Customer Reviews for U-Haul Moving & Storage at Princeton & Candelaria

2,752 reviews

3103 Princeton Dr NE   Albuquerque, NM 87107

(505) 881-1122

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(505) 881-1122

3103 Princeton Dr NE
Albuquerque, NM 87107

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The storage facility itself wasn’t the best… we got broken into a few times. But the Uhaul folks handled it well, and even helped us move out when it was time. Reparations and concessions were made, and all in all I would store with Uhaul again. Just maybe at a more secure facility.

Lael CherrySantiago  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Devin Jackson  |  Overall Experience 
Rating:
1.0

The facility itself was excellent. But I emptied and cleaned my unit 6 days before the end of my contract. I spoke by phone with a local U-Haul representative on that day who told me someone would inspect the unit that afternoon or the next day and email me a termination of contract. Instead, 6 days later our account was charged for another month. So I reached out again and spoke with a very helpful second person at U-Haul higher up the chain who promised to have the unit inspected immediately and a refund would be submitted. So far, I have no evidence of this being done. Still waiting and still hopeful but concerned. When this is resolved, my rating will go up.

Kevin Bache  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Douglas Sheets  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Patrick Tso  |  Overall Experience 
Rating:
5.0

However I was never able to speak to the Manager via their phone contact#. Also, I removed my belongings Nov. 3, 2022 but never got written verification re that Date. I spoke to Your Rep who assured me that I would not be charged between t11/3/22 and 11/8/22; Statement Closing Date!

Francine Mills  |  Overall Experience 
Rating:
5.0

I heard they closed down, they had the best customer service.

Kenneth Hart 
Rating:
5.0

Customer did not leave a comment.

Kenneth Yetman  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kenneth Yetman  |  First Impressions 
Rating:
5.0

Found this place while traveling the country. We were headed from MT to NM with a stop in the Midwest. We were able to rent a truck in MT, drive to this location, store our stuff, and return the truck! Ended up moving further south in NM and it was no longer convenient to have our storage 2+ hours away. Friendly staff, helpful, and didn't have any issues!

Meghan Kinney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alan Espinoza 
Rating:
5.0

This location is awesome…they always have a motorcycle trailer whenever I need one. Equipment is very well maintained. Thank you.

Miguel Baca 
Rating:
5.0

Casey and Sebastian were just great. Professional and polite!

Deborah Bunten 
Rating:
5.0

Customer did not leave a comment.

ALAN ESPINOZA 
Rating:
5.0

Customer did not leave a comment.

Troy BRAUCHLE 
Rating:
5.0

Customer did not leave a comment.

Joseph Kunkel 
Rating:
5.0

I wasn't pleased with the truck I had today the truck would pull to the right it would shake very aggressively while driving and had issues with the ramp getting stuck when trying to pull it out.

Anthony Salgado 
Rating:
5.0

The young man at the counter was very polite and professional.

Stanley Romero 
Rating:
5.0

Customer did not leave a comment.

April Arquero 
Rating:
5.0

Great employees n service

Tommy Chavez 
Rating:
5.0

Sebastian did a great job with the entire process.

Marvin Pugmire 
Rating:
5.0

Great as always!!!! Thanks!!!!

Brenda Bischoff 
Rating:
5.0

Customer did not leave a comment.

Charles Markee 
Rating:
5.0

Ariel and her team, along with the traffic manager, Michelle and Robert the transfer driver, go above and beyond. Having been diagnosed with pneumonia and covid this week, their helpfulness has meant the world to me.

Melissa Vincent 
Rating:
5.0

Excellent transaction. Very helpful staff and van was terrific.

Christina Ross 
Rating:
5.0

Ariel was a great help!

John Kelly 
Rating:
5.0

Customer did not leave a comment.

Jeffrey Irvin 
Rating:
5.0

If you have to rent a moving truck or trailer or just need boxes….this is the place to come. They install hitches as well. This location has everything you need all year around. Best part you will always get taking care of their friendly & professional staff. Excellent location here in the Albuquerque area right off I-25 & near I-40.

Miguel Baca 
Rating:
5.0

The young lady that helped me was cheerful and efficient.

Salvador Espinosa 
Rating:
5.0

Great services all the time. Thank you

Norma Edison 
Rating:
5.0

Thank Ariel

ALAN ESPINOZA 
Rating:
5.0

Excellent timely responsive customer service for quick checking in and out

Gloria Sena 
Rating:
5.0

helpful and friendly. tidy place

Julie Meyers 
Rating:
5.0

Awesome Location!!! great Staff. Equipment is always maintained, always ready to go, hands down one of the best locations in Albuquerque. Thank you.

Miguel Baca 
Rating:
5.0

Thank you Ariel

Alan Espinoza 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH SANTILLAN 
Rating:
5.0

You all get a “A+” thank you and we’ll be back…..Brenda S Bischoff & Tom Rogers

Thomas Rogers 
Rating:
5.0

Customer did not leave a comment.

Mark Chisholm 
Rating:
5.0

This location always has the equipment (trailers) available and clean as well. Staff is always friendly and professional. Enjoy renting from this location. Thank you.

