Customer Reviews for U-Haul Moving & Storage at Northwest Highway

8,462 reviews

9929 Harry Hines Blvd   Dallas, TX 75220
(Next to Northwest Dallas Police on the westside East of loop 12)

(214) 351-6483

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(214) 351-6483

9929 Harry Hines Blvd
Dallas, TX 75220
(Next to Northwest Dallas Police on the westside East of loop 12)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

When I arrived to pick the trailer the guy behind the counter was on his phone the whole time via an earpiece so I never knew if he was paying attention or talking to me or the person the phone. When I dropped off the trailer the entrance was blocked and I had to wait 15 minutes before receiving any assistance.

Daniel Frye 
Rating:
5.0

Customer did not leave a comment.

David Miller 
Rating:
5.0

Customer did not leave a comment.

Victor Gipson 
Rating:
4.0

Customer did not leave a comment.

Cynthia Jenkins 
Rating:
1.0

No one wanted to help me at all. Everyone seemed to have a chip on their shoulder as if customers were bothering them. It seemed as if the staff were trying to find reasons to not help. One staff member even took a five minute personal phone call in the middle of assisting me. I had to ask around to several staff members to find out where to drop my rental off at. Will never rent again.

Kevin Benson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alicia Johnston 
Rating:
1.0

He was crazy

Syed taqi Jaffery 
Rating:
5.0

We use uhaul quite often for our business and this location is always the best - they always have the right size truck when needed and the staff is great.

Andrew Selinger 
Rating:
4.0

Customer did not leave a comment.

Sean Sorsby  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

keith kind 
Rating:
5.0

Customer did not leave a comment.

Venkata Vallurupalli  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Alysha Delaney 
Rating:
3.0

Picked up an aluminum panel screw/bolt in my left rear tire. Flat tire got fixed, but was a big inconvenience and delayed our return trip back to KC on Sunday morning.

Stephen Chase 
Rating:
5.0

Customer did not leave a comment.

Byron Sims 
Rating:
1.0

The staff here is terrible, especially Adrian and Ross. Adrian originally said they had no trucks available for me when I had a reservation and had received a confirmation text and email. She had the worst attitude and was a complete bitch to me and my father for literally walking into the store. I had to call customer service to ask them to help find me a truck, as my move was scheduled for that day. They did let me know a truck was available and to return to the location. Again, Adrian was extremely rude the 2nd time and never apologized for providing the wrong information before. She made it seem like it was my fault when all I did was make a reservation at the store. Customer service said to call back after I return my truck to get compensation, which was basically providing notes to the manager, Ross. Ross sent me a generic email 'apologizing for the miscommunication' and never picked up the phone to apologize for his extremely rude staff. He didn't even address the email to me, it was a literal copy/paste. I asked if he could speak live and he has yet to respond. I will never use Uhaul again and am beyond disgusted how I was treated by their staff.

Nicole Votsmier 
Rating:
3.0

The owner was the only employee there, and I was the only customer (nice). He was half interested in helping me with this rental and barely explained anything. He was more interested in his cellphone than me. I was moving my belongings from Dallas, Tx to San Marcos, TX (250 miles south).

DARRYL STOKES 
Rating:
4.0

Customer did not leave a comment.

NINO JANDA 
Rating:
5.0

Customer did not leave a comment.

DANISH mawani 
Rating:
5.0

Customer did not leave a comment.

Jose A Orozco 
Rating:
5.0

Customer did not leave a comment.

STEVE SCRAG 
Rating:
5.0

Customer did not leave a comment.

Marvin Staton  |  Online Move In 
Rating:
1.0

The lady at front desk is terrible, no customer service skills and have a very bad attitude towards customers. Over charged me and wouldn't explain why.

marquis jackson 
Rating:
5.0

Customer did not leave a comment.

Mary Lowe 
Rating:
5.0

Customer did not leave a comment.

Lindsey Miltner 
Rating:
4.0

Customer did not leave a comment.

steven Pollis 
Rating:
5.0

Customer did not leave a comment.

DANIEL KOSTRE 
Rating:
5.0

Customer did not leave a comment.

Robert Bartolomeo 
Rating:
2.0

Customer did not leave a comment.

Karoan Tatum 
Rating:
3.0

The truck had a check engine light on the entire trip.

Scott Brown 
Rating:
1.0

I had to moved 2 trailers my self out of the way to be able to get the one I had reserved. What’s the point of making a reservation and indicating the time of pick up if the item selected is not ready. The trailer had dirt on it when I picked it up, I returned the trailer in the same condition, the guy did help me tried to charge me for the trailer having the same dirt on it.

Adonai Perez 
Rating:
4.0

One suggestion that may not be specific to this location, but more to the mobile app experience is that the app shows a single price for renting the truck, but doesn’t say upfront that there’s a certain number of mileage included and beyond that you get charged for additional miles I think it would be better to show that upfront that was my only complaint about the rental. Everything else went pretty smooth

Ryan Harrell 
Rating:
5.0

Customer did not leave a comment.

Dinora Bicas 
Rating:
5.0

Customer did not leave a comment.

Jeremy Durrett 
Rating:
3.0

The last thing any renter wants is to look for gas right after picking up a Uhaul. That was what I faced. Wasting mileage and gas looking for a gas station because the Uhaul truck was almost empty.

THADDEUS IWUJI 
Rating:
5.0

Thank You for everything

Angela Layton  |  Overall Experience 
Rating:
3.0

The staff is not professional or helpful at all. Upper management is good, but everyone at the store level is rude, and very hard to deal with. They also raise their prices often and they have zero philanthropic support.

lisa MARSHALL 
Rating:
3.0

The gentleman I worked with at the front desk could use an attitude adjustment, he was very blunt and rude from beginning to end and not helpful at all trying to get through the paperwork and pick-up process which is apparently all online...

thomas paine 
Rating:
5.0

I recently utilized the U-Haul location on northwest hwy in Dallas, and I must say, my experience was top-notch. The representative assisting me was excellent, providing stellar customer service from start to finish. The entire process was incredibly smooth and surprisingly fast. I highly recommend this location for anyone in need of moving or storage solutions.

