Customer Reviews for U-Haul Moving & Storage at Research Blvd

Rating:

5.0

Super easy to book, pick up and drop off. Logistics for my trip was made easy.

Rating:

5.0

kind staff and always the best service. thanks

Rating:

3.0

Do not tie a dolly in the truck that you charge for if it is untied. We turned down having a dolly. We own one -- and accepting a dolly is both part of the reservation and the check in. The dolly that was tied in the truck took up space that we paid to use, and made it more difficult to load something. We could not get that space back without an extra charge. That is not right and needs to stop.

Rating:

4.0

ID pictures were intrusive and overly excessive

Rating:

5.0

The best uhaul location around! Under great management and all the employees are awesome, respectful, and helpful! Location gets an A+ in my book!

Rating:

5.0

Just want to give a shout out to David, he was extremely helpful and friendly. Thank you!

Rating:

5.0

Drop off procedure was the worst. Please make it simple it doesn’t need to be complicated. Thanks it took me over 25 min to return.

Rating:

1.0

The store manager was very rude and did not charge correctly. I never go to this store and nor recommend any one else

Rating:

5.0

You can have your EMPLOYEES check the drop box before assuming a truck is late for upon return because that phone call really pissed me off!

Rating:

5.0

Excellent service

Rating:

3.0

This is the 2nd time I've rented Uhaul boxes, including storage and transport. My first experience was nearly flawless. This next one was not nearly as seamless... Poor communication out of the final destination store (Springdale, AR) and the boxes themselves were horrible! Falling apart, hard to open and close, lots of wood splinters (which ended up in our fingers), and at least one the locking mechanism was defective. Although my belongings did arrive safely, the experience with the boxes themselves was not a selling point

Rating:

1.0

Driving 22 miles required 6 gallons of fuel ($27), with a terribly wield experience, and no regard for what the customer says. Nobody bothered to remind us that if we didn’t add fuel, we would be charged a $30 service fee. When we asked about it, they simply pointed to the contract. Even though we asked about fuel charges before renting, they failed to mention the service fee. A very unsatisfactory experience.

Rating:

5.0

Nothing great customer service

Rating:

3.0

The trailer was supposed to be at a location near me in liberty hill but the customer who had the one I was supposed to get had not brought it back to the shop. LUCKILY they located one at the research Blvd location but it was a half hour from me and time consuming. The trailer looked fine when I got it but I drove it home and when I opened the door the little black strip (like an 1” padding “ along the wall of it was dangling down.on the ground. But I was able to screw it back into the wall with my screw driver so not a huge deal but I was worried I would get charged for it when the wholes were stripped out and why it wasn’t staying. But over all it was an easy pick up and return.

Rating:

1.0

I was charged for fuel that I had put into the vehicle. I question the mileage amount that I was charged for as well. I will never use this location again. I will advise everyone I know not to use this location. I have always had positive experiences with UHaul, however, after this experience I am concerned about the quality of services.

Rating:

5.0

Everyone was helpful. Picking up and returning the truck was super easy. I would for sure use this location again.

Rating:

5.0

Our positive feedback would be that this location has a very knowledgeable and polite manager and their team setting up the trucks worked efficiently with the desk team. The one issue I came across is that we rented 1 dozen blankets but it looks like we only received 10. We are especially thankful for this locations efforts as our original pick up location ended up not having the truck we reserved as the customer who had it was not able to return it in time for our pick up and the manager here was able to have the truck set aside for us to pick up right away.

Rating:

5.0

everything is good

Rating:

5.0

Everything went smoothly, staff. Real good

Rating:

3.0

All the notifications came hours later so were unhelpful. Uhaul would call me everyday even though I had already confirmed everything multiple times. Systems clearly need improvement for a better consumer experience that doesn't involve hasseling them for weeks on end.

Rating:

4.0

The staffs were very helpful and the storage facility is nice. But the system is faulted. I was assigned to a unit that was under repair and not accessible. The staffs needed to make multiple phone calls to make it right

Rating:

5.0

There was trash in the cab and the truck left an oil spot on the driveway.

Rating:

5.0

no any issues this time

Rating:

5.0

Great service

Rating:

3.0

Upon return of the truck, I had taken a picture of the odometer and fuel tank. When I pulled up to return, a sign stated to remain in truck. After 10-15 minutes I then went into the store. Was asked if I added fuel and then said that was all I needed to do for the return. The amount of miles driven was less than I anticipated yet no refund on the difference was made.

Rating:

3.0

Had arranged for the box to be delivered to second address early because it arrived early in TX but was harassed by calls days later about delivery because your computer system kept duplicate entries. Was not impressed that you couldn't keep track of what had already been delivered and picked up. Also need better communication, box was delivered before message that the uhaul delivery was on its way both times.

Rating:

2.0

The customer service agent at the desk, was not well trained, or well experienced, ... I basically had to repeat everything that I had done online previously to reserve the unit and Reserve a trailer, I basically had to duplicate everything when I arrived at the facility because the agent said nothing was showing up in the computer so either the person online didn't do anything or the person in the office didn't know how to use the computer system or the data system, or what to do, costing me about an extra hour overall, which was a inconvenience to myself and the people I had with me that we're going to help.

Rating:

3.0

The truck one of the worst ones I have rented. The brakes seemed sluggish, the sun visors were falling apart, and it smelled like cheap air freshener. The staff was very busy and doing their best to keep up with the Friday afternoon demand, so I will say they were very impressed with how they juggles all of the customers. They definitely could have used one more person there to help out. I will likely not be using them again, as there are a few other Uhauls close to me that might be better.

Rating:

4.0

Everything was fine

Rating:

5.0

Everyone was very nice and helpful but Alejandro went above and beyond to help with our auto trailer getting set up. He was very friendly and super informative. Thank you for all your help!

Rating:

2.0

Get English speaking employees. Have employees be attentive to customers rather than having loud music playing on their phones or carrying on personal conversations on their headsets while tending to customers. I experienced both. Have your manager listen to and respect the customer. If an employee calls a customer Cabron in front of the manager the manager should reprimand the employee as some of us do understand Spanish. Worst experience I've ever had at uhaul.

Rating:

5.0

I rent often from you guys and the trucks are usually in great condition. This truck sounded like it was having issues with the transmission.

Rating:

5.0

Absolutely everyone at this location was extremely helpful and pleasant to work with. They take necessary steps to make each and every customer feel welcome and appreciate it.

