Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very impressive operation! Had not seen on this nice, ever! Check-in could not have been more easy! Thank you all for the excellent condition of the van and the pick up/drop off experience !
Donald POtter
Rating:
5.0
They were very friendly and helpful. There’s nothing to improve.
Janet Stephens
Rating:
5.0
Customer did not leave a comment.
Rich Baker
Rating:
5.0
Great service every time
WAYNE O'BANNON
Rating:
4.0
Apparently my equipment was not checked in correctly when I returned it. The following morning, I received phone calls wanting to know why I hadn't checked my equipment in. I never received an email confirmation of the return even though I was told I would.
Samuel Walker
Rating:
5.0
The personel were very helpfull and curtious
David Sanchez
Rating:
5.0
Customer did not leave a comment.
Wayne Snee
Rating:
5.0
Customer did not leave a comment.
William Leyder
Rating:
5.0
Customer did not leave a comment.
Danielle Moore
Rating:
5.0
Excelente
Edwar Talavera
Rating:
5.0
Customer did not leave a comment.
Luis Gonzalez Villalobos
Rating:
4.0
Customer did not leave a comment.
Christopher Green
Rating:
3.0
I rented a truck almost a month ago. As soon as I opened the door I was hit with a drug smell. I went to four different truck before just accepting the last one that had a cigarette smell. They were not deodorized and the Uhaul sun visors were dirty. I paid for the damage insurance and they charged me a $100 cleaning fee. The vehicle was expected to need cleaning because it was rented a month for moving and there were usual dirt.
Natasha Finley
Rating:
5.0
Customer did not leave a comment.
Tiffany Dinkins
Rating:
5.0
I hate moving. But because of the kind, patient and excellent care of everyone involved, it turned out to be a good experience for me. And I was able to save a lot of money. I would definitely recommend you to everyone. Thanks
sharon dozier
Rating:
5.0
Customer did not leave a comment.
Ian Lauren Herbert
Rating:
5.0
Customer did not leave a comment.
Howard DENNIS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Todd Sternberg
Rating:
5.0
The staff at this location is professional and kind. So very helpful with recommendations on what I needed for this move. Brandon helped me Friday evening and Saturday morning and I really enjoyed working with him. But everyone was great
Phyllis Corzo
Rating:
5.0
Customer did not leave a comment.
Carla Gill
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shirlene Chowyuk
Rating:
5.0
Customer did not leave a comment.
DAVID HARRIS
Rating:
5.0
Customer did not leave a comment.
ANDRE Garner
Rating:
5.0
The equipment was exceptionally clean and ran well. The Customer Service Representative was knowledgeable, well mannered, and professional. One of the best U-Haul facilities I have ever interacted with.
Bernard Quinn
Rating:
5.0
Make sure trucks are free of cigarette and cigar smoke.
Andre Harris
Rating:
5.0
I am truly grateful for this UHaul location and staff. I used the facility after relocating to Huntsville while in temporary housing. I often needed to access my belongings and found it very accommodating. I felt my items were secure and in a place that would keep them in good condition. I highly recommend this location for your storage and moving needs.
Lena Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roberth Hillerich
Rating:
5.0
Great experience
KECIA HENDRIX
Rating:
5.0
Customer did not leave a comment.
Donald Jordan
Rating:
4.0
Customer did not leave a comment.
Todd Sternberg
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Bobby Smith
Rating:
3.0
I don't know if I just got a bad vehicle or what it is. This is the second time I've rented from this location and the second time I felt I over paid for a vehicle even at $29.95, because he DIDN'T want to go into second gear.
James Bounds
Rating:
5.0
Last minute… U-Haul came through, the equipment was available, cleaned, and full of gas. Thank you!
Monica Brooks
Rating:
5.0
I reserved a dolly and when I arrived to pick up my truck, they had no dolly's. The didn't have any moving equipment at all.
Jill Love
Rating:
5.0
Van needed to be cleaned. Inside was very dirty.
Mary Anne Sutherland
Rating:
5.0
Customer did not leave a comment.
Jeremy Davis
Rating:
5.0
Great team at Uhaul Research Park !!!!
Tim Garrison
Rating:
5.0
Customer did not leave a comment.
Mary Anne Sutherland
Rating:
3.0
The first truck had a bald front tire. When I pointed it out, an employee was quick to help me find another truck. However, trucks are not topped off with fuel. This seems like a simple thing to make the rental/moving process a little less hectic.
Cameron Handyside
Rating:
5.0
Customer did not leave a comment.
MARCUS COCHRAN
Rating:
5.0
App online makes it easy!