Manuel Pena 
Rating:
5.0

Quick and easy

Laura Jones 
Rating:
5.0

Customer did not leave a comment.

Danise McGrath 
Rating:
5.0

Customer did not leave a comment.

April Locke 
Rating:
5.0

Customer did not leave a comment.

jorge cazares 
Rating:
1.0

Rate increases are ridiculous. Too high for the size of space.

danny nagel  |  Overall Experience 
Rating:
5.0

I left a pair of headphones in the truck I rented

Ricky Williams 
Rating:
5.0

I Love The Customer Service And Advice I Received From The Team.

Jermaine Bennett  |  Overall Experience 
Rating:
1.0

It was difficult locating the unit and when I did it was up two flights of stairs. We were not able to move in. I have closed the account and move out has been initiated.

Tonisha Turner  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Jamie Rhone 
Rating:
5.0

Maintain trucks - my truck had transmission issues and we were unable to drive on the highway due to this issue

Geoffrey Kern 
Rating:
5.0

Customer did not leave a comment.

HUNG NGUYEN 
Rating:
1.0

Uhaul stores are a huge waste of time. I made a reservation for a dealer near my home, then I received an update that my reservation changed to a location further away (A uhaul mega store with one employee running it). Even with a reservation, it took way too long to get my trailer and get on the road. This is always the case with this these big stores. The reason for me using the independent dealers.

Christopher Anglin 
Rating:
3.0

Customer did not leave a comment.

Marshall Phaneuf 
Rating:
1.0

The return location front desk personnel was one of the few worst person I’ve ever met. He was very rude and showed very very poor attitude and customer service. I will never visit this place again ever!

Lucy Maliti-Mjema 
Rating:
3.0

2/17/24. When I picked up the truck in the morning the customer service was ok. But when I returned the truck in the afternoon, I walked up to the desk again to tell him I was returning the truck. He just says “do it over there!” and points. I said “Where?, the next building?” He says “No the tent! The tent! Line up at the tent!” So I line up at the tent and nobody explains to me what to do. The worker at the tent when he finally acknowledged me after 10 minutes just barks “Line the truck up straight! And make sure the keys are in the ignition!” They should tell people that when you return the truck you should drive up to the tent. This would eliminate the disgruntled workers from treating customers like cattle. Very rude service here.

Jeffrey Valle 
Rating:
4.0

Agent that assisted with picking up rental was courteous and very helpful with the whole process. Great customer service!

Hector Aubert 
Rating:
4.0

Customer did not leave a comment.

Peter Wentz 
Rating:
4.0

Customer did not leave a comment.

chris akers  |  Overall Experience 
Rating:
1.0

The attendant was very rude. I, unfortunately, needed a truck a day it was raining, and the gentleman left the additional items I purchased in the rain. If you're a first-time customer, they will not assist you and will leave you to figure it out.

Jessamin Santander-Gandara 
Rating:
5.0

Customer did not leave a comment.

YOUNG S KANG 
Rating:
5.0

Customer did not leave a comment.

Anil Kumar Venkeshwarlu James 
Rating:
5.0

Customer did not leave a comment.

Santiago Sablon 
Rating:
5.0

Service received was courteous, prompt and efficient. The vehicle was clean and well maintained. Would definitely recommend this location to friends and family.

ISAAC TREVINO 
Rating:
5.0

Customer did not leave a comment.

Alexander Brandt 
Rating:
5.0

great customer service!

Travis Robertson 
Rating:
5.0

The uhaul app is hard to use. I just call.

Rex Thompson 
Rating:
5.0

Customer did not leave a comment.

Fred Tally 
Rating:
3.0

Truck was so out of alignment it was difficult to stay in my lane, Staff were not friendly, the App rarely works for a return. Generally the app will not find the location to return the vehicle. And, yes, my location services.were turned on. I rent frequently to pick up and move small.peoces of furniture but the check in check out process is so time consuming I am looking for other providers.i shouldn't have to treat every rental like it's brand new, the app saves everything so it should be quicker and easier.

Clifton Graham 
Rating:
2.0

Customer did not leave a comment.

JUSTICE ROSS 
Rating:
5.0

Customer did not leave a comment.

Melina Enriquez 
Rating:
5.0

Great Staff,And Fast Service

LUIS LOPEZ VILLA 
Rating:
5.0

The person who worked with me was friendly and helpful, suggesting equipment that so might need. The turn in process was easy and quick.

Edward Zagorski 
Rating:
4.0

Customer did not leave a comment.

Leonardo Ramirez 
Rating:
4.0

Checking workers to look at pictures before over charging for gas etc. Too many times with the same issue

HUGO ORANTES BARRERA 
Rating:
5.0

I received excellent service from all team members at this location, so I just say keep focusing on any special needs that a handicapped customer may have, just as you did for me.Well!

Darry Burrell 
Rating:
3.0

Make sure equipment is already with trucker the customer know where the equipment is.

DeaJionna Harden 
Rating:
5.0

Customer did not leave a comment.

Jonimar Da 
Rating:
2.0

Customer did not leave a comment.

FERNANDO GONZALEZ 
Rating:
5.0

Customer did not leave a comment.

Mitchel Friedman 
Rating:
1.0

We were given a death trap of a rental. The bearings were shot and the wheel could have come off. This was for a long distance drive. Absolutely crazy this is allowed to happen. If we didn’t stop because of the sound it was making we could have been seriously hurt or hurt someone else. The mechanic told us “god was with you” meaning we were lucky to come out unscathed.

Sam Burnes 
Rating:
3.0

영어 부족한 사람한테 조금더 신경 써야 할 것 같아요

RICH CHANG 
Rating:
4.0

There's nothing I saw that needs to be improved

Adrienne Wesson 
Rating:
5.0

We had such a positive experience at the 9929 Harry Hines U-haul! Customer service really shined and the staff made sure our long day packing was as smooth as possible. We had some confusion in location and truck pick-up and Andre went out of his way to ensure we would still have our equipment at the correct location. George Jones and Keena were also very helpful with our truck rental and storage clean out. We would definitely recommend based on their service alone!