Rating:

5.0

Not their fault, but I was delayed over an hour by the U-Haul nationwide computer outage

Rating:

5.0

friendly and efficient staffs

Rating:

5.0

Todos bien gracias

Rating:

5.0

Francis Tort provided exceptional customer service. She was very knowledgeable, patient, efficient, thorough, organized and an excellent leader.

Rating:

1.0

Greedy, money hungry, unprofessional, ignorant staff. Please take a picture of literally everything. These people make up anything to get an extra dollar out of you and threaten to send the bill to collections if you don’t pay the fraudulent fees on your statement. Not sure how the manager is qualified to be in that position couldn’t even get the system up running to look at my invoice and based off of “what she remembers” and not actual facts. The truck was in horrible condition. Check engine, light flash on and off while I was driving. Anytime I started up the car it sounded like it was about to break down. Locks were old and rusty door to the truck was not sturdy at all, and I had to have someone drive behind me the whole time to make sure the door didn’t open. A/C was blowing hot air. Definitely do not recommend coming to this U-Haul. I picked this one because it was super close to my current apartment. I now know that that was a mistake and I will have to drive a little further for quality. I will never rent a U-Haul again horrible experience. I will make sure all of my friends never rent from this U-Haul again. Establishment looks ran down old and ghetto. I hope this location closes soon and everyone loses their job. I will be calling corporate and reporting this location.

Rating:

1.0

The front desk lady was extremely rude to me and the customer before me. She does not know how to talk to paying customers with respect and obviously doesn’t care about any customers. I called ahead of time saying I was running late and a guy pushed my appointment to 4. When I was picking the car up she said I had to return it at 9:30 even though I requested 6 hours. I mentioned it should have been 10 she gave me attitude and said “I don’t know who you spoke to but your reservation is under my name and I write all the notes and make the adjustments” when she went over all the fees and she said if I don’t return it right in time “there will be consequences” then she got on the phone and starting calling someone in Spanish right in front of us. The workers here should not be in customer service if they can’t even speak to people in a respectful and pleasant manner. I know a lot of companies like to back their employees because there are some bad customers but not even customer is a Karen or should be treated bad. This allows employees to behave badly and treat people like crap. Also, they gave us a truck where the alignment was completely off and the wheel was sideways. Funny how they charge all these fees but can’t even do the proper maintenance to the vehicle.

Rating:

3.0

Grouchy counter lady - I get it, it’s not fun. But no warmth or pleasantries.

Rating:

4.0

For the most part it was an easy to rent from U-Haul. My only grip is is the milage cost, I had to go 200 miles. I wish there was an option for discounted mile brackets. The other grip is limited to location of the store, very minor mostly out of control of the store. What I mean by this is there was not a whole lot of room to drop off the van if there is more then 3 or 4 people returning trucks at the same time. with out blocking the way of other traffic.

Rating:

5.0

David R. was friendly and helpful.

Rating:

5.0

put a blurb on your website that tells people that the office uses the same website as the customers are viewing so if the customer doesnt reserve and put his data in the office people will have to plug the same data into the same site. bottom line is your experience would be much better if you filled out all the paperwork before you showed up cause there will be a line and you will have to wait for everyone to get entered into the computer system. I can honestly say that for 25 dollars I had an awesome experience and it was pretty much painless even though I didnt reserve. I walked through the pages and saw the trailer was available and figured it would be fine to just go get it. It increased my wait time by 30 minutes. But I got my motorcycle off facebook and it was 50 miles away and now its in my garage. sweet!

Rating:

4.0

Not specific to this location, but we were pushed to 3 different location to pick up . It was a bit ridiculous lack of communication from corporate.

Rating:

1.0

Terrible experience due to so many attempts to overcharge me in any and every way. One price was advertised, another amount was reserved, and then so many other charges were placed to my credit card. It was like$19.95 per day, plus miles, then $111, at a receipt, then $74 at my credit card, then $20 more, then another receipt with $111, then again $260 at the end when I left, claiming there was a dent on the vehicle, after already accepting a van and stating that everything was fine and I was good to go. Shame on the staff at this location, and on U Haul in general for allowing them to scam and fraud us working people. Terrible experience.

Rating:

4.0

I was overcharged for my rental

Rating:

3.0

I had extremely mixed experiences when speaking to different customer service agents. Sometimes they would be extremely helpful and other times they were not helpful at all and left me hanging.

Rating:

5.0

Representative was very helpful even though we could not get the U-haul we actually wanted, but it's ok what was available worked out fine. Thank you!!

Rating:

3.0

All my items did not arrive safety and accounted for. When the movers were finished unloading and I noticed I was missing 2 KEY components for my bed frame they said the only ones on the containers were the ones unpacked.. which was FALSE because everything was loaded from my previous space. Very disappointed as this was the second time I utilized this system.

Rating:

4.0

Rude and insulting to customers

Rating:

5.0

Seriously compared to last pick up, I felt like I was entering a government facility. Staff was super pleasant and helpful but a selfie to rent a van for 2 hours really??

Rating:

5.0

Great staff, very professional and willing to work with your needs.

Rating:

3.0

Truck interior was pretty ragged. The driver side visor support was missing so I was constantly having to push up the visor so it wouldn’t block the windshield.

Rating:

5.0

Great customer service!!

Rating:

2.0

Management was very rude!

Rating:

5.0

Great customer service, knowledgeable employees and fast transactions.

Rating:

5.0

Great customer service.

Rating:

4.0

Would have rated 5 stars if the cost had not risen 33% from June of 2020 to February of 2024.

Rating:

5.0

All of the office staff was kind and helpful. Overall it was a terrific experience and I would highly recommend U-Haul for their amazing customer service and tools.

Rating:

3.0

I'm a victim of spare tire theft. I had no idea about this kind of theft so I kept no alert on it. The initial inspection of car pick-up doesn't mention about this. I was not sure if the spare tire existed when I picked up the car. The UHaul staff inspected the car during the final returning and talked about the missing spare tire. In other words, somebody stole the spare tire during my moving. Suggestion to customers Be aware of spare tire theft. Take video of the whole car outline and the spare tire. During your moving, pay attention to the spare tire from being stolen. Suggestion to UHaul team Add inspection item of spare tire. Most customers usually don't pay attention to it.

Rating:

3.0

The outside area and the office were very crowded and congested.

