Comentarios del cliente para U-Haul Moving & Storage at Rexdale Blvd

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul Moving & Storage at Rexdale Blvd

Grado total:

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Jeffrey C.
Grado:

The staff member checking us in was amazing. She was professional, knowledgeable and friendly. One of the best experiences at U Haul! Thank you.

Kevin G.
Grado:

El cliente no dejó un comentario.

Richard P.
Grado:

There is a need for more staff at check-in. Waiting 45 minutes to pick up a vehicle that I ordered on line is a too long.

John M.
Grado:

Minor issue with the mileage on the truck which was handled excellently by the staff. A+ customer service

Charles M.
Grado:

Getting around the lot with trailer was tight.

Slave D.
Grado:

El cliente no dejó un comentario.

JANICE M.
Grado:

When customers book their trucks online , it's an earnest effort to alleviate the hassles of standing in "long" lines (with SLOWWWWW) representatives. Why book online when one still ends up joining the lines to get their trucks? Why is it that when we return the trucks, the process is so "anal" to have an employee check that everything is ok--thus allowing your customers to leave in a timely manner and continue on with their busy day? Ugh!!! Fix these issues and maybe your ratings would improve.

David S.
Grado:

El cliente no dejó un comentario.

Robert M.
Grado:

For the dropoff, I was waiting at the dropoff location for 10 minutes before I decided to go through the online checkout. I nearly completed the online checkout after uploading pictures of inside the trailer and nearly having the trailer completely detached before someone finally came out. They claimed that they "didn't see me" and told me that they needed to complete the checkout on their end and canceled my online checkout. I then had to wait for them to clean the back with a mop and on top of that they asked me to drop off the trailer in the back after nearly having the trailer completely removed. Very unprofessional. I should have just completed my online checkout on my end and let the employee deal with dropping off the trailer and cleaning the back especially after making me wait at the dropoff for nearly 20 minutes.

Anthony M.
Grado:

El cliente no dejó un comentario.

Andrew R.
Grado:

El cliente no dejó un comentario.

William A.
Grado:

El cliente no dejó un comentario.

Jane A.
Grado:

The make customers satisfactions . Good Job??

Raquel H.
Grado:

El cliente no dejó un comentario.

Muhyadin N.
Grado:

El cliente no dejó un comentario.

Jon F.
Grado:

El cliente no dejó un comentario.

john O.
Grado:

El cliente no dejó un comentario.

Deon C.
Grado:

El cliente no dejó un comentario.

Olaf V.
Grado:

El cliente no dejó un comentario.

tejaskumar U.
Grado:

They didn’t check the truck before giving to me I just drove to mississauga from pick up location which was 23 km away and after loading stuff, I tried to start truck but truck was not getting start. After that I called road site assistance around 11:20 and help came around 12:50 pm I had to go to work at 12:30 I came home at 1:45 after that I went to Vaughn and then went home around 4:30 throughout this all I didn’t turn off the engine Because I was worried I was so pissed off ?? And again today morning when I went to the location to return my truck I spent almost an hour I reached there 9:12 AM but they helped me at 9:55 AM and took so long to check vehicle and do all paperwork I left there around 10:15 AM I was supposed to go work at 10 AM I didn’t go to work yesterday and I was late today to work I lost my money, my time So today morning, when I was on my way to work I called customer service for compensation and she submitted my complaint.

Gunveer L.
Grado:

The employees in the location are rude and are very very slow. Will never come back here and can never put my friends in trouble

ronald M.
Grado:

El cliente no dejó un comentario.

BORNIFACE S.
Grado:

El cliente no dejó un comentario.

Amarjeet S.
Grado:

El cliente no dejó un comentario.

Samarth P.
Grado:

There is always an issue while picking up at this location. Either keys go missing or the truck is not located at the right place or the system is down. Me and my friends have had 4 pickups from this location and all had certain issues.

Ian Y.
Grado:

El cliente no dejó un comentario.