Jenna Evans 
Rating:
5.0

Customer did not leave a comment.

LaRita Edwards 
Rating:
4.0

Customer did not leave a comment.

Adrienne Wesson  |  First Impressions 
Rating:
3.0

The white dude service rep seems like he was too bothered to help or had a grudge or was pissed off about something. Remely negative vibes. I’ll stop short of calling him an asshole. H got the job done.

Nic Summers 
Rating:
5.0

Customer did not leave a comment.

HUGO ORANTES BARRERA 
Rating:
5.0

Customer did not leave a comment.

carl fira 
Rating:
3.0

Customer did not leave a comment.

miguel reyes 
Rating:
4.0

Customer did not leave a comment.

jeff jackson 
Rating:
3.0

Customer did not leave a comment.

tonya mack 
Rating:
3.0

Took an hr to get things I told I would take a 13 foot trailer and it was closer to 20 ft. They said it would be $270 but ended up being $422 for the rental. Not the ideal experience Phone support was great tho

Amely Blaylock 
Rating:
5.0

Customer did not leave a comment.

Kendal Featherstone 
Rating:
5.0

Customer did not leave a comment.

Edgar Almaguer 
Rating:
5.0

You are definitely top kno

Daniel Lyons 
Rating:
2.0

The customer service agent appeared to be bothered to help me. He was talking over me. The staff last time was very helpful. The yard staff was over worked and rude. The equipment was not clean .

Stacy Moore 
Rating:
4.0

Customer did not leave a comment.

Daniel Wisham 
Rating:
5.0

Just keep up the good work

carlos bendaw 
Rating:
3.0

CSR guy needs customer service training, he was extremely rude to co-worker and myself he should not be the face of uhaul.

Stephanie Pope 
Rating:
5.0

Excellent customer service. Ended up renting for longer than expected and everyone I spoke with was very helpful and friendly. Thank you!

Debra Nail 
Rating:
1.0

Some of the most rude people I have ever seen working at a business. When I arrived they were sitting in the back break room and refused to speak to me. Stared at me like I was from another planet and told me to "throw the keys on the counter". Reviews online prove that this isn't a one time occurrence. Something needs to change.

Peter Dunn 
Rating:
5.0

Customer did not leave a comment.

Jason Melton 
Rating:
5.0

Customer did not leave a comment.

Bridget Hanafin 
Rating:
5.0

Customer did not leave a comment.

Charles Churchwell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pascal Ibe  |  First Impressions 
Rating:
5.0

They have the best customer service very patient

Roy Hutchins 
Rating:
5.0

All of the 10 footers were either on empty or less than 1/4 tank.

Victor Gipson 
Rating:
5.0

Customer did not leave a comment.

Brittany Spinhirne 
Rating:
5.0

Great personnel

Sterling Kenty 
Rating:
4.0

The truck needs to be checked at rear passenger wheel. Looks like axle leak

Kevin Lutzke 
Rating:
1.0

Poor customer service from the front desk lady. Actually cancelled my reservation with you do to it. Prefer to spend a little more an another facility then to rent to a rude facility.

Angelique Cedeno-Santiago  |  Online Move In 
Rating:
1.0

Poor customer service especially from the front desk lady. It seems that everyone and everything was bothering her and went out of her way to be rude and flippant.

Angelique Cedeno-Santiago  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Ralph Jones 
Rating:
4.0

Customer did not leave a comment.

RICHARD CORBIN 
Rating:
5.0

Great experience over all. Store was kind enough to answer all my questions.

MIGUEL NIEVES CARRILLO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian Doyle 
Rating:
4.0

Customer did not leave a comment.

Greorgy williams  |  Overall Experience 
Rating:
5.0

Great customer service!

Mychael Solis-Wheeler 
Rating:
4.0

Customer did not leave a comment.

TIM ELSNER  |  Overall Experience 
Rating:
4.0

it the unit it had not enough light.

Beverly Martin  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

RASHARD CRENSHAW  |  Overall Experience 
Rating:
5.0

Staff was extremely friendly and helpful

Chris Pullig  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

MARYNELL MURPHY  |  Overall Experience 
Rating:
5.0

None

Vertrain Allen  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

fred adams  |  Overall Experience 
Rating:
5.0

I always rent with this storage facility. From storage to moving trucks/uhauls, I have never had any issues with them and they always make the process so easy to just rent and go! So I always come here for all my moving needs.

Melina Enriquez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

thomas lynch  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

brandon baker  |  First Impressions 
Rating:
5.0

This was a well run operation. Professional and kind staff. Organized and clean. Moving is stressful….. Ross Rippy and his team at UHaul helped us deal with it. Thank you.

RUSSELL PRICE  |  Overall Experience 
Rating:
4.0

I think that the representative was efficient, friendly, and knowledgeable. The man really knew his stuff when reserving my 10” van. I did not like the accessibility of the storage units because the non-climate controlled units did not have a ramp like the climate controlled ones. So hetting stuff in and out was to walk up and down stairs. Next time I get a storage unit I will look for one outside and on ground level at a cheaper price. But I did like the convenience of having my storage close by my apt. and being able to rent a u-haul and buy moving supplies.

jennifer clemons  |  Overall Experience 
Rating:
3.0

The unit looks awful. No light and a ceiling that looks like it will degrade and destroy my items.

