Customer Reviews for U-Haul Moving & Storage at Plainfield Ave

6,453 reviews

3451 Plainfield   Grand Rapids, MI 49505
(N Of I-96, South of 4 Mile Circle)

(616) 364-7054

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(616) 364-7054

3451 Plainfield
Grand Rapids, MI 49505
(N Of I-96, South of 4 Mile Circle)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • Propane exchange
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

This is an excellent U-Haul company, and they will work with you on your rental truck, if you need a time change or have an issue just call and they will tell you what you need to do. Try them out great company and very nice folks to work with. .

LINDA GAIL FROEHLICH 
Rating:
5.0

Customer did not leave a comment.

James Bakeman 
Rating:
5.0

Customer did not leave a comment.

Ayad Shmona 
Rating:
5.0

trailer drop off was fast and staff were helpful. great!

Jeff Carlson 
Rating:
5.0

Zinstaller was an expert. Very informed and explained the wiring and hitch install very well.

Robert VanNoller 
Rating:
5.0

friendly service people.

jeffrey vanhill 
Rating:
5.0

This location is always fast, friendly and convenient. We usually rent something 4-5 times a year and I just won't go to another location. I know if I need to pack something they will have it. Crystal and the gentleman there Saturday morning AMAZING.

Rachel Rhoades 
Rating:
5.0

I enjoyed reading You & Me The Rest of the Story while I waited. I would enjoy getting a copy to keep.

William Bereza 
Rating:
5.0

Rented many a times here. Always pleasant helpful and professional

Patrick Lovro 
Rating:
4.0

Customer did not leave a comment.

Kathleen Fletcher 
Rating:
5.0

Customer did not leave a comment.

Larry Beebee 
Rating:
5.0

The manager was great. Friendly effoand very thorough.

Annelise Polonis 
Rating:
5.0

Customer did not leave a comment.

Ryan Alexander 
Rating:
5.0

U-Haul's fantastic app took me thru the return after hours- greatly appreciated!

Caroline Sobota 
Rating:
3.0

Customer did not leave a comment.

Mindy Minarik-Prins 
Rating:
5.0

one tail light didn't work...probably just needs to be checked beforehand, but maybe the previous customer didn't let them know about it.

BENJAMIN RICHARD OUTWATER 
Rating:
5.0

Customer did not leave a comment.

Chris Raschke 
Rating:
5.0

Customer did not leave a comment.

Heather Monfort 
Rating:
5.0

All Mt needs were met. Great staff

KENNETH ROOT 
Rating:
5.0

Over 40 years ago we had a bad experience with the same location. Expecting to be disappointed, we were surprised and delighted by excellent customer service and products. Very happy to recommend!

William Crook 
Rating:
3.0

Customer did not leave a comment.

Madi McCartney 
Rating:
5.0

Customer did not leave a comment.

Derek Brokaw 
Rating:
4.0

Building smelled of cigarette smoke.

Margaret Anne Endlein 
Rating:
5.0

There seemed to be some questionable activity happening in your parking lot during drop off in Grand Rapids. Some sort of deal. I would check your cameras at about 7:30 pm. Otherwise, great experience.

David Dart 
Rating:
4.0

Customer did not leave a comment.

James Thurber 
Rating:
5.0

Just keep doing the things you doing

Brian Ashley 
Rating:
5.0

Customer did not leave a comment.

Paul Govan 
Rating:
3.0

Wasn't given quoted rate,for mileage, until I insisted on it.Also didn't know the proper truck length. Thanks

David Schmitzer 
Rating:
5.0

I needed a vehicle to use as my Jeep was in the garage. I find it cheaper to rent a U-Haul than a car rental. The word is out at my work that others may do the same. This store location works out great for me.

Ray Plath 
Rating:
3.0

Customer did not leave a comment.

Maia Roll 
Rating:
5.0

Customer did not leave a comment.

Kiara Johnson 
Rating:
5.0

Customer did not leave a comment.

Bryan Pitsch 
Rating:
5.0

Mike was very knowledgeable and I will recommend him to anyone who asks.

STACI CHASE 
Rating:
5.0

Customer did not leave a comment.

ALLEN DUTKIEWICZ 
Rating:
5.0

Staff was very helpful and friendly.