Rating:

5.0

The lady behind the desk was very nice and also helped me out in the biggest way possible so shout out to her would definitely come back

Rating:

2.0

Drove uhaul 9 miles and put $3 in gas in which is over a gallon of gas and I get charged over $60 in gas fees. Absurd and uncalled for. We made sure needle was where it was at when picked up. I have to wait 72 hours for a dispute. I will never use uhaul again. Lost my trust.

Rating:

5.0

Great customer service

Rating:

3.0

Rates are not up front. Will not be using these services again.

Rating:

5.0

David was amazing! While he was trying to help us, he also helped other customers. Never did we feel ignored or unimportant. David did not stop until our situation was handled to satisfaction. He even had the humility to call up for help when needed in our case. The tech on the phone was also very polite and helpful. They seemed like a good team. Excellent customer service and knowledge! This encounter seals the deal - we will definitely use UHaul again and tell our friends about the great experience.

Rating:

5.0

Good service

Rating:

3.0

Not only was I not credited the $25 service fee for having to sweep out the truck picked up in Houston, the manager charged me $25 for the dirt on the floor mats left by the previous renter. I was told I would have to call customer service and file a complaint to dispute the service charge. I called, the $25 fee was credited and I was given a whopping $10 VIP promo to use towards my next rental. Uhaul doesn’t seem to realize that actions speak louder than words which I will take into consideration when I next need a truck rental.

Rating:

5.0

The poor girl was all by herself on this day, she did an OUTSTANDING job. She needs a pat on the back for her GREAT service.

Rating:

5.0

The woman who handled my check in was very friendly.

Rating:

5.0

Store was great. In and out in 20 minutes.

Rating:

5.0

Keep up the great work and smiles

Rating:

2.0

I was told that the truck had a full tank of the gas. But after I finished 16 miles trip, I had to add 4.5 gallions gas to fill up the tank. I really don't think I used 4.5 gallions gas for a 16 mile round trip to a Costco store A possible reason is that the gas tank was not really full when I picked up the rental truck.

Rating:

5.0

Carmen is excellent! I hope she is being compensated for her worth because her superb level of customer service is hard to find these days!

Rating:

3.0

The initial staff that rented me the storage unit had poor attitudes and poor customer service. The staff who check me out of the storage unit were more professional and polite.

Rating:

5.0

Our most recent visit... a few days ago, the person helped me promptly and efficiently, and was friendly and helpful, even though the office was very busy. Excellent job!

Rating:

5.0

I had storage unit at this facility for 6 years. That's a lot of money spent there. If I did not trust this location thoroughly I would have pulled out all of my belongings and moved them elsewhere. Associates were generally quite friendly and trustworthy. The only thing I might cite is that they were always busy and understaffed. I would rent there again should I have the need.

Rating:

4.0

So so busy in the office. I think I was there an hour between waiting in line and getting helped. The system couldn't find anything multiple transactions. Service rep had to call someone else multiple times to fix. There's got to be something better.

Rating:

4.0

You have some excellent employees working for you

Rating:

5.0

Good service

Rating:

5.0

Well run operation

Rating:

1.0

Mr Israel help me out so much and was very very professional and he helped at least five other people before me and kept the professionalism all the way through.

Rating:

3.0

We tried throwing away a piece of furniture (not knowing furniture wasn’t allowed- I’ve always seen furniture in the side of dumpsters so I had no idea you had to pay extra) and I kid you not, 3 “Karen’s” came out to tell us that. Mind you, we immediately started putting the furniture back in the truck when the first person told us then 2 other people started saying THE EXACT SAME THING like we couldn’t understand the first time. THEN after strapping everything back down, we head to the front office to see if I needed to do anything additional to the online move out process. At the front office a 4th Karen was standing outside watching us like we were gonna try to dump it again. 🙄 I went to talk to her and asked if I needed to do anything else other than the online move out and she proceeded to tell me I can’t dump furniture back there and said everything the other 3 Karen’s were saying. I told her I was not there to talk about dumping anything. I’m here to ask about the move out process. We listened the first time the lady told us. No questions asked or complaints were said. We apologized and said we didn’t know and went on our way. Everyone needs to get their panties out of a wad there. Now when I first got my storage, the people were SO SO helpful. I wish I could remember their names. And the site was very clean. My 3 stars can vouch for the first employees that set me up and the cleanliness of the site.

Rating:

1.0

I made a complaint about how badly I was being treated. I was not waited on appropriately. The attendant kept taking care of everyone but me and I was first customer…still didn’t get comped for truck rental just storage. Wow what a horrible experience

Rating:

3.0

The location appears to be suffering from being short staffed. Service was OK considering there was many more customers than the staff could quickly handle. I don't understand why they don't have a wait list for RV spaces.

Rating:

1.0

Manager that was working had a poor attitude, the other staff working was pleasant and helpful.

Rating:

3.0

I just didn't like that the price kept going up. My overall experience was good.

Rating:

2.0

Units have sheetrock and are not size advertised. Unit I looked at first had sheetrock dust that damaged mt watch band.

Rating:

5.0

Top notch experience all around when needing a short storage solution. Quick and easy to communicate with helpful staff. Happy that I was able to get the month for free. Facilities were clean and secure.

Rating:

1.0

Frances who’s is gm don’t know how to manage people, she don’t teach members how to deal with consumers, she don’t do her duty, she don’t check safety on vechiles, I got broken vehicle, and for people who gave said it’s ok. Frances need to be fired bc she completely don’t understand where she work and what she do. She do not know her duty, she don’t know how to speak, she don’t take responsibility of members fault as a patron, she don’t understand what is uhual

Rating:

3.0

Construction at entrance made it tricky to get in. Caution recommended.