JACOB MARKOW  |  Online Move In 
Rating:
1.0

The worst uhaul company I ever had to use. I’ll never go through uhaul again Dallas Harry Hines locations will for ever get 0 stars. And you’ll be hearing from my lawyer

PORSCHA TRIPLETT  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Koneshiwa Hinson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shannin Courtney  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ANDY CANO  |  Overall Experience 
Rating:
3.0

Some of my furniture had mold,

erma turner  |  Overall Experience 
Rating:
1.0

Staff was rude and indifferent. I was made to wait almost 30min even though there ware three people working and I was only customer at the time. Once they ware done with their pow-wow and I told them what I needed lady that was helping me proceed to argue with me and insult my intelligence. Definitely would not recommend this facility to anyone. Just go elsewhere for your storage needs.

josip Maric  |  Overall Experience 
Rating:
1.0

Racist and very very bad service

saul flores  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Deceytrean Johnson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Henrry Lopez  |  Overall Experience 
Rating:
4.0

Because I rented the storage facility site unseen I was unaware there was no AC nor was there any type of ventilation. When I arrived it was 106° outside and what felt like 200° inside and no elevator or lift system to go to the second floor. Because I did everything online I called the storage facility prior to arriving to confirm everything. I was told by the rep that I needed a card to access the gate which turned out not to be true, I only needed an access code which I was not given online. Because I would arrive after closing hours I had to have a family member go to the facility before it closed to get this card I needed to access the gate and it was then I realized a card was not needed. It appears all the reps working that site was not on the same sheet of music. I eventually got everything moved from the trailer into the storage room but if given the opportunity to do it again I’ll make sure there is some type of ventilation even if there is no AC and get a storage unit on the ground. Although the reps were not on the same sheet of music I did find them to be professional. I don’t blame my not so great experience on Uhaul, it’s purely my responsibility to know where I’m going and what to expect before arriving with proper planning.

Joseph Robinson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Adrienne Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CAMERON ASAOKA  |  Overall Experience 
Rating:
5.0

Fantastic! Thank you!

Angela Layton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Dominique Young  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Xaiver Kinzy  |  Overall Experience 
Rating:
5.0

Excellent on all fronts! Would definitely return if the need arises again.

James Morris  |  Overall Experience 
Rating:
2.0

Maybe it was mentioned somewhere, but I did not see that this 2-story facility does not have any elevators. So if you're moving furniture up to a 2nd floor unit, it's on you, and the stairs are not the easiest to navigate. That was something that should be much more prominently mentioned as a warning to pending new customers. We made it work, but certainly would have been nice to know and prepare for prior to arriving. Parking and navigating with anything larger than a 10-15' U-Haul is also very difficult as the lanes between the storage buildings are narrow and there is only one way in and out of the facility - which was nicely blocked 1/2 way by a unit owner's pickup truck who left it there for most of the day, blocking the exit side of the lane leading in and out.

Daniel Goodwin  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jesse Acosta  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

camethia mumphrey  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

jeannette ulloa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

felipe cruz  |  Overall Experience 
Rating:
1.0

I had a reservation and when I arrived the gentleman told me my unit was not available. So I had to “manually get put into the system”. I was paying movers by the hour that day and had to wait in your building for over 30 minutes while your employee searched through his computer trying to find me a unit. I also didn’t like that 2 other individuals who came after me was serviced before me and while I was being serviced. None of it made sense. If I wasn’t paying movers by the hour who were already there with me I absolutely would have chose to store my belongings at different location. The staff was nice but it seemed like they were short handed. I hope this review helps improve the customers experience in the future.

DERIK STONE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Corine Powell  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CHERYL EDWARDS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jameel White  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Martha Givhan  |  First Impressions 
Rating:
1.0

had made arrangements to pay my storage at a later date & they auctioned my stuff anyhow

wayne kirchner  |  Overall Experience 
Rating:
3.0

The lack of an elevator was the reason I chose not to use the facility. Everyone was very friendly and helpful.

Timothy Kongenske  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sean Simms  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Amanda Memeh  |  Overall Experience 
Rating:
1.0

I made the reservation for a 10x10 unit that was climate controlled and had indoor access. When I got there the owner took forever to assist and get everything set up. It was only after that I learned there was NO ELEVATOR and I terminated the contract. It was infuriating - who puts large units on an upper floor with no elevator?!?!

Kimberlyn Crowe  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Phyllis Brown  |  Overall Experience 
Rating:
5.0

None

Alva Owens  |  First Impressions 
Rating:
1.0

While the facility itself was fine, every time I had to go in the office was a nightmare. I usually had an unacceptably long wait due to there not being enough staff and the staff that is present being inefficient. I always left the office frustrated and more confused than when I went in. I would recommend any other storage facility before this one.

alec hendrix  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Tina Rice  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Okearia Jordan  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ismael Rodriguez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ENRIQUE RIDDLE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Russell  |  Online Move In 
Rating:
5.0

Fast service and polite staff

Frank Williams Jr  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jeffery Middleton  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Christian Marulanda  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

stephan mcgrew  |  Overall Experience 
Rating:
3.0

Don't say that your facility is climate controlled when it is not. It was hotter inside than outside! Also, get an elevator!

Helen Moore  |  Overall Experience 
Rating:
4.0

I made a reservation for 10x25 storage in advace, when I arrived they had only 10x10. The people on the Harry Hains location said that I didn’t have a reservation for storage. Also the young girl(Unfortunately I don’t have her name) on the front desk was not professional at all to taking care clients and she was also fighting and answered rude to her coworkers by the hand radio in front everyone. She had big attitud and never keep eye contact when I talked to her. Finally a gentleman helped me to finish with the process of returning the trailer and getting the unit. It is really frustrated because we were driving 17 hours from Florida to Texas and arrived to a place where the cuat service is poor and the reservation previously made it was not respect. At the end I have to go another place and find another storage.

Henny Torres  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Maggie Preciado  |  First Impressions 
Rating:
3.0

Solo mejor un poco la barda de la propiedad es demasiada insegura...gracias

esteban perez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Shirin Ghorbani  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lemar knox  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Reponda James  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

Antoinette Valentine  |  Overall Experience 
Rating:
5.0

A great experience

lloyd Denbow  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DEONTE KENN YEN EDWARDS  |  Overall Experience 
Rating:
3.0

Long wait lines, not enough workers at the counter during busy times

Christopher Lewis  |  Overall Experience 
Rating:
5.0

Very Professional and always helpful!

