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A'Omare KCustomer Reviews for U-Haul Moving & Storage at Peoria Plaza
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was a problem that I wasn’t able to access my storage unit past the office hours. Not everyone has a job to where they are available during the day. Which I had to pay for another month of storage due to not being able to get my stuff moved into new place of residence. My stuff was moved out on the 11th but was still charged for another month. My rent was due on the 11th but due to not being able to get remaining items out of storage on the 10th because could not access unit after 7pm. Also called the after hours number and no one would answer! Also didn’t like that a lock was put on the door and a late fee charged on the day of due date.
melanie f | Overall ExperienceAshlee is always so helpful. Mark and his team are great🙂
LINDA R | Online Move InMoved out Feb. 29,2024. I wish I could get in my storage at any time.one more thing was I had to try my key card several times before I could get in. Need more days before late fee start.Thank you very much.
Joe L | Overall ExperienceFriendly service
Joshua B | First ImpressionsDude at the front did all the work. The rental truck was damaged from a previous customer and wasn't repaired when I rented the truck.
charles s | First ImpressionsNot bad aside from the security. Having mesh ceiling and drywall walls made it super easy for some less than human garbage to steal everything I had entrusted in what was supposed to be a secure facility. Staff members were nice tho.
TRAVIS A | Overall ExperienceIf I could rate this zero I would. Absolute WORST customer service I've probably ever had anywhere. The Blonde woman with long ponytail and eyebrow piercing was completely condescending and had a miserable attitude and was rude every interaction. The woman of color who I'm assuming is the day time manager was also very rude and gave me a very hard time. I will NEVER use Uhaul again and I HIGHLY recommend a much more rigorous hiring process. Let's not even get into my filthy unit with a sticky mess in the middle of the floor and cockroaches crawling on the doors and floors in the hallway. The store front and units at 61st and Peoria in Tulsa Oklahoma are a complete disaster.
TRACY M | Overall ExperienceMy storage was broken into 7 months before I knew and I believe the manager and I believe Felicia I really believe Felicia knows what happened.
Mary C | Overall ExperienceN/A I've already left feedback on another email
jamila b | Overall ExperienceI called before I even decided to make a payment upon arriving the price was still the same however, the size did not meet my requirements. I explained beforehand that I had a king size mattress, box springs, king size headboard, a full size bunk bed and frame as well as two large U-Haul boxes and 12 small U-Haul boxes the size that I was offered for 74.95 plus insurance 82.90 was entirely too small it was half of my closet size not to mention they tried to offer a downstairs unit a smidget bigger for 154.95 that was a total inconvenience and waste of my money I spent paying movers and gas for transportation to have to find somewhere else to take my belongings and resulting in me asking for a refund. Thanks for the big inconvenience I. Don't even know why I called at 10:30 am the service I was given at 2:30 was as if I came in on short notice and not called in advance.
jamila b | First ImpressionsThe storage was big area was close staff was friendly but i after a few weeks in the storage my unit had roaches inside them I figured due to the fact it was outside but mainly because it was next to someone who had a storage full of junk behind us I’m not sure but I didn’t have roaches when I moved in
Morgan R | Overall ExperienceThis facility needs a complete remodel. Highly unsafe area and yet there is no gate bordering the property. The staff is not so much the problem as is the area and setup of the units with minimal security.
Shawn B | Overall ExperienceNeed more light in each unit
Nancy B | Overall ExperienceThe young lady that helped me was excellent!
DENISE W | First ImpressionsAshlee was very patient and kind during a stressful time.
Shawn B | First ImpressionsGood people
Jim-Machelle W | Online Move InStaff went above and beyond expectations and I was extremely pleased with service.
Anthony H | First ImpressionsN/A
SHELAH F | Overall ExperienceN/A
SHELAH F | First ImpressionsThis facility is in a rough area of town with high security risks. Windows get smashed, people get robbed, people get shot and lots of gang activity. Not to mention the hours close sooner then listed due to the crime and area. I moved out over a year ago and when I asked how to close my account I was told to send an email which I did. It has been a year and several times I have called and notified that I left state and closed out before I left, yet you keep charging me. Everytime I talk to someone, they are new. The crime is so bad that staff don't stay long so obviously messages don't get passed down. I left my keys to my lock and everything when I moved in April 2022.
Jennifer P | Overall ExperienceHelpful!
diana h | Overall ExperienceThe staff is very helpful.