Rating:

4.0

I called on 8-24 to see when closing units I was told 10pm so got there around 7:15p and it was closed

Rating:

4.0

I had a storage unit i reserved almost a month and advanced for a relocation move from North Texas to Austin. When i got to the facility, they did not have my reserved unit available. I do feel a courtesy call would have been appropriate because then I could have proactively made other plans for my belongings. When we got to the facility the first employee who helped us was not very informative or helpful, we could tell she just wanted to get everyone out of the store as it was nearing closing time. She left me multiple times to assist other customers while she was in the middle of assisting me first. We ended up getting a storage unit (after my reserved unit was "not available") that was way too small and had to come back the next day to get a different one. Again. After that initial experience I wasnt very confident in the service we would be getting from this particular location, however I was definitely proved wrong by the general manager, Frances. She patiently listened to me as I explained the situation, and despite being extremely busy, she actively called multiple locations to inquire about the correct size unit I needed as well as to find the best pricing. Ultimately there were no available units that were the size I needed, so I had to go with a much larger sized unit that was going to impact my monthly budget as it is about $60 more than what I had planned on. Frances was able to refund me a little money to help me with the next three monthly payments I will have to make for the larger unit, which was unexpected and greatly appreciated. Despite all the hiccups that I had trying to nail down a storage unit for this big relocation move, Frances helped me get it done. I appreciate everything she did for me, and her work ethic to provide quality customer service. Despite how insanely busy they seemed, she kept calm and collected and treated customers with respect and kindness. Thank you Frances, you definitely deserve a raise!

Rating:

3.0

I made a reservation for a storage unit almost a month in advance, and when I got to the storage unit location my unit was unavailable. The first staff member that assisted me wasnt very helpful or informative, and I ended up getting a unit that was way too small. However, the next day the general manager was incredibly helpful. She helped me fine a bigger sized unit. Unfortunately it was a bit more expensive than what I originally made the reservation for, but I appreciate all the effort she made in helping me secure a unit big enough for my belongings after a long relocation move. She even called around to multiple storage unit locations to try to help me find the size unit I needed with the best price. She was apologetic and patient, which I am most appreciative for. Despite all the hiccups I had with the reservation, and the first lady who helped before who wasnt very helpful, she more than made up for it with how helpful she was.

Rating:

3.0

I don’t like rat poison and I don’t want it in my unit but they put it in there and told me I have to keep it and now I have to go back and take it away. It’s inhumane to animals to die if poison and I love and I try to make sure they all die in a way that’s humane if they have to die and I also do not eat animals. I can spray my unit with bitter apple spray to deter the animals which hopefully will keep them out without killing them. I’m allergic to rat poison probably because I’m allergic to lots of things. I don’t want to get sick. My unit is in an indoor climate controlled locked building and I don’t think rats are in there. They said they’re outside in outdoor units. So I do not need the poison. So I took off one star for that. The rest of the people that helped me were nice and the process was smooth. I liked Tamara. :) She’s really friendly. :) But I’m worried about a little bit of rough housing her husband did to her and I don’t know if he likes to hit her for real or if she has to deal with domestic violence at home if he hits her at work as a joke in front of customers (not hard, but playful, but she was still not prepared to be hit by him because she didn’t expect it and it traumatized me when I saw it because I am actually a survivor of domestic violence.) She seemed ok but I can’t really tell if she is okay or not. So I took off one star for that potentially abusive situation because I like Tamara and I feel she deserves a safe work environment where no one will just randomly hit her whenever he feels like it. That’s a hostile work environment. Which is illegal and harassment of her. Plus it’s bad for abuse survivors like me. It should be safe for her and me. I guess there’s things I can do to help her if it escalates in the future so I’m not a bystander to violence so I’ll be watching and offering my help. The domestic violence hotline I use to process my trauma that she or anyone else who works there can call is called CARDV and is 541-754-0110. It’s open 24-7 and us open for 20 minute calls to abuse survivors. She said something about her hitting him and the kids at their home so he feels justified hitting her at work. That’s what she said his excuse is that he tells people at work why it’s ok to hit her. I don’t know if she actually does violence at home or if that’s a lie her husband is telling to get people at work to go along with him hitting her at work but if so she and the kids need help. I was beaten a lot as a kid at home by a woman who was nearly able to murder me and female abuse is just as bad or worse than male abuse. So yeah I’m upset by the situation with the domestic violence at her work and home and I need to help her and the kids not be abused by the husband who I saw hit her at work. You can assist her by forcing the husband to stop hitting her at work and then give her the domestic violence hotline to get help and if she’s able to tell you about any violence or trauma the 7 kids are enduring you ought to try to call child protective services to see if they can give the family more assistance like parenting classes so their kids do not grow up with PTSD and seizures like I have from the trauma of the abuse. I now have to live with it for the rest of my life because no one came through to help me when I was a child. CARDV is not mandated reporters so they cannot take children away from anyone. They are a nonprofit organization that helps abused people process their trauma or escape abusive situations. CPS basically never does anything about anyone when you do call because they said that there is a certain level of violence that is acceptable but I think no level of violent activity towards children is acceptable because it causes unnecessary pain and suffering for the lifelong journey of that person who got hit. But just in case they do want to offer non violent parenting class and if they want to take them it would be good to call them and get Tamera’s family involved with a helpful social worker. I sincerely doubt they’d try to take away the children or do anything like that because they just don’t care enough to do that. A good start to non violent parenting is to compare the Power and Control Wheel (emotional abuse leading to physical abuse) with the Equality Wheel (treating adults as equals with respect) and then adapt the equality wheel to children. Still treat them with respect and don’t physically or emotionally abuse them but you can be the leader and guide them through the things they need to do. By following the books like 1. Character Counts, 2. Leader in Me, 3. Strengths Based Parenting. Leader in Me is the kid version of 7 Habits for Highly Successful People. Basically it’s teaching kids skills in leadership and skills like patience and kindness every day. Then once there is a conflict instead of hitting them and shouting at them you can first listen, then ask them to remember the lessons in kindness or patience and ask them to practice kindness right now.

Rating:

5.0

Friendly and helpful staff. Property felt secure. The units seemed a little smaller in person than the listing size. But overall good experience and oils recommend

Rating:

3.0

I had a unit reserved by phone for $49.95 and when I got to the office they charged $69.95. I am grateful because of the van rental they gave me one month free. So the $69.95 was waived for the first month. Which is great. And I was expecting to invest $49.95 for a rental. The key pads even if secure are challenging to use. Having to exit the vehicle to swipe at the gate and two swipes at the door each time. One keypad was a little dusty and I had to swipe multiple times to gain access each time I entered. The moving in process was time consuming while maneuvering around others accessing their storage. Just some comments of the moving process. This is my first indoor rental and that’s how it is. No complaints, I got what I required and my belongings are secure. I’m grateful uhaul offers storage.

Rating:

5.0

Great staff very insightful helpful compassionate. Great facility well managed. Bathroom for customers access within storage facility area very compassionate feature. Take care of great staff and they will continue to deliver great service.

Rating:

4.0

Once on the property it was easy to find the climate control units but it was not all that clear online.

