Comentarios del cliente para U-Haul Moving & Storage at Ridge Rd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Ridge Rd

Grado total:

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Kortney B.
Grado:

Experience was great. Ladies were well mannered and awesome!!

Michael P.
Grado:

El cliente no dejó un comentario.

Andy F.
Grado:

El cliente no dejó un comentario.

Brian A.
Grado:

Make sure your web site has an accurate location of available items. I should not be able to reserve at 1 location and then be told I have to go to another location to pick up.

Laurie E.
Grado:

Hey day. No one in the store when I arrived. Little wait.

James R.
Grado:

I originally reserved a trailer at the Victor NY location and then the day before I went to go get the trailer they said they didn’t have it and that the closest location that did was an hour away in irondequoit new york. Then when I get to that location they have two employees working. The one that helped me hookup the trailer couldn’t even lift the trailer so I had to lift it on to the hitch. That’s not a problem. The problem is that I have a torn meniscus in my knee and can’t lift anything that heavy. I’m not sure why all of your trailers don’t have jack stands on them but it’s a little ridiculous. They weigh two or three thousand pounds each. Every one should have one. This is the second time I’ve used uhaul and it will be my last. I’ll pay the $1,600 for a POD or PACKRAT just so I don’t have to go through that again.

Khara B. | First Impressions |
Grado:

Service was excellent. Process was easy and quick. Staff were friendly and helpful.

james P.
Grado:

I use this location 2 or 3 times a month. They are responsive to our needs and always very helpful I would recommend this location to anyone

anne P.
Grado:

El cliente no dejó un comentario.

David K.
Grado:

My pick up location changed 2 days prior to the pick up date and I had to drive 40 miles round trip to pick up the trailer. I reserved this trailer 30 days prior to the pick up date and then stopped by the original location. The original location assured me the trailer would be there and ended up not.

David E.
Grado:

El cliente no dejó un comentario.

Juan T.
Grado:

El cliente no dejó un comentario.

Peter H.
Grado:

Thanks - fast delivery and drop off!

Keith B.
Grado:

El cliente no dejó un comentario.

Cameron M.
Grado:

El cliente no dejó un comentario.

Marilyn T.
Grado:

I am sorry we rented a truck from you. We were charged with 7/8 of a tank of gas when we only had less than 3/4 of a tank. I had such a hard time adjusting the seat, I had to go back to the office. The pregnant clerk couldn't even load the dolly in the truck. Luckily I had my daughter with me to get it loaded. I would not recommend your location to anyone. There were two clerks but only one that was taking customers. The experienced one was training her. Rate me as a very dissatisfied and I have used you twice before.

Kenneth K.
Grado:

El cliente no dejó un comentario.

Mark T.
Grado:

The only little thing was the inside of the windshield was dirty but other than that great experience.

Shakera H.
Grado:

Was great no complaints

Franklin M.
Grado:

I was overcharged for a dolly I did not need, the clerk said she will adjust when I return. When I came back she checked in my truck, and adjusted the overcharge then closed out my transaction. I asked for a printed receipt to verify the charges, she was having a hard time and handed it off to another clerk, who then said she had to recheck in the truck for some reason, and then changed me for 4 gallons of fuel that the first clerk did not. We both verified and agreed on the 14 miles I drove, and when I asked her how I could have used 4 gallons of fuel to go 14 miles, she/he (I could not tell) proceed to get defensive with me and tell me that's what the computer is telling them. I asked her to think logically and help me understand how I could use 40 gallons of fuel to go 14 Miles (and they told be the van gets 14 miles to the gallon). They get going back to the what the computer says. I asked to speak to the person in charge. and when he came over, he was clearly annoyed with the situation and could not figure out what happened. He slammed the door on the van and then after 15 min of computer fumbling proceeding to scold me and tell me he will let me go this time but in the future (mind you there will not be at this location) I need to verify the info before I leave. I asked if he thought the clerk who check me out made an error in the gas gauge, because it would seem impossible for a van to use 4 gallons to 14 miles if it get 14 MPG. He had nothing to say and handed me my receipt and walked away. Probably not the best team of customer service individuals at this location. I would suggest you have your teams read the book 212 degrees of service by Mac Anderson to understand how to handle one on one problems.

richard H.
Grado:

El cliente no dejó un comentario.

Roger B.
Grado:

More people on the floor maybe. I was waited on but a woman came in right after me and waited a good 15 min.

Amalio R.
Grado:

They need people that know what they are doing and more people with people skills even the manager was nasty attitude

Dean F.
Grado:

El cliente no dejó un comentario.

Roy L.
Grado:

El cliente no dejó un comentario.

