Customer Reviews for U-Haul Moving & Storage at Palmdale Rd

1,838 reviews

14598 Palmdale Rd   Victorville, CA 92392
(East of El Evado Rd, Next to Pizza Hut)

(760) 243-5100

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(760) 243-5100

14598 Palmdale Rd
Victorville, CA 92392
(East of El Evado Rd, Next to Pizza Hut)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Mannie Malott 
Rating:
5.0

Customer did not leave a comment.

CARRIE HAUSMANN  |  Overall Experience 
Rating:
5.0

None, Always Excellent and Courteous. Blessings

SANDRA COLLINS 
Rating:
5.0

Very pleasant and extremely help. The manager was awesome and assisted me when I had issues.

STEVE SMITH  |  First Impressions 
Rating:
5.0

U haul meat all my needs thank you.

SEBRENDA ALLEN  |  Overall Experience 
Rating:
5.0

The only thing I recommend is that they check their trucks for power . The truck I rented drove really slow it didn’t have much power . I’m so glad I didn’t need to go on the freeway. Also , I forgotten my storage unit number . I tried to find it in my paper work for truck rental it wasn’t there . It would have been nice if I had it there as references to look at in case I forget. Customer service is amazing though and the location and storage units clean . I am really happy for uhaul and recommend it to anyone looking to rent a truck or need a storage unit.

Carolyn Vargas 
Rating:
5.0

I love the whole staff!!!

Roseann Leal  |  Overall Experience 
Rating:
5.0

Very pleased and clean

JULIANA MCCONNELL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT CAMPUZANO 
Rating:
5.0

Jocelyn Ortiz has great Customer Service. I will use this location again based on her Awesome Customer Service. I appreciate it.

Tiffany Miles 
Rating:
5.0

Customer did not leave a comment.

Jamil Dodds 
Rating:
5.0

Excellent service.

VANESSA Quinn 
Rating:
5.0

Nothing. Keep doing what you do.

Francine Greene 
Rating:
5.0

Customer did not leave a comment.

MICHAEL SUAREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Barbara Love  |  First Impressions 
Rating:
5.0

Customer service was amazing. Easy and fast check in and out for rental truck. I would definitely say this rental place is a must for your moving and storage needs.

Stacy Brim 
Rating:
5.0

Customer did not leave a comment.

JOSE ABREGO 
Rating:
5.0

Customer did not leave a comment.

SUSAN BRIDGES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mannie Malott 
Rating:
5.0

Everyone at this facility was so nice and welcoming and helpful, I will always be grateful for all the help we received!

Linda Orr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROBERT MILAS 
Rating:
5.0

Nena was so helpful!!!! With the craziness of moving from one city to another she was such a positive light and breathe of fresh air.

Clifford Abernathy  |  First Impressions 
Rating:
5.0

The site manager Nena I think her name was. Was EXTREMELY helpful and accommodating to both me and my wife and is the reason why we actually rented storage from that location 14598 Palmdale Rd, Victorville, CA 92392. She was delightful to work with.

Clifford Abernathy 
Rating:
5.0

Customer did not leave a comment.

Jose Gomez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

GUILLERMO ACOSTA  |  Overall Experience 
Rating:
5.0

The staff at this U-Haul were professional and friendly!

Terri Ulibarri   |  Overall Experience 
Rating:
4.0

Great place to keep my property safe . reasonable prise.to rent......

SEBRENDA ALLEN  |  First Impressions 
Rating:
5.0

Add a dollie

Elizabeth Olaiz 
Rating:
5.0

The manager and her staff goes the extra mile to give a professional and friendly service. I appreciate the comfort and attention they give for each of their customers. Well done and I will forever refer your store to everyone of my customers and friends. Taz

Darvin Garner 
Rating:
5.0

Customer did not leave a comment.

Michael Smalling 
Rating:
5.0

Customer did not leave a comment.

Shandrika Mitchell 
Rating:
4.0

Customer did not leave a comment.

Felix Johnson 
Rating:
5.0

Customer did not leave a comment.

ALVARO ESTRELLA  |  Overall Experience 
Rating:
5.0

Every one who helped me here had excellent customer service skills and were very friendly and helpful.

ANDREA BROWN  |  First Impressions 
Rating:
5.0

No problems at all. Great customer service from both guys. Professional and friendly attitude towards every customer.

Perry Beard 
Rating:
5.0

Customer did not leave a comment.

BEVERLY HALL  |  First Impressions 
Rating:
5.0

Hize el check in en línea y la entrega muy rápida, el personal muy amable y al entregarla fue igual de rápido

Sergio Munoz 
Rating:
5.0

I love the whole staff they were very helpful and awesome!! I totally recommend anyone that needs storage space here! Whenever I will need them I will absolutely come back!!

ANA EVERETT  |  Overall Experience 
Rating:
5.0

Friendly folks! Prompt assistance. Thanks.

BRENDA COLLINS 
Rating:
5.0

Customer did not leave a comment.

GUILLERMO ACOSTA  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

GUADALUPE RODRIGUEZORNELAS  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Laquiesha Norwood 
Rating:
5.0

Customer did not leave a comment.

Aldo Castellon 
Rating:
5.0

Very nice really happy with there help

lydia reinhardt 
Rating:
5.0

Nena, Jocelyn and Jesse are absolutely phenomenal and customer service!!!

SHARLITA BARRETT  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Troy Hintz 
Rating:
5.0

I was very impressed, especially how friendly the staff were with me

CARLOS RICKETTS  |  Overall Experience 
Rating:
5.0

Staff was very friendly and helpful.

Frances Duron 
Rating:
5.0

Customer did not leave a comment.

Jason Ortega 
Rating:
5.0

Great service.

Max Benezra 
Rating:
5.0

Customer did not leave a comment.

Jayvon Mckenzie  |  Online Move In 
Rating:
5.0

The staff and facility was very professional and helpful

CHARLES TRAVIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXIS BARMER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roman De Gyves 
Rating:
3.0

Charger to connect yur charger phone🔌 was not working. It’s important to work

Alicia Perez 
Rating:
5.0

The District Mgr Dan went above + beyond quickly to satisfy my needs/complaints ! He did the footwork and pulled me out of the misunderstanding's / confusion's I was going through with UHaul! Thank you so much Dan for your Excellent Customer Service! Because of you I will use UHaul again! Jill Lippincott 🙂

JILL LIPPINCOTT  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Janita Delarosa 
Rating:
5.0

Customer did not leave a comment.