John Hall
Rating:
5.0
Customer did not leave a comment.
GIA TAYLOR
Rating:
5.0
STAY AWESOME
Judith Scales
Rating:
5.0
Customer did not leave a comment.
Felicia Eady- Shelby
Rating:
5.0
Customer did not leave a comment.
Seth Tolson
Rating:
2.0
I was told at the pick-up-location in Alamosa, CO that when I returned the equipment in Huntsville I would receive a $75,00 refund if I returned it by the date and time on the receipt and in good condition. When I returned the equipment a day early in Huntsville, AL I was told that there was no refund available. I felt cheated and lied to. U-Haul has always been my go-to place for moving supplies and equipment, I was very disappointed in this outcome.
Shirley Hope
Rating:
3.0
Have a checklist of all services and products paid for to ensure I’m not missing anything.
Alexandra Jones
Rating:
5.0
The drop off location was terrific they help us a lot the workers was very considerate of us and I will definitely recommend anyone to them but any U-haul establishment in NY definitely run away from them
Cornelious McNeely
Rating:
5.0
Customer did not leave a comment.
CHARLES GREENE
Rating:
5.0
Everyone was so friendly and helpful during the process. They answered all of my questions. The general manager was also very kind and helpful. Overall it was a great experience!
REGINE WARDLOW
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CARLOS R ORTEGA
Rating:
5.0
Customer did not leave a comment.
Maggie Watters
Rating:
5.0
We had an incredible young lady help with obtaining a 5x10 storage unit and the turning in of the trailer. I've been a customer of U-Haul in Huntsville for a couple of years now and suggested it to my son for placing his personal items in storage for the year or so he'll be gone.
THOMAS HUDSON
Rating:
2.0
Customer did not leave a comment.
Tammy Shearer
Rating:
3.0
My truck didn't have a ramp Egypt made moving much harder. I wasn't reimbursed because the manager didn't give me enough time to come back to the store to get the remaining credit balance from my $100 cash deposit. When I called to let them know I was coming to pick up my deposit, the manager advised me that he'd already sent it via check, therefore I had no chance to be reimbursed for the ramp that was completely missing. It's a nice establishment, but I didn't like how my refund was handled.
Ashley Snodgrass
Rating:
5.0
Customer did not leave a comment.
Desmon Martin
|
Overall Experience
Rating:
3.0
Lots of hidden cost and missed delivery times
Stuart Bate
Rating:
3.0
I always feel unwelcomed at this location but it’s the closest location. When you walk in the employees act like you are interrupting them or like you are trying to steal… they are really rude especially the older gentlemen that work there. But I get what I need when I use the facilities I just wish they treated me better that’s why I always use the self help thru the app!
Alexia White
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Norman Woody
Rating:
5.0
The driver’s seat was torn and taped up. The visor on the passenger side was broken. The tire sensor indicated a problem with the tires. There was a very bad vibration in the front end when I applied the brakes.
CHARLES GREENE
Rating:
5.0
Great job completed very fast
William Lewis
Rating:
5.0
Fast and clean and very friendly
Malika Underwood
Rating:
5.0
Great customer service, they made sure I had everything I needed
Timothy Tucker
Rating:
4.0
I left my cell phone charger in the truck. Can I come and pick it up? Lamont Williams 256-683-0432.
Lamont Williams
Rating:
5.0
Customer did not leave a comment.
FATISHA BONE
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
APIPHANY PORTER
|
First Impressions
Rating:
5.0
You should make it a little easier for Business owners to rent vans using a debit card. Especially someone who is as frequent as I am..
Ian Lauren Herbert
Rating:
1.0
The person that worked there basically just gave me the keys and told me to go find the U-Haul in the rain didn’t really explain nothing in detail very unprofessional I’m not sure if she was just ready to go home or what
Tanasaki Nelson
Rating:
5.0
Professionally runned operations
Bradd Schultz
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
david blazier
Rating:
5.0
Customer did not leave a comment.
GARY INDIHAR
Rating:
5.0
Customer did not leave a comment.
Alex Whatley
Rating:
5.0
You guys were awesome
Ola Jones
Rating:
4.0
Customer did not leave a comment.
JESSICA BELLEGARDE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Josh Jackson
Rating:
5.0
Customer did not leave a comment.
Temeka Langford
|
Overall Experience
Rating:
5.0
Drop off area was clearly identified, office personnel were friendly & professional.
James Hawkins
Rating:
5.0
Have a longer drop off/pick up tent(?)
John Lindgren
Rating:
5.0
Customer did not leave a comment.