Rating:

5.0

Even with this Austin location being short staffed they still balanced a lot of us customers that came through with our different needs very well and without any negative attitudes! Tamara was awesome and someone else who’s name I did not get but was a guy “who’s birthday was the next day” we’re great! And then even a separate worker who saw me walking around in between taking care of things asked if I had been helped and I was luckily so it was nice to have someone else completely different want to make sure I was taken care of! Overall really good experience :)

Rating:

2.0

Your staff is fabulous, friendly and helpful. Great employees. The storage units are below average and location of the entry gate to the storage with all the activity up front, vehicles being rented, trucks being returned, etc. makes it very difficult for entry and exiting to your storage unit. With so much activity up front makes it very difficult to get to your storage unit. Obviously, this is very good for your business but a pain for the customers trying to get to their units. Secondly your constant rate increase gave me no choice but to move someplace else. Our unit was infested with rats, all of my items, boxes, plastic containers were covered in rat feces and rat urine. They chewed thru some of my boxes and the smell was awful. I also have a climate control unit 10 x 20 gorgeous, meticulous and extremely clean and I only pay $130.00 per month. I have had it for 2 years now without a rate increase. Your facility definitely needs to be cleaned up and treated for rats especially with the constant increase in your rental rates. You should invest money into the storage units with all these rate increase.

Rating:

4.0

Each time I went into the store portion I waited approx 30 minutes for service. Also the parking lot before you enter the secure storage portion is constantly packed where there is no place to park and trucks and people getting hitched up block the entrance and exit

Rating:

2.0

1) Customers service agents are understaffed. They're trying their best, but only so much you can do when the agent/customer is 1:10+ 2) Fix the reservation system to ONLY show reservations that WILL BE AVAILABLE. Its can't be that hard. 3) Storage unit was dirty. Had to spend extra time cleaning it

Rating:

4.0

Comments for staff check more proper vehicle before allowed people to rent

Rating:

5.0

Very helpful staff. Clean storage unit.

Rating:

5.0

Need to tell people that the entrance is right at the end of the exit ramp. I had to find a side street that dumped me into the back of the rental center. BUT, the crew on duty at the center were OUTSTANDING!!! The equipment manager helping me was GREAT. Also, the office personnel we very helpful checking in. GREAT EXPERINCE for a move. Have rented from U-Hau before but this is the BEST move.

Rating:

2.0

The office staff are over worked, leading to long lines and poor service. I found a leak in the roof and it took a week to negotiate a new space.

Rating:

4.0

It’s a tight fit and always crowded.

Rating:

1.0

I tried for 3 days straight to get in touch with someone at this facility and still have yet to talk to anyone, several messages have been left but nothing. Website states that this location offers "24 hr extended access" which is why I chose this. Come to find out the extended access has to be approved by the facility.. you can not get approval if you are unable to get in contact with the facility. The amount of frustration, stress, time, energy, and cost, that I had to endure due to the aforementioned, was profuse. I spent over 7 hours (yes, I counted) over the course of 3 days either on hold, speaking to customer service or being transferred. 7 hours of my life I will never get back. 7 hours for nothing, because like I mentioned, I have still yet to speak with anyone from the facility. On top of that, I had to shell out several hundred dollars that I absolutely could not afford to do, to make other arrangements at the very last second. With the cost of everything, i would have actually saved money (and brain cells) had I have just hired movers. I consider myself to be a very understanding person, I know businesses get busy, things happen, but that does not excuse the horrible experience that I had to go through. I wish I was kidding when I say that this literally almost triggered me into having a mental breakdown. Moving is already stressful enough. I have used uhaul every time I’ve moved which is quite a bit, thousands of dollars I’ve spent over the years, but this experience has left me so disappointed that I will not ever use U-Haul again. I wholeheartedly hope to God, for the sake of other customers, that you guys get it together.

Rating:

5.0

Francis Tort is amazing! Not sure what you pay her but she needs a raise. I wish I could find an employee like her, she is a keeper!

Rating:

2.0

There was one older woman with blonde hair ( I forgot her name ) she went above and beyond to help me. Now the rest of the employees, when they see customers they scatter like roaches at a raid party. One guy told me, “I’m new, you will find them in there somewhere.” Lastly that storage door need to be fixed………….Never!

Rating:

4.0

Need more than one person to take care of customers.

Rating:

5.0

The prior staff was kinda unhelpful and I believe all got let go but GM was wonderful and assisted.

Rating:

5.0

Great staff and amazing customer service even with the high volume of customers coming it. Solid team at this store!

Rating:

5.0

the stuff was very friendly, rly liked that one

Rating:

5.0

N/A

Rating:

5.0

Was there for many years storing materials for my construction business but relocated out of town early last year. Very appreciative of the service I received there as well as the convenience it afforded me to come in and out from my home nearby and be headed to the next job quickly. Thank you! Chris Overstreet

Rating:

1.0

High turnover rate for all employees, went through 3 managers, multiple times I had to file insurance claims due to the rats. Even after moving to a smaller unit I was told the rat problem was being taken care of. When I went to move my stuff out because you decided to raise my rent again I found rat feces all over my stuff. Would never recommend uhaul to my worst enemy.

Rating:

5.0

Thank you so much 😊 for your help .

Rating:

5.0

Walk in

Rating:

5.0

Everyone at this location was so helpful

Rating:

1.0

Los muebles estaban comidos por ratones y todos dañados!

Rating:

1.0

I had rats 🐀 in my storage unit and then was doubted after showing Josh (store mgr) the pictures of the feces and chewed up boxes. They are understaffed and the facility is not clean.

Rating:

1.0

Rat infested units. I paid you guys 160 dollars a month for two units to store my belongings just to have it peed on and have rats defecate all over my belongings. I had to throw away 50 percent of my things because of the urine and poop, it was in totes, boxes, trash bags and on some irreplaceable items such as my dinning room table that was left behind from my late father. A couch that belonged to my father had to be thrown away and some clothing and bedding and much much more. Absolutely disgusting and absolutely devastating. It is unsanitary to allow people to store their belongings there and it’s very unprofessional to take their money while allowing such a infestation.

Rating:

5.0

Joshua Cunningham was helpful and professional.

Rating:

1.0

The customer service was EXCELLENT, However the actual storage was disgusting. I found a DEAD RAT in one of my boxes & RAT Droppings covered the floor of the storage.

