Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service,very good price and the facility is very clean!
ERIKA V
|
First Impressions
Rating:
5.0
Experience was excellent. Check-out was easy and efficient.
Louis S
|
Overall Experience
Rating:
4.0
Be more upfront with daily price for renting truck and don’t advertise 19.99 etc when it’s more like 75.00 a day with all addons
Michael S
Rating:
5.0
Customer did not leave a comment.
Frances P
|
Overall Experience
Rating:
5.0
Nothing! The service I received was excellent.
Doreen C
Rating:
5.0
Good customer service!!
ERIKA V
Rating:
5.0
Customer did not leave a comment.
LUPE A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PATRICIA S
Rating:
5.0
The staff was helpful upon requests/ calls. Courtesy was extended in each encounter and that is quite important to me as a customer! Demetria and Destiny , thank you for making the overall storage for my move an easy process!
DENNISE C
|
Overall Experience
Rating:
5.0
Very friendly staff and fast
Jimmy G
Rating:
5.0
Customer did not leave a comment.
LILIA D
|
Overall Experience
Rating:
5.0
The representative was nice and very helpful
PATRICIA B
|
First Impressions
Rating:
2.0
The two young women who manage this facility are very professional and friendly. In my personal experience they “Both” were very understanding of my recent situation as I have lost my Father and had to deal with a lot of stress and aftermath of debt. They were both extremely helpful with my situation and I am grateful for their support. They went above, and beyond what the job requires and the company is very fortunate to have these two managers working there that desk.
michelle a
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROBIN T
|
Overall Experience
Rating:
5.0
Demetria was very helpful and kind.
doug k
|
First Impressions
Rating:
5.0
The price was a little high, but I thought I would try it out, and I loved it the security, the cleanliness and no bugs gray customer service no issues getting in or out of the facility. I would definitely recommend this Stor to anybody.
Jennifer S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andrew R
Rating:
5.0
Customer did not leave a comment.
Cynthia C
|
Overall Experience
Rating:
5.0
Excellent customer service
nathaniel b
Rating:
5.0
Customer did not leave a comment.
Angie A
|
Overall Experience
Rating:
5.0
The $19.99 advertisement is false my hauling trip came out to $75 just to go from one side of town and back
SERENA H
Rating:
4.0
Customer did not leave a comment.
ZORAIDA S
|
First Impressions
Rating:
5.0
Dispatch was fast and easy.
Demetria S
Rating:
5.0
Customer did not leave a comment.
Christopher P
|
Overall Experience
Rating:
5.0
First time renting was easy and friendly
Donna C
Rating:
5.0
Great experience. Very safe and very helpful. Would recommend to others👍🏻
BARAQ H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susanne B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ALEX G
Rating:
5.0
Customer did not leave a comment.
Balquis S
|
Overall Experience
Rating:
5.0
Very friendly service
Felipe V
|
Overall Experience
Rating:
3.0
Customer service is bad! If you have a customer that is irritated, try to de-escalate not argue to defend your company or store!
Denetra C
Rating:
4.0
Customer did not leave a comment.
dorothy r
|
First Impressions
Rating:
5.0
Great, fast and easy
Andy H
Rating:
5.0
Customer did not leave a comment.
Bernard J
Rating:
5.0
Brandi was awesome and made my experience a quick and simple one. She was extremely friendly and was able to answer all my questions! Key
Meagan D
Rating:
5.0
Customer did not leave a comment.
TIFFANY B
|
Overall Experience
Rating:
5.0
Excellent storage facility, so great I used the place for last 4 years same unit, never a thought of insecurity, calm clean safe secure spacious!!
deol k
|
Overall Experience
Rating:
5.0
The customer service is exceptional and everything is very clean.
Stephanie C
Rating:
5.0
Customer did not leave a comment.