James Morris  |  First Impressions 
Rating:
1.0

I have had a storage unit some where for 16 years, my experience with haul has fixed that, never again having to deal with morons that would say stuff like "we just wanted you too come inside and see us" in the middle of a pandemic. No more missing flights because I had to spend hours trying to get into my storage unit because of a lock saying i hadn't paid for it which was not they case and you morons even admitted that openly. My experience was the worst thing you could ever have, the incompetence was a level I never thought possible.

tommy reames  |  Overall Experience 
Rating:
3.0

The storage area is supposed to be climate controlled. It was not. Additionally the stairs were painted dark brown in a rather dark area with no caution strips. Very dangerous

Helen Moore  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sherrie Roquemore  |  Overall Experience 
Rating:
2.0

Lost my reservation- gave me an in inaccessible unit. Gonna cancel

curtis goettel  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Dean stephenson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CRISTINA JAE MOORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Senecia Meadows  |  First Impressions 
Rating:
1.0

I MADE A RESERVATION FOR A SMALL ROOM ON THE GROUND AND IT WAS SAID TO BE CONFIRMED BY THE REPRESENTATIVE ON THE PHONE AND RECEIVED A CONFIRM #. ON check in found out that NO ground was or requested size was available so I was up sold on a larger more expensive room...The store representative said that a confirmation # didn't reserve a room it was a spot in line...I was completely miss lead....I'm working on a different facility for my storage needs...The electricity was out at the facility in 105 degree weather so there were NO LIGHTS or AIR conditioning.... This place is a DUMP... The. ONLY thing good about the situation was the employee there that work on finding something that worked..

Dean stephenson  |  First Impressions 
Rating:
1.0

The staff was not the best and we always can trouble getting in and out the main gate and the gates door to get access to our unit I moved out because for like 3 weeks already and still till this day they have not been having electricity in that place I would appreciate it if I get my refund back for this last month because y would we have to pay and they company can not even pay to get the light on/fixed not good and bad service

GRACIELA HERNANDEZ  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

donna landthrip  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Cuevas  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

roselyn simmons  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Satyajit Baral  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kevin Hall  |  First Impressions 
Rating:
1.0

Worst place to rent a storage place. Nasty, hot. Employee was rude, and very slow… didn’t seem to interested in his job, nor helping me. So, I just want my refund back. Also, was told I had to pay for a lock, but a free lock came with it already in the storage ??? So that didn’t make any sense to me. The employee said he refunded my money back, but I haven’t received it yet.

Vylette Chambliss  |  Online Move In 
Rating:
2.0

This facility had terrible customer service, people living in storage units, and it was not very clean.

Brooke Parsons  |  Overall Experience 
Rating:
1.0

Slow moving people, long lines ‘cause waiting

raul lozada  |  Overall Experience 
Rating:
1.0

Storage was very bad, Most of the time gate will be locked or not working. We will have walk to counter ask them to open. People of counter was very lazy and slow process. It is very big location only person working on the counter. It took 30 mins to complete per person. Storage is very creepy. Maid who is working there she is very very good and patient(50+ women). Very helpful when gate code is not working. She is only one positive for this location.

gottipati karthik  |  Overall Experience 
Rating:
5.0

Overall good assistance. Accept they confused where I would return equipment and one of the places on Ferguson we were there at 7 and no one showed up to work until 9. Either way the guy who setup the storage and all of the reps were doing their job and good customer support. Thanks

Carina Sayles  |  First Impressions 
Rating:
3.0

Everything was great, except that the keypad to access my unit does not work and thus I cannot access it by myself. That's really bad and made the whole experience a lot worse. Otherwise, it would have been great. I really exoect this to be fixed soon. On another note, I expected the unit to have indoor light. I would have thought that was a basic courtesy.

Gregorio GutierrezLizaur  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

HENRY FLOWERS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandra Herrera  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maqsood Arain  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Linda Mason  |  Overall Experience 
Rating:
5.0

El person fue amable y efesiente.. solo les doi las gracias por su servisio..

esteban perez  |  First Impressions 
Rating:
5.0

Raven was extremely helpful.

Charles Churchwell  |  First Impressions 
Rating:
1.0

Issues with uhaul services 1. The exact storage space that I reserved was not available. 2. I was told by more than one rep that my reserved space would have elevator access as it was to be on the second floor. This facility does not have elevator access. 3. The only space available for the space I needed was of course more since it was on the first floor.

Linda Vargas  |  First Impressions 
Rating:
5.0

Good

Katherine Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kariana martinez  |  Overall Experience 
Rating:
5.0

Excellent customer service.

Kapriskie Mack  |  First Impressions 
Rating:
5.0

I grabbed my stuff Friday evening and will no longer need the storage unit.

Amanda Gazaway  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Annette Mata-Murphy  |  Online Move In 
Rating:
5.0

Courtney was a wonderful help. And so was George Jones

DANIEL SHEEHAN  |  First Impressions 
Rating:
1.0

너네는 사기꾼들이야 친절하지도 않고 없어져야 되는 회사야

kyung an  |  Overall Experience 
Rating:
2.0

The manager colter n is a racist I’ll never use uhaul again

LOUIS GOUNDIE  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Leonka Shelly  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jocelyn Russell  |  First Impressions 
Rating:
1.0

Rats ate through our boxes and nested in our mattresses, tv boxes, and furniture was ruined because of this. I have been trying to reach you warranty department by phone by having no luck as the phone eventually hangs up. I am attempting to submit only now. Hopefully I hear backfr you all soon.

Donald Gray  |  Overall Experience 
Rating:
4.0

The facility is clean and well maintained. On-site staff is outstanding. I’m confused as to why a storage unit described as street level is actually on the second floor of the building.

Kimberly Schramm  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

TANGELA SHAREE MAYFIELD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis Taylor  |  Overall Experience 
Rating:
5.0

N/A

Jerry Montgomery  |  First Impressions 
Rating:
5.0

Very nice people I know their stuff

fred adams  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT SMITH  |  Overall Experience 
Rating:
5.0

The lady that helped me was very nice

Kelly Perry  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Brandon Cothrell  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Shaukat Babwani  |  Overall Experience 
Rating:
1.0

Nothing about my experience was good! The manager used my race against me. I’ve never been more humiliated and degraded. If I was not so desperate for a unit I work off walked out. The way he talked to me and the things he made me do was so racist. To say he humiliated me would not be accurate. The manager did mentally attack my character and fellas if I’m slightly above dirt beneath his feet.

