Great service
Tamala MCustomer Reviews for U-Haul Moving & Storage at Panama Lane
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good customer service,very good price and the facility is very clean!
ERIKA V | First ImpressionsExperience was excellent. Check-out was easy and efficient.
Louis S | Overall ExperienceBe more upfront with daily price for renting truck and don’t advertise 19.99 etc when it’s more like 75.00 a day with all addons
Michael SNothing! The service I received was excellent.
Doreen CGood customer service!!
ERIKA VThe staff was helpful upon requests/ calls. Courtesy was extended in each encounter and that is quite important to me as a customer! Demetria and Destiny , thank you for making the overall storage for my move an easy process!
DENNISE C | Overall ExperienceVery friendly staff and fast
Jimmy GThe representative was nice and very helpful
PATRICIA B | First ImpressionsThe two young women who manage this facility are very professional and friendly. In my personal experience they “Both” were very understanding of my recent situation as I have lost my Father and had to deal with a lot of stress and aftermath of debt. They were both extremely helpful with my situation and I am grateful for their support. They went above, and beyond what the job requires and the company is very fortunate to have these two managers working there that desk.
michelle a | Overall ExperienceDemetria was very helpful and kind.
doug k | First ImpressionsThe price was a little high, but I thought I would try it out, and I loved it the security, the cleanliness and no bugs gray customer service no issues getting in or out of the facility. I would definitely recommend this Stor to anybody.
Jennifer S | Overall ExperienceExcellent customer service
nathaniel bThe $19.99 advertisement is false my hauling trip came out to $75 just to go from one side of town and back
SERENA HDispatch was fast and easy.
Demetria SFirst time renting was easy and friendly
Donna CGreat experience. Very safe and very helpful. Would recommend to others👍🏻
BARAQ H | Overall ExperienceVery friendly service
Felipe V | Overall ExperienceCustomer service is bad! If you have a customer that is irritated, try to de-escalate not argue to defend your company or store!
Denetra CGreat, fast and easy
Andy HBrandi was awesome and made my experience a quick and simple one. She was extremely friendly and was able to answer all my questions! Key
Meagan DExcellent storage facility, so great I used the place for last 4 years same unit, never a thought of insecurity, calm clean safe secure spacious!!
deol k | Overall ExperienceThe customer service is exceptional and everything is very clean.
Stephanie COwners were always so nice and helpful. Thank you
SHELBY J | Overall ExperienceU Haul Panama Ln / Bakersfield, CA has been exceptional with great staff including manager. Very helpful! I can see why they have great reviews as this has been my experience too.
KATHLEEN R | Overall ExperienceRented a unit for 4 years and never had a problem. Staff was always nice!
laureen l | Overall ExperienceStaff was very friendly. Process was very easy. Thank you!
Laureen RThe manager at the location on Panama was very polite and helpful I would will always uses this location as long if I get the same good customers when I ever need them again but this is my experience with yall so im renting a storage every month so again good service so far
Lynda H | First ImpressionsAll good.
Juan AGood
Gurjinder S | Overall ExperienceThe service was great, no improvement
Linda OThis by far was the best rental I’ve had since renting from U-Haul. The young lady working today was FANTASTIC!! She was very polite and helpful. The store was clean as was the parking lot (which is rare these days). I will be renting from this location again
Vanessa Weasy and friendly service, this is the second encounter renting a U-HAUL vehicle great as the first.
Hilario SNever had any issues and always had helpful staff.
GEORGE C | Overall ExperienceLady at the front desk was super nice and helpful!
Abagaile B | First ImpressionsBest customer service I've experienced at any uhaul. Definitely coming back. Thank you!
Donika MThe only part of this experience that was pleasant was Destiny, the very knowledgeable and professional staff member that got everything "set-up" for our move. We rented a unit in Bakersfield, reserved a 15ft truck in Atascadero with 130 no charge mileage, and live between the two cities. We called Atascadero to confirm our 2 day reservation and they had no 15ft trucks, or larger, nearest was San Luis Obispo, they told us Taft had a 15ft. Taft did not and only had 10ft one way trucks so we rented one, it had almost a half tank of gas and was pictured for the app at pick up. When we returned the truck to White Lane in Bakersfield, after only one day, the clerk tried to charge us to fill the tank, even though the contract showed less than a half tank, and charged us $85 for 79 extra miles. This makes the 10ft truck I had to rent since I was promised a 15ft truck and no one had one double the cost, your reservation system gave me a price, location and truck size, none of which was provided.
lindsey k | First ImpressionsWorst experience I’ve had with a storage facility. There was always a uhaul box truck blocking access to my unit. Sometimes there was a person or management to move the truck but there were several times no manager was available because the office hour’s closed before the gate access hours did. Or the “real” manager was out of town and whoever was in charge was not reachable. Placing trucks in front of a unit and blocking access and not moving them is denying access to a unit I’m paying for.