Laura B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Miguel M
Rating:
5.0
Customer did not leave a comment.
christian f
|
Overall Experience
Rating:
5.0
Owners were always so nice and helpful. Thank you
SHELBY J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
germinder s
Rating:
5.0
U Haul Panama Ln / Bakersfield, CA has been exceptional with great staff including manager. Very helpful! I can see why they have great reviews as this has been my experience too.
KATHLEEN R
|
Overall Experience
Rating:
5.0
Rented a unit for 4 years and never had a problem. Staff was always nice!
laureen l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cristobal D
Rating:
5.0
Staff was very friendly. Process was very easy. Thank you!
Laureen R
Rating:
1.0
The manager at the location on Panama was very polite and helpful I would will always uses this location as long if I get the same good customers when I ever need them again but this is my experience with yall so im renting a storage every month so again good service so far
Lynda H
|
First Impressions
Rating:
5.0
All good.
Juan A
Rating:
5.0
Good
Gurjinder S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda V
|
Overall Experience
Rating:
5.0
The service was great, no improvement
Linda O
Rating:
3.0
Customer did not leave a comment.
Scott M
Rating:
5.0
This by far was the best rental I’ve had since renting from U-Haul. The young lady working today was FANTASTIC!! She was very polite and helpful. The store was clean as was the parking lot (which is rare these days).
I will be renting from this location again
Vanessa W
Rating:
5.0
Customer did not leave a comment.
VIRGINIA O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Roman B
Rating:
5.0
easy and friendly service, this is the second encounter renting a U-HAUL vehicle great as the first.
Hilario S
Rating:
5.0
Never had any issues and always had helpful staff.
GEORGE C
|
Overall Experience
Rating:
5.0
Lady at the front desk was super nice and helpful!
Abagaile B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
jerald m
Rating:
5.0
Customer did not leave a comment.
Milton H
|
Overall Experience
Rating:
5.0
Best customer service I've experienced at any uhaul. Definitely coming back. Thank you!
Donika M
Rating:
5.0
The only part of this experience that was pleasant was Destiny, the very knowledgeable and professional staff member that got everything "set-up" for our move. We rented a unit in Bakersfield, reserved a 15ft truck in Atascadero with 130 no charge mileage, and live between the two cities. We called Atascadero to confirm our 2 day reservation and they had no 15ft trucks, or larger, nearest was San Luis Obispo, they told us Taft had a 15ft. Taft did not and only had 10ft one way trucks so we rented one, it had almost a half tank of gas and was pictured for the app at pick up. When we returned the truck to White Lane in Bakersfield, after only one day, the clerk tried to charge us to fill the tank, even though the contract showed less than a half tank, and charged us $85 for 79 extra miles. This makes the 10ft truck I had to rent since I was promised a 15ft truck and no one had one double the cost, your reservation system gave me a price, location and truck size, none of which was provided.
lindsey k
|
First Impressions
Rating:
1.0
Worst experience I’ve had with a storage facility. There was always a uhaul box truck blocking access to my unit. Sometimes there was a person or management to move the truck but there were several times no manager was available because the office hour’s closed before the gate access hours did. Or the “real” manager was out of town and whoever was in charge was not reachable. Placing trucks in front of a unit and blocking access and not moving them is denying access to a unit I’m paying for.
Brian W
|
Overall Experience
Rating:
5.0
Great customer service and very personable and professional.
Thank you Meme & Brandi!!!
Robyn M
Rating:
5.0
Staff was friendly and helpful.
ANNA V
|
Overall Experience
Rating:
5.0
The lady was awesome! The best uhaul location I’ve ever used. Will definitely use this location again in the future.
Jonathan L
Rating:
5.0
Customer did not leave a comment.
George C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Blanca C
Rating:
5.0
Customer did not leave a comment.
cleo p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TOM R
Rating:
2.0
Was told I wouldn’t be charged to extend my time from 9 am to noon and then when I dropped off the uhaul I was charged again this whole experience was stressful and things kept changing during the rental process
Amber K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
christan A
Rating:
5.0
Loved the representative, she was fast fun and very friendly! The second rep was good too! Thank you Panama!