LOUIS GOUNDIE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Hadassah Morrison  |  First Impressions 
Rating:
1.0

Staff I dealt with were inept and condescending.

John Hull  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tariq Haliburton  |  First Impressions 
Rating:
4.0

Need more staff, only one person running the sales counter and he keeps complaining that he is supposed to clock out.

Ruben Sierra  |  First Impressions 
Rating:
3.0

Short handed in the beginning, long wait times, phone never answered. Was told about quality of customer care, was told to get out and ask people to apply for jobs. That didn't set well. Non apologetic for any additional wait times that I had during my time. I partially blame Covid, but management could have been more forthcoming with some level of empathy and concern.

Jeremy Johnson  |  Overall Experience 
Rating:
3.0

Building key card needs fixing key card on building 3000

adan colon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

FAITH UNDERWOOD  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

WENDEL JONES  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ROSHONDA EDGAR  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ashlee Dunn  |  Overall Experience 
Rating:
5.0

I truly enjoyed meeting Kourty, George, Ross and Raven. They were so kind and helpful and maintained great conversation.

CHARMANE TOWNSEND  |  First Impressions 
Rating:
5.0

Thank you look forward to working with you in the very near future.

PETER MCCOPPIN  |  Overall Experience 
Rating:
5.0

They were great. I rented here for about a year. It was secure and the staff was always helpful and friendly.

Tiffany Jackson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Garrett Farha  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kenneth Boyle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brandi Guillory  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Chelsea Bates  |  Online Move In 
Rating:
4.0

Just a recommendation because my experience was great overall. There could be lighting in the actual storage unit. Motion detected preferably so people don’t forget to turn it off and waste electricity. Also it was super hot in the unit I was in. Maybe some type of air flow. I had an upstairs unit and it was difficult going up and down with no air circulating.

Cristina Amador  |  First Impressions 
Rating:
1.0

Never again

piero rodriguez  |  Overall Experience 
Rating:
1.0

I hate to say it but this is the worse uhaul I ever had to encounter the workers is very unprofessional and they didn’t even try to contact me in no way I had to call a few times so I went by and still was not any information that I wanted to hear so again I didn’t talk to the Manager at All

Martha Palmer  |  Overall Experience 
Rating:
5.0

Busy but helpful

David Hoblit  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kyanna Ledbetter  |  First Impressions 
Rating:
4.0

Updating the Uhaul to have a USB port would make this excellent. I would look at other options if I have to drive 1000 miles again to see if there are USB ports. Other than that I had no issues. It uses a ton of gas.

Clarence Edwards  |  First Impressions 
Rating:
4.0

Gate to storages need to be accessed longer in the evening at least until 10:00 pm each night for moving in or out.

Sherrie Larmon  |  First Impressions 
Rating:
5.0

Great service from check in clerk. No problem so far. Again, I am just moving in.

Tito Marrero  |  First Impressions 
Rating:
5.0

Been using y'all for a very long time... Thanks for keeping my stuff safe!

CHRISTOPHER OLSEN  |  Overall Experience 
Rating:
5.0

Good service Excellent

JOHN MAFIE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Diego Nava  |  Overall Experience 
Rating:
4.0

I spoke to your call in customer service recently and they were very helpful.

Albert Sanford  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jeannette ulloa  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

Kailan Age  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

ELENA ORDUNA  |  Overall Experience 
Rating:
2.0

Customer did not leave a comment.

JESSICA BROWN  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Raul Gamez  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

bertha guzman  |  Overall Experience 
Rating:
2.0

No lighting & 24 hour access taken away in the middle of my contract. Not to mention I received a bill that I still have to dispute for days that my belongings had already been removed from the unit!...

ricki mills  |  Overall Experience 
Rating:
1.0

The lady at the front desk was not helpful she wasted my time and also she made me waste $27.40 that was very bad .l will appreciate if management will address it thanks

James Hagan  |  First Impressions 
Rating:
5.0

The staff was welcoming and friendly. They really took their time and explained all they had to offer. I would definitely recommend.

Tiffany Jackson  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

CHARME GALLINI  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Naomi Street  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Larry Meletio  |  Overall Experience 
Rating:
3.0

There was always a long line to speak to an associate

kelsey roberts  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sabrina starks  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

JOHN KEENER  |  Overall Experience 
Rating:
2.0

I received a damaged unit which was not expected. The prices are too high for the look of the storage unit

Tyriana Baxter  |  First Impressions 
Rating:
5.0

Wow, great job by the team, thanks.

Mark Wickham  |  First Impressions 
Rating:
2.0

I think they need to hire more staff. When I arrived I went in asked the older white male for assistance with the auto transport to take my car off (that’s what I was told to do from Chantilly location), he advised to get in my car and someone will be over to guide me down. Here is where I had the issue I advised him that I couldn’t get in because the things were blocking the doors, he said they come off just pop them off or something to that sort. I said i don’t know how and I was not there when U-Haul put it together. He then rolled his eyes and shook his head as if I worked for U-Haul and I knew what he was talking about. At that point Jesse just came and told me I can help you ma’am (thank goodness). He then guides me off I advised him I’m waiting on movers where can I move truck he told me at the storage unit. Well they have not giving me one yet so no access. He then told me to pull over to the right. I waited in the truck until he can move the auto transport for maybe 5 to 10 minutes because I could not back up with it there. I got out and asked when he was moving it he told me it would be a while and just leave my truck there. I go inside speak with Barbara (very nice) she calls the young lady to show me the units. The one I selected had a big helium tank in there. She advised by the time I get back it would be moved. Well i came back the tank was right outside my unit actually in the way. However my movers moved everything in. We closed the door had a little struggle but we got it closed. Went to open it back up and it would only lift half way. Just realizing after unloading that the unit door was broken. I went and spoke with Barbara Advised her it was broken and when shut the top right side is kinda open. She then said she would get one of the men to look at it. I had to go because It was almost 3 o’clock at that moment I had been there since 12p with all the waiting and going back and forth. She then advises me to come in tomorrow and my stuff would be fine because they have cameras everywhere. This was a very stressful experience. We had just driven 20 plus hours came in expecting everything to go seamlessly and it did not.