Jaspal S.
Grado:

Be more customer oriented

Martin M.
Grado:

I choose mobile pick up. Did the whole procedure but the rep failed to locate the key, which was right there on the board. Had to wait a very Long time to get the truck. You should train the reps better and have someone take care of the mobile customers.

DIMITRIOS S.
Grado:

I arrived at the location on Feb 1st at 12pm and it took the staff nearly two hours to provide me with the rental vehicle. Location is understaffed for the volume of customers that are directed to go there. Additionally, staff seem very indifferent and regurgitate the phrase “it’s policy” often. A little empathy would go a long way to descalate a situation. Lastly, the rental agreements should be discussed and explained by the staff. They only process rental agreements (basic key inputter) and give little explanation, if any, as to what the agreements entail. As customers we do not know your internal policies nor what a “One way” versus a “round trip” agreement entails. When a customer asks questions it is expected that answers will be provided. Uhaul service is terrible and won’t be recommending or using your rentals again.

ASTEVEN D.
Grado:

El cliente no dejó un comentario.

Jaime A.
Grado:

The best U-Haul you will find in TO!

christopher A.
Grado:

The lady that helped me that morning was very helpful and professional. I commend her service. However, when I came to return the van ; I had to deal with someone who had a smart mouth. That individual needs to learn how to have respect and how to deal with people. Would've have been a 5 star if it wasn't for that encounter.

TANYA B.
Grado:

El cliente no dejó un comentario.

cristina T.
Grado:

El cliente no dejó un comentario.

LLOYD C.
Grado:

El cliente no dejó un comentario.

Nakibullah K.
Grado:

El cliente no dejó un comentario.

Sultan S.
Grado:

The customer service at rexdale location is worst.

amarjeet S.
Grado:

El cliente no dejó un comentario.

Bahram M.
Grado:

IT was inconvenience not having a parking space to live my car well I am taking a rental vehicle.

Kathryn N.
Grado:

El cliente no dejó un comentario.

Sunil K.
Grado:

The first van I got the trunk door was not opening. I came back right away to switch it. The lady made a comment saying how do I know you didn’t do it. Did not leave a good taste with me.

judith P.
Grado:

El cliente no dejó un comentario.

douglas H.
Grado:

El cliente no dejó un comentario.

Dhruv S.
Grado:

El cliente no dejó un comentario.

Williams K.
Grado:

El cliente no dejó un comentario.

Calvaton G.
Grado:

El cliente no dejó un comentario.

Lloyd C.
Grado:

Rented a 6x12 Cargo trailer. Had to use my car jack to disconnect the trailer as it came without a tonge jack.

Alfred P.
Grado:

El cliente no dejó un comentario.

emmanuelle D.
Grado:

Very unimpressive customer service. Felt neglected by employees. Condensending tone used towards us.

matthieu T.
Grado:

truck was disgusting and also smelling cigarettes. Fuel was empty.

RUSSEL D.
Grado:

This was a last minute change from Brampton's location on east drive. Brampton location said something real irritating. even though you have a reservation it does guarantee your spot for a trailer. So i asked the girl if i flew in from some other province and needed this trailer right now and then to follow with my plans what was i suppose to do. she said " i'm sorry but i'm just telling you the policy. Your reservation is not guaranteed" THIS WAS A JOKE! I EXPECT A PHONE CALL BACK EXPLAINING THIS POLICY BECAUSE I AM GOING TO POST THIS MESSAGE ON ALL UHAUL LOCATIONS AROUND NORTH AMERICA BECAUSE YOU CAUSED ME HOURS WORTH OF HEADACHES! rUSSEL - 416.602.4977

Jeanault L.
Grado:

Leaving a dolly with a numbered tag in the truck, in the way, is a dick move,

Elmer P.
Grado:

The ladies at the counter were super friendly and helpful.

LOREN S.
Grado:

El cliente no dejó un comentario.

ANGELO D.
Grado:

El cliente no dejó un comentario.