Rating:

5.0

Great place to keep your items safe and secure. Very friendly and helpful staff.

Rating:

5.0

Staff was great but I had problems with the padlock to get in the storage. Other than that everything was fine 5 *****

Rating:

1.0

Need to spray insecticide due to roaches & crickets . Other than that pretty good

Rating:

4.0

They had 2 men that provided there help to unload our uhaul! It was a true blessing 🙌

Rating:

5.0

The staff at this facility went out of their way to be accommodating, kind and courteous. I was blown away at how helpful they were. I was moving by myself and really couldn’t have done it without their help and support. I have had difficulty with the main Uhaul call center employees before but the employees at this location are spectacular. Thank you so much.

Rating:

3.0

I tell to the personal I need to put some sofa and tables and I do it but I swear it was more big

Rating:

2.0

They roped me off so many times. I see why they make the money they do. Cause I am not the only one that’s said this.

Rating:

2.0

Rats chewed through a lot of our things. Pooped and smeared residue everywhere.

Rating:

3.0

Only one person was helpful and I unfortunately didn’t get his name.

Rating:

2.0

Poor communication from staff. Fairly surly. The unit I rented had a broken roll up door and they had no way to fix it and no place to put my stuff. So it's just sitting there with a broken door. Feels good.

Rating:

4.0

Gratefully I had several calls from the office to let me know I incorrectly locked my unit. We so appreciated that. Loved the client relationship.

Rating:

4.0

Everything was fine except the moment that you guys keep spamming me with your messages and email about leaving a review. This is so f**king annoying. Restaurants often offer a coupon or a 10$ discount for a review, u-haul doesn't offer anything. Please stop spamming people with reviews. Spamming definitely minus 100 starts I could tolerate this, if there was a refund if I don't use a full month. For example, I used u haul storage for only a week but paid for a whole month!

Rating:

5.0

Personnel there were experts and very helpful. Great place.

Rating:

1.0

Waited an hour to get my storage unit, though already booked, the system wouldn’t access. 3 people working there tried helping (workers were kind), but none could figure out how to give me access to the storage unit I had previously booked, while my movers sat outside waiting for me (and I paid them by the hour). Then when I got to the 10 mins before closing, unit it was not climate controlled, floors dirty, super hot and rat traps inside the unit. DISGUSTING AND DISAPPOINTING! Because of the time at night had no other choice but to use it or have to pay movers again the next day and find a different storage facility. Went back to the front desk where employees were to get the climate controlled unit I had booked, they said none were available larger than 5’ and there was no elevator access or ground level access. My things are currently sitting in over 100 degree weather, I paid $100 of movers time waiting to get access to the unit and I am absolutely LIVID my things are sitting in this heat. Getting things out as soon as possible and NEVER using Uhaul again or recommending. HORRIBLE EXPERIENCE

Rating:

3.0

I thought I would get a key fob so I don’t have to get out of my car and go to the card reader for access to the gate. Last time I rented a storage room here I didn’t have to leave my car to get the gate opened.

Rating:

5.0

I love the location on research Blvd in Austin, Texas. They are also so nice and helpful.

Rating:

1.0

N/A

Rating:

1.0

Terrible experience, I was locked out from my storage after my move in, around 8pm I came to unload my truck and no one over the phone in customer service was able to help me. This girl Diana from customer service was extremely rude and did not even want to listen to me and my issue, she was trying to shrug me off with an excuse that it’s storage closing hours. No one was available to unlock it for me. I do not understand what was the issue. Na apologize received, no compensation received, everybody acts like this is the best customer service they can provide.

Rating:

1.0

I ask staff to auto renew my storage fee monthly, but they do not.

Rating:

5.0

Erika at the front desk was great and super efficient!

Rating:

2.0

The lady that worked on 3/6/22 did not offer me the correct unit for a 1 bedroom. Had to go in the office several times to switch units because she had no clue about the size unit needed. She gave me small units. Went to different employee and ask for a unit that I could fit a large couch , queen bed. 2 TVs , boxes and so on in order for them to have an clear understanding of a unit that is big enough for a 1 bedroom. Then I paid for a dolly and it wasn't in the truck. Had to move all my things without a dolly from upstairs. Worst experience I've ever had at Uhaul.

Rating:

1.0

We closed out because our unit was broken into and vandalized. The place is not secure-there are no cameras or monitoring

Rating:

2.0

Door to my storage building was locked and had to wait 20 minutes for someone in the office to come unlock it. This was during access hours and the building should not have been locked. There are always long lines in the office and it moves very slowly.

Rating:

4.0

Answer to Q#4 - Most times yes, sometimes no. Most interactions have been friendly. But one person gets stressed when it's busy and you can tell in their answers, attitude, and tone of voice. A deep breath and a smile before responding will help.

Rating:

5.0

Easy to sign up and immediately use my unit

Rating:

5.0

Tommy at the front counter is a real swell guy. I got the impression that he could take care of anything I need with no hesitation. Great facility!

Rating:

5.0

I really enjoyed my experience with this Uhaul location. As soon as I walked in the door, I was greeted immediately. Even though the employees were with guests, they acknowledged my presence immediately. I was greeted by Junior. He was attentive to my needs & answered all of my questions. He took the time to explain everything so that I understood what I was responsible to do. I felt like a valued customer throughout my experience. I would definitely recommend this location to a friend or family member. The facility is well taken care of. Even the restrooms were clean. Thank you for clean restrooms!

Rating:

5.0

Everyone did a great job

Rating:

2.0

Staff are very nice! Storage unit is old, levers rusty. Rat trap within unit. When moving in a commercial truck was parking in front of many unites, washing out the truck back. H/M was the company. They moved the truck after a short wait but left puddles of water in front of our unit. So, we ended up tracking mud and extra dirt into the unit, needlessly. they should wash their truck elsewhere.

Rating:

5.0

Always a great staff. Ready to help and go the extra mile.

Rating:

1.0

Storage had a rat problem. All my furniture had rat droppings and rad urine on them.

Rating:

5.0

I've always enjoyed using UHaul and this was no exception.

Rating:

5.0

I've always liked the UHaul staff at this location. They've always been helpful at winnowing through the options for storage, trucks, car carriers, and the cost for it all.

Rating:

2.0

I got stuck inside your gate, I didn’t receive an email or text about my storage contract. No one was around to get assistance.

Rating:

5.0

Thank you for striving to help me and making the task of moving a success.