Miguel Baca 
Rating:
5.0

Customer did not leave a comment.

Laura Spitz 
Rating:
5.0

Quick and professional service. Zero hassle!

Kyle Harvey 
Rating:
5.0

Customer did not leave a comment.

Lesli Danoff 
Rating:
5.0

Thanks again Ariel

Alan Espinoza 
Rating:
5.0

Excellent

Alan Espinoza 
Rating:
5.0

Customer did not leave a comment.

JOSEPH CARDILLO 
Rating:
5.0

Customer did not leave a comment.

Gary Lue-Chung 
Rating:
5.0

Great customer service

John Mason 
Rating:
4.0

Customer did not leave a comment.

Luke Hall 
Rating:
5.0

Ariel runs a strong store!

Stephen Picha 
Rating:
5.0

Amazing, professional and courteous staff. Helped me with no hassle and no fuss with my move which was already stressful. Would highly recommend

Alexander Dao 
Rating:
5.0

Customer did not leave a comment.

Kenneth Montoya 
Rating:
5.0

Great service

Paul Cunningham 
Rating:
3.0

Have people on site during posted business hours.

Scott Gordon 
Rating:
5.0

Great customer service thanks to Ariel.

Alan Espinoza 
Rating:
5.0

Customer did not leave a comment.

VERNON LEWIS 
Rating:
5.0

Equipment (motorcycle trailer) is always available and always clean. Staff has always been very professional…enjoy renting from this location. Thank you

Miguel Baca 
Rating:
5.0

Customer did not leave a comment.

Trish Tilley 
Rating:
5.0

Customer did not leave a comment.

Alan Espinoza 
Rating:
5.0

Very easy drop off. Very happy with the entire process.

JOSHUA WILSON 
Rating:
5.0

Customer did not leave a comment.

BRUCE SUMMERVILLE 
Rating:
5.0

Great staff

Stanley Osekavage 
Rating:
5.0

Can't think of anything at the moment.

Juan Cedeno 
Rating:
5.0

Customer did not leave a comment.

Benny Chavez 
Rating:
5.0

Super pleased with everything. Ariel runs a great store!

Stephen Picha 
Rating:
5.0

Customer did not leave a comment.

Julian Lopez 
Rating:
5.0

Ensure that Ariel remains the General Manager

Shaun Parrish 
Rating:
5.0

Customer did not leave a comment.

Jose Shema 
Rating:
3.0

I called the uhaul 800 number and was told someone would be there until 7 pm even though it was a holiday. I dropped off the truck and car transport but no one was there.

Elizabeth Smith 
Rating:
5.0

Ariel was excellent!

Jay Clinton 
Rating:
5.0

Customer did not leave a comment.

Colette Kubichan 
Rating:
5.0

Great phenomenal service I appreciate, Ariel very good

Alan Espinoza 
Rating:
5.0

Nothing...very friendly and very professional !!!

Pauline Rael 
Rating:
5.0

nothing

nelda montgemery 
Rating:
5.0

The person who helped me was phenomenal. I asked to edit my reservation and they were friendly and happy to help. Really great service.

Zachary Azar 
Rating:
4.0

Customer did not leave a comment.

Fernando Ponce 
Rating:
1.0

I rented a tow dolly for 24hrs it ended up not working for us it was too wide for the cars tires. We took it back to the location in about an hour of having it. We explained it wasn't used and why. The young lady said well the computer said it's the right one for your car so you still have to pay for the entire 24 hours. So now I have this cost along with a towing company cost.

Theresa Treadwell 
Rating:
5.0

Customer did not leave a comment.

DALE TRAUGOTT 
Rating:
5.0

The only problem I had was that I arranged for a mobile pickup, but the system didn’t allowed me, so i had to wait until the office opened. Not critical this time , but it could be an issue.

Arnoldo Flores-Trujillo 
Rating:
4.0

The attendant could be a little more knowledgeable about traffic laws. I asked if I had to stop at weigh stations and he didn't know. So I didn't stop.

Martin Lindenbusch 
Rating:
5.0

Customer did not leave a comment.

Angel Monarrez 
Rating:
4.0

Easy in easy out I think the vehicle will need a new transmission

CORY MONTOYA 
Rating:
5.0

This location always has clean & ready to go equipment on hand. Highly Recommend !!!

Miguel Baca 
Rating:
5.0

Customer did not leave a comment.

Clotaire Castanier 
Rating:
5.0

Customer did not leave a comment.

Anthony Chavez 
Rating:
5.0

Make sure that drivers can get through to a person on the phone at the pick-up location if they have questions within 30 minutes of leaving the pick-up location with their

Linda Groves Williams 
Rating:
5.0

Customer did not leave a comment.

Jeanetta Vandermolen 
Rating:
4.0

Customer did not leave a comment.

Sara Lopez 
Rating:
5.0

Equipment is always clean and ready to go!

Miguel Baca 
Rating:
5.0

Customer did not leave a comment.

Hannah Kerr 
Rating:
3.0

I would try another locale…the inside personnel were not very amiable….I will rent from the 4th or 2nd street location they are cleaner and fast ….lot more frindlier

Dale Martinez 
Rating:
5.0

Friendly people. Got me checked out quickly and efficiently.

