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Theresa BCustomer Reviews for U-Haul Moving & Storage at Page Ave
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bad attitude from GM Henery. Overcharged me. I returned the rental early and price was the same. I do not recommend tbis location.
thomas hThe staff was helpful and friendly and facility was super clean. I’d highly recommend!!
Robert L | First ImpressionsEveryone was great
Mike TThe staff was very nice and they worked with me throughout the entire time. The price was just way too high for the space.
Michaela M | Overall ExperienceThe safety mechanism on the car straps was almost impossible to operate it had rusted quite severely but it did work and was I was happy with everything
Tom SWhen I picked up the rental truck, they gave me only 3 options for drop off, we picked the closest to our new move location, which ended up being 42.7 miles from our move location, which not only ran us over by 21 miles but also made us and 85 mile roundtrip out of our way. Making a long moving day even longer. not to mention making us even more upset, thanks.
Robert SThis is the only uhaul location in St Louis I’ll use. The manager Henry has always been great , greets me by name when I come in and is always very professional. The equipment is clean and in great shape. In my opinion, this location should be a model for all other uhaul locations.
Kip FI had a great experience at this location. Truck was ready when I arrived and the staff was friendly and helpful at checkin and check out! Would definitely recommend this location!
John OThe people working inside and outside of this location were vey helpful, kind and courteous. I would definitely recommend your Uhaul location.
sherry aEverything was ok with this rental.
Stanley KReservation was fast and efficient, pickup was quick and drop off was quick.
chris hStaff were very helpful, knowledgeable, and friendly
Katherine RIt could help customers feel more patient while waiting in line if the app could tell them that they're checked in and will be next and/or how many minutes to expect before someone can be with them. Otherwise, this was a smooth and effortless process. Thanks!>
Ramanda BGood
Kennedy KEveryone was extremely kind knowledgeable and friendly. Id recommend them to anyone.
Amy LStaff was really helpful in helping me transition to a smaller unit.
SHIRLEY M | First ImpressionsSo happy with all the assistance I received!!!
Jamey MMore info from employee
Richard MNothing. These people are super professional and treated me like a valued customer.
Kip FAwesome trucks and prices, thank you
Ram NGreat job
ethan bThe gentleman who helped me the first time with the Page location saw me driving down the street an hour and a half later with a different trailer. His comment was oh I didn’t think it might fit. which tells me that he knew ahead of time what I was looking for I drove all the way from Page to Chesterfield and back to get a second trailer. By the way my first experience at the location on Dorset named Bob’s was absolutely horrible. you can contact me if you’d like to know
Stephen WWhat a great group of people. Everyone i dealt with were kind, approachable, and considerate. Super quick and quality installation service. I believe John was the installer. Solid job. I completely forgot to empty my cargo area pror to installation and when the installation was completed, not only did he put the items back, he put them back in a clean and orderly fashion. I take great satisfaction in writing this review. 100% happy and will only go to this u haul location for now on. Don't take a chance on anywhere else!
Jeffery LGreat job by the guys at page Avenue overland Missouri pickup location
JAY RBoth gentlemen were very helpful & polite.
Renae BEven though the truck I used was clean the steering had a lot of play in it which made driving in the rain at night kinda sketchy
Don SNothing. The staff were professional, friendly and trustworthy.
Ernest WVery quick, looked great. Can't wait to try it out as this is my first experience with something like this. Thank you.
Kathy EWhitney and Deshaun were absolutely fantastic! Customer service was amazing
Sharnea JI ended up checking the trailer return in on the uhaul app after 15 minutes because no one came out to the drop off/check-in location. In their defense, it did look like there were quite a few customers there at the time. I just had to be somewhere else and the app was easy to use.
IAN OMy experience was awesome had preregistration online so my checkout was speedy as was my check-in. Highly recommend this location.
Bob HEverything always goes well when I rent from this location. People are friendly and helpful and get me in and out as quickly as they can.
Jason PKeep doing excellent work, excellent customer service, excellent communication skills. This was such a pleasant experience.