Donika M
Rating:
5.0
Customer did not leave a comment.
Guillerno R
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
MICHELLE D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cynthia C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ASHLEY B
Rating:
5.0
Customer did not leave a comment.
Delia J
|
First Impressions
Rating:
5.0
I have been using uhaul a lot lately. This is the third store I have used and this one, by far, has been the best.
Deborah W
Rating:
5.0
Great staff!
DOMINIQUE M
Rating:
5.0
Customer did not leave a comment.
Charles S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
mike p
Rating:
5.0
Des was very helpful and willing to assist. She did an excellent job explaining everything and demonstrating the key in and out procedures.
james n
|
First Impressions
Rating:
5.0
U Haul employee accurately took my truck reservation the day before. When I picked up and dropped off the truck, she was fast and efficient. The rental truck was in excellent condition. This was my best experience ever at U-Haul.
DOUGLASS C
Rating:
5.0
Nothing needs improvement. Great customer service.
Regina B
Rating:
5.0
Your staff is amazing. I appreciate them so mich.
YOLANDA C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
TIM R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
JOSE F
|
First Impressions
Rating:
5.0
Thank you for help make my move smoother.
Betty G
Rating:
5.0
Customer did not leave a comment.
olga g
Rating:
5.0
Very good customer service. The Ladies at the office are always helpful and friendly.
OSVALDO G
|
Overall Experience
Rating:
5.0
THIS LOCATION IS THEE BEST
Demetria S
Rating:
5.0
The ladies that is in charge are vety nicr, excrllent job performance!
Fely F
|
Overall Experience
Rating:
5.0
The customer service was excellent!!!!
Michael P
Rating:
5.0
Customer did not leave a comment.
FREDDIE G
|
First Impressions
Rating:
5.0
The person working was excellent. Probably some of the best customer service I’ve experienced. I wish I remembered her name to include but she was the only person working while I was there.
Paulina C
Rating:
5.0
Customer did not leave a comment.
Lakeisha S
|
Overall Experience
Rating:
5.0
Professional staff
Who work hard to keep the facility clean and well maintained.
Dan G
|
Overall Experience
Rating:
5.0
Nothing ! Great customer service and friendly staff
Sarah T
Rating:
5.0
Customer did not leave a comment.
Ramiro T
|
Overall Experience
Rating:
5.0
Gracias por sus servicios muy bien todo feliz navidad y próspero año nuevo
Jaime C
|
Overall Experience
Rating:
5.0
Great service! Thank you
Alexander G
Rating:
5.0
Recommend Brandy & Demetria for management, excellent in every way
Bani S
|
Overall Experience
Rating:
5.0
Very good customer service
OSVALDO G
|
First Impressions
Rating:
5.0
Very clean and very amazing staff thank you to the lady in the front office
ADELAIDA C
|
First Impressions
Rating:
5.0
N/a
Mariaelena R
Rating:
5.0
I dont know name but lady at customer service was very polite and helpful.
Bhagat S
Rating:
4.0
Bad customer service. Girl at font desk was rude, no respect and not welcoming customer.
HIRDEY S
Rating:
5.0
Extremely friendly and incredibly helpful with my request and needs! 10’s
ryan h
Rating:
5.0
I love this location rent from here everytime I need a cargo van 10/10
jason d
Rating:
5.0
Customer did not leave a comment.
Anita S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vianney S
|
Overall Experience
Rating:
5.0
Professional and courteous staff. Very nice storage facility.
Catherine P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LYDIA N
|
Overall Experience
Rating:
5.0
Destiny was amazing. She went above and beyond with assisting me and my family today. Destiny is full of joy, warmth and enthusiasm. I look forward to telling my family and friends about U-Haul and their delightful employee Destiny. Thank you
Jennifer G
Rating:
5.0
Customer did not leave a comment.
