Helpful Employees
joe naranjoCustomer Reviews for U-Haul Moving & Storage at Powers Blvd
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told if the had was more than I left I'd get a credit that I did not recieve and the gas was half a real more than even I left other than that it was a great experience overall.
Cynthia WilliamsEmployees made the process really quick and easy. They where very polite and professional.
Fredreick CastroIt would be nice if we weren’t forced into having to purchase your insurance. I went a total of six miles and was charged 30.00 for your insurance. It’s frustrating because my insurance covers any vehicle I drive.
joy nielsen-koenig | First ImpressionsMaybe have more staff. Had to wait almost a half an hour to return the truck
Rebecca PetersonGreat customer service from all the employees we interacted with. They went above and beyond.
Erin MillerRental was easy, return was easy. I don't think it could have gone better.
Ronald WestHitch install was fast, service was courteous and professional. Very pleased with the results.
Kenneth BondI'm very impressed with you guys and if it weren't for you all my daughter would have lost all her things.. I am more then greatful to you all.. God bless And thank you very much
beka jenkins | Overall ExperienceGreat experience
DAN LEHMANNExcellent customer service all the way around!
Michael DeckerStaff was excellent. Storage units only work with disc locks.
Shane Colligan | First ImpressionsThis is a big U-Haul store and staff was very friendly and professional.
Kathy RoseYour app did not work to check out and check in. Made several attempts with taking photos etc uploading them on the app on return and it would not go nowhere so I just had to put the keys in a box. I took pictures myself for reference if needed down the road, but the invoice came in correct this morning. It has again the biggest problem is problems with your app
John HuertaPerfect service. Customer service was wonderful.
Michael BryantI love this location and everyone was super helpful
Tiffany TheisenOn line reservation made pick-up quick. Good van and options. Quick return, verification and billing wrap-up.Good crew at that location.
Michael BrownVery knowledgeable staff, despite them being young... I was a walk in customer had a big storage unit, trailer rental and trailer connected. Everything less than 30 minutes. Thank you so much.
Christopher CochranThe only issue I experienced was lack of employees. When I arrived there was only 1 employee working the counter and several customers waiting to be assisted.
Robert ApfelbaumMy first issue is that I've been using U-haul for 50 YEARS, and have NEVER been required to CALL SOMEONE to "get approval" by U-haul to rent me a trailer. What POSSIBLE reason does U-haul need to have me call someone I know, and then let the U-Haul rep talk to them? That is just fucking stupid as well as embarrassing. You have me on file already, there was no reason for you to question ANYTHING about who I am. Your rep took pictures of my drivers license with a cell phone, which I FIND SUSPICIOUS AND DANGEROUS, and then took a picture of me in addition. Then when I brought the trailer back, the inner return lane was blocked with a U-haul van (empty) just sitting there, so I used the outboard lane. I sat in the return lane as the signs instruct, for 15 minutes before getting pissed and going inside to find out why no one had come out. There were zero customers in the store, and the TWO guys behind the counter acted surprised that I had been sitting there. I will NOT rent anything from U-haul again. Your company has become an arrogant shithole.
ALAN JENNINGSWhile Thor and the storage facility were superb, the policy that you pay the full price of any unit for a month even if you move out 3 days after you pay for the next month is almost criminal. For that alone I was rather disgusted with UHAUL. The staffs hands are tied and they couldn’t do anything about it. So if you don’t make mind washing $314 for
Jeff Damson | Overall ExperienceNice van!! Enjoyed driving it!
Debra WatersProcess was easy, staff was very friendly
Ted Kolks | First ImpressionsALEX IS AMAZING!!!!!!! THANK YOU!
Andrea PadillaYou came through for us just like we thought you would! Thanks! Your equipment performed well!
ROBERT DODSONLoved the location. It is clean and well organized. Staff are friendly and efficient. I will make this my primary location for any future moving services that I may need.
JOSEPH BERBERENA RAMOSEverything went well thank you guys
Kavin HillsCan't remember for the life of me whom the two gentlemen were that helped however they were top notch! Very professional and friendly! I know one of them was a Corpsmen in the Navy, I'm a US Marine combat veteran we thrive on giving one another crap lol. I will always be a loyal customer 💯! Thank you for your help!!!!
Christopher SavagePeople very friendly and helpful.
Carole Poindexter | First ImpressionsPara mi todo estuvo perfecto seguir asi
Serrano AlvarezNo problems at all. Employees very helpful. Storage was nice and clean.
Carole PoindexterLower the excessive price. I rented a trailer to bring my car to a a repair shop. I had the trailer for less than 24 hours. It would not have cost $70.
Chris luntzYour system was so slow the employees had to use their cell phone to process our order. We were there for 50 minutes. I will look elsewhere next time I need to rent a truck.
David ParadisoThe gentleman who waited on me was excellent. I wish I had gotten his name. Thank you so much
Kathleen WINDERI can't think of any possible improvement!!! The Victor place, Colorado springs store is the best in the country. The staff...including the management staff... exudes professionalism, pride of employment, expertise, courteousy, and friendliness. I have been going into this location for the past 15 years... And it has always been like that... Especially the past 5 years. I would strongly recommend them for moving, storage, and retail sales.
jeffrey hittSuper easy check in and out. Thor was very polite, kind and helpful!!
STACY DOWELLEVERYTHING WAS GREAT! THANK YOU!
Andrea PadillaCustomer service did a great job, thank you.
Michelle BusenburgThis location did everything they could to help me with the limited time we had before closing. Thank you.
Lynn FRANCISThe staff was great.
