rating:
5.0
Awesome staff here! Great service and assistance! Only criticism is that the Ram tall van I rented doesn’t have enough leg or seat travel to accommodate a six foot passenger that wants to nap! Was uncomfortable for my son for 14 hour round trip! Hah!! But, the truck and folks at this UHaul location were Awesome!!👍👍
Thomas Castell
Rating:
4.0
If you think that /scolding/ people who have just been moving heavy furniture for not folding your blankets to your exact specifications is going to get you anything besides very angry and frustrated customers, you are mistaken. In general this is an excellent location and overall our experiences there are very good but heaven help me, don't scold or condecend. That was enough to send us elsewhere next time.
Keridwen Luis
Rating:
5.0
Customer did not leave a comment.
MARIE FLANDERS
Rating:
5.0
Always a pleasure doing business with Uhaul. Heidi had everything we needed. She's a fantastic employee.
Ellen Rhode
Rating:
5.0
Customer did not leave a comment.
Sarah Rahaim
|
Overall Experience
Rating:
1.0
Pathetic customer service and extra charges that were at fraudulent levels
Todd Hackenson
Rating:
4.0
Customer did not leave a comment.
Darith Launh
|
Overall Experience
Rating:
5.0
Dante was great to work with. If it wasn’t for him, I would have gone with a different company. The two people I spoke with on the phone for scheduling and customer service were useless.
Deborah McCourt
Rating:
5.0
I appreciate the gate and security, especially since there is a U-Haul across town that has no gate or security setup. The unit was easily accessible and it was a very smooth process renting, then moving into the unit. Great value for the 5x10 unit
John Irvine
|
Online Move In
Rating:
5.0
i had a really great experience, thank you
MARTIN BECKER
Rating:
4.0
Customer did not leave a comment.
Deborah Ellis
Rating:
5.0
Customer did not leave a comment.
Timothee Christo
Rating:
5.0
Customer did not leave a comment.
MICHAEL WANYO
|
Overall Experience
Rating:
5.0
Nothing. Staff was amazing at pick up.
Amy Tomaso
Rating:
5.0
There long enough to see 3 different managers! All were excellent. Any concerns were addressed quickly. Generous access hours! Suggest only that long term renters be advised to cover there storage items with tarp since over time, enough airborne dust and dirt makes it's way into unit.
Donald Crossman
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARTON STEPHENSON
Rating:
5.0
I had a very good experience with this UHaul branch. Good customer service, no issues, everything went smoothly.
Joseph Harrington
Rating:
5.0
Customer did not leave a comment.
Gabriel Alvarez
|
Overall Experience
Rating:
5.0
I was very pleased with my storage unit, except for the mice I had mice, droppings, and seeds, and stuff all in my my things
ROBIN QUIGLEY
|
Overall Experience
Rating:
5.0
Both locations were great. The guys at both places were more than helpful.
Danny Omalley
Rating:
5.0
Customer did not leave a comment.
Erick Heredia
Rating:
5.0
Everyone was great.
Tanya Felchlin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tanya Felchlin
Rating:
5.0
Filled the tank before returned to match what it was in the tank when I picked it up. Seemed to be pretty close. Drove 110 miles pumped 11 gallons. But was charged for more gas.
david macone
Rating:
3.0
Customer did not leave a comment.
Richard Centauro
Rating:
5.0
Customer did not leave a comment.
Jaccob Clifford
|
Overall Experience
Rating:
5.0
Excellent service. Top notch, great experience
John Armstrong
Rating:
5.0
Great experience, vehicle, and customer service
John Sheehan
Rating:
5.0
All good!
richard Lawrence
Rating:
5.0
Customer did not leave a comment.
Evan Lancey
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Porter
Rating:
5.0
Customer did not leave a comment.
DIOMEDES ALMANZAR
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Diomedes Almanzar
Rating:
5.0
Customer did not leave a comment.
Jennifer RICKER
Rating:
5.0
Customer did not leave a comment.
JOSEPH MATHIEU
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
William Surette
Rating:
5.0
Friendly and courteous. No complaints or issues at all!!!
Garret Lewush
|
Overall Experience
Rating:
5.0
$1.09 per mile is pretty steep!
Michael Toohill
Rating:
5.0
Manager was extremely helpful and offered assistance when we explained our situation with the pickup location and he was unable to refund our cash deposit on the car dolly since they had not recorded it on our receipt. Much much much better service at this location.