Mary HVery understanding and professional service provided here
Summer MThe staff was awesome!!!
JACK MThe entire process from making the reservation online to picking up the vehicle to dropping off was super easy and smooth! I felt supported by the information on the reservation website as well as by the employees I interacted with at the pickup location.
Kathy WThe truck was clean but reeked of weed.
Don SEverything was excellent the staff was amazing thank you for your service love Katrina Holmes
katerina hHenry always provides the absolute best customer service.
Carrie OI have zero suggestions. Awesome experience! Very professional and friendly staff from start to finish.
Melissa DTrailer door was greasy…when it rained it dripped greasy water on all of my stuff. Had to clean up all my stuff.
Steven HEverything was good
Deven SThis isn’t my first renting an unit from this location, if I ever need another unit, this is the location that I will return…EVERYTIME
Carlton G | Overall ExperienceI appreciate the deal that I had where the first month was free. The location and business hours were convenient. The staff were always friendly and efficient. Lastly m, $125 is still expensive for the unit of my size, you all should lower your prices.
Audresha G | Overall ExperienceHenry has been very helpful! Thank you
MIA M | Overall ExperienceI enjoy the care the staff showed me in my short stay they were very helpful and courteous.
Yvette P | Overall ExperienceThe staff is awesome 😎
Carolyn J | First ImpressionsGreat customer service representative in store. Helped me out.
Jeremy H | First ImpressionsI still have not been able to access my storage unit. The manager tried to be helpful but my new temporary code didn’t work & no one in the office would answer when I tried to buzz them at the door.
Rebecca B | Online Move InToo many inconveniences
Cleveland Y | Online Move InI had a lovely experience. The workers was very polite and helped me tremendously during my time in need
marquett b | First ImpressionsKenny is great
H C | First ImpressionsVery good service
LAWRENCE B | First ImpressionsWould recommend it to others and use it again if needed. Thanks for your service 🙏 👍.
Shirley A | Overall ExperienceThe workers were extremely helpful, and went out if their way to help me with the uhaul truck we were returning after unloading the trucks’ contents into the storage unit. Thank you!!!
Mary M | Online Move InAlways willing and available to help
Kristal F | First ImpressionsThe process was smooth and simple. The only issue I had was locating the unit. I was expecting an outside access. Once I was guided in the right direction, I was more pleased than before.
Pierre B | Online Move InThank you Mike for all your help
SHARON R | First ImpressionsThank you
Roy B | Overall ExperienceI had reserved three U-pak units online, not realizing the required notice. Everyone I dealt with was working hard to make my dreams of renting containers a reality. Phil and Rob at the page location, Chasity (I think) at Dutchtown, and Jody in scheduling. Thank you all!
WILLIAM R | First ImpressionsAs of now I have been sent 12 emails asking to fill this out. The next 12 will all be one stars.
Alan M | First ImpressionsGreat staff. Very helpful.
Tom M | Overall ExperienceThe only complaint I have is that it is completely dark in the actual storage unit.
Tiffany H | Overall ExperienceMuy bien todo gracias por su servicio 👍🙏
Christine M | First ImpressionsI paid for a storage the first time I came in and you all always say the first month is free now why would your staff do me like that ,I will never recommend anyone to you all because when I ask for my money back he refuse to give it to me, now I also have to pay for 2storages in March he just used me I will always inform everyone that you all don't wair name tags so if we need to speak to a boss we can't call your name, I will also inform everyone that you all don't sign the paper once we paid our money, you all are very, very,very,very,very poor business people.
Blouis D | First ImpressionsGreat service and clean facility. It would be helpful to eliminate that phone answering service. It makes it impossible to speak with a live person.
SHAVYON J | Overall ExperienceFriendly, professional staff and storage facility safe and clean.
Francine G | First ImpressionsMy rental was double booked and the manager worked with me to assist in the fixing of the problem
Christopher P | Online Move InI was very pleased with the staff and services received.
Preston T | Overall ExperienceGreat experience.
Shirley A | First ImpressionsSO helpful with locating a convenient unit!