Beverly Edwards
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeffrey Savage
Rating:
5.0
Excellent staff customer service and team
Garfield Benn
Rating:
5.0
Host uhaul rep was very helpful, polite, and efficient... thank you
MICHAEL NOVENE
Rating:
1.0
When we rented the 17 ft truck it s was muddy on the out side and inside. There was left over food and condiments left behind from the last renter.. It smelled so bad with cigarette smoke that we had to ride with the windows cracked. The heat was turned up so high because of the knob missing and you couldn't adjust it. it was ok to cracke the windows. But not much because of it being in the 30s. And most importantly was the breaks was making a loud noise. I went right back in to inform the young lady andnshe was gone from the desk. There was a young African American young man that came to the truck with us. And he also witness the things that was wrong. It was until we got a load to take to my mom new home is when we heard the brakes and the heat.was set to high. We had to rent the truck to move my 80 year old mom and dad. And all I was given was 37.00 off of 176.00 we use this location not because close to where we are going it was because they always have what you need at anytime. I will have to find a new location that's going to be fair across the board.
Valerie Mitchell
Rating:
5.0
Used UHAUL in the past, but this is the first time I worked with staff that were personable and went above & beyond to accommodate my needs.
Cody Dawson
Rating:
5.0
Customer did not leave a comment.
Ashley Lockett
|
Online Move In
Rating:
5.0
Streamlined and very efficient process. Love the online check in/out process.
Jorge Castillo
Rating:
5.0
Super helpful and easy!!
Emily Lynch
Rating:
5.0
The service was excellent. Jardarius has excellent people skills and promptly took care of us as we arrived for the trailer and upon our return. SUPER young man!
George Swiney
Rating:
5.0
Customer did not leave a comment.
Kathy MCCaulley
Rating:
5.0
Customer did not leave a comment.
Rebecca Rohr
Rating:
5.0
Customer did not leave a comment.
ADAM WHISNANT
Rating:
5.0
Customer did not leave a comment.
ROBERT FENNELL
Rating:
4.0
Have better working imployees and make sure all vehicles be rented out is properly cleaned and inspected.
Geetan Alleyne
Rating:
5.0
Great first impression. Friendly staff, clean, and state of the art facility at a better price than its competitors.
Miles Walz
|
Overall Experience
Rating:
5.0
Friendly and helpful staff. The facility is clean and has state of the art security.
Miles Walz
|
First Impressions
Rating:
5.0
Friendly and helpful staff. Very good first impression
Miles Walz
|
Online Move In
Rating:
4.0
Having more knowledge of over process. Overall everything went well, but I feel pricing was high for travel. The storage was a little high also. I feel all the details explained to me also. Thank you for time and corporation.
Dave Balkcom
Rating:
2.0
I was charged $17.68 extra outside of the 98 I had already paid. They said it was for extra mileage but I was charged for it before I even brought the truck back. The way I know is because my bank flagged it as fraud and locked my card because of the transaction. When I called the girl said the manager was not available but the mileage was right. Which I said how when I had just returned the truck but was charged the extra mileage an hour earlier. She could not answer that for me and I am just over Uhaul at this point. This location at least. They are scamming people.
Elrean Jones
Rating:
5.0
Very helpful and organized. Got me on my way in no time.
Chris Taylor
Rating:
4.0
Customer did not leave a comment.
Jarius Parker
Rating:
5.0
CONTINUE being professional and AWESOME, AND BLESSED 💯
judith scales
Rating:
5.0
Amazingly smooth transfer of household goods. A live person was available when I had a question, day and time commitments were kept. Very good service
Carla Hadler
Rating:
5.0
Install another motion sensor in the middle of the hallways. After approximately 10min they'd time out and required you to walk to the very end of the hallway to turn the lights back on.
William Bradford
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shanell Mayes
Rating:
5.0
Great service.
Mohamed Ashour
Rating:
5.0
Customer did not leave a comment.
david colvin
Rating:
5.0
Customer did not leave a comment.
JEFFERY ISSNER
Rating:
5.0
Customer did not leave a comment.
Inga Fowler
Rating:
5.0
The staff is friendly, helpful, and efficient. I was in and out in a matter of minutes.
Michael Mosimann
Rating:
3.0
After moving across many states and paying for ony a half of month I was chraged
for delivery. Also my kitchen table was damaged and will contacting you for payment or replacement.
Dave Balkcom
Rating:
5.0
Put a sign at the back entrance directing you to the front.
Jack Allen
Rating:
5.0
Customer did not leave a comment.
Bonnie Boop
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John Lindgren
Rating:
5.0
Staff was friendly , accommodating and helpful. The facility was very clean and accessible! Thank you all for a stress free move.