Katie Calcari
Rating:
5.0
Customer did not leave a comment.
Amy Tendlebury
Rating:
5.0
The person working in the office building was very helpful.
Meghan Flynn
Rating:
5.0
Dante was fantastic.
Martin Becker
Rating:
5.0
Customer did not leave a comment.
Jeff Hall
Rating:
5.0
Customer did not leave a comment.
Jeff Hall
|
Overall Experience
Rating:
3.0
Polite people go tabooed to help in the best way only thing was a little tight getting the trailer but not bad
Henry Coutre
Rating:
5.0
Customer did not leave a comment.
Steven Osullivan
Rating:
5.0
Customer did not leave a comment.
edward mazzttei
Rating:
3.0
I was not happy that I had to go to this location after I had made my reservation at a closer location . App on arrival the original location was abandoned which caused my to have to pay more for mileage.
Nyomi hatch
Rating:
5.0
I did the pick up using the app before the store was open, it was a rather painful process to do at 6:30am. I was in no way informed a head of time (even talked on the phone with uhaul the night before to confirm the reservation and ask a few questions) that I'd need either additional documents or two contacts. I would have brought my passport and other info if I was told about it, instead I had to spend a half hour waking up family so they could answer a call from uhaul to be my contact. There should also be a way to add license photos and whatnot in the days prior to the reservation. I was late due to all the rigamarole I had to do in the parking lot.
Samuel Suarez-freidman
Rating:
5.0
Customer did not leave a comment.
Mark James
Rating:
1.0
The staff gave my reserved unit to someone else. He called to verify I still needed it because somebody else was asking for one that size. I told him on the phone yes I was depending on that unit and we were delayed driving from Florida to Massachusetts. I had another flat tire the next day which further delayed us but instead of calling again and talking to me in person after I expressly told him how important that reservation was. When I arrived yesterday he had given it to somebody else. So instead of a 10x25 ft unit I get a 5x5 ft unit. He further asked me to back up the trailer and move around some trucks because he wasn't prepared and then tried to have me wait until the next day to have the truck checked back in. After I loaded my stuff I asked him to please stay and complete the check in before he left. He was friendly in person but has really messed up my plans after he gave my reservation away.
JAMES HOLLIMAN
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Alexis Mottram
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daeil Kim
Rating:
5.0
Customer did not leave a comment.
Jeffery Slader
Rating:
5.0
Antoine is amazing! Always super helpful and wicked friendly
Nicolas Larkin
Rating:
5.0
this is the best uhaul location I have ever done business with - excellent customer service! They should be commended for providing such great customer support!
FREDERICK LORA
Rating:
3.0
it did cost me more since my original reservation was on the Ayer location which is around 10 miles each way when compared to the one assigned. thus I had to pay more for the same service
EURIPIDES GUILLEN GUILLEN
Rating:
5.0
none
Pierre Norgaisse
Rating:
5.0
Thanks to Dante for setting us up and getting us ready to tow!
Maxwell Smith
Rating:
5.0
Customer did not leave a comment.
lena ficco
Rating:
5.0
This was one of the smoothest transactions I have had with U Haul.
Dante Delvalie was friendly and helpful throughout the whole process. His customer service was the best. Will definitely do business at this location again.. Jeff Garland
Jeff Garland
Rating:
5.0
These guys are good. Knowledgeable, friendly and very professional. Highly recommend.
Douglas Pulsifer
Rating:
5.0
Customer did not leave a comment.
Elizabeth Evangelista
|
Overall Experience
Rating:
5.0
This was the best U-Haul location that I've ever been to. Small location but the fastest I was ever in and out of a U-haul. The guy working there was awesome. Dante was his name.
Anthony Pilat
Rating:
4.0
Wouldn’t recommend this one due to me not knowing anyone in this area.
Jeremy Williams
|
Overall Experience
Rating:
5.0
Great friendly service! Thank you!
glenn barker
Rating:
4.0
Customer did not leave a comment.
Robert Camacho
Rating:
5.0
Nothing. It was a simple hassle free process.
Gary McMaster
Rating:
5.0
They were very pleasant and helpful the gentleman who checked me in went out of his way to make sure that I was satisfied with the truck. The gentleman who checked me out was outstanding.