Brad FulfsGreat and friendly and helpful
SUSAN ROBERTS | First ImpressionsYou guys gave me a jacked up truck I called and complained about it five minutes off the road you told me it was normal. I had to pull over multiple times. I am never renting from U-Haul again you all can get fucked.
Dustin BrownVery friendly service. No problems.
Eddie CisnerosThor is doing an amazing job
Corey ChristiansenI have no complaints! UHAULs service and communication was amazing!
Rick ManabatThe closed trailer 6ft by 12ft was of great help. We were able to move 2 households. The sliding back door was Difficult to open and close and did not lock 2 times. It was Difficult to hold down and lock.
robert denisEasy drop off, staff was friendly.
Mark MingleThe service there is awesome at this U-Haul I like going in there there is consistency the manager Thor he's not just a manager he's an employee and he's out there working on the property I mean every time I come in I'm not just a customer he treats me like family so I would definitely recommend this U-Haul to anybody who needs one you have a great team there and everybody's friendly so thank you to Thor and his team
JAMES LOGANYoung man who helped me did a good job. When he didn’t know what to do he asked for help. He got me a unit fairly close to the elevator as I am unable to walk long distances.
barbara arnett | First ImpressionsI have used this location a few times to drop off a covered trailer after move day and each time I am met with GREAT customer service and am in and out quicker than I anticipated! Moving is already stressful but I am thankful the team at U-Haul understands that and takes care of their customers in a way that makes the day easier!
Jaimie RozellGood experience
CHRYSTELLE VINYARD | First ImpressionsIt was great!! No problems at all! Great experience!!!
DAVID CARDONAThis was my first Uhaul experience. I was incredibly impressed with how personal, intentional and efficient everyone in customer service was, and how easy and relieving the entire process felt from start to finish. For a company so large and well known, I had the assumption that they’d get the job done for a good price but would be a bit of a “bleh” experience that just had to get done, but I was wrong! From the first phone calls for questions/scheduling, to the drop off, hitch receiver installation, to trailer pick up, I felt seen, cared for and at ease. Great work, team! Thank you for making moving across the country feel like another smooth sailing and beautiful day.
miah coenPlease send my sincere gratitude to each and every employee at the Powers location. Thank them for their excellent service I receive each and every time I rent a U-HAUL. Julie
Julie VidmarI appreciated the help and professional of each staff member.
racquel butler | First ImpressionsEverything was great. I made a reservation online less than an hour before pickup. When I got there, Thor was very friendly and swiftly got all the paperwork together and I was off. Will definitely be using again.
Lacy DuckettI drove right up and the gentleman who was attending the return area helped me immediately. The process took only minutes, and I was on my way. Another wonderful experience. Thank you!
Charlotte KileyThor was very helpful
Kathy HenryGreat service, well maintained property!
JOSEPH ALVEYGAS GAUGE OFF, LEFT DROVE 5 MILES LOW GAS LIGHT CAME ON ?
Don TozierI appreciated the ability to use the app to drop off!! The storage rates are double what one can find simply shopping around in town, although extremely convenient the price is outrageous. The staff here are awesome and helpful and the location is perfect! Thanks Uhaul!!
victor salvadorCame in for a hitch Install on a Sunday. Right from the moment I walked in the store everyone was polite and professional. Right from the start I was told what they were going to do and how long that would take. Very pleased with the installation. Thanks again for the great experience.
Blane MartinezGreat staff, but your rates are almost double everyone else’s in town for a 10x15
CHRISTOPHER THOMAS | Overall ExperienceVehicle was given to me dirty. Tank was not full upon pickup. Wipers were shot. Returned it cleaner than I was given and with the same amount of fuel as received and still got charged for fuel and cleaning.
Daniel Teschneralways get great service. Thanks for all the help and amazing staff..
Christine BickelAlex did a great job on my install today!
George BlouinIt was a perfect experience
Robin DeLorenzoEverything was great 👍
Noel JonesNothing I can think of
Timothy WilsonMuch more interactive and friendly than the other site we used a few weeks ago. Thanks
Robin DeLorenzoNot much, installation took about an hour, I saved some money from the original quote, so I’m very happy with the whole process. The only thing I can suggest is better seating(chairs) for the waiting process.
Bruce PetersEVERYTHING WAS GREAT AS USUAL! ALEX IS AMAZING! I WOULDN'T GO ANYWHERE ELSE!
Andrea PadillaThe service was fantastic. The only thing I would suggest is have the truck share vehicles back 30 minutes before the next rental so that way whoever is getting it next is informed before they pick up the truck that the one they are supposed to use is not available. The employees were on it and got the situation resolved immediately. Great job.
Susan LazarMy only complaint is that this location seems understaffed. Long lines and waits every time I went in the store/office. Everything else was fantastic.
Raven Greenidge | Overall ExperienceThor and his Team are always very kind and helpful with my storage and truck rental needs. That staff at the Victor Pl store is just on point and always very helpful and considerate. Thank you all for the great experience and best wishes. Yay!! I actually got to vacate my storage unit!!! All the best - Paul Kramer ex 2331 client.
Paul Kramer | Overall ExperienceThor is excellent in customer care and really cares about his job and the customer! Iva is supreme at customer relations. Love this place and will use again in future!
MINDY KROLL | Overall ExperienceNice and professional people
Andre Clark | Overall ExperienceGreat storage facility with easy access. Staff is friendly and helpful. Overall, the best options in the Springs.
Michael Brew | Overall ExperienceStaff was amazing!!!!
Forrest Bertomen | First ImpressionsI appreciate the staff and the accessibility to the storage facility . Everything that was available was exactly what I wanted and cleanliness was immaculate. I would definitely recommend to all friends and family .
juan collado | Overall ExperienceThe area was tidy and the staff was awesome!!