DAISY O.
Grado:

El cliente no dejó un comentario.

Thomas Tripp R.
Grado:

El cliente no dejó un comentario.

Mark P.
Grado:

El cliente no dejó un comentario.

Anthony G.
Grado:

All great thanks will rent again

Vladimir M.
Grado:

Habia creado una reservación y según un representante de este local me llamaría a las 10am lo cual no me llamaron y cuando fuy no aparecia mi reservación y una de las dos muchachas que estaban en ese momento me atiende pero no me pudo ayudar y la otra media repunante me dice que no tienen nada disponible para rentar y sali del local y me dirigí a otro local cerca y hay el muchacho me hizo la reservación pero en el local que me habia hido y el muchacho me dice que es increible que me hayen negado reservación teniendo equipo disponible y gracias a este muchacho pude tener mi reservación y poder mover mi vehículo.

victor S.
Grado:

Quick, easy, courteous staff, reasonable prices

Ronnie H.
Grado:

El cliente no dejó un comentario.

Robert R.
Grado:

Wait time was a bit longer than expected at pickup. However, it was the first of the month...so I understand. Door on the trailer was difficult to open, but it did open. Return of the trailer was very quick and easy. All employees of the store were very helpful and friendly, just a bit understaffed at the time of pickup. However, they were all doing the best job they could.

John D.
Grado:

El cliente no dejó un comentario.

Tina P.
Grado:

El cliente no dejó un comentario.

Joselyn O.
Grado:

El cliente no dejó un comentario.

John S.
Grado:

El cliente no dejó un comentario.

Jonathan M.
Grado:

El cliente no dejó un comentario.

Louis A.
Grado:

El cliente no dejó un comentario.

Luis R.
Grado:

El cliente no dejó un comentario.

Donald S.
Grado:

Very good experience. Quick and easy.

Kizzie M.
Grado:

First when a transaction is going on it shouldn't take all the employees to help unless asked. Makes it much more confusing Second have the answers this is a company that strives to gives the best rates, Be more welcoming,seems as though the customers were a problem

Stephen V.
Grado:

This store appears to be a high volume location. A few additional staff would cut down on the wait time. Agents appear to be required to clean and/or prepare vehicles while waiting on customers. The resulting congestion creates confusion and frustration. Overall, the facility was well maintained and the staff was professional and courteous.

London R.
Grado:

Terrible morning having to deal with the juvenile , unprofessional manner of conducting business that uhaul seems to have if the policies they say are in place actually are in place . After using 7 miles less than the 30 I originally paid for and coming back early they charged me 8.08 for 1.9 gal worth of gas and I had just put 5 in the tank before pulling in the parking lot .They really got me over gas ,about the gas !! Would recommend to anyone!! The people inside weee very friendly and “informative “ but he did try to put some words in my mouth . And I strongly feel it should not be the customers job to make sure the property THEY OWN before leases out is correct to their standards and system understanding. If it is it’s a poor system.

Kerie W.
Grado:

El cliente no dejó un comentario.

David D.
Grado:

El cliente no dejó un comentario.

Kimberly W.
Grado:

I would recommend uhaul solely because you offer an affordable service. Our trailer was full of grease and oil stains blankets, the floor was covered in them as well and I had to clean everything in freezing temps because we were moving furniture.

Linda D.
Grado:

El cliente no dejó un comentario.

Marcie L.
Grado:

Customer service was lovely.

Stephanie A.
Grado:

Check the brakes. They squeaked horribly.

David V.
Grado:

El cliente no dejó un comentario.

Eric J.
Grado:

I don’t think it’s really fair for me to rate this specific location. They really did their best to get things right. For somebody who rents from U-Haul quite a bit, I clearly see the problems with the overall organization and the system. There is no significant competition in this space, so I don’t think the corporation is really doing what they need to do to ensure excellence in the customers experience. I assume this will fall on deaf ears, but I can be reached at 585-217-7432 if anyone is interested. I’m not interested in a generic follow up call. Best, Eric

JOHN H.
Grado:

El cliente no dejó un comentario.

Shaquetta T.
Grado:

El cliente no dejó un comentario.

Daniel W.
Grado:

It was great

Fred P.
Grado:

El cliente no dejó un comentario.

Nandjui Yannick K.
Grado:

El cliente no dejó un comentario.

Debra G.
Grado:

El cliente no dejó un comentario.

Sandra M.
Grado:

This location is the best every one us very professional

Patrick M.
Grado:

Drop off was not recorded until a day later. Unable to speak with personnel at this location after several calls

Michael F.
Grado:

Customer service was awful, they didn’t have clue.