Gordon Ambrosino 
Rating:
5.0

NA

DAVID FELTEN 
Rating:
4.0

Only one problem. At night the headlight high beams would not stay on, it always went back to low beams. This was troublesome as part of our trip we were driving through mountains and forest and didn't want to hit a deer or other game. Check before rental.

Ervin Lucero 
Rating:
5.0

Customer did not leave a comment.

Richard Robinson 
Rating:
5.0

Customer did not leave a comment.

Pamela Pacheco 
Rating:
5.0

Customer did not leave a comment.

Christopher Calderon 
Rating:
5.0

The customer service was very friendly and helpful

Melody Lopez 
Rating:
4.0

Better parking lot

Benjamin Rorabacher 
Rating:
5.0

Customer did not leave a comment.

CATHLEEN HOUSE 
Rating:
5.0

The woman I spoke with was sweet, nice and very helpful. I would rent from that location even if I had to drive out of my way to get there.

TAYARI PACHECO 
Rating:
5.0

Customer did not leave a comment.

Maria Zannes 
Rating:
5.0

Great customer service at check in!

Ken Ben 
Rating:
4.0

Thank You. Also make sure you took me off auto pay

andrea lancaster  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francisco Cronin  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Samuel Winkles 
Rating:
5.0

Drop off was fast and courteous

Sue Troyer 
Rating:
5.0

Customer did not leave a comment.

Crissy Williams 
Rating:
5.0

friendly, professional, efficient they are my go to for Uhaul.

Gregory Gowen 
Rating:
4.0

The lady working there was very nice and helpful, the process was quick and easy.

Jennifer Buckmelter 
Rating:
5.0

Customer did not leave a comment.

Stefani Mangrum 
Rating:
5.0

Customer did not leave a comment.

Brian Ehgartner 
Rating:
5.0

Customer did not leave a comment.

Rodney Tahy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Samantha Egge  |  First Impressions 
Rating:
4.0

I didn’t like that it was not gated and anyone from the street had access to the units..

Marisa Ravalli  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

angel calderon  |  Overall Experience 
Rating:
5.0

My debit card was stolen and I had to cancel it and get a new card. I forgot that my original card was set up for automatic payments for my uhaul storage and I was late to a payment. I hadn’t checked my email and did not realize it until I had late fees built up. I contacted Uhaul and the man was extremely helpful. He waived my late fee and and helped me set up my new card for automatic payments. I have had my storage unit for two years and haven’t had a single problem! Thank you, Uhaul on Princeton!

rebecca fitzmaurice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Trujillo  |  Overall Experience 
Rating:
5.0

Staff very accommodating and helpful.

Sheila Green  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patrick Tso  |  Overall Experience 
Rating:
4.0

It would be nice if we could have access later in the evening, but I understand why we do not. Safety first! Staff was friendly, helpful, and knowledgeable. Thanks!

Julia Purdy  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alfonzo Riddick  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

James Brennan  |  First Impressions 
Rating:
5.0

Jade is a great asset to your company very helpful an great customer service. Thank you Jade

Geraldine Turner  |  Overall Experience 
Rating:
4.0

Josh and Jeremy were most helpful. Great job guys! Thank you so much!

Karen Frejo  |  Overall Experience 
Rating:
5.0

This was a awsome experience. My life was made super easy! Over nine months ago I was given complimentary storage for using a truck. I was surprised to find how easy it was to cash in on that offer.

Michelle Gutierrez  |  Overall Experience 
Rating:
5.0

Guy who helped me was a champ. Cool, professional.

jeremy thomas  |  First Impressions 
Rating:
5.0

By far the best experience I’ve ever had with U-Haul.

Julie Armistead  |  First Impressions 
Rating:
4.0

Thanks for your help yall.

william pender  |  First Impressions 
Rating:
5.0

The staff was super understanding and very helpful. They allowed us to take our time moving from the rental truck to the storage. They even helped fix my alarm card.

Leslie Owens  |  First Impressions 
Rating:
5.0

Thank you so very much for the wonderful service!!! The Staff was VERY helpful.

Fedelina G Dominguez  |  Overall Experience 
Rating:
1.0

This is ridiculous, I contacted Uhaul about this matter & Uhaul recorded the phone call of my problem but did absolutely nothing about it!!! You'll be hearing from attorneys in this matter!!!

Frank Donnelly  |  Overall Experience 
Rating:
1.0

Was harassed by the staff

DANIEL TRUJILLO  |  Overall Experience 
Rating:
5.0

Chelsea and the staff were always helpful. I'll always use uhaul for my moving and storage needs from now on

Eric Mourton  |  Overall Experience 
Rating:
1.0

HORRENDOUS! I made my reservation for a 26ft truck and storage unit on 9/15/18 and when I arrived for it on my move day 9/26/18 neither one were available. Absolute worst UHaul experience! -Sharon

Sharon Evanich  |  Reservation 
Rating:
5.0

Fair organized highly recommend

Melissa Jaramillo  |  Reservation 
No reviews have been submitted for this location.

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