Rating:

5.0

The general manager helped us park our fifth wheel in storage. He was over the top helpful and friendly. Thanks to him again.

Rating:

5.0

Such wonderful staff. They were so helpful. It was a pleasant and easy experience, and very affordable. I will use this facility again!

Rating:

1.0

Customer service sucks and lied about pricing promised one price when got there was 20$ more very unprofessional!!!!

Rating:

1.0

Two break-ins in two weeks. No camera footage, and no additional security. No leads as to the culprit. Not secure, massive gaps in protection and locks were pointless as the latches are flimsy and we're simply broken off instead.

Rating:

4.0

I was told that it was a five day rental and was quite surprised to see I was charged for two additional days. I returned the trailer on Monday morning and had I know that I would be charged $88 for two days I would have made other arrangements to unload on Monday. I also rented a storage unit and when I went to unload the unit had been vandalized so had to wait for a U-Haul person to repair the three walls that had holes in them. So waiting for that cost me extra. Smh.

Rating:

5.0

I was worried about doing everything online but the process was easy!

Rating:

3.0

I had out door storage and there was a problem with crickets a lot of dead crickets that I had to clean out of the storage I rented. I was not happy about that, but other than that it was a good experience.

Rating:

4.0

In going through the boxes that I have moved out, I am noticing water damage on a high percentage of them. Not sure if it was from last years winter freeze or what. I did notice a broken board near the ceiling. Looks like I am going to lose at least 50% of the things that I had stored. Management is great and the facility is easily accessible. Facility is in a good location and is well lit at night. I am a bit disappointed though that there are no dumpsters at the facility.

Rating:

5.0

The best storage facility and staff by far. Everyone was so friendly and professional. Getting my storage was a simple and quick process. Staff was so helpful in making sure I had what I needed.Check in was so smooth. As soon as your drop off your truck/trailer they’re there to receive it. They inspect and deep clean them right away for next customers. Very very professional staff.

Rating:

3.0

It’s hard to cancel any pre-existing orders like when you upgrade storage. It’s difficult to get in touch with anyone at the actual storage unit, via email and telephone.

Rating:

5.0

The folks at this facility were top notch, and we would consider using them again for storage, or any other rental needs.

Rating:

4.0

.

Rating:

3.0

Everything went smooth until i returned the truck ..the women with green hair was very rude ! Unacceptable attitude to have with customers .

Rating:

5.0

Alysia Jenkins is one of your most excellent employees, very courteous and helpful, maximum raise! :-)

Rating:

5.0

The customer service was immaculate! Thank you for very being so helping with each of my moves and recommending proper size unit with great budget. The manager was also kind and offered us cool beverage after long move during hot weather.

Rating:

5.0

I had a last minute eye emergency that caused us to cancel the 26ft truck but we still needed the storage room. Not only was the phone staff helpful w the change of plans, the on-site person was so kind and also helpful. Five stars all day long! This is 2 weekends/rentals in a row of great service. Well done.

Rating:

5.0

I don't understand why there is a limit as to when I can go to the secured location. When I initially rented i couldn't get there with my first load to store while the facility was open (the office), but came back before the secure area closed the unit they assigned me had a lock on it. The next morning the worker was awesome and helped assign a new unit. I work late so, the timing for the secured units was difficult to work with. It would be nice if it were 24 hours, there are cameras to assist so I don't know why this cannot be an option.

Rating:

2.0

My experience at the facility was great and good customer service. However, I needed follow-up on closing my untit and could not reach someone or get someone to call back after several tries....very frustrating.

Rating:

5.0

Excelente

Rating:

5.0

We received outstanding help at the front desk and with our stage unit! 11/10 experience

Rating:

2.0

I moved from another facility sight unseen because of the website pics and the prices. I was able to order the storage unit online. NO WHERE on the site did it say I would have to wait 30+ minutes to have the unit made ready upon arrival. NO WHERE when making the reservation for the unit did it show a photo pf the actual unit. I was HIGHLY disappointed. The staff is miserable, unfriendly, and has zero idea on how to staff properly or communicate with customers. From the initial signing of the paperwork and getting the card access thingy to the final call to confirm I had a zero balance and was moved out, this location is subpar. I've been inside the office 6 times total and every time there was a line of customers, no one greeting people, and staff unhappy. Once an employee (with a neon green and blue wig on) was cussing in the store to another employee. Its the closest Uhaul for rentals for our company so we will keep coming back for that... Unless we find another moving truck place but the storage lasted less than a month and we moved it out. It was not good.

Rating:

3.0

The manager was nice

Rating:

1.0

i rented a unit f48 from a store in austin, i just shipped items via uhaul to boston, first the box was late to be picked up. still not in boston, and when the box left facility in austin, i had one item left in storage, they charged me rent for june and thru away my stuff in unit, no call . nothing. so i paid rent for the month for nothing, no call to see if i was still using my storage, i need a reason. thanks wesley williams

Rating:

5.0

Have used U-Haul at 12611 Research Blvd in Austin several times for several moving and storage needs the past five years and they have always been professional and helpful. Highly recommend this location and manager Lisa Mitchell and staff.

Rating:

3.0

I requested a facility between Rutledge and downtown, yet they reserved a unit way north?? Surly there was one available closer to where I requested.

Rating:

3.0

Understaffed I waited for an hour on the phone

Rating:

2.0

I had a break-in into my unit less than a month moving in. There were some glaring security flaws such as a bent gate and less-than-secure access door. And there are other ways an intruder can still come in if the Staff could walk around the perimeter.

Rating:

5.0

I love the facility and the gate and extensive security cameras , but AM NOT happy at all with the access hours at this facility. Just rented two units and more than likely won’t be staying very long due to the access hours. Web site boast 24 hr access but when you get there you find out your restricted to the times you have access to your units.

Rating:

5.0

We haven’t rented a local storage unit in 30 years and could not believe how quick and easy U-Haul makes the process. Also easy in, easy out, they provide the lock, and the units are amazing and cheap! So glad we found them!

Rating:

3.0

I went to my unit 24 hours after signing the paperwork and there was a little green lock on my unit. Mean while I have a truck full off stuff to put in my unit, it’s getting dark and I have to deal with a lock on my unit the first day I signed the contract. Not cool, not convenient. Good thing I’m a contractor and had the tools to remove what shouldn’t have been there in the first place. Let me know why that lock was put on there please. Thank you corey

Rating:

5.0

Your staff that was working that day, are friendly and very helpful. Thanks!