Lakima Brown
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Carol Barturen
Rating:
5.0
Customer did not leave a comment.
Phuoc Phan
Rating:
5.0
The staff was great and helpful but due to the prices I wouldn’t recommend.
MIRACLE WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SUSAN PURVIS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JANET DUKE
|
Overall Experience
Rating:
5.0
Staff was very professional and helpful.
DIANE CHATFIELD
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles Dawson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shavonne Tankersley
|
Overall Experience
Rating:
5.0
Great customer service and courteous information about what they have in their store! Definitely recommend them!!
Jessica Dumas
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Howard DENNIS
|
Online Move In
Rating:
4.0
People are down to earth and friendly. Place is clean and well kept. Price was pretty high in my opinion but if you are able to afford it then it’s worth it.
Christi Conn
|
Overall Experience
Rating:
5.0
Cache was amazing! She greeted me with a smile and was tremendously helpful in helping me rent out a unit. Her customer service was off the charts!
SAVORIS IVY
|
First Impressions
Rating:
5.0
Thank you for the great service during mu son's transition out of the Army. You were in the right place at the right time.
Frank Pichler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
laquecia slack
|
Overall Experience
Rating:
5.0
Unit contents stayed clean and dust free. Very pleased.
DAVID HARRISON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
anaya mosely
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles Hunter
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Sheila Burress
|
Overall Experience
Rating:
5.0
LOVED THE OWNER! mr. chris was so polite and kind throughout the whole interaction! made me feel really comfortable with the free months storage and explained the entire process in a way that i would recommend this location solely and use his facility moving forward to store my belongings ! also all staff was polite and helpful in the entire process from calling to set the reservation on the phone to when i was leaving, in making sure i had everything i needed. loved this experience during a tough moving process that left me with my belongings in a uhaul for two days and getting the free storage and pleasant experience made up for the hassle genuinely!
anaya mosely
|
First Impressions
Rating:
5.0
Excellent location and professionalism.
Michael Taylor
|
First Impressions
Rating:
5.0
Very friendly staff. Very clean facility.
Al Condino
|
Overall Experience
Rating:
5.0
Cleanest storage facility ever seen.
Brett Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOE WASHINGTON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tyrese Holley
|
Overall Experience
Rating:
5.0
Great service
Jeffrey Felice
|
First Impressions
Rating:
5.0
Really happy with how everything was designed to be so efficient. Really nice setup.
Daryl Thaxton
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
Karl Frick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Micah Jackson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Billy Bell
|
First Impressions
Rating:
4.0
Thanks for being there.
EVELYN BOVELL
|
First Impressions
Rating:
3.0
They are SCAMMERS!!! they charger you for gas that’s not really in the truck and lie about mileage…
April Parker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEANDRIA JERNIGAN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adam Metzler
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Teresa Barnes
|
First Impressions
Rating:
5.0
As someone who has seen a lot of rear entrances. I definitely recommend using the front one here! After physically seeing 50 un-rentable Uhaul’s for weeks, At a time. I reserved a 26ft Box Truck, Had my certified driver pickup and deliver to their largely, unknown facility. On Old Monrovia Rd, In Madison County, Al. The staff is reliable and friendly and any problem you may have. The staff handles with the most integrity. I’ve seen as an owner, For quite some time now! Would recommend to anyone for storage. And or Shipping needs. If you rent a uhaul, your first month is free. How could you not? Ask them, not me.
McKinley Regan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kierra Newkirk
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ERIC STATON
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUNE APPLEBEY
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jason North
|
Overall Experience
Rating:
5.0
The facility was extremely clean. The attendance were very helpful. This was a great experience for me.
jimmy sorrell
|
Overall Experience
Rating:
5.0
Cache was so nice and helpful! She made the entire process easy and stress free. Cache went over all of the options for me and help me pick the best choice for what I needed.
JASMINE PEASE
|
First Impressions
Rating:
5.0
Everything was perfect!! I wish this location was closer to where I moved so I could continue storing things here. I love how open and brightly lit the units were. The fact that there is a camera monitoring them by staff also adds an additional level of security too. Great, knowledgeable and informative staff!! This location is the best ever!! Keep up the great work! :)
tiffani davis
|
Overall Experience
Rating:
5.0
The women who helped me that evening were very helpful and sweet. I had a rough day moving stuff in and they cheered me up. Jaden was also a great help with how to unload my stuff off the truck. Definitely recommend this location for any rental needs!!