Yolanda Johnson  |  First Impressions 
Rating:
3.0

I went in to pay my storage a couple days late due to forgetting I even had it and they charged me a late fee. I feel like the late fees should be voided if the storage is paid.

leslie flores cigarroa  |  Overall Experience 
Rating:
4.0

Several years of safe storage and service!

John rodenhiser  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lois Christopher  |  First Impressions 
Rating:
5.0

The staff was always helpful even when my card wouldn't work most of the time. Only reason I left was moving out of the city.

Quinton Flaming  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Itza Jimenez  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

MICHAEL RENDON  |  Overall Experience 
Rating:
1.0

Despite several phone calls to the actual facility to double check , all my calls were siphoned off to main Your customer service dept phone line - they know nothing about the individual facilites , booked the wrong size storage unit and AND told me That as long as I arrived before closing ( moving from four hours away ) that my movers could unload my 26 ft truck That night. What a mess!! When I arrived well before closing , was to we were Not able to unload , didnt have a correct size unit booked there, finally got a couple of units secured for unloading in the morning , after the booking mixup - but when we arrived ! They had no air conditioning!! In texas!! Though that had always been my request - Air conditioned unit - One unit had holes in the wall - Apparently all they had available to fix the problems I will never, ever ever use your facilities again - It was a complete nightmare experience and my stuff is now storage in the heat and cold - Your customer service people do not! Know what they are doing and this centralized phone system is truly a nightmare !

Sonja Holman  |  First Impressions 
Rating:
1.0

My entire experience with uhaul has been the most frustrating experience with any company I’ve ever had. They make promises they don’t keep. They tell you that someone will call you back they don’t.

Christopher Hardin  |  Overall Experience 
Rating:
2.0

Upon mi arrival only 1 person was assisting customers so the wait was horrible and on top of that I was over charged

Demetris Nobles  |  First Impressions 
Rating:
1.0

I got the storage n was couldn't access my storage. I was not told that u can't access 24 hrs storage unless it a outside unit. Only allowed wk hrs time. Ask to us a dolly told me 60 dep for 5 min lol

Kimberly Howard  |  Overall Experience 
Rating:
5.0

I would like to thank David the manager Amber and Corey they gave came out their way to provide the excellent service. The call centers do not provide the same at all. Thank you for perfect services.

Tywanda Maxie  |  First Impressions 
Rating:
1.0

My experience yesterday, with two of the U-Haul employees working behind the front counter, was horrific to say the least. I have shared my experience with Upper-Management.

MICHELLE WASHINGTON  |  Overall Experience 
Rating:
5.0

Thank you uhaul and staff for the help I recieved from you guys You guys helped me through my displacement because of the tornado Me and my family thank you

Juan Hernandez  |  Overall Experience 
Rating:
5.0

Center staff were amazing. Fast, friendly and with a smile like Uhaul is known for. Keep it up!

Kevin Moffett  |  First Impressions 
Rating:
1.0

The worst glad I have no dealings anymore

Shanna Ware  |  Overall Experience 
Rating:
2.0

Wait times over the phone and in-store are too long and tedious. Gate systems not working, so I was unable to get in or out of the gate without the busy staff's assistance. I did not have a good visit

Talarisha Bennett  |  First Impressions 
Rating:
5.0

I never had any problems with this location. Everyone was always helpful.

David Tromp  |  Overall Experience 
Rating:
3.0

The censored lightening in the hallways were not set for a long enough amount of time. I would have to go out in the dark to get it to come on. Very dangerous. Other than that it is a good storage. TM

Terry Mobeck  |  Overall Experience 
Rating:
2.0

The agent helping me didn’t know what she was doing. First have me a unit that wasn’t available. Then gave me a unit that she said was inside but was actually outside.

Lee Williams  |  First Impressions 
Rating:
4.0

Staff always very friendly!

Alfredo Tamez  |  Overall Experience 
Rating:
1.0

The lady that was working the counter when we arrived was very rude and unprofessional. The very first thing she stated was we are going to close soon.

Charles Rister  |  First Impressions 
Rating:
5.0

Great experience. I will definitely use again and recommend to all who are in need of similar services. This experience was a lot smoother and better than I ever thought it could be.

Matthew Coleman  |  Overall Experience 
Rating:
5.0

People, calls, delivery, all outstanding

Paola Arbour  |  Overall Experience 
Rating:
4.0

Upstairs storage unit doors were a bit small, but overall great facilities and clean unit.

chris truehl  |  Overall Experience 
Rating:
5.0

I wasn't at your facility, you delivered my Ubox and the 2 ladies that delivered and picked it up were wonderful!

Lisa Allaby  |  Overall Experience 
Rating:
1.0

I have had the worst experience with uhaul. In regards to my stuff and shipping.

Sarah Ali  |  Overall Experience 
Rating:
2.0

Wrongfully paid an extra month due to Uhaul's error. I called and someone was supposed to return my call, but didn't. The only reason I'm giving 2 stars is b/c of Nancy at the warehouse; very helpful.

tonya gentry  |  Overall Experience 
Rating:
4.0

Easy access, I felt comfortable being at storage by myself.

Patty Oshea  |  Overall Experience 
Rating:
4.0

The only Issue I had was the upstairs storage really needs an elevator or a ramp. Trying to drag a 3 bedroom house upstairs is a heart attack looking to happen! Otherwise, Service was great!

CHRISTOPHER OLSEN  |  First Impressions 
Rating:
5.0

The storage room has enough space for a one bedroom apartment. I have the 10 by 10.

Lashonda Topps  |  First Impressions 
Rating:
1.0

(“Owner” on the name tag) was the most unhelpful and unfriendly person I have ever interacted with. Would not recommend this location to anyone. Take your business somewhere else.

GARRISON PHILLIS  |  Overall Experience 
Rating:
5.0

Very friendly and helpful

Donald Bodine  |  First Impressions 
Rating:
5.0

na

WILLIAM NEILON  |  Overall Experience 
Rating:
5.0

very good service

Etienne Cartier  |  Overall Experience 
Rating:
5.0

Terrific team of people

Julie Willingham  |  First Impressions 
Rating:
5.0

You guys need more characters so I can tell you how good you are.