Brian W | Overall ExperienceGreat customer service and very personable and professional. Thank you Meme & Brandi!!!
Robyn MStaff was friendly and helpful.
ANNA V | Overall ExperienceThe lady was awesome! The best uhaul location I’ve ever used. Will definitely use this location again in the future.
Jonathan LWas told I wouldn’t be charged to extend my time from 9 am to noon and then when I dropped off the uhaul I was charged again this whole experience was stressful and things kept changing during the rental process
Amber K | First ImpressionsLoved the representative, she was fast fun and very friendly! The second rep was good too! Thank you Panama!
Donika MI have been using uhaul a lot lately. This is the third store I have used and this one, by far, has been the best.
Deborah WGreat staff!
DOMINIQUE MDes was very helpful and willing to assist. She did an excellent job explaining everything and demonstrating the key in and out procedures.
james n | First ImpressionsU Haul employee accurately took my truck reservation the day before. When I picked up and dropped off the truck, she was fast and efficient. The rental truck was in excellent condition. This was my best experience ever at U-Haul.
DOUGLASS CNothing needs improvement. Great customer service.
Regina BYour staff is amazing. I appreciate them so mich.
YOLANDA C | Overall ExperienceThank you for help make my move smoother.
Betty GVery good customer service. The Ladies at the office are always helpful and friendly.
OSVALDO G | Overall ExperienceTHIS LOCATION IS THEE BEST
Demetria SThe ladies that is in charge are vety nicr, excrllent job performance!
Fely F | Overall ExperienceThe customer service was excellent!!!!
Michael PThe person working was excellent. Probably some of the best customer service I’ve experienced. I wish I remembered her name to include but she was the only person working while I was there.
Paulina CProfessional staff Who work hard to keep the facility clean and well maintained.
Dan G | Overall ExperienceNothing ! Great customer service and friendly staff
Sarah TGracias por sus servicios muy bien todo feliz navidad y próspero año nuevo
Jaime C | Overall ExperienceGreat service! Thank you
Alexander GRecommend Brandy & Demetria for management, excellent in every way
Bani S | Overall ExperienceVery good customer service
OSVALDO G | First ImpressionsVery clean and very amazing staff thank you to the lady in the front office
ADELAIDA C | First ImpressionsN/a
Mariaelena RI dont know name but lady at customer service was very polite and helpful.
Bhagat SBad customer service. Girl at font desk was rude, no respect and not welcoming customer.
HIRDEY SExtremely friendly and incredibly helpful with my request and needs! 10’s
ryan hI love this location rent from here everytime I need a cargo van 10/10
jason dProfessional and courteous staff. Very nice storage facility.
Catherine P | Overall ExperienceDestiny was amazing. She went above and beyond with assisting me and my family today. Destiny is full of joy, warmth and enthusiasm. I look forward to telling my family and friends about U-Haul and their delightful employee Destiny. Thank you
Jennifer GI kept the vehicle I rented much longer than anticipated, and received pleasant daily calls from the assistant manager to extend my rental when each evening I didn't show up with the van as promised. The manager asked about my experience and was very friendly as well.
KEVIN VCustomer service was great
MICHAEL EAlways pleasant and helpful in person and on the phone
Alice C | First ImpressionsFriendly service. Good job!
DARRELL B | First ImpressionsVery nice
ESTELLA DBEEN TO THIS LOCATION AT LEAST THREE TIMES OTHER THAN THIS RENTAL. VERY HAPPY EACH TIME (sorry capped)
Ronald HToo hot to go in the day in the area I live.
Valerie V | First ImpressionsExcellent people excellent service
Jas GGood customer service! Well maintained.
Tajaughn M | First ImpressionsGreat customer service. Easy check in and check out process.
ARTURO CNA
JOSEPH S | First ImpressionsBrandi was very helpful securing another storage for us. She is notified as soon as the size we need was available. Brandi has always been courteous and kind Thanks Brandi!! Keep up the good work!
ROBIN E | First ImpressionsNo a single thing. The girl at the Panama Ln. location (Brandi) was friendly and beyond helpful and professional.
ALFREDO EDemetria and Brandi are amazing!!!