Jessica Dumas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YOLANDA WILLIAMS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isma Ben
|
Overall Experience
Rating:
5.0
Great multi level storage
Will Thomas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
dawn thompson
|
Overall Experience
Rating:
5.0
The owner was very nice and very helpful and the staff
Andre Johnson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Aazizah Lee
|
Overall Experience
Rating:
5.0
The facility went above and beyond for me .. i was escaping a dv situation that lead me to relocate and my things arrived 1 day before i was there. They allowed my uhaul trilor to stay in their covered garage locked and safe until I got there. You have no0 idea how that helped my anxiety. I moved from out of State, and the whole process was made so easy and worry free.
Michelle Martin
|
Overall Experience
Rating:
5.0
The staff was very courteous and helpful.
sharon logan
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Allison Davis
|
Online Move In
Rating:
5.0
Staff were so helpful and friendly!
Elise Hall
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Crystal Swinford
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
WILLIAM HOOGEBOOM
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TAYANNA SALLINS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ANA MORALES DAMAS
|
Overall Experience
Rating:
5.0
Both of the folks that helped me set up my storage/account were VERY professional and courteous.
VICTOR STAHL
|
First Impressions
Rating:
5.0
Everyone there was very polite and very helpful.
JUNE APPLEBEY
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TORMISHYO MAMOUAKA
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marcia hardney
|
First Impressions
Rating:
4.0
I appreciate your professionalism and promptness in how you handle your business.
Maple Smith
|
First Impressions
Rating:
5.0
Always an amazing experience! Staff was awesome! Very helpful!
Rebecca Ward
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOE WASHINGTON
|
First Impressions
Rating:
5.0
The staff are so friendly and helpful. The manager Chris is very pleasant and always looking out for his customers. They don’t just sell what you think you want the staff works closely with you so that you will make the right decision in choosing whether it’s a truck or storage place.
dawn thompson
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rotasha McDowell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christi Conn
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MARK MORRISON
|
Overall Experience
Rating:
4.0
Kept messing up my payment, even put a lock on one of my units, sent unpaid letters to my home “so embarrassing”. The mistake got fixed but it was a hassle to get it off, they kept saying I owed when all payments were on auto pay. Nice, clean place, the staff is always polite and helpful but everyone needs to get on one accord, this happened to me 2x when it came to payments.
fantasia woodruff
|
Overall Experience
Rating:
5.0
Chris was amazingly helpful.
Andrea Halstead
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathaniel Michal
|
Online Move In
Rating:
5.0
the attendant was really helpful and on the spot
Clifton Ford
|
Overall Experience
Rating:
5.0
Good
Genesis Morales
|
First Impressions
Rating:
5.0
The staff was great and the process was quick and easy. Had me out in 7 minutes tops.
Brandi Calloway
|
First Impressions
Rating:
4.0
There were times that it did not seem like it was temperature controlled.
Geraldine Thompson
|
Overall Experience
Rating:
5.0
I had no problems with the facility or staff.
William Veith
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Christy Daniels
|
Online Move In
Rating:
5.0
I love this location, wouldn’t book with no other location for storage .
Dominique Meare
|
First Impressions
Rating:
5.0
Everyone was very nice and helpful thank you so much 😊.
Carla Renae Hill
|
First Impressions
Rating:
4.0
Great job 👏
Gloria Smith
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jasmine Goraum
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Joseph Decker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nikerie Vereen
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
aaron hovis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nyambi Baker
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Thomas Barth
|
First Impressions
Rating:
4.0
The Folks were friendly and very helpful.
Clarence Ates
|
Overall Experience
Rating:
5.0
I would recommend this facility - the bathrooms were dirty both times I wanted to use them but other than that , this was a great location and satisfied my short term storage needs.
Jill Love
|
Overall Experience
Rating:
5.0
Everyone was friendly and answered all my questions. Felt very comfortable with them. I’d definitely recommend this location.
Esther Easter
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DANIEL BURRELL
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
desyrae clark
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
david russell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maelle Felicite
|
First Impressions
Rating:
5.0
Great customer service!!
Natisha Baly
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alexys Ayers
|
Online Move In
Rating:
5.0
On-site morning shift person when I stopped by was great.
Laden Montgomery
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JANNETTE SULLIVAN
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BENJAMIN HUFF
|
Overall Experience
Rating:
5.0
Great people clean clean lots of rental trucks.they are washed&mop inside of the trucks very clean trucks inside&out.lots&lots of moving supplies one stop all you need for moving. I love my storage❤❤❤❤❤i love the hrs lots & lots of security cameras.please visit them
Tracy Swan
|
First Impressions
Rating:
1.0
Service was super slow and confusing
Hunter Hester
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jwaymon Stone
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
christie burkes
|
Overall Experience
Rating:
3.0
I photographed a unit with roaches coming out like crazy and it didn’t seem to be that big of a deal to the facility manager.