Pamela W | First ImpressionsMore expensive than other storage units and then offer me one free month so I move to a cheaper storage unit down the street and bigger
Abraham R | Overall ExperiencePeople living in storage units . They even rented me one with some one living it. Also the special of rent a truck first month storage wasn't done. I had to make them do it when I rented 3 unit different time. Then to move out was horrible, asked day before why when i rented truck and moving service threw your web site. They were EXCELLENT. But uhaul told use it's at different uhaul, I need to switch the driver . They said you didnt need to just give my phone number . WRONG not only show license change account to him. Made him pay $122.00, he didnt have any credit cards with him. So THANK GOD my sister was out in the car. She paid. MY CREDIT CARD IS IN FILE . why didnt they use it. So another person is living 2 locker's down. I was by my self. 56 yr old white women. SCARED THE CRAP OUT IF ME. AGAIN. The first time I talked to upper management, they said that he had been working on fixing the problem. I said really they said they had no idea someone was living in the unit they rented me. I SAID WOW YOU REALLY DROPPED THE BALL. So now it happened again.you need to fix this. You are a nation wide company. REALLY. This is a news worthy store. So how will this be rectified??? Disappointed customer.
Lisa O | Overall ExperienceCouldn't understand that if you pay for a full month and leave early in that month you are not using it is not pro rated.
Steven W | Overall ExperienceThe storage facility and personnel were excellent. I would use again.
Beverly B | Overall ExperienceGreat management and staff!!
Tony L | First ImpressionsExcellent
Carol D | First ImpressionsExcellent professional management and staff!
TONY L | Overall ExperienceVery quickly found me a space and got me signed up.
WILLIE S | First ImpressionsThis company was so professional, nice and understand me. When the pandemic was going and I was waiting for unemployment to come and they work with me and I never had to worry. Thank you for so understanding and kind.
Deborah M | Overall ExperienceOne comment - I had to wait until the office was open to find my unit. The facility map on the website will not open
Nancy W | Online Move InWe were in the new extension that was recently completed. The contractor was returning to reroof this new building. Our original unit had a pool of water. The manager immediately moved us to a unit with no roof problem. We found the staff and facility top rate.
Connie B | Overall ExperienceThe facility is great shape, and Kenny, Mike, Johnny, and the rest of the staff were helpful and did a great job.
Andrew B | Overall ExperienceVery kind & helpful staff. I'm very happy with my choice to use U-Haul storage.
Kathy H | First ImpressionsThey were really helpful when one of my storage payments had an error. They helped me fix the error and waived the late fee!
Dominique S | Overall ExperienceKenny and his team of Staff we awesome and any time I had a concern they were able to help me with a solution and I appreciate that . Thanks again
TAMMY P | Overall ExperienceNone other.
TONY L | First ImpressionsKenny Kramer is a perfect manger he helped me so much with everything i couldn’t be happier to give my business to Uhaul.
kevin r | Overall ExperienceI’ve moved from one store room to one in the new building behind the office. I’m not officially gone.
DAVID K | Overall Experiencevery happy...you solved my problem...I worked mostly with a black skinny young man..he was very nice...please give him and early Christmas bonus...of Jimmy Johns...hahhaha
james d | Overall ExperienceGreat staff, convenient location. We were very pleased with our experience with U-Haul.
Tonia A | Overall ExperienceThe regular storage rate is excessive.
KEVIN N | Overall Experience👍
Londell L | Overall ExperienceThe storage facility is superior to competitors in terms of cleanliness and climate control. The monthly charge is much higher than that of competitors, however. I highly recommend U-Haul storage.
Alexander T | Overall ExperienceAlways helpful. Rented a trailer and got a free month of rent on the storage unit.
Shiree W | Overall ExperienceExtremely helpful staff!!!!
JACQUELINE J | First ImpressionsVery pleasant and informative
jacqueline d | First Impressionsgreat job
ADAM P | Overall ExperiencePerfectly satisfied!
Paul S | Overall ExperienceI trust this location, it's the only one I've used for years.