Benjamin L.
Grado:

checki in / pick up of the equipment was a challenge, long wait / line, stuff not available that people requested / ordered, my reservation was fine just delayed in getting it but it worked fine and was clean and no issues.

Lori C.
Grado:

The biggest issue I had was the power steering was really really off. It was frightening to drive and I don't want to rent again if I know they are not checking their equipment

Kenneth Z.
Grado:

very good service

JIM H.
Grado:

El cliente no dejó un comentario.

Gary P.
Grado:

This is a top notch location. The only thing to improve it would be to have someone available inside near the desk area. However due to how busy it gets I can see where that may not be feasible. In Particular I want to PRAISE the person who works in return at this location. All my past dealings with him have been a pleasure. He is great at customer interaction. HE IS WHAT ALL BUSINESSES dealing with the public should have has their point person.. .. I am moving my home and will certainly utilize this location in the future. WELL DONE U-HAUL

Gabrielle I.
Grado:

El cliente no dejó un comentario.

Sady F.
Grado:

El cliente no dejó un comentario.

Brian B.
Grado:

The employees who checked me out and in did an outstanding job with their service and knowledge.

Mark A. | Overall Experience |
Grado:

None

Romona S.
Grado:

El cliente no dejó un comentario.

Alyssa F.
Grado:

Molly has great customer service values. Best employee you’ve got

Jose C.
Grado:

Check lights inside box are working

Robert S.
Grado:

El cliente no dejó un comentario.

Chris S.
Grado:

Helpful staff.

Roger B.
Grado:

El cliente no dejó un comentario.

Oliver P.
Grado:

The manager was super helpful! He gave us great ideas and advice about the trailer and answered any questions we had.

Kelly P.
Grado:

El cliente no dejó un comentario.

Loretta R.
Grado:

El cliente no dejó un comentario.

AMANDA D.
Grado:

El cliente no dejó un comentario.

thomas E.
Grado:

El cliente no dejó un comentario.

Natalie Mary T.
Grado:

offer AAA discounts you will probably get more business

Mark B.
Grado:

Best u haul experience ever, employees are among the friendliest and efficient of all my u haul experiences Going to be my goto location from here on out!!!!

Kim J. | First Impressions |
Grado:

Customer service was excellent

David C.
Grado:

Very nice experience

tom B.
Grado:

Maybe better parking? The customer parking seemed full even though there were not customers in your showroom

Mitchell V.
Grado:

El cliente no dejó un comentario.

Wendy S.
Grado:

El cliente no dejó un comentario.

David L.
Grado:

El cliente no dejó un comentario.

William F.
Grado:

Same for here too. Nice staff.

Daniel L.
Grado:

El cliente no dejó un comentario.

Brian R.
Grado:

El cliente no dejó un comentario.

Brian W.
Grado:

El cliente no dejó un comentario.

William S.
Grado:

El cliente no dejó un comentario.

Arthur A.
Grado:

El cliente no dejó un comentario.

Anne A.
Grado:

The staff was very friendly and helpful. This is my 3rd time using this location and will definitely be back!!

Walter D.
Grado:

The van was terrible to drive and back up in the snow and ice.

Kevin K.
Grado:

Rented open trailer which I had to shovel the snow out of myself before leaving.

James M.
Grado:

El cliente no dejó un comentario.

danna C.
Grado:

It was great customer service. Villa helped me save money. When checking out the guy came right up and helped me as well, I didn't get his name he moved so quickly. But everything when great.

Kevin B.
Grado:

large selection and the staff made pickup and drop off a breeze. Couldn't be any simpler from a customers point of view from beginning to end.

Elijah B.
Grado:

El cliente no dejó un comentario.

Steve C.
Grado:

El cliente no dejó un comentario.

Jerry p. | Overall Experience |
Grado:

over priced for space you get, could not get staff to unlock unit in a timely fashion during business hrs

JOHNNA K. | Overall Experience |
Grado:

Like the storage at Uhaul however found a cheaper facility that I need at this time! 👍🏾

DARRYL C. | Overall Experience |
Grado:

I used your storage facility for years and it was great. Thank You!!!

Jocelyn D. | Overall Experience |
Grado:

Would often call me prior to due date to “remind” me to pay. That was annoying and felt harassing.

devon t. | First Impressions |
Grado:

Waiting in line to get items was very long as there were not many people working. Also, one of the belts in the engine of the truck was very noisy and hadn't been serviced. The guy who helped was grea

John W. | Overall Experience |
Grado:

Overall satisfied.