NATALIE ASHE | Overall ExperienceThe facility and staff are great. But the computer system is horrible. Trying to pick up my truck I had to go to two locations, because my reserved truck was "lost". Then, after reserving my storage unit at a specific location, they moved it to another. I took a screen shot of my reservation number and address of the location. They couldn't look up my reservation number and I ended up getting a storage unit at the location I wanted, but what's the point of reserving a storage unit at a location, if the location is going to change for no reason, and no one informs you?
Mark Saldana | First ImpressionsThe gentleman that helped us was friendly, however, he was not very knowledgeable about our situation with a month of free rent due to renting a truck in California. We had to pay first then get reimbursed which was frustrating since I had verified on the phone there would be no charge at move in.
JULIANN Althammer | First ImpressionsExcellent service. Thor is a great employee! He helped us out quick and walked us over to the storage shed. He assisted after hours to answer a few questions.
Gabe Lamb | First ImpressionsI can’t being to express how good and helpful the staff was in Coloardo Springs On 2175 Victor Pl i loved 🥰 every one there thank you all for such a good easy move
Javon Smith | Overall ExperienceThe door on my storage area has issues
sandra Johnson | First ImpressionsStill a satisfied customer.
SHELBIE MOORE | First ImpressionsThe only problem I had was the accounting. They frequently said they did not receive my payments even though they had cleared my bank. I think it was a lag in crediting my account with the payment
Karen Lindroth | Overall ExperienceFrom my move across country to COS to my move from Storage to a home, the staff made the whole very demanding transition less stressful... they advised me expertly on size of truck, size of storage that was perfect for me, not an upsell to something more profitable to them.
Theresa Jordan | Overall ExperienceStaff were not always knowledgeable and if I questioned them on something they would be a bit hostile. Really depended on who I was speaking with. Others would be super helpful and pleasant. It was a crapshoot everytime I walked in.
Carla Sutherland | Overall ExperienceManager and all staff members are friendly and helped me with everything.
israel corona | Overall ExperienceStaff very helpful and answered all my question plus provided additional information.
rita neyland | First ImpressionsVery nice and helpful staff!
K Brown | Overall ExperienceEveryone who helped was so friendly. Thank you for your assistance!!! Great team and location for storage!
Iva VerDoorn | Overall ExperienceThis was a great facility and the staff were very helpful.
Richard Dawson | Overall ExperienceThank you so much for helping us through our struggles.
anastacio tamayo | Overall ExperienceEveryone was so helpful and friendly. Thank you for all your hard work.
Charisma Muse | Overall ExperienceGreat facility the staff members are very knowledgeable, polite, and patience with all my needs and concerns.
Gary Blue | Overall ExperienceSuperb customer service from first phone contact with Thor to my arrival after cross country move--- Excellent professional and expedient!
Theresa Jordan | First ImpressionsThe space is expensive. The renting process is intrusive and unfriendly. Same for renting vehicles. Very intrusive and unfriendly. I rent vehicles or storage because I do not have any other option! But good businesses will be wanted to be used not being used because of monopoly. The staff at the center are fine. But U-Haul policies are not fine.
Kishore Danduboina | First ImpressionsThe staff was very friendly and helpful. Answered my questions and made the move in quick and easy.
MELEAH DAVIS | First ImpressionsThe whole staff was great. Iva was very friendly , Skyler friendly and extremely knowledgeable, and Thor was clearly in charge and resolving any issues we had.
david mount | First ImpressionsIt's frustrating needing to enter my code on multiple keypads, and needing to enter my code a second time on one keypad to leave.
stephen wiebelhaus | Online Move InBig cluster. Staff was friendly but the way you have to check in and get your storage unit is a mess. Either the system you use is faulty or the employee was not thoroughly trained.
David Claypool | First ImpressionsGeneral manager is the best!! All so friendly and very helpful.
Robert Howland | First ImpressionsCharging more money to have 24 hour access to my Possessions was and it not Being explained to me When I first moved in did not serve me well.
Breton Maverick | Overall ExperienceThomson and his crew rip off people with auto pay by claiming the credit card did not go through, so they can collect late fees…
MATTHEW TOMBLING | Overall ExperienceVictor Place goes way above/beyond.
Daniel Leedy | Online Move InThis was an amazingly helpful place to store my items - a lot of which were electronic and sensitive to dust and moisture. U-haul's facility on Powers Blvd is climate controlled, so this was the best possible solution for my needs.
AARON HANISCH | Overall ExperienceThis facility was clean, well lit, safe, and staffed by Very Kind and knowledgeable folks. There was some issue with the access code never working. The alarm went off continuously with folks opening their doors because their access codes did not work. Great Facility and Highly Recommend!
John Marley | Overall ExperienceThe wait was to long and the employee didn't know the storage system
Garth Watts | First ImpressionsThor and the Crew took care of me…listened to my concerns an helped me work through a problem to make it a solution—-Thanks Thor!
Gerhard Klingler | First ImpressionsSkylar was fantastic!
John Marley | First ImpressionsI will use your facility again when I need to thank you
Annette Wallace | Overall ExperienceI have used them in the past until now and now and have never been disappointed. Close & convenient. I will recommend to family & friends..👍
Julia Santiago | Overall ExperienceThe door to the storage wouldn’t close, and I had to get help twice to close it.
Nick Richards | First ImpressionsThor was so helpful not only to me but every customer within his view. Great employee!
Ben Olson | First ImpressionsThe Gm who moved me in to my unit was awesome, great staff and facility.