Lee Gravel
Rating:
4.0
Dante who worked at this location was excellent to deal with.
Pamela McDonald
Rating:
5.0
Customer did not leave a comment.
Evan DeLuca
Rating:
5.0
Customer did not leave a comment.
MARK REEVES
Rating:
5.0
Great service. Clean location and vehicle. Great experience
LESLIE VENEZIANO
Rating:
5.0
Antoine ,the owner/manager is a great person to work with; friendly, energetic , and helpful, and his staff always work on the same level-Dante was assisting him during my last rental, and has the same great work ethic and shows the same great ability to communicate WITH people,not at them.Its nice to feel like I am being treated as a friend when I rent from you,and feel like they always look out for my best interest.Its really great knowing I can depend on them and U-Haul to help keep my business moving!
Stephen Parker
Rating:
5.0
Customer did not leave a comment.
Sarah Mah
Rating:
5.0
Management it’s awesome at this location
Great person very helpful and professional
Highly recommend this to everyone helpful staff
Elvyn Garcia
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MEG MACDONALD
Rating:
3.0
Customer did not leave a comment.
Jeremy Williams
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Joyce Scriver
Rating:
5.0
GM was fantastic, helpful, kind, comfortable to talk to. Have used trucks, storage and trailers from this location on multiple occasions and would highly recommend. Will using this location for future needs.
Randy Banton
Rating:
5.0
Customer did not leave a comment.
sergio pascual
Rating:
5.0
Customer did not leave a comment.
Jennifer Foster
Rating:
5.0
Customer did not leave a comment.
Jason Vettese
Rating:
5.0
Amazing service, especially when compared to my pick up experience. This location provides the customer experience that should be expected!
Stacia Weiner
Rating:
4.0
Great service at this location
Debbie Colletta
Rating:
5.0
Great customer service on the phone and at pickup!!!
Jeffrey O'Connor
Rating:
5.0
Customer did not leave a comment.
Chad Harmon
Rating:
5.0
Everything was great! Dante was very professional and did a great job!
richard bennett
Rating:
5.0
Customer did not leave a comment.
PATRICIA GELINEAU
Rating:
5.0
Great customer service. Antoine was a pleasure to work with
Steve Doucette
Rating:
5.0
Customer did not leave a comment.
Robert Masciarelli
Rating:
5.0
Customer did not leave a comment.
David Watson
Rating:
5.0
Customer did not leave a comment.
tim moran
Rating:
5.0
Customer did not leave a comment.
David Lattanzio
|
Overall Experience
Rating:
5.0
This location was excellent. Great customer service, felt well taken care of and they made our move less stressful overall. Highly recommend this location, we will be using them in the future if we ever need to rent again
Matthew Lieneck
Rating:
5.0
Customer did not leave a comment.
DARLENE FICCO
Rating:
5.0
Customer did not leave a comment.
ROBIN QUIGLEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tiarra Favreau
|
Overall Experience
Rating:
4.0
Have the cardboard sign removed from the window before rental. Offer an option where you are not having to look at tiny pictures of the vehicle on your phone to compare to vehicle condition as you cannot see any damage on the photos. Have the actual mileage match the record so you don't have to be taking pictures and uploading!
WILLIAM LOOMIS
Rating:
4.0
Customer did not leave a comment.
Bob Urbanski
Rating:
5.0
Antoine was a great guy to work with. Attentive, friendly, and personable. I would recommend anyone I hear looking to work with him there. Thanks again for all the help.
Ron Minezzi
|
Overall Experience
Rating:
5.0
Anton was especially helpful. Facility served my needs very well and the unit was clean and dry. Thank you.
CLARENCE HIGBEE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Lattanzio
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Papussiri Skinner
Rating:
5.0
Was great experience, great employees.
patrick walsh
Rating:
4.0
The best part was different product options, as I only needed small locker for a very short period of time. With no deposit, and no admin fee. I appreciate the honest pricing. There was an issue with my lock and insurance, but the great Rep. resolved those issues. Even though its a for profit org, Uhaul is not greedy and I have a positive perception of the company overall.
Isa Mohammed
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chris Houle
Rating:
5.0
This location is awesome!
Savahna Holman
Rating:
5.0
Customer did not leave a comment.
Jeremy Lewis
Rating:
5.0
Thanks again!