Cathy Montez 
Rating:
4.0

Customer did not leave a comment.

DEREK WARE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexis Ross  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Louis Arredondo 
Rating:
5.0

Customer did not leave a comment.

Heavenly Enriquez 
Rating:
5.0

Great job. Thank you for securing our items for 1.5 years.

TINA CERNA  |  Overall Experience 
Rating:
5.0

Very nice place

Laniquea Gamble  |  First Impressions 
Rating:
5.0

I'd like to give a special thanks and appreciation to Nena Johnson, who went above and beyond to help me when I closed my account. She really stepped up with a difficult situation when emptying my storage unit and loading a very heavy motorcycle onto a trailer. It wouldn't have been accomplished without her assistance and I'm immensely grateful. She's a credit to the company.

JOE FORT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Andy Lugo 
Rating:
4.0

Nena was a great help very kind and upbeat

CATHERINE MONTEZ  |  First Impressions 
Rating:
5.0

Excellent Service. Nina has always provided excellent customer service. The facility is clean, accessible and the staff is always helpful. Feel safe while accessing my unit.

VANESSA MARTINEZ  |  First Impressions 
Rating:
5.0

To whom this may concern, This U-haul location was by far one of the absolute best experiences I’ve ever had. Coming from The Seneca Village to The Northport Apartments in Victorville, was a great challenge during the Covid-19 pandemic. Although this location was busy, they always found time to assist me and my family. With that being said, I would most definitely recommend any U-haul storage service to discover the key to happiness. The uplifting staff was just super-friendly and supportive. I love love love the way the storage area was clean and neat. Like, I’ve always experienced pure joy when going to this Palmdale location and the hours were very convenient. With the well lit area, I was always able to find my belongings with ease. I really appreciate you guys for helping me unlock a world of happiness. Thanks a lot guys!

Heiress Williams  |  Overall Experience 
Rating:
5.0

Very nice place to keep your storage

Eddie Ibarra  |  Online Move In 
Rating:
5.0

My experience was great as usual! Nena is amazing and I’m happy to be a regular client of this location.

Frank Mendoza 
Rating:
4.0

Nena is the best..... She showed us nothing but A1 Customer service. If needed again we will choose your facilities. Thank you again Nena for all of your help.

Audrey Fikes  |  Overall Experience 
Rating:
5.0

Thank you

tommy Shaw  |  Overall Experience 
Rating:
5.0

The young man who helped me when I was returning the rental vehicle had an attitude, was not friendly and rude, but I guess that’s expected from this generation who don’t respect the older people.

Ray Lopez 
Rating:
5.0

Customer did not leave a comment.

Jason Bevington   |  Overall Experience 
Rating:
5.0

The girls that helped me was very friendly and fast they got me in and out very quickly great place very clean

EUGENIA PARIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Louis Arredondo 
Rating:
5.0

This hS been a great facility! I stored my whole life's belongs there for over 5 years with no issues. Staff has been super friendly and accommodating. Move in and move out was easy.I would highly recommend this facility to others.

Robin Alexander  |  Overall Experience 
Rating:
5.0

The young lady that helped us was very professional she walked on us to the new city Victorville and she reserved another truck for us and lemon Grove very professional

Salvador Araujo 
Rating:
5.0

Customer did not leave a comment.

Debr Laboy 
Rating:
5.0

Nothing !

SAMUEL HUTCHINS 
Rating:
5.0

Customer did not leave a comment.

Frank Mendoza 
Rating:
5.0

Customer did not leave a comment.

Letha Jackson  |  Overall Experience 
Rating:
5.0

Best in Town this is the place to go.

Hugo Lopez 
Rating:
5.0

Customer did not leave a comment.

ZULAMIA HUGHEY  |  First Impressions 
Rating:
5.0

Jocelyn was just sweetest ever!!! She really made it less stressful for me. And little thing is very strong & mighty. My other storage facility is just as good as you guys, I say that because I’ve been with them for a couple of years now. Thank you for making my money worth it.

Roseann Leal  |  Online Move In 
Rating:
1.0

After having a MISERABLE UHaul experience and leaving me EXTREMELY unhappy with Uhaul as a whole the people at U-Haul Moving & Storage At Palmdale Rd Made me feel welcoming and made their part of my experience pleasant!

Peter Garcia  |  First Impressions 
Rating:
1.0

The storage I rented was confusing and unaccessable.Was not able to reach anyone when I got to the storage. It was a big waste of time . There was not much available to rent in these areas.I need to cancel this storage I will be using another company!!

ANNETTE VALENCIA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID MCVEY  |  Overall Experience 
Rating:
5.0

Nothing, the people and the owner @ the u haul office went beyond to make sure I got what I needed..

yvette duran 
Rating:
5.0

Jesse G. Or C.(worked morning on 8/3). Excellent customer service. I was nervous because I tried to do mobile pick up. He made the experience unnerving.

Kalonia Jennings 
Rating:
3.0

Customer did not leave a comment.

CANDICE MCGLOVER  |  Overall Experience 
Rating:
5.0

Nena Johnson is the greatest person. She is intelligent and very knowledgeable

Patrick Carson   |  Overall Experience 
Rating:
3.0

Vehicle turn in is very time consuming. Getting on the app is hit and miss. App kept closing and needed to start over 3 times. Ended up calling.

Denise Mlawsky 
Rating:
5.0

Customer did not leave a comment.

JAMESETTA WEATHERFORD  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RICKEY LEE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRITTNEY FULCHER  |  First Impressions 
Rating:
5.0

Jesse went over and beyond considering he was the only one there today. It was quite busy but he did a really great job today.

Brittney Fulcher 
Rating:
5.0

I don’t know what else could be done everything was clean they were open on time the truck was clean and ready to go everybody was kind and polite Thank you

Rosa Ellis 
Rating:
5.0

This location has great customer service and fast friendly person at counter. She is an asset for your Company. Thank you Jocelyn.

Timothy Chew 
Rating:
4.0

Customer did not leave a comment.

Rich Barnes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN SCHAWL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ESPARANZA BONILLA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

jaime rivera 
Rating:
5.0

Customer did not leave a comment.

AARON THORNTON  |  Overall Experience 
Rating:
5.0

Super friendly staff. Extremely helpful

Michael Parra 
Rating:
5.0

Customer did not leave a comment.