Stephen Walter | First ImpressionsI have been using this storage since the early 2000’s and have seen its decline. On removing my stuff out of the storage unit. I had moved out of state had my son to get the remaining off my stuff. I gave him the wrong key for the storage unit. I was informed that they don’t cut locks I would need to get a lock smith and I had to be there too get it cut off. I informed the guy I was 1200 miles away could I speak to a manager. Now my son is there standing in his face. He whispered I am a manager I’m the general manager and say is there anything else I can help you with. I say you haven’t helped me and hang up. I call my son and he tells me he was not the general manager not even the manager the general manager was actually there and when he whispered that and hurried me off the phone the general manager gave him a funny look. I use storage in Colorado Springs all the time. Like I said I have had a storage there since about 2010 or 2011 but they no longer have to worry about me every using them again and most time I have multiple units there. I will gladly take my business else where and make sure I let everyone I come across know how they don’t care snout their customers
LONDON ROGERS | Overall ExperienceVery pleased with the years of service. Not only did we rent a storage unit, but have done many u haul rentals as well- great and friendly staff to work with. Keep up the Great and Friendly services- Customers for ever.
Joseph Hernandez | Overall ExperienceStaff was extremely helpful! They dedicated extra time to answer my questions and find the proper storage unit. Awesome service!
Allen Persons | First ImpressionsWas convenient but very expensive for a small unit.
DEANNA BRUCKMAN | Overall ExperienceOnly coming is that monthly payment was made a few days before leaving and there was no partial refund.
Rita Tucker | Overall ExperienceThe staff was terrific and responded to all my questions with knowledge. Thank you.
Sergio Hernandez | Overall ExperienceSkylar was very helpful
maria rodriguez | First ImpressionsBest U-Haul Staff On This Side Of Heaven... Everyone no matter what day was very friendly, willingly helpful, and authentically professional ♥, see ya next time... Thanks, HMichelle Cooper, Self-published Author Be Blessed
Hattie Cooper | Overall ExperienceNothing to complaint, Thanks for your good service!!!
BRYAN GONZALEZNIEVES | Overall ExperienceThe staff was very friendly!
Nathan Bell | First ImpressionsNone
debbie wright | First ImpressionsI like the alarmed doors
TIMOTHY CORDNER | First ImpressionsThe guy that helped me was really helpful and nice
Kristine Pons | First ImpressionsThe only complaint I have, is that I paid for my November rent to avoid a late charge, had the unit cleared out by the evening of the 2nd, and closed the account the morning of the 3rd, but my rent was not pro-rated. Therefore I was charged full rent ($99.95) for 2 days of storage?!
Buddy Kitzmiller | Overall ExperienceWhen I moved into town I needed a temporary place to store some things until I moved into my new house. I was originally headed to check out a different storage facility near by but passed this location and decided to stop and check it out. I am so glad that I did! Every person that I encountered on their staff was friendly and helpful. The facility was clean, secure and well maintained. The online billing and communications were easy and efficient. Bottom line, if you need a place to store some of your belongings, you won't be disappointed with this location!
Ana Larson | Overall ExperienceThe staff was outstanding with there help assure that my needs were met .
Robert Petties | First ImpressionsEasy to sign up for and use. The facility is very clean and the employees are extremely helpful and easy to talk to if you have any issues or questions.
Kathryn Neves da Rocha | Overall ExperienceThe man who helped us was great. He helped us when the other location on academy was not so helpful. Thanks dude u a real 1
Elisha Valdez | First ImpressionsJordan Saulnier assisted us and was a life saver. Not only was he helpful, efficient, and friendly, he made sure that the storage unit we rented matched our needs better than the unit we had originally reserved. Outstanding experience over all.
Joel Jensen | First ImpressionsI’m really disappointed in the way I had to leave my storage unit. They changed my lock and I didn’t know if it, no big deal. But then they “didn’t know” if they changed the lock or someone broke in and changed it. I explained that I was currently amidst a scary domestic violence case and I needed to know if it was them or if I should call the police. The employee literally LAUGHED and hung up on me and said call the police. When I informed the manager of this I was really upset and he informed me that he handles his employees properly. A lot more to this story but that’s to the point enough to see how this location is managed by a bunch of school boys that are not considerate of VIOLENCE and abuse.
ALYSSA DAMON | Overall ExperienceGreat customer service
Charisma Muse | First ImpressionsBeing in the military and being told you are leaving and have to pack all your stuff in less than a week is stressful enough. Now looking for a storage unit that was big enough for all my stuff was even harder. I stopped by this location knowing they had no units big enough to fit all of my stuff. But somehow the manager on duty that day Marco made a bunch of calls to accommodate me and made it happen. On top of that Jordan one of the employees there was super professional and polite. This location has been amazing in such a stressful time. You have earned my business while I’m stationed here and recommend everyone to come here. Thank you again for helping me out.
Otto Lopez | First ImpressionsFailure on the part of your company in helping me with the closing of acct. Very poor service on your part.
janice nomina | Overall ExperienceThe Manager is fantastic? I was involuntarily moved by U-Haul from one U-Haul facility to the Powers Blvd U-Haul and there were numerous issues relating to the move. The Manager ((Marco) at Powers Blvd worked through each issue one at a time with customer service always in the forefront! Great Service at the Powers Blvd U-Haul.
Jim Hurley | First ImpressionsGreat, helpful, employees working at this facility!
JERI NUDELL | Overall ExperienceVery well run facility
Jeff Mumma | Overall ExperienceStaff always friendly and helpful.
John Bauer | Overall ExperienceGreat guys and gals to work with!