FELICIA ANDERSON
|
Overall Experience
Rating:
4.0
Na
Alex Brockman
|
Overall Experience
Rating:
5.0
The staff was very helpful and very pleasant the entire time even when there were several different customers asking questions at the same time.
Chris Worley
|
Online Move In
Rating:
5.0
Excellent overall service
kimberly dwellingham
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Greg Barnett
|
First Impressions
Rating:
4.0
Thx
Mercedes Rice
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Beverly Edwards
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Michele Goodson
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Michael Pritchett
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BENJAMIN HUFF
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ashley Charley
|
Online Move In
Rating:
5.0
I did experience the most wonderful and pleasant customer service from Jayla. She was so sweet and genuine. It definitely was a pleasure doing business with her. I would recommend all my friends to this location, especially if she’s there.
linda rudolph
|
Overall Experience
Rating:
5.0
Everyone was very professional. The facility was clean and well lit.
linda rudolph
|
Overall Experience
Rating:
5.0
Loved the staff and everyone was very professional.
linda rudolph
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
michael davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clemencia cARLBERG
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
WILLIAM GEIGER
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jerell Butler
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Howell Taylor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
fantasia woodruff
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Charles Toney Jones
|
First Impressions
Rating:
4.0
Elevator broken for several weeks.
Joel Hulett
|
Overall Experience
Rating:
5.0
At the U-Haul Moving & Storage at Research Park facility in Huntsville, AL, -- A huge Thank You to Manager Jason Petty for his great customer service! A problem with the elevator prevented us from accessing our 3rd floor unit. There we were with a truck load of boxes & furniture. Jason quickly offered us a good solution w/a first floor unit. He was calm, professional, efficient and nice! Hope all U-Haul facilities have a manager like Jason!!
Laura Weatherbee
Seager Wilson
|
First Impressions
Rating:
1.0
Bad experiences all around and also bad customer service.
William Perry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gina Seibert
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Jade Parker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kelley Raper
|
Overall Experience
Rating:
5.0
Mr. Petty was AMAZING!!! He was helpful and walked me through all the options, showed me the features, explained the various storage plans, security, entry options, etc. I couldn't have been more pleased with his professionalism and customer service. I left U Haul feeling very satisfied and confident that my property would be in good hands.
Dawn Douglas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Nour Alawad
|
First Impressions
Rating:
5.0
This is one of the nicest storage facilities I've ever seen/used...and, the staff was extremely friendly & helpful. Thank you!
Edward Ebel
|
First Impressions
Rating:
5.0
Very professional staff, very well organized and maintained facility!
CHAD MCBRIDE
|
First Impressions
Rating:
5.0
None
Anthony Jotautas
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Melissa GallagherSmith
|
First Impressions
Rating:
5.0
Jason does a FANTASTIC job. Helpful, explains everything and spends as much time with you as you need. GREAT costumer service.
Devon Gruschow
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
LeGrande Swanson
|
First Impressions
Rating:
5.0
I was impressed with each unit having a security system. The staff was also very friendly.
ROBIN MILLER
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
jada pettaway
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Megan Chatman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jennifer mosely
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gabrielle campbell
|
First Impressions
Rating:
5.0
Very nice and clean facility
Rosa Vargas
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jacob Suttles
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
RaKesia Jones
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shawn Harry
|
First Impressions
Rating:
5.0
Great place to store your things.
Michelle Douglas
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DEBRA CHILDS
|
First Impressions
Rating:
5.0
Over the past two of years we've moved all our house belongings twice. These moves have come with a lot of anxiety. However, one of the bright spots was the U-Haul Facility at Old Monrovia Rd.
The storage areas were clean and well lit. The staff was friendly, efficient and easy to laugh. They had inventory of trucks ready to accommodate the different and unexpected circumstances that seemed to follow us round.
If you are moving in, or away, this U-Haul will make the move easier.
Pete Sessa
|
Overall Experience
Rating:
5.0
Need 24 access please
BREIONA HORTON
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Edwin Roussell
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ERIC THOMAS
|
Overall Experience
Rating:
5.0
Great staff and storage.
melissa presnell
|
Overall Experience
Rating:
4.0
Very helpful. Service was great.,facility was clean and twas just what I needed. Thank your.