Michelle M
Rating:
5.0
I kept the vehicle I rented much longer than anticipated, and received pleasant daily calls from the assistant manager to extend my rental when each evening I didn't show up with the van as promised. The manager asked about my experience and was very friendly as well.
KEVIN V
Rating:
5.0
Customer service was great
MICHAEL E
Rating:
5.0
Always pleasant and helpful in person and on the phone
Alice C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
cynthia g
|
First Impressions
Rating:
5.0
Friendly service. Good job!
DARRELL B
|
First Impressions
Rating:
5.0
Very nice
ESTELLA D
Rating:
5.0
Customer did not leave a comment.
JOHN W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jose N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
binesh m
Rating:
5.0
Customer did not leave a comment.
Ray R
Rating:
5.0
Customer did not leave a comment.
sergio l
Rating:
2.0
Customer did not leave a comment.
pedro m
|
Overall Experience
Rating:
5.0
BEEN TO THIS LOCATION AT LEAST THREE TIMES OTHER THAN THIS RENTAL. VERY HAPPY EACH TIME (sorry capped)
Ronald H
Rating:
3.0
Too hot to go in the day in the area I live.
Valerie V
|
First Impressions
Rating:
5.0
Excellent people excellent service
Jas G
Rating:
5.0
Good customer service! Well maintained.
Tajaughn M
|
First Impressions
Rating:
5.0
Great customer service. Easy check in and check out process.
ARTURO C
Rating:
5.0
NA
JOSEPH S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Carla P
Rating:
5.0
Customer did not leave a comment.
Salina E
Rating:
5.0
Brandi was very helpful securing another storage for us. She is notified as soon as the size we need was available. Brandi has always been courteous and kind
Thanks Brandi!! Keep up the good work!
ROBIN E
|
First Impressions
Rating:
5.0
No a single thing. The girl at the Panama Ln. location (Brandi) was friendly and beyond helpful and professional.
ALFREDO E
Rating:
5.0
Customer did not leave a comment.
CLINTON L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
jason d
Rating:
1.0
Customer did not leave a comment.
NATALIE C
Rating:
5.0
Demetria and Brandi are amazing!!!
A'Tiffa D
Rating:
5.0
Great Experience!
Lucrecia M
Rating:
5.0
Always professional and timely. Trucks are always clean and properly maintained when I rent from.
Loreeta W
Rating:
5.0
Customer did not leave a comment.
eric s
Rating:
5.0
Customer did not leave a comment.
Marilyn W
Rating:
5.0
I love the staff at this UHaul. They're very helpful and professional. Because of the staff, I rented a storage unit from this particular store.
Jason A
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
JohnE M
Rating:
5.0
Customer did not leave a comment.
Jennifer c
Rating:
5.0
Customer did not leave a comment.
Dan G
|
Overall Experience
Rating:
5.0
Excellent facility and services.
IMEH E
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jose P
Rating:
5.0
Customer did not leave a comment.
Don W
Rating:
5.0
N/A
With price of gas .I would've appreciated some credit or reimbursement. On my gas that was not use..so that was a downer. I've have not rented a Truck before. So I have no idea how much they use as . A heavy vehicle.
Maria E
Rating:
5.0
Customer did not leave a comment.
Jeri B
Rating:
5.0
Good
Rajinder S
Rating:
5.0
The lady in the u haul excellent person thanks for everything
Reyna G
Rating:
5.0
Customer did not leave a comment.
Steven L
Rating:
5.0
Outstanding service
JOSE T
Rating:
5.0
Brandi is excellent at customer service.
Demetria S
Rating:
5.0
Nothing. Everything was great. Destiny is very professional, kind, and caring.
Jennifer B
Rating:
5.0
Staff was friendly and patient. She walked me through the many steps needed in order to rent.
Rosa F
Rating:
5.0
Customer did not leave a comment.
Jan H
Rating:
5.0
The lady in the store (I can’t recall her name) that helped me was wonderful, please give her a raise! She stayed past closing to help me finish the rental, THANK YOU!!