A'Tiffa DGreat Experience!
Lucrecia MAlways professional and timely. Trucks are always clean and properly maintained when I rent from.
Loreeta WI love the staff at this UHaul. They're very helpful and professional. Because of the staff, I rented a storage unit from this particular store.
Jason A | First ImpressionsExcellent facility and services.
IMEH E | Overall ExperienceN/A With price of gas .I would've appreciated some credit or reimbursement. On my gas that was not use..so that was a downer. I've have not rented a Truck before. So I have no idea how much they use as . A heavy vehicle.
Maria EGood
Rajinder SThe lady in the u haul excellent person thanks for everything
Reyna GOutstanding service
JOSE TBrandi is excellent at customer service.
Demetria SNothing. Everything was great. Destiny is very professional, kind, and caring.
Jennifer BStaff was friendly and patient. She walked me through the many steps needed in order to rent.
Rosa FThe lady in the store (I can’t recall her name) that helped me was wonderful, please give her a raise! She stayed past closing to help me finish the rental, THANK YOU!!
Hakob NNo ramp, no Dolly, didn't give a discount for not having a ramp, was hard to move stuff with no ramp
Guadalupe CCobran mucho y no es lo que ofrecen
Ana E | Online Move InI give this review because it is not what they really have online, a failure, the worst of the worst, they give the car without gasoline and they want it to be returned full
Ana E | Online Move InDestiny Robinson is awesome! She made everything very easy to understand and was extremely helpful throughout the entire process!
KEVIN D | Overall ExperienceThe employees were polite, knowledgeable, and efficient. The experience was outstanding, phone reservation, pickup and return. They are all doing their jobs well.
Helen CThank you for everything.
Jose D | Overall ExperienceBrandi was very helpful and so nice. Great environment!
Julissa P | First ImpressionsI was very satisfied.
Willie BThe best management staff ever!!!
Javier B | Overall ExperienceWe really love the fact that it was very secure the staff very polite
IRMA S | Overall ExperienceYour staff always has a smile a willing to help.
Kyle A | Overall ExperienceIt helps when staff are nice and friendly. And everyone was very nice. Every time I was there. Even when we needed the restroom they were very understanding. Thank You so very much.
elizabeth e | Overall ExperienceDemetria is always kind and professional. I appreciate her tactfulness and prompt responses everytime I encountered an issue.
Andrew B | Overall ExperienceEverything was perfect
Gustavo V | First ImpressionsI recommend the staff and I give a big recommendation for the manager on panama ln.she went up and beyond to help me , thanks
JESUS A | Overall ExperienceWe reserved a 10' truck and appliance dolly. When we arrived for pick up, we were told the location only had a utility dolly not the appliance dolly we reserved. We were informed that it does not matter what we put in the reservation as the location is not obligated to provide us with the specific items we reserved, only something similar. The utility dolly was useless due to its low handle and small lip. Therefore, we had to pay $7 for an item that was not used and sat in the truck all day. The U-haul employee was not willing to give us the $7 refund or provide us with any type of reimbursement for lack of promised product. The employee was also rude during the rental experience. When asked to provide an alternate phone number, we provided her with one and she told us we gave her the same number and would not accept it, even though it was a different number. We had to convince her we were not lying. It was not a professional customer service experience. I would not recommend this location to family or friends.
SHANE SMy thanks to staff Destiny for her assistance.
JIJOHO SDemetria and her staff are very nice and customer friendly. This is the best uhaul location I’ve been to and never have had a problem.
DENETRA C | First ImpressionsThe workers were very helpful and everyone I have had contact there is courteous.
Linda G | First ImpressionsStaff are super friendly and helpful !
THOMAS P | First ImpressionsThe girls in the office are so nice and very helpful
Kathleen M | First ImpressionsThe staff is remarkably professional, helpful & understanding of any & all your needs or concerns. This location & its staff is as exemplary as any location in the uhaul family
Kurt C | First ImpressionsDemetria was so helpful and professional. She guided me through the process of renting a storage unit very efficiently, and she made it all stress-free for the customer. Thank you so much Demetria!
Elena D | First ImpressionsBrandi is an exceptional manager she is knowledgeable of everything u-hall storage has to offer explains contract well and answers inquiries completely Her Smile is real she’s friendly accommodating I like her politeness on the phone and in person .. Shes An ideal employee not like the people in Pasadena branch who should go back to training worst people I have ever met .. very opposite to Miss Brandi
GRACE T | First ImpressionsAt first, it was a. little tough for me since I moved in with just an uber ride but once i found my way to the facility i was able to find my unit and wow it was well worth it
DEMENTEIDEI A | Online Move InThe staff was amazing, soo kind,& soo helpful!!