STEPHANIE REID
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Japonica Rudolph
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deondra Bates
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Marquisia Thompson
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Courtney Charley
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Freida LaPaugh
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Christopher Schaller
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jade Parker
|
First Impressions
Rating:
5.0
Required roadside assistance, U-Haul team went all out to get me back on the road again.
Angel Rodriguez
|
Overall Experience
Rating:
4.0
The online instructions stated to present homeowners insurance verification upon arrival. The clerk at the desk did not know how to enter the homeowners insurance. It turns out they don't have to record the insurance, just need to see it. He also didn't know that the lock was inside the unit. Had to call his manager.
Carol Kelley
|
Online Move In
Rating:
5.0
When I get ready to move again i will be calling u again . I told my friends how good of service I got
Imra Pittman
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rotasha McDowell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
YASMINE LEBRUN
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Takiya Jason
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elise Pryor
|
Overall Experience
Rating:
1.0
Uhaul was running a special if you rent a truck got a free month on a storage unit. I paid for a sml unit. The cost was 79 a month I was late on my first pymnt I was charged 272 dollars . I asked if that coverd feb.and March. I was told it did. Well almost every night after around 2 or 3 a.m the system you have kept trying to charge my debit card Luckily my card is locked or your people would of been ripping me off. Frustrated over all this I gave my belongings and Jason the manager offered to surrender my things if I paid an agreeable amount. By April their were plans to sell my unit already. I called and asked when this would happen and he said he didn't know, yet I got an email stating my unit was going to be sold although no one could tell me when so I could bid on my things. I feel like the employees you have working their are ripping people off by making charges on their debit cards at dark thirty.when I rented the truck the employees acted way to happy that I was paying cash. I watched as they took cash out and put it in there pockets. I know when a person moves or buys a house I'm sure a loan is involved and large amounts of money is in a person's account. So possibly skimming off it may go unnoticed but I am poor and my bank account had very little money in it but apparently your employees felt otherwise because almost every night they tried to charge my debit card while I was sleeping. After the first time this happened Jason assured me it was a mistake and would never happen again well it didn't happen during business hours again it happened at between 2 and 4 am. I wonder how many other debit cards were charged and it went unnoticed by the owner of the account? I have proof of theses charges I have proof that I paid for Feb and March and my late fee . Yet I was still receiving notices for charges by uhaul a couple days after my payment was made. So I lost my belongings and no I will not recommend uhaul. In fact I have told everyone I know that uhaul is a rip off or at least the employees that represent uhaul are thieves and will try to skim bank accounts at night while you sleep so you never see the notification on an email or text.
ELIZABETH HARRIS
|
Overall Experience
Rating:
5.0
Jason petty is the man!!!!! He went above and beyond his duties to provide me the best experience I could ever ask for. I recommend this site for all your moving and storage needs.
Richard Minor
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert Mann
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alicia Helton
|
Online Move In
Rating:
5.0
Thank You
FILEMON SANDOVAL
|
First Impressions
Rating:
5.0
When busy, waiting on the single elevator can be really bothersome. It would be nice to have two options. However, the elevator is absolutely massive and certainly not cheap.
Angus MacLellan
|
Overall Experience
Rating:
3.0
What can I say it’s a storage unit 🤷♂️ It was clean and well maintained as for as the buildings/units. However, I don’t think I have ever seen staff move so slowly when signing you up for a unit and closing one out. It was insane, waited 40mins in a line with 3 associates working and 3 customers ahead of me. Also the slide cards for the security system are a joke. They work about half the time on 2 of the 4 readers at the building entrances.
Jacob Garris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
angela west
|
First Impressions
Rating:
5.0
Great customer service experience. Jayla was helpful with everything and she reassured me that storage unit would be safe.
Japonica Rudolph
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
aniya harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHAYLA LATOYA THOMAS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Al Condino
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Stacey Jones
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Chloe Moore
|
Overall Experience
Rating:
5.0
Jason Petty and the entire staff were amazing they were all so kind and knowledgeable on everything. The entire process was so easy and convenient. Despite having multiple customers the waiting process wasn't long at all.
Alecia Pritman
|
First Impressions
Rating:
5.0
Best U Haul facility I have ever been to and the manager Jason Petty was the great, he helped us with every step in our cross county move. Can't thank him enough
Bill Yelland
|
Overall Experience
Rating:
3.0
I’m giving it 3 stars because the lady that helped me was rude and talked to me like I was stupid. like I didn’t know what I was talking about, just because she couldn’t find my reservation. Saying are you sure you pick the right location, and when I pulled my phone out to show her she sat there looking at me like I was crazy. The facility it self was nice and clean.