Hakob N
Rating:
1.0
No ramp, no Dolly, didn't give a discount for not having a ramp, was hard to move stuff with no ramp
Guadalupe C
Rating:
1.0
Cobran mucho y no es lo que ofrecen
Ana E
|
Online Move In
Rating:
1.0
I give this review because it is not what they really have online, a failure, the worst of the worst, they give the car without gasoline and they want it to be returned full
Ana E
|
Online Move In
Rating:
5.0
Destiny Robinson is awesome! She made everything very easy to understand and was extremely helpful throughout the entire process!
KEVIN D
|
Overall Experience
Rating:
5.0
The employees were polite, knowledgeable, and efficient. The experience was outstanding, phone reservation, pickup and return. They are all doing their jobs well.
Helen C
Rating:
1.0
Customer did not leave a comment.
SANAMJEET S
Rating:
5.0
Customer did not leave a comment.
Julie B
|
Overall Experience
Rating:
5.0
Thank you for everything.
Jose D
|
Overall Experience
Rating:
5.0
Brandi was very helpful and so nice. Great environment!
Julissa P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
PAULA H
Rating:
5.0
I was very satisfied.
Willie B
Rating:
5.0
Customer did not leave a comment.
Kurt H
Rating:
5.0
The best management staff ever!!!
Javier B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Catherine P
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
CHRYSTAL H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie B
|
First Impressions
Rating:
5.0
We really love the fact that it was very secure the staff very polite
IRMA S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jesse L
|
First Impressions
Rating:
5.0
Your staff always has a smile a willing to help.
Kyle A
|
Overall Experience
Rating:
5.0
It helps when staff are nice and friendly. And everyone was very nice. Every time I was there. Even when we needed the restroom they were very understanding. Thank You so very much.
elizabeth e
|
Overall Experience
Rating:
5.0
Demetria is always kind and professional. I appreciate her tactfulness and prompt responses everytime I encountered an issue.
Andrew B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ALI B
Rating:
5.0
Everything was perfect
Gustavo V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DEWAYNE T
|
Overall Experience
Rating:
5.0
I recommend the staff and I give a big recommendation for the manager on panama ln.she went up and beyond to help me , thanks
JESUS A
|
Overall Experience
Rating:
2.0
We reserved a 10' truck and appliance dolly. When we arrived for pick up, we were told the location only had a utility dolly not the appliance dolly we reserved. We were informed that it does not matter what we put in the reservation as the location is not obligated to provide us with the specific items we reserved, only something similar. The utility dolly was useless due to its low handle and small lip. Therefore, we had to pay $7 for an item that was not used and sat in the truck all day. The U-haul employee was not willing to give us the $7 refund or provide us with any type of reimbursement for lack of promised product. The employee was also rude during the rental experience. When asked to provide an alternate phone number, we provided her with one and she told us we gave her the same number and would not accept it, even though it was a different number. We had to convince her we were not lying. It was not a professional customer service experience. I would not recommend this location to family or friends.
SHANE S
Rating:
5.0
Customer did not leave a comment.
KELLY J
|
Overall Experience
Rating:
5.0
My thanks to staff Destiny for her assistance.
JIJOHO S
Rating:
5.0
Demetria and her staff are very nice and customer friendly. This is the best uhaul location I’ve been to and never have had a problem.
DENETRA C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sidney B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeff G
|
Overall Experience
Rating:
5.0
The workers were very helpful and everyone I have had contact there is courteous.
Linda G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Rafael G
|
First Impressions
Rating:
5.0
Staff are super friendly and helpful !
THOMAS P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Megan J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Laura B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luisa A
|
Overall Experience
Rating:
5.0
The girls in the office are so nice and very helpful
Kathleen M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sally H
|
First Impressions
Rating:
5.0
The staff is remarkably professional, helpful & understanding of any & all your needs or concerns. This location & its staff is as exemplary as any location in the uhaul family
Kurt C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHARLES L
|
Overall Experience
Rating:
5.0
Demetria was so helpful and professional. She guided me through the process of renting a storage unit very efficiently, and she made it all stress-free for the customer. Thank you so much Demetria!