Hammad M.
Grado:

El cliente no dejó un comentario.

KATIA C. | Overall Experience |
Grado:

Avoid this place at all costs. Unprofessional. Unfriendly. Unhelpful. That about sums it up!

Alvaro C.
Grado:

El cliente no dejó un comentario.

Fahed S.
Grado:

El cliente no dejó un comentario.

Shreyashkumar P.
Grado:

El cliente no dejó un comentario.

helene K.
Grado:

I would recommend this location to others provided changes are made. 1. Van had 3/8 of a tank of gas and I was expected to bring it back with 3/8. Impossible- how much money does that equal? Fill the tank and ask for it back with a full tank. This is how other locations do it. I was driving out of town and had no idea how much I would need. 2. After I paid for the van, was told I could not leave my car there while I used the truck for 3 hours. Really?????? Please, tell me beforehand! Good customer service would be to offer alternate parking locations. Talk to your neighbouring businesses!! 3. They need to accommodate customers that do not have cell phones with apps in order to confirm there are no damages to the vehicle prior to rental. A walk-around is required to ensure that the customer would not be liable for any damages that are already on the vehicle. I do not have an app and will never get one. Give alternate options to accommodate ALL your customers. Customer Satisfaction is the name of the game

gyan M.
Grado:

El cliente no dejó un comentario.

Patrizio G.
Grado:

The vehicle rented was extremely dirty with mud, both interior and exterior.

Jesse W.
Grado:

Friendly and helpful customer service, excellent equipment. Will be my go to rental spot from now on.

Patricia F.
Grado:

El cliente no dejó un comentario.

Karmen R.
Grado:

El cliente no dejó un comentario.

Alvaro C.
Grado:

El cliente no dejó un comentario.

Sardeep S.
Grado:

El cliente no dejó un comentario.

mustafa I.
Grado:

El cliente no dejó un comentario.

JEROME M.
Grado:

El cliente no dejó un comentario.

George D. | Overall Experience |
Grado:

Above asking what they provided at Rexdale. My gratitude runs deep for the manager respectfully and staff at rexdale. Thank yu

Jackman K.
Grado:

El cliente no dejó un comentario.

Jie L.
Grado:

El cliente no dejó un comentario.

Bruce C.
Grado:

you need to honour the reservation summary you send when reservation is made. Don't change it less that 16 hours before reservation. Ue the reservation time I request, This rental was an extremely frustrating experience!!

Don B.
Grado:

The wait times are a little long. Let customers know more clear signs for Returns. Otherwise great service and location

rashidul A.
Grado:

El cliente no dejó un comentario.

Raymond A.
Grado:

Great customer service easy return process

Devanshu M.
Grado:

Customer Service is crap. Too much time consuming. Check in and check out both took more than 1 hr. Check out lady was wasting time intensely without any reason.

Sergio C.
Grado:

Great customer service. Very nice and great sense of humour. Great group of employees. God bless them all. Keep up the work!!! I will be back within 4-5 months for sure.

Warren D.
Grado:

El cliente no dejó un comentario.

Staferd C.
Grado:

El cliente no dejó un comentario.

ZEESHAN S.
Grado:

Use 24/7 service but the equipment was nit ready when we get there had to do everything again with seevice rep again not a pleasant experiance at all

RONELIA E.
Grado:

Nothing..customer service is good too..will come back again for sure

Marvin P.
Grado:

Customers parking

Mohamed K.
Grado:

Improve your in store computer . It will help customer service.

Makbul S.
Grado:

What I rent it's not mainten properly one left side signal light not work properly and to release equipment not good I try with uhaul worker to drop it off but not finally done after one hour some thing is broken in side that's why not release over all is good staff is very good

Smiteshkumar P.
Grado:

El cliente no dejó un comentario.

Devasca G.
Grado:

I tell my friends it's the best location in Toronto.. The staffs them work with me.