Gary Millsap | Overall ExperienceThor was very helpful from beginning to end. I really appreciate that.
Tamika ketter | Overall ExperienceGreat friendly service
Randy Covert | Overall ExperienceThe only thing that bugs me is that after business hours- it you need to move big items in or out of the unit/ the big sliding glass doors don’t open.. you have to move through a small door - which is really frustrating. If we can access those doors during office business hours- we should be able to use them when the office is closed.. you can’t get in during business hours unless you use your code anyways - so what’s the difference? Aside from that- the location is great, staff has always been super nice and helpful.
Jaylene Radestock | Overall ExperienceIt was a surprisingly pleasant experience and Tiffany was exceedingly helpful and professional. She’s the best. Great facilities making the strage experience very easy. Strongly recommend.
Jose A Fonseca | First ImpressionsThe gentleman at this facility were extremely patient and helpful. Thank you Thor
JERI NUDELL | First ImpressionsVery excellent staff!!!!
Espoir Lwabanya | Overall ExperienceGM Marco A. Is absolutely amazing!!! Extremely friendly, knowledgeable, and helpful. He definitely will go above and beyond, the extra mile, to help his customers to be completely taken care of. His staff there is also extremely friendly and courteous. He runs an amazing ship there! Best bet would be to hang on to him and his staff also. Thank you to him for all the help he gave me on August 3rd. He is very much appreciated 😊😊😊
michelle shehorn | First ImpressionsNo wait, efficient and pleasant staff, spotless facility, free dollies available for use, and first month free -- best storage experience yet!
Leslie Ireland | First ImpressionsQuick and easy turn in of equipment and storage unit. Staff was very helpful and friendly.
James Lewis | Overall ExperienceThe gentleman helping me was friendly, thorough and pleasant to work with.
Ralph Clark | First ImpressionsThe person who helped me was very clear and helped out
Michael Lasker | First ImpressionsMy wife Cecilia and I would like to extend an extreme thank you all very much message to all of the UHAUL team members at the Victor and Powers Street office in Colorado Springs, Colorado that we’ve met!! Thanks guys!! 😃🙂😊👍🏿 This includes Jordan S., Marco, Nick, and Stephen among others there and in the U-Haul family network!!!! Great going guys!! Thanks so very much for allowing us to stay safe and use your facilities!! Much much appreciated! Blessings! Mark Anthony and Cecilia Mickens 🙂😊👍🏿🙏
mark mickens | Overall ExperienceThe store clerk that helped me was very nice and helpful.
Tinamarie Reid Adams | First ImpressionsThanks 😊
Hattie Cooper | First ImpressionsWe stopped by to inquire about renting a small storage unit. The person that assisted us was very friendly, knowledgeable and helpful. We were able to get everything taken care of that same day and moved some of our belongings in immediately. The location is convenient. I love the reassurance that the alarm provides. The rates are reasonable.
Ana Larson | First ImpressionsSimple easy process to get online. The only thing I would say is that second floor is very hot. I’m not sure the climate control setting but it is much hotter on the second level
Sonja Garcia | Online Move InEverything at Victor Pl facility was good. However, we were frustrated there when we found out the operator at the call center gave us wrong information when we made the reservation. We specifically asked if the 14' dimesion was length which she confirmed. We needed to rent a second unit on arrival when we discovered the 14' was height.
FORREST TOUCHBERRY | First ImpressionsI can’t get ahold of anyone to ask questions or to get Info about changing my unit
Cat Newlands | Online Move InAt first, we had a difficult time getting in after hours because instructions were different from what we were originally told. After a few minutes of trying with the swiping of the card, we figured it out.
Carolena Larsen | First ImpressionsI reserved my storage unit about two weeks ago, and when I show up with a full truck, they tell me they don't have the unit I reserved. They tell me your computer system is always wrong. Then they try to get me to go to another property across town. Finally they find and indoor unit (I wanted drive-up), rented it to me, then when we went to go look at it, there was already a lock on it, someone was renting it, but it didn't show in their computer. So we had to go find another one. All together they were unorganized, and not really helpful. I would recommend fixing your computer system online to reflect what is actually available at your locations. Horrible experience.
Robert Schmiechen | First ImpressionsThis is the only uhaul I’ve had a great experience at. Great, professional, helpful team.
Heather Mitchell | Overall ExperienceLock was not available in the room, had to wait over 20 minutes to get it.
Juan Torres | Online Move InStaff was very helpful is getting everything I needed to rent the storage space and reserve a truck for next month. They inspected the first unit assigned to me and found that unsuitable to rent, and quickly switched me to a different unit.
Steven Saindon | First ImpressionsGreat storage location. Thank you.
Veronica FALZONE | Overall ExperienceThe guys were helpful getting me set up in my new unit. Thank you!
David Powell | First ImpressionsStaff was very helpful and the facilities were clean and well maintained
Carol Bernstein | Overall ExperienceEveryone is so friendly and helpful. It was a wonderful experience.
Anthony Gioia | Overall ExperienceHelpful and friendly staff.
Rita Tucker | First ImpressionsLove the staff, so nice to hear 'I haven't seen you in awhile.' Always helpful and nice! I had trouble getting my lock to get right and they showed me exactly what to do. I had issues a couple times with the code and they helped me again! Above and beyond nice!
Kathy Hawkins | First ImpressionsLove this location! Tough to find customer service at the level Jordan and his team provide. Can't say enough good things!
Robert Wright | Overall ExperienceThe young man who helped me out was very patient and helpful. I had a great experience and look forward to doing business at this location.
Brittany Fisher | First ImpressionsThe manager, Jordan was wonderful and helped me out sooo much!