April Gonzalez  |  Overall Experience 
Rating:
5.0

My experience with this unit was amazing thanks for keep my family belongings safe...

Daton Harris  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PAULIE MONROE  |  Overall Experience 
Rating:
5.0

N/A Very Professional, Courtesy, Kind, Hospitable And A Lot Of Love Shown. Blessings

SANDRA COLLINS 
Rating:
5.0

Customer did not leave a comment.

Max Benezra 
Rating:
5.0

Exactly what I needed.uhaul had everything I wanted.. excellent!..

SEBRENDA ALLEN  |  Overall Experience 
Rating:
5.0

The staff was very informative and helpful with my every question. Thank you for your high level professionalism.

David Escalera 
Rating:
5.0

Customer did not leave a comment.

Viviana Bravo 
Rating:
5.0

Customer did not leave a comment.

Gary Hoffman  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leroy Shirley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ESPARANZA BONILLA  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ian Mcdonough 
Rating:
4.0

Fuel sending unit sticks causing customers to add more fuel than required which unnecessarily raises the cost of the rental!!!! If you are going to expect customers to continue renting your trucks, keep them in good operating condition so the customer doesn't get ripped off when adding fuel!!!!!!!!

James Haven 
Rating:
5.0

Just maintain the Same Excelente Costomer Service 100% that it is.

Rosendo Uribe 
Rating:
5.0

I Will Always Use This Service “Excellent”

SANDRA COLLINS  |  First Impressions 
Rating:
5.0

This is the best location. The staff is very friendly and knowledgeable. I have used this U-Haul several times with No issues. Great staff!

Carlene Thomas 
Rating:
5.0

Nena was great from beginning to end. I appreciate great customer support and she provided that and some more. I will recommend friends and family to this location.

David Rodriguez 
Rating:
5.0

Customer did not leave a comment.

Michael Talley  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Denelle Wince  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeremiah Loya 
Rating:
5.0

No comment at this time

DAVID MCVEY  |  First Impressions 
Rating:
5.0

The experience and staff were perfect

CHRIS TRIPP 
Rating:
5.0

Most definitely will be returning with the most friendly staff.. thank you guy's..

Mathew Baca 
Rating:
5.0

Customer did not leave a comment.

MADELINE HALL  |  First Impressions 
Rating:
5.0

The staffing was incredible! Albeit, I'm a Senior Citizen and am astute in using my iPhone..the staff still wanted to help with taking the image of my driver's license and completing the remaining items. I just let them do it since they were so willing to help. I smiled to myself as they thought they were expediting the process. Whatever U-Haul is doing with your hiring and training process...keep up the great work!!!!

TYRAIN EATON  |  First Impressions 
Rating:
3.0

The people they are so friendly and sufficient. Very professional. Kind, and considered m

MARJORIE JOHNSONWALTER  |  First Impressions 
Rating:
5.0

Great staff

RICHARD MORENO  |  Overall Experience 
Rating:
5.0

Everything was great!

Tracy Dewitt 
Rating:
5.0

Customer did not leave a comment.

Armando Ramos 
Rating:
5.0

Customer service excellent!

robert townend 
Rating:
5.0

Nena is the best!!! I would recommend U-haul to anyone!!!

Gregory Hunter  |  Overall Experience 
Rating:
5.0

Agent was very helpful and knowledgeable.

richard alvarez 
Rating:
5.0

Customer did not leave a comment.

Leilanie Foster 
Rating:
5.0

Customer did not leave a comment.

SAMUEL HUTCHINS  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

SHAMIKA GRANDBERRY  |  Overall Experience 
Rating:
5.0

Nina does a great job!

maria shaw  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sylevester Williams   |  Overall Experience 
Rating:
5.0

I can honestly say I never had any doubts that my stuff was safe, will use again if ever needed

ADRIAN MEZA  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Chris Andaya 
Rating:
5.0

the drivers side door is difficult to close

Joanne Tucker 
Rating:
5.0

Customer did not leave a comment.

Michael Manness 
Rating:
5.0

Employ more persons like Neana Johnson ,loved her happy disposition & professional attitude, great for customers! 😊 DENNIS NEAL 4422532356.

Dennis Neal 
Rating:
5.0

Not sure they are on top of everything clean,open on time,good equipment,polite and friendly

Rosa Ellis 
Rating:
5.0

Customer did not leave a comment.

Dustyn Bustos 
Rating:
5.0

Customer did not leave a comment.

Carlos Mendoza 
Rating:
5.0

Customer did not leave a comment.

TERREL GREGORY  |  Overall Experience 
Rating:
5.0

Everything was great!

Tracy Dewitt 
Rating:
5.0

Customer did not leave a comment.

Nancy Adame 
Rating:
5.0

Great service and helpful upon asking questions.

LarryGREGORY CAMACHOFlores 
Rating:
5.0

Customer did not leave a comment.

Merly Olson 
Rating:
5.0

Customer did not leave a comment.

Alfred Ramos  |  Overall Experience 
Rating:
5.0

Jocelyn was very friendly and kind. She was easy to interact with and knowledgeable in answering any questions that I had. Very pleasant experience.

Michelle Frieze 
Rating:
5.0

Customer did not leave a comment.

Leilanie Foster 
Rating:
5.0

Just fine will always use this facility for storage

KYMLA MARTIN  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

johan tucker 
Rating:
5.0

Nena nena nena hands down service five 🌟 s

Curtis Chaney 
Rating:
5.0

Thanks 🙏🏾

JUANITA COMBS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cristina Maley 
Rating:
5.0

Customer did not leave a comment.

Djimmitry Jean-Louis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

mark green 
Rating:
5.0

Customer did not leave a comment.

Erasmo Flores 
Rating:
5.0

Very friendly staff. Great service. Prompt and courteous.

BRENDA COLLINS 
Rating:
5.0

The staff was always friendly and always helpful

esther giddens  |  Overall Experience 
Rating:
5.0

My whole experience was very quick and easy with the 24/7 option and when I did have a problem the wonderful nice lady inside the office came to help me with no hesitation, she was very nice and helpful

RIDA ASHLEY 
Rating:
4.0

Customer did not leave a comment.

KRYSTAL HILL  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRUCE MCLEAN  |  First Impressions 
Rating:
5.0

Everyone is so nice! I will be back if I move again!