Evan KOMUSIN
Rating:
5.0
Customer did not leave a comment.
Melanie Kartanos
Rating:
5.0
Trucks were clean, location is convenient, gentleman working the store was very knowledgeable and moved the process along quickly while explaining all options. Five Stars, thank you.
Chris Amenta
Rating:
5.0
Customer did not leave a comment.
Mike Papadimitriou
Rating:
5.0
Everything was good
BRIAN RUSSELL
Rating:
5.0
Person was knowledgeable and explained full operation of unit.
Counter person was polite and professional.
Great service!
Mike
MIKE ROUX
Rating:
4.0
Professional, yet flexible. Very pleasant staff and experience.
Melanie Kartanos
Rating:
3.0
Customer did not leave a comment.
Michael Neder
Rating:
5.0
It was a good experience
My issue was resolved immediately, and professionally
BRIAN RUSSELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Katherine Rinaldi
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Juan Almeida
|
Overall Experience
Rating:
5.0
Great
Dennis Landry
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amanda SARGENT
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROLAND TORRES-PAGAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick Taylor
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dave Boudreau
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bonnie Dennison
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Eric Rose
|
First Impressions
Rating:
5.0
Ant is always so friendly and welcoming!
He deserves a raise or bonus!!
Migdalia Gomez
|
First Impressions
Rating:
4.0
The guys were great.
Seemed a little over the top with needing a second and a third person who doesn’t live with you.
Overall was what it was and we got it done in a reasonable amount of time.
Thanks Dave
Dave Stone
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cassandra Anglesey
|
Overall Experience
Rating:
5.0
From day one everyone was so friendly and helpful! Space was clean, accessible and plenty of storage for a low price!! 100% recommend!!!
Jose Mercado
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittany White
|
Online Move In
Rating:
5.0
Excellent service!
Elvin Medina
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard Satagaj
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Moises Garcia
|
Overall Experience
Rating:
5.0
Friendly staff
Roy Herzig
|
First Impressions
Rating:
5.0
So far, everything has been easy and efficient.
Sedruola Maruska
|
First Impressions
Rating:
5.0
👍
Dennis Landry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michelle Banton
|
Overall Experience
Rating:
5.0
Such friendly staff! Answered all questions
Jose Mercado
|
First Impressions
Rating:
5.0
The very best storage units anywhere.
Lyle Pierce
|
First Impressions
Rating:
5.0
Heidi was super helpful and friendly. She was very knowledgeable and accommodating, she made the process of signing up for a unit a total breeze!
Joseph Cappitte
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alex Sampson
|
First Impressions
Rating:
5.0
Excellent service highly recommend
Bonnie Budd
|
Overall Experience
Rating:
5.0
The staff was amazing and professional. I would rent again. The hours were prefect and well to access the storage was prefect. Everything was clean and the staff was friendly and helpful amazing experience
Martha Bonilla
|
Overall Experience
Rating:
5.0
Antoine was very helpful and nice. Any questions I had he explained them very well. He was very knowledgeable and friendly. I would definitely recommend this uhaul area to all my friends and family. Thank you!
Martha Bonilla
|
First Impressions
Rating:
5.0
Staff is always helpful ....you can always reach them... I have recommended this place too many friends it's a great place to put your stuff
Cheryl LeBlanc
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alberto Gimenez Feliciano
|
Overall Experience
Rating:
5.0
The staff was extremely friendly and helpful! I couldn’t have asked for better service!
lisa hodges
|
Overall Experience
Rating:
5.0
The Manger was great he helped me find what I needed and always there to answer any of my questions great guy
Paul Piermarini
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Cheryl Kane
|
Overall Experience
Rating:
5.0
I did my reservations online and set up online. When I got there it was ready todo LOCK and all. Thank you.