Rating:

5.0

This store is awesome! All the staff super friendly and helpful. Mrs. Lisa is awesome.

Rating:

5.0

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

Rating:

2.0

Never pick up phone and has trash all over too

Rating:

5.0

Your service is great. It is simply my need for your service went away. And in tough times that was an easy expense to trim.

Rating:

5.0

Lisa and her team are always helpful and courteous. I have used this facility for storage and u-haul rentals for the past year. I couldn't be happier with the services provided.

Rating:

4.0

On busy weekends, it would be useful to have more people working. I was there on a Saturday, and there was a long line and only 3 employees at the entire facility. The line was frustratingly slow, especially for folks who did everything online and only needed to pickup a key, etc.

Rating:

1.0

I put my belongings in storage because I had no room in my temporary residence. When I went to pick up my belongings on the day I was moving to my permanent residence, many of my boxes had gotten wet and there was evidence of rodent droppings as well as insects inside boxes that had gotten wet. I had to come back three times to go through and salvage what I could, transfer to other boxes, spray for insects to ensure I did not transfer to my new home. I ended up throwing out four large trash bags of my things that were in questionable condition. To ensure I was not bringing insects into my new home, I had to place the boxes I did keep and transfer to new boxes, in my garage and use an insect fogger 3 different times until there was no sign of insects. I was a loyal customer but would never use this location to store anything ever again.

Rating:

5.0

Please forgive me for writing this sooner. I was so blessed to have met the manager at this location. I’m not sure of her name, but she is African American. She was so nice to me, and it really warmed my heart that she showed compassion toward me. I will never forget her. I just wish I knew her name!

Rating:

5.0

Ms Lisa Mitchell is the best. She gets it done like no one else, super helpful, she deserve a promotion a raise give it all to her!

Rating:

5.0

Excellent, my experience with Uhaul was amazing from start to finish. I rented a truck online in Austin TX and picked it up in Boca Raton FL, this was all during the Covid-19 Hoax and let me tell you...they were amazing. When I went in to pick up the truck they let me upgrade the size of truck-trailer for free and they gave me and extra 4 days for FREE!!! on top of that they also gave me 30 days storage at their Uhaul Self Storage facility in North Austin. Really nice people with amazing customer service. WELL DONE and Kudos to the organization. I appreciate you all. Anthony "I wasn't born in Texas but I got here as fast as I could"

Rating:

5.0

Staff very friendly and professional.

Rating:

5.0

They were extremely nice to me, they even upgraded my trailer to a bigger one, gave me a couple extra days to get back to Texas and even gave me one month free storage. Amazing Customer Service. The best part of the experience was the trailer itself, it hitched on the back of my truck and was smooth sailing the whole trip from Florida thru major storms along the way. I was even able to take the trailer up to 80, 85 and even 95 MPH. Solid.

Rating:

5.0

Friendly and helpful folks running the office. Convenient location to store our business items.

Rating:

2.0

I was billed for a whole month and did not even stay there and to top it off it started off as mine and he took over

Rating:

5.0

Friendly, helpful, and quick service!

Rating:

5.0

The lady that took care of us was great very nice 👍

Rating:

5.0

Staff was extremely helpful!!!

Rating:

5.0

Staff was friendly and easy to work with and the pricing was excellent. The facility was clean and the storage unit I rented was really maintained well. Will definitely recommend to others that may need a temporary storage solution.

Rating:

5.0

Friendly and helpful staff

Rating:

5.0

You were professional and courteous. Thank you.

Rating:

5.0

Very friendly, helpful and convenient

Rating:

5.0

Keep up the good work

Rating:

5.0

Quick service with friendly and competent employees!

Rating:

5.0

I never met such a gracious and friendly staff at this location and they were unbelievable and I would recommend them 100% over and over again anybody I run into that would need Storage or Uhaul

Rating:

5.0

Very helpful staff.

Rating:

5.0

Very easy. At one point there was a bloom of crickets which made a bit of a mess. No other challenges though. And I’m 6’3” and I bumped my head on the ceiling in the unit whenever I was in there.

Rating:

5.0

could not have been better the storage sign up and move in process at the austin truck drop off and storage unit at the same facility was great

Rating:

5.0

I had a storage unit there for about 14 years; no problems and security was good.

Rating:

4.0

I had a lot of issues with accounting but other than that had a good experience renting from them. Thank you!

Rating:

2.0

Our unit had thousands of dead crickets and it smelled like there was a dead rodent in the trap. We should have been notified that the facility had a cricket infestation. Disgusting!

Rating:

3.0

The staff was nice and courteous, but I was disappointed that the larger climate controlled storage was on the second floor with no ramp/elevator. Seems like a massive oversight in design.

Rating:

4.0

Seamless... Easy to deal with.. No hassles.. Friendly staff

Rating:

4.0

Everything was easy and safe storage of items.

Rating:

5.0

My experience was super thanks to the courteous and efficient staff! Thank you so much. Uhaul-rocks

Rating:

1.0

I've called the main number to provide detail

Rating:

5.0

Very helpful and nice

Rating:

5.0

Having to take pictures of previous damages rather than inspecting the truck before signing was a little inconvenient. A lot of folks have a tight schedule to keep!

Rating:

5.0

Helpful and friendly staff, I can say that one of the best stocked store on the moving business.

Rating:

4.0

Great and friendly service. I was very pleased.

Rating:

1.0

Could not get through for more than 20 minutes. Customer service was not able to tell based on your records if my box was delivered. Movers were told my box was at my apartment and did not show up.

Rating:

5.0

Good.

Rating:

5.0

Extremely helpful and efficient staff that took care of my needs without drama or delay.

Rating:

2.0

My things broke on transit

Rating:

4.0

my only recommendation would be to fix the drainage issues around the back open storage area, gutters may help alot in reducing waterflow. in front of my rental space the gravel was quite washed away

Rating:

3.0

Staff was very friendly and helpful but they often didn’t follow through after our phone calls I had many scheduling issues every step of the way. UBox drivers were both exceptional

Rating:

5.0

The staff is always very friendly and helpful

Rating:

5.0

Thank you!

Rating:

3.0

The staff was not very friendly nor helpful, with the exception of Nisha. She picked up our empty boxes and was super responsive, polite and helpful !

Rating:

5.0

They were AWESOME Thanks guys

Rating:

5.0