Heidi Anderson  |  Overall Experience 
Rating:
5.0

The owner was very nice, professional and knowledgeable, and the young lady that I return to equipment to was very nice professional helpful. This was definitely one of the best U-Haul places I’ve been to definitely make this my regular place for rentals. The staff was outstanding and again, the owner was very nice and very helpful.

Douglas Norwood 
Rating:
5.0

Nena Johnson and her team are the best I was get my Uhaul form them thank you

Jaquline Johnson  |  Overall Experience 
Rating:
5.0

I was 2 days late after my payment was supposed to be paid for my storage unit. And the staff was absolutely understanding and let me get all my stuff out 2 days after my storage payment was due and they didn't charge me for the month! I'm so grateful for there understanding and compassion! Thank you so much guys

CHRISTOPHER FLORES  |  Overall Experience 
Rating:
5.0

a very positive experience. staff are very helpful and friendly. professional demeanor.

David Amaro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vu Dang 
Rating:
4.0

Customer did not leave a comment.

Abbie Kemmer  |  Online Move In 
Rating:
5.0

IVE BEEN WITH YOU ALL SINCE 2014 YOU GUYS ARE GREAT AND AMAZING ESPECIALLY YOU ALL STAFF MANAGEMER

Pinky Jackson 
Rating:
5.0

The staff is great and understanding Best Storage in the High Desert

Joseph Davenport  |  First Impressions 
Rating:
5.0

They are awesome

Ana Martinez  
Rating:
5.0

Customer did not leave a comment.

Gabriela Ochoa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joseph Davenport 
Rating:
5.0

Customer did not leave a comment.

harpal Bhatti 
Rating:
5.0

The manager is awesome and nice ! Was with this place about 7 years and no complaints.

Lauren Otero  |  Overall Experience 
Rating:
5.0

It was a pleasure dealing with Nena at this location. She checked me in quickly and got me out the door fast. Will come back to this location again.

Alejandro Caraveo 
Rating:
4.0

Made my move smooth and convenient

CAROLYN TAYLOR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SOPHIA ROMERO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

joanna romero  |  Overall Experience 
Rating:
1.0

After having my unit broken into, the people there were no help. Said they would give the video to the police, that never happened. Police said when they asked for the video, they told them there was no video. I was told they had video So, did they lie to police or the one renting the unit? After paying for storage for over a year, I end up with most of my stuff stolen.

JASON SCEARCE   |  Overall Experience 
Rating:
5.0

Staff was Courteous, Friendly and Professional. Equipment was very clean!

Juan Cadena 
Rating:
5.0

Customer did not leave a comment.

ROBERT DENNIS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Copley 
Rating:
5.0

Jesse is great 👍 good service

David Romero 
Rating:
5.0

Good staff on both sides of the trip from pick up to drop off.

Norman Mathews  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

maria brandt  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Antony Smith 
Rating:
5.0

Customer did not leave a comment.

Sirherlock Holmes 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA MARTINEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erika Waybright  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Robert Sandoval  |  First Impressions 
Rating:
5.0

Great experience!

MARK TOMLIN  |  Overall Experience 
Rating:
5.0

Everyone was awesome!

Heidi Anderson  |  First Impressions 
Rating:
5.0

Staff is awesome, very helpful

Farrel Payton  |  Overall Experience 
Rating:
5.0

Uhaul has the cleanest facilities and they maintain their trucks very well, I feel very safe driving their trucks. The staff is always very helpful, friendly.

Linda Orr  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Oscar Saldivar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARK TOMLIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

EDWIN FLORESMILLER  |  Overall Experience 
Rating:
5.0

Nena Johnson was very helpful and informative. She was polite and thoughtful

Geraldine Newton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LA TONYA WILSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anthony Leslie  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Stanowski  |  Online Move In 
Rating:
5.0

No complaints! The staff was great, very positive experience.

Ann Grant  |  Overall Experience 
Rating:
5.0

Appreciate it 🙏🏿

Tameekca Blount  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Richard Moreno  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Deidre Wynn  |  First Impressions 
Rating:
5.0

They were patient and helpful when I was behind on my rental fees. Always respectful and willing to assist. The staff is amazing

Richardson Closet LLC  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brendan O'Brien  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jesus arellano  |  Overall Experience 
Rating:
5.0

The only complaint is the rustiness (as expected) of the locking mechanism on the door to the outdoor unit! A major reason to remove belongings from outdoor unit aside from hiking prices.

Edward Charfauros  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLAUDIA MARTINEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BARRY DALTON  |  Overall Experience 
Rating:
4.0

Would have been excellent if I could have got a retro

Lutanger Lockhard  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael Talley  |  First Impressions 
Rating:
5.0

I inherited 3 lg units. when my best friend / my loving sister passed away so suddenly. it took a few months to clean them out. they were always friendly and helpful no matter what came up. not having other family living close it was a struggle they always had a smile on their face and helpful information about were to get rid n what to do with her things and even helpful with someone getting to help me move stuff in n out after hours. iv never had a facility so friendly n helpful ever befor. Manager has her group of employes well manared and knowlageable with rules n regulations. they each went above and beyond to help me during the time of emptying these storages. in the ol days family operated companys were the best and this facility felt like the ol days. respectful loving like group like family. id suggest this facility to anyone i kno no matter the distance from home. thank you to all of them even for putting that extra lock on my unit when myself being so scatter brained didnt lock the unit properly. they had my back. and for all those smiles and friendly hello hows your day gestures when i needed them most. god bless you all. sincerely D. Simpson/Zizolfo

Denise Simpson  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

COREY SINGLETON  |  Overall Experience 
Rating:
5.0

I had a vehicle problem and needed to store my 5th wheel while I got truck fixed. Ms Johnson was great helping me, and I thanked her when I checked out. Jesse helped me with the checkin paperwork and please thank him for me. Very professional!

Kenton Kirk  |  Overall Experience 
Rating:
1.0

RV broken into twice, you tell me how my experience should be. Also lackadaisical response from staff regarding the incident left me wishing I had never heard of your establishment. Gary Eaker .

Gary Eaker  |  Overall Experience 
Rating:
5.0

Customer service here is wonderful, I never forgot in 2018 when I used the storage how polite and friendly the front desk worker when I went inside and I had to go back because she was very convent and helpful. Thank you for serving the community.