Jodi Derylo 
Rating:
5.0

Customer did not leave a comment.

hamon chunn 
Rating:
4.0

Customer did not leave a comment.

Ronald mooar 
Rating:
5.0

Customer did not leave a comment.

neal hillman 
Rating:
5.0

Crystal is amazing!

Theodore Maycroft 
Rating:
3.0

Small location- Need more staff for faster service-

Kathleen Joseph wdusaaolcom 
Rating:
3.0

Better customer service

mike mcdowell 
Rating:
5.0

Customer did not leave a comment.

Terry Quillan 
Rating:
5.0

Customer did not leave a comment.

John Hidalgo 
Rating:
5.0

Customer did not leave a comment.

Owen Mcintee 
Rating:
5.0

Customer did not leave a comment.

Heather Wireman 
Rating:
3.0

Completely dissatisfied with the fact that the amount of end result request needed in order to turn, the truck in, is absolutely ludicrous … And I did not even have the truck for more than 7 1/2 hours …. I sincerely hope I am not charged a penny over what I was quoted, and for me personally, as far as the entire experience, in order to be totally satisfied , I shouldn’t be charged any more than $100 even ……..

Chris Harmon 
Rating:
5.0

Customer did not leave a comment.

Logan Begalka 
Rating:
5.0

Customer did not leave a comment.

chris basel 
Rating:
5.0

Customer did not leave a comment.

Bradley Pienton 
Rating:
5.0

Customer did not leave a comment.

Patrick Harp 
Rating:
5.0

Customer did not leave a comment.

Dan Taelman 
Rating:
1.0

The 24/7 checkout process was unnecessarily long, and left me stranded in a dangerous area for 30 minutes to get verified. Had to call support at least 5 times and my phone almost died.

Anna Morozov 
Rating:
5.0

GREAT SERVICE

Jim Turnbull 
Rating:
2.0

I did not get my money back for unused moving blankets rented. The transmission in the truck was extremely dangerous and hard to stop when the truck was full of equipment due to the transmission.

Benjamin Globke 
Rating:
5.0

Customer did not leave a comment.

Ryanmichael Smith 
Rating:
5.0

Everyone was perfect don’t change anything or anyone Thank you

Alysia Lightfoot 
Rating:
5.0

Very helpful. I had an unfortunate issue hitting a deer and the people I worked with on the phone and at the location. Were very helpful

Jason Banfield 
Rating:
5.0

Customer did not leave a comment.

William K Przybysz 
Rating:
5.0

Customer did not leave a comment.

Fred Hodgins 
Rating:
4.0

Customer did not leave a comment.

Sandy Hill 
Rating:
5.0

Customer did not leave a comment.

Dave Elias 
Rating:
5.0

Customer did not leave a comment.

Lindsey McFarland 
Rating:
5.0

From my stand point everything was great . I have used this location 4x in the last two weeks they will always get my business .the haul team is excellent !

William Przybysz 
Rating:
5.0

Customer did not leave a comment.

Joseph Samson 
Rating:
5.0

Excellent employees who make the experience very pleasant and simple.

dieter panzer 
Rating:
5.0

Customer did not leave a comment.

Kenneth Hendricks 
Rating:
4.0

Customer did not leave a comment.

Michael Lucas 
Rating:
3.0

Location technically closed 3 minutes prior to my arrival but the gentleman still came and helped me with my mobile drop off and then completed it for me, and even offered a printed receipt when I told him I had trouble. Even showed me where on my paperwork it was and explained that I got the refund for the pick up locations service failure and that it may take 3-5 days to show up on the payment method.

Christina Smith 
Rating:
3.0

I received a notice for damage for the truck saying the windshield was cracked. We dropped it off after hours and there was NOT a Crack. I will not be paying this fee. I fully expect someone to resolve this issue ASAP.

Jessica Vanblaeicum-Miller 
Rating:
5.0

Friendly, professional and courteous were all your staff on 1/20/24. Thanks.

Mike West 
Rating:
5.0

Customer did not leave a comment.

Robert Westaby 
Rating:
5.0

I have used this location several times and I get great service every time. I am very pleased

William K Przybysz 
Rating:
5.0

Very pleased with the experience. Very professional and helpful staff.