David Burns  |  Overall Experience 
Rating:
4.0

Thanks for your service and would greatly come back if needed.

LUCILA ORTEGA  |  Overall Experience 
Rating:
5.0

I would like to come back anytime,

marilyn strong  |  Overall Experience 
Rating:
5.0

The staff at this location, Caleb and Nancy were very approachable and friendly. Caleb kept in touch with us to inform about arriving uboxes. He also helped us with last minute helpers!5 star service!

ramamoorthy subbaiyan  |  Overall Experience 
Rating:
5.0

Thanks guys! For everything.

Cecil Moore  |  Overall Experience 
Rating:
3.0

Had challenges the 1st year with pmts

AKILI JOHNSON  |  Overall Experience 
Rating:
5.0

The staff was very helpful and accommodating.

MARIANNE COLON  |  Overall Experience 
Rating:
3.0

The storage closes too early

Sherina Richardson  |  Overall Experience 
Rating:
1.0

This year service was terrible. Justin Davis didn't reply to ANY emails & I still have questions. We were charged tax and for extra days - not our fault - your truck was broken. Very disappointed.

Cidney Ayotte  |  Overall Experience 
Rating:
1.0

Will never be using uhaul again. Worst service ever

Caleb Frary  |  Overall Experience 
Rating:
5.0

The gentleman helped me was very friendly, professional, and helpful

Fred Zahedi  |  Overall Experience 
Rating:
5.0

Carmen was very friendly and helpful. She arrived on time to deliver the containers. 100% recommended.

Jorge Cortinas  |  Overall Experience 
Rating:
5.0

We rented 3 Uboxes and the location we wanted them set was tricky. The fork lift operator put them exactly where we wanted them with no complaints. It was a friendly can do experience.

Joe Goggans  |  Overall Experience 
Rating:
5.0

The delivery “ladies” were amazing in both the drop off and pick up locations. I highly recommend using this means of transport for moving.

Mark AND Graci Weiser  |  Overall Experience 
Rating:
4.0

The only issue was that I was not well informed when I would access to my u-boxes after the shipping so that I could schedule the day to unload them.

Milad Vazirian  |  Overall Experience 
Rating:
2.0

I emptied my storage 2 weeks ago they never call to check n see if it was I who empty it or if I still was to use it. Other uhaul location do.

Juan Perez  |  Overall Experience 
Rating:
4.0

Parking lot was often so crowded with rental trucks that it was difficult to get to storage area.

JOHN BOYD  |  Overall Experience 
Rating:
5.0

Justin helped me out when U-Haul as a company let me down. He is an asset to this company. Ben at the storage facility on Mockingbird as well. Both were very helpful with getting me situated.

Bill COLLINS  |  Overall Experience 
Rating:
2.0

I was not offered what I was promised. I am 61 years old and I don't want to have to carry things up one flight of steps and then have to come back down and get more. I was promised to drive up. Rude!

Yvette Powers  |  Reservation 
Rating:
5.0

Very satisfying experience. Everything was handled brilliantly!

shalini balerao  |  Overall Experience 
Rating:
3.0

It was average experience considering our u boxes were not ready on time to unload despite visiting the facility one day in advance to make sure.

CHIRAG MAROLIA  |  Overall Experience 
Rating:
4.0

My Ubox arrived 3 days late, and I was told it was available to pick up...I drove an hour to pick it up, and they said it wouldn’t be available for 2 more days. That was frustrating.

jessie collins  |  Overall Experience 
Rating:
2.0

I rented 5 Uboxes and got charged for an additional month which was not my fault. I called and was told that my bank had already been contacted and would take 3 to 5 business days to reverse the charg

Joy Chamberlin  |  Overall Experience 
Rating:
5.0

been with u hual about over a year now very helpful

yvette gonzalez  |  Overall Experience 
Rating:
5.0

Excellent customer service. Friendly staff. Very helpful with my needs.

Diana McGee  |  Overall Experience 
Rating:
3.0

Never went to the facility, movers did.

James Crist  |  Overall Experience 
Rating:
5.0

Overall excellent experience. I was very impressed with the mobile app and the staff is also always helpful.

Elliott Smith  |  Overall Experience 
Rating:
4.0

well done.

Bridget Christner  |  Overall Experience 
Rating:
4.0

Flat bottom carts were hard to locate, but office staff gave me one to use when I asked.

Jennifer Putman  |  Overall Experience 
Rating:
5.0

.

Donna Washington  |  Reservation 
Rating:
4.0

Great customer service. Everyone was very helpful. Storage was clean.

Debra palmer  |  Reservation 
Rating:
1.0

Most of this survey does not apply. I did not go to the facility. Unlike my pick-up location, NW Hwy were flaky. They stood me up twice for delivery, were disorganized, and even overcharged me.

Matthew Smith  |  Overall Experience 
Rating:
1.0

Not recommend.

Srinivasreddy Bandi  |  Overall Experience 
Rating:
5.0

I was communicated with throughout the entire process which was very helpful! Would definitely use again!

katie nelson  |  Overall Experience 
Rating:
5.0

Thank you so much, everything was quick and easy!

Kamryn Schropp  |  Overall Experience 
Rating:
5.0

Good. Fine.

Kameron Willeby  |  Overall Experience 
Rating:
5.0

Great experience.

BYRON NEUHOFF  |  Overall Experience 
Rating:
1.0

Booked my u-box and the day it shipped they changed the guaranteed date by 6 days later. Allied and talked to 6 people. Got to no answer as to why. Went to pick it up. It wasn’t there. At diff place.

josh price  |  Overall Experience 
Rating:
3.0

This Uhaul was fine. The hours could’ve been better but otherwise everything was good!!

Paula Trapp  |  Overall Experience 
Rating:
3.0

I needed to setup a payment plan to pay off the charges occurred while I was in jail. You denied me the payment plan and sold my property that was in the van. Nice way to treat a Vet.

Van Revovery Elwin Bullard  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Self-Storage

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  • U-Box® Containers

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  • Moving Supplies

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  • Propane

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