Gary P. | First Impressions |
Grado:

Need to establish order lines for service especially during peak times. try numbered tickets with loud speaker announcement so people can browse products and equipment instead of waiting in long line

Lindsey R. | First Impressions |
Grado:

Left items outside my unit for 1 hour (wouldn't fit and I was moving from out of state) and they were already in the dumpster when I returned. Had to return the next day for my lock being "on wrong"

Michael B. | Overall Experience |
Grado:

Disappointed that uhual would not let us connect our free storage months to the same unit in a row. Why make us move our stuff between units when both months are free?

Cynthia M. | Overall Experience |
Grado:

We would rent there again if needed

Cynthia M. | First Impressions |
Grado:

The process was very easy.

Eli s R. | Overall Experience |
Grado:

excellent service

Rich H. | Overall Experience |
Grado:

All good except expensive for a 5 1/2 by 10 feet space.

Mike P. | Overall Experience |
Grado:

Excellent experience across the board.

william l. | Overall Experience |
Grado:

Great prices

tamatha b. | Overall Experience |
Grado:

Your staff onsite was AWESOME!!! Very Respectful and Patient Men!! Thank You for everything!!!

Sebonya B. | Overall Experience |
Grado:

They put a pock on the storage the day i was moving. I came to get a truck and went to unload it. And got there and there was a lock. I was never able to usr the storage. This was unfair to me.

barbara d. | Overall Experience |
Grado:

I'm very happy with the storage service I received.

Rene L. | Overall Experience |
Grado:

Excellent facility to store my furniture until I was able to have a place to use it

NORMAN L. | Overall Experience |
Grado:

Everything was good

Damaris I. | Overall Experience |
Grado:

Customer service from the bosses is unprofessional.

mike c. | Overall Experience |
Grado:

Staff is fantastic

Michelle D. | Overall Experience |
Grado:

I was very upset regarding my storage unit. I didn't know that I had to purchase mouse traps or that we had to pay extra for dumpster use. The mice ate through my clothes and futon.

IVONNE C. | Overall Experience |
Grado:

This is my second time using this storage units

James Y. | Overall Experience |
Grado:

This place was outside, so it was dirty. Whenever it snowed I had a 3 foot snow bank in front of my unit. Called the manger several times. No response. No thanks...

Holly H. | Overall Experience |
Grado:

What's average? You are my only experience.

Cynthia F. | Overall Experience |
Grado:

The folks here have always been friendly, helpful and accommodating never any problems they couldn’t fix

LORRAINE A. | Overall Experience |
Grado:

Staff very kind an polite. Thanks

LATECIA M. | Overall Experience |
Grado:

Pros/Cons: Well lighted & clean. But rental fee increased 2x in 1yr! Call center never has the answers to you questions, have to go into the location to get issue fixed. Cnt ever find worker on site.

Michael B. | Reservación |
Grado:

We made our reservation on line. When we went to pick up the truck and get keys to our storage unit the process was simple and fast. Got great customer service!

chantice d. | Overall Experience |
Grado:

Customer service was not adequate and the employees was not friendly or very helpful.

Tequila T. | Overall Experience |
Grado:

Very unprofessional

Elba V. | Overall Experience |
Grado:

Service was lacking in explaining the use of vehicle. Each truck is different. My wipers became loose in a rainstorm. Couldn’t find the lights. Space too short to say how you rushed, were unhelpful.

John H. | Overall Experience |
Grado:

Thank you

Thomacia A. B. | Overall Experience |
Grado:

This location has needlessly sold my goods. I had automatic electronic withdrawal from my ESL account from my deposits of permanent disability. Each month the payments were there.

rita r. | Overall Experience |
Grado:

Uhaul serves our needs well.

Eugene F. | Overall Experience |
Grado:

I rated this facility below average, not for it's appearance or how it is maintained.but because of how long it took to be waited on.

Trisha L. | Reservación |
Grado:

The representatives were very helpful

Eugene F. | Reservación |
Grado:

Some confusion over the location of my free month's storage resulting from my trailer rental but it was quickly resolved.

Evelyn G. | Reservación |
Grado:

Better service & was treated way better than the Lake Ave. Location. Great customer service and representative provided excellent customer service.

Taria W. | Overall Experience |
Grado:

Make sure you wrap belongings in plastic because rust completely soaked my couch pillows. Not sure if it was the humidity that caused the rust dripping or what other than that the storage is clean

d. scott g. | Overall Experience |
Grado:

A great experience

LINDA C. | Overall Experience |
Grado:

Would recommend. The lighting was very poor in unit. The automatic door didn't work often. Nut they repaired in efficient time. Thank you for service. I was there 26 months .

No reviews have been submitted for this location.

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