Dayana Mari
|
Online Move In
Rating:
4.0
Office staff very friendly and efficient
Julie PHILBIN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin Kilroy
|
First Impressions
Rating:
3.0
Somehow, even though I use my cell phone to do so many online things, like using a patient portal to read appointment and test info etc, eBay, hotel reservations, U-Haul reservations took me AN HOUR to figure out. I couldn't VISUALLY see the prompt showing where I made entry errors, and kept correcting the wrong things. Although my vision isn't good, I am not legally blind, and use my phone for everything, paying bills,ordering groceries, Amazon DAILY. But, uploading a driver's license was very easy and an excellent, experience, which is a reason that I said average instead of poor. Also, I could get NO INFORMATION ANYWHERE that I reserved a stacked storage unit, and then whether it was upper or lower. My daughter and I are short, and lifting something over forty lbs overhead ON A LADDER would have been difficult. Fortunately, we ended up with a floor unit. I called TWO reservationists and tried to call the actual property. Reservationists promised that he sent a message and that I would get a phone call. I said text was fine, and got neither.
Marguerite Anderson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Glen Decilio
|
Overall Experience
Rating:
5.0
All of the staff I met were friendly and very helpful!
Marcia Biddle
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesus Rivera
|
First Impressions
Rating:
5.0
It is my opinion that U-Haul Moving & Storage at Rout 2, Leominster, MA was well maintained, always clean and secure. I had rented a storage unit for a little over 1 year and found the staff to consistently be both pleasant and always helpful.
Stephen Bolio
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katie Norman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Beth Murphy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles Sargent
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LILA MCGEHEE
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Ronald Davis
|
Online Move In
Rating:
5.0
The staff makes all the difference. Always extremely helpful, friendly, and knowledgeable.
Storage unit was clean and dry.
David Leslie
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lorraine Taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin Brisson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul Crisostamo
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jessica Burnham
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOANN DAWSON
|
Overall Experience
Rating:
5.0
The location manager was very helpful, but did not like the call center folks. They did not know what they were talking about and not helpful at all so they would just hang up on you.
vivian burnette
|
Overall Experience
Rating:
5.0
Gerente Chris foi muito atencioso. Ele é muito bom no que faz. Sempre atencioso e muito educado.
Amanda Construction Inc.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Matthew Gonzalez
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tammy Rowland
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David Quiet
|
Overall Experience
Rating:
5.0
We chose U-Haul primarily because the facility is located very close to our (former) home; we would be closing on our home in MA 2 weeks before closing on one in FL, so convenient access
for frequent trips back and forth was important.
Manager Chris was very cordial in all ways, and keeps the office, the grounds, and the storage “rooms” pleasantly tidy. Also, our timing of closings changed twice, and he and the U-Haul system were quite accommodating.
Moving is never for the faint of heart, but despite inevitable challenges our experience with this U-Haul facility was a very good one.
William Cross
|
Overall Experience
Rating:
5.0
Everyone I dealt with here was great. Helpful, friendly and courteous every time. I bought some supplies here also. The prices are very good. Better than most of the box store prices.
Even the restroom was sparkling clean.
Thank you!
Carole Redden
|
Overall Experience
Rating:
5.0
This was my first time having to utilize a storage unit. Chris was amazing, polite and accommodating. I work retail and have a very high standard for service, he nailed it every time I was there.
Jamie Costa
|
Overall Experience
Rating:
5.0
The only thing I didn't like about the experience was being forced to buy your circular lock. The lock I brought with me would have fit on the door fine and probably stronger than than the one I had to buy. The person behind the counter was excellent and followed all virus protocols.
Carole Redden
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michael Baird
|
First Impressions
Rating:
5.0
Manager friendly and cordial; specialty packing boxes and materials ideally suited; large, clean end storage unit easily accessible. Very good experience as we await time for rental truck for move to Florida.
William Cross
|
First Impressions
Rating:
5.0
Thank you Chris!!
Sonia Karalekas
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael Kaye
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel DiTommaso
|
Overall Experience
Rating:
5.0
Leominster Rte 2 U-Haul and storage is outstanding for service and customer satisfaction!!
JEFFREY BOISSEAU
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Greg Theriault
|
Overall Experience
Rating:
5.0
Chris is awesome! Very nice to work with.
Gregory Rosinski
|
Overall Experience
Rating:
5.0
Scott was wonderfully helpful when we arrived after a very long trip. He helped us get into a bigger unit than I'd reserved and did it quickly and efficiently. Scott is a wonderful and valuable employee!!
Carol Suiter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley Antoine
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca Hargrove
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Peter Crafts
|
Overall Experience
Rating:
5.0
Very happy with the facility and how clean it was. Will use again!