Monique Cunningham  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

COREY SINGLETON  |  First Impressions 
Rating:
5.0

Very convenient and nearby friendly staff easy to unload thanks

Ragina Pillay  |  First Impressions 
Rating:
5.0

With the exception of a driveway light out, I have no complaints. Nena was very very good to me. Kinda sad to leave, but prices became too much

Melanie (Daniel) Maloney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMESETTA WEATHERFORD  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Thelma Cannon  |  Overall Experience 
Rating:
5.0

Everyone at the two store I dealt with were great. Thank you

Kenton Kirk  |  First Impressions 
Rating:
5.0

Had a few bumps but Nena came in with a cap and smooth everything out and had us leaving with a smile. Thanks guys

Horseshue Productions L.L.C  |  First Impressions 
Rating:
3.0

Had a great experience

Joseff Rhodes  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SUSIE LOGGINS  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JEANETTE ROSAS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANETTE FEATHERSTONE  |  First Impressions 
Rating:
4.0

Thank you 😊

YOLANDA BARRIOS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ciro Manganaro  |  Overall Experience 
Rating:
5.0

Everyone is very polite,a plus for me. Thank you 😊.

YOLANDA BARRIOS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jauvon Andrews  |  Overall Experience 
Rating:
5.0

Great staff! Would definitely store here again. Thank you!!

Joshua Barbosa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Letha Jackson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SOPHIA ROMERO  |  First Impressions 
Rating:
5.0

Customer service has always been very nice and helpful.

TAMMY LEVIEGE  |  Overall Experience 
Rating:
5.0

the staff was always helpful

Jim Roberson  |  Overall Experience 
Rating:
5.0

Nice and professional personal,.👍

Rene Jimenez  |  Overall Experience 
Rating:
4.0

Access hours should be earlier than 7am and 9am (sunday). Access hours should be no later than 6am (sunrise) since most people, like myself, want to get an early start in moving items in or out. Especially, Sunday (weekend - opens at 9am) when most people do not have to go to work. The office is very well maintained, but the outside where the lockers are located need to be swept once in a while. Not once have I come into my storage bin without trash in front of it. Otherwise, everything is good to go. Nena is a great host.

Leo Tiglao  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Charles Hunniford  |  Overall Experience 
Rating:
5.0

I did my reservation on my phone and I went in & Met Ms. Nene and she is a doll. Very helpful and very good attitude and she was cleaning & that let me know that I was in good hands. Restroom is available & CLEAN DID I SAY CLEAN.. SHOUTOUT Ms. Nene and crew

Tameekca Blount  |  First Impressions 
Rating:
5.0

Thanks

RONDIE LUNDY  |  Overall Experience 
Rating:
5.0

I appreciate you guys. I love your business. Thank you for everything. I'm so happy 😊

Sally Loza  |  Overall Experience 
Rating:
5.0

Staff went above & beyond for us.

NIGEL RODRIGUEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

INGRID QUINN  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Nardare Rivers  |  First Impressions 
Rating:
5.0

This facility had the friendliest staff I ever experienced. Thank you for your service when I needed it.

Steven West  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DIONDRE MCBRIDE  |  First Impressions 
Rating:
4.0

Everything was good except for the large units were not available. But the young man that help me did a great job thank you much

JERMEL JOHNSON  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARIA ELLIS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

bobby sanders  |  Overall Experience 
Rating:
5.0

Service was Excellent and Quick

VERA WALKER  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Regina Leary  |  Overall Experience 
Rating:
5.0

When I was looking for an nice and clean place to have my belongings stored, I chosen U-Haul on Palmdale Rd in the city of Victorville. Staff Nena Johnson was friendly, helpful and professional . I knew my belongings were safe and secure.

Juanita Murray  |  Overall Experience 
Rating:
5.0

Nothing bad to say, everyone was helpful and nice all the time. Keep up the good job.

eduardo gonzalez  |  Overall Experience 
Rating:
5.0

Nela and Staff provided excellent service and assistance it was a seamless experience and I'll be back asap.

Stephen Louis Hermsmeyer  |  Overall Experience 
Rating:
5.0

We love ninna

LAPRESSIOUS ANDERSON  |  Overall Experience 
Rating:
5.0

Awesome experience, very friendly staff

jessica tharp  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dennis Alvarez  |  Overall Experience 
Rating:
5.0

Very friendly staff who was easy to work with and had plenty of smiles to share.

Joshua Barbosa  |  First Impressions 
Rating:
5.0

Nena the manager at that location is absolutely phenomenal ! Covid destroyed our business & turned our would upside down. Her accommodating manner through us having to go to AZ & then returning to CA was horrible, however Nena was a real blessing & a joy to deal with in providing 4 different storage spaces & trucks. She was a light in a major storm. My wife has a mental illness that is cyclical & and was peaking because of the stress & Nena & her staff were exceptionally kind to her where other have been less than compassionate when engaging with my wife. Not only my experience but I witnessed her deal with some very undesirable & unreasonable people when entering the office & she stood her ground while maintaining her professional composure far beyond what patience level would have allowed. I am 63 & have been self employed since I was 17 & can look back & say why was I not so fortuned to have had employee's with such a heart & dedication to their cause? I have been renting & packing U-haul trucks since I was 15 & have done so more than I care to admit, So consider the fact that I have had many experiences with many U-haul locations over the years with some very negative experiences to compare. This is defiantly an U-haul team player & should that should be considered for advancement into a regional position the next time an opening comes available. She is a cool cookie with an unwavering heart of gold & it is very rare & you can not train it into an individual through a cooperate manual. Douglas S. Boyd, CEO, Factory Home Development, 760-877-8724

Douglas Boyd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Beth ROBINSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jacob Regan  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Varela  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Krystal Camarillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CYNTHIA CARP  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

RUBEN Olvera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Feliza herera  |  Overall Experience 
Rating:
5.0

manager was very nice and helpful

Jim Roberson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Kathleen Montoya  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mildred Nash  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Mildred Nash  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

KYMLA MARTIN  |  First Impressions 
Rating:
5.0

Thank you for being convenient and accessible

Erika Waybright  |  First Impressions 
Rating:
5.0

Staff Neena was very nice and professional

Eric Williams  |  First Impressions 
Rating:
5.0

The staff at this location are absolutely the BEST!!!! Nene is fantastic! They worked with me through this COVID-19 pandemic and were very understanding and supportive in allowing to keep my items. Tatiana even found some old photographs and valuable documents I had not seen so they would nit be destroyed. By far the best storage facility. They deserve high praise and a raise.

