Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The storage facility itself wasn’t the best… we got broken into a few times. But the Uhaul folks handled it well, and even helped us move out when it was time. Reparations and concessions were made, and all in all I would store with Uhaul again. Just maybe at a more secure facility.
Lael CherrySantiago
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Devin Jackson
|
Overall Experience
Rating:
1.0
The facility itself was excellent. But I emptied and cleaned my unit 6 days before the end of my contract. I spoke by phone with a local U-Haul representative on that day who told me someone would inspect the unit that afternoon or the next day and email me a termination of contract. Instead, 6 days later our account was charged for another month.
So I reached out again and spoke with a very helpful second person at U-Haul higher up the chain who promised to have the unit inspected immediately and a refund would be submitted. So far, I have no evidence of this being done. Still waiting and still hopeful but concerned. When this is resolved, my rating will go up.
Kevin Bache
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Douglas Sheets
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick Tso
|
Overall Experience
Rating:
5.0
However I was never able to speak to the Manager via their phone contact#.
Also, I removed my
belongings Nov. 3, 2022
but never got written verification re that Date. I spoke to
Your Rep who assured me
that I would not be charged between t11/3/22 and 11/8/22;
Statement Closing Date!
Francine Mills
|
Overall Experience
Rating:
5.0
I heard they closed down, they had the best customer service.
Kenneth Hart
Rating:
5.0
Customer did not leave a comment.
Kenneth Yetman
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kenneth Yetman
|
First Impressions
Rating:
5.0
Found this place while traveling the country. We were headed from MT to NM with a stop in the Midwest. We were able to rent a truck in MT, drive to this location, store our stuff, and return the truck! Ended up moving further south in NM and it was no longer convenient to have our storage 2+ hours away. Friendly staff, helpful, and didn't have any issues!
Meghan Kinney
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alan Espinoza
Rating:
5.0
This location is awesome…they always have a motorcycle trailer whenever I need one. Equipment is very well maintained. Thank you.
Miguel Baca
Rating:
5.0
Casey and Sebastian were just great. Professional and polite!
Deborah Bunten
Rating:
5.0
Customer did not leave a comment.
ALAN ESPINOZA
Rating:
5.0
Customer did not leave a comment.
Troy BRAUCHLE
Rating:
5.0
Customer did not leave a comment.
Joseph Kunkel
Rating:
5.0
I wasn't pleased with the truck I had today the truck would pull to the right it would shake very aggressively while driving and had issues with the ramp getting stuck when trying to pull it out.
Anthony Salgado
Rating:
5.0
The young man at the counter was very polite and professional.
Stanley Romero
Rating:
5.0
Customer did not leave a comment.
April Arquero
Rating:
5.0
Great employees n service
Tommy Chavez
Rating:
5.0
Sebastian did a great job with the entire process.
Marvin Pugmire
Rating:
5.0
Great as always!!!! Thanks!!!!
Brenda Bischoff
Rating:
5.0
Customer did not leave a comment.
Charles Markee
Rating:
5.0
Ariel and her team, along with the traffic manager, Michelle and Robert the transfer driver, go above and beyond. Having been diagnosed with pneumonia and covid this week, their helpfulness has meant the world to me.
Melissa Vincent
Rating:
5.0
Excellent transaction. Very helpful staff and van was terrific.
Christina Ross
Rating:
5.0
Ariel was a great help!
John Kelly
Rating:
5.0
Customer did not leave a comment.
Jeffrey Irvin
Rating:
5.0
If you have to rent a moving truck or trailer or just need boxes….this is the place to come. They install hitches as well. This location has everything you need all year around. Best part you will always get taking care of their friendly & professional staff. Excellent location here in the Albuquerque area right off I-25 & near I-40.
Miguel Baca
Rating:
5.0
The young lady that helped me was cheerful and efficient.
Salvador Espinosa
Rating:
5.0
Great services all the time. Thank you
Norma Edison
Rating:
5.0
Thank Ariel
ALAN ESPINOZA
Rating:
5.0
Excellent timely responsive customer service for quick checking in and out
Gloria Sena
Rating:
5.0
helpful and friendly. tidy place
Julie Meyers
Rating:
5.0
Awesome Location!!! great Staff. Equipment is always maintained, always ready to go, hands down one of the best locations in Albuquerque. Thank you.
Miguel Baca
Rating:
5.0
Thank you Ariel
Alan Espinoza
Rating:
5.0
Customer did not leave a comment.
ELIZABETH SANTILLAN
Rating:
5.0
You all get a “A+” thank you and we’ll be back…..Brenda S Bischoff & Tom Rogers
Thomas Rogers
Rating:
5.0
Customer did not leave a comment.
Mark Chisholm
Rating:
5.0
This location always has the equipment (trailers) available and clean as well. Staff is always friendly and professional. Enjoy renting from this location. Thank you.
Miguel Baca
Rating:
5.0
Customer did not leave a comment.