Mae Wilke | First ImpressionsExcellent customer service at the location. Was a pleasure doing business with you. Thank you.
Vanessa Gonzalez | Overall ExperienceThe staff was very nice and helpful to my needs.
Christina King | First ImpressionsEveryone nice and helpful. Easy to move in and they provided carts to borrow and that was awesome.
Catherine Davis | First ImpressionsEnjoyed the service that u- haul provided. If I'm ever in need of storage I will be in returning customer
Ralph Graham | Overall ExperienceOut of all the u-haul places, this one is by far my favourite place to go. The staff are amazing here! They are always super helpful! They care about you and your time. The only downfall is the storage units outside have such a gap at the top of the door. There was so much dirt all over are stuff, for the few months it was there.
Kimberly Montgomery | Overall ExperienceWe were very thankful for the storage we had for 6 months. The staffs there were friendly and easy to communicate. I would definitely recommend this storage place to anyone.
Stuart Hottle | Overall ExperienceExcellent staff and facility. Only needed the unit for a short period of time, but based on the experience I will not hesitate to return when needed.
Benjamin Jones | Overall ExperienceJordan the GM was extremely fantastic I appreciated his assistance very much!! Wish the Staff at victor Pl a safe holiday season and thankful for having them help now and always Ms. Pino
tina pino | First ImpressionsThe staff was helpful , especially the gentleman who assisted me and checked me in. He was outstanding. I do feel like the trucks are fudging the mileage because I took a trip that was mapped out at 19 miles but was charged for 36.
Nicholas Johns | First ImpressionsMoved my daughter from Wisconsin to Colorado. The apartment she was moving into was unacceptable. Fortunately U-Haul gave us 30 day free storage as part of renting an enclosed trailer from Wi. to Co. We took advantage of that to find another place. That benefit was beneficial for us to find a new place for out daughter. Staff and facility was top notch. I would recommend to others.
Andre Drinkwine | Overall ExperienceThe Manager who signed me in and then checked me out was wonderful! So friendly and helpful. I went to this location specifically because he was so awesome! I will always use this location for storage and truck rental. Thank you so much!
Melinda Murr | Overall ExperienceJordan and team were efficient, competent, and friendly.
Mike Klingensmith | First ImpressionsMoved my daughter from Wisconsin to Colorado with 5x8 enclosed trailer. The apartment turned out to be a disaster, lucky for us UHAUL gave a 30 free storage in return for our rental from Wisconsin. It was a savior. It gave us the time we needed to find a safe and clean apt to move her too while all of her stuff was safely stored indoors in a clean environment. Much appreciated.
Andre Drinkwine | First ImpressionsMuy profesional el personal
Pedro Guillen | First ImpressionsThe online experience gave me a larger storage than the facility had. The manager on-site was excellent and offered solutions to rectify the situation.
Clara Akins | First ImpressionsJordan, Carson and all the staff have been efficient and helpful with excellent customer service. They make you feel as though they are invested in your welfare. Moving is emotionally stressful and seldom without issues and they have been right there easing the stress. So far it has been a positive experience. Thanks to all of them but especially to Jordan.
Linda Richardson | First Impressionsthe man at the uhaul on Victor off of powers was wonderful. I don't think I've had a nicer customer service experience it was,made very simple and enjoyable.
Melinda Murr | First ImpressionsSpiders Nests in the storage area, and the facility lighting didn't come on until after 8pm when it gets dark at around 7pm so trying to move things in the dark was challenging... multiple alarms were going off...
Travis Hartman | First ImpressionsGreat customer service for me. Cwc
charles carothers | Overall ExperienceMoving from Missouri to Colorado and needed a big facility to store our items before we can move into a house . The staff was very nice and kept the unit for us. Thanks for your help.
Frank king | First Impressionswould like access after hours. Not a big deal but would be convenient
Dave Hemminger | First ImpressionsCourtney, Paul and everyone was very helpful and courteous.
Eddy Wyatt | Overall ExperienceThe Below Average is due to having a new person working by herself on a Saturday morning, and with very little help, there were 8 people in line, it was hot and of course the stupid mask don't help, not sure why the air was not on. Every transaction was taken forever, people in line were getting frustrated, I wasted a lot of my time in line, when I could have been getting a lot of other things done.
Cheryl Watson | First ImpressionsWe never worried about our belongings being in storage there. Very secure and great security measures.
Laura Jueschke | Overall ExperienceI loved knowing my belongings stored at UHaul was secure and well taken care of
Melissa Cooper | Overall ExperienceMy belongings were stored for 2 years while I was overseas. Upon my return, everything was still clean and relatively dust free! I had easy access to remove my things, and the staff were incredibly helpful, friendly, and professional.
MATTHEW EAGER | Overall ExperienceTop notch crew and facility.
Steven Barbier | First ImpressionsTo whom it may concern: Jordan always has a positive attitude when I walk in your establishment. Jordan should be training other managers within your organization.
ERIK BRITO | Overall ExperienceCharisma uniqueness nerve and talent
Ernesto Sanchez | Overall ExperienceThe facility was clean and well maintained. The staff was awesome. I would recommend this facility to my friends
James Clark | Overall ExperienceThe customer service line is insane here. The alarm system never worked properly. Even though access hours were clearly stated online, the alarm system would claim we were not allowed into our unit at that time.
Jason Burkhart | Overall ExperienceEveryone was super nice and helpful!! Thank you for making my storage needs a pleasant experience!
janet otto | Overall ExperienceHuge line. Only one employee working. Waited over 30 minutes to be helped.
