Customer Reviews for U-Haul Moving & Storage of Columbia

336 reviews

3975 Columbia Ave   Columbia, PA 17512

(717) 716-2084

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(717) 716-2084

3975 Columbia Ave
Columbia, PA 17512

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JIM MAHLER 
Rating:
5.0

Customer did not leave a comment.

William Strausbaugh 
Rating:
5.0

Great service

Briana Grant 
Rating:
4.0

Check engine light was on

Robert Hassler 
Rating:
4.0

Customer did not leave a comment.

Tom Bigbee 
Rating:
5.0

Perfect customer service.

Ervin Burton 
Rating:
5.0

Customer did not leave a comment.

shannette rivera 
Rating:
5.0

Customer did not leave a comment.

Janet Easterwood  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Matthew Rutter  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Alicia Swanger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Randy Kirkpatrick 
Rating:
5.0

Customer did not leave a comment.

Tyler Thompson 
Rating:
5.0

Customer did not leave a comment.

Jason Keener  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

James MAHLER 
Rating:
5.0

Thank you for your platinum level customer service! You made our experience seamless. Everyone was so friendly, knowledgeable, flexible and helpful. Definitely recommend!!!

todd olson 
Rating:
2.0

East Petebur location and this location the two guys working there doesn’t know how to speak to customer at all

DAVID MESUWA 
Rating:
3.0

Customer did not leave a comment.

Jennifer Colon  |  Overall Experience 
Rating:
5.0

Allen is an all-star!! Great customer service and very knowledgeable in wiring!

Bethany tomassetti 
Rating:
5.0

Great Customer Service!! Went out of their way to mix my reservation mistake & super accommodating

James Speitel 
Rating:
4.0

The employees were all very kind and patient however, the in person process felt a little slow. If there were anyway to speed it up at all, it would be a great improvement.

Seth Hahn 
Rating:
5.0

Told the attendant to email me my receipt as was late doing something else. Been 2 days and haven't received the receipt.

WES JOHNSON 
Rating:
2.0

Complete rip-off. $19.95 my ass

isreal cruz 
Rating:
4.0

For hitch installs, check with a trailer or tester to make sure connections are correct. I brought my own tester and the brake lights were not connected right. But Donovan fixed it fast, tested with a trailer and all is right now.

Thomas Bigbee 
Rating:
2.0

The hand dolly is in the truck the whole time, and the only way you can remove it is to pay for it. It made loading the truck harder, and ultimately made me take more trips. I feel lied to because I didn't have the full advertised space of the truck.

Ryan Schgier 
Rating:
5.0

Customer did not leave a comment.

Anne GOODLING 
Rating:
5.0

Customer did not leave a comment.

STEVEN SENTZ 
Rating:
4.0

Customer did not leave a comment.

Jose Arce 
Rating:
5.0

Nothing was great!

samuel bixler 
Rating:
4.0

We worked with a customer service representative to pick up our van; however, we indicated to him that we might be dropping it off after hours and what was the process. We were told to park the vehicle in front of the building where the yellow markers were, lock it and drop the keys in the box. We did what we were instructed, but were charged a $20 fee for vehicle processing. Unacceptable.

Sheryl Whetstone 
Rating:
5.0

Customer did not leave a comment.

rick ridgeway 
Rating:
5.0

Customer did not leave a comment.

Jefferey Flear 
Rating:
5.0

Your truck needed maintenance

Dareda Bennett 
Rating:
3.0

Manager who was training newer employee was unfamiliar with U-Haul’s insurance rate policies, additional management training recommended.

Casey Crane 
Rating:
5.0

Customer did not leave a comment.

donna hill 
Rating:
5.0

Allan was amazing - he has FANTASTIC customer service.

Dustin Sparr 
Rating:
5.0

Customer did not leave a comment.

Kisha Quinones  |  Overall Experience 
Rating:
5.0

Everything was great!

SHARON KLOS 
Rating:
5.0

this establishment was very friendly and welcoming, i will absolutely be recommending this location to all i know.

aaron wolfe 
Rating:
5.0

Customer did not leave a comment.

Suzanne Platt 
Rating:
4.0

Customer did not leave a comment.

Ikenna Okafor  |  Overall Experience 
Rating:
4.0

Have Dana wait on them. She was exceptional.

velma sinclair 
Rating:
5.0

The team were very accommodating and helpful in making the move and storage needs simple and smooth

Kevin Santiago  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Wilmer 
Rating:
5.0

Both ladies that helped us with our Uhaul experience were excellent. I did not catch either of their names, but the morning lady especially was busy with several customers but was still polite and gave us full attention. When answering the phone for another customer, I took note of her wonderful, professional phone skills. We returned the truck a few hours early and the check out was quick and easy, and the second lady was very nice and made it a quick run-through while it was freezing cold outside. Overall, it was a 10/10 experience and I would most definitely recommend this location to anyone who asks. It was also great pricing.