John Sweeney  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Karen Varela  |  First Impressions 
Rating:
5.0

The staff was wonderful and took care of all our needs.

Karen Varela  |  Overall Experience 
Rating:
5.0

That staff was extremely helpful at any time. They would go the extra mile to help me unlock my unit if I was having problems with my hands. Super friendly and willing to answer any questions I may have. I'd give them a 10 out of 10.

Doreen Durant  |  Overall Experience 
Rating:
5.0

Very friendly staff, efficient, and very knowledgeable. Thank you

Juan Bocanegra  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

victoria pina  |  First Impressions 
Rating:
5.0

Process for checking in and now checking out was very quick. Appreciated using this facility.

Richard Munoz  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JASON SCEARCE   |  First Impressions 
Rating:
5.0

Very professional and Courteous

Damain Mccorvey  |  Online Move In 
Rating:
5.0

Great sociable manager, Nena.

Leo Tiglao  |  First Impressions 
Rating:
5.0

Great place, easy access, competitive pricing, and great customer service, Nena was very friendly, and helpful, and quik

Karen Rigsby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Penny CHAVEZ  |  Overall Experience 
Rating:
5.0

Great experience! Got to the storage after having some major issues on the road, which made me late for do off. This facility heard about my troubles abs made adjustments for me so that I wouldn't incur any extra fees. I can't say enough about the staff! They were more than friendly. They're kind. They really work with you personally to accommodate you. No cookie cutter faculty/ company! Again, GREAT experience!

Nadine Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lisa Garcia  |  First Impressions 
Rating:
5.0

All 3 employees that I encountered and helped me were excellent, and made the entire process very easy

jeremiah walshe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jerry Mcnair  |  First Impressions 
Rating:
5.0

Nena was great. She went out of her way to find me what i needed. Called me back when she said she would. Just over all great service and great staff.

theresa matthews  |  First Impressions 
Rating:
5.0

staff very professional most helpful and pleasant to work with made me feel comfortable, management always available to assist my needs, thank you.

Polito Robles  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and friendly. I am not happy with my online experience. I have tried off & for the past several years to try to set up so I pay for my unit online. I have been unable to get my card entered into the system. That has been my only issue.

Robin Alexander  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joan shelby  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

august brown  |  First Impressions 
Rating:
5.0

The ladies I spoke with we’re very nice and really wanted to help!

Jacob Regan  |  First Impressions 
Rating:
5.0

Staff was very helpful and friendly Atmosphere was inviting clean outstanding customer Service Best Pl., I’ve been in years

Cynthia Harris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT ALVARADO  |  Overall Experience 
Rating:
5.0

None at this time 😃

joyce Porter  |  First Impressions 
Rating:
5.0

The staff here is wonderful taking a staff member to help me was throwing and explaining everything very nice extremely efficient customer service skills up to par made me feel comfortable and welcome I would recommend this place to anyone. The only reason I say access hours are not convenient it's because I'm only able to access after work and I work all day other than that the representative that help me it was great so thank you for keep my experience a good one.

mark mcgee  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nadia Vidaud  |  First Impressions 
Rating:
4.0

I LOVE THE STAFF THEY WERE ALL PROFESSIONAL AND FRIENDLY AND TO BE HONEST THATS THE BEST STORAGE I HAVE EVER HAD

angela Laprade  |  Overall Experience 
Rating:
5.0

Great place and people

Alton Ellett  |  Overall Experience 
Rating:
5.0

Price was higher than I first thought.But Very good service.

fabian sanchez  |  First Impressions 
Rating:
3.0

The price was a bit much and I had a hard time with my payments due to hardship during this pandemic.

Neyia Williams  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis Ramirez  |  First Impressions 
Rating:
2.0

Was not able to move in. Went to the unit, it was locked. Tried the code give to access gate to leave, did not work. On Wednesdays they close at 7, access to units also is over at 7. Ended up asking for a refund. Pending refund.

Barbara Boshell  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

retania burns  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ramona Jones  |  First Impressions 
Rating:
5.0

Nena and Iesa were very helpful, friendly, professional and excellent communication skills.

Jason Pearson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael Bates  |  First Impressions 
Rating:
5.0

The manager has always been extremely helpful.

candace lewis  |  First Impressions 
Rating:
5.0

Manager was great. Helped any time with my questions and she had every time I had a question. She always was very friendly and always had a smile to Welcome me onto the storage lot. She was very helpful.

JAMES DONOHOE  |  Overall Experience 
Rating:
5.0

I appreciate the professional and courteous staff that assisted my move in as well as my move out. Very smooth and easy. Thank you.

MARILYNN HEGWOODCRUMP  |  Overall Experience 
Rating:
5.0

The manager, Nena, and her staff are the most helpful and friendly. She does an excellent job and goes over an above to help. Much appreciated!

darin lansdown  |  Overall Experience 
Rating:
5.0

Nice spot very clean

joshua ortiz  |  First Impressions 
Rating:
5.0

Wonderful Stafd

Arturo Galicia  |  Overall Experience 
Rating:
5.0

Nena, the manager has the best attitude, and is very friendly and funny. She is very helpful in many ways. All the staff is great. They are very helpful. This a great 👍 place that makes you feel at home. I am highly recommending them to everyone.

Ailene Prouty  |  First Impressions 
Rating:
5.0

Wonderful staff

Arturo Galicia  |  First Impressions 
Rating:
5.0

nena is absolutely the best haul employee I have ever dealt with in my life she went more then above and beyond to help me she deserves a major raise!

Robert Kakish  |  Overall Experience 
Rating:
5.0

Great friendly service

byron hall  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quy Vo  |  Overall Experience 
Rating:
4.0

Nena, is a great Manager, always helpful and friendly.

BRYAN Klebba  |  Overall Experience 
Rating:
5.0

My unit was always secure, there was no rat or rodent infestation and the area was always clean. Customer service was awesome.

CHRISTOPHER COOKE  |  Overall Experience 
Rating:
2.0

The staff was friendly and helpful BUT the facility wasn't a safe place to store my RV. Two times my RV was broken into and vandalized as well as my truck while it was stored there.