Sonia G | Overall Experiencevery nice
robert j | First ImpressionsAll questions answered upfront. Very friendly service and personnel
Paul S | First ImpressionsI had the most wonderful, easy going experience here. Timothy Cunningham gave superb service! I would recommend this location to everyone!
Tiffany K | First ImpressionsNo comments
crystal p | Overall ExperienceLove it
Lapriesha M | First ImpressionsKenny at Overland location is fantastic to work with!
Monroe G | Overall ExperienceThank you for all your assistance & friendly staff.
MATTHEW L | Overall ExperienceStaff is friendly and knowledgeable. This is a great place to rent a truck or van.
Alexander T | First ImpressionsExcellent & safe place to store your belongings. Thank you
Lamanda G | Overall ExperienceThe service I received was Superb. I am a 70 year old African American Disabled Woman. All the Employees showed me Empathy and Concern. It was snowing very hard when I arrived. I am glad to be HOME.
Rosie H | First ImpressionsSteven was excellent.
kenneth j | Overall ExperienceGood place to go
Erika E | Overall ExperienceMost satisfactory. I used the box for a unique purpose. Moving a very expensive piece of equipment for weaving cloth. The only downside was lack of anchors. I suggest adding floor Anchors. Tom Beaudet
thomas b | Overall ExperienceEXCELLENT experience. Thank you.
lisa h | Overall ExperienceIf I need u haul service I would go back to this facility
Espinoza S | Overall ExperienceOverall a good process having items in different storage capacities for over 3 years. Some times it took a couple tries to get things straightened out, but overall a positive experience
CHRIS K | Overall ExperienceFantastic service, clean facility, easy access & people that care! Nice place to be a consumer...where the people there have a personality & like what they do & for whom they do it. Thank you !
Matthew M | First ImpressionsGood customer service
Kim O | Overall ExperienceClean, dry and perfect!
MELANIE D | Overall ExperienceLove it!
Br. W | Overall ExperienceThere I-haul team got the job done in a timely manner.
faiz f | Overall Experienceeven though our facility in carbondale is manned by one person, he is friendly, has the correct info and has all the customer service skills to handle a fairly full store on his own. he is a great guy
Darryl C | Overall ExperienceI got the truck and it was in tow and it started out that way (it eats up gas) . it had 3/4 of a tank of gas. I used less than a quarter of a tank so I put a 20.00 in and the gas gauge didn't move
alonzo r | Reservationno problems with the facility
Rich F | Overall ExperienceThe entire staff was great to work with. They were efficient, accommodating and friendly.
Sue T | ReservationI used uboxes and had them delivered so I did not see the facility. Uboxes were clean and communication was excellent. Staff worked hard to ensure everything would work for me. Highly recommend!
Melissa L | Overall ExperienceDid not visit the facility. They handled a UBox delivery from a shipment from CA. Debbie the delivery person was great! The 9-4 time for box drop off was a bit excessive and wasted the day.
Michael K | Overall ExperienceFrom the beginning in May 2017, the staff a UHaul Page in Overland, have been great!!!!!!! Thank-you for all of your support. Kevin Boulds
Kevin B | Overall ExperienceWhenever I visit at the storage unit and the office everything always seem to be an order in place for always nice and helpful if I ever need to use U-Haul again I most certainly will
vivian w | Overall ExperienceI had to call 5 times to get someone to answer the phone. Once connected, service was as expected.
Samuel H | Overall ExperienceYour prices are to high for the space you rent . Otherwise it fine.
Lisa N | Overall ExperienceAll has gone well. The staff was helpful.
Jacqueline B | Overall ExperienceGreat!
Douglas D | Overall ExperienceClean
Laquitta J | Overall ExperienceOk experience
Tashalee B | Overall ExperienceI didn’t really see the facility but everything was great!
Sandra P | Overall ExperienceI never visited the facility, but the staff and delivery person were very nice and helpful whenever I had questions. My belongings that were there for over two years were in excellent condition.
Pamela M | Overall ExperienceAll good. No dramas. Would use again.
Paul H | Overall Experience