Jason Burkhart | First ImpressionsJennifer the GM was a huge help getting me a storage unit asap! Very great facility and will use their trucks again!
Jeremy Harding | First ImpressionsVery friendly staff. Helpful, and easy to work with.
Michael Mcdonald | First ImpressionsThe lady who assisted me (I wish I remembered her name!!) on June 2 was SO great. Very personable and helpful. I actually had a nice time chatting with her while we handled my requests. :) Happy I chose this location.
kelsey korbett | First ImpressionsUse of this facility for the past 10 years has been amazing!!! I appreciate the security features in place to ensure my belongings were closely safeguarded at all times. Military discount on monthly rental was awesome too!
PATRICIA RIDGE | Overall ExperienceAfter making my first payment I was then told we could have got the first month free if we rented a truck too. I eventually did end up renting a truck and was still told that didn't apply to me and it was too late for them to include me on that offer. The storage units just north of this location are constantly $25-$50 less per month than uhaul ended up being. Uhaul kept my stuff safe, along with the moths, but I will not be a return customer. Don't mention promos you can't actually give to the customer.
Robert Mclain | Overall ExperienceJennifer was amazing and extremely helpful in my decision which size unit worked best for me! Todd L
Todd Lomison | Overall ExperienceGot a call stating my unit was locked open. Left work and traveling from another city to the storage. When I arrived they let me know that it was not my unit that was open. The employee was rude and dismissive about the situation and the manager never called me about the situation. They knew it was not my unit, and it was in the notes shortly after they called me but no one informed me it was the wrong unit.
Rickey Ramos | Overall ExperienceJen was rude to us, and while we called them multiple times (each time getting sent to a call center), not once did we get a call back. Luckily corporate call center was able to help us out. You would think during a pandemic they would be a little more understanding, but no, the manager was rude and didn’t get anything done to solve the problem.
Ismael Torres | Overall ExperienceAngela Moore and Jennifer Hudson are amazing
Angela Moore | First ImpressionsJennifer was awesome! Thank you very much for your help keep up the great work!!
Reinhold Fuerstenau | Overall ExperienceThankyou fore all the help an great people
gary larsen | Overall ExperienceVery professional and customer friendly
ALAN BOURQUE | Overall ExperienceThanks!
Larry Downey | Overall ExperienceGreat personnel,would recommend this place to anyone. Rhino.
Reinhold Fuerstenau | First ImpressionsThe folks there were very friendly and helpful. God bless the crew there!!!
Steven Splechter | First ImpressionsI was there for over 3 years and had a wonderful and safe experience.
veronica phillips | Overall Experiencewhen my credit card was comprised and was unable to be processed at Uhaul. They had great customer service e-mailed me and called me to resolve. Very appreciated. Thank you for your service.
Debrah Kennedy | Overall ExperienceCould not access my unit during winter months due to your snow plow dumping all the snow in front of my unit. When brought to the attention of 3 employees. They didn't seem to care.
Rob May | Overall ExperienceEveryone was very polite & went out of their way to assist us with our needs at the Powers & Victor location. We highly recommend this facility & had used their services for the past 14 months.
Sherry Corley | Overall ExperienceFor the second time charge for gas and needle was to the right of 3/4 full which was agreed to be upon delivery.
dandral sawyer | Overall ExperienceSarah was extremely helpful and made the experience easy. She was great!
Ronald Parks | Overall ExperienceGreat Staff and facility! They are always friendly and willing to help.
NICHOLAS BOYLE | Overall ExperienceVery pleasant employees.
CHARLES HATFIELD | Overall ExperienceJenn and all of the staff was so very helpful and kind during the most stressful in my life. The facility was clean. If I ever need to store my things or use a truck, I will use this location. Thanks
Ernestine Richardson | Overall ExperienceQuick easy and informative.
Christopher Doane | First ImpressionsThe people that work at this facility went above and beyond to help me with storage and a long distance move and were so incredibly kind! I highly recommend their services!
Danielle Singleton | Overall ExperienceCustomer service exceptional.
Ginny Odekirk | Overall ExperienceThank you for your friendliness, and understanding ,at times
JO ANN DOMINGUEZ | Overall ExperienceGreat place. Great staff!!
Hazen Ham | Overall ExperienceGood service and reliable trailer.
Debbie Shankle | First ImpressionsThank you to Lafayette and his team! Excellent service and easy process!
Scott Wolf | Overall ExperienceReceived excellent service and found overall experience very easygoing.
Danielle Singleton | First ImpressionsPrice was a Lille high I thought.
Mike Housum | Overall ExperienceMy experience with this Uhaul Storage Facility off Powers & Victor was exceptional. The staff were all very friendly & helpful. We will definitely refer you to friends and associates! Thank you!
Douglas Small | Overall ExperienceService is extremely slow, and workers seem unsure of their own job duties. I bought a locker needing to unload at night. The 24/7 area was not working and they knew it, caused extra day uhaul rental.
Gary Dahmer | First ImpressionsN/A
April Kirksey | Overall ExperienceExcellent, caring staff! Service was fantastice! I highly recommend using this U-Haul location.
Barbara Williams | First Impressionsvery pleased with their facility
Mary Crownover | Overall ExperienceThe one thing I will complain about is one day I ask a girl what does it take to be able to get into you storage unit 24 hours a day. She said I could do it for ten dollars and she was looking on her
kenneth anderson | Overall Experienceeverything went as needed thank you
Tina Winemiller | Overall ExperienceU-Haul Moving and Storage at Powers Blvd. have provided excellent service and storage for the past 6 years that I utilized the facility.