Diane Burnette
|
Overall Experience
Rating:
1.0
Told unit had been cleaned and roof was new
Got to unit and there was a sticky substance on the floor
Latch does not work
Spent 25 minutes trying to get the lock to work with latch Had to leave unlocked on first nite
Also the truck experience was not satisfactory
Rob Rose
|
First Impressions
Rating:
4.0
Very Friendly. Explained what I wanted, and was helped with out any pressure.
George Durrance
|
First Impressions
Rating:
5.0
The manager of this facility is excellent. He is knowledgeable, friendly, and professional. He made the whole process easy for me. Highly recommend him and this facility.
Susan Purchon
|
Overall Experience
Rating:
5.0
Everything was ready, experience customer service representative, great job
Peter Crafts
|
First Impressions
Rating:
5.0
Thanks so much. I’ve always felt that my belongings were safe and well guarded
JOHN GRANGER
|
Overall Experience
Rating:
5.0
Very helpful company. Thankyou
Michael Filice
|
Overall Experience
Rating:
5.0
The person assisting us was very pleasant, helpful and informative
Doris Small
|
First Impressions
Rating:
5.0
We really appreciated that you had a dumpster easily available for your customers, with no dumping charges! It made clearing out more efficient, thank you!
Marily English
|
Overall Experience
Rating:
5.0
Chris, Don, and the people who work there were fantastic!
Kenneth Kasabian
|
Overall Experience
Rating:
5.0
Everything about renting the storage space and vehicles was easy and the staff couldn’t have been more professional.
brandon smith
|
Overall Experience
Rating:
5.0
No complaints, worth every penny. Very secure and the the staff were helpful and nice.
Angela Mantos
|
Overall Experience
Rating:
5.0
Great service from the young man there. (I have lost his name) Answered all my questions. Even got a longer piece of rope so I could pull the unit door down without jumping to reach it. Thanks.
Charlotte Rowlands
|
First Impressions
Rating:
5.0
I can’t say anything more than Chris the Manager was amazing! Went above and beyond his job title!!! Chris has the best customer service, I’d recommended this location to anyone!!! Chris thank you!!!!
Michelle Toland
|
Overall Experience
Rating:
5.0
Chris Deyoung-mgr-helps separate this u-haul property from others. Smiles when you enter, engaging and professional. Very accomodating! Excellent access hours. Perimeter fencing needs improvement
Donald Crossman
|
First Impressions
Rating:
5.0
Scott's service was great! He was very knowledgeable and friendly. The truck I rented was in great shape, and the storage bin was clean and ready to go! I'll be back for more help with my move!
Jennifer Barlow
|
First Impressions
Rating:
5.0
Super was excellent and the staff were great
Yaritza Mercado
|
Overall Experience
Rating:
5.0
Don't have words to describe the excellent and exceptional services received from these guys.
Elliot Carrelo
|
First Impressions
Rating:
3.0
All is good to very good, except the fencing and. Cameras.
We stored boring stuff, would not have stored valuables like tools there.
robert chamberlain
|
Overall Experience
Rating:
5.0
The team inside were very friendly and helpful.
Michael Lewis
|
Overall Experience
Rating:
5.0
Clean, easy access, and helpful staff.
STEVE WHITE
|
Overall Experience
Rating:
4.0
Staff was great at answering questions and very friendly. Facility was very clean!
karen bennett
|
Overall Experience
Rating:
5.0
The young lady that works the counter was very nice and helpful .A valued employee. Spell my name right please.
BARY OCONNELO
|
Overall Experience
Rating:
5.0
Thanks!
Laura Jimenez
|
Overall Experience
Rating:
5.0
Great facility. Friendly staff. Well maintained
Sarah O'Brien
|
Overall Experience
Rating:
5.0
This facility provided [by-far!] the best experience Ive ever had with Uhaul - they were curious, knowledgable, accommodating, pleasant all-around to interact with. Thanks so much!!!
Laura Jimenez
|
Reservation
Rating:
5.0
My only negative comment would be that on the day we vacated the unit we were charged for a full month on the same day the storage rent would be due for the next month
Adele Landroche
|
Overall Experience
Rating:
5.0
Chris was fantastic to work with! I appreciate his follow up!
Shauna Fitzgerald
|
Overall Experience
Rating:
5.0
The help, support and service provided by Management & staff at Uhaul Leominster could not have been improved. Thank you
Mark & Lorraine Stevens