Dan Matthews 
Rating:
3.0

Store was okay. I wouldn't call it inviting. Employee could do nothing about my mileage complaint, except say I could wait for a manager, which I didn't have time for.

David Westerfield 
Rating:
5.0

Easy to rent, ready to return. I had a positive experience.

Zack House 
Rating:
5.0

Crystal was amazing hard worker and very specific and no questions that's how theral she was everything was great

Lydia Alvarado 
Rating:
5.0

Customer did not leave a comment.

Derek Brokaw 
Rating:
5.0

Awesome customer service!!!

Drew Peters 
Rating:
5.0

Customer did not leave a comment.

David Heinz 
Rating:
5.0

Customer did not leave a comment.

Michael Lucas 
Rating:
5.0

Customer did not leave a comment.

Bob Staudacher 
Rating:
5.0

Person that help me was very professional and handled multiple customers at one time.

Jeffrey Peel 
Rating:
5.0

Great staff at this location.

Frank Guglielmi 
Rating:
5.0

Customer did not leave a comment.

Dave Elias 
Rating:
4.0

Customer did not leave a comment.

Retha Martinez 
Rating:
5.0

Customer did not leave a comment.

Steve Helgren 
Rating:
5.0

Customer did not leave a comment.

Daniel VanRegenmorter 
Rating:
4.0

Is hard to rate if you start with the best and forget the rest 😁 Seriously, the crew and equipment were great… thanks

orrie vanderwaal 
Rating:
5.0

I was unable to pick up at the location of my choice. I reserved the location just 3 miles away from my home and had to drive 23 miles one way to pick up my truck, this was way out of my way, I was lucky my driver came up to spend the night before the move, also the phone call to confirm my pick-up and to tell me I needed to drive 40 miles farther then planned was received later than I expected and required me to pick up a truck that should have taken me 30 min round trip to pick up .... took over 1.5 hours. More Larger trucks in more locations. I received free millage to cover this inconvenience, but I had to leave my handicapped husband alone without time to set up care and accommodate his needs.

leasa allen 
Rating:
2.0

I went to drop off a truck and the person "Rick" left a note on the desk saying he was at propane but he was in the lot talking to someone for 20 minutes

Leah Strong-Velazquez 
Rating:
5.0

Customer did not leave a comment.

Ed Jaquay 
Rating:
4.0

The steering on this truck was super loose. The gear selector was quite loose as well. Inside of the windshield was super dirty and not very conducive for night driving. The lady who helped me at the counter was great to deal with. Very helpful and straight to the point. Would rent from here again but will look closer into the truck before taking it off the lot.

jason wilson 
Rating:
5.0

Crystal S was an amazing help! She was juggling so many things at once and got us in and out super quick. She was very friendly when we returned the truck and made our first experience renting a Uhaul great!

Brittney Deslauries 
Rating:
4.0

Customer did not leave a comment.

MOMBO Kalumbula 
Rating:
5.0

The customer service was great!

Erin Tramper 
Rating:
5.0

Customer did not leave a comment.

Derek Brokaw 
Rating:
4.0

Customer did not leave a comment.

Robert Cali 
Rating:
5.0

Best U-Haul experience I’ve ever had. Brandon is top notch, an asset to your company.

Joshua Shillington 
Rating:
3.0

This location was packed when I arrived. Hard to maneuver around the yard.

James Newsome 
Rating:
5.0

very easy using the app to rent the truck

Michael Stout 
Rating:
5.0

Clean & easy to get to. Very helpful & kind employees!

Sara Talbot  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tami Butler  |  Overall Experience 
Rating:
5.0

Nice

David Stadt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

sandra stuckhardt  |  Overall Experience 
Rating:
5.0

Plainfield UHaul is the place to go for all your moving needs. The staff is helpful, accommodating and fun.

Angela Anderson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

randy clark  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Rossow  |  Overall Experience 
Rating:
5.0

The manager at the Plainfield location was very nice and helpful. I would do business with her anytime. A plus for customer service.

KIM DAVIS  |  Online Move In 
Rating:
5.0

Crystal and Stacy were very knowledgeable and friendly. I felt valued as a customer. I will be back to this location and recommend this location to friends and family.

Rick Stratton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MATT SCHWARCK  |  First Impressions 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

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  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage

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  • Moving Supplies

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  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

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