Daniel D | First ImpressionsIf you need help with movers I strongly suggest kmul movers. They can be contacted through U-Hauls app. They are the most respectful, price reasonable, attentive, considerate movers I have come across. 5 🌟 for them👍
lajuana m | First ImpressionsThis was my first experience utilizing U-haul, and it was a pleasant one. Mark Hartley was cordial -- very patient and professional. I would highly recommend this particular U-Haul Moving & Storage
denise f | Overall ExperienceVery helpful staff and accommodating!
diana h | First ImpressionsI really like the manager he was very sweet and very helpful I appreciate that this move was very stressful
PATRECIA R | Overall ExperienceMoisture in the unit. Paid for insurance and my mattress and other things were moldy. Manager told me insurance doesn't cover that. Basically wasted my money paying for insurance. All I wanted was my bed to be replaced and got nothing but a rude response. I'll never use uhaul again
Nicholas I | Overall ExperienceWhen I first arrived, my $99.00 reservation was not honored. I had movers waiting on me so I had to pay $139.00 while no Manager was on-site to help the situation. I was also told that they did not honor the free 1st month rent after paying over $1400.00 for the truck. Then once moved in I met with Mark Hartley the manager who advised that the reservation that i I had was for a 2nd story unit He said i could move into a the 2nd story unit but the 1st story unit was all ready loaded. Witch meant that I woul have to pay movers again to move at my expense. I did get a free month rent for compensation for the mix-up. In April and in June I went to the storage unit to retrieve some boxes. The Air Conditioner was out and it was over 100 degrees inside the Climate controlled unit. I made it aware to the people working there and thy advised that the AC was broken without an ETA as when it would be fixed. This happened several times. On July 28, 2022, I went back to retrieve more boxes and found the Air Conditioner leaking and had another a 1/4 of an inch of water which had gotten under the door of my unit A4190 along with other Units as well.i notified Rita working jn the office. She advised that she had told Mark Hartley about this. So I came to the unit for what I thought would be a few minutes that lasted 2 1/2 hours soaking up water out of my unit with no help from management. Jim Smith was notified and finally Mr Hartley along with Rita came to help. I only received help after asking and the only compensation I received was another free month's rent. THIS MANAGEMENT IS THE WORST CUSTOMER EXPERIENCE THAT I HAVE ERVER EXPERIENCED. MR. SMITH DID CALL ME BACK AND I ADVISED HIM OF THIS AND HE WAS NOT VERY HELPFUL. I WILL NEVER DO BUSINESS WITH UHAUL AGAIN AND WILL REFER ALL OF MY FRIENDS AND FAMILY TO STAY AWAY FROM UHAUL. THIS IS UNACCEPTABLE TO HAVE THE WORST CUSTOMER SERVICE IN MY LIFE. GOODBYE UHAUL!!!!!!!!!
Stephen B | Overall ExperienceFelicia took care of me and did her best to accommodate me with my U-Haul and storage I appreciate her going over and beyond!!
SHARLEN S | Overall ExperienceI am homeless right now your manager said that I made him lose two possible storage customers he didn't explain exactly why
Carl J | Overall ExperienceThe staff was rude untrained and very unprofessional. It took a month to close the unit out along with many calls to customer service. I will never rent another storage unit from UHAUL.
Fred b | Overall ExperienceSunday staff was excellent. They did a great job and helped out. Very different from our pick up location.
Jason C | First ImpressionsThe people that worked at this location were wonderful! (All 3 of them.) They went above and beyond what I needed. Cedric was so helpful, professional, and kind. It was a neat experience- following days of travel, moving, and preparation.
LACY L | First ImpressionsKeep up with your gd works
deborah a | Overall ExperienceWas quoted a climate controlled unit with a valid reservation number for 99.00. After arriving at 6105 S Peoria there was only one person working with absolutely no knowledge of Uhaul Storage and pocilicies. Was told that they did not honor the free one month rental and was quoted 139.00 for the same Storage room that I had a reservation for at 99.00 per month. After a brief phone call he advised he could Not help me that they did not honor the quote or reservation. I had movers standing by waiting costing me money and the person working with me left me standing there to serve other customers. THIS IS UNACCEPTABLE COUSTOMER SREVICE AND I WANT SOMETHING DONE.
Stephen B | First ImpressionsDidn’t have paper work ready
Chester S | First ImpressionsMark and his crew were professional and easy to work with.
Dorothy H | Overall ExperienceSome of our things were stolen from the storage unit!