Elena D
|
First Impressions
Rating:
5.0
Brandi is an exceptional manager she is knowledgeable of everything u-hall storage has to offer explains contract well and answers inquiries completely Her Smile is real she’s friendly accommodating I like her politeness on the phone and in person .. Shes An ideal employee not like the people in Pasadena branch who should go back to training worst people I have ever met .. very opposite to Miss Brandi
GRACE T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Joshua H
|
First Impressions
Rating:
4.0
At first, it was a. little tough for me since I moved in with just an uber ride but once i found my way to the facility i was able to find my unit and wow it was well worth it
DEMENTEIDEI A
|
Online Move In
Rating:
5.0
The staff was amazing, soo kind,& soo helpful!!
VANESSA O
|
Overall Experience
Rating:
5.0
The staff at the Pannama ln facility in bakersfield Ca. Were awsome and friendly they were amazing to deal with
STEVEN S
|
Overall Experience
Rating:
4.0
It has been a pleasure using your storage service.
jason s
|
Overall Experience
Rating:
5.0
Very clean friendly
Arlene M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LANESHA E
|
Overall Experience
Rating:
5.0
I would definitely recommend it to everyone looking for a place to keep their belongings. Thank you once again.
Rodolpho o
|
First Impressions
Rating:
5.0
Both of the ladies that helped me were amazing! They were friendly and knowledgeable about what I needed.
Jennifer C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RAFAEL P
|
First Impressions
Rating:
5.0
The personal were great and very helpful if you needed something they were right on it and very friendly.
ROGER G
|
Overall Experience
Rating:
5.0
Very helpful with moving needs
Ronald M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margaret S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rocio H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
William P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JACKIE S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
julia P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
diana b
|
First Impressions
Rating:
5.0
The two ladies that helped me were exceptional! They explained the paperwork, answered any questions that I had, and they were both very professional. Thank you!
Jennifer C
|
First Impressions
Rating:
5.0
Mejor ni podía ser. Brandi hizo un trabajo excelente
Muchas gracias
ROSARIO A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Margaret S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
AKIRA S
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
DENNIS M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ricky w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sheila M
|
First Impressions
Rating:
5.0
Staff was friendly and helpful.
MICHELLE D
|
First Impressions
Rating:
5.0
It was the easiest and most friendly process ever. Thank you.
Angel D
|
First Impressions
Rating:
5.0
Agent was very helpful in securing my reservation and move-in experience. Very appreciative of the friendly and professional service.
julie K
|
First Impressions
Rating:
3.0
Well, I moved in on 10/26/2020 and was out on 11/26/2020 and you want to charge me $149 for 11/26/2020 to 12/26/2020 not going to happen once the charge hits my card I am reversing it. Totally disgusting that you offer 1 free month and if the person stops using the storage at the 1 month mark you charge them for another month. That along with the insane prices you charge for a rental truck to move is disgusting.
Ben G
|
Overall Experience
Rating:
5.0
In side clean and very good service
gurpreet s
|
Overall Experience
Rating:
5.0
todo perfecto,me encanta el sistema de aire acondicionado
PRIMAVERA J
|
First Impressions
Rating:
5.0
Excelente
Corina G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James j
|
First Impressions
Rating:
5.0
Renting was easy, move out was easy, woman at the front desk was very helpful and very friendly. Such a positive experience!