REY L.
Grado:

slow service Poor location very congested and no parking for customer

J-Brian B.
Grado:

Your staff is absolutely ignorant and rude. No patience and the service is very bad. Instead of completing the customers transaction so they can leave , the nature is to walk away and move on to someone else. It’s terrible and we will never go there again. Also, not to be racists, but when you walk in a place and all are coloured people . That’s not cool!!!! We walked away with an awful unwelcomed feeling along with being yelled at that we don’t understand. In fact your ignorant lady wasn’t listen to what we were asking. Disgusting!!!!

James W.
Grado:

El cliente no dejó un comentario.

Richard G.
Grado:

The customer service person that attended to me was supper excellent. She explained everything to me. The other support staffs are very good especially the one that close my account. This is the best location I have ever been.

John P.
Grado:

El cliente no dejó un comentario.

JOHN K.
Grado:

My favourite place to go for my storage and truck rentals! Everyone who works there is amazing! Helpful and incredibly nice! They know their stuff??

Chetan M.
Grado:

El cliente no dejó un comentario.

Tarek Y. | Overall Experience |
Grado:

The worst customer service ever. I had to chase the manager for days to get an issue resolved. The staff move so slow, put you on hold for hours and breached my privacy.

Rachel P.
Grado:

El cliente no dejó un comentario.

Fetullah E.
Grado:

El cliente no dejó un comentario.

Varun W.
Grado:

El cliente no dejó un comentario.

Nicholas P.
Grado:

Not the location I had ordered from. Rental location was changed 10 minutes after my booking time. While I was en route to pick up the truck. New location was a longer drive adding needless miles to drive that I had to pay for

HRISTO M.
Grado:

Thank you!

Massimo T.
Grado:

El cliente no dejó un comentario.

Claude G.
Grado:

Have more dollies available to rent

JAVIER RICAURTE A. | First Impressions |
Grado:

Good place and good service

GORDON M. | First Impressions |
Grado:

Very helpful and accommodating when picking and making sure that the storage unit was clean for us. Very pleasant people to deal with.

Deborah R. | Overall Experience |
Grado:

Mark went above and beyond! My helper didnt show up. Mark saw me crying and helped load the truck. Totally above and beyond! I couldn't have done it without him. I hope uhaul recognises Mark!!!!

Ruben B. | Overall Experience |
Grado:

Thank you!!!

Judith G. | First Impressions |
Grado:

Good service thanks

RENE M. | Overall Experience |
Grado:

uhaul has always treated me with the utmost respect and for that i have a deep bond to them. p.s.thank you from the bottom of my heart.

LOIS S. | Overall Experience |
Grado:

I had a storage unit for quite a long time. Over that period, the facility was always clean and well kept. While I did not often have any interaction with staff, when I did, they were quite helpful.

RYAN V. | Overall Experience |
Grado:

You cancelled my 26 foot truck rental just 2 days before I was to pick it up, forcing me to get an last minute rental. I've emptied my uhaul locker that I've had for 6 years. Will NOT recommend UHAUL!

Lucila C. | First Impressions |
Grado:

Friendly and professional in dealing with costumers

Joaquin C. | Overall Experience |
Grado:

No comment

SAMUEL T. | Overall Experience |
Grado:

U-haul storage is clean and has room temperature. I do recommend to people who need storage, especially, important items that need to be clean and kept at room temperature. Sam T.

Renee K. | Overall Experience |
Grado:

**Abuse to customer parking!* staff uses (customer paid parking only) for own needs. No snow plowing in main lot, access doors were blocked several times, Chaotic and poorly monitored loading zone.

megan p. | Overall Experience |
Grado:

Very helpful and friendly staff.

Scharla W. | Overall Experience |
Grado:

Uhaul is very disorganized When you need help you have to wait and beg but dont get Uhaul is not authorized to access my account but took money without consent Staff can be rude Not enough space

Reinier F. | Overall Experience |
Grado:

Great customer service . Had problems with card and they solved the problem right away.