Laura Spitz
Rating:
5.0
Quick and professional service. Zero hassle!
Kyle Harvey
Rating:
5.0
Customer did not leave a comment.
Lesli Danoff
Rating:
5.0
Thanks again Ariel
Alan Espinoza
Rating:
5.0
Excellent
Alan Espinoza
Rating:
5.0
Customer did not leave a comment.
JOSEPH CARDILLO
Rating:
5.0
Customer did not leave a comment.
Gary Lue-Chung
Rating:
5.0
Great customer service
John Mason
Rating:
4.0
Customer did not leave a comment.
Luke Hall
Rating:
5.0
Ariel runs a strong store!
Stephen Picha
Rating:
5.0
Amazing, professional and courteous staff. Helped me with no hassle and no fuss with my move which was already stressful. Would highly recommend
Alexander Dao
Rating:
5.0
Customer did not leave a comment.
Kenneth Montoya
Rating:
5.0
Great service
Paul Cunningham
Rating:
3.0
Have people on site during posted business hours.
Scott Gordon
Rating:
5.0
Great customer service thanks to Ariel.
Alan Espinoza
Rating:
5.0
Customer did not leave a comment.
VERNON LEWIS
Rating:
5.0
Equipment (motorcycle trailer) is always available and always clean. Staff has always been very professional…enjoy renting from this location. Thank you
Miguel Baca
Rating:
5.0
Customer did not leave a comment.
Trish Tilley
Rating:
5.0
Customer did not leave a comment.
Alan Espinoza
Rating:
5.0
Very easy drop off. Very happy with the entire process.
JOSHUA WILSON
Rating:
5.0
Customer did not leave a comment.
BRUCE SUMMERVILLE
Rating:
5.0
Great staff
Stanley Osekavage
Rating:
5.0
Can't think of anything at the moment.
Juan Cedeno
Rating:
5.0
Customer did not leave a comment.
Benny Chavez
Rating:
5.0
Super pleased with everything. Ariel runs a great store!
Stephen Picha
Rating:
5.0
Customer did not leave a comment.
Julian Lopez
Rating:
5.0
Ensure that Ariel remains the General Manager
Shaun Parrish
Rating:
5.0
Customer did not leave a comment.
Jose Shema
Rating:
3.0
I called the uhaul 800 number and was told someone would be there until 7 pm even though it was a holiday. I dropped off the truck and car transport but no one was there.
Elizabeth Smith
Rating:
5.0
Ariel was excellent!
Jay Clinton
Rating:
5.0
Customer did not leave a comment.
Colette Kubichan
Rating:
5.0
Great phenomenal service I appreciate, Ariel very good
Alan Espinoza
Rating:
5.0
Nothing...very friendly and very professional !!!
Pauline Rael
Rating:
5.0
nothing
nelda montgemery
Rating:
5.0
The person who helped me was phenomenal. I asked to edit my reservation and they were friendly and happy to help. Really great service.
Zachary Azar
Rating:
4.0
Customer did not leave a comment.
Fernando Ponce
Rating:
1.0
I rented a tow dolly for 24hrs it ended up not working for us it was too wide for the cars tires. We took it back to the location in about an hour of having it. We explained it wasn't used and why. The young lady said well the computer said it's the right one for your car so you still have to pay for the entire 24 hours. So now I have this cost along with a towing company cost.
Theresa Treadwell
Rating:
5.0
Customer did not leave a comment.
DALE TRAUGOTT
Rating:
5.0
The only problem I had was that I arranged for a mobile pickup, but the system didn’t allowed me, so i had to wait until the office opened. Not critical this time , but it could be an issue.
Arnoldo Flores-Trujillo
Rating:
4.0
The attendant could be a little more knowledgeable about traffic laws. I asked if I had to stop at weigh stations and he didn't know. So I didn't stop.
Martin Lindenbusch
Rating:
5.0
Customer did not leave a comment.
Angel Monarrez
Rating:
4.0
Easy in easy out I think the vehicle will need a new transmission
CORY MONTOYA
Rating:
5.0
This location always has clean & ready to go equipment on hand. Highly Recommend !!!
Miguel Baca
Rating:
5.0
Customer did not leave a comment.
Clotaire Castanier
Rating:
5.0
Customer did not leave a comment.
Anthony Chavez
Rating:
5.0
Make sure that drivers can get through to a person on the phone at the pick-up location if they have questions within 30 minutes of leaving the pick-up location with their
Linda Groves Williams
Rating:
5.0
Customer did not leave a comment.
Jeanetta Vandermolen
Rating:
4.0
Customer did not leave a comment.
Sara Lopez
Rating:
5.0
Equipment is always clean and ready to go!
Miguel Baca
Rating:
5.0
Customer did not leave a comment.
Hannah Kerr
Rating:
3.0
I would try another locale…the inside personnel were not very amiable….I will rent from the 4th or 2nd street location they are cleaner and fast ….lot more frindlier
Dale Martinez
Rating:
5.0
Friendly people. Got me checked out quickly and efficiently.