Eryka C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brittany H
|
Overall Experience
Rating:
4.0
U-haul storage facility staff on Panama Lane in Bakersfield, CA took care of my accommodations in a friendly and professional manner. Any questions or concerns I had in my 4 month experience were promptly addressed. There were a few things that were irritating that I did not bring to their attention, but that did not reflect on their professionalism as they were either normal nuances or caused by other disrespectful renters. I paid an additional monthly fee for 24 hour access to my unit, which is why that portion was convenient, despite having to pay extra. My unit was of the smaller variety, so it's access was indoors. The indoor lighting was adequate, yet activated by motion sensors which became irritating when they would shut off while I was in the unit, forcing me to walk through the halls to make them turn back on. On my last day while moving out, there was another renter who was very rude and disrespectful. He had an outdoor unit near the entrance door where my unit was located. While I was inside, I heard a vehicle horn honking, so I went out to investigate. This guy was angry that I was parked in front of his unit which was because I had a U-haul trailer attached to my vehicle. I moved for him and carried on with emptying my unit, but he had another vehicle inside his unit which he started and left running for several minutes. The toxic exhaust fumes traveled through the enclosed building making it difficult to breathe. If that wasn't bad enough, he turned his stereo to max volume for about 20 minutes and the bass decibels caused the entire building to rattle and buzz adding to the stress level and headache caused by the toxic fumes. These issues aren't caused by the staff and I'm sure they would have dealt with the other renter, but I didn't address the situation because I was hurrying to move out before the office closed and figured the guy wouldn't be there long.
On a positive note, U-haul has been a pleasurable company to do business with when I've needed to move and when I've had to store my belongings. I will continue to do business with and recommend them to family and friends for my future needs.
dewey t
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Marina P
|
Overall Experience
Rating:
5.0
The office lady was very helpful in my questions and needs
Fely F
|
First Impressions
Rating:
5.0
They were friendly and so helpful.
ADAN R
|
Overall Experience
Rating:
5.0
Excellent move in experience. Easy to use and plenty of room to unload. Lots of communication which made it easier on us while moving. Well done.
Justin A
|
Online Move In
Rating:
3.0
For years I rented at this facility, it was always spotless... unbelievably so.
The management could be very harsh(in an extremely unprofessional way) but VERY on top of the up keep and cleanliness of the entire property especially the restroom!
Once the new management took over it is nothing short of being the complete opposite.
Everything is filthy, the restroom is nasty, no toilet paper or paper towels on top of the filthiness it smells like an outhouse, literally.
Very sad.
Kelly S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
LAWRENCE M
|
Overall Experience
Rating:
5.0
Awesome service.
alejandra c
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
William W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gwendolyn T
|
Overall Experience
Rating:
4.0
Very nice employed
Vienna J
|
Overall Experience
Rating:
5.0
Very effecient service..fast and pleasent.. I've always had a good experience at this particular location..
Heather A
|
First Impressions
Rating:
5.0
Getting a U-Haul was quick and easy. The staff was Incredible kind patient.
Takishia s
|
First Impressions
Rating:
5.0
Very clean compared to other facilities.
ROGER R
|
Overall Experience
Rating:
5.0
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
jose b
|
First Impressions
Rating:
5.0
I have had good service with u-haul. Any problem I had they have been very responsive.
SONDRA M
|
Overall Experience
Rating:
5.0
Nice place-easy access
Steve N
|
Overall Experience
Rating:
5.0
Very nice and professional. Made my move in/move-out easy and simple.
Natasha K
|
Overall Experience
Rating:
5.0
Brandy & Meme are awesome! They've gone above and beyond to assist me. I've rented a unit from this location since 2015 to 2019. I would totally recommend this location. Thank you Ladies! A great look
ora f
|
Overall Experience
Rating:
5.0
They’re the best. 😃
ADAN R
|
First Impressions
Rating:
5.0
I had great service.
GEORGE C
|
First Impressions
Rating:
5.0
Thank you
NELDA F
|
Overall Experience
Rating:
5.0
Demetria was very pleasant and helpful. I would highly recommend this facility.
Juan M
|
First Impressions
Rating:
5.0
Friendly staff, clean facility, and always courteous. Very helpful, and respectful. Will definitely recommend to friends, and family
Myrtle J
|
Overall Experience
Rating:
5.0
I had a great experience using uhaul for the first time. Mimi, the representative was informative and helpful. I will definitely use Uhaul again for any future need.