CRISEAOUS G | Overall ExperienceThis was one of the worst experience with U-Haul, the people at the counter where rude, we had to stand around and wait would not honor the U-Haul website prices. They laughed in my face then literally told me that I didn't know "for sure" that they where laughing at me. Concerned about loosing my things or something "happening" to them if I go into greater detail. Spoke to someone at U-Haul which was very nice till she transferred me and I got hung up on... I should have used Penske they where cheaper anyway
jennifer M | First ImpressionsStorage unit was broken into and vandalized as well as water damage to my stuff clothing couch and antique furniture ruined due to rodents and water as well as things broken and destroyed because security was non existent would not recommend uhaul to my worst enemy very dissapointed
Angela M | Overall ExperienceLady at 61st & Peoria in Tulsa was a pleasure to deal with, great people skills & professional
Frank J | First ImpressionsMark was fabulous! Great service! The check in process was simple and being able to return my one-way truck and tow dolly at the same location as my storage unit is the best part of moving my household by myself. A big win for U-Haul. You will have my repeat business
Dorothy H | First ImpressionsNo comment
EVANGELINE W | First ImpressionsThe staff there on the day I moved out was the protocol of customer service available but not in the way, helpful but not obnoxious. Kudos to the staff working Saturday October 16, 2021. I would recommend because of them.
VANESSA S | Overall ExperienceAlways helpful and safe and secure facility.
TODD P | Overall ExperienceThis unit did not honor my 1st month room free. They did not have the room available the same as described on the app. They had attitude. The manager kept saying what he wouldn't do via telephone but made no effort to resolve directly. They said I could dispute with customer service. Customer service was not helpful and didn't care about when I told them in the future I would use Penske. My treatment was poor.
Jon V | Online Move InWhile the location of this storage facility is not ideal, the manager Mark is beyond helpful. I live out of state and I feel so much better knowing Mark is watching over things here. He let me know immediately when someone cut my lock off my unit. He sent me pictures to help me determine if anything had been taken. And he replaced the lock on it for me. All of this was above and beyond and so helpful as I was not in a position to come back to Tulsa at the time. When I did make it back to Tulsa he took the time to walk with me to my unit to double check everything was as it should be. What could have been a nightmare to deal with was much more manageable because of the assistance of the manager Mark.
Brandi G | First ImpressionsStorage unit was sold 3 days after large payment was made and prior arrangements made with location management and all I got was im sorry and the manager wasn't used to a facility like this one. He didn't double check notes and payments on units before storage sales. Wasn't reimbursed for what was losted
OLEANA M | Overall ExperienceAll of my clothes got ate by mouse so no I'm good on you guys but thanks for letting me rent you guys storage for some months and going up on my renting a unit
latasha D | Overall ExperienceSunday stomershe young man that was efficiently working 3 customers at a time was amazing.
Kathy G | Overall ExperienceAlthough short-term it was a pleasant experience and I will be doing business there again
dawn K | Overall ExperienceThe price for my unit wasn't what was advertised on the wall I was told they were in the process of changing price yet it was still posted the process took a little longer than I expected other wise it was a good experience
rita b | First ImpressionsOnce again, after the frustrating experience of Uhaul's terrible website, the people at the storage facility made up for it. Great customer service!
Kathy G | First ImpressionsGood experience
RHONDA C | Overall ExperienceMy unit was broken into during business hours and the agent removed my insurance from my reservation without being asked to therefore eliminating them the insurance the agent remembered I should have had and I was told it was an error in their end and it would be corrected only to get a non sympathetic call from the GM telling me there was nothing to be done and it’s a loss I have to recover. There’s no security no one to run of solicitors sitting around watching you unload. Overall worst experience ever encountered I will not return nor refer anyone to this location.
Amena S | Overall ExperienceI love this business and yall staff so good
shaila h | First ImpressionsGracias por el servicio de almacenamiento
Brenda M | Overall ExperienceOnly needed my storage unit for one month for moving I work some crazy hours I did like the fact that if I needed access to my unit at 2:30 in the morning I was able to do so you guys were there when I needed a unit to store my stuff I will refer people to you in the future thank you so very much
chris p | Overall ExperienceMy experience with U-Haul and its staff has been exceptional and has exceeded my expectations. I would like to personally commend the manager, Julie Moe, who has been especially personable, professional and has made what has been a very difficult time for me less stressful by her welcoming smile and approachable demeanor. She is definitely an asset to your company!
ladonna p | Overall ExperienceWhat a great staff... definitely will not go to another U-Haul facility.... you guys have my full loyalty, once again thank you.
Lynette C | First ImpressionsGood job.
Robert H | Overall ExperienceWhen closing a account for a storage room it was not closed like we were told it would be and I was sent a bill notice when I shouldnt of.