VANESSA O | Overall ExperienceThe staff at the Pannama ln facility in bakersfield Ca. Were awsome and friendly they were amazing to deal with
STEVEN S | Overall ExperienceIt has been a pleasure using your storage service.
jason s | Overall ExperienceVery clean friendly
Arlene M | Overall ExperienceI would definitely recommend it to everyone looking for a place to keep their belongings. Thank you once again.
Rodolpho o | First ImpressionsBoth of the ladies that helped me were amazing! They were friendly and knowledgeable about what I needed.
Jennifer C | Overall ExperienceThe personal were great and very helpful if you needed something they were right on it and very friendly.
ROGER G | Overall ExperienceVery helpful with moving needs
Ronald M | Overall ExperienceThe two ladies that helped me were exceptional! They explained the paperwork, answered any questions that I had, and they were both very professional. Thank you!
Jennifer C | First ImpressionsMejor ni podía ser. Brandi hizo un trabajo excelente Muchas gracias
ROSARIO A | First ImpressionsStaff was friendly and helpful.
MICHELLE D | First ImpressionsIt was the easiest and most friendly process ever. Thank you.
Angel D | First ImpressionsAgent was very helpful in securing my reservation and move-in experience. Very appreciative of the friendly and professional service.
julie K | First ImpressionsWell, I moved in on 10/26/2020 and was out on 11/26/2020 and you want to charge me $149 for 11/26/2020 to 12/26/2020 not going to happen once the charge hits my card I am reversing it. Totally disgusting that you offer 1 free month and if the person stops using the storage at the 1 month mark you charge them for another month. That along with the insane prices you charge for a rental truck to move is disgusting.
Ben G | Overall ExperienceIn side clean and very good service
gurpreet s | Overall Experiencetodo perfecto,me encanta el sistema de aire acondicionado
PRIMAVERA J | First ImpressionsExcelente
Corina G | First ImpressionsRenting was easy, move out was easy, woman at the front desk was very helpful and very friendly. Such a positive experience!
Eryka C | Overall ExperienceU-haul storage facility staff on Panama Lane in Bakersfield, CA took care of my accommodations in a friendly and professional manner. Any questions or concerns I had in my 4 month experience were promptly addressed. There were a few things that were irritating that I did not bring to their attention, but that did not reflect on their professionalism as they were either normal nuances or caused by other disrespectful renters. I paid an additional monthly fee for 24 hour access to my unit, which is why that portion was convenient, despite having to pay extra. My unit was of the smaller variety, so it's access was indoors. The indoor lighting was adequate, yet activated by motion sensors which became irritating when they would shut off while I was in the unit, forcing me to walk through the halls to make them turn back on. On my last day while moving out, there was another renter who was very rude and disrespectful. He had an outdoor unit near the entrance door where my unit was located. While I was inside, I heard a vehicle horn honking, so I went out to investigate. This guy was angry that I was parked in front of his unit which was because I had a U-haul trailer attached to my vehicle. I moved for him and carried on with emptying my unit, but he had another vehicle inside his unit which he started and left running for several minutes. The toxic exhaust fumes traveled through the enclosed building making it difficult to breathe. If that wasn't bad enough, he turned his stereo to max volume for about 20 minutes and the bass decibels caused the entire building to rattle and buzz adding to the stress level and headache caused by the toxic fumes. These issues aren't caused by the staff and I'm sure they would have dealt with the other renter, but I didn't address the situation because I was hurrying to move out before the office closed and figured the guy wouldn't be there long. On a positive note, U-haul has been a pleasurable company to do business with when I've needed to move and when I've had to store my belongings. I will continue to do business with and recommend them to family and friends for my future needs.
dewey t | Overall ExperienceThe office lady was very helpful in my questions and needs
Fely F | First ImpressionsThey were friendly and so helpful.
ADAN R | Overall ExperienceExcellent move in experience. Easy to use and plenty of room to unload. Lots of communication which made it easier on us while moving. Well done.
Justin A | Online Move InFor years I rented at this facility, it was always spotless... unbelievably so. The management could be very harsh(in an extremely unprofessional way) but VERY on top of the up keep and cleanliness of the entire property especially the restroom! Once the new management took over it is nothing short of being the complete opposite. Everything is filthy, the restroom is nasty, no toilet paper or paper towels on top of the filthiness it smells like an outhouse, literally. Very sad.