TIFFANY BLAIR 
Rating:
5.0

Customer did not leave a comment.

Carlos Figueroa 
Rating:
5.0

Customer did not leave a comment.

Douglas Hilton 
Rating:
5.0

The experience of this site was great. All employees were helpful and were able to answer all our questions. We were grateful that this site was an in person site. It says something for a company nowadays that offers a one on one in person experience. We will continue to use this site ans recommend it to others. Thank you for a great experience.

mike weimer 
Rating:
2.0

Show the correct pickup location. Address for pickup was wrong. You change way too much for mileage. I can rent a truck for a much more reasonable price. You change way too much for using a pickup truck. Charging 50 bucks is too much for 2 hours of use. I won’t be using you again. Not worth the money and hassle.

Art Quinn 
Rating:
5.0

Incredible location, equipment and store. Please windex inside windows and inside windshield in vehicles. So difficult to see. Thanks! Great and amazing staff, vehicle, and facility. Incredible management and fantastic secretary.

Christine Jones 
Rating:
5.0

Customer did not leave a comment.

Victoria Barlow  |  Online Move In 
Rating:
4.0

Truck wasn't safe. Wouldn't shift into gear right and breaks didn't work properly.

Jenifer May 
Rating:
5.0

Only took 5 minutes to drop off, very quick and efficient. No suggestions, also person was very engaged and friendly.. thank you

Brian Dennis 
Rating:
5.0

The young Lady who assisted me was so phenomenal! Her customer service is outstanding and very much appreciated

tai mason 
Rating:
5.0

Excellent customer service.

Khagendra Rizal 
Rating:
5.0

Just to add a hand truck, Yes, service and everything else was so excellent. Thank you very much.

JUANA RANTAS 
Rating:
5.0

Quick and efficient service

Shahin Sayeg 
Rating:
5.0

Customer did not leave a comment.

Debra Steinmetz 
Rating:
5.0

Customer did not leave a comment.

Dawn Dawkins 
Rating:
5.0

Customer did not leave a comment.

dale E crowe  |  Overall Experience 
Rating:
5.0

Great service clean and organized

Myra Miller 
Rating:
5.0

Customer did not leave a comment.

jane roda 
Rating:
5.0

Nothing, everyone I dealt with there was pleasant and helpful.

Sandra Reich 
Rating:
5.0

Customer did not leave a comment.

William Gileza 
Rating:
5.0

My experience was perfect, the staff was friendly and did everything to help, I will recommend this u haul facility to everyone, I felt like family

herbert smith  |  Overall Experience 
Rating:
5.0

Everyone was very helpful and walked me thur the steps very clean and a lot of storage highly recommended

BARRY WAGNER  |  First Impressions 
Rating:
1.0

UHaul has no idea how to run a business!

bill penwell 
Rating:
5.0

Manager and all employees were very helpful and nice to work with Made my move experience easier Thank you Dustin H

dustin huffman 
Rating:
3.0

Customer did not leave a comment.

david young 
Rating:
5.0

Customer did not leave a comment.

Desmond Brearley 
Rating:
5.0

The experience was excellent, the staff were great, and I will recommend this facility to anyone, it is a huge help for anyone moving

carol mokofsky  |  Overall Experience 
Rating:
4.0

20 dollar rental ended up being 51 bucks for an hour and a half and 15 miles . Don’t like being lied to . Every chance I get I will tell everyone to go another route. I have seven kids and they all use social media. I’m going to have them all put this on there platforms .

tony Miller 
Rating:
5.0

Customer did not leave a comment.

edmanuel munoz 
Rating:
5.0

Great service and convenient

Emily Swihart  |  Overall Experience 
Rating:
5.0

Thank u all we appreciate your service and your friendly staff.

Soraida Ortiz 
Rating:
1.0

When I rented the unit I told the guy I wanted to pay 2 months rent and he told me it was $160 and that's what I gave him he did not charge me taxing and then he turned around and charged me for a lock that I did not need and then the next month I got charged late fee and he claims that he sent the $122 back to my account and the bank says it wasn't there they said if it came in on a card that was not any longer activated it went back to him and he claims that I lied that it didn't come back to him either so personally I think he pocketed the money that's just an opinion

LYNETTE BAREFOOT  |  Overall Experience 
Rating:
5.0

I've rented U-Haul several times recently from various locations local and distant. I was very impressed with this particuar location.

Michael Hook 
Rating:
5.0

So convenient! Well laid out, and thought out. You pull up, they come out to your vehicle, and get you taken care of. Pulling around and through was easy, and it was only a matter of minutes from start to finish. Absolutely refreshing after my pick-up experience.