Gordon Ambrosino
Rating:
5.0
NA
DAVID FELTEN
Rating:
4.0
Only one problem. At night the headlight high beams would not stay on, it always went back to low beams. This was troublesome as part of our trip we were driving through mountains and forest and didn't want to hit a deer or other game. Check before rental.
Ervin Lucero
Rating:
5.0
Customer did not leave a comment.
Richard Robinson
Rating:
5.0
Customer did not leave a comment.
Pamela Pacheco
Rating:
5.0
Customer did not leave a comment.
Christopher Calderon
Rating:
5.0
The customer service was very friendly and helpful
Melody Lopez
Rating:
4.0
Better parking lot
Benjamin Rorabacher
Rating:
5.0
Customer did not leave a comment.
CATHLEEN HOUSE
Rating:
5.0
The woman I spoke with was sweet, nice and very helpful. I would rent from that location even if I had to drive out of my way to get there.
TAYARI PACHECO
Rating:
5.0
Customer did not leave a comment.
Maria Zannes
Rating:
5.0
Great customer service at check in!
Ken Ben
Rating:
4.0
Thank You. Also make sure you took me off auto pay
andrea lancaster
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Francisco Cronin
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Samuel Winkles
Rating:
5.0
Drop off was fast and courteous
Sue Troyer
Rating:
5.0
Customer did not leave a comment.
Crissy Williams
Rating:
5.0
friendly, professional, efficient they are my go to for Uhaul.
Gregory Gowen
Rating:
4.0
The lady working there was very nice and helpful, the process was quick and easy.
Jennifer Buckmelter
Rating:
5.0
Customer did not leave a comment.
Stefani Mangrum
Rating:
5.0
Customer did not leave a comment.
Brian Ehgartner
Rating:
5.0
Customer did not leave a comment.
Rodney Tahy
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Samantha Egge
|
First Impressions
Rating:
4.0
I didn’t like that it was not gated and anyone from the street had access to the units..
Marisa Ravalli
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
angel calderon
|
Overall Experience
Rating:
5.0
My debit card was stolen and I had to cancel it and get a new card. I forgot that my original card was set up for automatic payments for my uhaul storage and I was late to a payment. I hadn’t checked my email and did not realize it until I had late fees built up. I contacted Uhaul and the man was extremely helpful. He waived my late fee and and helped me set up my new card for automatic payments.
I have had my storage unit for two years and haven’t had a single problem!
Thank you, Uhaul on Princeton!
rebecca fitzmaurice
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alexis Trujillo
|
Overall Experience
Rating:
5.0
Staff very accommodating and helpful.
Sheila Green
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Patrick Tso
|
Overall Experience
Rating:
4.0
It would be nice if we could have access later in the evening, but I understand why we do not. Safety first! Staff was friendly, helpful, and knowledgeable. Thanks!
Julia Purdy
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alfonzo Riddick
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James Brennan
|
First Impressions
Rating:
5.0
Jade is a great asset to your company very helpful an great customer service. Thank you Jade
Geraldine Turner
|
Overall Experience
Rating:
4.0
Josh and Jeremy were most helpful. Great job guys! Thank you so much!
Karen Frejo
|
Overall Experience
Rating:
5.0
This was a awsome experience. My life was made super easy! Over nine months ago I was given complimentary storage for using a truck. I was surprised to find how easy it was to cash in on that offer.
Michelle Gutierrez
|
Overall Experience
Rating:
5.0
Guy who helped me was a champ. Cool, professional.
jeremy thomas
|
First Impressions
Rating:
5.0
By far the best experience I’ve ever had with U-Haul.
Julie Armistead
|
First Impressions
Rating:
4.0
Thanks for your help yall.
william pender
|
First Impressions
Rating:
5.0
The staff was super understanding and very helpful. They allowed us to take our time moving from the rental truck to the storage. They even helped fix my alarm card.
Leslie Owens
|
First Impressions
Rating:
5.0
Thank you so very much for the wonderful service!!! The Staff was VERY helpful.
Fedelina G Dominguez
|
Overall Experience
Rating:
1.0
This is ridiculous, I contacted Uhaul about this matter & Uhaul recorded the phone call of my problem but did absolutely nothing about it!!! You'll be hearing from attorneys in this matter!!!
Frank Donnelly
|
Overall Experience
Rating:
1.0
Was harassed by the staff
DANIEL TRUJILLO
|
Overall Experience
Rating:
5.0
Chelsea and the staff were always helpful. I'll always use uhaul for my moving and storage needs from now on
Eric Mourton
|
Overall Experience
Rating:
1.0
HORRENDOUS! I made my reservation for a 26ft truck and storage unit on 9/15/18 and when I arrived for it on my move day 9/26/18 neither one were available. Absolute worst UHaul experience! -Sharon