DAN SMEJKAL  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sheila Walker  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mildred Nash  |  First Impressions 
Rating:
5.0

Unfortunately due to circumstances beyond my control, I had not paid my bill for sometime. A lien letter was sent, where I then immediately reached out to them. Throughly embarrassed while explaining my plight, they graciously allotted me a settlement if I came and picked things up same day. I am so grateful to them for working with me so I did not loose my belongs as that storage was the last bit of everything I owned. I know my account still holds a balance but I’m hoping to pay that off sooner than later so as to be in good standing with a company that demonstrates empathy—a trait all too rare in today’s society.

Jaime Diaz  |  Overall Experience 
Rating:
5.0

The staff performed a remarkable service and provided a great help to me. They are awsome team.

Hany Gad  |  Overall Experience 
Rating:
5.0

Every person I've met in the different facilities I went through were great. Thanks

Elvira Black  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Latorya Murray  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

aaron korn  |  Overall Experience 
Rating:
3.0

The staff was always friendly and helpful; however the property was not well maintained and there was always trash, debris around my unit each time I would visit. Needs improvement on clean up.

Nicole Miracle  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

PHILLIP BENDER  |  Overall Experience 
Rating:
5.0

Helped set up auto pay

Daralee kreft  |  First Impressions 
Rating:
5.0

Customer service was great

LaSondria Wyatt  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Haider Sameh  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michael VALLERIE  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Haider Sameh  |  First Impressions 
Rating:
5.0

Excellent facility and excellent staff. Had a great experience with the storage unit at this location, as well as when we rented a U-Haul truck on a couple of different occasions. Thank you!

Edward Dominguez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Karolyn terrazas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary Guebara  |  Overall Experience 
Rating:
1.0

U-Haul needs to update their security cameras. Cameras pointing directly at license plates driving in and out. I had my toy hauler stolen during business hours. This is the second bad experience I've had at U-Haul. The first experience someone broke into my trailer and stole my TV Xbox plus games and all my riding gear. I do not recommend keeping anything worth value at this place. But the staff is very professional. It's just a bad town anyway you look at it high crime.

PAUL RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Men’s was great!!! Great customer service and very helpful.

Zuriel Quinlan  |  Overall Experience 
Rating:
5.0

Nena was very friendly and helpful Thank you Nena.

Anthony Gallardo  |  First Impressions 
Rating:
5.0

Ms. Nena Johnson is accommodating, friendly and explains in layman’s terms about what I rented. Thank you for making everything easy.

elaina karlen  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

KAREN DARBY  |  Overall Experience 
Rating:
5.0

This was a nice U-Haul.

DARRYL K JOHNSON  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Tolbert  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yessica Alcazar  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Alfred Horn  |  First Impressions 
Rating:
5.0

After much research, I am glad I chose this location to store my belongings while getting settled after a cross country move. Nena and her staff made a hectic period of transition much more bearable by offering superior customer service, multiple options every time I needed to rent a truck and flexibility when I needed it most; they kindly let me leave a truck secured overnight when it proved too much to unload in one session. My only suggestion would be to alert would-be renters that the vanbody units are not fully resistant to the elements. One could assume this to be, since they appear to be made from old, decommissioned Uhaul truck bodies; however there is no signage indicating this to be the case, as there are prominently displayed in uhaul rental trucks, so be aware.

Debessaye Mengistab  |  Overall Experience 
Rating:
5.0

Excellent staff. Very friendly, knowledgeable and helpful. Facilities are clean. Office clean. I like that there are gates, cameras, and an alarm system for each unit. Only 2 small issues: 1. Website and email both told me first month was free and a lock was provided free with unit rental, but when I came in person there was a $20 charge. There was a "service fee" for having the staff member do his job rather than doing it online and a fee for the lock. I would have gladly done it online, but I could not since it would give me the free lock, but charge me for the first month or give me the first month, but charge me for the lock. It felt like false advertising to me, the staff member seemed a little confused by it as well, but I don't think the facilities have any part in those deals. 2. The clicker for the gate doesn't work very well. I have to click it several times to open the gate and sometimes it does not work at all.

Douglas Mancillas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SUSAN BRIDGES  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

vicki truehill  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alfredo Quintero  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Whitney Reese  |  Overall Experience 
Rating:
5.0

Friendly and professional

Irwin benjamin  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Oda  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER SKINNER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathleen Montoya  |  First Impressions 
Rating:
5.0

Nina at the Uhaul in Victorville CA was the greatest very helpful and nice Everytime I talked to her.

Eddie Miller  |  Overall Experience 
Rating:
5.0

Nena and her staff was amazing. Thank you for your time and support while we moved out stuff to your facility.

Valerie Rojas  |  First Impressions 
Rating:
2.0

Your facility SUCKS!!!!! My trailer got broken into twice. The last time which was recent is going to cost me a lot of money. People I talk I tell them what happened to me and not to use your facility. Victimville !!!!!

RONNY HOLGUIN  |  Overall Experience 
Rating:
5.0

Many thanks for every detail covered as I am a deaf senior

esther schmidt  |  First Impressions 
Rating:
5.0

I appreciated all interactions every individual that attended or assisted me, it was a very pleasant experience all were professional caring and considerate, thank you all I appreciate all you do, God bless and keep it up, proud to have had this experience.

LUIS PEDREGON  |  Overall Experience 
Rating:
5.0

The experience was pleasant would rent a storage space from here again if need.

AUDREY DANIELS  |  Overall Experience 
Rating:
5.0

Very good facility

DURWIN FARLOUGH  |  Overall Experience 
Rating:
1.0

VERY BAD EXPERIENCE. OUR RV HAD BEEN VANDALIZED TWICE. FIRST, THE WINDOW GLASS OF OUR RV WAS BROCKEN AND THE STAFF SAID, 'THE ONLY THING WE CAN SAY IS SORRY'. NOW, OUR CATALYTIC CONVERTER WAS STOLEN.

Susan Etrata  |  Overall Experience 
Rating:
5.0

The customer service was great and welcoming.

Andrea Petrie  |  First Impressions 
Rating:
5.0

Unit 1003 leaks but still great experience

Mark Valencia  |  Overall Experience 
Rating:
4.0

Truck drove like a champ but drank a ton of gas. 2400mi, spent over $800 in fuel. Had to purchase and replace the wipers but was later reimburse by U-Haul. A little weak on the hills but got us home.

VICTOR ROUSSEAU  |  First Impressions 
Rating:
5.0

Quick and easy

helen mejia  |  First Impressions 
Rating:
5.0

I felt very comfortable with my stuff being stored in your facility thank you and I will always recommend you. Michelle Aguilera

Michelle aguilera  |  Overall Experience 
Rating:
5.0

I was very happy with me renting a truck from long beach uhaul and was able to drive it to victorville and leave it there. Thank Uhaul.