Cristi Wright 
Rating:
5.0

Customer did not leave a comment.

James Raifsnider 
Rating:
5.0

Excellent customer service

Edward McFadden 
Rating:
5.0

Great service

CARMEN MEDINA 
Rating:
5.0

Everything went very well and smooth. Would recommend for sure!

Kemish Soto Munet 
Rating:
3.0

wires left exposed and hanging...not even electrical tape on them

Brian Dennis 
Rating:
5.0

Nothing. Your employees were excellent doing their jobs, accommodating my rental needs, and also allowed me to wait for my granddaughter to pick me and my grandchildren up in the waiting area. They also engaged with the children and provided friendly conversation with them and me. I am very pleased.

Sandra Richards 
Rating:
4.0

Better communication on appoi tment time between uhaul and customer

Kevin Moeller 
Rating:
5.0

From my first call to returning the trailer, I was extremely impressed by the service and professionalism of the employees I dealt with. I will always come back to this store when the need arises and I will definitely suggest to friends and family.

LYNETTE CONWAY 
Rating:
3.0

The entire experience was nothing but a hassle. From the app freezing and not working properly to being charged an after hrs fee for a truck I had for under an hr that I have yet to be refunded for. TERRIBLE

SERENA SIMMONS 
Rating:
5.0

Using the app with the multiple uploads is clunky. ended up going inside to finish my pickup due to app issues.

David Kreider 
Rating:
5.0

Customer did not leave a comment.

Jose ROMERO 
Rating:
5.0

Customer did not leave a comment.

Cynthia Ruiz  |  Online Move In 
Rating:
5.0

Allen was 100% focused on customer service and giving us the best experience possible. He went above and beyond doing our hitch installation himself when the regular installer had already left for the day. A+++

Elin McNally 
Rating:
5.0

Easy

Jeff Renninger 
Rating:
5.0

The experience was easy, and the staff person was efficient and helpful.

Philip Shertzer 
Rating:
5.0

Very friendly.

Eugene Blaettler 
Rating:
5.0

Customer did not leave a comment.

Jose David Romero  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Kimberly Deatherage  |  Online Move In 
Rating:
5.0

That would be a hard one, the equip was good, and the ppl and service are top notch, so that is hard to improve on, maybe coffee and donuts? ( Danish)

herbert smith 
Rating:
5.0

N/A

kathleen lincoln 
Rating:
5.0

The associate who greeted me was friendly and professional.

Stephen Lilly 
Rating:
5.0

Everything was great!

Sarah Deaver 
Rating:
5.0

Customer did not leave a comment.

Mark Whiteman 
Rating:
5.0

We got a truck on short notice and they were vey helpful in accommodating use. With a truck we needed. I would definitely recommend them to family and friends.

ken roark 
Rating:
5.0

Customer did not leave a comment.

Ian Wander 
Rating:
5.0

The only suggestion I have is to have more ads for people to know what you offer other than just a truck rental place. For example, your boxes are cheaper than buying boxes in other places, but I did not know this. By the time I picked up the truck, I had bought more expensive boxes. Thank you. Advertise all the good things you offer.

Norma Roman 
Rating:
5.0

Customer did not leave a comment.

ZACHARYSTEVEN RESSLER 
Rating:
5.0

Customer did not leave a comment.

Jason Keener  |  Online Move In 
Rating:
5.0

They went out of their way to make sure that all my fears were put at ease and all my questions were answered

Derek Triblett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard whitson 
Rating:
5.0

Donavon did an awesome job installing and explaining. All of the staff were friendly and helpful!

Tom JohnsonMedland 
Rating:
5.0

Easy no hassles

gina beisswanger 
Rating:
5.0

ease of ordering and excellent and helpful friendly customer service from the time I walked in to get the cargo van to rent and also ease and excellent staff for the return process. If I ever need to rent from U-Haul again, I will definitely consider this location as well as recommend. THANK YOU!!

Nicole Eckman 
Rating:
5.0

Easy access and great security.

Benjamin Krothe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carol cruz 
Rating:
3.0

Customer did not leave a comment.

jeffrey Gable 
Rating:
5.0

Not only is she very pretty she’s very helpful

BRYCE ENGLEHART  |  First Impressions 
Rating:
5.0

Casandra as always is just amazing to work with her friendly personality and willingness to answer all your dumb questions without getting frustrated with you is just amazing

MAJk Treasures 
Rating:
4.0

Customer did not leave a comment.

steven birchfield 
Rating:
5.0

Customer did not leave a comment.

Shontel Lewis  |  Overall Experience 
Rating:
4.0

They said the tank was full. It was not. I put $7 in and was not reimbursed. There are extra hidden charges that are ridiculous.