Takiya Jason
|
First Impressions
Rating:
4.0
The automatic lights did not come on when we accessed our newly rented unit. That’s a security concern.
The toilet needed cleaning.
Frances Witt
|
First Impressions
Rating:
5.0
Very nice facility except for the problem of people parking their cars in the spaces for uhaul trucks to load or unload
Edwin Roussell
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jennifer mosely
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stacy Peavey
|
Overall Experience
Rating:
3.0
Didn’t like that we paid for an entire month and couldn’t get the prorated back after turn in
WALTER JONES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
jennifer mosely
|
First Impressions
Rating:
2.0
Very unorganized. Staff did not communicate with each other. I believe I spoke with three different people told them we would be there on a specific day at a specific time, and when I arrived at that exact time everybody was surprised saying I was supposed to be there the day prior. They had put all of our boxes away and that caused a delay. I had hired movers for a certain amount of time and we had to go over the time because of U-Haul‘s mistake. The only person that knew how to operate the forklift was also operating the computer, she left a gentleman in charge of had not worked the front desk one day in his life and had no idea how to input customer information. Even after we had mail and I went back to check to see if everything was OK and found out Randy none of our information was saved in the system. Everything had to be redone. Then as we were unloading our queue boxes, we got a message from U-Haul saying if we did not respond to their message, our contract would be terminated. This is while we were standing on U-Haul property! It is a broken system that needs to be replaced. Moving is stressful enough we do not need any of these extra headaches.
brian anderson
|
First Impressions
Rating:
5.0
All the staff were polite and professional. Jason explained all the sizes of units to me and I got exactly what I needed.
KEVIN JONES
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
kayla pointer
|
First Impressions
Rating:
5.0
I already recommended you to my daughter.she should be there in a month.
Dorothy Brown
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
brady adams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Thomas McLaughlin
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Andre Sallworth
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
kenya cooper
|
Overall Experience
Rating:
5.0
J was very helpful, friendly and hospitable. He made my experience waaayyy better then the Uhaul in Akron Ohio. Thank you
CHANA MARISSA WORRELL-WILLIAMS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CRAIG MEADOWS
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angus MacLellan
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Courtney Charley
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
michael davis
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Omar Assim
|
Overall Experience
Rating:
5.0
Customer services was excellent. Jason was very professional & kind.
Malissia Houston
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Montoya Alvidrez
|
Overall Experience
Rating:
3.0
I just feel like if you know a customer has a 7 pm drop off time you shouldn’t close at 655 pm especially when the key fob doesn’t fit in the box
giovanni gilbreath
|
First Impressions
Rating:
5.0
Thank you Mr. Petty for everything! May God continue to bless you!
Lashawnda Lavender
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anthony Hartage
|
Overall Experience
Rating:
5.0
Every person we encountered at the Monrovia Facility was helpful and considerate. The ease of flow between hallways was good. The alarms and cameras gave added assurance that our storage would be safe until we could move it, into our home. The neighborhood corner was so helpful. I had purchased covers for moving furniture but, went off and left in another vehicle. I was able to use something from the corner. What a good idea!
Mary Epps
|
Overall Experience
Rating:
5.0
The employees were extremely friendly and helpful. The facility was spotless. The vans, trucks and trailers looked like new, and there were tons of them LOL. The storage spaces are quite clean and reasonably priced.
Michael Dick
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Adrianna Ortega
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Willis Davis
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHERRY JAMAR
|
Overall Experience
Rating:
5.0
Thank you for keeping my items safe in storage. If I need storage again I’ll definitely be back.
Crystal Harris
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
AMY HAYES
|
First Impressions
Rating:
5.0
Jason Petty and the staff there were very helpful. This was the best storage facility I have ever used. Very clean and smelled nice also.
Great job Jason and Staff
CHARLETTA HAMMONS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mechiel Harris
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ronnie Watson
|
First Impressions
Rating:
5.0
Move in was a breeze. Facility very clean. Staff was very friendly and helpful.
Eveline Picerno
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DOLLIE BETTS
|
First Impressions
Rating:
5.0
Thank you, Jason, for your assistance in making a recent move go a little more smoothly. We appreciate your responsiveness in taking care of any issues promptly.
Bettye Poole
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Natalie Moore
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Brea Potts
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
veta francis
|
First Impressions
Rating:
5.0
She was very patient with me and was super friendly. Very helpful, and respectful
emily walden
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SHEILA LOUISON
|
Overall Experience
Rating:
5.0
Jason and the staff were tops!
John Matter
|
Online Move In
Rating:
5.0
Very professional curtious and hard working.
Chaplain Robert Charles Steinmeyer
|
First Impressions