Eseosa O. | Overall Experience |
Grado:

Great customer service and they are very understanding. I recommend to everyone around the world.

JIM M. | Overall Experience |
Grado:

used facility several times will be back next year

erickson e. | Overall Experience |
Grado:

Very clean and secure. Free from pest. Available dollies to help move your stuff. Worth the price.

Diana A. | Overall Experience |
Grado:

The Rexdale U-haul team was efficient, helpful and professional. The female manager showed all of the positive qualities one would expect in a manager of a facility with a diverse range of customers.

george b. | Reservación |
Grado:

No problems.

augustine w. | Overall Experience |
Grado:

One of the best staff

Aji mathew j. | Overall Experience |
Grado:

customers having difficulty in parking, all spaces used to park own vehicles rest area is made as self storage

Jessica A. | Reservación |
Grado:

Parking is limited especially around the entrance and storage loading area. I always have to wait for a vehicle to leave before getting a parking spot.

jose e. | Overall Experience |
Grado:

All good!!!!

JOANA B. | Overall Experience |
Grado:

I was charged an extra month after I had moved out on 15th before my auto renewal on 17th. I've told the staff and even rented a uhaul truck! And NO REPLIES. I was with them 3 yrs. UNPROFESSIONAL

sasha r. | Reservación |
Grado:

Very great and friendly service

Jaspreet B. | Reservación |
Grado:

Customer Service need serious improvement, it took 45 minutes for us to get our rental cargo van. Very disappointed.

Mary grace B. | Reservación |
Grado:

My storage room wasn’t even available... misleading and not up to date information on website! Lucky I showed up in person to set the storage room up before bringing my truck load of stuff with me.

Douglas M. | Overall Experience |
Grado:

Had a horrible trip but the staff were so pleasant and healpfull it really made the world not seem like such a bad place :)

Dana B. | Overall Experience |
Grado:

From the time I picked up the you box to the time I ended the transaction the staff was rude and unaccommodating. I put in a complaint call and it was never call back. Totally disappointed.

angella r. | Overall Experience |
Grado:

Great customer service from staff. They were helpful, knowledgeable and polite. The environment was clean and the storage space was decent.

christina p. | Overall Experience |
Grado:

Staff at this location clearly hate their jobs! Sharmaine looked annoyed when I walked in, took 40 min to check me in, only inside unit available, movers waiting with a full truck, mngr Dawn is a joke

leslie m. | Overall Experience |
Grado:

Great place to rent from, superb value for the money. I have rented from all the big guys, Ryder, Budget, Penske, etc and you WILL pay at least double or more in price and wait in line too.

Conlief L. | Overall Experience |
Grado:

Friendly and very helpful staff who went out of their way to accommodate my needs.

MOHAMMAD Y J. | Overall Experience |
Grado:

Two of the female staff were very rude, arrogant & extremely unprofessional. They were Shamara Johnson & Shermaine Charles. However, the manager Dean and staff Jeffrey Alas were friendly and helpful.

CARTIER S. | Overall Experience |
Grado:

Everyone is friendly and professional excellent customer service at its best .

Pierre V. | Overall Experience |
Grado:

thank you

sally k. | Overall Experience |
Grado:

Very friendly staff. The manager is always available for questioning and advise.

venatia b. | Overall Experience |
Grado:

The staff was excellent and helped me out when I was in need.

LUIS G. | Overall Experience |
Grado:

We are satisfied 90%

CHANELLE G. | Overall Experience |
Grado:

The staff is always super friendly and “chill” which is nice since it makes moving/dealing with your storage less stressful. Thank you for everything!

GENA R. | Overall Experience |
Grado:

The staff were extremely unpleasant and very unwilling to assist customers. I hope i don't have to use your facilities again. I've been using you guys for sone time and this time it wasn't a good.

IVICA S. | Overall Experience |
Grado:

excellent location, easy access, great price

David O. | Overall Experience |
Grado:

H

No reviews have been submitted for this location.

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