EDWARD YOON | Overall ExperienceI was very impressed with the staff, facility and how well maintained the place was kept. Two thumbs up!
Douglas Ernst | Overall ExperienceCustomer service it was great there
mike bennett | First Impressionseverything was great
David London | Overall ExperienceAwesome staff. The best U-Haul experience to date!
Adam DeCamp | Overall ExperienceYour salespeople should know their job that rules and regulations you should take that job seriously I know what's going on around them when I was there I saw several mistakes that were made .
Irven Higginbotham | First ImpressionsBrandon and Damion were very helpful when i got there
brenda lopez | First ImpressionsThe whole staff was friendly and professional. I was very impressed. One of the best if not best U-Haul locations I have ever used.
Adam DeCamp | First ImpressionsThank you
Ameerah Robinson | Overall Experience😎
Larry Downey | First ImpressionsConvenient location, clean facility.
Gregg Parent | Overall ExperienceJake Logan was so helpful and gave me all the information I needed after leaving Public Storage since they don’t give all the information needed on their website. Everything is clean and nice!
Kari Mcclure | First ImpressionsBranden Hawke did an awesome job for me and my Husband
Sabine Moscova | First ImpressionsThe staff, especially Angela and Lafayette, were extremely helpful and pro-active, which was much appreciated by my brothers and me, as we were under a lot of stress at the time.
Erika Maurer | Overall ExperienceVery helpful
kenneth anderson | First ImpressionsFriendly helpful staff.
Teri Martin | Overall ExperienceGreat place, really clean and the owner is super nice.
Victor Jordan | First ImpressionsFriendly and helpful staff.
DONALD GREEN | Overall ExperienceVery good personal
Gilberto Villa | First ImpressionsStaff was all nice, friendly, and professional. Facility clean and felt safe. However, I stood in line for almost half an hour Saturday to close out my contract. They were clearly understaffed.
kelly Peters | Overall ExperienceI called about a refund for the amount of time that I had not used the unit until my next rental payment was due and the lady I talked with sounded like I would not get a refund but that she would ask
PATRICIA HOWE | Overall ExperienceIs this facility gave assurance that my stored items were in good hands and that proved to be true. Thank you
SYRETTA MCGRAW | Overall ExperienceStorage units were a lil pricey for the smaller ones maybe you should charge by the length of stay in the unit.
Andrea Pacheco | Overall ExperienceBrandon was great. He took care of all my moving needs and can’t thank him enough.
Anastacia Buniag | ReservationThey are very professional and kind people that work there. The facility is very nice, clean and well organized. I highly recommend this facility.
karen murray | Overall ExperienceGreat staff.
steven Barbier | Overall ExperienceDuring my year long deployment I did not have anything to worry about. I knew my personal belongings were in the best capable hands. Thank you Uhaul for everything, you guys rock.
mike castleberry | Overall ExperienceGood customer service
jessica miller | Overall Experienceits good
Timothy Francis | Overall ExperienceStaff was awesome
Carl Small | Overall Experiencehelpful & reliable staff; well-maintained facility; much better than others we have dealt with
DEBRA BELL | Overall ExperienceGreat group. Awesome experience
Carl Small | ReservationThe staff were very professional and courteous and they treated us like family meeting all our needs!
michael wehrmann | Overall ExperienceGreat group of people and very helpful. I highly recommend them.
bill Talbott | Overall ExperienceThe cargo door didn't work for the 1st month, and I was told by a “manager” I would get a refund for unused time when I left. GM wouldn’t honor it. More issues, but not enough space. Never again!
Gary Dickert | Overall ExperienceA long wait line of people waiting to speak with a customer service representative is common at the Victor Place facility. Additional staff is very much needed.
Keith Jeffries | Overall ExperienceEverything was great. I never worried about my items in storage.
Kevin Watson | Overall ExperienceVery friendly and helpful.
bill Talbott | ReservationI reserved a non climate controlled drive up storage unit through call center. When I arrived it was on the 2nd floor and climate controlled and no way to unload. Cancelled reservation. Disappointing.
Robert Sherer | Overall ExperienceI'm very happy to have closed out my storage at this facility after 14 years. I am now waiting for a refund, but have received Nothing informing me of my refund from the owner?!
MICHAEL MCMULLEN | Overall ExperienceVery friendly and helpful staff.
ronald Scott | Overall ExperienceWe had to pay a full months rent for five extra days of storage. Not the facilities fault. U-Haul should have a per day fee for extra days of use. I will not use U-Haul storage again.
Ben Osborne | Overall Experience.
brent deutsch | Overall Experience.
Sarah Meier | Overall ExperienceI have used your facility for many years, and I will use it again if need to.
SANDY GULLETT | Overall ExperiencePretty upset that someone called me and told me my storage was empty. I had every I own in storage because I was over seas. I guess he looked at the wrong storage.
SHAWN HUNTER | Overall ExperienceThan k you
Aaren rogers | Overall ExperienceNice clean facility
Brandy Smith | Overall ExperienceI will use this facility again for any future needs.
Sarah Kimball | Overall ExperienceThey rented the unit I reserved before I arrived and lied, claiming they never had one, but they had confirmed my reservation. Offered me 2 other units for $70 more than my reservation price.
tammy masi | Overall ExperienceOur son served 5 yrs with the marines then needed 3 years for school and the police academy. They are now in their new home. We are so thankful for U-Haul during these transition years.
DEBBIE SMITH | Overall ExperienceCool place
David Meurer | Overall ExperienceCatherine Speence is a great asset to your team. She was above a beyond helpful during my storage and trailer rental. Hope I spelled her name correctly.
Jeremy Baca | Overall Experience