Kelly S | Overall ExperienceAwesome service.
alejandra c | First ImpressionsVery nice employed
Vienna J | Overall ExperienceVery effecient service..fast and pleasent.. I've always had a good experience at this particular location..
Heather A | First ImpressionsGetting a U-Haul was quick and easy. The staff was Incredible kind patient.
Takishia s | First ImpressionsVery clean compared to other facilities.
ROGER R | Overall Experience⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
jose b | First ImpressionsI have had good service with u-haul. Any problem I had they have been very responsive.
SONDRA M | Overall ExperienceNice place-easy access
Steve N | Overall ExperienceVery nice and professional. Made my move in/move-out easy and simple.
Natasha K | Overall ExperienceBrandy & Meme are awesome! They've gone above and beyond to assist me. I've rented a unit from this location since 2015 to 2019. I would totally recommend this location. Thank you Ladies! A great look
ora f | Overall ExperienceThey’re the best. 😃
ADAN R | First ImpressionsI had great service.
GEORGE C | First ImpressionsThank you
NELDA F | Overall ExperienceDemetria was very pleasant and helpful. I would highly recommend this facility.
Juan M | First ImpressionsFriendly staff, clean facility, and always courteous. Very helpful, and respectful. Will definitely recommend to friends, and family
Myrtle J | Overall ExperienceI had a great experience using uhaul for the first time. Mimi, the representative was informative and helpful. I will definitely use Uhaul again for any future need.
JESSICA S | First Impressions.
Anthony P | Overall ExperienceOffice manager was really helpful
NELDA F | First ImpressionsService couldn't. be any better than what I got. Thank so much.
LAWRENCE M | First ImpressionsCustomer service is really good there
MICHELLE F | Overall ExperienceFound scat of rats in my storage were several of my belongs were covered in them even though I had no contents of food.
jesus g | Overall ExperienceI. Appreciate your service thankyou.
mary l | First ImpressionsGood service
Hermila T | First Impressionsthank you
STEPHANIE K | Overall Experiencethe only thing i didnt enjojed was an excessive amount of equipment parked on the drivevay where the storage is,often times oanoter customer was parked parallel and was difficult to get by.
Adan c | Overall ExperienceWe were very happy with U Haul Storage.
ofelia t | Overall ExperienceExcellent service, and facility!! Overall, a great experience.
Joy y | Overall ExperienceThe young lady who helped me was amazing
Antionette C | First ImpressionsMimi was very helpful.
Eliabeth W | Overall ExperienceI love you staff. They were always so helpful and pleasant no matter the hardships I endured while renting my unit. Keep up the positive and Great work. You have no idea how much I appreciate it.
DeSheala D | Overall ExperienceThe only thing I didn’t like was that when I became backed up with my payment they would’ lock me out my storage unit for the reason beign that I got backed up on my payment
yessenia r | Overall ExperienceTheir locks are expensive and I wasn’t always able to go thru the entrance because my 24hr access clicker wasn’t opening the entrance gate. I think the gate was broke, I went thru the exit gate a lot.
Felina E | Overall ExperienceNone
ELIZABETH G | Overall ExperienceIT WAS GREAT. BUT UHAULS "SYSTEM" COULDNT REFUND MY PAYMENT EVEN THOUGH I MOVED MY BELONGINGS THE SAME DAY MY AUTO PAYMENT WENT THROUGH. SO ANOTHER $65 FOR A MONTH FOR AN EMPTY STORAGE UNIT.
Damon S | Overall ExperienceThe professionalism at the Panama location is always excellent.
Jerry S | Overall ExperienceCouldn’t ask for better service or more helpful, and informative service! Panama Uhaul is the Best!
justice b | ReservationKristina was a blessing! A -Z the service and support was great. THANK YOU!
CHARISSE W | ReservationAmazing staff, if any one I know needs storage I will recommend they only go here.
aaron h | Overall ExperienceVery accommodating!
holly p | ReservationHighly recommend to my friends and relatuves.
Jose N | Overall ExperienceGreat to work with “insight” manager. Very impressed with the cleanliness of the storage units.
Kimberly B | ReservationI felt very comfortable with my equipment there and other items
john h | Overall ExperienceHeather and Kristine are awesome!! I would definitely come back with them for my future moving and storage needs.
Benjamin G | Overall ExperienceHeather and Christine were awesome they made me feel like i was back in the good 0l days when customers were appreciated and valued. You should cloned them. DISLIKED: is my bill increased 3 in 1 yr
Nancy C | Overall Experience