Heather B | Overall ExperienceEverybody was very helpful.
Robert H | First ImpressionsThe manager was never available. The unit I rented had a mouse/rat infestation. My belongings were covered in feces as was the unit. I was sick at the sight of so much rat/mice poop.HORRIBLE EXPERIENC
Antoinette V | Overall ExperienceGreat location, reasonably priced &great people
Shakyra C | Overall ExperienceVery helpful and friendly staff only thing is they heed an elevator to move things upstairs I am disabled so I can’t do stairs very well .but other than that it’s all good so far 😀
Debbie S | First ImpressionsThe customer service representatives were helpful. Every manager I spoke to was not very helpful with a quick turnover. The new manager blames all the previous managers, but every manager is Uhaul.
lisa f | Overall ExperienceDisorganized, associate could not fulfill reservation. Charged me before confirming availability and could not refund me at the time. Still waiting for refund and contact from manager.
Alicia M | First ImpressionsWould of been perfect had I not had to wait so long, but it was fast, efficient, and the guy was really nice.so that's why I give a 4/5
Derek R | First ImpressionsI had an excellent experience with the U Haul team at this location, I would not hesitate to recommend them to a friend. Thank you again.
Paul K | Overall Experienceyou guys were so helpful thank you so much
ALVINA C | Overall ExperienceDid not get a confirmation that my storage unit was turned in and that we are no longer using it. Other than that, great all around!
daniel s | Overall ExperienceKeeps everyone informed by email
Winford W | First ImpressionsI needed the Uhaul for one day to get some belongings of my deceased brother. It was a round trip from Tulsa to Oklahoma City, I did not have the truck for 24 hours but was charged for 2 days.
Kathy W | Overall ExperienceTravis went above and beyond to make sure that I did mot lose my property because of lack of payment on my part. For that I'm ever so grateful and thankful. Two thumbs up to Travis and the rest .
Thomas M | Overall ExperienceChris the employee at the Uhaul on 61 and Peoria was so helpful and showed me different storage areas and help me choose the one that was right for me. He has helped me with a truck rental as well.
Yolanda L | First Impressionsthe moving truck was a Ford 15 footer. Wow What A great truck. A V-10 and smooth as butter'. With Power to spare completely Full of Stuff. I Passed Everything. All that was needed
Paul B | Overall ExperienceThe unit leaked water from the ceiling. The water destroyed some very expensive computers. It soaked our sectional couch, leaving weird mineral deposit marks. It still smells like mildew.
Jeff B | Overall ExperienceI would like to thanks all the staff members fo always helping me when I had a question about my storage!! You guys are awesome!!!!
Laquinta G | Overall ExperienceI didn't actually store the U-Box at the facility and didn't visit the site so can't answer the questions above. But Jodee, the driver, was extremely helpful & communicative - would recommend to all!
katherine m | Overall ExperienceCustomer service was excellent
Michelle A | Overall ExperienceKeep up the good work.
MATTHEW P | Overall ExperienceExcellent service. Got me in and out without issue and ended up saving money. Keep up the good work.
MATTHEW P | Reservationthe 61st n Peoria team are all very nice and helpful. their customer process is kinda slow - due to the variety of customers and requirements etc - which makes it hard for them to quickly help
Chip G | Overall ExperienceCustomer service was great.
Monique R | ReservationMy only concern was that there are a lot of homeless people that hang around the property
TERRY J | Overall ExperienceThe staff was very helpful and super nice. I always have a positive experience.
Amy H | Overall ExperienceLove the staff real cool people
Ashley H | Overall ExperienceEvery one of your employees there was not only probably the most friendly but they were helpful and just very courteous. Thank you
Diane A | Overall ExperienceOne staff always did his best to take care of me
April R | Overall ExperienceI have to say the only good part of this place was the nice young man that helped me! The amount of items that were damaged to to mouse and rat droppings was heartbreaking! Not worth the monthly rent!
KAREN G | Overall ExperienceAll my belongings that were stored there were stained with mouse droppings... and urine, dead mice through out.... the vehicle was NOT in good working order no AC and I had to drive 8 HRS.
JOHN C | Overall ExperienceThe staff was always very courteous and the building well maintained.
Lisa S | Overall ExperienceWould totally use them again! We also used the movers and they were awesome!
Megan G | Overall Experiencewould choose this for my storage in the future
FLORA G | Overall ExperienceUptown
anthony t | Overall ExperienceMy storage was nice on the first floor and had temperature control so my stuff was safe and not damaged. If I ever need it to store my stuff again I would return
Stephanie O | Overall Experience