Cabrina Watson  |  Overall Experience 
Rating:
5.0

Nana Johnson made this very easy for me. I'm so glad I went with U-HAUL Moving & Storage at Palmdale. She took care of everything U-Haul and Storage all in one place so convenient Thanks Nena.

Portia Adams  |  First Impressions 
Rating:
5.0

Great customer service. Bradley explained everything clearly, he even answered all my extra questions I had. Great place.

Jeanette Kobzoff  |  First Impressions 
Rating:
5.0

Staff was friendly and helpful

AUDREY DANIELS  |  First Impressions 
Rating:
4.0

The staffing & manager was very helpful very warm & accommodating which was nice for a change Thanks

Nsenga Hughes  |  Overall Experience 
Rating:
3.0

It is becoming more & more dangerous INSIDE the gate because of others renting there. People sleeping & living in their units as well as the dregs of society renting there. It's Victorville not UHaul.

david walton  |  Overall Experience 
Rating:
5.0

The staff was amazing and welcoming. They made my moving experience fast and easy. I would definitely utilize this U-Haul/storage facility in the future and recommend it to friends and family.

EBONY CLARK  |  Overall Experience 
Rating:
5.0

Great service. Clean facility

Tammy Monroe  |  First Impressions 
Rating:
5.0

Uhaul helped my emergency move go smoothly.

Monica Seielstad  |  First Impressions 
Rating:
5.0

THE STAFF IS FRIENDLY AND GREAT CUSTOMER SERVICE, WITH EXCELLENT COMMUNICATION SKILL. ORGANIZED, CLEAN FACILITY.

Rosario Castro  |  First Impressions 
Rating:
5.0

Great place I would recommend

susan Velasquez  |  Overall Experience 
Rating:
5.0

Great service.

Anthony Addison  |  Overall Experience 
Rating:
3.0

My storage including several others were vandalized. I spent about 10 good months utilizing this facility so yes they are awesome.

eshelle bennett  |  Overall Experience 
Rating:
4.0

Helpful, courteous, prompt staff. In the climate-controlled area, however, there is a problem with the lights going out in only 20 minutes inside. It is PITCH BLACK then, I was told so I had a light.

Linda Spaulding  |  First Impressions 
Rating:
5.0

Very efficient, I appreciated the way they handled themselves professionally. Thank you for a smooth move!

BRENDA LUSTER  |  First Impressions 
Rating:
5.0

attendant had to have 2 locks? that were attached to my rental unit cut because my key did not work on either one, my original lock had been removed. The attendant was very helpful in getting it open

WILLIS HARPER  |  Overall Experience 
Rating:
5.0

Thank U 👍

Selina Vazquez  |  Overall Experience 
Rating:
5.0

I was very pleased with the way employees treated us and the way the area was maintained.

rodney toner  |  Overall Experience 
Rating:
5.0

Thank you for helping me out in fixing what i needed

Joshua Anderson  |  First Impressions 
Rating:
4.0

I wish the storage unit I rented had lighting. Other tant tat, the whole experience was great.

Jim Matthews  |  Overall Experience 
Rating:
5.0

Some friendly employees saved my butt one day when I was in a hurry and my key broke off in the lock. Folks in the office were always very helpful and nice too

Samuel Easley  |  Overall Experience 
Rating:
5.0

customer service represented, gave excellent service, and was very nice, & helpful.

Mary MATHIS  |  First Impressions 
Rating:
5.0

Very professional

valerie richardson  |  First Impressions 
Rating:
3.0

I was and always have been very satisfied with my rental with hual whether it space or mobile equipment

marvin young  |  Overall Experience 
Rating:
5.0

very good service

Ramon rivero  |  Overall Experience 
Rating:
5.0

Everything is great especially the rates.

SEAN / WENDY STAAB  |  Overall Experience 
Rating:
5.0

Great service. Super staff.

Richard Head  |  Overall Experience 
Rating:
5.0

The staff was extremely friendly and helpful at every interaction. I will definitely recommend.

CARRIE MECHELLE Carter  |  Overall Experience 
Rating:
4.0

There was an issue with one of the rental vehicles. The staff promptly adjusted and provided a truck instead. They provided good common sense on how to handle the service. They provided good service.

David Rosso  |  Overall Experience 
Rating:
5.0

Thank you

FELITA GRIFFIN  |  Overall Experience 
Rating:
5.0

A little pricey that’s all

VALARIE VILLALOBOS  |  Overall Experience 
Rating:
5.0

Very secure place love it

Santarie Pierce  |  Overall Experience 
Rating:
5.0

Everything was great as usual

Mike Windust  |  Reservation 
Rating:
5.0

Good service

Sheila Saxton  |  Overall Experience 
Rating:
5.0

Very happy with customer service

Lorraine Arensdorff  |  Reservation 
Rating:
3.0

I am a deployed soldier overseas and my storage rent was raised for cleaning and security. My fiancé visited to check on my storage unit and there was trash outside my unit and a dead mouse inside.

Claudia Labastida  |  Overall Experience 
Rating:
5.0

Thay really did a great job 😜

Debbie Sleets  |  Reservation 
Rating:
5.0

I liked walking in and being able to walk out without all the red tape. Personnel was very nice and professional......getting me out quickly which is so valuable to me is my time.

LORRAINE PIERCE  |  Reservation 
Rating:
4.0

I appreciate the staff, they were responsive and helpful every time I or called visited. Great experience!

ALI ABDUR RASHEED  |  Overall Experience 
Rating:
5.0

The staff was always friendly and courteous. Whether they were extremely slow or extremely busy, they greeted me and offered assistance.

Thelma Cureton  |  Overall Experience 
Rating:
4.0

The staff are very friendly and helpful. The facility is clean and well maintained. I Would recommend this facility.

Julie Galaz  |  Overall Experience 
Rating:
5.0

The staff is always very nice and helpful. Nina is the best.

Kenya Gregory  |  Overall Experience 
Rating:
1.0

It's a huge Disappointment! Stored our brand new 5th wheel at this location from Oct 2017. Received emails on payment reminder but FAILED to inform us when theives BROKE into it in March 21, 2 mo ago

JOY Eaton  |  Overall Experience 
No reviews have been submitted for this location.

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