JESSICA S
|
First Impressions
Rating:
5.0
.
Anthony P
|
Overall Experience
Rating:
5.0
Office manager was really helpful
NELDA F
|
First Impressions
Rating:
4.0
Service couldn't. be any better than what I got. Thank so much.
LAWRENCE M
|
First Impressions
Rating:
5.0
Customer service is really good there
MICHELLE F
|
Overall Experience
Rating:
4.0
Found scat of rats in my storage were several of my belongs were covered in them even though I had no contents of food.
jesus g
|
Overall Experience
Rating:
5.0
I. Appreciate your service thankyou.
mary l
|
First Impressions
Rating:
5.0
Good service
Hermila T
|
First Impressions
Rating:
5.0
thank you
STEPHANIE K
|
Overall Experience
Rating:
4.0
the only thing i didnt enjojed was an excessive amount of equipment parked on the drivevay where the storage is,often times oanoter customer was parked parallel and was difficult to get by.
Adan c
|
Overall Experience
Rating:
5.0
We were very happy with U Haul Storage.
ofelia t
|
Overall Experience
Rating:
5.0
Excellent service, and facility!! Overall, a great experience.
Joy y
|
Overall Experience
Rating:
5.0
The young lady who helped me was amazing
Antionette C
|
First Impressions
Rating:
5.0
Mimi was very helpful.
Eliabeth W
|
Overall Experience
Rating:
5.0
I love you staff. They were always so helpful and pleasant no matter the hardships I endured while renting my unit. Keep up the positive and Great work. You have no idea how much I appreciate it.
DeSheala D
|
Overall Experience
Rating:
5.0
The only thing I didn’t like was that when I became backed up with my payment they would’ lock me out my storage unit for the reason beign that I got backed up on my payment
yessenia r
|
Overall Experience
Rating:
4.0
Their locks are expensive and I wasn’t always able to go thru the entrance because my 24hr access clicker wasn’t opening the entrance gate. I think the gate was broke, I went thru the exit gate a lot.
Felina E
|
Overall Experience
Rating:
5.0
None
ELIZABETH G
|
Overall Experience
Rating:
5.0
IT WAS GREAT. BUT UHAULS "SYSTEM" COULDNT REFUND MY PAYMENT EVEN THOUGH I MOVED MY BELONGINGS THE SAME DAY MY AUTO PAYMENT WENT THROUGH. SO ANOTHER $65 FOR A MONTH FOR AN EMPTY STORAGE UNIT.
Damon S
|
Overall Experience
Rating:
5.0
The professionalism at the Panama location is always excellent.
Jerry S
|
Overall Experience
Rating:
5.0
Couldn’t ask for better service or more helpful, and informative service! Panama Uhaul is the Best!
justice b
|
Reservation
Rating:
5.0
Kristina was a blessing! A -Z the service and support was great.
THANK YOU!
CHARISSE W
|
Reservation
Rating:
5.0
Amazing staff, if any one I know needs storage I will recommend they only go here.
aaron h
|
Overall Experience
Rating:
5.0
Very accommodating!
holly p
|
Reservation
Rating:
5.0
Highly recommend to my friends and relatuves.
Jose N
|
Overall Experience
Rating:
5.0
Great to work with “insight” manager. Very impressed with the cleanliness of the storage units.
Kimberly B
|
Reservation
Rating:
5.0
I felt very comfortable
with my equipment there and other items
john h
|
Overall Experience
Rating:
5.0
Heather and Kristine are awesome!!
I would definitely come back with them for my future moving and storage needs.
Benjamin G
|
Overall Experience
Rating:
5.0
Heather and Christine were awesome they made me feel like i was back in the good 0l days when customers were appreciated and valued. You should cloned them.
DISLIKED: is my bill increased 3 in 1 yr