Bruce Allison 
Rating:
5.0

Customer did not leave a comment.

Phil Stober 
Rating:
5.0

Excellent service and pleasant and helpful staff.

Sharon Shepard 
Rating:
5.0

Customer did not leave a comment.

Mark Whiteman 
Rating:
5.0

Large, clean facility with everything one would need

Mark Whiteman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brooke King 
Rating:
5.0

Customer did not leave a comment.

Geminilise Beltran  |  Overall Experience 
Rating:
4.0

I know I said I wanted to sit and wait for the installation but had no idea it would take 4 hours! We haven't "test driven" the newly installed hitch just yet but are hopeful that everything works like it should. All the folks I dealt with at the U-Haul were polite, friendly and helpful.

Joanne Dalsasso 
Rating:
5.0

Customer did not leave a comment.

Eli Wayman  |  Overall Experience 
Rating:
5.0

Access was easy and convenient, workers were very helpful

Yamere Nixon  |  Overall Experience 
Rating:
5.0

Customer service was awesome. I stopped in the day before my move-in for storage to preview the locker sizes before I committed to it. The young woman who assisted me was very nice, she answered all my questions and showed me a few features to help make the move-in process faster. The next day we came back with the truck and movers it was raining and there was a line for everything. It felt like everyone showed up at all at once. The same young lady from the day before was in but she was alone this time. She communicated clearly to everyone and kept track of who was next so we didn't have to stand in line. No one seemed upset or bothered either. Had a great chat with another customer who came in to return some items. Overall, I recommend this location for it's cleanliness alone! Great customer service is a big PLUS!

Candace Johnson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kenneth Morales  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Tiffany Grunke  |  First Impressions 
Rating:
5.0

Your rate's for truck rental & storage prices are lowest in the area. Staff is very customer friendly, all staff took time to help & answer questions. I was surprised that each unit is alarmed.

MARTIN MANNING   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

philip hoh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

stephanie wagner  |  First Impressions 
Rating:
5.0

Darleny was exceptional, friendly and knowledgeable. Kudos to her to make the process easy.

philip hoh  |  First Impressions 
Rating:
5.0

Was not told even though i came to shop at their suggestion, about 1st month rental being free . I was told therw was no paperwork when i asked for it , that i must fill out appilcation online thus negating 1st mobth free offer and i had to pay for it. Would like that putback on my card. Also someone who tents here came by and took a picture of my syorage unut contents the only time my door was left unlockef . I did thisto use the rest room. Thete is no way tjis personcpuld have known the door was opened unless someone called her mobile phone snd told her. This is tge same way i have been robbed at a storage facility in the past.

Patricia Schorn   |  Online Move In 
Rating:
5.0

I only purchased the smallest unit to store a washer and dryer temporarily before installing in our new property. It fit perfectly and it was clean and well maintained. It was easy to close our contract on the unit. I just called the location and the staff helped close it that day. They also provided a lock for the unit for free. 5 out of 5. Will definitely use this service in the future.

Christopher Smeltz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

katherin mary hope lowe  |  First Impressions 
Rating:
5.0

They was there when i needed them.

Terrance Green  |  Overall Experience 
Rating:
5.0

The best moving and storage I’ve ever been apart of im so lucky !!

BARNABAS BERHANU  |  Overall Experience 
Rating:
5.0

I loved my experience with obtaining and moving my belongings into the storage at this UHaul. The manager was very informative and helpful! Thank you so much!

Toni Sites  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Emily Ashley  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

dale E crowe  |  First Impressions 
Rating:
5.0

Really amazing and helpful staff!

Kate DeWeese  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alice Morales  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Latocha  |  Overall Experience 
Rating:
5.0

Very clean and staff was very helpful

Whitney Davis  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kiana Dominguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Windy Patterson Norton  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

EILEEN BECK  |  First Impressions 
Rating:
5.0

Excellent is an understatement. It was stress-free and easy. I was joyful and pleased

Eric Keyer  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

PAMELA WESLEY  |  First Impressions 
Rating:
5.0

Thanks

larry ashby  |  First Impressions 
Rating:
5.0

Thank you Darleny Cespedes-Ramos for helping me find my unit and providing me with excellent customer service.

Brian Latocha  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Scott Swain  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Brandon Houser  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

SHATIMA MCMICHAEL  |  First Impressions 
Rating:
5.0

You guys really need multiple bathroom directions posted at the end of every isle. It’s like a corn feild maze in there consider color coding by locker like reflective paint and reflectors leading to emergency exits. Forget about the orange paint scream in these isle. We the customers will know let’s say cannery yellow locker isle will lead me out! Consider this across the empire.

Eduardo Tweed Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIANETTE ARZUAGA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ikenna Okafor  |  First Impressions 
No reviews have been submitted for this location.

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